We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Richmond, VA 23225
Chris B.
Job Details: 08/28/2023
cx comp unit will start to bake randomly even when unit is not in use insp unit conf cx comp found obstruction on back of control board replaced control tesed unit working as desighned called tech line
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Dumfries, VA 22026
Tanner B.
Job Details: 08/28/2023
adjusted ice door from getting ice stuck and melting .. job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Richmond, VA 23224
Chris B.
Job Details: 08/28/2023
cx comp unit will drip water into basket when unit is not in use insp unit conf cx c comp found obstruction in valve ordering valve W11165546 to complete repair; ordrng 1 W11165546 (valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Vienna, VA 22180
Jason A.
Job Details: 08/28/2023
"CX complaint FRIDGE no cool. Replaced compressor & condenser. Check for leaks with soapy water & run vac, Filled with 4.50 OZ R134al Unit has good running & equalise pressures. Good amp draw & is beginning to cool > JJ"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Doswell, VA 23047
Thomas B.
Job Details: 08/28/2023
Found sump not pumping water around cabinet however was coming on removed and replaced tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Hanover, PA 17331
Sal R.
Job Details: 08/28/2023
CX complaint was that the unit would not start. I attempted to use the PTS and found play in the post. I accessed and replace tyhe PTS and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt318fzdw06
Near Midlothian, VA 23112
Joseph D.
Job Details: 08/28/2023
Replace compressor unit cooling property but condenser fan blade rubbing on housing causing it to intermittently stop must replace fan blade and baffle when available; ordrng 1 W11438498 (Baffle) and 1 W11127829 (Fan) and 1 W11193484 (Blade)
We serviced a
JENN-AIR OVEN
Model JJW3830DP02
Near Vienna, VA 22180
Jason A.
Job Details: 08/28/2023
CX complaint DBL WALL OVEN F2E1 error code. Verified error code. Wont enter diagnostics & is persistient. Replaced console UI & set model JJW3830. Test both ovens heat. NO ERROR codes returned > JJ
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM00
Near Richmond, VA 23237
John P.
Job Details: 08/28/2023
Change UI unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Vienna, VA 22181
Jason A.
Job Details: 08/28/2023
CX complaint FRIDGE RC iced up. Cleared all ice. Metal plate under evap is rusted & falling apart. Breaking up Clogged drain. Clear drain & test hot water drains fast. Test thermistors incl RC evap reads in spec ice water. Ran test 4 & followed RC & FC cooling test & verified fan is running. Set defrost type to BASIC 2. TSP for UI replacement to run fans longer doesnt apply. Prior to HRX40 but if CX calls back order & return with UI W11509095 > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, VA 23832
Joseph D.
Job Details: 08/28/2023
Replaced filter head unit now with proper flow working properly no other issues detected
We serviced a
IKEA OVEN
Model IES790GS0
Near Hampton, VA 23669
Lucas R.
Job Details: 08/28/2023
"replaced control, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Midlothian, VA 23112
Joseph D.
Job Details: 08/28/2023
Leveled unit adjusted suction line of compressor unit no longer rattling working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Harrisburg, PA 17112
Fred G.
Job Details: 08/28/2023
cx complaint unit leaks water fromt back right side when ice maker calls for water. Inspected unit and found fill tube for IM is frozen. i found fill tube is leaking from top of fridge. I found valve leaks due to the pressure from the frozen fill tube. unit needs fill tube and duel water valve to correct issue. scheduled cx for 9/1/23; ordrng 1 W11415785 (fill tube)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Charlottesville, VA 22903
Eric F.
Job Details: 08/28/2023
"Confirmed cx complaint unit vibrating excessively. Found wash tub stripped around drive shaft, drive shaft rusted. Quoted cx for labor and replacement, cx paid 120 diagnostic, not going to pursue repair due to high cost."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Conestoga, PA 17516
Justin L.
Job Details: 08/28/2023
Cx complaint fc light out. Was able to access unit and found ice build up in door switch had switch stuck in closed postion. Was able to clear ice and test unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Chester, VA 23831
John P.
Job Details: 08/28/2023
Find wire not fully seated on float switch seated wire tested unit working as designed; ordrng 2 Wpw10503548 (Retainer)s
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Strasburg, VA 22657
Ezra M.
