We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Hampton, VA 23669
Carl A.
Job Details: 04/03/2023
wrong part order right part number in now; ordering 1 285666 (drain hose 9ft.)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Ellicott City, MD 21042
Robert L.
Job Details: 04/03/2023
"cx complaint loud vibration noise, cx had recording, ran fans no issues, test 4 when compressor came on noise started, found condensor tubing was rattling drain pan, relocated tubng and put foam around tube closest to drain pan, noisestopped, cx to monitor, tested all ops ok....if cx calls back order mastics pads to cover tubing"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Fredericksburg, VA 22407
Robert W.
Job Details: 04/03/2023
Cx Complaint is the unit is giving error F8E4. Inspected unit and found the door gasket has come out of place. Reseatted and tested and unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Myrtle Beach, SC 29577
Jason T.
Job Details: 04/03/2023
"Cx complaint, not cooling-freezing properly, evaporator ices over, cx had unit unplugged. Tested all circuits, found defrost heater wire backed out at the connection, removed and repaired the harness. Defrost heater tested at 125 ohms, verified 120 vac at the harness, ran factory diagnostics, verified defrost heater operation...unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KUDM25SHWH
Near Williamsburg, VA 23185
Justin W.
Job Details: 04/03/2023
cx complaint unit not responsive. checked unit to find unit is locked. attempted to unlock by holding energy saver to find unit not responding to touch. checked to find part no longer available for this model.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Dagsboro, DE 19939
Michael E.
Job Details: 04/03/2023
"CX complaint: no light in FC. Inspected and tested and verified complaint. I found the FC LED has failed. Replaced FC LED, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Newport News, VA 23602
Orbie
Job Details: 04/03/2023
cx complaint unit not cooling in fridge section. checked unit found frost built up in freezer. pulled evap cover to find ice block at bottom rear of freezer. 106 ohm at heater but element not heating properly in all sections of line. heater is a part of evap. need sealed system tech to come out and replace it along with other parts needed. advised cx we'll call when all parts in stock.; ordering 1 W11446726 (control) and 1 W11368877 (evap) and 2 W11504419 (coupler)s and 2 W11225184 (tube)s and 2 W11506620 (coupler)s and 2 W11504449 (coupler)s and 2 W11506623 (coupler)s and 1 W11109499 (drier-tube) and 1 W11506635 (access valve) and 1 W11370574 (compressor) and 2 W11504431 (coupler)s and 2 W11506623 (coupler)s and 2 W11504445 (coupler)s
We serviced a
WHIRLPOOL RANGE
Model WOD97ES0ES02
Near Wilmington, DE 19803
Taylor F.
Job Details: 04/03/2023
"Cx complaint is unit not powering on. Found thermal fuse blown again. Called techline and went over fan operation. FOund the top cooling fan to be defective. Ordering cooling fan, cannot reschedule at this time; ordering 1 W11245567 (blower)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Williamsburg, VA 23185
Justin W.
Job Details: 04/03/2023
cx complaint water not dispensing and lights out. checked unit to find fc led bad. bypassed led so rest of leds work in rc. checked to find water in deli board location deli board bad. bypassed deli board. tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 04/03/2023
"installed new gearcase and clutch, tested unit. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Marshallton, DE 19808
Taylor F.
Job Details: 04/03/2023
Replaced drain pump from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Woodbridge, VA 22192
Demonte S.
Job Details: 04/03/2023
Cx never ran the unit since I leveled the unit. Cx saying that the bottom of the Dishwasher is sticking out. Releveled the unit. Started the unit. Seen water on the M/S sticker. Installed Door Seal. Ran unit for 20 mins. No signs of any leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Yorktown, VA 23692
Orbie
Job Details: 04/03/2023
upon arrival door came damaged. need to reorder door to complete repair.; ordering 1 LW11026425 (dor-fip)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Catlett, VA 20119
Robert W.
