We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Williamsburg, VA 23185
Carl A.
Job Details: 07/13/2022
replaced all parts needed for repairs tested unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Reston, VA 20191
Daniel J.
Job Details: 07/13/2022
unit not making ice test 56 e2 motor 59 02 test 57 harvest not completed test 45 icemaker filled with water replaced icemaker test 57 again comopleted harvest customer cycled breaker paid in full by credit card
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Edenton, NC 27932
Austin D.
Job Details: 07/13/2022
cx complaint the unit is not washing the dishes. checked the unit and found that the wire unseated at the control. reseated the connection at the control. reseated the connector and tested operation. unit is running as desinged.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Rockville, MD 20853
Andrew H.
Job Details: 07/13/2022
"Customer complaint is the units not cooling. Inspected unit found both RC and FC evaporator were completely frosted over with ice and frost. I defrosted the RC evaporator found that the mastic tape on the RC evaporator is hitting and dripping down onto the evaporator. This is showing signs of an evaporator leak. I also found that the thermister was on the copper tube and not on the aluminum of the evaporator. I optimize the thermistor while I was here but pointed out the evaporator leak. I put unit into test 6 for defrost and unit showed 03 I tested voltage at defrost heater and had 64 volts. While I was testing the defrost heater while unit was in test 6 I could hear the three way valve cycling about every 10-15 seconds this is due to bad programming of the control board. And also the 63 volts to the defrost heater shows a bad relay on the control board. In test 3 step 02 the freezer did not turn on I tested voltage to the freezer fan motor and had 14.7 volts. Freezer fan is open. I quoted customer for replacing the main control board, freezer fan, refrigerator evaporator, UV die dryer,. Customer okay to repair and paid $534.88.Marking the freezer fan as will use on return visit. Control not in stock at this moment. Sealed system tech required on return visit 3 count job; ordrng 1 W11492867 (RC evap) and 1 WPW10675033 (Control board) and 1 W10143759 (Drier)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HB06
Near Frederick, MD 21702
Ricky E.
Job Details: 07/13/2022
"ck fnd units tt motor not spinning dueing coojing operations... replaced the motor and coupler, unit now works.. the units mounting points at the top of the unit are broken. the outer case will need to be replaced, maybe a customer issue. the customer knows that they are responsable for reinstallation of the unit...; ordrng 1 w11446916 (wrapper cab)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Rockville, MD 20852
Roberto I.
Job Details: 07/13/2022
"Replaced parts and ran a cycle, the unit worked as designed"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Baltimore, MD 21206
Milton J.
Job Details: 07/13/2022
CX complaint unit not powering. Returning to install control but voltage wasn't coming into the cotrol which was on first visit. Opened junction box and found wire burned off the terminal block. Must of been connected just enough that power was in and out on first visit but no totally off. Repaired wire and reconnected to terminal block. Unit responding now. Tested and is now functioning properly. -MJrob
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Baltimore, MD 21206
Milton J.
Job Details: 07/13/2022
CX complaint unit not powering. Returning to install control but voltage wasn't coming into the cotrol which was on first visit. Opened junction box and found wire burned off the terminal block. Must of been connected just enough that power was in and out on first visit but no totally off. Repaired wire and reconnected to terminal block. Unit responding now. Tested and is now functioning properly. -MJrob
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Silver Spring, MD 20905
Andrew H.
Job Details: 07/13/2022
Cx complaint is the unit is leaking water from the freezer. I found a sheet of ice in the freezer cabinet bottom Frozen to the bottom. This was due to when the drain was clogged water is back flowing into the freezer freezing up the freezer drain my water to overflow into the freezer cabinet. I cleared ice cleared ice from drain tested drain. Is now working properly
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Rising Sun, MD 21911
Alexander W.
Job Details: 07/13/2022
"Cx stated unit making squeaking sound during operation tested inspected and verified cx complaint found idler and 1 rear roller wheel defective gave cx quote for repair cx accepted installed parts from pre-id parts tested unit, unit is now operating as designed job is complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Silver Spring, MD 20905
Andrew H.
