We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Troy, VA 22974
Kyle A.
Job Details:
04/10/2023
Found unit producing no frost pattern and had no refridgerant when i cut into it. Put on new drier and put stub on compressor. Charge unit with nitro and leak checked all joints with soapy water. Found leak condenser to compressor joint. Redid joint and recharged with nitro. Unit held 110psi for 20 minutes. Charged with 70g of r600 and unit began to form healthy frost patter. Unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Halethorpe, MD 21227
Emmanuel R.
Job Details:
04/10/2023
"Replaced Rc evap fan motor, tested unit. Test3 fan motor activates, advised customer allow 24hrs for temps to normalize. Unit is now working as deisgned."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
04/10/2023
Cx complaint is that the ice is not dispensing. Upon arrival I found that the ice bin was full. I removed the ice bin and inspected the auger motor and coupler. I manually ran the auger without the bin and found that it is functional. I then inspected the bin and found that it was functional but was jammed up in the front. I was able to clear the jam. i then reinstalled the bin and tested it. I found that both the cubed and crushed ice is dispensing as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Dover, DE 19904
Taylor F.
Job Details:
04/10/2023
"Cx complaint is unit not spinning out. Replaced the gearcase, wash plate, hub, splutch and belt from previous diagnosis. Tested unit and unit is now working as designed. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Elizabethtown, PA 17022
Drew B.
Job Details:
04/10/2023
cx complaint that unit was in mid weathering and ran the anti freeze through then drained and unplugged now stuck on pump and won't pas the c5 step and will need the following parts too as well.; ordering 1 W11044866 (pres switch) and 1 W11046209 (pump) and 1 W11367297 (control) and 1 W11574590 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03 OR
Near Richmond, VA 23227
Joseph D.
Job Details:
04/10/2023
Customer complaint freezer compartment frosting over confirmed complaint found weak rails must replace when available; ordering 1 W10625068 (Rail 1) and 1 W10625067 (Rail 2)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Wilmington, DE 19803
Frederick R.
Job Details:
04/10/2023
Upon arrival I inspected unit and found entire inside liner caked with soot from a thermal event with the waveguide that cause part of the liner to melt down onto the turntable. No signs of damage or grease under turntablle. Safety called prior but not WPTL.Spoke to Andrew at WPTL. Sent pics that he documented and after seeing them deemed the MW non repairable but asked me to Safety to document. Called safety and spoke to Kelly (same SR#) who inspected the pics and informed me to tell the CX to call CX service so they coud be taken care of. Unit is non repairable. Safety never saw pics of amount of damage until today. Job is comnplete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Front Royal, VA 22630
Daniel J.
Job Details:
04/10/2023
found drain blocked removed ice build up confirmed conti from heater paid 120 by cc
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Pikesville, MD 21208
Shane M.
Job Details:
04/10/2023
cx complaint the unit isn't finishing cycles sometimes? found no error codes stored. ranted test cycle twice. & calibration mode. unit passed all tests. i could not duplicate issue. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Sykesville, MD 21784
Brian R.
Job Details:
04/10/2023
"came out to replace parts. unit froze over bad, cx never advised to shut unit down and defrost before we come back. took extra time to melt everything to replace parts. replaced parts and reset unit. thermistor not sent so used 1 from VS job complete.; used 1"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Culpeper, VA 22701
Robert W.
Job Details:
04/10/2023
Replaced all these parts tested unit and unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gloucester, VA 23061
Orbie
Job Details:
04/10/2023
complaint unit skips wash cycle. checked unit found F8E1 code. water valves clear of any debris.unable to test with water. unit appears to be working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHW02
Near Nottingham, MD 21236
Emmanuel R.
Job Details:
04/10/2023
"Cs unit is not cooling, confirmed complaint. Found FC 38 degrees and Rc 48. Evap has no frost pattern only a little on the cap line and the very last row on the evap. Removed rear cover and found compressor not running. Entered diagnostics and activated compressor manually. Compressor activated for about 15seconds and pulled 723watts then clicked off. Tried it 3more times and samething. Unit has a bad compressor. Ordering compressor and drier. Returning with other parts incase. Collected $120 for svc call, sealed system covered under entitlements PartnLabor.; ordering 1 W10309988 (compressor) and 1 WPW10143759 (uv drier) and 1 WP978025 (Svc valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Gloucester Point, VA 23062
Orbie
Job Details:
04/10/2023
"cx complaiut unit not functioning as intended. checked unit, had F8E1 stored. checked cold valve, not functioning. upon replacing cold valve, water supply would not shut off fully. put cold water valve in sink next to unit while completed repair. replaced cold water valve, tested unit. working as designed. advised cx they need a plumber as the cold water valve does not shut off all the way."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Ashburn, VA 20148
Christian C.
