Service History 602 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hampton, VA 23666

Justin W.

Job Details: 04/05/2023

cx complaint unit not cooling. checked unit to find compressor locked up and not functioning. tested start device to find new one did not keep unit running. ordering parts for ss repair; ordering 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler) and 1 W11598434 (evap) and 1 WPW10143759 (drier)

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Lancaster, PA 17603

Drew B.

Job Details: 04/05/2023

cx complaint that unit is just beeping when buttons are selected cx is calling maytag for parts auth.. if they get it please send shop job for me to pre id needed parts. no work was done after instructed qoute prices

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Saluda, VA 23149

Lucas R.

Job Details: 04/05/2023

"cx complaint unit not making ice, checked unit temp at fc -1, ff 33, ice cavity 5 degrees, all fans, door switches optics etc. passed, found e5 timed ice maker code, cleared code, ice maker thermistor at 5k ohms, u.i fading indicating failure, possible issue with ice maker thermistor, quote as followed parts W11577195 ice maker $152.16, W10789393 control $270.19, labor $130.00, shipping $15.00, tax $25.34, total $712.69, advised cx they would be contacted upon approval.; ordering 1 W11577195 (ice maker) and 1 W10789393 (control)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Lancaster, PA 17603

Cody H.

Job Details: 04/05/2023

"Was able to access unit and replace control. Tested unit, unit now works as designed, no further work needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Louisa, VA 23093

Eric F.

Job Details: 04/05/2023

"Confirmed cx complaint ice maker non functional. Confirmed voltage to ice maker. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

KITCHENAID RANGE

Model KCGS956ESS02

Near Upper Marlboro, MD 20772

Andrew H.

Job Details: 04/05/2023

American plane is that the front right burner is not igniting. I found if I turned front right burner to the large burner setting it would ignite but once I went to center then it began to click. I checked through unit and then found that the center should not be turning off and going to simmer because the center is the center burner. Remove cooktop and found that the center burner had orifice pipes that cross each other in the front right burner had orifice pipes that did not cross each other. I looked and I found that these pipes on the front right burner should have been crossed. I removed those orifice pipes in Cross them then retighten them. I tested the unit in the unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Dover, DE 19904

Taylor F.

Job Details: 04/05/2023

Cx complaint is unit running often. Found unit is working as designed. Explained use and care to cx. Job is complete.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Williamsburg, VA 23188

Justin W.

Job Details: 04/05/2023

cx complaint oil under unit and noisy operations. checked unit to find oil leaking from gearcase. ordering parts needed for repair.; ordering 1 W11550891 (agitator) and 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11260238 (rotor) and 1 look (look)

We serviced a

KITCHENAID COOKTOP

Model KCES556HBL00

Near Mineral, VA 23117

Eric F.

Job Details: 04/05/2023

"Confirmed cx complaint unit screws sticking out of bottom. Screws are mounting internal components, unit is put together as designed. No changes can be made, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Clayton, DE 19938

Taylor F.

Job Details: 04/05/2023

Cx complaint is unit leaking water out of the ice bin. Found an ice cube got stuck in the ice door and caused warm air to get in. Tested all functions of the ice door and ice maker and they are working as designed. Called WPTL to document findings. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Roseland, VA 22967

Kyle A.

Job Details: 04/05/2023

Cx complaint of unit not washing. Did confirm lf error due to cold valve harness not being seated. Reseated harness and tested unit and unit is now as designed

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Middletown, DE 19709

Taylor F.

Job Details: 04/05/2023

Replaced basket from previous diagnosis. Tested unit and its spinning much smoother. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Bremo Bluff, VA 23022

Kyle A.

Job Details: 04/05/2023

Unit has been return to renta center.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Kensington, MD 20895

Roberto I.

Job Details: 04/05/2023

"Cx complaint the unit is noisy and the clothes are wet at the end of the cycle.Ran test mode, found F0E5 error. Ran a test cycle, the unit didn't agitate properly. Inspected unit from the bottom, found leak from gearcase. Splutch, cap, shifter, shield and belt damaged. Quoted repair $900.75 with $250 labor for gearcase W11454734. belt W11239857, shield WPW10427633, splutch W10721967, capacitor W11395618 and shifter W10913953 replacement. **2 COUNTS**. Cx declined repair. Collected $120; ordering 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 WPW10427633 (shield) and 1 W10721967 (splutch) and 1 W11395618 (capacitor) and 1 W10913953 (shifter) and 1 2 counts"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Westminster, MD 21158

Brian R.

