We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Shacklefords, VA 23156
Lucas R.
Job Details:
04/11/2023
"cx complaint unit not spinning, checked iunit found motor shaft seperated causing belt to shred, replaced motor and belt, tested, unit working as designed.; ordering 1 341241 (belt,drive lr/vs) and 1 279827 (motor lr/vs), used 1 341241 (belt lr/vs), and 1 279827 (motor lr/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Saluda, VA 23149
Lucas R.
Job Details:
04/11/2023
"cx complaint unit not making ice, dripping from dispenser, checked unit found temps at -5 and 36, 120 vac to ice maker, ice maker not turning, also found insualtion leaking from door onto seperator.; ordering 1 W11284458 (ice maker) and 1 LW11026363 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Salisbury, MD 21804
Michael E.
Job Details:
04/11/2023
Replaced control as per previous diagnosis. Tested unit and it is now working propelry. Job is complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near South Riding, VA 20152
Christian C.
Job Details:
04/11/2023
"Installed humidity sensor, thermistor, and MW acu. Tested unit preheated MW to convection 300. Fan came on. After canceling bake fan stayed on. Called techline. Advised convection fan is also the cooling fan for the cavity. Let unit cool off while reassembling unit. MW cavity is cold to touch and when powering back on unit convection fan is still running. Advised to reorder control. Ordering MW control and interlock harness. Harness none in stock at upper marlboro and whirlpool. Left parts with cx.; ordering 1 W11325786 (MW control) and 1 W11578578 (interlock harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHB
Near Alexandria, VA 22310
Robert W.
Job Details:
04/11/2023
"CX Complaint is the unit is leaking, Inspected unit and found the unit is leaking from drain hose Crack in the hose. Ordering Drain hose.; ordering 1 W11243398 (Drain hose)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Hummelstown, PA 17036
Fred G.
Job Details:
04/11/2023
"cx states unit says power outage and makes noise when running. inspected unit and entered diag and found 0 saved codes. ran auto test and found unit shut off. found 0 volts at outlet. plugged unit into a extension cord and found a different outlet and found unit did finish auto test with out issue. ran a high speed spin and found unit shakes around very empty. found gear case shaft or basket is warpped. unit needs, gearcase, basket, belt, splutch, 2 call count to correct issue. advised cx basket ships to them. once it shows up the cx will call and set up a return visit.; ordering 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11513243 (basket)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS9
Near Washington, DC 20007
Brian F.
Job Details:
04/11/2023
"Cx states wheels coming off upper rack, inspected and confirmed. Unit is within the model and date range to have P&L covered by S23010. Ordering upper rack adjuster kit.; ordering 1 W10712394 (adjuster)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Rockville, MD 20855
Julian H.
Job Details:
04/11/2023
replaced sump/motor & working
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Springfield, VA 22153
Robert W.
Job Details:
04/11/2023
Cx Complaint is the unit cooktop burner isn't working. Inspected unit and found the RF and LF burner not coming on found unit is getting good power and the burners not coming on pulled cooktop and found the connection to burner not seatted properly. Reseatted and tested unit unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Baltimore, MD 21206
Alexander D.
Job Details:
04/11/2023
cx complaint gaps in rc door gasket. inspected unit and verified complaint. found liner seperated from door from insulation expanding. ordering rc door. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages.; ordering 1 LW10672972 (rc door) and 1 LOOK (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details:
04/11/2023
"The unit not cooling properly .. found 55 in fc and 50 rc.. compressor is running very hot.. found pantry ui out , not getting 12vdc.. power supply from j2 pin 1-7 sending 12.7vdc .. unit needs new pantry harness.. pulled rc evap and found mastic melting , housing broken and the drain pan .. unit has leak in rc evap more than likley .. replace the pantry harness . also replace rc evap and installl uv drier , verify compressor is pumping down .. when replacing the rc evap change the housing and drain pan.. compressor on stand by if the compressor is gone .. cx owes 400 for labor on return .. 3ct ss tech; ordering 1 W11457241 (drain pan) and 1 W11170612 (pantry harness) and 1 W11435997 (housing) and 1 W11492867 (rc evap) and 1 W10832994 (compressor) and 1 look (look) and 2 WPW10143759 (filter drier uv)s and 2 W11506635 (coupler)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Maryland City, MD 20724
Israel R.
Job Details:
04/11/2023
"Customer complaint unit is not dispensing water and not making ice. I tested the unit and found the unit is not dispensing water or water to the ice maker. I pulled unit out and found the valve connection are loose. Pushed them in and clicked and then the unit is dispesning unit is back to normal operations,."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2250FEZ04
Near Beltsville, MD 20705
Israel R.