Job Details:
04/10/2023
Cx complaint unit is making a loud hum noise. Explained to cx the cost of diagnosis over the phone. Inspected unit found blower wheel is rubbing against housing. Quoted cx over the phone and they said they want to talk to a supervisor and hung up.
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Davidsonville, MD 21035
David J.
Job Details:
04/10/2023
Arrived and did not have all parts stated by Techline to replace. Spoke with office and they will be sending shop tech over with part when it arrives. Will come back by end of day if possible ; saved ticket
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Columbia, VA 23038
Kyle A.
Job Details:
04/10/2023
Cx complaint if unit constantly filling. Did confirm and found inlet cold valve sticking open. Also found motor out of range and would overheat while spinning. Ordering control and motor. Replaced inlet.; ordering 1 W10890624 (Motor) and 1 W11170317 (Control) and 1 Note (Note)
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Norfolk, VA 23513
Zachery R.
Job Details:
04/10/2023
"cx complaint unit nonresponsive. checked unit, come to find defective power supply cord. advised cx to get new power cord to complete repair. cx paid $120 service call."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fallston, MD 21047
Neil H.
Job Details:
04/10/2023
replaced the manifold and feed tube and ran unit sounds normal now unit tested good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Glenelg, MD 21737
Marc M.
Job Details:
04/10/2023
cx complaint unit leaks when water is supplied to unit. inspected and found that the inlet valve is stripped completely. unit will need new inlet valve.; ordering 1 W11434044 (inlet valve)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE05
Near Bel Air, MD 21014
Emmanuel R.
Job Details:
04/10/2023
"Cs light in freezer is dim, confirmed complaint. I found the LEd bulb in the freezer is defective ,it flickers and dims down. Replaced LED and tested unit. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model Mvw6230hw2
Near Bristow, VA 20136
Daniel J.
Job Details:
04/10/2023
customer stated he resched for this up coming monday; schdld next appmnt for 4/17 MON !
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Bel Air, MD 21015
Emmanuel R.
Job Details:
04/10/2023
"Cs unit gets stuck when washing, confirmed complaint. found error codes f0e0 Unknown, f0e2 over suds, f9e1 long drain ,f0e9 OB pause fault, f0e5 off balance. Test cycle unit got frozen on drain and never stopped. Unplugged unit, checked pressure hose and made sure drain pump and hose not restricted. Plugged unit back in and it started draining again. Unit has a bad control. Replaced control, tested unit again, Unit is now working properly. No error codes returned. Advised customer about off balance and over suds. Also the inlet water hoses are leaking behind the seal.Cs she will take care of it. Collected $404.31"
We serviced a
JENNAIR COOKTOP
Model JGD8430ADF
Near Dayton, MD 21036
Marc M.
Job Details:
04/10/2023
"installed right front orirfice holder, all (8) 3368921 screws and the left front ignition switch. tested unit and unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Bethesda, MD 20814
Roberto I.
Job Details:
04/10/2023
Cx complaint Rc temperature fluctuates from warm to too cold. Temp check showed 38F with 38F set on the UI. Cx has a termometer in the Rc and he is sure that the temperature fluctuates. Ordering a temperatutre data logger. I could not schedule the return since the office was closed (after hours) and I was unable to confirm the part availability.; ordering 1 temp data logger
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Eldersburg, MD 21784
Marc M.
Job Details:
04/10/2023
cx complaint unit leaking during use. inspected and found obstruction in dispenser cup within the tub ring. was able to clear tub ring and tested unit. no errors and unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Dillsburg, PA 17019
Andrew S.
Job Details:
04/10/2023
"Cx complaint is that the unit is not completing the cycles. Upon arrival I found an f6e3, f0e3 and an f0e7. I then ran the diag test and found that the unit is able to complete the cycle. I then ran the manual spin and when I stopped the spin it did not slow down with the rotor it just coasted until it slowed to a stop. The lid would not unlock after it was complete as well. I found that the F6E3 error was displayed again. I called TL and informed them of the issue. We found that the outlet has a fluorescent light plugged into it as well. I unplgged the light and ran the spin test again and it is now functioning. Cx also stated that the clean washer and whites cycles were not working. I started each cycle and found that the unit is now advancing in the cycles as intend"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Jarrettsville, MD 21084
Neil H.
