Service History 58 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Virginia Beach, VA 23454

Carl A.

Job Details: 10/31/2023

"cx complaint of unit banning itself agaist the cabinet,checked unit to find no error codes at this time ,but found issues that need to be adressed play in drive shaft of gear case,water leaving behinded in tray,ordering parts needed; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 WPW10006384 (drive belt) and 1 W11395618 (Capacitor)"

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Baltimore, MD 21218

Alexander D.

Job Details: 10/31/2023

cx complaint unit not spinning. inspected unit and verified complaint. f1e2 motor control fault. ran test cycle and it ran fine until it tried to spin. control cut out then came back on a few seconds later and ended cycle. ordering control and motor. call cx to schedule return visit once we have eta on parts; ordrng 1 W10889172 (motor) and 1 W11116498 (control(REORDER))

We serviced a

WHIRLPOOL DISHWASHER

Model GU2300XTVB3

Near Lemoyne, PA

Fred G.

Job Details: 10/31/2023

cx complaint unit wont do anything. I found 118.5vac to unit. I found 118.5vac to control and found thermal fuse was good. I found no action from control or console. ordering both. once in please reach out to cx and set up a return visit.; ordrng 1 WPW10175347 (console) and 1 WPW10285179 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Harrisburg, PA 17102

Fred G.

Job Details: 10/31/2023

"i was able to access unit and replace the compressor, filter/dryer, FC evap as per previous tech. I was able to pull unit into a 30in vacuum that I found held for 30mins. I then charged system with 41g of R600A. I found unit began to cool. advised cx 24hrs for full cooling."

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Laurel, MD 20724

Emmanuel R.

Job Details: 10/31/2023

"Cs unit door not closing and sealing correctly and temps are not right. Confirmed complaint. I found the door hinges are weak and door gasket is collapse on the top right corner, ordering both hinges and door gasket. Also preheated oven and calibrated temps.; ordrng 1 W11700313 (hinge left) and 1 W11699927 (hinge right) and 1 W11676903 (door seal)"

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS01

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 10/31/2023

with the help of CH we were able to access unit and replace the mag and inverter as per previous tech. tested unit and found same issue. called TL found mag and inverter blew relay on MW control board. advised cx board needs replaced. cx accpeted. cx paid for board and we scheduled cx for 11/2/23. cx still owes $210 on return.; ordrng 1 W10915648 (MW control board)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mount Airy, MD 21771

Justin S.

Job Details: 10/31/2023

cx says the unit ran once and dried everything good but the second time they used it the display would not illumninate. found the unit is getting 120vac to the main control but the ui is not activating. when i touche3d the harness the unit illuminated the display. put the unit into diagnostics and the unit has a f10e2(vent) error code in memory. tightened the connections down and ran the diagnostic. the unit is filling washing and draining good. no error codes after. ran the diagnostic a second time and still no error codes. cx does not wish to replace parts at this time; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Vienna, VA 22180

Jason A.

Job Details: 10/31/2023

CX complaint FRIDGE RC items are freezing / spoiling too soon. Replaced control & thermistors. RC thermistor wire harness is way too short. Measured resistance at control 4 pin connector to make sure splice is good. CX will place dataloggers in brown envelope between storm door & interior door > JJ; schdld next appmnt for 11/7 TUE !

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS00

Near Carrollton, VA 23314

Zachery R.

Job Details: 10/31/2023

"upon arrival noticed cooktop is cracked, also will have to order beauty rings. advised cx they will be contacted for return visit; ordrng 1 W11051484 (cooktop) and 5 W10853046 (bezel-knob)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Adelphi, MD 20783

Brian F.

Job Details: 10/31/2023

"Installed new filter board, unit still won't turn on. Called MR, found unit had open cavity thermostat. Ordering thermostat, advised cx part is on back order.; ordrng 1 W11574181 (cavity thermostat)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Gloucester, VA 23061

Lucas R.