Job Details: 04/05/2023

cx complaint is with right front burner. says no matter what you have switch set to its always on high and burns things and seems as its much redder then the others and top has small crack in it. tested and checked unit. both ovens check. all burners check but right front. unit seems to of had a thermal event and over heated and when a pot or pan was on the glass started a crack. will order parts needed and office will schedule.; ordering 1 W10877558 (Cooktop Black) and 1 WPW10312185 (Switch RF) and 1 W11517959 (Element RF)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Lancaster, PA 17603

Drew B.

Job Details: 04/05/2023

replaced vlave tested no issues and checks good cx is PIF

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Palmyra, VA 22963

Kyle A.

Job Details: 04/05/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQB

Near Arlington, VA 22204

Emmanuel R.

Job Details: 04/05/2023

Cs unit is not getting cold water. Confirmed complaint. I found the hot water was connected to the cold water and viseversa. Switch over water line and fixed the issue. Collected $120.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Scottsville, VA 24590

Kyle A.

Job Details: 04/05/2023

Cx complaint of unit not cooling. Did confirm and found leak at one of the lockrings to the precooler. Sealed leak and charged unit and unit is now as designed.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Silver Spring, MD 20901

Brian F.

Job Details: 04/05/2023

"Cx states back right leveling foot fell out, inspected and confirmed. Hole that foot threads into was bent by installers. Bent hole back into place and reinstalled foot. Ran auto test, no errors. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlottesville, VA 22902

Kyle A.

Job Details: 04/05/2023

Installed capacitor and tested unit and unit is now as designed.

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near Chambersburg, PA 17201

Andrew S.

Job Details: 04/05/2023

Per previous tech I was able to access and replace the console. I then tested the unit and found that ii is now functioning as intended. Job complete

We serviced a

WHIRLPOOL OVEN

Model WFG520S0FS0

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 04/05/2023

"cx complaint unit not maintaining temp after preheat is done. cx will come back and hour or 2 later and display will say 350 but its cold inside. noticed segments of display going out and f2e1 shorted keypad error stored. temp sensor is reading good. burner ignites immediately and finishes preheating within 10min. waited 10 more min and it was cycling burner back on. seems control is getting affected by heat and at some point stops cycling burner on. ordering control. quoted 484.21, paid in full with c/c. call cx to schedule return visit once we have eta on part. advised cx to call office if part gets shipped here instead.; ordering 1 W11027098 (control)"

We serviced a

KITCHENAID RANGE

Model KFEG500ESS6

Near Falls Church, VA 22044

Emmanuel R.

Job Details: 04/05/2023

"Cs unit is only preheating to 260degrees, confirmed complaint. I found the bake element is getting correct voltage but not heating. Tested for continuity and its reading open.Replaced bake element and tested unit to 350. Unit is now working properly."

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Linthicum Heights, MD 21090

Israel R.

Job Details: 04/05/2023

Installed new crain pump unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Upper Marlboro, MD 20772

Andrew H.

Job Details: 04/05/2023

Customer complaint is at the unit is not cooling. Inspected unit found freezer evaporator completely frosted over and frost built up on evaporator cover. I put you in a test mode I found all through Mrs check good except for freezer thermister. I removed the evaporator cover and began to clear ice. I checked evap thermistor and found it was not fully seated in the connector and sticking halfway out of the connector. I received connector and now it shows that it passed. I turn heater on and have 122 volt to the heater and heaters getting hot. After clearing ice and testing all functions unit is now working

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Ruckersville, VA 22968

Eric F.

Job Details: 04/05/2023

"Confirmed cx complaint unit not advancing cycles. Found valve partially restricted, unit not going through final rinse due to lack of water. Ordering inlet valve.; ordering 1 W11220230 (valve)"

We serviced a

WHIRLPOOL DRYER

Model WED87HEDW1

Near Bowie, MD 20721

Andrew H.

