informed customer that the handle was deemed comestic heated oven checked to make sure heat wasn't escaping

"customer stated that the unit wasn't drying. verified issue and fnd blown element and tco... replaced part, unit cks ok.. 2 year costco warranty"

"Cs unit is still not cooling after repairs, confirmed complaint.I found the Rc is 44 but the Fc is in room temps no frost pattern.I suspected a leak so i removed evap cover and compressor cover used my UV light to check for leaks , no leaks found. Test 5 compressor ramp up 154watts , Fc evap started buidling frost pattern, Fc fan runs only in diagnotics mode. Fc thermistor 4k, in range. Removed control cover and i got a heavy warm plastic smell. Spoke with tech line. Replace both UI and control. Customer paid for parts.sr; ordering 1 WPW10675033 (cntrl-elec) and 1 W11330971 (UI) and 1 looklook"

Called techline. Advised level of ice is normal. Advised cx how to adjust ice to make it stop sooner. Unit is working as deisnge.d

Cx complaint unit won't power on. Arrived today and inspected. Found no power turning on. Removed console and inspected thermal fuse. Found OL. Replaced thermal fuse and re installed parts. Powered unit back on. Unit now comes on and set time. Tested unit. Unit heats. Unit is now working as intended. Job complete

Cx complaint unit gives low flow error. Inspected unit found F8E1 low flow error. Ran through diag and cold water valve is barely letting water through. Stacked unit. Will need to bill landlord on file. Cx at the unit was just a tenant.; ordering 1 look (look)

CX complaint GAS COOKTOP slow to ignite & gas smell even when not in use. Used gas leak detector & tighten connections. Check burner caps & realign. Burners now ignite within 2 to 3 clicks & NO GAS LEAKS >JJ

"cx complaint of unit not washing,checked unit to find the following errror code F7E1,found that the splutch and belt had failed replaced parts from truck stock tested unit works as designed ````````; ordering 1 W10721967 (Drive Clutch Kit CA / VS) and 1 W11239857 (Drive Belt CA / VS), used 1 W10721967 (Drive Clutch Kit CA / VS), and 1 W11239857 (Drive Belt CA / VS) from stock"

replaced part and tested unit.found no leaks.unit is now good.

cx comp unit is makes wierd noises inps unit conf cx comp found obstruction in sump removed obstruction tested unit working as desighned

cx says the unit is not washing in hot enough water. the unit has a fae2(vent) error code in memory. ran the diagnostic and cycle compelted without any error codes afterwards. the unit is warm inside afterewards. showed the cx hot to turn on high temp wash and sani rinse

cx could not provide pop cx stated unit is within a year and did not want to pay out of pocket advised cx to call bcak with pop

"cx complaint unit leaking, at bottom right, checked unit, unable to duplicate at this time, found drain tube somewhat clogged, removed buildup, no water water lines on bottom of unit, verrified drain through evap compartment, no cracks in drain pan, set to 8 hour defrost, unit working as designed."

"Replaced aprts, unit still not working, f9e0 miswired.. i call TL Spower cks ok, main board receives 120 and 240 vac, all wires cks ok, unit needs a new control paned; ordering 1 W11297728 (console)"

replaced pts tested unit working as designed

cx complaint of clicking noise and unit not spinning out unit will need new hub cap splutch shifter; ordering 1 W10528947 (hub) and 1 W11428524 (cap) and 1 W10721967 (splutch) and 1 W10913953 (shifter)

Confirm CX is complaint of water leaking into the ice maker and his filled ice bin completely and covered ice maker removed ice from ice bin area and ice maker replaced bin and ice maker prior to installing valve found wrong valve sent ordering correct valve; ordering 1 W11546685 (Valve)

"CX complaint: after repair still not coolingInspected unit, confirmed CX complaint. At first evap fan wouldnt come on. inspected harnass and found fan connection was loose. resecured and tested unit. fan now runs. Checked evap thermistor, read 18k in frost(good) but at control read 6k (not good) ordering new thermistor and Control to fix issue. control not reading thermistor properly.; ordering 1 WPW10384183 (thermistor) and 1 W11566851 (control) and 1 look (look)"

CX complaint DW rack falling. Secure middle rack. Inspect the rest of components. Ran test wash. NO LEAKS > JJ

