Service History 538 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW4

Near York, Pennsylvania 17402

Drew B.

Job Details: 05/10/2023

cx complaint that unit is not powering on and drianing. i found the unit to power on and have proper voltage to unit. and when checling the unit had a veryh long incorrect drain hose the washer drain hose clamped into the thick black tub with pvc pipe along the wall about 10 foot sideways and when i removed the thick incorrect hose from washer drain hose and put in bucket it drained no isseus. the unit is operational they have incorrect and issue with drain lines they arent understanding what im saying but showed them.. no further work unit is functional... they HAVE TO GET DRAIN LINE RESOLVED REGARLDESS AT THIS POINT.

We serviced a

JENNAIR DBL WALL OVEN

Model JJW2730DS00

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 05/10/2023

came out and replaced all parts. reset unit and tested both ovens. now able to get both to work and come on. tested both ovens to check temps. both ovens heated at same temp range till pre heatied. temps in range and now unit checks.

We serviced a

WHIRLPOOL WASHER

Model MVWB755DW1

Near Chevy Chase, Maryland 20815

Roberto I.

Job Details: 05/10/2023

"Cx complaint random water leak.Ran diag, no errors. Inspected unit on top and bottom, found no signs of water leak but found oil leak from the gercase. Ran a test cycle, confirmed noisy gearcase. The unit didn't leak any water. Ran a deep water wash cycle and added more water in the tub with a bucket. The unit didn't leak, drained ok, no sign of water overflowing from the standpipe. Possible random water leak from gearcase seal, but the gearcase should be replaced because of the oil leak. Quoted repair $682.44 with $250 labor for gearcase W11393685, slider W10734521, washplate W10902814 and screw W10752187 replacement. **2 COUNTS** per gearcase replacement. Cx declined; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10902814 (washplater) and 1 W10752187 (screw) and 1 W10752187 (dbl lbr)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Bowie, Maryland 20721

Leon

Job Details: 05/10/2023

"replaced the evap fan in fc defrosted all the ice that buildt up, replaced the ui tested and make sure all buttons and the IM and water worked which it did with the right side rc door i replaced the gasket and the hinge after i used the hair drier to make gaskert seal better"

We serviced a

WHIRLPOOL WASHER

Model wfw5620hw0

Near Williamsburg, Virginia 23188

Orbie

Job Details: 05/10/2023

"cx complaint unit leaking. checked unit to find remnants of water leaking but no water currently leaking from anywhere. tested cold valve 1/2 and hot valve. ran through a few cycles to try to get unit to leak. no leaks present currently, but advise cx to call back if unit leaks again. charging cx $120 service charge and completing job unless cx calls back"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE304DSS0

Near Vienna, Virginia 22180

Tanner B.

Job Details: 05/10/2023

"1-WPW10455261 sump/ motor if cx calls back.. unit was leaking from diverter , unit needs new sump.. cx paid svc call .. Job complete; ordrng 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Westminster, Maryland 21157

Bernard M.

Job Details: 05/10/2023

"Replaced clutch and actuator, inspected suspension and it checks good, ran test cycle and unit completed cycle without further issues."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Palmyra, Pennsylvania 17078

Cody H.

Job Details: 05/10/2023

"CX complains unit is always out of balance no matter load size or cycle. Cx has extended warranty and contracting company dispatched incorrectly, advised cx they would have to pay for visit if they wanted repair done today or contact their warranty to get dispatched correctly.; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Potomac, Maryland 20854

Roberto I.

Job Details: 05/10/2023

"CX complaint upper rack wont stay on upper position.Tested rack, it worked ok to me. Removed and inspected adjuster, found nothing wrong. Unable to replicate any issue, the rack worked as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS

Near Bluemont, Virginia 20135

Danny R.

Job Details: 05/10/2023

cx states water comes in and icemaker doesnt work and not cooling right found evap cover frozen and icemaker not working i found harness in door open found serive ppointer on icemaker and evap cover .; ordrng 1 W11332011 (control) and 1 W10888882 (icemaker) and 1 W11167902 (evap kit) and 1 W10849516 (door)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Leesburg, Virginia 20175

Ken M.

Job Details: 05/10/2023

"Customer complaint is that the hood fan does not automatically turn on and the hood light is not working. Customer had already tried replacing the bulb. Found the bulb they had just put in burnt out. Ordering control, socket, and bulb.. Hood fan works when manually started. Sensor that tells the fan to turn on is replaced with a thermistor on the control being ordered.; ordrng 1 W11342846 (control) and 1 W10210871 (holder,lamp)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Severn, Maryland 21144

Robert L.