Job Details: 10/31/2023

"cx complaint oven not turning off, checked unit found f1e0 control fault, bake element 22 ohms from control, broil 18 ohms from control, sensor 1800 ohms, 240 vac and proper polarity at control, interna board issue, called safety, recieved auth. for full repair; ordrng 1 W11548749 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Olney, MD 20832

Davonte

Job Details: 10/31/2023

"cx complained unit door wouldnt close. confirmed cx complaint. after further inspection I could see the door was hitting the cabinet when closing. pulled unit out adjusted foot peg, and door is now closing as should."

We serviced a

KITCHENAID OVEN

Model KEMS308SSS00

Near Bowie, MD 20715

Leon

Job Details: 10/31/2023

Class complaint was the unit bake didn't work on further investigation. I seen the broil element didn't work. I tested the unit for 240 V which it was getting.Then I tested each element They both gave off good readings. Then I tested power going to the element which I got nothing ordering new control board.; ordrng 1 WPW10312206 (Oven control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS01

Near Arlington, VA 22205

Jason A.

Job Details: 10/31/2023

CX complaint FRIDGE - ICEMAKER ice cubes are irregular shape. Replaced icemaker & test 120 harvest PA - test 96 water dispense & 97 icemaker fill. NO LEAKS

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Bel Air, MD 21015

Neil H.

Job Details: 10/31/2023

REPLACED THE ROLLERS AND THE PULLEY UNIT TESTED GOOD SOUNDS NORMAL THROUGH CYCLE NOW.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 10/31/2023

complaint ice still wet in bin also ice in freezer cabinet checkedicepresent on bottom of freezer steamedremoved evap cover found drain blocked cleared with steamer no water going down drain customer has concerns with part being replaced within a year

We serviced a

KITCHENAID OVEN

Model KDRS483VSS03

Near Arlington, VA 22205

Lloyd B.

Job Details: 10/31/2023

Cx complained the flame would go out and it would try to relight on the lowest setting on the front right burner. Installed new valve and the 'problem' persisted. Cleaned the orfices but it did not help. There is a pointer for such issue that says to order burner base w10540279; ordrng 1 W10495853 (burner base)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Jessup, MD 20794

Emmanuel R.

Job Details: 10/31/2023

"Replaced suspension and tested unit, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW04

Near Falls Church, VA 22043

Lloyd B.

Job Details: 10/31/2023

"Cx complained of a no cool. Installed new damper but also, melted the ice in the return between the rc and fc. Set unit to factory settings. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS02

Near Virginia Beach, VA 23454

Carl A.

Job Details: 10/31/2023

"cx complaint of unit not cooling ,checkedu nit to find 120 coming to inverter was advise by JP to replace inverter and main contorl as unit took a power surge ,break down as follows 1/W10629033,inverter,1/W10818296, cntrl-elecservice call break down as follows service call 139.00parts 606.22shipping 15.00labor 200.00subtotal 960.22tax 36.37grand total 996.59deposit 139.00cx will call back if moving forward with repairs; ordrng 1 W10629033 (Refrigerator Inverter) and 1 W10818296 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Arlington, VA 22202

Jason A.

Job Details: 10/31/2023

CX complaint FRIDGE not cooling. 10/24/23 I installed drier & ran vac & filled with 1.9 OZ R600a. CX stated water in FC never froze & ice in bin melted - never made ice. FC evap ice ball. Plugged unit in to killawat & record static equalise pressures & ran test 4 & test 5 with watt measurements. See SDpics. Called techline SR. Nitrogen leak check 30 minutes = no change. Same with vaccum. Called techline again same SR; Was advised refill & schedule a return 3Count > JJ; ordrng 1 W11575003 (3way valve) and 1 W11578205 (compressor) and 1 W11504431 (compressor coupler 26A) and 1 W11504415 (compressor coupler 26B) and 1 W11506621 (compressor coupler 26C) and 1 W11598434 (evap FC) and 1 W11506620 (evap coupler 20A) and 1 W11506620 (evap coupler 20B (same p/n))

We serviced a

WHIRLPOOL COOKTOP

Model WFG505M0BS3

Near Kensington, MD 20895

Roberto I.

