"cx complaint unit not spinning, checked unit found f0e5 off balance code, suspension busshing offset from cabinet, reseated bushing, calibrated, tested, unit working as designed."

cx complaint the unit throwing error code. F8E4. found float switch has dirtyness. cleaned. cleared codes. unit working properly.

Cx complaint unit is leaking. Inspected unit found drip tray full of water. Found right side middle rack nut is not secure and leaking water. Secured nut. Tested unit. No more leaks. Unit is working as designed.

Cx complaint sensing was not working properly. Arrived today and found previous tech stated unit needed new humidity sensor and control. Removed unit and replaced control. Removed fan and replaced humid control. Re assembled unit and tested. Unit is now working as intended . Job complete

"cx complaint of unit not cooling checked unit to find normal frost pattern, ohmed out wire harnes to find the bi metal open odering parts for repairs; ordering 1 WP12868601 (harns-wire) and 1 WPW10128551 (Refrigerator Evaporator Fan Motor)"

installed gaskets. unit working properly.

"cx complaint of unit not cooling checked unit to find a defrost problem,steam unit down to find that the brown wire for heart was not connected in the connector reseated wire in connector tested unit works as designed"

installed ordered part. turned water back on and tested unit. with water supply valve wide open the valve works quietly. unit is working as designed.

Customer complaint unit is not making ice i found the unit is not making ice. I removed the tray and found ice jammed and keeping the bail arm up so the ice maker will not make ive. the ice maker is level but is getting caught. Adviced the Customer to rearranged some stuff in the freezer to help seal the freezer correctly becaseu there is sinds of fronting or moiture she will move some stuff.I put some cubes back in the ice and ran harvest and the unit harvested and when the ice dispensed the ice got caught again. Unit will need new ice maker. Ice maker is not able to clear the ice. Not in stock call Customer when part is available.; ordering 1 W11548540 (Ice Maker)

"CX complains unit is leaking water on the bottom of RC. Found drain pan full of ice and overflowing into bottom for RC. Unit is not draining the water that is defrosting. Was able to defrost ice buildup and clear drain tube, but water was very slow draining. Called techline and spoke to Nate. who said the unit is unrepairable. No further work needed"

"cx complaint intermittent cooling, dispenser and fc lights not working, checked unit, empty upon arrival, good frost, compressor pulling .9 amps, fc door switch failed in diag, found black wire seperated from molex connector in cabinet to door switch, called techline unit non repairable internal harness issue. brandon"

"installed main control , hmi harnesss to console and new console, still faint display when off but the unit works great, tested all ops ok"

"cx complaint that unit is not making ice, i found the unit to have issue with the bail arm is broken not going down, replaced icamker and tested unit filled and opeates no issues checks good."

cx complaint unit is not powering on.inspected unit and could confirm.found unit getting 240v.but not kicking on.checked fuse and found thermo fuse OL.replaced fuse and tested unit.now working.

cx complaint unit not cooling. checked unit to find brown wire unseated from heater. reseated and thawed evap. tested unit working as designed. ordering heater and harness to complete repair; ordering 1 W11650662 (heater)

found leak at filter dryer replaced pumped down and filled checksok

unit was installed wrong no brakets counter cut small.unit has scrates on it took pics . would need motor switches and panel cx said hold off on repair will getr it replaced by builder

cx complaint is no cool. Verified faulty compressor. Replaced compressor per prior techs diagnosis. Pressure tested with 140psi of nitrogen. Vac'd down to 30in for 10mins. Filled with 68gof R600a. Tested after repair and compressor and all components running. Informed CX 24-36hrs for unit to get to temps. Job is complete

unit has a bad ui control cx will think over repair and reach out to wp for help with cost .; ordering 1 W11236887 (ui)

installed sump w door gasket. unit working properly.

"came out to replace parts on unit disassembled and replace all parts , testd unit is running as designed with no leaks ."

