Service History 538 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Aldie, VA 20105

Daniel J.

Job Details: 05/10/2023

noise from fridge last for hours daily ran test three evap fan normal ran test five step 4 and 5 noise present similar to sounds customer hears but informed its noramlly louder when happening ordering three way valve compressor and condenser motor customer will record sound when it happens again; ordrng 1 W11127829 (condenser fan motor) and 1 W11578205 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506635 (coupler) and 1 W11575003 (valve) and 1 WPW10143759 (dryer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Edgewater, MD 21037

Dustin F.

Job Details: 05/10/2023

"Cx complaint: not drainingInspected unit, confirmed cx complaint. found unit throwing F6E5 and F4E3 codes. Unit needs new sump assembly. ORdering new sump and putting Pre id parts for return visit in case needed.; ordrng 1 W11665769 (sump assembly) and 1 look (look)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES0

Near Forest Hill, MD 21050

Neil H.

Job Details: 05/10/2023

RF ELEMENT WAS COMING ON RANDOMLY FOUND THE SWITCH BURNED REPLACED THE SWITCH AND ELEMENT UNIT TESTED GOOD $377.31 COLLECTED

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Wilmington, DE 19805

Frederick R.

Job Details: 05/10/2023

"CX complaint is WM not working. Inspected / tested and found the issue with the water inlet is due to the fact that the CX has at least 50ft of garden hose that runs out of the window and sitting outside curled up then in through the basement window and about 25ft to the actual valve for the house. unit does bounce and bang all over the place in spin. Found level legs all out of balance. Adjusted leveling legs all the way up to lower the center of gravity but unit still bangs around. Ordering basket, gearcase, splutch, belt and suspension(just in case this should be replaced while basket is out). Cannot reschedule due to needing Lowes auth and direct shipment of basket to CX... 2 ct gearcase; ordrng 1 W10752719 (basket) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 WP22001995 (screw) and 1 W11130362 (suspension) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Columbia, MD 21044

Robert L.

Job Details: 05/10/2023

"installed FC door and bin per previous, tested all ops ok"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fairfax, VA 22033

Richard B.

Job Details: 05/10/2023

"CX complant, Unit gives f9e1 error code sometimes, Inspected unit and found no error codes stored in diagnostics, Found drain hose where it connects to disponer is full of black crud and has no high loop , Ran a test wash on machine . Unit drained for a while then drained again and never washed . Unit would not fill either in test wash or regular. Ordering fill valve , control and sump.. not in stock . further work needed. RB; ordrng 1 W11462459 (control) and 1 W11535094 (fill valve) and 1 w11416363 (sump)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Jacobus, PA 17407

Sal R.

Job Details: 05/10/2023

"CX complaint is that the unit is making a grinding noise. I found that in diag the unti had a F7E3 error code. I found that the shifter has failed causing the splutch to grind. I am ordeirn 1 splutch (W10721967), 1 belt (W11239857), 1 shifter (W11481722), and 1 motor (W11283592). Once the contract is apporved, please have someone from the office call to set a retun date.; ordrng 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11481722 (shifter)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0Q

Near Midlothian, VA 23113

John P.

Job Details: 05/10/2023

"CX complaint unit not working, checked unit found shield came of causing belt and cam to come off replaced belt and cam ordering shield; ordrng 1 W11409708 (Shield)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Virginia Beach, VA 23455

Carl A.

Job Details: 05/10/2023

replaced all parts tested works as designed called techline and document problem with it SPOKE WITH ADRIAN

We serviced a

WHIRLPOOL WASHER

Model NFW7200TW

Near Washington, DC 20007

Samuel R.

Job Details: 05/10/2023

replaced latch and tested unit now working.

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Dallastown, PA 17313

Sal R.

Job Details: 05/10/2023

CX has a pipe that is leaking above the unit . CX has a plumber to address leak in water line on 5/11. I informed CX to call and reschedule after plumbing concerns have been addressed.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Glen Allen, VA 23060

Chris B.

Job Details: 05/10/2023

called tech line spoke with andrew stated unit is non repiable stated wp will be texting me; saved tckt

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS05

Near Washington, DC 20003

Sherwood

Job Details: 05/10/2023

cx complaint ignition not even around burner. when turn off still clicking. found light on and igniter clicking when youm plug unit in. replaced switch harness unit is working correctly.