Job Details: 04/03/2023
"Cx Complaint is basket is moving alot and the UI stop working. Inspected unit and found the UI not responding properly also found valve testing a little out of range on cold side. The suspension is bouncy which is causing the unit to go off balance. also found the slider making a noise as unit goes to spin.Ordering Valve, suspension, UI and slider; ordering 1 W11478526 (UI) and 1 W11165546 (Valve) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Chantilly, VA 20151
Justin S.
Job Details: 04/03/2023
the upper rack has come free of the tub. the unit needs parts; ordering 4 W11458872 (rollers)s and 4 W11240839 (wheel)s and 2 WP3385089 (track)s and 2 WPW10508950 (stop)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Bel Air, MD 21015
Neil H.
Job Details: 04/03/2023
NO WORK PERFORMED CX SAID THEY OPENED THE DOOR AND THE WHOLE DISHWASHER CAME OUT THEY FOUND IT WASN'T MOUNTED AND CX SAID VIA SERVICE INSTALLED UNIT SHE TOLD ME NOT TO WORRY ABOUT IT SHE WOULD CALL WHIRLPOOL BECAUSE I WANTED TO CALL OFFICE TO SEE IF WE INSTALLED IT AND WHAT WAS GOING ON.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Lovettsville, VA 20180
Ricky E.
Job Details: 04/03/2023
customer stated that the unit was making noise during spin. verified issue and fnd plastic pulley on the motor and the belt is stretched... need parts...; ordering 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near McLean, VA 22102
Leon
Job Details: 04/03/2023
cx complaint was unit oven wasn't getting hot confirmed issue seen the unit was getting hot but wasn't getting to the right temp. when the unit showed 350 the gauages didn't get to 350 waited 10 they still didn't get to 350 cailbrated the unit by 15 ran a new test gauages hit 350 2 mins later cx would need a new burner head the cap came loose and burned the old head pics in order; ordering 1 W11443594 (burner head)
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Harbeson, DE 19951
Frederick R.
Job Details: 04/03/2023
"CX complaint is dryer making squealing noise. Inspected/tested and found idler had gone bad and damaged the drive belt. Used dryer repair kit from VS to resolve issue. Tested after repair and it is no longer making noise and is working properly. Job is complete; ordering 1 4392067 (dryer repair kit FR VS) and 1 look (look), used 1 4392067 (repair kit FRVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Silver Spring, MD 20902
Brian F.
Job Details: 04/03/2023
"Cx states FC door handle loose, tested and confirmed. Removed handle, tightened mounting studs, reinstalled handle. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ranson, WV 25438
Danny R.
Job Details: 04/03/2023
"found harness on ui loose and wasn't allowing buttons to be usded , checking conecctiomns and found lef space and fook ."
We serviced a
WHIRLPOOL OVEN
Model MGR6600FZ2
Near Silver Spring, MD 20902
Brian F.
Job Details: 04/03/2023
"Cx states oven temps low. Tested and confirmed, temp offset was set to -30, adjusted to +5. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harpers Ferry, WV 25425
Danny R.
Job Details: 04/03/2023
cx stated unit doesn't clean well i found two issies one the unit isn't filling enought with water and secomd the pump has stoppoed pushing water will need control pump and vavle; ordering 1 W11434044 (vavle)
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Fairfax, VA 22032
Christian C.
Job Details: 04/03/2023
"Cx complaint of an F2E0 error. Inspected unit found F2E0 keypad disconnected. Power cycled unit and reseated connections. No more error. Tested oven is heating. Burners are all working. Unit is working as designed. If cx calls back order W10911397-console, qty5-W11028784-bezel, and W11176109-harness."
We serviced a
MAYTAG WASHER
Model NTW4516FW4
Near ,
Emmanuel R.
Job Details: 04/03/2023
"Cs unit is still not working , confirmed complaint. Found error codes F8e1 no/long fill, f3e1pressure hose. Ran test cycle and it completed it perfectly. Tried running regular cycle and it would just run the drain pump so i removed rear cover and found the pressure hose was kinked really bad, i had to cut a 3inch section and reattach it. Testes unit again and this time she filled agiatted spun and drain. Customer is happy i found the problem. Unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model MEDB765FC0
Near Bowie, MD 20716
Dustin F.
