We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 04/04/2023
"Cx complains that the drum drum will not spin, i ran test mode.. no error codes found, drum not wotking at all, all connections on mian baord and motor cks ok, unit needs a new control board .. also 2 techs job LOOK LOOK, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE REPAIR; ordering 1 2techsjob (2 techs job LOOK LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Richmond, VA 23231
Chris B.
Job Details: 04/04/2023
cx comp unit will not cycle insp unit conf cx comp found wires shorted to dp unit will need harness ordering harness W11643701; ordering 1 W11643701 (harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Virginia Beach, VA 23451
Carl A.
Job Details: 04/04/2023
"cx complaint of unit leaking water from fc,checked unit to find that the drian pan line was frozen over clear drain line, also found led mods to be out in both compartments replaced led modules from truck stock,found that evap fan motor starting to fail and right fresh food door not making contact with cabinet allowing warm air to migrate in ordering parts needed for repairs; ordering 2 W11462342 (Refrigerator LED Light Module CA / VS)s and 1 W10633627 (Refrigerator Evaporator Fan Motor) and 1 LW10577009 (Door, Left (stainless)), used 2 W11462342 (Refrigerator LED Light Module CA / VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYB00
Near Mount Airy, MD 21771
Marc M.
Job Details: 04/04/2023
cx complaint unit leaking on floor and damaging carpet tiles. inspected unit and found that the ice forming on the bottom of the fc is thawing and leaking out bottom of fc door. found this is caused by failed drain tube clogging and backing up with ice. replaced drain tube and addressed unit per Technical Service Pointer #: W11397260A. collected for 100% service call and labor. parts covered. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Charles Town, WV 25414
Ezra M.
Job Details: 04/04/2023
install control and vent assembly. ran service test error free.
We serviced a
JENN-AIR MICROWAVE
Model JMV9196CS1
Near Elizabethtown, PA 17022
Fred G.
Job Details: 04/04/2023
cx complaint unit made a pop sound a smoke came out from control area. I found the unit was unplugged. I plugged unit in and found unit powered up. I placed a cup of water in unit and ran unit for 1 min and found water was hot. i removed control and found no signs of thermal event or smells of any kind. ran units lights and fans and found them all to work. heated water again for 3 mins and found unit heated water with out issue. called saftey to unit checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1175JZ00
Near Waldorf, MD 20603
Shane B.
Job Details: 04/04/2023
installed part and tested unit for cx. unit is working properly. cx then told me the light under unit is out. cx replaced bulb themselves. unit will need board. ordering board. cx paid in full. schedule when available.; ordering 1 W11552021 (control board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Waldorf, MD 20603
Shane B.
Job Details: 04/04/2023
"cx complaint is the unit shutting off randomly. cx said lights, fans and water dispenser do not work. cx said the door open light is the only thing that stays on when unit shuts off. when i arrived everything was working. temp prob shows 37/1. called techline. they said to replace pantry UI. i informed them that part was replaced on 2/8. they said its the problem, change it anyway. replaced harness with preIDed part and restored power.unit is running as designed. cx paid service call and labor."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near East York, PA 17402
Sal R.
Job Details: 04/04/2023
CX complaint was that the unit was leaking water from under the unit. I was able to remove the kick plate and fou nd a bowl CX placed under the sump full of water. I was able to remove the bowl and dryed the area. I then started a wash cycle and foun d water to be dripping from the diverter motor . UNit will need 1 sump & motor assembly (W11178672). I quoted CX for the cost of repair in the amount of $508.57. I collected $120.00 for service charges via credit card. CX will call into the office at a later date if repair is wanted.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Red Lion, PA 17356
Sal R.
Job Details: 04/04/2023
"Per the previouse tech, i was able to access and replace all parts. Unit test good."
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS00
Near Red Lion, PA 17356
Sal R.
Job Details: 04/04/2023
CX complaint was that the upper oven door venting broke. I found that bthe venting plastic broke . I was able to access and replace the outer door. Unit test good. I collected payment in the aount of $537.73 via credit card.
We serviced a
WHIRLPOOL OVEN
Model RBS305PDS16
Near Alexandria, VA 22309
Dustin F.
Job Details: 04/04/2023
"CX Complaint: Unit keeps throwing F2E3 code when preheatingInspected Unit, confirmed CX complaint. checked temp sensor at the control and by its self. read 1090 ohms at 70 degrees. Suggested temp sensor since sadly control is NLA. CX paid svc fee."
