We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Upper Marlboro, MD 20774
David J.
Job Details: 04/10/2023
"Cx complaint of frost on inside of unit. Arrived today and Cx stated they had unplugged it for 24 hours so there was no frost. Inspected and found left door was no sealing properly caused by door hitting top of unit. Adjusted door properly. Maxes sure gasket was touch and sealing all the way around. Unit was wobbling when I first inspected, unit is now solid and working as intended. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Columbia, MD 21044
Robert L.
Job Details: 04/10/2023
"cx complaint not allways starting, found f5e1 and lid lock not responsing in diagnostics, replaced lid lock from pre-id, recalibrated and tested all ops ok, collected $495.99 "
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Bridgeville, DE 19933
Michael E.
Job Details: 04/10/2023
Replaced upper door gasket as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Middleburg, VA 20117
Daniel J.
Job Details: 04/10/2023
no ice production ice maker twisted and stuck replaced test 120 passed test 97 added water reset fridge paid by cc
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Seaford, DE 19973
Michael E.
Job Details: 04/10/2023
CX complaint: error code. Tested and verified complaint. F1E0 error code. Ordering control. Scheduled return visit for 4/18 any time; ordering 1 W11536794 (control)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Great Mills, MD 20634
Shawn D.
Job Details: 04/10/2023
"cx complaint unit is banging around every wash said its been like this since installed. inspected unit and noitced tub is off balanced. i then checked unit for error codes and had none, ran service cycle and went through just fine had some knocking noise in the back due to having to be pushed back to wall so door can close but is fine. i then leveled unit best as possible. cx said he had a older unit before so went over use and care with cx on loading and understabnds incase that was issue. unit is good"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Upper Marlboro, MD 20774
David J.
Job Details: 04/10/2023
Cx complaint just wanted us to look over. Arrived today and inspected unit. Found no errors. Ran diagnostic test and unit completed with no errors. Found unit is not balanced and shook a lot during spin. Cx wanted me to clean up lines so they did not touch back. Balanced unit and re connected lines after organizing them. Ran diag again and now does not move during spin. Ran factory calibration and left top open. Unit is working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Callaway, MD 20620
Shawn D.
Job Details: 04/10/2023
replaced freezer slides right side slide spring was broken and tested and now door seals good and pulls to the cabinet. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Newport News, VA 23602
Lucas R.
Job Details: 04/10/2023
"replaced evap drier and control, vacuumed, charged, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Chesterfield, VA 23838
John P.
Job Details: 04/10/2023
"Installed sump, insulation and screws tested working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21702
Brian R.
Job Details: 04/10/2023
cx complaint is unit makes noises. says when getting water out door at times unit won't let water out and other times theres a loud noise as well as a vibration from behind unit. pulled unit out some and same noise. got a few cups of water and herd noise as well. will order Permagum to try to damper noise in back down as well as get new valve as thats the main issue for unit. cx also said since he was within days of his 1 year he was covered and good. as soon as parts are in office will schedule.; ordering 1 W11546685 (Dual Water Valve) and 1 212643 (Permagum)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 04/10/2023
Cx complaint unit is not completing cycles inspected unit found the water valve clogged with sediment unit will need new cold water valve ordering the cold valve assy ran auto test for any other issues unit just needs a new cold Valve ; ordering 1 W11168740 (Cold valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Wilmington, DE 19808
Frederick R.
Job Details: 04/10/2023
CX complaint is nerified leak at condenser inside drip pan. Replaced condenser and installed drier and coupler. Pressure tested with nitrogen at 140psi. Vac'd down to 30in for 10mins. Filled with 48g of R600a. started unit and low side pressure was at 14vac steady. Had to unplug unit to close door.. See sticky note. Job complete; ordering 1 look (look)
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Richmond, VA 23221
Chris B.
Job Details: 04/10/2023
cx comp obstruction in blower wheel insp unit conf cx comp removed obstruction tested unit working as desighned
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hampton, VA 23661
Justin W.
Job Details: 04/10/2023
cx complaint unit not drying. checked unit to find unit heating. found unit working as designed. confirmed no current issues with circuitry or moisture sensor. advised cx to monitor and call back if issue arises. advised cx to try to video issue if possible. cxsagreed. unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Waterford, VA 20197
Ricky E.
Job Details: 04/10/2023
"installed the ui, programed the ui ran a test cycle in diag. ran the unit with a wet rag inside the unit, unit cks ok"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Maidens, VA 23102
Thomas B.