Job Details: 04/03/2023
"CX complaint: Not heatingInspected unit, confirmed CX complaint. Found Element reading OPEN. Checked TCO, Thermal Fuse, and operating thermostat. All ready continuity. Replaced Element with Pre ID and tested unit, unit working as intended. CX paid in full via check."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BW2
Near Norfolk, VA 23508
Carl A.
Job Details: 04/03/2023
replaced all parts tested unit works as designed
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Crofton, MD 21114
Eric W.
Job Details: 04/03/2023
called cx and they said they tryed to cancle oppointment
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Lanham, MD 20706
Dustin F.
Job Details: 04/03/2023
"Upon arrival, rand both door bells as note on door says. got no answer and tried calling CX. Phone just kept ringing and wouldnt go to voicemail. contacted office and spoke to VL, she tried calling and got the same. waited 10 min and moved on."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Bel Air, MD 21015
Neil H.
Job Details: 04/03/2023
CX COMPLAINT UNIT MOVING AROUND WHEN SPINNING REMOVED THE SHIPPING BOLTS AND LEVELING LEG ON LEFT FRONT NEEDED; ordering 2 W10888529 (feet-lvlng)s
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Hanover, PA 17331
Bernard M.
Job Details: 04/03/2023
"Replaced all parts, ran auto test, unit completed test without any further issues. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Reisterstown, MD 21136
Brian R.
Job Details: 04/03/2023
cx complaint is unit won't start and when he stops it it won't start. watched him use the unit a few times and no codes found. nothing wrong with unit as cx wasn't holding button long enough. cant talk to cx or go over anything as he knows it all and argues and over lalks you as well. did the best i could with him. unit checks. job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 04/03/2023
i was able to access unit and replace all burner heads and caps as per previous visit. tested unit and found left front burner still has trouble lighting. unit needs left front orifice holder and burner valve. please contact cx once parts are in to set up a return visit.; ordering 1 W11662212 (orifice holder) and 1 W11109973 (valve-brnr)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Clarksville, MD 21029
Robert L.
Job Details: 04/03/2023
"installed inverter and magnetron per previous, when started heard sizzling sound for few seconds went 35 secs then thru f1e5, retested and micro app manager shorted, ordering micro app manager (CBE), and fuses; ordering 1 W11325786 (micro app manager (CBE)) and 1 W11607085 (fixed tstat) and 1 W11188752 (fuse) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SDZM04
Near Springfield, VA 22150
Lloyd B.
Job Details: 04/03/2023
"Cx complained of ice in the freezer. Inspected the unit and found a clogged drain. Removed the ice and debris and cleared the line, tested and it now drains. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Gainesville, VA 20155
Richard B.
Job Details: 04/03/2023
"CX complaint , Washer squeaking. Inspected unit and found lots of oil leaking from gearcase ,Squeaking issues. Gearcas eis failing. Will need gearcase , splutch and belt. Quoting CX price to fix . collected 120 service call only , CX buying a new machine . Parts are in stock, RB; ordering 1 w11449840 (gearcase 263.77) and 1 w10721867 (splutch 39.91) and 1 w10005384 (belt 24.98) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MEDB765FW0
Near Williamsburg, VA 23188
Justin W.
Job Details: 04/03/2023
arrived to find we were dispatched incorrectly on the dryer. cx to contact home depot to have us dispatched correctly
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Whiteford, MD 21160
Neil H.
Job Details: 04/03/2023
"CX COMPLAINT UNIT HAS BURNING ODD SMELL I RAN UNIT FOR CLOSE TO A HOUR AND WHEN I PUT MY HEAD IN THE DRUM I CAN SMELL THE ODD SMELL AND IT SMELLS LIKE GEARCASE OIL BUT NONE PRESENT AT ALL LOOKED UNDER UNIT AFTER SMELLING THAT SMELL AND UNDERNTH NO SMELL ONLY INSIDE DRUM AREA 2COUNT NEEDED; ordering 1 W11454741 (Whirlpool Washer Transmission Gearcase) and 1 W10721967 (drive pulley), used 1 LOOK (2COUNT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Dayton, MD 21036
Marc M.
