We serviced a
WHIRLPOOL WASHER
Model MHW5630MBK0
Near Orrtanna, PA
Bernard M.
Job Details:
11/10/2023
"Cx complaint the door won't unlock. Removed top panel and manually opened door. Restored power and the drain pump came on for 3min and shut off. Entered diag and found error codes F5E2 lock fault, F9E1 drain fault and F0E2 oversuds. Ran test and found suds built up in basket. Drain pump came on but didn't remove all water after test. Gave cx quote for drain pump repair, and they're going to contact WP about a P&L, being warranty had just expired. Cx paid $139 service fee; snapped 3 QuickPics"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Williamsburg, VA 23185
Orbie
Job Details:
11/10/2023
cx complaint unit not turning on. verified complaint found thermal fuse reading OL. replaced thermal fuse. unit working as desigined.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Richmond, VA 23224
Chris B.
Job Details:
11/10/2023
replaced mag and control
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/10/2023
new belt needed belt dry rotted and belt in pieces; ordrng 1 W11239857 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
11/10/2023
cx complaint is rust on the FC door and the IM not working. confirmed complaints. unit has some small rust spots on FC door and ice bin is empty. i explained the rust is not covered but ice maker is covered. found IM will not cycle. i have no voltage at the IM. inspected harness at bottom of the door and found a broken wire. unit will need a new door to fix the ice maker. ordering door. cx will call when door is delivered.; ordrng 1 W11551458 (FC door stainless)
We serviced a
WHIRLPOOL FREEZER
Model MFI2570FEZ07
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/10/2023
Cx complaint of unit overcooling still.Fc 5.8Rc right 37 second rc reading left bottom shelf 34.7Top shelf 41Bottom drawr 35.2Found bottom drawers baffle stuck. Reseated that. And adjusted and fronted product in fridge and instructed customer. Changed gasket and unit is now as designed.
We serviced a
MAYTAG DRYER
Model MDE4000AYW
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/10/2023
Cx complaint of broken baffles. Did confirm but found that units drum is rusted out and new baffles will not hold on. Cx denied additional repairs and will replace the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Richmond, VA 23219
Chris B.
Job Details:
11/10/2023
cx comp unit will not cool insp unit conf cx comp found no frost on evap and compressor is running cond fan running and evap fan running unit will need compressor and evap to complete repair called jp; ordrng 1 W11580057 (compressor) and 1 W11578004 (evap)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
11/10/2023
"cx complaint is the unit not draining. cx said dirty water is left in the unit and she has to press cancel to run the drain pump. i checked for codes and found no codes saved. ran service cycle. unit completed cycle with no issues. drain line has a high loop installed and is not clogged. found screen is not blocked but after cycle unit had 3 inches of water in the reseces the filter goes in, more than normal. after service cycle drian pump shows 61.2ohms, spec is 15-60. replaced drain pump with preIDed part to be safe. ordering control board as well.; ordrng 1 W10906426 (control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/10/2023
"unit storing error f8-e1, verified spin works properly. replaced valves from v/s; ordrng 1 W11210463 (valve em vs), used 1 W11210463 (VALVE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW01
Near Richmond, VA 23221
Chris B.
Job Details:
11/10/2023
cx comp unit is locked and has water still in unit insp unit conf cx comp foun drain pump filter obstructed removed obstruction tested unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Baltimore, MD 21215
Shane M.
Job Details:
11/10/2023
"cx complaint the unit isnt gettig hot. found open thermistor, hi limit needs to be replaced as well. advised cx will need to clean lint cover w filter housing to have good airflow. cx paid in full $344.78 by card; ordrng 1 WP8557403 (hi limit) and 1 WP8577274 (thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Staunton, VA 24401
Danny R.
Job Details:
11/10/2023
i found damper sstuck open and fresh side temps at 34 repleced damper checksok
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE01
Near Randallstown, MD 21133
Shane M.
Job Details:
11/10/2023
cx complaint the shelf is falling apart. could confirmed. shelf mount wont hold. ordering shelf & both mounts w 2 grease; ordrng 1 WPW10468556 (right rail) and 1 WPW10579374 (shelf) and 1 WPW10468555 (left rail) and 2 WP542638 (grease)s
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Frederick, MD 21702
Ricky E.
