We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM05
Near Bowie, MD 20720
Shawn D.
Job Details: 12/01/2022
pulled unit out opened system then instaled coupler used nitrogen and found pin hole leak at condenser to cabinet connection is rusting. fixed connection then installed uv drier vacumed unit down and filled to 3.7oz and started coooling. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bunker Hill, WV 25413
Ken M.
Job Details: 12/01/2022
Door replaced. Top of the door sticks out further than the bottom. Heat applied to the gasket with the door held closed to help pull the door in. Unit is working properly. Old part left with customer.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCF72DKL04
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 12/01/2022
Mullion not reaching fitting slot removed and replaced the mullion tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mount Airy, MD 21771
Justin S.
Job Details: 12/01/2022
cx says the unit is not making ice but they have water at the dispenser. ran test 44 and the ice maker cycled to harvest but didnt return to home before time out. test 45 the ice maker moves to home but never fills. replaced the ice maker and reset power to the unit. reran test 44 and 45 and no change. found door harness has multiple wires cut. the door needs to be replaced; ordrng 1 W11566705 (door ss) and 1 wp4373559 (fitting)
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW1
Near Arlington, VA 22207
Emmanuel R.
Job Details: 12/01/2022
"Cs unit is making a loud noise when he turns it on, confirmed complaint. Found the the rollers wheels are at fault.Replaced all 4 roller wheels and tested unit. Unit is now working properly. Collected $291.64. I used 2 of the pre-id roll wheels from po.#637138 and two roller wheels from van stock.; ordrng 1 looklook (I used 2 roller wheels from po#637138 that was a no show.), used 4 WPW10314173 (roller wheels) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Powhatan, VA 23139
Jerod R.
Job Details: 12/01/2022
replaced ordered parts and tested unit is now fully funnctional and working as designed
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Mount Airy, MD 21771
Justin S.
Job Details: 12/01/2022
cx says there is water in the tub at the end of the quickwash cycle and only the quickwash cycle. no error codes in memory. control replaced 2 weeks ago for this issue. ran the diagnostic test and the unit is filling draining spinning and agitating. ran the manual test and same. checked the quick wash cycle and found the spin is turned off. turned the spin on and the cx wants to try a wash
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near Lexington Park, MD 20653
David J.
Job Details: 12/01/2022
CX complaint unit will not wash. Arrived to unit and tested and found unit fills with water and then will sit and do nothing was able to force a drain unit drain correctly. Inspected harness underneath unit and found no rips wires unit is going to need a new sump assembly returning with control as well. Just in case that way next visit job is complete.; ordrng 1 W11025157 (Sump assembly) and 1 W11084121 (Turbidity sensor) and 1 W10906426 (Control)
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Bear, DE 19701
Michael E.
Job Details: 12/01/2022
"CX complaint: F8E0 error code. Tested and verified complaint. Cooling fan at 104.8 olms. 5vdc from control to hall sensor. Control board has been replaced twice to address this same issue. Ordering cooling fan assembly. CX paid for service, part, S&H. CX will owe 110.00 for labor upon return visit. Cannot reschedule due to NW part; ordrng 1 W11107275 (fan-blwr)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Herndon, VA 20170
Richard B.
Job Details: 12/01/2022
"CX complant. Washe rnot working right. Prior diagnosis found unit needs control , Installed control and calibrated unit twice , Unit working as designed , Job completed, RB; ordrng 1 looklook (look look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bel Air, MD 21014
Neil H.
Job Details: 12/01/2022
"1.9 AMP DRAW ORDERING FF EVAP,DRIER,AND COMPRESSOR JUST IN CASE NEEDED 3COUNT S.S. JOB$120 COLLECTED TODAY AND $450 DUE ON RETURN FOR LABOR; ordrng 1 W11492867 (Whirlpool Refrigerator Evaporator) and 1 W11575003 (VALVE) and 1 W10832994 (compressor) and 1 876764 (valve) and 1 978027 (valve) and 1 978026 (Whirlpool Refrigerator Service Valve), used 3 LOOK (3COUNT S.S. REPAIR) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Walkersville, MD 21793
Justin S.
