Service History 618 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Manassas, VA 20112

Richard B.

Job Details: 03/08/2023

CX complant. Washer walks around floor and burning smell. Inspected unit and found feet adjusted all the way down so motor shield hits floor cau . sing pullys to hit shield wearing . . Removed pully and found a lot of oily grease on splutch . from gearcase. Quoted CX price to change out gearcase and splutch. CX paying 120m service call only Adjusted feet so shield dosent impact floor. RB; ordrng 1 W10006481 (gearcase 263.77) and 1 W10721967 (splutch)

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS

Near Mechanicsville, VA 23111

Joseph D.

Job Details: 03/08/2023

Could not find unit on floor. Left burner caps with rtm.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM2

Near Gettysburg, PA 17325

Drew B.

Job Details: 03/08/2023

"cx complaint thatr unit is leaking alot again and when arrived still found inner door foam is completely soaked, will need the following parts sicne lats repair still hasnt resolved issues; ordrng 1 W10908291 (inner door panel) and 1 W10909089 (door seal lower inner) and 1 WPW10340745 (tube feed) and 1 WPW10571946 (center manifold)"

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Gambrills, MD 21054

Shane B.

Job Details: 03/08/2023

installed element that was shipped to cx. tested unit and it is heating properly. unit is working as designed. cx paid 110 for labor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Stafford, VA 22554

Tanner B.

Job Details: 03/08/2023

CX Concern the unit not making ice.. units door switch is working and ice maker is cycling but not filling w/ water .. unit needs new valve assembly.. needs steam gun to clear line ..; ordrng 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model CGT9100GQ1

Near College Park, MD 20740

Samuel R.

Job Details: 03/08/2023

cx vcomplaint unit displays d27.checked tech sheet could not find error code.call commercial techline and spoke with jordan followed the steps by whirlpool.reset unit and programmed unit to correct settings and unit is now working

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Gettysburg, PA 17325

Drew B.

Job Details: 03/08/2023

"cx complaint that unit is making squeeking noise again when spinning.. after the new motor and belt and pullye beeb nreplaced on unit less than 6 months after repair and also they said it ran a spin that never spun anything one cycle, when arrived found no error codes and ran caloibration/ auto test the unit fills good water psi and drains correctly.. the unit is leveled and the unit the is working fully functional and when arrived the unit is functional... but the squeeking is def coming from the motor wheel again. so ordering motor again for complrete repair. .. schd for the 14th; ordrng 1 W11283592 (motor 87@trb)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM2

Near Leesburg, VA 20176

Christian C.

Job Details: 03/08/2023

"Cx complaint unit is not draining. Inspected unit F6E4 float switch open, F8E1 slow drain, F8E2 drain motor electrical problem. Ran though diag cycle and unit did not drain. Unit also did not drain in manual drain cycle. Tested drain pump at P5-4/P5-5, P5-5/P5-6, and P5-4/P5-6 all reading open. Quoted cx and they will not be going through with repair. Cx paid for service call."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Dumfries, VA 22026

Robert W.

Job Details: 03/08/2023

CX complaint is the unit isnt starting. Inspected unit and found error for AM but also found the interlock not working ohm out switch and found switches are bad. Ordering interlock and will use control on return.; ordrng 1 W11033422 (Interlock kit)

We serviced a

JENN-AIR RANGE

Model JIS1450DS1

Near New Market, MD 21774

Ricardo S.

Job Details: 03/08/2023

Replaced parts unit tested top burners and oven works fine

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ07

Near Stafford, VA 22554

Tanner B.

Job Details: 03/08/2023

units fc not keeping things frozen and not making ice.. unit worked for about a month and a half then stopped.. amp on compressor is .4 and pressures are -22vac and 50psi. possible leak in system . need nitroigen and more r600a .. pressurize system and call wpl ..; ordrng 1 nitrogen (nitrogen) and 1 r600a (r600a) and 1 2ct (2ct)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Georgetown, SC 29440

Jason T.

