We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Norfolk, VA 23517
Justin W.
Job Details: 07/13/2022
cx coplaint unit not running correctly. checked unit to find sump not turning on. verified voltage from control to motor good. attempted to ohm motor from control to find open. inspected motor to find connector loose. reseated connector and tested. unit working as designed. notified cx of improper drain line installation. cx to contact installers from home depot to get them to fix.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EW2
Near Petersburg, VA 23803
John P.
Job Details: 07/13/2022
"CX complaint cooktop light on staying on, check unit found bad left and right front infinite switches replaced tested working as designed.; ordrng 1 WP3149400 (Infinite switch) and 1 WPW10434452 (Infinite switch), used 1 WPW10434452 (Infinite switch), and 1 WP3149400 (Infinite switch) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Washington, DC 20011
Samuel R.
Job Details: 07/13/2022
cx complaint unit is leaking.inspected unit and founs unit to leak after defrost.found draintube clogged.cleaned out drain tube and unit is now working properly
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Fairfax, VA 22031
Richard B.
Job Details: 07/13/2022
"CX complant. Snow found below ice container. Inspected unit and found a small amount of ice below ice container. All gaskets sealing good , Ice door sealing good as well . No ice under evaperator . Unit is working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Elizabeth City, NC 27909
Austin D.
Job Details: 07/13/2022
"cx complaint the unit is not making ice. checked the unit and found that the slide rails are not allowing the freezer door to close all the way. this does not allow the freezer to get below 18 degrees. therefore, the ice maker can not make ice. unit will need a new slide rail for left and right. also ordering a heater wire since water seems to be frozen up in fill tube. this also can be due to unit not producing ice in awhile.; ordrng 1 W10625067 (rail left) and 1 W10625068 (rail right) and 1 W11087201 (heater)"
We serviced a
WHIRLPOOL OVEN
Model CWG3100AAB
Near Rockville, MD 20852
Roberto I.
Job Details: 07/13/2022
"CX complaint oven not starting.Tested oven, the igniter didn't glow. Checked voltage, got 0V. Neutral ok from gas valve, found bad bake relay on control board. Unit needs new control board but part NLA. Collected $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Hampton, VA 23663
Lucas R.
Job Details: 07/13/2022
"cx complaint door falling off, checked unit found door molding split where screws hold to rails, rails damaged from ice build up and gasket splitting, called safety to document, safety closed. please send job to call tomorrow, advised cx to contact office upon delivery.; ordrng 1 LW10433608 (dor-fip ms) and 1 W10836785 (gasket-fip)"
We serviced a
JENN-AIR WINE CELLAR
Model JUWFL242HM01
Near Great Falls, VA 22066
Daniel J.
Job Details: 07/13/2022
screws sent have round head not flat like those that are installed in unit also the screws sent are shorter than existing screws spoke with MR and he was able to find right style but not the black screws; saved tckt
We serviced a
WHIRLPOOL RANGE
Model KFGD500EWH06
Near Hampton, VA 23661
Lucas R.
Job Details: 07/13/2022
"cx complaint door not aligned, checked unit found difference of 1/4 ' between side panels and liner, top and bottom, bottom of door rubbing on panels, called techline spoke with bruce, advised to inspect for damage, found damage to back of framee, advised by bruce to have cx contact customer service refered cx to customer service, bruce"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KURR214KSB0
Near ,
Jerod R.
Job Details: 07/13/2022
cx was shipped door and door is damaged cx to take it up with builder
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Hampton, VA 23666
Lucas R.
Job Details: 07/13/2022
"replaced ice door, tested, unit working as designed."
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Richmond, VA 23231
Chris B.
Job Details: 07/13/2022
cx denied entry cx stated they will be goin threw there home shield for repair
We serviced a
WHIRLPOOL DRYER
Model WED6400SB1
Near Smithfield, VA 23430
Lucas R.
