cx showed me the iunit is dripping in the refrigerator. found ice build up in the bottom of the freezer. the drain is clogged. removed the ice and unclogged the drain. poured a cup of water downt he drain and it drains great. the unit is now good

came out and replaced all parts ordered and reset unit. advised cx to at least give unit the next 24 hours to get into temp range as unit was off and opened dedfrosting. also advised ice would be the last thing to be made. unit checks. job complete.

installed door seal & dispenser... unit working properly.

"Confirmed cx complaint unit not cooling properly in fridge/freezer. Found freezer evap previously frozen over but currently defrosting properly. Unable to determine cause currently, possible that door was ajar but that is not the case right now. Going to reach back out to cx on Friday 4/7 to follow up and confirm that unit has defrosted properly.; schdld next appmnt for 4/7 FRI !"

cx complaint the unit isn't cool properly. can confirmed. compressor running proper. took evap cover off & found no cool. ordering evap w drier 2 ct needed.; ordering 1 W11578004 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 R600a

Per previous tech I was able to access and replace the evap cover and controls. I then repowered the unit and found that it began cooling and functioning as intended. Job complete

"cx complaint the unit outta glass cracked. can confirmed, ordering glass.; ordering 1 W11602610 (door)"

"Arrived at residence, cx informed me that freezer light had gone out since last visit. Ordering freezer light, spoke with cx, cx okay with me installing door and light at the same time. Will install door on return visit.; ordering 1 W11226500 (light)"

installed door. unit working properly.

"Customer complaint is that none of the burners have a proper low. Found that the LP conversion was incomplete, valve stem adjustment screws were never tightened. Valve screws adjusted to provide a properly low on all burners. Unit is working properly."

"CX complaint. Washer not working. Inspected unit and found unit has a dented lid. Straightened out lid and found lid latch mechanisem broken. Replaced lid latch and tested unit, Working as designed. Job completed, RB"

CX canceled at door. Stated he is going to get new appliances. No work was performed at this job.

"cx complaint that unit is not dispencing ice regularly. the unit has air leaks from chute placed water in chute to see if any ep through issue, the auger has power and runs, mechicannly the unit is appearing to leak friom chute ordering W11098702; ordering 1 W11098702 (chute door 6@trb)"

replaced ice bin and now dispences checks good

CX COMPLAINT THE UNIT NOT HEATING FOUND FAULTY MAG REPLACED AND UNIT TESTED GOOD.

CX complaint was that the unit would not start a wash cycle. I found that the unit had a F2E2 error code. I was able to clear the the error code and accessed and replace the HMI . I recalibrated the unit and ran a auto test. I found the unit tobe opperating as designed.

"CX complaint unit not off once buzzes, advised that is normal due to auto dry has wrinkle prevent as default. And unit will cycle off and on till gets to 'OFF'."

Cx complaint of vibration. After last tech inspected he had found unit needed new motor and rotor. As well as suspension. Arrived today and got behind unit. Removed cover and removed rotor and motor. Replaced with new motor and plugged into control. Re installed old rotor since I was not sent out with one.. while back panel was off replaced all 4 point of suspension. Reinstalled all parts and tested unit. Unit filled but did not spin. I could hear small grinding noise coming from behind unit. Box that motor came in was in bad shape possible used part. Re ordering motor and rotor for return visit. ; ordering 1 W11354541 (Stator) and 1 W11314361 (Rotor)

CX complaint unit not cleaning dishes found bad sump assembly.Quoted CX :W10902372 $294.28$110 labor$15 shipping

"cust stated normal cycle still not draining properly. found normal cycle set to spin off. replaced dispenser assy and tested, no leaks found."

CX complaint WASHER drain error. Replaced drain pump. Test fill cold & hot water. Unit level. Calibrate DLMS. NO LEAKS > JJ

cx complsint unit not running. unit unplugged when i came down plugged in and unit just flashed wash. no codes found. recalibrated unit and ran auto test. found hot turnede off at wall and cold half shut and unit set to warm on last load. believe unit didn't get enogh water and shut down. unit checks through all test. even started a quick wash for a bit. unit checks as of now. advised cx to try a few loads and see how unit does before ordering parts. unit checks. job complete.

apon arrival unit was unplugged ran unit for over an hour unit cooling as working as desighned

"cx complaint of unit not wroking,checkedunit to find no error codes at the time,found that the cap leaking ,lid lock failed and actuator had all failed replaced parts tested unit works as designed; ordering 1 W11481722 (Shift Actuator CA / VS) and 1 W11395618 (Capacitor CA / VS), used 1 W11481722 (Shift Actuator CA / VS), and 1 W11395618 (Capacitor CA / VS) from stock"

"replaced all parts, calibrated and tested, no faults stored after auto test, unit working as designed. left old parts with cx."