Job Details: 07/13/2022
Customer complaint is the units not spinning the clothes out and leaving clothes wet. Customer stated that it's not as dry as her last washer. She says the clothes are still squishy. I checked for error codes no error codes were found. I ran auto test mode and unit completed test mode without any issues. Customer stated it takes two 1hr dry cycles to dry the clothes. You completely clog with Lynn advise customer this has to be cleaned every time is initiated. I tested dryer Whirlpool air flow tester and air flow tester showed poor air flow. I showed this to the customer and advisor the reason why it's taking two 1 hour dry cycling need to have the exhaust vent cleaned every 2 years by a vet cleaner. I tried to instruct the customer on different cycle there seems to be informed but is stating that there's something wrong with the washer and it's not spinning all the water out of the clothes. I am insisted that the unit was working as design and there's nothing wrong with the unit. Customer wanted to running cycle to show me what the clothes feel like at the end of the cycle. So I had the customer start a load and advise her I will return after my next job to check the load. Will be returning today.; saved tckt
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Dover, DE
Frederick R.
Job Details: 07/13/2022
"MW door badly damaged as well as frame on both sides bowed out.SPoke to Joel at WPTL Damaged Non repairable under 30 daysGave CX file# to follow up with CX Service about replacement. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Arlington, VA 22206
Carl R.
Job Details: 07/13/2022
Found ice in front of freezer area. Used heat gun to treat door seal. Found thimble missing from hinge to keep door in place. Ordering thimble.; ordrng 2 W11189115 (Thimble)s
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Pikesville, MD 21208
Keith H.
Job Details: 07/13/2022
cx complaint is top oven not baking inspected unti and found igniter is shorted and needs to be repalced i quoted cx and she will think about continuing repair
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Newport News, VA 23608
Carl A.
Job Details: 07/13/2022
"cx complaint of unit not heating,checkedu nit tpo find both an open heating and tco open as well replaced parts tested unit works as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Pikesville, MD 21208
Keith H.
Job Details: 07/13/2022
cx complaint is no ice inspected unti and found icemaker stuck midcycle and i was unable to force cycle i repalced icemaker it filled and cycled
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW1
Near Newport News, VA 23608
Carl A.
Job Details: 07/13/2022
"cx complaint of unit not working,checkedu nit to find that spiner assmy gear on back of tub had failed cause damage to outter tub and boot ,also find pices of spider gear in drain pump ordering parts needed for repairs ,also note that 8182232 Basket N/A; ordrng 1 WPW10283361 (Whirlpool Nut, Pulley) and 1 WP8182650 (PULLEY) and 1 WPW10388414 (Drive Belt) and 1 W10772617 ( TUB-OUTER) and 1 WP8181673 (Tub Gasket) and 1 8182232 (Basket N/A) and 3 WP8182233 (Drum Baffle)s and 1 W10772612 (TUB-OUTER) and 4 WP8182703 (Shock Absorber)s and 1 280187 (Drain Pump) and 1 WP8182119 (Door Boot Seal) and 2 labors"
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Parkville, MD 21234
Milton J.
Job Details: 07/13/2022
"CX coBrokemplaint unit has long dry times. Checked the following: 231vac at therminal block with 115vac across both legs, Element 10.2ohms, TCO 0.3ohms, HL Thermostat 0.3ohms, Outlet Thermistor 10.11ohms, Thermal Fuse 0.3ohms, both sides of the Moisture Harness 0.3ohms. Unit heating. CX said door has moisture on the clear front when drying. Checked the vent and lint build up on a inner screen that blocks animals. Cleared out and tested with a wet towel. No moisture on door. Unit is functioning properly. -MJrob"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Goldsboro, PA 17319
Sal R.
Job Details: 07/13/2022
CX complai t is that the unit id displaying a F9E1 error code. I found that the drain pump is burnt out . I am ordering 1 drain pump (W11412291). Return date set for 7/22 .; ordrng 1 W11412291 (drain pump 74 @tribs)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Boyds, MD 20841
Ricardo S.