Job Details: 07/13/2022
"during repair blower siezed to motor, drilled out wheel, replaced blower and motor, tested, unit working as designed.WP694089 wheel 26.89; ordrng 1 WP694089 (wheel), used 1 WP694089 (wheel) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FZEH00
Near Ocean View, DE 19970
Andrew W.
Job Details: 07/13/2022
"Per prior diagnosis, replaced control and wire harness. tested unit and unit is working as designed. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Williamsburg, VA 23188
Carl A.
Job Details: 07/13/2022
"x complaint of unit not cooling checked unit to find no frrost pattern on evap coil,unit needs seal system ordering parts needed for repairs; ordrng 1 W10836706 (Refrigerator Evaporator) and 1 WPW10507886 (Refrigerator Compressor) and 1 wpw10143759 (die dryer) and 1 w10913906 (coupler) and 1 4387444 (evap repair)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Severna Park, MD 21146
Kevin P.
Job Details: 07/13/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit not making ice properly, arrived to half a bin of ice and cx said it resumed making ice yesterday and has been doing so steadily. partially frozen ice in the mould now cx said she heard it fill recently prior to my arrival. no error codes stored freezer temp is 2.1 degrees and everything tests good at this time. ordering ice maker and ice box fan as well as marking valve to be used on return visit just incase. all parts are available @ trbls; ordrng 1 WPW10764668 (ice maker) and 1 W10846539 (ice box fan)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near North East, MD 21901
Alexander W.
Job Details: 07/13/2022
Cx stated unit takes 3-4 cycles to dry clothes tested inspected and verified cx complaint found vent is clogged recommend cx have company come out and clear venting.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/13/2022
"cx complaint stopped making ice, cx replace filter, found T56 e5, t58 01(cold enough), T57 passed 01, T36 fan good, T15 switch good, T45 no water valve buzzing, frozen fill tube, T19 to thaw heater working, cleared tube, T45 again, mold filled, temps 2FC,40RC, 8 icemaker, thermistors pass...cx to monitor production over weekend, tested all ops ok....could have been pressure issue prior to filter change"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/13/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit stopped cooling and defrosted with water coming out onto the floor causing the boards to buckle slightly. compressor seized and wont run. ordering compressor, uv drier, process stub, and associated couplers. sealed system tech 2 ct return visit, r600, and lok ring kit; ordrng 1 W11574734 (compressor) and 1 W11504431 (comp coupler) and 1 W11506621 (comp coupler) and 1 W11506635 (process stub) and 1 W11504415 (comp coupler) and 1 wpw10143759 (uv drier) and 1 W11504445 (drier coupler) and 1 W11504447 (drier coupler) and 1 lokringkit (lok ring kit) and 1 r600 (r600)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Nanjemoy, MD 20662
Robert A.
Job Details: 07/13/2022
"Cx complaint that the unit is freezing food in the RC. I inspected the unit to confirm the complaint. The cx said since last week's power outage it has not been freezing food anymore. I ran test 1,2 &3 and all worked fine. The overall temps are good (39/-4). The FC temp was set to -5 ( I notified the cx and switched it to 0). No air is leaking through the ice chute area. I noticed the current food arrangement can cause poor airflow in the RC, there are multiple items along the wall and directly in front of the damper door. I informed the cx of proper food arrangement and asked her to keep an eye on it. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Nanjemoy, MD 20662
Robert A.
Job Details: 07/13/2022
"Cx complaint that the unit is freezing food in the RC. I inspected the unit to confirm the complaint. The cx said since last week's power outage it has not been freezing food anymore. I ran test 1,2 &3 and all worked fine. The overall temps are good (39/-4). The FC temp was set to -5 ( I notified the cx and switched it to 0). No air is leaking through the ice chute area. I noticed the current food arrangement can cause poor airflow in the RC, there are multiple items along the wall and directly in front of the damper door. I informed the cx of proper food arrangement and asked her to keep an eye on it. The unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model MGD7230HW1
Near Towson, MD 21204
Brian R.
