We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Richmond, VA 23223
John P.
Job Details:
11/13/2023
"Replaced evap, vacuumed charged tested working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Richmond, VA 23234
Chris B.
Job Details:
11/13/2023
cx comp unit door gasket will not seal and filter lid will not stay attched insp unit conf cx comp tried heating gasket with no avail unit will need rc door gasket and filter klid to complete repair; ordrng 1 W10830274 (gasket) and 1 WP67006331 (lid) and 1 WPW10355264 (bin)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Germantown, MD 20874
Ricardo S.
Job Details:
11/13/2023
"Cx complains that the upper rack falls down, inspected unit, the adjuster on the right side is bad, replaced adjuster kit, unit cks ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Glen Burnie, MD 21060
Dustin F.
Job Details:
11/13/2023
"CX complaint: unit wont workInspected unit, confirmed CX complaint. found unit stuck in a drain cycle lockout without any fault codes. found kink in pressure hose. unkinked hose, calibrated and tested unit. unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, VA 23234
Chris B.
Job Details:
11/13/2023
cx comp unit will condensate inside rc and fc insp unit conf cx comp found doors not sealing sealed doors with heat gun and leveled unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Yorktown, VA 23693
Lucas R.
Job Details:
11/13/2023
"cx complaint lid cracked, checked unit found lid seperated at L hinge, also found f0e4 water temp code, hoses reversed at inlet, all hardware for lid checked good,; ordrng 1 W11101059 (lid)"
We serviced a
KITCHENAID OVEN
Model KODE900HSS20
Near Bel Air, MD 21015
Neil H.
Job Details:
11/13/2023
"replaced the console unit responding but the upper oven door has play in the door upper left corner ordrring new hinges; ordrng 1 W11598197 (Hinge, Door (left)) and 1 W11598198 ( Hinge, Door (right))"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Broadway, VA 22815
Danny R.
Job Details:
11/13/2023
unit has two isues one the dry makes noise; ordrng 1 W10853313 (sensor) and 1 WPW10185992 (timer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/13/2023
"Confirmed cx complaint unit not washing. Found sump motor non functional. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Harrisonburg, VA 22801
Danny R.
Job Details:
11/13/2023
installed parts checks ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23236
Chris B.
Job Details:
11/13/2023
replaced baffle power cycled unit tested baffle unit working as desighned if cx call back please send with data loggers
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Severn, MD 21144
Israel R.
Job Details:
11/13/2023
Customer complaint unit is leaking from the left side. I found the water line for the ice fill was cracked at the valve. Unit will need new water line. Turned off ice maker so it will stop leaking. Call Tenant for scheduling. PIF; ordrng 1 WPW10664271 (tube-water) and 1 W10861184 (clamp) and 1 4387491 (insert)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD00
Near Highland Springs, VA 23075
John P.
Job Details:
11/13/2023
CX complaint unit leaking water checked unit found drain line blocked cleared drain line tested working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Bumpass, VA 23024
Thomas B.
Job Details:
11/13/2023
Cx complaint unit is not working properly inspected unit found hose crushed in rear of the unit causing the heat to build up and not escape as it should showed cx and buffed out the crushed tubing recommended replacement. Unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Havre de Grace, MD 21078
Neil H.
Job Details:
11/13/2023
cx had unit installed at home but the wiring came loose i reattached and d/w came on and cx will get wire nuts and will secure with wire nuts and the mounting clips to secure unit checked good 121vac
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Virginia Beach, VA 23462
Carl A.
Job Details:
11/13/2023
"cx complaint of unit not cooling ,and door had too much play in it ,checked unit to temps in the low 60s ,pulled evap cover to find ice ball in right hand side with no frost pattern ,and that the bushing in the door was missing orderin all parts needed for repairs; ordrng 1 W11562258 (EVAPORATOR) and 2 W11504419 (Refrigerator Coupler)s and 2 W11504449 ( COUPLER)s and 1 W11109499 (drier-tube) and 2 W11504445 (Refrigerator Coupler)s and 2 W11504449 (COUPLER)s and 1 W11582579 (COMPRESSOR) and 2 W11504415 (Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 2 W11506619 (Refrigerator Coupler)s and 2 W11506635 (Refrigerator Access Valve Coupler)s and 1 W10636410 (dor-fip) and 2 W10636409 (dor-fip)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Richmond, VA 23236
Chris B.