Job Details: 07/13/2022
"Cx complains about a noise, inspected unit and motor make noises, drain pump cks ok, the motor propeller sound to high.. nothing stuck on the sump, unit needs the sump motor assy and heater, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR; ordrng 1 w11416362 (sump motor) and 1 w11537778 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Dover, PA 17315
Sal R.
Job Details: 07/13/2022
CX complaint was that the utni was not cooling. I found that uniit has a good frost pattern . I found that the condenser coils were covered in dust and pet hair causing the unit to not cool. I Advised CX to regularly clean the coils. I collected $120.00 for service charges
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Reading, PA 19609
Justin L.
Job Details: 07/13/2022
Cx complaint front right burner not working. Was able to access unit and found that the element had a thermal event that shorted the infinite switch. Contacted tradcare and got auth for coverage. Replaced parts with pre-id and tested unit now operating as designed no further work needed
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ01
Near Crofton, MD 21114
Mitchell H.
Job Details: 07/13/2022
cx complaint unit is not cooling in fridge section. inspected unit and found damper open and evap fan on and running. when freezer was shut no airflow. when it was open i had air. cleared return lines of ice and unit is now cooling in fridge. collected 120 and job completed.
We serviced a
WHIRLPOOL WASHER
Model WED7000DW2
Near Washington, DC 20008
Shawn D.
Job Details: 07/13/2022
cx complaint grate in back of dryer is rusting and gets on clothing. inspected unit heater box is rusted some cx has cleaned it. gave cx quote for heaterbox and she agreed. ordering heater box and cx owes for labor on return; ordrng 1 WP8541818 (heater box 147.71)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Norfolk, VA 23518
Justin W.
Job Details: 07/13/2022
cx complaint no ice. checked unit to find fill tube frozen. thawed and tested unit working as designed
We serviced a
JENNAIR RANGE
Model JGD8130ADB
Near Woodbridge, VA 22192
Demonte S.
Job Details: 07/13/2022
Inspected the unit. Found that the cx is saying that the Left & Right Front Burner Heads are rusted. Cx had the parts. Installed the Left & Right Burner Heads. Tested the unit. No Leaks. Unit is working as Designed. Cx paid in full by Card.( Any questions please check Sd Pictures. )
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near West River, MD 20778
Mitchell H.
Job Details: 07/13/2022
cx complaint unit not working. installed new drain pump and tested. unit is now draining and starting cycles. job completed.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Unionville, VA 22567
Eric F.
Job Details: 07/13/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Falls Church, VA 22042
Carl R.
Job Details: 07/13/2022
front burner issues. Inspected unit and didn't find anything wrong with the unit. Unit working properly. Front 2 large Burners ignite under 4 to 8 seconds.
We serviced a
MAYTAG DISHWASHER
Model KDTM604KPS
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 07/13/2022
"Confirmed cx complaint unit not functional. Found UI panel separating from housing. Ordering UI, will use other parts on return.; ordrng 1 W11413965 (Panel, control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ00
Near Falls Church, VA 22044
Carl R.
Job Details: 07/13/2022
Talked with cx and found that the issue has been an occurring issue for 6 months. Called tech and found that the vents should be sealed off with adhesive. Used adhesive to seal off vent at bottom of crisper department. Also replaced ui from previous diag.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Glenn Dale, MD 20769
Dustin F.
Job Details: 07/12/2022
"CX complaint: washer keeps throwing F2E2After initially inspectijng unit, i susspected a voltage drop in the wall, ( reading 10v i took a pic) after resecuring my leads i got a full 120.4-120.9v. i then checked DC voltage comming from the board to the UI and got 12.64 DC. Replaced the Ui board and tested unit. unit works as intended. CX is getting her servicer to double check the outlet tomorrow Just in case. Job Complete"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20003
Ricardo S.
Job Details: 07/12/2022
"Cx complains that the unit not working on any cycle, pump runs all the time, faulty cntrl.. replaced parts.. unit tested and working ok"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Virginia Beach, VA 23451
Carl A.
