We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Dallastown, PA 17313
Sal R.
Job Details: 04/06/2023
CX complaint is that the unit is tripping the breaker. I foun d that the inter lock door cam was pushed back. I reseted the can and tested the unit still tripped. I also found that the unit shares a circuit with the gas oven on 15amp breaker . The unit only trips when multipal things are running. CX informed me that he was cooking a potato in the Mic while cooking on the cooketop with the Mic fan and light . Advised to change to 20AMP breaker as well as have Mic on a dedicated circuit.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Georgetown, DE 19947
Taylor F.
Job Details: 04/06/2023
Replaced inlet valve from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Gambrills, MD 21054
Alexander D.
Job Details: 04/06/2023
"cx complaint unit making squeaking noise. inspected unit and verified complaint. found idler squeaking a little and a lot of black dust around left roller. replaced idler and both rollers. tested unit. unit is now working properly; ordering 1 WP691366 (idler(AD V/S)) and 2 wpw10314173 (roller(AD V/S))s and 1 LOOK (LOOK), used 2 wpw10314173 (roller), and 1 WP691366 (idler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 04/06/2023
Removed and replaced reservoir and valve tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Warrenton, VA 20187
Eric F.
Job Details: 04/06/2023
"Confirmed cx complaint unit not washing. Found harness to drain pump broken at molex, unit not draining. Repaired connection, tested unit, unit working as designed. Ordering lower harness.; ordering 1 W11643701 (lower harness)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS01DLSS6
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 04/06/2023
cx complaint unit has no power not turning on. inspected unit and found thermal fuse was faulty. jumped fuse and tested unit and found no power from control going to wash motor. unit need fuse and control to correct issue. control is no longer avaliable.; ordering 1 8193762 (thermal fuse) and 1 8564542 (electronic control)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Clarksville, MD 21029
Justin S.
Job Details: 04/06/2023
cx says the first time they have used the self clean the right half of the oven got clean but the left side stayed dirty. no error codes in memory. the unit is heating good. went over cleaning in the owners manual pages 4-6
We serviced a
MAYTAG MICROWAVE
Model MMW9730FZ06
Near Staunton, VA 24401
Kyle A.
Job Details: 04/06/2023
"Upon arrival, I found the right interlock switches not mounted properly and found the rod not seated. Also found that the units door is severely malformed, causing it to pull both sides of the door out from the switches. Reseated switches and tested them for continuity. They passed. Ordering door will need to return with harness and hinges just incase.; ordering 1 W11600214 (Mw inner door) and 1 W10915038 (Me outer door)"
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW01
Near Columbia, MD 21044
Justin S.
Job Details: 04/06/2023
replaced the bellow and the hose and tested. the unit is no longer leaking that i see. the unit is now good
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Smithsburg, MD 21783
Ken M.
Job Details: 04/06/2023
"Customer complaint is that the unit was running noisy. Found the unit has a weak suspension. Ran test cycle and the unit is trying to agitate and spin, but the splutch pulley is stuck to the cover because of the weak suspension bottoming out the unit. Ordering splutch and cover.; ordering 1 W11396716 (suspension) and 1 W10721967 (drive pulley) and 1 W11409708 (cover)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Laurel, MD 20707
Robert L.
Job Details: 04/06/2023
"cx complaint cooktop light stays on perminent, verified issue, control triac issue, ordering main control; ordering 1 W11342846 (maincontrol)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Wilmington, DE 19808
Frederick R.
Job Details: 04/06/2023
CX complaint is WM leaking. Inspected/tested and found pressure hose had come off of tub. Put hose on and blew through it to verify flash was good. Went to run unit and it would not stop filling . Drained uit again and the unit started filling and draining at the same time then drain wouldnt shut off unless unplugged. Now nothing is working on control. CX has gas dryer hooked up to same outlet as WM.. Took pic. Talked to Sharita and we have 3 in OS. Rescheduling CX for wed 4/12. Please set 2-5 or 3-6. CX having new outlet and breakers installed this week; ordering 1 W11603811 (control)
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Falls Church, VA 22041
Eric W.
Job Details: 04/06/2023
cx complaint of unit dripping water on floor inspected unit found lower basket in freezer is not installed correctly causing door to hang up fixed basket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Wilmington, DE 19808
Frederick R.
