Service History 612 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KBLS36FMX02

Near Earlysville, VA 22936

Eric F.

Job Details: 04/03/2023

"Confirmed cx complaint unit not powering on. Found control relay to compressor fan failing, UI non functional. UI panel no longer available, possible that replacing primary control would not fix UI issue. Advised cx on situation, cx is going to purchase a new unit rather than risking the money only to find that the UI can't be fixed. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Vienna, VA 22182

Jason A.

Job Details: 04/03/2023

"CX complaint DW doesn't complete cycles. Water remains in tub. Reset breaker to drain. Found FAE2 vent, F9E1 long drain, FAE1 dispenser, F8E2 fill valve.& water sitting in tub. Pressed cancel & Unit drained. Replace drain pump. Measured 30 OHMs VS 29.6 OHMs nw. Cleared errors & ran 2 complete test wash. Start PROWASH & unit is advancing, CX will use DW & report to returning tech if issue persists. Parts not in stock > JJ; ordering 1 W11414073 (vent wax) and 1 W11545290 (deflector) and 1 W11434044 (fill valve) and 1 W11412300 (dispenser)"

We serviced a

WHIRLPOOL ICE MAKER

Model Gi15pdxzs1

Near Bethany Beach, DE 19930

Michael E.

Job Details: 04/03/2023

Replaced recirc pump as per previous diagnosis. Tested unit and it is now working properly. CX paid for labor 110.00 on CC. CX ois paid in full. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Midlothian, VA 23113

John P.

Job Details: 04/03/2023

"CX complaint unit not working checked unit found error code f4e3 motor failure. Confirmed bad sump, ordering sump; ordering 1 W11164469 (Sump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Heidelberg Township, PA 17331

Drew B.

Job Details: 04/03/2023

when arrived was advises to call TL again withfindnigs today.. and did so spoke to liam TL ... verified the psi on nitogen test and watching nitrogen psi drop and chedked all accessable piping and joibts found no vvisble signs of leak. per liam with guages and notrogen internal leak gave cx update and will be reached out by wp res. team

We serviced a

MAYTAG DRYER

Model MGDB835DW4

Near Mount Joy, PA 17552

Cody H.

Job Details: 04/03/2023

"CX complains unit is not drying. Unit is heating and powering on. Found unit will ignite and after a few seconds will stop heating. Unit shows no error codes. Thermal fuse measures good, unit burner is failing and will need replaced. Office to schedule return when all parts arrive.; ordering 1 W11233069 (burner assembly)"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LPS00

Near Vienna, VA 22182

Christian C.

Job Details: 04/03/2023

Cx complaint fan stays on one speed. Inspected unit found fan speed only stays on one speed. Ordering door and acu. Door none in stock at upper marlboro and whirlpool.; ordering 1 W11643093 (door) and 1 W10604264 (mw acu)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Fort Loudon, PA 17224

Andrew S.

Job Details: 04/03/2023

Per previous diag I was able to access and repalce the control and shifter. I then ran the calibration and diag test. Unit is functionng as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Waldorf, MD 20601

Shane B.

Job Details: 04/03/2023

"cx complaint is poor cooling and no IM production. when i arrived i found evap cover iced up. removed cover, melted ice. tested heater. it is working properly. tested thermistor in a cup of ice water and got 5.2k ohms. out of spec. replaced with preIDed part and restoed power. set to recomeneded temps. unit is workign as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Oakton, VA 22124

Christian C.

Job Details: 04/03/2023

Cx complaint unit is not cooling properly. Inspected unit temps in RC section avg at 45 and FC section avg 13. Inspected FC evap no ice blocks. Frost pattern is not complete. Unit is pulling .75amps. Ordering compressor. SS repair 2 count. ; ordering 1 W11547313 (compressor) and 1 W11504416 (compressor coupler) and 1 W11504431 (compressor coupler) and 1 W11506621 (compressor coupler) and 1 W11506635 (access coupler) and 1 W11109499 (drier) and 1 W11504445 (drier coupler) and 1 W11504447 (drier coupler)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Silver Spring, MD 20905

Emmanuel R.