Job Details: 07/12/2022
replaced all parts tested unit to find that hinges where the wrong hinges of unit called techline spoke with Bruce was advise on the corrected hinges; ordrng 2 w10639071 (oven hinges replaced all parts tested unit works)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Alexandria, VA 22308
David J.
Job Details: 07/12/2022
Sr#7734085692RC temp 61 degrees but set to 36FC temp 8 degrees but set to -1Cx complaint freezer gets cold but Refrigerator section does not. Checked temps immediately and found that the rc is almost 30 degrees warmer. Ran test 28 and found the average states it was 46 degrees which is still 20 degrees off. Ran RC fan test and head a small crackling noise. Called Techline and went through all test with them. They came to the conclusion to order the evap cover with both thermistors and evap fan. They also stated when we change this part to check heater to see if its always on. Ordering parts for return visit. ; ordrng 1 W11395558 (Evap cover with fan/ thermistor)
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC18NNZS0
Near Norfolk, VA 23502
Zachery R.
Job Details: 07/12/2022
"cx complaint unit not makign ice, checked unit, ran auto test cycle, unit shuts off right after recirc pump, ran manual test, drain will not activate, 13vac present at drain pump, quoted cx, cx unsure for repair atm, advised ticket stays open for 30 days. cx paid service call."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 07/12/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS03
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/12/2022
i was able to access unit and replace the main control with dispenser control board as per previous tech. powered on unit and waited to hear the compressor come on. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Woodbridge, VA 22191
Tanner B.
Job Details: 07/12/2022
Cc the unit not draining and giving f9e1 error .. found the unit w/ broken lower wire harness. moving harness the unit started to drain.. contatcted wpl tradecare team and recieved auth for parts and labor .. ordering harness and pump; ordrng 1 W11568984 (lower harness) and 1 W11396717 (drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEM5
Near Monrovia, MD 21770
Bernard M.
Job Details: 07/12/2022
"Replaced gasket per previous tech, applied low heat to work out wrinkles and for sealing. Door seals all the way around. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Derwood, MD 20855
Andrew H.
Job Details: 07/12/2022
"Customers complaint is the unicycle and temperatures are fluctuating. Customer stated that the freezer temperature has gotten up to 12° and then we'll go back down to zero. At today's arrival I found freezer at zero degrees Fahrenheit and refrigerate 38° Fahrenheit. I checked freezer and notice frost on the evaporator cover. I removed the evaporator cover and found thick ice at the top of the evaporator is causing poor air flow I noticed that the cap tube is Frozen all the way back to the cabinet indicating and restriction I then check the compressor area found that there is no coupler on the compressor and that the tube is just pinched off. dryer does have a coupler and dryer has been replaced. Unit will need compressor, evaporator and coupler. Three count job sealed system tech only. I called the office and spoke to Tori Tori scheduled return visit for 7/19.; ordrng 1 W11256565 (Evap) and 1 W11506635 (Coupler) and 1 W10507884 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Abbottstown, PA 17301
Drew B.
Job Details: 07/12/2022
cxcomplaint that unit is not lighting the fc section and the switch is correctly working i found the socket is fualty hearing buzzing and will need replaced call to reschd; ordrng 1 W10440814 (FC socket) and 1 WPW10313917 (housing) and 1 W11518235 (led)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near New Castle, DE 19720
Taylor F.
Job Details: 07/12/2022
Cx complaint is unit not igniting properly. Tested inspected and verifed complaint. Replaced the spark module from previous diagnosis. Tested unit and unit is now working as designed. Job is complete
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/12/2022
"visually inspected new drum, looked good. however, after installation, found front ring of drum slightly out of round, causing excessive vibration and noise. reordering drum.; ordrng 1 W10545923 (drum)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Wilmington, DE 19804
Taylor F.
Job Details: 07/12/2022
Cx complaint is unit not cooling in the RC. Tested inspected and verifed complaint. Found the evap fan to be spinning very slowly. Fan had 120VAC going to it. Thawed evap with steamer. Called the parts specalist and rescheduled for 7/14/22. Cx paid 299.25 by CC and owes 110.00 labor on return visit.; ordrng 1 WPW10464673 (motor-evap)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Leesburg, VA 20176
Ezra M.
