Service History 538 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stafford, VA 22554

Robert W.

Job Details: 05/04/2023

CX Complaint is the unit is making noise and clothes getting stuck under agitator. Inspected unit found o error codes did find agitator plate not sitting fully flush to basket. Ordering washplate and sputch.; ordrng 1 W11510461 (Washplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Hanover, PA 17331

Sal R.

Job Details: 05/04/2023

CX complaint was that the door gasker was not sealing allowing a warm aior leak. I was able to use a heat giun to help rep]lax the gasket to ensure a full seal. Unit test good.

We serviced a

JENNAIR MICROWAVE

Model JMW2430IL03

Near Takoma Park, MD 20912

Brian F.

Job Details: 05/04/2023

"MW door still not closing fully. Called tech line, described work already done to unit, told rep about front frame flatness issues by left switch, front frame not a serviceable part, rep recommended cx call WPL customer support. Depression in front frame does not appear to be caused by cx misuse. 6021333"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Hardyville, VA 23070

Justin W.

Job Details: 05/04/2023

cx complaint ice maker not dispensing ice and ice container gets stuck. confirmed complaint of ice bin stuck. removed ice bin forcefully and reseated. tested ice maker dispatches ice now. called techline spoke to Chris decreased time ice maker calls for water by a quarter of a turn on switch. tested no signs of overflowing or water dripping from fill tube. tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCS22EVMS8

Near Arlington, VA 22205

Jason A.

Job Details: 05/04/2023

CX complaint FRIDGE doesnt dispense water. RC items are freezing. Found reservoir frozen. Valve is buzzing when dispensing but no flow. Heated reservoir & replaced filter head. Raised RC temp setting 2 degrees. Test water dispense. Good flow. NO LEAKS > JJ

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS5

Near Dover, DE 19904

Taylor F.

Job Details: 05/04/2023

Replaced panel from previous diagnosis and unit is now working as designed. job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Macon, VA 23139

Kyle A.

Job Details: 05/04/2023

Cx complaint of unit barely making ice. Did confirm found temp average for fc at 0 and rc at 36. Found icemaker stuck in harvest and unable to twist back tray. Replaced icemaker and unit is now as designed.

We serviced a

KITCHENAID OVEN

Model KODE507EBS02

Near Fairfax, VA 22032

Richard B.

Job Details: 05/04/2023

"CX complant. Oven dosent work Prior diagnosis found unit needs console assembly. Installed console assembly and cycled power. Did a 350 preheat in both ovens and both are working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Winchester, VA 22603

Ezra M.

Job Details: 05/04/2023

cx complaint: unit is not running. verified reported problem. found capacitors read= 30uf=29uf and 200uf=197uf. found no conductivity from p8-4 to p9-1. ordering replacement motor.; ordrng 1 W11209428 (motor-drve)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model KODE500ESS02

Near Ashburn, VA 20148

Demonte S.

Job Details: 05/04/2023

"Installed the Harness Wire. Tested the unit. Unit is heating. Cx pointed to me that the User Interface that was just installed has a pin dent / blemish marks that will not come out. Confirmed issues with the User Interface. Reordering User Interface. ; ordrng 1 W11086141 (Whirlpool Range Control Panel, Stainless ( Defective reorder))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Sykesville, MD 21784

Brian R.

Job Details: 05/04/2023

cx complaint is freezer light out and fridge light is dim. units O-O-W and he knows. checked uniut to find bad freezer led light. replaced and now unit checks. jiob complete.

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near Columbia, MD 21045

Israel R.

Job Details: 05/04/2023

Customer complaint unit is not making noises. I tested unit and found the unit has a bad rollor. Took unit apart and replace roller and pulley. The custoemr has a overside washer to a regular size dryer. I told custoemr that she needs to get a smaller wash. If they are doing capaciy loads on the washer they are going over capacity on the dryer.

We serviced a

WHIRLPOOL DRYER

Model MED5630HW2

Near Gaithersburg, MD 20882

Justin S.

Job Details: 05/04/2023

cx says the unit will stop in cycle ans most times it doesnt pick up but other times it does start up. found 138vac at l1-n. 137vac from l2-n. and 275vac from l1-l2. cx is an electrician and confirmed incoming voltage is to hot at the breaker.

We serviced a

WHIRLPOOL OVEN

Model WMH78019HW06

Near Disputanta, VA 23842

John P.