Job Details:
04/10/2023
cx complaint unit sqealing when it spins at times found no oil and belt looks good splutch too seen detergent residue inside the tub and soap in basket when none added told cx to cut back on soap and they are on well water recommended clean cycle once a month will call if any other problems
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS01
Near Falls Church, VA 22042
Lloyd B.
Job Details:
04/10/2023
"Cx complained of a missing drain pump. Installed new drain pump but, had to cut the drain hose because the ends were too big for the bottom of the appliance and the drain end, aso had to tape the drain line to the rear of the unit because it is long and could not be pushed back otherwise. Tested the unit and it now drains and there are no leaks. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDB00
Near Vienna, VA 22180
Lloyd B.
Job Details:
04/10/2023
"Cx complained the units cooling was off at times. Inspected the unit and found that the fc is 0 and the rc is 37 but on its highest setting in the rc. Explained to whirlpool the issue since october and that 2 boards and thermostats have been changed but, they say its currently working as designed. Changed the setting in the fc to 'min' per the use and care guide, to increase airflow to the rc and put back to recommended setting. Please send diff tech for a new set of eyes if cx calls back. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Harrisburg, PA 17111
Fred G.
Job Details:
04/10/2023
cx complaint units IM sometimes stops producing ice intermittently. inspected unit and first took a FC temp and found -9 degrees. jumped IM and found no movment from IM. found 121.4vac to IM. I replaced IM and found unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Cheverly, MD 20785
David J.
Job Details:
04/10/2023
"Cx complaint of a Smokey/burning smell in unit and I taste of water/ice. Arrived today and inspected unit. Could not smell anything. Cx tasted + smelled water and ice and nothing was off. Found Cx had a lot of food smells but nothing that was a Smokey smell. Cx did not have any deodorizer in unit. Checked temps and were at 40 in RC and 5 in FC. Inspected fans and Both fans plus damper worked correctly, Cx did not have a lot of ice in bin but found that somebody in home used a lot. Checked for errors and had E0. While there unit dumped batch of ice and filled while there. Could not find anything wrong with unit. Called Safety. Unit is working as designed job complete"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near La Plata, MD 20646
Shane B.
Job Details:
04/10/2023
installed all ordered parts. drum makes a ticking noise when turning. with belt remove and drum turned by hand noise is still there. its coming from back of unit. i found drum is warpped causing the issues. unit will need a new drum. ordering part.cx will call when part is delivered.; ordering 1 W10545923 (drum)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Washington, DC 20016
Leon
Job Details:
04/10/2023
cx complaint was unit wasn't making ice confirmed issue unit wasn't getting any water to the ice maker seen that the fill tube was frozen cx would need a new fill tube heater; ordering 1 W11226501 (heater)
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Chantilly, VA 20152
Richard B.
Job Details:
04/10/2023
"CX complaint. Washer making a grinding noise. Inspected unit and won't go into diagnostics, checked underneath machine and motor rortates fine , Ran a rinse and spin cycle and when unit was filling the valves were making noises when filling ,CX stated thats the noises she was hearing, Machine agitated fine . Ordering console assembly and valve assembly . AIG contrack. Further work needed. RB; ordering 1 W11165546 (valve assembly) and 1 W11112656 (console)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Gaithersburg, MD 20878
Julian H.
Job Details:
04/10/2023
CX complaint that when he replaced the bulb the light stays on all the time. inspected unit found issue with hood light & ciontrol replaced parts from preid & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Washington, DC 20016
Leon
Job Details:
04/10/2023
cx complaint was gasket wasn't closing all the way confirmed issue replaced gasket cx drain in fc was also clogged up got the unit unclogged cx also complainted that the door would hit the liner ordering washers to rise up door; ordering 6 WP489467 (washer)s
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Kensington, MD 20895
Brian F.
Job Details:
04/10/2023
"Cx states unit won't power on, tested and confirmed. Measured 120VAC at terminal block, no voltage at control board. Unit needs wiring harness, ordering control just in case. Informed cx both parts on backorder.; ordering 1 W11213034 (HARNS-WIRE) and 1 W11572097 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL OVEN
Model WFG540H0ES1
Near Takoma Park, MD 20912
Brian F.
Job Details:
04/10/2023
"Cx states oven not heating, tested and confirmed. Installed DSI board, tested, bake and broil burners now igniting. Ran 350* bake cycle, unit heated to temp with no issues. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ellicott City, MD 21042
Robert L.
Job Details:
04/10/2023
"cx complaint gasket ripping, found right Rc door gasket seperating, and brittle, turned humidity control, tested liner and massivelt over foamed, will not be able to just replace gasket, ordering right RC door stainless and badge.........costco 2 year.....cx aware of time frame, to inspect and no haul away; ordering 1 LW10858417 (dor-fip right RC stainless) and 1 W11178521 (nameplate)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Ellicott City, MD 21042
Robert L.