Job Details: 05/10/2023

"installed new transmission, recalibrated unit now working fine."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Spring Grove, Pennsylvania 17362

Sal R.

Job Details: 05/10/2023

"CX complai t is that the icebin will not come out of the door. This is the 2nd time this has happened with 2 sperate icebins. I am unable to remove the bin. I belive it to be a defect in the LH door. I am ordering 1 LH Door (W11254957) and will use icemaker on return visit. I have informed CX that the door will direct ship to the home in 6-8 weeks. CX will inspect and call office to set a return date once door arrives. I collected $720.18 for new door, icemaker ,shipping charges, and taxes. Servic e and labor charges are covered under VIA 30 Day warranty.; ordrng 1 W11254957 (LH RC Door.) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Wrightsville, Pennsylvania 17368

Drew B.

Job Details: 05/10/2023

cx complaint that uni8t is not spoinning clotnhing out... again when arrived ask cx about wrrnty they went to grab papers and it stated extendy wrrnty but when they called wp they dispatched as oow... hence the ms# infromed cx on how to go about setting unit up for proper wrrnty diaptch no work today.. infromed cx on process mopving forward will wait to hear from them.

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Portsmouth, Virginia 23704

Zachery R.

Job Details: 05/10/2023

"replaced both parts, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model GU2451XTSS2

Near Leacock-Leola-Bareville, Pennsylvania 17540

Justin L.

Job Details: 05/10/2023

As per previous tech was able to access unit and replace control and thermal fuse. Attempted to remove unit but due to the floor and cabinet unable to get out and unable to fit my arms under to do from underneath. Cx will need to have unit removed then contact us to come out and install heater.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Great Falls, Virginia 22066

Jason A.

Job Details: 05/10/2023

CX complaint WASHER noisey. Found unit not level & F0E7 error. Checked motor section & stator screw loose. Blue locktite not disturbed. Used red locktite & secure screw. Level unit. Tried to calibrate DLMS & test wash. Control kicks out of both functions. Start QUICK wash & unit is advancing. Parts low stock > JJ; ordrng 1 W11614514 (ACU low stock) and 1 W11478526 (User Inter)

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Falls Church, Virginia 22041

Lloyd B.

Job Details: 05/10/2023

"Cx complained the unit leaked. Inspected the unit and found that the control gets 120v, but the user interface after installed, does not light up so I cannot test for a leak. Unit needs new control. No 2 techs needed; ordrng 1 W11550649 (control)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Spring Grove, Pennsylvania 17362

Sal R.

Job Details: 05/10/2023

"Per the previouse tech, I was able to access and replace the console. Unit test good. Unit is located in vacant new build home."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Ampthill, Virginia 23234

John P.

Job Details: 05/10/2023

Confirm CX is complaint of F1 error per service manual to replace ACU ordering ACU; ordrng 1 W11620481 (Acu)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Virginia Beach, Virginia 23464

Austin D.

Job Details: 05/10/2023

"cx complaint the unit is not washing the clothes. checked the unit and found that the belt had come off of pulley. replaced the pulley, motor, and belt. tested operation. unit is running as designed.; ordrng 1 W11283592 (motor ar vs) and 1 W11239857 (belt ar vs) and 1 W10721967 (drive pulley ar vs), used 1 W11283592 (motor ar vs), 1 W11239857 (belt ar vs), and 1 W10721967 (drive pulley ar vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Frankford, Delaware 19945

Michael E.

Job Details: 05/10/2023

"Replaced FC door as per previous diagnosis. During installation, i found shipping damage on the flange on the bottom of the door. I documented this in pics. Reordering FC door. Cannot reschedule due to direct to CX shipping; ordrng 1 W11593330 (FC door reorder)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Reinholds, Pennsylvania 17569

Justin L.

Job Details: 05/10/2023

Cx complaint unit making squealing noise and knocking. Was able to able to access unit and found no saved codes. Ran diagnostic and verified complaint. Found while winding down gearcase is squealing and while spinning it is slipping and knocking. Also found plastic dust from shifter not fully moving over. Ordering all parts needed for repair along with a 2 call count. Once in office will need to set return; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W10721967 (splutch) and 1 W11239857 (belt)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Columbia, Maryland 21046

Robert L.

Job Details: 05/10/2023

"cx complaint not starting door not closing, found door switch tab seperated, replaced door switch from truck stock, tested all ops ok, reordering for trcuk stock; ordrng 1 3406107 (switch,door RL VS), used 1 3406107 (door switch RL VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Alexandria, Virginia 22308

Demonte S.

