We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Corolla, NC 27927
Branden R.
Job Details: 11/10/2023
"cx complaint unit door not closing , checked unit and found gasket not properly seating into door where it hold gasket , found door warped causing gasket to not push on frame of unit allowing it to fall down when opening the door . ordering new door along with gasket . advised cx door will be shipped to address . cx asked if we could rech out when it is shipped advised cx i will make a note of it .; ordrng 1 W10636409 (door) and 1 W10638675 (gasket)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near York, PA 17408
Sal R.
Job Details: 11/10/2023
I was able to use a moving blacnket and unsecure unit out from cab. I was able to turn water off and the electric. I removed the drain hose and installed new hose. I the laied unit on its side and replaced the sump & motor . I then resinstalled unsecured unit to cab and tested . I found the unit tbe opperating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOEC5930LZ00
Near Virginia Beach, VA 23453
Carl A.
Job Details: 11/10/2023
"cx complainit of airfryer function not working ,checked unit fo see the air fry feature missing ,called techlinespoke with Brandon and confrimed that the unit dose have air fry feater to it and that the app needed to be downlaod and frimeware updated on unit called app support from whirlpool and spoke with Kelly and got the software and frim ware updated could take up to 2 hr was advise ifnot have cx call support back"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near East York, PA 17402
Drew B.
Job Details: 11/10/2023
"cx complaint that unit is leaking what appears to be decent bit and coming from the right side cx had claimed when arrived they said it leaked last night but when tested the undernesth of DW was dusty and feeling inside the door panel the unit padding was dry. ran quick wash nno leaks at the valve, the drain hose, or pump and sump the seals are in correctly and waitged 15 mins to see if any water presence was going to occur and found the lower door seal is lipping down causing water to leak out will order lower seal ..call to reschd; ordrng 1 W11252794 (seal inner lower)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Hershey, PA 17033
Cody H.
Job Details: 11/10/2023
"CX complains unit is not cleaning dishes. CX is within manufacture warranty. Unit shows F4e3-motor not running and , f7e1-no heat errors. Unit filled with water but unit is not pumping water even when recieving 122.4vAC. Unit will need sump assembly for repair. CX EMAIL IS MAINTANCE EMAIL.; ordrng 1 W11025157 (sump assembly)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 11/10/2023
Cx complaint is that the unit is not heating. Upon arrival I found that the drum is turning but it is not heating. I accessed the rear of the unit and tested the TCO (2.0 Ohms) ELement (11.3 Ohms0 and the high limit thrmst (1.9 Ohms). I then tested the operating thermostat and found that it is reading OL. I am ordering the operating thermostat. I was able to set the return visit for 11/15 anytime.; ordrng 1 WP8318268 (Operating Thermostat)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Odenton, MD 21113
Davonte
Job Details: 11/10/2023
"cx complained unit had power but wouldnt come on to start dry cycle. confirmed cx complaint. tested unit to make sure dryer is getting 240 volts. confirmed. unplugged dryer several times then unit finally came on to start cycle. got error code f6e1, communication error. ran unit for about 5 mins then unit turned off again. unit will need new control. 0 in stock; ordrng 1 W11618917 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 11/10/2023
"cx complaint unit making loud noises. checked unit, come to find ice build on evap fan, ice is coming from water leaking passed fill tube, reseated fill tube, tested, no signs of any leaks advised cx to monitor unit."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS35FXSS5
Near Takoma Park, MD 20912
Sherwood
Job Details: 11/10/2023
cx complaint fills alil then stops. arrived installed control ran a service diag after installed. no error codes after diag unit is now working correctly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB00
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/10/2023
cx complaint the gsket is ripped on the rc right door. checked all other gskets and found no issues. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WGT4027HW0
Near Silver Spring, MD 20906
Israel R.
Job Details: 11/10/2023
Customer comer compliant unit is not locking the door. I found the unit needs a door lock and they had the parts here. Collected for service and labor. Unit is back to normal operations.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Virginia Beach, VA 23451
Carl A.
Job Details: 11/10/2023
"cx complaint of unit arching while burners are on,checked unit to find the arching coming from ignitors and will possible need the other compoents to fully correct the problem ordering all parts needed for repairs; ordrng 1 W10907865 (spud-orfce (Left Front)) and 1 W10849719 (spud-orfce (Left Rear)) and 1 W10907868 (spud-orfce (Right Front)) and 1 W10907866 (spud-orfce (Right Rear))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Silver Spring, MD 20906
Israel R.