Job Details:
11/10/2023
"customer stated that the right rear element wasnt working. verified issue and fnd blown element. replaced the elelemt, unit cks ok.."
We serviced a
MAYTAG COOKTOP
Model MER6600FZ2
Near Fort Defiance, VA 24437
Danny R.
Job Details:
11/10/2023
the switch rt front went bad repleace drt frint switch checks ok
We serviced a
WHIRLPOOL DRYER
Model WED7300DW1
Near Richmond, VA 23227
Chris B.
Job Details:
11/10/2023
cx comp unit will state l2 insp unit found conf cx c omp found tco open replaced tco tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Newport News, VA 23606
Lucas R.
Job Details:
11/10/2023
"cx complaint large clumps of ice, checked unit found temps at 0 and 35, e3 icemaker code, icemaker calling for double fill, cx PIF; ordrng 1 W11557001 (icemaker (10+W))"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Glen Allen, VA 23060
Joseph D.
Job Details:
11/10/2023
Replace capacitor and actuator unit now spinning properly no other issues detected working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Richmond, VA 23236
John P.
Job Details:
11/10/2023
CX complaint unit not cooling checked unit found compressor pulling 1.2 amps. And no frost on evap can hear movement.; ordrng 1 WP2188823 (Evap) and 1 W10507884 (Compressor) and 1 4387444 (Evap repair) and 1 3ctss (3ct ss)
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JZ0
Near Edgewood, MD 21040
Neil H.
Job Details:
11/10/2023
the door came off and the door wouldn't close properly the hinges both needed; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (Whirlpool Oven Door Hinge)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Waynesboro, VA 22980
Danny R.
Job Details:
11/10/2023
f3e1 found unit would beed control and sensor cx will think about reapir; ordrng 1 WPW10448876 (pressure switch) and 1 W11201286 (acu control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Locust Grove, VA 22508
Tanner B.
Job Details:
11/10/2023
"CX Concern the unit Giving PO error message on UI. CX Cycled power, unit began to work properly then started giving PO error again and stopped cooling. Ran diag and tested the units evap fan , in diag it came on and then entered test again and fan not coming on.. exited diag and found fan coming on and compressor running .. unit has been cooling fine since the last time cx had PO error .. RH door seal torn .. Ordering control , rh seal and fc fan ..; ordrng 1 W11556912 (control) and 1 W11661931 (fc fan) and 1 W10830274 (rh seal)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Waynesboro, VA 22980
Danny R.
Job Details:
11/10/2023
unit has paint issues and marking in wave guide called tech line unit is up for review
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Springfield, VA 22151
Christian C.
Job Details:
11/10/2023
Cx complaint unit went to done imediately. Inspected unit no errors stored. Ran throug diag cycle x3 no issues. Ran normal cycle and it went to wash cycle no issues. No signs of oil leak. Ran DLMS calibration.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near Waynesboro, VA 22980
Danny R.
Job Details:
11/10/2023
unti has control reley sticking she will think over repair; saved tckt
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Camden, NC 27921
Branden R.
Job Details:
11/10/2023
"cx complaint unit not making ice , checked unit and all test passed , called techline and ran threw some more test . ran normal and unit dropped ice as normal . techline advised cx to run unit without filter and see how it does . unit is running as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/10/2023
"cx complaint the unit is not heating without burning smell and sparking. chcked the unit and found it sparking from the mag capacitor. therfore, ordering all high side; ordrng 1 WPW10574736 (cap mag) and 1 W10832024 (thrmst-fix)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW02
Near Rockville, MD 20855
Shawn D.
Job Details:
11/10/2023
replaced the compresor coupler uv drier evaporator then vacumed system down and filled to 3.75oz and started cooling. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Newport News, VA 23602
Orbie
Job Details:
11/10/2023
"cx complaint unit vibrating. checked unit found unit vibrating, calibrated unit. unit seemed to improve. advised cx to monitor unit to very operation."
We serviced a
JENN-AIR RANGE
Model JES9800CAB01
Near Fayetteville, PA 17222
Andrew S.
Job Details:
11/10/2023
Cx complaint is that the front burners are not working. Upon arrival I found that the front left burner has failed and the RF only the outer portion of the element is working. I am ordering the Burner for the LF and RF as well as the Infinite switch. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11171119 (LF Burner) and 1 WPW10275049 (RF Burner) and 1 WP74010824 (Infinite Swith RF) and 1 WP74008940 (Infinite Switch LF)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Alexandria, VA 22302
Robert W.
