We serviced a
REFRIGERATOR REFRIGERATOR
Model WRR56X18FW02
Near McLean, VA 22102
Leon
Job Details: 02/13/2023
cx complaint was iunit wasnt cooling confirmed complaint seen compressor was hot to the touch pulled evap cover off seen no frost pattern cx would need ss work done cx said they didnt want to pay that much and said they would buy a new unit cx wanted to leave unit turned on paid the 120.00
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Pikesville, MD 21208
Shane M.
Job Details: 02/13/2023
installed all parts. compressor making werid loud noises then shutting off. ordering compressor w drier 2 ct; ordrng 1 W11125124 (compresor) and 1 WPW10143759 (drier)
We serviced a
WHIRLPOOL WASHER
Model WFW3090GW
Near Washington, DC 20010
Andrew H.
Job Details: 02/13/2023
cx complaint is the unit is not draining. i replaced the drain pump and pressure switch. i found control that was orderd was not for this model and did not fit. i tested unit in shop. unit completed cycle
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Baltimore, MD 21216
Emmanuel R.
Job Details: 02/13/2023
"Cs unit is not cooling, confirmed complaint. I found temps are 10 in fc 37 in the rc. Unit is cooling but not maintaining good temps.I tried to get unit in diagnostics but control board is unresponsive. Ordering control board.; ordrng 1 W11203924 (contrl-box)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Woodbine, MD 21797
Ricardo S.
Job Details: 02/13/2023
"Cx complains that the unit shakes too much, inspected unt, the washer machine is uneven. suspension, motor and gearcase cks ok.. i level the unit.. i ran diagnostic test mode, washer wroks great.."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Dayton, MD 21036
Marc M.
Job Details: 02/13/2023
cx complaint unit not pumping water during cycle and leak at the floatb switch. found leak to be from float switch gasket and the nut securing the gasket simply needed to be tightened. the sump however is failed entirely. a loud click and hum can be heard at the main control when calling for sump operation. checked at main control and found 117.3v. unit will need new sump assembly. quoted cx for repair.; ordrng 1 W10861526 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Leon
Job Details: 02/13/2023
cx complaint was unit wasnt cooling confirmed complaint compressor in running rc is cooling pulled evap cover off unit had goo frost pattern tested thermistor read good did seen brown wire not plugged in all the way plugged back in unit working fine
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Joppatowne, MD 21085
Neil H.
Job Details: 02/13/2023
CX COMPLAINT HEARD A CLICKING NOISE FROM TESTING UNIT DIDN'T HEAR IT THAT MUCH BUT THE NOISE I HEARD WAS THE CLUCTH NOT ABLE TO ENGAGE EVERYTIME SMOOTHLY NOISE IS DURING WASHING/AGITATING; ordrng 1 W10734521 (slider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Woodbridge, VA 22191
Demonte S.
Job Details: 02/13/2023
"Installed Compressor, Couplers. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Unit is working as Designed."
We serviced a
KITCHENAID RANGE
Model KCGS956ESS02
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 02/13/2023
"cx complaint is the right front burner not working. i tried turning it on, can hear gas and ignitor is sparking but no flame. found center cap not on straight. once on the flame caught but is very large and uneven. when going to the larger burner ring the unit makes a loud hissing noise, flame is large and ignitor keeps sparking even when lit. tested several time and most times burner did not ignite. sometimes i got flames around the back side of the burner from under the flame spreader. replaced flame spreader with preIDed part but no changes. ordering orifice holder and gas tubing. schedule when parts are available.; ordrng 1 W11173537 (holder-orf) and 1 W10545844 (tubing-gas) and 1 W10545843 (tubing-gas)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf555sdfz08
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 02/13/2023
installed ice maker. restored power and IM cycled on its own and filled with water. unit is workijng as designed. cx paid 110 for labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clinton, MD 20735
Robert A.
Job Details: 02/13/2023
The part that came was black stainless left door. This cx needs a stainless right door. From the photos of the previous tech this is definitely a different home. I'm ordering the stainless right door that's needed for the repair.; ordrng 1 LW10912110 (stainless RC door)
We serviced a
WHIRLPOOL WASHER
Model WTW6500WW1
Near Ashburn, VA 20147
Christian C.
