Installed new lid lock. All check ok. Operating as designed.

"Replaced both valves, tested, unit completed test without further issues. unit checks good"

i was able to help Db in repair the unit. unit now checks good.

"Assisted SR, unit checks good"

"-7 & 40 customer satted that the unit wasn't making ice. verified issue and fnd ice maker stuck in midcycle. tried to cycle the icmekaer in diag, but it wouldnt move... need parts..; ordering 1 w11557002 (ice maker)"

cx complaint of unit not cooling truned unit on and no frost pattern unit wil need new compressor dryer inverter; ordering 1 W11557671 (compressor) and 1 W11546982 (inverter) and 1 W11109499 (dryer) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11546692 (evap) and 1 look (loook)

cx complaint unit not opening left side rc door. found door hinge on top left collapsed inward and prevented the mullion from having clearance against the right side rc door. corrected hinges and adjusted doors and unit now checks good.

cx complaint of unit making noise when dispencing water inspected unit found filter head is bad put new filter head in and tested unit no more noise

replaced ice bucket tested unit works as designed

cx complaint grinding noise - top load washer checked unit and foud bad drive clutch on unit grinding from being unseated ordering drive clutch and actuator for repair .; ordering 1 W11481722 (Shift Actuator) and 1 W10721967 (drive clutch)

Replaced level legs as per previous diagnosis. Also found water inlet connections dripping so i tightened those connections. Tested unit and it is now working properly. Job is complete

"cx complaint loud noise and rust , checked unit and found drum rusting around edge and when running causing unit to scrap and make loud noise . ordering new drum for repair .; ordering 1 W10899578 (drum)"

cx complaint was dw didn't cycle confirmed issue replaced the console and control tested unit and each setting worked great

"Cx complains that the oven not heating at all, its just click, the lower drawer is full of cooking pans. I explain to the client that he has to move some cooking pans from the lower drawer ... oven tested and works fine"

"Replaced control,tested unit. Unit is now working properly."

came out to replace parts rpelace all parts and tested unit is now running as designed .

"CX complaint water leak from ice maker.Found clumped ice and frozen stuck icebin. Defrosted and removed icebin and ice maker. Ran test 96 and 97, the water came out with very high water pressure, and seems like the water stream can spray or splash outside the ice maker. Ordering water pressure regulator W10786952 and water line 8212547RP. Return visit 4/11/23; ordering 1 W10786952 (water pressure regulator) and 1 8212547RP (water line)"

mixed up on schedule. bring sump back.; saved ticket

Cx complaint is that the unit is getting hotter than it should. Upon arrival I tested the temps at the low setting and the high setting. I found that the low setting averaged to 136 degrees and the high setting was at 142 degrees. I found that the cx does small to med loads. I informed the cx that smaller loads are going to get done quicker and feel hotter. Unit is functioning as intended. Job complete

cx complaint the unit isn't spinning. found a snapped belt. gave cx a quote for the repairs $330.26 cx paid in full by card. ordering belt.; ordering 1 W11025122 (belt)

cosco unit 2 year warenty said unit isn't heating . checked unit and found door switch was loose and not making conect this wouldnt let unit run interminto rescrewed switch in checksed unit now runs fine snd cx will get unit vent cleaned unit checks ok

Cx complaint unit is not making ice. Inspected unit ran through manual diag. Compressor does not start up. Quoted cx and they will not be going through with repair. Cx paid for service call.

dishwasher error at end of cycle removed kick panel found stain on isulationo near heater connections removed lower basket found metal covering gasket no longer sealing and model and sn are on the service pointer for heater replacement w11540964; ordering 1 W11537778 (heater)

"came out to resolve the issue. disassemgled the unit and replaced the parts. pressure test, vac the system. added r600 to the system. unit is running as designed. -2 on low side and 1.2 amp draw."

