We serviced a
JENNAIR RANGE
Model JMW2430IL03
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 12/02/2022
replaced control panel.tested unit and unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS4
Near Biglerville, PA 17307
Andrew S.
Job Details: 12/02/2022
Per previous diag I was able to access and replace the damper door. I then repowered the unit and found that the damper is functioning as intended. Job complete I collected the labor charge .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Baltimore, MD 21224
Alexander D.
Job Details: 12/02/2022
"upon arrival cx said after he defrosted unit, it did make a couple batches of ice but stopped again because overfrosting came back. tech sheet has a note saying twist tray icemaker thermistor will test open in diagnostics. pressed icemaker test button and it harvested and filled fine, icemaker not needed. tested heater and it is heating, brown wire is secure. put a piece of tape around brown wire connector to make sure it doesnt unplug again. found defrost thermistor only reading 3.4k while encased in frost. cleared all frost with steamer and replaced defrost thermistor from v/s. advised cx monitor and call back if overfrosting comes back or if it stops making ice again.; ordrng 1 WPW10384183 (thermistor(AD v/s)), used 1 WPW10384183 (thermistor(AD v/s)) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Frederick, MD 21702
Ricardo S.
Job Details: 12/02/2022
replaced parts.. upper rack cks ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Haymarket, VA 20169
Demonte S.
Job Details: 12/02/2022
Installed the Rail Mullion & Freezer Door. Heated the Door. Unit is working as Designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS
Near Chesterfield, VA 23832
Joseph D.
Job Details: 12/02/2022
could not locate; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bunker Hill, WV 25413
Ken M.
Job Details: 12/02/2022
Ice maker and valve replaced. Unit leveled. Unit tested and is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Goldsboro, PA 17319
Fred G.
Job Details: 12/02/2022
"cx complaint unit is leaking from underneath. inspected unit and found inlet valve is cracked at the valve itself, causing the leak. unit will need inlet valve to fix leak issue. scheduled cx for a return visit for 12/7/22.; schdld next appmnt for 12/7 WED !"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Hampton, VA 23669
Carl A.
Job Details: 12/02/2022
"cx compliant of unit not washing dishes,checked unit to find the following error code F4E3 tested unit to find the sump and motor to find it doa ordering sump and motor for repairs; ordrng 1 W11087376 (pump&motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Riva, MD 21140
Mitchell H.
Job Details: 12/02/2022
cx complaint unit is not draining well. inspected and confirmed. no clogs but drain line is not ran properly. drain pump is weak also. drain pump i had with me today had a small crack on the plastic and did not want to risk it leaking so re ordering new pump and when we come back we should re rouote the drain through the bottom of cabinet instead of the top. snapped pic of POP still in warranty by 1 day; ordrng 1 W11412291 (drain pump.)
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Alexandria, VA 22301
Lloyd B.
Job Details: 12/02/2022
Cx complained the unit did not finish a cycle. I left the vent fan unplugged and the cx has been using it succesfully. Installed new control and vent fan assy and ran through diagnostics. Job complete
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 12/02/2022
cx complaint burning smell.inspected unti and found no signs of thermal events.tested unit and found unit to be caked in grease casuing a burning smell.als found door gasket not to seal properly and causing vent trim coating to melt.cx will call jen air to try get parts covered.gave cx a qoute.after explaing to safety they will cover repair pand parts j154jj1wpl1.3 pl #7735050558 WPW10162385 7 tribles W11025120 4 tribles; ordrng 1 WPW10162385 (gasket) and 1 W11025120 (trim)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Ellicott City, MD 21042
Robert L.
Job Details: 12/02/2022
"installed new dispenser with bracket per previous, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Amelia Court House, VA 23002
Jerod R.
Job Details: 12/02/2022
"tested unit found unit is leaking at uppr left corner due to a malformed gasket , ordered new gasket; ordrng 1 W11483553 (gasket)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GM0
Near Laurel, MD 20707
Israel R.
Job Details: 12/02/2022
Customer complaint unit is not disolving detergent. I found the door was not openning correctly i reseated the door and now the spring is good. I found a debry under the water level. I clear all the debry and ran test. The unit is back to normal operations. Combination with the door not opening and the water level sensor reading full of water. Unit is good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Sykesville, MD 21784
Marc M.