Job Details: 03/08/2023

"Cx complaint, humming during the spin cycle, installed all parts to complete the repair. Ran factory diagnostics to test, calibrate and verify unit operation...working as designed."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Odenton, MD 21113

Israel R.

Job Details: 03/08/2023

I got to the house and notice i was just here to diagnosed the unit and ordered a UI. The part is not here yet and is needed to fix the unit. WE you can send the control back but we need to UIPO 664893.; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Timonium, MD 21093

Dustin F.

Job Details: 03/08/2023

"Cx complaint: unit stopping during cycle.Inspected unit, found off balance load code. confirmed CX complaint. Releveled unit, calibrated then tested. unit skipped to done when going to agitate.(no codes found)Inspected pressure hose, found hose kinked behind unit. unkinked hose, calibrated and ran another test cycle. unit now works as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 03/08/2023

"arrived and cx said she got ice maker arm back in slot joggled it and ice maker has been working since, cx asked if new ice maker came with new arm and informed her it does not so cx wants to leave ice maker as is and said if it stops again she wants the ice maker arm replaced and wants shane to do it so putting part inticket incase she calls abck and told her they have 30 days to call back.; ordrng 1 W11226459 (icemaker arm 41.78) and 1 WPW10351019 (arm extension 46.05) and 1 WPW10300024 (icemaker)"

We serviced a

WHIRLPOOL WASHER

Model Wtw8127lc0

Near Aquasco, MD 20608

Robert A.

Job Details: 03/08/2023

Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The strike is not catching. I replaced the strike and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Owings Mills, MD 21117

Justin S.

Job Details: 03/08/2023

the lower door hinge and water filter housing is damaged and needs to be replaced. the unit is cooling good; ordrng 1 W11162042 (housing) and 1 W11093938 (hinge-door)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Baltimore, MD 21218

Shane M.

Job Details: 03/08/2023

cx complaint the unit isnt cooling proper. found a frrozen over fz evap. thawed out evap. found harness at defrost. fix the harness. defrosted unnt. unit will have normal temps 24hrs.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Zachery R.

Job Details: 03/08/2023

"upon arrival had to wait on cx. cx tried to locate door, could not locate. stated they only have a range door. ordering fc door to complete repair.; ordrng 1 LW10638683 (dor-fip)"

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Columbia, PA 17512

Justin L.

Job Details: 03/08/2023

Cx complaint unit not turning on. Was able to access unit and found in back of store. Plugged in and verified board getting 242.3VAC but not sending voltage to encoder. Replaced and tested and found encoder getting voltage but no response. Replaced and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Parkville, MD 21234

Justin S.

Job Details: 03/08/2023

the unit is not locking the lid. found the lid lock is open. replaced the lid lock with vs and retested. the unit is now spinning agitating draining and filling good. th eunit is now ready; ordrng 1 W11513248 (lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near East York, PA 17402

Fred G.

Job Details: 03/08/2023

cx complaint unit is leaking and frosting in the FC. inspected unit and found water line to water valve was not fully seated into valve. was able to seat it and found no leaks. i then found a gap in the FC door gasket on top. was able to heat gasket and found gasket now seals to unit. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Manchester, MD 21102

Sal R.

Job Details: 03/08/2023

I am reordering 2 door gaskets (W10830274). I have set a retun date for 3/14/23; ordrng 2 W10830274 (RC door gaskets 13 @ tribs)s

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hagerstown, MD 21742

Ken M.

Job Details: 03/08/2023

"Control and lid lock replaced and power restored. Suspension tested good. Minor adjustment made to level out the cabinet. Ran test cycle and the cycle ran properly, unit remained stable, and the lid lock is working properly. Has the customer load the unit to make sure that there is not any issue with the unit that is only showing up while it is loaded and to make sure that the unit is being loaded properly. Customer normally uses the quick wash cycle, so that is what was used. Customer just dumped the load into the unit without trying to distribute the load. Unit rebalanced on its own during agitate and the unit was able to spin normally. Suggested that customer try to balance the load when initally loading the unit. Unit is working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Severn, MD 21144

Justin S.