Job Details: 04/03/2023

"Cs unit is not washing dishes, confirmed complaint. found error f4e3 washmotor failure f7e1 no heat. Verified heater element is working but wash motor has failed. Quoted customer for washmotor but they denied repairs at this time. Collected $120 for svc call"

We serviced a

WHIRLPOOL FREEZER

Model WRS325FDAM04

Near Silver Spring, MD 20901

Brian F.

Job Details: 04/03/2023

"Cx states ice buildup in bottom of freezer, inspected and confirmed. Cleared all ice, found drain fitting was pinched most of the closed, restricting drainage. Attempted to open with a 3/8 socket, would not stay open, ordering new drain fitting.; ordering 1 WP2304888 (fitting)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Dundalk, MD 21222

Alexander D.

Job Details: 04/03/2023

"cx complaint unit never made ice after previous visit. inspected unit and verified complaint. ice maker harvests good and hear valve energize but no water coming in. cx said previous tech pulled the fill tube out and ran water thru it. seems fill cup was full of ice also and never cleared out. found service pointer W11560805 Rev. D for frozen fill tube/cup. took pics of ice in fill tube and cup. thawed out fill tube and cup with steamer. retested ice maker and its filling with water now. service pointer says to test house water pressure because it cant be too high or too low or dirty. and if supply is good to replace valve, ice maker and fill tube. pressure should be between 35-120psi. valve already replaced. ordering fill tube and water pressure tester and returning with ice maker; ordering 1 W11330646 (fill tube) and 1 WATERPRESSURETESTER (WATER PRESSURE TESTER) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Silver Spring, MD 20903

Brian F.

Job Details: 04/03/2023

"Cx states oven not heating, display not working. Confirmed complaints, tested bake element, read 23ohms. Installed new control board, ran 350* bake cycle and adjusted temp offset. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Ellicott City, MD 21043

Robert L.

Job Details: 04/03/2023

"cx complaint not washing , found f4e3, f7e1, no sump movement, door flopping and bent access panel, ordering sump assy and panel................ part listed NLA in tribles, found sub part in portal,; ordering 1 W11665769 (sump assy) and 1 W10909064 (panel)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Sterling, VA 20164

Ricky E.

Job Details: 04/03/2023

"builder stated that the micro handle was damaged, verified issue, unit needs the door handle...; ordering 1 W11110499 (hndle-door)"

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Alexandria, VA 22310

Lloyd B.

Job Details: 04/03/2023

"Cx complained the unit did not start. Inspected the unit and found no error codes. The unit would lock and thats all, not advancing. Unplugged and plugged back in and tested and itn ow completed each test in diagnostics and starts a cycle. Job complete"

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Woodbine, MD 21797

Marc M.

Job Details: 04/03/2023

cx complaint unit not spinning clothes dry at end of cycle. inspected unit and found error code f7e9 saved in system. drum turns freely by hand. attempted auto test and unit performed locking procedure and began to fill. upon reaching c08 the unit would rotate the drum 2-3 times and ultimately would stop test cycle. removed top and tested motor and found OL from pins 1-2 and 2-3. pins 1-3 began to show resistence but the ohms would jump erratically and not provide a consistent reading. can conclusively say that the stator motor is failed. replaced with pre id parts. parts covered 1yr prior

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Ashburn, VA 20147

Ricky E.

Job Details: 04/03/2023

"W11395600 ui assy, w11225084 control... customer stated that the unit wasn't filling with water. tried to run the unit but the unit wouldnt run, ran diag, and all the lights turned on then stayed on and had to be canceled... reset the power and was able to run diag. recalibrated the control in diag. unit cks ok... if the issue comes back, the unit will need the ui and control..."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Leesburg, VA 20176

Ricky E.

Job Details: 04/03/2023

"installed parts, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Mount Joy, PA 17552

Cody H.

Job Details: 04/03/2023

"Was able to access unit and replace parts per previous visit. Unit is still hard to rotate to select cycle, unit will need control for return visit. Return to be scheduled by office when parts arrive.; ordering 1 W11478524 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Harrisburg, PA 17112

Fred G.

