Service History 590 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Gloucester Point, VA 23062

Lucas R.

Job Details: 04/11/2023

"cx complaint unit squealing, checked unit found stiff idler pully, replaced idler, tested, unit working as designed.; ordering 1 W10837240 (idler pulley lr/vs), used 1 W10837240 (pully lr/vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Catonsville, MD 21228

Alexander D.

Job Details: 04/11/2023

cx complaint unit leaving clothes dripping wet. inspected unit and verified complaint. no errors stored. autotest ran good but seemed to shake a little during spin. ran high speed spin and basket is shaking excessively. unit is level. suspension tests good. no oil leaking and no play in gearcase. spanner nut is snug. inspected basket and found weld seam failing. ordering basket. advised cx basket will be shipped directly to his house and to call office to schedule return visit after inspecting for damages; ordering 1 W10554251 (basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt318fzdw09

Near Alexandria, VA 22304

Lloyd B.

Job Details: 04/11/2023

Cx complained of ice on the freezer bottom. Inspected the unit and found that the fill tube wasn't reaching the fill cup on the IMA. Pulled the sleeve down on the fill tube to reach the ice maker and tested and it now fills and does not leak. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Fort Washington, MD 20744

Shane B.

Job Details: 04/11/2023

installed all ordered parts and restoed power. light under unit turned on right away. i found the bulb they cx installed is an LED bulb. it has blown the relay on the board again. unit will need another control board and the correct bulb.; ordering 1 W11545876 (control board) and 1 8206232A (lamp 40 watt)

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS3

Near Charlottesville, VA 22903

Kyle A.

Job Details: 04/11/2023

Cx complaint of led screen being out. Did confirm and replaced the door and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGS3

Near Camp Hill, PA 17011

Andrew S.

Job Details: 04/11/2023

Per previous tech I was able to access and replace the sump assembly. i then tested the unit and found that it is now functioning as intended without any leaks. Job complete

We serviced a

JENN-AIR OVEN

Model JWD3030EX00

Near Charlottesville, VA 22901

Kyle A.

Job Details: 04/11/2023

Drawer came in damaged. Ordering drawer aftet contacting parts warehouse.; ordering 1 WP9763646 (Drawer)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC3

Near Gloucester Point, VA 23072

Lucas R.

Job Details: 04/11/2023

"replaced latch, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near North Potomac, MD 20878

Julian H.

Job Details: 04/11/2023

replaced ice maker test 57 passed test 45 filled up MUST WAIT 24 HRS TO SEE ICE

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Williamsburg, VA 23188

Justin W.

Job Details: 04/11/2023

"replaced led board, ui, and deli board. tested unit working as designed placed 3 controls in bin for core"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 04/11/2023

1-w11478525 fascia and 1- w11419051 control if cx calls back.. Some of the UI lights not coming on .. cycled power and recalibrated unit .. no errors in history .. unit is now working as designed .. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near South Mills, NC 27976

Branden R.

Job Details: 04/11/2023

"came out to replace parts on unit , disassembled and replace all parts needed for repair tested and unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Stafford, VA 22556

Thomas B.

Job Details: 04/11/2023

Ordering control and start device and capacitor ; ordering 1 WPW10662129 (capacitor) and 1 WPW10197428 (start relay) and 1 W11566891 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Seaford, DE 19973

Michael E.

Job Details: 04/11/2023

"CX complaint: no rinse. Tested and verified complaint. No error codes. In diagnostic cycle, cold was trickling in until i closed and opened the valve in the wall. Unsure if it is wall valve or unit valve causing problem. Ordering inlet valve. Scheduled return visit for 4/19 any time.; ordering 1 W11205048 (valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Gordonsville, VA 22942

Eric F.

Job Details: 04/11/2023

"Tested unit, heating element currently working. Could not verify issue with unit, requested cx use unit and call back with photos of dishes after a wash if issues persist. Unit currently working as designed."

We serviced a

WHIRLPOOL DRYER

Model WRX735SDHZ03

Near Ocean Pines, MD 21811

Michael E.

Job Details: 04/11/2023

Upon arrival i found out CX had tried contacting WP to cancel appointment. I still gave CX a TY card to promote using us in future. No service done today. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Hanover, MD 21076

Robert L.