Job Details: 02/13/2023
Cx complaint unit is making a loud sound during spin. Inspected unit found oil leaking from tub. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Fort Washington, MD 20744
Robert A.
Job Details: 02/13/2023
"I installed the ordered parts and tested the unit for the cx. The unit is still not turning on. The outlet has good polarity, 122v is sent to the unit. The fuse is good the noise filter board is receiving 122v and sending it through the black wire to the door switch. P1-3 (brown) is receiving 122v at the control board. However the display is not coming on at all. The unit needs a new display control and panel. I'm ordering the parts for the return visit.; ordrng 1 W11333816 (display control) and 1 W11184551 (control panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Waldorf, MD 20601
Robert A.
Job Details: 02/13/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near McLean, VA 22102
Leon
Job Details: 02/13/2023
cx complaint was right side rc door had a dent in door confirmed complaint replaced the door heated gasket to make door close better cx needs LOGO for door; ordrng 1 W11223753 (nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Laurel, MD 20707
Justin S.
Job Details: 02/13/2023
cx says the unit is not making ice or dispensing water. very little water out of the dispenser and very small ice cubes. found the water was turned off under the sink. when resupplied the unit is now dispensing water. the ice maker has a huge icicle in the fill tube. removed the icicile and tested the ice maker. the ice maker twists and harvests. the unit is now good
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Fort Washington, MD 20744
Robert A.
Job Details: 02/13/2023
The wrong part was sent. The box was labeled right but it was a dual valve instead of an ignitor. Only the labor of $110 is due. I called the office to confirm. I'm ordering the part again.; ordrng 1 WPW10324738 (ignitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Leon
Job Details: 02/13/2023
cx complaint was RC door didnt cut back on the switch was broken replaced the switch light came on
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Sal R.
Job Details: 02/13/2023
"CX complaint was that the unit will not drain. I foun d that the harness broke in the connector to the drain pump. I manauely drained the unit will order 1 Lower Harness (W11643701). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11643701 (lower harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Clarksville, MD 21029
Robert L.
Job Details: 02/11/2023
"cx complaint light dim, found Fc LED out, replaced FC LED from truck stock, all lights returned, tested all ops ok, collected $120 ch#303 ...parts and labor s-191AQ, reorder for van stock; ordrng 1 W11601310 (LED 3 dot RL VS), used 1 W11601310 (LED 3 dot RL VS) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 02/11/2023
"Installed control, ran factory test to calibrate unit, found gear case dropped causing a very loud nosie during the spin cycle, also drive motor is slipping. Ordering parts for the return visit, advised cx to contact VIA dispatch once all parts are received, cx agreed.; ordrng 1 W11454741 (GEAR CASE) and 1 W10890624 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 WPW10006384 (drive belt) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Hartly, DE 19953
Frederick R.
Job Details: 02/11/2023
CX complaint is broken door. Arrived at CX house and saw that there was no payment made by RAC for remaining balance on prts ordered by AT. Apparently ME was sent a shop job and he never collected payment. Saw message from BL. This is not covered under any warranty. This is CX abuse of the unit 100%. CX stated that they were not paying for damage or parts. Returning parts until payment is collected.; ordrng 1 look (look)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Myrtle Beach, SC 29572
Jason T.
Job Details: 02/11/2023
"C complaint, wet clothes at the end of a wash cycle, door seal leaks water, ran factory test found control relay fault, not spinning. Ordering parts to complete the repair, 2 techs are needed to remove the dryer from top of the washer, advised cx to contact VIA dispatch to schedule a return visit, once all parts are received, cx agreed.; ordrng 1 W11314648 (bellow) and 1 W11550649 (CONTROL) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID RANGE
Model KSGG700EBS1
Near Baltimore, MD 21215
Emmanuel R.
Job Details: 02/11/2023
"opened box to panel and found it has a deep scratch on the top right hand corner, customer doesnt want it. Reorder control panel; ordrng 1 W11091882 (panl-cntrl)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LZ2
Near Odenton, MD 21113
Israel R.
