Service History 536 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Lancaster, PA 17602

Drew B.

Job Details: 04/19/2023

eplaced icemaker and unit filled nd now checks goiod

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, VA 20148

Richard B.

Job Details: 04/19/2023

"duplicate job for previous. All parts for 675286 See those notes , Same unit same address, RB"

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Dover, PA 17315

Sal R.

Job Details: 04/19/2023

"CX complaint is that the door will not lock. I folund that the cause of the door not locking ios that the lid is fragmented at the LH hinge causing the door to raise on the left side when shut. I am ordering 1 lid (W11256781). I have set a return date for 4/24/23. I collected $494.22 for full cost of repair. , CX is paid in full as of 4/19; ordrng 1 W11256781 (lid 9@tribs)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS

Near Washington, DC 20008

Roberto I.

Job Details: 04/19/2023

"no answer at the door. Called office, seems like we have wrong address and the actual cx is located in California"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, VA 20148

Richard B.

Job Details: 04/19/2023

"cX complant. Dryer making noise. Prior diagnosis found unit needs blower wheel , housing , rollers and wheel , Two different tickets same machine , same address . When goiing to install parts found the motor bracket or bsse has broken and motor is flopping around , Fixed base tempoararly with sheet metal screws and reassembled. Advised cx to cut load size in half. Unit stuffed completely full. Lint screen completely full as well. Ordering base , housing , screws and motor. Not in stock , Further work needed. RB; ordrng 1 W10135695 (base) and 1 W11234001 (motor) and 1 WPW10211911 (housing) and 5 WP3387230 (housing screw)s"

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Manassas, VA 20109

Daniel J.

Job Details: 04/19/2023

washer no power stopped mid cycle found no led for console or control 120 going into control ohmed out drain pump from OL replacdd control and drain pump ran calibration and diag no errors no leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCS22EVMS8

Near Centreville, VA 20120

Daniel J.

Job Details: 04/19/2023

water coming out pulstating removed filter slow trickle removed unit installed by pass for filter head water normal gave qoute for repair removed fridge found coupler connecting the two copper lines spraying water onto floor slight bowing customer truned water off and is having a a different company repair copper lines paid by check 110 due for labor customer will reach out after repair to inlet line

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Columbia, MD 21045

Robert L.

Job Details: 04/19/2023

"upon arrival discussed service fee , cx thought unit had 10 year warranty, explained only certain parts, cx declined to have unit serviced, cancelled call"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JBC2088HTB

Near Washington, DC 20007

Samuel R.

Job Details: 04/19/2023

cx canceled at door advising they are replacing unit due to age

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Shippensburg, PA 17257

Bernard M.

Job Details: 04/19/2023

"Replaced parts, ran test cycle, and unit completed test without issues nor leaks. Unit checks good"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Ashburn, VA 20148

Richard B.

Job Details: 04/19/2023

"CX complant. Oven trim is bent and catches things. Inspected unit and found left trim strip that screws to oven cavity is bent , removed oven trim strip from wall oven combo , bent piece back into shape so it no longer catches cloths when wiping unit down and reassembled . Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Manassas, VA 20110

Demonte S.

Job Details: 04/19/2023

Inspected the unit. Found that the cx is saying that the Dryer isn't Heating / Long Dry Times. Checked the power at the Terminal Block. L1 to N = 121.5 Volts . L2 to N = 121.2 . L1 to L2 = 244.7 volts. I then. Started a Time Dry cycle on the unit. Heating Element is Heating. I then checked the Vent on the out side of the house. Vents are packed of lint. Removed all Lint that I could. A lot of lint started to blow out. ( Cx will need to have the Vent cleaned. Asked the cx did they a company come out. Cx stated no they did it then selves. Cx will need to have a company come out and check it out. No Damper Door on the Damper.) Unit is working as Designed. ( Please see Sd Pictures if any questions.)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Ashburn, VA 20148

Richard B.

Job Details: 04/19/2023

"CX complant. Dishwasher has poor wash performance. Prior diagnosis found unit needs control , drain pump , vent and vent motor . Installed control , vent deflector , vent . Found top rack missing. CX advised top rack was never installed due to being broken. Found rollers on rightt side sheared off, Advised CX to not use unit until top rack is in due to water pressure and possibal leak. One in stock. Further work needed, Evidence of unit overflowing in float switch due to upper rack missing. RB; ordrng 1 w11231352 (rack part)"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW4

Near Richmond, VA 23228

Joseph D.