"CX complaint: no coolInspected unit, confirmed CX complaint. Evap fan working good but no frost pattern on evap. Heavy frost on line comming into evap but thats it. suspected low charge or leak in system. Compressor running super hot. R600 unit so i unplugged for safety till fixed. Contacted SS tech DS and ordered parts requested. 3 count Job SS job. Bring nitrogenEvap, Compressor, Dryer and lock rings/couplers.; ordering 1 look (look) and 1 nitrogen (nitrogen) and 1 W11580057 (compressor) and 1 W11109499 (drier) and 3 W11504445 (coupler)s and 3 W11504447 (coupler)s and 3 W11504415 (coupler)s and 3 W11506619 (coupler)s and 3 W11504445 (coupler)s and 1 W11579351 (evap assembly) and 3 W11504450 (lockring)s and 3 W11506620 (lockring)s"

Drain pump replaced and tested. Unit is working properly. Old part left with customer.

"CX complaint: drain issue with unitInspected unit, confirmed CX complaint. Ran 2 test cycles, both threw a F8E2 and the first cycle also threw a F4E3. Inspected connections, all were good. Drain pump resistance was in range and Wash motor had continuity. But during both cycles drain and wash motor sounded weak. Unit also has clogged drain hose and Air gap. Unit needs new sump, drain Pump, and Drain hose check valve. Also needs air gap cleaned. Showed everything to CX and at this time they do NOT want to repair. Saved Quote on SD. CX paid svc fee for visit via CC.F4E3F8E2"

"Cx states oven display not working, inspected and confirmed display not lighting fully. Installed new display, powered on unit, all parts of display now working."

"i arrived to cx home and first took temps and found 37 degree RC, FC temps were 0 degrees. I found all fans were working as designed. units frost pattern were perfect. I did find FC led was out. I replaced it with van stock. unit checks good.; ordering 1 W10695459 (module (FG VS)), used 1 W10695459 (module) from stock"

Cx complaint of rattling/bumping noise. Arrived today and inspected unit. Ran diagnostic cycle. Found no error codes. Ran diag cycle and unit completed cycle with no issues. Heard the drain line tapping back panel when spinning. Adjusted unit to make sure nothing touching. Inspected under unit and found nothing wore out. Inspected suspension and it was tight and. It weak. Explained to Cx if the noise happens again to try and record a video and make sure nothing is pressed against unit. Unit is working as intended job complete

"Replaced parts, unit tested and now the turntable motor spins all the time, all connections o interlock switches cks ok, i call TL, per tl unit needs a new interlock switches and cntrl board. order motor just in case; ordering 1 w11342846 (cntrl elec) and 1 w11551558 (upper interlock) and 1 w11551761 (lower interlock) and 1 W10642989 (motor-turn)"

"Cx complaint oven not working, eror on display.Ran test mode, found F1E0 error. Per tech sheet unit needs control board replacement. Ordring control board W11546066. Pre id sensor to be used on return if needed.; ordering 1 W11546066 (control board)"

cx complaint the unit is unresponsive sometimes. checked the unit and it is working at this time. cx stated she had to cycle power last night due to the screen being unresponsive and having small dots all over the screen. she showed me the video she had taken. ordering a new door assembly to resolve the issue. will return once the part comes in.; ordering 1 W11186019 (door/mw)

"at arival RC temp 29, replaced main control, test3 damper open and closed , inspected damper seal,, seems tight no air leak, wrong harness sent (ice maker harness with thermistor), cx to monitor temps if still to low, ordering thermistor kit W10316760 and 212643 permagum to seal damper"

Per previous diag I was able to access and replace the control. I then ran the calbration and diag test and found that the unit is functioning as intended. Job complete

Installed UI calibrated tested working as designed.

replaced cam gearcase drain pump and drawer after calibrated and ran diag sounds normal

