We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Silver Spring, MD 20902
David J.
Job Details:
04/11/2023
CX complaint unit will not wash after previous text visit. He had found unit need a new sump motor. Arrived today and removed unit disconnected power and removed old sump assembly. Replaced with a new sump assembly and reassembled unit place unit back in cabinets and plug the power in. Ran a test cycle to check for leaks and to make sure unit was working properly. Ran for 10 mins. No leaks forced drain. Unit is now working as intended job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hampton, VA 23669
Carl A.
Job Details:
04/11/2023
"cx complaint of unit not making ice took temp readings of 19 called techline spoke with Stering checked unit to find little frost pattern on evap,took amp draw on compressor to find it at .4 of an amp was advise that the unit has a leak in system and will need a seal system job done; ordering 1 W11632924 (Assembly, Condenser) and 2 W11506623 (Refrigerator Coupler)s and 2 W11504445 (Refrigerator Coupler)s and 1 W11546605 (Evaporator) and 2 W11504449 ( COUPLER)s and 2 W11506619 (Refrigerator Coupler)s and 1 W11580057 (COMPRESSOR) and 2 W11504415 (Refrigerator Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 2 W11506619 (Refrigerator Coupler)s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504433 (6/4 Nr Ms 00 (heat Loop To D)s"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Brandy Station, VA 22714
Danny R.
Job Details:
04/11/2023
cx not here called offcie and waited; saved ticket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Charlottesville, VA 22901
Eric F.
Job Details:
04/11/2023
Did not receive necessary warranty information from maintenance tech. He was supposed to contact me with the information and never did.; saved ticket
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW
Near Culpeper, VA 22701
Danny R.
Job Details:
04/11/2023
"unithas erro for not reaching spin f7 e7 orderinmg gear casr and motor; ordering 1 W11449840 (gear caase) and 1 W11283592 (motor) and 1 W11395618 (cap), rqstng P&A on 2 looklookgearcase (look loom 2 call count gear case)s"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Virginia Beach, VA 23455
Carl A.
Job Details:
04/11/2023
"cx complaint of unit displaying the F2E1 error code ,confrimed findings on unit,cx had part on site from whirlpool replaced ui board tested unit works as designed cx owes labor and service call part number that was installed was W11229663."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Shawboro, NC 27973
Branden R.
Job Details:
04/11/2023
"cx complaint frost build up , checked unit and found control has double stickers and find that control will not send unit into defrost , defrosted unit and checked harness everything checked good with heater harness replaced control and tested unit is now running as designed ."
We serviced a
WHIRLPOOL RANGE
Model KSGB900ESS3
Near Virginia Beach, VA 23451
Carl A.
Job Details:
04/11/2023
"cx complaint of unit oven not heating and error codes F8E0,checked unit to find that the blower fan was failing ordeirng parts needed for repoairs ordering control board as it may be needed as well; ordering 1 W11107275 (fan-blwr) and 1 W11100100 (Control, Mrc2)"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Powhatan, VA 23139
Eric F.
Job Details:
04/11/2023
"Confirmed cx complaint center burner orange flames, leaving soot on pots. Found LP converion orifices swapped on burner. Put orifices in correct position, tested unit, unit working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Suffolk, VA 23434
Zachery R.
Job Details:
04/11/2023
"cx complaint unit not completing cycles, checked unit, no faults stored, ran auto test, checked gearcase, come to find small amoutn of oil leaking onto clutch. ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordering 1 W10780045 (suspension) and 1 W11454741 (gearcase) and 1 W10890624 (motor-drve) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W10721967 (drive pulley)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Kensington, MD 20895
Roberto I.
Job Details:
04/11/2023
"Cx complaint dent on door.Inspected unit, confirm dent on outrer door. Ordering outer door W11505430; ordering 1 W11505430 (outer door)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Windsor, VA 23487
Zachery R.
Job Details:
04/11/2023
"cx complaint unit not draining. checked unit, come to find defective harness, wires not seated to drain pump, spliced connector, reseated wires to drain pump, tested, unit working as designed. ordering hanress to complete repair. advised cx part is on fbo and they will be contacted for return visit.; ordering 1 W11590868 (harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Abingdon, MD 21009
Dustin F.
