Service History 607 - VIA Appliance

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEQ5

Near Milford, DE 19963

Frederick R.

Job Details: 04/04/2023

Replaced the UI overlay and dispenser control per prior tech diagnosis. Could not get any function from UI in order to program it. Made sure cooling wasn't turned off and control lock was off. Unit has interior lights and 120vac coming into control. Ordering main HV control. Coming back with valve and IM. Cannot reschedule due to part availability; ordering 1 WP67006390 (box- hv co)

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Aldie, VA 20105

Richard B.

Job Details: 04/04/2023

"CX complaint, Oven doesn't have good cook times. Inspected unit and found F6E0 error code for lost communications. Cleared error code and started a convect 350 bake cycle starting at 12.05 . Temp was reached at 12.18 taking 13 minuets within oven preheat times/. Actual temp was 370 and not 350 . Ordering console AND acuS for missed communications error code. Further work needed , Calibrated oven negative 15 degrees . RB; ordering 1 W11616680 (console) and 1 W11261165 (acu) and 1 W11261164 (acu)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Hanover, PA 17331

Sal R.

Job Details: 04/04/2023

"CX complaint was that the unit wou,ld just sense and not start a wash cycle. I fluhd that the unit has the new 2 step start process outlined in Technical Service Pointer #: W11648603. I was able to edjucated elderly CX on new 2 step start and unit test good. Unit is with in the 1st 30 days of ownership."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Rockville, MD 20850

Julian H.

Job Details: 04/04/2023

CX complaint about unit not turning on & out of balance found unit rocking back & forth uneven floor adjusted legs unplugged unit for 2 min to reset unit back to normal conditions plugged back I was able to turned unit on & select a factory calibration cycle tested all components & found a small leak from drain line tightened connections now unit works properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Harrisburg, PA 17112

Fred G.

Job Details: 04/04/2023

"cx complaint unit has lost power 3 times and found no lights and no cooling. front display is still lit up but no buttons would work. inspected unit and found temps today were great. I found the pantry harness has 3 severed wires and I also found water behind pantry Ui. i also found right side RC door gasket is faulty. today issue were not happening. I found all fans work, ice makers work, lights work. i want to replace the pantry harness, pantry UI, door gasket, main power board, RC evap fan harness, 2 call count. once all parts are approved please contact cx to set up a return visit.; ordering 1 W11170612 (harns-wire) and 1 WPW10677119 (cntrl-elec) and 1 W10846057 (gasket-fip) and 1 WPW10624574 (cntrl-elec) and 1 W11087438 (motor-evap) and 1 2callcount"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Aberdeen, MD 21001

Alexander D.

Job Details: 04/04/2023

"unit is from RAC and cx doesn't have pop at this time but can see actual goods issue date of 11/29/22. cx complaint unit giving f2e2 error, sometimes display goes black and unresponsive. cx can usually unplug unit and plug it back in and it will work but issue keeps happening. inspected unit and verified complaint. replaced fascia. tested unit. keys are now unresponsive and after a couple seconds it gives f2e2 error again. tried replacing control but same issue. found new fascia is missing the ribbon strip between keypad and board, pic saved. transferred ribbon strip from old fascia to new one and retested. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Frankford, DE 19945

Michael E.

Job Details: 04/04/2023

Replaced the scroll fan as per previoius diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Little River, SC 29566

Jason T.

Job Details: 04/04/2023

"Cx complaint, lower cavity light does not shut off at the control, relay control fault, also socket needs replaced, cx has a new bulb to install. Advised cx parts direct ship to her house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordering 1 W11552018 (CONTROL) and 1 W10210871 (holder,lamp)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Frankford, DE 19945

Michael E.

Job Details: 04/04/2023

"CX complaint: not washing properly. Tested and verified complaint. I found unit is filling spraying and draining. However, i found the filter had come loose and floated up till it was hitting the lower spray arm. I secured the filter, tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Timonium, MD 21093

Shane M.