Job Details: 04/03/2023

"i was able to access unit and when removing the rear cover I found a pool of dye. looks like it was coming from the discharge line from the condensor. i replace the compressor, and the filter/dryer, I pulled unit into a 29 in vacuum and found it held for 20 mins. i charged system with 53grams of R600A. I found units pressures were -5 low and 75 high. unit began to cool. unit now checks good."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC4

Near Elkwood, VA 22718

Ezra M.

Job Details: 04/03/2023

"cx complaint: unit is making grinding noise. verified problem. found gearcase is leaking and wash plate will not come off. ordering gearcase, slider, clutch, and wash plate.; ordering 1 W11393685 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10752283 (wash plate)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Fredericksburg, VA 22406

Robert W.

Job Details: 04/03/2023

"CX Complaint unit not running inspected unit and found error 72, For motor tested power to motor and its good replaced motor and tested unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model wtw8900bc0

Near Silver Spring, MD 20901

Brian F.

Job Details: 04/03/2023

"Cx states unit vibrating during spin cycle. Inspected unit, found basket caught on washer cabinet, freed basket. Ran auto test, completed with no errors. Found unit leaning forward, leveled cabinet, ran high speed spin. Basket stayed centered, very loud, needs new bearings, would need outer basket replaced. Cx not going forward with outer basket replacement."

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near White Marsh, MD 21162

Alexander D.

Job Details: 04/03/2023

upon arrival cx said she thinks unit was returned to best buy and resold to her because the entitlement search shows purchase date of 10/15/20 but cx said unit isn't even a year old yet. cx thought she had receipt proving unit is less than 1yr old but it only shows the fridge on it not the washer. advised cx i cant prove unit is less than 1yr old so i would have to charge for service. cx declined service. advised cx to contact best buy and see if they can get a copy of pop and if not to see if it can be dispatched with extended warranty contract. cx understands and will contact best buy; saved ticket

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 04/03/2023

Installed new spary arm / tested unit .. Unit now working .. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Upper Marlboro, MD 20774

Dustin F.

Job Details: 04/03/2023

"CX complaint: unit won't workInspected unit, confirmed CX complaint. Found connector for door switch came off. resecured and tested unit. unit now working as intended.; ordering 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near McLean, VA 22102

Leon

Job Details: 04/03/2023

cx complaint was unit didn't heat confirmed issue seen the heater element working just fine and control was giving 120v seen that the cx wasn't using any rinse aid told cx to try them to fix issue and cx Detergent Dispenser was broken on delivery cx thought it was supposed to be like that ordering new Detergent Dispenser; ordering 1 WPW10671905 (Detergent Dispenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Fort Washington, MD 20744

Shane B.

Job Details: 04/03/2023

"cx complaint is crushed ice when uit is set to cubed ice. i tested unit and found some small chip in the cup but mostly cubed ice. i removed the bin and found cubes are bridged together, 3-4 cubes to each bunch. IM is over fillign slightly. i adjusted fill height so cubes will be seperate and not break while being dispensed. i tested the dispenser with bin removed. solenoid is working properly and arm on the bin works properly. i advised cx some small chips is normal and once old cubes are used up new cubes will come through better. unit is working as desigend."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Brandywine, MD 20613

Shane B.

Job Details: 04/03/2023

"cx complaint is the unit loosing power during the cycle then turning back on. cx said it displayed power loss randomly. checked for codes and found F6E4 comm error. cleared code. found no loose connections on UI or ACU or in junktion box. ran bake cycle in both sections. unit reached set temp in both ovens without issue. called techline to document, they advised monitoring the unit beings its currently working. gave cx SR# and advised him to use unit like normal and call back if issue returns."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Bel Air, MD 21014

Neil H.

Job Details: 04/03/2023

CX COMPLAINT UNIT FILLS AND THE MOTOR CLICKING NEW SUMP WASH MOTOR NEEDED; ordering 1 W11025157 (pump motor)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bel Air, MD 21014

Neil H.

