Service History 540 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, Virginia 22032

Demonte S.

Job Details: 05/09/2023

Inspected the unit. Found that the cx is saying that Refrigerator isn't Dispensing Water. Checked the Water Reservoir. Found that the L joint is frozen. Heated a cup of water to remove ice in Water Tube. All Ice is removed. Installed Perma Gum to the Water Tube. Tested the unit. Unit is now Dispensing Water. Unit is working as Designed.( Cx had the refrigerator section set to 33 Degrees. I advised to the cx to keep the refrigerator set to recommend settings. Any questions please check Sd Pictures.) ; used 1 WP505587 ( SEALER DS / Vs) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Upper Marlboro, Maryland 20772

Samuel R.

Job Details: 05/09/2023

replaced parts and tested unit.no loud noises.unit working properly.calibrated unit.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ1

Near Burtonsville, Maryland 20866

Ricardo S.

Job Details: 05/09/2023

"customer complains unit does not heat from day 1, unit inspected, power good, 120 VAC, interlock switches work ok, main board receives 120 VAC, high side problem, main board receives 120 VAC unit needs parts, but the customer does not want any repairs, so they will return it to the store..; ordrng 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Woodbridge, Virginia 22193

Tanner B.

Job Details: 05/09/2023

"CX Concern the unit not cooling, found frosted up fc evap. cleared ice, replaced fc evap thermisitor and placed in correct location .. ordering updated defrost heater w/ harness to prevent future defrost issues ..; ordrng 1 W11650662 (heater) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Washington, District of Columbia 20017

Sherwood

Job Details: 05/09/2023

cx compliant not makin ice and rc not cooling. fou nd heater not working. orderingW11650661heater; ordrng 1 W11650661 (heater)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Severn, Maryland 21144

Justin S.

Job Details: 05/09/2023

the unit is not filling with cold water. found the valve is open. replaced the valve with vs and retested. the unit is now spinning and draining good. the unit is nwo ready; ordrng 1 W11513255 (valve)

We serviced a

JENNAIR MICROWAVE

Model JMC2430LL00

Near Great Falls, Virginia 22066

Jason A.

Job Details: 05/09/2023

CX compaint MW doesnt heat. Found cavity light out when testing. Adjusted installation of rails per service pointer. See SDpics. MW now heats w/o pushing in door > JJ; ordrng 1 W10886919 (lamp cavity) and 1 W11238401 (transformer light) and 1 W11325784 (MW apl mgr) and 1 2Tech (2tech) and 1 LOOk (LOOK)

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Severn, Maryland 21144

Justin S.

Job Details: 05/09/2023

the unit is just locking and unlocking the lid. replaced the lock with vs and retested. the unit si now draining and spinning good. the unit is now ready; ordrng 1 WPW10482836 (latch)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Lewes, Delaware 19958

Frederick R.

Job Details: 05/09/2023

"Found prior tech misdiagnosis. All this unit needed was a belt. CX paid $263.77 for gearcase which is not needed. Cost of belt is $54.88 difference of $208.89. Labor and shipping is $125.00 which leaves a credit due back to CX of $83.89. Calibrated unit after repair and tested all spin speeds and diagnostic cycle and the WM in now working as designed. Job is complete.; ordrng 1 W11239857 (belt FRVS) and 1 look (look), used 1 W11239857 (BELT FRVS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Washington, District of Columbia 20017

Sherwood

Job Details: 05/09/2023

cx compliant compressor blow up. found filter drier not attached. unit needs filter W11109499 and recharge; ordrng 1 W11109499 (filter drier)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, Virginia 22032

Simon

Job Details: 05/09/2023

CX complaints water despensing not working .check water pressure .change filter housing .water FLOW 8 oz in 12 sec.SZ; snapped 5 QuickPics

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Charles City, Virginia 23030

Orbie

Job Details: 05/09/2023

"cx complaint unit not going through cycles. checked unit found F9E1. checked hot and cold valve in test mode, cold valve sounds weak. checked drain pump. drain pump draining water. spin/agitate functioning. unit needs water valve to complete repair. send tech with drain pump as well just to be sure though. called office to schedule for sooner date.; ordrng 1 W11210459 (valve) and 1 W10919003 (pump-water)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Newport News, Virginia 23608

Justin W.

