"Cx complained there is low to no flame and of uneven cooking. Inspected the unit and found the burner caps aren't allowing for a good spark. Also, the grates are warped causing food to cook unevenly. Unit needs new grates and burner caps. NO tech needed. Please ship; ordering 1 W10833886 (burner caps) and 1 W11204009 (grate)"

unit is leaking small amount air making it leak when used .; ordering 1 W11546685 (vavle) and 1 W11162042 (filter holder)

"Cx states F1E0 error, tested and confirmed. Control board was replaced by us 5/16/22, ordering new control board.; ordering 1 W11258611 (CNTRL-ELEC)"

cx complaint frost buildup near door. checked to find rails not opening and closing correctly. ordering rails to complete repair.; ordering 1 WPW10397636 (rail left) and 1 WPW10397635 (rail right)

"Cx complained the unit did not heat. Inspected the unit and found there is an error of 7.1 for no heat. In diagnostics, the heater did not com on and is physically broken. Unit needs new element. Installed new heater and tested and it now heats. Job complete"

"CX complaint. Washer not washing. Error codes F7E1 , fae2 f8e2 . fill valve vent motor and wash motor , Cleared codes and F9E1 shows up for drain issue, Ordering sump , vent , deflector , control . Further work needed. RB; ordering 1 W11629916 (control) and 1 W11414073 (vent motor) and 1 W11545290 (deflector) and 1 W11416362 (Sump assembly)"

CX complaint unit will not wash after previous text visit. He had found unit need a new sump motor. Arrived today and removed unit disconnected power and removed old sump assembly. Replaced with a new sump assembly and reassembled unit place unit back in cabinets and plug the power in. Ran a test cycle to check for leaks and to make sure unit was working properly. Ran for 10 mins. No leaks forced drain. Unit is now working as intended job complete

"cx complaint of unit not making ice took temp readings of 19 called techline spoke with Stering checked unit to find little frost pattern on evap,took amp draw on compressor to find it at .4 of an amp was advise that the unit has a leak in system and will need a seal system job done; ordering 1 W11632924 (Assembly, Condenser) and 2 W11506623 (Refrigerator Coupler)s and 2 W11504445 (Refrigerator Coupler)s and 1 W11546605 (Evaporator) and 2 W11504449 ( COUPLER)s and 2 W11506619 (Refrigerator Coupler)s and 1 W11580057 (COMPRESSOR) and 2 W11504415 (Refrigerator Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 2 W11506619 (Refrigerator Coupler)s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504433 (6/4 Nr Ms 00 (heat Loop To D)s"

cx not here called offcie and waited; saved ticket

Did not receive necessary warranty information from maintenance tech. He was supposed to contact me with the information and never did.; saved ticket

"unithas erro for not reaching spin f7 e7 orderinmg gear casr and motor; ordering 1 W11449840 (gear caase) and 1 W11283592 (motor) and 1 W11395618 (cap), rqstng P&A on 2 looklookgearcase (look loom 2 call count gear case)s"

"cx complaint of unit displaying the F2E1 error code ,confrimed findings on unit,cx had part on site from whirlpool replaced ui board tested unit works as designed cx owes labor and service call part number that was installed was W11229663."

"cx complaint frost build up , checked unit and found control has double stickers and find that control will not send unit into defrost , defrosted unit and checked harness everything checked good with heater harness replaced control and tested unit is now running as designed ."

"cx complaint of unit oven not heating and error codes F8E0,checked unit to find that the blower fan was failing ordeirng parts needed for repoairs ordering control board as it may be needed as well; ordering 1 W11107275 (fan-blwr) and 1 W11100100 (Control, Mrc2)"

"Confirmed cx complaint center burner orange flames, leaving soot on pots. Found LP converion orifices swapped on burner. Put orifices in correct position, tested unit, unit working as designed."