Job Details: 04/03/2023

CX COMPLAINT WASHER NOT STARTING FOUND THE COVER CAME OFF AND THE COVER WAS CAUGHT IN MOTOR AND BELT REMOVED UNIT WORKING BUT NEW MOTOR BELT AND SHEILD NEEDED; ordering 1 W11283592 (Whirlpool Washer Drive Motor) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11239857 (belt) and 1 W11409708 (Whirlpool Washer Shield Cover)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 04/03/2023

CX concern ther unit iced up. found the defrost heater brown wire diconnected and water dispenser dripping .. reconnected the harness for now and cleared ice.. also contatced wpl due to kink in suction/ return line .. wpl stateds to correct the heater for defrost heater first . heater is fbo; ordering 1 W11650659 (heater) and 1 8201815 (check valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near McLean, VA 22102

Leon

Job Details: 04/03/2023

cx complaint was unit would leak from fc confirmed complaint seen ice on the fc floor seen the drain holes clogged up melted the ice unit was draining good after

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Harrisburg, PA 17112

Fred G.

Job Details: 04/03/2023

i was able to access unit and replace the inlet valve and latch as per previous visit. tested unit and found unit now checks good.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Clinton, MD 20735

Dustin F.

Job Details: 04/03/2023

"CX complaint: washer not workingInspected unit, confirmed CX complaint. Got 124v at the wall. 124v to control, but 4.97dcv from pin 1 to 3 for console and random readings for 2 to 3 and 2 to 1. Unit needs new control and console. quoted CX for repair but she respectfully declined and paid svc fee via CC.4.97dcv to console"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near Stafford, VA 22556

Robert W.

Job Details: 04/03/2023

"CX Complaint is unit went out wasn't working. Inspected unit and found the unit unplugged checked fuses and everything and its all good plugged unit and unit powered back up found the Control has failed and took out bulb, Ordering bulb and control; ordering 1 W11467778 (Control) and 1 8206232A (Bulb)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS05

Near Arlington, VA 22204

David J.

Job Details: 04/03/2023

Authorization for service call 120.00. Cx complaint unit has burning smell. Inspected unit and verified complaint. Found harness on interlock is smoking after unit is used for 2 minutes. Called whirlpool safety SR number above. They Authorized for service call and parts. Cx is responsible for labor charge. Collected 150.00 from Cx for labor. Ordering interlock harness for return visit. Part is not in stock but will return when part arrives. ; ordering 1 W11449277 (Interlock harness)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS0

Near Chantilly, VA 20152

Richard B.

Job Details: 04/03/2023

"CX complaint, Glass broken. Prior diagnosis found unit needs outer door glass and badge. Installed and tested unit. Opening and closing as designed. Job completed, RB"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Fredericksburg, VA 22406

Robert W.

Job Details: 04/03/2023

Cx Complaint is the lower oven door is locked and the UI not responding. Inspected unit and found lower oven locked and UI not responding at all cycled power and was able to get unit into diag and found error code for UI and was able to get lower oven door unlocked seems the lock is failing. Ordering Console and door lock lower oven; ordering 1 W11600355 (Console) and 1 W11598123 (Lower door lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Vienna, VA 22181

Christian C.

Job Details: 04/03/2023

Installed IM cover. Asked cx about the FC door and they said they have not recieved it. Will ressched when cx recieves door.; saved ticket

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS0

Near Bel Air, MD 21014

Neil H.

Job Details: 04/03/2023

I REMOVED ice maker AND MESSED WITH THE HARNESS PUT IT BACK IN THERE AND IT'S CYCLING AGAIN BUT THE HARNESS IS HAVING A ISSUE CALLED MR WE WENT OVER TRYING TO FIND HARNESS SHOWS NLA BUT WE USED ANOTHER PART NUMBER THAT MATCHES THE LOOK; ordering 1 W11029433 (harns-wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS0

Near Ellicott City, MD 21042

Robert L.

Job Details: 04/03/2023

"cx complaint water leaking from back side of ice maker clumping ice, found water trickling out dispenser, removed filter and pressure returned, , pressure was so low water ran back down fill tube and was missing ice maker tray, test 45 filling properly now, cx to use without filters, tested all ops ok, collected $120"

We serviced a

JENN-AIR RANGE

Model JGRP548WP01

Near Washington, DC 20016

Samuel R.