Job Details: 04/04/2023

cx complaint the unit isn't heating proper. found no errors stored. preheated unit to 350F. unit reached temps very quickly double check cx mentioned she calibrated unit +30F. unit was reading 363F. temp arnt being read correctly. ordering control board w temp sensor.; ordering 1 W10877013 (control) and 1 wp7430p04460 (temp sensor)

We serviced a

MAYTAG DISHWASHER

Model Mdb8959aws5

Near Upper Marlboro, MD 20774

Leon

Job Details: 04/04/2023

replaced fuse in DW tested unit everything worked great

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 04/04/2023

"Replaced parts put power back all burners click non stop issue with new module replaced with VS apply grease from VS also to screws tested with CX put a pot for over 5min & working; ordering 1 WPW10475147 (module-spk FOR RESTOCK JH VS) and 1 350849 (grease FOR RESTOCK JH VS), used 1 WPW10475147 (spark mod FOR RESTOCK JH VS), and 1 350849 (grease FOR RESTOCK JH VS) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Bear, DE 19701

Taylor F.

Job Details: 04/04/2023

Cx complaint is time not working. Replaced timer and knob from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Washington, DC 20016

Brian F.

Job Details: 04/04/2023

"Cx states detergent dispenser niot closing fully, inspected and confirmed. Found tab bent on handle, bent tab back into place, dispenser drawer now closing fully."

We serviced a

MAYTAG OVEN

Model MEW9530FZ04

Near Bridgeville, DE 19933

Frederick R.

Job Details: 04/04/2023

Replaced thermal fuse and thermostat per priort diagnosis. Tested unit after repair. Heated unit to 350deg. Over is working properly. Job is complete

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GP0

Near Aldie, VA 20105

Richard B.

Job Details: 04/04/2023

"CX complaint. Dishwasher track broken. Prior diagnosis found unit needs lower rck rails.Installed both and now rack rolls out smooth , Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406EPA01

Near Lovettsville, VA 20180

Ricky E.

Job Details: 04/04/2023

"installed part, unit cks ok."

We serviced a

JENN-AIR RANGE

Model JES9900BAS

Near Rockville, MD 20852

Roberto I.

Job Details: 04/04/2023

"CX complaint LR and RF elements not working.Tested elements, found LR switch randomly not sending power to the element, and the RF switch not working at all. Orderring LR switch WP74010824. Pre id RF switch to be installed on return. Cx paid in full ($500.16); ordering 1 WP74010824 (lr switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Burke, VA 22015

Lloyd B.

Job Details: 04/04/2023

"Cx complained the unit made noise. Inspected the unit and found a sound coming from the insdie, the evaporator. Spoke with a SS tech and they say it may be a restriction. Unit needs new drier and coupler; ordering 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Rockville, MD 20852

Roberto I.

Job Details: 04/04/2023

"I didn't receive the control board. Called PW, the part was in stock and reordered by them. Schuduled return visit for 4/11/23; schdld next appmnt for 4/11 TUE !"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Myersville, MD 21773

Ken M.

Job Details: 04/04/2023

"Customer complaint is that the unit is giving error codes. Unit checked for stored codes and found F3E1(Water Level System Error), F5E2(Door Lock Error), F6E3(Comm Error, ACU to UI), and F8E3(Overflow Condition). Ran test cycle, but the unit would lock and then not advance past C00. Cycled power to the unit, blew out the pressure hose, and retested. Cycle ran properly. Ran a quick wash cycle to see if the unit would run the cycle properly. Unit ran properly. Customer quoted for replacement of the control, latch, and pressure switch, but cannot prove they need to be replaced at this time.; ordering 1 W11201293 (control) and 1 WPW10443885 (door lock) and 1 WPW10448876 (switch-wl)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Myrtle Beach, SC 29572

Jason T.

Job Details: 04/04/2023

"Cx complaint, no-cool found compressor locked up, verified 121 vac at the start device, per cx stated the compressor was very hot prior to unplugging the unit. Ordering all parts needed for the return visit, advised cx to contact VIA dispatch to schedule a return visit, cx agreed.; ordering 1 W11370574 (COMPRESSOR KIT) and 1 W11368877 (EVAPORATOR) and 1 W11368894 (CONDENSER) and 1 W11504445 (COUPLER) and 1 W11506623 (COUPLER) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Severna Park, MD 21146

David J.