Job Details: 04/03/2023
"installed compressor, drier, and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged with r600a and tested unit. unit developed full frost pattern and now checks good."
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ03
Near Brandywine, MD 20613
Shane B.
Job Details: 04/03/2023
cx complaint is the unit not cooling at all. cx said he had a loud buzzing then it would click off. when i arrived unit was unplugged and empty. i restored power. compressor cycled on and makes a loud buzzing noise. unit pulls 9.3amps. compressor cycles off after a couple seconds. compressor got hot very quickly. compressor is locked up. ordering new compressor and couplers. scheduled return visit with SS tech for 4/12; ordering 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (tube) and 1 W11506635 (suction tube) and 1 2count (2 count)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Culpeper, VA 22701
Eric F.
Job Details: 04/03/2023
"Confirmed cx complaint unit not cooling in fridge compartment. Found fridge temps at 48 degrees, freezer at -2. Could not detect cold air flow into fridge, confirmed function of evap fan. Fridge thermistor failed test when initially tested then read as passing afterwards. Baffle motor running indefinitely when tested. Ordering baffle, thermistor and control.; ordering 1 WPW10479155 (baffle) and 1 W10316760 (thermistor) and 1 W11224256 (control)"
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS04
Near Edgewater, MD 21037
Dustin F.
Job Details: 04/03/2023
"CX complaint: element support brackett brokeInspected unit, confirmed CX complaint. Replaced Brackett with CX Wise Part. Tested unit, unit now working as intended. Charged CX svc and labor fee via Office.; ordering 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Orange, VA 22960
Eric F.
Job Details: 04/03/2023
"Confirmed cx complaint unit top rack stopper tab fallen off unit. Reattached tab, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Crownsville, MD 21032
Eric W.
Job Details: 04/03/2023
cx complaint of f7e1 tac not reading put unit into service and tested spin unit just humed and didn't spin changed out cap and retested unit unit is now spining and adjutating properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Washington, DC 20011
Samuel R.
Job Details: 04/03/2023
cx complaint ice maker stopped making ice.imnspected unit and couls confirm.found ice mkaer stucked in sump postion.tried test 54 and got error e2 for ice maker not harvest.temp is good and water is good.need new ice maker W11658802 special order; ordering 1 W11658802 (ice maker)
We serviced a
MAYTAG WASHER
Model MHW8000AW0
Near Pikesville, MD 21208
Shane M.
Job Details: 04/03/2023
installed part. unit working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Dallastown, PA 17313
Sal R.
Job Details: 04/03/2023
"CX complaint was that the unit would not complete a wash cycle. I found that during the auto test the unit would only half spin. I was able to remove the rotor cover and inspected the clutch and found the metal ring to be coming off the unit. I am ordering 1 clutch (W10734521), return date has been set for 4/6; ordering 1 W10734521 (clutch 48 @ tribs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Columbia, MD 21044
Robert L.
Job Details: 04/03/2023
"cx complaint not making ice, water good to dispenser, ran test 44 icemaekr rotated but came back 23 motor switch fault, found wires exposed at hinge found tan wire broken, alos lower freezer bin defective, tab to hold front came off, ordering Fc door stainless and bin........... cx aware of time frame, to inspect and no haul away......will need 2 techs to feed harness thru hinge; ordering 1 W11566705 (FC door stainless) and 1 WPW10322649 (bin-freezer) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Yorktown, VA 23692
Orbie
Job Details: 04/03/2023
cx complaint unit vibrating very badly. checked unit found no codes present. shocks tested okay. leveled unit. ran through test cycle. found unit intermittent agitation noise. replaced slider tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Rosedale, MD 21237
Alexander D.
Job Details: 04/03/2023
replaced rc door and nameplate. fluffed gasket with heatgun. tested unit. unit is now working properly. cant fit 2 doors with boxes in my van. called office and scheduled door pickup for 4/4. left both doors in driveway
We serviced a
JENNAIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Marc M.