Job Details: 04/05/2023

Customers complaint is of a loud squealing sound when in use. Inspected unit confirmed complaint. I removed front and tub. I found sound coming from idler arm. I replaced idler arm and tested unit. Unit is now working properly. Customer paid in full with check number 3519

We serviced a

JENN-AIR RANGE

Model JDRP648HM00

Near New Castle, DE 19720

Frederick R.

Job Details: 04/05/2023

CX complaint is left error code beeping constanty. Inspected / tested and tried several times to clear error code on left cavity with no success. quoted CX cost for repair and while I was making repair she received a full P&L from Charlotte at JennAir. J16LK60APL1.3. Replaced user interface. Tested unit after repair and it is no longer having issues and is working properly. Job is complete; ordering 1 look (look)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ2

Near Haymarket, VA 20169

Daniel J.

Job Details: 04/05/2023

informed customer that the handle was deemed comestic heated oven checked to make sure heat wasn't escaping

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Leesburg, VA 20176

Ricky E.

Job Details: 04/05/2023

"customer stated that the unit wasn't drying. verified issue and fnd blown element and tco... replaced part, unit cks ok.. 2 year costco warranty"

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS00

Near Falls Church, VA 22046

Emmanuel R.

Job Details: 04/05/2023

"Cs unit is still not cooling after repairs, confirmed complaint.I found the Rc is 44 but the Fc is in room temps no frost pattern.I suspected a leak so i removed evap cover and compressor cover used my UV light to check for leaks , no leaks found. Test 5 compressor ramp up 154watts , Fc evap started buidling frost pattern, Fc fan runs only in diagnotics mode. Fc thermistor 4k, in range. Removed control cover and i got a heavy warm plastic smell. Spoke with tech line. Replace both UI and control. Customer paid for parts.sr; ordering 1 WPW10675033 (cntrl-elec) and 1 W11330971 (UI) and 1 looklook"

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HB00

Near Vienna, VA 22182

Christian C.

Job Details: 04/05/2023

Called techline. Advised level of ice is normal. Advised cx how to adjust ice to make it stop sooner. Unit is working as deisnge.d

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS05

Near White Plains, MD 20695

David J.

Job Details: 04/05/2023

Cx complaint unit won't power on. Arrived today and inspected. Found no power turning on. Removed console and inspected thermal fuse. Found OL. Replaced thermal fuse and re installed parts. Powered unit back on. Unit now comes on and set time. Tested unit. Unit heats. Unit is now working as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Tysons, VA 22102

Christian C.

Job Details: 04/05/2023

Cx complaint unit gives low flow error. Inspected unit found F8E1 low flow error. Ran through diag and cold water valve is barely letting water through. Stacked unit. Will need to bill landlord on file. Cx at the unit was just a tenant.; ordering 1 look (look)

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS05

Near Fairfax, VA 22033

Jason A.

Job Details: 04/05/2023

CX complaint GAS COOKTOP slow to ignite & gas smell even when not in use. Used gas leak detector & tighten connections. Check burner caps & realign. Burners now ignite within 2 to 3 clicks & NO GAS LEAKS >JJ

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Norfolk, VA 23503

Carl A.

Job Details: 04/05/2023

"cx complaint of unit not washing,checked unit to find the following errror code F7E1,found that the splutch and belt had failed replaced parts from truck stock tested unit works as designed ````````; ordering 1 W10721967 (Drive Clutch Kit CA / VS) and 1 W11239857 (Drive Belt CA / VS), used 1 W10721967 (Drive Clutch Kit CA / VS), and 1 W11239857 (Drive Belt CA / VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Riverdale Park, MD 20737

Samuel R.

Job Details: 04/05/2023

replaced part and tested unit.found no leaks.unit is now good.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Colonial Heights, VA 23834

Chris B.

Job Details: 04/05/2023

cx comp unit is makes wierd noises inps unit conf cx comp found obstruction in sump removed obstruction tested unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Montgomery Village, MD 20886

Justin S.

Job Details: 04/05/2023

cx says the unit is not washing in hot enough water. the unit has a fae2(vent) error code in memory. ran the diagnostic and cycle compelted without any error codes afterwards. the unit is warm inside afterewards. showed the cx hot to turn on high temp wash and sani rinse

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CS9

Near ,

Chris B.

