We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL1
Near Bethesda, MD 20817
Shawn D.
Job Details: 09/08/2023
arrived cx said he got phone call for a part to be installed. i informed cx i dont have any parts to install. but checked unit cx said hes used 4 times since and has worked good. i then checked float pan and is dry. checked for error codes and has none. service cycle completed. unit is good to go
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Littlestown, PA 17340
Bernard M.
Job Details: 09/08/2023
"Replaced both parts per previous tech, recalibrated and ran auto test, test completed without issues. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Silver Spring, MD 20904
Israel R.
Job Details: 09/08/2023
Customer complaint unit is not starting. I tested the unit and is not washing. not starting. or draining. Found the unit was full. I found the pump was jammed and not moving at all. I installed new pump and tested. Unit is starting now. Unit is completing test unit is back to normal operations
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD02
Near Fort Washington, MD 20744
Leon
Job Details: 09/08/2023
"cx complaint icemaker not working and refridgerator leaking, inspected unit to see ice maker water chute was frozen over and had leaked down the FC, checked water valve after removing ice and water came out fine, checked ice maker motor and seen that it was unresponsive, ordering ice maker; ordrng 1 WPW10190965 (Ice maker)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near McLean, VA 22101
Demonte S.
Job Details: 09/08/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water from the Door and Ice Maker isn't making Ice. Checked the Dispenser section for that the Water Line has a Crack. Jumped Ice Maker. Ice Maker will not harvest . Ice Maker has 120.2 volts. Unit will need the Freezer Door & Ice Maker. ; ordrng 1 W11633128 (DOR-FIP) and 1 W11629269 (ICEMAKER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM02
Near Upper Marlboro, MD 20772
Leon
Job Details: 09/08/2023
cx complaint was water leaking inside fc and at the bottom left of unit confirmed the issue seen that the drain line was clogged with ice cleared the drain tested with a cup of water everything drained like it should
We serviced a
JENNAIR REFRIGERATOR
Model JS42PPDUDE01
Near McLean, VA 22101
Demonte S.
Job Details: 09/08/2023
Inspected the unit. Found that the cx is saying that the all L.e.d. Lights are out and unit is beeping and will not allow them to get water. Checked both Door Switch's. Found that the Freezer Door Switch is not being pressed. Adjusted the Door Hinge. Tested the unit. All Lights are now illuminating. Unit is working as Designed.
We serviced a
KITCHENAID RANGE
Model kcgs556ess05
Near Fredericksburg, VA 22406
Robert W.
Job Details: 09/08/2023
CX Complaint is the flames are very high cant use cooktop. Inspected unit and found the flames are very high no adjustment on flame high to low pulled cooktop and adjusted valves and tested unit is now working properly.
We serviced a
KITCHENAID RANGE
Model KVWB606HBS3
Near Dumfries, VA 22026
Tanner B.
Job Details: 09/08/2023
CX Concern the units buttons not responding on ui and the chimney / light panel is damaged . needs 2nd tech for chimney; ordrng 1 WPW10716813 (ui) and 1 W11339715 (chimney) and 1 W10909682 (nameplate) and 1 W11330965 (light plate) and 1 2tech (2tech)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Stafford, VA 22556
Robert W.
Job Details: 09/08/2023
"Had to brake washplate off was stuck. Replaced gearcase, motor,cap,hub,belt,clutch,actuator, Ordering washplate unit will need to be calibrated and tested on return; ordrng 1 W10752283 (Washplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model Krmf706ebs01
Near Vienna, VA 22182
Demonte S.
Job Details: 09/08/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling again. Checked the freezer Section. No Dye found. Checked the refrigerator section. No Dye. Checked pressures to the unit again. I'm getting -5 on the low side and 40 Psi on the high side. Unit isn't holding a charge. Checked again for leaks with bubbles. No bubbles found. Called Whirlpool Techline. Per Whirlpool Techline the unit is under review. Advised the cx to allow 7 - 10 business days.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Dover, DE 19901
Taylor F.