Job Details:
04/11/2023
"CX complaint: unit makes screeching noise during high spin. Inspected unit, confirmed during test cycle unit starts making a squealing noise when ramping down speed during high speed spin. Inspected unit, found belt marks on splutch. replaced splutch, noise persists. Unit needs new belt, actuator, capacitor, motor, gearcase, and wash plate. 2 count.; ordering 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 W11481722 (actuator) and 1 W10752283 (wash plate) and 1 W10752187 (wash plate screw) and 1 look (look)"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHB04
Near Wakefield, VA 23888
Zachery R.
Job Details:
04/11/2023
"cx complaint no cool, checked temps, both rc and fc at 60 degrees, removed evap cover, spoke with AR advised AR unit has partial frost pattern, was advised to order compressor and evap, spoke with office, scheduled return visit 4/18/23 3 count; ordering 1 W10507884 (compressor) and 1 WP2188823 (evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Brandywine, MD 20613
Shane B.
Job Details:
04/11/2023
"cx complaint is the FC section being to cold and items freezing in the RC section. when i arrived unit was set to 42/2. my prob shows 27/-4. thermistors shows as a pass in diagnostics, evap fan and baffle are working. tested thermistors at the control board. RC- 6.47k ohms (42), FC- 14.28k ohms (15). i called techline with my findings. they advised FC thermistor is out of spec. advised replacing thermistor and control board. replaced FC thermistors with preIDed part and restored power. odering board. schedule when appoved.; ordering 1 W11399844 (control board)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Suffolk, VA 23434
Zachery R.
Job Details:
04/11/2023
"tested water pressure. both cold and hot water have good water pressure, replaced suspension, calibrated and tested, no signs of any leaks, unit working as designed. tester secured in bin"
We serviced a
KITCHENAID OVEN
Model KSGG700ESS3
Near Ellicott City, MD 21043
Robert L.
Job Details:
04/11/2023
"cx complaint when door closes light doesn't always go out, found switch rod bend, was able to straighten bar and adjust bushings and not door closes fully and compresses switch fully, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Newport News, VA 23608
Justin W.
Job Details:
04/11/2023
replaced sump while testing found new sump leaking. reordering sump to complete repair. 6 in stock rescheduled for 4/13/23 placed old part in bin to be sent back; ordering 1 W11460945 (sump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Catonsville, MD 21228
Shane M.
Job Details:
04/11/2023
installed new sump. unit working properly.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Taneytown, MD 21787
Bernard M.
Job Details:
04/11/2023
Cx complaint the broil element doesn't come on. When arrived inspected element for any fragmentations and found none. Set broil preheat for 500 and ran for 5min. Opened door and found the element was heating. Cx thought it would glow and informed her it doesn't. Unit reached desired temp and runs as designed
We serviced a
WHIRLPOOL WASHER
Model wfw862chc1
Near Washington, DC 20024
Samuel R.
Job Details:
04/11/2023
cx advised she called unit is stacked and unit is stacked i could confirm.cx owes 120+90 as cx would not pay till we come with 2nd tech.called off to schedule for friday; saved ticket
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Newport News, VA 23608
Orbie
Job Details:
04/11/2023
cx complaint unit thumping. checked unit found bad roller. unit needs roller to complete repair.; ordering 1 4392065 (dryer repair kit)
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Havre de Grace, MD 21078
Dustin F.
Job Details:
04/11/2023
"Cx complaint: unit bottom oven popping open with loud bang when cooking at high temps.Inspected unit, confirmed Vents clear, no obstructions. Fan works good, When testing i noticed a relay on control clicking on and off over and over. Found F6E0 code saved 8 times. Ordering console appliance manager and power board. Unit will need 2nd tech to remove. 2 tech; ordering 1 W11616680 (console) and 1 W11261165 (control) and 1 W11261164 (control) and 1 look (look)"
We serviced a
KITCHENAID RANGE
Model KSGG700EBS2
Near Springfield, VA 22150
Jason A.
Job Details:
04/11/2023
CX complaint RANGE noise. Front left burner flickers on simmer. Noise happened when unit has not been used in the morning Happened more times after. CX has recording. Checked no error codes. Test blowers & convect fan - unable to replicate noise. Left Front burner sooty. See SDpics > JJ; ordering 1 W11443594 (burner head+cap LF) and 1 W11109973 (valve LF) and 1 W10861656 (regulator) and 1 W11662212 (orifice assym LF) and 1 W11107275 (fan-blwr)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Aberdeen, MD 21001
Dustin F.