Job Details:
04/11/2023
Got to the unit and the cusotmer stated that there was a another company and they replaced the compressor but the unit only cooled for like a day then stopped the unit inside smells like refrigerant. Unit is porbably leaking from the evap. The customer stated they have lowes contract but no contract was dispatch. Customer is calling lowes again to get extended warranty info. Unit will need compressor evap dryer and coupler.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Columbia, MD 21045
Robert L.
Job Details:
04/11/2023
"cx complaint doors uneven and right door squealing, found hinge squealing applied grease noise stopped, adjusted doors to be even, tested all ops ok, if cx calls back of sqeal, order right hinge parts....reorder for truck stock; ordering 1 542638 (grease RL VS), used 1 542638 (grease RL VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Midlothian, VA 23112
John P.
Job Details:
04/11/2023
Installed compressor pressure tested vacuumed charged unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Gainesville, VA 20155
Richard B.
Job Details:
04/11/2023
"CX complaint. Unit not working after last visit. Inspected unit and found harness going to UI has a pinched wire , Could be an issue. Checked plugs on UI as well as main control boards and all plugs fully seated , Ordering UI , main control board and door due to harness for door . Refering cx to supervisor . RB; ordering 1 WPW10589838 (control) and 1 W10864261 (control) and 1 LW10630233 (door harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Reston, VA 20191
Jason A.
Job Details:
04/11/2023
CX complaint FRIDGE not cooling. FC room temperature. Found pantrry UI is corroded & harness broken from pins. Unplugged harness behind pantry door. All LEDs & fans are working. Ran test 5 & test 4 & unit pulls 45W at 100%. Called Trade partners. Sold date 12/20/2017. 3CountSealSyst. CX has removed rear control covers & broken FC bins. Left unit unplugged. > JJ; ordering 1 LOOK (LOOK) and 1 3CountSealSyst (3CountSealSyst) and 1 W10832994 (compressor kit) and 1 W10143759 (drier UV) and 1 W10913906 (coupler) and 1 W11492867 (RC EVAP)
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ15
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details:
04/11/2023
Inspoected unit and found door seals falling . replaced the seals and heated up w/ heat gun . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Rockville, MD 20851
Julian H.
Job Details:
04/11/2023
CX complaint about unit turning itself off randomly & not making ice checked temps on arrival Fc0 Rc35 CX has it on highest settings checked outlet found ice maker bail arm off pressed it down closed door ice maker cycled & filled with water issue with control CX PAID SVC CALL THRU APP ONLY GAVE HER A QUOTE; ordering 1 W10884390 (ice maker) and 1 W10503278 (control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Silver Spring, MD 20905
David J.
Job Details:
04/11/2023
CX complaint unit doors were not aligned. Also had broken shelf inside refrigerator. Inspected unit and found doors were aligned. Good. Customer had called whirlpool and already has shelf on the way. Unit is working as intended job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Laurel, MD 20707
Israel R.
Job Details:
04/11/2023
Customer complaint unit front door is dented. Found the dishwasher front panel is dented and needs to be replced. the owenr just closed on friday less than 30 dasy unit needs new front panel. Ordering front panel. Special order part.; ordering 1 W11613486 (Door panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Rockville, MD 20851
David J.
Job Details:
04/11/2023
Cx complaint unit is loud. Arrived today and inspected found temps to be at 39 degrees average and freezer to be at 0. Compressor kicked off as soon as I showed up but then forced compressor to ramp up and it sounded normal. Evap fan and confessor sounded normal as well. Cx is comparing to older unit he had for 11 years. I can see where if the house was dead quiet it could be heard. No rattling or screeching coming from compressor. Cx placed foam sound isolators behind top of unit. Explained to Cx if he was in happy with unit to call customer care that the unit was working as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Gloucester, VA 23061
Lucas R.
Job Details:
04/11/2023
"installed vent hose, tested for leaks, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WGT4027HW1
Near Aspen Hill, MD 20906
David J.
Job Details:
04/11/2023
"Cx complaint unit not heating. After previous techs visit he had found this unit needed a few parts. Found timer worked correctly. Had continuity at thermal fuse as well as operating thermostat. Called Techline(SR number above.) speaking with them we found there is a in line fuse in upper harness connecting both HL therm and operating therm. Ohmed out both red wires with white tracer and had OL. Fuse in line is bad and needs to be replaced. Ordering upper harness for return visit, ; ordering 1 W11418906 (Main harness dryer)"
We serviced a
JENN-AIR OVEN
Model JJW2830DS01
Near Arlington, VA 22201
Lloyd B.