Job Details: 04/06/2023
"CX complaint is no ice. Inspected/testedtest#3 - good evap fan15 - good - bin sensor37 - good - IB thermistor36 - good - IB fan45 no good - no water to IM56 - E557 - good IM harvests58 - good - 01Ordering dual valve, heater and foam tape to seal fill tube.Cannot reschedule due to part availabilty (valve); ordering 1 W11482383 (dual valve) and 1 W11087201 (heater) and 1 4218-W3 (insulation tape,foam)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Poolesville, MD 20837
Roberto I.
Job Details: 04/06/2023
"Touch up paint was much lighter than the liner color and cx didn't like. Called tect line, spoke to Leon, he gave ve a different part number. Ordering touch up paint w10803163; ordering 1 w10803163 (gray touch up paint)"
We serviced a
WHIRLPOOL WASHER
Model wtw4816fw3
Near Charlottesville, VA 22902
Kyle A.
Job Details: 04/06/2023
Cx complaint of unit not starting cycle after button is pressed. Did confirm and cycled unit power and ran diagnostic and quick cycle. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KBS1
Near Middletown, PA 17057
Cody H.
Job Details: 04/06/2023
"Was able to access unit and replace parts per previous visit. Tested unit and unit is now working as designed, no further work needed."
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Charlottesville, VA 22901
Kyle A.
Job Details: 04/06/2023
Installed led and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Chester, VA 23831
Chris B.
Job Details: 04/06/2023
cx comp unit will not dispence ice but will make ice insp unit conf cx comp found auger teeth not engaging bin teeth unit will need ben and auger coupler and parts left auger motor with cx on top of fridge will use on return visit; ordering 1 W11244434 (bin) and 1 WP2220458 (collar) and 1 W10852956 (spring) and 1 WPW10293212 (plate) and 1 WP2198628 (seal) and 1 WPW10291905 (seal) and 1 WP2212370 (washer)
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Frederick, MD 21701
Ricardo S.
Job Details: 04/06/2023
Replaced parts unit tested ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Virginia Beach, VA 23454
Austin D.
Job Details: 04/06/2023
"cx complaint the unit is leaking. checked the unit and found that the inlet valve was leaking at the seam of the hot valve. replaced the valve. unit is running as designed.; ordering 1 W11210463 (inlet valve ar vs), used 1 W11210463 (inlet valve ar vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Newark, DE 19711
Frederick R.
Job Details: 04/06/2023
CX complaint is pantry control no working and filter door won't close. Inspected/tested and found latch to filter door defective and pulled pantry UI. No moisture or corrosion. 12.5vdc to UI. Ordering UI and latch. Cannot reschedule because repair needs AIG auth. Both parts in stock at Tribles; ordering 1 WP2223877 (latch) and 1 WPW10769076 (cntrl-elec)
We serviced a
KITCHENAID RANGE
Model KFEG500ESS3
Near Germantown, MD 20874
Ricardo S.
Job Details: 04/06/2023
"replaced parts, unit tested and oven still not working, inspected unit, no voltages to element, order cntrl board; ordering 1 W11088877 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Frederick, MD 21702
Ricardo S.
Job Details: 04/06/2023
"the client complains that the fridge is uneven, inspected unit, this is a installation issue, the fridge needs some shim to level the unit is nothing that i can do, the client need to call a contractor or the install department on lowes"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ03
Near Frederick, MD 21704
Ricardo S.
Job Details: 04/06/2023
"Replaced parts, unit tested and dispenser works fine"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near New Market, MD 21774
Brian R.
Job Details: 04/06/2023
"ca,e out and was able to break bolt free with my drill and replace all parts. ran DLMS cycle as well as auto test then started a quick wash and let that run a bit. unit quiet and now checks. job complete."
We serviced a
MAYTAG DRYER
Model MGD6230HW1
Near Timonium, MD 21093
Neil H.
Job Details: 04/06/2023
CX COMPLAINT THAT SOMETIMES CLOTHES ARE DAMP FOUND THE VENT IS CRUSHED SLIGHTLY I ADJUSTED BECAUSE UNIT RUNNING AND HEATING AND MOISTURE SENSOR 66566
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near New Market, MD 21774
Brian R.