Job Details:
04/11/2023
"REplaced all parts, tried to run test mode. Wash motor still wasn't comming on. inspected harnass and found harnass severd under door panel where harnass goes up into door. Used butt connectors to repair the harnass and restore function. But ordering new wire harnass to fully complete repair.; ordering 1 W11611303 (Wire Harnass)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2089HTB2
Near Fairfax, VA 22030
Jason A.
Job Details:
04/11/2023
CX complaint FRIDGE water dispenser leaks. Test filter & bypass. Replaced dual valve & test for leaks & drips. Leaned unit back. NO LEAKS > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Bel Air, MD 21015
Dustin F.
Job Details:
04/11/2023
"Replaced leveling feet and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ06
Near Dover, DE 19904
Taylor F.
Job Details:
04/11/2023
Cx complaint is unit not cooling. Tested inspected and verfied complaint. Found the compressor to be seized causing the unit to draw 9amps and shut off. Tried a new start device and it mace no difference. Cx informed me 2 compressors have already been replaced on this unit by another service company. Found there to be a leak on the suction tube where it goes into the cabinet next to the drier. The refrigerant is leaking out and causing the compressor to seize. Ordering compressor and dye drier. Returning tech check all joints for leaks and repair if needed. Rescheudled for 4/17/23.; ordering 1 W11370574 (compressor) and 1 W11370574 (dye drier) and 2 W11506635 (coupler)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near East Petersburg, PA 17520
Cody H.
Job Details:
04/11/2023
"CX complains unit is making noise while cycling, and cloths come out soaked. Found the belt had flipped and was riding on the wrong side. called techline and spoke to Rick who said to replace the belt. Replaced belt and tested unit, unit is now working as designed no further work needed. See sticky notes for details."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Toano, VA 23168
Justin W.
Job Details:
04/11/2023
cx complaint knob is broken. checked unit to find timer bad. ordering timer. scheduled for 4/13/23.; ordering 1 WPW10642928 (timer 113.85)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Richmond, VA 23235
John P.
Job Details:
04/11/2023
Confirmed CX complaint upper rack adjuster separated replaced tested working as designed.
We serviced a
KITCHENAID OVEN
Model Kebs207sss04
Near Washington, DC 20012
Brian F.
Job Details:
04/11/2023
"Cx states heating element deformed, inconsistent baking. Installed new broil element and control board. Ran broil cycle, broil element now heating, preheated oven to 350. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Germantown, MD 20874
Marc M.
Job Details:
04/11/2023
cx complaint unit 'swings' from the bottom when pushed against. explained to cx that this is an install issue and a result of this particular install fitting a little more loosely in the cabinet. advised cx to have the lower front of the frame fastened to the cabinets to provide more stability when opening and closing the dishwasher door. took pics on cx phone so that she can better convey the objective to her handyman.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Bethesda, MD 20817
Brian F.
Job Details:
04/11/2023
"Cx states unit not heating, tested and confirmed. TCO passed continuity checks, element measured 10ohm, outlet thermistor measured in spec, unit is getting 240VAC at terminal block. Ordering motor and control board.; ordering 1 W11549461 (Motor) and 1 W11525996 (Control)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Germantown, MD 20876
Marc M.
Job Details:
04/11/2023
went to install sump assembly. and when pulling unit out found that the top-right-rear-corner has a hailine fracture that produced water leak while in cycle. unit will need tub assembly.; ordering 1 W11409865 (tub)
We serviced a
WHIRLPOOL COOKTOP
Model KCED606GBL01
Near Bowie, MD 20721
Samuel R.
Job Details:
04/11/2023
unit came damaged again.will need to reorder W11051486
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Baltimore, MD 21229
Shane M.
Job Details:
04/11/2023
cx complaint of no cool. found interior lights on but no action at UI. ordering UI w control board.; ordering 1 W11518204 (UI board) and 1 W11558182 (control)
We serviced a
KITCHENAID ICE MAKER
Model Kuix535hpa00
Near Timonium, MD 21093
Neil H.
Job Details:
04/11/2023
CX COMPLAINT ICE MAKER NOT WORKING AND AT FIRST THE RESV. FILLED AND STOPPED THEN THE NEXT TIME IT THINKS THE RESV IS FULL BUT NOW WATER IN IT NEW RECIR. PUMP NEEDED TO KNOW WATER LEVEL WHICH IS STICKING; ordering 1 W11542867 (Whirlpool Ice Machine Recirculation Pump)
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Ampthill, VA 23234
Chris B.