Job Details:
04/10/2023
"cx complaint over filling with ice, found ice up to display, cleared all ice, in manual diag control said thermistor ok, replaced bin thermistor from pre=id, cleared ice , tested all ops ok. collected $236.61... if cx calls back pre-id control W11034363"
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Fayetteville, PA 17222
Bernard M.
Job Details:
04/10/2023
"Cx complaint unit won't start cycles. Entered diag and found error code F5E1 lid switch fault. Attempeted to run test and lid latch would just click without locking. Accessed the control and found the lid lock harness disconnected. Mullex wasn't fully secured. Reconnected harness, recalibrated and ran auto test, unit completed test without further issues. Unit checks good"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ0
Near La Plata, MD 20646
Shane B.
Job Details:
04/10/2023
"cx complaint is the unit displayign an error code when using the oven. checked for codes and found F6E1 oven over temp. in diagnostics it shows unit at 75 degrees at room temp which is correct. i checked temp prob, it reads 1133ohms, spec is 1000-1200ohms. tempm prob is in spec. unit will need a new control baord. cx paid for everythign but labor. will pay 110 on return.; ordering 1 W11567368 (control board)"
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CS7
Near Locust Grove, VA 22508
Robert W.
Job Details:
04/10/2023
CX Complaint is the unit isn't heating. Inspected unit and found unit featers are working but won't heat power to trans the mag is just buzzing unit will need mag and diode. CX declined repair paid SVC
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Palmyra, PA 17078
Fred G.
Job Details:
04/10/2023
"cx complaint unit is leaking from the right front corner. inspected unit and found unit was leaning forward, also found door gasket to be faulty. replaced door gasket and raised front leveling legs. unit now checks good."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Finksburg, MD 21048
Marc M.
Job Details:
04/10/2023
"cx complaint unit will not agitate (cx states unit just clicks when in wash portion of cycle). inspected unit and found no error codes stored in system. ran auto test cycle. and unit filled, and upon agitation found unit did shift to agitate position but motor could barely generate a full rotation in either direction. unit will need motor and capacitor.; ordering 1 W11283592 (motor-drve) and 1 W11395618 (capacitor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
04/10/2023
Cx complaint is that the unit is not filling with water. Upon arrival I found an F6E2. I then started the diag cycle and the valve did not activate. i then inspected the valve and found that the harness has frayed and become detached from the connector. I am ordering the harness. Please contact cx when the parts are available to schedule the return visit.; ordering 1 W11227372 (Harness)
We serviced a
JENN-AIR OVEN
Model JJW2427IL01
Near Chevy Chase, MD 20815
Leon
Job Details:
04/10/2023
able to safely remove and work on oven need two tech; saved ticket
We serviced a
KITCHENAID HOOD
Model KVUB600DSS2
Near Stone Ridge, VA 20105
Richard B.
Job Details:
04/10/2023
"CX complaint. Blower is noisey , Inspected unit and found blower wheel is comong apart allowing the blower wheel to be out of balance , Ordering blower motor , Not in stock , further work needed, RB; ordering 1 W11035826 (blower)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Boiling Springs, PA 17007
Andrew S.
Job Details:
04/10/2023
Cx complaint is that the ice maker is not working. Upon arrival I found Fc temp is at 2 degrees and the RC temp is at 38 degrees. I then ran test 56 and found 0 errors. I then ran test 57 and found that the unit was able to complete the harvest cycle. I then ran the fill test and it was able to fill. I then ran test 36 and found that the ice baox fan is not functioning properly. It took several attempts for the fan to start blowing air. I also ran test 3 and found that both the Fc and RC fans are functioning as intended. I am ordering the ice maker and ice box fan. please contact cx when the parts are available to schedule the return visit.; ordering 1 W10846539 (Ice box fan) and 1 W11658802 (Ice maker)
We serviced a
KITCHENAID RANGE
Model KDRU767VSS04
Near Alexandria, VA 22307
Demonte S.
