We serviced a
WHIRLPOOL DRYER
Model MEDB955FC1
Near Annapolis, MD 21403
Mitchell H.
Job Details: 12/02/2022
cx complaint unit is banging. replaced drum and tested. unit is now good to go. cx approves. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 12/02/2022
arrived informed cx on pricing and she has extended warrenty she said she made appointment online and she said it showed her warrenty when filling out form. told cx to call whirlpool to send correct ticket over
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Winchester, VA 22603
Ricky E.
Job Details: 12/02/2022
compressor shipped unpressurerized and rattling.. will reorder part...; ordrng 1 W10507884 (compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Stafford, VA 22554
Carl R.
Job Details: 12/02/2022
"Cx complaint is, Washer is making really loud sounds when changing wash modes-jamming noise sounds like a grinding. Talked with cx and cx has recording of the sound. Looked underneath and removed the cover to splutch. Removed fastener and belt and splutch, seen plastic dust. Replaced splutch and installed other parts. Tested unit, no more grinding. Unit working properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Milford, DE 19963
Frederick R.
Job Details: 12/02/2022
"CX complaint is WM spins only. Inspected/tested and found unit has a faulty actuator. U;on further inspection found gearcase oil sprayed all over components under outer tub. Orderdering. Gearcase, actuator, motor, capacitor, splutch belt. This will be a 2ct gearcase job; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W11239857 (belt) and 1 W11428524 (capacitor) and 1 WPW10427633 (pulley shield) and 1 W10721967 (splutch) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Norfolk, VA 23513
Carl A.
Job Details: 12/02/2022
replaced all aprts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Glen Burnie, MD 21061
Alexander D.
Job Details: 12/02/2022
replaced evap harness and defrost thermistor. tested unit. unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 12/02/2022
"replaced switch, tested, unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Staunton, VA 24401
Danny R.
Job Details: 12/02/2022
installed parts checosk
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 12/02/2022
"Cx complaint, no-cool installed parts to complete the repair, vacuumed and charged with 68 grams of R600A. Verified proper sor flow, cooling-freezing...working as designed.; ordrng 1 R600A (R600A JT VS) and 1 LOOK (LOOK) and 1 W11109499 (drier-tube JT VS), used 1 R600A (R600A), and 1 W11109499 (DRIER-TUBE) from stock"
We serviced a
WHIRLPOOL RANGE
Model KFGG500ESS3
Near Elkridge, MD 21075
Robert L.
Job Details: 12/02/2022
"installed center orifice holder per previous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Pasadena, MD 21122
Alexander D.
Job Details: 12/02/2022
"cx complaint unit making grinding/rattling noise, water splashes on the lid and sometimes clothes dont seem like they got wet and some of the clothes are warm but not all of them. inspected unit and verified complaint. advised cx that splashing on the lid is normal because the water coming out of the faucet hits the basket close to the top. hoses arent reversed and have good water pressure coming all valves, noticed loud whistling noise from valve when hot was filling. cx played me video of sound and it sounds like slider or gearcase. tried replacing slider but there is alot of play in gearcase. leveled unit, ran calibration and autotest, can still hear noise. ordering gearcase, slider, clutch, control and valve. call cx to schedule return once we have eta on parts.; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11510463 (control) and 1 W11220230 (valve) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Annapolis, MD 21401
Mitchell H.
Job Details: 12/02/2022
cx complaint unit freezing and then spoiling food because temps are so inconsistent. replaced all 3 controls. set to rec temps. unit should be good to go. infomred cx to monitor it over the next few weeks and let us know if issue is still there or not.
We serviced a
WHIRLPOOL RANGE
Model JED8430BDF
Near Richmond, VA 23229
Thomas B.
Job Details: 12/02/2022
Cx complaint unit is not working properly inspected unit found front right element inner element stays on with switch on or off unit will need new switch. Cx states was boiling water and it overflowed causing issue qouted 236.42 for switch replacement. Cx paid by CC in full; ordrng 1 WP74008248 (switch-inf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Greencastle, PA 17225
Andrew S.
Job Details: 12/02/2022
Cx complaint is that the water drips after using the dispensor. Upon arrival I found that the water does drip within a few seconds after finishing dispensing. I was unable to see the unit drip other than immediately after dispensing. I found that the valve is shutting off and is not leaking after it closes. I found that the unit does not need and repairs at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fairfax, VA 22030
Christian C.