Job Details:
04/11/2023
replaced valve tested unit working as desighned filled im adn insp for leaks working as desighned
We serviced a
MAYTAG DRYER
Model MED6200KW1
Near Culpeper, VA 22701
Danny R.
Job Details:
04/11/2023
"fopund elle,mnt open replaced now heats fine checksok also they will get power fixed to home socket is all over the placed with power i checked at unit from harness and socket has floating power ranges from 180 to 240 when cord is touched . unit checksok"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Garrett Park, MD 20896
Roberto I.
Job Details:
04/11/2023
"Cx complaint lid not locking, F5E2 on display.Ran test mode, confirmed F5E2 error. Tested lid lock, it didn't pass. Found lid broken around left hinge not aligning with lid lock. Quoted repair $484.22 with $110 labor for lid W11259006 replacement. Cx wants to call Maytag. Collected $120; ordering 1 W11259006 (lid)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Waynesboro, PA 17268
Bernard M.
Job Details:
04/11/2023
"CX complaint unit leaks. Inspected underneath and found oil leaking from gear case. Also found the belt slipped off splutch causing it to wear down onto the shield and motor. Oil has sprayed onto the all components underneath. Ordering parts and 2 call count for gear case repair, once approved contact cx to reschedule; ordering 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11409708 (shield) and 2 WP22001995 (screws)s and 1 W11481722 (actuator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406ESS00
Near Rockville, MD 20852
Roberto I.
Job Details:
04/11/2023
"Cx complaint lights not working.Confirmed complaint. Replaced all the lled modules with the new 3 light points type. All the lights worked ok. Installed 3 of w11632139 (3 pieces kit) and 1 of w11484836, all from v/s. Collecteed $396.91; ordering 3 w11632139 (led module kit (RI van stock))s and 1 w11484836 (led module (RI van stock)), used 3 w11632139 (led module kit), and 1 w11484836 (led module) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Hartly, DE 19953
Taylor F.
Job Details:
04/11/2023
Cx complaint is cosmetic damage to dishwasher. Tested inspected and verified complaint. Replaced the front panel that was sent to the cx. Tested unit and unit is working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Moyock, NC 27958
Branden R.
Job Details:
04/11/2023
"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested and unit is now running as designed ."
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWP2
Near Vienna, VA 22180
Demonte S.
Job Details:
04/11/2023
Installed the Sump Motor. Tested the unit. No Leaks. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Midlothian, VA 23112
John P.
Job Details:
04/11/2023
CX complaint unit not working checked unit found UI not going into defrost even though can see sensor is covered in ice. Also ordering pressure reducer for water pressure.; ordering 1 WPW10675033 (Control) and 1 W11330971 (Ui) and 1 8212547RP (Hose) and 1 W10786952 (Pressure reducer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Chevy Chase, MD 20815
Brian F.
Job Details:
04/11/2023
"Cx states unit not level water leaking from RC again, confirmed complaints. Unit leaning back even with front feet fully retracted, got rid of rocking, recommended cx have shims available for return visit. Ordering drain funnel and extension.; ordering 1 W10503218 (funnel) and 1 W11252097 (extension)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Chesterfield, VA 23838
John P.
Job Details:
04/11/2023
Confirmed CX complaint that left side. Called techline talked to Bruce said unit is either damaged or to replace hinges and door panels. Removed unit didn't see any obvious damage. Ordering hinges and panels. Bruce ; ordering 2 W11296077 (L hinge)s and 2 W11296078 (R Hinge)s and 2 W11617223 (Outer door)s and 2 W11600322 (Outer door)s and 1 W11178521 (Badge)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fort Washington, MD 20744
Shane B.
Job Details:
04/11/2023
cx complaint is the unit not filling with water or washing the dishes. they said heater is still turning on. i checked for codes and found F4E3 wash motor not running as the only saved code. cleared code and ran service cycle. wash motor did not run. no damage to harness. control is sending 119vac. unit will need sump assembly. ordering part. schedule when available.; ordering 1 W11665769 (sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Chesterfield, VA 23832
Chris B.