Job Details: 12/02/2022
installed compressor and drier and pulled unit into 30 inch vacuum and held. unit held vacuum. was able to charge with r600a and test. evap developed full frost pattern and now checks good.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Camp Hill, PA 17011
Fred G.
Job Details: 12/02/2022
cx complaint unit is putting off a gas smell when lighting oven. inspected unit and first turned bake on and found gas came on and then unit sparked and lite the bake burner. I also checked the broil and found it called for gas and then it lite. all odors the unit is putting off is normal. unit is working as designed. unit checks good.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
Cx stated sound coming from unit during operation inspected tested and verified cx complaint found idler and rollers defective ordering belt just in case cannot reached due to SO part. ; ordrng 2 WPW10314173 (Roller)s and 1 W10849499 (Belt) and 1 W10837240 (Idler)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Alexandria, VA 22306
Dustin F.
Job Details: 12/02/2022
"Upon Arrival, Unit was stuck with lid lock on. Took top off to access control and replaced control per previous tech. Ran Test cycle and unit would not proceed after cold water and warm water valves were tested. No codes were present. Would not drain. Used Shop Vac to drain all water out of unit and clean floor. tested continuity for drain pump at j63 and j66 and got 24.7 ohms. Then went to drain pump and got 22,2 ohms at the drain pump its self. Drain pump was hot to touch, checked for clogs and found nothing. Tried test mode again and again, the drain pump would just hum and not work. unplugged unit to unlock then tried a drain and spin cycle. still, drain pump hums and unit doesnt work. Unit needs new drain pump. Ordering drain pump 32 in stack and scheduled cx please put on cancel list; ordrng 1 W11399437 (Drain Pump) and 1 Look (Look)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Midlothian, VA 23112
Jerod R.
Job Details: 12/02/2022
tested unit found unit had suspension out of mount remounted and tested unit is now fully functional
We serviced a
WHIRLPOOL COOKTOP
Model MGC7536DS00
Near Ellicott City, MD 21042
Justin S.
Job Details: 12/02/2022
replaced the right rear gas valve and tested. all burners now heating good. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYB
Near Crofton, MD 21114
Mitchell H.
Job Details: 12/02/2022
cx complaint units not coming on at times and start button wont work at times. found user interface was shorting out and had signs of corrosion on boards. replaced ui with pre id part and unit is now working good and as desinged. cx paid in full. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Hampstead, MD 21074
Brian R.
Job Details: 12/02/2022
cx had a recording of sounds unit is making. a clicking at the end of each stroke and a srcapping sound as well. nothing really high pitch. he said its not every load its every few loads and he doesnt do large loads or to heavy of loads either. we ran a quick wash to listen to unit before breaking down. units O-O-W and he knows and not to happy about unit and needing repairs. no codes in unit. pulled unit and removed stator and found oil all on slidder this time and on magnets as well as causing unit to have the issues. went over unit and repairs and hes very upset and advised he will be calling in. new home and less the 2 years old and big repairs like this and he shouldnt have to pay for this and whirlpool shown own up to there appliances he said. will order parts for now. quote given; ordrng 1 W11393685 (Gearcase 263.77) and 1 W10734521 (Slidder 18.64) and 1 W10754158 (Stator 155.01) and 1 W10754448 (Clutch 85.97) and 1 W10754161 (Rotor 168.25)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAB12
Near York, PA 17408
Bernard M.
Job Details: 12/02/2022
Cx complaint unit makes noise. Ran test 4 and found compressor to be running and no noise being produced. Ran test 3 and found the evap fan hitting ice creating noise. The freezer door gasket wasn't sealing along the top creating ice to collect around the fan. Defrosted ice around fan then applied heat to gasket so it would seal. The door seals all the way around when closing. Unit checks good
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Ellicott City, MD 21042
Robert L.
Job Details: 12/02/2022
"cx complaint noise every house and buzzing, icecmaker cycling with no water, contractor found water off under sink once on was able to cycle icemaker and noises stopped, cx to record and further noise issue, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Vienna, VA 22181
Christian C.
Job Details: 12/02/2022
"Installed IM, shutofff arm, and gasket. When removing FC door found crack in liner to the door screws. Cx did not have old IM and new IM does not have front cover. Ordering FC door and IM front cover. Ship door to cx oversized part.; ordrng 1 WPW10289690 (IM front cover) and 1 LW10858419 (FC door)"
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL0
Near Springfield, VA 22153
Dustin F.
