We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Alexandria, VA 22314
Lloyd B.
Job Details: 12/02/2022
"Cx complained the burner did not work and the burttons at times did not work. Inspected the unit and found with the pot the cx was using, the burner did not recognize a pot on it. With a larger pot, the unit worked. There is a stuck key error. Unit needs new console; ordrng 1 W11034444 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Baltimore, MD 21224
Justin S.
Job Details: 12/02/2022
cx said the unit didnt get cold enough since replacing the compressor. refrigerator temp is at 39f and freezer temp is at 10f. set temps are at 37f and 0f. the unit has been making ice. the low side pressure is -5psi and high side is 60psi.. replaced the evaporator and vacuummed down the system. filled to weight and checked for leaks. the unit is now cooling.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Linden, VA 22642
Daniel J.
Job Details: 12/02/2022
complaint clothing wet at end of cycle ran diag during spin noise metal on metal sound removed agitator found drum seperated from shaft moving freely orering drum 7 showing in stock; ordrng 1 W10554251 (spin basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrt318fzdm02
Near Delta, PA 17314
Drew B.
Job Details: 12/02/2022
foudn possible issue with evap was able to replace and also replacdirer ported compressor pulled vaccum and filled to the set 3.7r134a and lalow time to cool to note this unit is in a garage!!
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Charles Town, WV 25414
Ricky E.
Job Details: 12/02/2022
"customer stated that the unit wasnt filling. verified issue and fnd loose cold connection at the valve. secured connection, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Windsor, NC 27983
Branden R.
Job Details: 12/02/2022
"cx complaint crack in the bottom of the refrigerator. checked unit and found hairline crack on liner inside fridge . allowing warm air into unit and cause moisture build up , ordering liner epoxy repair kit and whirlpool touch up paint for proper repair to be done .; ordrng 1 8201700 (Liner Epoxy Repair Kit) and 1 72017 (Whirlpool Appliance Touch Up Paint, White)"
We serviced a
JENNAIR RANGE
Model JMW2430IL03
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 12/02/2022
replaced control panel.tested unit and unit is now working properly.
We serviced a
KITCHENAID DBL WALL OVEN
Model KEMS309BSS00
Near Arlington, VA 22207
David J.
Job Details: 12/02/2022
CX complaint microwave will sporadically heat. Arrive today and tested unit and found the timer starts and turntable start spinning after about 20 seconds the light stay on but the timer sticks at a certain time and the turntable stops moving. Went into diagnostic mode and had no error codes for oven or microwave. Ran microwave for about two minutes without turning off and the F1E5 error code displayed. Returning with control and mag thermostat. CX owes labor on return visit.; ordrng 1 W10915648 (Microwave control) and 1 W11233913 (Mag sensor) and 1 W11568584 (Thermostat)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hopewell, VA 23860
Chris B.
Job Details: 12/02/2022
cx comp unit will not work insp unit found f5e4 lid not opened between cycles found unit buzzing when in agite and when in spin unit will hum and buuz unit will need cap W11395618; ordrng 1 W11395618 (cap)
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Springfield, VA 22151
Lloyd B.
Job Details: 12/02/2022
"Cx complained of wet clothes. Inspected the unit and found in diagnostics, the unit barely drained. There was a shirt stuck in the drain hole. Removed tub, removed shirt and tested and it now fills, washes and drains. There is a crack in the agitator. Unit needs new agitator; ordrng 1 W10752283 (agitator)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Baltimore, MD 21209
Justin S.
Job Details: 12/02/2022
cx says the unit has leaked 3 times on the right side of the unit. doesnt leak every time since they use it once a day. put the unit into diagnostics and no error codes. ran the test mode and the unit is filling good. when the unit started to drain i found the drain pipe in the cx wall is slow to drain and is overflowing causing the leak. showed the cx. the unit is good
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Germantown, MD 20876
Julian H.
