We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Alexandria, VA 22315
David J.
Job Details: 07/05/2022
Cx complaint user interface will not allow to do anything. As well as frost in freezer. Replaced parts stated by previous tech. Unit is now working as intended.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Lancaster, PA 17603
Sal R.
Job Details: 07/05/2022
"CX complai t is that the tuni is not opperating. I found that the if the unti is run for more then 45 sec the breaker trips. I tested unit on several differnt outlets with a extention cord and found that the breaker to triop all. I am ordering 1 transformer (W11371266) 1 mag (W10818686), and 1 diode fuse (W11256462). Once the parts are avalible, please have somoene form the office call to set a retun date.; ordrng 1 W11371266 (transformer) and 1 W10818686 (magnatrion) and 1 W11256462 (diode fuse)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Berlin, MD 21811
Michael E.
Job Details: 07/05/2022
When i tried to remove basket i was unable to get the spanner nut off the gearcase due to the center of the basket being detached and i was unable to find a way to lock its position to remove the basket. Ordering gearcase W11454741. Scheduled return visit for 7/12 any time.; ordrng 1 W11454741 (gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Lochearn, MD 21207
Keith H.
Job Details: 07/05/2022
cx complaint is unti door makes noise inspected unit and foudn the hinge not lubricated as it should be causing a squeal noise i was to add silicone and noise has stopped
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Vienna, VA 22181
Christian C.
Job Details: 07/05/2022
Cx complaint IM is falling off. Inspected unit found IM mounting bracket broken. Installed IM. IM now secure. Cycled IM it filled with water.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Easton, MD 21601
Jonathon C.
Job Details: 07/05/2022
"parts were not ordered. spoke with office, rescheduled with cx for 7/8/22 already ordered part with office but including it in ticket regardless.; ordrng 1 W11085683 (pump&motor)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Cheverly, MD 20785
Mitchell H.
Job Details: 07/05/2022
cx complaint units loights on console never tunr off. hes tried to reset it for hours and plugs it back in and lights are back on. replaced console assem from pre id and unit is now working good and as desinged.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Millersville, MD 21108
Alexander D.
Job Details: 07/05/2022
"cx complaint water dripping from behind ice paddle and ice is being made in big clumps. inspected unit and verified complaint. found brick of ice in the shape of icemaker mold in container, pic saved, meaning valve is seeping. ordering valve. turned icemaker off so it wont break trying to harvest giant bricks of ice. quoted 318.49, paid in full with c/c. valve has 9 in stock@ tribles. scheduled return visit for 7/8; ordrng 1 W11535162 (dual valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308ESS1
Near Stafford, VA 22554
Thomas B.
Job Details: 07/05/2022
Cx complaint unit is not working properly inspected unit found the condenser covered top to bottom in line and hair compressor has overheated and is making a very loud grinding unit will need new compressor qouted cx 1196.44 cx paid 120.00 service call by check 1317; ordrng 1 WPW10605286 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/05/2022
"cx complaint temps never got down at time of call but over holiday, thigns seemed fine, found 38/0 exact temps, verified full frost pattern, and all fans working, slight noises from sealed system, tested all ops ok....NC prior 30"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Richmond, VA 23225
Joseph D.
Job Details: 07/05/2022
"cx complaint unit not heating properly, did find lower oven not calibrated properly and slight air gap at seal creating poor heating. uniot now operating properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/05/2022
called and spoke with cx. if opening for weds or thurs he would like to be added on those days. If not tueday of next week 7/12/22; schdld next appmnt for 7/12 TUE !
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/05/2022
"unit only workign on sanitize cycle. no errors stored, inlet valve very loud and slow to open when turned on. loud hum from clutch/motor area when spin activated. found rotor and slider gears showing signs of wear/grinding, ordering valves, control, gearcase, slider, clutch and rotor.; ordrng 1 W11165546 (valve) and 1 W11419171 (control) and 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Marshall, VA 20115
Daniel J.