Job Details: 11/10/2023
Installed new LED and tested Unit is back to nomal operations. SHe stated she still having food freezing in the refrigerator. I check temps and they are good. The customer has the freezer packed too much. I intalled the light and we can still even see the light. I told her she needs tohave more airflow in the freezer if not all the air is going to go into the RC. She said ok and that she just going to keep calling becaseub she thinks is defective. The light is working and the unit is cooling. The problem she had the overloading the freezer/.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Virginia Beach, VA
Carl A.
Job Details: 11/10/2023
"cx cxomplaint of unit making noise after running for 10 mins sounds like cards hitting blower wheel ,checked unit to find blower wheel cracked causeing noise when wheel expands ordering parts needed for repairs; ordrng 1 W11549461 (Drive Motor)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/10/2023
"Cx complaint unit doesn't fill enough water and sometimes leaves wet clothes at the end of the cycle.Ran test mode, no errors. Tested water valves, drain pump, and high speed spin, everything worked ok. Ran a completed test cycle,the unit worked as designed. I was unable to replicate any issue. Explained how a HE washer works, detergeent type/quantity, load, and wter fill.."
We serviced a
KITCHENAID RANGE
Model KUDC10FXSS3
Near Montpelier, VA 23192
Thomas B.
Job Details: 11/10/2023
Cx complaint no power found loose connection at junction box tightened and tested for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Chesterfield, VA 23832
John P.
Job Details: 11/10/2023
found ice maker arm jammed into ice maker un jammed arm tested working as designed
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ01
Near Maidens, VA 23102
Thomas B.
Job Details: 11/10/2023
Cx complaint unit is not working properly inspected unit found the ice maker stuck mid cycle tested water water is making it to tray without issue unit will.need new ice maker assy quoted 440.88 cx paid in full by CC; ordrng 1 WPW10300022 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Newark, DE 19702
Taylor F.
Job Details: 11/10/2023
Replaced manifold and retainer from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near York, PA 17402
Drew B.
Job Details: 11/10/2023
cx complaint that unit is not making ice. i found thwe icemaker has 120v and found the icetray is twisted and not finding hom position.. and new icemaker is needed and when replaced the icemaker filled and roatetd to home checks good give time to freeze and harvest.. cx paid full through office.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Mount Joy, PA 17552
Justin L.
Job Details: 11/10/2023
Was able to access unit and replace part. Tested unit and unit now operates as designed. Collected for labor no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model krff577kps02
Near East Petersburg, PA 17520
Justin L.
Job Details: 11/10/2023
Was able to access unit and replace door unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Palmyra, PA 17078
Cody H.
Job Details: 11/10/2023
"Was able to access unit and replace control per previous visit. Unit start device is running excessivly loud, ordering start device and run capacitor to be used on return.; ordrng 1 WPW10662129 (run capacitor) and 1 W11092533 (start device)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Ephrata, PA 17522
Justin L.
Job Details: 11/10/2023
Cx complaint unit not cleaning properly. Found unit in tight room jammed in with dryer and no room for movement. Ran autotest with no issues but cx will need to have unit installed properly. Unit checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Severna Park, MD 21146
Dustin F.
Job Details: 11/10/2023
"cx complaint: unit makes alot of noise while runningInspected unit, could not confirm complaint, no errors stored. Passed test cycle and even ran full quick cycle and confirmed no irregular noises present. unit is working as intended."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near York, PA
Sal R.
Job Details: 11/10/2023
CX complai t is that the knob is not grabbing the timer assmebly when turned inorder to start. I fou d tya the knob spins on the timer> when the timer steem is turned teh unit opperates with out issues. I am ordering 1 knob (W11675852). I have seta return date for 11/15; ordrng 1 W11675852 (knob)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 11/10/2023
"Replaced ice maker, unit tested ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hagerstown, MD 21740
Ken M.
Job Details: 11/10/2023
Valve replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lebanon, PA 17042
Cody H.