Job Details: 12/02/2022
CX complaint about unit started to melt ice & FC not coling well test temps on arrival FC38* RC35* went to check fans test 56&57 running check temperatures on tests 23-28 same as my reading fan for icemaker running test120 PA test97FF dissassembled test 40 watts are fine increasing 4-5 watts when changes test 38 compressor @ 100% it dropped down to 80 watts issue to high side NEEDS NITROGEN TO PRESSURIZED SYS SEALED SYS 3 COUNTS JOB R600A LOKRING KIT; ordrng 1 W11506635 (process stub) and 1 W11565768 (FC evap) and 1 W11506620 (coupler capillary to evap) and 1 W11506620 (coupler suction to evap) and 1 NITROGEN (NITROGEN) and 2 W11504445 (coupler(heat loop to cond))s and 2 W11504431 (coupler (suction to cond))s and 1 W11109499 (drier-tube) and 1 W11506623 (coupler (3 way to drier)) and 1 W11578031 (compressor) and 1 W11504415 (coupler high side to com) and 1 W11506621 (charging tube)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Stephenson, VA 22656
Ricky E.
Job Details: 12/02/2022
"customer stated that the right door gasket was ripped. verified issue and replaced the gasket, unit cks ok.."
We serviced a
JENNAIR OVEN
Model JJW2827WS02
Near Potomac, MD 20854
Roberto I.
Job Details: 12/02/2022
"Cx complaint bake cycle on upper oven was started, but lower oven preheated instead. It went on over temperature, a 'call service' message came on the display, and I had to flip the breaker off.Ran diag, found no errors. Tested lower oven relays, they worked as designed. Ran a 350F bake cycle on upper oven and inserted thermocouple on lower oven. The upper preheated and the lower didn't go over 75F. Unable to replicate any issue.Called tech line, spoke to Andy and explained all I did. He had no idea and told me to try to replicate the issue. I was unable to replicate any issue, the oven worked as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Fairfax, VA 22031
Jason A.
Job Details: 12/02/2022
CX complaint DW not draining. Found standing water in tub. Unit will not drain. Unit fills but no voltage to drain pump. Drain pump measures good resistance at control connector but no way to test otherwise > JJ; ordrng 1 W11305303 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Norfolk, VA 23513
Carl A.
Job Details: 12/02/2022
"cx complaint of unit locking and unlocking,checked unit to find no error codes at this time called techline spoke with Rob ran unit through diagnoise tested componets unit is working as designed found bezel to be broken and the bottom part of door switch broken as well,advise cx on use of soap as they are use up to the number 4 line on cup that comes with the degregeant,also advise cx to run clean wash mode as instruced by techline SR#7735187754; ordrng 1 W11643703 (BEZEL)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYB
Near Crofton, MD 21114
Mitchell H.
Job Details: 12/02/2022
cx complaint units not coming on at times and start button wont work at times. found user interface was shorting out and had signs of corrosion on boards. replaced ui with pre id part and unit is now working good and as desinged. cx paid in full. job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Stafford, VA 22554
Tanner B.
Job Details: 12/02/2022
"installed new control, tested unit .. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Warrenton, VA 20187
Daniel J.
Job Details: 12/02/2022
per notes installed gear case clutch stator slider with new screws calibrated ran diag cycle no faults or errors
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Spotsylvania Courthouse, VA 22551
Carl R.
Job Details: 12/02/2022
"Cx complaint is, No Cool Refrigerator - SP W11634348 - Special Project S71162 - Kit Per SP W11634348 - Not Cooling. Pulled unit from wall and compressor is hot to the touch. No fans blowing or no cooling. SR#7735188179. Evap fan is working properly. Sealed system needed.; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Suction tube) and 1 W11504420 (Coupler) and 1 W11504418 (Lock ring compressor to condenser) and 1 W11506623 (Coupler) and 1 W11490399 (Drier) and 1 W11504448 (Coupler) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near ,
Jason T.
Job Details: 12/02/2022
"Cx complaint, ice freezes together in the bucket, not dispaensing the cubed-crushed ice, also the cabinet is offset. Found ice door not closing properly allowing warm air to migrate and freeze the cubes, also the leveler needs replaced, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10577864 (door-ice) and 2 WPW10141622 (leveling leg)s"
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAW0
Near Bethesda, MD 20814
Samuel R.
Job Details: 12/02/2022
replaced parts ordered and tested unit.now working properly
We serviced a
MAYTAG DBL WALL OVEN
Model MEW9630DS01
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 12/02/2022
cx compalint unit is giving off gas smell. inspected unit and this is a double wall oven no gas. infomred cx there will be a burning smell when using self clean and now understands the smell she was smelling was not gas. cx started a self clean before i left. unit is good
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Mineral, VA 23117
Tanner B.