Job Details: 08/28/2023
"moisture on gasket for freezer. set mullion to always on. turned on with test 35, tested J2 1-J2, 12.4 vdc. ordering mullion and user interface.; ordrng 1 W10806457 (rail-mulln) and 1 W11579559 (User Interface)"
We serviced a
KITCHENAID DISPOSERS
Model KUCS03FTPA0
Near McLean, VA 22102
Lloyd B.
Job Details: 08/28/2023
"Cx complained the unit did not operate correctly. Inspected the unit and found that the pulley spins, but is borken so does not move the chain gang. Unit needs new gear kit; ordrng 1 882699 (gear kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Monrovia, MD 21770
Ricardo S.
Job Details: 08/28/2023
"Replaced parts, reset power.. air flow on ice compartment cks ok, good air flow.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Vienna, VA 22182
Lloyd B.
Job Details: 08/28/2023
"Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap cover and cover. Tested the bi metal and heater circuit and it tested closed. In diagnostics, the unit tested open. Unit needs new control and ui.; ordrng 1 W11566894 (user interface) and 1 W11595219 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS4
Near Monrovia, MD 21770
Ricardo S.
Job Details: 08/28/2023
"Replaced parts,.. unit tested . sump and hoses cks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Virginia Beach, VA 23451
Branden R.
Job Details: 08/28/2023
"cx complaint drawer not shutting no more , checked unit and found draw warped causing it to not properly slide on the racks and hold product . ordering new draw for unit . liner to unit checked good .; ordrng 1 WPW10542033 (Snack Drawer)"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS05
Near Fairfax, VA 22033
Robert W.
Job Details: 08/28/2023
Replaced bezels and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near West Point, VA 23181
Orbie
Job Details: 08/28/2023
replaced defrost harness. advised cx to monitor unit to verify unit working as designed.
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Timonium, MD 21093
Justin S.
Job Details: 08/28/2023
"CX complaint not making ice. Replaced drain pump, Valve, pan, and Tempature sensor. Felt at back of unit where evap is and was getting cold. Unit fills and drains."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Virginia Beach, VA 23451
Branden R.
Job Details: 08/28/2023
came out and replace all parts needed for repair . tested unit running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Timonium, MD 21093
Justin S.
Job Details: 08/28/2023
CX complaint refrid making loud noise. Ran multiple service test and could not duplicate noise
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Olney, MD 20832
Julian H.
Job Details: 08/28/2023
CX complaint about unit not turning on for several days now works put unit on diag error F6E2 ui cant heard acu f6e3 acu cant heard ui confirmed properly connected & correct power 120vac I was able to run calibration & all feats working issue with ui left Cx with a quote in case these still happens CX PAIF FOR SVC CALL THRU APP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bel Air, MD 21015
Justin S.
Job Details: 08/28/2023
"CX complaint fridge not cooling. While removing old compressor system had pressure in it. Filled system 1.87oz of r600a. Checked for leaks. none were found. Unit is now cooling; ordrng 1 WPW10143759 (dryer(js vs)), used 1 WPW10143759 (DRIER(js vs)) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Hanover, PA 17331
Drew B.
Job Details: 08/28/2023
arrived ran unit after just pushing manifold inverter pieces in secruerely and verifying inplace and not lose on manifold to project the water to shoot outward towards door. and ran unit for about 25 mins abnd never felt or seen leak after securing. unit appears no leak and operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Colonial Heights, VA 23834
John P.
Job Details: 08/28/2023
Found gasket warped ordering freezer door; ordrng 1 Lw10636409 (Door) and 1 W11178521 (Nameplate)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Edgewood, MD 21040
Neil H.
Job Details: 08/28/2023
CALLED TECH LINE TWICE TODAY FOR THE SAME REASON OF REPLACING GEARCASE-CLUTCH-SLIDER-ROTOR AND STATOR NOW BEING TOLD TO REPLACE THE LOWER HARNESS; ordrng 1 W11568984 (HARNESS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Red Lion, PA 17356
Drew B.