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Alexandria, VA 22314

Lloyd B.

Job Details: 05/10/2023

Cx complained of a tapping noise. Inspected the unit and found that the drain hose was tapping on the back of the appliance. Secured the hose to themachine and tested and it no longer taps. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Baltimore, MD 21208

Shane M.

Job Details: 05/10/2023

"cx complaint the unit isnt making ice. found temps to be off in FZ. removed evap cover, discovered a low cool. SDPICS. seal system issue w unit. ordering FZ evap, compressor w drier. 2ct needed.; ordrng 1 WPW10239732 (fz evap) and 1 WPW10143759 (drier) and 1 W10779331 (compressor)"

We serviced a

MAYTAG REFRIGERATOR

Model MFF2055FRZ00

Near Virginia Beach, VA 23462

Austin D.

Job Details: 05/10/2023

"cx complaint the unit has a defective gasket and door issues. checked the unit and found that the freezer gasket is torn and needs to be repalced. also the fridge door is warped allowing airflow to get into the fridge section. therfore, ordering new freezer gasket and a fridge door right hand.; ordrng 1 W10836785 (freezer gasket) and 1 LW10858417 (fridge door right hand)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/10/2023

"Cx complaint no heat and water on the floor.Ran diag, found 7-1 error. Ran a test cycle, the heater didn't work. Found open element, also found the vent leaking water inside the door. Replaced heater and vent using pre id parts. Cleatred error and ran a test cycle. The unit worked as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Sterling, VA 20164

Christian C.

Job Details: 05/10/2023

"Installed appliance manager, console, and oven sensor. Tested unit on bake 350. Temps on meter followed console. Left old parts with cx."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near McLean, VA 22101

Christian C.

Job Details: 05/10/2023

"Cx complaint unit does not work. Inspected unit found F8E4 float switch open, and F9E2 drain electrical problem. Found water in drip pan. Unit is not level. Leveled unit. Ran unit through diag cycle 3 times no leaks and no errors."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Elkridge, MD 21075

Robert L.

Job Details: 05/10/2023

"cx complaint LEDs out, found FC LED shorted, replaced LED from pre-id, parts and laobr covered under S-191AQ, tested all ops ok collected $120 visa"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Wilmington, DE 19808

Taylor F.

Job Details: 05/10/2023

Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found the line fuse to be defective. Replaced fuse and unit is now working as designed. Tested several times. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Olney, MD 20832

Justin S.

Job Details: 05/10/2023

cx showed me the refrigerator evaporator has frost forming on the cover again. the door gasket is not sealing at the bottom at all. test 90 and its not showing i can turn it on. went out and then back into diagnostics and now test 90 activated for about a minute then doesnt allow me to turn it on again. called tech support and spoke with a steve. file number. test 3 shows 75. resistance shows 75f on sensor. sensor has failed. cx does not want to proceed at this time; ordrng 1 W11395558 (cover(177.13)) and 1 W10917312 (gasket-dor(172.89))

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Suffolk, VA 23434

Zachery R.

Job Details: 05/10/2023

"cx complaint unit unreponsive, checked unit, unit displaying f2e1, cleared fault, ran test cycle, l1 is recieving 124vac , l2 reading 121vac and heater reading 244vac. tested all buttons on ui, unit has good airflow, unit working as designed."

We serviced a

KITCHENAID FREEZER

Model KFIS29PBMS00

Near Bowie, MD 20716

Shane B.

Job Details: 05/10/2023

"cx complaint is the unit not cooling. cx said it worked for 1 days, made a batch or 2 of ice then it stopped cooling. unit is set to recomended. prob shows 64 in FC. compressor is running. unit is pulling .82amps when checked at the wall. UV light shows no leaks in rear of unit. couldnt find anything glowing near either evap. neither evap have any frost on them. unit still has a SS issue. i called techline to document.. reordering SS parts. schedule when SS tech when parts are available.; ordrng 1 W11457263 (evaporator) and 1 W11580434 (3 way valve) and 1 W11506635 (coupler) and 1 W10276644 (compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrf535swhz10

Near Centreville, VA 20120

Richard B.