Job Details: 05/09/2023

while swapping tub screw head broke off in left middle front rack holder. put aluminum tape over hole until new rack roller support and screw can be installed spoke to MA he is pulling screw for job.; ordrng 2 W11614118 (wheel tub)s and 2 wheelmountscrew (see MA)s and 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KUBL314KSS00

Near Rockville, Maryland 20850

Roberto I.

Job Details: 05/09/2023

"Cx doesn't have pop to prove the purchase date on the p/o, The unit is not registered and based on the serial # iot seems to be oow. Cx is calling Kitchenaid. If we go back, the unit needs new door assy W11644056. The door is warped."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Upper Marlboro, Maryland 20772

Leon

Job Details: 05/09/2023

cx complaint was unit had a smell when drying i didnt smell anything but i did see the some type of mildo on the blower wheel housing cx dont like that he could see that so we are ordering a new blowing housing parts warehouse hav the part in stock; saved tckt

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Yorktown, Virginia 23693

Justin W.

Job Details: 05/09/2023

cx complaint unit not heating. checked to find 240 vac between l1 and l2. checked to find heater ohming open. replaced heater from pre id. tested unit working as designed

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ07

Near Nottingham, Maryland 21236

Neil H.

Job Details: 05/09/2023

REPLACED BOTH RC AND FC BULB LIGHTS BOTH ON

We serviced a

WHIRLPOOL WASHER

Model WFW3090JWO

Near Washington, District of Columbia 20003

Emmanuel R.

Job Details: 05/09/2023

"Cs unit will count down the timer but never start the cycle, confirmed complaint.I found the control board is unresponsive. Replaced control and tested unit.Unit is now working properly."

We serviced a

WHIRLPOOL ICE MAKER

Model WRS965CIAH00

Near Damascus, Maryland 20872

Brian R.

Job Details: 05/09/2023

cx complaint is no ice out door. said they had someone out and they replaced motor as well as control and said no power to motor and might be broken wire in door. units O-O-W and he knows. tested power at motor and didnt get any. tested power at plug and had power but nothing to motor. cx will replace one day and will pay 120 service.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Millersville, Pennsylvania 17551

Justin L.

Job Details: 05/09/2023

Cx complaint rf burner not working properly. Was able to access unit and tested to find that the switch was getting power and sending out to turn on element but the switch wasnt cycling. Ordering rf infinite switch and once in office will need to set return; ordrng 1 WPW10434452 (rf infinite switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM02

Near Baltimore, Maryland 21206

Marc M.

Job Details: 05/09/2023

cx complaint unit not producing ice. inspected unit and found ice bin empty. checked in diag and found bin switch operational. ran test 44 and unit ended with a 23 designation indicating failed icemaker motor. however checked bottom left door hinge and found the wire harness to the hinge to be broken. unit would now need a fc door to repair. quoted cx but with price being so prohibitive the cx will not proceed. collected 120 service call in CASH (5-20 dollar bills)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Fredericksburg, Virginia 22408

Robert W.

Job Details: 05/09/2023

CX Complaint is the unit isnt cooling in either section. Inspected unit and found unit is running no frost pattern on evap pulled unit and foiund compressor is on but not cooling at all. Ordering compressor dryer and coupler and inverter; ordrng 1 LOOK (LOOK) and 1 W11557671 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Upper Marlboro, Maryland 20772

Leon

Job Details: 05/09/2023

cx complaint was unit would give a error code when they pop popcorn confirmed issue replaced the control on unit tested unit by popping a bag of popcorn no errors didnt instill the sensor because the part was missing but without it installed unit still worked

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Pasadena, Maryland 21122

Shawn D.

Job Details: 05/09/2023

"cx complaint unit is working said it keeps filling when using normal cycle and wont complate the cycle and said drain and spin will spin the clothes dry. inspected unit then checked for errrors and had f7e5 so ran diag cycle and unit shut down when agitating, tried again and same issue. grabbed shifter from v/s and installed and tried again and same issue unit shuts down. replaced the control and capacitor and unit shut down again. grabbed clutch from v/s amd installed it and retested and now unit completed the servic cycle with no issues. unit is good; ordrng 1 W11481722 (shifter SD V/S) and 1 W10721967 (clutch SD V/S), used 1 W11481722 (shifter SD V/S), and 1 W10721967 (clutch SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYW04

Near York, Pennsylvania 17404

Drew B.