Job Details: 04/03/2023

replaced control that was shipped to cx per whirlpool.tested unit and unit is now working.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Germantown, MD 20876

Julian H.

Job Details: 04/03/2023

CX complaint about unit not drying well lot of moisture build up on interior put unit on diagnostics no errors found that rinse aid was empty let auto test run no errors CX not using rinse aid

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Arnold, MD 21012

Eric W.

Job Details: 04/03/2023

cx complaint of pieces of metal screen in unit spray arms inspected unit found the metalis from the internal screen for wash motor unit will need new wash motor gave cx pricing and is not fixing at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW05

Near Severna Park, MD 21146

Eric W.

Job Details: 04/03/2023

cx complaint of unit not cooling enough inspected unit found frost pattern was not good wet my finger and it will not stick to evap unit needs ss work; ordering 1 W11209866 (compressor) and 1 w10913906 (coulper)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Odenton, MD 21113

Eric W.

Job Details: 04/03/2023

cx complaint of unit dripping water on left side inspected unit found the door hitting the tub on right side adjusted the left leg up until unit closes properly and tested no leaks

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHV0

Near Clinton, MD 20735

Dustin F.

Job Details: 04/03/2023

"Upon arrival, got no answer at door. Contacted CX via PHone and CX stated he had something come up and needed to cancel. no work done. no charges needed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Myrtle Beach, SC 29577

Jason T.

Job Details: 04/03/2023

"Cx complaint, display shows Sd, error code : F0-E2 oversuds, cx advised he was using 2 tide pods, this will cause an oversudsing issue to occur. Advised cx to run the clean cycle prior to using the unit, cx agreed, ran factory diagnostics to test, calibrate and verify unit operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ashburn, VA 20147

Daniel J.

Job Details: 04/03/2023

unit not making ice held down test button moved about a quarter of a turn than back to home tried few times same result retplaced and called tech line after resetting power ice maker cycled and added water to mold

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near ,

Thomas B.

Job Details: 04/03/2023

Cx complaint tub cracked removed and replaced the tub assy tested and inspected for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Washington, DC 20007

Samuel R.

Job Details: 04/03/2023

installed part and tested unit.now working proper;y

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX505ESS2

Near Washington, DC 20009

Samuel R.

Job Details: 04/03/2023

cx complaint unit is not making ice.inspected unit and found unit to be barely getting water.bypassed fikter and still no water.found valve to had failed and unit is getting water.replaced valve and also found hose to have a small leak.unit will need a new hose.WPW10678300 3 tribles; ordering 1 WPW10678300 (hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Burtonsville, MD 20866

Emmanuel R.

Job Details: 04/03/2023

"Cs water spout for icemake is seeping and freezing, confirmed complaint. I found water valve is seeping and collecting on ice maker fill tube inturn freezing.Quoted customer for both water valve but denied repairs at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Randallstown, MD 21133

Shane M.

Job Details: 04/03/2023

"sorry, please order door gaskets.; ordering 2 W10830162 (gaskets)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near ,

Richard B.

Job Details: 04/03/2023

"CX complaint. Countertop seperating from dishwasher use. Prior diagnosis found unit needs vapor barrier kit installed. Installed vapor barrier kit after cleaning underside of countertops with alicohol wipes. Advised CX to read use and care guide. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Sterling, VA 20166

Justin S.

Job Details: 04/03/2023

the unit is leaking from the valve. replaced the valve with vs and retested. the unit is now filling draining and spinning good. the unit is now ready; ordering 1 W11513255 (valve)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Brambleton, VA 20148

Richard B.

Job Details: 04/03/2023

"CX complaint. Washer making noise. Inspected unit and found when manually spinning tub the unit is making a roaring sound . spun unit up and confermed, Lots of oil leaking from gearcase . Will need motor , rotor , splutch slider , clutch and gearcase, CX paying 120 service call and will let us know if they want to continue. Parts in stock , Further work needed. RB; ordering 1 W11393685 (gearcase 263.771) and 1 W11195971 (stator 162.74) and 1 W10734521 (slider 19.94) and 1 W10754448 (clutch 91.99) and 1 W11260238 (rotor 91.11t)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Baltimore, MD 21223

Shane M.