Job Details: 05/04/2023

Found tstat for neutral open ordering tstat and spray paint per techline would need to contact parts distributor for part number. Will need 2nd tech to remove.Rick Sr#7736327838; ordrng 1 W11051821 (Tstat) and 1 W11268275 (Tstat) and 1 W11613599 (Fan) and 1 Spraypaint (Spray paint) and 1 2tech (2 tech)

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Boyds, MD 20841

Ricardo S.

Job Details: 05/04/2023

"Replaced endcap, unit cks ok"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near Severna Park, MD 21146

Israel R.

Job Details: 05/04/2023

Customer complaint unit is not turning off the light and fan stay on after closing the door. I tested the unit the switches and they are working. I pulled control and i cant see anything shorting. I tapped on the relays maybe they are stuck. I put everything back together and unit is working now. But now sometimes will turn it off and sometimes it works. There is something going on with the relay control. Ordering conttrol. 4 at tribles/.; ordrng 1 W11467778 (Control Electric)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near Bel Air, MD 21015

Neil H.

Job Details: 05/04/2023

"CX COMPLAINT THE LIGHT IS OUT UNIT RUNS BUT THE SWITCHES DON'T ALWAYS CATCH NEED TO REPLACE THE HARNESS/SWITCHES DOOR ISN'T BOWED AND HINGES STRONG NEED HELPER TO REMOVE UNIT; ordrng 1 W11449277 (HARNS-WIRE) and 1 WPW10128850 (arm), used 2 LOOK (2ND TECH) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Front Royal, VA 22630

Ezra M.

Job Details: 05/04/2023

"installed new door switch, verified proper operation"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Brandywine, MD 20613

David J.

Job Details: 05/04/2023

CX complaint unit throws off balance error code. And will sometimes come down and clothes are still wet arrive today and inspected unit. Found FOE5 error. Cleared error code and ran diagnostic cycle unit completed cycle but did notice during spin. The tub is very wobbly. Asked customer how long this has been going on and he stated since he received the unit in February. Inspected suspension and suspension is good. Checked under unit for any kind of pinches or oil and everything look good and tight. Hand spun inner tub and found tub is not round which would easily cause this error code. ordering enter tub for return visit. Customer will call when part arrives.; ordrng 1 W11178227 (Inner tub)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near ,

Eric F.

Job Details: 05/04/2023

"Confirmed cx complaint unit F8E0 error. Checked unit in diagnostic, Found F8E0 error, F6E0 error. Ran manual relay test on cooling fan, when testing fan F4E1 error populated, microwave cavity temp sensor. Fan relay working properly, fan spinning at correct RPM. Unit is likely experiencing voltage feedback due to issue with one or more parts. Ordering microwave cavity temp sensors, microwave acu, will use pre-id'd parts on return visit.; ordrng 1 W11290002 (microwave control) and 1 W10389447 (thrmst-fix) and 1 W10460457 (sensor) and 1 W11568584 (thermostat) and 1 W11233913 (sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Barboursville, VA 22923

Eric F.

Job Details: 05/04/2023

"Confirmed cx complaint unit not making ice, not cooling in fridge properly. Found fridge evap covered in ice. Put unit on 8 hour run/defrost timer, cx to call back on monday if unit is still iced over. If cx calls back must return with w11087438, evap fan with thermistor. Unit must be thawed for return visit, please remind cx when rescheduling."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Sterling, VA 20164

Simon

Job Details: 05/04/2023

CX complaints washer no power unit checks voltage 120 in 120 out new console replaced .the some issues no power to the unit .Main board ordered.SZ; ordrng 1 W11549931 (control unt (ACU))

We serviced a

MAYTAG DRYER

Model MEDC465HW

Near Dover, PA 17315

Drew B.

Job Details: 05/04/2023

cx complaint that unit is takin to long to dry. i found proper power to unit and also good vent flow.. and no issues with restrictions.. will also checked the element is good connunity and also found the timer to be cycling the ehat way to quickly.. needs timer WPW10185992 call to reschd when approved and return with washer ticket.; ordrng 1 WPW10185992 (timer)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Arlington, VA 22204

Jason A.

Job Details: 05/04/2023

CX complaint WASHER sqealing / squeaking noise at the start of hi spin. Normal size load. Checked motor section. Gearcase looks good. No oil or grease leaking. Belt & pulley has dark marks from where belt is slipping. Replaced splutch & belt. Level & DLMS calibrate & ran test wash. Loaded 5 big towels & got them wet & ran drain&spin.Heard a couple of squeaks during start of hi spin. Motor not in stok > JJ; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (cap)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesterfield, VA 23838

John P.