Job Details: 03/08/2023

the unit is not closing the door all the way. found the latch is closed when the door is open. replaced the door latch with vs and retested. the unit is now filling washing and draining correctly. the unit is now ready; ordrng 1 W11412299 (latch)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Richmond, VA 23238

Thomas B.

Job Details: 03/08/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ1

Near Mechanicsburg, PA 17050

Cody H.

Job Details: 03/08/2023

"Was able to access unit and replace parts per previous visit. Checked to ensure unit is recieving 240v to element, unit is recieving correct voltage. Tested unit and found unit heating as designed. Found door hinge to be weak and failing. Ordering door hinge for return visit. Return to be set up by office when approved.; ordrng 1 WPW10440013 (hinge)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Sterling, VA 20165

Christian C.

Job Details: 03/08/2023

Cx complaint unit goes from sensing to done in any cycle. Tested unit in normal and motor hummed for a little then went to done. Inspected parts underneath unit and found capacitor leaking. Installed new capacitor. Calibrated unit. Ran unit through diag cycle no issues. Unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Laurel, MD 20707

Justin S.

Job Details: 03/08/2023

the unit is just locking and unlocking the lid when any cycle is started. replaced the lid lock with vs and retested. the unit is now spinning agitating draining and filling good. th eunit is now ready; ordrng 1 W11394572 (lock)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near ,

Thomas B.

Job Details: 03/08/2023

Cx complaint unit is not working properly inspected unit removed and replaced the drain pump tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model GHW9400PW4

Near New Cumberland, PA 17070

Cody H.

Job Details: 03/08/2023

"CX complains unit continues filling with water when unit is not in use. Dispenser actuator can be heard buzzing but doesnt seem to be opening the entire way. Unit completed diagnostic cycle with no leaks, put unit into quick wash cycle and unit ran cycle with no issues. Ordering dispenser actuator, dispenser, and flow meter for return visit. Return to be set up by office when parts arrive.; ordrng 1 WPW10665207 (dispenser actuator) and 1 WPW10110225 (flow meter) and 1 8183032 (dispenser (NLA))"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DP02

Near Clarksville, MD 21029

Robert L.

Job Details: 03/08/2023

"cx complaint light out in micro, tested relay thru diag, burnt out bulb, replced bulb from pre-id, tested all ops ok,collected $187"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Ashburn, VA 20148

Daniel J.

Job Details: 03/08/2023

unit not making ice test unit added water but when door switch is pressed fan cycles off and on no movement now from icemaker when being jumped sugguest uce maker. ordering ice maker.; ordrng 1 W10882923 (icemaker)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Brambleton, VA 20148

Demonte S.

Job Details: 03/08/2023

Installed Heater Element. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS01

Near Leesburg, VA 20176

Ricky E.

Job Details: 03/08/2023

customer stated tha the right side door would not stay closed. verified issue and fnd lower door at the hinge disenguaged and cannot be reset.. the unit will need a door to correct issue...; ordrng 1 LW10721542 (dor-fip)

We serviced a

WHIRLPOOL COOKTOP

Model WFG550S0LZ1

Near Frankford, DE 19945

Michael E.

Job Details: 03/08/2023

"CX complaint: center burner cuts out in simmer. Tested and verified complaint. I adjusted the center burner flame, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Great Falls, VA 22066

Christian C.

Job Details: 03/08/2023

"Cx complaint of a burning rubber smell and noise during spin. Inspected unit no errors stored. Ran through diag cycle. Unit squeeks while on spin. Inspected parts underneath unit and found oil. Ordering gearcase, actuator, and capacitor. Will use control, belt and splutch on return. Actutaor 2 at upper marlboro 0 at whirlpool.; ordrng 1 W11454738 (gearcase) and 1 W11212745 (actuator) and 1 W11227944 (capacitor) and 1 look (look)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Richmond, VA 23236

Chris B.