Job Details: 05/10/2023

"CX complant. No ice. Inspected unit and found CX stated unit made a few sporadic batches of ice since new. Fount after replacing ice maker , Unit rotated then did a self fill. Job completed, Old part returned for qaa .. RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Norfolk, VA 23503

Carl A.

Job Details: 05/10/2023

"cx complaint of unit laeking water checked unit to find no error codes at this time did find water leaking from water valves found small crak in vavles,replaced part tested and calibrated unit works as designed"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ03

Near Charles Town, WV 25414

Ken M.

Job Details: 05/10/2023

"Water damage assessed. Customer stated that after the door was replaced she had noticed a small puddle under the door, which she cleaned up, then went about her day. The following morning, she woke up to find water to the end of the island. Did inspect the ice maker barrel connection and it is fully seated at this time, but the prior tech did note that he found it unseated. Contacting office with findings.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model wtw5000dw2

Near Harrisburg, PA 17112

Cody H.

Job Details: 05/10/2023

"CX complains unit will not run cycle. Unit will instead continue to try to drain even when no water is in unit. Unit was unplugged on arrival. upon plugging unit in, unit began tryin to drain, when putting unit into diagnostic cycle unit would continue draining while also filling. Inspected under unit and found gearcase oil had got onto the drain pump and cause unit to short. Unit will need gearcase, drain pump, control, capacitor, actuator and splutch for return visit, As well as washplate and hub. Office to reach out to cx when all parts arrive and approved.; ordrng 1 W10876600 (drain pump) and 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W11395618 (capacitor) and 1 W10752283 (washplate) and 1 W10528947 (hub) and 1 W10752187 (washplate screw) and 1 W11116590 (control) and 1 W11095106 (harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Fallston, MD 21047

Neil H.

Job Details: 05/10/2023

"CX'S COMPLAINT FC WARMING UP FOUND LITTLE TO NO FROST ON EOTHER EVAP AND THE TEMP FC-7 RC-47 S.S. REPAIR NEEDED THE COMPRESSOR LOUD AND UNIT RUNS NON STOP 1,6 AMP DRAW; ordrng 1 W10276644 (compressor) and 1 WPW10608485 (evaporator) and 1 W11429989 (Whirlpool Refrigerator Solenoid) and 1 978026 (valve) and 1 W11492867 (Whirlpool Refrigerator Evaporator), used 3 LOOK (S.S. REPAIR) from stock"

We serviced a

JENN-AIR OVEN

Model JJW2730DS01

Near Williamsburg, VA 23185

Orbie

Job Details: 05/10/2023

"cx complaint unit not working and showing F2E0, F6E0 code. verified complaint. pulled facia off, reseated all connectors and plugged unit back in. called techline to document. spoke with robert. advised if cx calls back to send tech back out with control (W11179310) and communication harness (W11132991). tested unit and calibrated touch. unit currently working as designed and advised cx to call back if problem comes back."

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Gettysburg, PA 17325

Bernard M.

Job Details: 05/10/2023

"Cx complaint the burners don't adjust. Ignited all burners and found they don't adjust down to simmer. I was able to adjust the 2 back burners down to small flames and they adjust from medium to high. The middle and 2 front flames stay at med-high flame, The precision flathead can't lock onto the valve stem to adjust, will need longer precision tool. Set up return when longer tool comes in and will contact cx to reschedule; snapped 4 QuickPics"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near York, PA 17403

Sal R.

Job Details: 05/10/2023

"CX complaint is that the unit is still giving the F10E3 error code after repair. I found that after removing the outer door panel the orange diverter wire is severed due to the heat between in the hard black sound inner door rubber. I am ordering 1 main harness (W11568793). I called WP Tech Line and explained my findings. I also verified that per Technical Service Pointer #: W11540964, the heating element has been replaced (please see SDQ pic's). .; ordrng 1 W11568793 (main wire harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Harrisburg, PA 17109

Fred G.

Job Details: 05/10/2023

cx complaint unit bail arm came off. inspected unit and found ice maker is faulty. Called TC (W170ZU1APL1) was able to get the cx a PL. replaced IM and tested it. found unit now checks good.

We serviced a

WHIRLPOOL RANGE

Model MER8800FZ5

Near Frankford, DE 19945

Michael E.