Job Details: 10/31/2023

"Cx complaint a pie flipped in the oven during baking, got burned, and then the oven didn't work anymore. Removed oven bottom and cleaned all the burned resedue around the burner. Tested bake, the burner lighted, the igniter dragged 3.6A. Unable to replicate issues with the oven. Collected $139"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Halethorpe, MD 21227

Dustin F.

Job Details: 10/31/2023

"cx complaint unit wont lock to runInspected unit, confirmed complaint. found bad lid latch. replaced with pre id and one pre ided was bad as well, locking and unlocking over and over. PRe id part looked used. ordering new lid latch for return visit.; ordrng 2 W11513248 (lid latch (reorder))s"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Columbia, MD 21044

Israel R.

Job Details: 10/31/2023

Installed all parts and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Gloucester, VA 23061

Lucas R.

Job Details: 10/31/2023

"cx complaint unit not starting, checked unit found timer not seating to knob, ordering knob and timer per service pointer.; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)"

We serviced a

WHIRLPOOL DRYER

Model WGD5100HC3

Near Baltimore, MD 21225

Dustin F.

Job Details: 10/31/2023

"CX complaint: unit making noise when drying.Inspected unit, confirmed CX complaint found Blower wheel broken. Orderinb blower wheel and motor for return visit.; ordrng 1 W11549461 (motor)"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS35FXSS5

Near Takoma Park, MD 20912

Brian F.

Job Details: 10/31/2023

"Installed OWI sensor, tested, unit still going into APF purge, called office, ordering control board.; ordrng 1 W10479761 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Alexandria, VA 22314

Christian C.

Job Details: 10/31/2023

Cx complaint unit had leaked water one time. Inspected unit no errors stored. Ran through diag cycle no issues. No signs of water. Hair on door causing little bit of water to go through cleaned hair no more leak.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 10/31/2023

"not washing, 4-3 error and 7-1.. motor not running. replaced sump and tested unit. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Ellicott City, MD 21042

Israel R.

Job Details: 10/31/2023

"Customer complaint unit is leaking. I found the unit is leaking from one of the line i was able to fix it with a line connector and the unit is not leaking anymore. Unit is back to normal operations.; ordrng 1 WP2198677 (connector), used 1 WP2198677 (CONNECTOR Ir VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Silver Spring, MD 20901

Brian F.

Job Details: 10/31/2023

"Cx states unit lost cooling, ice building on evap cover, cx had unit unplugged overnight to defrost evap. Entered diagnostic mode, all thermistors passed, compressor and condenser fan good, evap fan spinning, damper good, found defrost heater not heating. Removed evap cover, found defrost heater had loose connector, reconnected and wrapped with electrical tape, tested, defrost heating now heating. Unit is now working properly."

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Poolesville, MD 20837

Ricardo S.

Job Details: 10/31/2023

"Special Project cover parts and labor, leds modudle on Rc not working, 4 leds are bad, connections cks ok, order services kit led; ordrng 4 w11632139 (led module)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Falls Church, VA 22046

Lloyd B.

Job Details: 10/31/2023

Cx complained the unit leaked. Cleared drain line and installed new drain pan. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Washington, DC 20009

Sherwood

Job Details: 10/31/2023

cx complaint door not closing. arrived door is closing good. repair complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Bel Air, MD 21015

Neil H.

Job Details: 10/31/2023

CX COMPLAINT THE SILVERWARE AND DISHES STILL WET AT THE END OF THE CYCLE FOUND RINSE AID WAS OFF AND I RAISED IT TO 5.9 AND I ACTIVATED THE HEATER UNIT CHECKED GOOD.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Elkridge, MD 21075

Emmanuel R.