Job Details: 02/11/2023
"Customer complaint unit is not heating and the light is still not shutting off. I tested the unit and found the the wire was spliced but reusing the wire ends or with another wire ends. I removed the wire ends and instaled wire ends. For the side on the harness i splice new connectors matching the wire gage and tested the unit is back to working and but the light is still on. I found the yellow wire from the light is grounding to chassis pich wire. I reseated adjusted the harness and cover wire with electrical tape and the metal around the harness too. After that the light stayed on switch is good board failed relay stuck. Replaced control unit is back to normal operations.; ordrng 1 WPW10245259 (block-term) and 1 WPW10281322 (connector), used 1 WPW10245259 (Terminal block IR VS), and 1 WPW10281322 (Wire ends IR VS) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Myrtle Beach, SC 29572
Jason T.
Job Details: 02/11/2023
"Cx complaint, error code : F6-E1 communication fault between HMI-ACU verified during factory test, also during agitation test excessive grinding noise. Advised cx ordering all parts needed to complete the repair, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11567712 (CONTROL) and 1 W11478524 (UI-PANEL) and 1 W11449840 (GEAR CASE) and 1 W11282592 (DRIVE-MOTOR) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W10752187 (screw) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Baltimore, MD 21211
Emmanuel R.
Job Details: 02/11/2023
"Cs unit is making a loud noise and not cooling in either section. Confirmed complaint. I found the compressor is getting voltage but not turning on. Inspected start device and found it has failed so i replaced it. Compressor starts not but it rattles loudly then cuts off , compressor pulling over 800watts on my meter. Unit has a siezed compressor. Orderging compressor.; ordrng 1 W11574734 (compressor) and 1 W11109499 (drier-tube) and 1 W11506635 (process tube)"
We serviced a
KITCHENAID RANGE
Model KSGG700EBS1
Near Baltimore, MD 21209
Emmanuel R.
Job Details: 02/11/2023
"Installed control panel and bezel , tested unit and found the touch screen display is unrrepsonsive. The oven light turns on and you can turn it off. Also the control panel came in damages. top right hand corner . see pics. Reordering control panel and bezels; ordrng 1 W11091882 (panl-cntrl) and 1 W10814133 (bezel-knob)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 02/11/2023
"Cx complaint, dishes not clean ran factory diagnostics test, error codes : 4-3 wash motor not running 7-1 no heat, verified vac voltages. Installed sump-pump from van stock, calibrated and tested unit...working as designed.; ordrng 1 W11025157 (pump&motor JT VS) and 1 LOOK (LOOK), used 1 W11025157 (SUMP-PUMP) from stock"
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Pikesville, MD 21208
Emmanuel R.
Job Details: 02/11/2023
Cs left front burner not lighting correctly and blower motor isnt switch speeds. Confirmed complaint. I found the LF burner head is deformed and not lighting correctly. Also Fan switch is not switching fan speeds. Blower fan only working on high. Ordering LF burner head and blower fan switch.; ordrng 1 W10866564 (swtch fan) and 1 W11084064 (burnr-head)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 02/11/2023
"Cx complaint, lid is locked, tested all circuits, verified vac at the control. Ordering parts for the return visit, advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W11513248 (LATCH) and 1 W11643703 (BEZEL) and 1 W11513252 (LID)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Wilmington Manor, DE 19720
Frederick R.
Job Details: 02/11/2023
"CX complaint is WM not working. Inspected / tested and found drain pum,p would not shut off. Tried to reset control and that did not resolve issue. Lifter unit up and ohm'd pump and 19.7ohms. Connector had 124vac going to pump but would not shut off. Ordering control. CX paid $158.81 for pump. There are 2 at tribles. Spoke to CE she is going to check OS tomorrow and if not there she will order; ordrng 1 W11608058 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Delaware City, DE 19706
Frederick R.
Job Details: 02/11/2023
CX complaint is no cool. Replaced control per prior tech diagnosis. Tested force defrost after repair and defrost is no working properly. Wile unit was having defrost issue and the ice melted and refroze. the clump of ice stuck to ice container and cause it to crack and break through and it can no longer hold ice. This was a direct result of the defrost issue. Ordering new container.13 in stock. Rescheduling CX for Friday 2/17/23; ordrng 1 WPW10670845 (container)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Woodbine, MD 21797
Drew B.
