We serviced a
JENNAIR MICROWAVE
Model JMC8130DDS
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/13/2023
"CX complaint outer door hanging from the bottom.Inspected unit, the 2 outer door bottom bracket came off the glass and cannot be re-attached. outer door (53001239) NLA. Used some aluminum tape to hold the outer door in place until the cx is buys a new unit. Collected $139"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Reading, PA 19610
Cody H.
Job Details:
11/13/2023
"CX complains unit is not making ice. Unit shows 7.6*F in FC, unit icemaker is showing rotation as well as water fill. Unit shows E5 error. Was able to reset power to unit and leave unit powered down for 30 seconds. Unit is going to need icemaker and control for repair. Office to schedule repair with cx when all parts arrive.; ordrng 1 W11658802 (icemaker) and 1 WPW10675033 (control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near McLean, VA 22102
Jason A.
Job Details:
11/13/2023
"CX complaint FRIDGE has condensation frost doors not closing. Replaced Niagra control & extensions. Test doors close flush & flat. Good suction. Test water & ice dispense > JJ; ordrng 1 W11416733 (Extension LEFT, JJ/VS) and 1 W11418227 (Extension RIGHT, JJ/VS) and 2 W11673500 (Hinge PIN L & R, JJ/VS 2 used)s"
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Virginia Beach, VA 23462
Zachery R.
Job Details:
11/13/2023
"cx complaint unit not completing cycle and constantly trying to drain, checked unit, unit displaying f9e1, cleared fault, tried running test cycle unit acting sporadic. checked drain pump, drain pump reading 15ohms. removed debris from drain, tried running test cycle, no luck with test cycle, come to find defective acu and defective drain pump, quoted cx for repair. cx unsure atm, advised cx ticket is open for 30 days. collected service fee via check, check in bag."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Richmond, VA 23225
Chris B.
Job Details:
11/13/2023
cx comp unit will not fill with water insp unti conf cx comp found f8e1 and f7e2 varible speed wash motor failure replaced valve tested unit f7e2 came bacl ordering sump to complete reapir; ordrng 1 W11460946 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Schuyler, VA 22969
Eric F.
Job Details:
11/13/2023
"Confirmed cx complaint unit icing up in freezer. Found drain line clogged, frozen. Cleared line, tested unit, unit working as designed. Cx paid in full."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Baltimore, MD 21216
Brian R.
Job Details:
11/13/2023
unit very packed and never turned off and super froze over. everything in there froze together. took more time then it should. replaced parts. reset temps and unit. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Magnolia, DE 19962
Frederick R.
Job Details:
11/13/2023
CX complaint is WM not draining. Since prior techs visit CX has replaced drain line. Drain pump was stuck on through control. Reset control to resolve that issue. Drain hose was full of water. Levled hosed down and drain entire unit for CX. They need to figure out a better draining setup then what is in their home. Gave some advice and advised them to consult with a plumber. Unit itself is working properly. CX paid $139 SC fee last week
We serviced a
JENNAIR REFRIGERATOR
Model JS48SSDUDE01
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/13/2023
"installed door and auger, unit is now dispensing ice.. customer stated that since theprior service the fzr and ff leds have gone out... verified issue, unit needs led kits per service pointer.. need parts..; ordrng 4 w11632139 (led kit)s and 1 W10830288 (cntrl-elec)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Westminster, MD 21157
Drew B.
Job Details:
11/13/2023
replaced all parts and tested now checks good.
We serviced a
KITCHENAID RANGE
Model KCGS550ESs05
Near Charles Town, WV 25414
Ricky E.
Job Details:
11/13/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Wilmington, DE 19801
Taylor F.
Job Details:
11/13/2023
Cx complaint is unit not completing cycles. Tested inspected and verifed complaint. Replaced control and unit is now working as designed. Heater ohmed 15.2 ohms. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Bethesda, MD 20816
Brian F.
Job Details:
11/13/2023
"Cx states unit gives F8E4. Entered diagnostic mode, found saved F8E4 and F9E2, cleared codes, ran auto test, completed with no errors. Called tech line, an normal cycle, found no leaks, ran with detergent, no oversuds. Rinse aid was empty, water backs up into kitchen sink when DW drains. Ordering new detergent dispenser in case rinse aid is leaking. Recomended cx have plumber clear kitchen drain.; ordrng 1 W11412300 (dispenser)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/13/2023
"Rent a center, washer lid lock not working, insected unt when i press the start button .. the lock makes a clicking noise, faulty latch, replaced part,.. Pre-id, unit tested and washer works fine"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Hanover, PA 17331
Drew B.