Job Details: 04/04/2023

Cx complaint f9e1 long drain. Arrived today and inspected unit. Verified error code. Cleared code and ran test cycle. Forced drain and unit had a slower drain but not to bad. Removed front door and removed lint and trash from drain pump with vacuum. Tested unit again now is draining properly. Unit is now working as designed job complete

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Myrtle Beach, SC 29572

Jason T.

Job Details: 04/04/2023

"With a helper tech RK, removed the dryer from top of the washer, installed bellow and control, reinstalled dryer on top of the washer. Ran factory diagnostics to test, calibrate and verify unit operation...working as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chesapeake, VA 23322

Zachery R.

Job Details: 04/04/2023

"replaced all parts, tested, unit working as designed. left old parts with cx"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Richmond, VA 23223

Chris B.

Job Details: 04/04/2023

cxc comp unit will not dispence water or make ice insp unit found plastic line in rear of unit kinked taped water line to back of unit tested unit working as desighned found fc at 1 -1 degree

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Glen Allen, VA 23059

Thomas B.

Job Details: 04/04/2023

Removed and replaced the sump assy tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Richmond, VA 23237

John P.

Job Details: 04/04/2023

"CX complaint unit not filling and jumping, checked unit found not level and CX using normal cycle. Leveled unit checked for error codes found f0e2 suds. Explained CX cycle selection and loading . Calibrated tested working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Hertford, NC 27944

Branden R.

Job Details: 04/04/2023

came out to replace parts on unit disassembled and replace ice chute notice i didn't have ice maker unit seems to be making ice and at proper temp unit is running as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KFCO22EVBL5

Near Chevy Chase, MD 20815

Brian F.

Job Details: 04/04/2023

"Cx states FC still frosting. Thawed tray rails, installed new FC door gasket, cx and I both checked seal with dollar bill. Unit is now working properly."

We serviced a

MAYTAG DRYER

Model MEDB955FW1

Near Severna Park, MD 21146

David J.

Job Details: 04/04/2023

F4E4 l2 line voltage F4e5 high limit F4e3 restricted air flow F3e7 rear moisture sensor CX complaint unit will not heat on a normal cycle. Inspected unit. Verified complaint remove top consul disconnected both moisture sensors from control to check readings and had open lines on both moisture sensors. Called MR to verify unit or heat on time dry but will not work during a sensing cycle ordering main harness for rear moisture sensor and front moisture sensor for return visit CX paid in full and will arrive once parts come in; ordering 1 W11161899 (Front moisture sensor) and 1 W10875167 (Main harness)

We serviced a

WHIRLPOOL OVEN

Model KSGB900ESS5

Near Towson, MD 21286

Shane M.

Job Details: 04/04/2023

wrong valve was ordered. ordering 2 different style. labled wrong on tribles.; ordering 1 W10873134 (valve) and 1 W11109973 (valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Ellicott City, MD 21042

Neil H.

Job Details: 04/04/2023

CX COMPLAINT UPPER RACK KEEPS FALLING REPLACED THE ADJUSTERS

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Aldie, VA 20105

Richard B.

Job Details: 04/04/2023

CX complaint. Rails broke. Prior diagnosis found unit needs rails and endcaps for freezer. Installed and tested unit. Working as designed. Job completed. RB

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Frederick, MD 21701

Ricardo S.

Job Details: 04/04/2023

"Replaced parts, unit tested and stove works fine"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Catonsville, MD 21228

Robert L.

Job Details: 04/04/2023

"cx complaint not drying dishes, found f9e1, found drain hose kicked back left, rerouted hose, ran diagnostics, 27 ohms heater from control, continuity, ran diagnostics, heater activated, tested all ops ok, cx to purchase rinse aid"

We serviced a

WHIRLPOOL HOOD

Model JXD7036YS6

Near Chester, VA 23836

Chris B.