CX complaints are rack falling and no wash from DW. Inspected/tested and found unit sump has becaome defective as well as mid rack adjuster. Replaced both parts from pre-is. Tested unit after repair and it is now operating properly. Job is complete

CX complaint unit not working found bad water valve replaced valve assembly tested working as designed

"replaced compressor and high side components, tore down ff, replaced ff evap, vacuumed to -30' hg, pressure held for 20 min, charged low pressure at -5 while cooling fc, advised cx to monitor, unit working as designed."

replaced ignitor tested unit working as desighned

cx complaint of unit not wokring unit shutting down found error for stuc key gave cx quote for console cx not fixing unit

CX complaint unit not working checked unit found bad cold valve replaced the valve assembly tested working as designed

cx complaint of unit making noise nose is idler installed new idler and tested unit now quiet

confirmed custom complaint motor leaking and not running probably not dissolving soap replace some motor tested cleared errors in unit working properly no damage detected

gas valve assy shipped damaged. the part is bent and a gap has formed at the fitting... reordering part...; ordering 1 WPW10546238 (valve-gas)

LEAKING FROM THE FLOAT SWITCH AREA REPLACED THE GASKET ON THE FLOAT UNIT TESTED GOOD.

Cx complaint unit is not working properly inspected unit removed and replaced the shifter tested for proper use still doing a rapid clicking from the shifter ordering the capacitor and control as needed; ordering 1 W11395618 (Capacitor) and 1 W11513246 (Control)

Confirm cx's complaint bottom three buttons do not work on console replaced console to find bottom three buttons still not working possible defective console or control ordering both; ordering 1 W11545876 (Acu) and 1 W10891019 (Console)

"CX complaint no cool.Found both compartment at room temp.Found also evap cover and frezer baskets removed from the unit.Fans running, compressor running and dragging 4.4A. Noticed of a block of ice around capillary and suction lines. Unit needs sealed system repair. Ordering compressor WPW10466675, UV drier WPW10143759 and evaporator WPW10608485. Parts and labor CBE. **SEALED SYSTEM TECH** and **3 COUNTS**. Collecterd $120 with check #; ordering 1 WPW10466675 (compressor) and 1 WPW10143759 (UV drier) and 1 WPW10608485 (evaporator) and 1 sealed system tech and 1 3 counts"

CX complaint door doesn't close unless you push it closed. Advised CX that is normal and that you have to push door closed with handles also advise CX on airflow and proper settings unit currently working as designed

"CX complaint: strike broken. Inspected and verified complaint. I explained to CX that broken/missing parts are not covered. Replaced strike, tested unit and it is now working properly. CX paid for part, S&H and labor for the repair. Job is complete; ordering 1 W11457841 (strike Van Stock), used 1 W11457841 (strike Van Stock) from stock"

customer complaint door Creek and confirmed complaint tightened in lubricated all hinges and rollers but units still creaking must replace hinges and further diagnose; ordering 1 WP2183805 (Lower bracket) and 1 FSPWP2261963 (Upper brackets) and 1 WP2254618 (Middle bracket) and 1 W10849386 (Roller)

Customer complaint is that the freezer light burned out the day after it was replaced. Confirmed that the freezer door switch is working properly. Socket is shorting and taking out the replacement bulbs. Ordering bulb and socket.; ordering 1 W11661565 (socket) and 1 W11518235 (bulb)

"Cs unit only works on normal, heavy duty and bulky setting not working. Confirmed complaint. Found error code f8e1 no fill/long fill. Verified water valve are on, inspected water valves and found the electrical connector not secured to cold water valve. Secured connector and tested unit. Unit is now working as deisgned."