Job Details: 07/05/2022
replaced tower used string to make sure used string to make sure no obstructions in venting
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/05/2022
"CX complaint no ice. Water supply ok. Ran harvesting, got 2-3 message. Removed icemaker cover, found loose icebin switch connection. Pushed connector in, ran harvesting again, ended with 2-1. Icemaker water fill worked ok. Unit good to go."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/05/2022
"removed and replaced element and motor. tested unit and let run for about 10 mins, unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Vienna, VA 22181
Christian C.
Job Details: 07/05/2022
Installed heating element per special project. Tested unit no errors and no leaks.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Elkridge, MD 21075
Robert L.
Job Details: 07/05/2022
"installed main control and spark module(DSI) per previous, tested all ops ok"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Indian Head, MD 20640
Robert A.
Job Details: 07/05/2022
Cx complaint that the unit is not heating at all and the timer is not turning. I inspected the unit and confirmed the complaint. I found the element has a break. I replaced the element and I'm ordering the timer for the return visit.; ordrng 1 WPW10185982 (timer)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Greenville, NC 27834
Ronnie B.
Job Details: 07/05/2022
"cx complaint of unit sensing not working and not spinning out clothes. checked unit and found the following code f8-e1. Manually operated vavles, cold not opening all the way to allow for proper water flow. Unit is shutting down and entering pump out mode. cleared codes, removed and replaced inlet valves, calibrated, tested, unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Fort Belvoir, VA 22060
David J.
Job Details: 07/05/2022
F7E4 basket reengagement failure F6E3 communication ACU F0e5 off balance load Cx complaint unit wont even run passed sensing. Inspected unit and found the above 3 error codes. Cleared codes and ran diagnostic cycle. While unit was trying to engage and making clicking noise and not engaging. Inspected under unit and found unit has oil slung under it. Also going to order control board cause its having communication errors. Cx had pop for order of 11/21 in pics. Will return when parts arrive ; ordrng 1 W11449841 (Gear case) and 1 W10754448 (Washer clutch) and 1 W10734521 (Clutch) and 1 W11419171 (Control board)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/05/2022
"service pointer# w11540964 sr#7734036956 called techline to document and was given file number, transferred to safety to try and continue with documentation but safety closed at 6 pm. cx complaint unit leaking and in range for heater element service pointer. collar failed on left side and leaked causing damage to hardwood floor and drop ceiling in room beneath the dishwasher. ordering new element 100 @ trbls scheduling 7/19 at cx request as they will be out of town next week. need to call safety department tomorrow to further document in business hours.; ordrng 1 W11537778 (element)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Richmond, VA 23234
John P.
Job Details: 07/05/2022
Installed UI tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ
Near Charlottesville, VA 22901
Kyle A.
Job Details: 07/05/2022
Cx complaint of damaged support. Did confirm and ordering support for return.; ordrng 1 WPW10304231 (Support)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manassas, VA 20110
Richard B.
Job Details: 07/05/2022
"CX complant. Fridge not cooling good. Prior diagnosis found evap harness restricting voltage to heater , Thawed out evap and instaled harness, Cycled power , Evap developed a good frost pattern. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Ruckersville, VA 22968
Kyle A.
Job Details: 07/05/2022
Cx complaint of unit not operating. Did confirm connector not seated on timer. Seated connector and the unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Germantown, MD 20874
Julian H.
Job Details: 07/05/2022
"CX complaint about unit making a noise inspected and recognized a noise from compressor when on went to the back and found that compressor was left to the front near cover not placed in correct position or secure unplugged unit placed compressor and secured to the bottom also found that fill tube water line clamp slipped out use a clamp from VS to fix this (can potentially cause a leak) tested and working properly; ordrng 1 WP596669 (clamp), used 1 wp596669 (clamp) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Earlysville, VA 22936
Kyle A.