"cx complaint unit shaking excessively during spin. inspected unit and verified complaint. no errors stored and test cycle runs good except can hear a little grinding noise during agitation. unit is perfectly level. suspension tests good. hub is good. checked under unit and there is some play in gearcase. removed pulley and it looks like its just starting to leak oil. ordering gearcase and returning with preid splutch and belt. also ordering capacitor because it feels a little sticky around the seam and could start leaking oil. all parts in stock, called office and scheduled 2ct return visit for 4/11; ordering 1 W11449840 (gearcase) and 1 W11395618 (capacitor) and 1 LOOK (LOOK)"

"cx complaint of unit not making ice,checked unit to find the ice maker had stoped working replaced ice maker tested unit working as designed"

"installed basket, slider, wash plate, console fascia, installed lidn but had defective paint interior (see pic), reclaibrated and tested all ops ok....reordering lid per cx request ...left defective lid on so unit can lock properly; ordering 1 w11404468 (lid)"

"cx complaint of unit shaking,checked unit to f ind no error codes at this time,checked underside of unit to find that the pulley screw had backed itself off ,ajusted pulley and tighten screw back down tested unit works as designed"

"F0E3 overload F7e9 locked rotor F2e1 ui stuck key Cx complaint unit making grinding noise, arrived today and inspected found 3 error codes above, cleared errors and removed wash plate. Found bunch of coins and rust under, cleared debre and coins. Went under unit and inspected slider, found no gear case oil and slider was good. Re assembled unit and ran test 51 diag cycle, noise is now gone and finished with no error codes. Tested 2 times and same out come. Unit is working as intended. Job complete"

"The units light flickers and control clicks when both lights are in recepticle .. with only the left light in the unit works .. Replaced main harness per wpl .. tested unit and still doing samething .. contatcted wpl techline and tested the p6 connector at control , getting 117vac and when the door is opened the voltage drops to 90-100vac.. tested L1 at terminal and reading same.. also tested at outlet with load , reading 117vac and drops to 90vac when door is opened.. l2 is reading 120vac and when door is opened it jumps to 150vac.. techline states its an electrtical issue , reffer cx to an electrician .. Job complete"

Picked up both data loggers. Labeled in pics. CX stated that both units are now working good. Job is complete

"CX complaint. Washer not working. Priordiagnosis found unit needs actuater and cam assembly. Installed both parts and tried testing , When hitting the start button the lid lock flashes and then shuts off. Ordering control and lid lock, Further work needed. RB; ordering 1 W11320239 (control) and 1 W10682535 (lid lock)"

"Cs inlet tube is cracked and leaking, confirmed complaint. Replaced inlet water hose and tested for leaks, unit is now working properly."

"Customer complaint is that the washer walked into the dryer, causing damage to the dryer. Found damage to the left side of the cabinet and the rear bulkhead appears to be bent inward near the exhaust. Rear panel removed for closer inspection and found an impact mark on the right rear corner, the cabinet is warped in the same corner, and the chute and rear bulkhead are warped. Ordering rear panel, cabinet, rear bulkhead, vent chute, support rollers, and supports.; ordering 1 280043 (rear,panel) and 1 8533643 (cabinet) and 1 W11117429 (chute) and 1 W10828431 (bulkhead) and 1 349241T (support,roller) and 1 WPW10359270 (roller shaft,support) and 1 WPW10359269 (shaft)"

no show. sdpics front door. called both numbers. no answers.

"replaced kit and motor, tested, unit working as designed."

Inspected the unit. Found that the cx is saying that the Fuse blew again. I then checked the Fuse. Fuse is reading Open. I then checked the Interlock Switches. Both sets of interlock Switches are burnt. Installed Interlock Switches & Fuse. Noise Filter Board is burnt. Unit will need Noise Filter Board. ( Any questions please check Sd Pictures if any questions .); ordering 1 WPW10531156 (Whirlpool Microwave Noise Filter)

cx complaint unit turning on by itself. checked unit verified cx complaint. control board is faulty. replaced control board. tested unit working as designed. advised cx their exhaust hose is kinked and would need an HVAC tech to come fix the pipe at the wall to give more room for the hose.