Job Details: 04/03/2023

"cx complaint the strike being broke. could confirmed. replaced from vanstock. tested the unit. found flooring issue. legs maxed out but isn't leveling properly. this gonna cause spinning issues. advised cx of issue and show her.; ordering 1 W11457841 (strike VS), used 1 W11457841 (strike VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Arlington, VA 22204

David J.

Job Details: 04/03/2023

"Cx complaint f7e1 error arrived today and verified complaint. Ran diagnostic cycle and cleared error code. Ran diagnostic cycle and unit filled and drained went to agitate and just hummed. Unit needs capacitor. Disconnected power and went under unit, removed and replaced capacitor. Re installed shield and plugged power back in. Ran test cycle and unit completed cycle with no errors. Re calibrated unit and now is working as intended. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Chesapeake, VA 23323

Zachery R.

Job Details: 04/03/2023

"cx complaint no ice. checked unit, come to find defective ice maker not activating heater, ordering ice maker to complete repair.; schdld next appmnt for 4/10 MON !"

We serviced a

WHIRLPOOL DRYER

Model WED8410SW1

Near Odenton, MD 21113

Eric W.

Job Details: 04/03/2023

inspected unit found element os ol installed new element and tested unit unit now heating

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Washington, DC 20009

David J.

Job Details: 04/03/2023

"Cx complaint only getting hot water. Inspected unit and verified complaint. Found water lines to be swapped on back. Switched lines and still only having cold side work. Ordering inlet valve and control for return visit. Cx was happy with just having cold for right now until we return. Parts have been ordered for return visit ; ordering 1 W10906602 (Water inlet valve) and 1 W11189137 (Control), O-SMS ticket"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Berryville, VA 22611

Danny R.

Job Details: 04/03/2023

"cx states unit is making noise found the pully had wearing on it and belt marks it was locking up making noise replaced pully with van stock uniot checksok; ordering 1 WP691366 (pulley-idr look look dr vs), used 1 wp691366 (pully look look dr st) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Springfield, VA 22150

Lloyd B.

Job Details: 04/03/2023

Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap. Removed ice and put unit into diagnostics and turned on the heater but it did not turn on. Checked the connection and tried again and it came on. Fixed the harness and reassembled the unit and put back to factory settings. Also checked the control board version per the bulletin and it is correct. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Upper Marlboro, MD 20772

Dustin F.

Job Details: 04/03/2023

"CX complaint: Unit not drying dishesInspected unit, found heating element unplugged on 1 side. Resecured heating element connection and tested unit, unit now working as intended.; ordering 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Maurertown, VA 22644

Danny R.

Job Details: 04/03/2023

unit haxs a broken styrike replaced now it works fine checksok

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Derwood, MD 20855

Julian H.

Job Details: 04/03/2023

CX complaint about unit not goign to final spin wehn on a regular cycle put unit on test mode no errors found let auto test ran fine confirmed proper power 120vac properly grounded & polarized need control; ordering 1 W11513246 (ctrl elec)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104KPS1

Near Winchester, VA 22601

Danny R.

Job Details: 04/03/2023

unit had loose harness on ui and was nonresponsive reseated the harness and now checks ok runs fine

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Bel Air, MD 21014

Neil H.

Job Details: 04/03/2023

CX COMPLAINT DRYER NOT DRYING ON THE FIRST RUN FOUND INSTALLERS PUSHED DRYER BACK AND CX HAD NO CLUE AND WAS RESTRICTING THE VENT CX MENTIONED THAT CHECK VENT KEPT COMING UP

We serviced a

WHIRLPOOL WASHER

Model WED5100HW3

Near Ruckersville, VA 22968

Eric F.

Job Details: 04/03/2023

"Confirmed cx complaint unit making loud noise. Found obstruction in blower wheel housing. Removed nail, tested unit, unit working as designed."

We serviced a

JENN-AIR MICROWAVE

Model JMW2427IL03

Near Vienna, VA 22182

Jason A.