Job Details: 05/09/2023

cx complaint that nit is is cloggred drain and freezing bottom on the unit.. removed ice.. and unlcoged dano port with new kit and now checks good

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, District of Columbia 20003

Emmanuel R.

Job Details: 05/09/2023

"Replaced pressure switch , tested unit. Unit is now working properly. Control not needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, Pennsylvania 17402

Sal R.

Job Details: 05/09/2023

"CX complai t is that the RC has lost cooling as well as no ice production. I found that the FC evap was frozen over. I was able to access and steam out the ice blockage . I found that the defrost heater connection is pulled form the connector. I was able to temp resecure then harness. I am ordering 1 defrost heater with evap harness (W11650660). Once the part is avalible, please have someone form the office call to set a retun date.; ordrng 1 W11650660 (defrosat heater with harness)"

We serviced a

MAYTAG DRYER

Model MGD7230HW3

Near Fayetteville, Pennsylvania 17222

Andrew S.

Job Details: 05/09/2023

Cx complaint is that the unit is not drying clothes properly. Upon arrival I found that the unit is not igniting. The ignitor glows and the valve activated but did not ignite. I found that the supply line valve is not fully opened. I opened the valve some and found that the unit then ignited. I then opened the valve the whole way and it shut back off. The valve is only letting gas in at a very small window in its rotation. I informed the cx that the valve would need to be replaced. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Norfolk, Virginia 23518

Carl A.

Job Details: 05/09/2023

"cx complaint of unit not turning on,checked to find the following error code F5E1 found that lid lock had failed replace lid lock tested unit works as designed break down as follows 1/W11307244,Lid Latch Lid Latch service call break down as follows service call 120.00parts 131.75shipping 15.00labor 110.00sub total 376.75tax 7.91grand total 384.66depsosit 384.66 ; ordrng 1 W11307244 (Lid Latch CA / VS), used 1 W11307244 (Lid Latch CA / VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DC3

Near Strasburg, Virginia 22657

Daniel J.

Job Details: 05/09/2023

per notes replaced gearcase slider and clutch ran test 52 calibration and test 51 diag cylce completed no errors during cycle ran rinse and spin let unit fill checked for leaks none present

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Baltimore, Maryland 21209

Marc M.

Job Details: 05/09/2023

arrived at cx house and she met me in the driveway VERY UPSET and insisting she will not be accepting a repair. she conveyed she will ONLY accept a new unit entirely

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near West Springfield, Virginia 22152

Tanner B.

Job Details: 05/09/2023

"found loose connection on control, reseated and tested . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Spotsylvania Courthouse, Virginia

Thomas B.

Job Details: 05/09/2023

Cx complaint unit is not working properly inspected unit found freezer panel frozen over unplugged placed towels and ordering the parts; ordrng 1 WPW10384183 (thermistor) and 1 W11650660 (Harness and heater) and 1 W11559968 (Fan motor) and 1 WP2169142 (evaporator fan blade)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Tappahannock, Virginia 22560

Thomas B.

Job Details: 05/09/2023

Unable to locate this unit no longer on the RTM area checked all over unable to locate 1st Attempt; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Tappahannock, Virginia 22560

Thomas B.

Job Details: 05/09/2023

Inspected unit found loose connection at the capacitor retightend and tested unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near York, Pennsylvania 17403

Sal R.

Job Details: 05/09/2023

"CX complaint is that the unit was making a loud noise. I found that the dirve pulley is cutting into the sheild due to nut backing off. I am ordering 1 sheild (W11409708)Once the part is avalible, please have someoen form the office call to set a retun date.; ordrng 1 W11409708 (sheild)"

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 05/09/2023

cx complaint unit is not getting to temp. inspected unit and found unit is getting 248.5vac. I then found all 4 burners are working. i preheated oven to 350 degrees and found my meter read 370 degrees. I also found front door vent and handle has failed. unit needs vent and handle. called TL to file unit is working as design. once handle parts are in please rech out to cx and set up a return visit.; ordrng 1 WPW10310922 (door vent) and 1 WPW10323589 (handle)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near West Lawn, Pennsylvania 19609

Justin L.

Job Details: 05/09/2023

Cx complaint unit not working properly. Was able to access unit and found unplugged. Plugged in and unit was stuck in middle of cycle. Cleared and found no saved codes. Ran auto test and went through no issues. Attempted regular cycle and unit wouldnt start a normal cycle unit would only drain and spin no matter which cycle is selected. After multiple tests only found F2E1 error. Ordering parts. Once in office will need to contact return; ordrng 1 W11626074 (control) and 1 W11626075 (encoder) and 1 W11626077 (hmi) and 1 W11513248 (lid lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Edgewater, Maryland 21037

Shawn D.