Job Details: 12/02/2022
Cx complaint unit sometimes works and sometimes doesnt. Inspected unit correct outlet polarity. Getting 123.7VAC from outlet. Unit turns on no errors stored. Ran through diagnostics no issues. Ran through normal wash and after a few minutes unit cut off and cannot turn back on. Inspected control no blinking led. Getting 123.7VAC to control. Ordering control. Control 3 at upper marlboro and 0 at whirlpool.; ordrng 1 W11116592 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Leesburg, VA 20175
Ezra M.
Job Details: 12/02/2022
"noise concerns, doors uneven, unit not leveled, first noise caused by condenser rubbing cardboard sheet under condenser, second noise is compressor and is normal. leveled unit, adjusted doors."
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW01
Near Leonardtown, MD 20650
Shane B.
Job Details: 12/02/2022
"cx complaint is the unit displaying SUDS and F21. unit does not drain or complete cycles. checked for codes. found F21 saved several times. ran a drain and spin. pump does run. i inspected drain pump. found trap clogged with baby socks and other debry. once clear i tested the unit and it filled, washed and drained properly. unit is working as designed. cx paid service call."
We serviced a
JENNAIR REFRIGERATOR
Model JBRFR36IGX00
Near Annapolis, MD 21403
Andrew H.
Job Details: 12/02/2022
Cx complaint is the unit is damaged at the top right corner of the frame area and across the top the the left corner. the top frame is not a replaceable part and there are no parts that can be replaced to repair this unit. i was advised that im am documenting issue for exchange.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 12/02/2022
"Cx complaint, no-cool installed parts to complete the repair, vacuumed and charged with 68 grams of R600A. Verified proper sor flow, cooling-freezing...working as designed.; ordrng 1 R600A (R600A JT VS) and 1 LOOK (LOOK) and 1 W11109499 (drier-tube JT VS), used 1 R600A (R600A), and 1 W11109499 (DRIER-TUBE) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fairfax, VA 22030
Christian C.
Job Details: 12/02/2022
Cx complaint unit sometimes works and sometimes doesnt. Inspected unit correct outlet polarity. Getting 123.7VAC from outlet. Unit turns on no errors stored. Ran through diagnostics no issues. Ran through normal wash and after a few minutes unit cut off and cannot turn back on. Inspected control no blinking led. Getting 123.7VAC to control. Ordering control. Control 3 at upper marlboro and 0 at whirlpool.; ordrng 1 W11116592 (control)
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Yorktown, VA 23692
Lucas R.
Job Details: 12/02/2022
"upon arrival spoke with cx advised was 10 min away, waited, upon arrival cx had to pick up daughter, pre id'ing stator for return visit as well if available, advised cx to contact office as earlier appt. may be available.; ordrng 1 W11354541 (stator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Virginia Beach, VA 23456
Anthony D.
Job Details: 12/02/2022
cx complaint unit still making noise checked unit to find evap covered in ice upon defrosting evap with steamer noticed defrost heater connector was not plugged in plugged connector backing finished defrosting unit tested unit is working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS
Near Chesterfield, VA 23832
Joseph D.
Job Details: 12/02/2022
could not locate; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bunker Hill, WV 25413
Ken M.
Job Details: 12/02/2022
Ice maker and valve replaced. Unit leveled. Unit tested and is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Surry, VA 23883
Lucas R.
Job Details: 12/02/2022
"cx complaint unit making noise, checked unit found banging noise from rear panel onto chassis, secured panel added foam gasket, tested on drain and spin w/ towels, unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/02/2022
"Cx complains about a clicking noise, cks unit, damper and fans working ok.. the noise comes from the back of the unit, a piece of blue shipping tape came off and is making noises when the condenser fan turns on.. unti cks ok"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Williamsburg, VA 23185
Lucas R.
Job Details: 12/02/2022
"cx complaint unit not heating, checked unit found open element, verified 240vac to element, replaced element, tested unit working as designed"
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Richmond, VA 23236
Jerod R.
Job Details: 12/02/2022
"tested unit found unit has bad ice grid heater , wire is severed; ordrng 1 W10919199 (grid-cuttr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Haymarket, VA 20169
Demonte S.
Job Details: 12/02/2022
Installed the Rail Mullion & Freezer Door. Heated the Door. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Conestoga, PA 17516
Justin L.
