We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Maidens, VA 23102
Eric F.
Job Details: 04/07/2023
"Confirmed cx complaint unit making grinding noise from baffle. Replaced with pre-id'd parts, tested unit, unit working as designed. If cx calls back please put shop job back on me so I can reach out to techline, new part is as quiet as it can be but cx still might be unhappy with it."
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Parkville, MD 21234
Alexander D.
Job Details: 04/07/2023
"replaced spray arms. tested unit with front panel removed. after unit drained and refilled the forst time, got a surge of water past bottom of inner door when washmotor started running and dripped on floor on left side. found unit still leaning forward. releveled unit and retested. got another surge of water at same time but it didn't leak this time. called techline and let unit run while on hold and no leaks. . unit is now working properly but im concerned it could still leak with suds when detergent is used. advised cx to keep a towel under door for the first few cycles they run and call back if still leaking."
We serviced a
JENN-AIR RANGE
Model JDRP430HL01
Near Leesburg, VA 20175
Ken M.
Job Details: 04/07/2023
Rack replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 04/07/2023
Replaced drain pump control was changed aswell. Unit tested and is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 04/07/2023
"Tested motor and motor is good tested all sensors there good ohm out element its good not grounded, Replaced timer and thermostat"
We serviced a
JENN-AIR RANGE
Model JDR8895AAS
Near Bowie, MD 20720
David J.
Job Details: 04/07/2023
Cx complaint unit needs new control after previous techs visit cause bake was not working. Arrived and inspected unit. Found bake not to work. Removed unit on mat and disconnected power. Removed top console and replaced control. Re assembled unit and plugged up. Tested and set time. All features working. Leveled feet for Cx and now unit is working as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Stephenson, VA 22656
Ezra M.
Job Details: 04/07/2023
"drum rubbing sides of cabinet. drum is failing, gasket falling off, unit will need new drum. unable to determine if any additional parts will be needed without second tech."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bowie, MD 20721
David J.
Job Details: 04/07/2023
Cx complaint main harness is bad. Last tech thanks came find power cable was bad. Arrived today and removed unit. Removed old harness and replaced with new. Tested unit and changed water filter for customer. Ran water through until clear. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Silver Spring, MD 20904
Israel R.
Job Details: 04/07/2023
Got to the unit and the customer said he tried to cancelled becasuse the unit started making ice so i moved on.
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Hedgesville, WV 25427
Ricky E.
Job Details: 04/07/2023
customer stated that the unit wasn't cooling after last repair.. customer had the unit unplugged on arrival.. plugged unit in and ckd pressures.. fnd 110-120 on the highside and -20 - -25 on the lowside.. unit may have a restriction... need parts..; ordering 1 w11579351 (ff evap) and 2 w11504450 (coupler)s and 2 w11506620 (coupler)s and 1 w11580057 (compressor) and 2 w11504415 (coupler)s and 2 w11504430 (coupler)s and 2 w11506619 (coupler)s and 3 3callcount (3 call count)s
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS2
Near Washington, DC 20016
Samuel R.
Job Details: 04/07/2023
installed parts no leaks and uit is sealing good.unit is now good
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Annapolis, MD 21401
Eric W.
Job Details: 04/07/2023
cx complaint of unit making noise inspected unit making noise during adjutate but not spin need gearcase cx not fixing at this time; ordering 1 W11393685 (gear case)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Hollywood, MD 20636
Shane B.
Job Details: 04/07/2023
installed all ordered parts and melted the FC evap that was completely iced up. both evap fans are running. unit began cooling. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Arlington, VA 22204
Leon
Job Details: 04/07/2023
cx complaint was unit was loud after repair seen the cx was loading washer and not putting it on the right cycle everytime showed cx how it should be and coached them on diif cycle and how to use them
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Parkville, MD 21234
Shane M.
Job Details: 04/07/2023
installed all parts. unit working properly.
We serviced a
MAYTAG MICROWAVE
Model MMV4205DS0
Near Aspen Hill, MD 20906
Roberto I.
Job Details: 04/07/2023
Cx aspected the unit to be servised IW but it is OOW. He disegreed with charges
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Woodbridge, VA 22191
Tanner B.
Job Details: 04/07/2023
"Evidence of infestation in home, cx needs to treat and call us back once done and receipt is sent; ordering 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Leesburg, VA 20175
Ken M.