Job Details: 04/06/2023
cx complaint is unit stopped responding and running and started flashing codes and said call for service. found codes F3E3 F2E2 F0E5. cleared codes and ran a DLMS cycle then auto test.unit has clicking sounds when aggitating as well as sound from valve at times as well. unit went through tests. started a quick cycle and let run a bit then canceled and lost everything. no display or anything. per codes and running issues will order parts needed. as soon as parts are in office will schedule.; ordering 1 W10734521 (Clutch) and 1 W11165546 (Water Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near New Cumberland, PA 17070
Fred G.
Job Details: 04/06/2023
"i was able to access unit and replace the evap, compressor, filter/dryer as per previous visit. I pulled unit into a 30 min vacuum and found it to hold for 20 mins. i then charged the system with 4.24oz of R134A. I found unit began to build a frost pattern. unit now checks good."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Frederick, MD 21702
Ricardo S.
Job Details: 04/06/2023
"Cx complains that the rf and middle burner flame are too high, inspected unit , the burners have the wrong cap, the right front has the middle cap and the middle has the right front, I changed them and now they work fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Glen Allen, VA
Chris B.
Job Details: 04/06/2023
"cx comp unit light will not power on insp unit conf cx comp S191AQ replaced led tested unit working as desighned W10695459 from vs collected 120 sc cc; ordering 1 W10695459 (led), used 1 W10695459 (led) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Newark, DE 19702
Frederick R.
Job Details: 04/06/2023
CX complaint is WM leaking. Inspected unit and found long dog hair and pens inside bellow seal. Seal drain holes were completely clogged. Seal is in perfect condition. Informed CX to make sure she keeps seal free of debris. WM is working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near Bear, DE 19701
Frederick R.
Job Details: 04/06/2023
cx complaint is no wash DW. Replaced sump/motor per prior diagnosis. After repair I tested and the motor is now activating and the unit is working as designed. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near Severna Park, MD 21146
Alexander D.
Job Details: 04/06/2023
"cx complaint unit making loud vibration noise usually for 8sec at a time. inspected unit and verified complaint. ran test 3 for fans and baffle, no noise. ran test 5 and cx pointed out noise as compressor was ramping up speed. went to pull unit out and noise stopped as soon as unit moved a little. found unit sitting on wheels but unit is already leaning back a little. put feet down just enough to pick unit up off the wheels and still no noise. advised cx to monitor and call back if noise comes back. if cx calls back, send tech with x2 foam sleeves(W11661094)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Oakton, VA 22124
Jason A.
Job Details: 04/06/2023
Veified complaint. CX did not want me to repair or replace parts. Wants unit replaced. Called techline to document. . Schedule same day as WASHER-671977 + DRYER-671975 > JJ; ordering 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Newark, DE 19702
Frederick R.
Job Details: 04/06/2023
"Replaced gearcase and lid lock components per prior tech diagnosis. Also replaced slider from VS. Calibrated and retested after repair and the WM is now working properly. Job is complete; ordering 1 W10734521 (slider FRVS) and 1 look (look), used 1 W10734521 (slider FRVS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Berkeley Springs, WV 25411
Ken M.
Job Details: 04/06/2023
"Customer complaint is that the unit will intermittantly not complete a cycle. Checked for stored error codes and found F7E6, F8E1, and F2E1. Ran test cycle and found there is a dragging noise coming from the unit in agitate and spin, but the basket spins freely. Inspection of the drive system found no visable issue. Ordering splutch, actuator, and gearcase. Unit filled with no issue, not a valve problem. Control was just replaced on last visit.; ordering 1 W11454741 (gearcase) and 1 W10721967 (drive pulley)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QJX00
Near Bear, DE 19701
Frederick R.
Job Details: 04/06/2023
Return visit to inspect for any visible leak with dye in evap area. Upon arrival unit was sittin at 0 deg in FC and all food frozen. RC was a 38deg. Pulled evap cover and found no leak coming from liner but did find signs of leak from bottom left hand side of evap. No oil or wet dye however this unit is 22yrs old. CX not interested in any further work at this time. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Monkton, MD 21111
Dustin F.