Job Details: 04/04/2023

replaced motor tested unit working as desighned

We serviced a

KITCHENAID ICE MAKER

Model KUIX505ESS2

Near Reisterstown, MD 21136

Justin S.

Job Details: 04/04/2023

replaced the valve and resupplied water. the unit is not leaking. ran the system and the unit fills drains falls and recirculates without leaking. the unit is now in a drain pan but the drain pan is not connected to a drain. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Elizabeth City, NC 27909

Branden R.

Job Details: 04/04/2023

replaced ice maker and found when filling valve making loud noise . tryed to reseat valve so it don't viberate and that did not fix it ordering valve for repair .; ordering 1 W11548535 (vavle)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM01

Near Frederick, MD 21703

Ken M.

Job Details: 04/04/2023

Customer complaint is that the unit is not making ice. Inspection of the door wiring found multiple wires broken at the bottom of the door. Unit needs a new freezer door.; ordering 1 LW10669496 (dor-fip)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA0

Near Annapolis, MD 21403

David J.

Job Details: 04/04/2023

Cx complaint unit buttons are sticking. Inspected unit and verified complaint. Found f6e1 ui unresponsive. Tried resetting unit and same error came up. Ordering new ui and control for return visit. Will call and schedule with Cx. She was not home and maintenance let us in. ; ordering 1 W11493862 (Console ui) and 1 W11506010 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Martinsburg, WV 25404

Ken M.

Job Details: 04/04/2023

"Customer complaint is that the unit made a grind noise during agitate on one cycle, then ran two cycles normally, then made the grinding noise again on the next cycle and now won't run. Unit is flashing error code F5E4. Cycle canceled and diagnostics ran. Found error code F7E1. Test cycle ran and when the unit when to agitate, nothing moved. Same for when the unit went to spin. Movement of the drum by hand causes a clicking noise in either direction. Inspection of the drive system found the nut securing the splutch pulley had backed off and the pulley was stuck to the belt cover. Splutch assembly replaced. Unit retested and is working properly. Old part left with customer."

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near Finksburg, MD 21048

Justin S.

Job Details: 04/04/2023

replaced the front panel top and the console. tested the unit and its spinning blowing and heating good. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS01

Near Martinsburg, WV

Danny R.

Job Details: 04/04/2023

installed part but same issues called etch line was told its eitheer the filter or filter head cx already replaced filter and will egt another one and we will ibnstall both at the same time will need new filter at time of parts installed; ordering 1 WPW10394053 (housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Millville, DE 19967

Michael E.

Job Details: 04/04/2023

CX complaint: dented FC door and scratched RC door handle. Inspected and verified complaint. I documented the FC door dent and RC door handle scratch in pics. CX did not have settlement papers on site and will be emailing them to us to verify unit is in first 30 days. Parts needed are 1 door handle W11542651 and FC door W11561286. FC door will need to be shippied direct to CX. Job is complete until POP is verified

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ07

Near Towson, MD 21286

Shane M.

Job Details: 04/04/2023

installed part. unit working properly.

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS02

Near Burke, VA 22015

Lloyd B.

Job Details: 04/04/2023

"Cx complained the right rear burner did not light. inspected the unit and found that the ignitor is physically broken. Unit needs new ignitor. The unit is epoxy'd down, explained that we must cut the epoxy to get it out and we do not reapply.; ordering 1 W10628303 (ignitor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Manassas, VA 20111

Daniel J.

Job Details: 04/04/2023

washer last vist run cap replaced customer stated was able to run one cycle then unit would sense and jump to done tested through diag unit filled went to wash than skipped to done checked connections good entered error faults ordering lower harness and motor led on control normal ui responding to selections harness sp order; ordering 1 W11643701 (lower harness) and 1 W11283592 (motor drive)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Spring Grove, PA 17362

Sal R.

Job Details: 04/04/2023

CX complaint was that the unit would not complete a wash cycle. I found that the splutch was grinding. I was able to access and replace the splutch and unit test good.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Westminster, MD 21157

Brian R.