Job Details: 05/09/2023

"arrived unit is unplugged. cx is not here yet so looked at unit and control shorted out somehow. cx gave me more info said last time during repair there was an ark and circuit breaker triped. called mark and gave me approval to fix whats broken so rpelaced control and new control blew right out. looked over unit more to find melted wire in the back. grabbed new harness from v/s and tried again but control is blown out. ordering part for my v/s then ordering control to get repair done. 2 instock so put cx on scehdule for 5/11; ordrng 1 W11238411 (harness SD V/S) and 1 W11371382 (control), used 1 W11238411 (harness SD V/S) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Glen Mills, Pennsylvania 19342

Drew B.

Job Details: 05/09/2023

cx complaint that unit is not agitating.. they tried last nihgt with no clothing inside and advacned through cycle. i found when arrived no error codes and the unit lid locked and ran the unit on system claibration... i ran an auto test afterwrds to verofy all componets on the washer. the unit had good water psi lid locked and and drain no problems.

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 05/09/2023

"Cx complained the unit made noise. Installed ew basket, screws, actuator, pulley and hub and tested in diagnostics and it passed each test with no noise. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Severn, Maryland 21144

Justin S.

Job Details: 05/09/2023

the unit is not washing. found the motor is getting voltage. replaced the sump with vs and retested. the unit is now filling washing and draining correctly. the unit is now ready; ordrng 1 W11613479 (sump)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Elkridge, Maryland 21075

Justin S.

Job Details: 05/09/2023

the unit is not locking the lid. found the lid lock is getting voltage. replaced the lid lock with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11307244 (latch)

We serviced a

MAYTAG WASHER

Model MVWB765FW

Near Baltimore, Maryland 21207

Robert L.

Job Details: 05/09/2023

"cx complaint not spinning out clothes, noise and stopped with 'drn' on screen, found f0e3, f0e5,f7e0, 2e1, ran recalibration and diagnostics, pump hard starting but working every time, tilted unit and found no signs of gear oil, removed rotor and slider, reattached adn tightend, ran quick wash with load, unit made it all the way thru, cx to record noises, instructed soap,loading and possible outlet issue, tested all ops ok, if cx calls back pre-id drain pump W10876600"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Moyock, North Carolina 27958

Austin D.

Job Details: 05/09/2023

came out to resolve the issue. disassembled all components and replaced all parts. put the unit back together and tested all parts that i replaced. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW00

Near Clifton, Virginia 20124

Richard B.

Job Details: 05/09/2023

"CX complant. Freezer door hits , Inspected unit and found interior of freezer door hits center divider when opening and closing Adjusted upper hinge plate so door swings wide of center divider and closes on its own. Job completed, RB"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Earlysville, Virginia 22936

Eric F.

Job Details: 05/09/2023

"Confirmed cx complaint unit not advancing cycles. Found unit power cycling when spin/agitate function engaged. Believe there is dc voltage feedback affecting control. Ordering motor, will use control and capacitor on return.; ordrng 1 W10890624 (motor-drve)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KBL1

Near Manchester, Pennsylvania 17345

Drew B.

Job Details: 05/09/2023

cx had somthing come up reschd for thursday the 11th with me spoke to office and already schd. for 2 count; ordrng 1 LOOK (LOOK) and 1 2coutn (2 count)

We serviced a

WHIRLPOOL STACKABLE

Model WTW5010LW0

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 05/09/2023

"cx complaint excessive shaking, no errors stored, verified unusually shaky in spin when empty, found basket wobbles side to side, not spinning true, ordering basket and washplate; (created new UIS, deleted prior attachment to UisID 490345), ordrng 1 W11513244 (basket) and 1 W10752283 (washplate) and 1 W11481722 (shifter)"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Harrisburg, Pennsylvania 17112

Cody H.

Job Details: 05/09/2023

"CX complains unit is making noise while opperation. Confirmed noise. While disassembling unit and inspecting, found dryer sheet and blockage in the blower wheel causing blower wheel to be unbalanced. Also found rollers to be slightly worn, *was able to replace rollers with pre i.d parts* and removed blockage from blower wheel, tested unit, and unit is now working as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Falls Church, Virginia 22043

Christian C.

