Service History 539 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Owings Mills, MD 21117

Brian R.

Job Details: 05/10/2023

cx complaint is unit was delivered and he just took pictures and never turned on or tested or set unit or anything and when she trien to set clock or use unit and code of F3E0 flashed. tested and checked unit. had 120 n 120 n 240 across power box as well as to unit. all burners check. tried to bake and broil and had 120 on both sides but not 240 across on either. all plugs seated and wires good. unit tries to heat a few min then beeps and then code flashes. will order parts needed and office will schedule.; ordrng 1 W11594224 (Control Black) and 1 WPW10181986 (Temp Sensor)

We serviced a

KITCHENAID RANGE

Model KSGB900ESS0

Near Alexandria, VA 22315

Demonte S.

Job Details: 05/10/2023

Inspected the unit. Found that the cx is saying that the Cooktop Middle Burner has a flame that's a ball. Founs that the Burner Cap was on the wrong burner. Left Rear Cap is on the Middle Burner . Switch the Burner Cap. Tested the unit. Unit is working as Designed. ( Please check Sd Pictures if any questions.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Mount Joy, PA 17552

Justin L.

Job Details: 05/10/2023

Cx complaint water spraying everywhere from icemaker. Was able to access unit and found icemaker tray split in half. Replaced with pre-id and tested and found fill tube collapsed partially. Ordering fc stainless door which will ship to cx address and they will inspect for damage and contact us for return; ordrng 1 W11566705 (freezer door) and 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Hershey, PA 17033

Cody H.

Job Details: 05/10/2023

"CX complains unit is not producing ice. Tested icemaker and notice icemaker was not rotating or calling for water. Replaced icemaker with prei.d part, tested new icemaker for rotation and filling with water. unit tested good. unit now works as designed, no further work needed."

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Taneytown, MD 21787

Bernard M.

Job Details: 05/10/2023

"Replaced clutch, gear case and bezel, inspected suspension and washplate and both checked good. Ran test cycle and unit completed test without issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Haymarket, VA 20169

Ezra M.

Job Details: 05/10/2023

"right door squeaking, door not closing properly. added silicone to right bottom door hinge, noise gone. leveled unit, needed to use shim under back right roller. unit level, stable and sounds normal; ordrng 1 4387828A (shim em vs) and 1 WP99003172 (silicone l em vs), used 1 WP99003172 (SILICONE), and 1 4387828a (shim) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM08

Near Hanover, PA 17331

Sal R.

Job Details: 05/10/2023

"Per the previouse tech ,I waxs able to access and replace the FC door. Unit tes tgood."

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Chesapeake, VA 23320

Austin D.

Job Details: 05/10/2023

came out to resolve the issue. disassemgled the unit as neeeded. replaced all controls and put the unit back togehter. tested and calibrated the unit. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Rockville, VA 23146

John P.

Job Details: 05/10/2023

CX complaint unit not working checked unit found bad latch and stricke replaced tested working as designed

We serviced a

KITCHENAID OVEN

Model KFED500ESS

Near Laurel, MD 20707

Leon

Job Details: 05/10/2023

cx complaint is bottom of unit was flaking confirmed the issue no the flaking isnt getting into the cx food its at the bottom of the the top oven it not a scrach its more like a crack the pen is NLA but did call tech line; ordrng 1 look (look)

We serviced a

KITCHENAID OVEN

Model kebs107sss04

Near Sterling, VA 20165

Simon

Job Details: 05/10/2023

CX cpmplaints OVEN not heating .OVEN tested bake .preheating less than 13 min temprature reachs 450 F.SZ

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC7AB01

Near La Plata, MD 20646

Shane B.

Job Details: 05/10/2023

complaint is the unit sticking out slightly on the right side after last repair. confirmed complaint. small gap on right side. i removed screws pushed unit back and put screws back in. unit is now flush with the wall. cx looked at it and is happy. unit working as designed.

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES1

Near Richmond, VA 23226

Chris B.

Job Details: 05/10/2023

cx comp unit will not cook on bake setting insp unit found open bake elm replaced elm collceted 120 sc 110 labor 63.68 part 15 ship 3.82 tax cx pop 312.50 cc

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Columbia, MD 21044

Robert L.