Job Details: 04/03/2023
installed turnshaft and unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Sykesville, MD 21784
Brian R.
Job Details: 04/03/2023
cx complaint is temps in unit. said he just got unit and gave unit a few days and freezer won't freeze. took temp readings of 40 in freezer and 45 in fridge. took back wall out and eval clear. no frost. lines are cold and fan is running. unit seems to be low on charge. compressor running and unit is doing what's needed. just not cooling enough. took temp reading of 96 on compressor. unit is cooling and running but checks to be low on charge. office will need to reschedule with SS Tech to check charge and pull vac as well. office to schedule.; saved ticket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Purcellville, VA 20132
Daniel J.
Job Details: 04/03/2023
complaint fridge section at times some items freezing not currently happening informed customer not to block back wall will restrict air flow noise from damper and right side door gasket failing ordering damper and gasket; ordering 1 W10830274 (door gasket) and 1 WPW10196393 (damper)
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Washington Grove, MD 20880
Julian H.
Job Details: 04/03/2023
replaced control panel & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, DE 19947
Frederick R.
Job Details: 04/03/2023
Replaced ice guide per prior diagnosis. Tested unit and it is now working properly. Job is comnplete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Westminster, MD 21157
Brian R.
Job Details: 04/03/2023
cx complaint is unit was delivered damaged. says supoport is broken for the motor. home getting redone and unit not installed yet. replaced motor and unwraped unit to check over and inner door damaged. unit not installed yet so cant run and test. unit will need inner door replaced. unit might be installed by then. as soon as part is in office will schedule.; ordering 1 W11559689 (Inner Door)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Windsor, PA 17366
Sal R.
Job Details: 04/03/2023
"CX complaint is that the unit is making a loud noise during the spin cycle. I inspected the under side of the unit due to CX informing of possible oil leak. I found the under side to be dripping oil form the gearcase. I am ordering 1 gearcase (W11454734), 1 splutch (W10721967), and 1 belt (W11239857). Return visit will need to be 2 call counted due to the time it takes to replace a gearcase. Once the contract is approved, please have soemone form the office call to set a return date.; ordering 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 2callcount (2 call count)"
We serviced a
WHIRLPOOL COMBO
Model WET4024HW0
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 04/03/2023
"CX Concern the unit not spinning.. unit will agitate.. acuator brake not disengaging unit to go into spin cycle.. unit needs new shifter acuator and main control to complete repair.. also 2techs needed to service unit, combo unit in closet and tight space .; ordering 1 w11189137 (control) and 1 look (look) and 1 2tech (2tech)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 04/03/2023
Cx complaint frosting at top of freezer door inspected found a small gap at top right hand corner heated gasket and molded tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL FREEZER
Model WZC5216LW0
Near Silver Spring, MD 20904
Andrew H.
Job Details: 04/03/2023
Customer complaint is at the the three racks that hold storage will not stay up on the cabinet or falling down through the freezer. Inspected unit found the food that were in the racks were extremely heavy and the wire racks were bowing in due to the weight. I also found unit is significantly overloaded with food. I advise customer that she should only keep a certain amount of weight in the racks. I checked using care guide and did not find a weight requirement. I was able to fix racks by bending the wire racks out so they are closer to the cabinet and showing customer how the plastic holders lock into the wire rack. Customers requesting a new unit. I advise her that Whirlpool would like us to repair unit before doing that. I called Whirlpool tech line and documented what I saw.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Virginia Beach, VA 23451
Branden R.
Job Details: 04/03/2023
cx complaint not draning and not spinning after repair checked unit and found actuator not properly shifting basket to spin . checked over all other major components and everything checked good ordering actuator for repair .; ordering 1 W11481722 (Shift Actuator)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Havre de Grace, MD 21078
Neil H.