Job Details:
11/13/2023
replpaced valve and hoses and tested no leaks and went through fully functions checs kgood.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Manheim, PA 17545
Justin L.
Job Details:
11/13/2023
As per pevious visit was able to access unit and replace parts. Pre-heated unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/13/2023
installed new door with new icemaker cycled harvest and fill test fill with water no leaks from connections
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFM01
Near Wilmington, DE 19809
Taylor F.
Job Details:
11/13/2023
Cx complaint is unit freezing even when on the warmest setting. Tested inspected and verifed complaint. Found the unit to be 34 when set on the warmest setting and would get colder and freeze things. Quoted cx for thermistor and cx is going to think about decision. Marking job complete.
We serviced a
JENNAIR REFRIGERATOR
Model JBSS42E22L00
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/13/2023
"Replaced parts and resumed power. The iemaker cycled and filled immediately. Tested ice dispenser, the chute door worked ok. Set measered fill at 8oz and then dispensed 8oz and 16oz, it worked as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG371LVB1
Near Mount Joy, PA 17552
Justin L.
Job Details:
11/13/2023
CX complaint sometimes unit works sometimes it doesnt. Entered diag and found no saved codes. Found temp sensor reading 70F. Preheated oven to 350F and while preheating checked the drawer and found left side slide disconnected which allowed a pan to fall out and ground itself to ignitor. Corrected slide and allowed unit to pre-heat. Unit preheated 350 and using thermocoupler verified temp and watched it cycle. Unit now checks good no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Arlington, VA 22201
Lloyd B.
Job Details:
11/13/2023
Cx complained the unit did not heat. Installed new control and tested and it now heats to temp. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Salunga-Landisville, PA 17538
Justin L.
Job Details:
11/13/2023
Cx complaint unit not cleaning clothes. Was able to access unit and verify model and serial. Entered diag to find F7E4 basket engagement failure. Ran auto test and found unit filled and drained but couldnt spin or agitate due to failed parts. Area surrounding unit and underneath was unsanitary and cx will need to have it cleaned up for return or service will be denied. Scheduling return for Thur 11/16/23 with slider and clutch; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Arlington, VA 22201
Lloyd B.
Job Details:
11/13/2023
"Cx complained the unit would shake excessively and had a video of such vibrating. Inspected the unit and found the counter weight was loose so when spinning, would cause slight noise and the unit to vibrate. Secured the weight and tested and it no longer shakes. Job complete"
We serviced a
WHIRLPOOL DRYER
Model MED5500FW1
Near Lancaster, PA 17603
Justin L.
Job Details:
11/13/2023
"Cx complaint unit making noise. Was able to access unit and verify concern. Dissasembled unit and found idler seizing and rollers wearing. Quoted cx for repair and collected full amount. Replaced parts, cleared lint build up and tested unit and unit now operates as designed no further work needed; ordrng 1 W10837240 (idler (JL VS)) and 4 WPW10314173 (roller (JL VS))s, used 1 W10837240 (idler (JL VS)), and 4 WPW10314173 (roller (JL VS)) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Hanover, PA 17331
Drew B.
Job Details:
11/13/2023
replaced all parts calibrated and testedn o issues and checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Claymont, DE 19703
Taylor F.
Job Details:
11/13/2023
Replaced console from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near New Kent, VA 23124
Orbie
Job Details:
11/13/2023
"cx complaint unit making noise.verified complaint, after running for 10 min unit starts making noise. pulled unit apart to find faulty blower wheel. needed to cut wheel off motor as wheel was stuck. replaced motor and wheel. unit working as designed"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/13/2023
"cx complaint still not spinning, making loud noise when it tries. checked unit and found f0e3 over load error code .cleared error codes and ran test and everything checked out good . asked cx for a load of clothes and cx loaded unit . ran FULL quick cycle at 31 mins and everything checked out good. Cycle finished as designed. unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near ,
Frederick R.
Job Details:
11/13/2023
CX complaint is door gasket tearing. Inspected/verified. Right RC gasket flaps tearing on new unit. Replaced with part sent to CX by WP. Unit is now repaired and is working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Newport News, VA 23607
Lucas R.
