We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Norfolk, VA 23502
Carl A.
Job Details: 04/12/2023
"cx complaint of unit not cooling,found unit not plugged in upon arrival,hear clicking coming from back of unit, checked at start device to find 120vac comming to compressor ,call LR to find and confrim compressor locked up advise to order seal system parts covered under entitlements cx owes for service call; ordering 1 W11256565 (Refrigerator Evaporator) and 1 W10507884 (compressor) and 1 876764 (valve) and 1 WPW10143759 (drier-uv) and 1 LOOK/LOOK"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near York, PA 17401
Drew B.
Job Details: 04/12/2023
"arrived and foudn their to be leak after. testing the unit hooked guages and found -22 on low and 50 on high... i found what appears to be leak present, cran nitrogen through unit and psi kept dropping and foudn leak to coming from the condenser area. in the coil bend.. will need the follwing parts for complete REPAIR. and cll to reschd accordingly unit had no cooling today When arrived.; ordering 1 3count (3 call count) and 1 LOOK (LOOK) and 1 SSTCH (SSTECH) and 1 2212848 (SUCTION TUBE) and 1 W11512423 (CONDNESER)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Fairfield, PA 17320
Andrew S.
Job Details: 04/12/2023
Cx complaint is that the oven has not worked and the light stays on since they did a oven cleaning cycle. Upon arrival I found that the unit has an F5E1 and an F5E0. I checked the functioning of the switches and found that the switches both read .3 ohms when closed and OL when opened. I found that the control is not reading the circuits. I was able to replace the control. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Baltimore, MD 21230
Dustin F.
Job Details: 04/12/2023
"Inspected unit, found Right side roller on bulkhead with a chunk sliced out of it. Replaced both bulkhead rollers. Was unable to test unit due to it being out after builders made it accessable. CX is going to test unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Midlothian, VA 23112
John P.
Job Details: 04/12/2023
CX complaint unit not working checked unit found wire not seated on drain pump seated wire tested working as designed.
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Richmond, VA 23220
Chris B.
Job Details: 04/12/2023
cx comp unit will not stay balanced insp unit conf cx comp found very worn suspention replaced susptention tested unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23462
Carl A.
Job Details: 04/12/2023
"cx complaint of unit not heating,checked unit to find power not to be correct coming into unit ,L1 to N has 122,L2to N 124, across L1to L2 there is no power advise cx they will need a licensed electrian to correct problem."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Baltimore, MD 21216
Shane M.
Job Details: 04/12/2023
installed doors. found cabient damage. contacted wpl techline bent right hinge. doors arent rubbing on each other any more.
We serviced a
WHIRLPOOL MICROWAVE
Model MH7110XBQ5
Near Severna Park, MD 21146
Israel R.
Job Details: 04/12/2023
"Customer complaint unit is making noises from the lower part. I found the turntable motor is bad and the part is not longer available. I disconnected and tested. Unit is still heating but the unit cannot be repair the part is not longer availabel. collected 120; ordering 1 4358777 (motor,stirrer NLA)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Bel Air, MD 21015
Neil H.
Job Details: 04/12/2023
CX COMPLAINT UNIT WASN'T COMPLETING CYCLE WHEN GETTING TO SPIN LEVELED UNIT AND CHECKED THE SUSPENSION RODS AND RECALB WASHER TESTED WITH TOWELS UNIT SPINING EASY AND SMOOTH NO ERRORS STORED
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Herndon, VA 20170
Richard B.
Job Details: 04/12/2023
"CX complaint. Dishwasher doesn't work after power work on house. Inspected unit and foun 123 volts at terminal block , Found 123 at control , Found flashing green light on control, Unplugged console and plugged back in Dishwasher now working as designed. Found heater was never changed, Changed heater assembly from Van stock, No leaks, Job completed, RB; ordering 1 W11537778 (heater VS), used 1 W11537778 (heater VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Alexandria, VA 22309
Emmanuel R.
Job Details: 04/12/2023
"Cs unit is not washing clothes, confirmed complaint. I found the hub has failed the splines are no longer holding , unit sounds like a roller coaster when in spin mode. Also the drive belt is slipping on the sputch pulley. Ordering hub and belt.; ordering 1 W10528947 (hub) and 1 W11213879 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW09
Near Gloucester, VA 23061
Lucas R.
Job Details: 04/12/2023
"upon arrival no answer at door, called office, while on hold spoke with cx through door bell, advised no one was home, advised cx office would contact to reschedule, tagged door; saved ticket"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Potomac, MD 20854
Julian H.