Job Details: 05/10/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is icing over. Checked the Evaporator. Evaporator is Iced over. Cx stated that the Freezer isn't Freezing at times. I explained to the cx that it's because the Refrigerator is over cooling because the Thermistor in the Refrigerator Section. Unit will need the Thermistor. ; ordrng 1 W10316760 (Whirlpool Refrigerator Temperature Sensor)

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 05/10/2023

"Cx complaint the burners don't adjust. Ignited all burners and found they don't adjust down to simmer. I was able to adjust the 2 back burners down to small flames and they adjust from medium to high. The middle and 2 front flames stay at med-high flame, The precision flathead can't lock onto the valve stem to adjust, will need longer precision tool. Set up return when longer tool comes in and will contact cx to reschedule; snapped 4 QuickPics"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Olney, Maryland 20832

Justin S.

Job Details: 05/10/2023

cx showed me the refrigerator evaporator has frost forming on the cover again. the door gasket is not sealing at the bottom at all. test 90 and its not showing i can turn it on. went out and then back into diagnostics and now test 90 activated for about a minute then doesnt allow me to turn it on again. called tech support and spoke with a steve. file number. test 3 shows 75. resistance shows 75f on sensor. sensor has failed. cx does not want to proceed at this time; ordrng 1 W11395558 (cover(177.13)) and 1 W10917312 (gasket-dor(172.89))

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Dallastown, Pennsylvania 17313

Sal R.

Job Details: 05/10/2023

CX has a pipe that is leaking above the unit . CX has a plumber to address leak in water line on 5/11. I informed CX to call and reschedule after plumbing concerns have been addressed.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW4505MW0Q

Near Midlothian, Virginia 23113

John P.

Job Details: 05/10/2023

"CX complaint unit not working, checked unit found shield came of causing belt and cam to come off replaced belt and cam ordering shield; ordrng 1 W11409708 (Shield)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Rockville, Maryland 20850

Julian H.

Job Details: 05/10/2023

CX complaint about unit leaking every 2 days inspected & found a frost formation on RC evap found drip pan bowing up need evap cover tabs not there need to sealed evap compartment to direct airflow to top; ordrng 1 W11457241 (drip pan) and 1 W11087438 (motor-evap) and 1 W11256332 (cover-evap) and 1 W10841140 (adhesive)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Baltimore, Maryland 21217

Emmanuel R.

Job Details: 05/10/2023

"Cs unit is not working properly, couldnt confirmed , no error codes in the system and diagnotic cycle completed ok. Customer is used to her old machine and I had instruct her on how her new machine works. Unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near Severna Park, Maryland 21146

Dustin F.

Job Details: 05/10/2023

"upon arrival, unit was working.Unplugged and replaced control per previous tech. plugged unit back in and couldnt get any operation. confirmed connections good. contacted WP TL and spoke to adrian. he had me check voltage at p1 connector(red with white and brown wires) i got nothing. confirmed 122 at outlet. and then L1 on power wire to brown on p1 connector and read 'open' unit blew fuse. CX is not happy and will be looking for resolution to get unit replaced. in meantime i spoke to VL in office and got him scheduled for 5/16/23; ordrng 1 W10138793 (fuse) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Washington, District of Columbia 20003

Sherwood

Job Details: 05/10/2023

outlet trip whole unit while using wet vac to remove water. we reset breaker. then it sparked and shut the whole unit down. cx wants to get electrican then she will reschedule; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Waverly, Virginia 23890

Justin W.

Job Details: 05/10/2023

replaced handle tested unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB3

Near Winchester, Virginia 22601

Danny R.

Job Details: 05/10/2023

wrong part was order needs one of each hindge ordering other hindge; ordrng 1 WPW10299227 (hindges)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Parkville, Maryland 21234

Alexander D.

Job Details: 05/10/2023

"cx complaint still inconsistent temps in fz. sometimes it does get down to 0 but can get up to 20*, rc is usually between 32-40. inspected unit and verified complaint. unit in defrost and fz at 10* upon arrival. left doors open to until fan started running. fan getting steady 120v on any snowflake setting. evap thermistor reading 8.79k ohms in ice water. called techline. techline said control uses rc thermistor to cycle cooling on and off. rc thermistor reading 8.5k ohms in ice water, a little lower than other thermistor. replaced rc thermistor from v/s. advised cx to allow 3days for temps to adjust and call back if issues persist. techline mentioned issue could be the start of SS leak and may want to consider putting data loggers in each section.; ordrng 1 WPW10384183 (thermistor(AD v/s)), used 1 WPW10384183 (THERMISTOR(AD v/s)) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near McLean, Virginia 22101

Jason A.

