Service History 617 - VIA Appliance

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPS01

Near Hampstead, MD 21074

Bernard M.

Job Details: 03/08/2023

Cx complaint unit has low ice production. When arrived unit was running but now ice. At the bottom of bin were small flat cubes. Cx stated unit would occasionally make squealing and grinding noise while running. Refered to SP#11623132 and ran test and could hear noise. Ordering pump per SP and will use sensor on return. Once parts are in contact cx to reschedule; ordrng 1 W11542867 (recirculation pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW00

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 03/08/2023

installed new valves and tested unit. Job complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Locust Grove, VA 22508

Eric F.

Job Details: 03/08/2023

"Did not receive parts in bin. Spoke with cx, re-ordering parts, rescheduling for next wednesday (3/15).; ordrng 1 W10890624 (motor-drve) and 1 W11428524 (capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf555sdfz11

Near Wilmington, DE 19808

Taylor F.

Job Details: 03/08/2023

Cx complaint is lights not coming on in RC. Replaced module from pre id and unit is now working as designed. Job is complete. Cx paid in full by CC 277.24.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near Havre de Grace, MD 21078

Neil H.

Job Details: 03/08/2023

"RESERVOIR AND VALVE LEAKING IN THE SAME SPOTS BOTH PARTS NEEDED; ordrng 1 W11482382 ( Reservoir, Water (also Order Wire Tie Part 8567668)) and 4 8567668 (tie-wire)s"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Richmond, VA 23223

Orbie

Job Details: 03/08/2023

cx complaint unit shaking. found no codes present. leveled feet of unit and verified unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Crozet, VA 22932

Kyle A.

Job Details: 03/08/2023

"Cx complaint of unit not completing cycle. Did confirm several issues. Units control is corrupted, lock is failing to unlock, and valve is leaking. Recommended replacing all these parts. Cx is opting to replace the unit.; ordrng 1 WPW10443885 (Door lock) and 1 WPW10247306 (Valve)"

We serviced a

MAYTAG DISHWASHER

Model MDB8979SFZ2

Near Newark, DE 19713

Taylor F.

Job Details: 03/08/2023

Cx complaint is right hand rail defective. Replaced rail from previous diagnosis and unit is now working as designed. Job is compelte.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Laurel, MD 20708

Israel R.

Job Details: 03/08/2023

"Installed control and nothing same thing. I removed rotor and foind slider has fail. Replace slider and unit is back to normal operations.; ordrng 1 W10734521 (slider), used 1 W10734521 (Slider) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Potomac, MD 20854

Julian H.

Job Details: 03/08/2023

CX complaint about a slow leak after repair found unit already pulled out found brass nut attached to valve no sealing properly has a copper line attached to valve explained CX issue is with brass nut not sealing we didnt caused any of this we should be able to pulled unit out without having an issue show her that warranty wont cover plumbing issues offer CX to close water valve under the sink to stop leak for now she rejected & didnt want this

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Winchester, VA 22601

Danny R.

Job Details: 03/08/2023

found unit heater in door not stopping ice formng of tube in door will need new door harness is open in door; ordrng 1 W11566705 (door)

We serviced a

KITCHENAID FREEZER

Model KBFN502ESS02

Near Bethesda, MD 20814

Roberto I.

Job Details: 03/08/2023

"CX complaint noise from freezer.Inspectec freezer, found gasket not sealing on the top and frost build up around the fan blade. removed frost, sdjusted door and molded gasket with heat. Unit good to go."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Richmond, VA 23235

Joseph D.

Job Details: 03/08/2023

Ordering handle ; ordrng 1 W10861225 (Handle)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Gaithersburg, MD 20878

Julian H.

Job Details: 03/08/2023

GOT HERE checked pressure 5' water column is fine min but within requirements then pulled unit out found split bake/broil harness replaced then checked resistnace on conv fan 90 oh within tolerance checked also operation & working on this model fan will only start after preheat is done verified operation on diag conv bake & regular bake holding temp 7 reignitin replaced burner as well

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Ashburn, VA 20147

Ricky E.