Job Details: 05/10/2023

"continued with repair from 3/3/23, replaced main control and pressure switch, tested all ops ok , collected $476.45 MC cx paid in full"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Frederick, MD 21701

Ricardo S.

Job Details: 05/10/2023

"Replaced sump motor assy, unit tested on normal cycle, water pressure is good, unit works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS965CIAM01

Near Baltimore, MD 21229

Emmanuel R.

Job Details: 05/10/2023

"Replaced ice door, tested ok, Also auger motor is bad and needs replacing. Quoted customer but they denied repairs. Unit is working properly, needs auger motor."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Fayetteville, PA 17222

Andrew S.

Job Details: 05/10/2023

"Cx complaint is that the unit is not finishing cycles. Upon arrival I found that the unit has an F0E5, F1E2, F7E4 and an F6E3. I then cleared the error codes and ran the diag test and found that the slider is not engaging the spin basket properly. I found that the slider has separated. I also had the F0E5 and F6E3 error reappear after the diag test. I am ordering the control, console and slider. please cntact cx when the contract is approved to schedule the return visit.; saved tckt"

We serviced a

WHIRLPOOL ICE MAKER

Model WRS321SDHZ05

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/10/2023

cx complaint unit not making ice checked unit and found ice maker stoped half way on harvest . reset ice maker and tested found all major componets running as should . but ice maker makes loud grinding noise going back into home position . ordering ice maker for repair .; ordrng 1 W11284458 (ice maker)

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW1

Near Hummelstown, PA 17036

Cody H.

Job Details: 05/10/2023

"CX complains unit leaked about a week ago, but hasnt given any issues afterwords. Informed CX that they were out of warranty and quoted service call fee, to which the cx declined at this time due to not currently having the issue. No work done at this time"

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AMB0

Near Virginia Beach, VA 23455

Carl A.

Job Details: 05/10/2023

"cx complaint of unit not starting checked power supply coming to unit and found on L1 75 VAC to chaise ground,from N to Chasie ground had 1.15 vac advise cx they would need an electricain"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near Ashburn, VA 20147

Ken M.

Job Details: 05/10/2023

Customer did not have the console and neither does the office. Called office to determine where the part is and it has not been checked in by us. Office calling JennAir to try to get a tracking number on the console.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Falls Church, VA 22041

Lloyd B.

Job Details: 05/10/2023

"Cx complained the unit leaked. Inspected the unit and found that the control gets 120v, but the user interface after installed, does not light up so I cannot test for a leak. Unit needs new control. No 2 techs needed; ordrng 1 W11550649 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Reisterstown, MD 21136

Brian R.

Job Details: 05/10/2023

came out and installed gaskets. also called MM to go over unit but no answer. might of been on a job. also found fridge set to 33. turned back up to normal setting. cleared sensors so they get air flow to them. went over unit with her. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Baltimore, MD 21230

Emmanuel R.

Job Details: 05/10/2023

"Replaced center and LH crisper drawer rails, unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Great Falls, VA 22066

Jason A.

Job Details: 05/10/2023

CX complaint WASHER noisey. Found unit not level & F0E7 error. Checked motor section & stator screw loose. Blue locktite not disturbed. Used red locktite & secure screw. Level unit. Tried to calibrate DLMS & test wash. Control kicks out of both functions. Start QUICK wash & unit is advancing. Parts low stock > JJ; ordrng 1 W11614514 (ACU low stock) and 1 W11478526 (User Inter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Potomac, MD 20854

Roberto I.

Job Details: 05/10/2023

"Replaved part and forced defrost, the heater worked ok."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Ocean City, MD 21842

Michael E.

Job Details: 05/10/2023

"CX complaint: scratching sound. Tested and verified complaint. I found 2 support rollers with bearings that sound like they arew wearing out. Replaced the support rollers, tested unit and still getting the sound. I narrowed sound down to motor and blower wheel. Ordering blower wheel, housing and drive motor. Cannot rteschedule due to NW part; ordrng 1 349241T (support,roller Van Stock) and 1 WP694089 (wheel) and 1 WP8577230 (housing) and 1 279827 (motor!dryer), used 1 349241T (support roller van stock) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23222

Chris B.

