Service History 590 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Milford, Delaware 19963

Taylor F.

Job Details: 04/11/2023

Cx complaint is drain pump not shutting off. Tested inspected and verified complaint. Found the unit will go into diag but not start a diag cycle. Unit has error code for long drain. Pressure hose is clear. Unit is empty of water. Ohmed drain pump from control and got 20.8ohms. Cannot reschedule at this time.; ordering 1 W11513246 (control)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Gloucester Point, Virginia 23062

Lucas R.

Job Details: 04/11/2023

"cx complaint unit not freezing, checked unit, empty upon arrival found insufficient frost pattern compressor and all fans running, pressures at -12' hg L, 70 psi H pressurized to 140 psi nitrogen sprayed all joints with soap bubbles, no visible leaks, after 30 min. low pressure dropped about 2 psi called techline spoke with bruce, unit sent for review. advised wp would contact them or myself with next step."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gambrills, Maryland 21054

Emmanuel R.

Job Details: 04/11/2023

"f2e1 hmi stuck button , f7e4 basket reanganment faulure , f6e3; ordering 1 W10734521 (clucth) and 1 W11419171 (control)"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Houston, Delaware 19954

Taylor F.

Job Details: 04/11/2023

"Cx complaint is front left burner not cycling properly. Found the triple burner always on high. The switch changes from single, double triple but makes no difference as far as temp. Ordering element and switch. Cannot reschedule at this time.; ordering 1 W11563195 (element) and 1 W11129442 (switch-inf)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Centreville, Maryland 21617

Taylor F.

Job Details: 04/11/2023

Cx complaint is light not coming on. Found the bulb to be defective. Replaced bulb from pre id and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA01

Near Purcellville, Virginia 20132

Daniel J.

Job Details: 04/11/2023

ice maker not making ice found connector to inlet valve not fully seated on valve reconnected unit now filling with water

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Centreville, Maryland 21617

Taylor F.

Job Details: 04/11/2023

"Cx complaint is unit not washing properly. Tested inspected and could n ot veridy complaint. Cx had many concerns about the noises the washer made, the water level and the cycles that the use and care guide didn't explain fully. Explained use and care to the cx and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Harpers Ferry, West Virginia 25425

Daniel J.

Job Details: 04/11/2023

installed control and thermistor no cool evap froze over inspected connections and found that this vist white wire not fully seated ordering heater with harness; ordering 1 w11650661 (heater)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 04/11/2023

cx complaint is the unit not filling with water or washing the dishes. they said heater is still turning on. i checked for codes and found F4E3 wash motor not running as the only saved code. cleared code and ran service cycle. wash motor did not run. no damage to harness. control is sending 119vac. unit will need sump assembly. ordering part. schedule when available.; ordering 1 W11665769 (sump assembly)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 04/11/2023

"Cx states unit not level water leaking from RC again, confirmed complaints. Unit leaning back even with front feet fully retracted, got rid of rocking, recommended cx have shims available for return visit. Ordering drain funnel and extension.; ordering 1 W10503218 (funnel) and 1 W11252097 (extension)"

We serviced a

JENN-AIR DISHWASHER

Model JDB9000CWP2

Near Vienna, Virginia 22180

Demonte S.

Job Details: 04/11/2023

Installed the Sump Motor. Tested the unit. No Leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Hartly, Delaware 19953

Taylor F.

Job Details: 04/11/2023

Cx complaint is cosmetic damage to dishwasher. Tested inspected and verified complaint. Replaced the front panel that was sent to the cx. Tested unit and unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Waynesboro, Pennsylvania 17268

Bernard M.

Job Details: 04/11/2023

"CX complaint unit leaks. Inspected underneath and found oil leaking from gear case. Also found the belt slipped off splutch causing it to wear down onto the shield and motor. Oil has sprayed onto the all components underneath. Ordering parts and 2 call count for gear case repair, once approved contact cx to reschedule; ordering 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11409708 (shield) and 2 WP22001995 (screws)s and 1 W11481722 (actuator)"

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Culpeper, Virginia 22701

Danny R.

Job Details: 04/11/2023

"fopund elle,mnt open replaced now heats fine checksok also they will get power fixed to home socket is all over the placed with power i checked at unit from harness and socket has floating power ranges from 180 to 240 when cord is touched . unit checksok"

We serviced a

KITCHENAID ICE MAKER

Model Kuix535hpa00

Near Timonium, Maryland 21093

Neil H.