Job Details: 04/06/2023
"CX complaint: unit not cooling.Upon arrival, unit unplugged. Plugged unit in, Heard startup device cut on, then 3 sec later turn off. compressor buzzing. replaced startup device and did amp draw for compressor. when compressor came on. pulled 21.7 amps. Then held 8.3 amps and cut off again. Unit needs new compressor. Ordering SS repair. 2 count SS; ordering 1 W11574734 (Compressor) and 2 W11504431 (coupler)s and 2 W11504415 (coupler)s and 1 W11506635 (access valve coupler) and 1 W11109499 (Drier) and 1 Look (Look)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near York, PA 17406
Bernard M.
Job Details: 04/06/2023
"Cx complaint the unit won't start. Inspected and found the strike being at fault. The spring on strike wasn't secure and causing it not sit set in lid latch. Replaced strike using pre-id parts, ran test and unit locked and completed cycle. Unit checks good"
We serviced a
KITCHENAID ICE MAKER
Model KUIS18PNZB2
Near Reisterstown, MD 21136
Neil H.
Job Details: 04/06/2023
REPLACED THE CONTROL WHICH DIDN'T REPAIR ISSUE THE RESERVOIR KEEPS FILLING AND OVER FLOWS BECAUSE THE WATER LEVEL SWITCH IN THE RECER. PUMP IS FAULTY IN RETURN CAN'T RUN THE WATER OVER THE EVAP PLATE; ordering 1 W11542867 (Whirlpool Ice Machine Recirculation Pump) and 1 W10512292 (cover)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Gettysburg, PA 17325
Drew B.
Job Details: 04/06/2023
cx complaintt hat unit is making noise intermittingly in the mid cycle appears to be possibly from the motor area and nosie sound familar. will need W11416362 call to reschd.; ordering 1 W11416362 (pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Greencastle, PA 17225
Andrew S.
Job Details: 04/06/2023
Cx complaint is that the door handle is loose and the unit has frost in it. Upon arrival I found that the set screws were loose on the FC door handle. i was able to tighten the screws. I also found that the FC door seal was not sealing against the cabinet. i was able to heat the seal and get it reshaped so that it is now sealing. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near South Mountain, PA 17261
Drew B.
Job Details: 04/06/2023
CX COMPLAINT that unit is not cooling and making loud buzzing sound coming from compressor found the compressor the be siezed nd will need ss repair for drier and compressor and call to reschd if and when approved.; ordering 1 WPW10507886 (compressor) and 1 WPW10143759 (drier) and 1 2callcount (2 call count) and 1 sstech (ss tech)
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW3830WS00B
Near Laurel, MD 20707
Robert L.
Job Details: 04/06/2023
"installed power supply, per previous, tested all pos ok, collected $110 labor MC"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Waynesboro, PA 17268
Drew B.
Job Details: 04/06/2023
helped AS with repair completed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Greencastle, PA 17225
Andrew S.
Job Details: 04/06/2023
Cx complaint is that the unit is making a loud grinding noise when agitating. Upon arrival I found that the splucth is secured. I then found that the shift arm is not fully retracting when in agitation and is allowing the teeth to rub the pulley when agitating. I am ordering the belt and shifter and will use the splucth on return. Please contact cx when the parts are available to schedule the return visit.; ordering 1 W11481722 (Shifter) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Waynesboro, PA 17268
Drew B.
Job Details: 04/06/2023
cx complaint that unit is not makint ice and when arrive found thewires gouing into the fc door. will need the LW11037733 and cx will call when they recieve door; ordering 1 LW11037733 (ss freezer door)
We serviced a
KITCHENAID REFRIGERATOR
Model KBRC36FMS01
Near Williamsburg, VA 23185
Justin W.
Job Details: 04/06/2023
called techline spoke to Derek replaced evap fan and control kit. found ui not working and compressor not turning on called techline. called MX was led to my mistake of swapping 2 connectors. redid connectors correctly and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Sykesville, MD 21784
Justin S.
Job Details: 04/06/2023
the compressor is running at 1aac. fans and the compressor are active. no error codes in diagnostics. the unit needs ss work. called the office to schedule return; ordering 1 W11562258 (evaporator) and 1 W11506635 (coupler) and 1 W11582579 (compressor) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W10143759 (drier (service)) and 1 alcap (lokring)
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Providence Forge, VA 23140
Orbie
Job Details: 04/06/2023
"cx complaint noise during operation. verified cx complaint. checked unit found F2E1. found oil leaking at gearcase. unit needs gearcase, slider, stator and rotor. quoted $655.76 for repair. cx paid $120 and is unsure of replace or repair at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Silver Spring, MD 20901
Israel R.