Job Details: 04/12/2023
CX complaint about unit making noise when load water put unit on test mode no errors then let auto test run found no issues with water sound or load inspected & found that water is not draining all the way went under the sink & made a loop this is a functional issue cause bad odors & drain not to be efficient working properly now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Fort Washington, MD 20744
Shane B.
Job Details: 04/12/2023
"cx complaint is a humming noise from the unit. cx said unit started making the noise as soon as they plugged it in but the nose went away. when i arrived unit was plugged in and running but empty. it was not making any noise. temp set to recommended. prob shows RC-38/FC-10. unit is pullign 1.1amp with compressor running. i set unit to max cool and compressor, condensor fan and evap fan started running. i heard no strange noises. unit does not have an ice maker. unit is currently working as designed. advised cx record a video if noise returns then call us back."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Aberdeen, MD 21001
Neil H.
Job Details: 04/12/2023
CX COMPLAINT F4E4 WHIRLPOOL SENT CX THE PART I USED THAT ONE AND UNIT REPLACED W11590866 SENSOR UNIT TESTED GOOD NO ERRORS AND SENSOR M/W CYCLING WORKING WITH NO ISSUES NOW.; used 1 W11590866 (sensor) from stock
We serviced a
JENNAIR OVEN
Model JJW2830DS01
Near Williamsburg, VA 23185
Orbie
Job Details: 04/12/2023
Cx complaint unit beeping after using oven. checked unit found no error codes. called techline spoke with chris. advised to advise cx to monitor issue if it appears again. unit appears to be working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Brooklyn Park, MD 21225
Dustin F.
Job Details: 04/12/2023
"Replaced Lid latch and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Gerrardstown, WV 25420
Danny R.
Job Details: 04/12/2023
when i got here was let into home person here teen or 20 something year old sadi my dad is on the phone when i asked to have power shut off to unit . sadi they didntknow where it was at looked in garege and basement couldnt find it she knocked on her dads door no anwer so i left . cx called offcie before i got off street and returned to install part bc wife came home as i was leaving .
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Warrenton, VA 20187
Daniel J.
Job Details: 04/12/2023
fridge not making ice and noise while on removed freezer evap found evap froze over steamed out with steamed found left side connector for heater not fully seated and ice hitting the fan cleared drain unit now moving ice to ice maker and into freezer
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Port Republic, MD 20676
Shawn D.
Job Details: 04/12/2023
"cx complaint unit is no longer cooling said lights worked inside but nothing would run so unplugged unit. inspected unit and plugged in and control panels work but that is it no fans nothing sabath is of,showroom is off. unit needs a control kit, grabbed part from pre id and installed and tested and now fans kicked on dispenser works and then compressor kicked on and started cooling. cx said he was also having issue with ice maker arm freezing/water running down from top of ice maker he said. told cx to call us back if that issue continues. unit is good at this time"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22310
Emmanuel R.
Job Details: 04/12/2023
"Cs unit is making a loud noise when running, confirmed complaint. I found the condenser is vibrating excessively. I was able to add some foam padding on the corners and stopped the noise. Unit is now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW05
Near Charlottesville, VA 22901
Eric F.
Job Details: 04/12/2023
"Confirmed cx complaint unit freezing up in freezer. Found evap drain pan clogged. Replaced drain tube with pre-id'd kit, cleared ice from bottom, tested unit, unit working as designed."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Wilmington, DE 19801
Taylor F.
Job Details: 04/12/2023
Cx complaint is unit not making enough ice. Tested inspected and couldnt verify complaint. Found the cx using more ice than the ice maker can keep up with. Unit is working as designed. job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Crozet, VA 22932
Eric F.
Job Details: 04/12/2023
"Confirmed cx complaint unit not cooling properly. Found evap frozen over, could not detect continuity through defrost harness. Ordering defrost harness and control, please remind cx to defrost unit 24 hours before our return visit by turning the unit off and leaving the doors open.; ordering 1 W11566891 (control) and 1 W11573117 (defrost harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pasadena, MD 21122
Dustin F.
Job Details: 04/12/2023
"CX complaint: unit not workinginspected unit, found unit fiull of water, found F9E1 code saved in Console. Tipped unit back and found break in harnass, repaired harnass via butt connector and tested unit. unit now working as intended."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Waynesboro, VA 22980
Eric F.
Job Details: 04/12/2023
"Confirmed cx complaint UI non responsive. Unit unplugged when I arrived, plugged unit in, lights on UI light up but inputs are not responding properly. Received incorrect model info on unit, updated model info, ordering correct control.; ordering 1 W11481108 (control)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS20
Near Abingdon, MD 21009
Neil H.