Job Details:
04/10/2023
Inspected the unit. Found that the cx is saying that the Display Board isn't Displaying anything. Checked the power from Transformer. Red to red I'm getting 9.87 Volts. Blue to blue Harness I'm getting 13.27 volts. Yellow to yellow harness I'm getting 20.67 volts.Per Whirlpool Techline voltages are correct. Installed the Display Board. Tested the unit. Unit is Heating. Unit is working as Designed. Cx paid in full by Card.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC 20015
Leon
Job Details:
04/10/2023
"cx complaint was unit didn't heat confirmed issue seen that the heater wasn't getting 120v when it was time to heat replaced the control unit heated after \'\'cx is using risen aid, fuse getting 0.3 ohms heater was 11.2 ohms testsed it from the control everything is working great"
We serviced a
MAYTAG WASHER
Model MHWZ600TK00
Near Washington, DC 20018
David J.
Job Details:
04/10/2023
Cx cancelled call. Explained to Cx the cost and for the price of unit being stacked and having to bring another tech out they would not like to repair. No work was done at this job.
We serviced a
KITCHENAID OVEN
Model KEBC247VWH03
Near Silver Spring, MD 20902
Roberto I.
Job Details:
04/10/2023
"CX complaint lower oven oerheated and an error with F3 came on the display.Removed console, temp sensor was 1,082ohm at room temperature. Found no issues with connector. Unit needs control board. Part NLA. Collected $120"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Silver Spring, MD 20902
Roberto I.
Job Details:
04/10/2023
"Cx had an AIG contract and He showed it to me. I advised him to get in touch with AIG and ask to send the correct dispatch. If we go back, please pre id the drain pump assy again W11551760 (Rop1y), it leaks from the back."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Virginia Beach, VA 23452
Carl A.
Job Details:
04/10/2023
"cx complaint of unit laeking water and the fc not cooling,checked unit to find the drain line in fc frozen and also the thermistor corroed,thaw drain line and clear line on back side as well as there was debries in drain tube to drip pan,advise cx if has problem that they will need a thermstor for frig,break down as follows 1/W10837236 harness rcservice call break down as follows service call 120.00part 48.25shipping 15.00labor 110.00sub total 293.25tax 2.90grand total 296.15cx will call back if moving forward with repairar"
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089HPY
Near Crownsville, MD 21032
Andrew H.
Job Details:
04/10/2023
Customer complaint is at the refrigerator is not cooling but the freezer is cooling. Inspected unit and found 0� in the freezer and 70� in the refrigerator. I noticed right away I could not hear the freezer fan. I remove the back cover and check voltage to evap fan. I then call the customer for replacing evaporator fan. Customer okay evaporator fan replacement. I then replace the evaporator fan and cleared ice from evap. I tested unit is not working properly. Customer paid in full with cash
We serviced a
JENN-AIR MICROWAVE
Model n/a
Near Williamsburg, VA 23185
Lucas R.
Job Details:
04/10/2023
"cx complaint no operation, checked unit found f6e0 and f6e8 communication codes, cavity light in microwave not coming on, remioved unit from cabinet unit started functioning, reinstalled tested, advised cx if issues persist problrm is likely with cabinet,or frame and unit would be nonrepairable at that point, tested several times before leaving, unit working as designed at this point."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Manheim, PA 17545
Cody H.
Job Details:
04/10/2023
"CX complains unit has been making a squealing noise for a couple months now. Unit was called in prior to expired warranty. Unit shows no error codes, unit makes loud squeel during spin cycle. Found the gearcase had failed and is not rotating as it should, causing excessive wear on other components. Office to call CX and schedule return once approved and all parts arrive.; ordering 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 W10913953 (actuator) and 1 W10752283 (wash plate) and 1 W11551646 (spanner)"
We serviced a
IKEA OVEN
Model IGS900DS05
Near Washington, DC 20012
Brian F.
Job Details:
04/10/2023
"Cx states front right burner knob stuck in ignite position, tested and confirmed. Removed manifold that we installed 12/14/22, installed new manifold, tested. Unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gainesville, VA 20155
Daniel J.
Job Details:
04/10/2023
dryer two cycles to dry clothing checked vent no blockage tested on time dry on high cycling from 120 to 200 f and back down found that when unit is pushed all the way even with washer vent crushed and not allowing air flow out informed customer
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Rockville, MD 20855
Julian H.
Job Details:
04/10/2023
CX complaint about unit not making ice checked temps on arrival RC37* FC-3* put unit on test mode test 44 ice maker didn't move test 45 also stayed on 01 not going to home position went to the bottom hinge found wires broken not feeding power to ice maker will need door CX JUST PAID FOR SVC CALL THRU APP; ordering 1 W11390104 (door Fc ss)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Catonsville, MD 21228
Eric W.
Job Details:
04/10/2023
installed spark board and tested unit now heating
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Carlisle, PA 17013
Andrew S.
Job Details:
04/10/2023
Per previous diag I was able to access and replace the lower harness and pump. i was unable to test the unit due to being in a RAC. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Carlisle, PA 17015
Andrew S.