Job Details: 05/10/2023

cx comp unit will not dispence ice insp unit conf cx comp found 120v at ice dispncer motor and motor not turning ordering dispncer motor and coupler and bracket; ordrng 1 W11307589 (bracket) and 1 W11310391 (motor)

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Purcellville, VA 20132

Danny R.

Job Details: 05/10/2023

cx stated its loud and doesnt fimish cycles will need gear case and cluth and motor has tac code make griding noise and popping noise and is free to spin by hand cx will think over reapi r; ordrng 1 W11449841 (gear case) and 1 W10754448 (shifter) and 1 W10734521 (cluth)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/10/2023

"came out to replace parts on unit , steamed out evap and replace evap motor and harness . tested unit is running as designed . advised cx to monitor unit and call back if anything else happens ."

We serviced a

MAYTAG WASHER

Model MVWP585GW0

Near Bethesda, MD 20816

Roberto I.

Job Details: 05/10/2023

"Cx complaint during bulky items cycle with deep water selected, the unit filled full basket during wash, but inly 1/3 during rinse. Ran test mode, no errors. Called tech line, spoke to Rob and explained the complaint. He stated that all this is normal, the water level selection only works for the wash and not for the rinse cycle. The unit always rinses with less water and also uses the spray rinse (just sprays water on the clothes). The unit worked as designed. Cx not very happy."

We serviced a

JENNAIR RANGE

Model JGRP548WP01

Near Vienna, VA 22182

Christian C.

Job Details: 05/10/2023

"Installed bake electrode new electrode is a bit bigger than original does not fit spreader holder. Cx has said left oven also has stopped working. Ordering bake igniters, spreaders, and spark modules.; ordrng 2 W11448312 (bake electrode)s and 1 W10878505 (bake spreader 18') and 1 W11661180 (bake spreader 30') and 1 W11643161 (bake burner) and 2 WPW10331686 (spark module)s"

We serviced a

WHIRLPOOL WASHER

Model LSV6233AW0

Near Baltimore, MD 21206

Alexander D.

Job Details: 05/10/2023

"replaced valve. noticed one supply hose was very rusted and looked like it was leaking. cx had an extra supply hose that we replaced it with but its shorter so had to leave unit pulled forward and relevel unit. feet wouldnt turn so we put some tile under the 2 right feet so unit would be level. tested unit, water flow thru cold valve is much better now. unit is now working properly. cx paid remaining balance 110 labor with c/c."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near North Potomac, MD 20878

Julian H.

Job Details: 05/10/2023

2 YR WARRANTY COTSCOCX complaint about unit not cooling checked temps on arrival RC 43* FC4* checked airflow & fan not bringing air all the way up replaced from preid when i plugged unit back compressor didnt start is working intermittently CX states that sometimes goes as high as room temp issue with compressor s code s71162 covers p&L based on service pointer MUST BE A SEALED SYS TECH 2 COUNTS; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (process coupler) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL WASHER

Model ntw4516fw3

Near Chambersburg, PA 17201

Andrew S.

Job Details: 05/10/2023

Per previous diag I was able to access and replace the belt and splutch. i then tested the unit and founf that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, VA 23462

Carl A.

Job Details: 05/10/2023

"cx complaint of icebin freezing waith water in it,checked unit to find the following problems found the triple water vavle not fully closing and allowing water to slip pass,also found fill cup on ice maker to be frozen over replaced water valves and thawed out fill cup on icemaker tested unit work as deisnged"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near White Hall, MD 21161

Neil H.

Job Details: 05/10/2023

CX COMPLAINT THE RIGHT DOOR HANDLE IS HIGHER ORDERING NEW RIGHT DOOR HANDLE AND SCREWS; ordrng 1 LW10858417 (DOR-FIP) and 1 W11123099 (handle) and 2 WPW10170540 (screw)s

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Centreville, VA 20121

Richard B.

Job Details: 05/10/2023

"CX complant. Washer dosent work , Inspected unit and found per techline Unit has lost stored information for model and serial numbers , Deemed non repairable. CX advised to contact extended contract co. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Newport News, VA 23602

Orbie

Job Details: 05/10/2023

"complaint unit not heating. found open element, open TCO and rollers rolling with resistance. replaced element, TCO and rollers."