Job Details: 07/13/2022
called cx and spoke with her and advised due to the storm and damages and no power and roads closed we will need to reschedule. she said ok and will reschedule.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Ocean View, DE 19970
Andrew W.
Job Details: 07/13/2022
"Per prior diagnosis, replaced and installed bail arm and extension. tested unit and unit is working as designed. job complete."
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Williamsburg, VA 23188
Carl A.
Job Details: 07/13/2022
"cx complaint of light out in freezer ,checked unit to find bad led light in unit ordering part needed for repaires; ordrng 1 W11520324 (Refrigerator LED Light Module)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Silver Spring, MD 20906
Andrew H.
Job Details: 07/13/2022
Customers complaint is the unit shutting off when starting the cycle and had an error code. Inspected unit found unit has f2e1 stuck key error code and f0 E7 hot water detected during Rin cycle. I checked and found start button not responding all the time with user interface test. I checked basket did not find any friction when spinning the basket by hand. I ran test cycle. I found unit has stuck key on user interface and bad programming thinking that you didn't have items in it during the clean cycle but customer has not ran the clean cycle. Unit will need control and user interface rescheduled for 7/19.; ordrng 1 W11478523 (User interface)
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ06
Near Edenton, NC 27932
Austin D.
Job Details: 07/13/2022
"cx complaint the unit is not cooling at all. checked the unit and found the compressor chort cycling at 9 amps. therefore, the compressor has failed and will need to be replaced. ordering all parts needed to resolve the issue. will return any parts not used.; ordrng 1 W11370574 (compressor) and 1 W11504431 (fitting) and 1 W11506619 (fitting) and 1 W11109499 (filter drier) and 1 W11546692 (evaporator) and 1 W11504448 (fitting) and 1 W11506620 (fitting) and 1 R600 (R600) and 1 sealedsystemtech (sealed system tech)"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Ocean City, MD 21842
Michael E.
Job Details: 07/13/2022
CX complaint: unit doesnt always run and vent housing inside unit is catching clothes. Tested and verified complaint. I found 1 side of the iterior vent housing is not secure and is catching clothes. To properly diagnose will require a second tech due to stacked unit. Marking control for return visit and ordering vent housing W11211470. Cannot reschedule due to second tech needed.; ordrng 1 W11211470 (housng-out)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Brandywine, MD 20613
David J.
Job Details: 07/13/2022
Cx complaint unit will not dispense ice. Installed all parts stated by previous tech. Tested unit and now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Ocean View, DE 19970
Michael E.
Job Details: 07/13/2022
Replaced the drip pan as per previous diagnosis. Reordering drain tube. Cannot reschedule due to NW part; ordrng 1 W11084807 (extension)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near ,
Eric W.
Job Details: 07/13/2022
cx complant of unit not draining inspected unit found it has a high loop but the drain under the sink is higher than the top of the trap and the dish washer is in the middle trying to push the water up hill cx needs plumber
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0ES1
Near Hyattsville, MD 20783
Dustin F.
Job Details: 07/13/2022
"cx complaint: Back right burner not workingInspected unit, Burner has visual damage, and is reading open. replaced back right ceramic element. tested unit, everything works as intended."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Red Lion, PA 17356
Sal R.
Job Details: 07/13/2022
"CX complai t is that the utni will not light . I foun d that the unit will need 1 spark mod(WPW10110523) after inspoecting the switch harness and foundiong no issues. Once the part is avalible, please have somoemne form the office call to set a return date.; ordrng 1 WPW10110523 (Spark mod)"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Gainesville, VA 20155
Demonte S.
Job Details: 07/13/2022
Inspected the Drain Pump. Found that the Drain had the cx's undergarments in the Drain Pump. Removed all undergarments. Tested the unit. No Leaks. Unit is working as Designed. If the cx calls back order the Drain Pump = WPW10605427& Pressure Sensor = WPW10448876. Don't go without parts. Cx paid for the 2nd Tech with Card.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lower Allen, PA 17011
Fred G.