Job Details: 05/10/2023

CX complaint FRIDGE not cooling. Compressor got noisey & locked up. Replaced compressor & install coupler & drier. Check for leaks. Ran vac & filled with 4.50 OZ R134a. Good running / equalise pressures. Test 38 100% 157W & FC is cooling > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Owings Mills, Maryland 21117

Brian R.

Job Details: 05/10/2023

cx has a list on unit. said unit ran and then came home and unit was shut down and off. nothing running and both sides warm and lost everything. said unplugged for awhile and plugged back in and unit started to work again. says ice bin has a crack down center and well as frost or ice in freezer section. unit set to normal temp range. not over packed tested and checked unit. unit not froze over and evap has normal frost pattern. will order parts needed and office will schedule.; ordrng 1 W11566851 (Control) and 1 W11518204 (UI Black) and 1 WPW10558424 (Ice Container)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 05/10/2023

"Cx complains that the Fc not cooling and make nosies again, isnpected unit, found a sheet of ice next to the blade faan. the fill tube leaks, the fill tube hosuing is loose causing the leak,, unit tested several times and ice maker works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mechanicsville, Virginia 23111

Chris B.

Job Details: 05/10/2023

cx comp unit will not cool insp unit cx had unit unplugged advised cx to run unit till return visit; schdld next appmnt for 5/18 THU !

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Newport News, Virginia 23608

Justin W.

Job Details: 05/10/2023

cx complaint unit not working. checked unit to find no error codes ran component activation. unit working as designed checked gearcase to find no oil leaks. cx showed video and error code f5e4 showed on video. notified cx to use unit if it happens again unplug unit wait then plug unit back in open lid then close lid and try again if that does not work for her to call us back cx agreed.

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Leesburg, Virginia 20176

Ken M.

Job Details: 05/10/2023

"Customer complaint is that the ice maker is forming blocks of ice in the ice bin, ice maker is leaking. Ran test 120 and the ice maker cycled properly. Ran test 97 and the ice maker started leaking between the mold and drive assembly. Ice maker mold has failed, ordering ice maker.; ordrng 1 W11646196 (ice maker)"

We serviced a

MAYTAG FREEZER

Model MFW2055FRZ00

Near Norfolk, Virginia

Lucas R.

Job Details: 05/10/2023

"upon arrival cx unit started making ice, temps at 5 and 42, removed ice block, unit has full frost pattern, found evap fan struggling, verrified 120 vac to evap fan, fan intermittently hanging up.; ordrng 1 WPW10464673 (motor-evap)"

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 05/10/2023

"Replaced control as per previous diagnosis. Tested and control is blinking in and out. Disconnected vent motor and tested and contriol is now working. FAE2, FAE3, F7E1 error codes. Tested and unit not washing. Replaced pump and motor and tested. Unit is now working but vent motor still needs to be repklaced. I left vent unplugged. Ordering vent fan motor. Cannot reschedule due to CX not sure when will be back to this house.; ordrng 1 W11414073 (vent motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Highspire, Pennsylvania 17034

Cody H.

Job Details: 05/10/2023

"Was able to access unit and replace parts per previous visit. Found door had different water fitting size and had to use VS wpw10271540 fitting to correct issue. Heated new gaskets to ensure proper fit, unit now works as designed, no further work needed.; ordrng 2 wpw10271540 (ch vs)s, used 2 WPW10271540 (1/4-5/16 JOHN GUEST) from stock"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW4

Near Bel Air, Maryland 21014

Neil H.

Job Details: 05/10/2023

REPLACED THE CAP UNIT WAS ONLY HUMMING UNIT WILL WORK AND RESPOND IN DIA BUT NOT IF TYOU SELECT REGULAR CYCLE ORDERING NEW CONTROL; ordrng 1 W11603811 (Whirlpool Washer Control Board)

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Dunkirk, Maryland 20754

David J.

Job Details: 05/10/2023

"CX complaint when unit is running loud screeching noise happens. Arrived today and verified complaint found as soon as unit is turned on tensioner pulley is very loud as well as found. Roller wheels are making a rumble noise. Inspected belt and found premature wear marks that are potential for a break in the future. Ordering all parts for return visit to properly repair unit, all parts are in stock and scheduled CX for appointment. Will return on appointment date.; ordrng 4 WPW10314173 (Roller)s and 1 W10849499 (Dryer belt) and 1 W10837240 (Idler pulley)"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Clarksville, Maryland 21029

Robert L.