Job Details: 07/05/2022
Cx complaint of unit not dispensing ice. Did confirm units wire harness is intact and reading continuity for defrost on door but unit is not defrosting fill tube. Ordering control.; ordrng 1 W11212392 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Frederick, MD 21702
Ricky E.
Job Details: 07/05/2022
"went to install the gearcase and parts and fnd that the units shocks are bad. the whole tub and basket assy bounces and wobbles. this is a typical test for the shocks and is what is recamended by wpl... need the shock kit before we can continue with the repair, as to prevent damage to the new parts...; ordrng 1 W11130362 (suspension)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Martinsburg, WV 25401
Danny R.
Job Details: 07/05/2022
tank damaged leaking will need tank; ordrng 1 W11409866 (tank)
We serviced a
KITCHENAID COOKTOP
Model KSIB900ESS1
Near Ocean City, MD 21842
Taylor F.
Job Details: 07/05/2022
Cx complaint is cooktop damaged. Tested inspected and verifed complaint. Replaced cooktop that cx provided. Tested unit and unit is now working as designed. Job is complete. Collected 165 by CC.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Martinsburg, WV 25405
Danny R.
Job Details: 07/05/2022
installed parts cpouldnt hpok unit up do to hose power issues will need power cord moved it used it will damage motor bc of location on wire comimg out of floor .
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Christian C.
Job Details: 07/05/2022
Cx complaint berries were freezing. Inspected unit replaced cx filters and advised them how to reset filter led and how to replace filters. Found right RC gasket torn. Cx had berries on upper shelf against the air tower. Advised to keep away from the air slots to not freeze the berries. Ordering gasket.; ordrng 1 W10917313 (gasket)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Easton, MD 21601
Jonathon C.
Job Details: 07/05/2022
"cx complaint, unit not heating past 249. tested unit, verified complaint. in testing, unit heated fine, but while preheating it would randomly stop at a temp, and act like it was the temp you set it for. spoke to kirt at WTL (sr 7734031503) he sugessted ordering the appliance manager. im ordering the ui as well just incase. returning with interlock for complaint about door.; ordrng 1 W11325786 (appliance manager) and 1 W11375458 (UI)"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2352KES
Near Chesterfield, VA 23832
John P.
Job Details: 07/05/2022
Upon arrival CX declined service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Inwood, WV 25428
Danny R.
Job Details: 07/05/2022
installed parts checksok
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Arlington, VA 22207
Eric W.
Job Details: 07/05/2022
found the evap was used; ordrng 1 w11291123 (pulled from office stock)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Lancaster, PA 17603
Sal R.
Job Details: 07/05/2022
"CX complaint is that the unit is not opperating correclty. I found that the unit had stored in fault history a F0E3, F2E1 , and F8E1. I was able to edjucated CX on the poverloading and stuck button errors. I then ran a manuel test and found that the Hot side of the valve is not opperating. I inspected the valve and foun d that the harness also has tention on it due to the way it is installed and wraped around the valve housing. I am ordering 1 water inlet valve (W11165546) and 1 valve harness (W11130935). Once the contract is apporved, please have someone for m the office call to set a return date.; ordrng 1 W11130935 (vlave harness) and 1 W11165546 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near McLean, VA 22102
Jason A.
Job Details: 07/05/2022
CX complaint FRIDGE doors damaged. CX just moved in. New home build > JJ; ordrng 1 W11436982 (RIGHT RC door SS) and 1 W11435348 (LEFT RC door SS)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Halethorpe, MD 21227
Dustin F.
Job Details: 07/05/2022
"CX Complaint: not drainingArrived to install Sump, Checked Box, found sump was mispackaged. Right Part number, Wrong PArt. New sump included Diverter, Current sump on unit does NOT have Diverter or harnass for one. Please to Part Research to Obtain Correct Part. ( W11025157) Also found Gasket on Drain Pump Comprimized, Ordering New Drain Pump to Correct Seal on pump. W10876537; ordrng 1 W10876537 (drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Fruitland, MD 21826
Michael E.