Job Details: 10/31/2023

"Cs unit wont into spin, confirmed complaint, I found the hiub has failed , replaced hub with vanstock and tested unit. unit is now working properly. May need a belt for the splutch pulley.; used 1 W10528947 (hub) from stock"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Moyock, NC 27958

Branden R.

Job Details: 10/31/2023

came out and replace all parts on unit . tested unit is now running as designed .

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Washington, DC 20007

Sherwood

Job Details: 10/31/2023

cx complaint both section no cool. arrived and confirm issue. removed evap cover and theres no frost pattern compressor and both evap and condenser fans are running as designed. will need a ss tech.; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (drier)

We serviced a

WHIRLPOOL WASHER

Model Wtw4855hw1

Near Baltimore, MD 21211

Shane M.

Job Details: 10/31/2023

cx complaint the unit leaking. found weak suspension. found leak near left suspension. unit needs suspension & outer tub. quote for the repairs $681.40 cx paid svc by card

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Dover, DE 19901

Taylor F.

Job Details: 10/31/2023

Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found the UI not powering on. Found a loose connection on the control and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ2

Near Manheim, PA 17545

Justin L.

Job Details: 10/31/2023

"Cx complaint unit leaving food residue on dishes. Was able to access unit and verify model and serial. Entered diagnostic to find no saved codes. Ran auto test and went through no issues. Unit fills, drains, and pumps no issues. Found large pieces of food in filter along with hair and produce stickers. Went over pre-rinsing with cx and reccomended a clean cycle with affresh. At time of visit unit is operating as designed cx instruct fulfilled. No further work needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Smyrna, DE 19977

Taylor F.

Job Details: 10/31/2023

Cx complaint is unit not washing properly. Tested inspected and verifed complaint. Found the sump to be defective and washing very weak. Also found the inlet valve to be skipping and seems like it might fail to open occasionally. Ordering sump and inlet valve. Returning tech see sticky notes. Cannot reschedule at this time.; ordrng 1 W11613479 (sump) and 1 W11175771 (valve-inlt)

We serviced a

WHIRLPOOL DISHWASHER

Model GU2475XTVY0

Near Silver Spring, MD 20902

Brian F.

Job Details: 10/31/2023

"Cx states unit leaks after about 15 minutes. Removed outer door, pulled unit from cabinet. Ran normal cycle, found water leaking from vent. Removed vent, cleaned vent, gasket, and deflector, reinstalled, tested, leak has stopped. Unit is now working properly."

We serviced a

MAYTAG DRYER

Model MEDB765FW

Near Silver Spring, MD 20906

Davonte

Job Details: 10/31/2023

"cx complained unit was making squealing noises,confirmed complkaint on first visit. replaced idler and roller wheels. tested unit, unit no longer making noises"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Washington, DC 20008

Samuel R.

Job Details: 10/31/2023

cx complaint unit is not dospensing water or making ice.found unit to get water but not dispense.inspected unit and found resivior frozen.unit will need perma gum to help seal resivior from freezing up again 212643; ordrng 2 212643 (perma gum)s

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Newport News, VA 23608

Orbie

Job Details: 10/31/2023

cx complaint gasket not seating in door. verified complaint. door not holding gasket. ordering door to complete repair. advised cx unsure when door be shipped. replaced gasket to get cx by until door comes in.; ordrng 1 LW10680729 (dor-fip)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Silver Spring, MD 20902

Brian F.

Job Details: 10/31/2023

"Cx states unit leaks, inspected, found spatula in top rack in between door and gasket. Removed spatula, reinstalled gasket, entered diagnostic mode, cleared saved FAE2, ran service test cycle, completed with no errors, no leaks. Ran 2 more test cycles with unit pulled from install to make sure no other leaks. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Alexandria, VA 22306

Lloyd B.