Job Details:
11/13/2023
"replaced control, sensor reading 75 degrees, heated to 350, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Newport News, VA 23601
Lucas R.
Job Details:
11/13/2023
"replaced tco, thermistor and idler, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Bristow, VA 20136
Richard B.
Job Details:
11/13/2023
"CX complant. Dryer leaks when steaming. Inspected unit and could not find evidence of leak from steam valve. Replaced steam valve and tested unit. With drum empty on steam feature . Steam valve kicked open and sprayed water at front of machine , No clothes in unit and unit leaked out front due to nothing to catch water . RB; ordrng 1 w11611436 (steam valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Newport News, VA 23606
Lucas R.
Job Details:
11/13/2023
"cx complaint unit not cooling ion fc, too cold in ff, checked unit temps -5 in fc, 32 in ff, ohmed thermistors p5 @ control, ff v-r 6k, fc w-y 17 k, called techline spoke with Bruce, advised to verify frost pattern and if good replace damper, verrified frost, ordering damper; ordrng 1 W11087463 (damper)"
We serviced a
KITCHENAID RANGE
Model KESS907SSS02
Near Loris, SC 29569
Paul F.
Job Details:
11/13/2023
Second appliance customer wants cracked cooktop replaced and one of the burners. Customer approved estimate. Collected full amount due.; ordrng 1 W10297306 (cooktop) and 1 W10823692 (LF element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Williamsburg, VA 23188
Orbie
Job Details:
11/13/2023
installed sump and motor. tested unit. working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS2
Near Newport News, VA 23606
Lucas R.
Job Details:
11/13/2023
"cx complaint door dented, confirmed outer panel damaged, replaced panel.; ordrng 2 W11157086 (stud LRVS)s and 2 W10826179 (screw LRVS)s, used 2 W11157086 (STUD LRVS), and 2 W10826179 (SCREW LRVS) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near North Myrtle Beach, SC 29582
Paul F.
Job Details:
11/13/2023
Customer complaint is light out in the FF section. Found the FF LED is very dim. Need to order a new module.; ordrng 1 W11527432 (LED assembly)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Wilmington, DE 19810
Taylor F.
Job Details:
11/13/2023
"Cx complaint is oven door not closing properly. Found the hinges out of adjustment causing the door to not close properly. Was ablew to adjust hinges and get door to close properly. Cx broke the glass on the outer door trying to close door. Ordering outer door, screws and cannot reschedule at this time. Cx paid for outer door and screws.; ordrng 1 WPW10409946 (glass-door) and 2 WP355214 (screw)s"
We serviced a
KITCHENAID MICROWAVE
Model KOCE507EBL09
Near Newark, DE 19711
Taylor F.
Job Details:
11/13/2023
Replaced inverter and magnetron from previous diagnosis and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA1
Near Myrtle Beach, SC 29572
Paul F.
Job Details:
11/13/2023
Installed new part. All check ok.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near York, PA 17406
Sal R.
Job Details:
11/13/2023
"CX complai t is that the unit is making a loud noise during opperation. I found that the blower wheel is fragmented and damaged witch is causing the noise. I am ordering 1 blower wheel (WP697772) and 1 motor assem (W1126010). I collected $317.20 cash for service , parts, shipping, taxes, and labor charges. Motor is covered under the 10 year limited warranty. I have set a return date for 11/29 at CX request. CX is paid in full as of 11/13/23; ordrng 1 WP697772 (blower wheel) and 1 W1126010 (motor)"
We serviced a
WHIRLPOOL WASHER
Model JDPSS246LL1
Near Great Falls, VA 22066
Jason A.
Job Details:
11/13/2023
CX complaint DW F7 error code. Replaced wash motor & clear error. Ran test wash & unit completed. Start SENSOR wash & unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Conway, SC 29526
Paul F.
Job Details:
11/13/2023
Customers complaint is unit still noisey when dispensing water. Found line is still chattering a bit when dispensing. NTO water line from valve to hinge cap.; ordrng 1 W11579166 (water line)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Smithsburg, MD 21783
Andrew S.
Job Details:
11/13/2023
Cx complaint is that the unit is making a screaching noise as soon as it starts. Upon arrival I verified the noise. i found that the idler is causing the noise. i was able to access and replace the Idler. I then tested the unit and found that it is now functioning as intended. job complete
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Delaplane, VA 20144
Daniel J.