Job Details: 05/10/2023

"cx complaint not agitating or spinning, found f0e5 stored, found only washplate moves, hub stripped, attempted to remove washplate, tried for 10 minutes wouldnt budge, explained options to cx they decided to get new unit, collected $120 visa"

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Charlottesville, Virginia 22903

Eric F.

Job Details: 05/10/2023

"Cx thought unit was still under warranty from previous work. Unit is currently working okay, cx refused service.; ordrng 1 W11454738 (gearcase) and 1 look"

We serviced a

WHIRLPOOL WASHER

Model MVWP576KW1

Near Charlottesville, Virginia 22903

Eric F.

Job Details: 05/10/2023

Quoting cx for job that we were waiting on POP for last year. Cx taking 30 days to think about job.; ordrng 1 W11454738 (gearcase) and 1 WPW10427633 (pulley shield) and 1 W10721967 (drive pulley) and 1 W11213879 (belt) and 1 look

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near Ashburn, Virginia 20147

Ken M.

Job Details: 05/10/2023

Customer did not have the console and neither does the office. Called office to determine where the part is and it has not been checked in by us. Office calling JennAir to try to get a tracking number on the console.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 05/10/2023

As per previous visit was able to access unit and replace parts. Tested unit aqnd unit checks good no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Haymarket, Virginia 20169

Ezra M.

Job Details: 05/10/2023

"noise. found debris (broken plastic piece, unable to locate origin in unit, ) in drain pump. cleaned out, reinstalled, retested, unit sounds normal. ran full diag cycle, no leaks, no errors."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Leesburg, Virginia 20176

Ken M.

Job Details: 05/10/2023

"Customer complaint is that the unit is arcing inside the cabinet. Found that the rack has been making contact with the interior of the cabinet, which has arced the paint away from the liner. Unit needs touch up paint. Could not find paint part # on IPL. Contacted Whirlpool Tech Support for assistance and documentation. Determined part # 8212473 can be used. Touch up paint applied to arc marks. Asked customer to give the paint time to dry before using unit."

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Mount Rainier, Maryland 20712

Sherwood

Job Details: 05/10/2023

cx compliant not draining. found codes f9e1 and f9e2 installed harness and drain pump. unit it not drain. ran csalibration after repair.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, Virginia 23452

Branden R.

Job Details: 05/10/2023

"cx under impression unit has 10 year warrenty , advised cx unit is no longer under warrenty and service will be 120 not including parts or labor . cx refused service asking if there is anyone they can contact . advised to reach out to WP and see if they are willing to help out with unit . cx is reaching out to WP"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Norfolk, Virginia 23503

Carl A.

Job Details: 05/10/2023

"cx complaint of unit laeking water checked unit to find no error codes at this time did find water leaking from water valves found small crak in vavles,replaced part tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Wilmington, Delaware 19808

Taylor F.

Job Details: 05/10/2023

Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found the line fuse to be defective. Replaced fuse and unit is now working as designed. Tested several times. Job is complete.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 05/10/2023

cx complaint R/F burner wont always light. inspected unit and found r/f lights every 6-7 tries. I was able to clean the cap and found no results. I pulled the orifice out and clean it as well. ignitor is working but the spark is not lighting gas. I found the cap and burner head needs to replaced. qouted cx for repair and cx declined. charged cx only for service call fee $120

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Rockville, Virginia 23146

John P.

Job Details: 05/10/2023

"CX complaint unit leaking water onto floor checked unit, found evap housing pulled away from wall on right side, removed ice from behind housing, and secured housing to cabinet. Tested drain and found no obstructions in tube or trap."

We serviced a

MAYTAG DRYER

Model MEDX655DW0

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 05/10/2023

"CX complaint about unit not starting put unit on a cycle can heard how pts switch clicks went to the back & found an open thermal fuse replaced from VS tested & working CX PIF THRU APP; ordrng 1 WP3392519 (thermal fuse), used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Dover, Delaware 19904

Taylor F.

Job Details: 05/10/2023

Cx complaint is doors not aligned. Tested inspected and verified complaint. Found the doors slightly not aligned due to the cx putting food back in the doors. Releved doors and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFG00

Near Hampton, Virginia 23666

Justin W.

Job Details: 05/10/2023

"cx complaint fc door sags and ice accumating at top of fc. confirmed complaint ordering used spacers from v/s to repair door. reordering to replace v/s. tested unit working as designed; ordrng 2 WP487576 (rc door washer jw vs)s, used 2 wp487576 (spacer jw vs) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Virginia Beach, Virginia 23452

Lucas R.