Job Details: 04/03/2023
CX COMPLAINT THE LIGHT UNDERNTH ON AND WANT CHANGE BETWEEN SELECTIONS NEW CONTROL NEEDED AND LAMP; ordering 1 8206232A (lamp 40 watt) and 1 W11552018 (Whirlpool Microwave Control Board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Princess Anne, MD 21853
Michael E.
Job Details: 04/03/2023
"CX complaint: slow ice making and dispense difficulties. Tested and verified complaint. I found the filter is clogged which is slowing ice production. I advised CX toi replace filter. Also, i found the auger coupling ihas lost a couple teeth. Ordering auger coupling. Cannot reschedule due to NW part; ordering 1 WP2220458 (coupling)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near North Potomac, MD 20878
Julian H.
Job Details: 04/03/2023
CX complaint about a slow leak inspected& found that even thought unit had new style heater was zipping water from bushing installed preid & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 04/03/2023
i was able to acces unit and defrost and replace the heater with harness as per previous tech. found unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 04/03/2023
CX complaint about upper rack falling inspected & found adjusters old type plastic breaking & not supporting wheels replaced with updated kit from preid working fine now
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Conway, SC 29527
Jason T.
Job Details: 04/03/2023
"Cx complaint, no power -dead- tested all circuits, wiring and voltages, 120 vac connector burned up, removed and repaired the connection, verified 120 vac at the control. Ran factory diagnostics to test, calibrate and verify unit operation...working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Pikesville, MD 21208
Shane M.
Job Details: 04/03/2023
part was not in bin. ordering paint look LOOk; ordering 1 w10791627 (blue)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Little River, SC 29566
Rolf K.
Job Details: 04/03/2023
Installed new element all check ok. Operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Potomac, MD 20854
Roberto I.
Job Details: 04/03/2023
"Cx comcplaint noisy door.Tested unit, confirmed noisy ald loose door.Pulled unit out, found right hinge spring out of place. Reinstalled spring, door tested ok."
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 04/03/2023
"Cx complaint, will not wash dishes, error codes 4-3 wash motor not running 7-1 disabled heater, advised cx sump-pump on order. Advised cx part is on factory back order, contact VIA dispatch to schedule a return visit once part is received, cx agreed.; ordering 1 W11613570 (sump-pump)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Baltimore, MD 21206
Alexander D.
Job Details: 04/03/2023
cx complaint unit making loud thumping.grinding noise. inspected unit and verified complaint. found big screw caught in front drum seal. removed screw and tested. no more noise. unit is now working properly. cx paid 120.00 service call with c/c
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS06
Near Silver Spring, MD 20903
Emmanuel R.
Job Details: 04/03/2023
"Cs freezer door not closing properly, confirmed complaint. I found the lower basket was mispositioned so it would hit the railing causing not to close. Repositioned lowe drawer and tested unit./ Unit is now working properly. Collected for svc call."
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ03
Near Baltimore, MD 21214
Alexander D.
Job Details: 04/03/2023
"cx complaint whole unit not cooling. makes loud buzzing noise then a click and buzzing noise stops for a couple min. inspected unit and verified complaint. found serial# in range of service pointer for locked compressor. found compressor tripping overload. seems compressor is completely locked up now because it doesn't buzz loudly anymore just a quiet hum before tripping overload. buzzed loudly once for a half a second one time while i was here. ordering compressor kit, uv dye drier and lokring parts. call cx to schedule return visit once we have eta on parts. 2ct SS tech only; ordering 1 W11574734 (compressor kit) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (charging tube) and 1 W11506635 (access valve) and 1 WPW10143759 (uv dye drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Manchester, MD 21102
Drew B.
Job Details: 04/03/2023
cx complaint that unit is not agitating and making ver uyloud noise found the unit to have the 13mill nut completely off and grinding the teeth of cam and belt ws able to replace and test no noise and full operatiobns checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Chevy Chase, MD 20815
Brian F.
Job Details: 04/03/2023
"Cx states upper rack falling, inspected and confirmed. Installed new upper rack adjuster kit. Cx was told by WPL repair would be covered. Spoke with MR, unit model and serial were out of s code range. Collected for repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23451
Branden R.