Job Details:
11/13/2023
cx comp unit will not wash disheson top rack insp unit placed cup on top shelf started unit did find over an inch of water made it into cup after about 10 mins of use unit is pumpin water and heating as desighned advised cx on use and care
We serviced a
WHIRLPOOL OVEN
Model wfe540h0es0
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/13/2023
came out and replace all parts on unit . tested and unit is now running as designed .
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Chester, VA 23836
John P.
Job Details:
11/13/2023
Installed cover only to find ui sent was used reordering UI; ordrng 1 W11297728 (Ui)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHB0
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
11/13/2023
"replaced gasket, tested, no signs of any leaks. unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Hopewell, VA 23860
John P.
Job Details:
11/13/2023
CX complaint unit not working checked unit found open bake element replaced tested working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Norfolk, VA 23502
Carl A.
Job Details:
11/13/2023
"cx complaint of unit making nosie,checked unit to find that noise coming from gear case as there is play in the drive shaft and oil leaking from it as well,found that the unit also needs a new tub ring per Technical Service Pointer, ordering parts needed for repairs; ordrng 1 W11590590 (W11590590) and 1 W10752187 (screw) and 1 W10752283 (Washplate) and 1 W11449841 (Gearcase) and 1 W10734521 (Clutch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/13/2023
"Cx complaint watrer leak from right side.Found on entitlement. Ran diag, no errors. Found unit wrongly loaded, with large dishes parallel to the door, blocking the mid spryer and deflecting the water toward the bottom of the door. Removed load, ran a test cycle and then ran a normal cycle for about 20 minues. The unit didn't leak."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near Afton, VA 22920
Danny R.
Job Details:
11/13/2023
i found burn marks on ignitor board will need board it isnt igniting on broil or bake; ordrng 1 W10860916 (spark mod bake)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Ashburn, VA 20147
Demonte S.
Job Details:
11/13/2023
Inspected the unit. Found that the cx is saying that the Microwave isn't keeping time / Microwave Oven Combo will reboot its self. I then checked the power connection at the Terminal Block. Connectors are tight and full connected. I then ran Service Diagnostics on the unit. No error codes. Cx doesn't have the unit hooked to wifi. Gave the cx the wifi team number and advised that the cx hooks the appliance to wifi before we can do any else per the Service pointer. If the cx calls back order the User Interface = W11600321. Do go without parts.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW3
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/13/2023
"cx complaint unit not heating , checked unit and found in test cycle unit not heating up . checked and found burnt up harness wire to heater not allowing proper vac to heater . ordering all parts for repair to unit .; ordrng 1 W11227372 (harness)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Glen Allen, VA 23059
Thomas B.
Job Details:
11/13/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the bin sensor tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Virginia Beach, VA 23451
Zachery R.
Job Details:
11/13/2023
"cx complaint unit not washing dishes. checked unit, unit would not go into test cycle, come to find motor reading out of range, not pumping water. ordering sump&pump and control to complete repair. advised cx they will be contacted for return visit.; ordrng 1 WPW10482462 (sump and seal assy) and 1 W11637581 (control)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Midlothian, VA 23113
Chris B.
Job Details:
11/13/2023
cx comp unit door will not close insp unit conf cx comp adjusted unit within cabinet advsied cx may have to puch on door to get it to engage door switches
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Glen Allen, VA 23060
Thomas B.
Job Details:
11/13/2023
cx complaint is a 'gas' smell ran unit several times cx states she doesn't smell it now either but swears it has this smell ran through diagnostic cycle twice and ran a normal wash up till the wash part and drained still no odd smells unable to duplicate called whirlpool safety to document issue
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Rockville, MD 20850
Roberto I.