Job Details: 04/10/2023
Cx complaint unit is not working properly inspected unit found unit will need new door quoted 898.43 for the refrigerator door informed cx will need to wait 6 to 8 weeks for door to arrive. Cx paid by Check number 1421 for 898.43; ordering 1 W10849513 (dor-fip)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Richmond, VA 23224
Chris B.
Job Details: 04/10/2023
replaced control and ignitor tested unit working as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model wmh53521hz06
Near Powhatan, VA 23139
Thomas B.
Job Details: 04/10/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control and cx provided bulb tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Milford Mill, MD 21244
Shane M.
Job Details: 04/10/2023
cx complaint the unit leaking from right corner inside unit. found cx was talking about filter housing. replaced filter housing. advised cx filter housing will leak when opening the door to housing. housing under pressure. unit working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Rockville, VA 23146
Thomas B.
Job Details: 04/10/2023
Cx complaint unit is not working properly inspected unit found the switch has popped out of the fascade plastic clips where snapped replaced and tested unit now functions Normally ; ordering 1 W11524655 (Valve)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Williamsburg, VA 23188
Lucas R.
Job Details: 04/10/2023
"replaced u.i, configured, tested, unit working as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS02
Near Baltimore, MD 21231
Alexander D.
Job Details: 04/10/2023
cx complaint unit giving f2e1 error. inspected unit and verified complaint. tried cycling power but error persists. all connections secure. ordering console. call cx to schedule return visit once we have eta on part; ordering 1 W11236885 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCF72DKL04
Near Great Falls, VA 22066
Christian C.
Job Details: 04/10/2023
Arrived at house inspected part. Came defective. Reordering ice maker. ; ordering 1 W11553255 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMEW00
Near Newport News, VA 23602
Lucas R.
Job Details: 04/10/2023
"replaaced compressor and drier, replaced evaporator, vacuumed to -30'hg, verrified pressure holding, charged, low pressure at 0, advised to monitor, unit working as designed.; ordering 1 WPW10143759 (dryer lr/vs), used 1 wpw10143759 (drier uv lr/vs) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Rixeyville, VA 22737
Eric F.
Job Details: 04/10/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23456
Carl A.
Job Details: 04/10/2023
"cx complaint of unit not turning on,checked unit to find it doa,checked main connector on board to find power coming in but not going out,ordering parts needed for repairs was unable to get a pic of model and ser as unit is locked and tag is between lid and service lid .; ordering 1 W11419171 (Control Board) and 1 W11394572 (Door Latch) and 1 W11478526 (PANEL-UI)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bethesda, MD 20814
Roberto I.
Job Details: 04/10/2023
"Replaced ice maker, ran harvesting and fill tests. The unit worked ok"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Delmar, MD 21875
Michael E.
Job Details: 04/10/2023
Replaced the lower harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Lovettsville, VA 20180
Ricky E.
Job Details: 04/10/2023
"tech line rich,... wpl tech line stated that there maybe an issue with customer use. the customer uses the im 3-5 times daly and the ice will still clump and keep ice from dispensing.... no issues with gaskets or tems.. will try to replace the ice maker due to potential wet ice...; ordering 1 w11557002 (ice maker)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Warrenton, VA 20187
Daniel J.
Job Details: 04/10/2023
noise from dryer while in cycle tested confirmed noise from dryer removed drum replaced back too rollers and pulley seems to be moving freely when spun by hand but when motor moves basket thumping and scraping ordering motor drum idler pulley and blower wheel; ordering 1 W10899578 (drum) and 1 WP694089 (blower wheel) and 1 WP691366 (idler) and 1 WPW10198086 (belt) and 1 279827 (motor) and 1 WPW10359270 (roller shaft) and 1 WPW10359269 (shaft)
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS01
Near Newport News, VA 23607
Justin W.
Job Details: 04/10/2023
placed core part in parts bin. replaced console and tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Salisbury, MD 21804
Michael E.
Job Details: 04/10/2023
"CX complaint: not completing cycle. Tested and verified complaint. F0E5 error code. i found the unit was way out of balance. I corrected the level legs, tested unit and it is now working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Market, MD 21774
Brian R.