"CX complaint unit not spinning.Ran yesy mede, found F51 and F51 errors.Ran manual spin, the motor didn't move at all. Inspectred wiring, found everything ok. Stator 34 ohm x 3 but not receiving power from control board. Unit needs control board but part NLA. Collected $120"

"Cx complaint right Rc door gasket has torn.Inspected part, confirmed complaint and snapped picures. Replaced gasket using pre id part. Unit good to go."

Outer case damage removed and replaced the outer shell tested for proper use unit now functions Normally

replaced lower oven fan tested unit everything worked great

Replaced compressor and installed UV drier. Vaccummed and filled 56g r600. Unit is now starting to cool. Advised customer allow 24hrs for temps to normalize. Unit is now working properly.

"Replaced control board, UI and console. Tested unit. Unit is now working properly."

Replaced sensor bar in vent and tested units moisture sensor watch the timer go up unit working properly diagnostic test no errors

Installed new UI and tested. Unit is back to normal operations.

"Confirmed cx complaint unit not dispensing ice. Found auger motor/yolk assembley stripped out, unable to remove. Ordering divider and washer, will use pre-id'd parts on return visit.; ordering 1 WPW10309864 (divider) and 1 W11378860 (washer)"

"Cs unit is still not making ice, confirmed complaint. I found the catch bowl under the fill tube was frozen over, defrosted it. ice maker was on the off position on the ice maker and on the UI switch. Turn ice maker on. Cycled ice maker , ice maker cycled and filled with water . Temps are set too high 42 in rc, lowered to recommended 36. ice maker fan ice activating and i can hear the baffle also moving. Unit should start making ice now. Advised allow 24hrs for ice maker to start making ice."

"installed dispenser per previous, completed tub install, tested all ops ok"

"Replaced evap, compressor, drier and coupler from previous diagnosis. Vacumed down and refilled with 5.5oz of 134A. Unit is now working as designed. Job is complete."

"Installed parts, tested unit, unit working as designed."

Cx complaint is unit not cooling. Found the compressor to be defective. Drawing 23amps and then 9 and clicking off. Ordering compressor and drier. Called office and rescheudled for 4/13/23. 2CT SEALED SYSTEM; ordering 1 W11370574 (compressor) and 1 W10143759 (drier (service))

Cx complaint unit is not working properly inspected unit found no rinse aid and cx is not turning on hot water before use tested heating element unit is heating properly

Cx complaint is unit not filing with water. Replaced inlet valve from pre id and unit is now working as designed. Job is complete. Cx paid in full by CC.

replaced cooktop & working properly

Cx complaint is unit not filling with water. Found the capacitor to be defective. Replaced the capacitor from pre id and unit is now working as designed. Job is complete.

"unit has physical damage to side panels, endcaps and cooktop; ordering 2 WPW10575396 (panel-side)s and 1 8195532 (cooktop) and 1 W11219370 (endcap-pnl) and 1 W11219365 (endcap-pnl)"

"cx complaint the unit is not locking. checked the unit and found a defective lid lock and also a capacitor leaking oil on to the flloor. replaced the capacitor and lid lock. tested operation. unit is running as designed.; ordering 1 w11359618 (cap ar vs), used 1 w11395618 (cap ar vs) from stock"

"no operation. found wire harness loose on motor, not seated fully, reconnected, verified secure, tested unit, voltage low from outlet. advised cst to contact electrician to fix voltage."

"potential air in system , evacuated the system and deep vac system and refilled unit .."

"fc low cool, noise from fan hitting frost/ice. test 38 turned defrost heater on. verified drain clear, ran test 4, verified 3 way valve switching cooling compartment properly. replaced fc evap harness, ordering control.; ordering 1 WPW10675033 (cntrl-elec)"

"CX complaint. Washer making noise , inspected unit and found splutch not fully seated. Seated splutch ears and ran a wash cycle. Unit working correctly. Job completed, RB"

unit will not start. got 235V from the outlet. found the thermal fuse is open. quoted cx cost of repair and agree to repair. replaced thermal fuse and verified operation of unit. no other problems.

