Service History 595 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Tyro, VA 22976

Kyle A.

Job Details: 03/07/2023

Changed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Hampton, VA 23666

Lucas R.

Job Details: 03/07/2023

"cx complaint slow water and ice, checked unit found loss of pressure at inlet valve, possible issue with diodes in unit harness, brinnging housing back in case needed.; ordrng 1 WPW10238100 (valve-inlt) and 1 W11229025 (unit harness)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Lanham, MD 20706

Shane B.

Job Details: 03/07/2023

installed all ordered parts and tested unit for cx. unit is working as designed and had no saved codes.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Silver Spring, MD 20910

Samuel R.

Job Details: 03/07/2023

cx complaint unit is nit working displaying f2e1.inspected unit and found error code.reset power and unit would not chamge found start button to be stucked.unit will need a new ui board.gave a cx qoute and cx wil replace unit

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Ellicott City, MD 21042

Robert L.

Job Details: 03/07/2023

"cx complaint never stopped beeping but appeared to reach temp and alarm reset never came on, unit only on for 3 hours but freezer down to 15* beeping continue but no alarm on display, control possible shorted, ordering control, thermistor and evap cover..........control must be from whirlppol; ordrng 1 W11359415 (thermistor) and 1 W11580229 (evap cover) and 1 W11580234 (main control) and 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Hertford, NC 27944

Branden R.

Job Details: 03/07/2023

came out to replace parts on unit disasembled and replace all parts needed for repair . tested unit is running as designed .

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf555sdfz11

Near Leesburg, VA 20175

Ricky E.

Job Details: 03/07/2023

"customer stated that the unit was dripping from the filter. verified issue and fnd faulty filter head. replaced part, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Woodstock, MD 21163

Robert L.

Job Details: 03/07/2023

"cx complaint scrapping noise in agitate, found basket loose, no errors stored, when spinning basket by hand knocking noise from transmission, shaft dropping with load, scrapping cam, ordering transmission, cam,belt,spanner nut and wahsplate........2 count transmission job; ordrng 1 W11449840 (transmission) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11551646 (spanner nut) and 1 W10752283 (washplate)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dover, DE 19904

Taylor F.

Job Details: 03/07/2023

replaced sump from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Churchville, MD 21028

Neil H.

Job Details: 03/07/2023

"REPLACED THE GEARCASE,CLUTCH,MOTOR,BELT UNIT RECALB TESTED GOOD."

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near McLean, VA 22101

Leon

Job Details: 03/07/2023

cx complaint was unit wasnt heating confirmed complaint we had the igniter to fix issue but igniter came broken in the box reording new ingiter to fix top bake; ordrng 1 w11596211 (IGNITER (REORDER))

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Lancaster, PA 17602

Justin L.

Job Details: 03/07/2023

as per previous tech was able to access unit and replace parts. Tested unit and unit checks good no further work needed at this time.

We serviced a

KITCHENAID RANGE

Model KSEB900ESS3

Near Jarvisburg, NC 27947

Branden R.

Job Details: 03/07/2023

"cx complaint range causing stains on backsplash checked unit and found no errors with unit . all major componets checked good called techline and was advised cx will need to cover food with oven bag , use roasting pans and keep oven cleaned . was advised there are no parts that need to be replaced . cx vary unhappy with unit and refused to pay service"

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS02

Near Alexandria, VA 22301

Eric W.

Job Details: 03/07/2023

cx complant of f2e1 error again inspected unit found door gasket is old and crusty and not sealing to door unit will need new door gaasket and ui; ordrng 1 W11093241 (ui) and 1 WPW10282960 (door gaasket)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 03/07/2023

Installed new rollers / pulley and adjusted the heater .. Tested unit. Job complete

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Big Pool, MD 21711

Ken M.

Job Details: 03/07/2023

"Control and valve replaced and tested. Unit is working properly. Old valve left with customer. Customer started a load, but is not satisfied with how the unit is washing the clothing. Customer referred back to Maytag customer service."

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Arlington, VA 22205

Lloyd B.