Job Details: 02/11/2023
when arrived cx had said they had called to cncel today and needed reschd. call cx monday to reshcd; ordrng 1 sstech (ss tech) and 1 LOOK (LOOK) and 1 2COUTN (2 COUNT)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Sykesville, MD 21784
Drew B.
Job Details: 02/11/2023
"replaced both parts and still needed the outter black pane on the door, called and spoke to MR and asvised to replaced the panel that has the new panel in the unit.. call to reschd with cx when new part comes in; ordrng 1 W11416785 (door with black console) and 1 shiptooffice (ship to office) and 1 HAVEMRCHECK (HAVE MR CHECK) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Westminster, MD 21157
Drew B.
Job Details: 02/11/2023
"cx complaint that unit is making a noise when its spinning out and finsijhing the cyle, but does go through cycle no issues as far as operations. when arrived didnt find any codes, was able to run all manuali tests and ran the high spin for few mins and also checked the suspenion no issue, tilted unit back and check for any oil, etc indicating clear transmisson, any shavings from pulley , belt, found no issue with parts being secure and nice def came from the tranmisson region.. will need 2 count gearcase repalkcement call to rechd when approved and in to return for service.; ordrng 1 LOOK (LOOK) and 1 2COUNT (2 COUNT) and 1 W10721967 (cam pulley) and 1 W11454734 (GEARCASE) and 1 W11497303 (MOTOR)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS
Near Arlington, VA 22202
David J.
Job Details: 02/11/2023
Cx complaint unit leaking. Cx found there floor was warping in front of unit. Arrived and kickplate and insulation was removed. Started unit and instantly started leaking from sump. Unit needs new sump. Found tub seal is very worn and needs to be replaced as well. Found some debre inside drain pump. Ordering all parts for return visit. Scheduled next appt and will repair next visit ; ordrng 1 W11177741 (Tub seal) and 1 W11085683 (Sump and motor) and 1 W10876537 (Dran pump)
We serviced a
WHIRLPOOL WASHER
Model wfw5620hw0
Near Arlington, VA 22204
David J.
Job Details: 02/11/2023
CX complaint consul is unresponsive. Arrived today and inspected and found unit was unplugged. Plug unit in and went to test and the consul would not do anything. Unit is stacked and cannot remove lid to inspect behind Consol. Explain the customer I need to have a second tech here to properly diagnose quoted customer $230 to return with second technician to diagnose and customer did not want to pay. No work was performed on this unit before coming back out. Customer must pay for service call in second technician. Job complete.; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model MGDE300VW1
Near Falls Church, VA 22044
David J.
Job Details: 02/11/2023
CX complaint when dryer is being used it is making a loud screeching noise arrived today. Inspected unit found the idler pulley is squealing during use. Unit has never been rebuilt and would recommend to customer to replace all moving parts to make dryer last longer. quoted CX for repair CX paid $120 for service call and will let us know in 30 days.; ordrng 1 WPW10112954 (Belt) and 1 4392067 (Rebuild kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505EWH01
Near Annapolis, MD 21401
Israel R.
Job Details: 02/11/2023
Customer complaint ice maker was not working and water was just trickleing. Customer stated that if the water is barely coming out is not making ice. If water floiw is good the unit makes ice. I removed the RC evap cover and found the cover is leaking air and evap cover is leaking air around the edges and is not touching the back wall. Unit needs perma gum to seal the evap cover. Ordering permagum. REturning tech. Plastic cover needs to be removed and intalled permagum around starofoam cover.; ordrng 3 212643 (sealer-gum)s and 1 LooK (Look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/11/2023
"cx complaint not cooling, found compressor locked up overheating, per TSP and S-71162, ordering compressor kit, 2 count sealed system, called office (RJ) scheduled for weds. 2/15 AM if possible; ordrng 1 W11574734 (compressor kit)"
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDB09
Near Harrington, DE 19952
Frederick R.