CX complaint is dryer no power. Inspected and verified proper voltage at terminal block at all points. Checked thermal fuse and door switch and both were bad. Replaced both parts from pre-id. Teasted unit after repair and it is now working properly. Job is complete

cx complaint ids with unit and its temps. said unit won't cool like it did before. said someone came out and looked at unit before and ordered parts and then asuron canceled ticket he said and told him unit was in garage but its a out door unit. took temp reading of 61 in unit. was the same on his guage in unit. took cover off and evap clear and no frost and lines are as warm as unit. compressor running and about a temp of 147 at time of service. unit needs a SS tech to pull vac and check for leaks. will order parts that could be needed on his return. office will schedule.; ordering 1 W11507067 (Evap) and 1 WPW10383615 (Thermistor) and 1 WPW10143759 (Drier) and 1 W10140971 (Compressor)

cx complaint is they cant use unit as it shows a F2E2 code and says call for service. unit was froze and had to unplug to reset to check for codes and test. power at wall and control checks. issue is with concole and being froze. unit shows O-O-W but grandmother thats here thinks its newer then that. gave quote and they will call back for repair. she paid 120 labor; ordering 1 W11478526 (UI Panel 254.05)

cx complaint unit is not dispensing water.inspected unit and found filter head to have a broken.replaced filter head and unit is now workijg good.

"Gearcase, splutch, actuator, and belt replaced and tested. Unit is working properly. Old parts left with customer."

"Was able to access unit and replace parts parts per previous technician. Unit filter still did not reset. Tested water filter reset switch and unit shows 0.0 ohms when filter is down and O.L when filter is closed. Went into diagnostic test, test 67-water filter switch is working as it should. Test 21-water filter time rating shows 182-, test 23-129 Test 24-shows 0. Called techline and spoke to Butch who is refering me to PR for further guidance. Due to expecting return call from techline would reccomend sending same tech back out. Office to schedule with CX when all parts arrive.; ordering 1 w11577100 (user interface) and 1 WPW10675033 (main control) and 1 look (look)"

"Cx complains about a beeping noise, inspected unit, no error codes the drip pan is dry, cx has a water detector sensor under the dw and the battery is dead, dw works fine"

"CX complaint. Washer doesn't lock. OR WORK. pRIOR DIAGNOSIS FOUND UNIT NEEDS LOCK AND STRIKE. INSTALLED both and tested unit, Working as designed , job completed, RB i"

CX complaint was that the handel was not staying secure on the door. I was able to secure the handle and unit test good.

"cx complaint unit won't heat. inspected unit and found upper thermal cut off was fualty again. tested element and found it to be good. I then found a big clog in the exhuast housing. thats why thermal cut off kept failing. removed clog and replace upper thermal cut off and found unit now checks good. I found lint trap is not collecting all the lint. unit needs lint trap as well. please ship lint trap to cx. cx can insert it herself with out return visit.; ordering 1 279816 (thermal cut off (FG VS)) and 1 339392V (screen) and 1 looklook, used 1 279816 (thermal cut off) from stock"

Cx complaint light bulb under unit is not working. Arrived today and inspected found after previous tech he had found unit needed a new control. Unplugged unit and removed ui. Replaced control and bulb. Powered unit back on and set time. Tested unit with wet paper towel. And tested light feature. Unit is now working as intended. Job complete

"upon arrival noticed unit is a GE, spoke with ts, was advised we do not work on GE."

"installed handle trim, console panel and drawer panel per previous, tested all pos ok"

cx complaint is unit started with no water out door then no ice and things on top shelf are freezing. took temp readings of 7 in freezer 36 in fridage. unit set to 37 n 0. when pressing paddle as well as test valves open and check. filter gets pressure and i emptied. put filter back in then nothing but filter fills. replaced filter housing and same. also found both temp sensors blocked and units not reading temps the way it should. cx had new filter and the same. will order both valves as well as control. office will schedule when paerts are in.; ordering 1 W11512399 (VALVE-INLT) and 1 WPW10341320 (Duel Water Valve) and 1 W11620204 (Control)

"Cx complaint FC has build up in back. Inspected and found heavy ice build up on evap cover. Accessed and defrosted evap and found the wire to heater connection coming out of mullex. The defrost heater is at fault. Ordering heater harness, once part is in contact cx to reschedule; ordering 1 W11650660 (FC heater harness)"

"CX complaint was that the unit would not start a wash cycle. I found in daig the unit had a f5e1 error code stored. I was able to clear the code and ran a auto test. I found the lid lock to click 3 times and error code woulr repopulate. I clerared the code once more and replace the lidlock from van stock. I tehn tested unit on a auto test and a normal cycle. Unit test good.; ordering 1 W10810403 (Lid lock (VS)), used 1 W10810403 (lid lock) from stock"

Customers complaint is unit still not performing properly on a certain cycle. Found the extra power button was on when they used that cycle and it uses very little water to boost the concentration of soap to boost stain fighting. Started a cycle with some items and it filled up all the way. All check ok.