Job Details: 10/31/2023

"Cx complained the unit did not spin. Inspected the unit and found that while trying to spin, there was a bad noise. The teeth on the clutch were worn. Installed new drive clutch and tested and it now passed each test in diagnostics. Job complete; ordrng 1 W10721967 (drive clutch), used 1 W10721967 (drive clutch) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Greenbelt, MD 20770

Leon

Job Details: 10/31/2023

"Replace water filter housing housing testing unit bleed it most of the air out the filter. No leaks, everything worked as it should."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Newport News, VA 23605

Justin W.

Job Details: 10/31/2023

installed vent motor and door. advised cx of page 12 for drain installation. cx to have drain issue addressed. unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ashburn, VA 20147

Simon

Job Details: 10/31/2023

Installed LID unit good to go.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Baltimore, MD 21216

Shane M.

Job Details: 10/31/2023

"cx complaint the unit isnt washing proper. found no errors. found unit sitting unfinished basement, sitting on clay/ compacted dirtt. tested the unit, failed in spin mode, unit needs control board.; ordrng 1 W11603811 (control board)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Prince Frederick, MD 20678

Shane B.

Job Details: 10/31/2023

"cx complaint is the unit displaying F8E1. confirmed complaint. found F8E1, F0E7 saved. cleared code and ran hot and cold valves. both have good flow. ran service cycle. unit completed cycle with no issues. blew through pressure hose. it did not feel clogged. ordering control baord and lower harness. schedule when apporved and when parts are avialble.; ordrng 1 W11510463 (control board) and 1 W11568984 (lower harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Brandywine, MD 20613

David J.

Job Details: 10/31/2023

"Customers complaint unit would not run a cycle arrive today and verified complaint ran diagnostic cycle unit filled and drained but then after draining, went to agitation and made a loud buzz noise. Disconnected power after removing error codes and replaced capacitor with new reconnected power and ran another diagnostic cycle unit completed cycle with no issues. Check for error codes and had none present. Unit is now working as intended. Job complete; ordrng 2 W11395618 (Capacitor DX VS)s, used 1 W11395618 (Capacitor DX VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Richmond, VA 23223

Joseph D.

Job Details: 10/31/2023

"Replaced compressor and charged to 150 psi, unit holding charge but compressor will not start , must reorder compressor. Returning tech vacuum amd charge and try with new start device and see if compressor overheats ; ordrng 1 WPW10507886 (Compressor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Bowie, MD 20720

Leon

Job Details: 10/31/2023

"Replace skin on the right side of trefrigerator refrigerator test. Itest it door nothing was stopping the door from opening and closing and looked over the skin. With no damages, everything looks as it should."

We serviced a

MAYTAG OVEN

Model MGS5870ADQ

Near Bethesda, MD 20814

Roberto I.

Job Details: 10/31/2023

"CX complaint the oven preheats but doesn't keep the temperature.Ran a bake cycle, found the igniter dragging 2.7A. Quoted repair $327.42, with $125 labor for bake igniter 74007498 replacement. Cx needs motre time to make a decision. Collected $139; ordrng 1 74007498 (bake igniter)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Huntingtown, MD 20639

Shane B.

Job Details: 10/31/2023

installed all ordered parts and restored power. ran service cycle. unit completed service cycle with no issues. ran calibration cycle. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Ellicott City, MD 21043

Israel R.

Job Details: 10/31/2023

Got to the door and the customet told me that he forgot to cancel and that the unit is working. I moved on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Harrisonburg, VA 22801

Danny R.

Job Details: 10/31/2023

parts checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Bel Air, MD 21015

Neil H.

Job Details: 10/31/2023

REPLACED THE ICE MAKER AND EVAP ICE BOX FAN UNIT PASSED HARVEST AND FILL TEST WHEN I REMOVED I/M ONLY SMALL SQUARES NOT FILL CUBES AS IF EITHER THE I/M HOLDING CUBES IN I/M UNTIL THEY MELT OR THE FILL LINE FROZE BUT EVERYTHING CHECKED GOOD AND WATER PRESSURE STONG WITH FILTER IN OR OUT

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB04

Near Bear, DE 19701

Taylor F.