Job Details:
04/11/2023
Cx complained the unit hadd an error. Installed new console and tested and it now works as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Frederick, MD 21703
Brian R.
Job Details:
04/11/2023
replaced console. reset and tested unit. unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Baltimore, MD 21214
Alexander D.
Job Details:
04/11/2023
"replaced control, encoder and hmi harness. notice green corrosion on several connectors and white residue on control as if water was dripping on it. noticed white stains on plug and on outlet, pic saved. advised cx it looks like outlet is getting water in it and dripping on control and to call an electrician. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Frederick, MD 21703
Brian R.
Job Details:
04/11/2023
cx complaint is home getting redone and all new things and hooked unit up and tried for first time and unit smelled like smoke. unit out in room and not hooked up. checked over unit. nothing burnt under unit and all wires good in door panel. did find bad element and coating or burnt spots on it. element felt smooth. cant test or run as no power and unit not hooked up. called safety and spoke to Misky and for full repair. ordered element as theres 71 in stock and scheduled job. whirlpool is ordering a control and will send to cx but thsts going to take 2-4 weeks maybe. we will replace element as i believe thats the issue and defective part. ; ordering 1 W10518394 (Element)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Westminster, MD 21157
Brian R.
Job Details:
04/11/2023
no answer at door. called number a few times and went right to voicemail. believe 2 tickets were sent as first ticket didn't have warrenty info on it and cx caslled unit in again as we just fixed unit last week. if issue with unit is still going on cx will need to call back and reschedule unit. waited almost 30 min. went to leave then cx woke up and came out and said units been fixed and good. closing ticket.
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Sparks Glencoe, MD 21152
Neil H.
Job Details:
04/11/2023
11-14 WATER COL.NEED TO CONVERT UNIT TO LP FLAMES ARE LOW ON ALL COMPONENTS NEED GAS PRESSURE TESTER ON RETURN PER M.R.; ordering 1 WPW10170516 (spud-orifice) and 1 W11216991 (orifice) and 1 WPW10400494 (orifice) and 1 GASPRESSURETESTER and 1 W11087486 (spud-orifice)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Parkton, MD 21120
Neil H.
Job Details:
04/11/2023
"CX COMPLAINT UNIT NOT MOVING AND FOUND OIL ON THE FLOOR BEHIND THE UNIT NEW GEARCASE NEEDED 2 COUNT NEEDED; ordering 1 W11449840 (Whirlpool Washer Transmission Gearcase) and 1 W11481722 (Whirlpool Washer Shift Actuator) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 W11481722 (Whirlpool Washer Shift Actuator) and 1 W11395618 (Whirlpool Washer Capacitor), used 2 LOOK (2COUNT) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRT108FFDB03
Near Elizabeth City, NC 27909
Branden R.
Job Details:
04/11/2023
"cx complaint not closing good the gasket is coming off in the freezer door everyday checked unit and found when trying to reseated gasket onto door , door is warped not allowing gasket to properly be seated into slot in door causing warm air to enter unit and frost up . tryed to steam out gasket to allow it to close properly . unable to get unit to close fully . unit will need new door for proper repair to be done advised cx door will be shipped to house . cx agreed to look at door and call when it arrived . LOOK LOOK LOOK; ordering 1 W10668875 (door) and 1 W10884775 (name plate) and 1 LOOKLOOK (LOOK LOOK)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gaithersburg, MD 20882
Marc M.
Job Details:
04/11/2023
cx complaint f0e7 load detected when running clean washer cycle. issue occured previously and control/ui was replaced per TL insutructions. contacted TL again today and was informed issue was due to excessive use of detergent by cx. was instructed to clear the pressure hose and instruct the cx to use less detergent and run 'clean' cycle to clear unit of excessive detergent. performed DLMS. however when going to help cx begin the 'clean' cycle found that the unit showed only an 11 minute cycle with spin speed selections changing the 'clean' cycle to a 2 minute cycle. checked and found that the M/S info were not transfered when the control and ui were previously replaced. again contacted TL since this is clearly not in spec. unit non-repairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Phoenix, MD 21131
Neil H.
Job Details:
04/11/2023
CX COMPLAINT FILTER HEAD LEAKING REPLACED AND UNIT TESTED GOOD. $390.40 COLLECTED
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waldorf, MD 20601
Shane B.
Job Details:
04/11/2023
cx complaint is the unit not drying. found no saved codes. ran service cycle. at the end of the cycle the element was very hot. advised cx use rinse aid. working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Ashburn, VA 20147
Ricky E.