Job Details:
11/13/2023
CX complaint frost in the rc again. Confirmed unit not defrostingeven after thermisto replacement. Ordering UI W11467021. Reordering also fan scroll W11098695 and thermistor W10316760. Cx paid in full (479.81); ordrng 1 W11467021 (UI) and 1 W11098695 (fan scroll (rop1y)) and 1 W10316760 (Rc defrost thermistor (rop1y))
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23462
Carl A.
Job Details:
11/13/2023
replaced heating element tested unit works
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Richmond, VA 23233
Thomas B.
Job Details:
11/13/2023
Cx complaint unit is not working properly inspected unit found the ice maker will not cycle has error code E2 for motor lost position unit will need new ice maker assy quoted 425.29 cx paid in full by CC ordering ice maker assy ; ordrng 1 W11577195 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Glen Allen, VA 23059
Thomas B.
Job Details:
11/13/2023
Cx complaint unit is not working properly inspected unit found the cx overloading unit causing unit to touch the floor causing a grinding like noise educated cx on proper loading tips unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Richmond, VA 23233
Thomas B.
Job Details:
11/13/2023
Mounting bracket warped reseated and bent back into proper positions and tested unit now functions normally
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
11/13/2023
"cx complaint unit overheating, checked unit, come to find poor airflow. advised cx to have vents cleaned and if issue persist call back for futher service."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Richmond, VA 23235
Chris B.
Job Details:
11/13/2023
replaced ordered parts tested unit working as desighned
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Parkton, MD 21120
Bernard M.
Job Details:
11/13/2023
"Cx complaint unit vibrates while spinning. Ran manual high spin and found unit to vibrating and rocking back and forth. Inspected underneathand found the front right leveling leg to be cross threaded to cabinet causing unit to be unlevel. Adjusted leveling leg and leveled unit, ran manual high spin and test cycle and unit completed both without issues."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Gaithersburg, MD 20878
Roberto I.
Job Details:
11/13/2023
"Cx complaint Rc not cooling, icemaker not working.Used thermocouple, found -12F in the Fc and 52F in the Rc. Temm average in Rc 39F. Rc fan ok, Rc defross thermistor 50F, Rc temp sensor 44F. Icemaker thermistor 46F, hervesting and water fill ok, test 120 ended with PA icebox fan ok. Called tech line, spoke to Derek. After checking the Fc defrost thermistor (24 Kohm), he advised to replace the Rc harness and the door UI. Seems like the Fc defrost thermistor is ut of specs and the UI is not turning the icebax fan during oporation. Ordring Fc harness W11614809 and door UI W11330486. Collected $432.55 with check, balance due $125; ordrng 1 W11614809 (Fc harness) and 1 W11330486 (door UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/13/2023
cx complaint unit not dispencing ice when called for . checked unit and found bad auger motor on unit . tryed to uninstall and unable to replace motor due to yoke being stripped onto auger shaft . ordering bracket along with motor and yoke for proper repair .; ordrng 1 W11307588 (bracket) and 1 WPW10169511 (yoke)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Silver Spring, MD 20906
Emmanuel R.
Job Details:
11/13/2023
"Cs the door for filter housing isnt opening, doors not leveled and damper motor making a noise, confirmed complaint. The screw behind the fiter door wasnt secured so it was snagging on the door i was able to prey it open and secure the screw, also leveled the door. Test 3 damper door is making a loud noise , gears are frayed . Ordering damper door.; ordrng 1 W11236851 (damper)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
11/13/2023
"cx complaint unit not washing, faucet button doesnt dispense water anymore and wet clothes at end of cycle, checked unit, come to find weak suspension, also oil leaking from bearings onto slider, tried removing spanner nut, no luck, will have to cut spanner nut off. 2 count; ordrng 1 W10909670 (nut-spaner) and 1 W10752283 (washplate) and 1 W11130359 (suspension) and 1 W11393685 (gearcase) and 1 W11130239 (housing)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Gaithersburg, MD 20878
Roberto I.