Job Details: 02/11/2023
Upon return to CX home she had pulled the entire carpet out of room. Every prior visit it has been pitch black in the room and the unit has been unplugged. Upon inspecting the room I found it is not a temp controlled room She stated that her fridge was working fine but the freezer was not freezin food. Pulled evap cover and found that what I thought was a leak was actually food and loktite glue. Pressurized unit with 150psi of nitrogen and checked all joints on evap and compressor compartment with monster bubbles and found absolutely no sign of any leak anywhere. The pressure stayed at 150 for 15-20mins without budging. It was ttruly hard to diagnose this unit with the amount of rodent urine and feeces both inside and around the unit. Vac'd unit down to 30in for 15 mins and (cont in notes); ordrng 1 look (look)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 02/11/2023
"Cx complaint, no led light in the fridge-freezer, repaired harness short, installed qty 10 led module verified led light functions. Leveled the unit, ran factory test to verify unit operation...working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Virginia Beach, VA 23455
Austin D.
Job Details: 02/11/2023
came out to resolve the issue. disassembled the unit as needed. repalced all parts and filled with r134a. unit is running as desigend. advsied cx to monitor the unit and wait 24 hours before filling with product. cx agreed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Norfolk, VA 23518
Austin D.
Job Details: 02/11/2023
came out to resolve the issue. replaced all parts and put the unit back together. tested operation. unit is running as designed. no leaks present and no water in the pan.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Norfolk, VA 23503
Austin D.
Job Details: 02/11/2023
cx complaint the unit is not dispensing water. checked the unit and found the water line on the back of the unit was kinked. straghtened out the plastic line and tested the dispenser. unit is running as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Severn, MD 21144
Israel R.
Job Details: 02/11/2023
Installed new control board. Unit is back to normal operations.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Hanover, MD 21076
Israel R.
Job Details: 02/11/2023
Installed new cover plates unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WGD70HEBW1
Near Odenton, MD 21113
Israel R.
Job Details: 02/11/2023
Installed new switch and tested. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Odenton, MD 21113
Israel R.
Job Details: 02/11/2023
Customer complaint unit is making noises when is runinig. Customer showed me a recording and i can hear it sounds like the damper door. Ran test 121 and is making loud noises. Installed new damper and tested unit is back.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Dayton, MD 21036
Robert L.
Job Details: 02/11/2023
"installed ice door motor and cover per previous, tested all ops ok"
We serviced a
WHIRLPOOL DRYER
Model WED7120HC2
Near Dayton, MD 21036
Robert L.
Job Details: 02/11/2023
"installed front panel of dryer, swapped over recievers and door switch , tested all ops ok"
We serviced a
WHIRLPOOL OVEN
Model JJW2830IM01
Near Crownsville, MD 21032
Israel R.
Job Details: 02/11/2023
Installed both ACus unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Westminster, MD 21158
Drew B.
Job Details: 02/11/2023
replaced pump and tested now full operations and heater operated on now goes through cycle correctly
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Suffolk, VA 23435
Austin D.
Job Details: 02/11/2023
came out to resolve the issue with the unit. disassembled as needed and replaced the capacitor. once replaced a calibrated/tested the unit. unit is running as designed.
We serviced a
JENNAIR MICROWAVE
Model JMC2430DP01
Near Cockeysville, MD 21030
Emmanuel R.
Job Details: 02/11/2023
"Installed control panel, tested unit, Unit is now working properly."
We serviced a
JENN-AIR RANGE
Model JDS9865BDP23
Near Towson, MD 21286
Emmanuel R.
Job Details: 02/11/2023
"Replaced control board, tested unit. Unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Baltimore, MD 21209
Emmanuel R.
Job Details: 02/11/2023
"Replaced ui and baffle, tested unit, unit is now working as deisgned. Also unit was leaking water from water line, i had to cut a 6inch section and reattach to valve. No more leaks."
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Pikesville, MD 21208
Emmanuel R.
Job Details: 02/11/2023
"Cs unit is showing error message, confirmed complaint. found error code f6e9 lower oven communication error. Pulled unit out and found connections secured but control is loosing communication. Replaced lower oven control board and tested unit. Unit is now working properly. Preheated to 350 on both oven good and cycles fine. No more error message."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Middletown, DE 19709
Frederick R.
Job Details: 02/11/2023
Replaced evap harness and control per prior diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 02/11/2023
"Arrived on-site to service a Downdraft range hood, found builder installed a Broan Downdraft, not serviced by Whirlpool."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 02/11/2023
"Installed auger motor, verified cubed-crushed ice from the dispenser...ran factory diagnostics to verify unit functions...working as desinged."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Middletown, DE 19709
Frederick R.