Job Details: 12/02/2022
"latch assebly clip/ bezel clip failed, found lid lock hanging under lid. installed new latch and strike .. need to mail bezel to cx; ordrng 1 W11545554 (bezel) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Millsboro, DE 19966
Michael E.
Job Details: 12/02/2022
Replaced IM as per previous diagnosis. Tested unit and it is now working proiperly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Sterling, VA 20164
Richard B.
Job Details: 12/02/2022
"CX refused service today , Stated there are other issues with fridge but when asked what they were she would not tell me. Stated she could not think of them right now. I told her i could take care of any issues she had with fridge today but CX insisted she has a appointment on 12th dec. RB; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hagerstown, MD 21742
Ken M.
Job Details: 12/02/2022
"Customer complaint is that the unit shut down in the middle of the cycle, lid is locked. Customer had the unit unplugged. Unit plugged in and the display will breifly flash F5 and then reset. Disconnected power and disconnected the latch from the control. Power restored, but the unit continues to flash the same error. Manually released the door strike from the latch and plugged latch back in. Power restored and the unit powered on normally. Unit put into diagnostics and the unit has error codes F5E1, E2, and E3. Issue is in the latch assembly. Latch replaced and unit tested. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 12/02/2022
"installed parts, unit cks ok..."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Washington, DC 20009
Samuel R.
Job Details: 12/02/2022
spoke with cx and advised they will reshedule for friday the 16th; schdld next appmnt for 12/16 FRI Am
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Vienna, VA 22181
Jason A.
Job Details: 12/02/2022
CX complaint DW not cleaning. Replaced control / console & wash motor assym. Test wash 3X outside cabinet. Start normal cycle. Good wash pressure. NO LEAKS > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Baltimore, MD 21224
Justin S.
Job Details: 12/02/2022
cx said the unit didnt get cold enough since replacing the compressor. refrigerator temp is at 39f and freezer temp is at 10f. set temps are at 37f and 0f. the unit has been making ice. the low side pressure is -5psi and high side is 60psi.. replaced the evaporator and vacuummed down the system. filled to weight and checked for leaks. the unit is now cooling.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Baltimore, MD 21224
Alexander D.
Job Details: 12/02/2022
"upon arrival cx said after he defrosted unit, it did make a couple batches of ice but stopped again because overfrosting came back. tech sheet has a note saying twist tray icemaker thermistor will test open in diagnostics. pressed icemaker test button and it harvested and filled fine, icemaker not needed. tested heater and it is heating, brown wire is secure. put a piece of tape around brown wire connector to make sure it doesnt unplug again. found defrost thermistor only reading 3.4k while encased in frost. cleared all frost with steamer and replaced defrost thermistor from v/s. advised cx monitor and call back if overfrosting comes back or if it stops making ice again.; ordrng 1 WPW10384183 (thermistor(AD v/s)), used 1 WPW10384183 (thermistor(AD v/s)) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Vienna, VA 22181
Jason A.
Job Details: 12/02/2022
CX complaint DW not cleaning. Replaced control / console & wash motor assym. Test wash 3X outside cabinet. Start normal cycle. Good wash pressure. NO LEAKS > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Vienna, VA 22181
Jason A.
Job Details: 12/02/2022
CX complaint DW not cleaning. Replaced control / console & wash motor assym. Test wash 3X outside cabinet. Start normal cycle. Good wash pressure. NO LEAKS > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Milton, DE 19968
Frederick R.
Job Details: 12/02/2022
"Upon arrival Unit was working as designed except for the ice maker. FC temp was-2 and RC was 37. Evap fan running properly. Checked voltage from control and got 12.74vdc and same at fan itself. CX claims that carboard on boxes gets soft every now and then. Checked line going into IM and it was not frozen, however the fitting on valve itself was cracked in half. This is the reason water is not getting to IM. Made sure line was seated properlySpoke to Ed at WPTL (SR#7734846698). Went over findings and was tolf all my readings were good. Thinks the soft boxes are from unit being in defrost or CX leaving door open accidentally. Ordering dual valve. Spoke to CE and CX rescheduled for 12/9/22.; ordrng 1 W11482383 (dual valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lititz, PA 17543
Justin L.
Job Details: 12/02/2022
As per previous visit was able to access unit and replace icemaker. Ran test 57 to harvest and 45 to fill. Unit now operates as designed no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Annapolis, MD 21403
Andrew H.