Job Details:
04/10/2023
"Cx complaint is that the unit is not starting a cycle. Upon arrival I found that the unit started sensing and then after about 2 mins went to cycle completed. I entered diag mode and found an F7E4. I ran the diag test and the unit would not get up to speed in the spin and then threw and F6E3 error code. I was able to clear the code and then eventually it reset and allowed me to run diagnostics. I tipped the unit back and found that the slider had separated. I replaced the slider however I found that the gearcase is leaking oil. I ran the diag test again and found that it is now able to finish the cycle. I am ordering the gearcase, rotor and control. Please contact cx when the parts are avialable to schedule the return visit.; ordering 1 W11449841 (Gear case) and 1 W11260238 (Rotor) and 1 W11419171 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Derwood, MD 20855
Julian H.
Job Details:
04/10/2023
replaced sump/motor & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Gaithersburg, MD 20877
Julian H.
Job Details:
04/10/2023
CX complaint about RC food freezing decreased temp almost to min setting to stopped this checked temps on arrival RC 36* Fc2* put unit on diagnostics & found damper loud then checked resistnace at the borad connector p5 for Rc reading 30.4k replaced parts MUST WAIT 72 HRS TO SEE TEMPS
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Gaithersburg, MD 20886
Julian H.
Job Details:
04/10/2023
CX complaint about unit not working F8E4 over fill code on unit sound errors F9e2drain electrical &F8E4 issue with drain pump replaced from preid also recommend CX to change deterhent presentation to pods excess of suds can be causing issue as well tested & working
We serviced a
WHIRLPOOL RANGE
Model CVG4380B
Near Reisterstown, MD 21136
Marc M.
Job Details:
04/10/2023
cx complaint unit not ignting right side burners. inspected unit and determined that the right side ignitor is defective and receiving voltae but not grounding spark directly verticle. unit will need new spark ignitor.; ordering 1 WP71002179 (igntr-surf)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near East Petersburg, PA 17520
Drew B.
Job Details:
04/10/2023
replaxced suction tube and compressor drier and pulled vac aand held at 30 in for 20 so mins then filled wioth 57g of r600 and allow 24 hours to cool.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Lignum, VA 22726
Robert W.
Job Details:
04/10/2023
Replaced IM and chute and tested unit unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Ephrata, PA 17522
Cody H.
Job Details:
04/10/2023
"was able to access unit and replace FC door. Unit would not power on, swapped user interface from known good user interface from previous door and had no responce. Put old door back onto unit and unit responded again. Unit will again need a FC door (SS) reordered due to bad door. CX to notify office when door arrives.; ordering 1 Lw10918659 (SS FC DOOR)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Stone Ridge, VA 20105
Richard B.
Job Details:
04/10/2023
"CX complaint. Door damaged. Prior diagnosis found door is needed , Inspected door and new door has a major scratch below ice bin . CX stated unacceptable. EReordering door assembly , Further work needed, RB; ordering 1 w11593330 (door freezer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Timonium, MD 21093
Shane M.
Job Details:
04/10/2023
cx complaintt he unit is leaking found. lower spray clogged up. removed panel & double checkfor leaks. advised cx of 30days on svc. cx paid svc by card.
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Highland, MD 20777
Robert L.
Job Details:
04/10/2023
"cx complaint rumbling noise from lower left, found nodise from blower area, found blower clean, found rattle from housing,to motor mount, added vibration padding to housing, noise stopped, tested all ops ok"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Chevy Chase, MD 20815
Leon
Job Details:
04/10/2023
cx complaint was door didn't closed confirmed issue replaced the gasket right side and mullion heated gaskets to seal better
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL00
Near Falls Church, VA 22046
Lloyd B.
Job Details:
04/10/2023
Cx complained of no power or display. Inspected the unit and found no display. Opened the oven door and there were no lights but there is a light in the micorwave. Removed power from just the user interface and reconnected and there is now a display and the oven light works and can be turned on and off. Unit needs new power board and console; ordering 1 W11598173 (console)
We serviced a
ROPER DRYER
Model RED4516FW0
Near White Plains, MD 20695
Shane B.
Job Details:
04/10/2023
cx answered the door and said he thought his wife cancelled this appointment. he believes issue is a clogged duct and doesn't want to pay for service until he had vent cleaned. i didn't work on the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Dover, DE 19904
Taylor F.
Job Details:
04/10/2023
"Cx complaint is water droplets left on the dishes after cycle. Found cx not using rinse aid, heat dry or running hot water before starting unit. Also found cx running unit overnight. EXplained use and care to the cx and advised using rinse aid if they want a better drying experience. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Newport News, VA 23607
Justin W.