Job Details: 03/07/2023

"Cx complained the units door would open on its own while baking. Inspected the unit and found that the door hangs past 90 degrees. The hinges were changed in oct 2022. Explained all to tech support and they say to change the hinges and bring the receivers just in case, install the hinges and if the door no longer hangs past 90 degrees when opened and closes correctly, not to install the receivers. SR7735885616; ordrng 1 W11568813 (hinges) and 1 W11318331 (receiver left) and 1 W11317948 (receiver right)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 03/07/2023

Per previous diag I was able to access and replace the fill tube/Heater. i then tested the unit and found that it is functioning as intended. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE715H0ES0

Near Columbia, MD 21046

Israel R.

Job Details: 03/07/2023

Installed all new control and switchs. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDW02

Near Hyattsville, MD 20785

Shane B.

Job Details: 03/07/2023

cx complaint is poor cooling in the RC section. when i arrived unit was in a sprinkler room below appartment building and was unplugged. i restored power and let unit run. after about 10min the unit still had very little frost and was pulling .55amps. air ducts are clear. unit has a SS issue. ordering evap and compressor. schedule with SS tech when parts are avilable.; ordrng 1 W11579351 (evaporator) and 1 W11504450 (tube) and 1 W11506620 (tube) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Gainesville, VA 20155

Richard B.

Job Details: 03/07/2023

"CX complant. Washer not cleaning . Prior diagnosis found unit neds dispenser , drawer and metering pump. Installed all and started a cycle. Unit working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Sterling, VA 20165

Christian C.

Job Details: 03/07/2023

"Installed handle, studs, and screws. Unit is working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Frederick, MD 21704

Ricardo S.

Job Details: 03/07/2023

"we need to reschedule because i cannot pull the dishwasher out, so the customer need to contact a contractor to pull the unit out.. the tile is on the way..; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS01

Near Haymarket, VA 20169

Richard B.

Job Details: 03/07/2023

"CX complant. Door dented , Inspected unt and found door dented, Also found freezer liner has a T shapped cracck running along the bottom of freezer and splitting and going into compartment,. Documented with techline. Techline deemed unit non repairable. SAdvised CX to call CX service, Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 03/07/2023

Instralled new gearcase and clutch. tested unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Indian Head, MD 20640

Robert A.

Job Details: 03/07/2023

"Cx complaint that the unit's mullion strip's tab at the bottom is tearing and there's an uneven part of the RC floor. I inspected the unit to confirm the complaint. I took photos of the RC floor that's uneven and seperating. I called techline to document the situation. The mullion will need to be replaced, the tab at the bottom that helps seal torn off. I'm ordering the part for the return visit.; ordrng 1 W11455378 (mullion)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 03/07/2023

"Installed new lower harness , tested unit. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 03/07/2023

"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 03/07/2023

Cx complaint unit is not working properly inspected unit removed and replaced the actuator same result the unit washes fine however is stuck in agitate and will not spin properly ordering the gearcase assy; ordrng 1 W11454734 (Gearcase)

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Milford, DE 19963

Frederick R.

Job Details: 03/07/2023

CX complaint is DW dispenser door not opening. Inspected/tested and verified voltage going to dispenser. Replaced dispenser from pre-id. Also set hi loop for CX drain since he was complaining about odor. Tested unit after repair and it is now working as designed. Job is complete

We serviced a

MAYTAG DRYER

Model MGDB835DW4

Near Gambrills, MD 21054

Israel R.

Job Details: 03/07/2023

Customer complaint unit is dryng correctly. Found loose connection to the humidity sensor. Unit is backn to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Kingsville, MD 21087

Alexander D.

Job Details: 03/07/2023

"cx complaint fz icemaker not working and when she called in for service, she was told we need to perform a 'quality project service on the compressor'. cx was under impression that compressor just needs replaced. called TL to see if we are supposed to be replacing these compressors with service pointer before they fail and he said no, just inspect unit for noisy compressor or cooling issues, sr#7735890482. inspected unit, it is running quietly at this time, temps are 38 in rc and 8 in fz. evap has good even frost pattern. found fz icemaker getting 120v and not cycling. ordering fz icemaker and also fz door switch. call cx to schedule return visit once we have eta on parts; ordrng 1 W11578780 (fz icemaker) and 1 W11396033 (fz door switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Arlington, VA 22204

Eric W.