Job Details: 04/11/2023

"upon arrival, ohmed outlet thermistor 11.97k , inlet 56.7k , continuity from control to sensor bars, 118v,118,236 at terminal and no drop under load, found vent kinked behind unit (see pic), ran tester came back 'poor for electric) (see pic) , moved unit out 18' vent straight, tester passed , referd cx back to builder to shorten vent and maybe add blocking to keep unt from being pushed back, tested all ops ok, left unit out per cx request"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Clarksville, DE 19970

Frederick R.

Job Details: 04/11/2023

CX complaint is control not working. Inspected/tested and found the console UI works sporatically. Cannot access much because of it. Told CX for the returning tech to calibrate oven for her because I could not get into it. Ordering console. Cannot reschedule needs AIG auth; ordering 1 W11297728 (console)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Silver Spring, MD 20902

David J.

Job Details: 04/11/2023

F10E2 vent wax motor F8E4 overflow Cx complaint unit beeps and runs drain pump continuously. Arrived today and inspected unit. Found 2 error codes above. Inspected catch pan and found water and food. Removed float switch and pan. Cleaned the best I could and re installed tested unit and now fills washes and drain properly. Cx stated they would do dishes properly. But as I explained its possible the unit was overflowed with dirty dishes and have a lot of food. Causing it to over flow. Unit was not installed properly due to cabinets have a curve and unit was in the best it could be. Cleared error codes before testing and no codes came back. Unit is working as intended. Job complete ; O-emld ticket

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near South Mills, NC 27976

Branden R.

Job Details: 04/11/2023

"came out to replace parts on unit , disassembled and replace all parts needed for repair tested and unit is running as designed ."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Suffolk, VA 23435

Zachery R.

Job Details: 04/11/2023

"replaced acu, tested, unit working as designed."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Virginia Beach, VA 23453

Carl A.

Job Details: 04/11/2023

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Chesapeake, VA 23321

Zachery R.

Job Details: 04/11/2023

"replaced all parts, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Clarksville, DE 19970

Frederick R.

Job Details: 04/11/2023

CX complaint is fridge handles damaged. Inspected and verified. Replaced right handle but screw holes for left handle were defective and couldnt tighted down. Put old handle back on. Only ordering 1(one) handle. Cannot reschedule. only 3 in stock. Verified POP as 3/28/23; ordering 1 W11163764 (handle)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Poolesville, MD 20837

Julian H.

Job Details: 04/11/2023

CX complaint about unit leaking ran unit for the longest I was able to wait & couldnt see anything on the floor completely dry workingas designed

We serviced a

JENN-AIR OVEN

Model JJW3830IL00

Near Bowie, MD 20716

Emmanuel R.

Job Details: 04/11/2023

"Cs unit showing error messages, confirmed complaint , found error code F6e0 UI lost communication, Also power failure shows on display. Electrical connections are secured but UI is still lossing communication. Ordering UI stainless.; ordering 1 W11449114 (UI stainless)"

We serviced a

WHIRLPOOL STACKABLE

Model WETLV27HW2

Near Poolesville, MD 20837

Julian H.

Job Details: 04/11/2023

CX complaint about unit making a lot of noise found dryer making a rattle noise from heater & support rollers making drum thump a lot harder also wheel; ordering 1 WP697770 (seal) and 4 WPW10314173 (support)s and 1 WP3387749 (element) and 1 WPW10349492 (wheel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Eldersburg, MD 21784

Brian R.

Job Details: 04/11/2023

cx has a load of issues with unit. ice maker is in and out and then stopped making ice. getting water out door water does not come out every time. says fridge ir warn and freezer is just cole. tested and checked unit. entire back wall is frozen over. tried water and valce made a loud noise and nothing then opened and get water. freezer is warm so no ice. will order parts needed as well as advised cx to thaw unit and turn back on and that will get unit back to temps while waiting on parts. as soon as all parts are in office will schedule.; ordering 1 WPW10384183 (Thermistor) and 1 W11559968 (Fan) and 1 W11566851 (Control) and 1 W11518204 (UI Black) and 1 W11546935 (Ice Maker) and 1 W11650660 (Heater)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Herndon, VA 20170

Jason A.