Job Details: 09/08/2023
Cx complaint is unit not cooling in the RC. Tested inspected and verified complaint. Found the air vents to be blocked with ice. Drain is clear and evap is not frozen up. Possible door was left open causing issue. Thawed air vents and restored air to the RC. Unit is now working as designed. Job is complete.
We serviced a
AMANA WASHER
Model NTW4519JW
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details: 09/08/2023
"Cs unit is making a thumping noise, confirmed complaint. I found the unit went off balance. I leveled unit and tested it again. This time is ran fine. Also advised customer if unit goes off balance to pause it move the clothes around,even out the weight and start again. Unit is working properly."
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near East Hanover Township, PA
Cody H.
Job Details: 09/08/2023
CX complains unit counter light is staying on and will not go off. Cx is within manufacture warranty according to entitlements. Found unit control had failed and light would not shut off. Was able to replace bulb and control and light now works as designed. unit now works as designed. no further work needed. CX EMAIL CONFIRMED.
We serviced a
JENNAIR OVEN
Model JJW2730WS02
Near Leesburg, VA 20175
Simon
Job Details: 09/08/2023
CX complaints oven contiues shows error codes F8E0.Inspected unit found that unit error codes was`t cleared error code cleared activated test components checks UO UPPER OVEN fan speed works good .unit run preheating mode 350F no error code shows .unit works as designed.SZ
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Chesterfield, VA 23838
John P.
Job Details: 09/08/2023
On arrival found water dripping in tub with unit on standby mode check suspension suspension was weakened lid lock faulty; ordrng 1 W10780044 (Suspension) and 1 W10404050 (Lid switch) and 1 WpW10683603 (Water valve)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS42NMX00
Near Bethesda, MD 20817
Shawn D.
Job Details: 09/08/2023
"cx complaint unit makes a buzzing noise and temps will go up condensation and ice crystals will form then buzzing noise will go away and temps will start t recover. cx said one moring he came down doors closed all night fridge making the noise and freezer temp was at 30 degrees. inspected unit today and checked temps and 38 in fridge 5 in freezer good no noise. kistened to recording and buzzing noise is coming from the top sounds like its when compressor is at full ramp. removed front grill and found return line to compressor did have some water on it and spot where return comes out of cabinet looks like its wet. maybe we have a floating restriction in the system. called techline to document spoke to ed checked pressures decent, tried equalizing and pressure do not equalize; ordrng 1 W11557671 (comprssor kit) and 1 w10913906 (coupler) and 1 w10143759 (uv drier)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL04
Near Bethesda, MD 20817
Shawn D.
Job Details: 09/08/2023
"cx complaint fridge section on unit is making a noise has recording. listen to recording and fridge evap fan is hitting ice. inspected unit and fridge is at 48 on top shelf bottom 33 meat frozen ice building up. ran test1 and shows 41 test 3 shows 11, test 57 and fan does not run in rc section. evap therister is bad. ordering fridge evap cover for return; ordrng 1 W11610998 (fridge evap cover)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Hunter Mill District, VA 20171
Richard B.
Job Details: 09/08/2023
"CX complant. Condensation on mullion , Inspected imit and found mullion strip not heating. Changed mullion strip , Unit working now. Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Norfolk, VA 23503
Zachery R.
Job Details: 09/08/2023
"replaced burners, tested, unit working as designed."
We serviced a
JENNAIR OVEN
Model JGS9900CDS02
Near Virginia Beach, VA 23451
Carl A.
Job Details: 09/08/2023
replaced ui board tested unit works as designed
We serviced a
WHIRLPOOL ICE MAKER
Model WRS321SDHZ08
Near Virginia Beach, VA 23451
Carl A.
Job Details: 09/08/2023
"cx complaint of unit not making ice,checked unit to find temps in freezer to be 10 in FC ,tested icemaker works as deisnged ,didnt find no problems at this time advise cx on how icemaker works in this unit tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near York, PA 17404
Drew B.