Job Details: 03/08/2023

bellow shipped faulty. also the unit shows a pressure switch error stored... need parts...; ordrng 1 W11314648 (bellow) and 1 W11316246 (switch-wl)

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW04

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 03/08/2023

"CX complaint loud noise wjhen the compressor is running.Found unit in defrost cycle and no frost on evap and fan. Waited until the compressor started nd didn't make any particular noise. Evap fan ran ok. Monitored unit for about 20 min, I was unable to replicate any noise."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Glen Allen, VA 23060

Joseph D.

Job Details: 03/08/2023

Ordering control and valve ; ordrng 1 W11210463 (Valve) and 1 W11603810 (Cntrl)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS

Near Huntingtown, MD 20639

Robert A.

Job Details: 03/08/2023

Cx complaint that the dispenser door does not close during cycles. I inspected the unit to confirm the complaint. I replaced the dispenser door and tested the unit for the cx. The unit is working as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEP00

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/08/2023

"The office called me, the service was rescheduled for tomorrow. I'm keeping the parts; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM00

Near Newark, DE 19713

Taylor F.

Job Details: 03/08/2023

Replaced pantry door from previous diagnosis and unit is now working as designed. Job is complete. Pantry drawer came with new UI.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Aberdeen, MD 21001

Neil H.

Job Details: 03/08/2023

"REMOVED CONSOLE FOUND THE REPLACEMENT SAME NUMBER BUT BRACKET WAS DIFFERENT TALKED TO MR REORDERING CONSOLE; ordrng 1 W11616683 (assembly, control panel)"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW1

Near Washington, DC 20007

Brian F.

Job Details: 03/08/2023

"Cx states dryer won't start with load inside, tested and confirmed. Installed new motor, tested, unit is now working properly."

We serviced a

WHIRLPOOL FREEZER

Model WRF540CWBM01

Near Bethesda, MD 20817

Israel R.

Job Details: 03/08/2023

"Customer complaint unit is not cooling i tested the unit and the compressor is reading .6 amps. Is tunring on but there is not frost patern at all. And can fell refrigerant moving. I called SS tech and they adviced to order Compressor, dryer , evap just in case and coupler. For the unit to be service and replace compressor. CAlled office and schedule for the 3/17/23. All parts in stock.; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor) and 1 W11256565 (evaporator) and 1 W11506635 (Coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Manassas, VA 20110

Richard B.

Job Details: 03/08/2023

"CX complant. No ice/ Prior diagnosis found unit needs ice maker. Installed ice maker and jumpered to rotate. Advised CX to discard first few trays of ice. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Centreville, VA 20121

Richard B.

Job Details: 03/08/2023

"CX complant. Washer has error code. Inspected unit and found washer full of water . removed water with shopvac and ran error codes, Slow drain. Found drain pump harness wire severed, Was able to reconnect drain pump wire wit quick connect wire connector until new pump and lower harness and drain pump can be installed . AIG contract. Not in stock, further work needed. RB; ordrng 1 W11590868 (harness) and 1 W11399437 (drain pump)"

We serviced a

JENN-AIR COOKTOP

Model JED3536GB01

Near Washington, DC 20016

Roberto I.

Job Details: 03/08/2023

"Cx complaint marks and discoloration on glass top, noise from blower.Confirmed noise from blower motor, found lose screws on plenum acces panel. Tightened screws, the noise stopped.Confirmed wear and tear marks and discoloration on glass top. I explained to the cx that wear and tear cannot be covered by the warranty. Tried to call Jenn Air, spent 35min on hold with no answer"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW1

Near Rockville, MD 20852

Israel R.