Job Details: 07/05/2022
Replaced the adjusters and reset the door gasket as pern previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Colonial Heights, VA 23834
John P.
Job Details: 07/05/2022
Installed heater tested working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Potomac, MD 20854
Roberto I.
Job Details: 07/05/2022
"CX complaint no power.Cofirmed unresponsive console. Removed outer door, confirmed 120Vac supplie to the control board, All connections ok. Replaced console (CBE) using pre id. Ran diag, cleared F2E1 error and ran a test cycle. The unit worked as designed. collected $230 with check # 9034"
We serviced a
JENN-AIR RANGE
Model JIC4430XS00
Near New Castle, DE 19720
Alexander W.
Job Details: 07/05/2022
"Cx stated unit is giving F47 error. Inspected tested and verified cx complaint. Found module defective cx stated this is the 5th one being installed called and Spoke with Chris from tech line (SR#:7734035052) to report findings, ordering module cannot reached at this time due to SO part; ordrng 1 W10857232 (Module)"
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHK0
Near Baltimore, MD 21214
Shane M.
Job Details: 07/05/2022
"replaced sump lower spray arm. unit still isnt starting. found stuck key error only. ordering control,owi,console.; ordrng 1 W11084121 (owi) and 1 W11225084 (control) and 1 W11255647 (console)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Lancaster, PA 17601
Sal R.
Job Details: 07/05/2022
"Per the previouse tech, I was abel to access and replace the agitaoter. I then recalibrated and ran a auto test . I found the unit to be opperating as designed. UNit test good."
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB02
Near Fredericksburg, VA 22405
Thomas B.
Job Details: 07/05/2022
Cx complaint unit is not working properly inspected unit found copper lines tapping against the bottom of unit causing noise moved these to avoid the tapping tested unit now functions normally.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Jeffersonton, VA 22724
Mitchell H.
Job Details: 07/05/2022
got to building and front office said no one by this name lives in the building. we called unit 814 to be sure and they said they dont have a call. called office and they informed me it is the wrong address. moving on.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hampton, VA 23666
Carl A.
Job Details: 07/05/2022
"cx complaint of unit of icemaker not dispencing ice,checked unit to find debries lodge in teeth of ice dispencer,removed debries from icebin tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Parkville, MD 21234
Shane M.
Job Details: 07/05/2022
"cx complaint the unit isnt making ice. put unit into test mode, found open sensor on icemaker. ordering icemaker.; ordrng 1 W11546935 (icemaker), used 1 W11546935 (icemaker) from stock"
We serviced a
WHIRLPOOL DRYER
Model MDG7600AWW
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/05/2022
"Cx complaint loud noise during cycle.Tested unit, found broken blower wheel, noisy rollers and piulley.Ordering blower wheel WP33002797 and 2 rollers 12001541. Pre id idler pulley to be installed on return. Cx paid in full ($429.31 with check # 7444). Return visit 7/11/22; ordrng 1 WP33002797 (wheel) and 2 12001541 (roller)s"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Dundalk, MD 21222
Milton J.
Job Details: 07/05/2022
Complaint unit not advancing. Went over O.O.W. pricing with CX and service was denied. CX said already half to a new unit before parts and would rather purchace a new unit. Went over benifits of purchacing a Extending plan with their new unit and recommended a few of my favorite washers. No service provided. -MJrob
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ02
Near Port Deposit, MD 21904
Alexander W.
Job Details: 07/05/2022
"Cx stated fridge not cooling inspected tested and verified cx complaint installed parts per previous diag. Tested unit, unit is now operating as designed job is complete."
We serviced a
AMANA O.T.R MICROWAVE
Model AMV2307PFS07
Near Essex, MD 21221
Milton J.