"cx complaint unit not completing cycles, checked unit, no faults stored, ran auto test, checked gearcase, come to find small amoutn of oil leaking onto clutch. ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordering 1 W10780045 (suspension) and 1 W11454741 (gearcase) and 1 W10890624 (motor-drve) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W10721967 (drive pulley)"

"Cx complaint dent on door.Inspected unit, confirm dent on outrer door. Ordering outer door W11505430; ordering 1 W11505430 (outer door)"

"cx complaint unit not draining. checked unit, come to find defective harness, wires not seated to drain pump, spliced connector, reseated wires to drain pump, tested, unit working as designed. ordering hanress to complete repair. advised cx part is on fbo and they will be contacted for return visit.; ordering 1 W11590868 (harness)"

"CX complaint: unit makes screeching noise during high spin. Inspected unit, confirmed during test cycle unit starts making a squealing noise when ramping down speed during high speed spin. Inspected unit, found belt marks on splutch. replaced splutch, noise persists. Unit needs new belt, actuator, capacitor, motor, gearcase, and wash plate. 2 count.; ordering 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 W11481722 (actuator) and 1 W10752283 (wash plate) and 1 W10752187 (wash plate screw) and 1 look (look)"

"cx complaint no cool, checked temps, both rc and fc at 60 degrees, removed evap cover, spoke with AR advised AR unit has partial frost pattern, was advised to order compressor and evap, spoke with office, scheduled return visit 4/18/23 3 count; ordering 1 W10507884 (compressor) and 1 WP2188823 (evaporator)"

"cx complaint is the FC section being to cold and items freezing in the RC section. when i arrived unit was set to 42/2. my prob shows 27/-4. thermistors shows as a pass in diagnostics, evap fan and baffle are working. tested thermistors at the control board. RC- 6.47k ohms (42), FC- 14.28k ohms (15). i called techline with my findings. they advised FC thermistor is out of spec. advised replacing thermistor and control board. replaced FC thermistors with preIDed part and restored power. odering board. schedule when appoved.; ordering 1 W11399844 (control board)"

"tested water pressure. both cold and hot water have good water pressure, replaced suspension, calibrated and tested, no signs of any leaks, unit working as designed. tester secured in bin"

"cx complaint when door closes light doesn't always go out, found switch rod bend, was able to straighten bar and adjust bushings and not door closes fully and compresses switch fully, tested all ops ok"

replaced sump while testing found new sump leaking. reordering sump to complete repair. 6 in stock rescheduled for 4/13/23 placed old part in bin to be sent back; ordering 1 W11460945 (sump)

installed new sump. unit working properly.

Cx complaint the broil element doesn't come on. When arrived inspected element for any fragmentations and found none. Set broil preheat for 500 and ran for 5min. Opened door and found the element was heating. Cx thought it would glow and informed her it doesn't. Unit reached desired temp and runs as designed

cx advised she called unit is stacked and unit is stacked i could confirm.cx owes 120+90 as cx would not pay till we come with 2nd tech.called off to schedule for friday; saved ticket

cx complaint unit thumping. checked unit found bad roller. unit needs roller to complete repair.; ordering 1 4392065 (dryer repair kit)

"Cx complaint: unit bottom oven popping open with loud bang when cooking at high temps.Inspected unit, confirmed Vents clear, no obstructions. Fan works good, When testing i noticed a relay on control clicking on and off over and over. Found F6E0 code saved 8 times. Ordering console appliance manager and power board. Unit will need 2nd tech to remove. 2 tech; ordering 1 W11616680 (console) and 1 W11261165 (control) and 1 W11261164 (control) and 1 look (look)"

CX complaint RANGE noise. Front left burner flickers on simmer. Noise happened when unit has not been used in the morning Happened more times after. CX has recording. Checked no error codes. Test blowers & convect fan - unable to replicate noise. Left Front burner sooty. See SDpics > JJ; ordering 1 W11443594 (burner head+cap LF) and 1 W11109973 (valve LF) and 1 W10861656 (regulator) and 1 W11662212 (orifice assym LF) and 1 W11107275 (fan-blwr)

"REplaced all parts, tried to run test mode. Wash motor still wasn't comming on. inspected harnass and found harnass severd under door panel where harnass goes up into door. Used butt connectors to repair the harnass and restore function. But ordering new wire harnass to fully complete repair.; ordering 1 W11611303 (Wire Harnass)"

CX complaint FRIDGE water dispenser leaks. Test filter & bypass. Replaced dual valve & test for leaks & drips. Leaned unit back. NO LEAKS > JJ

"Replaced leveling feet and tested unit, unit now working as intended."