Job Details: 04/12/2023
CX COMPLAINT THEY FEEL UNIT IS TEMP ISSUES EXPLAINED THE RACK PLACEMENT PER WHIRLPOOL AND THE OWNER MANUAL I TESTED UNIT WITH COMPANY AND I EXPLAINED THAT ANALOG TEMP INSTRUMENTS IN DIGITAL APPLIANCES AND I USED PROBE TO SHOW CX THAT THE UNIT IS FULLY ACCURATE AND HE WAS SAYING THAT IF THE UNIT IS AT A TEMP IT SHOULDN'T MATTER WHERE IT'S PLACED I SHOWED HIM THE TEMP SENSOR AND THAT'S WHERE THE CONTROL PICKS UP TEMP AND IT HAS A HIDDEN ELEMENT SO THE METAL MUST HEAT FIRST BEFORE THE UNIT CAN HOLD TEMP AND THATS THE TEMP OVER SHOOT UNIT IS DESIGNED TO OPERATE UNDER.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS00
Near Charlottesville, VA 22903
Eric F.
Job Details: 04/12/2023
"Confirmed cx complaint unit not cooling properly. Found fridge and freezer temps elevated, found fluorescent dye at bottom right hand of drain pan under evaporator. Ordering sealed system charge and evap replacement. Compressor is currently working properly and may be okay, ordering compressor for sealed system tech to use if needed. Must charge for compressor and labor if required (likely will not be needed).; ordering 1 WP2306093 (evaporator) and 1 W10841139 (compressor) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer) and 1 4387444 (evap repair) and 1 look"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Silver Spring, MD 20904
Roberto I.
Job Details: 04/12/2023
"Cx complaint no display.Confirmed 120V supplied to the control board, but no display. Unit needs control board W11567368.; ordering 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Virginia Beach, VA 23452
Carl A.
Job Details: 04/12/2023
"cx complaint of a few things on unit ,that the ice door seems to close too slow causing water to drip from dispenser and the door makes a sqeeking noise,checked unit to find separator failing,replaced seprator and found unit to be unleve causing unit to sqeek ajusted unit sqeeking went away,tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near West York, PA 17404
Drew B.
Job Details: 04/12/2023
replaced seperater no issues there but now not getting water through dispencer and also found frozen tank tried unlthawing and now needs the follwing prts. cal to resckd .; ordering 1 W11579182 (tank water) and 1 WPW10179146 (inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Saint Leonard, MD 20685
Shawn D.
Job Details: 04/12/2023
"cx complaint fridge side is room temp freezer side is kinda working. inspected unit and nothing is running seems like unit is going through defrost, fridge is 65 freezer is 20 degrees witht the evaporator frozen overr snapped pics. unplugged unit and cleared ice and heater wire came right out. plugged back in and pluged unit in and ran for 5 seconds then turned off fan and comp and started going through defost and now heater works in normal opperstion. ordering new heater assem for return; ordering 1 W11650660 (defrost heater assem) and 1 WPW10384183 (thermister)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Stewartstown, PA 17363
Sal R.
Job Details: 04/12/2023
CX complaint is that the unit is making a loud noise during opperation. I found that the blower wheel is loose on the motor shaft. I attempted to replace the blower wheel and found that the treads on the motor shaft are striped. I am ordering 1 motor (W11549461) and will use the blower wheel on the return visit. return set for 4/17; ordering 1 W11549461 (motor 4 @ tribs)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Reading, PA 19608
Cody H.
Job Details: 04/12/2023
"CX complains unit is not running cycle but they can hear the motor running. Found that when pressing start button unit will just hum but will not heat or spin. Unit is receiving 240vAC, TCO shows 0 ohms, thermal fuse shows 0 ohms, thermostat shows 7k ohms and 0 ohms. element shows 9.8 ohms. Replaced thermal fuse due to having failed using VS part. Ordering motor and timer for return visit. Return to be scheduled by office when all parts arrive.; ordering 1 WPW10185982 (timer) and 1 279827 (motor) and 1 WP3392519 (ch vs)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Madison Heights, VA 24572
Kyle A.