Job Details: 05/10/2023

"replaced sump and dispenser, tested, unit working as designed."

We serviced a

MAYTAG DRYER

Model MED6230RHW3

Near Toano, Virginia 23168

Orbie

Job Details: 05/10/2023

"cx complaint unit not heating. verified complaint. checked unit found F3E2,F2E1. pulled unit apart to find faulty element as well as tco. replaced moisture harness due to F3E2 code as well. put unit back together and tested. unit working as designed. advised cx unit will smell for a little while element bakes in."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Wormleysburg, Pennsylvania 17043

Fred G.

Job Details: 05/10/2023

"Cx complaint unit is making a grinding noise. inspected unit and entered diag and found f3e3, f6e3. cleared codes and ran auto test and found when unit is empty in a spin I can hear the grinding from the gear case. I did check slider and found it to be ok, but i did found gear case oil. unit needs gearcase, slider, console, water valve to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11449841 (gearcase) and 1 W11478526 (UI panel) and 1 W11614513 (inlet valve housing)"

We serviced a

WHIRLPOOL DISHWASHER

Model w10786090a

Near Edgewater, Maryland 21037

Dustin F.

Job Details: 05/10/2023

"cx complaint: unit wont draininspected unit, confirmed CX complaint. Found F6E4 andF4E3 fault codes. with water in unit. Tested wash motor and have it reading open. Drain pump is also reading 2 ohms. Unit needs new sump assembly and drain motor. Quoted CX for the repair and charged $120.00 svc fee. rn cx doesnt want to repair."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Wilmington, Delaware 19808

Frederick R.

Job Details: 05/10/2023

"CX complaint is WM will not drain. Inspected/tested and found unit full of soaking wet clothes. After CX removed clothes I lifted unit up and found every functioning part completely defective. Gesrcase leaking oil. Unit completely inop. Ordering gearcase, splutch, belt, motor, capacitor, actuator, control and inlet valve. Unit has a manufacture dat of 37th week in 2022. This will be a 2 count gearcase job. Cannot reschedule due to FBO parts needed; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11409708 (pulley shield) and 1 W11395618 (capacitor) and 1 W11481722 (actuator) and 1 W11624938 (control) and 1 W11595805 (inlet valve) and 1 W11239857 (belt)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS1

Near Richmond, Virginia 23229

John P.

Job Details: 05/10/2023

CX complaint unit not working checked unit found bake element had thermal event and cooling fan making noise.Quoted CX:W11107275 $118.28 fanW11099784 $225.67 control W10779716 $63.68 element $200 labor$15 shipping

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Lititz, Pennsylvania 17543

Justin L.

Job Details: 05/10/2023

As per previous visit was able to access unit and replace part. tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Hanover, Pennsylvania 17331

Sal R.

Job Details: 05/10/2023

"CX complaint is that the nunti has lost cooling in the FC . I found that the Evap has a leak. I am ordering 1 sealed system repair. I am orderign all SS parts. Unit will need a 3 call count for return visit and LOKRING is requirred. Once the parts are avalible, please ahve someone formt eh office call to set a return date.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupling 4 @ tribs) and 1 W11504430 (coupling 6 @ tribs) and 1 W11506619 (coupling 33 @ tribs) and 1 W11109499 (drier filter) and 1 W11504445 (coupling @8 tribs) and 1 W11504447 (coupling @ 7 tribs) and 1 W11579351 (evap 2 @tribs) and 1 lokring (lokring) and 1 3callcount (3 call count)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Woodbridge, Virginia 22193

Richard B.

Job Details: 05/10/2023

"CX complant. Washer dosent start when starting. Inspected unit and found no error codes in diagnostics. CX stated she holds the power button and then holds the start button and the delay of the unit starting, stops machine. . Ran a test wash , Unit powers on . then when hitting the start button all lights progressively light up and unit starts cycle by sensing , then rotating slightly , then lid locking and then filling and starting rotation . Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Timonium, Maryland 21093

Neil H.

Job Details: 05/10/2023

CX COMPLAINT THE UNIT NOT CLEANING PROPERLY FOUND THE UNIT HAS NO ERROR CODES AND THAT THE UNIT HAS BUILD UP IN THE CORNERS AND ON THE TRACKS IT'S BEEN A WHILE THE CX HAS CLEANED UNIT RECOMMEND CLEANING AND FOUND MOTOR AND SPRAYER STRONG AND UNIT PASS THE SLIGHT BUILD UP IN THE CORNERS UNIT IS CLEAN $120

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 05/10/2023

Cx complaint of unit not cooling. Did confirm failed defrost thermistor. Changed thermistor and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Virginia Beach, Virginia 23464

Austin D.