Cx complaint is unit not cooling. Tested inspected and verfied complaint. Found the compressor to be seized causing the unit to draw 9amps and shut off. Tried a new start device and it mace no difference. Cx informed me 2 compressors have already been replaced on this unit by another service company. Found there to be a leak on the suction tube where it goes into the cabinet next to the drier. The refrigerant is leaking out and causing the compressor to seize. Ordering compressor and dye drier. Returning tech check all joints for leaks and repair if needed. Rescheudled for 4/17/23.; ordering 1 W11370574 (compressor) and 1 W11370574 (dye drier) and 2 W11506635 (coupler)s

"CX complains unit is making noise while cycling, and cloths come out soaked. Found the belt had flipped and was riding on the wrong side. called techline and spoke to Rick who said to replace the belt. Replaced belt and tested unit, unit is now working as designed no further work needed. See sticky notes for details."

cx complaint knob is broken. checked unit to find timer bad. ordering timer. scheduled for 4/13/23.; ordering 1 WPW10642928 (timer 113.85)

Confirmed CX complaint upper rack adjuster separated replaced tested working as designed.

"Cx states heating element deformed, inconsistent baking. Installed new broil element and control board. Ran broil cycle, broil element now heating, preheated oven to 350. Unit is now working properly."

cx complaint unit 'swings' from the bottom when pushed against. explained to cx that this is an install issue and a result of this particular install fitting a little more loosely in the cabinet. advised cx to have the lower front of the frame fastened to the cabinets to provide more stability when opening and closing the dishwasher door. took pics on cx phone so that she can better convey the objective to her handyman.

"Cx states unit not heating, tested and confirmed. TCO passed continuity checks, element measured 10ohm, outlet thermistor measured in spec, unit is getting 240VAC at terminal block. Ordering motor and control board.; ordering 1 W11549461 (Motor) and 1 W11525996 (Control)"

went to install sump assembly. and when pulling unit out found that the top-right-rear-corner has a hailine fracture that produced water leak while in cycle. unit will need tub assembly.; ordering 1 W11409865 (tub)

unit came damaged again.will need to reorder W11051486

cx complaint of no cool. found interior lights on but no action at UI. ordering UI w control board.; ordering 1 W11518204 (UI board) and 1 W11558182 (control)

CX COMPLAINT ICE MAKER NOT WORKING AND AT FIRST THE RESV. FILLED AND STOPPED THEN THE NEXT TIME IT THINKS THE RESV IS FULL BUT NOW WATER IN IT NEW RECIR. PUMP NEEDED TO KNOW WATER LEVEL WHICH IS STICKING; ordering 1 W11542867 (Whirlpool Ice Machine Recirculation Pump)

replaced valve tested unit working as desighned filled im adn insp for leaks working as desighned

"fopund elle,mnt open replaced now heats fine checksok also they will get power fixed to home socket is all over the placed with power i checked at unit from harness and socket has floating power ranges from 180 to 240 when cord is touched . unit checksok"

"Cx complaint lid not locking, F5E2 on display.Ran test mode, confirmed F5E2 error. Tested lid lock, it didn't pass. Found lid broken around left hinge not aligning with lid lock. Quoted repair $484.22 with $110 labor for lid W11259006 replacement. Cx wants to call Maytag. Collected $120; ordering 1 W11259006 (lid)"

"CX complaint unit leaks. Inspected underneath and found oil leaking from gear case. Also found the belt slipped off splutch causing it to wear down onto the shield and motor. Oil has sprayed onto the all components underneath. Ordering parts and 2 call count for gear case repair, once approved contact cx to reschedule; ordering 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11409708 (shield) and 2 WP22001995 (screws)s and 1 W11481722 (actuator)"

"Cx complaint lights not working.Confirmed complaint. Replaced all the lled modules with the new 3 light points type. All the lights worked ok. Installed 3 of w11632139 (3 pieces kit) and 1 of w11484836, all from v/s. Collecteed $396.91; ordering 3 w11632139 (led module kit (RI van stock))s and 1 w11484836 (led module (RI van stock)), used 3 w11632139 (led module kit), and 1 w11484836 (led module) from stock"

Cx complaint is cosmetic damage to dishwasher. Tested inspected and verified complaint. Replaced the front panel that was sent to the cx. Tested unit and unit is working as designed. Job is complete.

"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested and unit is now running as designed ."

Installed the Sump Motor. Tested the unit. No Leaks. Unit is working as Designed.