Job Details: 11/10/2023
"CX complains unit is pushing all clothing to one side of the basket during spin cycle. CX is within manufacture warranty. Found unit spin basket is not sitting in tub straight, unit gearcase shaft is warped and is causing spin basket to sit crooked. Unit will need the following parts replaced for repair; spin basket, gearcase, suspension, actuator, splutch, agitator, spanner. CX to reach out to office when spin basket arrives undamaged. CX EMAIL CONFIRMED.; ordrng 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W11481722 (actuator) and 1 W10721967 (splutch) and 1 WP3951744 (agitator) and 1 WP21366 (spanner) and 1 W10554251 (basket) and 1 WP389140 (drive block) and 1 W10780045 (suspension)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chesapeake, VA 23320
Austin D.
Job Details: 11/10/2023
cx complaint the unit is not washing without smelling afterwards. checked the unit and found that the gearcase is leaking oil and that the water valve is not allowin water through like it should. washplate is seized. so could not check hub. parts on order. will return once the parts come in.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11283592 (motor) and 1 W11454734 (gearcase) and 1 W10902814 (washplate) and 1 W11127357 (vavle)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 11/10/2023
cx complaint center burner goes out when in simmer. inspected unit and found valve has failed. I was able to replace manifold and tested unit. unit now lights and stays lit when in simmer. unit checks good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Harrisburg, PA 17112
Cody H.
Job Details: 11/10/2023
Was able to access unit and replace parts per previous visit. Retested unit and unit now works as designed. No further work needed.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 11/10/2023
"cx complains that the unit is dead =, not working on any cycle inspected unit, i press the start button and unit turn on.. main board receives 120vac, all connections cks ok.. ran test mode, no error codes, test mode works fine.."
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Union Bridge, MD 21791
Ricardo S.
Job Details: 11/10/2023
"Cx complains that the hinge on the left side is broken, inspected unit, the lid frame is defective.. hinges cks ok, washer machine needs the LID assy; ordrng 1 W11259006 (lid)"
We serviced a
KITCHENAID OVEN
Model Kose500ess04
Near Reva, VA 22735
Ezra M.
Job Details: 11/10/2023
"no power to display, found thermal fuse failed, 124vac into fuse, 0vac out. cust wants to discuss with spouse."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near York, PA 17408
Sal R.
Job Details: 11/10/2023
"Per the previouse tech, I was able ot access and replac ethe FC door. I used a heat gun to help relax the gasket and unit test good."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS22
Near Charlottesville, VA 22911
Kyle A.
Job Details: 11/10/2023
Cx complaint of microwave not operating. Did confirm units light is not coming on. Also found even with hard press unit will not activate. Ordering harness and hinges.; ordrng 1 W11555169 (Interlock harness) and 2 W11598235 (Hinges)s and 1 W10886919 (Bulb) and 1 W11325603 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hampton, VA 23669
Lucas R.
Job Details: 11/10/2023
"upon arrival temps 11.3 fc 35 ff, compressor pulling .5 amps, insufficient frost pattern, low pressure -15' hg, pressurized 120 psi nitrogen, sprayed all joints, no visible leaks, after 15-20 min, lost 2 psi, pressurized 140 psi nitrogen, heard noise from right side of ff, found cabinet seperating from liner, sprayed found bubble from right side of cabinet, called techline spoke with robert documented pics, unit non-repairable"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Williamsburg, VA 23188
Orbie
Job Details: 11/10/2023
"cx complaint unit still not working. checked unit. F8E4, F9E2, F9E4, found water sitting in drain pan under float switch. removed water from pan, raised front of unit to have water more evenly distributed within unit to prevent any water from leaking past gasket down into drip pan. advised cx to monitor unit to verify working condition."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Marietta, PA 17547
Drew B.
Job Details: 11/10/2023
cx complaint that unit is not locking and when arrived i found the strike was not engaging the latch and was able to replace the strike and tested the lock and now checks good. unit is functional.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Williamsburg, VA 23188
Orbie
Job Details: 11/10/2023
"cx complaint unit making noise. put unit into test mode, heard no noises at this time. advised cx to monitor unit and to video issue to better help tech diag unit."
We serviced a
KITCHENAID ICE MAKER
Model KUIC15POZP0
Near Charlottesville, VA 22903
Kyle A.
Job Details: 11/10/2023
Unit is producing error for bad bin thermistor. Cx opted to repair themselves and paid diagnostic.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Glen Burnie, MD 21061
Dustin F.