Job Details: 12/02/2022
"Installed Ordered parts by previous tech, Found Cabinet/Frame Damaged from delivery, Contacted WP TL and spoke to Sterling he stated unit was deemed umrepairable based on pictures and information i gave him. Gave me sr to give to the CX and advised me to point CX twords JA CS."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Hanover, PA 17331
Bernard M.
Job Details: 12/02/2022
"Cx complaint unit doesn't cool. Entered service mode and ran test 38, accessed the compressor and found it running. Evap fan also running b ut unit wasn't cooling. Accessed evap and found no frost pattern. Unit will need sealed system repair. Also found the left bracket in freezer to be damaged and the middle rack doesn't slide in and out smooth. The freezer door has dents and scratches on it. Cx is inside the 30 days of purchase for cosmetic damage. Door to be shipped to cx address. Once all parts are in contact cx to reschedule.; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier) and 1 W11291123 (evaporator) and 1 W11548259 (condenser) and 1 W11129486 (freezer door) and 1 W11241580 (left bracket) and 1 W10909682 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near Silver Spring, MD 20901
Israel R.
Job Details: 12/02/2022
Installed new door and tested. Unit is back to normal operations.
We serviced a
AMANA OVEN
Model AER6303MFW
Near Seaford, DE 19973
Frederick R.
Job Details: 12/02/2022
CX complaint is range not working. Inspected unit and found the house and range is infested with live roaches. Control board is bad because of infestation. Spoke to Gina at My Way and she said they are goinf to replace the unit for the CX. Unit needs to be cleaned if any further service is needed on unit or at residence. No parts being ordered because MyWay said they are just going to dump the unit. Job is comnplete; ordrng 1 look (look)
We serviced a
JENNAIR DISHWASHER
Model JDTSS243GX0
Near Washington, DC 20009
Samuel R.
Job Details: 12/02/2022
cx complaint unit is not workinginspected unit and got error code f8e4.found drain pump to not be working.unit will need a new pump.WPW10531320 76 tribles; ordrng 1 WPW10531320 (drain pump)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Potomac, MD 20854
Roberto I.
Job Details: 12/02/2022
"CX complaint dryer keeps runing after the cycle is done. The tenant was not present, I was unable to ask any questions and the maintenence person didn't know much about.Ran test mode, no errors. Ran a sensor dry cycle with a piece of wet paper towel on the sensor bars. The cycle ended in about 16 minutes, the paper was completely dry. I waoted several minutes and I didn't see any issue like the dryer keep running or the drum spinning. Instructed maintenence about wrinckle control/wrinckle shield options, and explained that if this options are selected, the drum randomly keeps moving, after the cycle is done, to prevent wrinckles on clothes. Collected $120"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Eric W.
Job Details: 12/02/2022
"cx complaint is jennair built-in microwave - door does not shut well. it is not a smooth close, and light not cuttin on confrim lights wasnt cutting on went in diag mode and tested the lights and the door switch the MW light didnt cut on at all and the door switch opened and closed inconsentley ordering parts; ordrng 1 WPW10490593 (housng-lmp) and 1 W10886919 (lmp-basles) and 1 W11033422 (interlock) and 1 W11325784 (AM) and 1 W11238401 (transformr)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Powhatan, VA 23139
Jerod R.
Job Details: 12/02/2022
"tested unit found unit had clogged cold screen, cleared screen and tested unit is now fully functional and working as designed"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX305ESS1
Near Pikesville, MD 21208
Marc M.
Job Details: 12/02/2022
installed parts and tested unit. unit now checks good. water fills reservoir and no leaks.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chester, VA 23831
Chris B.
Job Details: 12/02/2022
replaced power cord tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fairfax, VA 22030
Jason A.
Job Details: 12/02/2022
CX complaint WASHER not spinning or draining. Load is wet at end of cycle. Founbd F7 E1 error & cannot manually agitate or spin. Replaced actuator & test. Actuator moves but still no agitate or spin. Motor measures 4OHMs & cap 59 uF. Parts are at Whirlpool > JJ; ordrng 1 W11222082 (motor-drve) and 1 W11411581 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23452
Anthony D.
Job Details: 12/02/2022
cx complaint unit not making ice checked unit to find E2 motor lost position code ordring icemaker to complete repair; ordrng 1 W11579560 (ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Dover, DE 19901
Andrew W.