Job Details: 09/08/2023
replaced all parts and tested icemaker filled and checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EPA02
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 09/08/2023
"i was able to access unit and replace the compressor, evap, filter dryer as per previous tech. I was able to pull unit into a 30in vacuum and found it to hold for 20 mins. I then charged system with 5.00oz of R134A. I found unit to began to build a frost pattern. advised cx to give unit 24hrs for cooling 48 hrs for ice. unit now checks good.; ordrng 3 w11506635 (process stub (FG VS))s and 1 876765 (tubing kit (FG VS)), used 3 W11506635 (process stub), and 1 876765 (TUBE KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Virginia Beach, VA 23453
Branden R.
Job Details: 09/08/2023
cx complaint unit not spinning checked unit and found motor pully has come unseated from motor cause motor to just spin and not be able to grab belt . unit will need blower wheel due to wheel being stuck on motor shaft ordering all parts will use motor on return also ordering belt for unit as old belts tearing; ordrng 1 WP694089 (blower wheel) and 1 341241 (belt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Hanover, MD 21076
Alexander D.
Job Details: 09/08/2023
"cx complaint unit giving f8e4 error. inspected unit and verified complaint. f9e2 and f8e4 stored. cx said issue started because his daughter thought it would be ok to use regular dish soap inside unit, then unit leaked and has been flashing f8e4 ever since. advised cx dish soap will cause oversudsing and the suds will leak out of unit and get in drip tray causing errors. emptied drip tray. ran test cycle with capful of vegetable oil to get rid of suds. ran another test cycle, no leaks at this time. unit is now working properly. if cx calls back preid vent(W11649995) and console(W11660284)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Clarksville, MD 21029
Alexander D.
Job Details: 09/08/2023
"cx complaint unit making high pitched whirring sound while in spin. cx showed me video and it sounds like metal on metal. only have f2e1 error stored. suspension tests good. checked under unit and found gearcase leaking oil, pic saved. oil dripping off drain pump and all over back and side panels. ordering gearcase, stator, washplate, slider and clutch. returning with preid rotor and slider. call cx to schedule return visit once we have eta on parts. 2ct gearcase; ordrng 1 W11393685 (gearcase) and 1 W10752283 (washplate) and 1 W10754158 (stator) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Palmyra, VA 22963
Eric F.
Job Details: 09/08/2023
"Confirmed cx complaint unit making loud squeeking noise. Found piece of mulch in rear felt bearinig rubbing around bulkhead making a squeeking noise. Removed wood, tested unit, unit still making a slight squeek. Advised cx to use unit for a week, if squeeking persists to call us back and I will order a bulkhead and drum for the unit."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Potomac, MD 20854
Shawn D.
Job Details: 09/08/2023
"cx complaint still poor wash items stilll coming out dirty. replaced the control,sump/motor assem and lower spray arm and tested and sounds goood no leaks and got unit as level as possible. unit is good to go"
We serviced a
WHIRLPOOL FREEZER
Model WRV996FDEE00
Near Severn, MD 21144
Emmanuel R.
Job Details: 09/08/2023
"Cs freezer has frost on it and UI not working .Confirmed complaint. I found the right side of the door gasket isnt sealing so i used my heat gun to soften the gasket and help it seat correctly. Also found the UI is unresponsive , a couple of buttons are glitchy or doesnt respond at all. Ordering UI.; ordrng 1 WPW10677150 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Hunter Mill District, VA 20171
Richard B.
Job Details: 09/08/2023
"CX complant. Washer works funny , Inspected unit and found unit needs instruction only , Advised CX on soap use and also load sizes and after washer care. Job completed. RB"
We serviced a
JENNAIR OVEN
Model WW27430P
Near Reston, VA 20194
Richard B.