Job Details: 11/10/2023
"CX complaint: unit wont work or power on. Inspected unit, confirmed CX complaint. Got 243 across and 122 and 123 at each terminal at wall and exact same at power block. found Thermal fuse open. went to shop and got thermal fuse to restore power to unit for testing. visually inspected element and confirmed 9.9 ohms(good) inspected operating thermostat and TCO all had continuity. isolated voltage getting to element when unit is on and running. got 120v comming from contral to element(L1) but only getting 72v then 68v then nothing over and over at red wire (L2 to element.) inspected motor connection and confirmed connection secure and 120v getting to motor. Unit needs new motor. ordering motor and blower wheel for return visit. contacted office and got CX scheduled for 11/16/2023; ordrng 1 279827 (motor) and 1 WP694089 (blower wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Shrewsbury, PA 17361
Sal R.
Job Details: 11/10/2023
"CX complaint is that the unit is not producing ice. I found that the unit in test 56 has a E2 error code. I was able to run a harvest test and found n0o movment from teh IM and the test to time out. I am ordering 1 icemaker (W11658802). Once the part is avalible, please have someone form teh office call to set a return date.; ordrng 1 W11658802 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Williamsburg, VA 23185
Orbie
Job Details: 11/10/2023
cx complaint unit not draining and not turning on now. verified complaint. found voltage going to facia but no activity. unit will need a facia before I can test the drain pump. called warehouse to see if we had any in office stock. no luck. advised cx part is special order and I have no ETA for him.; ordrng 1 W11603844 (facia)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Chambersburg, PA 17201
Andrew S.
Job Details: 11/10/2023
Cx complaint is that the agitator has separated. Upon arrival I found that the two sections of the agitator have separated. I am unable to get them secured. I am ordering the agitator and screw. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 WP3951744 (Agitator) and 1 W10772621 (Screw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Hanover, PA 17331
Sal R.
Job Details: 11/10/2023
"CX complai t was that the unit was not making ice. I found that the unit had a E2 errr code in test 56, unit would not complete a harvest test in 57. I was able to access and replace the icemaker. I then tested the unit again and found a E0 error in 56 , unit completed a harvest cycle in 57 , and filled with water in test 45 . Unit test good. I advised CX to discard teh first 2 batches of ice and then use on the 3rd. Unit test good."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hagerstown, MD 21742
Ken M.
Job Details: 11/10/2023
"Customer complaint is that the unit runs noisy. Unit tested and issue confirmed. Found that the blower wheel housing is deformed, causing the blower wheel to drag on the house. There is also part of the lint chute that is separating. Ordering blower wheel, housing, and chute.; ordrng 1 W11117429 (chute) and 1 WP694089 (wheel) and 1 WP8577230 (housing)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Hanover, PA 17331
Drew B.
Job Details: 11/10/2023
"cx complaint that unit is not drying the dishes well and have the unit about month or so and have ran several times but not a whole lot. cx is usiing rinsie i can see i did bump it over to 4 on the level setting dispencing. but when testing found no codes and cx has no complaint with cleaning.. and ran the unit through test and found no wash performance and heating element comes on and no breaks and heats up has 120v and also ohmed out in range,unit"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Baltimore, MD 21229
Emmanuel R.
Job Details: 11/10/2023
"Cs water leaking from the bottom, confimred complaint, i found the water valve is frayed and wont seal. replaced water valve, unit is now working properly."
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Harrisonburg, VA 22801
Danny R.
Job Details: 11/10/2023
found unit had thermal issues when unit was in clean mode the inner glass expoled will need inner glass and found floor damage from the glass also called tech line made report; ordrng 1 W11295339 (glass inner) and 1 W11325529 (glass door)
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Parkton, MD 21120
Sal R.
Job Details: 11/10/2023
"Per the previouse tech, I was able to uninstall the unit with use of a oven cart. I CX powered breaker off and I was able to access and replace both controls and the console control. I powered unit back on and found uit to no heat. I was able to test power at the control from K10 -K3 and found no voltage. I was able to access the juntion box and tested power from L1 to ground and found the propper 120 V's. I then test L2 to ground and found 16 V's . I was able to show CX my findings and advised CX to have a licensed Electrican come to the home and inspect the power supply. No L2 is supplied to the unit at the juntion box.;"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Washington, DC 20017
Sherwood
Job Details: 11/10/2023
cx complaint water leaking into bin. arrived inspected and confirm water tube to IM is installed correctly also water is now in IM (which it wasnt when i left the house)because IM did not call for water or rotate when testing.but gears are not rotating so IM is filling but is not remove the ice also found leak came from IM leaking at bottom. left IM unplugged cx will need new IM; ordrng 1 4317943 (ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near Ephrata, PA 17522
Justin L.