Job Details:
11/10/2023
"CX Complaint is the unit isnt filling properly. Inspected unit and found the unit has no error codes Tried running tested cycle and unit will not run test cycle at all pull unit out of Diag and unit will run on normal cycled but isnt filling properly. Unplugged unit to cycled power,And ran diag again was able to get unit to run test cycle, Water faucet featcher is working now and unit is now filling properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fayetteville, PA 17222
Andrew S.
Job Details:
11/10/2023
"Cx complaint is that the unit is not cooling. Upon arrival I found that the unit was unplugged and in a garage. I plugged the unit isn and found that the compressor is humming and shuts off after a few seconds. I tested the compressor and got 5.6, 6.4 and 10.9 Ohms. i found that the compressor is locked. I called JL and verified the diag. I am ordering the compressor, evap, and drier. i spoke with MS and she was able to set the return visit for Thursday 11/16.; ordrng 1 W11574734 (Compressor) and 1 W11109499 (Filter Drier) and 1 W11598434 (Evap) and 1 W11506635 (Process tub) and 1 876765 (Tubing kit)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Hampton, VA 23661
Lucas R.
Job Details:
11/10/2023
"cx complaint light stuck in socket, checked unit found lamp welded to socket, replaced socket and lamp, tested, unit working as designed.; ordrng 1 8206232A (lamp 40 watt LRVS) and 1 W10210871 (holder,lamp LRVS), used 1 8206232A (BULB LRVS), and 1 W10210871 (LAMP HOUSING LRVS) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Richmond, VA 23228
Joseph D.
Job Details:
11/10/2023
Replaced high voltage components and unit heating properly no other issues detected unit working as designed
We serviced a
WHIRLPOOL ICE MAKER
Model GI15PDXZS0
Near Owings Mills, MD 21117
Shane M.
Job Details:
11/10/2023
"cx complaint the unit isnt making ice. found when testing unit, unit need a compressor. no cool. quote for the repairs $1,364.56 cx paid svc by card."
We serviced a
WHIRLPOOL DRYER
Model CED9060AW0
Near Baltimore, MD 21205
Alexander D.
Job Details:
11/10/2023
upon arrival cx said unit was donated to school from whirlpool and it arrived only a couple days ago. called office and SG said she will email whirlpool to make sure we get paid for this since we only have an S code dispatched to cover repair. cx complaint unit wont run. inspected unit and verified complaint. found unit set up for a price but no way to put in coins or card and unit should be free anyway. had to remove console to remove AA1 connector so i could set unit to be free then reinstall AA1 connector. tested unit. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hampton, VA 23664
Lucas R.
Job Details:
11/10/2023
"cx complaint tub cracked, checked unit found wasplate warped allowing clothes to get torn, replaced washplate, calibrated, tested, unit working as designed.; ordrng 1 W10902814 (washplate LRVS), used 1 W10902814 (WASHPLATE LRVS) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/10/2023
Cx complaint of moisture build up at the base of rc. Did confirm rc drain clogged. Cleared drain with steam gun and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Sterling, VA 20166
Justin S.
Job Details:
11/10/2023
"replaced the valve and i see the water line is also damaged now. installed a coupler and the unit is now good; ordrng 1 2314271 (connector(js vs)), used 1 2314271 (coupler(js vs)) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Arrington, VA 22922
Kyle A.
Job Details:
11/10/2023
Units suspension was very weak and bounced quite abit. Replaced suspension and tested/calibrated unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Chambersburg, PA 17202
Andrew S.
Job Details:
11/10/2023
"Per previous diag I was able to access and replace the agitator and coupler. i also found that I need the hub replaced. I was able to use one from VS. I then tested the unit and found that it is now functioning as intended. job compelte; ordrng 1 W10528947 (Hub AS/VS), used 1 W10528947 (HUB AS/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Baltimore, MD 21212
Shane M.
Job Details:
11/10/2023
part was different in box but lucky switches came correct. unit working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Towson, MD 21204
Shane M.
Job Details:
11/10/2023
installed alll lghts. didnt fix fz or side lights. quote for led control board $282.34 W10830288
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Parkville, MD 21234
Alexander D.