Job Details: 05/04/2023

"CX complaint unit not working checked unit found UI has signs of moisture getting on it and shorting board, ordering console as well as ui; ordrng 1 W11460908 (Console) and 1 W11460962 (Ui)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Harrisonburg, VA 22801

Danny R.

Job Details: 05/04/2023

unit will need blower housing its rubbing the blower wheel when it gets hot; ordrng 1 WPW10211896 (blower housing) and 1 W11676493 (seal hoiusing)

We serviced a

MAYTAG WASHER

Model MVWC465HW

Near Dover, PA 17315

Drew B.

Job Details: 05/04/2023

"cx complaint that unit is leaking mid cycle and also will not stop draining.. i found the unit to be leaking from the hose at the inlet valve inside the valve also the contorl getting stuck just pumpiung causing the unit to not start.. reset and reclaibrated and tested unit functioning afterwards but will need acu and valve for return make sure apprvoed before return with dryer ticket as well.. to schd together,; ordrng 1 W11608058 (acu)"

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Charlottesville, VA 22901

Eric F.

Job Details: 05/04/2023

"Confirmed cx complaint unit leaking. Found unit has heater with brass bushings, malformed door gasket. Bushings are rusted out. ordering updated heater and gasket.; ordrng 1 W11537778 (element) and 1 W11483553 (gasket)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Palmyra, VA 22963

Kyle A.

Job Details: 05/04/2023

Replaced suspension and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV08

Near Upper Marlboro, MD 20772

David J.

Job Details: 05/04/2023

CX complaint doors are not even an LED light is flickering when opening doors. Arrived today and verified complaint found LED light does flicker when doors open and closed. Tested door switches and they are working properly. Removed old LED light assembly and installed with new part. Tested unit lights no longer flicker when opening and closing the door. Inspected leveling feet and found only right side of refrigerator foot was down causing doors to be not aligned correctly. Re-leveled unit and make sure doors were level across. Unit is now working as designed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gambrills, MD 21054

Shawn D.

Job Details: 05/04/2023

"cx complaint unit never went below 20 degrees in freezer after repair. inspected unit confimred freezer at 25. pulled unit out removed cover and found oil on the factory lockfitting. cut fitting out and replaced it vacumed unit down and filled to recomended. unit is good; ordrng 1 w11504445 (coupler SD V/S), used 1 w11504445 (coupler SD V/S) from stock"

We serviced a

MAYTAG WASHER

Model SE1000

Near Takoma Park, MD 20912

Brian F.

Job Details: 05/04/2023

"Cx states front panel is loose, inspected and confirmed. Re-installed front panel, unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/04/2023

"Cx complaint icamaker only make a batch of ice per day. Ran test 56, found E5 error again. Im temperature 3.5F, thermistor reading 18Kohm from P7-1 P7-2 from control board. Replaced control board. Cx is monitoring the ice production"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Baltimore, MD 21239

Alexander D.

Job Details: 05/04/2023

cx complaint unit not making ice. cx thinks filter may need replaced since she hasnt replaced it yet and water out of dispenser is slow. cx couldnt figure out how to take filter out and didnt want to break anything. inspected unit and verified complaint. showed cx how to remove filter. water dispenses fine with bypass cap in. tested icemaker and there is small cubes in mold. icemaker isnt harvesting but getting 120v. replaced icemaker. tested unit. icemaker harvested and filled this time. unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Sterling, VA 20166

Simon

Job Details: 05/04/2023

CX complaints Refrigrator not cooling unit checks temprature on freezer about 110 F and refragrator the same .compressor running but no frost pattern on Evaporator.need SS tech. ordered comprossor drier .; ordrng 1 W11580057 (comprossor and drier)

We serviced a

WHIRLPOOL WASHER

Model WVWC465HW4

Near Dover, PA 17315

Drew B.

Job Details: 05/04/2023

cx complaiint that unit is not filling with wayter when checlingfoudn the code corresponding to the the issue. i found in test mode hot is good and cold is slow.. i found little chips of rock or somthing cloggedi n the cold valve and they said thy just had plumber do somthing last week so im guessing has somthing to do with that being the issue clogging the screen ran hose till nothing came out and cleaned screen and tetedn o issues elsewhere and appears to functional .

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Sykesville, MD 21784

Brian R.

Job Details: 05/04/2023

cx complaint is unit was running and she pulled lint screen and unit stopped and now wont start again. checked unit to find thermal fuse blown. replaced and tested unit and unit now checks. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Yorktown, VA 23692

Justin W.