Job Details: 04/11/2023

Dial 'DOLLY' at callbox. Update CX complaint. CX complaint DW doesn't dry or drain on some cycles. Found F8E2 & F9E1. CLEARED ERROR CODES. Returning tech: check if any errors have returned. Check voltage & polarity & also check unit has dedicated breaker & nothing else in kitchen is using same breaker (12) Rust on front panel. See SDpics. Parts in stock > JJ; ordering 1 W11416371 (front panel SS) and 1 W11412300 (dispenser) and 1 W11416457 (console) and 1 W11410066 (ACU) and 1 W11412291 (drain pump) and 1 W11537778 (element)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Mount Airy, MD 21771

Brian R.

Job Details: 04/11/2023

replaced parts ordered and ran a cycle to test with cx. he was pleased and said much better and quiet. unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Great Falls, VA 22066

Jason A.

Job Details: 04/11/2023

CX didn't recieve compressor. Called office. Part wash shipped elsewhere. Office call CX to confirm they have part before rescheduling > JJJasmine 571-376-0286; saved ticket

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ01

Near Washington, DC 20001

Samuel R.

Job Details: 04/11/2023

cx complaint unit is not cooling.inspected unit and could confirm.checked compressor found compressor real hot.checked for leaks and could not find one.did amp draw and got 0.80amps.per mr schedule with seal system tech

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 04/11/2023

Per previous diag I was able to access and replace the tub and installed the leveling legs. I then tested the unit and found that it is now functioning as intended without any leaks. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Dillsburg, PA 17019

Sal R.

Job Details: 04/11/2023

CX complaint is that the damper motor is making a loud noise. I found that then motor is making a loud grinding noise. I am ordering 1 diffuser (W11236851). I have set a retun date for 4/17; ordering 1 W11236851 (diffuser 14 @ tribs)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Falls Church, VA 22042

Jason A.

Job Details: 04/11/2023

CX complaint WASHER is not dispensing softener. CX left FS on the bottom of tub & agitator. See SDpics. Replaced agitator. Bolt was tight. Test unit & did hi spin with some Fabric Softener in dispenser & dispenser empty of FS. If CX calls back order & return > JJ; ordering 1 LOOK (LOOK) and 1 W11205050 (dispenser)

We serviced a

MAYTAG DRYER

Model MDE4000AYW

Near Wyomissing, PA 19610

Cody H.

Job Details: 04/11/2023

CX complains unit stopped working and then would not move again. Found the drum and felt had failed and will need replaced. Office to schedule with CX when all parts arrive. See pictures for more details.; ordering 1 33001778 (shroud wht (NLA)) and 1 33001889 (tumbler) and 1 WP33002535 (belt) and 1 WP33001807 (rear seal) and 1 33001868 (tumbler front (NLA)) and 1 12001541 (rollers)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Salisbury, MD 21801

Michael E.

Job Details: 04/11/2023

"Replaced the actuator, motor and capacitor as per previous diagnosis. Calibrated, trhen tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID DISHWASHER

Model KCDS100T2

Near Bethesda, MD 20817

Roberto I.

Job Details: 04/10/2023

"Cx complaint disposer not working. Unit has 7yr warranty by entitlement.Found unit jammed but no obtruction in the chamber. Attempted to unjam it by using an allen wrench, but didn't work. Ordering disposer WPKCDS100TA (substitute); ordering 1 WPKCDS100TA (Disposer)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Bowie, MD 20720

Leon

Job Details: 04/10/2023

cx complaint was unit didn't run confirmed issue replaced the main control in the unit cailbrated the unit tne ran a test cycle everything worked great after the install

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Richmond, VA 23236

John P.

Job Details: 04/10/2023

"Upon arrival found door not sealing at top right of door heated gasket, got gasket to seal all but at transition from center divider at top. Called techline talked to Austin stated that unit would be non-repairable"

We serviced a

JENN-AIR OVEN

Model JJW2430DP01

Near Arlington, VA 22205

Lloyd B.

Job Details: 04/10/2023

Cx complained the unit did not work. Inspected the unit and found a stuck key error. Unit needs new console; ordering 1 W11236887 (console)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Richmond, VA 23225

John P.

Job Details: 04/10/2023

"Found screw at terminal block not making good connection replaced screw and nut tested working as designed; ordering 2 279393 (Set)s, used 2 279393 (Set) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS

Near Glen Allen, VA 23060

Thomas B.

Job Details: 04/10/2023

Removed and replaced the supplied parts tested for proper use unit now functions Normally

We serviced a

MAYTAG RANGE

Model MER7700LZ0

Near Charlottesville, VA 22903

Kyle A.