Job Details: 04/11/2023

CX COMPLAINT ICE MAKER NOT WORKING AND AT FIRST THE RESV. FILLED AND STOPPED THEN THE NEXT TIME IT THINKS THE RESV IS FULL BUT NOW WATER IN IT NEW RECIR. PUMP NEEDED TO KNOW WATER LEVEL WHICH IS STICKING; ordering 1 W11542867 (Whirlpool Ice Machine Recirculation Pump)

We serviced a

WHIRLPOOL COOKTOP

Model KCED606GBL01

Near Bowie, Maryland 20721

Samuel R.

Job Details: 04/11/2023

unit came damaged again.will need to reorder W11051486

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Bethesda, Maryland 20817

Brian F.

Job Details: 04/11/2023

"Cx states unit not heating, tested and confirmed. TCO passed continuity checks, element measured 10ohm, outlet thermistor measured in spec, unit is getting 240VAC at terminal block. Ordering motor and control board.; ordering 1 W11549461 (Motor) and 1 W11525996 (Control)"

We serviced a

KITCHENAID OVEN

Model Kebs207sss04

Near Washington, District of Columbia 20012

Brian F.

Job Details: 04/11/2023

"Cx states heating element deformed, inconsistent baking. Installed new broil element and control board. Ran broil cycle, broil element now heating, preheated oven to 350. Unit is now working properly."

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Toano, Virginia 23168

Justin W.

Job Details: 04/11/2023

cx complaint knob is broken. checked unit to find timer bad. ordering timer. scheduled for 4/13/23.; ordering 1 WPW10642928 (timer 113.85)

We serviced a

WHIRLPOOL FREEZER

Model WRS555SIHZ06

Near Dover, Delaware 19904

Taylor F.

Job Details: 04/11/2023

Cx complaint is unit not cooling. Tested inspected and verfied complaint. Found the compressor to be seized causing the unit to draw 9amps and shut off. Tried a new start device and it mace no difference. Cx informed me 2 compressors have already been replaced on this unit by another service company. Found there to be a leak on the suction tube where it goes into the cabinet next to the drier. The refrigerant is leaking out and causing the compressor to seize. Ordering compressor and dye drier. Returning tech check all joints for leaks and repair if needed. Rescheudled for 4/17/23.; ordering 1 W11370574 (compressor) and 1 W11370574 (dye drier) and 2 W11506635 (coupler)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2089HTB2

Near Fairfax, Virginia 22030

Jason A.

Job Details: 04/11/2023

CX complaint FRIDGE water dispenser leaks. Test filter & bypass. Replaced dual valve & test for leaks & drips. Leaned unit back. NO LEAKS > JJ

We serviced a

KITCHENAID RANGE

Model KSGG700EBS2

Near Springfield, Virginia 22150

Jason A.

Job Details: 04/11/2023

CX complaint RANGE noise. Front left burner flickers on simmer. Noise happened when unit has not been used in the morning Happened more times after. CX has recording. Checked no error codes. Test blowers & convect fan - unable to replicate noise. Left Front burner sooty. See SDpics > JJ; ordering 1 W11443594 (burner head+cap LF) and 1 W11109973 (valve LF) and 1 W10861656 (regulator) and 1 W11662212 (orifice assym LF) and 1 W11107275 (fan-blwr)

We serviced a

MAYTAG DRYER

Model MEDC400VW0

Near Newport News, Virginia 23608

Orbie

Job Details: 04/11/2023

cx complaint unit thumping. checked unit found bad roller. unit needs roller to complete repair.; ordering 1 4392065 (dryer repair kit)

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Taneytown, Maryland 21787

Bernard M.

Job Details: 04/11/2023

Cx complaint the broil element doesn't come on. When arrived inspected element for any fragmentations and found none. Set broil preheat for 500 and ran for 5min. Opened door and found the element was heating. Cx thought it would glow and informed her it doesn't. Unit reached desired temp and runs as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Newport News, Virginia 23608

Justin W.