Job Details: 04/03/2023

CX complaint MW+O F2E1 error code & unit won't operate. Turn off breaker but error persists. Replaced console & configure JMW2427 & set date & time. Test MW & OVEN heats. No errors returned > JJ

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Brightwood, VA 22715

Eric F.

Job Details: 04/03/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Sparks Glencoe, MD 21152

Brian R.

Job Details: 04/03/2023

replaced element with last 1 i had as job was added and no part sent. good thing i had one. cant test or run unit as water if off for plummiong issue. job complete.

We serviced a

MAYTAG DRYER

Model MGD6230HW1

Near Lovettsville, VA 20180

Ricky E.

Job Details: 04/03/2023

"customer stated that the unit wasn't drying on sensor cycles.. ran unit with wet clothing and the unit counted down to 12 minutes very quick and then stayed on 10, but was drying.. thecustomer said that the unit will do that and stop heating... unit will need the ui...; ordering 1 w11413566 (ui assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Timonium, MD 21093

Brian R.

Job Details: 04/03/2023

cx has a few issues with unit. with doors closing as well as ice maker making to much and gasket tearing and temps seem to cold in both sections.took temp readings of 0 in freezer and 38 in fridge. UI has issues responding each time with settings. tested and checked and went over and will order parts needed. as soon as all parts are in office will schedule.; ordering 1 W11556910 (UI Black) and 1 W11548534 (Control) and 1 W10830055 (Gasket Grey) and 1 W11548540 (ice maker) and 1 W11548538 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC

Near Winchester, VA 22603

Danny R.

Job Details: 04/03/2023

foiund harness off drain pump reseated checks ok

We serviced a

KITCHENAID REFRIGERATOR

Model KBLC36MHS01

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 04/03/2023

Inspected the unit. Found that the cx is saying that the Refrigerator section isn't cooling but the Freezer Section is cooling. Checked the Refrigerator Damper Control. Damper is Open. I then checked the Freezer Evaporator. Evaporator is Iced over. Checked the Heater Element. Heater Element is reading 29.3 Ohms. I then turned the Defrost Heater On. Heater Element is Heating. Defrost Timer turned off by it's Self. Bi - Metal has a Hole and is Burned. Unit will need the Bi - Metal. Cx paid in full by Card. ; ordering 1 WP2321805 (Whirlpool Defrost Bi-metal)

We serviced a

KITCHENAID RANGE

Model KSIB900ESS3

Near Stafford, VA 22554

Robert W.

Job Details: 04/03/2023

"Replaced sockets and unit is doing same thing, Called techline explained issue techline said to replace main harness; ordering 1 W11454514 (Main harness)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Ocean View, DE 19967

Michael E.

Job Details: 04/03/2023

CX complaint: FC LED out. Tested and verified complaint. FC LED not lighting. Replaced FC LED as per special project : S191AQ. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Alexandria, VA 22310

Leon

Job Details: 04/03/2023

"cx complaint was unit DW made a loud sound in the beganning, mid and end of cycle confirmed complaint replaced the sump pump tested unit didn't hear any sound no leaks"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Reston, VA 20194

Jason A.

Job Details: 04/03/2023

CX complaint FRIDGE FC door not closing. Replaced FC door & swap hardware. Test door for proper operation. Adjust for proper alignment & check seals are good > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Winchester, VA 22603

Danny R.

Job Details: 04/03/2023

tank camr damaged bowed out and bemnt from fed drops stated by cx; ordering 1 w11409866 (tank)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Fairfax, VA 22030

Christian C.

Job Details: 04/03/2023

Installed heating element per SP. Tested unit no errors and no leaks. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Yorktown, VA 23692

Lucas R.

Job Details: 04/03/2023

"cx complaint unit leaking, checked unit found leak from sump and motor, sump and motor showing NLA in tribles, expart in parts portal, advised they would be contacted to schedule or resolve.; ordering 1 W11665769 (sump and motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Stone Ridge, VA 20105

Richard B.

Job Details: 04/03/2023

"CX complaint. No ice . Inspected unit and found e2 error code in test 56. ordering ice maker .. Not in stock, Further work needed. RB; ordering 1 W11658802 (ice maker)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Gloucester Point, VA 23072

Lucas R.