Job Details: 05/10/2023

Replaced the cooktop abnd end cap as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Sterling, VA 20166

Daniel J.

Job Details: 05/10/2023

complaint door falling off and frost in freezer found damage to lower panel holding hinge in place cuaing hinge to be slanted stripped screw from stopper called tech line informed to have customer contact customer support due to cabinet not a servicable part

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Alexandria, VA 22308

Demonte S.

Job Details: 05/10/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is icing over. Checked the Evaporator. Evaporator is Iced over. Cx stated that the Freezer isn't Freezing at times. I explained to the cx that it's because the Refrigerator is over cooling because the Thermistor in the Refrigerator Section. Unit will need the Thermistor. ; ordrng 1 W10316760 (Whirlpool Refrigerator Temperature Sensor)

We serviced a

WHIRLPOOL DRYER

Model MED5630HC2

Near Newark, DE 19702

Taylor F.

Job Details: 05/10/2023

Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found the power supply to be 2VAC on L1 and 120VAC on L2. Unit does not have proper voltage. Cx needs to have an electrician correct power supply issue. Job is complete. Collected 120.00 service Call by CC.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, VA 23601

Justin W.

Job Details: 05/10/2023

cx complaint loud noise during spin. checked to find no oil showing on shield. removed pulley to find slight oil showing on splutch from gearcase. noise did not start until unit was trying to stop spinning. ordering parts needed for repair.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11510461 (washplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Frederick, MD 21701

Ricardo S.

Job Details: 05/10/2023

"Cx complains about a broken part on the left bottom part of the fridge. inspected unit, the fridge is uneven and i can't leveled because the roller wheel is broken .. order part; ordrng 1 WPW10359256 (roller-cab) and 1 WPW10359255 (roller-cab)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Pasadena, MD 21122

Dustin F.

Job Details: 05/10/2023

"cx complaint: new dishwasher not washingInspected unit, confirmed CX complaint, found F7E2 code checked motor and found wash motor unplugged. resecurred connection and tried again after clearing code. unit threw F7E2 again. Tested motor and motor read open. Unit needs new sump assembly. tried using pre id part but when i opened the part i found a burner assembly in it. wrong part in right box. reordering sump assembly.; ordrng 1 W11460946 (Sump Assembly (reorder)) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Richmond, VA 23226

Chris B.

Job Details: 05/10/2023

applied silcone and replaced thimbles tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Taneytown, MD 21787

Bernard M.

Job Details: 05/10/2023

"Cx complaint unit isn't cooling. Inspected and found FC is keeping items frozen but fan cover has small ice build up. Temp in RC is above 40 degrees. Removed evap cover and found good frost pattern, but the evap fan wasn't running. Replaced fan using pre-id parts, restored power and fan came on providing proper air flow in both sections. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Richmond, VA 23220

Chris B.

Job Details: 05/10/2023

cx comp unit will not wahs dishes insp unit conf cx comp found f6e1 ui no com f7e1 motor failure f10e1 vent motor prob ordering vent fan UI and sump to compltete repair; ordrng 1 W11622490 (UI) and 1 W11649995 (vent) and 1 W11416362 (sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX7355DHZ02

Near Hampton, VA 23666

Justin W.

Job Details: 05/10/2023

replaced light module in rc. when going to replace icemaker and solenoid found ice maker working and solenoid working. parts currently not needed previous tech repaired ice maker and solenoid.tested unit working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Parkville, MD 21234

Alexander D.

Job Details: 05/10/2023

cx complaint hood light not working on first use. inspected unit and verified complaint. found bulb burned out. replaced bulb but now it wont turn off. replaced control. tested unit. unit is now working properly

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Halethorpe, MD 21227

Emmanuel R.

Job Details: 05/10/2023

"Cs unit is making a rattling noise, confirmed complaint. I removed rear cover and couldnt locate the rattle. Removed druma nd found the roller wheels are very noisy so i replaced them. the noise still persists. Ordering idler that is also noisy and blower housing seal. Returning with blower incase.; ordrng 1 WP691366 (idler) and 1 W11415783 (blower housing seal) and 1 WP339956 (seal)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Leesburg, VA 20175

Ken M.