Job Details: 03/08/2023

replaced door

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Leesburg, VA 20176

Ricky E.

Job Details: 03/08/2023

"installed parts, unit cks ok; ordrng 1 look/look (look/look)"

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JZ1

Near Ocean Pines, MD 21811

Michael E.

Job Details: 03/08/2023

"CX complaint: front right burner keeps shutting off and on and wont boil water. Tested and verified complaint. At element had 240vac but it dropped to 14vac when it stopped heating. I replaced the infinite switch, tested unit anbd it is now working properly. CX paid for service, labor, S&H, tax and part by CC. CX paid in full. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Great Falls, VA 22066

Christian C.

Job Details: 03/08/2023

Dissassembled unit. Inspected new cabinet and found cabinet deformed. Reassembled unit. Reordering cabinet.; ordrng 1 W10677265 (cabinet)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Richmond, VA 23235

John P.

Job Details: 03/08/2023

CX complaint unit making noise checked unit found noise coming from evaporator fan cover vibrating adjusted cover tested working as designed

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Carlisle, PA 17013

Andrew S.

Job Details: 03/08/2023

Cx complaint is that the unit is making noise and doesn't always get the clothes dry. Upon arrival I found that the unit has no error codes. I then started a cycle and found that it is heating. i also checked the ventilation at the exit point and found that the unit is getting good air flow. I found that the noise is from the Idler and rollers. I aso found that the unit is drying correctly. I explained the operation of the unit and how the moisture sensing works. I was able to set the return visit for Monday 3/13 AM preference.; ordrng 1 279640 (Idler Pulley) and 2 WPW10314173 (Rollers)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Seaford, DE 19973

Frederick R.

Job Details: 03/08/2023

Upon arrial I find the bin full of ice and water flow. as soon as you put filter in everything stops. I took housing apart and test the line going into and out of the housing and everything was working properly. Returning housing because it is not needed. CX due credit of $49.20 which is the difference of the $82.48 she owed for labor and the price of the housing. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near ,

Daniel J.

Job Details: 03/08/2023

lower crisper drawer lid getting stuck in up position found right hand side molded further out than left allowing lid to become unattachted ordering end caps and glide; ordrng 1 W10874836 (endcap) and 1 W10874836 (endcap) and 1 W10827015 (door) and 1 WPW10326469 (rail)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near ,

Chris B.

Job Details: 03/08/2023

cx comp unit will not produce water or ice also had burneing smell once and tripped breaker insp unit conf cx comp found wires shorted at main inlet valve repaired wires tested unit working as desighned chritstina sfty

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fairfax, VA 22030

Robert W.

Job Details: 03/08/2023

"CX Complaint is the unit isnt shutting off. Inspected unit and found no error in diag ran diag cycle and unit is going straight into spin had to unplugg unit in order to get unit to stop, Issue is in the control also found the cap is leaking oil. Ordering Control and Cap to correct issue; ordrng 1 W11556725 (Control) and 1 W11395618 (Cap)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Gettysburg, PA 17325

Drew B.

Job Details: 03/08/2023

replaced door the vracket and pan per cx is no issue and didnt want replaced .. unit now checks good

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near ,

Daniel J.

Job Details: 03/08/2023

ordering over door handle.; ordrng 1 W11110499 (over door handle)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Washington, DC 20008

Brian F.

Job Details: 03/08/2023

"Cx states light not working, confirmed complaint. Installed new bulb and holder, tested, unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Bristow, VA 20136

Richard B.

Job Details: 03/08/2023

"CX complant, Dishwasher has drain error code, Inspected unit and found drain pump error code and vent wax motor error code for electrical issue Ordering control , vent wax motor and drain pump. Further work needed. Installed high loop under sink. Believe unit was back feeding into machine. RB; ordrng 1 W11462458 (control) and 1 W11412291 (drain pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Manassas, VA 20109

Richard B.