Job Details:
11/13/2023
"CX complaint dryer not starting. Tested unit, found warped know, not grabbing the timer stem and not turning it. Cx unable to set any cycle and start the unit. Ordering control knob W11675852. Return visit 11/22/23; ordrng 1 W11675852 (conytrol knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Virginia Beach, VA 23462
Carl A.
Job Details:
11/13/2023
"cx complaint of unit not cooling,upon techs arrival unit was unplgged,plugged unit in to find that the compressor is locked up ordering parts needed for repairs; ordrng 1 w11598434 (evap) and 2 W11506620 (FSPW11506620)s and 2 W11504450 (4/1.8 Nr Ms 00 (capillary Tube To Evaporator))s and 1 W11109499 (drier-tube) and 2 W11504445 (Refrigerator Coupler)s and 2 W11504447 (Refrigerator Coupler)s and 1 W11614224 (Compressor) and 2 W11504431 (Refrigerator Coupler)s and 2 W11504415 (Refrigerator Coupler)s and 2 W11506621 (Refrigerator Lokring Coupler)s and 2 W11506635 (Refrigerator Access Valve Coupler)s"
We serviced a
IKEA MICROWAVE
Model IBMS1455WS-0
Near North Bethesda, MD 20852
Roberto I.
Job Details:
11/13/2023
"CX complaint nocavity light. Confirmed light not turning on, light bulb bad again. Re-ordering light bulb WPW10440740; ordrng 1 WPW10440740 (light bulb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ed22dqxdb01
Near Crozet, VA 22932
Eric F.
Job Details:
11/13/2023
"Confirmed cx complaint unit ice maker intermittently leaking, light bulb flickering, Found ice maker intermittently over filling, poor connection in light bulb socket. Used dialectric grease to establish better bulb connection, ordering ice maker. Cx paid in full.; ordrng 1 4317943 (icemaker only)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Middletown, MD 21769
Ricardo S.
Job Details:
11/13/2023
"Cx complains that the oven clicking and not igniting, inspected unit i see a weak spark, so i use my metal brush to clean the igniter and burner, now i tested and works great."
We serviced a
MAYTAG DRYER
Model MED6200KW1
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/13/2023
cx stated they will call back after they have had the vent cleaned if still having problems
We serviced a
CROSLEY DRYER
Model VED6505GW0
Near Gum Spring, VA 23065
Thomas B.
Job Details:
11/13/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the heating element.and fuses tested for proper use unit now functions normally
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
11/13/2023
"cx complaint unit not agitating, checked unit, unit displaying f7e6, come to find defective actuator, replaced actuator, calibrated and tested, unit working as designed."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX1
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/13/2023
"Confirmed cx complaint unit not draining. Found inline power to drain pump unseated. Reseated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/13/2023
"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit is now running as designed ."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS6
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/13/2023
"Confirmed cx complaint unit downdraft not turning on. Inspected unit, found down draft disconnected from unit, no capacitor. Cx had capacitor he ordered seperately for unit. Plugged in capacitor, unit works on low down draft setting but will not work on high. Confirmed relay function for high speed down draft option. Ordering new capacitor.; ordrng 1 W11209781 (capacitor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Bowie, MD 20721
Davonte
Job Details:
11/13/2023
"cx scomplained unit wasnt cleaning dishes, after inspecting unit confirmed cx complaint. Umit didnt have any error codes. ran test cycle, while test was running i didnt hear water going into unit. i notice that cx had water valve turned off to DW. after turning water valve back on unit started washing as should. unit is now working properly"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Petersburg, VA 23805
John P.
Job Details:
11/13/2023
"CX complaint unit making noise checked unit found back left roller has worn through shaft causing brown rust to get on felt seal and wear paint off bulkhead, would need to replace bulk head rollers/shafts, and drum.2) WPW10080190 nut $4.852) WPW10359272 shaft $50.48W11135007 bulk head $136.15W10626460 drum cbe W11236646 washer $8.95W10837240 idler $16.50$220 labor $15 shipping 2ct"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Colonial Heights, VA 23834
Chris B.