Job Details:
11/10/2023
"replaced door and nameplate. fluffed gasket with heatgun. tested unit, door sealing good. unit is now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Stuarts Draft, VA 24477
Danny R.
Job Details:
11/10/2023
when i got here unit had no lights and nothing worked but had a weird humming fizzle noise installed ice make and cycyled power on off a few tumes still nothing called tech line did checks and both main and power board are humming and fizzing for 28 volts at both checked main power harness and if moved it will come back on the cut off . i found male conector from wall had weird marking on it and that harness when played with will make unit come on wp said he could try the power harness but there still may be issues with the harnes in from fridge wall cx will contact wp to see if they will replace unit or pay him bak or pay for next try to fix it i explined it could still have more issues with harness even after fixing power harness
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Scottsville, VA 24590
Kyle A.
Job Details:
11/10/2023
Cx complaint of unit freezing food. Did confirm and found baffle stuck open. Replaced baffle and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/10/2023
Cx complaint unit is not working properly inspected unit found no teeth on agitator plate unit will need new agitator plate quoted 365.42 cx declined paid 139.00 service call; ordrng 1 W10752283 (washplate)
We serviced a
KITCHENAID OVEN
Model KODE500EBS20
Near Pikesville, MD 21208
Shane M.
Job Details:
11/10/2023
"cx complaint the unit isnt heating proper, cx already tried calibration mode. no success. no errors stored. ordering 2 controls 2 temp sensor.; ordrng 1 W11448962 (control upper) and 1 W11598200 (lower control) and 2 W11598120 (tempsensor)s"
We serviced a
AMANA DISHWASHER
Model ADB1400AMB1
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/10/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the dispenser assembly tested and inspected for proper use unit now functions normally
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Essex, MD 21221
Alexander D.
Job Details:
11/10/2023
"cx complaint unit filled up halfway then shutoff. inspected unit and verified complaint. f9e1 long drain and f2e3 errors stored. tried to go back into test mode to run drain pump but unit wouldnt come back on, had to unplug it and plug it back in. found wires to drain pump coming out of side of strain relief clip and got pinched and one wire is open. spliced wires and tested, drain pump runs now but noticed pan has water in it, didnt notice if was like that already. ran test cycle, completed properly and didnt see any leaks. water may have been from cx baling out the water when it first had issue or from me leaning unit back. ordering control and lower harness. call cx to schedule return visit once we have eta on parts; ordrng 1 W11411581 (control) and 1 W11376227 (lower harness)"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Ashland, VA 23005
Thomas B.
Job Details:
11/10/2023
Removed and replaced the burner heads tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Essex, MD 21221
Alexander D.
Job Details:
11/10/2023
replaced door switch. tested unit. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Spring Grove, PA 17362
Sal R.
Job Details:
11/10/2023
CX complai t was that the unit would power off and power on and never complete a wash cycle. I found that the unit had no stored error codes in diag. I started a auto test and found found the unit to fill with out issues. Just be for agitation the unit would power off and then power back on . I was able to enter a manuel test and drained the unit with out issues. I then unplugged the unit accessed and replace the control board and unit test good. I was able to complete a recalibtation and 2 seperate auto test.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Dundalk, MD 21222
Alexander D.
Job Details:
11/10/2023
replaced control. tested unit. unit finished preheating within 10min. unit is now working properly;
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Moyock, NC 27958
Branden R.
Job Details:
11/10/2023
came out and replace pump on unit . tested and unit is now running as designed .
We serviced a
WHIRLPOOL FREEZER
Model WRT318FMDB01
Near Baltimore, MD 21215
Shane M.
Job Details:
11/10/2023
"cx complaint the unit isnt cooling proper. found evap fan not funning. quote for the repairs $457.40 cx paid in full by card. ordering fan , blade, harness.; ordrng 1 W11551368 (harness) and 1 WP2163777 (blade) and 1 WP2315539 (fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHAXVS00
Near Baltimore, MD 21230
Alexander D.
Job Details:
11/10/2023
cx complaint unit not dispensing water and not making ice. inspected unit and verified complaint. found copper water supply line disconnected from unit and shutoff valve under sink is turned off. cx said she had a plumber come out about a year ago for a leak and doesnt remember if she told him to leave it that way. advised cx i cant reconnect it since its an old copper waterline that had an issue with leaks already and that it should be replaced with braided steel waterline. cx understands. cx paid 139.00 service call with c/c
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Baltimore, MD 21215
Shane M.