Job Details: 03/08/2023

"Customer complaint unit is very noisy and is shaking. I ran test and the unit start fine and after 2 seconds the unit start to ratlle and even leaning the unit back and forth nothin. I removed the front panel found the wheel blower stuffed with lint. clear it and still noise. I removbed the drum and tested unit and the unit rattle from the heater but the heater is tight and does not feel loose the wire feels loose. The motor is very noise and rattles too. Ordering motor, blower and heater. CAll customer when part is available.; ordrng 1 W11327190 (wheel) and 1 WP3387747 (element) and 1 W11234001 (motor-drve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Chambersburg, PA 17202

Drew B.

Job Details: 03/08/2023

replaced the filter again acompressor and suction tube and pulled vac @30 psi and and held for 25 mins then filled fill 56g of r600 allow 24 hours to cool ..

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Leesburg, VA 20176

Ricky E.

Job Details: 03/08/2023

compressor shipped damaged. the compressor has spent time upside down and is unpressurized.. reordering compressor; ordrng 1 W11209866 (compressor) and 1 look/look (look/look) and 2 2callcount (2 call count)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ00

Near Charlottesville, VA 22911

Eric F.

Job Details: 03/08/2023

"Could not replicate sound, cx states that pressing on the cabinet gets it to stop. Likely a sound being made by the compressor that changes when the level shifts. Compressor running, sounds normally currently. Raised leveling pegs slightly, advised cx that leveling the unit is the only way to affect the sound the compressor makes."

We serviced a

MAYTAG WASHER

Model MHW5630HW1

Near Richmond, VA 23220

Chris B.

Job Details: 03/08/2023

spoke with office will need to schedual second tech; ordrng 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winchester, VA 22603

Danny R.

Job Details: 03/08/2023

found harness broken on unit fixed and cx will see how that goes and call wp to dee if they will cover repair replace of harhness

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Dumfries, VA 22026

Robert W.

Job Details: 03/08/2023

Cx complaint is the lights are not working. Inspected unit and found door switches are working properly FC light is getting power but is completely out also found RC lights out aswell getting power but not working. Ordering RC and FC lights.; ordrng 1 W11527432 (RC light) and 1 W11602886 (FC light)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Ashburn, VA 20148

Demonte S.

Job Details: 03/08/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling properly. Checked the Pressures to the unit. Low side is reading 0 . Hight side is reading 135 Psi. I then ran Service Diagnostics on the unit. Ran Service Test 4 - Compressor Test. Waited till 3 Way Valve to open both sections. Unplugged the unit. Checked to see if the system will have equalized pressures. Removed all the Freon in the system. Charged system with 140 Psi on Nitrogen. Let unit sit for 20 mins. Garages stayed at 140 Psi. System has no leaks. System is showing over charge, so this means that the system will not cool properly. Charged system with 5.50 Oz's. Pressures are now 1 Bar on the low side. 120 Psi on the high side. Unit is starting to Cool properly. Unit is working as Designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Suffolk, VA 23434

Zachery R.

Job Details: 03/08/2023

"cx complaint unit going off balance. checked unit. no faults present. ran auto test cycle. checked suspension rods, front suspension rods weak. checked gearcase, come to find oil leaking from bearing onto clutch. secured drain hose. unit is also in range for service pointer W11632927. ordering all parts needed to complete repair. advised cx they will be contacted for return visit. 2 COUNT; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11395618 (cap) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11643701 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Baltimore, MD 21230

Alexander D.

Job Details: 03/08/2023

"cx complaint unit not making ice. cx sometimes finds bale arm stuck half way up and if he pushes it up and comes back later to push it back down, it will finish harvesting. inspected unit and verified complaint. icemaker is stalling and fills with water good. replaced icemaker and tested. unit is now working properly"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Baltimore, MD 21212

Shane M.

Job Details: 03/08/2023

cx complaint the unit making a loud pop noise when door is shutting. can confirmed. door shutting proper but makes a loud bang pop noise. ordering latch w latch strike.; ordrng 1 W11412299 (latch) and 1 W11545309 (latch strike)

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ4

Near Bel Air, MD 21015

Neil H.

Job Details: 03/08/2023

CX COMPLAINT RF ELEMENT NOT WORKING FOUND THE SWITCH FAULTY REPLACED AND TESTED GOOD.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS06

Near West River, MD 20778

Shane B.