Customer complaint unit is that the ice keeps getting stuck on the chute and when she wakes up in the morning there are cubes on the door tray. I tested the unit and ice cubes a good size and found the ice door is working but sometimes it get stuck open and sometimes it closes really fast and jamms ice still coming down. Ordering ice door. 4 at tribles.; ordering 1 W11423781 (ICE DOOR)

I was able to access and repolace the motor and the blower wheel. I then tested the unit and found it tobe opperating as designed. UNit test good.

"upon arrival temps at -3 and 38, resecured thermistor cover in fc, unit working as designed."

checked unit again and further test found unit drain pump has failed.spome with mr and could confirm too.1091a 12 tribles called office to reschedule; ordering 1 1901A (pump)

"no service port on the low side of system. high side pressure is 75psi. found dye on the evaporator(pic) replaced the evaporator and filter along with adding a low side port to the system. filled and checked for leaks. the unit is now cooling good.; ordering 1 W10143759 (drier (service) (js vs)), used 1 w10143759 (filter (js vs)) from stock"

installed all parts. All check ok. operating as designed

"Cs water stays in the dispenser, confirmed complaint. Pulled up the service manuel and showed customer this is normal. Also she thinks it wasn't pushed in all the way so the drain wasn't connecting to drain out most of the water. On top of that she had old dried up detergent that is making sticky. Cleaned off dispenser and tested it. Unit is working as deisgned."

Replaced cab wrapper as per previous diagnosis. Tested unit and am now getting a gap on the left. Body appears to be contorted. Called WPTL and sent TL a pic of the problem. I was transferred to trade care. Trade care said they would review this and contact CX in 2-5 days for resolotion. Job ius complete

cook top knobs to easy to turn center burer not locking in place at ties burner letting gas old without knowing left front burner not igniting when trying to use soot on burner head caps not installed on correct burner head left front burner sparking ordering center manifold burner caps front left and right burner heads and ignitor tech line; ordering 1 W11381269 (manifold center front and rear) and 1 W11344538 (burner caps) and 1 W11344539 (flame spreader) and 1 W11580024 (ignitor)

"Installed UI-Panel, tested all unit functions for proper operation, cycle temperature tested at 145 degrees...working as designed."

"CX complains ice maker is not working. After previous text visit he has found error code E2. arrived today and inspected and found same error. Removed and replaced with new ice maker, cut power and let unit reset. Re checked error codes after install and now have E0( no errors). Cx paid in full over phone. Unit is now working as intended. Job complete"

"Cx complaint unit makes noise. When arrived cx played video of noise and it sounded like metal on metal banging. from the backof unit. Removed back panel and found the metal clip from harness had detatched from the outer tub. Clipped harness back in, ran test cycle and the unit no longer makes noise. Unit checks good"

"Cx complains that the unit was not cooling for one day, inspected unit, Fc temp 2 degrees, Rc temp 39 degrees, ice maker works ok. i ran test mode, no error codes e0.. power cks ok 120vac, all connections cks ok"

replaced door glass.. unit cks ok

Inspected the unit. Found that the cx is saying that the Dishwasher will not Drain at times. Per last Technician to replace multiple of hoses. Per Installation instructions page 12. Do not hook up multiple hoses. Hose should not go past 12 feet. ( Any questions please check Sd Pictures.)

customer complaint lights was blinking and shortly after no cool had to throw out food ran test 1 -1 2-1 3 dmaper opened and closed evap fan motor running test 4 condenser fan came on than compressor whine for a few seconds and than nothing test 5 no change when ramping up or down ordering compressor and inverter; ordering 1 W11087200 (inverter) and 1 W10832994 (compressor) and 1 WPW10143759 (uv dryer) and 1 w11506635 (process stub)