Job Details: 03/08/2023

"CX complant. Door falls. Prior diagnosis found unit needs hinges. Installed both hinges and tested unit. Staying in place now. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stafford, VA 22554

Tanner B.

Job Details: 03/08/2023

CX Concern the unit not completing cycles.. no errors but unit unresponsive when starting. recalibrated unit and tested .. Job complete; ordrng 1 look (look)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Richmond, VA 23223

Orbie

Job Details: 03/08/2023

replaced mag and inverter. tested unit working as designed

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Fairfax, VA 22030

Robert W.

Job Details: 03/08/2023

"C xcomplaiont is the unit is making noise. Inspected unit and found unit is making really loud noise, Pulled front panel and found the blower wheel free spinning on motor shaft the coupler is stuck to shaft cant get new blower on ordering blower and motor.; ordrng 1 W11549461 (Motor)"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near New Freedom, PA 17349

Sal R.

Job Details: 03/08/2023

"Per the previouse tech,I was able to access and replace boath parts. I then ran a recalibration and a auto test. I found the unit tobe opperaiktn g as designed. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 03/08/2023

Customers complaint is not cooling. Found the freezer evap is not defrosting. Went into diagnostics and found the bimetal is showing as open. NTO bi metal harness.; ordrng 1 W11224591 (bi metal harness)

We serviced a

WHIRLPOOL COOKTOP

Model JGD8348CDP

Near McLean, VA 22101

Lloyd B.

Job Details: 03/08/2023

Cx complained the unit has low flames. The gas pressure was tested by the gas company and is correct. The cx is new to propane and I explained that propane won't have as high a flame as gas. Cleaned the orfices and burner heads and it increased the flame slightly.

We serviced a

KITCHENAID OVEN

Model KERS306BSS1

Near Millersville, MD 21108

Shane B.

Job Details: 03/08/2023

cx complaint is the oven not heating properly. cx said it was in use when he saw some sparks from under the pan and unit stopped heating. i inspected and found the bake element is broken. no saved error codes. unit will need a new bake element. cx paid in full for repair.; ordrng 1 W10779716 (elmnt-bake)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Stewartstown, PA 17363

Sal R.

Job Details: 03/08/2023

"I was able to access and replace the gearcase, clutch , and slider. I then recalibrated the unit and ran a auto test. Unit test good."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Conway, SC 29526

Jason T.

Job Details: 03/08/2023

"Cx complaint, no-power, tested all circuits, found open fuse, installed from van stock. Verified 120 vac at the inlet fuse, tested all unit functions for proper operation...working as designed.; ordrng 1 W10138793 (fuse JT VS) and 1 LOOK (LOOK), used 1 W10138793 (FUSE) from stock"

We serviced a

MAYTAG WASHER

Model MVWB865GW

Near Timonium, MD 21093

Dustin F.

Job Details: 03/08/2023

"CX complaint: unit wont spin.Inspected unit, confirm complaint. When turning basket could hear grinding noise. checked for code and got a F7E5 shifter code. removed washplate to make sure nothing was under washplate then tilted unit back to inspect underbelly. Found gearcase oil all over drain pump and parts of the rotor. Removed rotor and found gearcase oil on slider and stator. Unit needs new gearcase. CX does not want to repair unit. payed Svc fee via $120."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF505ESS01

Near New Freedom, PA 17349

Sal R.

Job Details: 03/08/2023

CX complina is that the unit is not opperating. I found that the UI is blinking and no opperation form the compressor. I found that the unit does not have the propper DC voltage coming form the power supply board. I called WP Tech Line and discussed my findings. I am ordering 1 control board (WPW10226427). I have set a retun date for 3/14/23. Please see SR #7735902413.; ordrng 1 WPW10226427 (control board 8 @tribs)

We serviced a

WHIRLPOOL RANGE

Model WCG55US6HS00

Near Providence Forge, VA 23140

Lucas R.