Job Details: 04/05/2023

cx could not provide pop cx stated unit is within a year and did not want to pay out of pocket advised cx to call bcak with pop

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Williamsburg, VA 23185

Lucas R.

Job Details: 04/05/2023

"cx complaint unit leaking, at bottom right, checked unit, unable to duplicate at this time, found drain tube somewhat clogged, removed buildup, no water water lines on bottom of unit, verrified drain through evap compartment, no cracks in drain pan, set to 8 hour defrost, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Frederick, MD 21701

Ricardo S.

Job Details: 04/05/2023

"Replaced aprts, unit still not working, f9e0 miswired.. i call TL Spower cks ok, main board receives 120 and 240 vac, all wires cks ok, unit needs a new control paned; ordering 1 W11297728 (console)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Newport News, VA 23607

Justin W.

Job Details: 04/05/2023

replaced pts tested unit working as designed

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Pasadena, MD 21122

Eric W.

Job Details: 04/05/2023

cx complaint of clicking noise and unit not spinning out unit will need new hub cap splutch shifter; ordering 1 W10528947 (hub) and 1 W11428524 (cap) and 1 W10721967 (splutch) and 1 W10913953 (shifter)

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM08

Near Ampthill, VA 23234

John P.

Job Details: 04/05/2023

Confirm CX is complaint of water leaking into the ice maker and his filled ice bin completely and covered ice maker removed ice from ice bin area and ice maker replaced bin and ice maker prior to installing valve found wrong valve sent ordering correct valve; ordering 1 W11546685 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21218

Dustin F.

Job Details: 04/05/2023

"CX complaint: after repair still not coolingInspected unit, confirmed CX complaint. At first evap fan wouldnt come on. inspected harnass and found fan connection was loose. resecured and tested unit. fan now runs. Checked evap thermistor, read 18k in frost(good) but at control read 6k (not good) ordering new thermistor and Control to fix issue. control not reading thermistor properly.; ordering 1 WPW10384183 (thermistor) and 1 W11566851 (control) and 1 look (look)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Fairfax, VA 22033

Jason A.

Job Details: 04/05/2023

CX complaint DW rack falling. Secure middle rack. Inspect the rest of components. Ran test wash. NO LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Baltimore, MD 21212

Dustin F.

Job Details: 04/05/2023

"CX complaint: no coolInspected unit, confirmed CX complaint. Evap fan working good but no frost pattern on evap. Heavy frost on line comming into evap but thats it. suspected low charge or leak in system. Compressor running super hot. R600 unit so i unplugged for safety till fixed. Contacted SS tech DS and ordered parts requested. 3 count Job SS job. Bring nitrogenEvap, Compressor, Dryer and lock rings/couplers.; ordering 1 look (look) and 1 nitrogen (nitrogen) and 1 W11580057 (compressor) and 1 W11109499 (drier) and 3 W11504445 (coupler)s and 3 W11504447 (coupler)s and 3 W11504415 (coupler)s and 3 W11506619 (coupler)s and 3 W11504445 (coupler)s and 1 W11579351 (evap assembly) and 3 W11504450 (lockring)s and 3 W11506620 (lockring)s"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Clear Spring, MD 21722

Ken M.

Job Details: 04/05/2023

Drain pump replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Baltimore, MD 21224

Dustin F.

Job Details: 04/05/2023

"CX complaint: drain issue with unitInspected unit, confirmed CX complaint. Ran 2 test cycles, both threw a F8E2 and the first cycle also threw a F4E3. Inspected connections, all were good. Drain pump resistance was in range and Wash motor had continuity. But during both cycles drain and wash motor sounded weak. Unit also has clogged drain hose and Air gap. Unit needs new sump, drain Pump, and Drain hose check valve. Also needs air gap cleaned. Showed everything to CX and at this time they do NOT want to repair. Saved Quote on SD. CX paid svc fee for visit via CC.F4E3F8E2"

We serviced a

WHIRLPOOL OVEN

Model kdrp407hss4

Near Washington, DC 20007

Brian F.