Job Details: 07/13/2022
cx complaint units control board burnt. inspected unit and found 124.1vac to unit. removed front panel and found 124.1vac to control board. did not find any voltage to UI. called safety was given a auth to fix unit. replaced control with preID part and ran unit through a auto test and found the unit checks good.
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Frankford, DE 19945
Michael E.
Job Details: 07/13/2022
"CX complaint: convect bake button not responding and cooktop flames too high. I adjusted the cooktop flames. Then i found resetting unit did not correct button problem. Only 1 button is not responding. Ordering control W10877013, cannot reschedule due to NW part.; ordrng 1 W10877013 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Harrisburg, PA 17111
Fred G.
Job Details: 07/13/2022
cx complaint units left side door wiring is malfunctioning. inspected unit and took off left side door latch cover and found 2 broken wires. i was able to repair both wires with heat shrinking butt connectors and tested unit and found the unit now works as designed. called trade care and got this job covered by WL. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Baltimore, MD 21207
Keith H.
Job Details: 07/13/2022
cx complaint is door wont close inspected unit and found the mounting bracket had come down a bit blocking door from closing (i took pic) i was ablke to adjust bracket and move it out the way of door unit is wokring now
We serviced a
WHIRLPOOL WASHER
Model MHW6000XG1
Near Severna Park, MD 21146
Kevin P.
Job Details: 07/13/2022
"i arrived and went over the out of warranty pricing with cx at which time he declined sewrvice as the unit is 11 years old hes opting to replace it. no service performed, no money collected, job complete"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Silver Spring, MD 20906
Andrew H.
Job Details: 07/13/2022
"Customers complaint is the units making a sound. I ran unit and test mode I ran the turntable by itself, I ran the magnetron by itself, and I ran the fan by itself. I asked the customer if these were any of the sounds that she heard. The customer say that that's not the sound that she heard and says that it happens around 1 minute and cooking. Customer place a potato inside the unit for 7 minutes. The unit did not make the sound. Customer then ran another cycle for 2 minutes with bread and the unit did not make the sound. Customer then reheated the potato for 3 minutes and the unit didn't make the sound. I found the unit working as designed at this time is not making any sounds. I ran the test cycles to try to pinpoint where the sound was coming from. I advise customer I'll document today's visit and if unit is making a sound to record it with her camera. If customer calls back send transformer and turntable motor."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hagerstown, MD 21742
Bernard M.
Job Details: 07/13/2022
Attempted to replace parts and found after removing kickplate that the unit sits on sub floor with shims going back to back legs. Front legs on sub floor are all the way up and can't get tool in there to lower. Instructed cx to contact installers and have the unit accessible to do repair. Cx will contact office once accessible.; snapped 3 QuickPics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Baltimore, MD 21207
Keith H.
Job Details: 07/13/2022
cx complaint is unit not cooling properly inpsected unit and found the freezer evap heavily frosted will need new thermistor and diffuser 2 ct job for defrost; ordrng 1 W11380595 (diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Columbia, MD 21044
Robert L.
Job Details: 07/13/2022
"cx complaint not making ice, found T58 01 cold, T56 e5, T57 02 not reach home, taped switch and reset power T57 01, T15 02 good, T36 fan good, T45 water good, was looking at possible door issue but reran T57 and came bakc 02 again, replaced icemaker from pre-id, icemaker passed and filled, left switch taped for weekend cx to remove and see if effecting production, tested all ops ok; used 1 w11579560 (icemaker from 606073) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Frankford, DE 19945
Michael E.
Job Details: 07/13/2022
Replaced heat element as per special project. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS0
Near Annapolis, MD 21409
Kevin P.
Job Details: 07/13/2022
"installed new interlocks and fuse and unit tests good, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Ocean View, DE 19970
Andrew W.