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Richmond, VA 23231
Chris B.
Job Details: 04/04/2023
replaced idler and blower wheel and motor tested unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Alexandria, VA 22315
Dustin F.
Job Details: 04/04/2023
"CX complaint: Left front coil doesn't light all the way.Inspected unit, confirmed CX complaint. COnfirmed Voltage and went to replace element, found the pre id element broken at the glass bit in the middle. reordering new element and sending switch back just in case. CX calling in to reschedule.; ordering 1 W11517959 (FL Dual element (reorder)) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near New Cumberland, PA 17070
Fred G.
Job Details: 04/04/2023
"cx complaint RC food is freezing. i found 33 degrees RC, 6 degrees FC. i pulled unit out and found .5amps from the compressor. removed evap cover and found ball of frost on the cap tube and no frost pattern on evap. unit has a leak. unit needs compressor, evap, filter dryer. called office was able to schedule cx for 4/6/23; ordering 1 WPW10507886 (compressor) and 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 3 w11506635 (process stub)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Burtonsville, MD 20866
Israel R.
Job Details: 04/04/2023
F6E4 Float switch open. Customer complaint unit is not washing. I tested the unit and found the unit is not filling and has a f6E4 error code/ Found the water level sensor was not sitting on the switch and the arm came off. I reseated and secured everything and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Silver Spring, MD 20906
Julian H.
Job Details: 04/04/2023
CX complaint about unit not cooling inspected temps on arrival RC56 FC 24* on top shelf noticed an overfrost put unit on test mode froced defrost heater not energized removed frost & found brown wire to heater loose from connection redid connection & defrost all frost formation MUST WAIT 24 HRS TO COOL DOWN 72 TO SEE ICE
We serviced a
MAYTAG DRYER
Model MED5500FW1
Near Broadlands, VA 20148
Ricky E.
Job Details: 04/04/2023
"unit is showing a fault for a clogged vent. the units vent is clear.. the unit also generates noise. one sound is from the idler, and the other is shafts and rollers. the rollers are making a brushing sound and the ider squeels at times... need parts...; ordering 1 WP8577274 (thermistor) and 2 WPW10314173 (support)s and 2 WPW10359272 (shaft)s and 2 WPW10359271 (roller shaft)s"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Silver Spring, MD 20906
Julian H.
Job Details: 04/04/2023
CX complaint about unit giving a burning smell inspected unit no errors found tested on factory calibration cycle & fast spin had a faint smell from motor need parts; ordering 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Columbia, MD 21045
Robert L.
Job Details: 04/04/2023
"cx complaint not making ice , found water trickling out dispenser, removed filter pressure returned, found fill tube frozen over, due to filter slowing water fill tube froze, thawed tube and cycled ice maker and called for water, tested all ops ok...costco 2 year"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Culpeper, VA 22701
Eric F.
Job Details: 04/04/2023
"Cx states freezer was not working at all for the past couple of weeks, temps in freezer rose to room temperature, fridge worked properly. Cx says that he changed setting on pantry UI and freezer function was restored. Evidence of pantry UI moisture exposure. Based on cx description it sounds like the unit was having issues related to board exposure to water. Unplugged pantry UI, reset unit. Instructed cx to call back if any further issues arise. Charged 120 diagnostic."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Herndon, VA 20171
Christian C.
Job Details: 04/04/2023
Cx complaint ice in the RC section. Inspected unit found evap frozen over. Defrosted evap. Inspected connection to thermistor. Found connection to liner has a thermal event. Called techline. Unit non-repairable. Cx paid for service call.
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model JUB248LWRS01
Near Arlington, VA 22205
Lloyd B.
Job Details: 04/04/2023
Cx complained the unit did not cool. Inspected the unit and found ice on the evap due to non defrosting. Tested the bi metal while burried in ice from the red to blk wire and it tested open. Melted the ice and installed new bi metal and set unit to factory settings. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX02
Near Pikesville, MD 21208
Shane M.
Job Details: 04/04/2023
added oil based to hinges. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near New Castle, DE 19720
Taylor F.
Job Details: 04/04/2023
Replaced control and lid lock from previous diagnosis. Calibrated unit and ran diagnostic cycle. Unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Seaford, DE 19973
Frederick R.