Job Details: 12/02/2022
"Cx complaint unit is not cooling. Replaced 3 way valve, control board, evaporator, evap drain pan, evap cover, evap housing, drier, and compressor. Pulled unit to a 30 in vacuum, filled with 6 ounces of r134a. Unit is now working properly.; ordrng 1 W11435997 (Hosuing O/F)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Charles Town, WV 25414
Ricky E.
Job Details: 12/02/2022
"customer stated that the unit wasnt filling. verified issue and fnd loose cold connection at the valve. secured connection, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Norfolk, VA 23513
Carl A.
Job Details: 12/02/2022
cx cancelled at door
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near Potomac, MD 20854
Roberto I.
Job Details: 12/02/2022
"Cx complaint humming noise, damaged door gaskets.Confirmed damaged and noldy rc door gaskets. Compressor and fans on, unable to confirm any humming noise. Ordering 2 door gaskets 8201809. Collected $578.48, balance due $220. **2 COUNTS** per time consuing parts replacement; ordrng 2 8201809 (door gasket)s and 1 2 counts"
We serviced a
JENN-AIR OVEN
Model JJW2827DS01
Near Fairfax, VA 22032
Jason A.
Job Details: 12/02/2022
J14OLE1AP1. CX compalint DBL OVEN F2E1 error codes. Replaced console. - console is new & factory sealed. Prog Model JJW2827 & set date & time. Test both ovens heat to 350F. No error codes. Seals are stiff & flattened. Parts OOS. CX paid labor $110 > JJ; ordrng 2 W10739090 (Upr & Lwr gaskets)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Herndon, VA 20171
Christian C.
Job Details: 12/02/2022
Installed control. Set temps to recomended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fairfax, VA 22032
Demonte S.
Job Details: 12/02/2022
"Installed the Compressor, Couplers & Driers. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit to 2.0 Oz's. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.); used 1 W11504431 ( Coupler ( van stock)) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Amelia Court House, VA 23002
Jerod R.
Job Details: 12/02/2022
"tested unit found unit is leaking at uppr left corner due to a malformed gasket , ordered new gasket; ordrng 1 W11483553 (gasket)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Ashland, VA 23005
Thomas B.
Job Details: 12/02/2022
Cx complaint unit is not working properly inspected unit found the left hand side door dented ordering door skinfor repair; ordrng 1 W11455430 (Door skin) and 1 W11178521 (nameplate)
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Bel Air, MD 21015
Neil H.
Job Details: 12/02/2022
"AS I WAS REMOVING THE GLASS TOP IT WAS STUCK SLOWLY LIFTING I HEAR A CRACK LOWER CENTER EDGE CRACKS THANI REPLACE THE SWITCH PUT UNIT BACK TOGETHER AND THEN PUTTING KNOBS BACK ON ALL WHERE GOING ON GOOD THAN THE LAST ONE THE BLOWER FAN SWITCH IT FALLS THROUGH THAN THE FAN COMES ON AND WAS RUNNING THAN AFTER ABOUT 30-45 SEC BURNING SMELL LIKE THE BLOWER MOTOR BURNED OUT AND SWITCH IS IN 2 PIECES COOKTOP GLASS,BLOWER MOTOR AND SWITCH NEEDED EVERYTHING THAT COULD HAVE WENT WRONG IN A JOB HAPPENED HERE TODAY 2ND TECH NEEDED ON RETURN CX UNDERSTANDING OF EVERYTHING HE WAS RIGHT THERE AND WITNESSED ALL THE CRAZY THINGS HAPPENING 1 BY 1; ordrng 1 W10296247 (Whirlpool Range Main Cooktop - Black) and 1 WPW10247585 (motor-blwr) and 1 WP4456836 ( Switch, Blower)"
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Lancaster, PA 17601
Justin L.
Job Details: 12/02/2022
"CX complains unit was not activating cycles. During testing cold water had no flow from the valve, when removing the cold water inlet hose from valve silica gel was discovered clogging the valve. Was able to clean clogged valve and hose. Unit now checks good. No further work needed. Collected $120 for service call."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 12/02/2022
"installed parts, unit cks ok..."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Dillsburg, PA 17019
Fred G.