Job Details: 11/10/2023
Cx complaint unit making noise. Was able to access unit and found product temps of 0F and 37F. Removed evap cover and found good frost pattern no signs of ice build up. Harvested icemaker and filled. Cx had video of noise. Which sounded like vibration noises from metal lines in back. Ordering mastic along with condensor fan for repair. Once in office will need to set return; ordrng 6 4318168 (mastic)s and 1 W11578915 (condensor fan) and 1 W11458267 (fan blade)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Virginia Beach, VA 23454
Carl A.
Job Details: 11/10/2023
"cx complaint of unit making noise,checked unit to find no error codes at this time .tested ran unit to find no problems ,pulled pulley off drive shaft to find oil leaking and play in the drive shaft ,causeing grinding noise on pulley ordering parts; ordrng 1 W10752187 (Washplate Screw) and 1 W11656227 (Agitator) and 1 W11449840 (Transmission Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 WPW10006384 (drive belt)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Freedom, PA 17349
Sal R.
Job Details: 11/10/2023
"CX complaint is that the unit is leaking oil under the center of the unit. I found that the unit is indead leaking oil from blown gearcase barrings. I found that the agitator is seezed and will need to be cuit off . I am ordering 1 gearase (W11449840), 1 splutch (W10721967), 1 belt (W11239857), and 1 agitator (W11550891). Return visit will need to be 2 call copunted due to time it takes to cut agitator off woth dremal tool and then replace the gearase. I spoke to parts ordering and a return date has been set for 11/15; ordrng 1 W11449840 (gearcase) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11550891 (agitator) and 1 2callcount (2 call count)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Westminster, MD 21158
Ricardo S.
Job Details: 11/10/2023
"Cx complains about a water leak on rc from the diffuser, the freezer leaks water from the air tower.. defrost heater and door seals cks ok. order air tower and heat probe..; ordrng 1 W11126274 (air-tower) and 1 w11611126 (heat probe)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bear, DE 19701
Taylor F.
Job Details: 11/10/2023
Cx complaint is unit not spinning out. Found the slider to be defective. Replaced slider from pre id and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Hagerstown, MD 21742
Ken M.
Job Details: 11/10/2023
Ice maker and UI replaced. Customer to monitor for any further issues. Old ice maker left with customer.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Sinking Spring, PA 19608
Justin L.
Job Details: 11/10/2023
"Cx complaint handle failure. Was able to access unit and found that the strike seized to the catch and while opening the handle fractured leaving jagged edges. No one was injured and no property damage. Contacted safety who issued P&L. Replaced parts with pre-id and van stock unit now checks good no further work needed; ordrng 1 W11429589 (strike (JL VS)) and 1 W11429587 (catch (JL VS)), used 1 W11429589 (strike (JL VS)), and 1 W11429587 (catch (JL VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Upper Marlboro, MD 20774
Leon
Job Details: 11/10/2023
"Clients complained was the unit was cutting off an old randomly when I came into the house. I seen it happening and then it stopped. All of a sudden, it tested the evaporator fan and it didn't cut off. Tested the icebox fan and it did not cut off. And I tested it in diagnostic mode call Tech line. He said replace the controls.; ordrng 1 W11556912 (Control) and 1 W11642011 (UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near New Windsor, MD 21776
Ricardo S.
Job Details: 11/10/2023
"Cx complains that the panel cover coming off, inspected unit, the display has a letter A and console is defective, air vent leaks air. and damaged the ui board, order parts; ordrng 1 w11660284 (console) and 1 w11649995 (vent) and 1 w11632709 (ui board)"
We serviced a
MAYTAG WASHER
Model MVWC400XW2
Near New Castle, DE 19720
Taylor F.