Job Details: 08/28/2023
cx complaint that unit had cooling issues and iced up and affected the cooling in the unit. and arrived found ice on the evap and removed and replaced pre id thermister but the the harness on the ehater the brown mullinex connector is pulling out ordering harness W11650660 call to reshcd; ordrng 1 W11650660 (heater harenss)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Leonardtown, MD 20650
Leon
Job Details: 08/28/2023
cx complaint was unit wouldnt cook pass 30 sec confirmed issue pulled unit ut tested the AM EVERYTHING WAS CONNECTED as it should then tested the Iinverter borad that was also good but when the door was closed light light with off so we are ordering a new Inverter board; ordrng 1 W11325604 (inverter board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17402
Drew B.
Job Details: 08/28/2023
replaced drier dumped charge and purged nitrogen through and no luck still..as of leaks.. i pulled vac of 29in for 25mins and allow time to cool
We serviced a
WHIRLPOOL DRYER
Model wed8500bw0
Near Rockville, MD 20854
Roberto I.
Job Details: 08/28/2023
"Replaced part, unit tested ok. Collected $110"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Pasadena, MD 21122
Dustin F.
Job Details: 08/28/2023
"cx complaint: unit leaked out the front of freezer door. Inspected unit, confirmed CX complaint. Found Water valve reading only. 2.6-2.7 ohms took a picture and contacted WP TL. Spoke to Derek he confirmed Reading indicates a bad water valve, valve may be stuck open. advised me to replace water valve and icemaker.; ordrng 1 W11519244 (water valve) and 1 W11456887 (icemaker)"
We serviced a
WHIRLPOOL DRYER
Model wed5100hw1
Near Rockville, MD 20850
Roberto I.
Job Details: 08/28/2023
"Cx complaint no heat.Ran the unit, confirmed no heat. Powwer supply ok. Removed front, found open heater, confirmed 245V supplied to the heater. Ordering heater WP3387747. Collected $225.82, balance $110. Return visit 8/31/23; ordrng 1 WP3387747 (heater)"
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS0
Near Dumfries, VA 22026
Tanner B.
Job Details: 08/28/2023
"Unit needs dampner assembly, not opening dampner .. need to remove chimney to repair.. 2nd tech needed; ordrng 1 W10847841 (dampner) and 1 secondtech (second tech)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bethesda, MD 20814
Roberto I.
Job Details: 08/28/2023
"Replaced parts and resumed power. compressor and fans started, unit good to go."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near Dumfries, VA 22026
Tanner B.
Job Details: 08/28/2023
"CALLED TECHLINE. F1E6 error.. Mag is shorted to ground , antenna is intact .. no damage to waveguide.. unit needs inverter and mag..; ordrng 1 W11346197 (mag) and 1 W11325604 (inverter)"
We serviced a
WHIRLPOOL HOOD
Model UXD8636DYS2
Near Leesburg, VA 20176
Simon
Job Details: 08/28/2023
CX complaints hood retractor not working.inspected unit and checks out let voltage unit need motor .and arm lower .ordered arm motor lower.SZ; ordrng 1 WPW10421277 (arm lower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, VA 22153
Tanner B.
Job Details: 08/28/2023
CX Concern the units rh door swinging open .. adjusted unit to prevent as much as possible.. unit is working as designed .. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Claymont, DE 19703
Taylor F.
Job Details: 08/28/2023
Cx complaint is unit leaking. Tested inspected and verified complaint. Found the sump to be defective and leaking from the pump housing. Tub is not needed for repair. Replaced sump and tested unit. Unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Middletown, PA 17057
Fred G.
Job Details: 08/28/2023
cx complaint unit wont start a cycle. inspected unit and entered daig and found f3e3. ran auto test and found it did finish with out issue. i tested the thermistor and found it read O.L. unit needs inlet housing to correct issue. unit has a 60 months warrenty. scheduled cx for 8/31/23; ordrng 1 W11396714 (inlet housing)
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Milton, DE 19968
Michael E.
Job Details: 08/28/2023
"CX complaint: door gasket failed, unit throwing soot and not getting over 100 degrees and cooktop flames too high. Tested and verified complaint. I adjusted the air shutter to eliminate the soot problem and oven wehnt to 350 without a problem. Replaced door gasket. Also adjusted tyhe cooktop flames. Tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS13
Near Alexandria, VA 22307
Christian C.