Job Details: 03/07/2023

cx complant of door not sealing got to cx home and he said the unit is now sealing and working properly

We serviced a

KITCHENAID FREEZER

Model KBSD608ESS01

Near Bel Air, MD 21015

Neil H.

Job Details: 03/07/2023

REPLACED THE DOOR SKIN OF LEFT DOOR CHECKED GOOD.

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDB02

Near Manassas, VA 20110

Robert W.

Job Details: 03/07/2023

CX Complaint is the unit isnt making ICE. Inspected unit and removed IM tested for power at IM and no power removed and tested power at connection and im getting 110V at connector ohm out harness and harness is good pulled harness up and tested power through harness and im getting 110V pulled back into IM and IM not getting power tried to jump IM still nothing. Unit needs new IM called techline SR#7735888387; ordrng 1 WPW10277448 (IM)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM0

Near Hyattsville, MD 20783

Samuel R.

Job Details: 03/07/2023

cx complaint unit is not draining.inspected unit and could confirm.tested unit and found debris in pump.cleared pump and now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Gloucester, VA 23061

Justin W.

Job Details: 03/07/2023

cx complaint unit takes long to unlock and fabric softener not dispensing. checked unit to find fabric softener turned off for majority of cycles.found no error codes. checked to find valves checked good. checked to find no oil at gearcase. suspension checked good. unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 03/07/2023

"Cx complaint, no water from the dispenser, no ice production, error code E2 motor lost position, found weak ice box fan, installed from van stock. Fresh food evap fan not running properly, icemaker reset not operating. Advised cx ordering icemaker and evap fan motor for the return visit, contact VIA dispatch to schedule a return visit once parts are received, cx agreed.; ordrng 1 W10846539 (evaporator fan blade JT VS) and 1 W11579560 (ICEMAKER) and 1 W11087438 (motor-evap) and 1 LOOK (LOOK), used 1 W10846539 (ICE BOX FAN) from stock"

We serviced a

MAYTAG DRYER

Model MGDC215EW1

Near Washington, DC 20017

Emmanuel R.

Job Details: 03/07/2023

Replaced thermal fuse and tested unit. Unit is now working as designed.

We serviced a

JENN-AIR BEVERAGE CENTER

Model JUBFL242HX00

Near Ellicott City, MD 21042

Robert L.

Job Details: 03/07/2023

"cx complaint hinge stick out custome panel will not lay flush, found install instructiions and found corners needed to routed out (see pic) to cover hinge, left manual and instructions with contractor, opening heigth short at 34.5 inches"

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHZ04

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 03/07/2023

Customers complaint is no cool. Found unit not defrosting. I can force the unit to defrost during diagnostics. CUstomer has a loaner from swift appliance. Customer is going to turn the unit off to let it defrost. NTO control; ordrng 1 W11595219 (Control)

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ00

Near Virginia Beach, VA 23456

Austin D.

Job Details: 03/07/2023

came out to resolve the issue. disassembled the unit as needed. repalced all parts. put the unit back together. tested operation. unit is good to go. temp is coming down and feel airflow from freezer to fridge.

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Bel Air, MD 21015

Neil H.

Job Details: 03/07/2023

REPLACED THE ELEMENTS AND SWITCH WASN'T NEEDED TOLD THEM THEY WILL BE REFUNDED FOR THE SWITCH

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS2

Near Herndon, VA 20171

Christian C.

Job Details: 03/07/2023

Cx complaint of dent on bottom right of door. Inspected unit found dent. Opened box for replacement door and it also has a dent. Reordering door. Ship to cx oversized part.; ordrng 1 W11505444 (front panel) and 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Woodbridge, VA 22193

Demonte S.