Job Details: 07/05/2022
"Cx complaint unit not heating as should and OTR light out. Conducted to 1cup for 2 minutes heat tests, one in the beginning and one after testing light and both boiling around 2 minutes. Unit heating as should. Lowered the bottom panel and took a voltage test at the socket and found continuous 117vac to the socket even when panel says light off. Board not allowing OTC light to turn off and burned out the bulb. Ordering new Control and Bulb plus a Socket just in case needed. -MJrob; ordrng 1 W11544456 (Control) and 1 8206232A (Bulb) and 1 W10210871 (Socket)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/05/2022
"installed updated heater per TSP and S-17304 , ran diagnostics, tested all ops ok"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Essex, MD 21221
Milton J.
Job Details: 07/05/2022
Complaint unit making squealing sound. Inspected and found the back drum felt ring had ripped off the drum so drum against metal of back wall. Isolated motor/blower wheel and sounds smooth. Idler a little stiff. Ordering new Drum Assembly and also Idler just in case needed. -MJrob; ordrng 1 W10899578 (Drum Assembly) and 1 WP691366 (Idler)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Chester, VA 23831
John P.
Job Details: 07/05/2022
"Cx compliant unit making noise, checked unit found excessive glue on drum where roller rides through causing drum to jump up and down removed the glue tested working as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/05/2022
duplicate ticket
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Arlington, VA 22204
Eric W.
Job Details: 07/05/2022
installed parts and tested unit it seems to be working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Goldsboro, PA 17319
Andrew S.
Job Details: 07/05/2022
Cx complaint is that the gasket is not sealing coorectly. Upon arrival I found that the FC gasket was not seated and was sagging at the bottom. I was able to get the gasket seated and it is now sealing properly. I also found that the RC door gasket was not completely seated in the groove. i was also able to get that gasket seated. Unit is now functioning as intended. Job complete
We serviced a
KITCHENAID OVEN
Model KEBC278KSS04
Near Accokeek, MD 20607
Robert A.
Job Details: 07/05/2022
Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the unit has thermal damage at the terminal block. The unit will need a new terminal block for the resolve the issue. I'm ordering the part for the return visit. I called WP safety to document the issue. Cx has an extended warranty that needs to be properly dispatched.; ordrng 1 WP8203546 (terminal block) and 1 WP4451985 (suppressor board)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Harrisburg, PA 17103
Andrew S.
Job Details: 07/05/2022
Cx complaint is that the unit would not spin clothes out. Upon arrival I found an F0E5. I cleared the error code and ran the diag calbration and the diag test and it completed both with no errors. I then adjusted the front legs up to get the unit level. Unit is now functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS00
Near Grasonville, MD 21638
Jonathon C.
Job Details: 07/05/2022
"cx complaint, unit wont stop making ice. found bailarm dettached from icemaker. re-installed ibailarm. collected 120 for service call (check #2220) job is complete."
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Lancaster, PA 17603
Justin L.
Job Details: 07/05/2022
As per previous visit was able to access unit and replace part. Tested unit and unit now checks good no further work needed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Alexandria, VA 22309
David J.
Job Details: 07/05/2022
F5E1 lid switch fault F9E1 long drain F7E6 motor fault F0E2 over suds Cx complaint unit doesnt cycle through. Gets stuck doing the same things at times. Checked error codes and found four errors above. Cleared codes and ran diagnostic test. Found zero error codes after. Did hear clicking noise when trying to shift to spin and agitate. Also found lid latch triggered by touching the lid. Quoted Cx for repair. Cx is just going to buy new unit. Collected 120.00 for service call. ; ordrng 1 W11307244 (Lid latch) and 1 W10721967 (Splutch)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ05
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/05/2022
"Cx complaint unit's fan isn't operating. Inspected unit and attempted to activate fan and it didn't come on. Removed unit from above cooktop,and found the fan disconnected. Reconnected fan, re-mounted above cooktop and restored power, and the fan now works and all speeds work. Unit checks good"
We serviced a
MAYTAG OVEN
Model MEW9630FZ03
Near Fort Washington, MD 20744
Robert A.