Job Details: 12/01/2022
replaced the valve and calibrated the unit. the cold valve was clogged with sediment. went over cleaning or getting a filter installed so this wouldnt happen again. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Newark, DE 19713
Andrew W.
Job Details: 12/01/2022
"Cx complaint is unit has ice build up in freezer. inspected and verified complaint. found drain tube clogged. cleared drain tube, removed ice, and tightened fc door handle. unit is working as designed. job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Strasburg, PA 17579
Justin L.
Job Details: 12/01/2022
Cx complaint flame issues on left rear burner. Found that the oriface was clogged. Was able to clean and test unit now checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVWB965HWO
Near Chesapeake, VA 23322
Branden R.
Job Details: 12/01/2022
"cx complaint aig washer not filling up with water checked unit and found no errors stored to unit , checked unit and found oil coming from gearcase , ordering all parts for gearcase repair , also found control no sensing pressure switch while filling . ordering control and gearcase for proper repair; ordrng 1 W11246700 (control) and 1 W11393684 (gearcase) and 1 W11550891 (agitator) and 1 W10734521 (splutch) and 1 W10754158 (motor) and 1 W10754448 (clutch)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bealeton, VA 22712
Robert W.
Job Details: 12/01/2022
Cx Complaint is the unit isnt starting. Inspected unit and found the door switch has failed keeping unit from staring up bye pass switchg and unit still not starting found thermal fuse failed.; ordrng 1 WP3392519 (Thermal fuse) and 1 WPW10237959 (Door switch)
We serviced a
AMANA DRYER
Model NGD4655EW
Near Columbia, PA 17512
Drew B.
Job Details: 12/01/2022
cx complaint that unit is not heating but running i found proper power and open the tco kit was aopen was able to replace and test full heat operations now
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Burke, VA 22015
Carl R.
Job Details: 12/01/2022
"Cx complaint is, s17304 Technical Service Pointer #: W11540964.. found that the heater element was seeping onto the floor causing a water leak. Checked for codes, no fault codes found. No damage to floor. Pulled unit out from the wall and replaced heater element. Tested for leaks. No leaks found. Unit working properly.; used 1 W11537778 (Heater element) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Suffolk, VA 23434
Branden R.
Job Details: 12/01/2022
"cx compaint bottom rack wont roll back/door wont shut , checked unit and found back of tub where tub is tack welded togeather has failed causing part of tub to stick out causing wheels to hit and not go any further back . also has potential of unit leaking if door was able to shut and unit power on . ordering new tub for repair .; ordrng 1 W11409866 (tub)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Bowie, MD 20720
Shawn D.
Job Details: 12/01/2022
took unit apart to find wrong fill tube heater is on the unit snapped pic. replaced fill heater and tested ice maker found hme position and test 45 filled ice maker with water valve is not needed wrong heater was on unit so it was never be tunred on. cx needs refunvd for valve. unit is good
We serviced a
MAYTAG FREEZER
Model MBF1958FEZ02
Near Eldersburg, MD 21784
Brian R.
Job Details: 12/01/2022
checked unit after last repair and no frost or ice on rails and drawer went in and out smooth as can be after adjusting and lubing rails. replaced gasket and heated to form unit. advised cx to leave door shut the next 20-30 min so gasket will form and set. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Millersville, MD 21108
Dustin F.
Job Details: 12/01/2022
"CX complaint: Freezer Door adjar, not closingInspected unit, confirmed complaint. Found Railstop was stuck, preventing the rail from receeding all the way when the door shut on the left side. Adjusted railstop, tested unit, doors and unit now work as intended. took picks for proof."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Stafford, VA 22554
Tanner B.
Job Details: 12/01/2022
"within 30days .. unit needs new front poanel, console, lower rack wheels and adjuster clip. possible motor issue , slighty louder than normal. will try to adjust unit on return .; ordrng 1 W11416792 (panel) and 1 W11622495 (console) and 1 W11580020 (clip) and 4 W11551383 (wheel)s and 1 W11416362 (sump) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QMS02
Near Midlothian, VA 23113
Jerod R.