Job Details: 10/31/2023

"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the unit to be low on charge, unit is 60 degrees and no frost past the cap tube. Ordering compressor and evap, cannot reschedule at this time. 3CT SEALED SYSTEM; ordrng 1 W11572047 (evap) and 1 W11628587 (compressor)"

We serviced a

MAYTAG WASHER

Model MED7230HC3

Near Carrollton, VA 23314

Zachery R.

Job Details: 10/31/2023

"cx complaint unit not showing entire display, and when unit is displaying as designed unit will randomly display check vent and cx will have to unplugged unit to reset then unit will work intermittently. checked unit, unit has proper voltage supplied, unit has good airflow, could not duplicate issue, ordering parts needed to complete repair.; ordrng 1 W11618917 (control) and 1 W11413567 (facia) and 1 WP8577274 (thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Lewes, DE 19958

Michael E.

Job Details: 10/31/2023

CX complaint: door not closing. Testede and verified complaint. I found it was door shelf placement that was hindering door closure. I corrected shelving. Also i aligned the doors with each other. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ09

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/31/2023

"Replaced Fc door, it alifned perfectly with the Rc door, no other parts were needed"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Pasadena, MD 21122

Dustin F.

Job Details: 10/31/2023

"thawed out unit, replaced all parts and tested unit, now works as intended. cools and fans running good. UI no longer freezes."

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQ3

Near Annapolis, MD 21403

Shawn D.

Job Details: 10/31/2023

cx complaint unit is not spinning or draining. inspected unit and water is in tub. ran spin cycle and does nothing. when you close lid you dont hear the click from switch but if you push it down with screw driver it clicks so pushed down with screw driver and unit spins and drained good. door switch is the issue. gave cx quote and he agreed. part is instock so called into offie and rescheudled for 11/2/23 cx owes for labor on return; ordrng 1 WP3355806 (lidswitch 35.15)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Hanover, PA 17331

Bernard M.

Job Details: 10/31/2023

"Replaced parts per previous tech, cx placed clothing in unit and ran normal cycle, unit heated and spun without any issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Woodbridge, VA 22191

Robert W.

Job Details: 10/31/2023

CX Complaint is the water giving off tasted and smell. Called tech line and explained the issue techline said nothing in unit will give this issue and tech line said nothing to replace.

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Manchester, MD 21102

Bernard M.

Job Details: 10/31/2023

Cx complaint unit won't start cycle. Entered diag and found error code F5E3 lid latch fault. Attempted to run test cycle and latch would only click and not lock the lid. Ordering lid latch and set return for 11/6. Office will contact cx with time frame; ordrng 1 W11394572 (lid lock)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS

Near Woodbridge, VA 22191

Robert W.

Job Details: 10/31/2023

"CX Complaint is the unit is shutting off, Inspecyed unit and found the unit has no error codes and is working properly washing and wotking as it should. unit is working properly tighten up mount."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 10/31/2023

"8-3, 7-7 errors stored. cold valve not closing completely. replaced valves, releveled unit. ran diag cycle, working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Dumfries, VA 22026

Robert W.

Job Details: 10/31/2023

"CX Complaint is the unit isnt washing, Inspected unit and found an error for vent motor ran diag and found unit is filling, DW isnt washing found motor is getting power but not washing vent ohming out of range. Ordering vent and sump; ordrng 1 W11414073 (Vent)"

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Washington, DC 20018

Samuel R.

Job Details: 10/31/2023

replaced parts and tested unit now working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Washington, DC 20011

Samuel R.

Job Details: 10/31/2023

cx complaint unit is not washing dishes.inspected unti and got error f4e3.checked connections and connections are good.found no broken wires.motor is getting 120v but woukd not run.unit will need a new sump assembly W11665769; ordrng 1 W11665769 (sump pump)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EWH00

Near Washington, DC 20008

Sherwood

Job Details: 10/31/2023

cx complaint rc freezing food. arrived and called TL and did some temp test and advised ordering 2 data loggers because temps while in home were good and damper is also working correctly.; ordrng 2 dataloggerss

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Washington, DC 20011

Samuel R.