"CX complaint. Dishwasher doesn't work. Prior diagnosis found unit needs sumpmassmbly . Installed sump assembly and tested unit, Working as designed. RB"

"Cx complained of a noise. Inspected the unit and found that while running, there was a constant buzzing. Removed rear panel and found the panel was rubbing on the blower wheel. Bent the panel back into position and reinstalled and tested and there is no longer any noise. Job complete"

"I can't open the freezer door, so the customer has to leave the unit off for about 48 hours to defrost the fridge and then make another appointment."

the unit is in a new home build. the unit is sparking but not igniting the burners. the burners do not ignite with a lighter and do not hear the gas flowing. the unit has gas supplied to the unit. found the regulator is installed backwards. left notes the unit needs to be reinstalled the correct way

replaced the ignitor and tested. the unit is now igniting the gas in bake. the unit is now good

"Cx complains that the drum drum will not spin, i ran test mode.. no error codes found, drum not wotking at all, all connections on mian baord and motor cks ok, unit needs a new control board .. also 2 techs job LOOK LOOK, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE REPAIR; ordering 1 2techsjob (2 techs job LOOK LOOK)"

cx comp unit will not cycle insp unit conf cx comp found wires shorted to dp unit will need harness ordering harness W11643701; ordering 1 W11643701 (harness)

"cx complaint of unit leaking water from fc,checked unit to find that the drian pan line was frozen over clear drain line, also found led mods to be out in both compartments replaced led modules from truck stock,found that evap fan motor starting to fail and right fresh food door not making contact with cabinet allowing warm air to migrate in ordering parts needed for repairs; ordering 2 W11462342 (Refrigerator LED Light Module CA / VS)s and 1 W10633627 (Refrigerator Evaporator Fan Motor) and 1 LW10577009 (Door, Left (stainless)), used 2 W11462342 (Refrigerator LED Light Module CA / VS) from stock"

cx complaint unit leaking on floor and damaging carpet tiles. inspected unit and found that the ice forming on the bottom of the fc is thawing and leaking out bottom of fc door. found this is caused by failed drain tube clogging and backing up with ice. replaced drain tube and addressed unit per Technical Service Pointer #: W11397260A. collected for 100% service call and labor. parts covered. unit now checks good.

install control and vent assembly. ran service test error free.

cx complaint unit made a pop sound a smoke came out from control area. I found the unit was unplugged. I plugged unit in and found unit powered up. I placed a cup of water in unit and ran unit for 1 min and found water was hot. i removed control and found no signs of thermal event or smells of any kind. ran units lights and fans and found them all to work. heated water again for 3 mins and found unit heated water with out issue. called saftey to unit checks good.

installed part and tested unit for cx. unit is working properly. cx then told me the light under unit is out. cx replaced bulb themselves. unit will need board. ordering board. cx paid in full. schedule when available.; ordering 1 W11552021 (control board)

"cx complaint is the unit shutting off randomly. cx said lights, fans and water dispenser do not work. cx said the door open light is the only thing that stays on when unit shuts off. when i arrived everything was working. temp prob shows 37/1. called techline. they said to replace pantry UI. i informed them that part was replaced on 2/8. they said its the problem, change it anyway. replaced harness with preIDed part and restored power.unit is running as designed. cx paid service call and labor."

CX complaint was that the unit was leaking water from under the unit. I was able to remove the kick plate and fou nd a bowl CX placed under the sump full of water. I was able to remove the bowl and dryed the area. I then started a wash cycle and foun d water to be dripping from the diverter motor . UNit will need 1 sump & motor assembly (W11178672). I quoted CX for the cost of repair in the amount of $508.57. I collected $120.00 for service charges via credit card. CX will call into the office at a later date if repair is wanted.

"Per the previouse tech, i was able to access and replace all parts. Unit test good."

CX complaint was that the upper oven door venting broke. I found that bthe venting plastic broke . I was able to access and replace the outer door. Unit test good. I collected payment in the aount of $537.73 via credit card.