Job Details: 04/03/2023
cx complaint dripping from dispenser - side by side refrigerator checked unit and found compressor running vary loud added installation around compressor . found unit has high amount of psi coming from found allowing valve to leak for about 5 to 8 drops after dispesing water . also found valve not properly seated to frame allowing viberating noise while dispensing . reseated and lowerd pressure . tested and unit is no longer leaking after dispencing . unit is running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Pikesville, MD 21209
Shane M.
Job Details: 04/03/2023
cx complaint the unit isn't cooling proper is fridge. found both gaskets ripped.replaced both L/R door gaskets.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Orange, VA 22960
Eric F.
Job Details: 04/03/2023
"Confirmed cx complaint unit door gasket partially unseated from cabinet. Firmly seated gasket, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS244GS0
Near Fairfax, VA 22032
Christian C.
Job Details: 04/03/2023
Cx says they have an extended warranty for the unit. Cx called jennair to get coverage. Cx complaint buttons on console do not work. Inspected unit found F2E1 stuck key error. Did not find any area for moisture leaking to console. Power cycled unit and reseated connections. Issue persists. Ordering console. Will use control on return. Console none in stock at upper marlboro and whirlpool.; ordering 1 W11302460 (console)
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Stafford, VA 22554
Tanner B.
Job Details: 04/03/2023
"Reschedule cx due to not having refriderant recovery bag , do not want to release 134a into atmosphere nor inhale gases in confined space .. rescheduled for this thursday 4/6 w/ office .. contatcted PWH to recieve recovery bag .; saved ticket"
We serviced a
JENNAIR MICROWAVE
Model JMC2430DS01
Near Towson, MD 21204
Shane M.
Job Details: 04/03/2023
installed all parts. found when removed unit. power being shared from same junction box. contacted techline.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Chambersburg, PA 17202
Andrew S.
Job Details: 04/03/2023
"Per previous diag I was able to access and replace the agitator, wash plate and bolt. i then tested the unit and found that it is functioning as intended. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Haymarket, VA 20169
Richard B.
Job Details: 04/03/2023
"CX complaint. Cooktop broke, Inspected unit and found vent cover in backwards and no movement on rear side but lots on front side, reversed vent cover to install correctly so vent is not tight at rear where big chip in glass is , Found big chip under the vent cover at rear of cooktop and a crack running from the chip to outside corner, Quoting CX price to fix. CX calling whirlpool to try and get covered. Collected nothing If not covered will need price added for shipping oversize part, RB; saved ticket"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Norfolk, VA 23507
Carl A.
Job Details: 04/03/2023
repalced clutch tested and calibrated unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Broadlands, VA 20148
Daniel J.
Job Details: 04/03/2023
water in icebucket at times no issuses cooling in fridge or freezer ice chute fully seated not always leaking can go for days without leaking but will start again noise from ice maker when in test 57 finished harvest dropped ice test 45 fillled with water no over splash from fill tube while on site test 56 showing e2 error again ordering ice maker sp order filltube heater ice room fan and dual valve; ordering 1 W11658802 (ice maker) and 1 W11482383 (dual valve) and 1 W10846539 (fam motor) and 1 W11087201 (fill tube heater)
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW1
Near Virginia Beach, VA 23456
Branden R.
Job Details: 04/03/2023
came out to replace parts on unit disassembled and replace all parts on unit . tested unit and everything checked good and unit is now running as designed .
We serviced a
JENN-AIR RANGE
Model JGS1450ML0
Near Timonium, MD 21093
Shane M.
Job Details: 04/03/2023
cx complaint the console feel loose & front left top burner is popping at simmer. i was able to removed console & tighten screws & i was also able to adjusted valve. unit working properly.
We serviced a
MAYTAG DRYER
Model MDE5500AYW
Near Pasadena, MD 21122
Eric W.
Job Details: 04/03/2023
installed new heater and tested unit
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near Parkville, MD 21234
Shane M.