Job Details: 12/02/2022
cx complaint unit was making noise but no water was dispensing. inspected unit and entered into daig and found f8e1 error code. ran auto test and found water was not dispensing as designed. removed both hot and cold lines and dispensed them into basket and found water pressure from house was good. removed inlet valve and found settlement in valves. cx is running on well water. was able to replace the valve and test unit. unit now checks good. i did advise cx to get screens for there water lines.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Winchester, VA 22603
Ricky E.
Job Details: 12/02/2022
compressor shipped unpressurerized and rattling.. will reorder part...; ordrng 1 W10507884 (compressor)
We serviced a
WHIRLPOOL WASHER
Model MHWE201YW00
Near Washington, DC 20003
Emmanuel R.
Job Details: 12/02/2022
"Cs unit is leaking , confirmed complaint. I found the hose that connects to the cold water valve is dripping water consistantly. Test unit itsself and the unit is not leaking, Advised customer he will need to replace the water hoses with a new on."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Baltimore, MD 21209
Justin S.
Job Details: 12/02/2022
cx says the unit has leaked 3 times on the right side of the unit. doesnt leak every time since they use it once a day. put the unit into diagnostics and no error codes. ran the test mode and the unit is filling good. when the unit started to drain i found the drain pipe in the cx wall is slow to drain and is overflowing causing the leak. showed the cx. the unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hopewell, VA 23860
Chris B.
Job Details: 12/02/2022
cx comp unit will not work insp unit found f5e4 lid not opened between cycles found unit buzzing when in agite and when in spin unit will hum and buuz unit will need cap W11395618; ordrng 1 W11395618 (cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Arlington, VA 22203
David J.
Job Details: 12/02/2022
Cx complaint unit not making ice. Found filter to be jammed into filter head causing no water to pass through and be dispensed. Removed filter and now water comes out at proper pressure. Other complaint was ice maker does not produce ice. Inspected and found arm had popped out in the off position. Re installed arm and turned ice maker on. Unit needs a filter head and filter. Possible ice maker but told Cx to let us know in 24 hours. Quoted Cx for filter head and filter repair. Cx paid 120.00 for service call ; ordrng 1 W10844267 (Filter head) and 1 EDR1RXD1 (Water filter)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near York, PA 17408
Bernard M.
Job Details: 12/02/2022
Cx complaint unit makes noise while running. When arrived heard unit making loud metal vibrating noise. Accessed the compressor and found process stub vibrating against the cover. Placed mastic over pinched stub and placed cover back on and the unit no longer makes noise. Unit checks good
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Dillsburg, PA 17019
Fred G.
Job Details: 12/02/2022
cx complaint unit was making noise but no water was dispensing. inspected unit and entered into daig and found f8e1 error code. ran auto test and found water was not dispensing as designed. removed both hot and cold lines and dispensed them into basket and found water pressure from house was good. removed inlet valve and found settlement in valves. cx is running on well water. was able to replace the valve and test unit. unit now checks good. i did advise cx to get screens for there water lines.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Fallston, MD 21047
Neil H.
Job Details: 12/02/2022
CX COMPLAINT THE HEATER WAS ONLY GETTING 5VAC FOUND CONTROL NOT SENDING PROPER VOLTAGE REPLACED AND THE HEATER NOW WORKING GOOD.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Forest Hill, MD 21050
Neil H.
Job Details: 12/02/2022
CX COMPLAINT UNIT MAKING NOISE UNIT HAS CLOTHES IN IT AND IT IS MAKING STRAINING NOISE AND THE SCREWS ON THE FLOOR NOT SURE WHAT THEY GO TO BUT IT'S NOT THE WASHER ORDERING GEARCASE AND SPLUTCH NEEDED UNIT SOUNDED NORMAL EMPTY BUT LOUD FULL; ordrng 1 W11454734 (Whirlpool Washer Transmission Gearcase) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11239857 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 12/02/2022
"Cx complaint, no-cool installed parts to complete the repair, vacuumed and charged with 68 grams of R600A. Verified proper sor flow, cooling-freezing...working as designed.; ordrng 1 R600A (R600A JT VS) and 1 LOOK (LOOK) and 1 W11109499 (drier-tube JT VS), used 1 R600A (R600A), and 1 W11109499 (DRIER-TUBE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
"Installed parts per previous diag tested unit, no leak told cx to keep tested and if unit leaks to call us back unit is working as designed job is complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Silver Spring, MD 20902
Israel R.