Job Details: 04/05/2023

"Cx states oven display not working, inspected and confirmed display not lighting fully. Installed new display, powered on unit, all parts of display now working."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Carlisle, PA 17013

Fred G.

Job Details: 04/05/2023

"i arrived to cx home and first took temps and found 37 degree RC, FC temps were 0 degrees. I found all fans were working as designed. units frost pattern were perfect. I did find FC led was out. I replaced it with van stock. unit checks good.; ordering 1 W10695459 (module (FG VS)), used 1 W10695459 (module) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Waldorf, MD 20603

David J.

Job Details: 04/05/2023

Cx complaint of rattling/bumping noise. Arrived today and inspected unit. Ran diagnostic cycle. Found no error codes. Ran diag cycle and unit completed cycle with no issues. Heard the drain line tapping back panel when spinning. Adjusted unit to make sure nothing touching. Inspected under unit and found nothing wore out. Inspected suspension and it was tight and. It weak. Explained to Cx if the noise happens again to try and record a video and make sure nothing is pressed against unit. Unit is working as intended job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Frederick, MD 21704

Ricardo S.

Job Details: 04/05/2023

"Replaced parts, unit tested and now the turntable motor spins all the time, all connections o interlock switches cks ok, i call TL, per tl unit needs a new interlock switches and cntrl board. order motor just in case; ordering 1 w11342846 (cntrl elec) and 1 w11551558 (upper interlock) and 1 w11551761 (lower interlock) and 1 W10642989 (motor-turn)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Rockville, MD 20853

Roberto I.

Job Details: 04/05/2023

"Cx complaint oven not working, eror on display.Ran test mode, found F1E0 error. Per tech sheet unit needs control board replacement. Ordring control board W11546066. Pre id sensor to be used on return if needed.; ordering 1 W11546066 (control board)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HN1

Near Chesapeake, VA 23323

Austin D.

Job Details: 04/05/2023

cx complaint the unit is unresponsive sometimes. checked the unit and it is working at this time. cx stated she had to cycle power last night due to the screen being unresponsive and having small dots all over the screen. she showed me the video she had taken. ordering a new door assembly to resolve the issue. will return once the part comes in.; ordering 1 W11186019 (door/mw)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Sykesville, MD 21784

Robert L.

Job Details: 04/05/2023

"at arival RC temp 29, replaced main control, test3 damper open and closed , inspected damper seal,, seems tight no air leak, wrong harness sent (ice maker harness with thermistor), cx to monitor temps if still to low, ordering thermistor kit W10316760 and 212643 permagum to seal damper"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Chambersburg, PA 17202

Andrew S.

Job Details: 04/05/2023

Per previous diag I was able to access and replace the control. I then ran the calbration and diag test and found that the unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Richmond, VA 23235

John P.

Job Details: 04/05/2023

Installed UI calibrated tested working as designed.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Haymarket, VA 20169

Daniel J.

Job Details: 04/05/2023

replaced cam gearcase drain pump and drawer after calibrated and ran diag sounds normal

We serviced a

MAYTAG DRYER

Model MEDC300XW0

Near New Castle, DE 19720

Frederick R.

Job Details: 04/05/2023

CX complaint is dryer no power. Inspected and verified proper voltage at terminal block at all points. Checked thermal fuse and door switch and both were bad. Replaced both parts from pre-id. Teasted unit after repair and it is now working properly. Job is complete

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB00

Near Westminster, MD 21158

Brian R.

Job Details: 04/05/2023

cx complaint ids with unit and its temps. said unit won't cool like it did before. said someone came out and looked at unit before and ordered parts and then asuron canceled ticket he said and told him unit was in garage but its a out door unit. took temp reading of 61 in unit. was the same on his guage in unit. took cover off and evap clear and no frost and lines are as warm as unit. compressor running and about a temp of 147 at time of service. unit needs a SS tech to pull vac and check for leaks. will order parts that could be needed on his return. office will schedule.; ordering 1 W11507067 (Evap) and 1 WPW10383615 (Thermistor) and 1 WPW10143759 (Drier) and 1 W10140971 (Compressor)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Westminster, MD 21157

Brian R.