Job Details: 07/05/2022
"Cx complaint that the unit's upper oven is not heating at all. I inspected the unit and confirmed the complaint. I found the unit is getting 240v at the J box and the connectors at the board are secure. The upper element has an ohms reading of 16ohms, which is good. I preheated both ovens and the upper one produced no heat at all. The unit will need a new control board and UI console to resolve the issue. I'm ordering the parts for the return visit. I collected the service call fee by CC and left them with a quote.; ordrng 1 W10914529 (UI console 390.99) and 1 W11032469 (control 166.77)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Fayetteville, PA 17222
Bernard M.
Job Details: 07/05/2022
Cx complaint unit doesn't complete cycles. Entered into diag and found error codes F9E1 drain fault and F8E1 long fill. Ran test cycle and found water had slow flow going in. Unit also had slow drain. Drain pump had to run twice to remove all water. Gave cx quote for full repair and they'll be purchasing new unit. Cx paid $120 for service
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Annapolis, MD 21401
Kevin P.
Job Details: 07/05/2022
"cx complaint unit off balance not finishing loads, found off balance and overload errors. checked suspension and verified its in good working order and ran unit through a high spin with nothing in it to verify unit is mechanaically functioning properly at this time, explained to cx that unit spinn ing properly with nothing in it the only variable is the the load and went over proper loading and usage giving cx suggestions. nothing found to be physically wrong, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Randallstown, MD 21133
Dustin F.
Job Details: 07/05/2022
"CX COmplaint: Multiple LEDs DIm or not working in her fridgeInspected unit, found freezer LED out and top LEDs in RC compartment Dimmed. Went to verify function of Light in Freezer. Covered in foam, harness disconnected due to Shear amount of foam in unit. Called TL and got SR#7734032992. TL Deemed unrepairable due to internal harnass issue. Gave CX WP CX service # and SR #."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Charlotte Hall, MD 20622
Shawn D.
Job Details: 07/05/2022
replaced diode and tested and unit sounds good to me other parts not needed. unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Frederick, MD 21702
Ricky E.
Job Details: 07/05/2022
"installed part, verified operation, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near McLean, VA 22101
Jason A.
Job Details: 07/05/2022
CX complaint FRIGE RCtemps are inconsistent. CX had another company work & they ordered a damper. Lower right bin. But has not returned. FC evap good frost pattern. Not iced up. Test evap fan = good air flow through vents & both dampers open / close. Measured thermistor in icewater 4.5K ohms vs 6.9 of a good thermistor JJ; ordrng 1 WP2188820 (temp sensor $36.28 JJ/VS)
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS01
Near Bowie, MD 20721
Shane B.
Job Details: 07/05/2022
complaint is the unit being compeltly dead and lower door not opening. cx was running a cleaning cycle in the lower oven when it shut off. i was able to open the lower door. i found no damage to anything. removed UI and tested fuse. it is OL. unit will need new fuse. ordering part. cx paid for everything but labor. will pay 110 on return.; ordrng 1 WPW10545291 (fuse-thrml)
We serviced a
WHIRLPOOL WASHER
Model MVWB850YW1
Near Bristow, VA 20136
Demonte S.
Job Details: 07/05/2022
Arrived at the cx house. Knocked on the Door. Cx answered and allowed me into the house. Started going over the Service Call. Cx stated they did everything on line and it didn't state anything about how much the repair would be. Cx declined the Service. Any questions please check Sd Pictures had cx sign Tyc Card.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Cartersville, VA 23027
Jerod R.
Job Details: 07/05/2022
est of 255.22 given no payment at residence
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS11
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/05/2022
"tested unti found unit had cllogged drain line , unclogged and tested unit is now fully functional"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Easton, MD 21601
Jonathon C.
Job Details: 07/05/2022
"cx complaint, grinding noise during wash. replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL STACKABLE
Model WETLV27HW2
Near Arlington, VA 22204
Eric W.