Job Details:
04/10/2023
"cx complaint unit is overfilling to tip top of basket, did it twice. cx also does not like how long it takes to wash. checked unit to find no error codes. found gearcase looks good. pressure hose checked good. ran 2 normal cycles unit filled 1/3rd way up tub. ran calibration. unit working as designed. advised cx to monitor and call back if anything happens again after taking pictures and video of issue. cx agreed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXNB00
Near Fort Washington, MD 20744
Shane B.
Job Details:
04/10/2023
cx complaint is the dispenser leaking. cx said issue started about a week ago and is a constant slow drip. cx had to turn water off behind the unit to get it to stop. turned water on and nothing leaked. i tested dispsensor. it took seval seconds to stop after paddle was released. valve stops buzzing as soon as paddle is released but water still flows and continues to drip slowly until supply is turned off. unit will need a new valve. cx paid in full. scheduled return for 4/13.; ordering 1 W10408179 (water vavle asm)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Fredericksburg, VA 22401
Tanner B.
Job Details:
04/10/2023
"Evidence of roaches in home , can not service unit.. CX needs exterminator and roaches need to be gone before we step into home"
We serviced a
MAYTAG WASHER
Model MVWB835DC5
Near Windsor, PA 17366
Sal R.
Job Details:
04/10/2023
CX compplaint was that the unit would not start a wash cycle. I found that the unit had a F2E1 error code and would not allow a cycle selection. I was access and replace the console control. Once replaced and plugged back ion a F2E3 error diaplyed right away. I then accessed and replace the main conteol . I weas abel to recalibrated and run a auto test and found then unit tobe opperating as designed. Unit test good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Chantilly, VA 20152
Richard B.
Job Details:
04/10/2023
CX complaint. Dishwashe rleaking. Prior diagnosis found unit needs dispenser assembly. Installed disppenser assembly and tested unit to make sure dispenser opens when commanded. Working as designed. Job completedm RB
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Columbia, PA 17512
Sal R.
Job Details:
04/10/2023
CX complaint was that the unit was leaking water whyne the ice maker fills as well as clooing cooling in the RC. i found that the unit ice maker feed tube was not secured in the valve causing water to leak when the ice maker fills. I was able to reseat the water feed tube and used the white retainer clip to help secure the tube in the valve. i also foun d that the diffuser has failed. I am orderign 1 diffuser (W11380595). I have set a retun date for 4/14; ordering 1 W11380595 (diffuser 4 @ tribs)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Forest Hill, MD 21050
Neil H.
Job Details:
04/10/2023
replaced the ice door assy/chute unit now sealing good if cx still has issue ice door that cover bin and seals ice maker is needed next
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Chambersburg, PA 17202
Bernard M.
Job Details:
04/10/2023
Cx complaint unit won't start. When arrived cx had [ower turned off at breaker. Cx restored power but the unit wouldn't turn on. Accessed the junction box and fouynd the ground wire not connected and no voltage. Reconnected ground and still had no voltage. Instructed cx to contact licensed electrician to repair wiring from unit to breaker. Cx will call back if unit doesn't work after wire repair. No parts needed at this time.
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Fayetteville, PA 17222
Bernard M.
Job Details:
04/10/2023
"Cx complaint unit doesn't spin. Entered diag and found error code F7E1 basket speed fault. Ran test and while trying to spin the wash plate would spin freely without the basket. Inspected underneath and found gear case leaking oil and the belt wearing down from motor and clutch, was able to remove wash plate. Ordering gear case repair and 2 call count, once approved contact cx to reschedule; ordering 1 W11454372 (gear case) and 1 W10832724 (motor) and 1 W10721967 (clutch) and 1 WPW10006384 (belt) and 1 W10772621 (WP screw) and 1 WPW10553968 (wash plate) and 1 W10528947 (drive hub) and 6 WP8533953 (hub screws)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Fayetteville, PA 17222
Bernard M.
Job Details:
04/10/2023
"Replaced gear case per previous tech, recalibrated and ran auto test, unit completed test without any issues and no longer makes noise. Unit checks good"
We serviced a
KITCHENAID OVEN
Model KFGG504KPS1
Near Gettysburg, PA 17325
Bernard M.
Job Details:
04/10/2023
"Replaced control per previous tech, set preheat for 350, unit reached temp, released heat and unit re-ignited to get back to set temp. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Chantilly, VA 20151
Richard B.