Job Details: 04/05/2023

cx complaint is they cant use unit as it shows a F2E2 code and says call for service. unit was froze and had to unplug to reset to check for codes and test. power at wall and control checks. issue is with concole and being froze. unit shows O-O-W but grandmother thats here thinks its newer then that. gave quote and they will call back for repair. she paid 120 labor; ordering 1 W11478526 (UI Panel 254.05)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Hyattsville, MD 20782

Samuel R.

Job Details: 04/05/2023

cx complaint unit is not dispensing water.inspected unit and found filter head to have a broken.replaced filter head and unit is now workijg good.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hagerstown, MD 21740

Ken M.

Job Details: 04/05/2023

"Gearcase, splutch, actuator, and belt replaced and tested. Unit is working properly. Old parts left with customer."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Lancaster, PA 17603

Cody H.

Job Details: 04/05/2023

"Was able to access unit and replace parts parts per previous technician. Unit filter still did not reset. Tested water filter reset switch and unit shows 0.0 ohms when filter is down and O.L when filter is closed. Went into diagnostic test, test 67-water filter switch is working as it should. Test 21-water filter time rating shows 182-, test 23-129 Test 24-shows 0. Called techline and spoke to Butch who is refering me to PR for further guidance. Due to expecting return call from techline would reccomend sending same tech back out. Office to schedule with CX when all parts arrive.; ordering 1 w11577100 (user interface) and 1 WPW10675033 (main control) and 1 look (look)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Frederick, MD 21704

Ricardo S.

Job Details: 04/05/2023

"Cx complains about a beeping noise, inspected unit, no error codes the drip pan is dry, cx has a water detector sensor under the dw and the battery is dead, dw works fine"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Gainesville, VA 20155

Richard B.

Job Details: 04/05/2023

"CX complaint. Washer doesn't lock. OR WORK. pRIOR DIAGNOSIS FOUND UNIT NEEDS LOCK AND STRIKE. INSTALLED both and tested unit, Working as designed , job completed, RB i"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near East York, PA 17402

Sal R.

Job Details: 04/05/2023

CX complaint was that the handel was not staying secure on the door. I was able to secure the handle and unit test good.

We serviced a

WHIRLPOOL DRYER

Model REX5634KQ0

Near Harrisburg, PA 17110

Fred G.

Job Details: 04/05/2023

"cx complaint unit won't heat. inspected unit and found upper thermal cut off was fualty again. tested element and found it to be good. I then found a big clog in the exhuast housing. thats why thermal cut off kept failing. removed clog and replace upper thermal cut off and found unit now checks good. I found lint trap is not collecting all the lint. unit needs lint trap as well. please ship lint trap to cx. cx can insert it herself with out return visit.; ordering 1 279816 (thermal cut off (FG VS)) and 1 339392V (screen) and 1 looklook, used 1 279816 (thermal cut off) from stock"

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Accokeek, MD 20607

David J.

Job Details: 04/05/2023

Cx complaint light bulb under unit is not working. Arrived today and inspected found after previous tech he had found unit needed a new control. Unplugged unit and removed ui. Replaced control and bulb. Powered unit back on and set time. Tested unit with wet paper towel. And tested light feature. Unit is now working as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC

Near Prince George, VA 23875

Zachery R.

Job Details: 04/05/2023

"upon arrival noticed unit is a GE, spoke with ts, was advised we do not work on GE."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS5

Near Marriottsville, MD 21104

Robert L.

Job Details: 04/05/2023

"installed handle trim, console panel and drawer panel per previous, tested all pos ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Mount Airy, MD 21771

Brian R.

Job Details: 04/05/2023

cx complaint is unit started with no water out door then no ice and things on top shelf are freezing. took temp readings of 7 in freezer 36 in fridage. unit set to 37 n 0. when pressing paddle as well as test valves open and check. filter gets pressure and i emptied. put filter back in then nothing but filter fills. replaced filter housing and same. also found both temp sensors blocked and units not reading temps the way it should. cx had new filter and the same. will order both valves as well as control. office will schedule when paerts are in.; ordering 1 W11512399 (VALVE-INLT) and 1 WPW10341320 (Duel Water Valve) and 1 W11620204 (Control)

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Harrisburg, PA 17104

Bernard M.