Job Details: 04/12/2023
Cx complaint of unit not washing. Did confirm capacitor is reading nothing. Ordering capacitor.; ordering 1 W11428524 (Capacitor)
We serviced a
MAYTAG WASHER
Model mvwb765fw3
Near Williamsburg, VA 23188
Orbie
Job Details: 04/12/2023
"cx complaint unit not completing cycle. checked unit found F0E3, F2E1, F7E9. unit working in test 51/12/14. unable to move unit w/o second tech. ordering all parts required for return visit to complete repair, also ordering control just in case. CX Paid $90 for second tech.; ordering 1 W11550891 (agitator) and 1 W10752187 (screw) and 1 W11393685 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor) and 1 W11429620 (control) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Front Royal, VA 22630
Daniel J.
Job Details: 04/12/2023
washer not agitating but is spinning agitator loose when going to remove only a few turns before becoming free removed and reisntalled diag unit now agating and spining
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gordonsville, VA 22942
Eric F.
Job Details: 04/12/2023
"Confirmed cx complaint unit not turning off, running indefinitely. Ordering timer and cycling thermostat.; ordering 1 W10857612 (timer) and 1 WP3387134 (thermostat) and 1 279838 (element,heater)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Great Falls, VA 22066
Christian C.
Job Details: 04/12/2023
Cx complaint console does not work. Inspected unit found console has random leds lit up and cannot use any cycles or get into diag. Installed new panel ui. Tested unit. Console now lights up normally. Ran through diag cycle no issues. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model WTW5100HC2
Near Hagerstown, MD 21740
Ken M.
Job Details: 04/12/2023
"Customer complaint is that the unit is making loud noises when shifting and sometimes trips the breaker at random. Fault history is empty. Ran test cycle and the cycle ran properly, determined noise was the unit shifting from agitate to spin, normal operation. Unit did not trip the breaker. Had the customer load the unit and start a quick wash cycle. Used a kilowatt-a-watt meter to monitor current draw. Maximum current draw seen was 8.04A, within normal operation. Possible issue with the outlet or the wiring between the outlet and breaker, but could not duplicate the issue at this time."
We serviced a
IKEA HOOD
Model IHI75UC6FS0
Near Poolesville, MD 20837
Julian H.
Job Details: 04/12/2023
went to replace part & wires on existing control switch come with wires sauter to control need to reorder HAVE MR CHECK PART don't NEED 2 TECHS; ordering 1 W11577780 (CONTRL-MTR HAVE MR CHECK PART) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW1
Near Harrisburg, PA 17109
Fred G.
Job Details: 04/12/2023
cx complaint unit make noise when running. inspected unit and found both drum rollers and idler were seized. also found drive belt has cracks. quoted cx for repair and cx declined. charged cx only for service call fee $120
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Poolesville, MD 20837
Julian H.
Job Details: 04/12/2023
replaced parts ice maker filled right away with no leaks MUST WAIT 24 TO COOL DOWN 48 TO SEE ICE CXPAID LABOR $120 THRU APP
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Stafford, VA 22554
Robert W.
Job Details: 04/12/2023
Cx Complaint is the unit is giving error F8 E4. Inspected unit and found the unit is giving the F8E4 error found the bottom door seal has failed and the door gasket not sealing properly. Ordering bottom door seal and will use gasket on return.; ordering 1 W11551775 (Screw) and 1 W11664713 (Door seal)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Falls Church, VA 22041
Emmanuel R.
Job Details: 04/12/2023
"Cs unit leaves water in the dw and not washing dishes, confirmed complaint. I found the unit won't let you into diagnotics to pull error codes and wash motor not turning on but getting power. I reset the breaker and got washmotor to start but still cant pull error codes. Control is glitchy and washmotor is going out. Quoted $565.96 but denied repairs. Collected $120 for svc call."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Martinsburg, WV 25403
Ken M.
Job Details: 04/12/2023
"Customer complaint is that the unit is giving an error code. Found the unit unplugged. Unit plugged in and checked for stored error codes. Found F7E1 and F7E7. Ran test cycle and the unit hummed when agitating. Per SP W11632927A, tested the capacitor and found 0nF. Capacitor replaced and unit retested. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL STACKABLE
Model Wetlv27hw2
Near Alexandria, VA 22302
Emmanuel R.
Job Details: 04/12/2023
"Replaced tiimer again, still having issue. Techline, wiring harness is correct and wired correctly. Took a timer from a diffirent unit in the building with same part#and model# and it still doing the samething,Reinstalled timer in the other unit works perfectly fine with that timer, but when you switch it over again nothing. Whirlpool deemed it Unrepairable. Advised customer to call Customer Service."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Severna Park, MD 21146
Israel R.