Job Details: 03/08/2023

"cx complaint is the unit not heating properly. cx said it takes over 2min to heat her coffee. outlet is properly wired and supplying 121vac. voltage is steady when unit is running. i microwaved 2 cups of 70 degree water on high for 1min. first time i ran the test the temp was 111, the next time it was 118. spec is 110-116. unit is heating fine everytime i test it. i called techline to document, they had me inspect the mag for damage. it looked fine. unit is working as designed during testing. they advised it could be an issue with the board or door switches. SR#7735903871. orderign board and switches. schedule when availble.; ordrng 1 WPW10725605 (control board) and 1 W11244490 (interlock)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Millersville, PA 17551

Justin L.

Job Details: 03/08/2023

Cx complaint unit making noise. Was able to access unit and found no saved error codes. Ran diagnostic and no noise. Ran high speed spin and high speed agitate. Calibrated unit. Checked suspension and and slider and unable to replicate the issue. No further work needed

We serviced a

JENN-AIR RANGE

Model JDRP548HL00

Near Arlington, VA 22201

Jason A.

Job Details: 03/08/2023

CX complaint RANGE BOTH OVENs will not heat fully & beeps & stops. Replaced both cooling fans. L&R UI & apl mgr & ext board. Preheat both ovens & test ALL cooktop burners & griddle. Both cooling fans are running. Both ovens reached 350F. Tedst both broil. NO error codes > JJ; ordrng 1 LOOK (LOOK - 1 W11319204 UI not used)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Sterling, VA 20164

Christian C.

Job Details: 03/08/2023

Cx complaint unit is not powering on. Inspected unit and console is non-responsive. Checked breaker and breaker for DW is tripped. Reset breaker and unit powers back on. Tested unit in diag cycle no issues. Unit is working as designed.

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Stafford, VA 22554

Tanner B.

Job Details: 03/08/2023

"CX concern the unit not cooling well in fcv and the ice from bin was dripping water.. found in fc , the evap frozen over.. heater is good and fan , but no 120vac to the heater.. unit needs new fc fan w/ harness and control .. also needs drain pan in rc.. orderimng evap , 3way and filter for standby .. possible ss issue still .. once fc fan / conrtrol is installed . check pressures; ordrng 1 W11575003 (valve) and 1 WPW10143759 (uv drier) and 1 W11249952 (fc fan) and 1 WPW10675033 (control) and 1 W11457241 (drain pan) and 1 W11492867 (ff evap) and 1 3ct (3ct)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB5

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 03/08/2023

Per previous diag I was able to access and replace the control. i then repowered the unit and found that the control was still unresponsive. i removed the bottom cover and found that the Neutral and L1 are switched in the outlet. I found 125v fro G-N and 0V from L1-G. I informed the cx that the outlet will need looked at by an electrician. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Richmond, VA 23238

John P.

Job Details: 03/08/2023

"Found freezer @28 degrees, and ice ball at capillary tube, found oil on ff evap. Ordering evap.; ordrng 1 W11492867 (Evap) and 1 WPW10143759 (Drier) and 1 2ctss (2ct ss)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Washington, DC 20016

Roberto I.

Job Details: 03/08/2023

"Replaced base rails, drawer tested ok. Teste the oven door. in my opinion it made the noise that any other range loke this makes. Called tech line and documented "

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, DC 20017

Brian F.

Job Details: 03/08/2023

"Cx states frost in FC, low cool in RC, inspected and confirmed. Thermistors and evap fan passed testing, defrost sensor tested open. Evap covered in ice, defrosted evap. Unit needs new defrost sensor/heater.; ordrng 1 W11650660 (Heater)"

We serviced a

WHIRLPOOL HOOD

Model wvu17uc0js0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 03/08/2023

cx complaint right side filter latch is not latching filter in. insxpected unit and found the right side latch for the filter was not fully installed. was able to get latch fully installed and found now latch works as designed. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF505ESS00

Near Midlothian, VA 23113

John P.