Job Details: 09/08/2023
"CX complant. Didgets getting dim. Inspected unit and found display getting weak. Installed new control and tested unit, Oven working as designed. CX paid in full. RB"
We serviced a
JENN-AIR REFRIGERATOR
Model jfx2897drm00
Near Ashburn, VA 20147
Simon
Job Details: 09/08/2023
CX complaints after repair the ice maker not produce ice .Inspected unit test 56 ice maker error code E1 not cooling and test 36 ice box fan shows 01= ON but not blowing air .even replace ice box fan once .reordering ice box fan.SZ; ordrng 1 W10846539 (ICE BOX FAN)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Rockville, MD 20850
Roberto I.
Job Details: 09/08/2023
Replaced part and leveled unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Tracys Landing, MD 20779
Davonte
Job Details: 09/08/2023
"installed new damper, filter housing and fan motor. unit now wor,ing as should"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Powhatan, VA 23139
John P.
Job Details: 09/08/2023
"Chang motor and fork that's the unit working as designed; ordrng 1 670006341 (Gasket JP/VS) and 1 W11378860 (Spacer JP/VS), used 1 67006341 (Gasket JP/VS), and 1 W11378860 (Spacer JP/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Beltsville, MD 20705
Israel R.
Job Details: 09/08/2023
Installed new thermistor and tested. Unit is back to normal operations.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near North Beach, MD 20714
Davonte
Job Details: 09/08/2023
"cx complained unit was leeaking water, previous confirmed cx complaint. ordered new tub and hinges. after inspecting new tun cx notice dent in bottom of unit, and confirmed cx complaint. took pics. cx didnt want tub put in reordering tub.; ordrng 1 W11409865 (tub)"
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Virginia Beach, VA 23454
Branden R.
Job Details: 09/08/2023
"came out to replace parts on unit , disassembled and replace all parts tested and unit is now running as designed ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23454
Carl A.
Job Details: 09/08/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Upper Marlboro, MD 20774
Leon
Job Details: 09/08/2023
The client's complaint was that unit didn't start confirmed the issue Replace the control board and the unit still did not start. Check the volts going into unit was getting 240 volts So we checked the thermal fuse The Fuse was reading Open cx would need a new thermal fuse But The client understands the thermal fuse could have Went out because The unit was overheating Due to the amount of lent inside the unit and going to the vent of the unitCx understands he would have to vents cleaned out very soon To avoid this happening againOrdering Thermal fuse; ordrng 1 W10909685 (Thermal fuse)
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Keswick, VA 22947
Eric F.
Job Details: 09/08/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Jarvisburg, NC 27947
Austin D.
Job Details: 09/08/2023
came out to resovle the issue with the unit. disassembled as needed. replaced the slider and tested operation. unit is running as designed. no errro codes afrer test. unit is washing and agitating. unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Owings Mills, MD 21117
Brian R.
Job Details: 09/08/2023
replaced parts ordered and ran dlms and auto test. unit checks. valve box was opened before but installed anyways. job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near York, PA 17408
Sal R.
Job Details: 09/08/2023
"CX complaint is that the unit is displaying a F2E6 error code. I was able to enter diag and found the F2E6. I started a auto test and found that the unit would not start the test and coded out. I am ordering 1 control console (W11112656) and 1 control,board (W11400681). Once the contract is apporved, please ahve somoen form the office call to set a return date.; ordrng 1 W11112656 (console control) and 1 W11400681 (control board)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near North Potomac, MD 20878
Roberto I.
Job Details: 09/08/2023
Replaced part and ran a test cycle. the unit worked as designed
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 09/08/2023
"CX complaint washer vibrates, goes out of balance and stops during cycle.Ran test mode, found F0E5 error. Inspected unit, found bad suspension. Unit needs suspension. The part (W11130359) was ordered by the offfice and the return visit scheduled for 9/13/23; ordrng 1 W11130359 (suspension)"
We serviced a
WHIRLPOOL STACKABLE
Model WED75HEFW1
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 09/08/2023
"Replaced part, unit tested ok."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC7HV20
Near Potomac, MD 20854
Roberto I.