Job Details: 08/28/2023
Cx complaint water is slow. Inspected unit and water is trickling. Same with or without filter. Installed filter housing. Water flow now good. Cx paid in full.
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Gaithersburg, MD 20877
Julian H.
Job Details: 08/28/2023
CX complaint about unit not heating properly inspected unit on heat dry checked & temp going up to 160* explained CX that this is normal operation within this unit working properly refer CX to use & care manual for proper loading
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Chesapeake, VA 23321
Justin W.
Job Details: 08/28/2023
cx complaint unit not spinning out clothes. checked unit to find no error codes. found some cycles had spin turned off. showed cx how to operate different options and to start then cancel cycle to save selection. unit working as designed and passed test 12
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Milton, DE 19968
Michael E.
Job Details: 08/28/2023
"CX complaint: filter housing not staying closed. Tested and verified complaint. Firts i replaced the lid, then the base and then the filter head until housing would close and stay closed properly. Tested and unit is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Suffolk, VA 23434
Justin W.
Job Details: 08/28/2023
cx complaint freezing in bottom of freezer. checked unit to find drain tube frozen. checked to find no restrictions in drain tube. thawed with steamer and confrimed drain working. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Dover, DE 19901
Taylor F.
Job Details: 08/28/2023
Replaced power cord from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pasadena, MD 21122
Israel R.
Job Details: 08/28/2023
Customer complaint unit unit is making loud noises coming from the top left of the refrigerator. I tested the unit and found the damper door is grinding and will need to be replaced. ORdering damper door.; ordrng 1 W11236851 (diffuser)
We serviced a
WHIRLPOOL FREEZER
Model GI5SVAXVL01
Near Hyattsville, MD 20782
Sherwood
Job Details: 08/28/2023
cx complaint whole unit and display cuts off. arrived today and was not able to duplicate any issues. check rc and fc temps are good went into service diag and thermistor are also in range. went to back control made sure no connection were shorted out. and that was good. ohm out compressor and that was good as well. control is getting 120volts. i advised cx to monitor unit and record a video for further inspection next time. i also advised cx it sounds like a control issue but i wasnt able to duplicate any problems that shes having and being the age of the unit cx wanted the control replaced. repair complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 08/28/2023
replaced the control then ran unit on regua;r cycle with nothing in unit and sounds good then went to cool down cycle after 5 to 10 minutes and would drop time how its supposed to. unit is good to go
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Hampstead, MD 21074
Brian R.
Job Details: 08/28/2023
cx complaint is unit keeps flashing a F3E0 code. all burners check. tried to bake and unit lights and after a few min unit shuts off and beeps and flashed the code. replaced sensor and tested unit and baked to 350. unit heats and tems in range. job complete.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Winchester, VA 22601
Ezra M.
Job Details: 08/28/2023
"installed repair kit and tested unit, still noisy. found blower wheel failed, and is rubbing blower housing. ordering blower wheel.; ordrng 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Frederick, MD 21702
Ricardo S.
Job Details: 08/28/2023
"Replaced parts, reset power, fan cks ok, good air flow on rc .."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hanover, PA 17331
Sal R.
Job Details: 08/28/2023
"CX complaint is that the unit is condisating and dripping from the diffiuser. I found that the unti had a 6 ' warm air leak in the gasket on teh right hand side of the RC door. I was able to usea heat gun to help relax the gasket and make a tighter seal to elminate the air leak. I also found that one of the diffuser clips is fragmented causing the difuset to not make a tight seal on the RC liner. I am ordeirng 1 diffuser (W11380595). Once the part is avlible , please have someone form the office call to set a return date.; ordrng 1 W11380595 (diffuser assm.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near York, PA 17404
Bernard M.
Job Details: 08/28/2023
"Cx complaint the icemaker doesn't make ice and the Fc light is out. Inspected and found light out in FC. Pressed in rest on icemaker and it harvested but didn't fill with water. Water dispenses with good flow from door. Icemaker makes clicking noises when calliong for water, no noise from the valve. Ordering parts, once available, contact cx to reschedule; ordrng 1 W11546685 (valve) and 1 W11602886 (FC module) and 1 W11546935 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Manassas, VA 20110
Richard B.