Job Details: 03/08/2023

CX complaint unit not cooling checked unit found evap covered in ice also found control not cycling properly.; ordrng 1 W10316760 (Thermistor) and 1 W11509096 (Ui)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Bel Air, MD 21015

Neil H.

Job Details: 03/08/2023

"CX COMPLAINT THE WASHER NOT MOVING REPLACED MOTOR,ACTUATOR,AND CAP UNIT TESTED GOOD. RECALB"

We serviced a

JENN-AIR REFRIGERATOR

Model JSC23C9EEM00

Near Potomac, MD 20854

Julian H.

Job Details: 03/08/2023

CX complaint about FC not cooling properly& not making ice inspected temps on arrival FC13* RC40* icebox 20* then checked frost patterns on both evaps partial frost on both but RC is accumualting frost in one side steam some of the frost out to be able to remove plenum asm confirmed frost ball accumulating on lh side of evap put unit on test mode 4 I was able to see 3 way valve switching sides properly unit has a sealed sys restriction MUST BE A SEALED SYS TECH 3 COUNTS; ordrng 1 W11087200 (invrtr-box) and 1 WPW10143759 (dryer) and 1 W10779331 (compressor) and 1 WPW10643261 (evaporator) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Leesburg, VA 20176

Ricky E.

Job Details: 03/08/2023

"customer stated that the unit smoked during operation.. verified issue and fnd grese in the burner area.. removed grese, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Midlothian, VA 23114

Chris B.

Job Details: 03/08/2023

cx comp unit will not produce water insp unit conf cx comp found water line frozen water fill tube heater is not working as desighned spoek with travis called tech line SR#7735751275 travis stated he is contacting wp enginerring and they will be emailing me please send shop job daily until complete; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Parkville, MD 21234

Alexander D.

Job Details: 03/08/2023

"cx complaint unit not spinning clothes out. cx thought repair would be covered under 10yr warranty. advised cx thats a limited parts warranty that only covers cost of motor and basket. went over oow pricing and cx declined service. no service provided, no money collected"

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Nanjemoy, MD 20662

Robert A.

Job Details: 03/08/2023

"Cx complaint that the unit is still going off balance. I inspected the unit to confirm the complaint. I found error codes: f0e3 foe5. I cleared the codes and ran a service cycle. The unit passed with no issues. I ran manual spin, the basket does seem more loose than normal. I checked the suspension and it does have more play than usual. The cx said the unit sometimes does not stop the cycle unless it's manually stopped. I'm ordering new suspension and a control board for the return visit.; ordrng 1 W11130359 (suspension) and 1 W11429620 (control board)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Progress, PA 17109

Cody H.

Job Details: 03/08/2023

"Was able to access unit and replace parts per previous visit. Tested unit, unit now works as designed, no further work needed."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Parkville, MD 21234

Alexander D.

Job Details: 03/08/2023

"cx complaint unit not completing cycles, gets stuck on wash. inspected unit and verified complaint. no errors stored. ran autotest and unit cut out when it tried to agitate. control is getting steady 120v when it cuts out. ran thru manual test and everything else runs good, even spin but unit cuts out when motor turns a certain direction so one of the windings must be shorting. ordering motor, capacitor and actuator and marking preid control as will use on return. all parts in stock @tribles, scheduled return visit for 3/16; ordrng 1 W10890624 (motor) and 1 W11481722 (actuator) and 1 W11428524 (capacitor) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ashburn, VA 20148

Demonte S.

Job Details: 03/08/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher isn't start a cycle / always beeping. Ran Service Diagnostics on the unit. Error Codes are F8E4 = Float Switch reading Open . Checked the Float Switch. Float Switch has Water in the Trey. Removed all Water from the Trey. Cleared Error Code. ( Asked the cx how they are loading the Dishwasher. Cx is putting Cups , Bowls ,Pots & Pans in the Lower Rack, up front by the Door. I advised the cx to change the loading habits to all those items to the Lower Rack in the back. Plates only up front on the Lower Rack. Cx now understands. ) Tested the unit. Unit is working as Designed."