Job Details: 07/13/2022
Cx complaint is not that the unit is leaking. Cx had someone come out and found the valve/pipe that feed water to the unit is leaking. the valve has been terminated/capped unit it can be repaired. Cx had to have kitchen floor redone so the unit has no water going into it to test for leaks. informed cx to call the office to reschedule whent the water supply to the unit has been corrected so we can come back out and verify the unit itself is not leaking. cx also noted the doors to the unit do not seem to close fully. inspected and found the FC and RC door gaskets are not sealing properly/defective. tried to heat and form but they do not stay in the door. ordering fc and rc door gasket. cx wanted to have them repaired on the return visit for the leak check. please send gaskets on return visit; ordrng 1 W10838574 (gasket-dor white) and 1 W10861499 (gasket-dor white)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Norfolk, VA 23510
Justin W.
Job Details: 07/13/2022
cx complaint unit not working. checked unit to find drain pump has come unplugged. reattached connector and tested unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Ocean View, DE 19970
Andrew W.
Job Details: 07/13/2022
"Per prior diagnosis, replaced control and bulb. tested unit and unit is working as designed. job complete."
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near York, PA 17404
Drew B.
Job Details: 07/13/2022
"cx complaint that unit is not drying the whole time on any cycle other than time dry.. when running i found the unit to heat nd hve no issues with any heat opertions tco, gas valve , igntr, etc i did loweer the the front a slight bit when running so the clothing can move closer contact with the rods in front but ordering the following parts in stock call wife to rechd; ordrng 2 WP3387223 (electrode 59@trb)s"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Vienna, VA 22181
Richard B.
Job Details: 07/13/2022
"CX complant. Byurners not igniting correctly. Inspected unit and found burner cap on LF and RR were reversed . Reversed caps and showed CX burners all working correctly, CX is on propane and will advise once he gets a hold of builder to see if conversion was done, If CX calls back order conversion kit. W11238042 .RB"
We serviced a
WHIRLPOOL OVEN
Model KEMS307GBL0
Near Bowie, MD 20716
Mitchell H.
Job Details: 07/13/2022
cx complaint unit inner door glass broken. installed new door glass and unit is now good to go. job completed.
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRP02
Near Alexandria, VA 22307
Christian C.
Job Details: 07/13/2022
Cx complaint leds on top of the unit and FC section are out. Inspected unit jumped led in FC section and the top leds lit up. Installed led in FC section. All leds are now working. Cx paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Williamsburg, VA 23188
Carl A.
Job Details: 07/13/2022
cx complaint of unit freezing food in ffc called techline spoke with Jole was advise every thing is checking good did find thermistor needed to be put back in place tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Edgewood, MD 21040
Neil H.
Job Details: 07/13/2022
cx compaint unit not draining found pump wire came out fixed wiring and pump working and tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Easton, MD 21601
Jonathon C.
Job Details: 07/13/2022
"cx complaint, unit leaking from front. tested, inspected, verified complaint. found bellow defective causing leak. replaced bellow. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22308
Christian C.
Job Details: 07/13/2022
Cx complaint in the RC section there is a lot of moisture at the very top of cavity. Inspected unit foun a lot of condensation on the roof of RC section. Found RC gasket not sealing properly. Readjusted gasket with heat gun. Gasket is now sealing properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW0
Near Louisa, VA 23093
Jerod R.
Job Details: 07/13/2022
"tested unit found unti had no noise out of the ordinary, unit working as designed"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fairfax, VA 22033
Richard B.
Job Details: 07/13/2022
"CX complant. Washer not workingh , Prior diagnosis found unit needs shifter and control. Installed both and tested unit by running a wash cycle. Machine sensed , basket rotated slightly while filling. Machine continued to fill . Machine started a wash cycle and agitated normally . Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hagerstown, MD 21742
Bernard M.
Job Details: 07/13/2022
"Replaced both parts per previous tech, restored power and evap began to develop frost pattern and cool air is flowing into RC. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Clarksville, DE 19967
Michael E.
Job Details: 07/13/2022
CX complaint: clicking sound. Tested and verified complaint. I found the sound was coming from the warning label on the power cord. I secured the warning label with tape to keep it from flapping. Tested unit and it is now working properly. Job is complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Washington, DC 20010
Samuel R.