Job Details: 04/11/2023

replaced sump while testing found new sump leaking. reordering sump to complete repair. 6 in stock rescheduled for 4/13/23 placed old part in bin to be sent back; ordering 1 W11460945 (sump)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 04/11/2023

"tested water pressure. both cold and hot water have good water pressure, replaced suspension, calibrated and tested, no signs of any leaks, unit working as designed. tester secured in bin"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHB04

Near Wakefield, Virginia 23888

Zachery R.

Job Details: 04/11/2023

"cx complaint no cool, checked temps, both rc and fc at 60 degrees, removed evap cover, spoke with AR advised AR unit has partial frost pattern, was advised to order compressor and evap, spoke with office, scheduled return visit 4/18/23 3 count; ordering 1 W10507884 (compressor) and 1 WP2188823 (evaporator)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Windsor, Virginia 23487

Zachery R.

Job Details: 04/11/2023

"cx complaint unit not draining. checked unit, come to find defective harness, wires not seated to drain pump, spliced connector, reseated wires to drain pump, tested, unit working as designed. ordering hanress to complete repair. advised cx part is on fbo and they will be contacted for return visit.; ordering 1 W11590868 (harness)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 04/11/2023

"cx complaint unit not completing cycles, checked unit, no faults stored, ran auto test, checked gearcase, come to find small amoutn of oil leaking onto clutch. ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordering 1 W10780045 (suspension) and 1 W11454741 (gearcase) and 1 W10890624 (motor-drve) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL RANGE

Model KSGB900ESS3

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 04/11/2023

"cx complaint of unit oven not heating and error codes F8E0,checked unit to find that the blower fan was failing ordeirng parts needed for repoairs ordering control board as it may be needed as well; ordering 1 W11107275 (fan-blwr) and 1 W11100100 (Control, Mrc2)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430DS01

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 04/11/2023

"cx complaint of unit displaying the F2E1 error code ,confrimed findings on unit,cx had part on site from whirlpool replaced ui board tested unit works as designed cx owes labor and service call part number that was installed was W11229663."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 04/11/2023

Did not receive necessary warranty information from maintenance tech. He was supposed to contact me with the information and never did.; saved ticket

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hampton, Virginia 23669

Carl A.

Job Details: 04/11/2023

"cx complaint of unit not making ice took temp readings of 19 called techline spoke with Stering checked unit to find little frost pattern on evap,took amp draw on compressor to find it at .4 of an amp was advise that the unit has a leak in system and will need a seal system job done; ordering 1 W11632924 (Assembly, Condenser) and 2 W11506623 (Refrigerator Coupler)s and 2 W11504445 (Refrigerator Coupler)s and 1 W11546605 (Evaporator) and 2 W11504449 ( COUPLER)s and 2 W11506619 (Refrigerator Coupler)s and 1 W11580057 (COMPRESSOR) and 2 W11504415 (Refrigerator Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 2 W11506619 (Refrigerator Coupler)s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504433 (6/4 Nr Ms 00 (heat Loop To D)s"

We serviced a

KITCHENAID DISHWASHER

Model kdtm704kps

Near Manassas, Virginia 20111

Richard B.

Job Details: 04/11/2023

"CX complaint. Washer not washing. Error codes F7E1 , fae2 f8e2 . fill valve vent motor and wash motor , Cleared codes and F9E1 shows up for drain issue, Ordering sump , vent , deflector , control . Further work needed. RB; ordering 1 W11629916 (control) and 1 W11414073 (vent motor) and 1 W11545290 (deflector) and 1 W11416362 (Sump assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFA60SMHZ01

Near Newport News, Virginia 23608

Justin W.

Job Details: 04/11/2023

cx complaint frost buildup near door. checked to find rails not opening and closing correctly. ordering rails to complete repair.; ordering 1 WPW10397636 (rail left) and 1 WPW10397635 (rail right)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Linville, Virginia 22834

Danny R.

Job Details: 04/11/2023

unit is leaking small amount air making it leak when used .; ordering 1 W11546685 (vavle) and 1 W11162042 (filter holder)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Clarksville, Delaware 19970

Frederick R.

Job Details: 04/11/2023

"CX complaint is WM makes squealing noise. INspected/tested and found noise coming from defective belt that has caused problems with the splutch and motor pulley. Also the levelers are also defective. Unit within 30day cosmetic warranty. Ordering splutch, belt, motor and levelers. vERIFIED pop AS 3/28/23.; ordering 1 W11497303 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 8 WPW10687506 (leveling leg)s"

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Davidsonville, Maryland 21035

David J.