Job Details: 05/04/2023

replaced sump tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF992FIFM00

Near Hampton, VA 23666

Orbie

Job Details: 05/04/2023

"cx complaint unit not cooling in fridge side. checked unit verified cx complaint. found frost built up at rc evap. as per service pointer W11376817A, replace evap cover and control (S code: S15330). charging cx for diag fee and everything else is covered and 2 counted.; ordrng 1 W10889841 (cover-evap)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS01

Near Rockville, MD 20853

Justin S.

Job Details: 05/04/2023

cx says the unit has twice warmed up on the top of both sections but stayed cold at the bottoms. test 1 and 2 pass. test 3 can feel air movement on both sides. test 4 the evaporators are getting full frost patterns. and then stop cooling after their section is complete. test 7 to 2 now. cx says the unit has been working good for about a month

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fairfax, VA 22030

Richard B.

Job Details: 05/04/2023

"CX complant. Washer not working. Prior diagnosis found unit needs lower harness motor and capaciter. Installed and tested unit by running a wash cycle. Unit . locks , fills , Agitated and drains . Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Huntingtown, MD 20639

Shane B.

Job Details: 05/04/2023

cx complaint is the lights in the top of the RC section being out. lights in the pantry drawer is also out. i bypassed the LED in pantry that was out. lights in RC flickered but did not come on. replaced LED module in RC section. lights are now working. cx did not want to pay for the other light due to cost. cx paid for repair when the other ticket was done. both jobs paid at same time. unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/04/2023

cx complaint unit will not wash . checked unit and found no error codes ran quick cycle and found when switching into wash it agitates 1 time and restarts and tryed to shift into wash again and just keeps reseting . ordering control motor and actuator for repair . sense all componets are in range but control restarts .; ordrng 1 W11481722 (Shift Actuator) and 1 W11497303 (motor) and 1 W11607637 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leesburg, VA 20176

Ken M.

Job Details: 05/04/2023

"Customer complaint is that the unit is running noisy. Ran test cyc;le and when the unit went to agitate, the motor ran, but the washplate did not move. Inspection of the drive system found the splutch pulley loose and the belt detached. belt and splutch replaced. Replacement splutch assembly did not come with a new nut, so old nut used with Loctite applied to the threads. Unit retested and is working properly. Old parts left with customer."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Franklin, VA 23851

Zachery R.

Job Details: 05/04/2023

"cx complaint unit is loud during operation. checked unit, verified noise. checked blower wheel, blower wheel is defective, replaced wheel, tested unit working as designed. left old part with cx."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Winchester, VA 22602

Ezra M.

Job Details: 05/04/2023

work completed on job# 676773.

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW3

Near Dover, PA 17315

Drew B.

Job Details: 05/04/2023

cx complaint that unit is not powering on at times and flashes PF .. when arrived the last 2 loads ran ran no issues.. then found when checlking door switch no issues and checked all connectiona t console and control.. i found the unit where the power cord to plug in is lose and im assuming whenever the door is closed its losing connection.. resecured and no issues after running multipole times .. if calls back send shop job.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Berlin, MD 21811

Michael E.

Job Details: 05/04/2023

"CX complaint: low flow error code and leaking in front. Tested and verified complaint. F8E1, F0E5, F5E4, F0E1, F0E2 error codes. Also i found a large split in the bellow gasket. Service pointer on gasket advises to also replace the control for better off balance performance. Marking valves and pressure switch for return visit and ordering control and bellow gasket. Cannot reschedule due to 2 techs needed.; ordrng 1 W11322905 (ACU) and 1 W11314648 (bellow)"

We serviced a

WHIRLPOOL FREEZER

Model WRT511SZDW02

Near Washington Grove, MD 20880

Justin S.

Job Details: 05/04/2023

"the cx says the freezer is frosting badly. found an air leak between the liner to the cabinet. the unit needs more washer and screws installed so the doors line up. replaced the washers and screws so the doors are now closing without dragging on the liner. used sealant around both the freezer and refrigerator liners to seal for leaks. the unit is now good; ordrng 1 482338 (adhesive(js vs)) and 2 WP489497 (screw (js vs))s and 2 WP489467 (washer (js vs))s, used 1 482338 (sealant(js vs)), 2 WP489497 (screws (js vs)), and 2 WP489467 (WASHER (js vs)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Reading, PA 19608

Justin L.

Job Details: 05/04/2023

As per previous techs was able to access unit and replace parts. Harvested and filled unit now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hollywood, MD 20636

Shane B.

Job Details: 05/04/2023

cx complaint is the unit not filling with water or finishing cycles. i found no saved error codes. ran each water valve and found very little flow form cold valve. ran service cycle. unit completed cycle with no other issues then the cold valve. i replaced valves with preIDed part and tested again. both valves have good flow. calibrated unit. working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Snow Hill, MD 21863

Michael E.