Job Details: 07/13/2022
cx complaint all lights are out found service pointer W11606409 relating to problem.replaced all lights and unit is now workig properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Frederick, MD 21704
Ricardo S.
Job Details: 07/13/2022
"Special Project, repalced heater assy, unit tested ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Germantown, MD 20874
Ricardo S.
Job Details: 07/13/2022
"the freezer door not closing properly on top, is a big gap from middle of the door all the way to the end..so i adjust the door hinge for a better seal.unit cks ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/13/2022
Replaced Sump unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Michael E.
Job Details: 07/13/2022
"CX complaint: no cool. Tested ands verified complaint. 70 degrees in both RC and FC. No frost on evap and coil not cold. Run windings at 12, 6, and 6. Amp draw on compressor spiked up to 19 amps and then back down to 8 amps before shutting off. Per TF, ordering compressor W11370574, coupler W11506635 , dye drier W10143759, 2 count and SS tech. Cannot reschedule due to SS tech needed; ordrng 1 locring (loc ring) and 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Arlington, VA 22209
Carl R.
Job Details: 07/13/2022
"Vibration - Washing Multiple Items - Top Load Washer. Inspected unit visually. Didn't see any dents or uneven fram damage to unit. Put unit in diagnostic mode to verify cx complaint. Cx complaint is unit is making load noise when spinning. While in diagnostic mode, I seen unit spin uncontrollably. I shut the unit down and replaced the 4 suspension rods and plastic caps. Put unit back in self diagnostic mode to see if unit will correct its self and balance out. Unit did not balance out. Unit will need several parts. Inner basket, spanner nut, gear case and drive block. If splutchbis needed will use. No signs of original splutch damage. ; ordrng 1 W11454741 (Gear case) and 1 WP21366 (Spanner nut) and 1 W10554251 (Basket) and 1 WP389140 (Drive block)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/13/2022
replaced ordered part and tested unit is now fully functional
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Arlington, VA 22201
Carl R.
Job Details: 07/13/2022
" Inspected unit and found the the ice bin is seized in place. Removed cover seen spring in place and lever not moving. Defrosting unit. Unit will need ice bin and use ice maker on return. No dents on the left door, shim not needed, left door switch is making contact. ; ordrng 1 W11185686 (Icebin)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near York, PA 17406
Drew B.
Job Details: 07/13/2022
could not get the torx bolt off and started to strip and cant get access to slider and rotor replacemenrt without breaking unit without parts for return. i will need the following for return incase cant gain access to componets; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 8 W11027980 (screw)s and 1 W10673062 (harness shield) and 1 W11195971 (stator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Ellicott City, MD 21042
Keith H.
Job Details: 07/13/2022
cx complaint is unit still leaking i found the drain in the rc was clogged so water was pooling at bottom of rc and leaking into freezer i cleared drain vacuumed water up. when puttin unit back in designated spot and leveling unit the right foot got stripped and now unit is unable to be raise or lower . not a fault of cx. the rooler has to be reaplced send me back to do so; ordrng 1 WPW10515762 (roller)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Sterling, VA 20166
Justin S.
Job Details: 07/13/2022
"unit is not heating correctly from the broil element. found the orifice sealed. replaced the orifice with vs and retested. the unit is now sparking good with all the burners and the bake and broil ignitors. the unit is now good; ordrng 1 W10566535 (kit), used 1 W10566535 (kit) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fairfax, VA 22033
Richard B.
Job Details: 07/13/2022
"CX got notification , Inspected unit and found heater needs replacing due to possibal failing grommets . Replaced heater and tested unit. , Working as designed, No leaks, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chantilly, VA 20151
Justin S.
Job Details: 07/13/2022
replaced the tub and the unit is now good
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chantilly, VA 20151
Justin S.
Job Details: 07/13/2022
replaced the tub and the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Alexandria, VA 22308
Christian C.