Job Details: 04/04/2023

cx complaint is he tries to bake and unit shows a F3 code he believes. tested and checked unit. replaced control and temp sensor and tested unit again. unit now heats and checks. job complete.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MB0

Near York, PA 17404

Sal R.

Job Details: 04/04/2023

CX complina was that the door would not close all the way. i found that the hinge ribbit was bent. I was able to access and replace the hinges . Unit test good.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Owings Mills, MD 21117

Neil H.

Job Details: 04/04/2023

CX COMPLAINT DRYER NOT DRYING CLOTHES PROPERLY AND VENT IS LEAKING WATER EXPLAINED THAT THE VENT BEING CLOGGED IS CAUSING POOR DRYING AND SWEATING OF THE VENT THEY WILL HAVE LAND LORD GET THE VENT CLEANED PROFESSIONALLY

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Westminster, MD 21157

Brian R.

Job Details: 04/04/2023

came out and replaced parts and turned unit back on and reset everything. unit started and fan came on and after a few started to blow cold air. advised cx to give unit at least the next 24 hours to get back in temp range. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Winchester, VA 22603

Ezra M.

Job Details: 04/04/2023

"cx complaint: unit is making noise. found that blower wheel stripped. cut wheel out and installed a new wheel.; ordering 1 WP697772 (blower wheel EM VS), used 1 WP697772 (blower wheel) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Dumfries, VA 22026

Robert W.

Job Details: 04/04/2023

CX Complaint is the RF burner not working. Inspected unit and found the RF burrner not igniting pulled cooktop found loose connection at spark module reseated and tested unit is working properly.

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Parkville, MD 21234

Shane M.

Job Details: 04/04/2023

"cx complaint the unit leaking. can confirmed raned a cycle w panel off. found no leaks for 1st 10 mintues then finally found unit leaking from middle of front door. splashing water, making a wave. thought was leveling issue, removed unit, still leaked from middle of inner door. ordering spray arms 1st.; ordering 1 WPW10491331 (spray arm) and 1 WPW10498900 (spray arm)"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Dale City, VA 22193

Demonte S.

Job Details: 04/04/2023

Inspected the unit. Found that the cx is saying that the Washer isn't Draining Water. Ran Service Diagnostics on the unit. Error Codes are E2 = abnormal drain. Checked the Drain Pump. Found lady underwear in the Drain Hose. Removed them from the Drain Pipe. Tested the unit. No Leaks. Unit is working as Designed. ( Please see Sd Pictures if any questions.)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Inwood, WV 25428

Danny R.

Job Details: 04/04/2023

unit is grinding really bad when it slows down out of the spon will need motor . gear casr and pully; ordering 1 W11454734 (gears case) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W10913953 (belt) and 2 2callcount (look look 2 call count)s

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Annville, PA 17003

Fred G.

Job Details: 04/04/2023

i was able to access unit and replace the eating element - sp w11540964 - special project s17304. tested unit for leaks and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Randallstown, MD 21133

Neil H.

Job Details: 04/04/2023

CX COMPLAINT OF HAMMERING WHEN THE WASHER IS OPENING AND CLOSING VALVE I EXPLAINED TO HER WHAT WAS CAUSING THE ISSUE OF THE PIPES KNOCKING AND PLUMBER NEEDED TO PUT SURPRESSOR ON THE HOUSE VALVES AND THAT WILL STOP THE COMPLAINT CX HAS WITH UNIT

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Washington, DC 20002

Emmanuel R.

Job Details: 04/04/2023

Replaced water valve and tested unit. Unit is now working properly.

We serviced a

KITCHENAID FREEZER

Model KBSD702MPS00

Near Abingdon, MD 21009

Alexander D.