Job Details: 09/08/2023
Cx complaint the clock is still gound ahead of time.Found clock 1:35 ahead. Swapping L1 and L2 on power supply didn't make any improvement. Ordering console W11616686; ordrng 1 W11616686 (console assy)
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Virginia Beach, VA 23452
Branden R.
Job Details: 09/08/2023
came out and replace parts on unit tested and unit is now running as designed with no leaks or noise .
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVS02
Near Alexandria, VA 22310
Lloyd B.
Job Details: 09/08/2023
Cx complained the unit did not make ice. Installed new water valve and set unit to factory settings. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Fairfax, VA 22030
Jason A.
Job Details: 09/08/2023
CX complaint DW door falls. Replaced L & R hinges & align & secure DW to cabinet. Ran test wash. NO LEAKS > JJ
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Nokesville, VA 20181
Daniel J.
Job Details: 09/08/2023
washer making grinding noise entered diag checked faults errors for locked stator removed rotor bottom half rusted leak from gearcase unit will need rotor slider cam clutch gearcase washplate screw; ordrng 1 W10752187 (washplate screw) and 1 W10902814 (washplate) and 1 W11393685 (gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, MD 21042
Justin S.
Job Details: 09/08/2023
cx says toll brothers was suppose to be paying for the repair. i see no notes for that and told her it has to be considered oow at this point. cx is going to try to get the unit covered and get back in touch with us
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB00
Near Houston, DE 19954
Michael E.
Job Details: 09/08/2023
"RC at 61 degrees. Evap has ball of ice on capilary and no frost other than that. Compressor is too hot to keep my hand on it.. Amp draw while hot 0.81/0/81/0/0. I let compressor sir for few min and plugged it back in. Per TF, ordering compressor, evap, coupler, drier, 3 count and SS tech needed; ordrng 1 W10140971 (compressor) and 1 W11507067 (evap) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 09/08/2023
"Cx Complaint is unit lights and dispenser not working.Inspected unit and found lights are out and pantry UI out pulled UI and found water puttel in pantry UI and harness to door is corroded unit will need pantry door and UI and harness, Disconnected harness lights came back on called trade care Auth#K18IVA1APL1 Ordering Pantry door, Harness and UI Control; ordrng 1 W10815669 (Pantry door stainless) and 1 WPW10675033 (Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Charlottesville, VA 22903
Eric F.
Job Details: 09/08/2023
"Confirmed cx complaint unit lights out, ice maker over producing ice. Found service pointer pertaining to both issues. Ordering extended arm bailer for ice maker, will use LED pack on return visit.; ordrng 1 W10889530 (arm-shut)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Lancaster, PA 17602
Justin L.
Job Details: 09/08/2023
Was able to access unit and replace cover unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ephrata, PA 17522
Justin L.
Job Details: 09/08/2023
Cx complaint unit not making ice but ice everywhere in freezer. Was able to access unit and verify concern. Found that the door was overinsulated and caused fill tube to collapse and boot to tear so when unit calls for water it sprays everywhere but into icemaker. Will need freezer door for repair along with 2nd tech to help feed wires. Door will ship to cx who will contact for return; ordrng 1 2ndtech (2nd tech) and 1 W11551458 (stainless steel fc door)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Powhatan, VA 23139
John P.
Job Details: 09/08/2023
Replace wire harness and control tested unit working as design
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 09/08/2023
"cx complaint unit is leaking from the left front door area. inspected unit and entered diag and found 0 saved error codes. ran a quick wash and found no signs of a leak. checked under unit, i removed outer door and found no signs of a leak. advised cx to record leak if happens again. unit checks good"
We serviced a
JENNAIR MICROWAVE
Model JMC2427LL00
Near Washington, DC 20016
Sherwood
Job Details: 09/08/2023
cx complaint door not closing. arrive confirm issue installed both parts but notice door had damage after the install. so will reorder also left side switch harness defective and switch will not staying in position.; ordrng 1 w11602617 (outer door) and 1 W11033422 (harness)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Upper Marlboro, MD 20772
Leon
Job Details: 09/08/2023
Replaced The gasket on the unit then replace the door strike and the door latch on the unit Tested the door everything close and sealed as it should
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Crofton, MD 21114
Emmanuel R.