Job Details: 02/11/2023
"CX complaint is DW damaged and door wont close. Uoon arrival found the DW in garage and was never installed by Home Depot installers because they said it was damaged. I thouroughly inspected unit and found absolutely no sign of any physical damage, Door shift to the left would be easily corrected on install by properly leveling unit. Took pics of all four sides and found nothing wrong with DW. No installed so cannot be tested. Informed CX to reach out to Home Depot to have it installed. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Milford, DE 19963
Frederick R.
Job Details: 02/11/2023
Replaced leveling legs per prior diagnosis. Leveledt andTested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Westminster, MD 21157
Drew B.
Job Details: 02/11/2023
replaced the parts unit seals and operates and checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Hampstead, MD 21074
Drew B.
Job Details: 02/11/2023
"cx complaint that unit is leaking when unit is not even running the water is coming from the inlet vakve that just keeps allowing a slwo drip to come through, was able to replace valve and now no leaks and checks good"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Hanover, PA 17331
Drew B.
Job Details: 02/11/2023
replaced valve tested no leaks and no issues and checks good
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Falls Church, VA 22041
David J.
Job Details: 02/11/2023
Arrived to building and knocked and rang door bell. Nobody came to door. Called office and no answer. Called Cx and no answer. Waited 10 after appt time. Could hear people inside unit but nobody would come to door. Cx will have to reschedule
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW
Near Arlington, VA 22205
David J.
Job Details: 02/11/2023
Cx was not prepared to pay service call. Cx is going to get a new unit. They stated they will call and pay the office. No work was done on unit
We serviced a
WHIRLPOOL WASHER
Model LAT2915AAE
Near Arlington, VA 22207
David J.
Job Details: 02/11/2023
Arrived to home and knocked on door no answer rang bell as well. Had office call no answer left message. Waited 10 mins
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Arlington, VA 22207
David J.
Job Details: 02/11/2023
Cx complaint unit will sometimes not start. Previous tech found unit starting normal and testing properly. I arrived today and found the same thing. But changed the main control just in case. Put unit into test and unit completed cycle with no issues. Checked for errors and had none. Re calibrated unit. Tested a normal cycle and unit started. Unit is now working as intended. Job complete
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Dayton, MD 21036
Robert L.
Job Details: 02/11/2023
"installed new pads anc cover assy, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Chesapeake, VA 23321
Austin D.
Job Details: 02/11/2023
unit needs another control due to a short in the harness not found last time it was diagnosed. unit will need a new control to resolve the issue. went to tribles and picked up a new control. came back and fixed the short in harness. replaced control and tested operaiton. unit is running as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Suffolk, VA 23435
Austin D.
Job Details: 02/11/2023
came out to resolve the issue with the unit. disassembled as needed and replaced the control. once control is replaced i put the unit back together and tested operation. unit is running as designed. advised cx to wait 24 hours before filling with product. cxc agreed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Chesapeake, VA 23321
Austin D.
Job Details: 02/11/2023
came out to resolve the issue. disassembled the unit as needed. replaced the sump and pump. tested operation. unit is runnin as designed.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Chesapeake, VA 23323
Austin D.
Job Details: 02/11/2023
came out to replace all parts ordered to resolve the issue. disassembled as needed. replaced all parts and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYM01
Near Columbia, MD 21045
Robert L.
Job Details: 02/11/2023
"installed main control and thermistor per previoous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Columbia, MD 21045
Robert L.
Job Details: 02/11/2023
"installed, new transmission,cam , belt, cap, motor and shield per previous, DLMS calibrated and tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Arnold, MD 21012
Israel R.
Job Details: 02/11/2023
Installed new lid and tested/. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Ellicott City, MD 21043
Robert L.
Job Details: 02/11/2023
"cx complaint spray arm fell off and melted to heater, removed melted jheater, cleaned heater, replaced both spray arms, tested heater thru diag, tested all ops ok"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Chesapeake, VA 23323
Zachery R.
Job Details: 02/10/2023
"collected data loggers, no frost build around seal. unit working as designed. cx not happy with product"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Alexandria, VA 22309
Demonte S.
Job Details: 02/10/2023
"Installed Control Board, Slider, Clutch & Motor. Tested the unit. Unit is working as Designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Silver Spring, MD 20904
Israel R.