Job Details:
11/13/2023
cx comp unit will noit get clothes wet insp unit threw diag mode found f0e3 stored overload code called tech line spoke with ed ran threw daig mode all functions work as desighned unit is working as desighned if cx calls back please refer cx to wp cx service advised cx to call wp cx service
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Petersburg, VA 23803
John P.
Job Details:
11/13/2023
Checked unit found unit not always filling with proper amount of water ordering ice maker as it's also not cycling; ordrng 1 W11510803 (Icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
11/13/2023
"replaced sump&pump, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/13/2023
"Confirmed cx complaint unit leaking from behind ice maker. Found ice maker fill line not fully seated in rear of unit. Fully seated line, tested unit, unit working as designed."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
11/13/2023
"cx complaint unit not baking, checked unit, come to find defective bake element, quoted cx, cx approved repair, replaced element, tested, unit working as designed. check in bag."
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Arlington, VA 22207
Leon
Job Details:
11/13/2023
"Customer complaint was unit wasn't making ice. Confirm the issue Seeing that the grid was cut at the end and it wasn't allowitself to get warm. also when I went to test mode. I tried to run the recirculating pump and it didn't work at all. Try to submit it by hand still nothing happened After running the ice Maker for about 20 minutes, I took a look inside of the ice Maker and didn't see any froze pattern on the evaporator call call my cell system. Tech told him my findings. He told me to order a compressor and clients said she will call back while she speaks to husband a little later this afternoon to confirm if they want to go through with the repair.; ordrng 1 W10919199 (Grid) and 1 W11542868 (Drain pump) and 1 W11034363 (Control) and 1 WPW10605286 (Compressor) and 1 WP2313624 (Condenser) and 1 W10843121 (Drier)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Takoma Park, MD 20912
Brian F.
Job Details:
11/13/2023
"Cx states unit was giving F1E1 and other errors, they reset power to unit, then display stopped working. Tested and confirmed, found UI had water damage, console cap bowing up. Ordering UI, console cap, vent, gasket, and control.; ordrng 1 W11414079 (UI) and 1 W11413964 (Console Cap) and 1 W11545539 (gasket) and 1 W11649995 (vent) and 1 W11410070 (control)"
We serviced a
WHIRLPOOL FREEZER
Model GS5SHAXSL01
Near Falls Church, VA 22043
Leon
Job Details:
11/13/2023
Client's issue was the unit wasn't cooling confirmed the issue when I got there Remove the evaporator cover Unit didn't have a frostpatter only the Bottom of the evaporator was covered. Got an amp draw from the compressor 1.17 amp Compressor also gave off a wattage draw of 129 W. Called SST What over findings I was told to order a dryer and a compressorAlso to fill the unit with nitrogen to check for any leaks.; ordrng 1 W10309994 (Compressor) and 1 W10843121 (Drier) and 1 WP2188823 (Evaporator) and 1 2324712 (Condenser) 1 (nitrogen)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near ,
Danny R.
Job Details:
11/13/2023
i found the baffle to vent not opening will need vent; ordrng 1 W11649995 (vent)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Middle River, MD 21220
Alexander D.
Job Details:
11/13/2023
"replaced drain pump and control. ran calibration and autotest, both completed properly, no errors came back. unit is now working properly"
We serviced a
MAYTAG WASHER
Model WTW6120HC0
Near Norfolk, VA 23518
Carl A.
Job Details:
11/13/2023
replaced all parts tested and calibrated unit works as designed; saved tckt
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Clarksville, MD 21029
Robert L.
Job Details:
11/13/2023
"cx complaint squeaking in spin, found dampers squealing , per TSP installed new updated dampers, tested all ops ok"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
11/13/2023
"cx complaint unit still not completing cycle working intermittently, checked unit, verified issue, come to find thermistor reading out of range. unit has good airflow. ordering parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 WP8577274 (thermistor) and 1 W11618917 (acu)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Brookeville, MD 20833
Robert L.