Job Details: 04/12/2023
"Customer complaint unit is not spinning. I tested the unit and found the washeplate is not spinning with the tub. I pulled the wash plate and the hub is worn out. Replace hub and collected in full cash. Unit is back to normal operations.; ordering 1 W10528947 (drive hub kit 28.45), used 1 W10528947 (Drive hub IR vs) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Vienna, VA 22181
Jason A.
Job Details: 04/12/2023
CX complaint FRIDGE not making ice. Found FC temps good. Icecream & FC items are frozen hard. Log 6hr temps. Turn off / on unit taped down icebin sw & jumper T & H. ice maker has 120VACIcemaker started rotating but stopped when arm rose up. part OOS > JJ; ordering 1 W11397192 (ice maker) and 1 W11459724 (kit)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Virginia Beach, VA 23453
Carl A.
Job Details: 04/12/2023
"cx complaint of unit no spinning clothes out,checked unit to find the following error codes F0E3,checked int to find play in the wash plate and casn hear grinding coming from the gear case ordering parts needed for repairs; ordering 1 W11449841 (Gearcase) and 1 W10752187 (screw) and 1 W11510461 (wash plate) and 1 LOOK/LOOK"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL1
Near Joppatowne, MD 21085
Neil H.
Job Details: 04/12/2023
8-49-2CX COMPLAINT UNIT WAS FLASHING F8E4 AND WOULDN'T STOP BEEPING UNIT WAS LOW IN THE FRONT AND WATER WAS RUNNING FORWAD AND INTO THE OVER FLOW PAN CAUSING THE ISSUE RAISED THE UNIT IN THE FRONT AND DUMPED THE OVER FLOW PAN UNIT RETESTED AND UNIT CHECKED GOOD.
We serviced a
KITCHENAID RANGE
Model KFEG500ESS3
Near Paradise, PA 17562
Sal R.
Job Details: 04/12/2023
"CX complaint is that the utni will not allow for touch prompts. I found that the I attempted to replace order part , but found further issues. Unit has a F2E1 error code. I am ordering 1 overlay assm(W10692149). Once the contrctat is approved, please have sonmone form the office call to set a return visit.; ordering 1 W10692149 (overlay)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Manassas, VA 20112
Richard B.
Job Details: 04/12/2023
"CX complaint. Washer not draining. Inspected unit and found washer has water in it and slow drain error code. Found lots of white chunky debris clogging the bellow return holes. SD pics and found lots of debris clogging drain pump filter , Popsicle stick , berets , bobby pin plastic pieces Sock and white chunky pieces. Removed and tested unit, Working as designed, Job completed RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17403
Drew B.
Job Details: 04/12/2023
"cx complaint that unit is not going through the cycle and when in testing found the latch just clicking.. replaced latch and tested again no issues further presented and unit leveled and goes through all cycles as should and checks good, no issues with other parts."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Woodbridge, VA 22193
Richard B.
Job Details: 04/12/2023
"CX complaint, Spray arm fell off , melted , cxonfermed issue , Lower spray arm melted on element . Installed new element and spray arm , Cycled power , Called techlne reported findings , Dishwasher working as designed, Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Dillsburg, PA 17019
Bernard M.
Job Details: 04/12/2023
"Cx complaint dispenser doesn't open. Entered diag and found no error codes. Ran test cycle and pump come on but only the upper spray arm rotates. The diverter doesn't come on spraying the bottom. As a result the dispenser door wouldn't open. Ordering control and pump and motor, once parts are in contact cx to reschedule; ordering 1 W11460946 (pump & motor) and 1 W11629914 (control)"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near McLean, VA 22102
Christian C.
Job Details: 04/12/2023
Installed control. Tested unit no abnormal noise during spin.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Harrisburg, PA 17109
Fred G.
Job Details: 04/12/2023
cx complaint unit is leaving wet at end of cycle. inspected unit and entered daig and found f0e5. cleared code and ran auto test and found when unit was in a spin cycle the basket was not moving as fast as the gearcase. found hub was stripped and found wash plate was seized. quoted cx for repair and cx declined. charged cx only for service call fee $120.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Columbia, MD 21045
Robert L.
Job Details: 04/12/2023
"cx complaint starting making loud noise then stopped cooling, compressor failure, S-71162, ordering compressor and fittings (all 10+ trib)....callled office (ML) to schedule 2 count sealed system on tuesday 4/18; ordering 1 W11370574 (compressor kit) and 1 W11504415 (filling 28A) and 1 W11504431 (fitting 28B) and 1 W11506619 (fitting 28C) and 1 W11109499 (drier-tube) and 1 W11504433 (fitting 21A) and 1 W11504447 (fitting 21B)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Woodbridge, VA 22191
Demonte S.