Job Details: 05/04/2023

"CX complaint: smelling gas. Tested and verified complaint. I found gas leaks in 2 places. At the gas valve at the wall i was getting a leak at the valve handle. From the cooktop i was getting a leak at 2 of the burners, back right and front left. It seems the gas valves for those burners may not be closing all the way or some other defect allowing gas through. Called WP Safety. to document. Cooktop manifold needed but part W11509597 is unavailable even for wjirlpool at present. WP safety advised me to have CX contact them for resolution. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/04/2023

"Cx complains that the seal uder the door is broken, isnpected unit, the seal is defected and the door doesn't seal properly... tub seal cks ok order bottom door seal; ordrng 1 w11664713 (seal door bottom)"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB00

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/04/2023

wrong color.. re-order bezel; ordrng 5 w11544657 (bezel)s

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Columbia, VA 23038

Kyle A.

Job Details: 05/04/2023

Replaced cracked cooktop and tested unit and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Manassas, VA 20110

Tanner B.

Job Details: 05/04/2023

"Installed new fan w/ thermistors and pan after clearing ice from evap.. cleared water from pan, so it wouldnt get water onto floor . Ttested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Rapidan, VA 22733

Eric F.

Job Details: 05/04/2023

"Confirmed cx complaint unit elevated fridge temps. Found unit not going into defrost mode, ice buildup on evap. Checked control per service pointer, control is the upgraded version but I replaced it anyway. If cx calls back must return with thermistor wpw10384183. Cx must have unit thawed out, please remind her before return visit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT771REYW00

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/04/2023

"cx complaint not making ice, found mold empty fill tube clear, arm down, module not starting next cycle, replaced icemaker from pre-id, jumped L to V valve good, jumped T to H, cycled and called for water, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Dallastown, PA 17313

Sal R.

Job Details: 05/04/2023

"CX complain t is that the unti is not draining. I found in diag the unt has a F8E1 error code. I was ableto clear the code and run test cycles. I found that nether valve is allowing enough water through. I was able to remove the supply hoses and open into a bucket . Both supply lines are opperating. I am ordering 1 hot valve (W11316255), 1 cold valve (W11316256), and pressure switch (W11316246). Will use drain pump on return if needed. Once the contract is apporved, please ahve someone form the office call to set a return date.; ordrng 1 W11316255 (Hot Valve) and 1 W11316256 (cold valve) and 1 W11316246 (pressure switch)"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Aylett, VA 23009

Thomas B.

Job Details: 05/04/2023

Cx complaint of a rattling/vibration needs new cooling fan assy. Cx had it recorded also heard thos noise coming from the rear of the cabinet checked screws none overtightene. cx also had a loose screw that scratch/scuffed the top of the door panel.; ordrng 1 W11107275 (fan-blwr)

We serviced a

WHIRLPOOL WASHER

Model ghw9400su0

Near Herndon, VA 20170

Simon

Job Details: 05/04/2023

CX complaints about no spining error f06 motor controll .replace the motor controll unit tested no error code .unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Middle River, MD 21220

Dustin F.

Job Details: 05/04/2023

"upon arrival, discovered basket was defective. took picture. reordering basket and taking basket with me to be disposed. cx throwing away box; ordrng 1 W10554251 (Basket - Reorder) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Dagsboro, DE 19939

Frederick R.

Job Details: 05/04/2023

"CX complaint is WM not spinning. Replaced gearcase per prior diagnosis. Had a hard time getting gearcase in place but eventually did get it in. After putting unit back together i calibrated and tried to test it and had lid lock failure(F5E2). Unit wont move past fill and drain in test cycle. Ordering control and lid lock. Had cold water cpvc line break during repair. Went and bought new valve, shark bite couplers and cpvc line and repaired line. Water in floor of laundry room and lower level indoor/outdoor carpet. I cleaned and dried laundry room. CX stated she was worried about carpet that she would wet vac it herself and let it dry (CX signed TY stating such). Cannot reschedule due to AIG auth req. Cannot continue testing until lid lock is fixed.; ordrng 1 W11182868 (control) and 1 W10810403 (lid lock assy)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW1

Near Rockville, MD 20852

Roberto I.