Job Details: 04/04/2023

"cx complaint ice container full of frost, light frost on fz walls, unit intermittently makes loud humming and vibration noises, also fridge door used to make a noise whenever it opened all the way. inspected unit. no noise from rc door today, advised it may just needed the hinge grease worked in but get it on video if noise comes back. also no humming or vibration noises today. did notice top panel vibrating at some point and stopped if i touched it but doesn't seem to be noise cx was talking about. found ice in container covered in frost but no frost under container and ice door is sealing good and holds water. noticed fz top hinge pin is bent, pic saved. doesn't seem to be pulling door shut strong enough because theres light frost on fz walls. ordering fz top hinge parts; ordering 1 WPW10121046 (LH extension arm) and 1 W11500952 (hinge bushing) and 1 WPW10485980 (hinge) and 1 WP2316804 (spacer)"

We serviced a

KITCHENAID DISHWASHER

Model kdte254ess2

Near Barboursville, VA 22923

Eric F.

Job Details: 04/04/2023

"Confirmed cx complaint unit not advancing cycles. Tested unit, found unit caught in drain loop, drain pump grinding but not functional, just grinds and grinds. Ordering pump, will use control and sump on return if necessary.; ordering 1 WPW10531320 (drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Nottingham, MD 21236

Alexander D.

Job Details: 04/04/2023

"cx complaint auger motor runs loud again and drips from ice chute. inspected unit and verified complaint. advised cx if they use crushed ice at all then fragments of ice can coat the chute and eventually melt and drip out. found auger motor intermittently louder than usual. can hear it come and go while dispesning sometimes. ice isn't clumped together at this time. called techline to document. only thing can think of is after replacing auger motor but before replacing container, auger motor got wore out from being used with bad ice container. or ice door not sealing and letting warm air in and clumping ice sometimes. ice door doesn't hold water. ordering ice container, solenoid, coupling, ice door asm and returning with auger motor to replace all at same time.; ordering 1 WPW10558423 (ice bucket asm(REORDER)) and 1 WP2152713 (solenoid(REORDER)) and 1 WPW10169511 (coupling(REORDER)) and 1 W11093842 (ice door grey)"

We serviced a

KITCHENAID REFRIGERATOR

Model Krsc500ess00

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 04/04/2023

Rescheduling for tomorrow to reach out and quote cx for additional work.; ordering 1 W11226500 (light) and 1 WPW10271543 (connector) and 1 WPW10277958 (fitting)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gerrardstown, WV 25420

Danny R.

Job Details: 04/04/2023

unit has ice in the delivery tube and seems to be filling with to little ice and making ice a few times before dropping it . willneed vavle with ice maker; ordering 1 W11546685 (water vavle)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Sykesville, MD 21784

Marc M.

Job Details: 04/04/2023

cx complaint unit not completing spin cycle. upon arrival cx had left the interupted cycle in the unit with the error code flashing on the display. found code f0e9 and items still in the spin basket completely saturated. cleared code and began a simple 'drain spin' cycle and contacted techline to further document. during drain spin unit never advanced past the 'sensing' portion of the cycle. unit never achieved high speed spin (or even anywhere close) and there was no significant banging of the tub/cabinet prior to unit prematurely interupting the cycle. per techline shifter and harness are not transmitting signal to control to registerrps speed. unit will need parts.; ordering 1 W11643701 (lower harness)

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Richmond, VA 23223

Chris B.

Job Details: 04/04/2023

"cx com p unit will not spin insp unit conf cx comp found belt not on motor replaced belt tested pulley unit working as desighned; ordering 1 341241 (belt), used 1 341241 (belt) from stock"

We serviced a

KITCHENAID RANGE

Model KFGS530ESS0

Near Upper Marlboro, MD 20774

Leon

Job Details: 04/04/2023

cx complaint is they smelled gas confirmed issue WS said the bottom burner on the oven has a tiny leak i tested all gas valves with soapy water seen no leaks ordering gas sniffer to be 100% sure called safely; ordering 1 gassniffer (gas sniffer)

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Dundalk, MD 21222

Alexander D.

Job Details: 04/04/2023

"cx complaint brand new unit making loud grinding noise. inspected unit and verified complaint. sounds like blower wheel hitting something. found blower wheel crooked and hitting housing. took front apart and found front motor bearing defective and worn out so whole motor is crooked, pic saved. straightened out motor and ran unit and noise went away but motor still needs replaced. noticed ignitor not glowing. filament on ignitor defective. ordering motor, blower wheel and ignitor. call cx to schedule return visit once we have eta on parts; ordering 1 WP694089 (blower wheel) and 1 279827 (motor) and 1 279311 (ignitor)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Haymarket, VA 20169

Daniel J.