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Newport News, VA 23602

Orbie

Job Details: 05/10/2023

"complaint unit not draining. checked unit found F0E3, F2E1. verified drain pump working on test 8. found oil leaking from gearcase. unit needs gearcase and all associated parts to repair unit; ordrng 1 W10752283 (washplate) and 1 W11393685 (gearcase) and 1 W10754158 (motor stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10754161 (motor rotor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Rockville, MD 20850

Julian H.

Job Details: 05/10/2023

CX complaint about unit leaking after last repair inspected & found a drip from drain pump pulled it out & relocate seal tested & working no leaks

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Street, MD 21154

Neil H.

Job Details: 05/10/2023

CX COMPLAINT FROST IN THE FC FOUND THE RIGHT SIDE HEATED THE FC GASKET UNIT SEALING AROUND ALL DOORS.

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYBL02

Near Alexandria, VA 22310

Robert W.

Job Details: 05/10/2023

Cx Complaint is there is water leaking from FC. Found the unit not draining to pan steam out drain and unit is working properly.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Virginia Beach, VA 23464

Austin D.

Job Details: 05/10/2023

very nice elderly man was very confused on the 10 year warranty sticker. was under impression service would be covered. i took my time to explain to him the warranty and everything. at this time he didnt want to go ahead with service.

We serviced a

KITCHENAID DISHWASHER

Model kdtm804kps0

Near Henrico, VA 23233

John P.

Job Details: 05/10/2023

"CX complaint unit flashing f8 E4 verified error code in control could see signs of soapscum in overflow pan ran test cycle twice along with normal cycle for 15 minutes observed no leaks CX also stated they have used dishwasher twice since issue happened with no issue, unable to determine where water came from at this time unit currently working as designed advised if happened again to call us back."

We serviced a

WHIRLPOOL WASHER

Model MVWP576KW1

Near Charlottesville, VA 22903

Eric F.

Job Details: 05/10/2023

Quoting cx for job that we were waiting on POP for last year. Cx taking 30 days to think about job.; ordrng 1 W11454738 (gearcase) and 1 WPW10427633 (pulley shield) and 1 W10721967 (drive pulley) and 1 W11213879 (belt) and 1 look

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Ocean City, MD 21842

Michael E.

Job Details: 05/10/2023

CX complaint: no display on UI. Tested and verified complaint. I found the problem is the door switch. Door switch sent was left on BD van by mistake. Ordering door switch. Scgheduled return visit for 5/16 AM; ordrng 1 W11384469 (door switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Forest Hill, MD 21050

Neil H.

Job Details: 05/10/2023

CX COMPLAINT INTERMITTENTLY WHERE IN THE DAY NO FROST OR NOISE THAN LATER IT WILL MAKE NOISE THAN FROST NEXT DAY GONE I'VE BEEN OUT A FEW TIMES CX HAS VIDEOS BUT EVERYTIME I'M OUT UNIT NORMAL IT'S NOT SOMETHING THAT HAPPENS EVERYDAY BUT RANDOMLY ALSO WHEN REFRIGERANT MOVES THROUGH THE UNIT CHANGING FROM LIQUID TO VAPOR NOISE NORMAL OPERATION NOISES OF TODAY

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Charlottesville, VA 22903

Eric F.

Job Details: 05/10/2023

"Cx thought unit was still under warranty from previous work. Unit is currently working okay, cx refused service.; ordrng 1 W11454738 (gearcase) and 1 look"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Vienna, VA 22181

Christian C.

Job Details: 05/10/2023

Cx complaint unit is still smelling like burning plastic. Inspected unit tested power at outlet getting 122VAC. Felt resistance when putting in leads into outlet. Removed outlet cover and found thermal event on outlet. Called safety.Advised cx to contact an electrician. Left unit out of cabinet. Cx will call back to have us reinstall unit.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near York, PA 17408

Drew B.

Job Details: 05/10/2023

cx complaint that unit door seal is falling out the tabs are not engaging the hoels to stay up to allow door to properly seal im ordering the seal and call when in and approved to return for cx. W11542153 oreing; ordrng 1 W11542153 (gasket)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Ocean City, MD 21842

Michael E.