"CX complaint, Dryer not drying. Prior diagnosis found unit needs thermister. Installed thermister and straightened out bent legs as much as possibal Dryer working as designed, Job completed, RB"

"Replaced top rack adjusters, Tested unit. Unit is now working properly."

cx complaint that unit is still getting the error code long fill no fill and stopping intermittingly through out several cycles recalibrated and tested and instructed it appears they are dropping water psi after the first couple laods when running casuing the long fill to show in codes and effect the water incoming. unit itself is functiona land checks good

"upon arrival cx said she tried to call and cancel. she found ice maker was turned off so they turned it back on and it started making ice again. no service provided, no money collected"

cx complaint the unit is not turning on says door open. checked unit and found a defective door switch not sensing when the door is closed or not. replaced the switch and tested operation. unit is running as desigend.

Cx complaint poor ignition from rf burner. Confirmed complaint replaced burner head and ignitor and unit now lights properly alyscia.cm@gmail.com

cx complaint unit noisy during use. checked unit to find issue is blower wheel. found blower wheel seized to motor replaced motor and blower wheel. leveled unit forward slightly so clothes hit moisture sensor. tested unit working as designed

cx complaint unit has banging noise. found noise from water supply lines touching cabinet. secured lines w/ cx supplied dish towel as temp fix. advised cx to get pipe insulation to avoid further issues of noise. unit working as designed.

CX compolaint was that the ice maker tray was loose. I found that the mold broke free from the ice maker. I replace the IM. and unit test good.

cx compliant the unit is not dispensing ice and water valve is very loud during operation. checked the unit and found vavle chattering loudly internally but still dispensing water. also found yoke stripped on the motor shaft. ordering all parts needed to replaced the yoke and motor. also ordering the valve to see if it will help with the chattering noise. will return once the parts come in.; ordering 1 W11310391 (ice motor) and 1 WP67006341 (gasket) and 1 W11548535 (valve)

Customer complaint is that the unit has f8e4 drip pan float error code. Also found f9e2 drain pump electrical problem and fae2 that wax motor problem. I checked and found water in the drip pan underneath of the unit. Customer had unit unplugged. I cleared water from drip pan and reinstalled it. I then plugged unit in and tested unit. I first ran auto test and did not have any water leaking into the pan. I checked inlet valve water hose connection and water line. I did not have any water leaking from inlet hose. I then ran a normal cycle for about 20 minutes. Anywhere into the drip pan. I then removed door and ran unit. I still did not have any water leaking in any areas that would have gotten into the pan. I continue to run unit. I checked spray arm operation. Customer had dishes in dishwasher but these were not the dishes that were in the previous load. I advise customer that potentially there could have been something either blocking a spray arm that could obstruct it from moving and keeping the spray arm in one position spraying towards the door which would cause sometimes water to go up over the bottom lip of the tub assembly in that would go into the drip pandarini area. I advise customers that there's only certain possibilities that causes. But at this time with the unit unloaded I cannot get the unit to leak. there was a good amount of water in the drip pan when I arrived. But I was unable to figure out where it was leaking from. I advise customer that if it fails again if they could take a picture of how the dishes were loaded in the dishwasher just to cancel that from being an issue. Advise customer to keep an eye on unit and the cost back if they have the same issue.

"Cx said she didn't know there was diag fee. Called her husband to verify, unable to get him on phone. Will call back to reschedule"

Inspected the unit. Found that the cx is saying that the Washer is leaking Water. Ran Service Diagnostics on the unit. No error codes. Ran Service Test on the unit. Cold Water Line is Leaking Water at the Inlet Valve. Hose isn't tight on the unit. Tightend Water Inlet Hose. Leaking stopped. ( Also corrected the cx from putting soap in the bleach Dispenser. Cx will need to have someone pull the unit out and get all soap from under the unit.) Unit is working as Designed.