Job Details: 09/08/2023
"Cs unit is leaking water , confirmed complaint. I found the door seal bellow is ripped in multiple places. Customer denied repair at this time due to time constraint but will be calling us back. Collected 120 for svc call. Customer will owe 268.10 for repairs if they call back."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Adelphi, MD 20783
Israel R.
Job Details: 09/08/2023
Customer complaint unit is the door is not staying down and keeps coming up and the dispenser is leaking soap. I found the unit is openning the dispenser and is completing a test cycle. I asked the customer to fill the dispenser and she puit detergent on the soap compartm4ent and also on pre wash. I explained to the customer the difference between the soap and prewash and why it would leak if the detergent is loaded on the prewash section. she understand and will only put detergent on the compartment. Friction sleeves failed and are ripping. Replce sleeves and tested. Unit is back to normal operations.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Fredericksburg, VA 22407
Robert W.
Job Details: 09/08/2023
"CX Complaint is the element in MW is hanging. Inspected unit and found the element support has failed and isnt holding up element, Ordering Support; ordrng 1 W10909479 (Support)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Vienna, VA 22182
Demonte S.
Job Details: 09/08/2023
Installed the Sump Motor. Tested the unit. Front of the Sump Motor isn't sealing to the Tub. Water is leaking. Unit will need a new Sump Motor. I advised the cx to not use the Dishwasher until new Motor is replaced. ; ordrng 1 W11460946 (Whirlpool Dishwasher Pump & Motor ( Reorder))
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near McLean, VA 22102
Demonte S.
Job Details: 09/08/2023
Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error Codes are F8E1 = Long Fill. Ran Service Test on the unit. Cold Water Valve isn't allowing Water into the Drum . Installed new Water Valve Housing. Tested the unit. No leaks. Unit is working as Designed. Cx paid in full by Card. ( any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Potomac, MD 20854
Roberto I.
Job Details: 09/08/2023
"Replaced parts, compressor and fans started. Unit good to go"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Washington, DC 20001
Brian F.
Job Details: 09/08/2023
"Cx states F8E1, tested and confirmed. Installed new inlet valves. Tested, cold water valves not activating, found connector loose, able to hold in place with electrical tape for now, ordering upper wiring harness.; ordrng 1 W11316252 (harns-wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Nokesville, VA 20181
Daniel J.
Job Details: 09/08/2023
per notes installed new valve found water being dispensed but there is a plastic ine coming up from short conencted to copper than to fridge when pushed back in plastic line from floor twisting and pinching line when water flow restored found droplets of water from connector plastic line too short to cut and replace connector informed customers daughter she is going to try to contact a plummber water line is turned off
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Washington, DC 20004
Brian F.
Job Details: 09/08/2023
"Installed control board, powered on unit, started 350* bake, oven heat to temps and held temps. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gambrills, MD 21054
Emmanuel R.
Job Details: 09/08/2023
"Cs unit is leaking water from the rear, confirmed complaint. I found the suction line was freezing over, checked pressures and they were a little on the high side.see pics So i evacuated the system drew a vaccum and recharged the system . The suctions line defrosted and my pressure came down . -15/+25 55G r600. Unit not freezing the line anymore but advised to keep and eye on it."
We serviced a
KITCHENAID OVEN
Model KEMS308SSS05
Near Bowie, MD 20721
Davonte
Job Details: 09/08/2023
cx complained unit wouldnt heat up and hold temp. after inspeting unit confirmed cx complaint. heated unit to 350. unit only prehated to 325. replaced thermal fuse and tested unit and unit did the same thing. unit will need temp sensor.; ordrng 1 WPW10131825 (temp sensor)
We serviced a
JENNAIR COOKTOP
Model JED3430GS01
Near California, MD 20619
Shane B.