Job Details: 04/07/2023
"Sump assembly, element, vent assembly, and control replaced and tested. Unit is working properly. Old parts left with customer except control."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lancaster, PA 17603
Cody H.
Job Details: 04/07/2023
"CX complains unit is not heating. Found unit is turning on but has no heat. L1-N=123vAC, L2-N=124vAC. N-G=0. thermal fuse reads 0 ohms, element reads 9.6 ohms, thermostat reads 0 ohms and 7.5k ohms, tco reads 0 ohms. element, fuse and tco is receiving 124vAC. high limit shows .2 ohms only receiving 10vAC from 1m to heater . Spoke to techline who said to replace motor due to not receiving 120vac from motor circuit. Office to schedule return visit when part arrives.; ordering 1 279827 (motor) and 1 WP694089 (blower wheel)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Sykesville, MD 21784
Brian R.
Job Details: 04/07/2023
replaced top and checked over unit and now unit checks. job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HB0
Near Chambersburg, PA 17202
Drew B.
Job Details: 04/07/2023
replaced and tested full functions check good
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Baltimore, MD 21212
Emmanuel R.
Job Details: 04/07/2023
"Mod/ser # is wrong, wrong unit. Corrected mod/ser# and this unit is 4.5yrs old. He is showing a extended warranty. Advised him he will need to call and have it dispacthed over correctly. He called kitchenaid but they are having issues with the paperwork. They will need to reschedule.; ordering 1 looklook (Mod/ser incorrect. Purchase date is not accurate.)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Nottingham, MD 21236
Alexander D.
Job Details: 04/07/2023
"cx complaint front panel cut her finger when cleaning it and drew blood. inspected unit and verified complaint. cx pointed to spot on door and found plastic around handle is scuffed and sharp, pic saved. used my knife to smooth the plastic. ordering front panel. call cx to schedule return visit once we have eta on part; ordering 1 W11461682 (front panel)"
We serviced a
WHIRLPOOL OVEN
Model JDS1750FS0
Near Silver Spring, MD 20901
Israel R.
Job Details: 04/07/2023
Customer complaint unit is not closing or openning correctly. I tested the unit and found the unit has a bad left hinge. Unit will needs new hinge. I colected in full. 1 at tribles. Call Customer when part is available.; ordering 1 W11226493 (hinge-door 58.91)
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Davidsonville, MD 21035
Eric W.
Job Details: 04/07/2023
called tec line to threw unit found uint would just got into spin with ui disconected unpluged water valve and unit sill just started to spin same with shifter and lid lock teline said to replace the motor and control at the same time; ordering 1 W11567712 (control) and 1 W11283592 (motor)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Locust Grove, VA 22508
Robert W.
Job Details: 04/07/2023
"Cx complaint is the unit is making noise, Inspected unit and found the unit is making a clicking noise like the clutch isn't fully ingaging the actuator not shifting all the way everything is tight. Ordering clutch and actuator; ordering 1 W10721967 (Clutch) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ashburn, VA 20147
Ken M.
Job Details: 04/07/2023
"Customer compliant is that the unit flooded the basement. Customer had the warter turned off. Water turned back on again and the unit started to add water, but stopped on its own. Ran test cycle and the cycle ran properly. The hot valve was the one that had gotten stuck. Ordering valve.; ordering 1 W11513255 (valve)"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ04
Near Upper Marlboro, MD 20772
David J.
Job Details: 04/07/2023
Cx complaint unit not making ice. Arrived and inspected unit. Found no ice in bin. Found arm in up position. Went to lower arm and does not drop. Tried to jump T/H and got no movement from ice maker. Inspected full tube and no ice was found. Tested water dispenser and still has water coming out. Unit is going to need a new ice maker to properly fix. Quoted Cx for repair. Paid 120.00 for service call and will let us know within 30 days ; ordering 1 W10884390 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Demonte S.
Job Details: 04/07/2023
Brand new compressor is locked up. Checked the Compressor windings. Pin 1 & 2 = 6.5 Ohms. Pins 2 & 3 = 10.1 Ohms. Pins 2 & 3 = 4.4 Ohms. Put a new Start Device & Capacitor on the Compressor. Compressor still clicks and pops the Start Device. Called Whirlpool Techline Ref #. Per Whirlpool Techline compressor is locked up and will need to be reorder; ordering 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler) and 1 W11370574 (Whirlpool Refrigerator Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Leesburg, VA 20176
Ken M.