"Cs unit is not spinning, confirmed complaint. Found error code f7e5 shifter fault. Test cyclenot completed.Shifter wouldnt shift. Also the gearcase is leaking oil and bearing sounds like rocks rolling inside, Splutch pulley has belt material on it. Needs new belt and pulley. Also the motor sounds weak and labored. Quoted customer for all the parts but they denied repiars and said its too expensiove and the unit old.Will be buying a new unit. Collected $120 for svc call."

Cx complaint is that the unit has had a thermal event. upon arrival I found that the unit has has a major thermal event. I documented with photos. I contacted Tech Line and documented with them. I refered the cx to WP Saftey. Unit was in a Rent a Center back room and not in the locatiion that the event happened in.

Cx complaint f2e2 user interface assy error quoted 371.91 for repair cx declined paid 120.00 service call by CC

CX complaint NEW WASHER water drips from spout when machine is not used. Has to shut off water supply. Checked inlet & filter. Has teflon tape on house side. Checked for obstructions at filter. Water lines are connected to cold & hot. Found F8 E3 error code. New model & new layout. Parts OOS > JJ; ordering 1 W11513255 (valve assym)

Cx states she was using broil when unit died suddenly then she let cool for a hour and has worked properly since found a error for the user interface assy F2E1 keyboard error tested keypad every button is working properly charged 120.00 for service call

cx complaint the unit is not finishing cycles. checked the unit and found signs of infestation. no live bugs at the moment. ordering a new control. also found oil leaking from the gearcase. ordering all aprts needed to resolve the issue. will return once the parts come in.; ordering 1 WP389140 (drive block) and 1 W11454741 (gearcase) and 1 W10890624 (motor) and 1 W11239857 (belt) and 1 W10721967 (pulley)

"Cx states unit still cuts off. Installed new control and console, issue persisted. Called tech line, checked terminal block wiring, rep recommended replacing the wiring harness. Wiring harness currently on backorder, cx pif.; ordering 1 W10889943 (harns-wire)"

cx complaint long dry times - dryer - pre-id heating - vent cleaned checked unit and found unit running but heating element not properly turning on checked unit and found proper vac to element . replaced with pre id element and tested unit further . all major components are now testing good and unit is running as designed .

"Cs unit is making squealing sound, confirmed complaint. I found the idler pulley has a bad bearing and belt is slpipping. Replaced belt and idler. Tested unit. unit is now working properly. Collected $396.50 CC"

"Per previouse tech, i was able to access and replace all parts. I cleaned large amount of lint form unit. I also found that the vent hose has large hole. I advised CX to replace hosing and to have a licensed vent cleaning Co. come into the home to inspect and clean venting form the wall to the outside of the home. Unit test good."

Cx complaint unit is not working properly inspected unit removed and replaced the dispenser assy tested for proper use unit now functions Normally

CX complaint FRIDGE water leaks from ice build up. Several techs have worked on & replaced parts. Cleared all ice & cleaned drain inlet. Poured hot water into pan & it drains but water leaks past donut. TSP: W11092686 Rev. G / S16360 LED TSP #: W11460554 Rev IS191AQ; ordering 1 W11457241 (drain pan) and 1 W11601310 (LED module FC)

COTSCO 2 yr warrantyCX complaint about console bowing not only a cosmetic issue this is considered functional since moisture can zipped inside ui because of position of separation no seal on ui will cause a failure on ui on a short period of time if I left it like that replaced from preid & working

Damper and gasket replaced and tested. Unit is working properly. Old parts left with customer.

"cx complaint unit not filling. checked unit found F9E1, F7E1. replaced water valve, tested unit. unit filling as designed."