Job Details: 05/09/2023

Cx complaint FC section is not sealing and frost in FC. Inspected unit found gasket is not fully sealing on top left of unit. Found outside of unit warped. Called techline.Unit non-repairable.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Edenton, North Carolina 27932

Branden R.

Job Details: 05/09/2023

"came out to replace parts on unit , disassembled and replaced all parts needed for repair . tested unit and everything tested good ."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Pasadena, Maryland 21122

Shawn D.

Job Details: 05/09/2023

"cx complaint unit is leaking from right side but not every cycle. inspected unit and checked for errors and had f0e5 cleared code and ran diag cycle and no leaks. ran valve and dispenser test no leaks. clips for bezel on left side is not locking so dispenser could slide down and maybe leak or the bleech is missing the tub ring when going in. ordering both dispensers,bezel and tub ring for return; ordrng 1 W11550898 (bezel) and 1 W11569112 (FS dispenser) and 1 W11662175 (bleach dispenser) and 1 W11662156 (tubring)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Chester, Virginia 23831

John P.

Job Details: 05/09/2023

CX complaint unit not draining checked unit and found wire separated at pump replaced connector secured wire to pump tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBE01

Near Sandy Hook, Virginia 23153

Kyle A.

Job Details: 05/09/2023

Cx complaint of unit leaking out of the front. Did confirm and found drain clogged with mold. Cleared blockage and ice and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Vienna, Virginia 22181

Jason A.

Job Details: 05/09/2023

CX leaving for vacation 5/10 returning 6/01 - - - do not close job! Schedule any day after CX complaint FRIDGE RC temps staying above & avg low 40sF. Today read thermistors + record 6hr temps. See SDpics. Pulled dataloggers 509/2023 ~9:00 AM > JJ; schdld next appmnt for 6/5 MON !

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 05/09/2023

cx complaint unit making loud noise . checked unit and found unit will need a dryer repair kit for rollers and idlers pully wheel to be replaced. quoted cx for repair and cx paid for service and parts . LABOR WILL BE DUE ON RETURN $110 ordering all parts for repair cx agreed .; ordrng 1 4392065 (dryer kit)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Mont Alto, Pennsylvania 17237

Andrew S.

Job Details: 05/09/2023

Cx complaint is that the unit is not heating. Upon arrival I verified that the drum is spinning but the heat is not working. I then tested the incoming voltage. I found that the unit is only getting 122 v. I found that informed the cx that the unit needs 240 to operate properly. Cx will need an electrician to check the outlet and wiring to get the proper voltage. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Silver Spring, Maryland 20905

Ricardo S.

Job Details: 05/09/2023

"Cx complains that the unit makes noises and not cooling properly, inspected unit, the noise comes from evaporator cover, also icheck the temperatures, Rc temp 39 degrees, Fc temp 24 degrees, frost pattern is not good, condenser fan and evaporator fan motor works fine, th eunti has a restriction or low charge.. sealed system repair 2 counts job order compressor and drier; ordrng 1 w11547313 (compressor) and 1 W11109499 (drier-tube) and 1 w11504445 (coupler) and 1 w11504447 (coupler) and 2 w11504431 (coupler)s and 1 w11506635 (valve) and 1 lokring (lokring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Fulton, Maryland 20759

Ricardo S.

Job Details: 05/09/2023

"Cx complains that the water dispenser not working, inspected unt, the water pressure from supply valve cks ok, filter cks ok .. i use the bypass on filter head and water pressure is good, unit has a bad filter.."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Hershey, Pennsylvania 17033

Cody H.

Job Details: 05/09/2023

"CX complains unit is making grinding noise and door pops open. cx is within manufacture warranty. Found ring under glass was causing noise. Was able to replace with pre I.D part. tested and unit is no longer making noise. Found interlock switches are failing causing door to open, unit will need interlock switches replaced. Office to schedule return when all parts arrive.; ordrng 1 W11551761 (interlock bottom) and 2 W11551558 (interlock top)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Joppatowne, Maryland 21085

Neil H.

Job Details: 05/09/2023

CX COMPLAINT THE LOWER SPRAYER FELL ON HEATER NEW HEATER AND SPAYER NEEDED; ordrng 1 W10518394 (heater)

We serviced a

KITCHENAID REFRIGERATOR

Model kbfn502ess02

Near Oakton, Virginia 22124

Jason A.