Job Details: 05/10/2023

cx complaint unit is not cooling still. checked the iunit and found no gas in the system. so i added nitrogen and lloked for a leak. found a leak coming from the cabinet. used bubles to verify. called techline and took a photo for proof. called and sent in photo. was told unit is deemed unrepairable due to a leak in cabinet that is not serviceable. updated the cx.

We serviced a

IKEA MICROWAVE

Model IBMS1455WS0

Near Fairfax, Virginia 22030

Tanner B.

Job Details: 05/10/2023

"Found the start button failed , pulled console to replace button/ holder .. when pulling console the other holder for cancel button failed .. replaced the start button .. need to return to install other holder; ordrng 1 w11116990 (holder) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVD02

Near Upper Marlboro, Maryland 20774

Shane B.

Job Details: 05/10/2023

installed both ordered parts and restored power. cycled IM and valve activated but no water flowed. found fill tube blocked with ice. removed ice and tested again. IM filled. tested water dispensor it is working fine. no leaks anywhere. unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Phoenix, Maryland 21131

Neil H.

Job Details: 05/10/2023

CX COMPLAINT I/M NOT WORKING FOUND THE TRAY NOT TWISTING PROPERLY AND CUBES WHERE ON TOP OF CUBES REPLACED THE I/M

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 05/10/2023

"Replaced both parts, ran test cycle unit completed test without issues and no leaks were found. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model kdtm804kps0

Near Henrico, Virginia 23233

John P.

Job Details: 05/10/2023

"CX complaint unit flashing f8 E4 verified error code in control could see signs of soapscum in overflow pan ran test cycle twice along with normal cycle for 15 minutes observed no leaks CX also stated they have used dishwasher twice since issue happened with no issue, unable to determine where water came from at this time unit currently working as designed advised if happened again to call us back."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Street, Maryland 21154

Neil H.

Job Details: 05/10/2023

CX COMPLAINT FROST IN THE FC FOUND THE RIGHT SIDE HEATED THE FC GASKET UNIT SEALING AROUND ALL DOORS.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near White Hall, Maryland 21161

Neil H.

Job Details: 05/10/2023

CX COMPLAINT THE RIGHT DOOR HANDLE IS HIGHER ORDERING NEW RIGHT DOOR HANDLE AND SCREWS; ordrng 1 LW10858417 (DOR-FIP) and 1 W11123099 (handle) and 2 WPW10170540 (screw)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Baltimore, Maryland 21230

Emmanuel R.

Job Details: 05/10/2023

"Replaced center and LH crisper drawer rails, unit is now working properly."

We serviced a

KITCHENAID OVEN

Model kebs107sss04

Near Sterling, Virginia 20165

Simon

Job Details: 05/10/2023

CX cpmplaints OVEN not heating .OVEN tested bake .preheating less than 13 min temprature reachs 450 F.SZ

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Rockville, Virginia 23146

John P.

Job Details: 05/10/2023

CX complaint unit not working checked unit found bad latch and stricke replaced tested working as designed

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Chesapeake, Virginia 23320

Austin D.

Job Details: 05/10/2023

came out to resolve the issue. disassemgled the unit as neeeded. replaced all controls and put the unit back togehter. tested and calibrated the unit. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVWB855DW0

Near Woodlawn, Maryland 21207

Shane M.

Job Details: 05/10/2023

cx complaint of making a loud noise. found a stripped gearcase to washplate. unit needs gearcase washplate & slider. gave cx a quote for the repairs $768.21

We serviced a

JENNAIR RANGE

Model JDRP536WP00

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 05/10/2023

replaced parts tested oven griddle & burners all working COLLECTED $125 LABOR THRU APP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Middle River, Maryland 21220

Alexander D.

Job Details: 05/10/2023

"cx complaint getting frost in top left corner of fz. inspected unit and verified complaint. also noticed condensation on top of gasket more towards the middle. found small gap in top left of gasket. tried fluffing gasket with heatgun but still not closing gap, door is warped. ordering fz door and returning with gasket. advised cx door will be shipped to their house and to call office to schedule return visit after inspecting for damages; ordrng 1 W11435351 (fz door)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ06

Near Leesburg, Virginia 20175

Ken M.