Job Details: 03/08/2023

"cx complaint burners not igniting fast enough, checked unit found burners slow to ignite on 1st ignition, filed burner heads for better airflow after 1st light burners ignite immediately, called techline spoke with rob advised could take up to 5 seconds to ignite as general rule, unit works as designed, referred cx to customer service if not satisfied with diag."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 03/08/2023

cx compalint was using microwave and heard a noise and heater on top fell down. inspected unit and conifmred heater fell down due to defective clip that holds it in place. ordering clip for return part is instock called office to go pick up but tribles is not open yet so rescheduled for 3/10/23; ordrng 1 W10909479 (clip)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Owings Mills, MD 21117

Dustin F.

Job Details: 03/08/2023

"Replaced Control and tested unit, unit works as intended."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Wrightsville, PA 17368

Fred G.

Job Details: 03/08/2023

arrived to cx home and found no one was home above the age of 18. her daughter called her mom and I was able to schedule a return visit for 2/14/23. she said someone will be home that day.; schdld next appmnt for 3/14 TUE !

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Alexandria, VA 22314

Leon

Job Details: 03/08/2023

cx complaint was unit wouldnt work confirmed complaint replaced the lid lock and tested unit everything started to work

We serviced a

JENN-AIR RANGE

Model JGRP548HM00

Near Lititz, PA 17543

Cody H.

Job Details: 03/08/2023

"Was able to assist JL, see JL notes for details.; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Essex, MD 21221

Alexander D.

Job Details: 03/08/2023

"upon arrival cx said landlord already installed new power cord and unit has been working. inspected terminal block, found old terminal block still in use with burnt up nut and L2 wire left loose. replaced terminal block, nut and connector. tested unit. unit is now working properly"

We serviced a

WHIRLPOOL COOKTOP

Model KFGC506JSS05

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 03/08/2023

"Confirmed cx complaint unit front left flame a little orange coming out of the left side of spreader. Confirmed proper orifice installation. Attempted to adjust unit yielded no improvement. Ordering flame spreader, will use pre-id'd parts on return if necessary.; ordrng 1 W11344539 (flame spreader) and 1 look"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ

Near Frederick, MD 21702

Ricardo S.

Job Details: 03/08/2023

"Cx complains that the refrigerator door wont close properly, inspected unit, door seal cks ok, unit is uneven.. so i raise the front legs, now the door closes fine."

We serviced a

WHIRLPOOL DRYER

Model WED4800XQ0

Near Carlisle, PA 17013

Andrew S.

Job Details: 03/08/2023

"Cx complaint is that the unit is not heating. Upon arrival I found that the unit turns on and spins but is not heating. I removed the rear cover and found tested the tco (1.0 Ohms), the heating element (11.0 Ohms), thermostat (.8 Ohms) and the thermal fuse (1.0 Ohms). I then tested the voltage at the element and found 120 V at the red wire from the motor. I then checked the vlotage at the TCO and found 8 volts. I then accessed the timer and found that the timer is not sending any voltage out the red wire for the heating circuit. I quoted the cx for the cost of replacing the timer. Cx paid in full. I was able to set the return visit for Wednesday 3/15 PM preference.; ordrng 1 WPW10185982 (timer)"

We serviced a

WHIRLPOOL DRYER

Model WED7800XW0

Near Moseley, VA 23120

Chris B.

Job Details: 03/08/2023

replaced control and heater elm tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXB01

Near Goldsboro, PA 17319

Cody H.

Job Details: 03/08/2023

"CX complains unit RC is freezing items inside. Unit is showing 37.4*F FC is showing 14*F. Damper uptop was blocked, was able to unblock damper. Frost pattern was good, thermistor in RC is reading a little off. And damper is making clicking sound and will not open 100%Ordering RC thermistor and damper for return visit. Return to be scheduled by office when all parts arrive.; ordrng 1 W10316760 (thermistor) and 1 W10814173 (diffuser)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Marriottsville, MD 21104

Brian R.