Job Details: 05/09/2023

CX complaint FRIDGE doors not closing or pops open. Spring noise over left RC. Found screws holding switch cam assym loose again & rounded off hinge pin. LEFT RC door has rust. Must degrease threads & use red locktite!!! > JJ; ordrng 2 WPW10485980 (L & R hinge pin)s and 1 W11171640 (shim kit) and 1 WPW10121046 (LEFT EXTENSION) and 1 WP2307857 (RIGHT EXTENSION) and 1 W11416733 (Extension assym LEFT) and 1 W11418227 (Extension assym RIGHT) and 1 W10799265 (Left RC door SS)

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW1

Near Powhatan, Virginia 23139

John P.

Job Details: 05/09/2023

CX complaint unit not working checked the unit found bad drain pump replaced tested working as designed; ordrng 1 W10876600 (Pump JP/VS) and 1 W10876600 (Pump JP/VS)

We serviced a

WHIRLPOOL WASHER

Model MVWB855DW0

Near Millersville, Maryland 21108

Emmanuel R.

Job Details: 05/09/2023

"Cs unit is wobbling and stops load midway, confirmed complaint.Found error codes f0e5 for off balance, Suspension is tight and unit is leveled. Ran test cycle and found washplate was loose and gearcase sounded like marbles. Removed washplate and didnt find any debris under it, tighted washplate ans tested again. Still noise like marbles in the gearcase. Unit shift fine agitates and spins great but it sound horrible. Quoted customer for gearcase and slider but they will think about it. Advised quote is good for 30days.; ordrng 1 looklook (customer paid $120 in cash for svc call. Cash in the bin.)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Dagsboro, Delaware 19939

Michael E.

Job Details: 05/09/2023

CX complaint: door dented. Inspected and verified complaint. I documented the dent in pics. Unit is past trhe first 30 days. I advised CX to call WP and request a concession. Door panel W11600322 is the correct part needed. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Fort Washington, Maryland 20744

Leon

Job Details: 05/09/2023

"cx complaint was unit didnt heat confirmed issue tested the tco everything tested 0,.3 ohmes then i tested the heater element i got OL replaced the element let the unit run for about 5 mins everything was heating like it should"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dover, Delaware 19904

Taylor F.

Job Details: 05/09/2023

"Cx complaint is unit off balance, making a vibrating noise. Tested unit and could not verify complaint. DId a load of wet towels on spin as well as regular clothes and unit is working as designed. What cx is hearing is the hoses hitting the wall or back of unit. Unit is working as designed. Job is complete."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Yorktown, Virginia 23692

Lucas R.

Job Details: 05/09/2023

"cx complaint unit not starting, checked unit found button on encoder no making contact to console"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Middle River, Maryland 21220

Alexander D.

Job Details: 05/09/2023

"cx complaint unit keeps becoming unlevel. cx said her husband keeps having to unscrew back left foot. inspected unit and verified complaint. screwed in feet all the way so unit will be level until return visit but its not perfectly level. calibration and autotest run good, no errors. preid feet didnt arrive in time, reordering but only need 4. 13 in stock @tribles. scheduled return visit for 5/18; ordrng 4 WPW10687506 (feet)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW05

Near Midlothian, Virginia 23114

John P.

Job Details: 05/09/2023

CX complain light switch not working confirmed complaint ordering light switch; ordrng 1 W11396033 (Switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Vienna, Virginia 22182

Christian C.

Job Details: 05/09/2023

Cx complaint ice drops from dispenser door intermittently. Inspected unit ice door does not fully close. Installed new ice door motor. Tested door x5. Door fully closes.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Williamsburg, Virginia 23188

Justin W.

Job Details: 05/09/2023

"replaced gearcase, slider, washplate tested unit working as designed"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Westminster, Maryland 21157

Brian R.

Job Details: 05/09/2023

came out and pulled unit and replaced all parts. tested unit and now unity checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Middletown, Pennsylvania 17057

Cody H.

Job Details: 05/09/2023

"cx complains unit shut off mid cycle while trying to wash a bulky load on quick wash. CX is under manufacture warranty. Unit shows f7e1- tachometer wrong signal. error. Ran unit through diagnostic test, unit finished test with no issues. error did not reappear. ran unit through quick cycle with no load, unit did not have an error code after. Advised cx for larger items that hold more water to use bulky cycle and explained why. Unit is working as designed, no further work needed."