Job Details: 09/08/2023
cx complaint is the glasstop cracking while in use. confirmed complaint. crack goes through the middle of the RR burner and extends to the rear edge and to the knobs. unit will need a new glasstop and bezels. schedule cx when parts are available.; ordrng 2 W11476188 (glasstop)s and 5 W11568604 (bezel)s
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Winchester, VA 22603
Ezra M.
Job Details: 09/08/2023
"water inlet housing failed, leaking. ordering drawer.; ordrng 1 W11621181 (drawer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near College Park, MD 20740
Israel R.
Job Details: 09/08/2023
f4E3 Motor not running. Customer complaint unit is not washing dishes and the unit just heats but not cleaning. I ran test and found F4E3 motor not running. Tested unit and found the unit is not turning on the motor but the board is sending 120 to the motor. Ordering sump.; ordrng 1 W11613570 (Sump)
We serviced a
KITCHENAID REFRIGERATOR
Model QU2207005
Near Charlottesville, VA 22903
Eric F.
Job Details: 09/08/2023
"Confirmed cx complaint unit displaying elevated temps. Cx states that temps fluctuate, will get down to zero and 37 over night but will be elevated throughout the day. Has been consistent since issue started. Unit is still producing ice, cx has not noticed any spoilage or elevated temps when eating the food, only that the temp display is eratic. Quoted cx for ACU/UI replacement. A previous servicer indicated that he thought there was a sealed system issue but the temps have remained consistent since that time and the unit is capable of freezing. Advised cx to call back if temps elevate further.; ordrng 1 W10468945 (contrl-box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBBR306ESS01
Near Reston, VA 20194
Richard B.
Job Details: 09/08/2023
"CX complant. Fresh food not cold enough . Inspected unit and foun ff evap iced over. Found temps in fresh food warm. Found FFevap thermister not connected to evap at all but laying with other thermister next to LED lights. Installed on evap suction line and installed FF compartment thermister in correct clip and thawed out evap ice block. Cycled power , unit is cooling correctly now. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near York, PA 17408
Drew B.
Job Details: 09/08/2023
cut evap out and foudn the new evap was crushed.. and sent pic to MA and verified we would nt not use and re ordered schd with office for wednesday next week.; ordrng 1 W11546605 (evap) and 1 sstch (ss tch) and 1 3coutn (3 count)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/08/2023
Replaced part and resumed power. The icemaker cycled and filled ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Leonardtown, MD 20650
Shane B.
Job Details: 09/08/2023
installed orderd part. calibrated and tested unit for cx. unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Bowie, MD 20721
Davonte
Job Details: 09/08/2023
"cx complained unit light would stay on after door being shut. confirmed cx complaint. aftert inspecting unit, notice that light switch was bent. had to remove top to replace latch, advised cx that screw was warped into orfice and may breeak off. cx will need left front orfice, and latch. left latch at cx house. cx paid in full; ordrng 1 WPW10364555 (left front orfice holder)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Ellicott City, MD 21042
Justin S.
Job Details: 09/08/2023
the drain is frozen over again. tried defrosting the line but getting lots of spray foam coming out. called tech support and spoke with an ed. unit under review
We serviced a
WHIRLPOOL RANGE
Model ACR4303MMS0
Near Milford, DE 19963
Michael E.
Job Details: 09/08/2023
Replaced both rear burners as per previous diagnosis. Tested unit and found front left burner is not heating properly. No mention of this burner having any problems in notes. Rear burners and front right are working well. Ordering front left burner. Scheduled return visit for 9/14 AM; ordrng 1 W11396790 (front left burner)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Milford, DE 19963
Michael E.
Job Details: 09/08/2023
"CX complaint: control not lighting up and not responding. Tested and verified cokmplaint. 120vac into control but no response from control at all. No LEDs lit. Replaced control, tested unit and it is now working properly. Job is complete"
We serviced a
JENNAIR MICROWAVE
Model JMC8130DDB
Near Bowie, MD 20716
Davonte
Job Details: 09/08/2023
"cx complained microwave wouldnt turn on. after replacing the primpary switch unit turned on and heated as should. didnt use the primpary switches, cx will need 91.31 refund for part. cx paid labor. unit now working as should."