Job Details: 04/10/2023

Installed switch and tested unit and unit is now as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM02

Near Stevensville, MD 21666

Andrew H.

Job Details: 04/10/2023

Customer complaint is at the unit right track has a defective part on it. I replaced right track and tested unit. Unit is not working properly.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Annapolis, MD 21401

Andrew H.

Job Details: 04/10/2023

"Customer complaint is at the unit is very off balance during a load and will walk away from where is sitting. Customer showed me on the right side of the unit where the unit will vibrate and shake so bad that it will move about six or seven inches up against the sink. I put you into diagnostics I found off balance error code. I put unit into test mode and ran high-speed spin. I found unit is extremely off balance. I found your key shaft bent causing out of balance in the basket during spin cycle. Unit will need new gear case, fully assembly, and agitator even suspension on return visit in; ordering 1 W10528947 (Hub kit) and 1 W11454734 (Gearcase) and 1 W10721967 (Pully asm)"

We serviced a

WHIRLPOOL COOKTOP

Model JNRCJNRJFRJ

Near Baltimore, MD 21210

Alexander D.

Job Details: 04/10/2023

"arrived at condo building to diagnose cooktop multiple burners not lighting. signed in with front desk and lady at fron desk called cx. cx said they never called for service. verified with lady at front desk that name, phone number and address on dispatch were correct but cx on the phone is still saying they never called for service. no service provided, no money collected"

We serviced a

WHIRLPOOL FREEZER

Model JS48PPDUDE01

Near Freeland, MD 21053

Neil H.

Job Details: 04/10/2023

complaint fc has poor suction and frost forms at the top of the fc replaced the fc door and leveled unit front to back both doors lining up and the evenly and fc door has better suction if cx still having problems with fc door sealing tech line needs to be call to deem unit non repairable

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Middle River, MD 21220

Emmanuel R.

Job Details: 04/10/2023

"Cs unit is not completing cycle when using the extra rinse. Couldnt confirm complaint. Test cycle completed ok, no error codes present.All components checked good. I tried to connect the unit to wifi so we can update any software but unit is not responding or syncing.Unit is havingn a control issues. Orderiong control board.; ordering 1 W11621180 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Baltimore, MD 21217

Alexander D.

Job Details: 04/10/2023

"cx complaint unit doesn't seem to fill with enough water, leaving spots from fabric softener on clothes. cx is using downey fabric softener ball. inspected unit, have f0e5 off balance load error stored. test cycle runs correctly. explained cx units are energy efficent now and only fills with enough water to barely cover clothes and if she wants more water to use deep water cycle. cx understands. cx also hasnt ran cleaning cycle in about 9months. advised to run monthly with affresh to keep unit sensing water level accurately. found unit still has bad shifter from service pointer but arm hasnt popped out yet. advised cx theres been issues with this shifter and it needs replaced. replaced actuator from v/s. releveled unit and ran calibration and autotest. unit working properly at this time; ordering 1 W10913953 (actuator(AD v/s)), used 1 W10913953 (actuator(AD v/s)) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ashburn, VA 20147

Christian C.

Job Details: 04/10/2023

Cx complaint unit stops mid cycle and there is water at the bottom of the unit with suds. Inspected unit found F8E2 fill valve electrical problem. Ran through diag cycle and at the end it did not drain everything and there was suds. No high loop at sink. Called techline. Advised to replace dispenser. If cx is not prewashing dishes. Also could be too much soap in pods for how much cx washes. Advised to use powder or liquid. Ordering dispenser.; ordering 1 W11412300 (Dispenser)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Baltimore, MD 21229

Alexander D.

Job Details: 04/10/2023

"cx complaint unit making knocking noise while agitating. inspected unit and verified complaint. no noise in autotest or running agitation or spin in component activation. started normal wash with a few towels in and heard knocking noise. sounds like slider. replaced slider from v/s and tested, knocking is quieter now but still a little knock while agitating. found play in gearcase. ordering gearcase, clutch and reordering slider. call cx to schedule return visit once we have eta on parts. 2ct gearcase; ordering 1 W10734521 (slider(AD V/S)) and 1 W10734521 (slider(REORDER)) and 1 W10754448 (clutch) and 1 W11449841 (gearcase) and 1 LOOK (LOOK), used 1 W10734521 (slider(AD V/S)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Richmond, VA 23226

John P.