Job Details: 05/10/2023

Replaced spin basket as per previous diagnosis. Tested unit and still getting a heavy clicking in agitate with a slight grinding sound. Ordering gearcase. Cannot reschedukle due to 2 count needed.; ordrng 1 W11449840 (gearcase)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Annapolis, MD 21401

Dustin F.

Job Details: 05/10/2023

"Cx complaint: thumping noiseInspected unit, ran test 121 confirmed loud noises comming from damper. replaced damper with pre id and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Spring Grove, PA 17362

Sal R.

Job Details: 05/10/2023

"Per the previluse tech, i was able to access and replace the drain lines. Unit test good.; ordrng 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Hershey, PA 17033

Cody H.

Job Details: 05/10/2023

"CX complains unit is not cooling. Found evap had 0 frost pattern, unit reads 56*F in FC and 61*f in RC..435 amps to compressor, compressor is hot to the touch. Called FG whom advised me to order compressor, drier, and evap for return. as well as 3XL. Office to schedule return when approved by TPB.; ordrng 1 W10836706 (evap) and 1 W10843121 (drier) and 1 WPW10507886 (compressor) and 4 w11506635 (process stub)s"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Littlestown, PA 17340

Bernard M.

Job Details: 05/10/2023

"Replaced both parts, ran test cycle unit completed test without issues and no leaks were found. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Chesapeake, VA 23322

Austin D.

Job Details: 05/10/2023

cx complaint the unit is not closing properly. checked the unit and found that the catch was defective not allowing the door to close all the way. will order a catch to resovle the issue. schedule to calls together.; ordrng 1 WP3389441 (catch)

We serviced a

KITCHENAID REFRIGERATOR

Model KUDR204KPA00

Near Charlottesville, VA 22901

Eric F.

Job Details: 05/10/2023

"Installed pcb, tested unit, found push plate on door that depressed bottom switch not functional, not depressing door switch to tell unit door is closed. Taped switch, tested unit, unit working as designed. Ordering push plate.; ordrng 1 W11568796 (plate, push)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WFG320M0MS0

Near Portsmouth, VA 23701

Zachery R.

Job Details: 05/10/2023

"upon arrival unable to locate unit, spoke with rtm, lowes will only hold a defective unit for 21 days."

We serviced a

WHIRLPOOL DRYER

Model CSP2940HQ1

Near Ashburn, VA 20147

Ken M.

Job Details: 05/10/2023

"Customer complaint is that the upper unit just clicks, does not start, and the lower unit will sometimes stop and restart throughout the cycle. Upper unit tested and found that the unit will not start. Thermal fuse tested open. Thermal fuse replaced and unit retested. Upper unit is now working properly. Recommended customer have vent cleaned before using it again. Lower unit has been running since I got here, unable to duplicate issue at this time.; ordrng 1 3392519 (thermal fuse(KM VS)), used 1 3392519 (thermal fuse) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Clarksville, MD 21029

Robert L.

Job Details: 05/10/2023

"cx complaint not agitating or spinning, found f0e5 stored, found only washplate moves, hub stripped, attempted to remove washplate, tried for 10 minutes wouldnt budge, explained options to cx they decided to get new unit, collected $120 visa"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HBS04

Near Falls Church, VA 22044

Simon

Job Details: 05/10/2023

CX complaints ice maker not makes ice .unit checkes ice maker was not fitted properly .Temprature set at reccomended .frezzer was over fill .advased CX to use the saftey guide.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Phoenix, MD 21131

Neil H.

Job Details: 05/10/2023

CX COMPLAINT I/M NOT WORKING FOUND THE TRAY NOT TWISTING PROPERLY AND CUBES WHERE ON TOP OF CUBES REPLACED THE I/M

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesapeake, VA 23322

Austin D.

Job Details: 05/10/2023

cx complaint the unit is making a lot of noise during the spin portion of the cycle. checked the unit and found a warped inner basket and slight oiil on the gearcase underneath. ordering all parts needed to resolve the issue. will return once the parts come in.; ordrng 1 W11513243 (basket) and 1 W11283592 (motor) and 1 W11449840 (gearcase) and 1 W11239857 (belt)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Kensington, MD 20895

Brian F.