Job Details: 11/10/2023
Cx complaint is unit not completing cycles. Found the actuator not reading the tach signal properly. Replaced actuator from pre id and unit is now working as designed. Job is complete. Cx paid in full by cash
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Wyomissing, PA 19610
Justin L.
Job Details: 11/10/2023
Cx complaint element rusted through. Was able to access unit and found element failed and fractured open. Replaced with pre-id and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Waynesboro, PA 17268
Andrew S.
Job Details: 11/10/2023
Cx complaint is that the light is out in the FC and top of the RC. upon arrival I verified the issue. I foud that the unit is within the SP W11460554. I am ordering the light kit. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11683243 (LED Kit)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Harrisburg, PA 17112
Cody H.
Job Details: 11/10/2023
"CX complains unit cycle and options indicators are no longer showing. CX is within manufacture warranty. Found unit indicators do chime when pressed and when going into diagnostic testing all LEDs do light up, but individually unit indicators are not lighting. Unit will need user interface replaced for repair. Ordering correct color part for repair, office to schedule repair with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11461690 (font panel (BLK))"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Claymont, DE 19703
Taylor F.
Job Details: 11/10/2023
Cx complaint is unit making a screeching noise. Quoted cx for dryer repair kit and cx does not want to go through with repair at this time. Saved quote; ordrng 1 4392067 (dryer repair kit)
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Wilmington, DE 19809
Taylor F.
Job Details: 11/10/2023
"Cx complaint is washer not starting the cycle. Tested inspected and verifed complaint. Unit had 3 error codes for the lid lock. Found the lid to be defective causing the strike to not line up with the latch. Ordering lid and lid lock, cannot rescheudle at this time.; ordrng 1 W11259006 (lid) and 1 W10810403 (lid lock assy)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Culpeper, VA 22701
Ezra M.
Job Details: 11/10/2023
ordering control and inlet valve.; ordrng 1 W11410066 (control) and 1 W11434044 (inlet valve)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Hampton, VA 23669
Lucas R.
Job Details: 11/10/2023
"cx complaint loud humming noise, checked unit no error codes, unable to duplicate, cx had recording, noise from hv components, found diode pressed against vent, replaced diode, unable to access other components, ordering hv components, 2 techs needed to remove unit.; ordrng 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11545872 (transformer)"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Conestoga, PA 17516
Justin L.
Job Details: 11/10/2023
Cx compaint of noise. Was able to access unit and found premature roller failure. Replaced roller s and tested good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Carlisle, PA 17013
Bernard M.
Job Details: 11/10/2023
"Cx complaint unit doesn't drain. Entered diag and found error code F9E1 drain fault. Water was removed from inside basket. Inspected underneath and found the harness had been pinched and torn due to it being clipped into pump housing. Found pump reading OL of resistance. Ordering pump and harness, set return for 11/17, office will contact cx with time frame.; ordrng 1 W11643701 (lower harness) and 1 W11399437 (drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Newville, PA 17241
Bernard M.
Job Details: 11/10/2023
"Cx complaint unit doesn't dispense ice. Attempted to dispense ice and found the auger motor doesn't rotate the yoke. The yoke is seized to motor. The motor makes loud buzzing noise and doesn't move. Will need to remove bracket with motor, yoke and solenoid attached due to yoke unable to separate from motor. Ordering parts, once available contact cx to reschedule; ordrng 1 W11671282 (auger motor) and 1 WPW10169511 (motor coupling) and 1 W11307589 (bracket)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Camp Hill, PA 17011
Fred G.
Job Details: 11/10/2023
i was able to access unit nd replace the bellow as per previous visit. tested unit for leaks and found unit checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Harrisburg, PA 17111
Fred G.
Job Details: 11/10/2023
"cx complaint door gasket is falling off. inspected unit and found door gasket failed and was falling off unit allowing heat to excape from unit. was able to replace gasket with van stock and found unit now checks good.; ordrng 1 W11542153 (gasket (FG VS)), used 1 W11542153 (gasket) from stock"
We serviced a
WHIRLPOOL RANGE
Model KDRS467VSS04
Near Wilmington, DE 19809
Taylor F.
Job Details: 11/10/2023
Cx complaint is middle front burner not igniting. Found the ignitor not being energized when turning the knob. Ignitor will ignite when other knobs are turned. Issue is with the switch on gas valve. Ordering manifold to correct issue. Cannot rescheudle at this time. Cx owes 110.00 labor on return visit.; ordrng 1 WPW10402611 (manifold)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near York, PA 17403
Drew B.