Job Details: 04/10/2023

CX complaint unit not working checked unit found bad sump and control.Quoted CX:WPW10605057 $220.55W10854221 $194.25WPW10498900 $39.51$110 labor$15 shipping

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Mechanicsville, MD 20659

Shawn D.

Job Details: 04/10/2023

cx complaint unit keeps getting stuck in cycle and will run for hours said it shows alot of different errors but cant find the paper she wrote thm on. inspected unit and checked for errors and had f3e3 so cleared code and ran servie cycle and all coponents are working. checked under unit to find gearcase oil everywhere. bearing could be over heating causing unit to get stuck on cycle like she is saying. ordering all gearcase parts wash plate is stuck and valves due to the error for return 2 count job on return for gearcase; ordering 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W10902814 (wash plate) and 1 W11400157 (valve assem) and 1 look (look)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Baltimore, MD 21244

Shane M.

Job Details: 04/10/2023

installed hose. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Fulton, MD 20759

Robert L.

Job Details: 04/10/2023

"installed lower harness, shifter and capacitor, per previous, recalibrated and tested all ops ok"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near ,

Joseph D.

Job Details: 04/10/2023

Unit with failed ceramic bracket to broil element must replace when available; ordering 1 W10909479 (Hangar)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5VHAXWY00

Near Richmond, VA 23223

Chris B.

Job Details: 04/10/2023

replaced reservior and water line tested unit insp for leaks working as desighned

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Davidsonville, MD 21035

David J.

Job Details: 04/10/2023

Arrived and did not have all parts stated by Techline to replace. Spoke with office and they will be sending shop tech over with part when it arrives. Will come back by end of day if possible ; saved ticket

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Richmond, VA 23233

Thomas B.

Job Details: 04/10/2023

Cx complaint support bracket warped removed and replaced and tested unit now functions Normally

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Portsmouth, VA 23702

Zachery R.

Job Details: 04/10/2023

"cx complaint no ice and food freezing on rc and defective drawer . checked unit, verified food freezing in rc. rc at 31degrees, come to find defective thermistor. ordering control, themristor and drawer to complete repair.; ordering 1 W11546609 (control) and 1 WPW10384183 (thermistor) and 1 W11203926 (cover)"

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS05

Near Waterford, VA 20197

Ricky E.

Job Details: 04/10/2023

"customer stated that the units center burner lights up like a candle... verified issue.. the unit had the lp conversion, but does not match wpl chart.. also there seems to be an issue with the cross over in the valve... need parts...; ordering 1 W11246817 (valve-brnr) and 1 W10676661 (spud-orifice)"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Virginia Beach, VA 23455

Carl A.

Job Details: 04/10/2023

"cx complaint of unit leaking water,checked unit to find the following error codes F5E2,F2E1,tested unit tot find water leaking from dispencer also found play in agatior and oil leaking from gear case 2 ct as gear case job ordering parts needed for repairs; ordering 1 W11172234 (housing) and 1 W10752187 (wash plate Screw) and 1 W11550891 (Washer Agitator) and 1 W11393685 (Gearcase) and 1 W10734521 (Clutch) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Millsboro, DE 19966

Michael E.

Job Details: 04/10/2023

"CX complaint : ice cream soft. Tested and verified complaint. 19 degrees in FC. Evap only frosting the bottom 6-8 inches. Took pic of evap. Frost only on bottom coils. On compressor i was getting 0.52 amp draw. With UV light i found a lok ring connection leaking on the aluminum line left of the drier. called TF. Ordering drier, 2 count and SS tech needed.; ordering 1 W10143759 (drier (service))"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Poquoson, VA 23662

Orbie

Job Details: 04/10/2023

"was running early called cx, was informed they would be home by 1pm. advised cx before installing bracket and rail the unit may experience the same thing the initial complaint was for. replace rail and bracket, unit working as designed. advised cx to pull door from center."

We serviced a

WHIRLPOOL COOKTOP

Model WEE730H0DS0

Near Westminster, MD 21157

Marc M.

Job Details: 04/10/2023

cx complaint unit not heating oven past 200 degress and cooktop showing as always 'on'. removed oven base and found open line across bake element. unit will need bake element. removed also the control cover and found short at right front infinite switch. unit will need infinite switch.; ordering 1 W11162115 (switch-inf) and 1 W10779716 (elmnt-bake)

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near Portsmouth, VA 23702

Zachery R.