Job Details: 03/08/2023

installed parts ordered as well as put metal tape on thermistor. reset unit and temps. advised cx to give unit the next 24/48 hours to get back to temps since unit was off and open and warm. job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BB2

Near Waldorf, MD 20601

Robert A.

Job Details: 03/08/2023

"Cx complaint that the unit is not baking at all. I inspected the unit to confirm the complaint. I found the cooktop burners are lighting fine but the bake is not. I checked the ignitor ohms, it read OL. I replaced the bake ignitor and tested the unit for the cx. The unit is working as designed. I notice the bake flame too high, the orifice is for NG not propane (cx has propane). The unit needs a LP orifice for the oven. I'm ordering the part for the return visit.; ordrng 1 WPW10619560 (orifice)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx988SIBM01

Near Henrico, VA 23229

Thomas B.

Job Details: 03/08/2023

Cx complaint unit is not working properly inspected unit removed and replaced the fan motor and harness tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Silver Spring, MD 20910

Shawn D.

Job Details: 03/08/2023

"Cx complained that unit wasnt cooling. inspected refrigerator and confirmed compessor was bad. changed compressor ,vaccumed unit down filled with freon. refrigerator is good to go.; ordrng 1 w10143759 (uv drier SD V/S) and 1 w10913906 (coupler SD V/S), used 1 w10143759 (uv drier SD V/S), and 1 w10913906 (coupler SD V/S) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Columbia, MD 21046

Robert L.

Job Details: 03/08/2023

"cx complaint f3e3, found f3e3 stored unit ewas running at arrivel, found outlet 5k and inlet 25k ohms at control, replaced inlet thermistor from pre-id, outlet 12k inlet 56k before running,tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Charlottesville, VA 22903

Kyle A.

Job Details: 03/08/2023

Cx complaint of unit leaking from the dispenser. Will need to replace dispenser and will need 2nd man due to unit being stacked.; ordrng 1 W11524105 (Dispenser) and 1 2tech (2tech) and 1 Note (Note)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CS1

Near Baltimore, MD 21216

Shane M.

Job Details: 03/08/2023

cx complaint the unit was turning on by its self could not duplicate issue. tested unit. unit work as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Annandale, VA 22003

Lloyd B.

Job Details: 03/08/2023

Cx complained of dim and some no lights. Inspected the unit and found a few of the led's are out. Installed new led's and noticed the ice maker cover would not stay on. Unit needs new bracket; ordrng 1 W10749631 (bracket)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Annapolis, MD 21401

Shane B.

Job Details: 03/08/2023

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Winchester, VA 22602

Danny R.

Job Details: 03/08/2023

cx said unit isnt making at some times found unit not making ice also freezer light isnt working has power but doesnt coem on will need icemaker and light; ordrng 1 W10886939 (icemaker) and 1 W10695459 (light)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Middletown, DE 19709

Taylor F.

Job Details: 03/08/2023

Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the compressor buzzing very loudly and to be defective. Quoted cx for repair which they declined at this time. Compressor is covered under entitlements but labor is not. Closing the ticket at this time. Job is complete.

We serviced a

WHIRLPOOL DBL WALL OVEN

Model KODE500ESS02

Near Ashburn, VA 20148

Demonte S.

Job Details: 03/08/2023

"Inspected the unit. Found that the cx is saying that the Oven is giving the same error codes again. Ran Service Diagnostics on the unit. Error codes are F2E1 = Stuck Key. Checked all the keys to the unit. No Stuck Key. F6E6 = Upper Appliance Manager Board lost Communication. F6E9 = Low Appliance Manager Board lost Communication as well. Checked to make sure all boards are plugged in. F1E0 = Oven User Interface Failure. Called Whirlpool Techline Ref # 7735056584. Per Whirlpool Techline to order the Signal Harness to the User Interface. Cx paid in full by Card. ; ordrng 1 W11157221 (HARNS-WIRE ( Signal )) and 1 W11086141 (Whirlpool Range Control Panel, Stainless ( Reorder with in 1 year))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAM02

Near Huntingtown, MD 20639

Robert A.