Job Details: 04/04/2023
CX complaint is grinding noise in agitate. Inspected/tested and heard noise. Pulled wash plate and found hair clip and change underneath. Removed debris and replaced wash plate. Calibrated and retested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Cambridge, MD 21613
Frederick R.
Job Details: 04/04/2023
CX complaint is banging noise in air fry. Inspected/tested and could not verify noise. I had unit taken apart and found no defects with parts ordered. I did find that the conv fan does not work at all in air fry.. It does work in convect bake. This could be causing fan baffle to expand without circulating heat from conv element. Ordering control and conv fan. Cannot reschedule at this time; ordering 1 W10167915 (fan-convct) and 1 W11548757 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Frederick, MD 21703
Ken M.
Job Details: 04/04/2023
"Customer complaint is that the unit runs, but does not wash. Unit tested and found error code F4E3. Wash motor is trying to run, but is failing. Unit needs a new sump assembly. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer.; ordering 1 W11025157 (pump motor(KM VS)), used 1 W11025157 (pump motor) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Fairfax, VA 22033
Christian C.
Job Details: 04/04/2023
Installed RC evap cover. Set temps to recommended.
We serviced a
JENN-AIR RANGE
Model JDRP430HL01
Near Annapolis, MD 21405
Andrew H.
Job Details: 04/04/2023
Customer complaint is that the interior oven is not level. This is causing cooking issues inside the oven. Customer is experience when cooking that food has slid to the back of the dish and towards the back of the unit. So items that are being cooked or lopsided in the dish leaning towards the back. Customer has tried leveling the unit several times and has had a Jenn-Air installer to level the unit. I inspected unit found that cooktop is level from front to back and to side to side I documented pictures inside the ticket. I then checked the oven racks. Customer had one rack on the center rack positioning and inside the oven. With the rack pushed back into the oven and the level on the top of the rack the level is a complete bubble out of level leaning towards the back. With the rack pulled out it's about a quarter to half a bubble out of level. I tried this on the second third and fourth rack positions and had no change in leveling inside the oven. Customer also had a brand new rack that appears to not have been used that was sitting to the side I did the same tests with the brand new rack and had similar results. When rack was inside the oven it was leaning back a full bubble out of level. And on the new rack when pulled out the rack was about a quarter to half bubble out of level. I called tech line and explained the issues that the unit was having. I tried to get tech line to send me a link so I could show pictures to attach to the file that I've taken. Tech line tried several times to send me a link and I was unable to receive it. But tech line advised me that I can split the difference with leveling the oven by lowering the front feet or raising the rear feet to help adjust the leveling of the oven. And tech line then provide me a documentation number. I left documentation number with the customer. Customer states that he has already tried to split the difference by leveling it by raising the feet in the rear or dropping the feet on the front. But when this is done then it makes the cooktop not level at all. Customer will reach out to jennair customer service for further discussion.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Ellicott City, MD 21043
Robert L.
Job Details: 04/04/2023
"cx complaint not washing dishes, found no errors, unit filling and draining properly, ran diag and started 3 cycles, top andmiddle spray arms never moved, only lower motor is running but is weak, filter and spray arms clear, gasket warped in corneers, ordering gasket, will use sump on return; ordering 1 W11483553 (gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Richmond, VA 23225
Joseph D.
Job Details: 04/04/2023
Replace suspension calibrated leveled unit working properly and no longer leaking
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Mount Joy, PA 17552
Drew B.
Job Details: 04/04/2023
arrived to unit unplugged in the garage of home.. when plugged in and called TL for ss advice being questionable being in garage. i found the to have occur a full frost pattern and then when chcking temp with coupler in water temps went to5 degrees before i had left.. called tl spoke to nate...unit today with 70 degree temps int the outside temp is working as designed and appears to be functional but wiill advise cx to run indoors more consistant temp swings for consistant temp cooling.
We serviced a
KITCHENAID RANGE
Model KFGD500EBS05
Near Gettysburg, PA 17325
Andrew S.
Job Details: 04/04/2023
Cx complaint is that the unit has a peice that fell in the bottom and they are smelling gas. Upon arrival I found thatthe peice that was in the lower oven was an orifice. I removed the covers and found that the orifices are in the burner tubes. I verified that they are all secure. The orifice was left in the unit from when the unit was converted from natural gas. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Hanover, PA 17331
Bernard M.