Job Details: 12/02/2022
Cx complaint unit making noise during spin. Was able to access unit and found failing bearing. Attempted to seperate the unit but wash plate is seized and will need broken off. Ordering all parts needed for repair and once approved parts will ship to cx who will contact us.; ordrng 1 W10381078 (outer tub) and 1 W10549509 (spin basket) and 1 WPW10380698 (wash plate) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Richmond, VA 23230
Jonathon C.
Job Details: 12/02/2022
"cx complaint, lid latch failed. replaced parts per prior diag. tested unit. unit working as designed. job is complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Alexandria, VA 22306
Dustin F.
Job Details: 12/02/2022
"Upon Arrival, Unit was stuck with lid lock on. Took top off to access control and replaced control per previous tech. Ran Test cycle and unit would not proceed after cold water and warm water valves were tested. No codes were present. Would not drain. Used Shop Vac to drain all water out of unit and clean floor. tested continuity for drain pump at j63 and j66 and got 24.7 ohms. Then went to drain pump and got 22,2 ohms at the drain pump its self. Drain pump was hot to touch, checked for clogs and found nothing. Tried test mode again and again, the drain pump would just hum and not work. unplugged unit to unlock then tried a drain and spin cycle. still, drain pump hums and unit doesnt work. Unit needs new drain pump. Ordering drain pump 32 in stack and scheduled cx please put on cancel list; ordrng 1 W11399437 (Drain Pump) and 1 Look (Look)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Midlothian, VA 23112
Jerod R.
Job Details: 12/02/2022
tested unit found unit had suspension out of mount remounted and tested unit is now fully functional
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Alexandria, VA 22308
Dustin F.
Job Details: 12/02/2022
"CX complaint: Unit Leaking on floor periodicallyInspected unit, found drain tube clogged in the back and condesor super dirty. Condensor being soo dirty more then likely is making the frist overcool and over defrost. With the drain tube clogged i found evidence of water leaking out of the check valve onto the floor. Also found evidence of mice damaging the drain pan. Checked all water valves, lines, and connectors for leaks. all good. I cleared out the blockage in the CX drain tube with pipe cleaner and reset the tube. unit now working as intended. Charged CX $120.00 service fee."
We serviced a
JENNAIR OVEN
Model JJW2827WS02
Near Potomac, MD 20854
Roberto I.
Job Details: 12/02/2022
"Cx complaint bake cycle on upper oven was started, but lower oven preheated instead. It went on over temperature, a 'call service' message came on the display, and I had to flip the breaker off.Ran diag, found no errors. Tested lower oven relays, they worked as designed. Ran a 350F bake cycle on upper oven and inserted thermocouple on lower oven. The upper preheated and the lower didn't go over 75F. Unable to replicate any issue.Called tech line, spoke to Andy and explained all I did. He had no idea and told me to try to replicate the issue. I was unable to replicate any issue, the oven worked as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newark, DE 19713
Alexander W.
Job Details: 12/02/2022
Cx complaint of sizzling sound handles looses and doors not aligned. Inspected tested and verified cx complaint tightened handles and leveled fridge explained how the frost hitting defrost heater will make a sizzling sound and its operating normally. Unit is working as designed job is complete.
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Richmond, VA 23236
Jerod R.
Job Details: 12/02/2022
"tested unit found unit has bad ice grid heater , wire is severed; ordrng 1 W10919199 (grid-cuttr)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newark, DE 19713
Alexander W.
Job Details: 12/02/2022
Installed lid latch per previous diag and tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chester, VA 23831
Chris B.
Job Details: 12/02/2022
replaced power cord tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Edgewater, MD 21037
Mitchell H.
Job Details: 12/02/2022
got to abc appliance and saw parts were ordered on 10/17 called office they informed me parts were shipped to other addres AD was out to. which is a vacant house still. informed the cx they will need to go check and see if parts are there. if they are to call us back and schedule for repair. if not then call us and let us know so we can find where parts are or re order. moving on.; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model ASI2175GRS07
Near Glen Burnie, MD 21061
Alexander D.
Job Details: 12/02/2022
"replaced control, tested unit. advised cx to monitor and call back if issues persist"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Hanover, PA 17331
Bernard M.