Job Details: 05/04/2023

"Cx complaint green light not turning off, Gasket out of place.Inspected unit, found tub gasket hanging from the top. Re-installed gasket adding few dots of rtf in the channel.Ran diag, no errors. Ran a test cycle, the unit worked as designed, the light didn't turn on. Ran a normal cycle, the light turned on. I cancelled the cycle and the light turned off as designed. I was unable to replicate any issue with the indicator light at the moment."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVY08

Near Virginia Beach, VA 23454

Orbie

Job Details: 05/04/2023

"installed parts, but verified compressor amps. 1.09-1.15 amp during operation. verified sealed system in working order. unit appears to be working as designed. advised cx to monitor future operation after repair."

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Carlisle, PA 17015

Fred G.

Job Details: 05/04/2023

i was able to access unit and replace the lower harness and control as per previous visit. tested unit and found unit now checks good.

We serviced a

KITCHENAID FREEZER

Model KFIS29PBMS00

Near Bowie, MD 20716

Shawn D.

Job Details: 05/04/2023

"installed evap and uv drier, vaccumed sysrem down and filled with freon. unit started cooling.; ordrng 2 w10143759 (uv drier sd v/s)s, used 2 w10143759 (uv drier sd v/s) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Beaverdam, VA 23015

Thomas B.

Job Details: 05/04/2023

Cx complaint unit is not filling properly inspected unit heard odd buzzing from the cold water valve while filling cx states has had several times where it wouldn't fill at all removed and replaced the water valve assy tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KURR114KPA00

Near Virginia Beach, VA 23451

Orbie

Job Details: 05/04/2023

"Cx complaint unit not functioning. verified cx complaint,, plugged unit in. humming from rear, all LEDs light up on UI. bd comes up, then goes to A6 and shuts off. called techline spoke with Chris. found out that door was thinking it was shut causing UI not to respond. fixed issue. unit working as designed.. SR# 7736326026"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Washington, DC 20003

Sherwood

Job Details: 05/04/2023

f6e3 acu is needed stacked unit; ordrng 1 W11549931 (acu)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Waldorf, MD 20602

David J.

Job Details: 05/04/2023

"CX complaint unit will not start. After previous text visit he had found this unit needed a new control and user interface. Arrived today and verified complaint and found error code F6E1. Cut power to unit and removed outer door skin. Found a good amount of water on UI. Found that touch panel for UI, the glue holding on panel had come up and was letting water get to UI. Replace control and temporary fixed panel so water would not come through reassembled unit and powered on and had no response at user interface. Placed old user interface on and had power. Part was defective that was brought with me ordering parts for a return visit.; ordrng 1 W11414079 (Panel ui) and 1 W11413963 (Console) and 1 W11627526 (Harness) and 1 W11410066 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bel Air, MD 21015

Neil H.

Job Details: 05/04/2023

F1E1-Control: ACU FailureCX COMPLAINT F1E1 STORED ERROR AND CX SAID UNIT WILL RUN AFTER A WHILE 30-45 MINS UNIT WILL STOP AND FLASH ERROR ORDERING NEW CONTROL; ordrng 1 W11462458 (Whirlpool Dishwasher Control Board)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Tysons, VA 22102

Christian C.

Job Details: 05/04/2023

"replace cold water valve, and hot water valve run diag cycle all works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NBEXRT01

Near Chambersburg, PA 17201

Andrew S.

Job Details: 05/04/2023

"Per previous tech I was able access and replace the start device and cap. I then repowered the unit and found that the compressor came on for a few seconds and then shut back off. I then removed the start device and tested the resistence at the compressor. I found that it was reading 6.5 Ohms, 9.3 ohms and OL. I called JL to verify the diag. I am ordering the compressor, evap, drier and process stubs.; ordrng 1 W10309994 (Compressor) and 1 W10843121 (Drier) and 1 WP2188823 (Evap) and 3 W11506635 (Process Stub)s"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Leesburg, VA 20175

Ken M.

Job Details: 05/04/2023

"Gearcase replaced and calibrated. Issue remains, unit will not engage in agitate or spin properly. Contacted Whirlpool tech support to document continuation of issue. Actuator, splutch, control, capacitor, and lower harness have all been replaced. Unit deemed not field repairable.; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Stafford, VA 22554

Robert W.

Job Details: 05/04/2023

Cx Complaint is the unit is making noise. Inspected unit and found the motor making alot of noise also found rollers making a squeeking noise. Ordering Rollers and will use motor and blower on return; ordrng 1 WPW10314173 (Rollers)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Mechanicsville, VA 23111

Chris B.