Job Details: 02/10/2023
Customer complaint unit is not holding the door up and is slaming down. I found the right hinge hook had come out. I quoted for replacement and she told me that it does not look broken and she did not want to spend the extra 110 on labor for the hinge. Unit is back to normal operation. collected 120
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 02/10/2023
"replaced acu, hmi and springs, ran test 12, no faults after test cycle, unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEW1
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 02/10/2023
"Cx complains about a water leak from dispenser, inspected unit, the dual valve not working properly, filter head cks ok, replaced dual valve, reset power and water, unit tested several times with cx and dispenser works great"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Jefferson, MD 21755
Ricardo S.
Job Details: 02/10/2023
"got here, i ran diagnostic test mode no error codes, suspension is fine, then i ran a cycle with some clothes, the spin cycle works great, i explain the customer that he need to balance the load .. washer works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Bryans Road, MD 20616
David J.
Job Details: 02/10/2023
Cx complaint noisy when using and leaving oil on clothes. After last tech visit he had found unit needed to be rebuilt. Arrived today and found unit has been leaking oil caused by defective gear case. Removed power and got under unit to remove gear case. Found tub stuck to gear case. Had to remove lid to remove tub. Broke tub free and continued to replace gear case. Installed all parts stated by previous tech. Re assembled unit and plugged up power. Ran diagnostic cycle and unit completed quietly. Checked for errors and had none. Re calibrated unit and ran quick cycle. Unit worked correctly. No leaks and now unit is working as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hertford, NC 27944
Austin D.
Job Details: 02/10/2023
cx complaint the unit is not turning on. checked the unit and found that the ui was unresponsive. made sure all the ui was getting power to the unit. ui was defective. replaced ui and tested operation. unit is running as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Midlothian, VA 23112
Chris B.
Job Details: 02/10/2023
cxc comp unit will not coll insp unit conf cx comp found evap not defrosting found brown heater wire not seated in connector seated wire with tape and zip tie tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Silver Spring, MD 20904
Israel R.
Job Details: 02/10/2023
Customer complaint unit bar is not staying on and does not stop making ice. I tried to put the bar back on but the back hole is worned out and ice maker needs to be replaced. I replace ice maker and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Chesterfield, VA 23832
Chris B.
Job Details: 02/10/2023
replaced console tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Midlothian, VA 23112
Chris B.
Job Details: 02/10/2023
cx comp unit will not cool insp unit conf cx comp found brown heater nopt seated in connector seated wire fully and taped and ziped tied inot place thawed evap tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Midlothian, VA 23113
Chris B.
Job Details: 02/10/2023
cx comp unit will make loud thumping noise insp unit conf cx comp found unit very unleveled leveled uniu8t tested working as desighned
We serviced a
WHIRLPOOL DRYER
Model WED8740DW1
Near Midlothian, VA 23113
Chris B.
Job Details: 02/10/2023
cx comp unit makes loud noise insp unit conf cx comp found idler very hard to turn replaced idler collected 120 sc 110 labor 15 ship 1.61 tax 26.75 idler total collected 273.36 check number 155
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Chesterfield, VA 23832
John P.
Job Details: 02/10/2023
"Pressure tested unit, apply it said bubbles to all fittings joints and evaporator found both Schrader valves leaking replace Schrader valves repressurized pressures held for 20 minutes vacuumed charged tested working as designed"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Richmond, VA 23234
Chris B.
Job Details: 02/10/2023
cx comp unit makes loud noises insp unit ran threw test mode 3 times could not duplicate cx comp did find unit slightly unlevel leveled unit working as desighned
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Wilmington, DE 19805
Taylor F.
Job Details: 02/10/2023
Cx complaint is light not coming on. Replaced the control and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID RANGE
Model KFGD500EWH04
Near Claymont, DE 19703
Frederick R.
Job Details: 02/10/2023
"CX complaint is center burner not working. Inspected/ tested and found center curner cap and base were defective. Replaced both from pre-id. and retested. Burner and range now working properly, Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS3
Near Richmond, VA 23231
Chris B.
Job Details: 02/10/2023
replaced sump and lower spray arm tested unit insp for leaks working as desighned