Job Details: 12/02/2022
"Cx complaint unit doesn't cool. Entered service mode and ran test 38, accessed the compressor and found it running. Evap fan also running b ut unit wasn't cooling. Accessed evap and found no frost pattern. Unit will need sealed system repair. Also found the left bracket in freezer to be damaged and the middle rack doesn't slide in and out smooth. The freezer door has dents and scratches on it. Cx is inside the 30 days of purchase for cosmetic damage. Door to be shipped to cx address. Once all parts are in contact cx to reschedule.; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier) and 1 W11291123 (evaporator) and 1 W11548259 (condenser) and 1 W11129486 (freezer door) and 1 W11241580 (left bracket) and 1 W10909682 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near Silver Spring, MD 20901
Israel R.
Job Details: 12/02/2022
Installed new door and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Norfolk, VA 23503
Carl A.
Job Details: 12/02/2022
"cx complaint of unit not washing or spinning,rand unit through diag to ginf the following error code F7E1,found that the acutator had failed with the cap,replaced both parts tested and calibrated unit works as deisgned"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 12/02/2022
"Installed parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Williamsburg, VA 23188
Lucas R.
Job Details: 12/02/2022
"cx complaint no operation, checked unit, identified f5e1 unit lid lock code - verified 120vac to lock, mechanical failure within lid lock; ordrng 1 WPW10482836 (latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Martinsburg, WV 25403
Ken M.
Job Details: 12/02/2022
"Console, control, and UI replaced and tested. Unit is working properly. Old console and UI left with customer."
We serviced a
WHIRLPOOL DRYER
Model WED8500DC
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
Cx stated sound coming from unit during operation inspected tested and verified cx complaint found idler and rollers defective ordering belt just in case cannot reached due to SO part. ; ordrng 2 WPW10314173 (Roller)s and 1 W10849499 (Belt) and 1 W10837240 (Idler)
We serviced a
WHIRLPOOL RANGE
Model JED8430BDF
Near Richmond, VA 23229
Thomas B.
Job Details: 12/02/2022
Cx complaint unit is not working properly inspected unit found front right element inner element stays on with switch on or off unit will need new switch. Cx states was boiling water and it overflowed causing issue qouted 236.42 for switch replacement. Cx paid by CC in full; ordrng 1 WP74008248 (switch-inf)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near North Beach, MD 20714
Shane B.
Job Details: 12/02/2022
"complaint is unit leaving clothes soaking wet. cx said it doesnt happen when her husband does laundry but happens to her frequently. when i arrived unit had finished a load. load was not soaking wet. spin speed set to medium. checked for codes and found F0E1 load in during clean cycle, F0E5 off blance, F5E2 lock failure, F0E2 over suds, F9E1 long drain. cleared codes, ran service cycle. unit completed cycle with no codes or issues. ran several cycles without any issues. i did find some water stains at the bottom middle of door. bellows is allowing water to leak from door into the pull out tray at the bottom of unit. it had water in it. unit will need a new bellows. advised cx to check spin setting before starting cycle and went over loading/cycle selection. ordering bellows. schedule when; ordrng 1 W11314648 (bellow)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Silver Spring, MD 20906
Israel R.
Job Details: 12/02/2022
Installed new motor and ntested. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23452
Anthony D.
Job Details: 12/02/2022
cx complaint unit not making ice checked unit to find E2 motor lost position code ordring icemaker to complete repair; ordrng 1 W11579560 (ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Dover, DE 19901
Andrew W.
Job Details: 12/02/2022
"Per prior tech's diagnosis, replaced inlet valve and tested unit and checked for leaks. unit is working as designed and no leaks detected. job complete. per prior tech notes, cx is paid in full"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Port Tobacco, MD 20677
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is shaking violently during the spin cycle. I inspected the unit and confirmed the complaint. I found no error codes. I checked the suspension and found the RF suspension rod not sitting correctly in place. I correctly positioned the suspension rod and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Alexandria, VA 22314
Lloyd B.
Job Details: 12/02/2022
Cx complained the unit did not dry on sensor dry. Installed new control and cx will use and keep an eye out. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Norfolk, VA 23513
Carl A.
Job Details: 12/02/2022
cx cancelled at door
We serviced a
WHIRLPOOL DRYER
Model WED8500DC
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
Cx stated sound coming from unit during operation inspected tested and verified cx complaint found idler and rollers defective ordering belt just in case cannot reached due to SO part. ; ordrng 2 WPW10314173 (Roller)s and 1 W10849499 (Belt) and 1 W10837240 (Idler)
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Waynesboro, PA 17268
Andrew S.