Job Details: 05/10/2023

"Cx states dryer door not closing fully, tested and confirmed. Found front panel deformed above hinges, stopping door before it can close fully.; ordrng 1 W11402953 (front panel)"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Dunkirk, MD 20754

David J.

Job Details: 05/10/2023

"CX complaint when unit is running loud screeching noise happens. Arrived today and verified complaint found as soon as unit is turned on tensioner pulley is very loud as well as found. Roller wheels are making a rumble noise. Inspected belt and found premature wear marks that are potential for a break in the future. Ordering all parts for return visit to properly repair unit, all parts are in stock and scheduled CX for appointment. Will return on appointment date.; ordrng 4 WPW10314173 (Roller)s and 1 W10849499 (Dryer belt) and 1 W10837240 (Idler pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Dover, DE 19901

Taylor F.

Job Details: 05/10/2023

Replaced roller pin from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Prince Frederick, MD 20678

David J.

Job Details: 05/10/2023

CX complaint unit is not heating. Arrived today and verified complaint found when running unit heating element is not coming on. Pulled unit out and remove back panel tested fuses and heating element and everything was reading properly but unit was not cutting on. replaced taco and heating element just in case. Tested unit and now is heating. Placed unit back and tested again and now its not heating. Pulled unit back out and inspected all connections and made sure power plug was securely connected. Had 124vac on both sides of outlet with 244vav together. Tested again and now unit is heating. Tested 10xs and heated every time. Im not sure what happened but unit is working. Unit is now working as designed job complete

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near Front Royal, VA 22630

Ezra M.

Job Details: 05/10/2023

"oven not heating, displays f1e0. replaced control and tested, heating normally"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Clifton, VA 20124

Richard B.

Job Details: 05/10/2023

"CX complant, Dishwasher rack falling. Inspected unit and found rack failed. Installed new adjuster kit , Updated purchace date , sd pics. No error coddes in diagnostics , Found unit working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2451XTSS2

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 05/10/2023

As per previous tech was able to access unit and replace control and thermal fuse. Attempted to remove unit but due to the floor and cabinet unable to get out and unable to fit my arms under to do from underneath. Cx will need to have unit removed then contact us to come out and install heater.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dundalk, MD 21222

Emmanuel R.

Job Details: 05/10/2023

"Replaced lower and top racks, also the spray arm was frayed on the clips the hold it on so it would fall off. Replaced lower spray arm. Tested unit. Unit is now working properly. If customer calls back pre-id sump/motor and control."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near New Cumberland, PA 17070

Fred G.

Job Details: 05/10/2023

"cx complaint unit is making noise in the FC. inspected unit and found ice build up on outside of evap cover. removed cover to find unit is having a defrost defect. I found heating element was 42.4ohms. I found defrost thermistor to read 8.2khoms while covered in frost. I found heater did come on in diag mode. defrosted evap and replaced defrost thermistor from van stock. unit now checks good.; ordrng 1 wpw10384183 (thermistor (FG VS)), used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Washington, DC 20001

Samuel R.

Job Details: 05/10/2023

cx complaint washer lid doesnt stay up and is hard to open.inspected unit and could confir cx complaint.found unit lid to be warped at the bottom.causing to be hard to open and close.will needa new lid W11189136 0 trib;es; ordrng 1 W11189136 (lid)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Spring Grove, PA 17362

Drew B.

Job Details: 05/10/2023

cx complaintt hat unit is not washing the dishes and when arrived i found ran unit and found to fill u pand have the code f4e3 and will need the wash motor W11613480 and call when in stock to return to install for cx.; ordrng 1 W11613480 (sump 0@trb)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 05/10/2023

"cx complaint doors not aligned and dispenser leaking from ice chute. checked unit, adjusted rc door, tried fluffing gasket to align fc door with rc. no luck, used flash light to test ice chute door, able to see light through ice chute. ordering fc door to complete repair. advised cx door will be shipped directly to their home and to call via office once door has arrived.; ordrng 1 LW11026364 (fcdoorblack)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Dumfries, VA 22026

Tanner B.

Job Details: 05/09/2023

"unit needs dispenser , spoke with office about issue .; ordrng 1 W11524105 (dispenser) and 1 look (look) and 1 2tech (2tech)"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Spring Grove, PA 17362

Sal R.