Job Details: 04/04/2023
"Replaced all parts per previous tech, recalibrated and ran auto test, unit completed test without further issues. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Centreville, VA 20121
Richard B.
Job Details: 04/04/2023
"CX complaint. Washer not working again. Inspected unit and found harness was not replaced after last visit . Installed strike and units lock mechanisem has failed and won't accept new strike. Ordering lower harness , lid switch , control and drain pump. All in stock besides the harness, further work needed. CX angry about situation. RB; ordering 1 W11590868 (harness) and 1 W11399437 (drain pump) and 1 W11394572 (lid lock) and 1 W11543994 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVB01
Near Centreville, VA 20121
Richard B.
Job Details: 04/04/2023
"CX complaint. Water dispenses slowly, Inspected unit and found after fully seating water filter the results are thye same . Slow dispensing , With age of fridge the filter housing connections are tight and don't want to release . Would also want to replace valve . CX paying service call and will let us know within 30 days. RB; ordering 1 W10822681 (valve 158.07) and 1 wpwwpw10121138 (filter housing 93.80)"
We serviced a
WHIRLPOOL OVEN
Model RBD306PDB15
Near Gainesville, VA 20155
Daniel J.
Job Details: 04/04/2023
inccorect element was installed by husband shorting out when hit the metal covers replaced with correct element tested upper and lower both heating fcc all fees paid by cc
We serviced a
KITCHENAID ICE MAKER
Model KUID508ESS2
Near Virginia Beach, VA 23451
Carl A.
Job Details: 04/04/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Hampton, VA 23669
Justin W.
Job Details: 04/04/2023
cx complaint unit noisy during use. arrived to find unit in middle of apartment. checked to find oil on gearcase. unable to further check unit without hooking up. ordering parts to complete repair.; ordering 1 look (look) and 1 W11454741 (gearcase) and 1 W10890624 (motor) and 1 W11239857 (belt) and 1 W10721967 (cam) and 1 285565 (agitator)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Hampton, VA 23664
Justin W.
Job Details: 04/04/2023
replaecd drain pump tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fredericksburg, VA 22401
Robert W.
Job Details: 04/04/2023
Cx complaint is the dispenser is not working properly. Inspected unit and found the seperator not holding water tube also tube is bent and is allowing water to dispense sideways not into cup.Ordering Fill tube Seperator; ordering 1 W11567542 (Dispenser tube) and 1 W11098702 (Seperator)
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS04
Near Fulton, MD 20759
Israel R.
Job Details: 04/04/2023
Installed new inverter and still the same thing. I then tested the mag again and is clod not heat at all. I check the continuity and is OL. She still had the old mag and put it on and that mag is overheating and is not letting the mag turn on buecaus is overheating. Unit needs a new mag. Quoted and she is going to call back to the place she got it and will call when she get it. owes 65 on retunr for the magnetron installation. If they want us to order the part they owe 315.26 for part and labor.; ordering 1 W11346197 (Magnetron 221.94)
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Elkridge, MD 21075
Israel R.
Job Details: 04/04/2023
Customer complaint unit griddle is not heating. I found the unit is not heating and the light for ready is on as soon as it gets turn. I removed the griddle and found the sensor is fraying and the wire is touching the metal. I wrapped electrical tape and the unit is now heating and the light comes on when is hot. Unit needs new sensor. Not in stock. Call customer when part is available.; ordering 1 W11319618 (Sensor)
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW1
Near Alexandria, VA 22304
Dustin F.
Job Details: 04/04/2023
"Replaced Lid Latch assembly per previous tech and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, DC 20016
Samuel R.
Job Details: 04/04/2023
cx complaint unit is not cooling.inspected unit and found compressor to not come on.found bad starter.repaced starter and unit came on.unit started buikding good frost pattern.advised cx give unit 24hrs to cool.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Bristow, VA 20136
Daniel J.
Job Details: 04/04/2023
replaced tub ring calibrated
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LS00
Near Leesburg, VA 20175
Ricky E.
Job Details: 04/04/2023
"plugged unit in and the unit was fully functional.. the customer doesn't like the unit and want another.. i explained that that isn't our place, and she would need to contact lowes or wpl"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Leesburg, VA 20175
Ricky E.