Job Details: 04/06/2023
"F4E3 motor not running, F7E1 no heat. Customer complaint detergent is disolving but is not washing dishes correctly. I ran test cycle and found 2 error codes F4E3 motor not running, F7E1 No heat. After i run the test the unit just shuts off and does not clear the erro codes. I ran a bunch loads and the units motor never stopped working but the unit still read not motor running and no heat. Ordering control.; ordering 1 W10906426 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Silver Spring, MD 20906
Robert L.
Job Details: 04/06/2023
"cx complaint after changing filter leaking from ceiling of Rc, found right side of filter house tubing had backed out and was dripping, was able to reinstert fully and move grey fitting forward to lock in place, ran sefveral cups no leaks, tested all ops ok, collected $120 visa"
We serviced a
WHIRLPOOL DRYER
Model MHWE550WW01
Near Lanham, MD 20706
Israel R.
Job Details: 04/06/2023
Customer complaint unit vavle is not working and f20 is showing. I found the unit hot water side as soon as the hot water is on water starts to coming in the unit when control is not calling for hotwater. bad vavle. Replace vavle collected in full. Ran test unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Virginia Beach, VA 23454
Branden R.
Job Details: 04/06/2023
"cx complaint unit not cooling , checked unit and found no ice in unit , also found in test 3 evap fan in freezer is bad causing unit to now allowing proper air blow , checked all other major components and everything checked good other then the evap fan in freezer . cleared out condenser from alot of dog hair . advised cx they will need to keep it cleaned for better performance of unit . unit will need a new evap motor along with blade for proper repair . CX PAID IN FULL; ordering 1 W11452196 (evap motor) and 1 WP67006337 (blade)"
We serviced a
JENN-AIR BUILT-IN M/W
Model JMC8130DDS
Near Pasadena, MD 21122
Emmanuel R.
Job Details: 04/06/2023
"Cs after a thunderstorm power went out and oven not working now. Confirmed complaint. Verified fuses are good and unit is getting correct voltage. Control board is also getting correct voltage but not powering on. Secured all connections and still not powering on. Control board has failed, part no longer available. Collected $120 for svc call.; ordering 1 looklook (I had to remove the MW/oven combo out the cabinet to diagnose unit. The wall to the right is about 1/2inch form the oven.I tried not be careful but oven scuffed the wall a bit. She didn't make a big deal of it but FYI if she call and complains.)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Harrisburg, PA 17109
Fred G.
Job Details: 04/06/2023
cx complaint unit is displaying error code. inspected unit and found f8e0. removed cook top and accessed blower fan and found blower motor test 68.6ohms. test hall sensor control p7-1 to p7-7 and found 5.06vdc. called TL,TL recommended replacing the main harness first and have a control on stand by. once parts are in please call cx and set up a return visit.; ordering 1 W11454505 (main harness) and 1 W11082269 (control)
We serviced a
KITCHENAID COOKTOP
Model KXD4636YSS0
Near Glenn Dale, MD 20769
Israel R.
Job Details: 04/06/2023
"Customer complaint unit is not going all the way up. I tested the unit and the start button was not even working i removed it and found a lot of rust. I clear what i could and i able to make it work and the downdraft comes up then i can hear the motor trying to push it but it won't come up if i pulle it with my hands the unit goes up and locks and turns the fan on when i press the button the unit comes up and then it just drops then goes up and down and then stays down. Switches look like is working and the motor is not pushing the vent up. Unit needs switch button, motor, arms and screws. collected for parts and services. Owes 165. Call customer when part is available.; ordering 1 W11230930 (Switch 78.60) and 1 WPW10398274 (Motor 253.99) and 1 WPW10421277 (arm-motor 46.66) and 1 WPW10421280 (arm-motor 58.00) and 1 WPW10422765 (screw 17.28) and 1 WPW10422764 (screw 17.28) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Mechanicsville, MD 20659
David J.