Job Details: 04/03/2023

"cx complaint oven not heating proprly, checked unit found loose connection at p3 on control, reseated, heated to 350, advised cx that emp fluctuations are normal and to use convection for more even baking, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Kensington, MD 20895

Roberto I.

Job Details: 04/03/2023

"Cx complaint dw stop mid cycle and light blinks, or doesn't even start and the light blinks.Ran diag, find no errors. Based on the cx description of the issseu, it seems to be a problem with the door latch. Tested door tlatch and it seemed to bi working ok. Ordrring control board (CBE) W11120155 and door latch WPW10653840. Collected in full ($270.54). Return visit 4/10/23; ordering 1 WPW10653840 (door latch) and 1 W11120155 (control board (CBE))"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Hartfield, VA 23071

Lucas R.

Job Details: 04/03/2023

"replaced compressor, drier and evap, vacuumed, charged, tested, unit working as designed."

We serviced a

JENN-AIR OVEN

Model JJW2827LM00

Near Potomac, MD 20854

Roberto I.

Job Details: 04/03/2023

"CX complaint clicking noise from both convection fans when the door is opened.Ran test mode, no errors. Ran upper and then lower convection fan, the worked ok and with thw normal sound. Ran a 350F bake cycle on both ovens. Opened both door after preheat, the fans made a normal sound and then they stopped. I was unable to replicate any noise issue."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Hudgins, VA 23076

Lucas R.

Job Details: 04/03/2023

"cx complaint no operatipon, checked unit, drain pump running constantly, reset control and tested, loud squeel from belt and worn gears on ca, replaced belt and cam, calibrated, tested, unit working as designed.; ordering 1 W11239857 (belt lr/vs) and 1 W10721967 (drive pulley lr/vs), used 1 W11239857 (belt lr/vs), and 1 W10721967 (cam lr/vs) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDBM00

Near Odenton, MD 21113

Eric W.

Job Details: 04/03/2023

cx complnat of no ice and water on floor inspected unit found freezer door not closing causing air to get out and melt on floor removed dor and cleared al snow and ice now door closing properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Seaford, VA 23696

Lucas R.

Job Details: 04/03/2023

"replaced compressor 3 way valve, drier and tubing, vacuumed, charged, verrified low pressure at 0, unit working as designed."

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Bowie, MD 20715

Eric W.

Job Details: 04/03/2023

cx complaint of oven not working cool top is good found f6e1 over temp tested temp prob at control 1.076 omes it is good installed new control and tested unit unit is now heating

We serviced a

WHIRLPOOL COOKTOP

Model WFE550S0HW0

Near Williamsburg, VA 23185

Justin W.

Job Details: 04/03/2023

replaced harness and tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf560sehz00

Near Silver Spring, MD 20902

Brian F.

Job Details: 04/03/2023

"Cx states water not dispensing w/ filter installed, bottom of right RC door hitting FC door. Water dispenser was working w/o filter, cx did not have any filters to test. Found bottom of right RC door damaged, created quote to replace door, cx needs time to decide if they want unit repaired."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Stafford, VA 22554

Tanner B.

Job Details: 04/03/2023

"CX Concern the unit now banging around and going off balance .. found the basket with some play on shaft, checked clutch pulley , belt and suspension .. all seems good, hub is allowing the unit to go off balance. the unit is sturdy on floor. ordering the suspension just in case. install the clutch ,belt and the hub and test unit. may not need the suspension . return w/ original pre id parts; ordering 1 W10721967 (clutch) and 1 W11611297 (belt) and 1 W11130362 (suspension) and 1 W10528947 (hub)"

We serviced a

KITCHENAID RANGE

Model KCGS356ESS

Near Woodstock, MD 21163

Robert L.

Job Details: 04/03/2023

"cx complaint flames to low on high, cx had already been informed by kitchenaid that it was normal due to LP conversion. confirmed proper gas pressure at orfices and proper BTU being emitted , per prior tech line calls, unit working as designed, cx or builder will need to purchase different unit what is either LP ready with flames that satificty customer"

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