Job Details: 07/13/2022
Cx complaint unit leaks from underneath. Inspected unit found F5E1 door stuck open error. Ran through service cycle found leak from underneath sump. Quoted cx and they will not be going through with repair.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Fairfax, VA 22030
Justin S.
Job Details: 07/13/2022
the unit i getting a sensor error. found the sensor is shorted. replaced the sensor with vs and retested. the unit is now heating correctly. the unit is now ready; ordrng 1 W10859573 (sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Alexandria, VA 22315
Christian C.
Job Details: 07/13/2022
Cx complaint ice is clumping in the ice bin. Inspected unit ice door gasket is good. RC gaskets are good. Tested ice dispenser door and at times can feel a bit of cold air coming from unit. Installed ice door. Door is now sealing properly.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/13/2022
"installed drain pump, gearcase and slider, calibrated unit."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Midlothian, VA 23112
Joseph D.
Job Details: 07/13/2022
"cx complaint of no power to unit. confirmed complaint, unit will not turn on. found failed thermal fuse. fans and control checks fine, no errors, door sealing properly. replaced thermal fuse and unit working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Winchester, VA 22601
Ezra M.
Job Details: 07/13/2022
not cleaning dishes. found main wire harness disconnected from wash motor. reconnected.
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS0
Near Alexandria, VA 22304
Christian C.
Job Details: 07/13/2022
Cx complaint unit does not work intermittently and have to close door multiple times for it to work. Inspected unit found interlock switches loose. Quoted cx and they will want to see how much it is to get a new unit instead. Cx paid for service call. If cx calls back order W11197766-qty2. Cx would owe 179.67 which includes labor.
We serviced a
WHIRLPOOL RANGE
Model GW399LXUQ07
Near Takoma Park, MD 20912
Andrew H.
Job Details: 07/13/2022
Customers complain is the unit display is not turning on. And one two and three on the key pattern not working. I was able to get a tone from the control and start the oven by pressing start after pressing bake. But I could not see what temperature the unit was. I also found that the upper right keypad is not responding. Unit will need new control and keypad membrane. Ordering parts.; ordrng 1 WPW10207935 (Switch membrane) and 1 WP8507P39160 (Control)
We serviced a
JENNAIR ICE MAKER
Model JUIFX15HX00
Near Great Falls, VA 22066
Daniel J.
Job Details: 07/13/2022
per notes replaced inlet valve unit started cleaning cycles no noises heard
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYM05
Near Linthicum Heights, MD 21090
Eric W.
Job Details: 07/13/2022
got to cx home and gave cx out of warranty pricing and she is refusing service
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Alexandria, VA 22304
Christian C.
Job Details: 07/13/2022
Cx complaint IM is not working. Inspected unit found IM motor does not turn when jumping T and H. Removed IM and found one of the wires was cut. Installed new IM. Motor turned and IM filled with water. Cx paid in full.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS1
Near Williamsburg, VA 23185
Carl A.
Job Details: 07/13/2022
"cx complaint of unit not working ,checkedu nit to find no error codes at this time found sump and motor to be bad also found splines on bottom rack to be breaking off from noraml wear and tear ordering bottom rack but replace sump and motor testedu nit works as designed; ordrng 1 W10728159 (Dishwasher Lower Dish Rack)"
We serviced a
WHIRLPOOL OVEN
Model KLJLKHGLYFRYSD
Near Beltsville, MD 20705
Dustin F.
Job Details: 07/13/2022
"CX COmplaint: Oven Not WorkingInspected unit, Could not locate M/S to confirm warranty status. Sticker had numbers whiped clean off. CX will contact WP to obtain new M/S number. CX will call to reschedule"
We serviced a
WHIRLPOOL OVEN
Model KLJLKHGLYFRYSD
Near Beltsville, MD 20705
Dustin F.
Job Details: 07/13/2022
"CX COmplaint: Oven Not WorkingInspected unit, Could not locate M/S to confirm warranty status. Sticker had numbers whiped clean off. CX will contact WP to obtain new M/S number. CX will call to reschedule"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Silver Spring, MD 20902
Andrew H.