Job Details: 04/06/2023
"Cx complaint unit is no dispensing water. Arrived to unit and inspected. When pressing dispenser it counts ounces but doesn't fill. Ice dispenser works properly. Unit is making ice as well. Cx stated once ice bucket filled with ice unit stopped dispensing water. Called Techline SR#, Inspected P3 on control and had 121vac but was jumping around. inspected all connections and everything was secure. Dispenser still not working. Techline stated could be a harness issue. Stated to order freezer door. Ordering new inlet valves as well for return visit. Cx will call us when door arrives ; ordering 1 W11611331 (Freezer door) and 1 WPW10341320 (Dual valve) and 1 W11512399 (Inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Georgetown, DE 19947
Taylor F.
Job Details: 04/06/2023
Reaplaced the left RC door from previous diagnosis. Tested inspected and verified complaint. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Deale, MD 20733
Leon
Job Details: 04/06/2023
cx complaint wa sunit wasn't cooling confirmed issue seen the heater in the FC unplugged plugged heater back in defrosted the ice ordering new harness and control for unit; ordering 1 W11546690 (control) and 1 w11573116 (evap harness)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Petersburg, VA 23803
Chris B.
Job Details: 04/06/2023
cx comp unit will not run insp unit conf cx comp unit will need control and ui..... check sticky; ordering 1 look (look) and 1 W11419056 (ui) and 1 W11525997 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Nokesville, VA 20181
Eric F.
Job Details: 04/06/2023
"Installed ice maker, tested unit, unit still not working properly. Called techline, techline had me test harness from brown white under light fixture to ice maker side of valve, found 184 ohms. Techline determined that there is a break in the harness in the cabinet, unit deemed non repairable. Job complete."
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Newport News, VA 23606
Carl A.
Job Details: 04/06/2023
"cx complaint of door on upper oven shatered, confrimed findings found that the outer and inner door panles need replacing as the glass is attached ordering parts needed for repairs; ordering 1 W11602612 (GLASSDOOR) and 1 W11602610 (Glass Cavity Assembly) and 1 W11600213 (Air Divider Assembly)"
We serviced a
IKEA MICROWAVE
Model IMBS104GSS00
Near Brandy Station, VA 22714
Eric F.
Job Details: 04/06/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Centreville, VA 20120
Richard B.
Job Details: 04/06/2023
"CX complaint. Dryer takes 2 or 3 cycles to dry . Inspected unit and found unit getting 123 and 123 volts and 246 across the poles. Ran a dryer vent test and card stayed on hanger three out of three times indicating a restricted flow from vent Dryer is heating properly. CX also stated after first drying cycle that the clothes are steamy also indicating a restricted flow . Advised CX needs to address vent issue, Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Fredericksburg, VA 22406
Robert W.
Job Details: 04/06/2023
Cx complaint is the door has no tension on it. Inspected unit and found the friction sleaves failed replaced and tested unit is working properly.
We serviced a
KITCHENAID ICE MAKER
Model KUIC15POZP2
Near Williamsburg, VA 23185
Justin W.
Job Details: 04/06/2023
replaced valve turned water on found when unit calls for water filter housing is leaking. ordering filter housing to complete repair.; ordering 1 W11266112 (filter housing)
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Williamsburg, VA 23188
Justin W.
Job Details: 04/06/2023
helped OA
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Ezra M.
Job Details: 04/06/2023
"unit turning on, unit detecting leak, turning on drain pump. found leak from water valve. called safety, agreed to cover parts and labor. . ordering valve.; ordering 1 W11434044 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Suffolk, VA 23435
Zachery R.
Job Details: 04/06/2023
"cx complaint unit no making ice, nor is freezer holding temp. checked unit fc at 25 degrees, rc at 45 degrees, thermistor reading 6.8k spoke with AR, was advised themristor is out of range, quoted cx, steamed frost build clear, replaced harness, tested, unit forming frost pattern. advised cx to monitor unit. cx paid in full. advised ticket is open for 30 days."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCP22EXMP5
Near Towson, MD 21286
Shane M.
Job Details: 04/06/2023
cx complaint the unit just keeps making ice. found bail arm knocked off ice maker. fixed this issue. gave cx a quote for new ice maker $349.34 cx paid svc by card. W10884390
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near Camp Hill, PA 17011
Fred G.
Job Details: 04/06/2023
"cx complaint unit is not cleaning dishes. inspected unit and entered diag and found f4e3. found 7.5ohms at the wash pump, found 122.3vac from control to wash pump. unit needs sump to correct issue. scheduled cx for 4/11/23; ordering 1 W10888591 (pump and motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Silver Spring, MD 20901
Andrew H.