Job Details: 12/01/2022
"tested unit unti has bad controls , tested unit power being cut and returns every 20 sec , ordered new control; ordrng 1 W10818296 (cntrl-elec) and 1 WP2259350 (cntrl-elec)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Lancaster, PA 17603
Justin L.
Job Details: 12/01/2022
Cx complaint unit banging around. Was able to access unit and found unlevel. Was able to level unit and calibrate then test. Unit is now operating as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pasadena, MD 21122
Alexander D.
Job Details: 12/01/2022
"cx complaint wheel broke off upper dishrack. inspected unit and verified complaint. called office to make sure repair would be covered because no date of purchase in entitlement search and was advised we can add a couple weeks to actual goods issue date. replaced adjusters. tested unit, unit is now working properly"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HV2
Near Kearneysville, WV 25430
Ezra M.
Job Details: 12/01/2022
"not relighting consistantly during cooking cycles. previous company replaced control and thermostat. found bake ignitor misshapen and bent away from bake element. bent towards element, unit cycled heat properly. ordering bake ignitor.; ordrng 1 WPW10324262 (bake ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Midlothian, VA 23114
Jerod R.
Job Details: 12/01/2022
"tested unit unit is not cycling properly , themistors are with in reason able range, control not allowing adjustment to 2 highest or highest setting , ordered new control; ordrng 1 W11594670 (control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Lusby, MD 20657
David J.
Job Details: 12/01/2022
Complaint unit will not continue to heat. After previous tech visit they had stated to replace fan board. Installed new board and found was still not working. Inspected harness and found it was not seated all the way on connector of main board. Fan is now working but unit doesnt continue to heat after 15 seconds. Found cooling fan to not move either. After seating harness it now works. Called Techline and waited on hold for 30 minutes SR#7735177156. Came to conclusion after testing voltage at P4-1 to ground and had 119vac. Tested voltage at transformer during heat cycle and had 122vac. Found two wires on harness not connected to control all the way. Unit needs new transformer. Ordering for return visit. ; ordrng 1 W11628655 (Transformer)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Raccoon Ford, VA 22701
Robert W.
Job Details: 12/01/2022
"CX Complaint is the unit is making noise during agitation cycle. Inspected unti and found unit is making noise on back spin during agitation, Called techline SR#7735177359 techline said to check rotor and slide make sure everything is seatted properly. The rotor screw will not come off gearcase broke two bits trying to remove screw. unit will need gearcase, rotor, stator, clutch and screws; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 6 W11027980 (Screws)s and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 Look (Look)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCF72DKL04
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 12/01/2022
Mullion not reaching fitting slot removed and replaced the mullion tested unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW3
Near Richmond, VA 23228
Joseph D.
Job Details: 12/01/2022
"unit withy f9e0 error yet wired properly, found shorted control, replaced control and unit working properly"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Powhatan, VA 23139
Jerod R.
Job Details: 12/01/2022
replaced ordered parts and tested unit is now fully funnctional and working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Richmond, VA 23233
Jerod R.
Job Details: 12/01/2022
"tested unit foun unit had f7-e1 twice and f9-e1, unit also falls under the sp S17304, ordered needed parts to correct issue, unit was under warranty at time of sch. due to costco 2 year warranty; ordrng 1 W11416362 (sump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Fallston, MD 21047
Neil H.
Job Details: 12/01/2022
7735177766CALLED TECH LINE EXPLAINED THE REPLACEMENT OF DRAIN EXT AND STEAMING THE DEFROST DRAIN AND RUNNING WIRE THROUGH THE DRAIN AND FOAM COMING OUT OF BACK END AND CX STILL HAVING THE LEAKING AND OVER FLOW OF THE FF DRAIN PAN.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near Moseley, VA 23120
John P.
Job Details: 12/01/2022
CX complaint unit not dispensing water checked unit found bad filter head. Quoted CX:W11346622 $84.11$110 labor$15 shipping$5.05 tax
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Virginia Beach, VA 23456
Austin D.
Job Details: 12/01/2022
"sr 7735172525 cx complaint the ice is forming underneath the bin. checked the seals and all seals seem to be good to go. water must be coming from the ice maker section since where the water is located. therefore, ordering a new ice maker and water valve to resovle the issue. will return once the parts come in. if issue persists after this repair techline says we will need to replace the fridge left door.; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater) and 1 WPW10553630 (heater cover) and 1 W11579560 (ice maker)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Mechanicsville, VA 23111
Jonathon C.