Job Details: 12/02/2022
Per previous tech I was able to access and repalce the control and console panel. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Gaithersburg, MD 20878
Julian H.
Job Details: 12/02/2022
CX complaint about unit kept sparking when rf burner is on confirmed issue moisture /heat sensing related issue properly grounded and polarized on outlet 120vac reading from outlet issue with spark module switch and ignitor not detecting flame on need parts called TL after testing states to replace spark module ordering all other parts to fix it could be an opening on wiring internally that is causing issue SR#7735189804; ordrng 1 W10859820 (harns-wire) and 1 W10862325 (igntr-surf LF) and 1 W10862326 (igntr-surf LR) and 1 W10862323 (igntr-surf RF) and 1 W10862324 (igntr-surf RR) and 1 W10834700 (harns-wire)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS
Near Chesterfield, VA 23832
Joseph D.
Job Details: 12/02/2022
could not locate; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Silver Spring, MD 20906
Israel R.
Job Details: 12/02/2022
Customer complaint unti was not starting. I tested the unit and the unit has not error codes and completed the cycle. Tested more and the unit is starting the cycle i cant find any issue. And the is working everytime. Could not replicate the issue. She will call back if the problem keeps happening.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Warrenton, VA 20187
Daniel J.
Job Details: 12/02/2022
washer unable to start a cycle wont power on was able to enter diag cycle foud f6 e2 error ui acu communicatrion error and alo f2e1 error for stuck button removed panel found corrsion on back of ui sugguesting console be replaced replaced unit powers on and starts cycle but damage to front panel cracked near deep fill reordering console; ordrng 1 w11135391 (console (reorder damaged part))
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Owings Mills, MD 21117
Justin S.
Job Details: 12/02/2022
unit has been moved to the shop. replace dthe control holder and lamp. the unitis now illuminating the bulb. the unit is now good
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Moseley, VA 23120
Jerod R.
Job Details: 12/02/2022
replaced ordered parts an dtested unit is now fully functional
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Charlottesville, VA 22901
Eric F.
Job Details: 12/02/2022
"Confirmed cx complaint unit intermittently leaking from left side of door. Cx states leaking is intermittent. Sometimes will work fine, sometimes will leak. Found evidence of left side of door not always seating properly upon closure, allowing water to build up around left side mounting tab that runs down outside of cabinet. Adjusted door, sealed mounting tab holes with clear foodgrade silicone. Job was in a limited cell area, calling techline on monday to document findings.; schdld next appmnt for 12/12 MON !"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Annville, PA 17003
Justin L.
Job Details: 12/02/2022
"cx complains cooktop is cracked. Was able to access unit, and found that the cooktop had heat fractures. Was able to replace glass cook top. Unit works as designed no further work needed."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fairfax, VA 22030
Jason A.
Job Details: 12/02/2022
CX complaint WASHER not spinning or draining. Load is wet at end of cycle. Founbd F7 E1 error & cannot manually agitate or spin. Replaced actuator & test. Actuator moves but still no agitate or spin. Motor measures 4OHMs & cap 59 uF. Parts are at Whirlpool > JJ; ordrng 1 W11222082 (motor-drve) and 1 W11411581 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Herndon, VA 20171
Christian C.
Job Details: 12/02/2022
Installed control. Set temps to recomended.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Moyock, NC 27958
Austin D.
Job Details: 12/02/2022
"cx complaint the unit is not cooling. checked the unit and found that the unit is expierencing an intermitten issue where the unit shuts down. no lights are on, no fans running, and the dispensers are not responsive. called techline and was told showing signs of a short. realistically with all the components effected they wanted me to try the panrty ui and harness first and see if that resolves the issue. was advised with temps that i had when arriving not to do SS.; ordrng 1 WPW10769076 (pantry ui) and 1 W11170612 (harns-wire)"
We serviced a
KITCHENAID FREEZER
Model KBSN608ESS
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/02/2022
"this is a built in refrigerator, the contractor ordered a freezer door because the door cover has some scratches, i explain to the client that she doesn't need the door, what she needs is the panel, she will contact the contractor."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Moyock, NC 27958
Austin D.
Job Details: 12/02/2022
"cx complaint the unit is not cooling. checked the unit and found that the unit is expierencing an intermitten issue where the unit shuts down. no lights are on, no fans running, and the dispensers are not responsive. called techline and was told showing signs of a short. realistically with all the components effected they wanted me to try the panrty ui and harness first and see if that resolves the issue. was advised with temps that i had when arriving not to do SS.; ordrng 1 WPW10769076 (pantry ui) and 1 W11170612 (harns-wire)"
We serviced a
JENNAIR DISHWASHER
Model JDTSS244GS0
Near Germantown, MD 20874
Roberto I.