Job Details: 04/19/2023

customer complaint you're not running confirmed complaint found drain pump intermittently not running no blockage in drain pump but two out of three times it will not completely drain must reschedule when available; ordrng 1 W10919003 (Drain pump)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Towson, MD 21204

Shane M.

Job Details: 04/19/2023

cx complaint of error code F8E0. can confirmed. pulled unit out found OL sensor. replaced temp sensor. preheated unit to 350F. unit working properly.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Westfield Terrace, PA 17070

Fred G.

Job Details: 04/19/2023

cx complaint unit is not heating. inspected unit and found 246.4vac to terminal block. i found polarity was good. i removed back cover and found upper thermal cut off was faulty and also found thermostat was faulty. i replaced both and found unit now heats. i then checked air flow and found exhaust vent hose was fully clogged. I advised cx to replace exhaust vent before using unit. unit now checks good.

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB03

Near Centreville, VA 20120

Demonte S.

Job Details: 04/19/2023

Installed the Coupler & Drier. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 1.6 Oz's. Checked the Evaporator. Good Frost Pattern. Unit is working as Designed. ( Any questions please check Sd Pictures. ) ; used 1 Wpw10143759 ( Drier ( DS / Vs )) from stock

We serviced a

AMANA DISHWASHER

Model ADB3500AWS

Near Lebanon, PA 17042

Fred G.

Job Details: 04/19/2023

cx complaint upper rack does not pull out and door doesnt latch. inspected unit and found all 4 upper rack wheels were faulty. also found latch itself was faulty. replace wheels and latch and tested unit. I found console is none responsive to cycle touches. unit needs panel control to correct issue. called TC due to part showing special order and was told the control panel was no longer available.; ordrng 1 6-919803 (control panel)

We serviced a

KITCHENAID OVEN

Model kfgd500ess04

Near Ashburn, VA 20147

Richard B.

Job Details: 04/19/2023

"CX complant. Lower oven dosent work. Inspected unit and found no error codes , Found lower bake igniter dosent start glowing when commanded, Upper oven cycles fine. Ordering lower bake igniter, Further work needed, Sceduled CX . CX owes 110 labor on return. In stock. Pre id igniter has the short leads and needs the longer leads . RB; ordrng 1 W11596211 (igniter 62.56)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Norfolk, VA 23513

Carl A.

Job Details: 04/19/2023

"cx complaint unit would not start ,checkedu nit to find that the strick on lid had cracked not allowing door lock to engaged replaced strick tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Wilmington, DE 19803

Taylor F.

Job Details: 04/19/2023

"Cx complaint is unit shaking when spinning. Could not verify complaint. Suspension tested good, spanner is tight. Everything is working as designed. Informed cx use and care of how to load machine properly. Job is complete."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Lancaster, PA 17603

Drew B.

Job Details: 04/19/2023

replaced wheel and motor unit ran and heated up and now checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near York, PA 17404

Sal R.

Job Details: 04/19/2023

"Per the previous tech , I found that the new ice chute had crack in secreing pin. I am reordering (W11098702), return set for 4/26; ordrng 1 W11098702 (ice chute 3@ tribs)"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Lebanon, PA 17042

Fred G.

Job Details: 04/19/2023

"i was able to access unit and found right front element was not the correct part on bag, our label was correct but the WP part number was wrong. I did replace the L/R element. ordering L/F element. also found when hooking up the power cord that the nuts to the terminal block were faulty. was able to replace them with van stock. scheduled cx for 4/24/23; ordrng 1 W11517959 (R/F element) and 3 WP3400029 (nut (FG VS))s, used 3 WP3400029 (nut) from stock"

We serviced a

WHIRLPOOL RANGE

Model KDRS505XSS04

Near Wilmington, DE 19808

Taylor F.

Job Details: 04/19/2023

"Cx complaint is back left burner not turning on. Tested inspected and verifed complaint. Found the valve to be defective. Ordering valve, cx paid in full by CC. Rescheudled for 4/24/23; ordrng 1 WPW10206287 (valve-brnr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bowie, MD 20721

David J.

Job Details: 04/19/2023

CX complaint customer thought kickplate was broken\defective. Arrived today and inspected unit and found kickplate is correct and found no defects. Showed customer other units with the same kickplate. Customer was unaware that this is how the unit was manufactured. Inspected the rest of the unit and customer stated that everything else was good. Unit is working as designed job complete

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20010

Roberto I.