Job Details: 04/07/2023
"Customer complaint is that the unit gave a PF error code. Customer cycled power to the unit and it worked for a little while then completely shut down. Unit came back on the following day and has been working properly since. Ran individual loads to try to get the unit to shut down or reset. Could not duplicate the issue. Found no issues with the pantry harness and the pantry UI is working properly. Did find some water under the pantry UI. Water may have temporarily shorted out the UI, causing the PF and shutdown. Water removed. unit is currently working properly."
We serviced a
JENNAIR MICROWAVE
Model JMW2430WS02
Near Crofton, MD 21114
Eric W.
Job Details: 04/07/2023
R251BD service pointer for slid out rack tested unit it wil need new rack kit cx complaint of unit not heating inspected uunit no out put from inverter and mag is reading ol installed new mag inverter and tested unit is now heating; ordering 1 W10811020 (rack kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Ashburn, VA 20147
Jason A.
Job Details: 04/07/2023
UpdatePOP. CX complaint FRIDGE temps warm. No ice. Log temps 6hr. Test 89&90 to test defrost htrs & monitor htr activity with killawatt. No increase in current 89. Yes test 90. Replaced all 3 controls & tried many times & wait but neither test 89 / 90. Called TL & reported issues. Techline states it is a sealed syst issue based on W reading & Im misleadin. Tech contradicted when stating watt readings test40 is same as test 38/100%. Connected gauges. Static pressures unit unplugged 30loside.30hiside. Test 40-step4 20loside 100hiside similar test 5. Test 38 154W under 0 or in vac 120hiside. See SDpics. Called techline again to update with pressures & send pics but not able to open txt message. TL cant confirm/deny if test 38 = 40 for W numbers. CX opened a case with BBB. 4CountNitrog >JJ; ordering 1 W11592010 (compressor) and 1 W11548259 (condenser) and 1 W11291123 (evaporator RC) and 1 W11099748 (evaporator FC) and 1 4CountNitrogenTest (4CountNitrogenTest) and 1 LOOK (LOOK)
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Timonium, MD 21093
Shane M.
Job Details: 04/07/2023
cx complaint of sounds coming from fan. couldnt duplicate issue. preheated on convt 350F. no sounds. w11296001
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Lovettsville, VA 20180
Ken M.
Job Details: 04/07/2023
Customer complaint is that there is a gurgling noise after the last repair that is not going away. Ran test 4 and is gurgling heavily when running refrigerant through the fresh food evaporator. Ordering filter and fill.; ordering 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Stafford, VA 22554
Tanner B.
Job Details: 04/07/2023
"Units ss doors have rust spots on them , ordering both doors; ordering 1 LW11258450 (rc door) and 1 LW11258441 (fc door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Herndon, VA 20171
Jason A.
Job Details: 04/07/2023
CX complaint FRIDGE slow water dispense. Test water dispense with & w/o filter. Replaced housing & test dispense. Calibrate measured fill. NO LEAKS > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Boiling Springs, PA 17007
Bernard M.
Job Details: 04/07/2023
"Cx complaint unit doesn't run. Entered into diag and found error code F7E2 motor fault. Attempted tom run test cycle and unit would fill but no activation from the pump. Checked and found proper voltage at the junction box. Ordering pump/motor, once part is in contact cx to reschedule; ordering 1 W11460946 (pump & motor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Vienna, VA 22182
Christian C.
Job Details: 04/07/2023
Cx complaint leds in fc are out. Inspected unit and found unit has old leds. Installed all new leds. Lights are now all working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 04/07/2023
"Cx complaint the water filter won't go back into the filter head. When arrived found the springs in filter head had fragmented when removing filter. Filter was in correctly, but seized to the head. Replaced filter head and reservoir using pre-id parts, turned on water and dispensed. No leaks were found and water has steady flow. Unit checks good"
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near Gambrills, MD 21054
Eric W.
Job Details: 04/07/2023
installed new parts and tested light is working and bail arm working propelry
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Virginia Beach, VA 23455
Branden R.
Job Details: 04/07/2023
"cx complaint washer making whooshing and banging sound when in spin, cloths end up in the back of washer checked unit and found no error codes , tested 12 checked good and passed . ran a load and found when sensing shocks make loud noise . unit tested good in a quick wash other then the shock absorbers not properly absorbing load when sensing called techline and was advised they will need to be changed ordering all parts for repair; ordering 1 W11316766 (Shock Absorber)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Silver Spring, MD 20906
Roberto I.