Job Details: 12/02/2022
"CX complaint upper rack broke.Inspectred unit, found upper tracks separated. Replaced both tracks per sp W11296667. Parts and labor covered by S22916. Unit tested ok. Collected $120"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Centreville, VA 20120
Christian C.
Job Details: 12/02/2022
"Cx complaint metal piece sticking out of door and front right burner is not lighting. Inspected unit found thermal event caused side of glass to crack and side of door falling apart. Front right burner taking a while to ignite. Installed door panel, nameplate and burner head."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Glen Burnie, MD 21061
Alexander D.
Job Details: 12/02/2022
replaced evap harness and defrost thermistor. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Fallston, MD 21047
Neil H.
Job Details: 12/02/2022
CX COMPLAINT THE HEATER WAS ONLY GETTING 5VAC FOUND CONTROL NOT SENDING PROPER VOLTAGE REPLACED AND THE HEATER NOW WORKING GOOD.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fairfax, VA 22030
Jason A.
Job Details: 12/02/2022
CX complaint WASHER not spinning or draining. Load is wet at end of cycle. Founbd F7 E1 error & cannot manually agitate or spin. Replaced actuator & test. Actuator moves but still no agitate or spin. Motor measures 4OHMs & cap 59 uF. Parts are at Whirlpool > JJ; ordrng 1 W11222082 (motor-drve) and 1 W11411581 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Herndon, VA 20171
Richard B.
Job Details: 12/02/2022
"CX complant, Dryer has error code Inspected unit and found motor error code , Plugs tight. Changed motor from van stock and tested unit . Dryer working as designed. Job completed RB; ordrng 1 W11234001 (motor drive VS) and 1 looklook (look look), used 1 W11234001 (motor drive VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bowie, MD 20721
Shawn D.
Job Details: 12/02/2022
"cx compalint unti is not working. inspected unit then plugged it in and drain pump is running, canceld it out then checked for errors and has f0e5 cleared code then ran service ccyle and everything passed but seems like when spinning its slipping. checked under unit no belt is good gearcase looks good. removed wash plate to find the hub going bad. replaced hub then ran servuce cycle agan and sounds good. calibrated control. unit is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lewes, DE 19958
Michael E.
Job Details: 12/02/2022
"CX complaint: very loud when running. Tested and verified complaint. I found the condenser is rattling and the vibration is coming from the compressor which is vibrating excessively. Ordering compressor, coupler, dye drier, 2 count and SS tech needed per FR; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Elizabeth City, NC 27909
Branden R.
Job Details: 12/02/2022
"once arrived cx did not come to door , once cx came to door found unit is out of warrnty and cx advised unit still have 10 year warrenty advised unit is no longer under any warrenty and service will be 120 cx refused service stating it should be coverd and they will call us back out when they fine paper work ..."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Stafford, VA 22556
Carl R.
Job Details: 12/02/2022
"Cx complaint is, Dryer throwing breaker in box, had electrician come out and check everything looks good. From previous tech recommendations timer switch is needed. Removed lid and original timer switch. Installed new timer switch and tested unit for 20 min. Unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Round Hill, VA 20141
Ricky E.
Job Details: 12/02/2022
"installed parts, unit cks ok....; ordrng 1 look/look (look/look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Surry, VA 23883
Lucas R.
Job Details: 12/02/2022
"cx complaint unit making noise, checked unit found banging noise from rear panel onto chassis, secured panel added foam gasket, tested on drain and spin w/ towels, unit working as designed"
We serviced a
KITCHENAID DBL WALL OVEN
Model KOCE507ESS11
Near Baltimore, MD 21208
Justin S.
Job Details: 12/02/2022
cx says the microwave on the unit has a burning smell when using it. cx says another company has been out already and has replaced the cooling fan mag tube and inverter. tested the unit and the unit is heating good but does have a burning smell. the unit has a f6e4(ui and appliance manager mismatched). dont see any burnt spots visually inspecting. called tech support and spoke with an ed. activated the mag in diagnostics no smell heating good. activated the cooling fan and the fan is smelling. activated the crisper and no smell. file number 7735185972.; ordrng 1 W11344874 (fan) and 1 W10915651 (cover-plt)
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS6
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 12/02/2022
"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 12/02/2022
arrived informed cx on pricing and she has extended warrenty she said she made appointment online and she said it showed her warrenty when filling out form. told cx to call whirlpool to send correct ticket over
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Halethorpe, MD 21227
Alexander D.