Job Details:
04/11/2023
cx comp unit will not dispence ice insp unit conf cx comp found ice bin frozen in unit and removed ice bin tested and filled im thawed bin advised cx to use ice dispencer at least 2-3 times a day to prevent ice block accumulating also up temp in fc 2 degr current fc temp 0 degrres checked unit now working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Harpers Ferry, WV 25425
Daniel J.
Job Details:
04/11/2023
installed control and thermistor no cool evap froze over inspected connections and found that this vist white wire not fully seated ordering heater with harness; ordering 1 w11650661 (heater)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Chesterfield, VA 23832
John P.
Job Details:
04/11/2023
"CX complaint unit a randomly shuts down, found communication error for UI ordering UI; ordering 1 W11600321 (Ui)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Centreville, MD 21617
Taylor F.
Job Details:
04/11/2023
"Cx complaint is unit not washing properly. Tested inspected and could n ot veridy complaint. Cx had many concerns about the noises the washer made, the water level and the cycles that the use and care guide didn't explain fully. Explained use and care to the cx and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Richmond, VA 23235
Chris B.
Job Details:
04/11/2023
replaced pump tested unit working as desighned
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA01
Near Purcellville, VA 20132
Daniel J.
Job Details:
04/11/2023
ice maker not making ice found connector to inlet valve not fully seated on valve reconnected unit now filling with water
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Richmond, VA 23225
Chris B.
Job Details:
04/11/2023
cx comp unit will not lock insp unit conf cx comp found lid lock not engaging replaced lid latch and bezel and strike tetsed unit working as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Centreville, MD 21617
Taylor F.
Job Details:
04/11/2023
Cx complaint is light not coming on. Found the bulb to be defective. Replaced bulb from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HZ0
Near North Beach, MD 20714
Shawn D.
Job Details:
04/11/2023
"cx complaint cooktop burner issues and oven sometimes doesn't heat she said. inspected unit an checked temrinal block and has good power, found when panel was off the back switch for the front right burner has black in the back. tested oven and is working at this time but does have a digit out on display, front right burner only stays on high and front left dual burner will not work only center works. ordering 2 switches burner element and control for return; ordering 1 W11517959 (element) and 1 W11567368 (control) and 1 WPW10434452 (LF switch) and 1 WP3149400 (FR switch)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Houston, DE 19954
Taylor F.
Job Details:
04/11/2023
"Cx complaint is front left burner not cycling properly. Found the triple burner always on high. The switch changes from single, double triple but makes no difference as far as temp. Ordering element and switch. Cannot reschedule at this time.; ordering 1 W11563195 (element) and 1 W11129442 (switch-inf)"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Chesapeake Beach, MD 20732
Shawn D.
Job Details:
04/11/2023
cx complaint had 2 plumbers out and buners won't work. inspected unit and confirmed all buners flames way to high and yellow center burner no working at all. found unit needs correct conversion kit so installed some jetts from v/s got front burners working for cx. found threads in center burner base stripped out and igniuter will not spark when you use it but will spark when you use another burner and when lit gas is leaking iun the base. unit is siliconed to countertop so cx having contractor remove it for return. ordering conversion kit and all parts to center burner for return; ordering 1 W10676661 (lp conversion) and 1 W10676662 (lp conversion) and 1 W10836409 (center burner) and 1 W10625853 (burner base) and 1 W11561446 (switch harness) and 1 W10853432 (conversion) and 1 WPW10475149 (spark module)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Gambrills, MD 21054
Emmanuel R.
Job Details:
04/11/2023
"f2e1 hmi stuck button , f7e4 basket reanganment faulure , f6e3; ordering 1 W10734521 (clucth) and 1 W11419171 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Bel Air, MD 21015
Dustin F.
Job Details:
04/11/2023
"Replaced Lid strike and Tested unit, unit now working as intended."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Gloucester Point, VA 23062
Lucas R.
Job Details:
04/11/2023
"cx complaint unit not freezing, checked unit, empty upon arrival found insufficient frost pattern compressor and all fans running, pressures at -12' hg L, 70 psi H pressurized to 140 psi nitrogen sprayed all joints with soap bubbles, no visible leaks, after 30 min. low pressure dropped about 2 psi called techline spoke with bruce, unit sent for review. advised wp would contact them or myself with next step."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Montgomery Village, MD 20886
Marc M.
Job Details:
04/11/2023
cx complaint unit runs for a few minutes then shuts off. inspected unit and found error f8e1 in diag. unit not filling with water. checked and found that the water supply to the unit was simply shut off. tested all other functions and performed test cycle to clear errors. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Milford, DE 19963
Taylor F.