Job Details: 12/01/2022
"cx complaint, unit not Functioning. tested unit, founit UI unable to comunicate with control. ordering UI and control. also ordering Console for failing adhesive; ordrng 1 W11413963 (Console) and 1 W11414079 (UI) and 1 W11412300 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Millersville, MD 21108
Dustin F.
Job Details: 12/01/2022
"CX complaint: Freezer Door adjar, not closingInspected unit, confirmed complaint. Found Railstop was stuck, preventing the rail from receeding all the way when the door shut on the left side. Adjusted railstop, tested unit, doors and unit now work as intended. took picks for proof."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Washington, DC 20007
Samuel R.
Job Details: 12/01/2022
cx complaint unit is not lighting in freezer.inspected unti and could confirm.checked led module and found one to not be connected properly.made the proper connection and unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 12/01/2022
"Installed parts to complete the repair, verified all led functions for proper operation...working as designed."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Harrisburg, PA 17112
Fred G.
Job Details: 12/01/2022
"cx complaint unit is to warm in the FC. inspected unit and took internal temps. I found FC was 14 degrees, RC was 36 degrees. removed evap cover and found only the top 3 rows had a a frost pattern. called MM and was told to order compressor, evap, filter/dryer, 3 call count. please call cx once parts are in to schedule a return visit.; ordrng 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Sterling, VA 20164
Jason A.
Job Details: 12/01/2022
CX complaint FRIDGE doesnt dispense water. Found tank has a cut. See SDpics. RC door switch sticks. Parts in stock > JJ; ordrng 1 W11384469 (RC door sw item4) and 1 W11566768 (reservoir)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Portsmouth, VA 23707
Zachery R.
Job Details: 12/01/2022
"cx complaint no ice, checked unit, come to find defective filter cover, tested icemaker, icemaker is working as designed. ordering filter cover to complete repair.; ordrng 1 WP67006331 (cover-filt)"
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS0
Near Haymarket, VA 20169
Daniel J.
Job Details: 12/01/2022
vibrations when spinning removed found fan blades broken and shaft able to wobble replaced tested sounds and spin normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Catonsville, MD 21228
Robert L.
Job Details: 12/01/2022
"cx complaint top rack stcuk and pieces fell off, found end cap had fallen off and front wheel came out of rail and under jamming top rack, removed rack and reinstalled , reinstalled endd cap, ran full diagnostics, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Herndon, VA 20170
Richard B.
Job Details: 12/01/2022
"CX complant. Washer dosent work. Installed motor and capaciter from last diagnosis and tested unit. Unit still doing same thing. Grunts once and stops. Ordering lower harness . Further work needed, RB; ordrng 1 W11643701 (harness lower)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW09
Near Derwood, MD 20855
Julian H.
Job Details: 12/01/2022
CX complaint about light not turning on on RC found that switch just separated & broke (not caused by CX) replaced switch with preid & light working again
We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Raccoon Ford, VA 22701
Robert W.
Job Details: 12/01/2022
"Arr at CX and opened box and found the new drum is damaged, Reordered Drum; ordrng 1 W10541657 (Drum)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 12/01/2022
"Installed parts to complete the repair, verified all led functions for proper operation...working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Gloucester Point, VA 23062
Justin W.
Job Details: 12/01/2022
stacked unit low clearance. replaced control and ui tested unit working as designed
We serviced a
AMANA DRYER
Model NGD4655EW
Near Columbia, PA 17512
Drew B.
Job Details: 12/01/2022
cx complaint that unit is not heating but running i found proper power and open the tco kit was aopen was able to replace and test full heat operations now
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Elkton, MD 21921
Alexander W.
Job Details: 12/01/2022
Cx stated strange noise coming from dryer inspected tested and verified cx complaint found back left drum support defective ordering two drum supports just in case. Cannot reached due to SO part.; ordrng 2 WPW10314173 (Drum support)s
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Aldie, VA 20105
Daniel J.