"CX complaint: won't fill with water.Inspected unit, confirmed CX complaint. Found Capacitor Ruptured, Splutch grooved by belt, Splutch stripped, and gearcase seal at gear leaking oil. unit needs new gearcase,splutch,belt,capacitor,shield,actuator,wash plate and wash plate screw.; ordering 1 W11449840 (Gearcase) and 1 W10721967 (clutch) and 1 WPW10006384 (belt) and 1 W11409708 (shield) and 1 W11395618 (capacitor) and 1 W11481722 (Actuator) and 1 W10902814 (wash plate) and 1 W10752187 (wash plate screw) and 1 look (look)"

Customer complaint fan making noise confirmed complaint found ice bowl at capillary line unit appears to have refrigerant leak quoted customer for sealed system repair customer declined repair; ordering 1 W10276644 (Compressor) and 1 W11492867 (Evap)

replacecd gasket and upper rack diag rack no longer hitting gasket

cx complaoint that unit is not running dryer the black lever piece is not contacting the door when closed replaced door switch and tested full operations and checks good.

cx complaint the unit is not making ice. checked the unit and found that the water line was frozen. added sealant to the back of the unit where the water line goes through after unthawing the line. put unit back together and tested operation. ice maker now passing the test. unit is good to go

customer complaint light not working confirmed complaint found faulty switch and refrigerator compartment replaced and unit working properly

"Cx complaint, no ice production, test 56 error code E5 timed ice production, ice box fan not running properly, verified vac at the control, heater circuit open, fill tube is frozen, removed the ice from the fill tube. Installed parts from van stock to complete the repair, ran factory diagnostics, verified ice maker fill-harvest, unit is working as designed.; ordering 1 W10846539 (evaporator fan blade JT VS) and 1 W11087201 (heater JT VS) and 1 W11579560 (ice maker JT VS) and 1 LOOK (LOOK), used 1 W10846539 (ICE BOX FAN), 1 W11087201 (HEATER), and 1 W11579560 (ice maker) from stock"

f8e1 error found hot valve clogged and failed. advise cx to have inlet valve replaced but cx is declining service at this time. left quote for future service if wanted.

"Actuator replaced and calibrated. Unit shifted to agitate, but when it shifted to spin, it failed to properly engage. Ordering control and splutch. Old part returned for quality analysis.; ordering 1 W10721967 (drive pulley) and 1 W11608058 (control)"

arrived to cx home to find no answer. called bill and was told he would be there in 10 mins. he did not show. called office they called cx and was informed he won't be here on time. wants to reschedule.; saved ticket

went to install new glass and found it was wrong checked ms and found engering code was backward looked up new part and it is mor than twice the amount cx is calling wp to try and get consesssion; ordering 1 W11600222 (ss door)

Customer complaint unit screeching confirmed complaint found belt slipping on pulley replaced leveled calibrated and unit not spinning training properly

Cx complaint of unit not cooling. Did confirm unit compressor had a bad bearing causing compressor to blow the overload. Ordering compressor kit.; ordering 1 WPW10507886 (Compressor kit) and 1 134a (134a) and 2 W11506635 (Coupler)s and 1 2cnt (2cnt)

"returned same day, installed Fc door per previous, tested all ops ok"

Confirmed cx complaint unit agitator assembley damaged. Ordering agitator assembley.; ordering 1 WPW10074580 (agitator cap) and 1 WPW10072840 (o-ring) and 1 W10772621 (screw) and 1 WP3951744 (agitator)

Inspected the unit. Found that the cx is saying that the Dryer is making a Scraping Noise while in use. Pulled the top to the unit. Found that the Control Board has fell on top of the Drum. Reinstalled the Control Board. Put a screw in to secure the Control Board. Tested the unit. No noise. Unit is working as Designed.

CX complaint unit is not making ice. Inspected unit and found no water frozen fill tube. Found ice maker arm to not lock into place tried to force ice maker to harvest by jumping T and H ice maker would not respond. You didn't needs new ice maker for repair. Ordering ice maker for return visit CX paid in full. Will return when parts arrive. ; ordering 1 W10882923 (Ice maker)

"replaced capacitor, cleaned oil off of pulley shield. tested unit. unit is now working properly."

"cx complaint was that unit leaks a small amount of gas and the front left and right burned took to long to start up confirmed issue couldnt replaced the manifold because the holding screws for the burner heads was stuck on the cook top, i was going to replaced each valve but some of the valves that came band new was bent cx said they just want a new manifold that wasn't bent cx also wanted a refund for the spark module; ordering 1 wpw10402611 (manifold (reorder))"

"cx complaint unit not heating. checked unit, unit is supplied with 245vac, all fuses checked good. unit has good airflow. come to find motor not sending power to element, ordering motor, blower, and acu to complete repair.; ordering 1 W11618916 (acu) and 1 W11549461 (motor) and 1 WP697772 (blower wheel)"

"cx complaint that unit is cracked on the lip of thje lid stainless area. inside 30 day wrrnty cosemtic, will need W11404468 for repair call to reschd; ordering 1 W11404468 (lid)"

"cx complaint unit not dispensing ice, checked unit, verified issue. could not removed ice bin, used heat gun and still could not remove bin. will have to break bin to remove, ordering all parts needed to complete repair.; ordering 1 W11185686 (ice-contnr) and 1 WPW10309864 (divider)"

"Replaced compressor , vaccum and filled 48g r600. Tested unit. Unit is cooling and working as designed."