Job Details: 07/13/2022
Cx complaint is the units door is not sealing. And the lights are not working due to broken door switch. Cx stated door switch popped out. I found both RC door and fz door are not sealing. I inspected door switch and found the tab on door switch has come out of door switch. So the lights and control options are not working. I pulled old door switch out and found the wires to the door switch are not long enough to plug in new door switch. I tried to pull down on wires but the connector came off one of the wires. I am unable to replace door switch. I called tech line and explained. Tech line put unit into review and stated that the wires can not be fixed and gave me file number
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Nokesville, VA 20181
Demonte S.
Job Details: 07/13/2022
Installed the Drain Pump. Tested the unit. No Leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Garrison, MD 21208
Keith H.
Job Details: 07/13/2022
installed grille
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Jason A.
Job Details: 07/13/2022
CX complaint FRIGE RC very hot & FC is cold but not freezing. Replaced control & condenser fan. FC evap is completely iced up. No defrost operation. See SDpics. Cleared all ice. Measured htr is reading in Meg OHMs. CX called executive & I called techline to report. Parts OOS > JJ; ordrng 1 W10882092 (heater) and 1 W11614809 (FC evap harness incl therm) and 1 W11241580 (bracket L) and 1 W10795820 (stop-pan L) and 1 W11241268 (bracket R) and 1 W10795822 (stop-pan R)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Lorton, VA 22079
Robert W.
Job Details: 07/13/2022
CX complaint is the unit is haveing lighting issue. Inspected unit and found the FC light is out causing lights to go out. Replaced FC light and unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Chester, VA 23836
Chris B.
Job Details: 07/13/2022
replaced basket suspention and hub tested calibrated unit working as desighned now when in high spin unit does not shake
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Ashburn, VA 20148
Daniel J.
Job Details: 07/13/2022
per notes installed pex line and also regulator test no noise no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Rehoboth Beach, DE 19971
Andrew W.
Job Details: 07/13/2022
Cx complaint is water not dispensing after filter replaced. inspected and tested and verified complaint. found filter housing defective. quoted cx cost of repair and cx agreed to proceed with repair. replaced filter housing from pre id and tested and unit is working as designed. cx paid full amount of 352.69 by cc. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Frederick, MD 21702
Ricky E.
Job Details: 07/13/2022
"installed compressor, pulled vacuum, and verified the unit held a vacuum, unit cks ok.."
We serviced a
MAYTAG DRYER
Model MGD6630HW3
Near Fairfax, VA 22031
Jason A.
Job Details: 07/13/2022
CX complaint DRYER GAS wont heat. Replaced control & TCO. Test flame sensor & thermal fuse & outlet thermistors are good. Found hi limit open. Tech sheet recommend replace both > JJ; ordrng 1 WP3391912 (thermostat hi limit) and 1 WP8573713 (thermal cut off fuse)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Gambrills, MD 21054
Alexander D.
Job Details: 07/13/2022
"cx complaint unit dripping from left side of door. inspected unit and verified complaint. opened up door and found streak coming from vent. replaced vent and tested, still dripping. found water squirting past top left corner of door and running down cabinet seal and dripping off of door hinge. replaced tub gasket and tested still dripping. found top left corner of tub has small dings that can be seen from outside. issue must be with tub. ordering tub, advised cx tub will be shipped directly to their house and to call office to schedule return after inspecting for damages. cx understands. no floor under unit but i was able to pull unit out after getting feet screwed in, wasnt that bad but noticed counter lifted up a little while i was pulling it out but should be ok.; ordrng 1 W11409866 (tub)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 07/13/2022
"Cc the unit not heating , found loose connection on heater. reconnected and tested unit .. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Clinton, MD 20735
David J.
Job Details: 07/13/2022
F9E1 long drain Cx complaint unit will not stop trying to drain. When I arrived the lid was locked and I could not get it to unlock to check MS. With that being said I cant work on unit until lid is able to lift. Explained to Cx and he understood. He will call us once lid unlocks.