Job Details: 03/07/2023

Inspected the unit. Found that the cx is saying that the Washer keeps getting off balanced. Checked the Suspension to the Drum. Suspension is good. Ran Service Diagnostics on the unit. Error Codes are F0E5 = Off Balanced Load. Cleared error codes from the unit. ( Asked the cx what they are Washing. Cx is trying to Wash blankets. I advised the cx this unit can't handle washing comforters. Cx will need to take these items to the laundromat. ) Unit is working as Designed. ( This is a Use & Care Call. I advised to the cx they only get one of these type of calls.)

We serviced a

WHIRLPOOL DRYER

Model WED4985EW0

Near Sterling, VA 20164

Christian C.

Job Details: 03/07/2023

Installed chute and seals. Tested unit no more grinding noise. Unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Silver Spring, MD 20910

Samuel R.

Job Details: 03/07/2023

cx complaint unit wont start a cycle and wont dispense soap.inspected unit and got error f7e1 ran service test and unit would dispense and heat would come on.checked dispenser at normal cycle and would not get 120v.unit needs control called office to order W11341628 1 trivles cx pif; ordrng 1 W11341628 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Arlington, VA 22204

Eric W.

Job Details: 03/07/2023

got to job and found unit still has infestation told cx that we can only come back after extermanator says everthing is dead please make sure cx has recept from extermantor

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Manassas, VA 20111

Robert W.

Job Details: 03/07/2023

Replaced burners and tested unit is working properly.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Fort Belvoir, VA 22060

Joseph D.

Job Details: 03/07/2023

"Unable to find address and supplied phone number is not in service unable to leave by message . Not on maps in bing, Google, applemps or waze; O-emld tckt"

We serviced a

WHIRLPOOL OVEN

Model WEE750H0HZ0

Near Arlington, VA 22206

Eric W.

Job Details: 03/07/2023

cx complant fr burner staing on high all the time installed new switch and tested unit is now working properly

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Ashburn, VA 20147

Christian C.

Job Details: 03/07/2023

Installed latch and valve. Calibrated unit. Tested unit in diag cycle and water is much better flowing. Tested unit in regular and it advanced. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT910SAYM2

Near Vienna, VA 22181

Jason A.

Job Details: 03/07/2023

NO answer at door. Called CX 2X. Voicemail full. Waited 10 minutes. NO SHOW; saved tckt

We serviced a

JENNAIR MICROWAVE

Model JMC2430DP01

Near Alexandria, VA 22310

Lloyd B.

Job Details: 03/07/2023

Cx complained the unit shut down while in use. Installed new control and user interface and could not duplicate the problem and there are no codes. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Ashburn, VA 20147

Christian C.

Job Details: 03/07/2023

Installed ice bin assembly. Cx will test when ice is in bin. Unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Potomac, MD 20854

Julian H.

Job Details: 03/07/2023

CX complaint about unit not starting cycles intermittently put unit on test mode found error F5E1latch failure tested on auto & found that unit will go to cycle but then stops on its own simulating a pause this is caused by latch failure need parts; ordrng 1 W10861642 (latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Fairfax, VA 22030

Jason A.

Job Details: 03/07/2023

CX complaint FRIDGE not cooling. Test compressor & unit pulls 0.9A but no frost pattern forming. Cut into system & some R134 in system. Install coupler & UV drier from vanstock. Check for leaks & ran vac. Filled with 5.0 OZ R134. Unit has good working & equalise pressures. Good frost pattern. Evap fan & condneser fans working. Unit pulls 1.2A > JJ

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Alexandria, VA 22315

Demonte S.

Job Details: 03/07/2023

Installed the Drum to the unit. Tested the unit. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYBL01

Near Silver Spring, MD 20910

Roberto I.

Job Details: 03/07/2023

"Cx complaint water leak from the back.Inspected and tested unit, found water dripping from the single valve and water line going the to filter. Ordering inlet valve WPW10238100 and water line WPW10238100. Collected $339.77. Balance due $125. Return visit 3/13/23; ordrng 1 WPW10449619 (water line (filter inlet)) and 1 WPW10238100 (inlet valve) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Jefferson, MD 21755

Ricardo S.