Job Details: 04/19/2023

"CX complaint unit constantli drain.Plugged unit in, the drain pump started.Unable to unlock the door, the manual unlock didn't work. I was unable to open the door and verify m/s number. Based on informations we have, the unit is not registered and OOW, and the cx doesn't have pop but he stated that the unit is IW. Cx will call Whirlpool. If we go back, the unit needs control board W11574590, pressure switch W11044866 and door latch W11035628 (F11 and F24 errors).F11 F24"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEQ5

Near Milford, DE 19963

Frederick R.

Job Details: 04/19/2023

Upon arrivalunit is still working properly. Replaced control board per prior diagnosis. Programmed control to 1720. Tested unit after repair and is working as designed. Job is complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Grantville, PA 17028

Fred G.

Job Details: 04/19/2023

"i was able to access unit and replace the gearcase, belt, drive pulley, spin basket as per previous visit. tested unit and found unit now checks good."

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Centreville, VA 20120

Daniel J.

Job Details: 04/19/2023

builder removed cook top completely was sealed to base under cabinet with construction adhesive when finsihed husband contacted builder to reinstall unable to make it out while onsite replaced left front buner head and ignitor also replaced center valves left burner caps with unit for after its reinstalled

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Harrisburg, PA 17109

Fred G.

Job Details: 04/19/2023

"cx thought she was still under warranty, we talked about how the unit only has 12 months of coverage. cx then declined service once i told her it would cost $120 to diag unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Clarksburg, MD 20871

Julian H.

Job Details: 04/19/2023

CX complaint about no cool on RC inspected temps on arrival FC5* Rc48* went to RC evap no frost pattern looked defrost put unit on test 4 wait for substeps 4&5 7 was able to confirmed frost pattern on evap reset power & after couple tries 3 wya vale stayed on RC compartment CX is going to try to see if this works will need parts CX PIF FOR SVC CALL ONLY; ordrng 1 WPW10743957 (cntrl-elec) and 1 W11429989 (3 way coil)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Baltimore, MD 21244

Emmanuel R.

Job Details: 04/19/2023

Replaced valve and tested unit . Unit is now working properly.No leaks detected.

We serviced a

JENNAIR COOKTOP

Model C301

Near Bowie, MD 20721

David J.

Job Details: 04/19/2023

No work was performed at this job. For what Cx needed done parts are no longer produced. Too for unit is not longer in manufacturing

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Harrisburg, PA 17109

Fred G.

Job Details: 04/19/2023

cx complaint unit still leaks. inspected unit and found unit was leaning forward hard. i was able to adjust front feet and found unit no longer leaks. i called TL to file finding. unit checks good.

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Callaway, MD 20620

Shane B.

Job Details: 04/19/2023

"cx said the light under unit stopped working a day or 2 after last tech was here. confirmed complaint. display shows full, half, off but light does not work at all. i unplugged unit and inspected bulb. it is now blown. unit will need a new bulb. i installed control board and restored power. keypad works. advised cx not to press the light button until we put a new bulb in. ordering part.; ordrng 1 8206232A (lamp 40 watt)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, VA 23604

Lucas R.

Job Details: 04/19/2023

"replaced gearcase and cam, calibrated, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Lancaster, PA 17603

Drew B.

Job Details: 04/19/2023

cx complaint that unit hasnt made ice since repair of last icemaekr replaement. the unit had the contorl and icemaker replaced and temps and fan operations are no issues.. call techline spoke to TJ advised that connection on the harness at evap where this piggytails is bad.. will need W11592421 if doesnt have harness attached still show up and check connections again at the pre existing connection heads.; ordrng 1 W11580229 (evap assembly with harness)

We serviced a

MAYTAG WASHER

Model MVW5430MW02

Near Chantilly, VA 20152

Daniel J.

Job Details: 04/19/2023

complaint unit not adding enough water tested on normal and high fill water made it up to first row of holes in wash tub than added a little bit more also after using unit at times console no leds has to unplug unit and plug back in while testing unit went into spin than leds off and started draining removed console led normal blink on control 120 vac going in control ordering valves console and control; ordrng 1 w11576953 (console) and 1 W11627413 (control) and 1 W11513255 (valves)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Ashburn, VA 20147

Ken M.