"CX Complaint: Unit keeps throwing F2E3 code when preheatingInspected Unit, confirmed CX complaint. checked temp sensor at the control and by its self. read 1090 ohms at 70 degrees. Suggested temp sensor since sadly control is NLA. CX paid svc fee."

replaced idler and blower wheel and motor tested unit working as desighned

"CX complaint: Left front coil doesn't light all the way.Inspected unit, confirmed CX complaint. COnfirmed Voltage and went to replace element, found the pre id element broken at the glass bit in the middle. reordering new element and sending switch back just in case. CX calling in to reschedule.; ordering 1 W11517959 (FL Dual element (reorder)) and 1 look (look)"

"cx complaint RC food is freezing. i found 33 degrees RC, 6 degrees FC. i pulled unit out and found .5amps from the compressor. removed evap cover and found ball of frost on the cap tube and no frost pattern on evap. unit has a leak. unit needs compressor, evap, filter dryer. called office was able to schedule cx for 4/6/23; ordering 1 WPW10507886 (compressor) and 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 3 w11506635 (process stub)s"

F6E4 Float switch open. Customer complaint unit is not washing. I tested the unit and found the unit is not filling and has a f6E4 error code/ Found the water level sensor was not sitting on the switch and the arm came off. I reseated and secured everything and tested. Unit is back to normal operations.

CX complaint about unit not cooling inspected temps on arrival RC56 FC 24* on top shelf noticed an overfrost put unit on test mode froced defrost heater not energized removed frost & found brown wire to heater loose from connection redid connection & defrost all frost formation MUST WAIT 24 HRS TO COOL DOWN 72 TO SEE ICE

"unit is showing a fault for a clogged vent. the units vent is clear.. the unit also generates noise. one sound is from the idler, and the other is shafts and rollers. the rollers are making a brushing sound and the ider squeels at times... need parts...; ordering 1 WP8577274 (thermistor) and 2 WPW10314173 (support)s and 2 WPW10359272 (shaft)s and 2 WPW10359271 (roller shaft)s"

CX complaint about unit giving a burning smell inspected unit no errors found tested on factory calibration cycle & fast spin had a faint smell from motor need parts; ordering 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)

"cx complaint not making ice , found water trickling out dispenser, removed filter pressure returned, found fill tube frozen over, due to filter slowing water fill tube froze, thawed tube and cycled ice maker and called for water, tested all ops ok...costco 2 year"

"Cx states freezer was not working at all for the past couple of weeks, temps in freezer rose to room temperature, fridge worked properly. Cx says that he changed setting on pantry UI and freezer function was restored. Evidence of pantry UI moisture exposure. Based on cx description it sounds like the unit was having issues related to board exposure to water. Unplugged pantry UI, reset unit. Instructed cx to call back if any further issues arise. Charged 120 diagnostic."

Cx complaint ice in the RC section. Inspected unit found evap frozen over. Defrosted evap. Inspected connection to thermistor. Found connection to liner has a thermal event. Called techline. Unit non-repairable. Cx paid for service call.

Cx complained the unit did not cool. Inspected the unit and found ice on the evap due to non defrosting. Tested the bi metal while burried in ice from the red to blk wire and it tested open. Melted the ice and installed new bi metal and set unit to factory settings. Job complete

added oil based to hinges. unit working properly.

Replaced control and lid lock from previous diagnosis. Calibrated unit and ran diagnostic cycle. Unit is now working as designed. Job is complete.

CX complaint is grinding noise in agitate. Inspected/tested and heard noise. Pulled wash plate and found hair clip and change underneath. Removed debris and replaced wash plate. Calibrated and retested unit and it is now working properly. Job is complete

CX complaint is banging noise in air fry. Inspected/tested and could not verify noise. I had unit taken apart and found no defects with parts ordered. I did find that the conv fan does not work at all in air fry.. It does work in convect bake. This could be causing fan baffle to expand without circulating heat from conv element. Ordering control and conv fan. Cannot reschedule at this time; ordering 1 W10167915 (fan-convct) and 1 W11548757 (control)

"Customer complaint is that the unit runs, but does not wash. Unit tested and found error code F4E3. Wash motor is trying to run, but is failing. Unit needs a new sump assembly. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer.; ordering 1 W11025157 (pump motor(KM VS)), used 1 W11025157 (pump motor) from stock"

Installed RC evap cover. Set temps to recommended.