Job Details: 08/28/2023
"CX complant. Lights out in fridge. Inspectted unit , Lights out , Switch broken. Installed new switch , Working as designed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx735sdhz08
Near Williamsburg, VA 23185
Orbie
Job Details: 08/28/2023
cx complaint door switch sticking. verified complaint. door switch getting stuck and needs to be pulled back to come on. ordering door switch to complete repair.; ordrng 1 W11396033 (switch.)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Winchester, VA 22603
Ezra M.
Job Details: 08/28/2023
"f7-e5, f8-e1, f2-e1"
We serviced a
MAYTAG DISHWASHER
Model MDBH965AWB0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 08/28/2023
"cx complaint unit is not cleaning dishes and some racks are falling down. Inspected unit and found 3 tears in the filter. I found impeller no longer stays in place. I found both upper and lower shelfs are not staying up and rolling in and out as design. i was able to repalce the filter, and wash impeller. once the other parts are in please reach out to cx and set up a return visit.; ordrng 1 99002714 (varilock cup) and 1 12002750 (convertible tines) and 1 WP99002688 (convertible tines) and 1 WP99002689 (convertible tines) and 1 WP99002687 (convertible tines)"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Manassas, VA 20109
Richard B.
Job Details: 08/28/2023
"CX complant. Washer stopped . Inspected unit and found console dosent respond. Installed new console and tested unit after calibration , New console ois damaged , Reordering console. . fURTHER WORK NEEDED. rb; ordrng 1 W111662441 (CONSOLE)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Ruckersville, VA 22968
Eric F.
Job Details: 08/28/2023
"Installed harness, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Gerrardstown, WV 25420
Ezra M.
Job Details: 08/28/2023
"unalble to remove stripped impeller from auger motor. will need to replace divider, ordering divider and gaske. installed new ice container,; ordrng 1 WPW10309864 (divider) and 1 WP67006341 (gasket)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Broadway, VA 22815
Danny R.
Job Details: 08/28/2023
i found prewsure hose of unit and it wont let the unit go forther then fil reseatex hose now it wil fil and can see water in tank chercksok
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near York, PA 17408
Drew B.
Job Details: 08/28/2023
replaced control and now operational.
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US6DS00
Near Leesburg, VA 20176
Simon
Job Details: 08/28/2023
CX complaints middidel burner not ignating .inspected unit and found that middle burner not ignate at all .front right burner holder screw badly broken see pic unable to have access to the midle burner so ordered burner holder scew .; ordrng 4 WP8287059 (screw)s
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Lebanon, PA 17046
Cody H.
Job Details: 08/28/2023
"CX complains unit locked and would not unlock or finish cycle. Found unit to show f9e1 long drain error.Found unit drain pump to be running but not recieving any water, indicating unit filter to be clogged. Was able to clear clog from filter and restore flow to unit. Ran unit through test 12, unit now works as designed. No further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Sterling, VA 20165
Simon
Job Details: 08/28/2023
"CX complaints does not operation dry cycle not working properly .Inspected unit and Replaced control board drian pump ,drian hose heating element and door hinges .tested unit no error code no leak .Unit works as designed.SZ"
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Woodbridge, VA 22192
Tanner B.
Job Details: 08/28/2023
" called wpl techline .. CX Concern the door popping open randomly on unit.. found the door closed , but a slighlt gap in seal . Applied heat to seal and verified door closing .. still has some wobble from rr wheel not touching ground .. wpl techline stated to apply shims to level unit and slightly raise the front .. tradecare isnt covering parts .. would need to be shimed .."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Sterling, VA 20164
Simon
Job Details: 08/28/2023
CX complaints refrigrator food freezing.inspected unit found the rc thermistor shows 01 pass and after few seconds 02 prodect temprature in refrigrator 37F and freezer 0F to 5F.ordered ref thermistor.SZ; ordrng 1 W10316760 (ref thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Harrisburg, PA 17103
Fred G.