Cx complaint is that the unit is beeping and blinking all the time. Upon arrival I found that the unit had the power turned off to it. When the cx restored power the display started displaying and beeping as if buttons were being pushed. I found that the cover on the UI housing has lifted and allowed moisture to get into the control/display. I am ordering the panel control and will use the housing on return. Please contact cx when the parts are available to schedulehe return visit.; ordering 1 W11505225 (Panel UI)

"cx complaint of unit making a knocking noise when unit comes on called techline spoke with Nate was advise normal function of unit as it is freon knocking around in unit ,tested unit works as designed "

cx complaint unit not draining. checked unit to find drain pump working but not removing water. pulled unit to find hose was issue. addressed extra loop in hose and verified unit working. ran test unit working as designed

cx complaint was unit clock and some bottoms didn't work confirmed issue replaced the UI controls tested unit everything worked great after

"cx complaint clothes not fully wet . checked unit , found inlet valve bad on unit not allowing water into unit fully . replaced with pre id valve and finished testing all the major components everything checked good and unit is now running as designed ."

"cx complaint handle falling off, found mount screw had backed out of panel, resecured mount screw and reinstalled handle tightly, tested all ops ok"

cx complaint of when ice maker is on unit fridge times go down and freez every thing in unit if ice maker is off unit works good unit will need new ice maker and damper and control; ordering 1 WPW10310240 (control)

"Cx complaint unit is not working inspected unit found F7E2 wash motor not running, and F8E1 no water. Ran through diag cycle and after filling with water F7E2 popped up without running motor. Ordering sump and control. Control none in stock.; ordering 1 W11460946 (Sump assembly) and 1 W11505999 (Control)"

"cx complaint the unit is not turning on. checked unit and it turned on but would not cycle through test mode. found signs of infestation. no live bugs at the time. ordering control. also ordering gearcase due to oil residue on the pulley, belt, etc. coming from the gearcase. will return once the parts come in.; ordering 1 W11170317 (control) and 1 W11454741 (gearcase) and 1 W10890624 (motor) and 1 W10721967 (pulley) and 1 W11239857 (belt) and 1 WP389140 (drive block)"

"Installed dispenser pads, ice chute door, and ice chute motor. Found bin bin defective. While testing ice door. Door barely opens. And doesn't close fully. Refunded for hinge and door switch =103.63. Put towards control 287.10-103.63=183.47; ordering 1 WPW10519441 (Ice bin (reorder)) and 1 WPW10546285 (Ice door motor (reorder)) and 1 WPW10151236 (Control)"

"customer complaint is at the unit will throw an error code for float switch in the drip pan. Inspected unit and found unit had multiple error codes. F8e4 float switch, f8e1 fill valve electric problem, f9e2 drain motor electric problem,fae2 vent wax motor. Customer stating something about a drain issue. But was mainly focused on the drip tray error code. Customer had to unplug unit because it kept throwing the error code. I noticed user interface screen was peeling off of the user interface. This will could allow moisture to come in. I cleared error codes and ran all the tests. I found unit began to work. And went through without any issues. I went to drain pump and noticed there was water in the drip tray. I replaced drain pump due to the electrical issue that it stated. I didn't have anything in the drain pump housing or drain pump. But I still replace drain pump while here. And then reinstalled drip tray and ran a normal cycle. When unit filled up with water I noticed water dripping from the front center of the unit. I found the water dripping from where the heater element bracket is mounted to the tub at the bottom. I found unit will need new tub assembly. Vent assembly and user interface. I advise the customer that the tub maybe shipped to her house and when she receives it to inspect it for damage. Also to give us a call regardless so that we can schedule the appointment when the tub arrives.; ordering 1 W11460908 (User interface) and 1 W11409866 (Tub) and 1 W11649995 (Vent)"

"Cx complaint unit is not cooling. Inspected unit temps in rc section avg 48 and fc section avg 32. Evap has a block of ice near cap tube. Unit is pulling .4amps. Ordering compressor, drier, and coupler. Ss repair 2 count. Cx paid for service call.; ordering 1 WPW10507886 (Compressor) and 1 W10843121 (Drier) and 1 W11506635 (Coupler) and 1 Look (Look)"