Installed new water valve tested unit is not leaking. I tested water pressure and is only getting 35 psi. Unit is back to normal operations.

CX declined service due to being out of warranty and did not want to pay for service. CX thought unit had 10 year warranty.

"CX complaint. sparks came out of stove. Prior diagnosis found unit needs control and main harness due to grounded wire. Installed new control and harness and tested unit, Working as designed. Job completed, RB"

"CX complaint. Washer not working , Prior diagnosis found unit needs cam and motor , . Installed motor and cam . elevated feet so unit doesn't bottom out and tested unit. Working as designed , Job completed, RB"

"CX complains unit keeps coming up with e5 error while running. Found unit to have f5e2 error. Was able to replace lid latch with pre i.d part, tested unit repeatedly, unit is now working as designed, no further work needed."

"CX complaint , Unit not cooling , Found cooling was switched off, Swicched unit on and unit is starting to cool. Job completed. RB"

"cx complaint of unit not spinning clothes dry and is banging agaist cabinet,checked unit to find no error codes at this time found inner tub to be out of round ordering parts needed for repairs will need 2 ct and 2 techs as this this is a tub job; ordering 4 W11316766 (Shock Absorber)s and 1 W11287253 (Assembly, Tub And Drum) and 1 LOOK/LOOK (2 ct / 2 tech)"

Model / Serial numbers are completely different on the unit. Advised the cx that this unit is completely out of warranty. Have the cx a price quote. Cx stated they are not paying anything at all. ( Please see Sd Pictures.) Unit will need the Lid Latch = W11394572. Don't go without parts.

"CX complaint fan noise when door is closed. Replaced parts & secure harness out of the way. Test fans are working & thermistors read. CX test door & fan operation, CX called in to report ice maker stopped working 2weeks ago.Found E5 error for faulty ice maker thermistor. ice maker FBO > JJ; ordering 1 W11658802 (ice maker. FBO)"

CX complaint was that the oven door would not close all the way. I fpound that the right side hinge bushing was binding. I was able to access and replace the hinges and the gasket due to tear. Unit test good.

cx comp unit freszzez rc comp called tech line spoke with tj had me set rc therm in water and ohm from control stated replace control and ui found therm reads 8.3 in ice water at control ; ordering 1 W11518204 (UI) and 1 W11566851 (control)

CX complaint is range clicking. Inspected/tested and found the unit is working properly and designed. Found no issues at all. CX was hearing ignitor clicking. Job is complete

f6e1low water pressure f9e4 lower spray arm error replaced sump tested unit now working as desighned watched both wash arms move and spray insp for leaks drain unit working as desighned

Arrive to replace gear case and basket. I inspected basket before starting repair. I found large dent in the side of basket. Advise customers that we will have to reorder basket it would rather to replace all parts at the same time. Reordering basket; ordering 1 W11178227 (Reordering basket)

"Cx complaint, unit starts on it's own with out any contact, ran factory diagnostics, error codes 5-1 door switch stuck open 10-2 vent wax motor problem, found wax motor full of soap residue, during diagnostics tested ok, cleared the error codes. Ordering parts for the return visit, advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed. Called Whirlpool Tech Line and spoke with Bruceto document.; ordering 1 W11649995 (VENT ASSY) and 1 W11545539 (GASKET) and 1 W11412299 (LATCH) and 1 W11535094 (INLET HOUSING)"

The unit is leaving water in the softener tray. Customer states that she doesn't use software tray but after cycle she'll find water in it. I advise her that it'll still go through and fill water up through this area. Regardless if it's being used or not. I ran diagnostics found unit does not have any error codes. I ran diagnostics test that runs all cycles. And tested unit I found a small amount of water in the softener tray. I removed tray and made sure that siphoning caps were pressed down firmly. I found detergent one I could press down more. But it's okay it's on anything to worry about. I also made sure that what unit was level had to adjust front feet just a little bit. Unit is working properly

"Installed recirculation pump assembly, ran factory diagnostics to verify unit operation...working as designed."