Job Details: 04/05/2023

"Cx complaint FC has build up in back. Inspected and found heavy ice build up on evap cover. Accessed and defrosted evap and found the wire to heater connection coming out of mullex. The defrost heater is at fault. Ordering heater harness, once part is in contact cx to reschedule; ordering 1 W11650660 (FC heater harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Dallastown, PA 17313

Sal R.

Job Details: 04/05/2023

"CX complaint was that the unit would not start a wash cycle. I found in daig the unit had a f5e1 error code stored. I was able to clear the code and ran a auto test. I found the lid lock to click 3 times and error code woulr repopulate. I clerared the code once more and replace the lidlock from van stock. I tehn tested unit on a auto test and a normal cycle. Unit test good.; ordering 1 W10810403 (Lid lock (VS)), used 1 W10810403 (lid lock) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Surfside Beach, SC 29575

Paul F.

Job Details: 04/05/2023

Customers complaint is unit still not performing properly on a certain cycle. Found the extra power button was on when they used that cycle and it uses very little water to boost the concentration of soap to boost stain fighting. Started a cycle with some items and it filled up all the way. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, MD 21076

Israel R.

Job Details: 04/05/2023

Customer complaint unit is that the ice keeps getting stuck on the chute and when she wakes up in the morning there are cubes on the door tray. I tested the unit and ice cubes a good size and found the ice door is working but sometimes it get stuck open and sometimes it closes really fast and jamms ice still coming down. Ordering ice door. 4 at tribles.; ordering 1 W11423781 (ICE DOOR)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Glen Rock, PA 17327

Sal R.

Job Details: 04/05/2023

I was able to access and repolace the motor and the blower wheel. I then tested the unit and found it tobe opperating as designed. UNit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB01

Near Williamsburg, VA 23185

Lucas R.

Job Details: 04/05/2023

"upon arrival temps at -3 and 38, resecured thermistor cover in fc, unit working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Riverdale Park, MD 20737

Samuel R.

Job Details: 04/05/2023

checked unit again and further test found unit drain pump has failed.spome with mr and could confirm too.1091a 12 tribles called office to reschedule; ordering 1 1901A (pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Gaithersburg, MD 20879

Justin S.

Job Details: 04/05/2023

"no service port on the low side of system. high side pressure is 75psi. found dye on the evaporator(pic) replaced the evaporator and filter along with adding a low side port to the system. filled and checked for leaks. the unit is now cooling good.; ordering 1 W10143759 (drier (service) (js vs)), used 1 w10143759 (filter (js vs)) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Conway, SC 29526

Rolf K.

Job Details: 04/05/2023

installed all parts. All check ok. operating as designed

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Arlington, VA 22213

Emmanuel R.

Job Details: 04/05/2023

"Cs water stays in the dispenser, confirmed complaint. Pulled up the service manuel and showed customer this is normal. Also she thinks it wasn't pushed in all the way so the drain wasn't connecting to drain out most of the water. On top of that she had old dried up detergent that is making sticky. Cleaned off dispenser and tested it. Unit is working as deisgned."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Lewes, DE 19958

Michael E.

Job Details: 04/05/2023

Replaced cab wrapper as per previous diagnosis. Tested unit and am now getting a gap on the left. Body appears to be contorted. Called WPTL and sent TL a pic of the problem. I was transferred to trade care. Trade care said they would review this and contact CX in 2-5 days for resolotion. Job ius complete

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Centreville, VA 20120

Daniel J.

Job Details: 04/05/2023

cook top knobs to easy to turn center burer not locking in place at ties burner letting gas old without knowing left front burner not igniting when trying to use soot on burner head caps not installed on correct burner head left front burner sparking ordering center manifold burner caps front left and right burner heads and ignitor tech line; ordering 1 W11381269 (manifold center front and rear) and 1 W11344538 (burner caps) and 1 W11344539 (flame spreader) and 1 W11580024 (ignitor)

We serviced a

MAYTAG DRYER

Model MED7230HC1

Near Pawleys Island, SC 29585

Jason T.

Job Details: 04/05/2023

"Installed UI-Panel, tested all unit functions for proper operation, cycle temperature tested at 145 degrees...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Clinton, MD 20735

David J.