Job Details: 04/19/2023

installed UI assy. Verified operation.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Ashburn, VA 20147

Ken M.

Job Details: 04/19/2023

"Gearcase, belt, agitator, bolt, and valve replaced and calibrated. Unit is working properly. Old parts left with customer."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Haymarket, VA 20169

Daniel J.

Job Details: 04/19/2023

unit stuck in drain damage to pressure port when changing out wire harness replaced harness tub stuck in drain this vist replaced control drain pan last vist while stuck in drain informed by tech line let fun for ten mins and it should stop if not possible damage to control after control ran calibration and diag no errors and than started quick wash and checked for errors none present no leaks

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Virginia Beach, VA 23456

Austin D.

Job Details: 04/19/2023

cx complaint grinding noise coming from the unit. checked unit and found no error codes and no oil under neath. cx states unit still cleans the clothes but just makes excessive noise during the begining of the cycle. tested the unit and could not recreate the noise. did however look underneath and found a worn slider. this can cause excedssive noise during the wash and spin. especially when switching between the two. replaced slider and ran a calibration cycle. after that i went ahead and tested again in a normal cycle. unit is running as designed. advised cx of the common noises she may here due to this unit being a direct drive and not a belt driven geaercase. cx agreed

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHB0

Near Shippensburg, PA 17257

Bernard M.

Job Details: 04/19/2023

Cx complaint the unit isn't cleaning the dishes. While attempting to enter diag found the keys weren't responding. After several attempts found error code F2E1 stuck key. Ran normal cycle and found the pump come on but it doesn't rotate the lower spray arm. Upper spray works. Pump is at fault. Ordering console and will use pump on return. Once parts are available contact cx to reschedule; ordrng 1 W11403919 (console)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Shippensburg, PA 17257

Bernard M.

Job Details: 04/19/2023

"Cx complaint unit doesn't start cycle. Entered diag and found error codes F7E7 and F7E6 motor faults. ran test cycle and when unit attempted to agitate and spin, it makes buzzing noise. Ordering motor and capacitor, found both in stock and set return for 4/24. Office will contact cx with time frame; ordrng 1 W11395618 (capacitor) and 1 W11283592 (motor)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Ashburn, VA 20147

Richard B.

Job Details: 04/19/2023

"CX complant. Microwave dosent work , Prior diagnosis found unit needs inner , outer , foam strip , bushing and badge. Installed alll parts and tested unit, Working as designed, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Sterling, VA 20164

Richard B.

Job Details: 04/19/2023

"CX complant. Filter jumps out of housing. Inspected unit and found filter not fully seated , Instructed CX filter must be pushed in enough that it clicks firmly when door closes. Job completed, RB"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Wilmington, DE 19808

Taylor F.

Job Details: 04/19/2023

"Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the terminal block and screws to be defective. Replaced terminal block and nuts from VS, cx is responsible for power cord. Unable to test unit due to not having power supply to unit. Job is complete.; ordrng 1 W10245259 (block-term TF VAN STOCK) and 3 WP3400029 (nut)s, used 1 W10245259 (terminal block TF VAN STOCK), and 3 WP3400029 (nut TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ1

Near Milton, DE 19968

Michael E.

Job Details: 04/19/2023

Replaced tub as per previous diagnosis. Tested unit and it is now working proiperly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHB00

Near Wilmington, DE 19808

Taylor F.

Job Details: 04/19/2023

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the Im full of water, but noit harvesting. Tried starting a cycle and it went halfway and stopped. Unit stopped mid cycle and would not turn. Ordering IM, cannot reschedule at this time.; ordrng 1 W11510803 (ice maker kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT118FFFE08

Near Baltimore, MD 21244

Emmanuel R.

Job Details: 04/19/2023

"Replaced icemaker, icemaker cycled and filled with water, advised allow 24/48hrs for icemaker to start making good ice. Temps are good. Unit is working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Troy, VA 22974

Eric F.

Job Details: 04/19/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlottesville, VA 22902

Eric F.

Job Details: 04/19/2023

"Confirmed cx complaint unit freezing up in freezer. Found door gasket malformed, letting air pass into cavity. Reformed gasket, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Charlottesville, VA 22911

Eric F.

Job Details: 04/19/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

JENN-AIR ICE MAKER

Model JUIFN15HX00

Near Charlottesville, VA 22901

Eric F.