Job Details:
04/11/2023
Cx complaint is drain pump not shutting off. Tested inspected and verified complaint. Found the unit will go into diag but not start a diag cycle. Unit has error code for long drain. Pressure hose is clear. Unit is empty of water. Ohmed drain pump from control and got 20.8ohms. Cannot reschedule at this time.; ordering 1 W11513246 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Manassas, VA 20112
Robert W.
Job Details:
04/11/2023
"CX Complaint is the unit is leaking from the front left corner, Inspected unit and found unit is leaking when fabric softer goes to fill. Found uhnit has the old design and will need updated tub ring. Ordering tub ring.; ordering 1 W11094304 (Tub ring)"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Crofton, MD 21114
Emmanuel R.
Job Details:
04/11/2023
Replaced evap heater and harness including thermistor. Tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Powhatan, VA 23139
Eric F.
Job Details:
04/11/2023
"Cx states unit has not made ice for about a month. When I arrived ice maker bar was raised, cx says it didn't matter which position bar was in, unit was not functioning. Lowered bar, unit began working. Ice maker ejected ice and filled with water. Advised cx to call back if unit stops producing again, unit currently working as designed. If cx calls back must pre-id W10884390 (ice maker) for return visit.; ordering 1 look"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Magnolia, DE 19962
Taylor F.
Job Details:
04/11/2023
"Cx complaint is unit not spinning the clothes out properly, off balance. Tested inspected and verified complaint. Found the basket to be wobbling side to side even when empty and spun by hand. Removed hub and tried resetting the basket onto gearcase. Cannot resolve issue. Ordering gearcase and basket. Cannot reschedule at this time. 2CT gearcase; ordering 1 W10752719 (basket) and 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA
Eric F.
Job Details:
04/11/2023
"Confirmed cx complaint unit not working. Cx states unit spun for 8 hours. Tried to put unit into diagnostic mode. unit non responsive. Lights on UI lighting up but unit would not start cycle, then UI became non responsive. Ordering control. will use motor on return visit if needed. Possible that DC voltage damaged motor but unit cannot be tested currently as control is not functional.; ordering 1 W11513246 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gambrills, MD 21054
Israel R.
Job Details:
04/11/2023
Customer complaint unit door light is turning on when the door is closed and the alarm is not going off. I tested the unit and the door ajar signal is working fine is turning on when door is open and off when is on. i let the unit open and the signal did not turn on after 5 min. I then found the sound is off. Turned sound on and the unit chimmed after 5 min. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Dundalk, MD 21222
Alexander D.
Job Details:
04/11/2023
"cx complaint unit gving suds error almost every cycle also grease stains on clothes coming out of washer. inspected unit, no errors stored autotest runs correctly. cx swears she isn't using too much detergent. said shes the only one in the house that does laundry and doesn't even fill cap to the 1 line. cx said she bought this washer because her last one was also leaving grease stains on clothes. advised cx that its stains cannot be caused by unit, either the stain was already there when she put clothes in and she needs to spot treat stain or something is left in the a pocket causing stains. ordering control and pressure switch for sudsing issue and started a clean washer cycle with affresh to see if that helps in meantime. call cx to schedule return visit once we have eta on parts; ordering 1 W11316246 (pressure switch) and 1 W11550649 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near George, WA
Lucas R.
Job Details:
04/11/2023
"cx complaint no operation, checked unit found improper voltage at terminal. 250 vac L-N 120 vac L-G, and 120 vac N-G, advised cx to contact electrician, and if problems persist reschedule with office. cx within 30 days"
We serviced a
JENN-AIR RANGE
Model JDS1750FS1
Near Nellysford, VA 22958
Kyle A.
Job Details:
04/11/2023
Cx complaint of burner being too hot. Adjusted valve and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Gambrills, MD 21054
Emmanuel R.
Job Details:
04/11/2023
"Replaced ACU and Ui, tested unit. Unit completed test cycle, no error codes present. I inspected the bellow and found it full of dog hair and soap scum , creating a leak. I was able to clean off debri from bellow and stopped the leak, advised customer to keep door seal and door clean so it doesn't leak in the future. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Dundalk, MD 21222
Alexander D.