Job Details: 12/02/2022
"Per prior tech's diagnosis, replaced inlet valve and tested unit and checked for leaks. unit is working as designed and no leaks detected. job complete. per prior tech notes, cx is paid in full"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bethesda, MD 20817
Roberto I.
Job Details: 12/02/2022
"Cx complaint random banging noise during spin.Ran test mode, no errors. Shocks tested ok and no shipping bolts on the unit. Ran a complete test cycle, the unit worked ok and didn't make any noise. Inspected legs, level and all the hoses. I was unable to replicate any issue."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Vienna, VA 22181
Jason A.
Job Details: 12/02/2022
CX complaint DW not cleaning. Replaced control / console & wash motor assym. Test wash 3X outside cabinet. Start normal cycle. Good wash pressure. NO LEAKS > JJ
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Woodbridge, VA 22193
Carl R.
Job Details: 12/02/2022
"Cx complaint is, F9 E1 - Front Load Washer- LID IS LOCK. WATER INSIDE UNIT. checked unit for fault codes, found f9e1. Cleared code and tried to drain unit. Unit didn't drain. No noise from drain pump. Checked power at the control. Control is giving 121vac to the pump, pump is getting 121vac. Unit will need a drain pump. Ordering drain pump W11458345; ordrng 1 W11458345 (Drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Palmyra, VA 22963
Kyle A.
Job Details: 12/02/2022
Cx complaint of unit not drying. Did confirm loose connection on heater. Seated connector and the unit is now as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2574DEM01
Near Frederick, MD 21702
Ricardo S.
Job Details: 12/02/2022
"the client has the fridge unplug, so i reset the power, compressor sound normal and frost pattern is good, but the client inform me that she found frost build up on the freezer wall, that means the defrost is not working. order evaporator freezer assy; ordrng 1 WPW10514110 (motor evaporator)"
We serviced a
WHIRLPOOL RANGE
Model KFDD500ESS01
Near Richmond, VA 23237
Jonathon C.
Job Details: 12/02/2022
"cx complaint, knob loose and oven light does not come on everytime you open the door. adjusted knob and found door switch sticking. suggested cleaning door switch. cx paid 120 service call. job is complete."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Warrenton, VA 20187
Daniel J.
Job Details: 12/02/2022
washer unable to start a cycle wont power on was able to enter diag cycle foud f6 e2 error ui acu communicatrion error and alo f2e1 error for stuck button removed panel found corrsion on back of ui sugguesting console be replaced replaced unit powers on and starts cycle but damage to front panel cracked near deep fill reordering console; ordrng 1 w11135391 (console (reorder damaged part))
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Owings Mills, MD 21117
Justin S.
Job Details: 12/02/2022
unit has been moved to the shop. replace dthe control holder and lamp. the unitis now illuminating the bulb. the unit is now good
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV5
Near Accokeek, MD 20607
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is not turning off when use the potato heating setting. I inspected the unit to confirm the complaint. When there is a timer the unit turns off fine. The issue is when the unit is 'sensing' food to determine the time it does not show a set time. It just continues to run until it is manually stopped. I entered test mode but the unit did not advance to allow me test the components or see error codes. I ran multiple timed cycles and it stopped when the time expired. The unit has a sensing issue. The unit will need a new humidity sensor and control board to resolve the issue. I'm ordering the parts for the return visit. I called WP safety to document the issue 7735022718.; ordrng 1 W11590866 (humidity sensor 34.83)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Westminster, MD 21157
Brian R.
Job Details: 12/02/2022
cx complaint is unit fills and says sencing and switched to wash and just stops and wont do anything. took a few tries for unit to want to take code and switch. found code F1E1 Main control fault F8E1 Long Fill ran recalibration and then auto test. unit gets no cold water but hot strong. unit will need parts. all parts in. scheduled cx as well as put in for a weekend or cancelation list or anything sooner. office will schedule if sooner. ; ordrng 1 W11481725 (Control)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Carlisle, PA 17013
Fred G.
Job Details: 12/02/2022
i was able to access unit and replace the FC door and nameplate as per previous visit. heated door gasket to form to body of unit. unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS3
Near Arnold, MD 21012
Mitchell H.
Job Details: 12/02/2022
cx complaint unit made a popping sound during the fan being on. confirmed complaint every time i would try to turn fan on it would spark at the motor. unit needs new fan motor. ordering capacitor too just incase.; ordrng 1 W11209781 (capacitor) and 1 W10921431 (blower motor) and 1 LOOK (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Ellicott City, MD 21043
Robert L.