Job Details: 04/05/2023

"CX complains ice maker is not working. After previous text visit he has found error code E2. arrived today and inspected and found same error. Removed and replaced with new ice maker, cut power and let unit reset. Re checked error codes after install and now have E0( no errors). Cx paid in full over phone. Unit is now working as intended. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Goldsboro, PA 17319

Bernard M.

Job Details: 04/05/2023

"Cx complaint unit makes noise. When arrived cx played video of noise and it sounded like metal on metal banging. from the backof unit. Removed back panel and found the metal clip from harness had detatched from the outer tub. Clipped harness back in, ran test cycle and the unit no longer makes noise. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Frederick, MD 21704

Ricardo S.

Job Details: 04/05/2023

"Cx complains that the unit was not cooling for one day, inspected unit, Fc temp 2 degrees, Rc temp 39 degrees, ice maker works ok. i ran test mode, no error codes e0.. power cks ok 120vac, all connections cks ok"

We serviced a

KITCHENAID RANGE

Model KFGG500ESS2

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 04/05/2023

replaced door glass.. unit cks ok

We serviced a

MAYTAG DRYER

Model MDB4949SKZ0

Near Springfield, VA 22153

Demonte S.

Job Details: 04/05/2023

Inspected the unit. Found that the cx is saying that the Dishwasher will not Drain at times. Per last Technician to replace multiple of hoses. Per Installation instructions page 12. Do not hook up multiple hoses. Hose should not go past 12 feet. ( Any questions please check Sd Pictures.)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Chantilly, VA 20152

Daniel J.

Job Details: 04/05/2023

customer complaint lights was blinking and shortly after no cool had to throw out food ran test 1 -1 2-1 3 dmaper opened and closed evap fan motor running test 4 condenser fan came on than compressor whine for a few seconds and than nothing test 5 no change when ramping up or down ordering compressor and inverter; ordering 1 W11087200 (inverter) and 1 W10832994 (compressor) and 1 WPW10143759 (uv dryer) and 1 w11506635 (process stub)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Myrtle Beach, SC

Paul F.

Job Details: 04/05/2023

Installed new part. Found issue is still there. Also after installed found dent in new front panel. NTO UI and panel; ordering 1 W11416785 (panel) and 1 W11622505 (console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near ,

Israel R.

Job Details: 04/05/2023

Customer complaint unit is not cooling. I tested the unit and found the unit is overfrosting. Ran heater test and found the unit is not turning on the heate. I thawed the unit and found the unit heated harness is backing up. I reseated heater and ran test again the heater is on. Unit will need new heater. Call customer when part is available. She could not find the POP but the unit is under warranty. She said the closing papers are with her tax attorney and she will have them when we come back. The closes date to the closing is the delivery which is 6/20/22. Call customer when part is available.; ordering 1 W11650661 (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Jessup, MD 20794

Israel R.

Job Details: 04/05/2023

"Installed new control and harness. while replceing i notice the switch is bad and will needs to be replace the light is not turning on and sometimes it flickers.; ordering 1 W11396033 (switch.), used 1 W11396033 (switch ir vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, VA 20176

Ricky E.

Job Details: 04/05/2023

"fnd units switch cover sticking inplace.. removed cover and cleaned and removed hard edges, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Springfield, VA 22152

Demonte S.

Job Details: 04/05/2023

Inspected the unit. Found that the cx is saying that the Freezer Door isn't Sealing. Checked the Door Seal. Found that the Right Upper Corner isn't Sealing. Used Heat Gun to Seal Door. Door is now Sealed. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Annandale, VA 22003

Demonte S.

Job Details: 04/05/2023

(No Pressure at all in the unit like the unit has been emptied.)Filled the unit with Nitrogen to 140 Psi. Unit is holding pressure. Waited 25 mins when checking pressures. Checked the Drier with Soap Bubbles. No Bubbles found. Pulled a Vacuum on the unit. Unit is holding pressure. Filled the unit. Unit is working as Designed. (Cleared all Dye from the Drier. Which was just a drop. No Dye at any welds only in the middle of the Drier. No holes in the Drier. Put tamper proof Paint on the High and Low Side. Please see Sd Pictures if any questions.)

Contact Us

About Us