Job Details: 04/12/2023
Inspected the unit. Found that the cx is saying that the Washer is shaking during use / Washer will not go past Sensing. Ran Service Diagnostics on the unit. No Error codes. Ran Service Test on the unit. In the Spin Cycle the Washer started to teeter totter. Leveled the unit feet. Unit is now level. Started a normal cycle. Unit did go from Sensing to Wash. Cx wasn't allowing enough time. Unit is working as Designed. ( This is a Use and Care Call. Advised to the cx they only get one of these.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Hagerstown, MD 21740
Ken M.
Job Details: 04/12/2023
Customer complaint is that the unit is not making ice or dispensing water. Unit tested and issue confirmed. Ejected the filter and full pressure came back. Reseated the filter and water pressure is still at full and remained at full pressure for several fills. Managed to break free clog in the filter housing. Unit is working properly.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Mechanicsburg, PA 17050
Bernard M.
Job Details: 04/12/2023
"CX complaint unit won't start. Removed back panel and found the thermal fuse didn't have continuity.All other components checked good. Replaced fuse using pre-id parts, ran normal cycle and unit heats and spins. Unit checks good"
We serviced a
AMANA ICE MAKER
Model ASI2175GRS07
Near Arlington, VA 22204
Emmanuel R.
Job Details: 04/12/2023
"Cs dispenser not dispensing ice, confirmed complaint. I found the ice maker isn't making ice to dispense. Found only one tray in the bin. ice maker is very slow and labored in test cycle. Ordering ice maker .; ordering 1 W11546935 (ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Camp Hill, PA 17011
Bernard M.
Job Details: 04/12/2023
"Replaced valve, turned water back on and dispensed, no leaks found. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GHEXNB01
Near Catonsville, MD 21228
Robert L.
Job Details: 04/12/2023
"cx complaint leaking , filling drip tray and over filling, turned water on, ran water to dispenser, found leak coming from side of filter houseing opposite of tubing, ordering filter housing (10+trib), cx has new filter to install, collected $328 visa cx paid in full; ordering 1 WP2186443 (housing)"
We serviced a
MAYTAG WASHER
Model mvw6230hw2
Near Front Royal, VA 22630
Daniel J.
Job Details: 04/12/2023
unit not spinning or agitating just buzzing replaced cap and actuator calibrated and ran diag working normally now
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Dover, DE 19901
Taylor F.
Job Details: 04/12/2023
Cx complaint is unit making a tapping noise during spin. Found the drain hose hitting the back wall. Corrected hose and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Pasadena, MD 21122
Dustin F.
Job Details: 04/12/2023
"CX complaint: unit not making ice or making it sometimes. Inspected unit, confirmed CX complaint. ice maker had ice in it but would NOT harvest and drop the ice. Also found fill tube frozen. Used hairdryer and thawed out fill tube then replaced ice maker with pre id. tested unit, unit now works as intended."
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near New Freedom, PA 17349
Sal R.
Job Details: 04/12/2023
"Per the previouse tech ,I was able to access and replace all aprts. I foun d that the oven still delays when starting a bake cycel. I was able to adjust the bake bar to allow for more gas and found the oven would not ignite. The spart form the igniter as well as gas from the valve is presant , however unit is not lighting . I am ordering 1 bake bar (W10764654). Once the part is avalible, please have someone form the office call to set a return date.; ordering 1 W10764654 (bake bar)"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Westminster, MD 21158
Brian R.
Job Details: 04/12/2023
cx complaint is unit won't start or run. power checks at wall and unit. found thermal fuse bad. replaced and tested and now unit checks. job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ03
Near Brandywine, MD 20613
Shawn D.
Job Details: 04/12/2023
"Special Project #: S71162 opened system and seemed ful of r600, replaced the compressor used drier from v/s then vacumed unit down and filled to recommended. unit is good; ordering 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hedgesville, WV 25427
Ken M.
Job Details: 04/12/2023
"Customer complaint is that the unit is not washing properly. Unit tested and the wash motor is trying to run, but is not moving. Wash motor has failed. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer."
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Leesburg, VA 20176
Ricky E.
Job Details: 04/12/2023
"fnd loose connection at the terminal block... secured connection and ran test cycles, unit cks ok.."
We serviced a
MAYTAG WASHER
Model Mhw6000xg2
Near Middletown, DE 19709
Taylor F.