Job Details: 12/02/2022
"installed paddle, switch and seperator, i previously taped over old deli ui , once control was removed harness was ok, control ok, harness was the issue, left door unplugged, also found LEDs had gone out since last visit, ordering deli harness and LEDs; ordrng 1 W11170612 (harns-wire) and 1 W11462342 (LED silver RC) and 1 W11601311 (LED silver FC)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Earlysville, VA 22936
Eric F.
Job Details: 12/02/2022
"Confirmed cx complaint unit not cooling properly. Found evidence of water under pantry UI. Unit design is known issue, water in pantry UI can cause a number of other symptoms with the unit that might not be related to those components. Unplugged UI, power cycled unit. Instructed cx to observe unit over the weekend and see if temps return to normal and to call back if not. If there are no issues Cx is to let pantry UI dry for a week, plug it in and power cycle unit, will call back if any further issues afterwards."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Palmyra, PA 17078
Justin L.
Job Details: 12/02/2022
Cx complaint unit not starting cycle. Was able to access unit. Unit lid lock would click but not lock upon inspection of the lid lock it was discovered the lid lock failed. Oredered new lid lock for return visit on Fri 12/9/22; ordrng 1 W11513248 (Lid lock)
We serviced a
WHIRLPOOL FREEZER
Model KRFC704FBS03
Near Beltsville, MD 20705
Israel R.
Job Details: 12/02/2022
Customer complaint is that the water stopped working after last repair. I found the water is dispensing with little pressure. I found the unit was pushed all the way in i pulled unit out a bit and the water pressure started working fine. Water line was kinked.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Bealeton, VA 22712
Daniel J.
Job Details: 12/02/2022
fridge complaint icemaker not keeping up with families needs checked tray ice in tray about one cycle confirmed iceroom fan moving cold air from freezer replaced icemaker cycled water filled into tray
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near New Cumberland, PA 17070
Fred G.
Job Details: 12/02/2022
cx complaint preheated oven and went to place in a item and found the bottom of unit was glowing red. inspected unit and found a hole in the bake element cover. removed cover and found bake element shorted to ground and had a thermal event. element no longer has continuity. tested for voltage to element and found 240.5vac. I found then found bake element was getting 240 all the time. unit needs bake element and control. called safety. qouted cx for full repair $517.43. cx declined repair. no more work needed.
We serviced a
KITCHENAID DBL WALL OVEN
Model KOCE507ESS11
Near Baltimore, MD 21208
Justin S.
Job Details: 12/02/2022
cx says the microwave on the unit has a burning smell when using it. cx says another company has been out already and has replaced the cooling fan mag tube and inverter. tested the unit and the unit is heating good but does have a burning smell. the unit has a f6e4(ui and appliance manager mismatched). dont see any burnt spots visually inspecting. called tech support and spoke with an ed. activated the mag in diagnostics no smell heating good. activated the cooling fan and the fan is smelling. activated the crisper and no smell. file number 7735185972.; ordrng 1 W11344874 (fan) and 1 W10915651 (cover-plt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Moyock, NC 27958
Austin D.
Job Details: 12/02/2022
"cx complaint the unit is not cooling. checked the unit and found that the unit is expierencing an intermitten issue where the unit shuts down. no lights are on, no fans running, and the dispensers are not responsive. called techline and was told showing signs of a short. realistically with all the components effected they wanted me to try the panrty ui and harness first and see if that resolves the issue. was advised with temps that i had when arriving not to do SS.; ordrng 1 WPW10769076 (pantry ui) and 1 W11170612 (harns-wire)"
We serviced a
JENNAIR DISHWASHER
Model JDTSS244GS0
Near Germantown, MD 20874
Roberto I.
Job Details: 12/02/2022
"CX complaint upper rack broke.Inspectred unit, found upper tracks separated. Replaced both tracks per sp W11296667. Parts and labor covered by S22916. Unit tested ok. Collected $120"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Pasadena, MD 21122
Andrew H.
Job Details: 12/02/2022
"Cx complaint unit did not complete cycle, cx states unit has not had same issue since requesting service call. Entered unit into diagnostic mode found F0E5 (off balance load), and F7E8 (motor drive module over temp). Unit was severely out of balance. Adjusted feet to level/balance unit. Advised cx to not overload unit with heavy items."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Herndon, VA 20171
Christian C.