Job Details: 03/07/2023

"Cx complains that the gasket on the right door is broken, inspected unit, the gasket on the left side is good, replaced rh door gasket, unti cks ok"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Moyock, NC 27958

Branden R.

Job Details: 03/07/2023

"cx complaint not draining , checked unit and found no error codes stored to unit , found drainpump connetion not fully seated not allowing proper vac to drainpump causing unit to act dead . reseated connetion and checked over all other connetions everything checked good , tested unit and unit is now running as designed ."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Ashburn, VA 20148

Daniel J.

Job Details: 03/07/2023

"combi oven left side trim failing at lower corner sharp metal could lead to phyiscal harm ordering left side trim showing sp order; ordrng 1 W11235457 (Trim, Side ((black (left)))"

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS02

Near Hamilton, VA 20158

Ricky E.

Job Details: 03/07/2023

"installed console, unit cks ok.."

We serviced a

WHIRLPOOL COOKTOP

Model JED4430WB02

Near Ashburn, VA 20147

Ricky E.

Job Details: 03/07/2023

"wpw10190396 248.93, wpw10190398 292.83, labor 120, shipping is 15, tax 32.51.... customer stated that the unit would not come on.. verified issue fnd correct voltage at the junction.. customer stated that the contractor hooked the unit up backwards when reinstalling, and i noticed that the ground was not connected when checking power.... the customer is unsure about the repair, and may replace the unit... please email the customer the po..."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near ,

Dustin F.

Job Details: 03/07/2023

"CX complaint: Ice maker leaking leaving water under drawer in FC compartment.Inspected unit, confirmed CX complaint and took pictures. Icemaker keeps calling for water and isnt cycling right. went to back of unit and also found the drain tube was clogged. Installed new drain tube with drain tube kit Pre Id and ordering icemaker for return visit. used warm water and scraper to remove all ice fromn bottom of FC compartment to allow the FC door to close properly.; ordrng 1 4317943 (Icemaker) and 1 Look (Look)"

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Columbia, MD 21044

Robert L.

Job Details: 03/07/2023

"BLDG 3-107...cx complaint squeeling noise, found left roller triangle had split allowing roller to come to far forward, replaced rollers, tested all ops ok"

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Fort Washington, MD 20744

Robert A.

Job Details: 03/07/2023

"I installed the ordered part and tested the unit for the cx. The unit is working as designed. I mentioned the $110 remaining balance for the labor, but the cx said WP agreed to cover the charge. I called the office to confirm the payment coverage, they said negative. The cx still owe $110, she was not willing to make the patment vased on her conversation with WP."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Baltimore, MD 21206

Shane M.

Job Details: 03/07/2023

"cx complaint no ice after last visit. found icemaker starting in rotation, made it to the part asking for water, no action on valve. rejump cycle. no water. ordering valve. ordering icemaker n harness as well just in case. cx is very upset. Look (Look); ordrng 1 W11043013 (dual valve) and 1 WPW10300024 (icemaker) and 1 W10884720 (harness)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Silver Spring, MD 20904

Brian F.

Job Details: 03/07/2023

"Cx states oven not heating. Ran 350* bake cycle, unit preheated normally without any issues. Ran broil cycle, broil element also heating properly. Unit is working properly.; (created new UIS, deleted prior attachment to UisID 11088)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Ashland, VA 23005

Thomas B.

Job Details: 03/07/2023

Cx complaint unit is not working properly inspected unit found the gasket had divits in the corners causing the leak removed and replaced the door gasket tested and inspected for proper use unit now functions Normally

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Baltimore, MD 21206

Shane M.

Job Details: 03/07/2023

bring back parts. canceled.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS1

Near Sykesville, MD 21784

Justin S.

Job Details: 03/07/2023

cx says the unit is not heating with the bake cycle. i can hear the bake ignitor sparking. found the bake ignitor is not sparking at the ignitor but the connection below it. there is some pans touching the connector. added some insulation and retested. the uniti s now igniting the gas every time. cx put on a cleaning cycle as i was leaving. the unit is now good

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL02

Near Arlington, VA 22203

Lloyd B.