Job Details: 04/07/2023
"Replaced parts, ran a calibration cycle and then a test cycle. The unit worked as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near Wilmington, DE 19803
Michael E.
Job Details: 04/07/2023
CX complaint: no ice. Tested and verified complaint. I found wire coming out from bottom hinge severed. Ordering FC door. 2nd tech needed to run wires and tubes through bottom hinge. Cannot reschedule due to direct to CX shipping. 2 tech needed.; ordering 1 LW10726007 (dor-fip)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Williamsport, MD 21795
Ricky E.
Job Details: 04/07/2023
"customer stated that the units hood lamp was out. the customer replaced the bulb but it blew the new bulb.. verified issue and fnd a faulty tric on the control, and a burnt socket. the burnt socket is from the bulbs blowing... need parts...; ordering 1 w11552018 (control) and 1 W10210871 (holder,lamp)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS0
Near Bear, DE 19701
Taylor F.
Job Details: 04/07/2023
Cx complaint is light staying on. Replaced control and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tyner, NC 27980
Austin D.
Job Details: 04/07/2023
"came out to resolve the issue. found the error code f5e1 now when i arrived. replaced the gearcsae, motor, etc. also replaced the lid lock. tested operation and calibrated the unit. unit is running as designed.; ordering 1 W11513248 (lid lock ar vs), used 1 W11513248 (lid lock ar vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Manassas, VA 20109
Daniel J.
Job Details: 04/07/2023
fridge not making ice inspected unit found broken wires at door harness ordering door showing sp order; ordering 1 W11566705 (door fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS06
Near Arlington, VA 22203
Leon
Job Details: 04/07/2023
Technical Service Pointer #: W10632338E replaced drain tube in the back tested by running some water in the drain and it went through with no problem
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Accokeek, MD 20607
David J.
Job Details: 04/07/2023
Cx complaint fan motor makes noise. Arrived today and found previous tech found fan needed to be replaced. Removed unit and found tight side fan was loose and rubbed on housing. Replaced fan and tested unit. Unit now sounds good. Installed into cabinet and now unit is working as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WET4024EW0
Near Washington, DC 20003
Dustin F.
Job Details: 04/07/2023
"CX complaint: panels comming loseInspected unit, confirmed CX complaint. Found Clip on inside right of front panels screw popped out. resecured with 1/4' screw, tested unit, unit now working as intended."
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Cabin John, MD 20818
Brian F.
Job Details: 04/07/2023
"Cx states AF error every cycle, checked inside unit for airflow restrictions, cleared all lind from machine, tested exhaust thermister, measured 12kohms at 72*, thermister is in spec. Machine gave 'good airflow' result after service test with unit pulled out to get rid of any kinks in vent, recommended cx replace vent extension."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Washington, DC 20002
Dustin F.
Job Details: 04/07/2023
"Upon Arrival, Inspected parts. Found 1 of the drawers broken during delivery(reordering) need the crisper cover glass and crisper panels for the drawers. Found the support dowel turned the wrong way. Contacted WP TL and spoke to Andrew to help me get it turned properly. had to bezel down sides of dowel to turn it properly. also confirmed with andrew assembly was good. Installed all previous and ordered parts. Need Crisper glass,Crisper drawer covers, and new drawer to complete repair.Andrew gave me; ordering 1 WP67004515 (Drawer(reorder)) and 2 WP67005923 (crisper panels)s and 1 WP67006704 (glass crisper cover) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Ocean View, DE 19967
Frederick R.
Job Details: 04/07/2023
CX complaint is no ice. Inspected ice door and it was good. Found unit had a clogged drain tube which was effecting temps in FC that lead to IM. Bottom of FC was a solid sheet of ice. Cleareed ice and drain tube. Ice bin was full of ice at time of visit. Shined flashlight down chute. No sign door wasn't closing properly. Unit is working properly. CX owed credit of 129.86. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Mechanicsville, MD 20659
Shane B.