Job Details:
04/11/2023
"units water pressure is fine, unit has a faulty ice maker.. customer is unsure of the repair... WPW10300024 255.70, shipping 15.00, tax 15.34, total 286.04"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Woodbridge, VA 22193
Robert W.
Job Details:
04/11/2023
CX Complaint is the unit isn't working. Inspected unit and found error F2E2 UI not responding cycled power and tested still nothing everything is connected unit UI needs to be replaced. Ordering UI; ordering 1 W11651612 (UI)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Bristow, VA 20136
Richard B.
Job Details:
04/11/2023
"CX complaint. Dishwasher not working. Prior diagnosis found unit has F7E2 error code. Installed new sump assembly and control that was open box and unit still giving same error code sump wash motor. Reordering sump , control called techline to document. Per techline order control . Further work needed. RB; ordering 1 w11505996 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near East Petersburg, PA 17520
Cody H.
Job Details:
04/11/2023
"CX complains unit top rack adjuster had failed. Found rack adjuster to have failed and will need replaced. Ordering parts, office to rach out to cx to schedule when all parts arrive.; ordering 1 W11545795 (adjuster left) and 1 W11551541 (adjuster right) and 2 W11580020 (clip)s"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Colonial Heights, VA 23834
Chris B.
Job Details:
04/11/2023
replaced motor and blower wheel tested unit working as desighned ey
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Washington, DC 20003
Samuel R.
Job Details:
04/11/2023
"cx wants bellow replaced as they ripped it.cx has part.need 2nd tech as unit is stacked.cx pif, cslled of to schedule; ordering 1 2ndtech (2nd tech)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pikesville, MD 21208
Shane M.
Job Details:
04/11/2023
"cx complaint the having vibration issues. found cx has a washer prior for 20yrs, cx not used to new style wash machine. no error codes stored. raned test cycle twice. unit passed. found drain & waterlines smacking cabient making bunch noises. used zipties and secured lines. i advised to use smaller loads & not to worry too much about sounds."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25QFWH00
Near Nottingham, MD 21236
Alexander D.
Job Details:
04/11/2023
"cx complaint unit leaking from back. inspected unit and verified complaint. found ice maker fill tube leaking behind unit. cx said copper section of water supply line is 30years old. its not leaking at this time but advised cx to replace copper waterline due to leak potential. cx understands. ordering fill tube and waterline. quoted 272.70, paid in full with c/c. call cx to schedule return visit once we have eta on parts; ordering 1 WP2196157 (fill tube) and 1 W10823511 (water line)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Glen Arm, MD 21057
Neil H.
Job Details:
04/11/2023
CX COMPLAINT UNIT NOT DRAINING PROPERLY FOUND NO LOOP ON THE DRAIN UNDER THE SINK AND THE DRAIN HOSE THROUGH THE CABINET NEEDED THE CABINET CUT OUT INSULATED I LOOPED TO TEST AND UNIT DRAINS GREAT NO ERRORS EITHER CX GOING TO LOOP AND UNIT GOOD. $120 COLLECTED
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Pikesville, MD 21208
Shane M.
Job Details:
04/11/2023
"cx complaint about the cooktop lights staying on all the time. can confirmed. i was able to switch setttings on panel but no actions. control board issues. went to replaced control. found control defectived, missing connector for sensor on board. showed cx lights working properly. reordering another control. cx paid in full by check; ordering 1 W11552021 (control)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Glen Arm, MD 21057
Neil H.
Job Details:
04/11/2023
CYCLING THERMOSTAT BLOWN $328.13 CX WILL REPLACED PART HIMSELF $120 COLLECTED; ordering 1 WP8318268 (Whirlpool Dryer Operating Thermostat)
We serviced a
IKEA RANGE
Model IGS900DS05
Near Silver Spring, MD 20904
Israel R.
Job Details:
04/11/2023
Customer complaint top oven is not working broiler sometimes come on and bake not working at all. I found the broiler is working but is getting at about 2.8 amps. and bake is OL. Replace the bake ignitor and ordering broiler going bad. 9 at tribles.; ordering 1 WPW10324738 (igntr-oven)
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24JL00
Near Kensington, MD 20895
Roberto I.
Job Details:
04/11/2023
CX complaint scratches on console.Confirmed console scratched on left top side.Replaced console using pre id part. Unit tested ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Demonte S.
Job Details:
04/11/2023
"Installed the Couplers, Compressor and Access Valve. Pulled a Vacuum on the unit. Unit is holding a Vacuum. Filled the unit with 2.40 G's. Unit is starting to Cool. Unit is working as Designed. ; used 1 W11506635 ( Access Valve) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Mechanicsburg, PA 17055
Andrew S.