Job Details: 04/04/2023
customer stated that the unit wasn't draining at the end of cycles.. the unit will drain when cancel is pushed.. the units pump maybe overheating or the flow meter is bad. also the units vent assy is is faulty per error... need parts...; ordering 1 w11414073 (vent assy) and 1 w11535094 (manifold)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Ashburn, VA 20148
Demonte S.
Job Details: 04/04/2023
Installed the Evaporator. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 4.50 Oz's. Unit is starting to Cool. Pressures are 120 Psi & 1 Bar on the Low Side. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Ellicott City, MD 21043
Robert L.
Job Details: 04/04/2023
"cx complaint leaked out back left of unit, found run marks on inside and back side of pedestal only, removed top and back and ran full quick wash, ran diagnostics 3 times, not leaks, secured all hoses and clamps before moving back in place, tested again no leaks, instructed soap and laoding, cx to monitor, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Richmond, VA 23229
Joseph D.
Job Details: 04/04/2023
Replace inlet valve and suspension unit now filling and spinning properly. Calibrated. levelled
We serviced a
WHIRLPOOL WASHER
Model MAV6548AWW
Near Hughesville, MD 20637
Shane B.
Job Details: 04/04/2023
complaitn is the unit not draining. i found the belt had come loose. reinstalled belt and tested unit. unit worked properly and belt stayed on. informed cx they may need a new belt. they want to use unit as is and seee if it comes off again. cx paid service call. will call office if belt comes off again.; saved ticket
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Myrtle Beach, SC 29577
Rolf K.
Job Details: 04/04/2023
"cx states washer will not start, found bad lid lock. Ordering 1 lid lock latch W11513248; ordering 1 W11513248 (washer lid lock latch)"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC1
Near Annapolis, MD 21401
David J.
Job Details: 04/04/2023
CX complaint unit has rumbling noise when running. Arrived today and inspected unit. Verified complaint remove front panel and inspected blower wheel and found blower wheel full of lint. Cleared lint reinstalled all parts tested unit unit is now working as designed job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS2
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 04/04/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Centreville, VA 20120
Christian C.
Job Details: 04/04/2023
Cx complaint unit intermittently does not clean. Inspected unit no errors. Ran through diag cycle no issues. Found food in some of the spray arms. Ordering spray arms.; ordering 1 WPW10340745 (manifold) and 1 WPW10498900 (upper spray arm) and 1 WPW10498900 (lower spray arm)
We serviced a
WHIRLPOOL DRYER
Model WFW9550WL01
Near Chevy Chase, MD 20815
Brian F.
Job Details: 04/04/2023
"Cx states unit not starting cycle. Entered diagnostic mode, found F21 (long drain) error. Checked drain filter, found hair, change, and a pencil blocking drain. Reinstalled filter and tested unit. Unit is now working properly. Informed cx drain pump starting to go bad, recommended replacing, cx will call back if they want to replace pump. Payment was processed successfully online, did not show on sd mobile."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Conway, SC
Jason T.
Job Details: 04/04/2023
"Cx complaint, water leaks from the bottom during water dispensing, ice maker fill-harvest. Found leaking at the housing, inlet valve assembly, water lines, also found freezer door dented at the corners of the dispenser, pics on SD. Cosmetic warranty within 30 days, advised cx all parts direct ship to her house, allow 6-8 weeks for delivery of the freezer door, inspect for any damages, contact VIA diapatch to schedule a return visit once received, cx agreed.; ordering 1 W11162042 (housing) and 1 W11162036 (tube-water) and 1 W11162040 (tube-water) and 1 W10823511 (tube-water) and 1 W11546685 (valve) and 1 LW11258441 (FREEZER-DOOR)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near Conway, SC 29526
Jason T.
Job Details: 04/04/2023
"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 04/04/2023
"Cx complains about a burning smell, inspected unit, i ran test mode, heater cks and heats fine, but some smoke coming from the front of the heater, cks ok. replaced heater assy, unit tested several times and works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Waldorf, MD 20601
Shane B.
Job Details: 04/04/2023
"complaint is the unit not making ice again. when i arrived bin was empty. unit is set to recommended. prob shows 1 degree in FC. i found some frost under the ice bin and around the IM. ran harvest cycle. IM arm lowered and raised, it dropped a batch of ice but tray would not return to home position. unit displayed 5lights indicating bad motor or switch. issue could be in harness as well. ordering FC door in stainless to solve all issues. cx will call when door is delivered.; ordering 1 W11551458 (FC door stainless)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Baltimore, MD 21209
Neil H.