Job Details: 07/05/2022
installed new control calabrated the unit and doing a quick wash unit never stoped filling found a cut inthe air hose at the top of washer needs new lower harness will need 2 tec to remove unit to acess the rear of unit and replace the locer harness it is very tight in hallway we dont want to damage the walls; ordrng 1 W11417071 (lower harness)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Charles Town, WV 25414
Danny R.
Job Details: 07/05/2022
the tool to conect the compressor broken called mark they are sendinga new one but will need filter drier and coenctors; ordrng 1 W11109499 (drier-tube) and 1 W11504433 (conectgor) and 1 W11504447 (conector)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Baltimore, MD 21218
Shane M.
Job Details: 07/05/2022
"cx complaint the unit a loud noise during spin mode. found no error codes stored. put unit into test mode, got to spin mode, found belt slipping. went to replaced belt & found gearcase oil everywhere. unit will need new gearcase. 2x labor; ordrng 1 W10902814 (washplate) and 1 W10528947 (hub) and 1 W10721967 (splutch) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 WPW10427633 (cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYM05
Near Fairfield, PA 17320
Bernard M.
Job Details: 07/05/2022
"Cx complaint the unit leaks and makes noise. Entered into service mode and ran all tests but couldn't duplicate noise. Inspected in FC and found ice build at the bottom of liner. The drain tube is clogged below the evap. Defrosted and cleaned all ice, and poured water into tube to ensure water flowed through into pan. Restored power and the unit runs as designed. Cx paid $240 service and labor. Instructed cx if noise would occur, to record where its comiung from."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Virginia Beach, VA 23464
Lucas R.
Job Details: 07/05/2022
"replaced comprssor and drier, vacuumed to -30'hg, charged, verrified low pressure at 5 psi, advised cx to allow 24 hours to resume normal operation, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Lancaster, PA 17601
Justin L.
Job Details: 07/05/2022
As per previous visit was able to access unit and replace part. Tested unit and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC308KSS01
Near Hummelstown, PA 17036
Justin L.
Job Details: 07/05/2022
With the help of AS was able to access unit and replace the bulb. Tested unit and unit now checks good no further work needed. Collected remainder of labor.
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Thurmont, MD 21788
Brian R.
Job Details: 07/05/2022
cx complaint is freezer was freezing up and back wall had ice on it. unit is in RV Camper. unit was shut down and all power off and unit warm and melted down. units is in shell and cant be moved out. tested and checked what we could but with unit shut down and not running and warm to tahe temp readings on anything and compressor. went over unit with service tech who checked unit in and will order parts needed. unit is defrosed and RV is shut down. will replace parts and theuy will need to turn unit back on to see how unit does.as soon as parts are in office will schedule.; ordrng 1 W11371382 (Control) and 1 W11502499 (Harness) and 1 W10316760 (Temperature Sensor) and 1 TemperatureSensor (Thermistor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Alexandria, VA 22308
David J.
Job Details: 07/05/2022
Cx complaint unit wont turn on. Inspected unit and found nothing on the control panel is working. Tried resetting breaker but nothing happened. Spoke with Cx when arriving and explained we will still have to charge for service call and labor but parts will be covered under extended part warranty. Cx is very unhappy with unit. Cx is going to call kitchen aid because this is technically the 3rd time out to this unit. Once by previous owner of house. Shes going to see if kitchenaid can do anything more for her cause she doesnt want to be doing this every 6 months.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Arnold, MD 21012
Kevin P.
Job Details: 07/05/2022
unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit intermittently not turning on at console. ordering fascia 1 @ trbls; ordrng 1 W11413566 (fascia)
We serviced a
KITCHENAID DRYER
Model WED560LHW2
Near Tysons, VA 22102
Jason A.
Job Details: 07/05/2022
CX complaint DRYER noisey. Level unit & test w/o & with some large towels. Drum not round > JJ; ordrng 1 W10508188 (drum incl seal & bearing) and 1 W11234001 (motor-drve)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Newport News, VA 23602
Justin W.