Job Details: 11/10/2023
cx complaint that unit is not going through cycle will just stop and mid spin.. i foudn no codes stored and found the unit to have no mechicanical issues. and etc was able to recalibrate and ran through auto test no issues then started her blanket wash and starting going through all functions of wash and appears to check good.
We serviced a
MAYTAG ICE MAKER
Model WRS325SDHZ00
Near Waynesboro, PA 17268
Andrew S.
Job Details: 11/10/2023
Per previous tech I was able to access and replace the dual valve. i then tested the unit and found that it is dispensing and not leaking. job comlete.
We serviced a
WHIRLPOOL DRYER
Model WED6120HC2
Near Harrisburg, PA 17110
Cody H.
Job Details: 11/10/2023
"CX complains unit is making a burning smell. Safety is covering service fee for diagnostics. Found unit is recieving 122.3 to L1, 123.4 to L2 and 243vAC to both legs. Found unit is heating and rotating as designed, but unit has an aroma while heating. found residue on back wall was causing the smell, once unit was heated the residue was wiped away and reduced the smell. Retested unit and smell is now disapating. to remove smell entirely unit will need air duct and element replaced. called safety and spoke to Michael who said that the repair is going to be covered by auth. ordering parts for repair, office to schedule repair with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11677720 (air duct) and 1 WP3387747 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near White Post, VA 22663
Daniel J.
Job Details: 11/10/2023
installed parts heated new gasket sealing informed customer to leave door closed for gasket to set up sealing all four sides tested water dispening no leaks lights responding to door open door closed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Newport News, VA 23602
Orbie
Job Details: 11/10/2023
replaced UI. advised cx to monitor unit to verify working condition.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Williamsburg, VA 23188
Orbie
Job Details: 11/10/2023
"cx complaint water appearing on the floor overnight. checked unit found no traces of water. called techline spoke with Butch. advised butch with what I've found. ordering freezer door gasket as seal isn't sealing properly, found ice at the icebox adapter. advised to replace all gaskets and adator for that.; ordrng 1 W10407216 (gasket-fip) and 1 W11126056 (adapter) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket) and 1 WPW10280983 (insulation) and 1 W10648043 (adapter) and 2 W10407212 (gasket-fip)s"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Hampton, VA 23666
Lucas R.
Job Details: 11/10/2023
"cx complaint unit not completing cycle, checked unit found f8e1 long fill code, 120 vac to cold valve, valve not fully opening, replaced valve, calibrated, tested, unit working as designed.; ordrng 1 W11220230 (valve LRVS), used 1 W11220230 (VALVE LRVS) from stock"
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS01
Near Wilmington, DE 19808
Taylor F.
Job Details: 11/10/2023
"Cx complaint is a squeeking noise every time the compressdor would turn on. Found compressor was rubbing on the cabinet and would make a loud squeek every time the compressor turned on and shut off. and would shake. Adjusted compressor and rubber feet, unit is now working as designed. Job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Nokesville, VA 20181
Demonte S.
Job Details: 11/10/2023
Inspected the unit. Found that the cx is saying that the Refrigerator has slow Ice production. I then ran Service Test 56 - E5 error code = Bad Ice Maker Thermistor. I then ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested. Ran Service Test 45 - Ice Maker Fill Test Ice Maker Filled half way. Ran Service Test 36 - Ice Box Fan Motor. Ice Box Fan Motor is blowing air. I then. Ran Service Test 15 - Emitters Test. Emitters Emitters are reading and changing. Checked the Temperatures in the Freezer Section. Temperatures are 3.8 Degrees with out the Freezer Fan Motor blowing. Temperatures started to drop once Fan Motor started. Called Whirlpool Techline Ref. ; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker) and 1 W11087201 (Whirlpool Refrigerator Ice Maker Fill Tube Heater)
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Sykesville, MD 21784
Ricardo S.
Job Details: 11/10/2023
"Cx complains that the rc not cooling, insppected unit, no air flow on rc when the freezer door is close, but when the door is open you can feel air on the damper control.. the evaporator fan is bad, order part; ordrng 1 WP2315549 (evap fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Baltimore, MD 21229
Emmanuel R.