Job Details: 04/04/2023
"REPLACED THE DRIP TRAY,COVER,THERMSITOR/FAN"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Fredericksburg, VA 22401
Robert W.
Job Details: 04/04/2023
Cx complaint is the unit lights not working. Inspected unit and found the IM light was just changed the upper Rc lights are completely out found the front IM light is out jumped curcit and lights came back on. Replaced IM light
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Chantilly, VA 20151
Justin S.
Job Details: 04/03/2023
the 3rd rack has been removed fromt he unit; ordering 1 W11579562 (track) and 1 W11596053 (track)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Westminster, MD 21158
Brian R.
Job Details: 04/03/2023
cx complaint is lid to filter won't stay shut and things on left side of fridge freeze at times or is to cold. checked over unit. found unit set to 35 in fridge and -2 in freezer. put temps to normal. also found she wasn't pushing filter lid in enough to lock lid as i pushed in and lid locked and stayed shut. also found unit packed and both temp sensors blocked. tightened handles and adjusted unit.secured ice maker as 1 screw was missing and ice maker sitting low on one side. went over unit with cx and showed her lid and how to close as well as not pushing things to back wall and leaving gap in back open for air flow and not to block sensors or unit cant read true temp as well as over cool. unit checks as of now. job complete.
We serviced a
MAYTAG OVEN
Model MEW9530FZ03
Near Orrtanna, PA 17353
Andrew S.
Job Details: 04/03/2023
Per previous diag I was able to access and replace the thermal fuse. i then tested the unit and found that it is inow functioning as intended. Job complete. I collected the labor fee as well.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near McLean, VA 22102
Leon
Job Details: 04/03/2023
replaced lights in RC AND FC EVERYTHING WAS WORKING
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near The Plains, VA 20198
Ezra M.
Job Details: 04/03/2023
found right rc door separtating at top left corner and not holding gasket in place. ordering right rc door and nameplate.; ordering 1 W11377901 (right rc door) and 1 W11223753 (nameplate)
We serviced a
JENNAIR DISHWASHER
Model JDB8700AWP3
Near Potomac, MD 20854
Roberto I.
Job Details: 04/03/2023
"Cx complaint unitbdoesn't drain and wash well.Ran diag, found 4-4 and 8-2 errors.Ran a test cycle, the wash motor didn't make much water pressure and also the unit didn't drain. Inspected hose, found it clogget at the connection with the disposer. Drain loop ok. Unclogged hosew, the unit drained ok. quoted repair $500.39, with $125 labor for sump/motor assy WPW10455260 replacement. Cx needs more time to make a decision. Collected $120; ordering 1 WPW10455260 (sump/motor assy)"
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM01
Near Unionville, VA 22567
Eric F.
Job Details: 04/03/2023
"Confirmed cx complaint unit not cooling properly in freezer. Found freezer coil slightly over frozen, unit not consistently defrosting. Put unit into 8 hour defrost mode and manual defrost mode, may resolve issue. Cx going to observe unit for 48 hours, if issue is not resolved cx may shop around before going ahead with repair.; ordering 1 WPW10453401 (elect control board) and 1 W10807590 (cntrl-elec) and 1 WPW10306786 (invrtr-box)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Baltimore, MD 21239
Alexander D.
Job Details: 04/03/2023
"cx complaint handle fell off door. inspected unit and verified complaint. new screws still bite into old handle good and don't pull out. replaced handle screws and reinstalled handle. tested unit. unit is now working properly. quoted 255.28, paid in full with c/c."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL2
Near Salisbury, MD 21801
Michael E.
Job Details: 04/03/2023
CX complaint: leaking on right side. Tested and verified complaint. I found a hole in bottom of tub which i documented in pics. Tub parts and labor are listed as lifetime for parts and labor. Ordering tub (reorder) which we had replaced previously. 2 count needed for tub replacement. Cannot reschedule due to direct to CX shipping. CX paid 120.00 for service. no money owed on return visit.; ordering 1 WPW10681507 (tub-dishwr reorder)
We serviced a
MAYTAG DRYER
Model MEDB955FW2
Near Suffolk, VA 23434
Zachery R.