Job Details:
11/13/2023
dryer stopping during sensered dry able to reset when stopped doesnt happen on timed dry replaced moisture sensors tested no errors stored sensed and adjusted time normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW00
Near Conway, SC 29526
Paul F.
Job Details:
11/13/2023
Installed new part. All check ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Goldsboro, PA 17319
Fred G.
Job Details:
11/13/2023
"cx complaint unit wont drain and wont run. inspected unit and entered diag and found f9e1, f9e2, f8e4, fae2. I found units drain pump was not coming on. I found sump works and it does have incoming water. vacuumed out standing water. unit needs drain pump and control. scheduled cx for 11/16/23; ordrng 1 W11497943 (drain pump) and 1 W11462459 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Oak Hill, VA 20171
Richard B.
Job Details:
11/13/2023
"CX complant Door falls . Inspected unit and found no error codes , Found door falls down due to hinge spring failure. Changed hinges. Elevated front of unit to square up. Ran a test wash , No leaks in test wash , Unit working as designed. Job completed RB"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ16
Near Conway, SC 29526
Paul F.
Job Details:
11/13/2023
Customer complaint is freezer door is frozen shut. Found freezer door unable to open. I used all the strength I had to open that door and it would not open. Customer will have to unplug the unit and let it thaw out. Advised him when he is able to open the door to try and see where the issue is because by the time we come back I may not be able to tell. Need to reschedule.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near East York, PA 17402
Sal R.
Job Details:
11/13/2023
CX complai t ws that the unit would not complete a wash cycle. I found that the unt would not allow hot water in from the hot side of the inlet valve. I was able to access and replace inlet valve . I tehn tested unit and unit test good.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Chantilly, VA 20151
Richard B.
Job Details:
11/13/2023
"CX complant. Dryer not heating. prior diagnosis found vents are restricted and dryer needs thermal cutoff, Thermal fuse and thermostat . Installed all parts and tested unit. Dryer is working as designed. Job competed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Loris, SC 29569
Paul F.
Job Details:
11/13/2023
Customers complaint is unit not spinning out the clothes. Found basket is out of round. Need to order basket.; ordrng 1 W10554251 (basket)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Toano, VA 23168
Orbie
Job Details:
11/13/2023
replaced lid and top. unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS05
Near Randallstown, MD 21133
Justin S.
Job Details:
11/13/2023
cx showed me the top of both doors is not level after he dropped the right door down as much as he could and the door gasket on the refrigerator bottom isside is not sealing to the cabinet. leveled the unit so both doors are even. used a heat gun on the gasket and the door is now sealing good to the cabinet(pic) the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Loris, SC 29569
Paul F.
Job Details:
11/13/2023
Customers complaint is not getting ice. Found the ice bucket is popping out of the housing and not making conatct with the coupler. The clips for the housing and still intact. NTO ice bucket.; ordrng 1 W11185686 (ice bucket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Frederick, MD 21701
Ricardo S.
Job Details:
11/13/2023
"Cx complains that the unit not cleaning dishes anymore, inspected unit, valve and water level cks ok, the motor receives 120vac, but make a humming noise, the motor is bad, order sump pump assy; ordrng 1 w11613479 (sump pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Catonsville, MD 21228
Justin S.
Job Details:
11/13/2023
"cx says the refrigerator temp is to warm even though its set to 33f. internal temp with kprobe is 45f whn i arrived. cx says the ice bucket has clumping ice still. test 1 is 33f. test 3 is 42f. test 23(max) is 51f. test 28(avg) shows 33f. test 33(min) is 29f. test 57 (rc fan) has good air movement, test 90(rc defrost) the unit is heating good. the right door gasket is badly torn. Technical Service Pointer deals with ice clumping. called tech support and spoke with a nate. says the refrigerator thermistor is out of range and the unit needs the updated softeware for the evaporator fan to run longer. cx does not wish to replace the gasket at this time; ordrng 1 W11533213 (kit(195.69)) and 1 W11395558 (evaporator cover(177.13))"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ10
Near Loris, SC 29569
Paul F.
Job Details:
11/13/2023
Customer complaint is freezer door rod is out of place. Found the freezer door rod out of place and reinstalled. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Hyattsville, MD 20782
Brian F.