Job Details:
04/11/2023
Cx complaint is that the unit has frost built up on the evap cover behind the drawer causing it to not be able to shut completely. Upon arrival I verified the frost build up. I defrosted the unit using my steamer. I then found that the defrost thermistor wire was pinched behind the cover. I was able to replace the fan harness and thermistors. Unit is now functioning as intended. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Harrisburg, PA 17111
Fred G.
Job Details:
04/11/2023
cx complaint middle rack failinfg down. inspected unit and found left track failed allowing rack to fall. unit needs left track to correct issue. quoted cx for repair and cx accepted. replaced left track and found unit now checks good. cx paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Elizabeth City, NC 27909
Branden R.
Job Details:
04/11/2023
"came out to replace parts on unit , disassembled and replaced valve in fridge . tested and unit is now running as designed with no noise ."
We serviced a
KITCHENAID OVEN
Model KFED500EWH05
Near Harwood, MD 20776
Emmanuel R.
Job Details:
04/11/2023
Cs lower oven door is damaged and right front burner knob is hard to turn. Confirmed complaint. I found the outer glass on the lower door has a paint smug that doesn't want to come off. Also right front knob is really hard to turn. Ordering outer glass for lower oven door and RF infinite switch; ordering 1 W11600197 (front glass lower door White) and 1 WPW10312185 (Right front infinite swithc)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Ashburn, VA 20148
Ricky E.
Job Details:
04/11/2023
"customer stated that the fzr was loosing temp. verified issue and fnd 37 in the ff section and 20 in the fzr. the unit has stopped making ice, and the unit has a poor frost pattern.. will order and replace the compressor... there maybe a fitting issue.... need parts...; ordering 1 w11557425 (compressor) and 2 w11504416 (fitting)s and 2 w11504431 (fitting)s and 2 w11506621 (fitting)s and 2 w11506635 (coupler)s and 2 2callcount (2 call count)s"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Washington, DC 20003
Samuel R.
Job Details:
04/11/2023
cx complaint unit is not working.inspected unit and could comnfri.found control to be stuck on drain.replacved control and unit is now good.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW1
Near Washington, DC 20003
Samuel R.
Job Details:
04/11/2023
cx complaint unit is mot working properly inspected unit and found uit to be working checked control and found pred id control to be the wromng control.correct control is W11371721 6 tribles; ordering 1 W11371721 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ01
Near Parkville, MD 21234
Neil H.
Job Details:
04/11/2023
REPLACED THE I/M AND FOUND OXIDATION ON THE HARNESS CONNECTION ORDERING NEW HARNESS; ordering 1 W10838084 (Whirlpool Refrigerator Ice Maker Wire Harness)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Woodbridge, VA 22193
Robert W.
Job Details:
04/11/2023
"CX Compalint it the unit isn't spinning, CX was explaining what happened to unit the last service CX was stating they had an extended warranty on washer unit wasn't dispatched that way."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Berkeley Springs, WV 25411
Ken M.
Job Details:
04/11/2023
"Gearcase, actuator, and splutch replaced and tested. Unit is working properly. Old parts, except actuator, left with customer. Actuator returned for quality analysis."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near McLean, VA 22101
Demonte S.
Job Details:
04/11/2023
Inspected the unit. Found that the unit is Cooling & making Ice. Checked the Freezer Temperature. I'm getting 0.2 Degrees. I then checked the Temperature in the Refrigerator Section. I'm getting 38.1 Degrees. Unit is set to 37 in the Refrigerator & 0 Degrees in the Freezer. Called Whirlpool Techline Ref #. Whirlpool Techline had me check the Temperatures in the Service Diagnostics on the unit. Per Whirlpool Techline don't replace the Compressor or any Seal System parts because everything is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS0
Near Columbia, MD 21045
Robert L.
Job Details:
04/11/2023
"cx complaint top rack falling down, found left rails seperated, replaced rails with updated part per s-22916, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near McLean, VA 22101
Demonte S.
Job Details:
04/11/2023
Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. Ran Service Diagnostics on the unit. Error Codes are F9E1 = Diverter Valve can't find home position. Checked the Sump Motor area. Found water damage to the floor. Ran Service Test on the unit. Water is leaking from the Diverter Valve. Stopped the Service test. Drained all water. Turned the Valve to the Dishwasher off under the sink. Unit will need the Sump Motor = W11085683. If the cx calls back order this part. Don't go without parts. Cx paid by Card only for the Service Call. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Clear Spring, MD 21722
Ken M.