Job Details: 08/28/2023
CX complaint unit is not making ice. inspected unit and took a FC temp and found -14 degrees. I found ice maker was not in home postion and I could not get it to jump. I found 121.5vac to IM. qouted cx and cx accepted. replaced IM and found unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Hollywood, MD 20636
Leon
Job Details: 08/28/2023
cx complaint dishwasher is still leaking from front right side. replaced the parts then tested unit everything was working as it should no leaks
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Lititz, PA 17543
Justin L.
Job Details: 08/28/2023
"As per previous visit was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed; ordrng 1 W10528947 (hub (JL VS)), used 1 W10528947 (hub (JL VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Parkton, MD 21120
Brian R.
Job Details: 08/28/2023
cx complaint is unit still makes loud sounds when maybe unit goes into defrost but not as bad as it was after parts were installed. took temp readings of 10 in Freezer 38 in Fridge. checked over unit. left doors open a bit to warm unit and when freezer fan came on and hit high speed noise is coming from fan. took unit apart to find harness to fan to high and a wire was hitting blade. no damage to wire and now unit quiet. call back within 30 days so no money due. job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Annville, PA 17003
Cody H.
Job Details: 08/28/2023
Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Winchester, VA 22602
Ezra M.
Job Details: 08/28/2023
"f9e1, f0-e2, f0e1 errors stored. cleared errors. ran test cycle, unit draining, but slowly. checked bottom, drainpump housing filter clear. found drain hose crimped, straightened hose. retested, working properly"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM10
Near Bowie, MD 20715
Davonte
Job Details: 08/28/2023
"cx complained unit Im leaked water. after running the first harvest test IM didnt leak. ran another harvest cycle, IM leaked from the bottom. cx will need new IM. lanlord will be calling the office to make payment; ordrng 1 W10882923 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Fort Washington, MD 20744
Shane B.
Job Details: 08/28/2023
"cx complaint is the IM not making ice and the FC door being stuck open. confirmed complaint. found door open on left side again. remvoed door and bins. found screw on left had backed out of the rails and was hitting the rails causing it not to move all the way back. removed screw, put a small amount of silicone on threads and put screw back in tightly. cycled IM and it worked and filled properly. unit is working as designed. cx paid for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711SMFZ02
Near Waverly, VA 23890
Justin W.
Job Details: 08/28/2023
cx complaint ice maker not making ice efficiently. checked unit to find temps at 37 rc and 4.5 fc. found at arrival ice maker was filled and ice not solid. emptied ice maker and tested ice maker completed harvest and filled. installed a different ice container to see how much ice will be dispatched over next few days. bin should be full with in 3 days. called techline spoke to Brandon advised to replace ice maker. tested ice maker completed harvest and filled to proper line. advised cx ice bin should be full with in 3 days. cx to monitor for proper ice production and call if issue persists.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Arlington, VA 22204
Lloyd B.
Job Details: 08/28/2023
"Cx complained the unit did not cool in the rc. Inspected the unit and found frost forming in the supply and return duct line. Also, there was frost on around the freezer door from probable air leak. Removed ice and made sure there are no longer any air leaks. Set unit to factory settings. Job complete"
We serviced a
WHIRLPOOL ICE MAKER
Model KRMF706ESS01
Near Hanover, MD 21076
Israel R.
Job Details: 08/28/2023
Custoemr complaint unit is not making ice and is overfrosting. again. I tested the unit and found the ice maker is harvesting and is filling. No error codes. I ran test 36 and the fan is pulsating. Unit will need control and overfrosting still after setting thermistor to the correct location. Unit needs new Evap harness. ORdering harness and control. PIF. 4 control and 26 harnesses.; ordrng 1 W11087438 (motor-evap 126.87) and 1 WPW10675033 (cntrl-elec 198.68)
We serviced a
KITCHENAID HOOD
Model KXU8036YSS1
Near Ellicott City, MD 21043
Dustin F.
Job Details: 08/28/2023
"cx complaint: unit not workingInspected unit, confirmed CX complaint. cleaned out vent. COuld not get voltage to get to hood. Advised CX to consult licensed electrictian. cant finish diagnosis without proper voltage.;"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lemoyne, PA 17043
Fred G.