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Waynesboro, VA 22980

Kyle A.

Job Details: 03/08/2023

Cx complaint of unit not agitating or spinning. Did confirm unit has open capacitor. Ordering capacitor.; ordrng 1 W11428524 (Capacitor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Newark, DE 19713

Taylor F.

Job Details: 03/08/2023

"Cx complaint is unit leaking during wash. Tested inspected and verifed complaint. Found the door gasket on the top left and right corners to be defective. Gasket was curved in on the corners causing the door not to make contact on the top left and top right corners. Had signs of water leaking down edge of door. Replaced door gasket and was ablew to shape it around the corners alot better. Tested unit and unit did not leak. If cx calls back with same issue, tub will have to be ordered to correct gasket issue. Job is complete."

We serviced a

WHIRLPOOL OVEN

Model JJW3830DP01

Near Towson, MD 21204

Dustin F.

Job Details: 03/08/2023

CX complaint: F2E1 Error. Confirmed connection are good. Unit needs new console. Ordering console and charged CX in full. CX is paid in full.; ordrng 1 W11232121 (Control Panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Woodbridge, VA 22191

Robert W.

Job Details: 03/08/2023

Cx Complaint is the plug in the filter wont come out. Inspected unit and found the plug is stuck in the filter head was able to remove and install filter unit is working properly CX instrution.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hampton, VA 23666

Carl A.

Job Details: 03/08/2023

"cx complaint of unit making noise,checked unit to find no error codes at this time,checked unit over to find play in agatior ordering parts needed for repairs 2 ct as gear case job; ordrng 1 W11454741 (Gearcase) and 1 W11239857 (belt) and 1 W10721967 (Drive Clutch Kit) and 1 WP3951744 (agitator) and 1 W10772621 (Screw) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Harrisburg, PA 17109

Cody H.

Job Details: 03/08/2023

"Was able to access unit and replace parts per previous visit. Tested unit, unit is working as designed, no further work needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Middle River, MD 21220

Alexander D.

Job Details: 03/08/2023

"cx complaint unit not cooling in either section. cx had another company come out and diagnose SS issue but said theres parts covered by entitlements so they need to call whirlpool. inspected unit and verified complaint. compressor running, fans running but room temp inside both sections. ordering compressor, evap, uv dye drier and process stub. 3ct SS tech only. parts and labor covered by entitlements. called landlord and collected 120.00 service call with c/c. call cx to schedule return visit once we have eta on parts; ordrng 1 W11407409 (evap) and 1 W11209866 (compressor) and 1 WPW10143759 (uv dye drier) and 1 W10913906 (process stub) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Gaithersburg, MD 20886

Julian H.

Job Details: 03/08/2023

replaced mullion & working

We serviced a

WHIRLPOOL WASHER

Model WFW862CHC1

Near Washington, DC 20024

Samuel R.

Job Details: 03/08/2023

tested unit and found unit acu relays stucked clicking.upon further inspection found all connection good on acu.reset power and tried again.unit would freeze at times when trying to start a cycle.after service test got error f1e2.unit will need a new control and will bring motor back.W11352120 0 tribles; ordrng 1 W11352120 (control) and 1 2ndtech (2nd tech) and 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Orrtanna, PA 17353

Drew B.

Job Details: 03/08/2023

replaced the parts tested and now checks good and no issues after testing

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Powhatan, VA 23139

John P.

Job Details: 03/08/2023

Checked unit for error codes found F5 E4 lid not opened between cycles verified lid latch not seeing lid opened ordering lid latch; ordrng 1 W11513248 (Latch)

We serviced a

WHIRLPOOL WASHER

Model WGT4027HW1

Near Pikesville, MD 21208

Dustin F.

Job Details: 03/08/2023

"Upon arrival, found front office closed, tried contacting Customer, no response after hours. Contacted office, spoke to sharita, was told to move on."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SDH3

Near Milford Mill, MD 21244

Dustin F.