Job Details: 03/07/2023

Cx complained the display did not work and of a chiming. Installed new console and the unit works as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV07

Near Glen Allen, VA 23060

Joseph D.

Job Details: 03/07/2023

Customer complaint unit leaking confirmed complaint and found leak at filter head assembly to valve ordering both. Dastricknc@hotmail.com ; ordrng 1 WRX735SDHV07 (Valve) and 1 W11346622 (Filterhead) and 1 W11104489 (Freezer door)

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW1

Near Bethesda, MD 20817

Roberto I.

Job Details: 03/07/2023

"CX complaint noise during cycle.Ran a cycle confirmed metallic noise. Ran the unit without the front, found the coill hitting against the idler pulley. Pushed the coil back in place, the noise stopped. Unit good tio go."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Ashburn, VA 20147

Christian C.

Job Details: 03/07/2023

Installed gasket and raised front feet. Tested unit in diag cycle no issues. Ran unit in normal for about 10 minutes still no leak. Unit is working as designed.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IL03

Near Disputanta, VA 23842

Chris B.

Job Details: 03/07/2023

cx was a no show; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Vienna, VA 22181

Jason A.

Job Details: 03/07/2023

CX complaint FRIDGE RC temps inconsisitent. Found ice bin full of ice & RC temps showing 37F. Replaced evap cover & ran test 38. Good even frost pattern so not a sealed system issue. After replacing evap cover ran test 40 & verified cooling system follows tech sheet. Called techline to document & they agreed to evap cover issue.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXWH7

Near Annapolis, MD 21403

Israel R.

Job Details: 03/07/2023

Installed new tub and the unit is still leaking. The customer said is getting a new one.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS01

Near New Kent, VA 23124

Chris B.

Job Details: 03/07/2023

please call cx cell in sticky when otw cx comnp unit light stays on nsp unit conf cx comp found relay stuck on control ordering control W11545876; ordrng 1 W11545876 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Virginia Beach, VA 23455

Carl A.

Job Details: 03/07/2023

replaced all parts tested unit works as desigbed

We serviced a

WHIRLPOOL MICROWAVE

Model WML35011KS01

Near Ellicott City, MD 21043

Robert L.

Job Details: 03/07/2023

"cx complaint on random no high end or fans sound when started and clock runs down with micro icon on, cx had video, found packing materials stuck to door prevent fully closing , interfereing with interlocks, cleared debris, door closes tighter and started10 times without issue, tested all ops ok, if cx calls back pre-id interlocks"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Richmond, VA 23227

Joseph D.

Job Details: 03/07/2023

Unit with frozen fill tube. Heater works in diagnostic. Ordering control. ; rqstng P&A on 1 W11224256 (Cntrl)

We serviced a

KITCHENAID FREEZER

Model KRSC503ESS01

Near Vienna, VA 22180

Demonte S.

Job Details: 03/07/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Section is Iced Over. I then checked the Thermistor to the unit. I'm getting 8 K Ohms. Installed new Thermistor. Removed all Ice. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures. )

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Oakton, VA 22124

Jason A.

Job Details: 03/07/2023

CX complaint WASHER will not advance. Found F5 error & lid doesnt lock. Replaced strike & cleared error code. Ran test wash & start NORMAL cycle. Unit completed test wash & is advancing in NORMAL cycle

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 03/07/2023

"Cx complaint washer not starting.Ran test mode, no errors. Ran test 12, the unit filled and drained ok but the drum didn't turn while the relay on the control board was constantly clicking. Also the console partially lights up when turned off. Ordering control board W11322883. Pre id console to be installed on return. Return visit 3/13/23; ordrng 1 W11322883 (control board)"

We serviced a

KITCHENAID OVEN

Model KSDG950ESS3

Near Haymarket, VA 20169

Daniel J.

Job Details: 03/07/2023

cx stated that the flames are burning to high at low setting. adjusted flames at the low setting. cleaning cycle is working properly per tech support per

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Parkville, MD 21234

Alexander D.