Job Details: 05/09/2023

"CX complai t 9 is that the unti will not power on. I found the unit to be DOA on arrivel. I found that the outlet has the propper 120 v's to opperate. I accessed the control and found the propper 120 v's there as well. I am ordering 1 control board (W11543994), and 1 console (W11478524). Once the contract is appoorved, please have someone form the offic ecall to set a return date.; ordrng 1 W11478524 (Console) and 1 W11543994 (control board)"

We serviced a

MAYTAG WASHER

Model MVWC400XW4

Near Crozet, VA 22932

Danny R.

Job Details: 05/09/2023

unit will need gearcase cx will think over reapair .

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW3

Near Carlisle, PA 17013

Fred G.

Job Details: 05/09/2023

"cx complaint unit clean cycle isnt working. inspected unit and found 0 saved error codes. found clean cycle was only 11 mins on screen. then found units UI was able to turn to a blank spot and it said 1:08 mins. i replaced console with van stock and found same results. called Techline was told to order another console. once part is in please contact cx and set up a return visit.; ordrng 1 W11478524 (console (FG VS)) and 1 W11478524 (console), used 1 W11478524 (console) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lancaster, PA 17602

Justin L.

Job Details: 05/09/2023

Cx complaint unit not heating. Was able to access unit and found unit ran but no heat. Removed back cover and ohmed out element at 9.4 Ohms and fuses all had continuity. When i went to check voltage at outlet. Found thermal event at outlet. Cx will need to replace power coard and have electrician correct outlet. No further work needed

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Harrisburg, PA 17109

Fred G.

Job Details: 05/09/2023

"cx complaint unit has an error and wont spin. inspected unit and found units lid is locked. entered diag and found f7e1. was able to enter manual mode and get lid unlocked. ran auto test and found unit did no spin. lifted unit and found belt came off. replaced belt with van stock and retested unit. unit now checks good.; ordrng 1 W11239857 (belt (FG VS)), used 1 W11239857 (belt) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD702MPS00

Near Upper Marlboro, MD 20772

Samuel R.

Job Details: 05/09/2023

installed data loggers in fridge and freezer section; schdld next appmnt for 5/16 TUE !

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Martinsburg, WV 25404

Ken M.

Job Details: 05/09/2023

"Console, control, and latch replaced and tested. Unit is working properly. Old latch left with customer."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Winchester, VA 22602

Daniel J.

Job Details: 05/09/2023

per notes replaced control and antenna no change ui still resetting after replacement right side control new switched out left side control same found crimped wires feeding into control ordering control and harness; ordrng 1 W11297709 (console) and 1 W11225365 (signal harness) and 1 W11233570 (console harness)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Annandale, VA 22003

Christian C.

Job Details: 05/09/2023

Cx complaint some buttons do not work. Inspected unit and found some buttons do nothing when pressed. Installed console and ui. Tested unit no issues.

We serviced a

JENN-AIR MICROWAVE

Model JMC2427LM00

Near McLean, VA 22101

Lloyd B.

Job Details: 05/09/2023

Cx complained the door did not shut. Inspected the unit and found that there is nothing impeding the door from closing but it pops open on both sides. Didn't see any damages to any parts. Going to start with the inner door. Bringing hinges just in case; ordrng 1 W11328749 (inner door) and 2 WPW10128850 (arm lever)s and 2 W11319474 (hinge)s

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS0

Near Richmond, VA 23233

Joseph D.

Job Details: 05/09/2023

Replace failed door switches in unit working properly no issues found heating is designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Essex, MD 21221

Alexander D.

Job Details: 05/09/2023

"cx complaint unit not cooling properly and not making ice. only getting cold against back wall of fz. cx said she unplugged unit for some time but didnt notice if evap was overfrosted. inspected unit and verified complaint. found evap fan not running, not getting any power in normal operation and in test mode. found unit has bad evap harness but wire isnt backed out at this time. also found icemaker not filling and water not dispensing. still doesnt dispenser with filter out. water supply is good. ordering control, valve, heater with harness. also ordering evap fan and blade in case needed. call cx to schedule return visit once we have eta on parts; ordrng 1 W11650662 (heater with harness) and 1 W11558182 (control) and 1 W11559968 (evap fan) and 1 WP2169142 (fan blade) and 1 W11546685 (valve)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Elizabeth City, NC 27909

Branden R.