Job Details: 04/10/2023
cx complaint is unit stops at times or pauses and won't restart or run as it should. says unit still rocks and shakes and still finding pieces of the padding thats on the sides of the unit on floor when he cleans room. tested and checked unit. cx had unit running when i got here to show movement and basket all over. load was even. stuff on floor is absorbing padding. drum has a good rock to it like shaft is bent. lock ring tight. as soon as everything goes through and partys are in office will schedule.; ordering 1 W11449840 (Gearcase) and 1 W11396716 (Suspension Rod Kit) and 4 W11197416 (ABSORBER)s and 1 W11481722 (Shift Actuator) and 1 W11556725 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Middletown, MD 21769
Brian R.
Job Details: 04/10/2023
came out and replaced part. checked over unit and unit checks and quiet now. job compete.
We serviced a
MAYTAG WASHER
Model WTW4816FW2
Near Virginia Beach, VA 23452
Carl A.
Job Details: 04/10/2023
replaced all parts tested and calibrated unit works as designed
We serviced a
MAYTAG OVEN
Model n/a
Near Linthicum Heights, MD 21090
Eric W.
Job Details: 04/10/2023
cx complaint of unit give f3 error inspected unit found oven tep probe os good unit will need new control control nla
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Mount Airy, MD 21771
Brian R.
Job Details: 04/10/2023
cx complaint is with a clicking sound but unit runs perfect she said and believes sound it when the unit goes into spin. only code found F0E7. ran DLMS cycle and then auto test. herd sound when drain pump came on. removed and checked pump and pump clear. will order new pump. as soon as part is in office will schedule.; ordering 1 W11396717 (Drain Pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Hampden Township, PA 17050
Fred G.
Job Details: 04/10/2023
i was able to access unit and replace the control and interface as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Lebanon, PA 17042
Cody H.
Job Details: 04/10/2023
CX complains unit has exterior damage to door. CX is within 30 day window. Confirmed unit will need new SS RC door. Ordering SS FC door and nameplate for return visit. CX to call into office when door arrives and is inspected.; ordering 1 13107553sq (ss rc door) and 1 w11223753 (nameplate)
We serviced a
MAYTAG RANGE
Model MGT8655XS00
Near Harrisburg, PA 17110
Fred G.
Job Details: 04/10/2023
"cx complaint left front and left rear burners do not turn off. inspected unit and found both left front and left rear curnber valves are siezed and won't turn at all. left front is stuck in the open postion. called safety unit needs manifold, all 4 orifice holders, 8 screws. quoted cx for repair and cx declined."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Alexandria, VA 22312
Lloyd B.
Job Details: 04/10/2023
"Cx complained the oven did not work. Could not inspect the unit due to roaches which, also damaged the control. Explained to cx to reselove the roach issue before we continue service"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Harrisburg, PA 17110
Fred G.
Job Details: 04/10/2023
"cx complaint units pantry drawers are scratched and the right side RC door does not close correctly. also mullian doesn't stay closed and sometimes hit right side RC door. called TC who said home depot never filed a claim with kitchenaid. was told to call TL to document issues, called TL and filed problems. I found lower RC door hinge was warpped allowing door to sage lower then adjuster. also found mullian on left RC door springs open intermittently. unit needs right side closer, lower Rc hinge, and mullian to correct that issue. pantry doors are not covered due to being outside the 30 day cosmetic warranty. once parts are in please contact cx and set up a return visit.; ordering 1 W11188796 (closer) and 1 W10691700 (hinge-door) and 1 W11256383 (rail-mulln)"
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Dover, DE 19904
Taylor F.
Job Details: 04/10/2023
Cx complaint is unit making a scraping noise. Tested inspected and verified complaint. Found an object lodged in the felt strip. Removed object and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Glen Allen, VA 23060
Thomas B.
Job Details: 04/10/2023
Ordering the control and the shifter actuator ; ordering 1 W11603810 (Control) and 1 W11481722 (Shifter)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Clayton, DE 19938
Taylor F.
Job Details: 04/10/2023
"Cx complaint is unit not cooling properly. Tested inspected and could not verify complaint. Cx stated the evening of 4/5/23 the ice cream was soft in the FC. The next morning FC was 42 degrees. On arrival today FC was -1, ice box was 9. All fans and functions were working properly. Called techline to document all findings, WPTL reccomended installing data loggers. Called office to reschedule and come out with data loggers. Rescheduled for 4/13/23. ordering 2 DATALOGGER (DATA LOGGER)s"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JB1
Near Chantilly, VA 20151
Richard B.