Job Details: 07/12/2022
"checked parts, cover plate damaged during shipment, bent and foil covering cracked, may arc during use, reordering plate, resched for 7/22, Friday; ordrng 1 W10915651 (cover-plt)"
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HX00
Near Potomac, MD 20854
Roberto I.
Job Details: 07/12/2022
"Cx complaint icemaker stopped making ice.Cycled icemaker, found it noisy, seemed like the keater didn't work and the unit was struggling during harvesting. Replaced icemaker using pre id part, the unit cycled and filled ok"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Suffolk, VA 23434
Anthony D.
Job Details: 07/12/2022
"cx complaint long dry times checked voltage at outlet had 119vac from L1 to ground 19,5vac from L2 to ground and 56vac fro L1 to L2 advised cx to have electrician come look at outlet and breaker and test dryer when that is done and if problem persists to call back to schedule appointment"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 07/12/2022
Cx complaint unit is not working properly inspected unit found insulation from door got stuck in door causing water to fill insulation and leak out bottom of door reseated the insulation and tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Mount Rainier, MD 20712
Samuel R.
Job Details: 07/12/2022
cx complaint unit is leaking.found unit to have drain hole clogged.defrosted unit and cleared drained tube.tested unit and unit is now draining
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Chantilly, VA 20151
Richard B.
Job Details: 07/12/2022
"CX complant. Microwave has error code. F1E5 . Cycled breaker and error code returned , Tried replacing inverter board and board is cracked Opened in front of CX , rough handled , No packaging inside. Reordering inverter board. will use control and ACU on return visit RB; ordrng 1 w11325604 (inverter board)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Richmond, VA 23231
Chris B.
Job Details: 07/12/2022
cx complaint unit will not start inspecetd unit found dryer vent obstructed and thermal fuse open replaced thermal fuse removed obstruction tested unit working as desighend
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near ,
Justin W.
Job Details: 07/12/2022
arrived and called cx to find cx on way back to west coast. used vonage app to call. cx stated he tried to contact someone prior to use scheduling. last Tech added notes stating cx was leaving on the 11th.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Washington, DC 20018
Samuel R.
Job Details: 07/12/2022
sr#7734090422 called tehline about cabinet being hot and suction line being frosted by compressor.techline advised send seal system tech report pressure in seal system.called office to reschedule due to cx having to leave;
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS1
Near Newport News, VA 23606
Lucas R.
Job Details: 07/12/2022
"cx complaint unit not cooling, checked unit, both compartrments at room temp. compressor not running, 120 vac to start device, windings 5-5-10 ohms, replaced start device, cleaned condensor, verrified compressor pulling 1.1 amp, advised cx to allow 24 hours to cool, unit working as designed.; ordrng 1 WPW10194431 (start-dev), used 1 WPW10194431 (start device) from stock"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Saint Leonard, MD 20685
Robert A.
Job Details: 07/12/2022
Cx complaint that the unit is not making ice. I Inspected the unit and confirmed the complaint. The unit is getting 122v and the water is circulating through the unit. However the compressor and condensor fan are not on. I checked voltage at the compressor and I got .455v (nothing). I cycled the power a few times and ran a auto test cycle. All components passed the auto cycle. After running a few more test and trying to get access to the HV board the compressor and condensor fan came on. The unit began to cool and ice was made. I called techline to document the situation and they said if it's working have them call if it happens again. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Goochland, VA 23063
Joseph D.
Job Details: 07/12/2022
replacedment tub with dent at upper right seam. Box looks pretty much intact but replacement part is dented right at the seam which has potential to leak. Original cabinet is dented at seam as well. Is it possible to have tub inspected and brought with a technician rather than shipping it to ensure no more reschduling? Float switch damaged as well as drip tray. must order float switch.; ordrng 1 w11409866 (tub) and 1 W11545764 (float switch)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Gaithersburg, MD 20882
Ricky E.