Job Details: 03/07/2023

"replaced valve, cleared frost from fill tube with steamer. tested unit, no leaks. unit is now working properly. cx paid remaining balance of 110.00 labor with c/c"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near White Marsh, MD 21162

Alexander D.

Job Details: 03/07/2023

"replaced dual valve. tested unit, still not dispensing water. water supply is good. no change with filter out. reordering valve and ordering filter housing. call cx to schedule return visit once we have eta on parts; ordrng 1 W11546685 (dual valve(REORDER)) and 1 W11162042 (filter housing)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near South Boston, VA 24592

Kyle A.

Job Details: 03/07/2023

Found no damage to drum. Did find loose connection to drain pump and signs of leaking. Reseated hose and unit is now as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near York, PA 17401

Drew B.

Job Details: 03/07/2023

cx complaint that unit is not draining.. and also fell under the recall element replacmeenet was able to replace element no issues there and under the scode for parts shipping etc. and found the unit to have the drain hose line kinked .. when unkinked and moved back and tested unit drained and collected serv and labor and paid via card

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near New Castle, DE 19720

Taylor F.

Job Details: 03/07/2023

"Cx complaint is unit not cooling. On arrival found the unit room temp in both sections. Evap had no frost pattern at all comrpessor was running and amp draw was 0.40 amps. Unit is low on charge. Could not verify where leak is. Ordering compressor, evap, coupler and drier. Cannot reschedule at this time. 3CT SEALED SYSTEM; ordrng 1 W11546605 (evap) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W10143759 (drier (service)) and 1 w11506635 (coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Roanoke, VA 24018

Kyle A.

Job Details: 03/07/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Bel Air, MD 21015

Neil H.

Job Details: 03/07/2023

CX ISSUE WASN'T FROM THE VALVE THE COPPER WATER LINE LEAKING SO HE WILL REPAIR/REPLACE THE COPPER LINE NOT PART OF VALVE OR FRIDGE LEAKING NO WORK NEEDED

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Cockeysville, MD 21030

Dustin F.

Job Details: 03/07/2023

"CX complaint: Unit cools and works good, WHEN its supposed to. Control keeps reseting Temp settings. Inspected unit, confirmed unit cooling good and evap fans works. I actually physically witnessed the control reset. Unit needs new control. Ordering control assembly for return visit.; ordrng 1 W11446726 (control assembly) and 1 Look (Look)"

We serviced a

WHIRLPOOL COOKTOP

Model WFG505M0BS3

Near Haymarket, VA 20169

Richard B.

Job Details: 03/07/2023

"CX complant. Flames dance around pot when on high. Inspected unit and found on high both front burners are reaching around front and sides of pot and cx worried about catching apron on fire. Adjusted flames to lowest settings via the valves so flames dont reach around sides of cooking pot but stay centered . CX satisfied with results . Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FTS04

Near Bel Air, MD 21014

Neil H.

Job Details: 03/07/2023

CX COMPLAINT THE I/M WAS TWISTED AND NOT MOVING REPLACED AND I/M STARTED AND TESTED GOOD.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 03/07/2023

Cx complaint unit is not working properly inspected unit found the drain hose check valve has failed cx uses sink and fills dishwasher no high loop installed high loop and ordering drain hose; ordrng 1 WPW10545278 (drain hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS00

Near Alexandria, VA 22310

Lloyd B.

Job Details: 03/07/2023

"Cx complained ice would not dispense. Inspected the unit and found that ice was clumping. Removed ice and tested and it dispenses ice. Removed ice maker and poured water in it and it did not leak out. Installed ice maker and tested step 97 and when filling, water did not drip out. Tested the ice box fan in step 59 and it turns on and brings air to the IB. Changed temp settings from -4 to 0 and from 33 to 37 recommended. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bel Air, MD 21014

Neil H.

Job Details: 03/07/2023

REPLACED THE SOLENOID AND BIN UNIT CHECKED GOOD.

Contact Us Today

Learn More About Us