Job Details:
11/10/2023
installed all parts. unit working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/10/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WED5620HW1
Near Baltimore, MD 21215
Shane M.
Job Details:
11/10/2023
cx complaint the isnt draining properly. found no error codes. cleared drain pump cleared drain hose. unit passed test 12 twice. cx paid svc by card
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lewisberry, PA 17339
Fred G.
Job Details:
11/10/2023
cx complaint uni sometimes doesnt finish cycle and all leds just blink. inspected unit and entered diag and found f7e1. cleared codes and ran auto test and found unit did finished with out issue but unit still displayed f7e1 after test. I replaced actuator and retested. I found unit now checks good.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Dayton, MD 21036
Emmanuel R.
Job Details:
11/10/2023
"Replaced idler pulley, unit is now working properly."
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Ashland, VA 23005
Thomas B.
Job Details:
11/10/2023
Lock spring fell forward vice gripped and pulled back relocking reseated door and tested for proper use unit now functions normally
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ08
Near Chesterfield, VA 23832
John P.
Job Details:
11/10/2023
Installed rails and brackets advised customer to watch and see if moisture comes back door still sealing.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near East Petersburg, PA 17520
Justin L.
Job Details:
11/10/2023
As per previous visit was able to access unit and replace parts. Tested unit. Unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Shippensburg, PA 17257
Andrew S.
Job Details:
11/10/2023
Cx complaint is that the unit is making a noise when agitating. upon arrival the Cx showed me a video of the unit making the noise. I found no error codes. I accessed the bottom and found that the rotor screw had loosened. I inspected the components and found that the gear case shaft has vertical play in the shaft. I was unable to get the wash plate off to access the spanner. I am ordering the gear case and related parts. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11449841 (Gear case) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11510461 (Wash Plate) and 1 W11551646 (Spanner Nut)
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Norfolk, VA 23508
Zachery R.
Job Details:
11/10/2023
"fcx complaint unit not completing cycles. cheked unit, unit displaying f9e1 and f3e1. cleared faults. tried calibrating, no luck unit would not drain. ran draimn and spin, unit drained then, but drain pump is super loud. acu supplied with 121vac, come to find defective pressure system within acu, ordering acu and drain pump to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W10581897 (acu) and 1 WPW10276397 (drain pump assy)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Harrisburg, PA 17111
Cody H.
Job Details:
11/10/2023
CX complains unit does not have leveling feet on and unit is sitting on ground. CX is within manufacture warranty. Found cx did have leveling feet in bag but never installed. was able to install leveling feet as well as move vent so it was less restrictive for cx. No further work needed. CX EMAIL AND PHONE ADDED.
We serviced a
WHIRLPOOL DRYER
Model WED6400SW1
Near Lewisberry, PA 17339
Fred G.
Job Details:
11/10/2023
"cx complaint unit makes noise when running. inspected unit and found belt, idler, all 4 drum rollers have a failed. I also found drum felt was coming off. I was able to replace all 4 rollers, belt, idler with van stock. I also was able to use my adhesive to glue the felt back on drum. I found unit now checks good.; ordrng 2 WPW10314173 (drum roller (FG VS))s and 1 WP8547168 (belt (FG VS)) and 1 8547174V (idler (FG VS)), used 2 WPW10314173 (drum roller), 1 WP8547168 (belt), and 1 8547174V (IDLER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Zion Crossroads, VA 22942
Kyle A.
Job Details:
11/10/2023
Replaced door and leveled unit. Please mail sticker to cx.; ordrng 1 W11223753 (Emblem)
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Virginia Beach, VA 23451
Carl A.
Job Details:
11/10/2023
"cx complaint of right front burning not coming on ,checked to find infit switch had failed , ordering both burn and switch for repairs; ordrng 1 W11517959 (Range Surface Element) and 1 W10437092 (switch-inf)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Laurel, MD 20723
Emmanuel R.
Job Details:
11/10/2023
"Upon arrival I found the compressor super hot and buzzing really loud, replaced compressor and tested for leaks. Unit held a vaccum ,no leaks detected. Filled 4.5 r134a and checked for a frost pattern. Unit is now working properly. Advised allow 24hrs for temps to come down."