Job Details: 12/01/2022
tech support sr7735176563 f3 e1 error and also had a f8 e1 error occur no water entering ran diag no faults occured started quick wash towards the end f3 e1 error called tech line replaced pressure switch cleared drain checked pressure hose ran diag no leaks no errors
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM
Near Newport News, VA 23608
Justin W.
Job Details: 12/01/2022
cx complaint valve on back damaged. confirmed complaint and replaced from pre id parts. unable to test due to no hookup.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Richmond, VA 23221
Joseph D.
Job Details: 12/01/2022
"cx complant unit clicking when opening dsoor confirmed complaint. adjusted ff door to proper height and it no longer clicks, adjusted freezer gasket, and calibrated measured fill to dispense 18 ounces instead of 8 at customers request"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waynesboro, PA 17268
Bernard M.
Job Details: 12/01/2022
"Cx complaint unit still leaks and has brown residue at the bottom of tub. Ran test and found the unit didn't leak. Inspected underneath and found water residue on the outside of outer tub. The water is leaking from underneath the tub ring. Contacted TL about brown residue and documented that it's soap scum build up. TL suggests cutting back on detergent use. Ordering tub ring, once part is in contact cx to rescheduleSR#7735176188; ordrng 1 W11590590 (tub ring)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HW0
Near Leesburg, VA 20175
Ricky E.
Job Details: 12/01/2022
"customer stated that the unit was overjeating and giving an error of 6-1. verified issue and fnd falty broil relay at the control. when anything is chosen on the ui, the broil element will turn on.. need part...; ordrng 1 W11317859 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Boiling Springs, PA 17007
Andrew S.
Job Details: 12/01/2022
Per previous diag I was able to access and replace the drip tray and FC LED. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Virginia Beach, VA 23454
Austin D.
Job Details: 12/01/2022
cx stated unit is oow and did not want to go ahead with service at this time.
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PHZS0
Near Dunn Loring, VA 22027
Christian C.
Job Details: 12/01/2022
"Cx complaint unit does not turn on and whenever it would work it makes too much ice. Inspected unit found reservoir cracked leaking water and would not fill reservoir at all. Ran through manual mode and thermistors pass, water fills but leaks, unable to test drain pump and recirculation pump since reservoir cannot get full. Evap plate good frost pattern. Tested bin thermistor reading 2.08kohms at room temp. Ordering reservoir, reservoir drain pump, and bin thermistor. Reservoir none in stock at upper marlboro and whirlpool.; ordrng 1 W11614100 (reservoir) and 1 W11542868 (reservoir drain pump) and 1 WPW10511923 (bin thermistor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Myrtle Beach, SC 29572
Jason T.
Job Details: 12/01/2022
"Installed qty 2 fridge door gaskets, leveled the unit, verified all unit functions for proper operation...working as designed."
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Ashburn, VA 20147
Richard B.
Job Details: 12/01/2022
"CX complant. Washer dosent turn on . Inspected unit and unit will not go into diagnostics . Cycled power and changed console , Unit could have been rough handled and had a stuck button . New console is working as designed . . Tested unit .all buttons responsive . Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Lancaster, PA 17603
Justin L.
Job Details: 12/01/2022
Cx complaint unit banging around. Was able to access unit and found unlevel. Was able to level unit and calibrate then test. Unit is now operating as designed no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Myrtle Beach, SC 29572
Jason T.
Job Details: 12/01/2022
"Installed qty 2 fridge door gaskets, leveled the unit, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Frederick, MD 21701
Justin S.
Job Details: 12/01/2022
cx says the unit started making odd noises before it stopped cooling altogether. they unplugged it since then. plugged the unit in and the compressor is making noise on startup until the click. Technical Service Pointer #: W11634348 deals with this issue. compressor pulling 9aac when starting.; ordrng 1 W11574734 (compressor) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 WPW10143759 (dryer) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler) and 1 W11598434 (evap) and 1 W11506620 (coupler) and 1 W11504450 (coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Richmond, VA 23233
Jerod R.
Job Details: 12/01/2022
new tub was twisted reoreded; ordrng 1 w11409866 (tub)
We serviced a
WHIRLPOOL RANGE
Model RF374PXDW0
Near Bealeton, VA 22712
Robert W.