Job Details: 04/07/2023
"cx complaint is the washer banging during spin. i found no saved codes. cx had unit loaded when i arrived. ran a high speed spin with dry clothes, cx said unit didn't make the noise. i put some water in the unit to get clothes wet and ran high speed spin again. unit made the noise. cabinet is shaking on right side. tub ring is also moving up and down a lot during spin. i found nothing wrong with the tub ring. basket is leaning to the right dispite unit being level. ordering suspension kit; ordering 1 W11400156 (suspension kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Waynesboro, VA 22980
Danny R.
Job Details: 04/07/2023
installed parts checkok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Columbia, MD 21044
Robert L.
Job Details: 04/07/2023
"cx complaint shaking and vibrations, found no errors stored, ran diagnostics and recalibrated, on drain and spin, basket shaking more than normal, found basket has play at hub and suspension worn, ordering hub assy, will use suspension on return; ordering 1 W10528947 (drive hub kit)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Arlington, VA 22203
Leon
Job Details: 04/07/2023
Cx complaint was unit fan didn't cut on confirmed issue replaced the fan in the unit but that still didn't fix the issue ordering control and ui both parts are Special Order; ordering 1 W11623075 (ui) and 1 W11646740 (control)
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Accokeek, MD 20607
David J.
Job Details: 04/07/2023
Cx complaint burners not working properly. After previous techs visit he had found elements not to work properly. Arrived today and replaced all elements. Tested unit and made sure Cx saw. Unit is now working as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Rockville, MD 20850
Julian H.
Job Details: 04/07/2023
"CX complaint about unit not cooling properly on FC not making ice ,arrival temps RC34* FC 16* icebox 25* checked frost pattterns RC's is working 3 way valve switching frost pattern on FC just on very top of evap this is a non uv drier couldnt check for leaks but frost isn't developing properly on FC this is a recurring issue with sealed sys NEED A SEALED SYS TECH 4 COUNTS SEALED SYS WITHIN WARRANTY PARTS COVERED FOR 10 YRS; ordering 1 W11592009 (compressor) and 1 W11109499 (drier-tube) and 1 W11548259 (condenser) and 1 W11035643 (evaporator FC) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Rockville, MD 20852
Julian H.
Job Details: 04/07/2023
replaced sensor tested & working
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 04/07/2023
"Replaced cntrl board, unit tested and washer machine works fine"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Lewisberry, PA 17339
Bernard M.
Job Details: 04/07/2023
"Cx complaint unit won't complete cycles. Entered diag and found error code F8E1 long fill. Erased code and ran auto test, noticed unit had slow fill. Unit completed test without any further issues. Ordering inlet valve and found in stock, set return for 4/12, office will contact cx with time frame; ordering 1 W11038689 (inlet valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519
Near Arlington, VA 22209
Leon
Job Details: 04/07/2023
cx refused work said they would buy a new one
We serviced a
MAYTAG DRYER
Model Med6230HW1
Near Damascus, MD 20872
Ricardo S.
Job Details: 04/07/2023
Replaced parts.. unit tested and dryer works fine
We serviced a
WHIRLPOOL DRYER
Model MGD7230HW2
Near Westminster, MD 21157
Brian R.
Job Details: 04/07/2023
came out and installed new LP Kit. unit in middle of floor and not switched out yet. cx will change units out and try unit. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Washington, DC 20002
Dustin F.
Job Details: 04/07/2023
"CX complaint: inner lights not workingInspected unit, confirmed CX complaint. found door switch broke. When i went to replace door switch it pulled off a chip of the liner. Wire harnass for Switch are foamed in and cannot pull dowjn to connect switch. contacted WP TL and spoke to Rob, He confirmed my issue, deemed unit unrepairable.. Review team will contact CX for replacement since unit is in warranty"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Frankford, DE 19945
Frederick R.
Job Details: 04/07/2023
"CX complaint is fridge leaking. Inspected/tested and found two lines in back kincked and defective from back plate. Repaired both lines with fittings from VS. Tested unit after repair and it is now working properly. Job is complete; ordering 2 2300868 (fitting FRVS)s and 1 look (look), used 2 2300868 (fitting FRVS) from stock"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Richmond, VA 23229
Eric F.
Job Details: 04/07/2023
"Went to do install, found washer mounting bolt rusted and seized onto gearcase drive shaft. Attempted to remove bolt, bolt began to strip, could not remove from wash plate. Must replace assembley that is sandwiched together by bolt and gearcase. Ordering parts, requesting 2 count tub job on return visit.; ordering 1 W10752187 (screw) and 1 W10902814 (wash plate) and 1 W10909670 (nut-spaner) and 1 W10597575 (filter) and 1 WP8533928 (screw) and 1 W11032711 (washer) and 2 W10743982 (screw)s and 1 W10512164 (tub-outer) and 1 look"
We serviced a
WHIRLPOOL WASHER
Model MVWB755DW1
Near Chevy Chase, MD 20815
Brian F.