Job Details: 05/10/2023

Inner door and hinges replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Owings Mills, MD 21117

Brian R.

Job Details: 05/10/2023

"came out to replaced parts, 9 lights sent and 10 needed. replaced all but one over ice maker. all lights check now besides freezer and top 2 in fridge as we still need to replace that one. harness sent was wrong harness in bag but right part number. will reorder harness as well as order another set of lights to replace one over ice maker.; ordrng 1 W11632139 (Led) and 1 W11661567 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near York, PA 17402

Drew B.

Job Details: 05/10/2023

cx complaint unit is to warm in freezer foudn fc door not selaing.. and found the phillips screw in the left track is sticking out causing door not to close tightly.. reseated and closed now seal copmpletley.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23452

Branden R.

Job Details: 05/10/2023

"cx under impression unit has 10 year warrenty , advised cx unit is no longer under warrenty and service will be 120 not including parts or labor . cx refused service asking if there is anyone they can contact . advised to reach out to WP and see if they are willing to help out with unit . cx is reaching out to WP"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Columbia, MD 21046

Robert L.

Job Details: 05/10/2023

"cx complaint not starting door not closing, found door switch tab seperated, replaced door switch from truck stock, tested all ops ok, reordering for trcuk stock; ordrng 1 3406107 (switch,door RL VS), used 1 3406107 (door switch RL VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Mount Rainier, MD 20712

Sherwood

Job Details: 05/10/2023

cx compliant not draining. found codes f9e1 and f9e2 installed harness and drain pump. unit it not drain. ran csalibration after repair.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Townsend, DE 19734

Frederick R.

Job Details: 05/10/2023

CX complaint is WM squealing noise. Inspected/tested and found the splutch pulley and belt to be worn which is causing noise. Gave CX quote of $339.79. CX does not want to proceed at this time and paid the $120 SC fee by CC. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Reinholds, PA 17569

Justin L.

Job Details: 05/10/2023

Cx complaint unit making squealing noise and knocking. Was able to able to access unit and found no saved codes. Ran diagnostic and verified complaint. Found while winding down gearcase is squealing and while spinning it is slipping and knocking. Also found plastic dust from shifter not fully moving over. Ordering all parts needed for repair along with a 2 call count. Once in office will need to set return; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W10721967 (splutch) and 1 W11239857 (belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Virginia Beach, VA 23453

Branden R.

Job Details: 05/10/2023

"cx complaint unit leaking in fridge , checked unit and found drain pan not properly seated inside of unit allowing water to defrost into styrofoam . causing it to leak over time after a couple of defrost cycles . steamed out all ice and properly seated drain pan to allow water to flow properly when defrosting . tested and all major componets checked good and unit is running as designed ."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Frankford, DE 19945

Michael E.

Job Details: 05/10/2023

"Replaced FC door as per previous diagnosis. During installation, i found shipping damage on the flange on the bottom of the door. I documented this in pics. Reordering FC door. Cannot reschedule due to direct to CX shipping; ordrng 1 W11593330 (FC door reorder)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Chambersburg, PA 17202

Andrew S.

Job Details: 05/10/2023

Per previous diag I was able to access and replace the ice maker and ice box fan. I then tested the unit and found that it is harvesting and filling. Unit is functioning as intended. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Dillsburg, PA 17019

Fred G.

Job Details: 05/10/2023

cx complaint unit is not filling. inspected unit and entered diag and found o saved error codes. ran auto test and found unit finished without issue. i manually ran both water valve and found them to dispense just fine. recalibrated unit. unit checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Ashburn, VA 20148

Daniel J.

Job Details: 05/10/2023

top rack falling down installed new racl adjusters

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ06

Near Leesburg, VA 20175

Ken M.

Job Details: 05/10/2023

Socket received is too large for this unit. Bulb and control replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Abingdon, MD 21009

Neil H.

Job Details: 05/10/2023

CX COMPLAINT UNIT NOT STARTING I COULD DUPLICATE THE ISSUE UNIT WORKING FINE NO ISSUE.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Odenton, MD 21113

Shawn D.

Job Details: 05/10/2023

replaced left hand door and djiusted door gap in middle is pretty good cx said looks much better. dispensed water and no leaks. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB00

Near Guilford, PA 17202

Andrew S.