Job Details:
11/13/2023
"Installed new ice maker, ran test 56, 57, 58, and 59, all tests passed, ran test 45, valve activated and water filled mold. Unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Toano, VA 23168
Orbie
Job Details:
11/13/2023
cx complaint unit throws check vent on UI. checked unit no codes present. ran unit and check vent came up. adjusted unit and cleaned lint trap w/ brush. ran unit again and couldn't get vent error to come back. advised cx if vent code comes back to have pipes checked by professional as unit is working as designed.
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Conway, SC 29526
Paul F.
Job Details:
11/13/2023
Installed new parts. When it was plugged in the unit lit up and the lid lock starting clicking over and over again. NTO lid lock.; ordrng 1 WPW10482836 (lid lock) and 1 W11227944 (cap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near New Freedom, PA 17349
Bernard M.
Job Details:
11/13/2023
"Replaced both parts per previous tech, ran test 57 and icemaker harvested, ran test 45 and it filled. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Williamsburg, VA 23185
Orbie
Job Details:
11/13/2023
replaced door. unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Winchester, VA 22602
Daniel J.
Job Details:
11/13/2023
filter not comingn out when filter door not bringing filter out when door open drawers not supported found glasses removed from braces and used as shelf missing one support customer would like to try to install herself to avoid labor charge glass for drawer being used as shelf informed customer that would have to go on the new holder with plastic trim pc; ordrng 1 w11368751 (holder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model M1TXEGMYW01
Near Washington, DC 20010
Sherwood
Job Details:
11/13/2023
"cx complaint IM not making ice. arrived installed IM,. jumped t&h IM rotated and filled with water. repair complete."
We serviced a
JENNAIR FREEZER
Model JF42NXFXDE01
Near Washington, DC 20017
Sherwood
Job Details:
11/13/2023
cx complaint frost in fc. arrived and found cx put unit into sabbath mode. removed sabbath mode cx needs fc door evap is freezing up due to door not sealing completly.; snapped 4 QuickPics
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Washington, DC 20011
Sherwood
Job Details:
11/13/2023
cx complaint dw not completing cycle. arrived installed sump. tested no error codes or leaks after repair. this job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/13/2023
"leds out, unit needs led kit for this specific model .; ordrng 1 W11683244 (led kit)"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/13/2023
"Units door not closing properly, found hinges w/ drag causing issue .. also the gas flow is loud on cooktop.. unit needs new regulator; ordrng 1 W11568941 (hinge left) and 1 W11568813 (hinge right) and 1 W11193822 (pressure regulator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Middletown, PA 17057
Fred G.
Job Details:
11/13/2023
i was able to access unit and replace the sump and motor as per previous visit. I found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details:
11/13/2023
"Installed new filter housing, tested unit.. Unit still has low flow with filter in .. water flow to unit is weak.. cx has filtration system on home, stated to just remove filter .. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100VQ2
Near York, PA 17408
Sal R.
Job Details:
11/13/2023
"CX complai t is that the unit is not spinning correctly. I found that under the unit the gearcase is dripping /leaking oil. I also found that the retention spring and the suspenions springs are worn and will need to be replace. I am ordering 1 gearcase (3360629), 1 motor coupler (285753A), 1 clutch (285785), 1 retainer spring (8316845), 3 ssupenion springs (WP63907), 1 drive block (WP389140), 1 spanner nut (WP21366), and 1 agitator(285565). Once all parts are avalible, please have someone form the office call to set a retun date. Rreturn date will need to be 2 call counted due to rusted spanner and drive block not seperating .; ordrng 1 3360629 (gearcase) and 1 285753A (motor coupler) and 1 8316845 (rear support spring) and 3 WP63907 (suspenion rings)s and 1 285785 (clutch) and 1 2callcount (2 call count) and 1 WP389140 (drive block) and 1 WP21366 (spanner nut) and 1 285565 (agitator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Dover, PA 17315
Sal R.
Job Details:
11/13/2023
"CX complai t was that the unit would not start a wash cycle. I entered diag and found a F7E1 error code. I cleared the code and ran a auto test. Unit was able to fill and agitate during the auto test , but once at spin cycle the unit would half spin and the unit backed out od diag mod and canceled the test. I was able to unplugg the unit and accessed and replaced the acturator. I then plugged unit back in and tested. I found the unit to compete the auto test and recal with out problems . I then started a drain and spin form CX at her request. Unit started auto sencing and filling. Unit is opperating as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Owings Mills, MD 21117
Brian R.
Job Details:
11/13/2023
replaced parts ordered and tested unit. unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Towson, MD 21286
Brian R.