Job Details: 04/10/2023
"CX complaint. Takes long time to cook in oven. Inspected unit and found oven door doesn't close all the way. Found oven chassis is bent and pulled outwards just above hinge pocket preventing oven door from closing and letting heat escape. Reported to trade care team , Techline unavailable due to training. Job completed, CX advised to call customer service, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model EB2SHKXVD03
Near Severna Park, MD 21146
Eric W.
Job Details: 04/10/2023
cx complaint of unit making to much ice inspected unit found bail arm hanging dow reinstalled arm and tested unit
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Huntingtown, MD 20639
Shawn D.
Job Details: 04/10/2023
"cx complaint unit is not turning on. inspected unit and confimrd it won't turn on and outlet has good power. was able to get into diag and unit showed f6e2 f2e1 and cleared them and nothing will work. removed ui panel to find some corrosion on it or something so cleaned it off and unit now powers on so went into diag and now unit shows f0e3 f9e2 f6e2, f6e3 so cleared errors and ran test 51 and went trhough fine but valves are kinda loud. not seeing any gearcase oil under unit only soap pods that have been rubbing rotor. unit has a bad control and ui for not turning on and getting water valve and drawer for return drawer does not come out easy at all i have to force it. ordering parts for return when approved; ordering 1 W11172234 (valve assem) and 1 W10919352 (drawer) and 1 W11400681 (control) and 1 W11112656 (ui)"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS0
Near Pasadena, MD 21122
Eric W.
Job Details: 04/10/2023
cx complaint of units cook top not working inspected unit found only 96 v comming to l2 side cx will need electrican
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Wilmington, DE 19802
Frederick R.
Job Details: 04/10/2023
Replaced regulator per prior diagnosis. Reinstalled unit and checked for any gas leaks using micro bubbles and also a gas leak detector and found none. Cx turned on unit and it is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Ellicott City, MD 21043
Robert L.
Job Details: 04/10/2023
"cx complaint no water no ice, found temps set to max, found reservior frozen, thawed reservior, applied permagum to air tower to prevent air leaks, ajusted temps back to 3* tested all ops ok....costco 2 year"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bowie, MD 20721
David J.
Job Details: 04/10/2023
Cx complaint water in bottom of tub. Arrived and inspected found unit fills and drains properly. Found drain line coming from unit does not have high loop. Unit cannot connect to garbage disposal correctly. Causing water to flow back in to unit. Whole ever installed unit cut the drain line and rigged it to work. Unit needs new drain line and new garbage disposal. Cx is going to have somebody install new garage disposal and drain line. After Cx will let us know if unit is still doing the same thing.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Middletown, DE 19709
Frederick R.
Job Details: 04/10/2023
"CX complaint is WM squealing. Inspected/tested and found unit had a defective bet which has caused pulley to wear excessively. Replaced belt and splutch from VS. Calibrated and then retested and WM is now working properly. Job is complete; ordering 1 W10721967 (drive pulley FRVS) and 1 W11239857 (belt FRVS) and 1 look (look), used 1 W10721967 (cam FRVS), and 1 W11239857 (belt FRVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Virginia Beach, VA 23454
Carl A.
Job Details: 04/10/2023
"cx complaint of right side door not closing correctely,checked unit to find door had been over fill the insulation and pushing the left side of cabinet and door gasket out too far causing it not to close correctly ordering par needed for repairs; ordering 1 LW11255366 (dor-fip) and 1 W10884773 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleona, PA 17042
Cody H.
Job Details: 04/10/2023
"Was able to access unit and replace parts per previous visit. Tested unit and unit is now working as designed, no further work needed."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Abbottstown, PA 17301
Bernard M.
Job Details: 04/10/2023
Replaced heater per service pointer #11540964. Ran test found no leaks and heater heats Unit checks good
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near New Cumberland, PA 17070
Fred G.
Job Details: 04/10/2023
"cx complaint unit is not starting cycle. inspected unit and found units strike is faulty. was able to replace strike and tested unit. unit now checks good.; ordering 1 w11457841 (strike (FG VS)), used 1 W11457841 (strike) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Freedom, PA 17349
Sal R.
Job Details: 04/10/2023
"Per then previuouse tehc, I wass able to acess and replace all parts. I then recalibrated the unit and ran a auto test. I found the unit tobe opperating as designed. UNit test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Manassas, VA 20110
Richard B.