Job Details: 04/10/2023

"cx complaint rf and lr burners working intermittently. checked unit, both burners have proper voltage. come to find defective switches. ordering switches to complete repair.; ordering 1 WP3148952 (switch-inf) and 1 WP3149400 (switch-inf)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Mechanicsville, VA 23111

Joseph D.

Job Details: 04/10/2023

"Cx complaint unit not cleaning properly, found filter not seated into sump motor bringing food debris into the system and caking up on sensor and wash arms. Reseated and unit working properly"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017H08

Near Portsmouth, VA 23704

Zachery R.

Job Details: 04/10/2023

"cx complaint unit displaying f1e4, verfied fault, come to find defective relay, allowing turntable to activate immediately after hooking up power. ordering control to complete repair. advised cx part on fbo; ordering 1 W11552018 (control)"

We serviced a

WHIRLPOOL MICROWAVE

Model IBMS1455DS00

Near Ashburn, VA 20147

Christian C.

Job Details: 04/10/2023

Cx complaint buttons do not work. Inspected unit found button not secure. Secured button. Tested unit. Unit is heating. Cx paid for service call.

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Virginia Beach, VA 23451

Carl A.

Job Details: 04/10/2023

"cx complaint unit not unlocking and no water in unit,checked unit to find the following error codes F1E2,F3E1,F8E3,manual unlocked unit ,ran unit through tested cycle eveything checked good,was unable to duplicate problem, advise cx on soap and cleaning of unit"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Westminster, MD 21157

Marc M.

Job Details: 04/10/2023

cx states that after ice maker is turned on the unit will quickly begin drippiong water from the dispenser area. ice maker was not powered on upon arrival so activated ice maker and when it cycled and filled water immediately leaked. removed ice maker to find large crack across the width of the ice maker tray. quoted cx for ice maker replacement. cx paid in full via rossware pay.; ordering 1 W10898228 (ice maker)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Newport News, VA 23602

Justin W.

Job Details: 04/10/2023

cx complaint unit not working correctly. checked unit to find error codes f5e1 and f2e1. found oil leak showing from gearcase on drain pump. cx states they are going to replace. advised if they decide to repair to call and ill build quote. cx agreed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23223

Chris B.

Job Details: 04/10/2023

cx comp unitr will not cool insp unit conf cx comp found control not seanding power to heater raplced control and heater harness tesdt unit working as desighned

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA01

Near Williamsburg, VA 23185

Justin W.

Job Details: 04/10/2023

replaced drain pump tested unit created frost pattern and drained. all components working in diagnostics. unit working as designed

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Salunga-Landisville, PA 17538

Drew B.

Job Details: 04/10/2023

cx omcplaint thatr unit is not powering on and found the fuse bad and also the connection is very lose and tightened harness connection and secured uni tnow opertaes and checks good

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Hopewell, VA 23860

Chris B.

Job Details: 04/10/2023

cx comp unit will not drain softner insp unit conf cx comp found obstruction in drawer replaced drawer tested unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Midlothian, VA 23113

John P.

Job Details: 04/10/2023

CX complaint unit leaking water verified CXs complaint found left and right upper corner of gaskets curved in allowing water to blow around gasket and inner door panel replaced gasket tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Virginia Beach, VA 23451

Carl A.

Job Details: 04/10/2023

"cx complaint of unit not making ice,checked unit to find that the connector from ice maker to conntor on cabinet not fully seated reseated wire harness tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAW00

Near Richmond, VA 23238

Thomas B.

Job Details: 04/10/2023

Ice bin cx had a metal scoop stuck in blades removed tested for proper use unit now functions Normally charged 120.00 service call cx paid by CC

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Baltimore, MD 21206

Emmanuel R.

Job Details: 04/10/2023

"Replaced gearcase,splutch,actuator and belt. Tested unit. Unit is now working as deisgned."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Midlothian, VA 23112

John P.

Job Details: 04/10/2023

CX complaint gasket not sealing confirmed complaint found mullion not retracting causing gasket to split; ordering 1 W11084813 (Mullion)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Yorktown, VA 23692

Orbie

Job Details: 04/10/2023

cx complaint unit leaking during operation. checked unit verified leak coming from faulty cold water valve on dispenser side. replaced valve from VS. tested unit working as designed. advised cx to call plumber due to potential of drain pipe backing up.; ordering 1 W11316256 (valve OA/VS)

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Moseley, VA 23120

John P.