Job Details: 04/06/2023
Customer complaint is the the unit is not cooling properly. Inspected unit and found that the refrigerator temperature is around 46 to 45 degrees and the refrigerator was not in the coin state. After having doors open for some time I heard the fan kick on and through value switch. Customer stated that it has me very very little ice mostly none at all. I inspected freezer temp and had about 22 to 25� in some areas customer had put ice trays in the freezer and they did freeze ice but some items where it's frozen solid like the ice cream and some popsicles. I told you it out check freshers I found compressor is extremely hot and loud. I then put my gauges up to unit. With unit and refrigerator section I had 15 psi above the vacuum and 120 PSI on high side. I checked for guy compressor area no dye found. I pulled freezer apart and check for frost pattern and for die. I found no dye and freezer evaporator area and I found a very heavy Frost pattern at top front of the evaporator and not so heavy at the bottom or the back. I then put freezer back together and inspect the refrigerator area I could see green dye on the evaporator that was just replaced. Due to the sound of the compressor in the temperature of the compressor unit will need new compressor and evaporator. Parts are in stock at tribbles and most likely at the office. I spoke to LW and she scheduled return visit for 4/17; ordering 1 W10687098 (EVAP assembly) and 1 W10276644 (Compressor) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Washington, DC 20005
Andrew H.
Job Details: 04/06/2023
I replaced condensation pan. Unit is now completed.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Hummelstown, PA 17036
Cody H.
Job Details: 04/06/2023
Was able to access unit and replace parts per previous visit. Tested and unit now works as designed. No further work needed
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX335HPS00
Near Brookeville, MD 20833
Robert L.
Job Details: 04/06/2023
"cx complaitn only worked for 2 days, found recir pump stuck, replaced recirc pump, tested all ops ok, collected $110 labor visa"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Andrew H.
Job Details: 04/06/2023
It is not cooling. Due to a locked up compressor. I replaced compressor dryer and coupler. I pulled unit into a 30 inch vacuum and filled to 48 g. Unit is now working properly
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Bowie, MD 20715
Alexander D.
Job Details: 04/06/2023
"cx complaint unit making strange noise when starting and stopping and slight rumbling noise when running. inspected unit and verified complaint. found blower wheel stripped out. ordering blower wheel and motor, in stock @tribles. scheduled return visit for 4/14; ordering 1 WP697772 (blower wheel) and 1 W11549461 (motor)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Brooklyn Park, MD 21225
Emmanuel R.
Job Details: 04/06/2023
"Cs door keeps pooping open when in use, confirmed complaint. I found the door latch is deformed and weak not holding the striker in place correctly causing the door to open under light pressure. Ordering door latch.; ordering 1 W11316250 (latch)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Hanover, MD 21076
Emmanuel R.
Job Details: 04/06/2023
"Cs unit is leaving sut and flames are uneven, confirmed complaint. I found the burners are deformed and caps are rusting. Ordering burner caps and burners.; ordering 2 W11435630 (burner LH RH)s and 1 W11435657 (burner) and 1 W11435659 (burner) and 1 W11435570 (caps)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 04/06/2023
Surface element from left the switch only goes to max no adjustments ordering new front left switch reostat inside switch has failed ; ordering 1 WPW10434452 (switch-inf) and 1 WP3149404 (switch-inf) and 1 WP3149400 (switch-inf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Spotsylvania Courthouse, VA 22553
Thomas B.
Job Details: 04/06/2023
Cx complaint unit is not working properly inspected unit found ui will not come on nothing on door is not responding ordering new door and harness; ordering 1 LW11255360 (Freezer Door) and 1 W11383260 (Wiring harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near ,
Brian R.
Job Details: 04/06/2023
cx complaint if door switch broke and loght won't work as well as when unit was installed and door switched plugs were never put in and lowes advised they would order and send them to them and they didn't. replaced switch and light checks. addvised we will order plugs as well as washers to luvel unit and doors. office will schedule.; ordering 2 WP2212651 (Hindge Plug Black)s and 3 WP489467 (Washer)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Virginia Beach, VA 23452
Branden R.
Job Details: 04/06/2023
"cx complaint unit leaking , checked unit and found when unit is calling for water cold valve is warped allowing water to dripp out of the side of the valve where is should be sealed . replaced with pre id valve and tested unit is now running as designed ."