We serviced a

MAYTAG DRYER

Model MEDB850WQ0

Near Pasadena, Maryland 21122

Shawn D.

Job Details: 05/09/2023

"cx complaint unit is no longer heating. inspected unit and ran unit and no heat but spins good. took unit apart to find heater open and bad thermostat. grabbed pre id parts element,tco and thermostat and installed all 3 parts then tested and unit now heats good. unit is good"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Newport News, Virginia 23606

Justin W.

Job Details: 05/09/2023

arrived to find blower wheel bad replaced motor and blower wheel. used repair kit. tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Gordonsville, Virginia 22942

Kyle A.

Job Details: 05/09/2023

"M1705z0apl1Cx complaint of unit not completing cycle. Did confirm slidering had come loose. Replaced slider but will need to return with gearcase to replace the one leaking oil.; ordrng 1 W10734521 (Slider ka truckstock) and 1 2cnt (2cnt) and 1 W11449841 (Gearcas3), used 1 W10734521 (SLIDER) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Martinsburg, West Virginia 25401

Ken M.

Job Details: 05/09/2023

Customer complaint is that the unit is walking during spin. Unit inspected and found that one of the suspension rods had popped out of position. Rod inspected and is not damaged and suspension tested good with rod seating in place. Unit tested and is working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Reading, Pennsylvania 19607

Justin L.

Job Details: 05/09/2023

Cx complaint clothes never drying. Was able to access unit and verify model and serial along with proof of purchase. Ran unit and found that it runs and heats but when I removed lint trap air was blowing through instead of sucking in indicating bad air flow. Verified vent installed properly. Vents will need to be cleaned for dryer to workl properly but unit checks good no further work needed

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 05/09/2023

called cx to find out what apartment number was for cx and was advised cx does not need service she was just calling to find out how to clean the dryer sense she dryed a broken pin . she advised me she doesnt get off work untill 5 and she will call in the future if she needs service . cx apartment is number 4

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Spring Grove, Pennsylvania 17362

Sal R.

Job Details: 05/09/2023

"CX complai t 9 is that the unti will not power on. I found the unit to be DOA on arrivel. I found that the outlet has the propper 120 v's to opperate. I accessed the control and found the propper 120 v's there as well. I am ordering 1 control board (W11543994), and 1 console (W11478524). Once the contract is appoorved, please have someone form the offic ecall to set a return date.; ordrng 1 W11478524 (Console) and 1 W11543994 (control board)"

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LS00

Near Perryville, Maryland 21903

Taylor F.

Job Details: 05/09/2023

"Cx complaint is light staying on over the range. Tested inspected and verified complaint. Ordering control, cannot reschedule at this time.; ordrng 1 W11552018 (control)"

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES0

Near Reading, Pennsylvania 19609

Justin L.

Job Details: 05/09/2023

Cx complaint was cooking and heard pop and unit stopped heating. Was able to access unit and ohmed out bake element to find OL. Quoted cx for repair and collected full amount via check. Replaced part and tested unit now checks good no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Laurel, Maryland 20707

Brian F.

Job Details: 05/09/2023

"Cx states cooktop lamp won't turn off, tested and confirmed. Installed new control and bulb, tested, cooktop lamp now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Virginia Beach, Virginia 23453

Zachery R.

Job Details: 05/09/2023

"cx complaint metal on metal like sound, checked unit, no faults stored, come to find oil leaking from bearings onto clutch. ordering gearcase to complete repair. called office had job scheduled for friday 5/12. 2COUNT; ordrng 1 W11454372 (gearcase) and 1 W11217817 (suspension rods)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Glen Burnie, Maryland 21061

Emmanuel R.

Job Details: 05/09/2023

"Cs unit is going off balance and walking around the floor. Confirmed complaint. I found the unit is going off balance empty. Found unit way off level, so i leveled it. Still walking around, suspension is tight but I cant get it to stop walking around . Unit must have a bent gearcse shaft. Ordering gearcase,also washplate incase and hub if needed.; ordrng 1 W10528947 (hub) and 1 W10752283 (washplate) and 1 W11454734 (gearcase)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Hartfield, Virginia 23071

Lucas R.