Job Details: 04/12/2023
Cx complaint is unit not draining. Tested inspected and verified complaint. Found the drain to be blocked with multiple objects. Cleared obstructions and unit is now working as designed. Job is complete. Cx paid 120.00 service call by CC.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Franklin, VA 23851
Branden R.
Job Details: 04/12/2023
cx under impression unit has 10 year warrenty advised cx unit is no longer under warrenty and 10 year warrenty is only for 2 parts . service will be due of 120 not including parts or labor . cx refused service at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SDRXXY07
Near Suffolk, VA 23434
Zachery R.
Job Details: 04/12/2023
"Cx complaint unit leaking. Checked unit, come to find clogged drain tube, as well as weak evap fan. Evap fan receiving 122vac but is not turning as it should which is causing frost build on evap cover. Cleared drain tube. Verified drain is good. Evap fan motor is covered. ; ordering 1 W11334745 (Evap fan)"
We serviced a
MAYTAG WASHER
Model Mvw5430mw0
Near Franklin, VA 23851
Branden R.
Job Details: 04/12/2023
"cx complaint unit doa , checked unit and found unit will no cycle and just flashing , found drain pump conntion on unit unseated not allowing proper vac to pump to allow unit to cycle . reseated and tested unit everything is now checking good and unit is running as designed ."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Suffolk, VA 23434
Zachery R.
Job Details: 04/12/2023
Cx complaint unit not draining. Checked unit. Come to find defective harness not seated to drain pump. Spliced connection until return visit. Ordering harness to complete repair. ; ordering 1 W11590868 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Chesapeake, VA 23322
Zachery R.
Job Details: 04/12/2023
"cx complaint unit too cold. checked unit, rc at 18 degrees, fc at -2 degrees, thermistor measuring 8 k, spoke with AR was advised to replace thermistor and acu, ordering acu to complete repair.; ordering 1 W11562259 (acu)"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS1
Near Suffolk, VA 23434
Zachery R.
Job Details: 04/12/2023
"cx complaint defective cooktop, verified issue, replaced cooktop, tested, unit working as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Suffolk, VA 23434
Branden R.
Job Details: 04/12/2023
"cx complaint freezer won't shut , also left hand door not properly shutting . checked unit and found on freezer door gasket has unseated from frame of door not allowing proper seat tryed to reseat and was unable too found door warped allowing gasket allowing warm air into unit . also found hinge on right door twisted not allowing dispenser door to shut properly . ordering all parts for repair advised cx door will be shipped to address and to check it out for damages and call us out to install .; ordering 1 W10634624 (freezer door) and 1 W11167119 (hinge right hand gry) and 1 W11122872 (hinge left gry) and 2 W11223833 (bushing)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near York, PA 17403
Drew B.
Job Details: 04/12/2023
cx not sure what's going on with wrrnty and found after instructed them this is 3 years old?? no work they are confused thought wrrnty was covered told them to call lowes or WP with any questyions; saved ticket
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Suffolk, VA 23434
Branden R.
Job Details: 04/12/2023
came out to replace parts on unit and found screws broken off from drain pump into outer tub advised cx unit will need a new outer tub will not be able to drill out broken screws . cx stated they don't want to buy the tub and asked for a refund of the parts . advised cx i will call office . office will be refunding for parts and shipping . service fee cant be refunded of 120 . cx agreed .
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Chesapeake, VA 23323
Zachery R.
Job Details: 04/12/2023
Cx complaint unit has defective latch. Verified issue. Replaced strike. Tested. Unit working as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Chesapeake, VA 23320
Zachery R.
Job Details: 04/12/2023
"cx complaint unit leaking, checked unit, no faults stored. ran auto test cycle, could not duplicate leak at this time, but did see signs of leak on gearcase. ordering all parts needed to complete repair.; ordering 1 W11449840 (gearcase) and 1 W11399437 (drain pump) and 1 W10902814 (wash plate) and 1 W11513255 (inletvalve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Baltimore, MD 21209
Shane M.
Job Details: 04/12/2023
installed drain hose. cleared ice. cx still complaint abour bottom pantry shutting proper. shelfing causing isses. ordering shelfing.; ordering 1 W11315181 (shelf) and 1 W11315180 (shelf) and 1 WPW10498906 (shelf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Chesapeake, VA 23320
Zachery R.
Job Details: 04/12/2023
"cx complaint c/b same issue. upon arrival noticed frost build behind ice box, called techline, spoke with rob. was advised to seal back of icebox with permagum, verfied liner is not warped. 212643 permagum $56.01 quoted cx. cx paid in full. rescheduled for monday 4/17; ordering 1 212643 (sealer-gum)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Severna Park, MD 21146
Dustin F.