Job Details: 04/03/2023
"cx compliant unit making loud screeching sound. checked unit, come to find defective idler pulley, quoted cx, cx approved repair, replaced pulley, cx then stated they would like to replace belt as well. advised belt is on fbo and they would be contacted for return visit. cx paid in full via 2 checks. both checks in bag.; ordering 1 W11628798 (belt)"
We serviced a
WHIRLPOOL DRYER
Model MEDB955FW1
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details: 04/03/2023
CX has a dryer issue but its not a whirlpool or maytag unit none whirlpool product cancel appt.
We serviced a
WHIRLPOOL OVEN
Model W0S52ES4MZ
Near Richmond, VA 23223
Joseph D.
Job Details: 04/03/2023
Cx instruct. Customer complaint unit with gap at top of panel confirmed complaint. Explain this is an installation issue and there's no trim piece missing what he would have to have to do is have a carpenter raise the unit or install cabinetry trim or molding. Unit now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Westminster, MD 21158
Brian R.
Job Details: 04/03/2023
cx complaint is unit won't wash or spin right. unitys O-O-W and he knows. found wash plate teeth gone. replaced wash plate and we ran unit and unit now checks and quiet. job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Richmond, VA 23231
Chris B.
Job Details: 04/03/2023
cx comp cook top will not ignitie or spark insp unit conf cx comp found red wire to spark mod shorted fixed wire tesed unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Sinking Spring, PA 19608
Cody H.
Job Details: 04/03/2023
CX complains unit is not cooling in RC. Temps are 65*F in RC and 11*F in FC. Was able to access unit and found 0 frost pattern on RC evap. RC thermistor was showing O.L and needed replaced with pre i.d. evap cover. Retested unit and unit is now blowing cold and seems to be working as designed. CX paid for service fee and labor. No further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Carson, VA 23830
Zachery R.
Job Details: 04/03/2023
"replaced control and both valves, tested, unit working as designed, secured control in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Reading, PA 19608
Cody H.
Job Details: 04/03/2023
"CX complains unit has water coming from behind unit, unit top LED had failed and FC ice maker water is failing. Found intake valve in rear had failed and will need replaced, found LED lights had failed and will need replaced, and found FC ice maker fill tube obstructed. Ordering fill tube, Led modules, and water inlet valve for return, return to be set by office once all parts are approved and arrive.; ordering 1 W11238340 (fill tube and heater) and 1 W10695459 (FC led) and 1 W11239944 (RC leds) and 1 W10865826 (water inlet valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Laurel, MD 20723
Robert L.
Job Details: 04/03/2023
"installled main harness, door harness, main control and drain pump, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 04/03/2023
Arrived at cx home missing compressor called parts unknown where it is rescheduled for Friday ; schdld next appmnt for 4/7 FRI AM
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Richmond, VA 23223
Joseph D.
Job Details: 04/03/2023
Replaced faulty door panel and unit now sealing properly. Working as designed
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Silver Spring, MD 20906
Emmanuel R.
Job Details: 04/03/2023
"Cs unit isn't powering on, confirmed complaint. I found the unit is not getting the full 240v, L1 121v and L2 1v. Advised custome of findings and advised he will need to call an electrician. Washer machine turn on but not the dryer.Cs he will have it fixed. Unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Herndon, VA 20171
Jason A.
Job Details: 04/03/2023
CX complaint DRYER noisey. Replaced motor. Noise migrated elsewhere. Taped down element box > JJ; ordering 1 W10802681 (box element) and 2 W11113654 (pad)s
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Rockville, MD 20853
Emmanuel R.
Job Details: 04/03/2023
"Cs unit is not powering on, confirmed complaint.I found the control board is unresponsive. I reset unit but unplugging it and i got the control board to power up but the clock flashes and nothing else. No buttons work. Unit needs a control board. Quoted customer but they denied repairs at this time"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20171
Jason A.
Job Details: 04/03/2023
"CX complaint DW not cleaning. Found detergent drops but not dissolving, No current draw at 2 blue motor wires. Measured 3.6 VAC to 107 VAC. Good line voltage. Not getting a solid resistance read at wash motor. Htr gets hot > JJ; ordering 1 W11305296 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Williamsburg, VA 23188
Justin W.
Job Details: 04/03/2023
cx complaint unit making odd noise during use. checked unit to find cat toy hitting shield and pulley. removed toy and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Reston, VA 20191
Jason A.