Job Details:
04/10/2023
"CX complaint. Not cold enough in freezer or fridge, Inspected unit and found 13 degrees in freezer compartment . temp set to -2 . In fresh food compartment temp set to 37 , actual temp is 50 degrees . Found ice build up on evap lines. Low referigerant. Quoting CX price to repair CX paying 120 service only, RB; ordering 1 W10309988 (compressor 331.20) and 1 482801 (mount 91.04) and 1 876765 (tube 49.08) and 1 w10913906 (stub 20.50)"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Haymarket, VA 20169
Daniel J.
Job Details:
04/10/2023
oven not working tested both oven and broil working spoke with customer pans stored in drawer informed customer its possible if the pan slips back and is too close to the ignitor it can steal the spark so it wouldnt heat
We serviced a
MAYTAG WASHER
Model MAV7551AWW
Near Williamsburg, VA 23188
Lucas R.
Job Details:
04/10/2023
"cx complaint unit not agitating, checked unit found gears grinding in transmission, no longer seating to agitator, quoted cx parts 35-6615 transmission $266.10 12002213 pully $64.78 WP22003483 belt $18.17 22004043 agitator 104.09 shipping $15.00 labor $350.00, tax $27.19 total $965.33, adviused could not guarantee that bolts etc would not be siezed, and parts NLA, cx declined quote."
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Washington, DC 20003
David J.
Job Details:
04/10/2023
CX complaint dryer will run and then stop running. Arrived today and inspected unit. Found turning timer to 60 and starting unit will start after 10 seconds. Unit will cut off. If I leave the door shut unit will come back on after 20 seconds and start running again by itself. Disconnected power and remove bottom panel found light blue wire on motor and found when starting unit I have 123 V AC and when unit cuts off I still have 123 V AC. Spoke with MR and found motor needs to be replaced. Ordering part customer paid in full and will return on scheduled date. Left unit unplugged while we wait for follow up appointment. ; ordering 1 W10841144 (Motor) and 1 WPW10349492 (Blower wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Gambrills, MD 21054
Andrew H.
Job Details:
04/10/2023
Customer complaint is that the unit has f8 E4 error code for float switch tripped. Inspected unit found error code present. I removed kick panel. I found water and drip tray. I empty water. I put unit in the diagnostics and found f9e2 drain pump electrical problem and f8e4 float switch issue. I put unit into auto test mode. And found unit went through test without leaks. I expected all areas could not find where unit would be leaking from. I'm starting to think with the drain pump error code that potentially the drain pump is not draining all the water out and then the unit is over filling with water in the middle of the cycle. When the unit would be overfilling with water this could cause water to leak over the front of the tablet. I'm thinking that there is a program issue with the control board. So today I replaced the control board and drain pump. I tested unit after replacing parts. The unit went through tests and did not have any area codes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Palmyra, VA 22963
Kyle A.
Job Details:
04/10/2023
Cx complaint of unit not cooling. Did confirm and found units compressor is locked up. Also found tear in the floor and documented and informed cx.Front left roller cab is damaged. Will need to return to replace both compressor and roller cab.; ordering 1 W11370574 (Compressor kit) and 3 W11506635 (Coupler)s and 1 WPW10304660 (Roller cab) and 1 WP2179826 (Pin)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Arlington, VA 22203
Demonte S.
Job Details:
04/10/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. I then removed all R600 from the unit. Filled the Refrigerator with 140 Psi of Nitrogen. Checked Evaporator with soap & bubbles. No signs of any leaks. Filled the unit with 1.70 Oz's. Checked Evaporator. Evaporator is cooling. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Columbia, PA 17512
Sal R.
Job Details:
04/10/2023
"Per the previouse tech, I was able to access and replace the ice maker. I then tested the unit and found the bail arm to raise and lower as well as the valve opened and filled the mold. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Leesburg, VA 20176
Ricky E.
Job Details:
04/10/2023
"tech line kurt, the unit has damaged the home, pics in sd from the prior service.. the unit is still doing the samething as the last time.. tech line stated to order everything that maybe needed...; ordering 1 W11224739 (brace) and 1 W11172199 (basket) and 1 W11089573 (brace) and 1 2ndman (2nd man) and 1 W11217817 (suspension) and 1 w11665968 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near York, PA 17404
Sal R.
Job Details:
04/10/2023
"CX complaint is that the unit woill not wash. I found that the unit has a f7E1 error code. I found thatb the sumop has power but is not moving. I am ordering 1 sump & motor (W11613479). Once the part is avalible, please have soemone form the office call to set a return date.; ordering 1 W11613479 (sump & Motor (TOS))"