CX complaint unit not working checked unit found UI not going into defrost even though can see sensor is covered in ice. Also ordering pressure reducer for water pressure.; ordering 1 WPW10675033 (Control) and 1 W11330971 (Ui) and 1 8212547RP (Hose) and 1 W10786952 (Pressure reducer)

"Cx states unit not level water leaking from RC again, confirmed complaints. Unit leaning back even with front feet fully retracted, got rid of rocking, recommended cx have shims available for return visit. Ordering drain funnel and extension.; ordering 1 W10503218 (funnel) and 1 W11252097 (extension)"

Confirmed CX complaint that left side. Called techline talked to Bruce said unit is either damaged or to replace hinges and door panels. Removed unit didn't see any obvious damage. Ordering hinges and panels. Bruce ; ordering 2 W11296077 (L hinge)s and 2 W11296078 (R Hinge)s and 2 W11617223 (Outer door)s and 2 W11600322 (Outer door)s and 1 W11178521 (Badge)

cx complaint is the unit not filling with water or washing the dishes. they said heater is still turning on. i checked for codes and found F4E3 wash motor not running as the only saved code. cleared code and ran service cycle. wash motor did not run. no damage to harness. control is sending 119vac. unit will need sump assembly. ordering part. schedule when available.; ordering 1 W11665769 (sump assembly)

cx comp unit will not dispence ice insp unit conf cx comp found ice bin frozen in unit and removed ice bin tested and filled im thawed bin advised cx to use ice dispencer at least 2-3 times a day to prevent ice block accumulating also up temp in fc 2 degr current fc temp 0 degrres checked unit now working as desighned

installed control and thermistor no cool evap froze over inspected connections and found that this vist white wire not fully seated ordering heater with harness; ordering 1 w11650661 (heater)

"CX complaint unit a randomly shuts down, found communication error for UI ordering UI; ordering 1 W11600321 (Ui)"

"Cx complaint is unit not washing properly. Tested inspected and could n ot veridy complaint. Cx had many concerns about the noises the washer made, the water level and the cycles that the use and care guide didn't explain fully. Explained use and care to the cx and unit is now working as designed. Job is complete."

replaced pump tested unit working as desighned

ice maker not making ice found connector to inlet valve not fully seated on valve reconnected unit now filling with water

cx comp unit will not lock insp unit conf cx comp found lid lock not engaging replaced lid latch and bezel and strike tetsed unit working as desighned

Cx complaint is light not coming on. Found the bulb to be defective. Replaced bulb from pre id and unit is now working as designed. Job is complete.

"cx complaint cooktop burner issues and oven sometimes doesn't heat she said. inspected unit an checked temrinal block and has good power, found when panel was off the back switch for the front right burner has black in the back. tested oven and is working at this time but does have a digit out on display, front right burner only stays on high and front left dual burner will not work only center works. ordering 2 switches burner element and control for return; ordering 1 W11517959 (element) and 1 W11567368 (control) and 1 WPW10434452 (LF switch) and 1 WP3149400 (FR switch)"

"Cx complaint is front left burner not cycling properly. Found the triple burner always on high. The switch changes from single, double triple but makes no difference as far as temp. Ordering element and switch. Cannot reschedule at this time.; ordering 1 W11563195 (element) and 1 W11129442 (switch-inf)"

cx complaint had 2 plumbers out and buners won't work. inspected unit and confirmed all buners flames way to high and yellow center burner no working at all. found unit needs correct conversion kit so installed some jetts from v/s got front burners working for cx. found threads in center burner base stripped out and igniuter will not spark when you use it but will spark when you use another burner and when lit gas is leaking iun the base. unit is siliconed to countertop so cx having contractor remove it for return. ordering conversion kit and all parts to center burner for return; ordering 1 W10676661 (lp conversion) and 1 W10676662 (lp conversion) and 1 W10836409 (center burner) and 1 W10625853 (burner base) and 1 W11561446 (switch harness) and 1 W10853432 (conversion) and 1 WPW10475149 (spark module)

"f2e1 hmi stuck button , f7e4 basket reanganment faulure , f6e3; ordering 1 W10734521 (clucth) and 1 W11419171 (control)"

"Replaced Lid strike and Tested unit, unit now working as intended."

"cx complaint unit not freezing, checked unit, empty upon arrival found insufficient frost pattern compressor and all fans running, pressures at -12' hg L, 70 psi H pressurized to 140 psi nitrogen sprayed all joints with soap bubbles, no visible leaks, after 30 min. low pressure dropped about 2 psi called techline spoke with bruce, unit sent for review. advised wp would contact them or myself with next step."

cx complaint unit runs for a few minutes then shuts off. inspected unit and found error f8e1 in diag. unit not filling with water. checked and found that the water supply to the unit was simply shut off. tested all other functions and performed test cycle to clear errors. unit now checks good.