Job Details: 05/09/2023

"replaced door, leveled, tested dispenser, ice harves and fill, unit working as designed.; ordrng 1 WPW10271540 (fitting lr/vs), used 1 WPW10271540 (fitting lr/vs) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Aberdeen, Maryland 21001

Neil H.

Job Details: 05/09/2023

REPLACED THE MAIN WIRE HARNESS TESTED UNIT ALL GOOD.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Waldorf, Maryland 20602

David J.

Job Details: 05/09/2023

CX complaint unit will not start a cycle. After previous tech visit he had found this unit needed a new control and user interface control. Arrive today and disconnected power. Remove top Consol and found roach feces. I did not see any live roaches. Removed old control And replaced with new. Installed new UI control. Reassembled unit and powered unit on. Ran diagnostic cycle and then check for air codes and had none. Calibrated unit unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW2

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 05/09/2023

COMPLAINT UNIT LEAKING FOUND THE LEAKING IS FROM A OLD DRAIN HOSE BEING USED THE DRAIN IS UP HIGH I BELIEVE IT'S BEING USED BECAUSE THE ONE THAT CAME WITH UNIT WON'T FIT TENANT SAID THEY JUST MOVED IN SO THEY WILL INFORM LANDLORD TENANT SAID LANDLORD SAID THEY MAY HAVE BEEN THE ISSUE PRIOR TO VISIT LANDLORD WILL GET LONG ENOUGH HOSE TO FIT SPACE

We serviced a

KITCHENAID RANGE

Model KFEG500ESS3

Near Jacobus, Pennsylvania 17407

Sal R.

Job Details: 05/09/2023

"Per the previouse tech, I was able to access and replace the console and the cooktop. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Fredericksburg, Virginia 22408

Robert W.

Job Details: 05/09/2023

CX Complaint is the RC door finish is rusting. Inspected unit and found the stainless on the RC door is rusting and pitting. Ordering RC door and nameplate this unit is in #407; ordrng 1 LW10912075 (Rc door stainless) and 1 W11223753 (nameplate)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Rockville, Maryland 20852

Roberto I.

Job Details: 05/09/2023

"Replaced heater and cleared error. Ran a test cycle, the unit worked as designed."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Hampton, Virginia 23666

Justin W.

Job Details: 05/09/2023

cx complaint noise during use. unable to replicate at time of visit. checked rollers and tensioner. found 2 screws missing on blower housing from factory. added 2 screws and tested for 15 minutes no odd noises. unit working as designed

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 05/09/2023

"cx complaint is the unit not making any ice. when i arrived the unit was set to warmest setting in RC compartment, prob shows 42. freezer was set to colder, prob shows 13. evap cover is not iced up but i did find a package of pie crust that fell behind shelves that was blocking air vents at bottom of evap cover. unit is pulling .8 amps when compressor is running. i found evap has a little frost at the bottom of the evap but no frost on the rest. IM cycles and fills when test button is pressed. unit has a SS issue causing poor cooling. ordering evap and compressor. scheduled return visit for SS with office for 5/16.; ordrng 1 W11546605 (evaporator) and 1 W11504449 (COUPLER) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Stevensburg, Virginia 22741

Robert W.

Job Details: 05/09/2023

CX Complaint is warming draw not working properly. Inspected unit and found the rails have poped out of placed pulled draw and reseatted rails and tested unit unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV04

Near Woodbine, Maryland 21797

Brian R.

Job Details: 05/09/2023

cx complaint is they get ice out door but auger freezes up. units O-O-W and cx knows. found fill bowl froze and had froze all ice and when getting ice out door it stripped threads on motor. unit will need motor and yoke and washer replaced as well as cut the shaft to replace parts. went over unit and repair and cx said thats to much for that repair and is a welder and wanted to tac weld yoke to shaft. advised its his unit and he could do as he wants and we would just charge for service. cleaned and cleared is and unit now checks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bunker Hill, West Virginia 25413

Ken M.

Job Details: 05/09/2023

Customer complaint is that the right side door is dented. Visual inspection confirmed issue. Unit needs a new door and badge.; ordrng 1 LW11037738 (dor-fip) and 1 W11223753 (nameplate)

We serviced a

MAYTAG RANGE

Model WFE775H0HZ4

Near Bunker Hill, West Virginia 25413

Ken M.

Job Details: 05/09/2023

Customer complaint is that the range drawer is dented at the handle is loose. Visual inspection confirmed issue. Ordering panel.; ordrng 1 W11291078 (panel-drwr)

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