Job Details: 04/10/2023
"CX complaint. Not cleaning dishes. Prior diagnosis found unit needs sump assembly. Sump is supposed to be sent to CX , CX has NOT recieved it yet. Called office, Office will reach out once they figure it out and find out where the sump is, RB; saved ticket"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSC24C8EYY02
Near Alexandria, VA 22307
Demonte S.
Job Details: 04/10/2023
Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer Sections are not cooling. ( Arrived and the unit was unplugged. Plugged the unit in.) Checked the Pressures to the unit. Service Test 4 - Step 4 = 110 Psi and 2 Bars on the low side. Checked the Refrigerator Evaporator. Good Frost Pattern. Service Test 4 - Step 5 = 125 Psi and 1 Bar low side. Checked the Freezer Evaporator Frost Pattern. Good Frost Pattern. ( Showed the Cx both Frost Patterns.) Found that the start Device is loose. Pushed start Device in fully. Waited 25 - 35 Mins. Unit is still cooling. ( Cleared Condenser from all Dust.) Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Lexington Park, MD 20653
Shawn D.
Job Details: 04/10/2023
"cx complaint oven is not heating. inspected unit and confirmed oven will not heat up, checked power at igniter and has constant 120v igniter is bad. replaced igniter then tested and oven now heats. noticed oven door handle is loose so tighten that also. unit is good"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 04/10/2023
Per previous tech I was able to access and repalce the orifice holder and valve. I then tested the unit and found that it is functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Hyattsville, MD 20783
Samuel R.
Job Details: 04/10/2023
cx has exnteded warranty but ticket wasn't in correctly.cx will call warranty company.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 04/10/2023
Cx complaint is that the door tracks are not opening and closing properly. Upon arrival I found that the slides are not rolling open smoothly. I inspected then and found that there is no frost built up in the tracks. I also found that there is frost built up on the top of the FC cavity. I found that the door gasket is not sealiing in the center of the door. I found that the gasket is fully extended. The door has a bow in it. I am ordering the FC door and slide rails. I informed the cx that the door will ship directly to them. They will inspect and inform the office when the door arrives.; ordering 1 13109217SQ (FC Door SS) and 2 WPW10120018 (Rails)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Saint Leonard, MD 20685
Shawn D.
Job Details: 04/10/2023
just moved into home snapped pic of document. builder complaiunt small dent on door and shelf damaged. inspected unit and has small dent on right hand door and shelf the slides shattered. ordering right hand door and shelf for return; ordering 1 WPW10737427 (shelf) and 1 W11436604 (right hand door stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Wilmington, DE 19803
Frederick R.
Job Details: 04/10/2023
CX complaint is defective parts. Inspected unit and found center divider on lower shelf to be defective. This cause the drawer to fall and crack all the way down the back. Informed CX that this may not get covered but she wanted whirlpool to cover it since the unit is in warranty. She is aware that she may have to pay for it. Ordering right lower shelf drawerer; ordering 1 WP67002633 (pan-crispr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Huntingtown, MD 20639
Shawn D.
Job Details: 04/10/2023
"cx complaint unit not dispensing ice. inspected unit and found unit trys to dispense ice and does not motor runs but no ice comes out, i found the yoke is stripped out on augar motor and i cant seperate from divider. ordering divider washer and marking other 2 parts yoke and augar motor for return; ordering 1 WPW10309864 (divider) and 1 W11378860 (washer)"
We serviced a
MAYTAG WASHER
Model MHW6630HWO
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 04/10/2023
"CX Complaint is the unit is leaking, Inspected unit and found some water has been dripping from the door the glass on door needs cleaned to give better seal. Pulled top and found the Dispenser is leaking alot of corrosion and also the vent tube is leaking water running down back of unit. Ordering dispenser and hose; ordering 1 W11316274 (Hose)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Hampton, VA 23669
Carl A.
Job Details: 04/10/2023
replaced drain hose tested and calibrated unit works as designed tied off drain hose as well
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 04/10/2023
"Found loose connection, reconnected and tested . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23237
Chris B.
Job Details: 04/10/2023
replaced lower harness tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waldorf, MD 20601
Shane B.