Cx complaint is drain pump not shutting off. Tested inspected and verified complaint. Found the unit will go into diag but not start a diag cycle. Unit has error code for long drain. Pressure hose is clear. Unit is empty of water. Ohmed drain pump from control and got 20.8ohms. Cannot reschedule at this time.; ordering 1 W11513246 (control)

"CX Complaint is the unit is leaking from the front left corner, Inspected unit and found unit is leaking when fabric softer goes to fill. Found uhnit has the old design and will need updated tub ring. Ordering tub ring.; ordering 1 W11094304 (Tub ring)"

Replaced evap heater and harness including thermistor. Tested unit. Unit is now working properly.

"Cx states unit has not made ice for about a month. When I arrived ice maker bar was raised, cx says it didn't matter which position bar was in, unit was not functioning. Lowered bar, unit began working. Ice maker ejected ice and filled with water. Advised cx to call back if unit stops producing again, unit currently working as designed. If cx calls back must pre-id W10884390 (ice maker) for return visit.; ordering 1 look"

"Cx complaint is unit not spinning the clothes out properly, off balance. Tested inspected and verified complaint. Found the basket to be wobbling side to side even when empty and spun by hand. Removed hub and tried resetting the basket onto gearcase. Cannot resolve issue. Ordering gearcase and basket. Cannot reschedule at this time. 2CT gearcase; ordering 1 W10752719 (basket) and 1 W11454734 (gearcase)"

"Confirmed cx complaint unit not working. Cx states unit spun for 8 hours. Tried to put unit into diagnostic mode. unit non responsive. Lights on UI lighting up but unit would not start cycle, then UI became non responsive. Ordering control. will use motor on return visit if needed. Possible that DC voltage damaged motor but unit cannot be tested currently as control is not functional.; ordering 1 W11513246 (control)"

Customer complaint unit door light is turning on when the door is closed and the alarm is not going off. I tested the unit and the door ajar signal is working fine is turning on when door is open and off when is on. i let the unit open and the signal did not turn on after 5 min. I then found the sound is off. Turned sound on and the unit chimmed after 5 min. Unit is back to normal operations.

"cx complaint unit gving suds error almost every cycle also grease stains on clothes coming out of washer. inspected unit, no errors stored autotest runs correctly. cx swears she isn't using too much detergent. said shes the only one in the house that does laundry and doesn't even fill cap to the 1 line. cx said she bought this washer because her last one was also leaving grease stains on clothes. advised cx that its stains cannot be caused by unit, either the stain was already there when she put clothes in and she needs to spot treat stain or something is left in the a pocket causing stains. ordering control and pressure switch for sudsing issue and started a clean washer cycle with affresh to see if that helps in meantime. call cx to schedule return visit once we have eta on parts; ordering 1 W11316246 (pressure switch) and 1 W11550649 (control)"

"cx complaint no operation, checked unit found improper voltage at terminal. 250 vac L-N 120 vac L-G, and 120 vac N-G, advised cx to contact electrician, and if problems persist reschedule with office. cx within 30 days"

Cx complaint of burner being too hot. Adjusted valve and tested unit and unit is now as designed.

"Replaced ACU and Ui, tested unit. Unit completed test cycle, no error codes present. I inspected the bellow and found it full of dog hair and soap scum , creating a leak. I was able to clean off debri from bellow and stopped the leak, advised customer to keep door seal and door clean so it doesn't leak in the future. Unit is now working properly."

cx complaint unit giving f7e1 error. inspected unit and verified complaint. ran diagnostics and have 2 f7e1tachometer missing errors. ran autotest and everything ran good except motor just buzzed and didn't turn. replaced capacitor. ran calibration and autotest. unit is now working properly

"Cs unit stops mid cycle, confirmed complaint. Found error codes, f7e1 basket speed fault. f9e1long drain, f0e2 over suds. Inspected unit found 3socks in the drain pump and belt is slipping on the splutch. Cleared out drain, unit is now draining good and replaced the old stretched out belt. Ran test cycle, test cycle completed perfectly now and also ran a calibration. Unit is now working properly. Collected a check $271.50.; used 1 WPW10006384 (belt) from stock"

Customer complaint is at the unit is not cooling well in both sections. Customer stated that they noticed the units not making ice refrigerator items starting to become warm. I inspected unit found evaporator cover for us it over. I removed evaporator cover and found evaporator completely frosted over from top to bottom. I then use my steamer to melt all Frost and ice on evaporator. I put unit into defrost and down heater not turning on. I checked brown wire going to heater from evap harness. I found the brown wire was not fully seated into the connector. I reseated connector. I then replaced control board. A reassembled unit and tested units now working properly

"Replaced console, tested unit. Unit is now working as designed."