Customer complaint is that the interior oven is not level. This is causing cooking issues inside the oven. Customer is experience when cooking that food has slid to the back of the dish and towards the back of the unit. So items that are being cooked or lopsided in the dish leaning towards the back. Customer has tried leveling the unit several times and has had a Jenn-Air installer to level the unit. I inspected unit found that cooktop is level from front to back and to side to side I documented pictures inside the ticket. I then checked the oven racks. Customer had one rack on the center rack positioning and inside the oven. With the rack pushed back into the oven and the level on the top of the rack the level is a complete bubble out of level leaning towards the back. With the rack pulled out it's about a quarter to half a bubble out of level. I tried this on the second third and fourth rack positions and had no change in leveling inside the oven. Customer also had a brand new rack that appears to not have been used that was sitting to the side I did the same tests with the brand new rack and had similar results. When rack was inside the oven it was leaning back a full bubble out of level. And on the new rack when pulled out the rack was about a quarter to half bubble out of level. I called tech line and explained the issues that the unit was having. I tried to get tech line to send me a link so I could show pictures to attach to the file that I've taken. Tech line tried several times to send me a link and I was unable to receive it. But tech line advised me that I can split the difference with leveling the oven by lowering the front feet or raising the rear feet to help adjust the leveling of the oven. And tech line then provide me a documentation number. I left documentation number with the customer. Customer states that he has already tried to split the difference by leveling it by raising the feet in the rear or dropping the feet on the front. But when this is done then it makes the cooktop not level at all. Customer will reach out to jennair customer service for further discussion.

"cx complaint not washing dishes, found no errors, unit filling and draining properly, ran diag and started 3 cycles, top andmiddle spray arms never moved, only lower motor is running but is weak, filter and spray arms clear, gasket warped in corneers, ordering gasket, will use sump on return; ordering 1 W11483553 (gasket)"

Replace suspension calibrated leveled unit working properly and no longer leaking

arrived to unit unplugged in the garage of home.. when plugged in and called TL for ss advice being questionable being in garage. i found the to have occur a full frost pattern and then when chcking temp with coupler in water temps went to5 degrees before i had left.. called tl spoke to nate...unit today with 70 degree temps int the outside temp is working as designed and appears to be functional but wiill advise cx to run indoors more consistant temp swings for consistant temp cooling.

Cx complaint is that the unit has a peice that fell in the bottom and they are smelling gas. Upon arrival I found thatthe peice that was in the lower oven was an orifice. I removed the covers and found that the orifices are in the burner tubes. I verified that they are all secure. The orifice was left in the unit from when the unit was converted from natural gas. Unit is functioning as intended. Job complete

"Replaced all parts per previous tech, recalibrated and ran auto test, unit completed test without further issues. Unit checks good"

"CX complaint. Washer not working again. Inspected unit and found harness was not replaced after last visit . Installed strike and units lock mechanisem has failed and won't accept new strike. Ordering lower harness , lid switch , control and drain pump. All in stock besides the harness, further work needed. CX angry about situation. RB; ordering 1 W11590868 (harness) and 1 W11399437 (drain pump) and 1 W11394572 (lid lock) and 1 W11543994 (control)"