Job Details: 04/10/2023

Cx complaint unit not working checked unit found wire for door switch not fully seated seated wire tested working as designed

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Norfolk, VA 23504

Zachery R.

Job Details: 04/10/2023

"cx complaint unit leaking. checked unit, no faults stored. come to find leak coming from house drain pipe, advised cx to contact plumber to clear drain pipe."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Baltimore, MD 21229

Alexander D.

Job Details: 04/10/2023

replaced moisture sensor harnes and thermistor. tested unit. unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Williamsburg, VA 23188

Justin W.

Job Details: 04/10/2023

replaced damper tested unit working as designed

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRP02

Near Arlington, VA 22205

Lloyd B.

Job Details: 04/10/2023

"Cx complained the unit made noise. Inspected the unit and found a large buildup of ice on the evap cover and evap. Tested the bi metal in step 6 and while burried in ice, tested open. Melted all the ice and tested the fans in step 3 and they all work as well as the damper. Changed the setting in step 7 to an 8hr defrost. Job complete"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near North Beach, MD 20714

Shawn D.

Job Details: 04/10/2023

"cx complaint 3 times now iunit has shown f2e1 and was able to cancel it out but keeps returning. inspected unit and checked for errors and had f2e1 so cleared code and did not return. all connection are tight on control and ui, ui must have a bad button. replaced ui panel and tested and all buttons still work and unit is still working. unit is good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Quinton, VA 23141

Joseph D.

Job Details: 04/10/2023

Compressor pulling .5 amps. No sign of leak gas in unit upon cutting out weak compressor. Confirmed frost pattern

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Mineral, VA 23117

Thomas B.

Job Details: 04/10/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the control, element, and sensor tested for proper use unit now functions Normally charged 110.00 for labor by CC"

We serviced a

JENNAIR DISHWASHER

Model JDB9000CWP2

Near Arlington, VA 22207

Lloyd B.

Job Details: 04/10/2023

"Cx complained the unit would drip from the float area on the bottom. Removed float, cleaned debris and tightened the nut. Ran the unit with soap and watched for 17.5 min and the unit did not leak. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Norfolk, VA 23505

Zachery R.

Job Details: 04/10/2023

"replaced harness and pump, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Moseley, VA 23120

John P.

Job Details: 04/10/2023

Installed fan motor tested working as designed

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Pasadena, MD 21122

Andrew H.

Job Details: 04/10/2023

Customer complaint is that the unit is not spinning. Installed all parts at ew ordered. I put unit into test mode I found unit had F1 e2 motor control fault. I ran calibration and auto test unit. I found unit operated at this time but because it had that error code I feel that the control board should be replaced. Ordering control board.; ordering 1 W11399433 (Control board)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Chesterfield, VA 23838

John P.

Job Details: 04/10/2023

CX complaint microwave not always working checked unit found door not always making contact with switches adjusted door tested working as designed

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Brandywine, MD 20613

Shane B.

Job Details: 04/10/2023

"cx complaint is the unit not starting. confirmed complaint. interior light works but unit does nothing when start is pressed. door switch is working and terminal block is properly wired, supplying 240vac. i found thermal fuse was OL. replaced with preIDed part and teested again. unit is now working as designed. air flow meter shows good air flow. unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Hollywood, MD 20636

Shawn D.

Job Details: 04/10/2023

"cx complaint unit is not filling with cold water, inspected and confirmed no cold water coming through valve i can hear it energize but no water through it. removed cold line off valve and have good flow from house. checked valve and is open. replaced valve assem and tested and now unit fills with cold water. collected payment unit is good"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Williamsburg, VA 23185

Justin W.

Job Details: 04/10/2023

cx complaint valve cross threaded. confirmed complaint ordering valve housing and scheduling cx for return visit on 4/14/23. 9 in stock in upper marlbaro.; ordering 1 W11413407 (104.94 valve housing includes valve (9 upper marlbaro))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Arlington, VA

Lloyd B.

Job Details: 04/10/2023

Cx complained the unit leaked. Inspected the unit and found the drain line was clogged and needed to be updated. Removed debris/ice and installed new drain tube kit and made sure it could drain. S38253 for parts Job complete

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