Job Details: 12/02/2022
Customermer complaint unit is not washing correctly and the unit is shaking a lot. I found the unit is not level. I level the unit and found the unit has a loose splutch. I reseated the splutch and the unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Vienna, VA 22181
Christian C.
Job Details: 12/02/2022
"Installed IM, shutofff arm, and gasket. When removing FC door found crack in liner to the door screws. Cx did not have old IM and new IM does not have front cover. Ordering FC door and IM front cover. Ship door to cx oversized part.; ordrng 1 WPW10289690 (IM front cover) and 1 LW10858419 (FC door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO36FMX02
Near Washington, DC 20016
Emmanuel R.
Job Details: 12/02/2022
"Cs unit is not cooling in the Rc, confirmed complaint. I fpound the control board to be at fault. Unit is shuting down and powering back up and the control beeps everytime it flashes. Ruled out evap fan isnt shorting out and causing the issue. Advised customer the control for this unit is no longer availible. Collected for service call."
We serviced a
WHIRLPOOL COOKTOP
Model CVE3401B
Near Rockville, MD 20852
Roberto I.
Job Details: 12/02/2022
"Cx disagreed with charges, cancelled service"
We serviced a
WHIRLPOOL COOKTOP
Model CVE3401B
Near Rockville, MD 20852
Roberto I.
Job Details: 12/02/2022
"Cx disagreed with charges, cancelled service"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details: 12/02/2022
Cx was not home. She spoke with me through the door bell and asked to reschedule the appt. I put a TY card on her door at her request. I did not install the ordered parts.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAB12
Near York, PA 17408
Bernard M.
Job Details: 12/02/2022
Cx complaint unit makes noise. Ran test 4 and found compressor to be running and no noise being produced. Ran test 3 and found the evap fan hitting ice creating noise. The freezer door gasket wasn't sealing along the top creating ice to collect around the fan. Defrosted ice around fan then applied heat to gasket so it would seal. The door seals all the way around when closing. Unit checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Smyrna, DE 19977
Andrew W.
Job Details: 12/02/2022
"Cx complaint is unit doors not closing properly, and drawer in fridge not staying in correctly. inspected and verified complaint. the RC doors were closing the way they should, cx recently leveled the unit with a slight lean back and this allowed the doors to close on their own. the crisper drawer in the rc was just out of track. put drawer back in track and tested pulling it out and pushing it back in and it stays and operates as designed. unit is working as designed. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Smyrna, DE 19977
Andrew W.
Job Details: 12/02/2022
"Cx complaint is unit doors not closing properly, and drawer in fridge not staying in correctly. inspected and verified complaint. the RC doors were closing the way they should, cx recently leveled the unit with a slight lean back and this allowed the doors to close on their own. the crisper drawer in the rc was just out of track. put drawer back in track and tested pulling it out and pushing it back in and it stays and operates as designed. unit is working as designed. job complete"
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Richmond, VA 23236
Jerod R.
Job Details: 12/02/2022
"tested unit found unit has bad ice grid heater , wire is severed; ordrng 1 W10919199 (grid-cuttr)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newark, DE 19713
Alexander W.
Job Details: 12/02/2022
Installed lid latch per previous diag and tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Millsboro, DE 19966
Michael E.
Job Details: 12/02/2022
Replaced IM as per previous diagnosis. Tested unit and it is now working proiperly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Manchester, MD 21102
Brian R.
Job Details: 12/02/2022
"cx complaint is with units running and said unit just wont wash or wash like it should. found the same code twice of F7E1 tach missing or wrong signal. . tried to run DLMS cycle and nothing. motor hums and vibrates and then unit shuts down and flashes code F7E1. unit will need motoe repled. updated actuator and it came out as well. will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11395618 (Capacitor) and 1 W11283592 (Motor), used 1 W11481722 (Actuator) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Riva, MD 21140
Mitchell H.
Job Details: 12/02/2022
cx complaint unit is not draining well. inspected and confirmed. no clogs but drain line is not ran properly. drain pump is weak also. drain pump i had with me today had a small crack on the plastic and did not want to risk it leaking so re ordering new pump and when we come back we should re rouote the drain through the bottom of cabinet instead of the top. snapped pic of POP still in warranty by 1 day; ordrng 1 W11412291 (drain pump.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 12/02/2022
"cx complaint rack falling when trying to use, checked unit found adjuster wheel seperated from adjuster, replaced adjuster, tested unit working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Woodbridge, VA 22192
Demonte S.