Job Details: 05/04/2023

cx comp unit is very slow to make ice insp unit found no im error found im full of ice harvested im filled im fpound im fan motor blkowing cold air found gap in fc door and im bucket ordering gasket to seal gap per pic will need to tuck new gasket into old gasket to seal gap collected 120 sc 55 labor 15 ship 16.83 gasket 1.01 tax total collected 207.84 check 1188 cx paid in full; ordrng 1 w11573592 (gasket)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Herndon, VA 20171

Richard B.

Job Details: 05/04/2023

"CX complant. Washer beeps sometimes and dosent start sometimes. Inspected unit and found vent wax error , drain electrical error and also float switch error . Found units feet lowered all the way down. Leaned unit back and ran a test wash. Found no more water entering switch area, Found high loop installed , Will need vent wax motor , deflector , control and switch. Further work needed. RB; ordrng 1 W11649995 (vent) and 1 W11545290 (deflector) and 1 w11410066 (control) and 1 W11545764 (switch)"

We serviced a

KITCHENAID RANGE

Model KDRU783VSS03

Near Nokesville, VA 20181

Tanner B.

Job Details: 05/04/2023

CX Concern the unit not igniting cf burner .. found the cf valve/ switch would make other burners ignitie .. unit needs cf ignitiner; ordrng 1 W10833887 (cf ignitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hampton, VA 23666

Lucas R.

Job Details: 05/04/2023

"upon arrival temps at -2 fc, 35 ff, low pressure at -5' hg, unit working as designed, called techline spoke with robert to document. "

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHW01

Near Beltsville, MD 20705

Brian F.

Job Details: 05/04/2023

"Cx states unit not making ice, inspected, found water in tray. Ran test 59, ice box fan not spinning, receiving voltage. Installed new ice box fan, tested, unti is now working properly. When reinstalling fridge, hit old inlet valve and broke pipe, trimmed ands capped old inlet, cleaned water in basement. Cx would not sign ty card, called MA, told me to move on."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS04

Near Nokesville, VA 20181

Tanner B.

Job Details: 05/04/2023

"Unit wouldnt dispense ice, adjusted the auger shaft so it would grab the bin auger.. tested unit. Dispenses ice. Job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Damascus, MD 20872

Brian R.

Job Details: 05/04/2023

cx complaint is unit starts and sences and then shuts down and thats it. found codes F7E5 Shifter Failure F3E2 water temp fault F2E1 UI Stuck Button. tested and checked unit. found slidder blown out and replaced and tested unit. unit spins slow still and not running as it should. unit bounces betwwen sencing and wash and no water and then shuts down. same code came back up. ran through tests again and started a cycle and same issue but took longer for unit to take code. also when pulling unit found oil all over the place and motor and magnets and all covered in oil. unit may need to be rebuilt. will order control to further test unit. cx is calling maytag about unit and help and repairs will be more then unit. she paid service for today.; ordrng 1 W11100602 (Control 222.14)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Frederick, MD 21702

Ricky E.

Job Details: 05/04/2023

customer stated that the waterflow from the unit is slow. verified issue and fnd that the ice and water have lowered pressure. the filter when removed doesnt improve the water pressure. issue happened after the filter change... need parts...; ordrng 1 W10865826 (valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fayetteville, PA 17222

Andrew S.

Job Details: 05/04/2023

Cx complaint is that the unit is still throwing the F8E4 error code. I removed the front door panel and found residue at the dispenser housing. I also found that while the unit is running the lower door seal is not sealing properly. I als found that inlet port on the left of the tub is loose and allowing water to leak. I was able to tighten the port and verify it is no longer leaking. I am ordering the dispenser and door seal. I was able to set the return visit for Monday 5/8; ordrng 1 W11412300 (Dispenser) and 1 W11664713 (Lower door seal)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Washington, DC 20003

Sherwood

Job Details: 05/04/2023

cx complaint was leaking from filter housing. installed new housing repair complete.

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Bethesda, MD 20816

Samuel R.

Job Details: 05/04/2023

cx complaint unit is not completing cycle.tested unit and found error code f6e3.unit would not staert a cycle.unit needs a new control.cx will cal if they go with reapir.will need a 2nd tech for unit being a in a super tight spot.

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ2

Near Georgetown, DE 19947

Frederick R.

Job Details: 05/04/2023

"CX complaint. Orfice checked as proper conversion. Tubing and orfice charred from fire. Spoke to Robert at WPTL. D.ocumented by TL as a safety issueRecommends replacing tubing, fitting and . orfice.Cannot reschedule due to FBO parts needed. ; ordrng 1 W10306050 (tubing-gas) and 1 W10776437 (fitting) and 1 W11087486 (spud-orfce) and 1 W11560165 (spud conversion) and 1 look (look)"

We serviced a

WHIRLPOOL FREEZER

Model WRF997SDDM00

Near Lewes, DE 19958

Taylor F.