Job Details: 04/03/2023
"cx complaint the unit ice maker isn't working. found ice maker stopped in cycle. found 0v to ice maker. removed ice maker, 120v at wall harness. ordering ice maker, w harness; ordering 1 WPW10300022 (ice maker) and 1 W11580030 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Myrtle Beach, SC
Paul F.
Job Details: 04/03/2023
Customer stated the unit is missing the toe kick and retainers. FOund parts are missing NTO parts.; ordering 1 W10827631 (toe panel) and 2 WPW10503548 (clips)s
We serviced a
JENN-AIR MICROWAVE
Model JMV9196CS08
Near Fairfax, VA 22032
Christian C.
Job Details: 04/03/2023
Cx complaint MW was sparking. Called techline. Called safety.Advised to replace wave guide cover. Ordering waveguide cover. Cover 0 at upper marlboro 10+ at whilrpool.; ordering 1 W11197783 (waveguide cover)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 04/03/2023
"Cx complaint, dishes not drying at the end of the cycle, error code 7-1 heater circuit, disabled heater, tested heater at 13 ohms, checked ok, found no rinse aid being used, also water inlet temperature at 80 degrees, this is the cause of the disabled heater. Advised cx 120 degrees is required for proper wash and drying at the end of the cycle. Ran factory diagnostics to test, calibrate and verify unit operation, unit is working as designed. Advised cx on proper water inlet temp at 120 degrees, run the sink to get the water hot prior to the cycle, also to use the rinse aid, cx agreed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV1
Near Manassas, VA 20109
Richard B.
Job Details: 04/03/2023
"CX complaint. Microwave doesn't work. Inspected unit and not heating.. buzzing noise suggesting diode. Replaced diode and issue persists , Ordering capaciter , mag and transformer. Further work needed, In stock, RB; ordering 1 W10850446 (cap) and 1 W10836753 (transformer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Berryville, VA 22611
Danny R.
Job Details: 04/03/2023
cx tjhoigh unit waa set up as a lowes contract cx call back ands set up with lowes
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Chevy Chase, MD 20815
Brian F.
Job Details: 04/03/2023
"Cx states they have to reset breaker for dishwasher to work. DW was functioning with no issues when I arrived, entered diagnostic mode and ran service diagnostics cycle, no saved error codes at the start, no error codes upon completion. Unit is working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Bowie, MD 20721
Dustin F.
Job Details: 04/03/2023
"cx complaint: unit won't workInspected unit, CX admitted to jabbing a screwdriver in and broke the primary interlock. quoted CX for repair but he declined service. paid the service fee and i left a quote"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Parkville, MD 21234
Shane M.
Job Details: 04/03/2023
"cx complaint about temps being too warm in Fz. found fan not running as should. same issue as before. ordering harness, thermistor, fan & blade. techline will need to be contacted if this doesn't fix the issue.; ordering 1 W11373514 (harness) and 1 wpw10384183 (thermistor) and 1 WP2163777 (blade) and 1 WP2315539 (fan)"
We serviced a
JENNAIR COOKTOP
Model jes8900aab
Near Annapolis, MD 21401
Israel R.
Job Details: 04/01/2023
Got to the door and the customer told me that the one they sent was damaged and that they are sending a new on tuesday so we don't have a part to install today.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8989SHZ0
Near Bowie, MD 20720
Israel R.
Job Details: 04/01/2023
F2E1 stuck key and F5E1 door stuck open. Customer complaint unit was not startting and he had to resett he breaker a couple of times until it came back on. They used it again and it seems like is working. I ran a test cycle and found couple error codes for stuck key and latch. Latch was just not closing the door with in 5 second of hitting the start and the other is a stuck key on the UI in the middle the ui is buldging it could be moiture is getting in the UI and cosuing it to short. Could be a board issue or breaker issue. I could not nreplicate the issue. I quoted for new console. He said he thinks he got an extended warranty but he will call back to whilpool to check on that if we get a dispatch with warranty order console. or he owes 329.76 for part and labor.; ordering 1 W11403919 (Console) and 1 look (look)