Job Details: 05/09/2023

called cx to find out what apartment number was for cx and was advised cx does not need service she was just calling to find out how to clean the dryer sense she dryed a broken pin . she advised me she doesnt get off work untill 5 and she will call in the future if she needs service . cx apartment is number 4

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Columbia, MD 21045

Robert L.

Job Details: 05/09/2023

"cx complait leaking from vent assyb again, confirmed isssue, absorbant strips soaked, and dripping on floor, called tech line, they recommended replacing or panel, ordering panel and grill vent....will use vent motor on return ...... RL only need to send pics to techline of new parts; ordrng 1 W11461692 (panel white) and 1 W11545290 (deflector) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model wdf520padm7

Near Nottingham, MD 21236

Neil H.

Job Details: 05/09/2023

COMPLAINT THE UNIT WASN'T DRAINING FOUND PASTA NOODLE IN THE DRAIN REMOVED UNIT DRAINING

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX11

Near Norfolk, VA 23508

Carl A.

Job Details: 05/09/2023

"cx complaint of unit not making ice ,called techline spoke with Andy checked lines in cabinet to find no power coming from pbc board,advise to order pcb board and icemaker; ordrng 1 W11580234 (Main Pcb) and 1 W11596827 (Icemaker)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Edgewater, MD 21037

Shawn D.

Job Details: 05/09/2023

rpelaced control and suspension and tested in diag and cycle and everything sunds good and soins good. unit is good

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Norfolk, VA 23518

Austin D.

Job Details: 05/09/2023

"cx complaint the unit is not washing without taking along time to run a cycle. checked the unit and fround that the errro code f8e1, f3e2 were stored. tested valve and cold side is not allowing any water to go through. therefore, i went ahead and replaced the valve with vs. tested/calbirated tyhe unit. unit is running as designed.; ordrng 1 w11165546 (valve ar vs), used 1 w11165546 (valve ar vs) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model wmh32519hz07

Near La Plata, MD 20646

David J.

Job Details: 05/09/2023

CX complaint the unit has cosmetic damage that needs to be repaired. Arrive today and verified complaint found unit door to have damage caused by installers. As well as damage to black outer cabinet. Also found unit was not hung correctly and the hinges that hold the door were bent. Customer received a door from whirlpool back in December 2022. Apparently the builder did not take care of it when he should have. Call Techline to document all damage. SR number is above. Talk to trade care to see if theres anything we can do. Tree care said that the customer should call the builder for them to take care of any issues. That they would not cover any of the damages. Gave quote to customer. Customer settlement paperwork is in SD pics showing a move-in date of September 29 of 22. Customer will call builder and let us know what is going to take place afterwards. ; ordrng 1 W10845689 (Case)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax Station, VA 22039

Tanner B.

Job Details: 05/09/2023

"Found loose connection on ui, reseated and tested . Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Reading, PA 19607

Justin L.

Job Details: 05/09/2023

Cx complaint clothes never drying. Was able to access unit and verify model and serial along with proof of purchase. Ran unit and found that it runs and heats but when I removed lint trap air was blowing through instead of sucking in indicating bad air flow. Verified vent installed properly. Vents will need to be cleaned for dryer to workl properly but unit checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Deltaville, VA 23043

Lucas R.

Job Details: 05/09/2023

"cx complaint cycle ending too soon, checked unit no error codes, all loads passed in diagnostics, per cx every cycle ends almost exactly 15 min. early, found excessive rattling from back panel, removed leveled unit to keep rotor from hitting panel, called techline spoke with adrian, advised estimated time is not exact, and modifiers such as load size, water pressure and detergent will affect time increases and decreases, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Bethesda, MD 20817

Emmanuel R.

Job Details: 05/09/2023

"Upon arrival I cut into the system ,replaced drier and installed svc stub. Filled with 250psi of nitrogen. Unit held pressure for over 30mins.No leaks detected. Replaced compressor and tested unit.Unit is now building frost pattern.Pressure are good . Also found thermistor ohmed out 3.5k room temps. Advised customer to allow 24hrs for temps to come back down. If customer calls back, Pre-ID control board."

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