Job Details:
11/13/2023
"cx complaint no power, found 46v BL to WH, 195v R to WH, 243v BL to RED, reset breaker no change, removed outlet cover, tested and found 120v BL to WH, 120v RED to WH and 243v RED to BL, issue in 4 prong dryer cord, cx declined repair quote, collected $139 visa; ordrng 1 PT600L (cord-power)"
We serviced a
WHIRLPOOL RANGE
Model CRE9600CCE
Near Spring Grove, PA 17362
Sal R.
Job Details:
11/13/2023
"CX complaint is that the unit is not able to turn temp up due to damage to control board. I found that part is no longer avalible,I was able to collect $139.00 for service charges via credit card."
We serviced a
KITCHENAID WASHER
Model KDTM404KPS0
Near Fulton, MD 20759
Robert L.
Job Details:
11/13/2023
"cx complaint top rack manifold dropping, pieces fell on heater and melted, same issue as before but pieces now melted, ordering mainfold holder and hanger; ordrng 2 W11573754 (tube hanger)s and 2 W11568642 (manifold holder)s"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/13/2023
installed both ordered parts. used bubble solution to check for leaks with unit off and with all burners on. no bubbles. found front left burner flame looks odd. found cap is deformed. ordering new cap kit. schedule when avialable.; ordrng 1 W10814915 (cap-burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Baltimore, MD 21206
Alexander D.
Job Details:
11/13/2023
"upon arrival cx said unit has been working good since last visit. replaced control, ui, icebox fan and icemaker that was shipped to cx from previous visit. tested unit. unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Westminster, MD 21157
Drew B.
Job Details:
11/13/2023
replaced all parts tested reclaibrate and tested and now checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Baltimore, MD 21215
Shane M.
Job Details:
11/13/2023
"cx complaint the unit icemaker intermittently making ice. cx wll go through entire bins worth of ice then icemaker will stopp working. cx will hit icemaker button on front ui then icemaker will work. found weak water pressure, found unit has hot water hooked up to unit. plumber will be needed for water supply issue. icemaker skipping in cycle. ordering icemaker harness w icemaker.; ordrng 1 W11548538 (icemaker harness) and 1 W11548540 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waynesboro, VA 22980
Danny R.
Job Details:
11/13/2023
i found chut loose and out of placde in door reseated chut and also ice bin now sends ice into cup right if called back send bin
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Baltimore, MD 21209
Brian R.
Job Details:
11/13/2023
cx complaint is dishes dont always get clean but not every time. units O-O-W and she knows. tested and checked unit. i set arms straight and tested and arms are always in a different direction. she changed her mind or running issues a few times with different settings and so on or matching with other unit. unit passed everything it went through. ran auto tet to reset unit. advised to try a few cycles and see how unit does as she wants to wait and see first. she will pay service and gave her quote for repair as to go with with husband 1st as well. quote given. ; ordrng 1 W10861526 (Sump n Motor 265.48)
We serviced a
KITCHENAID RANGE
Model kgcd807xss02
Near Bowie, MD 20721
Davonte
Job Details:
11/13/2023
"cx complained unit burners would making clicking noises after being lit. confirmed cx complaint. back left and front right burner igniter isnt coming in contact with cap burner causing cx to ignite stove with a lighter. left front burner is working as should. all burners caps and burners heads have rust , and screws are rusted as well. asdvised cx that since screws are rusted, there is good cahnce they will break off. quoted cx for repair. cx stated she will be looking to get new unit. unit need burner heads and cap. orfice holfers, 2 iginiter. screws and switches"
We serviced a
KITCHENAID OVEN
Model KSDG950ESS1
Near Baltimore, MD 21212
Shane M.
Job Details:
11/13/2023
installed new terminal block board. unit working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS5
Near New Castle, DE 19720
Taylor F.