Job Details: 03/08/2023

"Contacted CX due to finding part defective, he stated he sadly had a death in the family and happlily rescheduled with me for 3/29/2023.; ordrng 1 WPW10591570 (Reorder Sump Assembly) and 1 Look (Look)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 03/08/2023

Per previous diag I was able to access and repalce the control. I then repowered the unit and verified that it began developing a frost pattern and began cooling . Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Portsmouth, VA 23703

Zachery R.

Job Details: 03/08/2023

"upon arrival no answer at door. called cx via vonage, cx advised that she was not aware of apt and tried to cancel. cx will not be able to make apt today. advised cx VIA office would call to confirm return visit. left ty card on door"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Bel Air, MD 21015

Neil H.

Job Details: 03/08/2023

REPLACED THE I/M THE EVAP FAN AND LED UNIT TESTED GOOD.

We serviced a

WHIRLPOOL WASHER

Model Mvwb835dw1

Near Cross Junction, VA 22625

Danny R.

Job Details: 03/08/2023

gear case has failed cx will think about it to fix; ordrng 1 W11393685 (gear case) and 1 W10734521 (slider) and 1 W10754448 (shifter)

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near Williamsburg, VA 23188

Lucas R.

Job Details: 03/08/2023

"cx complaint unit not heating, checked unit burner not igniting upon arrival, ignitor, thermostat, tco, valvbes etc all checked unit, tested, after reseating all connections, burner lit, reassembled tested again, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Highland Springs, VA 23075

Orbie

Job Details: 03/08/2023

"went to replace gearcase, could not get washplate off without having to damage it. replaced belt and splutch for time being to alieviate cx of squeaking noise. ordering washplate to complete repair.; ordrng 1 W11510461 (washplate.)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Williamsburg, VA 23188

Lucas R.

Job Details: 03/08/2023

"replaced drive system, calibrated, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 03/08/2023

"Confirmed cx complaint unit leaking. Found drain line partially unseated from rear of unit. Fully seated drain line, tested unit, unit working as designed.; ordrng 1 look"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Mechanicsville, MD 20659

Robert A.

Job Details: 03/08/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Rockville, MD 20852

Shawn D.

Job Details: 03/08/2023

arrived unit still on and running compressor is not hot. installed compressor drier couplers vacumed unit down and filled to find compressor runs for 2 to 3 minutes and cuts off. cycled power and same issue. tried again while having meter hooked up and on red wire i have 5dcv and when compressor turns off it goes OL then jumps all around1 dcv. ordering control and inverter for return; ordrng 1 W11566851 (control) and 1 W11546982 (inverter)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Richmond, VA 23236

Chris B.

Job Details: 03/08/2023

replaced door

We serviced a

WHIRLPOOL HOOD

Model KVWB606DSS3

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 03/08/2023

Confirmed cx complaint fan blades chipped off. Ordering blower wheel.; ordrng 1 W11106377 (blower-fan) and 1 look

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS04

Near Odenton, MD 21113

Shane B.

Job Details: 03/08/2023

installed orderd parts and restored power. set unit to recomended temps and fans began running. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Middletown, MD 21769

Ricardo S.

Job Details: 03/08/2023

"Cx complains about an ice clumping, inspected unit, door seal cks ok. no air leak from gaskets. rc temp read 38 degrees Fc temp 2 degrees, found a services pointer regarding this problem, unit needs the services kit .. order part; ordrng 1 w11448633 (plate) and 1 w11533213 (kit service) and 1 w11625086 (gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB04

Near Pikesville, MD 21208

Dustin F.

Job Details: 03/08/2023

"Cx complaint: Door making noises when closing.Inspected unit, confirmed cx complaint. Adjusted hinges and tested unitl unit now working as intended."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Stafford, VA 22554

Tanner B.