Job Details: 12/01/2022
"CX Complaint of heat coming out of oven. Inspected unit and found the oven door gasket is warn and is allowing are to bleed out bake and broil are working range is an older unit normal ware for the age. Called safety and doc issue, SR#7735117055 quoted cx on repair.; ordrng 1 3169251 (Door gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Forest Hill, MD 21050
Neil H.
Job Details: 12/01/2022
CX WAS TOLD BY WHIRLPOOL OVER THE PHONE UNIT WAS UNDER WARRANTY I EXPLAINED UNIT OVER 2 YEARS OLD AND OUT OF WARRANTY AND THE ADJUSTER SP DOESN'T RELATE TO THIS UNIT CX DECLINED AND WORK
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Castle, DE 19720
Andrew W.
Job Details: 12/01/2022
"Per prior tech and sticky note, arrived to unit and called WPTL. checked for error codes before testing and found F7E7 motor not reaching target RPM. Called WPTL and spoke to Bruce SR#7735178022. Per WPTL cleared error code and tested unit manually and automatically. error code did not reoccur and unit completed tests without issue. Per WPTL checked wire harness at actuator and drain pump and did find the cover for the drain pump at the connector broken off but wires were still intact on connection. per WPTL lower harness should be replaced. Gearcase, motor, belt, and actuator were not recommended at this time but will use on return visit in case there is still an issue after replacing lower harness. cannot reschedule due to 0 stock in UM.; ordrng 1 W11545744 (lower harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW3
Near Waynesboro, PA 17268
Bernard M.
Job Details: 12/01/2022
Re-ordering vent due to damper being broken. Once part is in contact cx to reschedule; ordrng 1 w11318807 (vent housing)
We serviced a
JENN-AIR COOKTOP
Model JED3536GS01
Near Ashland, VA 23005
Thomas B.
Job Details: 12/01/2022
Cx complaint unit is not working properly inspected unit found led light for switch hot surface is on ordering infinite switches ; ordrng 2 W10917724 (switch-inf)s and 1 W10843843 (switch-inf left rear) and 1 W10911303 (switch-inf) and 2 W11129442 (switch-inf)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Severna Park, MD 21146
Alexander D.
Job Details: 12/01/2022
"cx complaint rc light is dim and water dispensing slowly and icemaker not working intermittently. seems icemaker issue is because of low water pressure, ice container full of almost normal sized cubes. cx mentioned they get tiny cubes sometimes. noticed filter needs changed and cx had a new one. replaced filter and that seemed to help water flow a little but still slow coming out of dispenser. checked water supply. turned shutoff valve off to disconnect water supply and when i turned it back on i have no water coming out now. seems water flow issue is in shutoff valve. replaced rc led, light working properly now, and advised cx to call plumber to correct water supply and call back if its still slow coming out of dispenser. quoted 338.53, paid in full with c/c."
We serviced a
AMANA RANGE
Model AEP222VAW0
Near Greenbelt, MD 20770
Shawn D.
Job Details: 12/01/2022
replaced switch and light now lights up for the rear left burner. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Severna Park, MD 21146
Alexander D.
Job Details: 12/01/2022
"cx complaint rc light is dim and water dispensing slowly and icemaker not working intermittently. seems icemaker issue is because of low water pressure, ice container full of almost normal sized cubes. cx mentioned they get tiny cubes sometimes. noticed filter needs changed and cx had a new one. replaced filter and that seemed to help water flow a little but still slow coming out of dispenser. checked water supply. turned shutoff valve off to disconnect water supply and when i turned it back on i have no water coming out now. seems water flow issue is in shutoff valve. replaced rc led, light working properly now, and advised cx to call plumber to correct water supply and call back if its still slow coming out of dispenser. quoted 338.53, paid in full with c/c."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Woodbridge, VA 22192
Carl R.