Job Details: 07/05/2022
installed element unable to test due to unit not installed. inspected unit to find no visible signs of failure. unit should work as designed.
We serviced a
JENNAIR REFRIGERATOR
Model JCD2389DTB
Near McLean, VA 22102
Jason A.
Job Details: 07/05/2022
CX complaint FRIGE ice dispense doesnt work. Replaced ice enclosure & test ice cubed / crushed / cubed / crushed dispenses > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Shepherdstown, WV 25443
Danny R.
Job Details: 07/05/2022
called tech line made report its running today . tech line docmented and gave me a sr 7733348480 and said call back it if comes back .; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW6400SW3
Near Alexandria, VA 22308
David J.
Job Details: 07/05/2022
Cx complaint of a ol code. Spoke with Cx when entering home and explained we did not have any of his contract information from Best Buy. That he would need to contact them and have stuff sent over to us. Cx was not going to pay for service call cause he swears he has it. Tried to wait while he called Best Buy but he could not get a hold of anybody. He will call us once he figures out what hes going to do.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Washington, DC 20017
Samuel R.
Job Details: 07/05/2022
construction site is closed.no one onsite.; snapped 1 QuickPics
We serviced a
KITCHENAID COOKTOP
Model KCES950HSS00
Near Ocean City, MD 21842
Taylor F.
Job Details: 07/05/2022
"Was sent out by kitchenaid to document the opening of the counter for a replacement cooktop. Called kitchenaid and documented measurments with them, job is complete."
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Ephrata, PA 17522
Justin L.
Job Details: 07/05/2022
Cx complaint unit not working or powering on. Was able to access unit and found that the unit was getting 120.4VAC but wouldnt power on. Entered into diagnostic and found codes F6E2 UI cant hear ACU and F2E1 Stuck Button.Attemped diagnostic cycle but unit unresponsive. Quoted cx for repair and collected for service call only as cx wants to buy a new unit. No further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/05/2022
"cust states unit still dripping, but not until time has passed after dispensing. saw water drops in drip tray under dispenser. reordering valve, also ordering seperator and fitting.; ordrng 1 W11546685 (valve) and 1 W11423787 (seperator) and 1 W11163765 (fitting)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near New Market, MD 21774
Brian R.
Job Details: 07/05/2022
cx complaint is rail on right came apart and rack was falling and pieces are broke and rack was showiung rust spots. new rack was sent and he threw out old rach with adjuster things on it. per s code rail part and labor to do job and rack covered and cx will pay for other parts. gave cx quote for today as hes calling in about unit.; ordrng 1 W11259786 (Right Rail) and 1 WPW10588164 (Adjuster Housing 7.67) and 1 WPW10588165 (Adjuster 48.59) and 2 WPW10250160 (Clip 42.27)s and 2 WPW10546503 (Rack Adjuster 29.53)s and 2 WPW10195839 (Rack Adjuster 36.04)s and 2 WPW10195840 (Clip 33.01)s and 2 WPW10250162 (Cover 4.85)s and 1 WPW10340542 (Spray Arm Manifold 80.82) and 1 WPW10448645 (Spray Arm 42.29)
We serviced a
IKEA RANGE
Model IEL730CS2
Near Fairfax, VA 22031
Christian C.
Job Details: 07/05/2022
Cx complaint front right burner does not turn off at any dial. Unable to replicate issue. Called safety. SR#7733965894. Ordering switches for both front burners. W10857622-none in stock at both upper marlboro and whirlpool. Cx paid in full. Unit has 5 year manufacture warranty through Ikea.; ordrng 1 W11162115 (RF burner switch) and 1 W10857622 (LF burner switch) and 1 W11116868 (knob)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Fairfax, VA 22030
Richard B.
Job Details: 07/05/2022
"CX complant. Got a notification about a issue. Inspected unit and found unit needs heater installed due to brass grommetts, Installed new upgraded heater assembly and tested unit , No leaks , good wash pressure good drain , good heat. Job completed, RB"