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM0
Near Hampton, VA 23663
Lucas R.
Job Details:
11/10/2023
"replaced sump, tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Edgewood, MD 21040
Neil H.
Job Details:
11/10/2023
new control needed keep going out and than can't turn oven on display is blank and cx said will randomly come on; ordrng 1 W11620481 (CNTRLELEC)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ
Near Stuarts Draft, VA 24477
Danny R.
Job Details:
11/10/2023
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Washington, DC 20003
Samuel R.
Job Details:
11/10/2023
cx complaint unit is not displayijg any numbers.inspected unti and could confirm.found console to be defective.replaced console and unit is now working proeperly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Culpeper, VA 22701
Ezra M.
Job Details:
11/10/2023
unit leaking from wash motor. ordering sump assy; ordrng 1 W11416362 (pump and motor assy)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Norfolk, VA 23502
Zachery R.
Job Details:
11/10/2023
"cx complaint unit displaying f1e0, verified issue, unit will need new acu to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11544349 (acu)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Norfolk, VA 23513
Zachery R.
Job Details:
11/10/2023
"cx complaint unit unresponsive, checked unit, acu supplied with 122vac but is unresponsive, advised cx they will be contacted for return visit, ordering acu to complete repair.; ordrng 1 W11170317 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Knotts Island, NC 27950
Austin D.
Job Details:
11/10/2023
came out to replaced parts. cut open the system and smelled what seemed like a compressor burn out. cut drier and found all beads sticking together and covered in oil. called techline and unit was deemed unrepairable.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Moyock, NC 27958
Branden R.
Job Details:
11/10/2023
"came out to replace parts on unit , disassembled and replaced all parts needed for repair . tested unit is now running as designed ."
We serviced a
KITCHENAID OVEN
Model KEBC208KSS04
Near Williamsburg, VA 23188
Orbie
Job Details:
11/10/2023
cx complaint unit making noise from fan and not heating. verified complaint. no element or broil working in lower unit. heard noise coming from blower between units. cx advised me she may have been using self cleaning unit. advised cx we would need 2 techs to safely remove unit. ordering blower and thermal fuse. cx PIF by check. called office. scheduled job for thurs 11/16; ordrng 1 WPW10176670 (blower) and 1 WP9759242 (thrmst-fix)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Dillsburg, PA 17019
Bernard M.
Job Details:
11/10/2023
"Cx complaint the unit makes vibrating noise during cycle. Entered diag and found error code F4E3 motor fault. Ran test cycle and when pump activated, the motor made a vibrating type noise. The spray arms rotate and wash dishes. Ordering pump and set return for 11/17. Office will contact cx with time frame; ordrng 1 W11025157 (pump assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Chesterfield, VA 23832
Chris B.
Job Details:
11/10/2023
replaced ordered parts tested unit working as desighned
We serviced a
KITCHENAID OVEN
Model KFGG504KPS3
Near Grantville, PA 17028
Cody H.
Job Details:
11/10/2023
"Was able to access unit and replace parts per previous visit. Tested both bake and broil, unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Newark, DE 19711
Taylor F.
Job Details:
11/10/2023
Installed absorbers from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Spring Grove, PA 17362
Sal R.
Job Details:
11/10/2023
"CX complai t is that the unit will not spin. I found that the drive cam nut was backed off causing the drive cam to drap and cut through the sheild. I was able to secure the cam so CX to attempt a load . i am ordering 1 belt and 1 sheild. I will use the splutch on return visit. Once the contract is approved, please have someone form teh office call to set a retun date.; ordrng 1 W11239857 (belt) and 1 W11409708 (sheild)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Gettysburg, PA 17325
Bernard M.
Job Details:
11/10/2023
"Cx complaint the fan remains on when unit is not in use. Restored power to unit, entered diag and found error code F3E0 temp sensor fault. Preheated oven to 350, unit reached temp and fan came on. Cx stated the fan has come on without using unit for hours. When attempting to use, the error code displays and unit won't get to preheat temp. Ordering blower and will use sensor on return. Once available contact cx to reschedule; ordrng 1 W11598119 (blower)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23518
Zachery R.