Job Details: 03/08/2023

CX Needs new motor / cap to allow unit to agitate and spin; ordrng 1 W11395618 (cap) and 1 W11283592 (motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ

Near Frederick, MD 21702

Ricardo S.

Job Details: 03/08/2023

replaced valve.. unit tested ok no leaks.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Boyds, MD 20841

Julian H.

Job Details: 03/08/2023

CX complaint about unit having drain issues confirmed water standing on the bottom found pump not moving fast enough check valve not closing on drain hose & a small pin hole on secondary line need parts for unit to drain properly; ordrng 1 WPW10545278 (drain hose) and 1 3385556 (drain hose) and 1 WPW10348269 (drain pump)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bel Air, MD 21015

Neil H.

Job Details: 03/08/2023

REPLACED THE EVAP FAN/THERMISTOR UNIT TESTED GOOD CX SAID UNIT HAS BEEN COOLING SINCE LAST VISIT

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Wilmington, DE 19808

Taylor F.

Job Details: 03/08/2023

"Cx complaint is unit not washing properly. Tested inspected and could not verify complaint. Could not get unit to do anything. As soon as power was cycled on, unit started to beep and short out. Delay wash button was getting shorted multiple times a second. Cx stated before this issue started happening, unit would go through the cycle but not wash. Ordering panel, UI and returning with sump just incase its also needed. All parts in stock. Rescheudled for 3/14/23; ordrng 1 w11460962 (UI) and 1 w11460908 (panel)"

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Sykesville, MD 21784

Brian R.

Job Details: 03/08/2023

replaced parts and tested unit. unit heats well and now quiet. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFA60SMHZ01

Near Newport News, VA 23608

Orbie

Job Details: 03/08/2023

cx complaint door scratched. verifed cx complaint. unit needs new door to complete repair; ordrng 1 LW10858417 (dor-fip)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hedgesville, WV 25427

Ken M.

Job Details: 03/08/2023

"Gasket replaced and tested. Unit is working properly, no leaks. Old part left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Manassas, VA 20112

Richard B.

Job Details: 03/08/2023

"CX complant. Things freezing in fresh food. Inspected unit and found temp set to warmest temp and found temp between frozen chicken in freezer 25 degrees , temp between ice packs 27 degrees. Took temp under caseroll dish in fresh food and got 40 degrees Under water pitcher got 40 degrees , Under bowl of juice got 40 degrees . ordering thermister for evap , further work needed. RB; ordrng 1 WPW10384183 (thrermister freezer)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Newport News, VA 23608

Justin W.

Job Details: 03/08/2023

cx complaint unit knocking. unable to repeat sound. ran unit with damp clothes. attempted to overload unit slightly to force sound. unable to duplicate. confirmed sound was not from motor at time of visit. rollers checked good. found slight lint build up on blower. removed build up and tested slight knocking noise within range of performance. unit currently working as designed. advised cx to attempt to video record sound prior to calling us back. cx agreed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Seaford, DE 19973

Michael E.

Job Details: 03/08/2023

"CX complaint: no cool. Tested and verified complaint. Defrosted evap and found the defrost element has a defective plug, tghe wire came out of back of plug. I was able to establish a connection that may hold until we get back with new harness. Ordering defrost element with evap harness. Cannot reschedule due to SO part; ordrng 1 W11650660 (defrost elemenmt with evap harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Richmond, VA 23235

John P.

Job Details: 03/08/2023

Installed compressor pressure tested vacuumed charged working as designed

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Bethesda, MD 20816

Roberto I.

Job Details: 03/08/2023

"CX complaint noise during cycle and water leak. Ran test mode, found F8E1 error, the 2nd cold water walve didn't open. Found also water leak from dispenser. Ordering inlet valve W11316256 and dispenser W11524103. Collected in full ($436.15). Return visit 3/15/23; ordrng 1 W11316256 (cold inlet valve) and 1 W11524103 (dispenser)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Columbia, MD 21044

Robert L.

Job Details: 03/08/2023

"installed new icemaker nad padded Fc door near switch, tested all ops ok"

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