Job Details: 12/02/2022
Installed control. Set temps to recomended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS26C6MFZ00
Near Dover, DE 19901
Andrew W.
Job Details: 12/02/2022
"Cx complaint is unit not making ice. inspected and verified complaint. tested ice maker and ice maker would not respond. replaced ice maker and power cycled unit. tested new ice maker and still did not get a response. Called MR and double checked the wire harness on the door. found the tan wire severed on the fc door harness. Ordering FC door, new ice maker just in case it is defective from the shorted harness, ice maker switch, and jumper wire. cannot reschedule due to OS part and AIG authorization needed. cx informed to inspect the door when it arrives and call office for rescheduled visit.; ordrng 1 W10873791 (icemaker) and 1 W10646076 (wire-jumpr) and 1 W10918003 (switch-rkr) and 1 LW10839374 (dor-fip)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Urbana, MD 21704
Ricardo S.
Job Details: 12/02/2022
Replaced parts.. unit tested and microwave heating fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Dundalk, MD 21222
Alexander D.
Job Details: 12/02/2022
"cx complaint brick of ice in ice container also lights flickering for a few seconds when opening doors. inspected unit and verified complaint. cx had plumber replace shutoff valve and water is dispensing normal now and unit is making ice but they keep getting big brick of ice in container. found icemaker leaking. replaced icemaker and tested, no longer leaking. found all lights flicker for a few sec after opening either door. they flicker when i release either door switch. ordering leds, returning tech try replacing rc ceiling led before the other 2. parts in stock @tribles, scheduled return visit for 12/19; ordrng 1 WPW10515058 (led, rc ceiling) and 2 WPW10515057 (led)s"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Charlottesville, VA 22911
Eric F.
Job Details: 12/02/2022
"Confirmed cx complaint unit not advancing cycles. Found motor stator assembley loose, assembley not engaging with gearcase properly, slipping gear in high spin mode. Tightened assembley, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lewes, DE 19958
Michael E.
Job Details: 12/02/2022
"CX complaint: very loud when running. Tested and verified complaint. I found the condenser is rattling and the vibration is coming from the compressor which is vibrating excessively. Ordering compressor, coupler, dye drier, 2 count and SS tech needed per FR; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Elizabeth City, NC 27909
Branden R.
Job Details: 12/02/2022
"once arrived cx did not come to door , once cx came to door found unit is out of warrnty and cx advised unit still have 10 year warrenty advised unit is no longer under any warrenty and service will be 120 cx refused service stating it should be coverd and they will call us back out when they fine paper work ..."
We serviced a
WHIRLPOOL DISHWASHER
Model wdt730pahzo
Near Pasadena, MD 21122
Andrew H.
Job Details: 12/02/2022
"Cx complaint dishwasher handle is loose. Removed handlle, checked studs. Reinstalled handle and tightened grub screws. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model MHWE201YW00
Near Washington, DC 20003
Emmanuel R.
Job Details: 12/02/2022
"Cs unit is leaking , confirmed complaint. I found the hose that connects to the cold water valve is dripping water consistantly. Test unit itsself and the unit is not leaking, Advised customer he will need to replace the water hoses with a new on."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Quantico, VA 22134
Carl R.
Job Details: 12/02/2022
"Cx complaint is, Not Operating or Won't Start - Has Power - Top Load Washer. Found unit unplugged, and looked underneath washer to see if drain pump wires was broken. Drain pump wires are intact. Removed cover to actuator and splutch, both are connected. Fault error code is f1E1 main ACU NEEDED. FOUND that the unit may not be on its own circuit breaker. Asked that the washer to be checked and put on its own circuit breaker. Ordering main ACUW11556725, fasciaW11561182,, controlW11481116; ordrng 1 W11556725 (ACU) and 1 W11561182 (Fascia) and 1 W11481116 (Control)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB0
Near Silver Spring, MD 20905
Israel R.