Job Details: 12/01/2022
"Cx complain is, Lid Not Latching - Top Load Washer. Cx is saying that the lid lock is not functioning properly. Inspection the unit for codes and found no fault codes. Put unit in quick wash and unit did nothing. Unit went to done. Looked underneath the washer and seen water type substance. See in pics. Ordering capacitor W11395618, gear caseW11449840, splutch W10721967, beltWPW10006384, actuator W11481722, wash plate W10902814, bolt W10752187.; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Splutch) and 1 WPW10006384 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W10902814 (Wash plate) and 1 W10752187 (Bolt)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Yorkana, PA 17406
Drew B.
Job Details: 12/01/2022
cx complaint that unit is not draining i foudn the pump to have power and now found theu nit to have piece of glass in the pump housing was able to remove and test now drains and check good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Finksburg, MD 21048
Brian R.
Job Details: 12/01/2022
cx complaint is unit not draining like it should. shes not here her dad was and said he believes its not draining all the way. tested unit and unit filled and sprayed strong. canceled to check draining. took drain pump off and found a hair pin in pump and had it locked up. removed and tested unit again and unit checks and drains saw small drip from seal around motor and rempved motor and cleaned around and installed back and no drips seen now.and unit drains good and fast. job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Louisa, VA 23093
Eric F.
Job Details: 12/01/2022
"Installed pulley, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Wellsville, PA 17365
Sal R.
Job Details: 12/01/2022
"I was able to uninstall the unit and replaced the harness. I then tested and found the same results. I reented Diag and found errors to include F10E2 and F10E3. I ran the unit with the vent fan connected and found the disruption at the UI causing the unit to malfuntion. I canceled the cycle and disconnected the vent fan motor. I then ran the unit and found it to be opperating as designed. I called Whirlpool and explained my finds. I am ordering 1 vent fan motor (W11414073) . Once the part is avalible, please ahve somone form the office call ot set a retun date. Please see SR # 7735122651.; ordrng 1 W11414073 (vent fan motor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Lancaster, PA 17603
Justin L.
Job Details: 12/01/2022
Cx complaint outer glass shattered and knobs not lining up. Was able to access unit and found outer glass had shattered and the valve stems on the regulator were sticking and bending when trying to use cooktop. Contacted safety SR#7735132656 who gave Parts and Labor Auth#W153VE1WPL1. Ordering parts needed for repair and once in office will need to set return. Informed cx not to use oven until repair; ordrng 1 W11176456 (outer door) and 1 W11178521 (nameplate) and 1 W10538763 (manifold) and 1 WPW10339442 (knob) and 1 WPW10515454 (center burner head) and 1 WPW10183369 (center cap) and 1 W10856866 (socket) and 1 W10888179 (bulb) and 1 W11105139 (glass bracket) and 1 W11389703 (bracket)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Richmond, VA 23228
Jonathon C.
Job Details: 12/01/2022
"cx complaint, lid lock issue. tested unit, verified complaint. found lid lock working normally but when the motor rotates counter clockwise, the lid lock sounds like a machine gun and the unit throws a lid lock code. ohm'd lid lock with MR help. readings were correct but according to tech sheet, on the wrong pins. possible its a lid lock issue but we're pretty confident its a short on the control.; ordrng 1 W11611306 (control) and 1 W11307244 (latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Columbia, MD 21044
Robert L.
Job Details: 12/01/2022
"installed ui and main control, unit was clear and cx treated area again while i was there,tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW00
Near Richmond, VA 23223
Jonathon C.
Job Details: 12/01/2022
"cx complaint, ice maker not working. replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Fallston, MD 21047
Neil H.
Job Details: 12/01/2022
7735177766CALLED TECH LINE EXPLAINED THE REPLACEMENT OF DRAIN EXT AND STEAMING THE DEFROST DRAIN AND RUNNING WIRE THROUGH THE DRAIN AND FOAM COMING OUT OF BACK END AND CX STILL HAVING THE LEAKING AND OVER FLOW OF THE FF DRAIN PAN.
We serviced a
WHIRLPOOL MICROWAVE
Model KBHS109SSS06
Near Waldorf, MD 20603
Robert A.