Job Details:
04/11/2023
cx complaint unit giving f7e1 error. inspected unit and verified complaint. ran diagnostics and have 2 f7e1tachometer missing errors. ran autotest and everything ran good except motor just buzzed and didn't turn. replaced capacitor. ran calibration and autotest. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVWC400XW4
Near Bowie, MD 20715
Emmanuel R.
Job Details:
04/11/2023
"Cs unit stops mid cycle, confirmed complaint. Found error codes, f7e1 basket speed fault. f9e1long drain, f0e2 over suds. Inspected unit found 3socks in the drain pump and belt is slipping on the splutch. Cleared out drain, unit is now draining good and replaced the old stretched out belt. Ran test cycle, test cycle completed perfectly now and also ran a calibration. Unit is now working properly. Collected a check $271.50.; used 1 WPW10006384 (belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Pasadena, MD 21122
Andrew H.
Job Details:
04/11/2023
Customer complaint is at the unit is not cooling well in both sections. Customer stated that they noticed the units not making ice refrigerator items starting to become warm. I inspected unit found evaporator cover for us it over. I removed evaporator cover and found evaporator completely frosted over from top to bottom. I then use my steamer to melt all Frost and ice on evaporator. I put unit into defrost and down heater not turning on. I checked brown wire going to heater from evap harness. I found the brown wire was not fully seated into the connector. I reseated connector. I then replaced control board. A reassembled unit and tested units now working properly
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS00
Near Bowie, MD 20720
Emmanuel R.
Job Details:
04/11/2023
"Replaced console, tested unit. Unit is now working as designed."
We serviced a
JENNAIR OVEN
Model JJW2830IL00
Near Bristow, VA 20136
Richard B.
Job Details:
04/11/2023
"XX complaint. Oven not working, Prior diagnosis found unit needs console and controls, Installed and tested unit. Working as designed. Job completed, RB"
We serviced a
KITCHENAID OVEN
Model Kseg700ess3
Near Virginia Beach, VA 23454
Carl A.
Job Details:
04/11/2023
"cx complaint of unit completely dead ,checked unit to find that the terminal block and suppressor board had a thermal event replaced all parts tested unit works as designed break down as follows 1/W11175842,suppressor,1/WPW10245259,terminal block,1/WPW10281322,bare wire adaptorservice call break down as follows service call 120.00parts 124.20shipping 15.00labor 110.00sub total 369.20tax.7.45grand total 376.55deposit 276.55"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Chesterfield, VA 23832
John P.
Job Details:
04/11/2023
F6E3 F1E2F0E3F8E1CX complaining unit not completing cycle check unit found communication issue with main ACU ordering ACU; ordering 1 W11614514 (Acu)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details:
04/11/2023
"CX complaint is no cool. Inspected and verified seized compressor. Replaced compressor, and installed drier and coupler. Pressure tested with 140ps of Nitrogen. Vac' down to 30 in. Filled with g of R600a. ZAfter repair compressor, fans and all components working. Informed CX 24-36hrs for unit to get to temps. Job is complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Bristow, VA 20136
Richard B.
Job Details:
04/11/2023
"CX complaint. Cooktop grates showing scratches. Inspected unit and found several marks on cooktop grates where the finish is missing . Ordering a grate kit. Within 30 days cosmetic warrenty. Not in stock, Further work needed, RB; ordering 1 W11204377 (grate set.)"
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Lanham, MD 20706
David J.
Job Details:
04/11/2023
"Cx complaint unit just stopped running on spin. Arrived today and inspected unit. Found no error codes, ran diagnostic cycle unit finished complete cycle. Ran test 12 on high speed spin and found when spinning the power cord was not keep good contact in outlet causing unit to cut off. Cx was told about this last visit, explained to her again that it needs to be replaced cause its going to cause damage. The unit is working as intended. Outlet needs to be changed"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Olney, MD 20832
Marc M.
Job Details:
04/11/2023
cx complaint unit not turning drum. inspected unit and while finding that the drum CANNOT be hand turned found unit crawling with roaches inside the drum. took pics and explained to cx that the unit will need to be treated by an exterminator prior to service continuing.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QDX05
Near Kensington, MD 20895
Shawn D.
Job Details:
04/11/2023
"arrived unit stilll cooling this time. replaced valve and tsted no leaks ice maker filled good but water dispenser is slow, found water line is getting kinked under the freezer door, adjusted line and now is working good. cx said its good. unit is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Hopewell, VA 23860
Chris B.