"Customer complaint is that the unit stopped working after they did one load and the unit was very hot. Inspected unit found after pressing start button the unit would not tumble or respond. I found that tube is crimped in multiple areas but is only about 4 ft long. I removed vent from the wall and immediately noticed it was completely clogged with lynn. I remove that from unit and found the same exact thing. I documented lit in the vent. I cleared all lit with lint brush. And reformed then. I removed back panel and sound thermal fuse had opened again and was also missing a quarter inch screw from the thermal fuse where it mounts to the blower housing. I reinstalled new thermal fuse from Van stock and quarter inch screw. I reattached event and tested unit. Unit is now heating and has good air flow. I also went outside to make sure that vent door was opening properly and it is now after removing lint from vent door as well. I advise customer that they should replace vent here very soon just do to the crimps that were in it and to have a better airflow. Customer understands and unit is now working properly; ordering 1 WP3392519 (Thermal fuse) and 1 LookAHvs (Look AH vs), used 1 WP3392519 (Thermal fuse) from stock"

"Arrived on-site, found cx did not have the parts to complete the repair, advised cx to contact VIA dispatch to schedule a return visit once parts are received, cx agreed.; ordering 1 LOOK (LOOK)"

Customer stated units been making ice and canceled appointment

Installed cold water valve. Tested unit both valves now working properly. Unit is working as designed.

"Cx complaint, water leaks from the bottom left corner during the cycle, ran factory diagnostics test, diverter not changing wash position, verified vac at the control during the test. Advised cx sump-pump on order, contact VIA dispatch to schedule a return visit once part is received, cx agreed.; ordering 1 W11460945 (sump-pump)"

CX complaint unit is leaking water arrived today and verified complaint. Inspected unit removed lid and found on the back left corner. There was water sitting on top of suspension found water to be coming between tub ring and outer tub. Different company came and used tape and sealant to prevent water from coming between them. Adding variables that were not needed. Inspected tub and found inner tub to be slightly bowed causing a bad spin. Ordering in a tub an outer tub. As well as tub ring for return visit. ; ordering 1 W11550886 (Tub ring) and 1 W11172199 (Inner tub) and 1 W10371566 (Outer tub)

Cx complaint is that the knob won't attach to the timer. Upon arrival I found that the timer shaft has separated and came loose from the timer itself. I am ordering the timer. Please contact cx when the part is available to schedule the return visit.; ordering 1 WPW10185982 (Timer)

CX COMPLAINT FRESH FOOD DRAWER NOT CLOSING THE EVAP PAN OVER FLOWING THE DRAIN EXT NEEDED AND THE DRAIN NEEDS TO BE STEAMMED/CLEARED IF AFTER REPAIR UNDER THE FRESH FOOD STILL GETTING SHEET OF ICE THE DRAIN IS COLLAPSED AND UNIT NONREPAIRABLE; ordering 1 W11084807 (extension)

"Agitator is seized to shaft of gearcase.. tried for 30 mins to break loose.. needs new agitator, will have to break off and replace to complete repair; ordering 1 W11550891 (agitator) and 1 look (look)"

installed idler and spring. drum that was delivered is damaged. previous techs notes don't say why the drum was needed and i see nothing wrong with the current one. tested unit for cx. unit ran quietly. cx says noise is a tapping that happens randomly. advised her to use unit like normal and call us back if noise returns. unit is working as designed.

cx complaint of unit display not working inspected unit found the disply will go out but unit still working not on all cycles unit will need new conrol and ui; ordering 1 W11544680 (control)

"cx complaint using big RR burner unit error f47, found module overheated again, found no vent cut in face of cabinet, and only 4' clearance to drawer, cx understands and is will ing to remove drawer on return until theybcan have cabinet modified, ordering module..... service fee prior 30 , parts CBE and labor prior 30 no charge; ordering 1 W10857232 (module CBE prior 30)"

"cx complaint no water or ice, valve humming, cx had video of plumber showing water to unit, found white poly line over tightened crushing o-ring, shutting water off at vavle, loosend fitting and water started floating, line had kink also, cx to have line replaced, testeed all ops ok"

F8 E0 diagnostic code. Needs w11107275 Customer declines repair cx calling swift appliance where purchased and getting a replacement..

Installed igniter and spark module. All check ok. Operating as designed.

Installed new control. All check ok. Operating designed.

"Cx complaint, cooktop flames lok, bake-broil not cycling properly, shutting off, tested all unit circuitsm\', checked ok. Found water column pressure at 3, pics on SD...min 5 max 14 WCP is required for the unit to operate properly. Advised cx to contact the local gas companty to resolve the issue, cx agreed. Once corrected the unit will work as designed."