Installed new part. Found issue is still there. Also after installed found dent in new front panel. NTO UI and panel; ordering 1 W11416785 (panel) and 1 W11622505 (console)

Customer complaint unit is not cooling. I tested the unit and found the unit is overfrosting. Ran heater test and found the unit is not turning on the heate. I thawed the unit and found the unit heated harness is backing up. I reseated heater and ran test again the heater is on. Unit will need new heater. Call customer when part is available. She could not find the POP but the unit is under warranty. She said the closing papers are with her tax attorney and she will have them when we come back. The closes date to the closing is the delivery which is 6/20/22. Call customer when part is available.; ordering 1 W11650661 (Heater)

"Installed new control and harness. while replceing i notice the switch is bad and will needs to be replace the light is not turning on and sometimes it flickers.; ordering 1 W11396033 (switch.), used 1 W11396033 (switch ir vs) from stock"

"fnd units switch cover sticking inplace.. removed cover and cleaned and removed hard edges, unit cks ok.."

Inspected the unit. Found that the cx is saying that the Freezer Door isn't Sealing. Checked the Door Seal. Found that the Right Upper Corner isn't Sealing. Used Heat Gun to Seal Door. Door is now Sealed. Unit is working as Designed.

(No Pressure at all in the unit like the unit has been emptied.)Filled the unit with Nitrogen to 140 Psi. Unit is holding pressure. Waited 25 mins when checking pressures. Checked the Drier with Soap Bubbles. No Bubbles found. Pulled a Vacuum on the unit. Unit is holding pressure. Filled the unit. Unit is working as Designed. (Cleared all Dye from the Drier. Which was just a drop. No Dye at any welds only in the middle of the Drier. No holes in the Drier. Put tamper proof Paint on the High and Low Side. Please see Sd Pictures if any questions.)

replaced door switch. tested unit working as designed

Cx complaint missing part. After previous visit door was installed and did not have door pad installed. This was causing the door to touch the cabinet which would cause scratches and damage to frame. Installed new pad and re aligned door. Unit is now working as intended. Job complete

replaced control and drain pump. completed dlms cal with no issue found.

"Installed Compressor, Coupler & Drier. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Pressures are 1 Bar & 120 Psi on the high side. Unit is starting to Cool. Unit is working as Designed. ; used 1 W11506635 ( Whirlpool Refrigerator Access Valve Coupler) from stock"

nstalled new console control and drain pump and tested unit

Removed and replaced the harness wire with thermostat tested for proper use unit now functions Normally

"Cx complains that the door will not closed, inspected unit, hinges and strike cks ok, door works fine. dishrack and rails cks ok.. dw door cks and works fine"

installed new sump/ tested unit. Job complete

"Units motor/ shaft failed , coupler won't fit and turntable unable to rotate.; ordering 1 W10911403 (motor) and 1 W10911403 (shaft) and 1 look (look) and 1 2man (2man)"

"Replaced parts and resetted power. Compressor, fans and dispensers worked ok."

"Cx complaint Rc too cold on raccomended setting and too warm (40F) on 2 lights setting. Meat pan comes off tracks.Found Rc set to raccomended setting, 2F in the Fc and 32F in the rc. Tested pan meat, it came out the track every single time. Ordering control box W11613298, Rc thermistor WPW10384183, left track WPW10468555, right track WPW10468556 and meat pan WPW10308849.; ordering 1 W11613298 (control box) and 1 WPW10384183 (thermistor) and 1 WPW10468555 (left track) and 1 WPW10468556 (right track) and 1 WPW10308849 (meat pan)"

unable to locate unit.; saved ticket

cx complnant unit giving h2o error inspected unit found water comming into unit unit will need new water inlet; ordering 1 W11535094 (water inlet)

Installed new coupler and uv filter on unit . Vac unit down in deep vac 30in vac.. held vac.. refilled unit . contatcted to rescheduled cx to return and check for dye..; ordering 1 look (look) and 1 3ct (3ct)

"CX complains unit is making a squealing noise. Unit shows no error codes, ran unit through diagnostic test cycle, unit made no unsual noises. ran unit through a quick cycle with a full load, unit made a slight squeel through the splutch area but began to correct itself. Found the clutch and actuator are binding and causing issues. Also ordering capacitor due to finding currect capacitor to start to be failing. Office to schedule follow up visit when approved by lowes.; ordering 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 W10721967 (splutch) and 1 W11239857 (belt)"

"Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed, no further work needed"

Cx complaint is lights not coming on. Tested inspected and verified complaint. Found the door switch to be defective. Replaced switch from pre id and unit is now working as designed. Job is complete.

cx complaint unit goes from sense to done. inspected unit and entered diag and found 0 errror codes saved. ran auto test and found when unit went into a agitate the motor was just humming. tested capacitor and found it to show 0.L. called TC (W16LRT0DPL1) to see if they could help the cx. replace capacitor and found unit now checks good.

i was able to access unit and replace the temp sensor as per previous visit. tested unit and found temps now match temp readings. unit now checks good.

"CX Concern the unit not coming on , found loose door switch .. tested unit.; ordering 1 look (look)"

Replaced parts and ran test 44. The ice maker worked ok.

"cx complaint loud noise when hot, checked unit found warped blower wheel, rubbing in housing, replaced blower, tested, unit working as designed."

"Customer complaint is that the unit stopped working after they did one load and the unit was very hot. Inspected unit found after pressing start button the unit would not tumble or respond. I found that tube is crimped in multiple areas but is only about 4 ft long. I removed vent from the wall and immediately noticed it was completely clogged with lynn. I remove that from unit and found the same exact thing. I documented lit in the vent. I cleared all lit with lint brush. And reformed then. I removed back panel and sound thermal fuse had opened again and was also missing a quarter inch screw from the thermal fuse where it mounts to the blower housing. I reinstalled new thermal fuse from Van stock and quarter inch screw. I reattached event and tested unit. Unit is now heating and has good air flow. I also went outside to make sure that vent door was opening properly and it is now after removing lint from vent door as well. I advise customer that they should replace vent here very soon just do to the crimps that were in it and to have a better airflow. Customer understands and unit is now working properly; ordering 1 WP3392519 (Thermal fuse) and 1 LookAHvs (Look AH vs), used 1 WP3392519 (Thermal fuse) from stock"

"Customer complaint is that the unit had a f9e0 for miswired unit error code. Inspected unit found unit had f 1e5 inverter failure, f 6 e8 appliance manager lost communication. 980 miswired unit. Customer States that they would have this error code appear they would cancel the unit restart the unit and then it would work. Customer also state is on Friday that the power went out to the whole community for about 3 hours and then the unit in the house powered back on and the unit began to work. Without any issues. I then cleared all error codes and tested all functions. I found microwave is heating properly oven is heating properly all fans are working. I did notice that microwave light bulb is burnt out. I advise customer that control boards are covered under entitlements but labor, service call, shipping and tax are not. Customer would like light bulb replaced. I collected for the light bulb, service call, labor, shipping and tax. . Customer paid for total with credit card. Light bulb and stock it troubles. Ordering part. Attack; ordering 1 W10886919 (Light bulb)"

"Replaced compressor from previous diagnosis. Pressure tested, vacumed down and refilled with 68g of r600a. Unit is now working as designed. Job is complete."

"Cs unit is over filling, confirmed complaint. I found when you start the unit the water valves turn on and never shuts off unless you unplug it. Error code f8e3 over flow conditions. I checked the pressure switch and its working good also the water valve are good. Unit is having a control issue. Quoted customer but they decided to wait for now. Collected $120 for svc call."

"cx complaint unit is not washing clothes and sometimes clothes are wet at the end of cycle. inspected unit and entered diag and found f0e5, f7e6. cleared codes and ran auto test and found when unit was agitating the motor was not moving, mostly humming. lifted unit and found gear case oil all over everything. found unit is also seized together. quoted cx for repair and cx declined. charged cx only for serice call $120."

"cx complaint errorsf7e2, unit has never worked since moved in, found f7e2, ran diagnostics, ofter fill motor activated then errored, on all cycles at stat would pump then time on display would chang e to 8:01 , found 119v into contril but only 112v that dropped to 108v whrn motor activated, sometimes motor turned , ordering control and will use sump on return; ordering 1 W11632707 (control)"

cx complaint unit not starting. inspected unit and verified complaint. found lid strike defective. replaced strike and tested. unit is now working properly