Job Details: 04/12/2023
"CX complaint: all lights out, not dispensing water. Inspected unit, COnfirmed CX complaint. Found Break in Pantry ui harnass, Unplugged harnass and all function returned to fridge. lights,water dispenser. u name it! I advised new harnass but CX stated she doesn't use pantry ui anyways and declined replacement. Charged CX svc fee.via CC; ordering 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 04/12/2023
Unit stuck in feedback loop cleared also the cold water valve clogged with sediment cleared out tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Timonium, MD 21093
Shane M.
Job Details: 04/12/2023
"cx complaint of banging noise. found spanner ring loose, found suspension soft. tighten spanner ring. ordering new ring & suspension. also found banging noise is actually coming from lines smacking cabient. will need to ziptie lines on return.; ordering 1 w11396716 (suspension) and 1 W11551646 (ring)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Vienna, VA 22181
Jason A.
Job Details: 04/12/2023
TSP #: W11092686 Rev. G / S16360 - - CX complaint ice frost in FC. NO ICE. Found paper blocking receiver & emitr E5 error. FC door seal air gap. Cleaned frozen lube from rails. Heated gasket to improve seal. Lean unit back to assist closing. Apply lube to gasket. Reset breaker to clear E5 & test 57 IM harvest & water fill. Set temps to recommended & select fast ice Max cold options > JJWPW10625069 WPW10625070
We serviced a
MAYTAG DRYER
Model MEDX700XL1
Near Ephrata, PA 17522
Cody H.
Job Details: 04/12/2023
"CX complains unit is not starting, will power on but not run cycle. Found unit to have power but will not run. unit is receiving 240vAC, unit element is showing 9.9 ohms and not shorting to housing. Unit TCO is showing 0.1 ohms, unit thermal fuse is showing OL. Let CX know they will need a thermal fuse to repair unit, CX declined. CX paid $120 service fee in full with card. No further work needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Silver Spring, MD 20906
Roberto I.
Job Details: 04/12/2023
"Cx complaint ice maker sporadically makes ice (a batch every 2 or 3 days),Temperature in the Fc 3F.Found ice ready in the maker, pushed test button, it cycled, harvested and filled ok. Called tech line, spoke to Bruce. He think that theissue can only be the ice maker. He advosed to replace the ice maker one more time and to order it with 'customer complaint for defective part' directly from Whirlpool and not from our local supplyer, bacause they may have a full batch of defective icemakers. Called part ordering and informed about the tech line request. Office wil get in touch with the cx.; ordering 1 W11546935 (ice maker (Rop1y-cx complaint))"
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Reisterstown, MD 21136
Justin S.
Job Details: 04/12/2023
cx showed me the unit is getting the f47 error code. no space for ventilation has been installed per installation instructions M on page 3. showed the cx that the unit must have this or the unit will continue to do this. cx says they were never informed of this. the unit needs the module. scott; ordering 1 W10857232 (module)
We serviced a
KITCHENAID HOOD
Model KVWB400DSS2
Near Silver Spring, MD 20906
Roberto I.
Job Details: 04/12/2023
"Cx complaint blower not working.Confirmed complaint. Correct power supply from the control board to the motor, but motor not turning. Replaced blower assy using pre id part. Unit tested ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ03
Near Severn, MD 21144
Israel R.
Job Details: 04/12/2023
Installed new damper and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HT1
Near North Bethesda, MD 20852
Roberto I.
Job Details: 04/12/2023
"Cx complaint door locked after power outage.Confirmed door locked. Started and then cancelled a self clean cycle, the door unlocked. Tested door lock few times by starting and cancelling self clean. Ran also a bake cycle. The unit worked as designed. Collected $120"
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Harrisburg, PA 17110
Bernard M.
Job Details: 04/12/2023
"Cx complaint the FR element wouldn't come on. Turned knob for burner and the display wouldn't read the cooktop was on or hot. Removed back panel and found the connection wasn't secured to the switch. Connected switch and checked all other switches, turned on burner and display read it was on and hot. Element heated and adjusted from low to high. All other burners work. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near College Park, MD 20740
Andrew H.
Job Details: 04/12/2023
Customers complaint is that the unit will stop Midway during a heavy cycle. Customer is only experiences during that cycle. Other cycles are working fine. Put you into diagnostics did not find any error codes. I put you into auto test mode. It went through test mode but then started over like completely started a different test cycle after. I found that the unit has bad programming another control and controlling the movie replaced. Ordering control.; ordering 1 W11637581 (Control)