Job Details: 05/10/2023

Per previous diag I was able to access and repalce the thermostat. I then repowered the unit and verified that the unit began cooling. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Leesburg, VA 20176

Ken M.

Job Details: 05/10/2023

"Customer complaint is that the unit is arcing inside the cabinet. Found that the rack has been making contact with the interior of the cabinet, which has arced the paint away from the liner. Unit needs touch up paint. Could not find paint part # on IPL. Contacted Whirlpool Tech Support for assistance and documentation. Determined part # 8212473 can be used. Touch up paint applied to arc marks. Asked customer to give the paint time to dry before using unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Middle River, MD 21220

Alexander D.

Job Details: 05/10/2023

"cx complaint getting frost in top left corner of fz. inspected unit and verified complaint. also noticed condensation on top of gasket more towards the middle. found small gap in top left of gasket. tried fluffing gasket with heatgun but still not closing gap, door is warped. ordering fz door and returning with gasket. advised cx door will be shipped to their house and to call office to schedule return visit after inspecting for damages; ordrng 1 W11435351 (fz door)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Williamsburg, VA 23188

Orbie

Job Details: 05/10/2023

"cx complaint unit not cycling. found F1E2 error. tried going through auto cycle and unit filled filled, beeping and throwing F1E2 error code. verified 16.9ohm at p5 connector 1-3 and 2-3. unit needs control and Panel with UI to complete repair. control is special order. advised cx unsure when it will come in.; ordrng 1 W11462461 (control) and 1 W11461688 (Panel with UI)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Frederick, MD 21702

Ricky E.

Job Details: 05/10/2023

"w11025157 257.49, w11087226 151.28, labor 120.00, shipping 15.00, tax 24.53... the customer stated that the unit isnt washing. verified issue fnd an error for faulty sump and an error for no heat. unit has a faulty sump assy and control.. the customer want to buy a new unit...; ordrng 1 look/look (look/look)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Chesapeake, VA 23320

Austin D.

Job Details: 05/10/2023

replaced the knob and then tested the operation. unit is running as designed.

We serviced a

KITCHENAID RANGE

Model KFGG500EWH7

Near Dumfries, VA 22026

Robert W.

Job Details: 05/10/2023

"Cx Complaint is the cooktop came damaged, Inspected unit and found cooktop is damaaged whirlpool sent new cooktop but its damaged, Reordering Cooktop white; ordrng 1 W11478143 (Cooktop white)"

We serviced a

MAYTAG OVEN

Model CWG3100AAB25

Near Baltimore, MD 21206

Alexander D.

Job Details: 05/10/2023

"cx complaint oven not heating. inspected unit and verified complaint. found ignitor open and is getting 120v. replaced ignitor. tested unit. unit is now working properly. quoted 293.42, paid in full with c/c"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Warrenton, VA 20186

Ezra M.

Job Details: 05/10/2023

"noise during cycle. called and spoke to steve w/ techline - advised replace gearcase and splutch at the same time. ordering gearcase, wiill use other parts on return as needed.; ordrng 1 W11449840 (gearcase) and 1 look (look)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Great Falls, VA 22066

Lloyd B.

Job Details: 05/10/2023

Cx complained of lighting issues. Inspected the unit and found a few dim lights and few lights out. Unit needs new led's; ordrng 4 W11632139 (led's)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22032

Tanner B.

Job Details: 05/10/2023

"CX concern the unit making noise, adjusted condensor fan and tested unit . No noise.. fan was rattling.. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Waynesboro, PA 17268

Andrew S.

Job Details: 05/10/2023

Per previous tech I accessed the mag and diode however I found that the high voltage transformer has also failed. I contacted the office and secured the transformer. I set the return visit for Friday 5/12 AM preference.; ordrng 1 W11493408 (Transformer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Springfield, VA 22150

Robert W.

Job Details: 05/10/2023

Replacved bin and IM unit is working properly.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Virginia Beach, VA 23464

Austin D.