Job Details:
04/11/2023
Basket replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
04/11/2023
"Unit wiull only work on cold wash , won't engage cycle in other selections. found f0e3 and f5e1 , unit locks in diag and completes test.. found trans leaking oil on clutch and inside of the cabinet walls .. unit needs gearcase/ clutch and control / lock; ordering 1 W11393685 (gearcase) and 1 W10734521 (clutch) and 1 look (look) and 1 2ct (2ct)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW3
Near Rosedale, MD 21237
Alexander D.
Job Details:
04/11/2023
"cx complaint unit may be leaking because floor boards on other side of wall where unit is has gaps between boards now. inspected unit, no errors. ran test cycle, no signs of leaks coming from unit. took door apart, no signs of leak from vent. i did notice a little water damage to left cabinet wall of cutout but cx said her condo has been flooded out at least once before so probably from that. floors are new after flood but cabinets are not. took pics of gaps in floor boards and theres 3 gaps where sections of fake hardwood snap together. no warping to floor just some gaps. advised cx to call handyman because i think these gaps arent caused by leak but just this style of floor does this sometimes. unit is operating as designed and no leaks found at this time"
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Arlington, VA 22205
Lloyd B.
Job Details:
04/11/2023
"Cx complained the door would not close. Spoke with tech support and they suggested changing the recievers. Installed new hinges, recievers and inner door and tested and it no longer hangs past 90 degrees and the door closes. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS05
Near Purcellville, VA 20132
Daniel J.
Job Details:
04/11/2023
complaint flames too high lp natural gas orficies in holders changed to le 75 right front right rear 66 center outer 48 inner 85 lf 75 lr 79 checked flames after replacment normal
We serviced a
WHIRLPOOL WASHER
Model Wtw8500dc0
Near Upper Marlboro, MD 20772
Shawn D.
Job Details:
04/11/2023
"cx complaint unit is no longer tunring on so unplugged it. inspected unit and plugged in and unit won't turn on, was able to get into diag and unit showed f2e1 so cleared it and thats all i can do in diag, exit diag and unit won't turn on. removed console and cleaned pins on back and put back together and got unit to turn on normal opps. checked unit again for erros and now shows f6e3 f6e2 f0e3 f6e2. cleared codes and service cycle complleted but when agitating its alot does not sound right. found agitator plate loose so tighten and ran again and still is loud. unit needs ui, gearcase slider and wash plate due to being stick. gave cx quote and he paid for service wants to use unit till it goes dead again and buy a new one since i got it working.; ordering 1 W10838672 (console 282.41) and 1 W11393685 (gearcase 263.77) and 1 W10734521 (slider 19.94) and 1 W10752283 (wash plate 116.04)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO36FTX04
Near Elizabeth City, NC 27909
Branden R.
Job Details:
04/11/2023
"cx complaint control panel where it show cooling it's on and the red light over temp is flashing freez is show 0 checked unit and found compressor locked up making loud noise , also found unit a room temp . also found no responce from control , unit will need SS work along with control quoted cx and cx unsure if repair or replace at this time ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
04/11/2023
"CX concern the unit not dispensing water correctly.. found the unit with good water pressure from supply but isolation valve not sending good pressure. also the cover isn't staying on rear to keep compressor cooling properly, cover hole for screw failed and cover is opening .. preventing good air flow across the condensor and compressor .; ordering 1 W10865826 (valve) and 1 WPW10577369 (cover)"
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near Parkville, MD 21234
Neil H.
Job Details:
04/11/2023
M16O020WPL1CX COMPLAINT OF BURNING SMELL FOUND THE CONTACTS ON CONTROL BLUE AND DISCOLORED HARNESS WIRING MELTED INTO THE INSULATION RUBBER SAFETY COVING FULL REPAIR OF UNIT AUTHO. AT THE TOP; ordering 1 W11225084 (cntrl-elec) and 1 W11227948 (harns-wire)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Timonium, MD 21093
Neil H.
Job Details:
04/11/2023
cx complaint unit not heating accurate temp 5 degree split now so accurate control and lower oven temp sensor replaced
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Port Haywood, VA 23138
Lucas R.
Job Details:
04/11/2023
"upon arrival cx stated dual burners still having ignition problem called techline spoke with rit, advised to watch videoon clocking burner heads, adjusted burner heads tested, unit working as designed.; ordering 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Purcellville, VA 20132
Daniel J.
Job Details:
04/11/2023
removed dryer found connector to stator not seated on control plugged unit in and tested basket now spinning during wash
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Leesburg, VA 20176
Daniel J.
Job Details:
04/11/2023
not dispensing ice and bail arm habging low inspected unit found ice maker not fully seated in housing reinstalelled ran test 44 harvest completed ran test 45 unit filled with water
We serviced a
MAYTAG OVEN
Model MER8800FZ0
Near Powhatan, VA 23139
Eric F.