Job Details: 04/04/2023

per notes installed flow meter and drawer tested through diag completed than started quick wash confirmed detergant erntering tub

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fayetteville, PA 17222

Andrew S.

Job Details: 04/04/2023

Per previous tech I was able to access and replace the motor belt and splutch. I then found that the noise was still there. I removed the splutch and spun the outer shaft by hand and found that the noise is coming from the gear case. I am ordering a gearcase. I was able to set the return visit for Monday 4/10 AM preference.; ordering 1 W11454741 (Gear case)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Catonsville, MD 21228

Robert L.

Job Details: 04/04/2023

"cx complaint not washing, found f4e3, f7e1, stored, found filling but no sump movement, pulled out unit found 112v at motor, reinstalled properly, ordering sump assy (10+ trib) collected $264.87 visa cx paid in full (labor prior 30); ordering 1 W11087376 (pump motor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CS2

Near Richmond, VA 23234

John P.

Job Details: 04/04/2023

CX complaint burning smell coming from unit. Verified complaint found coming from transformer. Called Andy documented. Talked to Dominique at safety she documented and stated to have CX call them.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Upper Marlboro, MD 20774

Leon

Job Details: 04/04/2023

cx complaint was unit was loud confirmed complaint called WP said i cant add insulation to the unit because it wouldnt be about to get air sent a video to WP they said the unit sound how it should cx said they would call WP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM01

Near Reston, VA 20191

Jason A.

Job Details: 04/04/2023

CX complaint FRIDGE grinding noise & slow water dispense. Replaced damper & filter housing. Test damper opens & water dispense faster. NO LEAKS > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fort Washington, MD 20744

Dustin F.

Job Details: 04/04/2023

"Replaced IM and FIll Tube heater, tested unit. unit now working as intended."

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ00

Near Mechanicsville, VA 23111

Orbie

Job Details: 04/04/2023

"cx complaint unit has light out in fridge, door gasket not sealing and ice maker getting hung up. verified all cx complaints. found door gaskets not sealing properly. light out in top fridge on then module, and ice maker getting stuck in test mode. ordering all parts needed to complete repair. all parts in stock.; ordering 1 W11043011 (module) and 1 W10830274 (gasket-fip) and 1 WPW10300024 (ice maker)"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Alexandria, VA 22314

Dustin F.

Job Details: 04/04/2023

"CX complaint: Loud noises comming from unitInspected unit, confirmed CX complaint. Removed Shock pads and got rid of ALOT of the noise, however. when spinning spin basket makes rythmic knocking noise. pulled wash plate to confirm spannerwas on right and gearcase wasn't movingl.; ordering 1 W11513243 (SPin Baskett)"

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LB00

Near Highland Springs, VA 23075

Orbie

Job Details: 04/04/2023

replaced interlock switches. unit still has same issue. spoke with MR and advised to check cabinet for something causing switches not to close. checked cabinet to find warped cabinet behind console causing switches to not be pressed. managed to pull cabinet to get switch contact to close. unit now working but called techline to document. spoke with Scott at techlline. sent pics of unit and was advised to tell cx not to use unit due to potential radiation leaking passed door. advised non repairable. SR #. completing ticket for now.

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near Martinsburg, WV 25404

Danny R.

Job Details: 04/04/2023

no onehome called ofccie and waited 10 mims; saved ticket

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bunker Hill, WV 25413

Danny R.

Job Details: 04/04/2023

ui is peeling and letting wating in ui will need ui and control with panel .; ordering 1 W11460962 (ui) and 1 W11460908 (control panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dumfries, VA 22026

Robert W.

Job Details: 04/04/2023

Replaced latch and strike unit tested and is working proerly.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Henrico, VA 23294

Joseph D.

Job Details: 04/04/2023

customer complaint unit taking two or three cycles to dry load confirm complaint found clogged venting in wall advised customer to have management company check out vent unit no w working properly

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Colonial Heights, VA 23834

John P.