Job Details: 04/07/2023
"Cx states washer leaking. Entered diagnostic mode, no saved errors. Ran auto test, completed with no errors, checked under unit after, no leaks. Filled tub with water, looked under machine, did not see any leaks. Ran 3 more test cycles, checked under unit each time, no water leaking from machine. Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near West River, MD 20778
Andrew H.
Job Details: 04/07/2023
"Customer complaint is that the unit is freezing food in the refrigerator. Customer said that they have notices since they've bought the unit. I arrived today found that the unit had a full bin of ice all items in freezer were frozen solid. I took temperature reading and had 10� in the freezer 35� in the refrigerator. The unit is set to the recommended setting. Customer States if they turn the settings to lower than recommended the refrigerator will not cool in the freezer will not cool and if they turn the settings to the setting above recommended then everything will freeze in the refrigerator. I checked both evaporator and it has a full Frost pattern. I checked freezer thermistor it showed 21,000 ohms. I checked refrigerator thermistor and it showed 11,000 ohms. Compressor was running when I arrived and all fans were running. I found refrigerator through mister is out of range. Are you replaced refrigerator thermistor from Van stock due to being out of range. I advise customer to wait 24 hours for it to show signs of repair.; ordering 1 W11438736 (Thermister) and 1 Look (Look), used 1 W11438736 (Thermister) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QMB01
Near Edgewater, MD 21037
Andrew H.
Job Details: 04/07/2023
Customer complaint is at the unit is not cooling due to an evaporator leak. I replace the evaporator and dryer. I pulled it into a 30-inch vacuum and filled to 7.75 oz. Unit is now working properly
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near McLean, VA 22102
Christian C.
Job Details: 04/07/2023
"Installed blower wheel, motor, moisture harness, and housing. Tested unit no loud noise. Unit is heating."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Richmond, VA 23224
Orbie
Job Details: 04/07/2023
"cx complaint unit leaking from under side. checked unit found leak coming from sump. replaced sump, tested unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model MER6770AAC
Near Arlington, VA 22209
Leon
Job Details: 04/07/2023
cx complaint was unit kept getting error codes when cooking confirmed issue tested old oven sensor on the stove and bake they both ohmed out good tested from control and got OL cx would need new control but contro is NA cx said they would buy a new oven
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Lancaster, PA 17603
Cody H.
Job Details: 04/07/2023
"CX complains unit will not turn on. Found unit ui to be unresponsive. Unit is receiving 240vAC to terminal block, unit is receiving power to main control, unit is sending power to user interface but user interface is not responding. Was able to replace user interface with pre I.D part w11419056-Fascia. After following service pointer about reseting from factory setting unit became responsive. Tested unit and unit is now working as designed, no further work needed. CX covered under wp auth #."
We serviced a
KITCHENAID OVEN
Model KODC304ESS00
Near Chevy Chase, MD 20815
Brian F.
Job Details: 04/07/2023
"Cx states no power to oven, inspected and confirmed. Found open upper thermostat and oven control fuse, replaced upper thermostat with pre id part (replacing the same part within a year), jumped oven fuse and unit turned on. Ordering oven control fuse, cx pif; ordering 1 W11025102 (fuse-thrml)"
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Annville, PA 17003
Fred G.
Job Details: 04/07/2023
cx complaint unit is not drying clothes. inspected unit and found heating element was faulty. I also found right back roller and left front roller to be seized along with idler pulley. unit also needs a good cleaning. i quoted cx for repair and cx accepted. cx paid in full. scheduled cx for 4/12/23; ordering 1 W10837240 (idler pulley) and 2 WPW10314173 (support)s and 1 WP3387747 (element)
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Frankford, DE 19945
Frederick R.
Job Details: 04/07/2023
"CX comnplaint is loud banging noise when broiling. Inspected/tested and verified complaint through video. Spoke to Andrew at WPTL (same SR as 3/28 visit by ME), TL wants fitting W11435700 that was ordered. Spoke to Camilla and she is ordering partCalled Trade Care Spoke to Jess at WPTC. She is submitting unit for product exchange but still wants fitting ordered incase it is denied. Cannot reschedule at this time.; saved ticket"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cockeysville, MD 21030
Shane M.