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Selbyville, DE 19975
Michael E.
Job Details: 04/06/2023
Replaced control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID COOKTOP
Model KSDB900ESS4
Near Charlottesville, VA 22901
Kyle A.
Job Details: 04/06/2023
Installed trim but dropped ui when installing and it scratched the vent on the door. Ordering vent.; ordering 1 W11025120 (Trimvent)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Martinsburg, WV 25403
Ken M.
Job Details: 04/06/2023
"Customer complaint is that the door drops when opened. Unit tested and issue confirmed. Found the insulation had interferred with the right side hinge, popping the spring out of position. Spring reseated and insulation pushed back away from the spring. Unit is working properly."
We serviced a
KITCHENAID OVEN
Model KSGG700ESS3
Near Suffolk, VA 23435
Zachery R.
Job Details: 04/06/2023
"cx complaint oven light will not turn off. checked unit, come to find defective switch, reading open while switch is engaged. replaced switch, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Portsmouth, VA 23701
Zachery R.
Job Details: 04/06/2023
"replaced acu, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Baltimore, MD 21230
Emmanuel R.
Job Details: 04/06/2023
Customer Rescheduled. noticed rail has a bent on the bracket and paint chipped off. Reorder W10795842.; ordering 1 W10795842 (rail)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Marietta, PA 17547
Bernard M.
Job Details: 04/06/2023
"Cx complaint unit leaks. Ran test cycle in unit and found no leaks. Opened door during wash cycle and found suds filling the tub. Instructed cx to not use detergent on dishes before placing them in unit. Cx uses 1 pod per use and if washing before using unit, instructed her to make sure all soap is off. Instructed cx to run clean cycles using white distilled vingar to remove suds. Unit operates as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Williamsburg, VA 23188
Justin W.
Job Details: 04/06/2023
replaced lower spraay arm. tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Norfolk, VA 23502
Austin D.
Job Details: 04/06/2023
"came out to loacte the unit. they have units located all over the back room at the moment. i checked the normal area, by the managers office, down the one bay that had some extra, and also in the center of the back room. no luck locating the unit. either all dryers or the unit was a maytag not a whirlpool. could not locate one whirlpool washer that matched this serial and model info. will need to have the unit found before reshceduling. manager on site had no idea where it wouldbe if it is not in those areas i checked.; saved ticket"
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ2
Near Alexandria, VA 22301
Eric W.
Job Details: 04/06/2023
gas smell inspected unit found when unit is done preheating gas valve doesn't close it stays open and flam never went out called tec line to conferm the restance on convect motor it is good at 88.6 omes ran uit to 250 and onvect never came on please send small tec it is very tight spot; ordering 1 W10919226 (gas valve oven)
We serviced a
KITCHENAID ICE MAKER
Model KUID508ESS1
Near Ashburn, VA 20147
Ricky E.
Job Details: 04/06/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Mount Joy, PA 17552
Bernard M.
Job Details: 04/06/2023
Spoke with manager and they're unaware of this ticket being made. They're still waiting for RC door to arrive from a different ticket. Cx will call back when door arrives
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Dallastown, PA 17313
Sal R.
Job Details: 04/06/2023
I was able to access and replace the clutch / slider. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Norfolk, VA 23513
Austin D.
Job Details: 04/06/2023
"cx complaint the unit is not cooling. checked the unit and found that the heater wire was defectvie and not making a good connection. also foudn thermistor reading 50k ohhms in ice. replaced the heater harness and thermistor. tested unit is running as designed.; ordering 1 W11650661 (heater ar vs) and 1 W10384183 (thermistor ar vs), used 1 W11650661 (heater ar vs), and 1 w10384183 (thermistor ar vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Norfolk, VA 23507
Austin D.
Job Details: 04/06/2023
"cx complaint the unit is not cooling. checked the unit and found that the evaporator was frozen over so that no airflow was being dispersed in the rc. this causes the unit to focus on the rc more then the fc and that is why the freezer is warm and ice is not being made. threrefore, the unit needs a new control and evap cover to resolve the issue. parts on order. laptop was having issues at the time so i sent over part numbers to catie and she created a quote for the cx. cx agreed and paid in full with check. catie will call cx to reschedule.; ordering 1 W11395558 (cover) and 1 W11533213 (control)"