Job Details:
04/11/2023
"Confirmed cx complaint unit not heating properly on bake cycle. Confirmed voltage to unit, temp sensor reading in range, control relays cycling on and off properly. After 5 minutes of preheating the temp only went up 10 degrees, cx states before that the unit was over heating. Bake element failing, ordering element. Will use and charge for pre-id'd parts if there are additional problems after in the burner installation. Cx paid in full.; ordering 1 W10779716 (elmnt-bake)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Thomasville, PA 17364
Sal R.
Job Details:
04/11/2023
CX complaint is that that the unit is not completing wash cycle. I found that then unit has a F8E1 error code. I found that the cold side of the valve will not open to allow water in. I am ordering 1 water inlet valve(W11210463). I called parts ordering and spoke to Tori. A retirn date has been set for 4/13.; ordering 1 W11210463 (water inlet valve 26 @ tribs n) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near East Berlin, PA 17316
Sal R.
Job Details:
04/11/2023
"Per the poreviouse tech, i was able to access and replace control board. I tehn tested unit with CX. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF06
Near Chester, VA 23831
Chris B.
Job Details:
04/11/2023
cx comp unit will not make ice insp unit found rc temp set to 0 and rc at 37 found fc at 5 and fc at 38 found when jumping im im dropped ice and filled as desighned advised cx unit makes ice about every 2-3 hours and is slow unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Aldie, VA 20105
Daniel J.
Job Details:
04/11/2023
installed grease on fridge and freezer door no longer noise when opening also took pics of damage to floor from possible install
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Middle River, MD 21220
Alexander D.
Job Details:
04/11/2023
"cx complaint unit wasn't drying well, then it gave check vent error so cx cleaned vent and its drying better but bulkier items still not drying all the way. inspected unit, no errors stored. unit is heating good and airflow out of vent is good. cx hasnt tried timed dry yet. advised cx that for sensor cycles they need to sort laundry by fabric type for moisture sensors to work correctly or use timed dry. also that when they use the bulky items setting they have to redistribute the load when the unit tells them to. unit is operating as designed at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Suffolk, VA 23435
Zachery R.
Job Details:
04/11/2023
"cx complaint unit freezing food in fc, checked unit. rc temp at 36 degrees. checked thermistor, thermistor measuring 1.2ohms. tested damper, damper is louder than usual, ordering damper and thermostir to complete repair.; ordering 1 WPW10196393 (damper control assy) and 1 W10316760 (thermistor)"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Laurel, MD 20707
Israel R.
Job Details:
04/11/2023
Customer complaint unit is leaking. I tested the unit is not i can see oil but the unit is still ok no wierd noises or unit still using it. Found the leak is coming from the sing. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near North Beach, MD 20714
Shawn D.
Job Details:
04/11/2023
"cx complaint freezer evap is icing over again said control and thermister was shanged under whirlpools warrenty. inspected unit and conifmred evap is freezing over snapped pics, removed cover to find the brown wire has come out of heater connection. cleared ice and ordering heater assem for return; ordering 1 W11650660 (defrost heater assem)"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Washington, DC 20016
Brian F.
Job Details:
04/11/2023
"Cx states IM bail arm loose, inspected and confirmed. IM would not stop making ice, which caused door to not close fully, causing frost to build in FC. Cleared frost, reinstalled IM bail arm. Reassembled and tested, unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20171
Jason A.
Job Details:
04/11/2023
CX complaint DW not washing. Replaced control & wash motor assym. Test wash NO LEAKS. Start prowash & unit is advancing > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Baltimore, MD 21244
Shane M.
Job Details:
04/11/2023
"cx complaint the unit leaking water in unit. found 6-4 error found no high loop in system. garbage disposal backing up w water into sink. cleared gargabe disposal, added high loop ordering valve.; ordering 1 W11175771 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Edgewater, MD 21037
Andrew H.