Job Details:
11/13/2023
Cx complaint is unit tripping breaker. Found the interlocks to be defective. Ordering the interlocks and fuse. Cannot rescheudle at this time. Returning tech see sticky notes.; ordrng 1 W10138793 (fuse) and 1 W11244490 (interlock)
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Baltimore, MD 21218
Shane M.
Job Details:
11/13/2023
installed new bellow gasket. unit working properly.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/13/2023
"cx complaint unit frosted up , checked unit and found heater connetion unseated allowing not vac to heater , connetion warped not allowing proper connetion to click into heater from harness . ordering new harness along with heater for repait . thermistor ohmed out good steamed out unit and shop vaced drain pan .; ordrng 1 WP2323198 (heater) and 1 W11545823 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Baltimore, MD 21211
Shane M.
Job Details:
11/13/2023
cx complaint both rc/fz door gaskets keep pulling out of groove. could confirmed. found liner gap too large. allowing gasket to slipp out. ordering both doors.; ordrng 1 LW10636410 (rc door) and 1 LW10636409 (fz door) and 1 W11178521 (name plate)
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Greencastle, PA 17225
Andrew S.
Job Details:
11/13/2023
Cx complaint isn that the unit is making noise when it is spinning. Upon arrival I found that the unit is level. i also ran the manual spin cycle and found that the unit is not making the noise. I inspected the area surrounding the unit and found that the water lines are resting against the back panel. WHen the unit is starting a spin cycle with a load in the hoses are bouncing off of the panel causing the noise. I advised the cx to use pool noodles on the water lines to minimize the noise. unit is functioning as intended. job complete.
We serviced a
MAYTAG WASHER
Model Mvwx655dw0
Near Baltimore, MD 21213
Alexander D.
Job Details:
11/13/2023
"cx complaint unit not agitating well. inspected unit and verified complaint. found washplate and hub stripped out. suspension tests good. checked under unit and found big skidmark on pulley and belt feels stretched out and alot of black dust inside shield and can see pulley was rubbing on shield. washplate is stuck and needs broken off. also found play in gearcase and signs its starting to leak water. advised cx unit will at least need washplate, hub, splutch and belt but could need gearcase soon and that may be leaking water. quoted 427.92 for replacing washplate, hub, splutch and belt(didnt include gearcase and 2ct labor). cx paid 139.00 service call with c/c and declined repair; ordrng 1 W10902814 (washplate) and 1 W10721967 (splutch) and 1 WPW10006384 (belt)"
We serviced a
WHIRLPOOL RANGE
Model KFGG504KPS1
Near Waynesboro, VA 22980
Danny R.
Job Details:
11/13/2023
i found the air flow guide closed on oven burner adjusted this and the vavles on cook top . unit checksok now
We serviced a
MAYTAG DRYER
Model MED6200KW1
Near Lanham, MD 20706
Davonte
Job Details:
11/13/2023
"cx complained unit wasnt drying clothes, confirmed cx complaint after inspecting unit. after inspecting unit , i started a dry cycle, could feel cold air inside of the drum. heater would come on , then turn off a minute into dry cycle.replaced heater and tco kit. tested unit, unit is heating as should. cx also complained about dents in the bulkhead of the unit. confirmed complaint. bulkhead is dented in the back of unit. bulkhead is on special order; ordrng 1 W10828905 (bulkhead)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Greencastle, PA 17225
Andrew S.
Job Details:
11/13/2023
Per previous tech I was able to access and replace the control box. I then repowered the unit and found that the unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Milton, DE 19968
Michael E.
Job Details:
11/13/2023
"CX complaint: when a burner is igniting, all other burners spark Tested and verified complaint. I found that unit is operating properly. Its just that CX wasnt expecting all burners to spark when 1 is being prompted to light. Job is complete"
We serviced a
JENN-AIR RANGE
Model PRG4810LP
Near Carlisle, PA 17015
Fred G.