Job Details: 07/12/2022
"installed harness and verified full operation, unit ks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Chantilly, VA 20151
Richard B.
Job Details: 07/12/2022
"CX complant. Handle loose , Inspected unit and found freezer door handle loose , Tightened handle and checked other handle. Both tight. Job completed, RB ."
We serviced a
JENN-AIR COOKTOP
Model JGD3430WS00
Near Clifton, VA 20124
Carl R.
Job Details: 07/12/2022
"Installed previously tech diagnosis parts. Removed unit from counter top. Removed cover. Removed original parts, and installed New parts. Wrongly packaged spark module was used. Ordering new module. Unit still soarking.; ordrng 1 WP74010766 (Spark module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Hanover, PA 17331
Marc M.
Job Details: 07/12/2022
"cx complaint unit lost cooling and developed frost and ice on back wall of rc before leaking water. details unclear of whether the cx is suffering SS failure, defrost failure, or simple air leak results. entered diag and ran tests with the following results: test 1- pass, test 2- pass, tes 3- fan runs, test 4- rkv rotates and unit begins frost pattern on either evap, tets 32- pass, test 39- pass, test 56- E0, test 66- E0. pulled unit out and tested at control checked rc evap thermsitor p8-3 p8-4 2.8k @ room temp, with 4.9vdc from board. tested rc ambient thermistor p5-1 p5-2 2.8k @ room temp. with all test showing unit to be opperational failure must be within the user interface, the only remaining variable. will order both user interface and main control.; ordrng 1 W11387384 (user interface) and 1 WPW10675033 (control)"
We serviced a
WHIRLPOOL OVEN
Model XXXXXXX
Near Washington, DC 20009
Ricardo S.
Job Details: 07/12/2022
the client will call the manufacture to see if they can cover the repair ..the client is upset because the oven not working at all
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Clarksville, MD 21029
Justin S.
Job Details: 07/12/2022
replaced the adjusters and the covers. the unit is now adjusting correctly and is filling washing and draining good. the unit is now good
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Gaithersburg, MD 20879
Ricky E.
Job Details: 07/12/2022
"customer stated that the unit was leaking.. did not see signs of leaking. tested the unit and was unable to find a leak, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Jason A.
Job Details: 07/12/2022
CX compllaint FRIGE FC door doesnt close & frosts up inside. Found slide lube is frozen hard. WHIRLPOOL should use lube that is rated for FC temps. Leaned unit back to assist closing. Cleaned lube but doors still slow to close w/ no assist & has to be pushed to close. Part OOS > JJ; ordrng 1 W11241268 (bracket RIGHT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pikesville, MD 21208
Keith H.
Job Details: 07/12/2022
cx complaint is unit not making ice inspected unti and found the icemaker stuck midcycle i was able to reset it and it filled and cycled cx will call back if needed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HB07
Near Hanover, MD 21076
Kevin P.
Job Details: 07/12/2022
"installed new door, badge and u.i. and unit tests good. job complete"
We serviced a
MAYTAG OVEN
Model MER6600FZ2
Near Dagsboro, DE 19939
Frederick R.
Job Details: 07/12/2022
Replaced oven outer door and trim per prior diagnosis. CX stated that she has had no problem with it heating to proper temps since my last visit. Unit is working as designed. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hummelstown, PA 17036
Fred G.
Job Details: 07/12/2022
"cx complaint unit is stuck on a rinse cycle wont move to the next cycle. inspected unit and entered into diag and found error codes f2e1, f7e1. cleared codes and ran a auto test and found that the motor is just humming. ohmed motor windings and found 5.3, and 11.2. found 114.6vac to motor. unit needs motor and capacitor. ordering 1 (W10890624), 1 (W11158830). please call and schedule cx once parts are in.; ordrng 1 W10890624 (motor-drve) and 1 W11158830 (capacitor)"
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW0
Near Hertford, NC 27944
Austin D.