Job Details: 04/10/2023
"cx complaint is the unit banging around and 'not workiing right'. i found no saved codes. ran service cycle. unit completed cycle with no issues. the unit is sitting unlevel, its leaning forward. i adjusted the feet so the unit is level. cleared pressure hose and ran calibration cycle. suspension feels fine and basket spins freely. i advised cx on loading/cycleselection. unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Millsboro, DE 19966
Michael E.
Job Details: 04/10/2023
"CX complaint: not agitating. Tested and verified complaint. F7E3, F0E3, F7E9, F7E4 and made a bad ratchet sound when tried to agitate. I found there was a spring both above and below slider. I removed the spring from above slider and tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ0
Near Gainesville, VA 20155
Daniel J.
Job Details: 04/10/2023
per notes installed door called tech line hmi not sending model sn info over rode the system and he added unit now working off app functions
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Frankford, DE 19945
Michael E.
Job Details: 04/10/2023
CX complaint: no ice. Tested and verified complaint. I found the inlet tube is not defrosting. Ordereing FC door. Cannot reschedule due to direct to CX shipping. 2 tech needed to run wires and tubes through lower hinge.; ordering 1 W11593330 (FC door)
We serviced a
MAYTAG WASHER
Model MVWC425BW0
Near White Plains, MD 20695
Shane B.
Job Details: 04/10/2023
"cx complaint is the unit locking the lid, then unlocking the lid then locking again at the beginning of the cycle. i explained that was normal and cx said it didn't used to take so long to do it. i checked for codes and found FE1 lid switch fault, F5E3 lid unlock fault. cleared codes, ran service cycle. unit completed cycle with no issues. ran calibration cycle as well. no error codes returned. unit is working properly. i quoted cx for new lid latch in case she wanted to try and see if it responded faster than the original one. she said she'd think about it and call back if she wants to try the lid latch."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Ocean City, MD 21842
Michael E.
Job Details: 04/10/2023
"CX complaint: dent in back of unit. Inspected and verified complaint. I found the unit had been leaking in the back where dent is based on water mat=rks on floor under unit. Ordering tub, Cannot reschedule due to direct to CX shipping; ordering 1 W11409866 (tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Locust Grove, VA 22508
Robert W.
Job Details: 04/10/2023
"CX Complaint is the unit isn't making ICE. Inspected unit and found IM wasn't getting much water IM had a E5 cycled power and IM is working temp in RC are a little high found mastic on RC evap melting on to RC evap frost pattern on evap isn't great. Ordering Compressor, RC evap, coupler, dryer RC evap cover tab failed and Filter head housing.; ordering 1 W11492867 (RC evap) and 1 W11194438 (Filter housing) and 1 W10832994 (Compressor) and 1 WPW10143759 (Dryer) and 1 W10913906 (Coupler) and 1 W11188493 (RC Cover)"
We serviced a
MAYTAG WASHER
Model WFW5605MW0
Near Lewes, DE 19958
Michael E.
Job Details: 04/10/2023
helped BD
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Palmyra, PA 17078
Cody H.
Job Details: 04/10/2023
"CX complains unit shows 24 mins at start of cycle but ends in 13 mins. Unit shows no errors, ran unit through test 12 in diagnostic test. Unit ran through full test with no issues. Ran unit through cycle to replicate issue, unit counted down as designed. Ran unit through quick cycle with load and timed cycle, unit ran cycle with no issues. Technician unable to replicate CX issue on this visit. No further work needed, unit working as designed."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Newport News, VA 23601
Justin W.
Job Details: 04/10/2023
"cx complaint ui not working. checked unit to find scorch marks on control. quoted cx 484.21$ parts 225.67$ w11100513 part number. shipping 15$, labor 110$, tax 13.54$, cxx owes 364.21 if they would like to go through with repair."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Mount Joy, PA 17552
Drew B.
Job Details: 04/10/2023
cx young said grandmother is sick no entery and no service today; saved ticket
We serviced a
MAYTAG FREEZER
Model MFI2269FRZ03
Near Hanover, PA 17331
Drew B.
Job Details: 04/10/2023
replaced valve and ice maker and filled and roatetd no issues and now would check good for ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Mount Joy, PA 17552
Drew B.
Job Details: 04/10/2023
cx complaint that unit is not dispencing ice and found the auger shaft to be stripped and not engaging bucket to turn out ice will need housing auger and coupler call to reschd; ordering 1 WPW10309864 (divider) and 1 W11310391 (auger) and 1 WP63052-2 (shaftt coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Culpeper, VA 22701
Eric F.