Job Details: 04/10/2023

Arrived and did not have all parts stated by Techline to replace. Spoke with office and they will be sending shop tech over with part when it arrives. Will come back by end of day if possible ; saved ticket

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Gloucester Point, Virginia 23062

Orbie

Job Details: 04/10/2023

"cx complaiut unit not functioning as intended. checked unit, had F8E1 stored. checked cold valve, not functioning. upon replacing cold valve, water supply would not shut off fully. put cold water valve in sink next to unit while completed repair. replaced cold water valve, tested unit. working as designed. advised cx they need a plumber as the cold water valve does not shut off all the way."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gloucester, Virginia 23061

Orbie

Job Details: 04/10/2023

complaint unit skips wash cycle. checked unit found F8E1 code. water valves clear of any debris.unable to test with water. unit appears to be working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Sykesville, Maryland 21784

Brian R.

Job Details: 04/10/2023

"came out to replace parts. unit froze over bad, cx never advised to shut unit down and defrost before we come back. took extra time to melt everything to replace parts. replaced parts and reset unit. thermistor not sent so used 1 from VS job complete.; used 1"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Front Royal, Virginia 22630

Daniel J.

Job Details: 04/10/2023

found drain blocked removed ice build up confirmed conti from heater paid 120 by cc

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03 OR

Near Richmond, Virginia 23227

Joseph D.

Job Details: 04/10/2023

Customer complaint freezer compartment frosting over confirmed complaint found weak rails must replace when available; ordering 1 W10625068 (Rail 1) and 1 W10625067 (Rail 2)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Dover, Delaware 19904

Taylor F.

Job Details: 04/10/2023

"Cx complaint is unit not spinning out. Replaced the gearcase, wash plate, hub, splutch and belt from previous diagnosis. Tested unit and unit is now working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS04

Near Halethorpe, Maryland 21227

Emmanuel R.

Job Details: 04/10/2023

"Replaced Rc evap fan motor, tested unit. Test3 fan motor activates, advised customer allow 24hrs for temps to normalize. Unit is now working as deisgned."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Fredericksburg, Virginia 22406

Robert W.

Job Details: 04/10/2023

"CX Complaint is the flame is very low. Inspected unit and found unit has had LP kit done tried to adjust flame and found flames won't adjust issue unit is the regulator and manifold, Ordering these parts unit is LP so regulator will need to be switched.; ordering 1 W11087445 (Regulator) and 1 W10594397 (Manifold)"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430WP02

Near Earlysville, Virginia 22936

Eric F.

Job Details: 04/10/2023

"Installed harness, tested unit, issue persists. Called techline, techline determined board was bad, no power going down from relays. Cx does not wish to pursue further repair. Spoke with office about refund, office to reach out to Cx."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 04/10/2023

"Confirmed cx complaint unit not operational. Ran diagnostic cycle, found 10-2, 7-1, 9-1, 8-4 errors. Over fill error, long drain error, wash motor error, vent max error. Tested unit, unit caught in drain loop with no water in it, would not advance past drain cycle. Vent fan malfunction may have caused moisture issue with control. Ordering control and vent fan, will use sump on return.; ordering 1 W11410065 (control) and 1 W11649995 (vent max)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 04/10/2023

"Cx is an apartment complex. Maintenance to text me a picture of occupancy lease start date. Haven't heard back from him yet today, setting up job for tomorrow to reach back out to him and try to obtain info.; schdld next appmnt for 4/11 TUE !"

We serviced a

JENNAIR MICROWAVE

Model JMV9196CS3

Near Crozet, Virginia 22932

Eric F.

Job Details: 04/10/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Crozet, Virginia 22932

Eric F.

Job Details: 04/10/2023

"Confirmed cx complaint dispenser door not opening/closing properly. Found dispenser door open spring unseated from assembley. Re-assebmled dispenser, tested unit, unit working as designed. If cx calls back must pre-id W10861000 (dispenser) for return visit."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Rochelle, Virginia 22738

Eric F.

Job Details: 04/10/2023

"Installed parts, tested unit, unit working as designed. Correct UI came in damaged, re-ordering UI.; ordering 1 W11622490 (UI) and 1 W11416458 (UI) and 1 look"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Culpeper, Virginia 22701

Eric F.