Job Details: 03/08/2023

Cx canceled the appt at the door. The unit is working fine at the moment.

We serviced a

WHIRLPOOL DRYER

Model PYE2300AYW

Near York, PA 17402

Sal R.

Job Details: 03/08/2023

CX complaint is that the colating is catching on the lint trap. i foun d that the lint trap will not set in the housing due to the plastic on the trap being warped / misshapened due to heat. I am ordering 1 lint trap (WP53-0918). Please direct ship part to CX . CX is able to put new lint trap in.; ordrng 1 WP53-0918 (lint trap 7 @ trips) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21229

Shane M.

Job Details: 03/08/2023

cx complaint the unit dispensing warm water.couldnt duplicate issue. showed cx the tank where sits. water feels normal temps. cool temps

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Washington, DC 20024

Samuel R.

Job Details: 03/08/2023

cx complaint unit is making noise.inspected unit and could confirm.found damper to make noise.unit will need a new damper WPW10594329 9 tribles; ordrng 1 WPW10594329 (damper)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Boonsboro, MD 21713

Ken M.

Job Details: 03/08/2023

"Gearcase, slider, and clutch replaced and tested. Unit is working properly. Old parts left with customer."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Gettysburg, PA 17325

Sal R.

Job Details: 03/08/2023

"I attepmeted to replace the UI and found a compremised wirer in the Deli draw. I am ordering 1 deli draw (W10815668) and will use the UI on return visit. Once the part is avalible, please have soemone form then office call to set a return date.; ordrng 1 W10815668 (deli draw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Yorktown, VA 23692

Lucas R.

Job Details: 03/08/2023

"cx complaint mold in ice door, verrified compaint, replaced seperator per cx request, tested operation, unit working as designed. 141.89"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Silver Spring, MD 20902

Israel R.

Job Details: 03/08/2023

Customer complaint unit is not starting and they have to flip the breaker to get it back. I found the control panel is peeling off and letting moirture into the UI and is shorting. Ordering control panel and bringing back because i cant put the new UI if the panel is letting moiture through.; ordrng 1 W11460908 (Control Panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Haymarket, VA 20169

Daniel J.

Job Details: 03/08/2023

"found that the condenser vibrating and hitting something, leveled unit and that reduced the sound. also adding foam type to help stop the vibrating."

We serviced a

JENN-AIR RANGE

Model JGRP548HM00

Near Lititz, PA 17543

Justin L.

Job Details: 03/08/2023

As per previous visit was able to access and replace burner which works better. While removing screws unable to remove properly. Ordering left center oriface and contacted office and setting return for Thur 3/16/23 with a second tech; ordrng 1 W11319745 (oriface)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW0

Near Midlothian, VA 23112

Chris B.

Job Details: 03/08/2023

replaced ordered parts tested unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Westminster, MD 21158

Bernard M.

Job Details: 03/08/2023

"Cx complaint unit is shutting off. Entered service mode and ran test 3 and found the baffle checked good but the evap fan had stuttered before ramping up to full speed. Shut off and ran test again with the same result. Also the cx complaint of no ice. Ran test 56 and found error code E5 thermistor fault. Found small cubes in bin when arrived but thats all its made in 2 weeks. Ordering parts, once all are in contact cx to reschedule; ordrng 1 W11087201 (fill tube heater) and 1 W11579560 (icemaker) and 1 W11578030 (evap fan motor)"

We serviced a

WHIRLPOOL WASHER

Model Lsr7333pq0

Near Ocean City, MD 21842

Michael E.

Job Details: 03/08/2023

"CX complaint: stopping in cycle. Tested and verified complaint. I found the spin only activates when drain pump activates and both stop at same time after maybe 30 seconds then wont come back on for few min. At end of spin, it added water. Timer WP8546685 needed. I quoted CX price to replace and explained that there could be other problems i cant see yet due to timer not working properly. Saved quote. CX paid 120.00 for service on CC. CX did not approve repair at this time. Job is complete"

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