Job Details: 12/02/2022
cx complaint water dripping out of dispenser and ice falling out of chute onto floor. inspected unit and verified complaint. can see streak running down front of door. cx said he usually checks ice chute after hes done dispensing ice and its empty but ice falls out later. found hairline crack in door waterline and ice door not sealing. ordering fz door and ice container. need 2 tech to hold door up while feeding waterline and harness thru hinge. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages. cx understands.; ordrng 1 LW10918659 (fz door) and 1 WPW10558424 (ice container) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Virginia Beach, VA 23456
Austin D.
Job Details: 12/02/2022
wrong compressor ordered due to the manufactuer code not being changed. my mistake. called the office and was able to get it rescheduled for the 9th. cx agreed and understood about the mistake. will return once the correct compressor is delivered.; ordrng 1 W11370574 (compressor)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Lewes, DE 19958
Michael E.
Job Details: 12/02/2022
"CX complaint: bake and broil are not lighting. Tested and verified complaint. I found neither bake nor broil are not sparking. Replaced spark module, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Herndon, VA 20171
Richard B.
Job Details: 12/02/2022
"CX complant, Dryer has error code Inspected unit and found motor error code , Plugs tight. Changed motor from van stock and tested unit . Dryer working as designed. Job completed RB; ordrng 1 W11234001 (motor drive VS) and 1 looklook (look look), used 1 W11234001 (motor drive VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS00
Near Laurel, DE 19956
Frederick R.
Job Details: 12/02/2022
Replaced valve and reset ice maker. Tested unit after repair and the IM harvests properly and fills with water. Job is complete
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Haymarket, VA 20169
Demonte S.
Job Details: 12/02/2022
Inspected the unit. Found that the cx is saying that the Cooktop had split. Checked the Cooktop. Single line split. This is a sign of a Heat crack. Installed new Cooktop. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Norfolk, VA 23503
Carl A.
Job Details: 12/02/2022
"cx complaint of unit not washing or spinning,rand unit through diag to ginf the following error code F7E1,found that the acutator had failed with the cap,replaced both parts tested and calibrated unit works as deisgned"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wilmington, DE 19805
Alexander W.
Job Details: 12/02/2022
Cx stated unit not drying clothes inspected tested and verified cx complaint found nothing wrong with dryer washer not spinning clothes out properly.
We serviced a
KITCHENAID DBL WALL OVEN
Model KOCE507ESS11
Near Baltimore, MD 21208
Justin S.
Job Details: 12/02/2022
cx says the microwave on the unit has a burning smell when using it. cx says another company has been out already and has replaced the cooling fan mag tube and inverter. tested the unit and the unit is heating good but does have a burning smell. the unit has a f6e4(ui and appliance manager mismatched). dont see any burnt spots visually inspecting. called tech support and spoke with an ed. activated the mag in diagnostics no smell heating good. activated the cooling fan and the fan is smelling. activated the crisper and no smell. file number 7735185972.; ordrng 1 W11344874 (fan) and 1 W10915651 (cover-plt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB03
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
"Cx complaint unit not making ice inspected tested and verified cx complaint found ice maker defective stuck in harvest position installed new ice maker from pre-id parts and tested unit, unit not finding him position or doing anything, reset power still nothing cut open harness through door no signs of failed harness took continuity through grey wire straight to ice maker and there is a break in wire just not visible, ordering FC door and informed cx of wait time and delivery to cx home also ordering control just in case. Cannot reached due to SO part. ; ordrng 1 LW11026427 (FC door) and 1 W11212392 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Richmond, VA 23237
Chris B.
Job Details: 12/02/2022
cx comp unit unit will not stop and take hours to finish cycle insp unit conf cx comp found wire not seated on valve seated wire tested unit working as desighned
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Washington, DC 20009
Samuel R.
Job Details: 12/02/2022
spoke with cx and advised they will reshedule for friday the 16th; schdld next appmnt for 12/16 FRI Am
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Fulton, MD 20759
Eric W.
Job Details: 12/02/2022
installed parts and tested unit door now cloosing proeprly