Job Details: 07/12/2022
WP8558756 238.99 controlcx compalint the unit is not dryhing/turning on. checked the unit and found that the main control is sending DC voltage to the UI but UI was unrespionsive. unit would need a new ui to resolve the issue. quoted cx for repair. cx denied service at this time. cx paid service call fee.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Harrisburg, PA 17109
Fred G.
Job Details: 07/12/2022
i was able to access unit and replace the water pump. tested unit and unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/12/2022
"cx complaint door clicking, checked unit found closer clicking on lower hinge, screws on top hing backing out, tightened screws on upper hinge to cabinet, tested multiple times, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Carlisle, PA 17015
Fred G.
Job Details: 07/12/2022
cx complaint unit needs clips for top panel. inspected unit and found top panel lock clips missing. ordering 2 (WP8066092). scheduled cx for 7/15/22.; ordrng 2 WP8066092 (lock)s
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/12/2022
"cx complamt no operation, checked unit found f6e2 communication code, failure in interface, also found oil leaking from bad bearing in gearcase, quoted cx parts w11112656 console $376.61, W11393685 gearcase $263.77 W10734521 slider $18.64. shipping $15.00 labor $250.00, tax $39.54, total $1,083.56, cx unsure if repair or replace at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21702
Brian R.
Job Details: 07/12/2022
came out and replaced door and sanded and smoothed part and put 3 coats on after about 10 min of dry on each coat. adjusted unit and checked over. unit now checks. job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Newport News, VA 23608
Lucas R.
Job Details: 07/12/2022
"cx complaint unit dented, chcked unit found damage to cabinet, console and all panels, rear of cabinet dented up against drain pump, advised cx not to use to avoid further damage to unit and property, 2 techs needed for cabinet replacement, pleas send cabinet direct to cx part # W10677265 cabinet; ordrng 1 W11447379 (console) and 1 W11129559 (panel) and 1 W11417171 (panel) and 1 W11400157 (housing) and 1 W11244231 (hose) and 1 WP356138 (clamp) and 1 W11089573 (brace) and 1 W10677265 (cabinet)"
We serviced a
WHIRLPOOL OVEN
Model KODC304ESS01
Near Fairfax, VA 22031
Christian C.
Job Details: 07/12/2022
Installed thermofuses. Tested both ovens to 350. Used multimeter to check temps. Top oven reading 355 when finished preheating. Bottom oven reading 360 when finished preheating. Convection fan working. Adjusted lower oven door. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Annandale, VA 22003
Christian C.
Job Details: 07/12/2022
Installed adjuster kit and stops. Upper rack is now secure. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Montclair, VA 22025
Tanner B.
Job Details: 07/12/2022
Cc the unit making terrible noise .. found the condsensor line coming off compressor rubbing against another line and causing very loud operation . adjusted the lines and tested unit in diag .. unit now working as designed . job complete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Washington, DC 20008
Ricardo S.
Job Details: 07/12/2022
Replaced part.. unit tested 3 times and working ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model SBD20NE
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/12/2022
"CX complaint water leak in the ice bin.Inspected unit, found icemaker leaking from the motor housing. The icemaker was already ordered as pre id but not yet received. Parked part to be used on return. Collected $251.37, balance due $110. Return visit 7/18/22."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW
Near Washington, DC 20017
Ricardo S.
Job Details: 07/12/2022
"the display not working,, replaced console assy, unit tested and dryer working ok"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW
Near Alexandria, VA 22303
David J.
Job Details: 07/12/2022
F8E1 water valve failure Cx complaint unit stopping mid cycle. Inspected unit and checked for error codes. Found water valve failure. Ran test cycle and found water does fill slowly. Cleared error codes and ordering both inlet valves for return visit. ; ordrng 1 W11316255 (Hot water inlet valve) and 1 W11316256 (Cold water inlet valve)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Chesterfield, VA 23832
John P.
Job Details: 07/12/2022
"Prior to installing wash plate found shaft on gear case worn ordering,; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Alexandria, VA 22314
David J.