Job Details:
04/11/2023
"Customer complaint is that the middle drawer is sticking out about an inch. The carbon filter housing in that drawer will not stay secured to the drawer. And also the door is making a squeaking sound. Customer showed me when he opens up the refrigerator door more than halfway to full open that it makes a squeaking sound. I found the hinge was dry and did not have any grease or lubricant on it. I use grease from Van stock and greased lower right hinge. Squeak is no longer there. I inspected middle drawer and found it would not fully seat into the channel that was made in the cabinet. I noticed that the evaporator cover is sticking out some in the middle. I removed evaporator cover and found sand connector and heater connector sitting between the styrofoam evaporator cover in the cabinet causing the evaporator cover to stick out in this area where the middle drawer frame bracket is. I relocated the heater connector and fan connector below the styrofoam so it would not be in between the styrofoam and the cabinet wall. I then reinstalled evaporator cover and housing. I put drawer frame in and now it is sitting into the cabinet bracket for the drawer frame. Put drawer in and is now sitting flush and working properly. I inspected carbon filter housing to drawer mounting area and could not tell if the housing was defective or the drawer was defective but I could not keep the carbon filter housing secured to the drawer. I believe one of these parts are defective. Customer is within 30-day warranty. Ordering filter housing and middle drawer. Filter housing shows two in stock at whirlpool. Drawer shows to in stock at tribbles.; ordering 1 WPW10408747 (Filter housing) and 1 WPW10531081 (Meet pan) and 1 WP99003172 (Silicone grease AH vs) and 1 Look (Look), used 1 WP99003172 (Silicone grease AH vs) from stock"
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Edgewater, MD 21037
Emmanuel R.
Job Details:
04/11/2023
Cs oven turns off and shows power outage on display. Confirmed complaint. I found the UI is defective. User interface is lossing power intermittently. Pulled unit out the wall and secured all electrical connections. Ui still lossing power. Internal short in the board. Ordering UI stainless.; ordering 1 W11598138 (UI)
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Williamsburg, VA 23188
Justin W.
Job Details:
04/11/2023
cx complaint unit not working. all circuits checked good. vt control board to find burnt mark on back of board. unit will need control to complete repair. left unit unplugged at cx request. rollers and tensioner checked good as well.; ordering 1 WPW10542001 (control 159.42)
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYB02
Near Williamsburg, VA 23185
Justin W.
Job Details:
04/11/2023
cx complaint unit not cooling properly. checked unit to find rc evap frozen. found test 39 rc evap thermistor shorted. found due to defrost issue evap cover cracked. ordering parts needed for repair.; ordering 1 WPW10453428 (fan scroll) and 1 W10316760 (thermistor)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS20
Near Newport News, VA 23606
Justin W.
Job Details:
04/11/2023
replaced control and glass on door tested unit heated to 350. working as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Potomac, MD 20854
Julian H.
Job Details:
04/11/2023
installed parts tested dispenser & ice maker & working properly
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Clarksville, DE 19970
Frederick R.
Job Details:
04/11/2023
"CX complaint is WM makes squealing noise. INspected/tested and found noise coming from defective belt that has caused problems with the splutch and motor pulley. Also the levelers are also defective. Unit within 30day cosmetic warranty. Ordering splutch, belt, motor and levelers. vERIFIED pop AS 3/28/23.; ordering 1 W11497303 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 8 WPW10687506 (leveling leg)s"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Arlington, VA 22204
Lloyd B.
Job Details:
04/11/2023
"Cx complained there is low to no flame and of uneven cooking. Inspected the unit and found the burner caps aren't allowing for a good spark. Also, the grates are warped causing food to cook unevenly. Unit needs new grates and burner caps. NO tech needed. Please ship; ordering 1 W10833886 (burner caps) and 1 W11204009 (grate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Linville, VA 22834
Danny R.
Job Details:
04/11/2023
unit is leaking small amount air making it leak when used .; ordering 1 W11546685 (vavle) and 1 W11162042 (filter holder)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Washington, DC 20008
Brian F.
Job Details:
04/11/2023
"Cx states F1E0 error, tested and confirmed. Control board was replaced by us 5/16/22, ordering new control board.; ordering 1 W11258611 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA60SMHZ01
Near Newport News, VA 23608
Justin W.
Job Details:
04/11/2023
cx complaint frost buildup near door. checked to find rails not opening and closing correctly. ordering rails to complete repair.; ordering 1 WPW10397636 (rail left) and 1 WPW10397635 (rail right)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Arlington, VA 22204
Lloyd B.
Job Details:
04/11/2023
"Cx complained the unit did not heat. Inspected the unit and found there is an error of 7.1 for no heat. In diagnostics, the heater did not com on and is physically broken. Unit needs new element. Installed new heater and tested and it now heats. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model kdtm704kps
Near Manassas, VA 20111
Richard B.
Job Details:
04/11/2023
"CX complaint. Washer not washing. Error codes F7E1 , fae2 f8e2 . fill valve vent motor and wash motor , Cleared codes and F9E1 shows up for drain issue, Ordering sump , vent , deflector , control . Further work needed. RB; ordering 1 W11629916 (control) and 1 W11414073 (vent motor) and 1 W11545290 (deflector) and 1 W11416362 (Sump assembly)"