Job Details: 10/31/2023

"cx complaint unit is making loud banging noise and unit walks across room.inspected untiu and could confirm cx complaint.found unit to be unleveled.leveled unit properly and found unit to have bang on cabinet.further inspection found outer tub to be cracked and ring to be damaged.unit will need a new outer tub, tub ring and suspension W10849477, W11219115; ordrng 1 W10849477 (tub ring) and 1 W11219115 (outer tub)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Finksburg, MD 21048

Bernard M.

Job Details: 10/31/2023

"CX complaint the ice bin won't come out. Attempted to remove bin and found the button on side is fragmented and came off the latch. Pulled latch up and removed bin, found ice cubes built up inside. A cube got stuck, left paddle open and caused ice to partially melt and re-freeze creating the bin to freeze to door. Also found the teeth of icemaker has separated from assembly. When harvesting cubes get stuck and won't fall into bin. Ordering icemaker and bin, once available contact cx to reschedule; ordrng 1 W11452364 (ice container) and 1 W11629269 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW08

Near Gainesville, VA 20155

Daniel J.

Job Details: 10/31/2023

freezer light not always working when door is open tested by opening door no light switch not fully opening up tapped light came on replaced switch tested again light now responding to door open door closed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS06

Near Williamsburg, VA 23188

Orbie

Job Details: 10/31/2023

cx complaint unit not making ice. checked unit. found no current issues at this time. advised cx to monitor unit and call back if issues arrise.

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Rockville, MD 20852

Julian H.

Job Details: 10/31/2023

"CX complaint about unit making a squealing sound test & identified soud from pulley belt still in good condition replaced from VS tested & working CX PIF THRU APP; ordrng 1 W10837240 (idler pulley(JH VS)), used 1 W10837240 (BRACKET (JH VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Williamsburg, VA 23188

Orbie

Job Details: 10/31/2023

replaced door. unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Gloucester, VA 23061

Lucas R.

Job Details: 10/31/2023

"cx complaint unit not starting , checked unit found f7e1motor code, motor winding open from control, found open y wire at motor repaired wire, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Williamsburg, VA 23188

Orbie

Job Details: 10/31/2023

replaced blower wheel and motor. unit working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Elizabeth City, NC 27909

Branden R.

Job Details: 10/31/2023

"cx complaint unit not running , checked unit and found all major componets checked good found unit only has 200 vac to unit advised cx unit needs 240 vac to properly heat and run . found termal block lose on unit . reseated and tested unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near New Kent, VA 23124

Orbie

Job Details: 10/31/2023

"cx complaint unit not making ice. checked unit, tried opening bin, unable to do so. pulled facia off ice bin to verify lock operation. still unable to remove bin from unit. steamed ice bin at chute until able to pull bin out. tested icemaker, unit appears to be working as it should and no obvious issues as of why ice melted in using causing original issue. advised cx to monitor unit for next 30 days to verify unit either working as designed or issue still present. cx paid $139 diag with check. completing ticket unless cx calls back."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Elizabeth City, NC 27909

Branden R.

Job Details: 10/31/2023

"came out to replace parts on unit , disassembled and replace all parts needed . tested and unit is now running as designed with no leaks ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Washington, DC 20010

Samuel R.

Job Details: 10/31/2023

cx complaint unit is not cooling fridge.inspected unti and could confirm.checked freezer and its badlt frozen.cx will defrost freezer.; schdld next appmnt for 11/7 TUE !

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Richmond, VA 23222

Joseph D.

Job Details: 10/31/2023

Replaced shifter and unit now actuating properly ran diagnostic and no other issues detected

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Bon Air, VA 23235

Joseph D.