"XX complaint. Oven not working, Prior diagnosis found unit needs console and controls, Installed and tested unit. Working as designed. Job completed, RB"

"cx complaint of unit completely dead ,checked unit to find that the terminal block and suppressor board had a thermal event replaced all parts tested unit works as designed break down as follows 1/W11175842,suppressor,1/WPW10245259,terminal block,1/WPW10281322,bare wire adaptorservice call break down as follows service call 120.00parts 124.20shipping 15.00labor 110.00sub total 369.20tax.7.45grand total 376.55deposit 276.55"

F6E3 F1E2F0E3F8E1CX complaining unit not completing cycle check unit found communication issue with main ACU ordering ACU; ordering 1 W11614514 (Acu)

"CX complaint is no cool. Inspected and verified seized compressor. Replaced compressor, and installed drier and coupler. Pressure tested with 140ps of Nitrogen. Vac' down to 30 in. Filled with g of R600a. ZAfter repair compressor, fans and all components working. Informed CX 24-36hrs for unit to get to temps. Job is complete"

"CX complaint. Cooktop grates showing scratches. Inspected unit and found several marks on cooktop grates where the finish is missing . Ordering a grate kit. Within 30 days cosmetic warrenty. Not in stock, Further work needed, RB; ordering 1 W11204377 (grate set.)"

"Cx complaint unit just stopped running on spin. Arrived today and inspected unit. Found no error codes, ran diagnostic cycle unit finished complete cycle. Ran test 12 on high speed spin and found when spinning the power cord was not keep good contact in outlet causing unit to cut off. Cx was told about this last visit, explained to her again that it needs to be replaced cause its going to cause damage. The unit is working as intended. Outlet needs to be changed"

cx complaint unit not turning drum. inspected unit and while finding that the drum CANNOT be hand turned found unit crawling with roaches inside the drum. took pics and explained to cx that the unit will need to be treated by an exterminator prior to service continuing.

"arrived unit stilll cooling this time. replaced valve and tsted no leaks ice maker filled good but water dispenser is slow, found water line is getting kinked under the freezer door, adjusted line and now is working good. cx said its good. unit is good"

cx comp unit is not level and both fc and rc door handles touch when opening both at same time insp unit conf cx comp leveled unit and added washer under fc door now doors no longer rub when opening both doors at same time insp unit sealed and working as desighned

cx complaint unit is making loud noise.teste dunit and got noise coming from damper and condesnor fan.will need to replace both parts W11087463 3 tribles W11177620 2 tribles; ordering 1 W11177620 (condensor fan motor) and 1 W11087463 (damper)

Had to install both left Tracks to the unit because this is what the previous Tech Ordered. Unit still needs the Right Hand Adjusters. Both Adjusters are / was damaged. To prevent and damaged to the new Adjusters I installed both. ; ordering 1 W11551430 (ADJUSTER)

Customer complaint is that the unit is making a high-pitched sound during the ice maker fill process. I ride inspected unit. Customer stated that this only happens when it's filling the ice maker with water. Unit had a full bin of ice and ice cubes are full. I dumped some ice out of the Iceman. I put unit into test mode and ran tests 45 for ice maker harvest test. Ice make recycled and kicked ice out of the mold. Henry and test 44 ice maker fill and when the ice maker water valve was energized I could hear water passing through the valve and making a high-pitched sound coming from the water valve. Customer stated that this just started happening about a couple months ago. And has not sounded like this before. I tested water dispenser. And found that water dispenser does not have the sound. I found water dispenser and ice maker water valve or a dual valve and I believe that there's a mechanical failure within the ice maker fill valve causing the sound when water passes through it. Unit will need a new dual water valve. Bordering water valve. Water valve is in stock at triples and whirlpool. Customer requested Wednesday the 19th; ordering 1 WPW10341320 (Dual valve)

Cx complained the unit made noise. Inspected the unit and found the drain was noisy when on. Installed new drain pump and tested and it now operates as designed. Cx complained of a moldy bellow. Unit needs new bellow; ordering 1 WPW10381562 (bellow)

"Customer complaint is at unit has bad gear case. And lid is broken at the top. I replaced the lid, hinges, gear case, slider and wash plate. Then 1052 and I ran auto test mode and test 51. Unit is now working properly."