Job Details: 05/10/2023

"cx complaint the unit is not washing the clothes. checked the unit and found that the belt had come off of pulley. replaced the pulley, motor, and belt. tested operation. unit is running as designed.; ordrng 1 W11283592 (motor ar vs) and 1 W11239857 (belt ar vs) and 1 W10721967 (drive pulley ar vs), used 1 W11283592 (motor ar vs), 1 W11239857 (belt ar vs), and 1 W10721967 (drive pulley ar vs) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Haymarket, VA 20169

Ezra M.

Job Details: 05/10/2023

"ticket built for wrong appliance. should have been for combi oven, cust stated has extended warranty on that. advised will need to call contract company."

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 05/10/2023

"Cx complaint agitator cap comes out of place on every wash.Inspected part, found it loose and coming out easily. Not sure if the problem is the agitator r the cap. Ordering agitator W11550891 and cap W11611671; ordrng 1 W11550891 (agitator) and 1 W11611671 (cap)"

We serviced a

JENNAIR RANGE

Model JDRP536WP00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 05/10/2023

replaced parts tested oven griddle & burners all working COLLECTED $125 LABOR THRU APP

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Ampthill, VA 23234

John P.

Job Details: 05/10/2023

Confirm CX is complaint of F1 error per service manual to replace ACU ordering ACU; ordrng 1 W11620481 (Acu)

We serviced a

WHIRLPOOL FREEZER

Model WRF989SDAH02

Near Newark, DE 19713

Taylor F.

Job Details: 05/10/2023

Cx complaint is no cool. Tested inspected and verifed complaint. Found it to be 33 in the FC and 46 in the RC. Exposed evqap and had no frost pattern past a ball of ice on the cap tube. Unit is low on refrigerant. Quoted cx for repair of sealed system and they declined repair. Job is complete. 33 in FC46 in RC

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Haymarket, VA 20169

Ezra M.

Job Details: 05/10/2023

"noise. found debris (broken plastic piece, unable to locate origin in unit, ) in drain pump. cleaned out, reinstalled, retested, unit sounds normal. ran full diag cycle, no leaks, no errors."

We serviced a

JENN-AIR WINE CELLAR

Model JUWFR242HL1

Near The Plains, VA 20198

Ezra M.

Job Details: 05/10/2023

"not cooling. cooling on. unit unplugged on arrival. plugged in, compressor and condenser fan turned on, compressor not sounding normal. let run 15 mins, no heat at discharge tube on compressor, can hear refrigerant gurgling in unit. ordering compressor, evaporator, drier; ordrng 1 W11360594 (compressor) and 1 W10163273 (drier) and 1 look (look) and 1 W11506635 (valve)"

We serviced a

WHIRLPOOL FREEZER

Model WSF26C2EXB01

Near Arlington, VA 22204

Lloyd B.

Job Details: 05/10/2023

"Cx complained the unit did not cool. Inspected the unit and found that the rc and fc are both at room temperature with the compressor running. Unit needs new compressor and drier. Sealed system tech required. 2 job count. Service declined, job complete; ordrng 1 W10309989 (compressor) and 1 WPW10143759 (drier)"

We serviced a

MAYTAG WASHER

Model MVWB855DW0

Near Woodlawn, MD 21207

Shane M.

Job Details: 05/10/2023

cx complaint of making a loud noise. found a stripped gearcase to washplate. unit needs gearcase washplate & slider. gave cx a quote for the repairs $768.21

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Springfield, VA 22151

Robert W.

Job Details: 05/10/2023

"CX Complaint is the unit is frosting in FC, Inspected unit and found the FC rails not closing properly causing door not to seal. Ordering rails; ordrng 2 WP13055901 (rails)s"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Vienna, VA 22181

Tanner B.

Job Details: 05/10/2023

"When using ice dispenser the units breaker will trip.. found shorted wire that was pinched behind auger motor .. taped with electrical tape in mean time . ordering harness, part is special order; ordrng 1 W11676779 (harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Lancaster, PA 17603

Justin L.

Job Details: 05/10/2023

As per previous visit was able to access unit and replace parts. Tested unit aqnd unit checks good no further work needed

We serviced a

JENN-AIR RANGE

Model JGRP548HL00

Near Arlington, VA 22202

Lloyd B.