Job Details:
11/13/2023
"cx has a few issues with unit and how this unit is othing like old unit. says cold does not fill cold and at times powder soap is still in things and unit does not wash right, also said cloths are wrinikled when she takes them out. no codes in unit. recalibrated unit and ran uto test. unit checks and runs as it should. also went over all settings as well as deep water fill for bigger loads and extra water. she will try a few different cycles and see how unit does. job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WEE515S0LS2
Near Springfield, VA 22151
Lloyd B.
Job Details:
11/13/2023
"Cx complained the logo was crooked. Removed old WP logo but it cannot be reattached. Unit needs new wp logo. Please ship part to cx, no tech needed; ordrng 1 W11178521 (whirlpool)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Silver Spring, MD 20901
Brian F.
Job Details:
11/13/2023
"Cx states deli drawer slider stuck, tested and confirmed, doesn't slide from side to side. Removed old slider, installed new slider, tested, unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Holtwood, PA 17532
Justin L.
Job Details:
11/13/2023
As per previous visit was able to access unit and replace part. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Delmar, MD 21875
Michael E.
Job Details:
11/13/2023
"CX complaint: sometimes clothes still wet after cycle. Tested unit and it is heating, tumbling and air flow tested in the green. Sometimes cycle ends before all clothes are dry. I went over the moisture sensor and mixed loads with CX. Also went over that some heavy materials may need and additional sping. Unit is working proeprly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Washington, DC 20024
Samuel R.
Job Details:
11/13/2023
replaced latch and tested unt with coins.unit still not working.will only work in service modes.unit is getting the 120v it needs.re order control which is still covered under 1yr warranty for part;W11368855; ordrng 1 W11368855 (control.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Reading, PA 19609
Cody H.
Job Details:
11/13/2023
"Was able to access unit and replace control and evap harness per previous visit. Was able to calibrate control to unit, unit was unplugged and pulled out on arrival. unit will take time to cool down before it gets to temp and making ice. No further work needed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gettysburg, PA 17325
Andrew S.
Job Details:
11/13/2023
Cx complaint is that the unit is making a loud noise when spinning. Upon arrival I found that the unit has no error codes. When started a spin cycle I found that the splutch has failed and is causing the noise. i accessed the bottom of the unit and found that the nut has worked it's way off of the shaft allowing the pulley and belt to slide down against the cover. i was able to replace the belt and Splutch. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lancaster, PA 17603
Justin L.
Job Details:
11/13/2023
As per previous visit was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Dover, DE 19901
Frederick R.
Job Details:
11/13/2023
CX complaint is F9E1 code on washer. Inspected/tested/verified code and found drain pump working. Water draining from hose but terrible odor. Suggested CX buy afferh and run a few clean cycles. He also has wrong drain hose on unit and this could beallowing unit not to drain properly. Returning with drain pump. Also found bello seal defective so ordering that as well. PO needs Lowes approval. CX is aware he needs to make unit accessible before our return.; ordrng 1 WPW10237499 (bellow) and 1 W11281268 (hose) and 1 285863 (drain hose)
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE01
Near McLean, VA 22102
Christian C.
Job Details:
11/13/2023
Cx complaint left RC door does not fully close and leds are out. Inspected unit found mullion does not always allow door to close. All leds are out TSP.; ordrng 1 W10732106 (mullion) and 4 W11632139 (led kit)s
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Unionville, VA 22567
Tanner B.
Job Details:
11/13/2023
"Installed splutch, shifter, belt and hose clamp. tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Stewartstown, PA 17363
Bernard M.
Job Details:
11/13/2023
"Cx complaint unit makes noise. When arrived the unit is empty and sitting in empty kitchen/living room. Unit was running and everything sounds normal. Accessed the back and found the compressor and fan both running without noise. Cx had contractor out and I instructed him on the operations of unit. The evap fan running is the cx concern, which sounds normal. Informed contractor, unit will sound loud while its empty and person sitting next to it. Contractor will relay to cx. Unit operates and sounds as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/13/2023
installed sump and tested unit for cx. unit completed service cycle with no issues or leaks. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Hanover, PA 17331
Sal R.
Job Details:
11/13/2023
"Per the previouse t4ech, I was able to access the under side of the unit. I then replaced the splutch, shifter, belt, motor, and sheild. I then recalibratedthe unit and ran a auto test. I also ran manuel test on the agitation and spin cycles. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Baltimore, MD 21209
Brian R.