Job Details: 08/28/2023
"cx complaint units lid lock isnt working and it agitates slowly. inspected unit and entered daig and found f2e1, f5e3, f5e2. cleared codes and ran auto test and found unit finished but did not lock lid. i found latch was the issue. repalced latch with van stock and found unit now checks good.; ordrng 1 W11307244 (lid latch (FG VS))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Bethesda, MD 20817
Roberto I.
Job Details: 08/28/2023
"CX complaint no cool at all.Found unit unplugged and moved to the garage.Plugged in, compressor and fans started, but the overload tripped immediately. Tested compressor with clamp meter, found it dragging 8A and constantly tripping the overload in a loop. Ordering compressor WPW10507886, drier WPW10143759 and access valve W11506635. All parts CBE. Collected $120 with check, balance $400. **SEALD SYSTEM TECH** and **2 COUNTS**; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (access valve) and 1 sealed system tech and 1 2 counts"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 08/28/2023
"cx complaint unit squeeling. checked unit, come to find defective idler pulley, rollers and belt is frayed. replaced all parts, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Chesapeake, VA 23320
Branden R.
Job Details: 08/28/2023
"came out to replace parts on unit , disassmbled and found gasket defetive and will need to be reordered . also found dispencer not properly closing on unit allowing water to run down front of unit . ordering dispencer for repair .; ordrng 1 W10773316 (Seperator) and 1 W11189145 (ice door) and 1 W10688387 (gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ0
Near Louisa, VA 23093
Eric F.
Job Details: 08/28/2023
"Confirmed cx complaint unit gasket falling out of freezer door. Found door gasket malformed, reformed gasket with heat gun, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Charlottesville, VA 22911
Eric F.
Job Details: 08/28/2023
"Confirmed cx complaint unit retaining water in bellow. Found bellows clogged with wash debris. Removed debris, advised cx on cleaning/maintenance of unit."
We serviced a
MAYTAG WASHER
Model WFW92HEFW0
Near Cabin John, MD 20818
Roberto I.
Job Details: 08/28/2023
"REplaced part and ran a test cycle. Unit tested ok, no leaks"
We serviced a
WHIRLPOOL DRYER
Model WED48706BW0
Near Ashburn, VA 20147
Simon
Job Details: 08/28/2023
CX complaints dryer stopped mid cycle inspected Unit found the wire terminal bad wire insulated with electrical tape replaced TIMER and thermal fuse .tested unit .Unit works as designed . cx paid in full SZ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Pikesville, MD 21208
Marc M.
Job Details: 08/28/2023
"cx complaint unit freezing items in rc. inpsected unit and checked temps (with thermal coupler) in mutliple sub-sections of the rc. found 38 degrees as general rc temp (taken off of the shelf glass), found 41 degrees when measuring off of some thawing chicken on the second shelf from the top, found 38 when using the metal slides of the middle 'wooden' deli tray. finally found 35 degrees in deli drawer, which is completely normal for that location. found no tears in gaskets lead to erratic temp fluctuation. entered diagnostic sequence. checked tests: 01- 48 degrees, 03- 31 degrees, 23- 62 degrees, 28- 37 degrees, 33- 31 degrees. 57- rc fan on. contacted techline to document. per techline high water content items need to be stored in bins and containers or THEY WILL freeze"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Chesapeake, VA 23322
Zachery R.
Job Details: 08/28/2023
"cx complaint partial display. verified issue, replaced fascia, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Fairfax, VA 22030
Robert W.
Job Details: 08/28/2023
Replaced gasket and found the new gasket itsnt sealing in the inner of FC door also will need adhesive to seal inside of FC between linner and cabinet. Ordering FC door and adhesive.; ordrng 1 LW10803965 (FC door stainless) and 1 8201711 (Adhesive)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near York, PA 17403
Bernard M.
Job Details: 08/28/2023
Cx complaint the lid won't lock to start cycle. Entered diag and found no errors. Ran test cycle and unit completed test without issues. Referenced SP and instructed cx about the 2 step start method. Cx understood and unit runs as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hanover, PA 17331
Sal R.
Job Details: 08/28/2023
"Per the previouse tech, i was able to access and replace the tub ring. Unit test good."