Job Details: 04/03/2023
CX complaint LO FLO F8 error after last tech left. CX found that tech did not open valves. Ran diagnostics & check for errors & none returned. Ran test wash. Check cold & hot water conns & good flow. Run test wash. Start NORMAL cycle & unit is advancing & fills with warm water > JJ
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ1
Near Lusby, MD 20657
Shane B.
Job Details: 04/03/2023
"cx complaint is the unit shutting off while in use. cx said it happens randomly. unit shuts off, screen is blank then it turns back on. i tested unit multiple times and it worked properly every time. checked for codes and found F6E0 saved several times. error code is not on techsheet. i tried to reenter diagnostics and could not. unit give an invalid beep and does nothing else. i called techline, they said its most likely a software issue. cx said unit is updated. im ordering board and door to fix keypad issue. scheudle when approved.; ordering 1 W11186019 (door/mw) and 1 W11186035 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model wfw6620hc3
Near Herndon, VA 20171
Jason A.
Job Details: 04/03/2023
CX complaint WASHER long wash cycles. doesn't complete hi spin. Replaced ACU. Verified cold & hot water conns. Run test wash. Test DRYER heats & good airflow. Run QUICK WASH to completion. NO LEAKS > JJ
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Manassas, VA 20109
Justin S.
Job Details: 04/03/2023
the unit is just locking and unlocking the lid. replaced the lock with vs and retested. the unit is now agitating spinning draining and filling good. the unit is nwo ready; ordering 1 W11513248 (lock)
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LZ2
Near Richmond, VA 23235
John P.
Job Details: 04/03/2023
"Found spots come off bottom of range with sponge, explained that they would have dripped from either baking pan or from food she was cooking advised on proper use and care unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Camp Hill, PA 17011
Fred G.
Job Details: 04/03/2023
"i was able to access unit and replace the gearcase, tub ring, suspension, absorbers, splutch as per previous tech. I found the wash plate was seized. i replace wash plate and bolt with van stock. tested unit and found unit now checks good.; ordering 1 W10752187 (screw (FG VS)) and 1 W10902814 (wash plate (FG VS), used 1 W10752187 (screw), and 1 W10902814 (wash plate) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Baltimore, MD 21230
Alexander D.
Job Details: 04/03/2023
"upon arrival, found oven full of white cleaner residue. cx used easy off oven spray. advised cx to not use that spray from now on because it can strip away liner. also that he may want to wipe out as much of the cleaner residue as possible before using unit because it may smell and smoke alot. wrong ignitor ordered, have broil ignitor not bake ignitor. old bake ignitor looks clean and ignites burner immediately so no reason to replace it anyway. removed flame shield, found another grease puddle. tried to clean it as best i could with soapy water and wiped out all soap with wet rag. replaced burner tube. tested, working properly at thistime. advised cx to wipe out cleaners and run unit at 450 and monitor it for an hour to burn off cleaners andmake sure no fires. unit is now working properly"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Salisbury, MD 21804
Michael E.
Job Details: 04/03/2023
"Replaced the control and lower wire harness as per previous diagnosis. Calibrated, then tested unit and it is now working prpoperly. Job is complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Colonial Heights, VA 23834
Zachery R.
Job Details: 04/03/2023
"cx complaint unit knocking. checked unit, come to find defective rollers and idler pulley, replaced parts, tested, unit sounds better but is still making a loud ticking sound, also come to find motor louder than usual as well as blower wheel intermittently rubbing against housing. ordering motor and blower wheel to complete repair. advised cx they will be contacted for return visit.; ordering 1 WP694089 (wheel) and 1 279827 (motor!dryer)"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Hanover, PA 17331
Bernard M.
Job Details: 04/03/2023
"Cx complaint unit doesn't complete cycles. Entered diag and found error code F0E5 off balance load. Inspected and found unit sits in under sized pan and the front left leg to be off. The nut had come off causing the leg to drop. Placed leg back in and tightened nut. Leveled unit and ran test cycle, unit completed cycle without any further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hopewell, VA 23860
Zachery R.
Job Details: 04/03/2023
"cx complaint unit randomly freezing products in rc. checked unit, rc at 37 degrees, thermistor reading open. ordering diffuser to complete repair. advised cx they will be contacted for return visit.; ordering 1 W11645127 (diffuser)"