Job Details:
11/13/2023
came out and replaced doors. name plate not ordered. will order part as well as rescheduled cx for 11/28 cx also needs doors picked up in back of carport. 2 doors.; ordrng 1 W11223753 (Nameplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS
Near Staunton, VA 24401
Danny R.
Job Details:
11/13/2023
found filter stuck turned off water to unit releced water to get pressure off vacle then took it off repleced old filter with cxs filter they had it went in and i took out a gallon of water fine unit checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Staunton, VA 24401
Danny R.
Job Details:
11/13/2023
fund fan blade loose reseated andnoise seems to have left if called back order fan and blade for unit unit doesnr make nosie now i put in part numbers just in case they call back WP2315549 fn motor WP2169142 blade fan
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Schuyler, VA 22969
Eric F.
Job Details:
11/13/2023
"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating, replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Scottsville, VA 24590
Eric F.
Job Details:
11/13/2023
"Confirmed cx complaint unit not heating. Found 4-2 error code, failing heater relay. Checked element for continuity/hotspots, no issues noted with element and unit is currently heating. Ordering acu.; ordrng 1 W11629915 (ACU)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Ashburn, VA 20147
Demonte S.
Job Details:
11/13/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't Dispensing Water from Dispenser / Ice Maker isn't making Ice. Cx just replaced the Water Filter. Took out the Water Filter. Tested the Dispenser. Dispenser is now Dispensing Water. Removed Ice from the Fill Tube to the Ice Maker with Steam Gun. Tested the Ice Maker. Ice Maker Harvested & Filled. ( Cx has the Freezer Section too packed. Lower Bin has Ice and will not allow you to pull it out. I advised the cx they will need to turn the unit off and lay down towels to catch the Water. Steam Gun isn't clearing ice when I tried. ) Unit is working as Designed. Cx paid in full by Card. If the cx calls back order the Water Filter Housing = W11162042. Don't go without parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB02
Near Leesburg, VA 20176
Demonte S.
Job Details:
11/13/2023
"Installed the Compressor, Access Valve & Drier. Filled the unit with 140+ of Nitrogen. Unit is holding pressure for 20 mins. Removed all Nitrogen. Pulled a Deep Vacuum on the unit. Filled the unit with 3.75 Oz's. Pressures are 110 on the high side and 1 Bar on the low side. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures. ) ; used 1 W11506635 ( Access Valve ( DS / Vs)), and 1 Wpw10143759 ( Drier ( DS / Vs)) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Dover, DE 19904
Frederick R.
Job Details:
11/13/2023
CX comnplaint is WM banging noise and hot water issues. . Inspected/tested found banging noise coming from unit being pushed back against drain and water lines. No off balance error codes and unit is leveled properly. CX needs to have someone check the hot water temp level on the hot water heater because the entire console steams up as well as sides of unit when eashing in hot water. Ordering valve just in case. CX is going to address temp issues in home. Cannot reschedule due to part availability; ordrng 1 W11624934 (houising valve)
We serviced a
JENNAIR OVEN
Model JMW3430DP02
Near McLean, VA 22102
Christian C.
Job Details:
11/13/2023
Cx complaint of an error on console. Inspected unit found console has F2E1 error. Installed console. Tested unit. MW and oven are heating.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Wyoming, DE 19934
Frederick R.
Job Details:
11/13/2023
"Went to replace gearcase and could not get it to fit properly. Not sure if it is a defective part. Upon further inspection I found the outer tub defective and leaking. Reorder gearcase, basket, Order outer tub , splutch, actuator, capacitor. Return with suspension, motor. Cannot reschedule due to AIG contract.; ordrng 1 W10752187 (screw) and 1 W10752719 (basket reorder) and 1 W11219115 (outer tub) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W10721967 (splutch) and 1 W11395618 (capacitor)"
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Hartly, DE 19953
Frederick R.
Job Details:
11/13/2023
"CX complaint is WM no spin out. Inspected/tested and found gearcase oil leaking pout of rotor. Unit has a loud geinding noise in spin. Also found hinge defective and has caused issues with lid no closing properly. Unit needs lid, hinges, gearcase, rotor/stator ad slider. This needs AIG auth. Cannot reschedule at this time; ordrng 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge) and 1 W11393685 (gearcase) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W10754448 (clutch)"