"CX complaint. Water dispenses slowly, Inspected unit and found after fully seating water filter the results are thye same . Slow dispensing , With age of fridge the filter housing connections are tight and don't want to release . Would also want to replace valve . CX paying service call and will let us know within 30 days. RB; ordering 1 W10822681 (valve 158.07) and 1 wpwwpw10121138 (filter housing 93.80)"

inccorect element was installed by husband shorting out when hit the metal covers replaced with correct element tested upper and lower both heating fcc all fees paid by cc

replaced all parts tested unit works as designed

cx complaint unit noisy during use. arrived to find unit in middle of apartment. checked to find oil on gearcase. unable to further check unit without hooking up. ordering parts to complete repair.; ordering 1 look (look) and 1 W11454741 (gearcase) and 1 W10890624 (motor) and 1 W11239857 (belt) and 1 W10721967 (cam) and 1 285565 (agitator)

replaecd drain pump tested unit working as designed

Cx complaint is the dispenser is not working properly. Inspected unit and found the seperator not holding water tube also tube is bent and is allowing water to dispense sideways not into cup.Ordering Fill tube Seperator; ordering 1 W11567542 (Dispenser tube) and 1 W11098702 (Seperator)

Installed new inverter and still the same thing. I then tested the mag again and is clod not heat at all. I check the continuity and is OL. She still had the old mag and put it on and that mag is overheating and is not letting the mag turn on buecaus is overheating. Unit needs a new mag. Quoted and she is going to call back to the place she got it and will call when she get it. owes 65 on retunr for the magnetron installation. If they want us to order the part they owe 315.26 for part and labor.; ordering 1 W11346197 (Magnetron 221.94)

Customer complaint unit griddle is not heating. I found the unit is not heating and the light for ready is on as soon as it gets turn. I removed the griddle and found the sensor is fraying and the wire is touching the metal. I wrapped electrical tape and the unit is now heating and the light comes on when is hot. Unit needs new sensor. Not in stock. Call customer when part is available.; ordering 1 W11319618 (Sensor)

"Replaced Lid Latch assembly per previous tech and tested unit, unit now working as intended."

cx complaint unit is not cooling.inspected unit and found compressor to not come on.found bad starter.repaced starter and unit came on.unit started buikding good frost pattern.advised cx give unit 24hrs to cool.

replaced tub ring calibrated

"plugged unit in and the unit was fully functional.. the customer doesn't like the unit and want another.. i explained that that isn't our place, and she would need to contact lowes or wpl"

customer stated that the unit wasn't draining at the end of cycles.. the unit will drain when cancel is pushed.. the units pump maybe overheating or the flow meter is bad. also the units vent assy is is faulty per error... need parts...; ordering 1 w11414073 (vent assy) and 1 w11535094 (manifold)

Installed the Evaporator. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 4.50 Oz's. Unit is starting to Cool. Pressures are 120 Psi & 1 Bar on the Low Side. Unit is working as Designed.

"cx complaint leaked out back left of unit, found run marks on inside and back side of pedestal only, removed top and back and ran full quick wash, ran diagnostics 3 times, not leaks, secured all hoses and clamps before moving back in place, tested again no leaks, instructed soap and laoding, cx to monitor, tested all ops ok"

Replace inlet valve and suspension unit now filling and spinning properly. Calibrated. levelled

complaitn is the unit not draining. i found the belt had come loose. reinstalled belt and tested unit. unit worked properly and belt stayed on. informed cx they may need a new belt. they want to use unit as is and seee if it comes off again. cx paid service call. will call office if belt comes off again.; saved ticket

"cx states washer will not start, found bad lid lock. Ordering 1 lid lock latch W11513248; ordering 1 W11513248 (washer lid lock latch)"

CX complaint unit has rumbling noise when running. Arrived today and inspected unit. Verified complaint remove front panel and inspected blower wheel and found blower wheel full of lint. Cleared lint reinstalled all parts tested unit unit is now working as designed job complete.

Installed new parts. All check ok.

Cx complaint unit intermittently does not clean. Inspected unit no errors. Ran through diag cycle no issues. Found food in some of the spray arms. Ordering spray arms.; ordering 1 WPW10340745 (manifold) and 1 WPW10498900 (upper spray arm) and 1 WPW10498900 (lower spray arm)

"Cx states unit not starting cycle. Entered diagnostic mode, found F21 (long drain) error. Checked drain filter, found hair, change, and a pencil blocking drain. Reinstalled filter and tested unit. Unit is now working properly. Informed cx drain pump starting to go bad, recommended replacing, cx will call back if they want to replace pump. Payment was processed successfully online, did not show on sd mobile."