Job Details: 12/02/2022
"Service Pointer #: W11540964. S17304. F9E1 long drain, F10E2 Vent wax motor. Customer complaint unit is not finishing cycle. I ran test and found 2 error codes i ran the test and the unit completed cycle. I ran quick wash and the unit stopped when the washer was abut to drain for the last time before drying. Now i cant drain the control clicks but nothing. i quoted customer for 230 for replacin the drain pump and the heater is covered by the service pointer. I attempted to removed the unit but the unit is not coming out because the the wood floors are too hig to clear the unit feet. Customer is going to have someone to cut the floor or removed it so we can have enough space to get it out. The unit will need to bring the drain pump back and order the heater. Cx is calling back for return.; ordrng 1 W11537778 (Heater) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Carl R.
Job Details: 12/02/2022
Unit will need the new style fitting for water line. Needs fitting wo4373559.; ordrng 1 Wp4373559 (Fitting) and 3 Wp4373559 (Fitting ( van stock))s
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Richmond, VA 23230
Jonathon C.
Job Details: 12/02/2022
"cx complaint, lid latch failed. replaced parts per prior diag. tested unit. unit working as designed. job is complete."
We serviced a
WHIRLPOOL COOKTOP
Model MGC7536DS00
Near Ellicott City, MD 21042
Justin S.
Job Details: 12/02/2022
replaced the right rear gas valve and tested. all burners now heating good. the unit is now good
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Manheim, PA 17545
Justin L.
Job Details: 12/02/2022
cx complaint unit leaking and going off balance no matter what cycle. Was able to access unit and found f0e5 off balance f0e2 suds f5e2 lock failure. Ran test 12 and found unit banged around. Found the shocks failed. During fill found leaking from dispenser and bellow and during drain its struggling to drain due to impeller in pump is failing and hose has a pinholes causing leaks. While unit spins unit is giving err message as well. Unit is stacked and in a tight space so will need a 2nd technician to safely unstack dryer for repair. Ordering parts and once approved office will need to set return.; ordrng 1 W11524103 (dispenser) and 1 W11314648 (bellow) and 4 W11545322 (shock)s and 1 W11316671 (drain hose) and 1 W11458345 (drain pump) and 1 W11322883 (control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlottesville, VA 22901
Eric F.
Job Details: 12/02/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Fountain, NC 27829
Branden R.
Job Details: 12/02/2022
"came out to replace cooktop , disassembled and replaced cooktop , tested unit is running as designed ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 12/02/2022
replaced dispenser then tested in diag and opens now and no leaks. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB03
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
"Cx complaint unit not making ice inspected tested and verified cx complaint found ice maker defective stuck in harvest position installed new ice maker from pre-id parts and tested unit, unit not finding him position or doing anything, reset power still nothing cut open harness through door no signs of failed harness took continuity through grey wire straight to ice maker and there is a break in wire just not visible, ordering FC door and informed cx of wait time and delivery to cx home also ordering control just in case. Cannot reached due to SO part. ; ordrng 1 LW11026427 (FC door) and 1 W11212392 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Herndon, VA 20171
Richard B.
Job Details: 12/02/2022
"CX complant, Dryer has error code Inspected unit and found motor error code , Plugs tight. Changed motor from van stock and tested unit . Dryer working as designed. Job completed RB; ordrng 1 W11234001 (motor drive VS) and 1 looklook (look look), used 1 W11234001 (motor drive VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS00
Near Laurel, DE 19956
Frederick R.
Job Details: 12/02/2022
Replaced valve and reset ice maker. Tested unit after repair and the IM harvests properly and fills with water. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Washington, DC 20002
Emmanuel R.
Job Details: 12/02/2022
"Cs unit other not draining door gasket molded, confirmed complaint. Test cycle completed ok, no trouble codes. Found the bellow to be torn and water is leaking on the drip pan. Unit is in a small closet and stacked. Might need two techs.; ordrng 1 W11106747 (bellow)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Powhatan, VA 23139
Jerod R.
Job Details: 12/02/2022
"tested unit found unit had clogged cold screen, cleared screen and tested unit is now fully functional and working as designed"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Powhatan, VA 23139
Jerod R.
Job Details: 12/02/2022
"tested unit found unit had clogged cold screen, cleared screen and tested unit is now fully functional and working as designed"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE01
Near Williamsburg, VA 23185
Lucas R.
Job Details: 12/02/2022
"replaced shelf and pan, pan no longer falls out, new pan cracked reordering pan, please ship directly to CX; ordrng 1 WPW10308849 (pan-meat) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Springfield, VA 22150
Dustin F.