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Finksburg, MD 21048
Bernard M.
Job Details: 09/08/2023
"Replaced icemaker, restored power and the icemaker called for water. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Lexington Park, MD 20653
Shane B.
Job Details: 09/08/2023
cx complaint is the dryer not powering on at all. confirmed complaint. terminal block has 240vac and control has 120. no LED light on control. fuses are not blown. unit will need a new control board.; ordrng 1 W11525997 (control board)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Purcellville, VA 20132
Danny R.
Job Details: 09/08/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Woodbridge, VA 22193
Tanner B.
Job Details: 09/08/2023
replaced rc door
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Arlington, VA 22205
Jason A.
Job Details: 09/08/2023
CX complaint WASHER not completing cycles & noise. Tried to remove gearcase but gear splines are too badly rusted. Advised CX inner tub W10811960 & basket W11219115 covered under wrty but will have to be ordered & shipped. CX decided theyve waited too long. Called office to issue refund for parts & tax. CX understands service call not refundable > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampstead, MD 21074
Bernard M.
Job Details: 09/08/2023
"When arrived cx stated that unit wouldn't wash clothes. Ran test and found the unit would hum during agitation and spin. Inspected underneath and found the capacitor leaking grease. Replaced capacitor, ran test and unit now runs as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Mount Airy, MD 21771
Ken M.
Job Details: 09/08/2023
"Customer complaint is that the unit is constantly trying to drain. Customer is also having load balancing issues with the unit and the fabric softner bezel is loose. Customer had the unit unplugged on arrival. Unit plugged in and the drain pump turned on, basket is empty, and lid is locked. Gave the unit a few minutes to see if it would stop and unlock on its own. Pump continued to run, pressure switch is stuck. Control replaced and unit retested. Found two of the 3 clips on the fabric softner bezel have failed, ordering bezel. Unit is running properly.; ordrng 1 W11550898 (fabric softner bezel)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Ijamsville, MD 21754
Ken M.
Job Details: 09/08/2023
"Parts ordered did not include the evaporator thermistor. Ordering W11126268, which does have the needed thermistor.; saved tckt"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Hampstead, MD 21074
Bernard M.
Job Details: 09/08/2023
"When arrived cx complaint of noise in RC. ran test 3 and found the damper makes grinding noise when opening and closing. Cx also complaint about the right hand drawer rail in FC. The drawer doesn't slide and need to be pulled out hard to access. Will use parts ordered by previous tech on return. Ordering damper and RH drawer rail, once approved contact cx to reschedule; ordrng 1 WPW10479155 (damper) and 1 W10795768 (RH drawer rail)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GM
Near Great Falls, VA 22066
Richard B.
Job Details: 09/08/2023
"CX complant. Dishwasher not working. Inspected unit and power was off to unit, CX cycled power and after control booted up , the console would not go into diagnostics. Regardless of which button was pushed. Tried canceling and unit has a stuck key , Ordering console assembly. Further work needed. Not in stock. RB; ordrng 1 W11302461 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Round Hill, VA 20141
Danny R.
Job Details: 09/08/2023
found door has a been hindge area plastic is folded over and harness took a hot will need new door; ordrng 1 w11593330 (frzer door)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Powhatan, VA 23139
John P.
Job Details: 09/08/2023
Upon arrival found unit not engaged lid lock unable to test ordering lid lock and drain pump; ordrng 1 W11399437 (Drain pump) and 1 W11670519 (Lid lock)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Lincolnia, VA 22312
Lloyd B.
Job Details: 09/08/2023
"Cx complained of some items freezing. Inspected the unit and found there is a tear in the gasket. In step 121, the damper opens and closes but some times are freezing. Unit needs new gasket and sensor; ordrng 1 WPW10224292 (harness) and 1 W10830162 (gasket)"