Job Details:
04/11/2023
cx comp unit is not level and both fc and rc door handles touch when opening both at same time insp unit conf cx comp leveled unit and added washer under fc door now doors no longer rub when opening both doors at same time insp unit sealed and working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Washington, DC 20002
Samuel R.
Job Details:
04/11/2023
cx complaint unit is making loud noise.teste dunit and got noise coming from damper and condesnor fan.will need to replace both parts W11087463 3 tribles W11177620 2 tribles; ordering 1 W11177620 (condensor fan motor) and 1 W11087463 (damper)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Arlington, VA 22207
Demonte S.
Job Details:
04/11/2023
Had to install both left Tracks to the unit because this is what the previous Tech Ordered. Unit still needs the Right Hand Adjusters. Both Adjusters are / was damaged. To prevent and damaged to the new Adjusters I installed both. ; ordering 1 W11551430 (ADJUSTER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Arnold, MD 21012
Andrew H.
Job Details:
04/11/2023
Customer complaint is that the unit is making a high-pitched sound during the ice maker fill process. I ride inspected unit. Customer stated that this only happens when it's filling the ice maker with water. Unit had a full bin of ice and ice cubes are full. I dumped some ice out of the Iceman. I put unit into test mode and ran tests 45 for ice maker harvest test. Ice make recycled and kicked ice out of the mold. Henry and test 44 ice maker fill and when the ice maker water valve was energized I could hear water passing through the valve and making a high-pitched sound coming from the water valve. Customer stated that this just started happening about a couple months ago. And has not sounded like this before. I tested water dispenser. And found that water dispenser does not have the sound. I found water dispenser and ice maker water valve or a dual valve and I believe that there's a mechanical failure within the ice maker fill valve causing the sound when water passes through it. Unit will need a new dual water valve. Bordering water valve. Water valve is in stock at triples and whirlpool. Customer requested Wednesday the 19th; ordering 1 WPW10341320 (Dual valve)
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WFW9151YW00
Near Arlington, VA 22204
Lloyd B.
Job Details:
04/11/2023
Cx complained the unit made noise. Inspected the unit and found the drain was noisy when on. Installed new drain pump and tested and it now operates as designed. Cx complained of a moldy bellow. Unit needs new bellow; ordering 1 WPW10381562 (bellow)
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Annapolis, MD 21409
Andrew H.
Job Details:
04/11/2023
"Customer complaint is at unit has bad gear case. And lid is broken at the top. I replaced the lid, hinges, gear case, slider and wash plate. Then 1052 and I ran auto test mode and test 51. Unit is now working properly."
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Louisa, VA 23093
Eric F.
Job Details:
04/11/2023
"Ran diagnostics on unit, found F4E3, F7E1 error codes, wash motor not running and heater turned off. Wash motor is currently working but is likely failing based on complaints and code. Ordering sump assembley.; ordering 1 W11613570 (sump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Bridgeville, DE 19933
Michael E.
Job Details:
04/11/2023
Reschedule needed due to ME running fever. Contacted office and filled out sick call out form.; saved ticket
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Charlottesville, VA 22903
Kyle A.
Job Details:
04/11/2023
Installed leds and tested unit and unit is now as designed.; used 1 W11462342 (Led) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Joppatowne, MD 21085
Dustin F.
Job Details:
04/11/2023
"CX complaint: right RC door gasket torn.Inspected unit, confirmed COmplaint. found right RC gasket ripped, allowing warm air into RC compartment. Replaced Gasket with PRe ID, unit now working as intended."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Olney, MD 20832
Marc M.
Job Details:
04/11/2023
"cx complaint of f9 related error codes again. checked diagnostic entry and found f9e1 error. drain pump clearly humming when activated but no water being evacuated. removed front panel rather than back in effort to avoid deteriorated cx water supply hookups. checked and found drain pump completely impacted by debris (earrings, coins, hair, debris, woodchips, etc.). cleared obstruction and tested unit. unit drained fully and effectively in moments. unit now checks good. collected for service call and labor for parts removed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near Charlottesville, VA 22911
Kyle A.
Job Details:
04/11/2023
Found restriction at evap. Replaced evap and purged system with nitro. Charged system with 110psi of nitro and unit held pressure for 20 mins. Charged unit with 134 and unit is producing healthy frost pattern. Unit is now cooling as designed.