Job Details: 04/07/2023
cx complaint the 2nd rack isn't smooth to push in n out of unit. found back wheel of rack not on track. removed racked & reinstalled. no issues. working properly.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aberdeen, MD 21001
Alexander D.
Job Details: 04/07/2023
drained remaining water out. replaced drain pump. found broken black wire to drain pump. replaced lower harness. ran calibration and autotest. unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Havre de Grace, MD 21078
Alexander D.
Job Details: 04/07/2023
"arrived at cx house to replace LF element and switch. knocked on door, no answer. called office, office called cx and she said her husband is on the way. waited 10min and moved on, left ty card at door. looks like wrong element ordered. if LF element needs replaced then we will need W10823727 element and switch WPW10434452. ordering LF element and marking other ordered parts as will use on return in case needed. only 2 elements in stock. call cx to schedule return visit once we have eta on part; ordering 1 W10823727 (LF element)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near York, PA 17404
Bernard M.
Job Details: 04/07/2023
"Cx complaint unit is off balance. Entered diag and found no error codes. Checked and found suspension is good and baskets spoins manually without noise. Ran auto test and when unit reached high speed spin unit wobbled back and fourth slightly. Unit sits in pan. Adjusted leveling legs to even out unit. Instructed cx to possibly remove pan so unit can sit level. No parts to replace, unit runs as designed."
We serviced a
JENNAIR RANGE
Model JGCP536WP01
Near Ellicott City, MD 21042
Robert L.
Job Details: 04/07/2023
"cx complaint right side no spark, found both spark switches shorted......... need to research parts send back shop job on monday 4/10; ordering 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model ntw4516fw3
Near Chambersburg, PA 17201
Drew B.
Job Details: 04/07/2023
cx complaint that unbit is making noise .. i informed them thy are outside of man wrrnty and they said they have a RAC WRRNTY and they would have to call RAC and have it correctly sent over stating auth of whos paying for repair ( RAC) and havre correct ticket sent over. no work perfomred today;
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Charles Town, WV 25414
Ken M.
Job Details: 04/07/2023
Customer complaint is that the unit is still not venting properly. Found that the damper on the rear of the unit is jammed and not allowing full air flow past. Ordering damper.; ordering 1 W10843943 (damper)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Fayetteville, PA 17222
Drew B.
Job Details: 04/07/2023
replaced and claibrated all parts and tested no issues unit checks good
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Charles Town, WV 25414
Ken M.
Job Details: 04/07/2023
"Customer complaint is that the unit went wild during the spin cycle, damaging the wall, leaking water, and breaking internally. Found the broken internal part was part of the valve. Also found damage to the tub ring. Unit needs a new valve assembly and tub ring. Visual inspection of the drive system found no obvious issues. Suspension tested good. Cabinet was not level. Inspection of the cabinet found that the cabinet is deformed at all four corners, with the right front being the worst, allowing the front foot to free spin in or out. Cabinet leveled as bets as possible and unit tested for the leak. Unit did not leak. There is an underlying grind from the gearcase. Unit had no stored error codes, which made no sense based on the damage. Ordering control, cabinet, and gearcase.; ordering 1 W11038689 (valve) and 1 W11608056 (control) and 1 W10596395 (cabinet) and 1 W11550886 (tub ring) and 1 W11454372 (gearcase)"
We serviced a
JENNAIR OVEN
Model JES1750FS0
Near Timonium, MD 21093
Shane M.
Job Details: 04/07/2023
cx complaint the unit isn't heating proper. found bake element shorted. gave cx a quote for the repairs $332.84 cx paid in full by check. replaced element. unit workng properly.
We serviced a
WHIRLPOOL RANGE
Model WFC310S0EW1
Near Chesapeake, VA 23321
Zachery R.
Job Details: 04/07/2023
"replaced element, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 04/07/2023
"Cx complaint waterv leak from bottom.Ran diag, no errors. Ran a test cycle, found water leaking from diverter seal. Ordering sump/motor assy W11124384; ordering 1 W11124384 (sump/motor assy)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Williamsburg, VA 23188
Justin W.