Job Details: 04/04/2023

Found bad UI. Quoted CXW11112656 $376.61$110 labor$15 shipping

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Henrico, VA 23228

Chris B.

Job Details: 04/04/2023

cx comp unit will not dry dishes insp unit found heater working as desighned found 7 amps at bloack wire during test mode advised cx to ude rinse aid and not use express wash

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Spotsylvania Courthouse, VA 22553

Eric F.

Job Details: 04/04/2023

"Spoke with cx about potential cause of issues. Based on symptoms the pantry UI has likely gone bad due to water exposure and is the underlying cause of the other issues the unit is experiencing. Advised that it may be best to leave pantry off and unplugged as it may be damaging the other boards or may get wet again and cause the same problem. Cx going to see if cooling and ice functions are restored, if not cx is going to call back. Spoke with office about job, refunding for harness, please put shop job back on me if cx calls back."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Richmond, VA 23236

John P.

Job Details: 04/04/2023

"CX complaint unit not drying dishes tested unit found wire not on heater, seated wire tested working as designed."

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US0HS01

Near Fredericksburg, VA 22407

Eric F.

Job Details: 04/04/2023

"Installed harness, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bunker Hill, WV 25413

Danny R.

Job Details: 04/04/2023

cx states uunit isn't cooling good . i found unit doesn't defrost will neeed heater with harness fan and control ordering parts; ordering 1 W11558182 (control) and 1 W11650662 (heater)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS05

Near Locust Grove, VA 22508

Eric F.

Job Details: 04/04/2023

Confirmed cx complaint unit freezer door scratched. Ordering door.; ordering 1 W10879185 (dor-fip)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Glen Allen, VA 23060

Thomas B.

Job Details: 04/04/2023

Unable to duplicate at this time tried with heavy and light load same result asked cx to record next time it happens unknown noises

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near ,

John P.

Job Details: 04/04/2023

"Found water leaking from drain hose replaced drain hose and clamp tested working as designed; ordering 1 W11502191 (Kit), used 1 W11502191 (Kit) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXWH8

Near Marshall, VA 20115

Daniel J.

Job Details: 04/04/2023

replaced control and harness ran diag unit filled wash motor ran and drained

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Dumfries, VA 22026

Robert W.

Job Details: 04/04/2023

"Cx complaint is the RC not making ice and not dispensing water. Inspected unit and found unit is cooling FC fan motor not working, Also found IM is cycling and getting water. Unit need FC fan motor and harness and valve; ordering 1 W11650661 (Heater harness) and 1 WP2315549 (FC fan motor) and 1 W11546685 (Valve)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS1

Near Richmond, VA 23221

Chris B.

Job Details: 04/04/2023

apon arrival valve box was not sealed replaced all parts apon testing found defective valve unit does have greatr water pressure but not water incoming to unit can hear valve is very loud reordering valve; ordering 1 W10897719 (valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Ocean View, DE 19970

Michael E.

Job Details: 04/04/2023

"CX complaint: not spraying. Tested and verified complaint. Unit fills and drains but does not spray. Replaced pump and motor, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG DISHWASHER

Model MDB6709AWS0

Near Lancaster, PA 17601

Drew B.

Job Details: 04/04/2023

"cx omplaint that unit is not working at all i checked power to the unit and had 120 and also 120@board but when close nothing happens, i ohmed fuse and open replaced and now had power but not powering on will need the following parts for return repair please.; ordering 1 W11202746 (control) and 1 WPW10404409 (latch assembly)"

We serviced a

KITCHENAID COMPACTOR

Model KTTS505EPA0

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 04/04/2023

"Unit needs foot pedal , foot pedal tabs failed and pedal falls off to prevent units drawer from opening.. left screes w/ cx for return visit . ordering foot pedal ..; ordering 1 W11636605 (foot pedal)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Richmond, VA 23233

Joseph D.

Job Details: 04/04/2023

Replaced faulty heater wire unit now making ice properly no errors reported no functional issues observed

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