Job Details: 12/02/2022
Inspected the unit. Found that the cx is saying it's hard to pull the Upper Rack out. Checked the Upper Rack. Found that the Right Rear Wheel is not in the Track. Fixed the Wheels. Tested the unit. Unit is working as Designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wilmington, DE 19805
Alexander W.
Job Details: 12/02/2022
Cx stated unit not drying clothes inspected tested and verified cx complaint found nothing wrong with dryer washer not spinning clothes out properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Woodbridge, VA 22192
Demonte S.
Job Details: 12/02/2022
Inspected the unit. Found that the cx is saying it's hard to pull the Upper Rack out. Checked the Upper Rack. Found that the Right Rear Wheel is not in the Track. Fixed the Wheels. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Darlington, MD 21034
Neil H.
Job Details: 12/02/2022
COMPLAINT HEATING NOT WORKING I CONFIRMED IT RUNNING DIA TEST MODE AND CHECKED THE HEATER FOR CONT. CHECKED GOOD AND CHECKED THE HARNESS OREDRING NEW CONTROL; ordrng 1 W11462458 (CNTRL-ELEC) and 1 W11573758 (THERMOSTAT)
We serviced a
WHIRLPOOL DRYER
Model WED8500DC
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
Cx stated sound coming from unit during operation inspected tested and verified cx complaint found idler and rollers defective ordering belt just in case cannot reached due to SO part. ; ordrng 2 WPW10314173 (Roller)s and 1 W10849499 (Belt) and 1 W10837240 (Idler)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Newark, DE 19713
Alexander W.
Job Details: 12/02/2022
Cx stated unit is making loud noises during cycle inspected tested and verified cx complaint found drive hub defective tried to remove wash plate wash plate seized would need to be cut out. Gave cx quote for wash plate and drive hub cx denied quote paid service call by check job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lititz, PA 17543
Justin L.
Job Details: 12/02/2022
As per previous visit was able to access unit and replace icemaker. Ran test 57 to harvest and 45 to fill. Unit now operates as designed no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Odenton, MD 21113
Mitchell H.
Job Details: 12/02/2022
cx complaint unit is leaking. inspected unit and tested every single component with water. no leaks. filled unit all the way up shook around and drained it all out and not a drop anywhere. looked under unit after the fill and did not find any sign of water form unit. (new or old) unit checks okay. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Hampstead, MD 21074
Brian R.
Job Details: 12/02/2022
cx had a recording of sounds unit is making. a clicking at the end of each stroke and a srcapping sound as well. nothing really high pitch. he said its not every load its every few loads and he doesnt do large loads or to heavy of loads either. we ran a quick wash to listen to unit before breaking down. units O-O-W and he knows and not to happy about unit and needing repairs. no codes in unit. pulled unit and removed stator and found oil all on slidder this time and on magnets as well as causing unit to have the issues. went over unit and repairs and hes very upset and advised he will be calling in. new home and less the 2 years old and big repairs like this and he shouldnt have to pay for this and whirlpool shown own up to there appliances he said. will order parts for now. quote given; ordrng 1 W11393685 (Gearcase 263.77) and 1 W10734521 (Slidder 18.64) and 1 W10754158 (Stator 155.01) and 1 W10754448 (Clutch 85.97) and 1 W10754161 (Rotor 168.25)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Eric W.
Job Details: 12/02/2022
"cx complaint is jennair built-in microwave - door does not shut well. it is not a smooth close, and light not cuttin on confrim lights wasnt cutting on went in diag mode and tested the lights and the door switch the MW light didnt cut on at all and the door switch opened and closed inconsentley ordering parts; ordrng 1 WPW10490593 (housng-lmp) and 1 W10886919 (lmp-basles) and 1 W11033422 (interlock) and 1 W11325784 (AM) and 1 W11238401 (transformr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Shippensburg, PA 17257
Andrew S.
Job Details: 12/02/2022
Cx complaint is that the icemaker isnt making ice consistently. Upon arrival I found that the FC temp at at 0 Deg. I ran the harvest test and found that the ice maker motor is loud and sticking at the twist position. I was able to replace the ice maker. The unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ04
Near Sterling, VA 20164
Richard B.