Job Details: 05/10/2023

Socket received is too large for this unit. Bulb and control replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 05/10/2023

Per previous diag I was able to access and replace the ice maker and ice box fan. I then tested the unit and found that it is harvesting and filling. Unit is functioning as intended. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Virginia Beach, Virginia 23453

Branden R.

Job Details: 05/10/2023

"cx complaint unit leaking in fridge , checked unit and found drain pan not properly seated inside of unit allowing water to defrost into styrofoam . causing it to leak over time after a couple of defrost cycles . steamed out all ice and properly seated drain pan to allow water to flow properly when defrosting . tested and all major componets checked good and unit is running as designed ."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near York, Pennsylvania 17403

Sal R.

Job Details: 05/10/2023

"CX complaint is that the unit is still giving the F10E3 error code after repair. I found that after removing the outer door panel the orange diverter wire is severed due to the heat between in the hard black sound inner door rubber. I am ordering 1 main harness (W11568793). I called WP Tech Line and explained my findings. I also verified that per Technical Service Pointer #: W11540964, the heating element has been replaced (please see SDQ pic's). .; ordrng 1 W11568793 (main wire harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Aldie, Virginia 20105

Daniel J.

Job Details: 05/10/2023

noise from fridge last for hours daily ran test three evap fan normal ran test five step 4 and 5 noise present similar to sounds customer hears but informed its noramlly louder when happening ordering three way valve compressor and condenser motor customer will record sound when it happens again; ordrng 1 W11127829 (condenser fan motor) and 1 W11578205 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506635 (coupler) and 1 W11575003 (valve) and 1 WPW10143759 (dryer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Hampton, Virginia 23669

Lucas R.

Job Details: 05/10/2023

"cx complaint unit quit cooling, then started back up, checked unit tempos at -3 fc, and 35 ff, all dc loads passed, per cx lights were coming on slow, found indention on left hand door causing door switch not to make full contact, added spacer to resolve for time being, ordering door to complete, advised cx to contact office upon delivery.; ordrng 1 W11518696 (door) and 1 WPW10221048 (spacer lr/vs), used 1 WPW10221048 (spacer lr/vs) from stock"

We serviced a

MAYTAG WASHER

Model MVWC416FW

Near Damascus, Maryland 20872

Ricardo S.

Job Details: 05/10/2023

"Cx complains that the unit not working on any cycle, wont fill with water, inspected unit, i ran test mode found an error code f8e1 long fill .. the cold valve not working, conneciton cks ok, replaced valve assy, unit tested and works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Alexandria, Virginia 22309

Demonte S.

Job Details: 05/10/2023

Will need the Couplers & Access Valve to complete job. Rescheduled the cx. Talked with pervious Tech about not ordering these parts. Ordering the Access Valve & Couplers will use Compressor on return. ; ordrng 1 W11504415 (Whirlpool Refrigerator Coupler) and 1 W11504431 (Whirlpool Refrigerator Coupler) and 1 W11506619 (Whirlpool Refrigerator Coupler) and 1 W11506635 (Access Valve)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS04

Near Clarksburg, Maryland 20871

Justin S.

Job Details: 05/10/2023

cx showed me a video of the unit starting a cycle then the unit made a click and the turntable stops moving. the time stops moving but the light and fan remain on. the inverter and the mag have already been replaced for this issue. called tech support and spoke with a brandon. file number 7736206825. called the office to update; ordrng 1 WPW10586836 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Parkville, Maryland 21234

Alexander D.

Job Details: 05/10/2023

"cx complaint unit overfilled and flooded apartment. tenant is saying theres no water damage. tenant said that when it flooded he paused cycle and it stopped filling so issue shouldnt be valve getting stuck open. only have f7e5 shifter fault error stored. found J12 connector for shifter not plugged in all the way. resecured connection. ran drain pump in component activation to pump water out left from last visit. autotest runs good, no issues or errors came back. blew thru pressure hose from where it connects to tub and my 2nd tech can feel it come out the other side. pressure dome port is clear. must be a hole in pressure hose or an issue with the coupler because its NLA. called techline. TL agrees and said to run a weed eater cord in port to make sure its clear. see stickys; ordrng 1 W11662155 (washer harness) and 1 W11629601 (control) "

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Fairfax, Virginia 22031

Tanner B.

Job Details: 05/10/2023

Cleared ice/ frost and vaccumed out drain pan to prevent water from overflowing .. replaced rc evap thermistor and verified operation .. adjusted the unit to prevent units rc door from hitting top cabinet above unit and the side cabinet trim .. Job complete

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