Job Details: 07/12/2022
Cx complaint low water pressure. Replaced parts stated by previous tech. Tested unit and now has proper water pressure. Unit now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Scottsville, VA 24590
Kyle A.
Job Details: 07/12/2022
Couldnt get lock ring to seat right on drier. Ordering addititonal drier and attachments.; ordrng 3 W11490399 (Drier)s and 3 W11506623 (Inlet to drier)s
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Suffolk, VA 23432
Anthony D.
Job Details: 07/12/2022
"replaced drive system, water valve, suspension and lid latch calibrated tested unit working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Falls Church, VA 22044
Emmanuel R.
Job Details: 07/12/2022
"Replaced sump and motor with drain pump. tested unit, unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model MED6230HC2
Near Fairfax, VA 22031
Jason A.
Job Details: 07/12/2022
CX coomplaint DRYER stops running even in timed dry. DRYER stops running 2 bars top & bottom.on display & error code. Call for service displayed. Will run for about 5 minutes then errors. Found F2E2 but could not replicate error. Ran unit in timed dry 40 minutes. CX will unplug unit to clear error code until reair > JJ; ordrng 1 W11413566 (Comsile UO incl harness)
We serviced a
WHIRLPOOL WASHER
Model MHW5500FC1
Near Dunkirk, MD 20754
Mitchell H.
Job Details: 07/12/2022
cx complaint unit showed f3e1 once and ever since it doesnt work properly. inspected unti and confirmed unit has f3e1 and f9e1 saved. opened door and found water pooling in bellow. cleared out found a lot of dog hair and pencils. cleared drain pump filter and found hair clogged up. got it all out and tested. unit working as desinged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Westminster, MD 21158
Bernard M.
Job Details: 07/12/2022
"Cx complaint unit doesn't make ice. Entered into service mode and ran test 56 and found error code E2 motor lost position. Attempted to run test 45 to fill but the icemaker couldn't find home position. Ordering icemaker and found in stock @tribles, rescheduled for 7/15. Cx paid for full repair. Office will contact cx with time frame.; ordrng 1 WPW10764668 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Burtonsville, MD 20866
Justin S.
Job Details: 07/12/2022
replaced the control and the drain pump. ran the automatic test cycle and the unit completes the cycle without any errors. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model KUDK02CRBL2
Near Hockessin, DE 19707
Taylor F.
Job Details: 07/12/2022
Called cx and she is not home. Cx is going to call to reschedule.
We serviced a
AMANA RANGE
Model ACR4303MFB7
Near Washington, DC 20009
Samuel R.
Job Details: 07/12/2022
cx complaint unit is not working.inspected unit and found control to not come on.unit is getting 240v.checked connections all good.replaced control and tested unit.now working properly
We serviced a
JENN-AIR OVEN
Model JJW3430DS01
Near Hockessin, DE 19707
Taylor F.
Job Details: 07/12/2022
Replaced console from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Abbottstown, PA 17301
Drew B.
Job Details: 07/12/2022
replaced control powered on and recalibrated and tested full functions.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Elkton, MD 21921
Alexander W.
Job Details: 07/12/2022
Cx stated unit not making ice inspected tested but could not verify cx complaint unit is making ice and ice maker is cycleing. Unit is working as designed job is complete.
We serviced a
AMANA WASHER
Model NTW4611BQ0
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 07/12/2022
Cx complaint unit is not working properly inspected unit found drain pump will not come on can hear it try to start but won't go nothing inside pump cavity ordering drain pump assy qouted 365.29 cx paid in full by CC; ordrng 1 WPW10276397 (drain pump assy)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 07/12/2022
"CX complaint, not washing the dishes properly, error code 4-3 wash motor not running properly, verified during factory diagnostic test. Advise customer part on order, dispatchable call to schedule a return visit, CX agreed; ordrng 1 W11085683 (Sump pump assembly)"
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FH0
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 07/12/2022
"cx complaint unit not heating to target temp, went to check terminal block and come to find defective bake element, replaced bake element, tested all functions, unit working as designed. cx paid in full. left old part with cx."