Job Details: 04/07/2023
called techline spoke to Scott. advised cx complaint was sparking in back of unit. checked unit to find wire on main harness damaged. ordering main harness and infinite switch to complete repair. called safety spoke Donna shipping part with cx name on it to office.; ordering 1 W11529071 (main harness) and 1 WP3149404 (rear right infinite switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Stafford, VA 22554
Tanner B.
Job Details: 04/07/2023
"CX Concern the units fc door handle loose , led out in fc and IM not making ice. removed the handle and secured stubs to door and tightened handle .. found led out and removed door switch , jumped connector to door switch , led is now working .. unit needs new door switch and ice maker ..; ordering 1 W11396033 (switch) and 1 W10884390 (ice maker) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Newport News, VA 23602
Lucas R.
Job Details: 04/07/2023
"cx complaint unit not dispensing ice, checked unit found yoke stripped out on auger motor.; ordering 1 W11310391 (motor) and 1 WP63052-2 (yoke) and 1 WPW10309864 (divider) and 1 W11378860 (washer)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS09
Near Lorton, VA 22079
Richard B.
Job Details: 04/07/2023
"CX complaint, Microwave needs door pushed on right side to energize , Inspected unit and found inverter error code , Microwave works if door is pushed closed on right side, CX stated that interlock switcheds have been changed before. Unit needs inverter board, hinges , bushing , Inner and outer door as well as foam strip. Called saftey Got parys and labor covered .; ordering 1 W11325604 (inverter 221.24) and 1 W10775494 (door 305.37) and 1 W10359769 (foam 8.99) and 1 W11600214 (inner door 420.) and 1 WPW10128850 (bushing 84.86) and 2 W10874474 (hinge 36.29)s"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Williamsburg, VA 23188
Justin W.
Job Details: 04/07/2023
cx complaint unit not working. checked unit to find control and ui not communicating properly. successfully reset unit so it will work until parts arrive. ordering controls to complete repair; ordering 1 W11583890 (control) and 1 W11591400 (ui)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Woodbridge, VA 22193
Demonte S.
Job Details: 04/07/2023
Inspected the unit. Found that the cx is saying that the Dryer is taking multiple times to Dry there clothes. Ran Service Diagnostics on the unit. F2E1 = Stuck Key. Ran Key Activation Test. All Keys passed. Cleared Error Code. ( Advised to the cx that they shouldn't hold any keys down except the Start Key.) Ran Vent Tester on the unit on Time Dry. Poor Drying while the Vent is still hooked to the unit. Removed the Vent from the unit. Retested with Vent Tester. Good Air Flow. Hooked the Vent back on the unit. Started Time Dry cycle. Checked the Vent out side of the house really no Air Flow coming out of the house. ( Cx has a long Vent with 3 - 4 Elbows.) Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Suffolk, VA 23435
Zachery R.
Job Details: 04/07/2023
"cx complaint unit leaking and not completing cycles. checked unit, no faults stored, checked unit, come to find oil leaking from bearing onto clutch, also unit falls under service pointer stating replace tub ring with updated part. cx is within 8 week grace period. ordering all parts needed to complete repair. 2COUNT; ordering 1 w11094304 (tub ring) and 1 W11400156 (suspensionrods) and 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11510461 (wash plate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Elkridge, MD 21075
Robert L.
Job Details: 04/07/2023
"installed cabinet harness, dispensing water fine, no water to ice maker fill tube clear, test 45 with tube disconnected no water, dual valve is bad , ordering dual valve (3 trib), collected $101.69 amex cx paid in full; ordering 1 WPW10341329 (dual valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Newport News, VA 23608
Lucas R.
Job Details: 04/07/2023
"cx complaint unit not starting, checked unit found f9e2 drain, and f8e4 float codes, found sump leaking into drip pan setting off float alarm. 8 at tribles.; ordering 1 W11460945 (sump and motor)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFB07
Near Baltimore, MD 21215
Shane M.
Job Details: 04/07/2023
"cx complaint the unit isn't powering on. found a grounding issue with outlet. outlet moving around from not being mounted. found OL fuse. replaced fused from VS. opened door, popped fused. ordering interlocks w control & 2 fuses. 1 for van stock.; ordering 1 W11544456 (control) and 1 W11182140 (interlocks) and 1 W11182141 (lower interlocks) and 2 W10138793 (FUSE)s, used 1 W10138793 (fuse VS) from stock"