Job Details: 05/04/2023

Cx complaint is unit not cooling proeprly. Replaced the RC evap from previous diagnosis. Vacumed down and refilled with 5.50oz of 134A. Unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Waldorf, MD 20603

David J.

Job Details: 05/04/2023

"CX complaint unit is still doing the same thing after previous text visit. Arrived today and cannot verify complaint place unit enter diagnostic mode and ran every feature and could not get unit two trip. Temperatures were at 39 and 0�. Ice packs were frozen and freezer. No frost build up or moisture anywhere. Spoke with customer and try to understand when he sees this happen and to my understanding he never really sees it until the morning when he checks it and the unit feels warmer. To not re-create issue, call Techline and documented with same SR number from previous ticket. Unit is working as designed job complete"

We serviced a

MAYTAG REFRIGERATOR

Model MFF2558FEZ01

Near Indian Head, MD 20640

David J.

Job Details: 05/04/2023

"CX complaint unit is not cooling in both sections. Arrived today and inspected unit and found cooling feature turned off in unit. CX stated they turned the unit off last week. I turned on cooling and removed cover for evaporator. Unit was running for about 15 minutes and never started a frost pattern. I could hear gas and liquid traveling through. This unit has compressor warranty. Called MM and spoke with him, he had stated that unit needed compressor and that its possible after thats installed it may need an evap but we cant tell until we get this thing cooling. Explained all to Cx and shes aware. She stated shoe would like to repair and paid in full. Scheduled with office. ; ordrng 1 W10507884 (Compressor kit) and 1 Sealedsystemtech (Sealed system tech) and 1 Look (Look)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Pikesville, MD 21208

Shane M.

Job Details: 05/04/2023

cx complaint water under console for the 3rd time. pulled error codes. found FAE2. left console w cx ordering bezel w vent motor.; ordrng 1 W11545290 (bezel) and 1 W11414073 (vent)

We serviced a

WHIRLPOOL DRYER

Model MED6230HW0

Near Smithsburg, MD 21783

Andrew S.

Job Details: 05/04/2023

"Per preious tech I was able to access and replace the belt, idler and rollers. i then tested the unit and found that it is now functioning as intended. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Laurel, MD 20707

Israel R.

Job Details: 05/04/2023

Customer complaint unit is UI is not working. I found the unit displaying F6E1 errro UI communications error. I ound the UI needs to be repalce and console is peeling off. i had the console but i did not have the UI. Ordering UI and console. UI is special order part CAll customer when part is available.; ordrng 1 W11460962 (Control)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Manchester, MD 21102

Bernard M.

Job Details: 05/04/2023

"Cx complaint unit leaks. Inspected and found water marks coming down the front of unit form the dispenser. The water leaks from under door. Replaced dispenser using pre-id parts, ran test cycle and no leaks were found. Unit checks good"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Vienna, VA 22181

Christian C.

Job Details: 05/04/2023

"Instaled (spark module LF), LF burner head, RF and LF oriface holders. Tested all burning fine.While putting back screws some are defectivce. Ordering RF oriface holder, RF burner head, and screws for all burners.; ordrng 1 W11334712 (RF oriface holder reorder) and 1 W11344539 (RF burner head) and 8 W11323309 (screw)s and 4 W11643628 (screw)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ05

Near Seaford, VA 23696

Justin W.

Job Details: 05/04/2023

"removed unit with ca replaced waveguide cover, mag, cap, transformer. tested unit working as designed remounted tested again in place unit working as designed"

We serviced a

KITCHENAID RANGE

Model KCGD506GSS05

Near Purcellville, VA 20132

Ken M.

Job Details: 05/04/2023

"Customer complaint is that the burner flames are too high, found soot on the bottom of the pans. Inspection of the burner spuds found the wrong LP spuds in the wrong positions. No LP kit was left with the customer. Spuds replaced with correct spuds. Unit tested and is working properly. Remaining kit left with customer."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB6

Near Moseley, VA 23120

John P.

Job Details: 05/04/2023

"Found bulb had sperated from base, removed base replaced bulb tested working as designed.; ordrng 1 8206232A (Bulb JPV/S), used 1 8206232A (Bulb JPV/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/04/2023

complaint doors on side by side uneven adjusted right side door moved both doors apart as much as possible gapping close top to bottom bottom has no adjustments heated gaskets informed customer to try to prolong any door opening as much as possible so gaskets can form

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