Job Details: 04/10/2023

"Confirmed cx complaint unit ice maker not working. Found ice maker fill valve restricted, ice maker receiving voltage but not turning over. Replaced pre-id'd parts, tested unit, unit working as designed."

We serviced a

MAYTAG FREEZER

Model MFI2269FRZ03

Near Hanover, Pennsylvania 17331

Drew B.

Job Details: 04/10/2023

replaced valve and ice maker and filled and roatetd no issues and now would check good for ice production.

We serviced a

KITCHENAID RANGE

Model KSDG950ESS1

Near Newport News, Virginia 23601

Justin W.

Job Details: 04/10/2023

"cx complaint ui not working. checked unit to find scorch marks on control. quoted cx 484.21$ parts 225.67$ w11100513 part number. shipping 15$, labor 110$, tax 13.54$, cxx owes 364.21 if they would like to go through with repair."

We serviced a

MAYTAG WASHER

Model WFW5605MW0

Near Lewes, Delaware 19958

Michael E.

Job Details: 04/10/2023

helped BD

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Ocean City, Maryland 21842

Michael E.

Job Details: 04/10/2023

"CX complaint: dent in back of unit. Inspected and verified complaint. I found the unit had been leaking in the back where dent is based on water mat=rks on floor under unit. Ordering tub, Cannot reschedule due to direct to CX shipping; ordering 1 W11409866 (tub)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Frankford, Delaware 19945

Michael E.

Job Details: 04/10/2023

CX complaint: no ice. Tested and verified complaint. I found the inlet tube is not defrosting. Ordereing FC door. Cannot reschedule due to direct to CX shipping. 2 tech needed to run wires and tubes through lower hinge.; ordering 1 W11593330 (FC door)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Millsboro, Delaware 19966

Michael E.

Job Details: 04/10/2023

"CX complaint: not agitating. Tested and verified complaint. F7E3, F0E3, F7E9, F7E4 and made a bad ratchet sound when tried to agitate. I found there was a spring both above and below slider. I removed the spring from above slider and tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, Virginia 23237

Chris B.

Job Details: 04/10/2023

replaced lower harness tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Hampton, Virginia 23669

Carl A.

Job Details: 04/10/2023

replaced drain hose tested and calibrated unit works as designed tied off drain hose as well

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Huntingtown, Maryland 20639

Shawn D.

Job Details: 04/10/2023

"cx complaint unit not dispensing ice. inspected unit and found unit trys to dispense ice and does not motor runs but no ice comes out, i found the yoke is stripped out on augar motor and i cant seperate from divider. ordering divider washer and marking other 2 parts yoke and augar motor for return; ordering 1 WPW10309864 (divider) and 1 W11378860 (washer)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Saint Leonard, Maryland 20685

Shawn D.

Job Details: 04/10/2023

just moved into home snapped pic of document. builder complaiunt small dent on door and shelf damaged. inspected unit and has small dent on right hand door and shelf the slides shattered. ordering right hand door and shelf for return; ordering 1 WPW10737427 (shelf) and 1 W11436604 (right hand door stainless)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Hyattsville, Maryland 20783

Samuel R.

Job Details: 04/10/2023

cx has exnteded warranty but ticket wasn't in correctly.cx will call warranty company.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Lexington Park, Maryland 20653

Shawn D.

Job Details: 04/10/2023

"cx complaint oven is not heating. inspected unit and confirmed oven will not heat up, checked power at igniter and has constant 120v igniter is bad. replaced igniter then tested and oven now heats. noticed oven door handle is loose so tighten that also. unit is good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Manassas, Virginia 20110

Richard B.

Job Details: 04/10/2023

"CX complaint. Not cleaning dishes. Prior diagnosis found unit needs sump assembly. Sump is supposed to be sent to CX , CX has NOT recieved it yet. Called office, Office will reach out once they figure it out and find out where the sump is, RB; saved ticket"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near New Cumberland, Pennsylvania 17070

Fred G.

Job Details: 04/10/2023

"cx complaint unit is not starting cycle. inspected unit and found units strike is faulty. was able to replace strike and tested unit. unit now checks good.; ordering 1 w11457841 (strike (FG VS)), used 1 W11457841 (strike) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Cleona, Pennsylvania 17042

Cody H.