Job Details: 04/10/2023
"Confirmed cx complaint unit ice maker not working. Found ice maker fill valve restricted, ice maker receiving voltage but not turning over. Replaced pre-id'd parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Stewartstown, PA 17363
Sal R.
Job Details: 04/10/2023
I found that the new door has both fill tubs to be 1/4. I am ordering 3 connectors 1/4-5/16 (WPW10271540). I have set a retun date for 4/13; ordering 3 WPW10271540 (connector fitting 7 @ tribs)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Rochelle, VA 22738
Eric F.
Job Details: 04/10/2023
"Installed parts, tested unit, unit working as designed. Correct UI came in damaged, re-ordering UI.; ordering 1 W11622490 (UI) and 1 W11416458 (UI) and 1 look"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near York, PA 17402
Sal R.
Job Details: 04/10/2023
CX compaint was that the FC bottom liner was fozen over. I found that the evap drain tube ext was clogged. I accessed and replace the tube and was able to steam out the ice in the FC and unit test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Crozet, VA 22932
Eric F.
Job Details: 04/10/2023
"Confirmed cx complaint dispenser door not opening/closing properly. Found dispenser door open spring unseated from assembley. Re-assebmled dispenser, tested unit, unit working as designed. If cx calls back must pre-id W10861000 (dispenser) for return visit."
We serviced a
WHIRLPOOL DRYER
Model KRFF507ESS01
Near Ashburn, VA 20148
Christian C.
Job Details: 04/10/2023
Installed fc led and drain tray kit. All leds are working. Set temps to recommend.
We serviced a
JENNAIR MICROWAVE
Model JMV9196CS3
Near Crozet, VA 22932
Eric F.
Job Details: 04/10/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gettysburg, PA 17325
Bernard M.
Job Details: 04/10/2023
"Cx complaint unit fills up water and doesn't stop. Entered diag and found error code F3E1 pressure fault. Accessed the back of the unit and found the pressure hose had come off the outer tub. Re-inserted hose, recalibrated and ran auto test, test completed without further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Charlottesville, VA 22901
Eric F.
Job Details: 04/10/2023
"Cx is an apartment complex. Maintenance to text me a picture of occupancy lease start date. Haven't heard back from him yet today, setting up job for tomorrow to reach back out to him and try to obtain info.; schdld next appmnt for 4/11 TUE !"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Harrisburg, PA 17112
Fred G.
Job Details: 04/10/2023
"cx complaint unit is very loud when running. inspected unit and found 0 error codes saved. ran auto test and found unit brings water in, wash motor activates and found unit to be very lound around units sides. pulled unit out and found units shield was deformed from the hinge springs rubbing on it. unit needs shield to correct issue. schedulled cx for 4/13/23.er; ordering 1 W11553445 (shield)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Charlottesville, VA 22901
Eric F.
Job Details: 04/10/2023
"Confirmed cx complaint unit not operational. Ran diagnostic cycle, found 10-2, 7-1, 9-1, 8-4 errors. Over fill error, long drain error, wash motor error, vent max error. Tested unit, unit caught in drain loop with no water in it, would not advance past drain cycle. Vent fan malfunction may have caused moisture issue with control. Ordering control and vent fan, will use sump on return.; ordering 1 W11410065 (control) and 1 W11649995 (vent max)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near East York, PA 17402
Sal R.
Job Details: 04/10/2023
CX complaint was that thre unit wouldot drain . I found that the unit had af9e1 error code. I was able to access the drain pump and foun d that the motor was burnt out. I replaced the drain pump motor and tested the unit. I found it to drain and be opperating as its designed. UNit test good.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WP02
Near Earlysville, VA 22936
Eric F.
Job Details: 04/10/2023
"Installed harness, tested unit, issue persists. Called techline, techline determined board was bad, no power going down from relays. Cx does not wish to pursue further repair. Spoke with office about refund, office to reach out to Cx."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Glen Allen, VA 23060
Thomas B.
Job Details: 04/10/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control and the water valve assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Fredericksburg, VA 22406
Robert W.
Job Details: 04/10/2023
"CX Complaint is the flame is very low. Inspected unit and found unit has had LP kit done tried to adjust flame and found flames won't adjust issue unit is the regulator and manifold, Ordering these parts unit is LP so regulator will need to be switched.; ordering 1 W11087445 (Regulator) and 1 W10594397 (Manifold)"