Job Details: 12/01/2022
Cx complaint that the unit is not working as flashing an error code 'f6e0'. I inspected the unit and confirmed the complaint. The unit does not start at all because of the error code. I went in test mode and that's the only error code. The unit needs a new control and UI control. I informed the cx that because I'm not able to start it there may be a heating issue as well once the controls are installed. He understood clearly and still wants to order the controls to restore communication. I'm ordering the parts for the return visit. I collected the payment in full by CC.; ordrng 1 WPW10466825 (user interface 125.81)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Alexandria, VA 22315
Lloyd B.
Job Details: 12/01/2022
Cx complained the unit did not dispense ice. Inspected the unit and found the auger motor coupler teeth are broken. Unit needs new auger motor coupler; ordrng 1 WP2220458 (auger motor coupler)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Ashland, VA 23005
Thomas B.
Job Details: 12/01/2022
Cx complaint unit is not working properly inspected unit found error F24 pressure sensor overfill. Verfied nothing in drain pump comes on and door locks without issue. Checked for debris in line all checks good needs pressure sensor. Tried to call and collect on this cx and it went to a international directory person who didn't know what I was talking about called office for guidance was told to move on until a service call can be collected or the 271.05 for the repair Do Not Order Parts until paid ; ordrng 1 W11044866 (switch-wl)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 12/01/2022
leaking dishwasher inspected unit found unit leaking from hot water supply line rust around collar of hose informed customer we cant service supply line and to contact builder to have replace the intlet hose
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North East, MD 21901
Alexander W.
Job Details: 12/01/2022
Cx stated long fill or no fill. Inspected tested and verified cx complaint found capacitor defective leaking oil ordering capacitor and sched for Tuesday the 13th; ordrng 1 W11395618 (Capacitor)
We serviced a
AMANA RANGE
Model AEP222VAW0
Near Greenbelt, MD 20770
Shawn D.
Job Details: 12/01/2022
replaced switch and light now lights up for the rear left burner. unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Middletown, PA 17057
Fred G.
Job Details: 12/01/2022
"cx complaint unit is leaking. inspected unit and found when unit was washing it was leaking from the middle of behind the front panel on door. removed panel and found water was splashing over the tub. i then found the unit was leaning forward. i also noticed door vent gasket was leaking as well. unit no longer spills over edge of tub, but vent gasket needs replaced. ordering gasket. cx paid in full $48.00."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Wrightsville, PA 17368
Drew B.
Job Details: 12/01/2022
cx complaint tht unit is not cooling naf making loud buzzing sound from the compressor checked starr device found no change and found bad lockd compressor. will need 2 count for return; ordrng 1 WPW10143759 (filter) and 1 WPW10466675 (compressor) and 1 LOOK (LOOK) and 1 SSTECH (ss tech) and 1 2count (2 count)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Virginia Beach, VA 23462
Carl A.
Job Details: 12/01/2022
"cx complaint of unit not washing dishes,checked unit to find no error codes at this time found the water valve to be faiiling,replaced water vavle from v/s,asl found that the cx had low water pressure and advise cx they will need a plumber as well tested unti works as designed.; ordrng 1 W11175771 (Inlet Valve CA /VS), used 1 W11175771 (Inlet Valve CA /VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mount Airy, MD 21771
Brian R.
Job Details: 12/01/2022
replaced parts ordered and recalibrated unit as well as ran auto test. unit now checks. job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Moseley, VA 23120
John P.
Job Details: 12/01/2022
Installed mag and inverter tested working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Columbia, MD 21044
Robert L.
Job Details: 12/01/2022
"installed ui and main control, unit was clear and cx treated area again while i was there,tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Elkton, MD 21921
Alexander W.
Job Details: 12/01/2022
Cx stated unit not spinning out clothes inspected tested and verified cx complaint found slider defective and stator defective cannot resched at this time due to SO part. ; ordrng 1 W10915700 (Stator)
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Virginia Beach, VA 23454
Austin D.
Job Details: 12/01/2022
cx stated unit is oow and did not want to go ahead with service at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hershey, PA 17033
Fred G.
Job Details: 12/01/2022
c x complaint unit is making a buzzing sound from behind unit. pulled ;lnunit out and removed rear cover and found suction line was rubbing on back panel. was able to slighty bend pipe out of the way and placed sealer on it to stop it from happening again. unit now checks good.