Job Details: 04/10/2023

"Was able to access unit and replace parts per previous visit. Tested unit and unit is now working as designed, no further work needed."

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Middletown, Delaware 19709

Frederick R.

Job Details: 04/10/2023

"CX complaint is WM squealing. Inspected/tested and found unit had a defective bet which has caused pulley to wear excessively. Replaced belt and splutch from VS. Calibrated and then retested and WM is now working properly. Job is complete; ordering 1 W10721967 (drive pulley FRVS) and 1 W11239857 (belt FRVS) and 1 look (look), used 1 W10721967 (cam FRVS), and 1 W11239857 (belt FRVS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 04/10/2023

"cx complaint no water no ice, found temps set to max, found reservior frozen, thawed reservior, applied permagum to air tower to prevent air leaks, ajusted temps back to 3* tested all ops ok....costco 2 year"

We serviced a

KITCHENAID RANGE

Model KFEG500ESS0

Near Pasadena, Maryland 21122

Eric W.

Job Details: 04/10/2023

cx complaint of units cook top not working inspected unit found only 96 v comming to l2 side cx will need electrican

We serviced a

WHIRLPOOL REFRIGERATOR

Model EB2SHKXVD03

Near Severna Park, Maryland 21146

Eric W.

Job Details: 04/10/2023

cx complaint of unit making to much ice inspected unit found bail arm hanging dow reinstalled arm and tested unit

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Clayton, Delaware 19938

Taylor F.

Job Details: 04/10/2023

"Cx complaint is unit not cooling properly. Tested inspected and could not verify complaint. Cx stated the evening of 4/5/23 the ice cream was soft in the FC. The next morning FC was 42 degrees. On arrival today FC was -1, ice box was 9. All fans and functions were working properly. Called techline to document all findings, WPTL reccomended installing data loggers. Called office to reschedule and come out with data loggers. Rescheduled for 4/13/23. ordering 2 DATALOGGER (DATA LOGGER)s"

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Dover, Delaware 19904

Taylor F.

Job Details: 04/10/2023

Cx complaint is unit making a scraping noise. Tested inspected and verified complaint. Found an object lodged in the felt strip. Removed object and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Alexandria, Virginia 22312

Lloyd B.

Job Details: 04/10/2023

"Cx complained the oven did not work. Could not inspect the unit due to roaches which, also damaged the control. Explained to cx to reselove the roach issue before we continue service"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Lebanon, Pennsylvania 17042

Cody H.

Job Details: 04/10/2023

CX complains unit has exterior damage to door. CX is within 30 day window. Confirmed unit will need new SS RC door. Ordering SS FC door and nameplate for return visit. CX to call into office when door arrives and is inspected.; ordering 1 13107553sq (ss rc door) and 1 w11223753 (nameplate)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Mount Airy, Maryland 21771

Brian R.

Job Details: 04/10/2023

cx complaint is with a clicking sound but unit runs perfect she said and believes sound it when the unit goes into spin. only code found F0E7. ran DLMS cycle and then auto test. herd sound when drain pump came on. removed and checked pump and pump clear. will order new pump. as soon as part is in office will schedule.; ordering 1 W11396717 (Drain Pump)

We serviced a

MAYTAG WASHER

Model WTW4816FW2

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 04/10/2023

replaced all parts tested and calibrated unit works as designed

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near New Market, Maryland 21774

Brian R.

Job Details: 04/10/2023

cx complaint is unit stops at times or pauses and won't restart or run as it should. says unit still rocks and shakes and still finding pieces of the padding thats on the sides of the unit on floor when he cleans room. tested and checked unit. cx had unit running when i got here to show movement and basket all over. load was even. stuff on floor is absorbing padding. drum has a good rock to it like shaft is bent. lock ring tight. as soon as everything goes through and partys are in office will schedule.; ordering 1 W11449840 (Gearcase) and 1 W11396716 (Suspension Rod Kit) and 4 W11197416 (ABSORBER)s and 1 W11481722 (Shift Actuator) and 1 W11556725 (Control)

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0HS01

Near Newport News, Virginia 23607

Justin W.

Job Details: 04/10/2023

placed core part in parts bin. replaced console and tested unit working as designed

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Lovettsville, Virginia 20180

Ricky E.