Job Details:
11/13/2023
cx complaint left front and center rear burner flames not the same. Inspected unit and found burner caps were faulty. I found burner caps were no longer avaliable. charged cx only for serivce call fee only.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Milton, DE 19968
Michael E.
Job Details:
11/13/2023
CX complaint: unit trips breaker intermitantly. Tested and verified complaint. No error codes. Unit was able to get through a diag cycle without problem. Ordering lower harness. Scheduled return visit for 11/17 any time; ordrng 1 W11643701 (lower harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Williamsburg, VA 23185
Orbie
Job Details:
11/13/2023
"replaced icemaker, replaced heater but wrong part number. called MR and was advised to order correct heater kit to update unit. also ordering door gaskets as gasket is seperating.; ordrng 1 W10619962 (heater) and 2 W10407212 (gasket-fip)s"
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Stafford, VA 22556
Tanner B.
Job Details:
11/13/2023
LF/RF Burners not cycling.. unit needs lf/rf infinite switches; ordrng 2 WPW10434452 (infinite switch)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS0
Near Freeland, MD 21053
Bernard M.
Job Details:
11/13/2023
Cx complaint the fan runs and interior light stays on while the door is closed. Was unable to enter service due to unit running and display reading door open. Accessed the interlock switches and found the upper and lower switches had no continuity. Contacted Safety to report and they won't be covering repair due to age of unit. Gave cx quote for full repair and he'll be purchasing new unit.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Stafford, VA 22554
Tanner B.
Job Details:
11/13/2023
"CX Concern the units bulb is stuck in unit, found the glass part stuck in recepticle .. Was able to remove piece of bulb .. Found the breaker for unit was tripped, cycled power and replaced the bulb that cx had on site.. light comes on , but not the high setting .. Also tested unit to make sure it was heating .. Unit would need control board , contatcted tradecare to see if they would cover anything, they stated they would not beable to assist.. CX Paid service call , left qoute for repair .. If cx called back , w11383756 control would be needed . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near West York, PA 17404
Sal R.
Job Details:
11/13/2023
"CX complaint is that the unit is not dispensing water. CX informed me that the unit is intermitantly not dispensing water. I fou d that the unit is dispensing water at tie of service , however the seperator / water paddel is fragmenting . I am ordering 1 seperator (WP4159193). IOnce the contract is apporved, please have somoen form the office call to set a retun date. 1; ordrng 1 w11423787 (seperator)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Norfolk, VA 23518
Carl A.
Job Details:
11/13/2023
replaced placed water vavles tested unit works as designed
We serviced a
KITCHENAID RANGE
Model KFGD500EBS00
Near York, PA 17402
Sal R.
Job Details:
11/13/2023
"CX complai t is that the upper oven will not start a bake cycle. I found that all the cooktop burners are opperating as designed. I found that the lower oven is starting a bake and broil cycel. In the upper oven the broil will start , but no the bake. I was able to use a moving mat and pulled unit out of the cab. I accessed the rear and ohmed out the upper oven bake ignitor . I only foun d 13.8 OHM's resistanse . I plugged the igniter back in and tested board between P2-3 & P6-3 . I found 13.8 OHM's resistanse. i am ordering 1 igniter (WPW10324738) and 2 screws (WP4159193). I have set a return date for 11/16. I collected payment for complete repair in the amount of $461.99. CX is paid in full.; ordrng 1 WPW10324738 (igntr-bake upper oven) and 2 WP4159193 (screw)s"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Enola, PA 17025
Fred G.
Job Details:
11/13/2023
i was able to access unit and the support as per previous tech. unit checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW3
Near Waynesboro, PA 17268
Andrew S.
Job Details:
11/13/2023
Cx complaint is that the unit is giving an F4E1 error code. Upon arrival I verified the code. I then ran thru the testing for the error code and found that the the element is reading 18.2 Ohms at J3-1 and J3-2. I quoted the cx for the cost of the repair. Cx paid for the parts and taxes( svc and lbr covered as call back). I was able to access and replace the main control. I then tested the unit and found that it is now functioning as intended.