Job Details: 12/02/2022
"CX complaint: Unit not workingInspected unit, found F3 E1 code, code not listed in tech sheet. Ran test cycle unit would get to agitate and humm and not agitate. then stop cycle.Tilted unit back, found capacitor failed, leaking thermal paste everywhere. ORdering new capacitor, Belt, and clutch kit. Belt was also slipping, cutting into clutch. I removed Capacitor and asked CX to not plug in or attempt to use Unit till repaired. She has capacitor in a zip lock bag with the mounting screw, so it wont leak all over the floor.; ordrng 1 W11395618 (Capacitor) and 1 W10721967 (CLutch Kit) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Sterling, VA 20164
Richard B.
Job Details: 12/02/2022
"CX refused service today , Stated there are other issues with fridge but when asked what they were she would not tell me. Stated she could not think of them right now. I told her i could take care of any issues she had with fridge today but CX insisted she has a appointment on 12th dec. RB; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bethesda, MD 20817
Roberto I.
Job Details: 12/02/2022
"Cx complaint random banging noise during spin.Ran test mode, no errors. Shocks tested ok and no shipping bolts on the unit. Ran a complete test cycle, the unit worked ok and didn't make any noise. Inspected legs, level and all the hoses. I was unable to replicate any issue."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near McLean, VA 22101
Jason A.
Job Details: 12/02/2022
CX complaint DW leaks. Found elbow at fill tube loose. Water drip as soon as I bumped. See SDpics. Tightened elbow & ran test wash 2X Racks are separating S22916 covered > JJ; ordrng 1 W11259785 (track L S22916) and 1 W11259786 (track R S22916)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Westminster, MD 21158
Brian R.
Job Details: 12/02/2022
cx complaint is FF light is half out. tested and checked over unit and replaced light. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Clayton, DE 19938
Andrew W.
Job Details: 12/02/2022
Arrived to cx address to repair per prior tech's diagnosis. while talking with the cx found that RAC had done work to the unit on the water lines and in doing so compromised the liner of the unit. they filled the holes with putty to try and seal it back up but warm air is still able to enter the unit. the water lines are also kinked in some spots passing through the liner. this is a non servicable area. called WPTL spoke to Adrian. cx contacted RAC for further actions. job complete
We serviced a
JENNAIR DISHWASHER
Model JDTSS243GX0
Near Washington, DC 20009
Samuel R.
Job Details: 12/02/2022
cx complaint unit is not workinginspected unit and got error code f8e4.found drain pump to not be working.unit will need a new pump.WPW10531320 76 tribles; ordrng 1 WPW10531320 (drain pump)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Virginia Beach, VA 23453
Zachery R.
Job Details: 12/02/2022
assisted ac with repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Norfolk, VA 23503
Carl A.
Job Details: 12/02/2022
"cx complaint of unit not working,checked unit to fidn the following error code f7E1,found unit not turning ,checked under side of unit to find cap haning and connector not fully seated reseated connector on cap tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
"Installed parts per previous diag tested unit, no leak told cx to keep tested and if unit leaks to call us back unit is working as designed job is complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Ashland, VA 23005
Thomas B.
Job Details: 12/02/2022
Cx complaint unit is not working properly inspected unit found the left hand side door dented ordering door skinfor repair; ordrng 1 W11455430 (Door skin) and 1 W11178521 (nameplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bridgeville, DE 19933
Frederick R.
Job Details: 12/02/2022
CX complaint is no ice. Replaced IM per prior diagnosis. Went to test and found dual valve stuck and not sending water to IM. Ordering dual valve and fill tube heater. Both parts in stock at Tribles. Spoke to CE. Rescheduled for Sunday 12/4; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater)
We serviced a
MAYTAG WASHER
Model MVWB750WR0
Near Hampton, VA 23661
Carl A.
Job Details: 12/02/2022
"cx complaint of unit going off blance,checked unit to find no error codes at this time,found crack in wash basket had leaked out fuild from tub ring cause it to go off blance unit will needed a new Basket Assembly as the part NLA; ordrng 1 W10118182 (Basket Assembly PART N/L/A)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Pasadena, MD 21122
Andrew H.
Job Details: 12/02/2022
"Cx complaint unit did not complete cycle, cx states unit has not had same issue since requesting service call. Entered unit into diagnostic mode found F0E5 (off balance load), and F7E8 (motor drive module over temp). Unit was severely out of balance. Adjusted feet to level/balance unit. Advised cx to not overload unit with heavy items."