Job Details: 11/10/2023
"Replaced filter hounsing, unit is now working properly."
We serviced a
KITCHENAID COOKTOP
Model KCES550HBL00
Near Frederick, MD 21704
Ricky E.
Job Details: 11/10/2023
"customer dtatwd that the unit wasnt heating coorectly. verified issue and fnd loose connection at the units junction.. secured connection, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Harrisburg, PA 17111
Fred G.
Job Details: 11/10/2023
cx complaint RC is freezing food still. inspected unit and found diffuser door is not closing all the way. unit needs diffuser to correct issue. once part is in please reach out to cx and set up a return visit.; ordrng 1 W11645127 (diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near White Plains, MD 20695
Shane B.
Job Details: 11/10/2023
"cx complaint is the unit not cooling. when i arrived unit was plugged in, set to 33/-3. both sections were at room temp. no frost on either evap. no fans or compressor running. pulled unit out and ran test 4. compressor ran but sounds slow even at full speed and is pulling 3.2amps. condensor fan is running. neither section got cold at all. unit has a SS issue. quoted cx for new compressor.; ordrng 1 W10276644 (compressor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML35011KS01
Near Harrisburg, PA 17111
Fred G.
Job Details: 11/10/2023
"cx compaint units turn table glass is walking off. inspected unit and found turn table support is warped. I was able to replace it with van stock and found unit now checks good.; ordrng 1 W11452278 (support (fg vs)), used 1 W11452278 (support) from stock"
We serviced a
WHIRLPOOL WASHER
Model WGT4027HW2
Near Severn, MD 21144
Israel R.
Job Details: 11/10/2023
Customer complaint unit is not starting it just hums. I spun it by hand the unit started right away. The unit will need new motor and blower wheel. Motor not in stock. Ordering Motor and blower. Call customer when parts are available. No pop, added 8 weeks.; ordrng 1 279811 (motor!dryer) and 1 WP697772 (blower wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ00
Near Bowie, MD 20721
Davonte
Job Details: 11/10/2023
"cx complained unit wasnt making ice, confirmed cx complaint no ice in the icebin. after inspecting unit and pulling ice bin out. unit is maker was in the off postion. water dispenser on unit is working as should."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near La Plata, MD 20646
Shane B.
Job Details: 11/10/2023
arrived to install parts and cx said unit stopped making ice. ice bin only had a couple cubes in it. found IM cycles but does not fill. cleared some ice from fill tube. IM is working. installed filter head and tested dispensor. its running quietly. unit is workign as deisnge.d
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV03
Near Camp Hill, PA 17011
Fred G.
Job Details: 11/10/2023
"cx complaint unit makes loud noise and unit isnt cooling. inspected unit and found compressor was drawing `13amps when starting up. I tried a known good start device and found same results. unit compressor is locked. unit needs compressor, evap, filter/dryer, and a 3 call count. called TC (W19C420APL1) called office secheduled cx for 11/15/23; ordrng 1 W11574734 (compressor) and 1 W11598434 (evap) and 1 W11506635 (process stub) and 1 W11109499 (filter/dryer) and 1 876765 (tubing kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Eldersburg, MD 21784
Ricardo S.
Job Details: 11/10/2023
"Replaced damper .. reset power, unit works ok"
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 11/10/2023
"cx complaint unit displaying check vent and cycle will not complete, checked unit, no faults stored, unit has decent airflow, come to find lint build on blower wheel, removed lint, ran on timed dry for 10 mins, unit working as designed. advised cx to have vent cleaned and ticket is open for 30 days."
We serviced a
MAYTAG DRYER
Model MGD6630MBK0
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 11/10/2023
"cx complaint unit squeeling, checked unit, come to find defective idler causing belt to fray, ordering belt to complete repair.; ordrng 1 661570V (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Alexandria, VA 22304
Robert W.
Job Details: 11/10/2023
CX Complaint is the unit isnt making ice. Inspected unit and found IM is getting good power will not harvest. Ordering IM; ordrng 1 W11546935 (IM)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Marriottsville, MD 21104
Ricardo S.
Job Details: 11/10/2023
"Cx complains about a rattling noise, inspected unit, the noise comes from the damper motor, conneciton cks ok, damper sound too loud, repalced part, reset power, unti tested ok"