Job Details: 10/31/2023

Unit with persistent f1e1 errors following service guide resetting power does not alleviate issue main control must be replaced power good to unit no other issues detected. Unit bakes properly but at 450° produces f1e1; ordrng 1 W11620481 (Cntrl)

We serviced a

KITCHENAID ICE MAKER

Model KUIX505ESS1

Near Ashton-Sandy Spring, MD 20860

Davonte

Job Details: 10/31/2023

"cx complained unit stopped making ice, confirmed cx complaint. after inspecting unit, i could see that will unit was filling with water, water was leaking from the drain pump. recirculation pump was pumpig water to the evap plate but not enough to form slab of ice. chcked compressor as well. got 2.45 amps. condenser fan working as should. unit will need drain pump and recirculation pump; ordrng 1 W11542868 (drain pump) and 1 W11542867 (recu pump)"

We serviced a

WHIRLPOOL OVEN

Model WOC95EC0AS01

Near Ellicott City, MD 21042

Israel R.

Job Details: 10/31/2023

"Installed new control and tested unit is working. Bake, light and fans. After i put it all together she said if i could put the light bulb back and notice the metal piece tha hold the light in the socket was knocked out and the light will not stay on it. The unit will need a light socket. The customer stated we broke it and we left it out. I called Ron and he said he does not remeber any of that. Customer is calling office in the morning becaseu she is saying we broke it. Also the microwave is making noises it sounds like the fan i quoted for the fan but is hard to say way is excatly.; ordrng 1 WPW10734063 (light-ind) and 1 W11344874 (Microwave fan 102.38)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Alexandria, VA 22304

Jason A.

Job Details: 10/31/2023

Compressor & other parts in the parts list for 10/31 not in bin. Called parts WH & ordering. Called CX to reschedule. Adding compressor to order; ordrng 1 W11455472 (compressor kit - reordering) and 2 W11506635 (coupler for nitrogen test)s

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Finksburg, MD 21048

Bernard M.

Job Details: 10/31/2023

"CX complaint the center burner goes out when adjusting to simmer. Ignited center burner and was able to adjust down passed medium flame to simmer. Before the knob reached all the way down to simmer the flame went out. The valve isn't adjusting properly. Ordering the center burner valve, once available, contact cx to reschedule.; ordrng 1 W11246817 (valve (center))"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Germantown, MD 20874

Ricardo S.

Job Details: 10/31/2023

"Cx complains that the unit not washing dishes, inspected unit, ran normal cycle and motor makes a humming noise, conneciton cks ok, the motor is locked.. unti needs sump pump assy, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 WPW10605057 (pump and motor assy)"

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Sykesville, MD 21784

Israel R.

Job Details: 10/31/2023

"Installed all parts and tested. Unit is back to normal operations.; ordrng 1 W10721967 (drive pulley), used 1 W10721967 (CAM IR VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW

Near Germantown, MD 20874

Ricardo S.

Job Details: 10/31/2023

"the client complains that after the last wash the unit started making noises, inspected unit, the front suspension is bad.. washer frame cks ok, unit needs suspension assy; ordrng 1 W11174583 (suspension)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Columbia, MD 21045

Emmanuel R.

Job Details: 10/31/2023

"Replaced vent and gasket, found the gasket was pinched sideways and not sealing , unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Rockville, MD 20852

Julian H.

Job Details: 10/31/2023

CX complaint about unit making sounds when trying to make ice inspected & found that bin had a frost formation ask CX for usage & states that she doesnt use ice often explained that system will tried just to mantain ice solid to with air & will cause old pcs of ice to stick together recommend to empty bin every 2 weeks if doesnt use or turned icemaker off test icemaker on test 120 & working also dispenser & filling test working fine

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Glenwood, MD 21738

Israel R.

Job Details: 10/31/2023

Installed new evap and control. Unit is now starting to cool Rc unit is back to normal operations. I only had one cover.

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