Job Details: 05/10/2023

"Cx complained the unit did not operate correctly at times. Checked the cooling fan for the right oven, P5 3 to P63 for the high speed resistence is 23ohms which is in range and for the low speed resistence is 31ohms, also in range. At the p7 1 to 7, there is 12vdc. There is an error code F8E3 for left oven cooling fan speed. The high speed resistence at the control is correct at 25ohms but the low speed is 414ohms. Unit needs new cooling fans.; ordrng 2 W11248652 (blower fan)s"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Frederick, MD 21701

Ricardo S.

Job Details: 05/10/2023

"Cx complains that the oven door handle is loose, cks unit, handle cks ok, I tighten the screws that support handle, unti cks ok"

We serviced a

WHIRLPOOL DISHWASHER

Model JDPSG244LS1

Near Derwood, MD 20855

Justin S.

Job Details: 05/10/2023

cx showed me the unit is getting a f8e4(overflow) error code. removed water from the pan and found a f9e2(drain) f8e4 in memory. ran the automatic test and the unit is filling washing and draining good. the unit is not leaking at the bottom even after running the diagnostic a second time. both times the unit drained good but the sink is clogged. cx needs a plumber

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF991BOOM01

Near Bowie, MD 20716

Shane B.

Job Details: 05/10/2023

"cx complaint is poor cooling in the RC, frost in the FC and the IM not working. unit is set to 33/-5. prob shows 55/10. thermistors shows as a pass in diagnostics, FC evap fan is running but i cant hear RC fan running. E1 ice maker error code. ran harvest cycle, IM completed cycle. RC evap is covered in ice. pantry UI is dead. thermistor reads 8.8k in ice water. i called techline with my findings. they advised leaving pantry UI unplugged and see how unit runs. unplugged UI. removed frost from FC rails. gaskets are sealing. cx paid service call. shes going to give it 48hr to get to temp and see if it makes ice. she'll call back if unit doesnt make ice after 48hr.; ordrng 1 WPW10565996 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21701

Ricardo S.

Job Details: 05/10/2023

"the client complains about a discoloration on both door, the client use the correct product to clean the stainless steel, so i took some pictures, the unit needs new doors; ordrng 1 LW11258450 (dor-fip) and 1 W11223753 (nameplate) and 1 lw11258441 (dor-fip)"

We serviced a

MAYTAG WASHER

Model MHW7100DC0

Near Fulton, MD 20759

Robert L.

Job Details: 05/10/2023

"cx complained f3e2 errors. cx replaced thermistor a month ago errors still popped. ohmed thermistor from control pinned j5 pins 3 and 4. got 13.8k ohms. ran sanitzed cycle, retested found 8.9k ohms. control issues. quoted for repair anf cx declined at this time. collected 120 from mc; ordrng 1 W11029154 (main control)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Alexandria, VA 22308

Demonte S.

Job Details: 05/10/2023

Installed the Ignitor. Tested the unit. Unit is heating. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Falls Church, VA 22044

Lloyd B.

Job Details: 05/10/2023

Cx complained the unit leaked. Inspected the unit and found a crack in the tub ring. Installed new tub ring and tested and it no longer leaks. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Hershey, PA 17033

Cody H.

Job Details: 05/10/2023

"CX complains unit is not producing ice. Ran unit through test 44 and icemaker had no rotation, ran unit through test 45 and unit filled with water. Replaced icemaker with pre i.d part. Tested icemaker in test 44 and icemaker rotated and filled in test 45 as designed. Unit now works as designed, no further work needed."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Manassas, VA 20112

Richard B.

Job Details: 05/10/2023

CX complant. Lights dont work. Inspected unit and found freezer LED totally out and ceiling lights burning very dimely. Changed freezer LED with 3 point led module that was pre IDed . Module was foamed in place. Cut harnesses of replacement LED and harness from old module and used the quick connectors furnished with 3 point kit. S191AQ covers parts and labor . Collected 120 service call RB .

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Spring Grove, PA 17362

Sal R.

Job Details: 05/10/2023

"Per the previouse tech, I was able to access and replace the console. Unit test good. Unit is located in vacant new build home."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Lusby, MD 20657

David J.

Job Details: 05/10/2023

CX complaint air duck in freezer was hanging down after previous text visit. Arrived today with new air duck installed new part and made sure it was properly secure to give good airflow to icebox. Unit is now working as designed job complete.

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