"Cx complaint, water leaks from the bottom during water dispensing, ice maker fill-harvest. Found leaking at the housing, inlet valve assembly, water lines, also found freezer door dented at the corners of the dispenser, pics on SD. Cosmetic warranty within 30 days, advised cx all parts direct ship to her house, allow 6-8 weeks for delivery of the freezer door, inspect for any damages, contact VIA diapatch to schedule a return visit once received, cx agreed.; ordering 1 W11162042 (housing) and 1 W11162036 (tube-water) and 1 W11162040 (tube-water) and 1 W10823511 (tube-water) and 1 W11546685 (valve) and 1 LW11258441 (FREEZER-DOOR)"

"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."

"Cx complains about a burning smell, inspected unit, i ran test mode, heater cks and heats fine, but some smoke coming from the front of the heater, cks ok. replaced heater assy, unit tested several times and works fine"

"complaint is the unit not making ice again. when i arrived bin was empty. unit is set to recommended. prob shows 1 degree in FC. i found some frost under the ice bin and around the IM. ran harvest cycle. IM arm lowered and raised, it dropped a batch of ice but tray would not return to home position. unit displayed 5lights indicating bad motor or switch. issue could be in harness as well. ordering FC door in stainless to solve all issues. cx will call when door is delivered.; ordering 1 W11551458 (FC door stainless)"

"REPLACED THE DRIP TRAY,COVER,THERMSITOR/FAN"

Cx complaint is the unit lights not working. Inspected unit and found the IM light was just changed the upper Rc lights are completely out found the front IM light is out jumped curcit and lights came back on. Replaced IM light

the 3rd rack has been removed fromt he unit; ordering 1 W11579562 (track) and 1 W11596053 (track)

cx complaint is lid to filter won't stay shut and things on left side of fridge freeze at times or is to cold. checked over unit. found unit set to 35 in fridge and -2 in freezer. put temps to normal. also found she wasn't pushing filter lid in enough to lock lid as i pushed in and lid locked and stayed shut. also found unit packed and both temp sensors blocked. tightened handles and adjusted unit.secured ice maker as 1 screw was missing and ice maker sitting low on one side. went over unit with cx and showed her lid and how to close as well as not pushing things to back wall and leaving gap in back open for air flow and not to block sensors or unit cant read true temp as well as over cool. unit checks as of now. job complete.

Per previous diag I was able to access and replace the thermal fuse. i then tested the unit and found that it is inow functioning as intended. Job complete. I collected the labor fee as well.

replaced lights in RC AND FC EVERYTHING WAS WORKING

found right rc door separtating at top left corner and not holding gasket in place. ordering right rc door and nameplate.; ordering 1 W11377901 (right rc door) and 1 W11223753 (nameplate)

"Cx complaint unitbdoesn't drain and wash well.Ran diag, found 4-4 and 8-2 errors.Ran a test cycle, the wash motor didn't make much water pressure and also the unit didn't drain. Inspected hose, found it clogget at the connection with the disposer. Drain loop ok. Unclogged hosew, the unit drained ok. quoted repair $500.39, with $125 labor for sump/motor assy WPW10455260 replacement. Cx needs more time to make a decision. Collected $120; ordering 1 WPW10455260 (sump/motor assy)"

"Confirmed cx complaint unit not cooling properly in freezer. Found freezer coil slightly over frozen, unit not consistently defrosting. Put unit into 8 hour defrost mode and manual defrost mode, may resolve issue. Cx going to observe unit for 48 hours, if issue is not resolved cx may shop around before going ahead with repair.; ordering 1 WPW10453401 (elect control board) and 1 W10807590 (cntrl-elec) and 1 WPW10306786 (invrtr-box)"