Job Details:
11/10/2023
"cx complaint loud operation during spin cycle, also board responding intermittently. checked unit, come to find defective console not accepting commands. also found oil leaking from bearings onto clutch and belt, was unable to remove spanner nut, will have to cut nut to complete repair. advised cx they will be contacted for return visit. ordering gearcase, console, and all parts needed to complete repair. 2 count; ordrng 1 W11643702 (console) and 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W11551646 (spanner nut)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Dover, PA 17315
Drew B.
Job Details:
11/10/2023
cx complaint that unit is not cooling and freezing as should. i found the unit to have no noticeable leaks when checked guages read -18 low and 55 on high didnt equalize and called TL spoke to Rob and was advise to run nitrogen for 4 hours..... i called office and reschd with 3 count to allow time to run nitrogen and have parts if needed cx is calling wp with sr given to see if anything can be done to help ..ordering and call to reshcd; ordrng 1 sstch (ss tch) and 1 W11546692 (evap) and 1 W11580057 (compressor) and 1 nitrogen (nitrogen) and 1 W11386791 (suction tube) and 1 3count (3 count)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Frederick, MD 21704
Ricky E.
Job Details:
11/10/2023
"customer stated that at last service the unit wouldnt go past sensing. verified issue and reset power and went into diag. the unit showed no stored error codes, reset power and ran auto test, unit pasted... ran normal cycle and unit ran... unit cks ok"
We serviced a
N/A WASHER
Model WFW70HEBW1
Near Hanover, PA 17331
Bernard M.
Job Details:
11/10/2023
"Replaced both parts, ran test cycle and unit completed cycle without any further issues. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Severn, MD 21144
Israel R.
Job Details:
11/10/2023
cx complained that center burner head wasnt lighting fully all the way around the burner since delivery .Confirmed complaint.tried to clean debree from burner head. Found screws over tightrened and stipped not allowing gas to properly fill the burner head completly. ordering center burner head .call cx when part is avalible.; ordrng 1 W11435660 (center burner head)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406ESS00
Near North Potomac, MD 20878
Shawn D.
Job Details:
11/10/2023
"recovered freon and filled with nitrogen and checked firdge evaporator for leaks in home postion and i had no soap bubbles only uv dye is on the foam cover over freon line that could have been from prev repair. put fridge section abck together and checked freezer has low charge ice ball then filled with nitrogen to find no leaks or uv dye so put back together. pulled unit out the top of cabinet is pulling out very hard to do by yourself withoutdamaging and checked drain pan i do have uv dye in the pan on right side none on left. i can see where defrost water comes on and no uv dye on there so maybe the pan heater is leaking the freon. marking ordered parts use on return and ordering drain pan assem with a second tech. s,s, tech only 4 count job 2 techs on return; ordrng 1 W10735008 (drainpan assem) and 1 w10143759 (uv drier)"
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Virginia Beach, VA 23462
Zachery R.
Job Details:
11/10/2023
"replaced bake element, terminal block, and harness, tested, left rear burner not responding. come to find open element and switch, ordering parts needed to complete repair.; ordrng 1 W11171119 (elmnt-surf) and 1 WP3148952 (switch-inf)"
We serviced a
MAYTAG DRYER
Model MEDB850WR0
Near Richmond, VA 23231
Chris B.
Job Details:
11/10/2023
replaced belt and idler pulley tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Vienna, VA 22182
Jason A.
Job Details:
11/10/2023
CX complaint FRDIGE no cool. Unit was plugged in & compresor running hot. Cut into unit & very little R600a. Install drier & couplers. Check for leaks with soapy water. Run vac & closed gauges waited 10 minutes & no change. Filled with R600a. Unit is cooling but low watt draw. Possible leak in system. 3CountSealSyst+NitrgenLeakTest > JJ; ordrng 1 W11546605 (EVAP) and 1 W11504449 (EVAP 16A) and 1 W11506619 (EVAP 16B) and 1 W11580057 (COMPRESSOR KIT) and 1 W11504415 (COMPRESSOR KIT 28A) and 1 W11504431 (COMPRESSOR COUPLER 28B) and 1 W11506619 (COMPRESSOR COUPLER 28C)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Charlottesville, VA 22911
Kyle A.
Job Details:
11/10/2023
Replaced parts and tested unit and unit is now as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Glen Allen, VA 23059
Thomas B.
Job Details:
11/10/2023
Part ordered is just the plastic cover did not include the control ordering the control and harness; ordrng 1 W11414079 (Control) and 1 W11627526 (Harness)