Job Details: 04/10/2023

"tech line rich,... wpl tech line stated that there maybe an issue with customer use. the customer uses the im 3-5 times daly and the ice will still clump and keep ice from dispensing.... no issues with gaskets or tems.. will try to replace the ice maker due to potential wet ice...; ordering 1 w11557002 (ice maker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 04/10/2023

"Replaced ice maker, ran harvesting and fill tests. The unit worked ok"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Rixeyville, Virginia 22737

Eric F.

Job Details: 04/10/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCF72DKL04

Near Great Falls, Virginia 22066

Christian C.

Job Details: 04/10/2023

Arrived at house inspected part. Came defective. Reordering ice maker. ; ordering 1 W11553255 (Ice maker)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 04/10/2023

"replaced u.i, configured, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Milford Mill, Maryland 21244

Shane M.

Job Details: 04/10/2023

cx complaint the unit leaking from right corner inside unit. found cx was talking about filter housing. replaced filter housing. advised cx filter housing will leak when opening the door to housing. housing under pressure. unit working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Richmond, Virginia 23224

Chris B.

Job Details: 04/10/2023

replaced control and ignitor tested unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Waterford, Virginia 20197

Ricky E.

Job Details: 04/10/2023

"installed the ui, programed the ui ran a test cycle in diag. ran the unit with a wet rag inside the unit, unit cks ok"

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Richmond, Virginia 23221

Chris B.

Job Details: 04/10/2023

cx comp obstruction in blower wheel insp unit conf cx comp removed obstruction tested unit working as desighned

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 04/10/2023

Cx complaint unit is not completing cycles inspected unit found the water valve clogged with sediment unit will need new cold water valve ordering the cold valve assy ran auto test for any other issues unit just needs a new cold Valve ; ordering 1 W11168740 (Cold valve)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Chesterfield, Virginia 23838

John P.

Job Details: 04/10/2023

"Installed sump, insulation and screws tested working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Callaway, Maryland 20620

Shawn D.

Job Details: 04/10/2023

replaced freezer slides right side slide spring was broken and tested and now door seals good and pulls to the cabinet. unit is good

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Great Mills, Maryland 20634

Shawn D.

Job Details: 04/10/2023

"cx complaint unit is banging around every wash said its been like this since installed. inspected unit and noitced tub is off balanced. i then checked unit for error codes and had none, ran service cycle and went through just fine had some knocking noise in the back due to having to be pushed back to wall so door can close but is fine. i then leveled unit best as possible. cx said he had a older unit before so went over use and care with cx on loading and understabnds incase that was issue. unit is good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Middleburg, Virginia 20117

Daniel J.

Job Details: 04/10/2023

no ice production ice maker twisted and stuck replaced test 120 passed test 97 added water reset fridge paid by cc

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Columbia, Maryland 21044

Robert L.

Job Details: 04/10/2023

"cx complaint not allways starting, found f5e1 and lid lock not responsing in diagnostics, replaced lid lock from pre-id, recalibrated and tested all ops ok, collected $495.99 "

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Arlington, Virginia

Lloyd B.

Job Details: 04/10/2023

Cx complained the unit leaked. Inspected the unit and found the drain line was clogged and needed to be updated. Removed debris/ice and installed new drain tube kit and made sure it could drain. S38253 for parts Job complete

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Hollywood, Maryland 20636

Shawn D.

Job Details: 04/10/2023

"cx complaint unit is not filling with cold water, inspected and confirmed no cold water coming through valve i can hear it energize but no water through it. removed cold line off valve and have good flow from house. checked valve and is open. replaced valve assem and tested and now unit fills with cold water. collected payment unit is good"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Chesterfield, Virginia 23838

John P.

Job Details: 04/10/2023

CX complaint microwave not always working checked unit found door not always making contact with switches adjusted door tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Moseley, Virginia 23120

John P.

Job Details: 04/10/2023

Installed fan motor tested working as designed

We serviced a

JENNAIR DISHWASHER

Model JDB9000CWP2

Near Arlington, Virginia 22207

Lloyd B.

Job Details: 04/10/2023

"Cx complained the unit would drip from the float area on the bottom. Removed float, cleaned debris and tightened the nut. Ran the unit with soap and watched for 17.5 min and the unit did not leak. Job complete"

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