Job Details: 12/02/2022
"CX complant. Light out in freezer and crisper drawer broken. Prior diagnosis found freezer LED out and drawer broken. Installed new led in freezer and crisper drawer. Both working as designed, Confermed when door is closed light goes out. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fairfax, VA 22030
Jason A.
Job Details: 12/02/2022
CX complaint WASHER not spinning or draining. Load is wet at end of cycle. Founbd F7 E1 error & cannot manually agitate or spin. Replaced actuator & test. Actuator moves but still no agitate or spin. Motor measures 4OHMs & cap 59 uF. Parts are at Whirlpool > JJ; ordrng 1 W11222082 (motor-drve) and 1 W11411581 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Waldorf, MD 20601
Robert A.
Job Details: 12/02/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Yorktown, VA 23692
Lucas R.
Job Details: 12/02/2022
"upon arrival spoke with cx advised was 10 min away, waited, upon arrival cx had to pick up daughter, pre id'ing stator for return visit as well if available, advised cx to contact office as earlier appt. may be available.; ordrng 1 W11354541 (stator)"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2574DEM01
Near Frederick, MD 21702
Ricardo S.
Job Details: 12/02/2022
"the client has the fridge unplug, so i reset the power, compressor sound normal and frost pattern is good, but the client inform me that she found frost build up on the freezer wall, that means the defrost is not working. order evaporator freezer assy; ordrng 1 WPW10514110 (motor evaporator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Urbana, MD 21704
Ricardo S.
Job Details: 12/02/2022
i got here and the customer opens the door and informed me that she never call for any service
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Ocean View, DE 19970
Michael E.
Job Details: 12/02/2022
CX complaint: water in unit after cycle. Tested and verified complaint. I found the unit failed the air flow test with the electronic air flow tester. I informed CX of this and advised she contact builder to resolve. Unit is heating and tumbling properly. Unit is working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23452
Anthony D.
Job Details: 12/02/2022
cx complaint unit not making ice checked unit to find E2 motor lost position code ordring icemaker to complete repair; ordrng 1 W11579560 (ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Bowie, MD 20716
Shawn D.
Job Details: 12/02/2022
cx complaint unit was showing f2e1 error code called whirlpool and wa told unplug and when they plug it back in they said it sparks at the outlet. inspected unit and plugged it in and it does spark this is normal. checked for errors and had none. ran test 51 and got stuck at step 18 checked gearcase and is leaking oil. unit has a bad gearcase slider clutch and washplate. called safety spoke with dana sr#7735149995 documented issue and eft cx with quote; ordrng 1 W11393685 (gearcase 263.77) and 1 W10734521 (slider 18.64) and 1 W10754448 (clutch 85.97) and 1 W10775188 (washplate 94.74)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17408
Bernard M.
Job Details: 12/02/2022
"Replaced lid latch,capacitor and control, ran auto test and unit completed test without issues or noise. Unit runs as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 12/02/2022
arrived informed cx on pricing and she has extended warrenty she said she made appointment online and she said it showed her warrenty when filling out form. told cx to call whirlpool to send correct ticket over
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Myrtle Beach, SC
Jason T.
Job Details: 12/02/2022
"Tech called and spoke with tech line in reference to the unit, was advised the unit will disable the broil cycle when the door is left open to cook, this is a Safety design per tech line, spoke with Chris REF # 7735190455 to document. Also called and spoke with the cx to advise that the broil is working as designed when the door is closed, when left open the flame will shut off, cx agreed."
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ04
Near Sterling, VA 20164
Richard B.
Job Details: 12/02/2022
"CX complant. Light out in freezer and crisper drawer broken. Prior diagnosis found freezer LED out and drawer broken. Installed new led in freezer and crisper drawer. Both working as designed, Confermed when door is closed light goes out. Job completed, RB"
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3064XS00
Near Havre de Grace, MD 21078
Neil H.
Job Details: 12/02/2022
"CX COMPLAINT THE LR BURNER NOT SPARKING BUT ELECTRODE GOOD AND THE LF BURNER SWITCH IS LOCKED AND KNOB BROKEN 755.06 TOTAL CX WILL THINK ABOUT REPAIRING 120 COLLECTED; ordrng 1 WPW10284885 (knob) and 1 W10441652 ( Valve, Gas (lf,rr))"