Job Details: 04/19/2023

"Confirmed cx complaint unit not filling with water. Found inline power to water inlet valve unseated. Reseated line, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Charlottesville, VA 22901

Eric F.

Job Details: 04/19/2023

Removed sheet from under wash plate. Charged 120 diagnostic.

We serviced a

WHIRLPOOL DRYER

Model wed5100hc1

Near Shippensburg, PA 17257

Bernard M.

Job Details: 04/19/2023

"Replaced all parts per previous tech, was unable to test because cx had another dryer plugged into wall. If unit doesn't heat cx will call office."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Callaway, MD 20620

Shane B.

Job Details: 04/19/2023

installed dispensor. new door is much easier to open/close. found no saved codes. ran service cycle. unit compelted cycle and dispensor door opened properly. unit working as designed.

We serviced a

JENNAIR REFRIGERATOR

Model JS48SEDUDW12

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 04/19/2023

"cx complaint ice is melting together thinks dispenser door is staying ipen. inspected unit and found ice bin had been dumped in sink and is on drying rack so cant see how ice is. freezer is 1 and fridge 37 evap fan works, dispenser door looks to be sealing fine cant see light through it and worked everytime. theres 2 service pointers for this unit one for the dispenser motor coming apart and one for the issue saying to change ice door inside so gave cx quote for all parts and she agreed i collected payment and cx paid all but LABOR and will owe 165 on return. 2 instock at tribles so rescheudled for 4/24/23; ordrng 1 WPW10504754 (icedoor 51.73) and 1 WPW10546285 (dispenser motor 47.36) and 1 WP2180353 (chute door 14.26)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Wrightsville, PA 17368

Drew B.

Job Details: 04/19/2023

rpelaced needed parts and tested full wash operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Harrisburg, PA 17103

Fred G.

Job Details: 04/19/2023

i was able to access unit and found the RC door switch is stuck in liner. was not able to removed old swtich from liner. called TL talked to Andrew unit to sent to the exchange program.

We serviced a

KITCHENAID OVEN

Model KEBC147KSS06

Near Baltimore, MD 21210

Shane M.

Job Details: 04/19/2023

cx complaint the unit isnt powering on. found custom installed. caulked to wall. got cx approval for removing unit. removed caulk unit still attached somewhere. cannot removed unit. advised cx you got 30days on svc. cx paid svc by check.

We serviced a

WHIRLPOOL WASHER

Model MED5630HC2

Near Dundalk, MD 21222

Alexander D.

Job Details: 04/19/2023

"upon arrival, cx answered thru doorbell and said she just saw the confrimation email this morning and she emailed it back saying she wont be home. cx is going to call office and reschedule.; saved tckt"

We serviced a

MAYTAG WASHER

Model PAV2360AWW

Near Rockville, MD 20852

Ricardo S.

Job Details: 04/19/2023

"cx complains that the unit shakes when is spinining, inspected unit, the snubber is bad and belt, also the lid hinge is broken, unit need parts, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 2 WP35-2045 (pin- hinge)s and 2 WP35-2044 (hinge- lid)s and 1 WP21002026 (snubber) and 1 WP21352320 (belt)"

We serviced a

KITCHENAID DISHWASHER

Model KUDE60HXSS1

Near Rockville, MD 20852

Ricardo S.

Job Details: 04/19/2023

"Cx complains that the dispenser still leaking jet dry, inspected unit, the new dispenser has 2 different screws, they are too big and they damaged the frame and that's why it leaksorder parts; ordrng 1 WPW10195175 (dispenser) and 2 WPW10177098 (screw)s"

We serviced a

AMANA RANGE

Model AER6603SMS0

Near Potomac, MD 20854

Ricardo S.

Job Details: 04/19/2023

"Cx complains that the Lf burner not working, inspected unit, the element coil cks ok, no pwer from swtich, all connection on infinity switch cks ok, 240vac on switch, faulty part, order lf switch, brind the element just in case; ordrng 1 WPW10434452 (switch-inf)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Dunkirk, MD 20754

Shawn D.

Job Details: 04/19/2023

"arrived to cx showing me error on display says f0e7 and cx said every time she tries to use it unit wont work and says error. showed cx unit will do that after some washes to remind you can sets you up to start and showed cx when happens again just turn the knob and cycle changes looks liek she just hits start and leaves unit on normal. cant remove rotor screw i did not put it on tight so removed gear case assem cant seperate ticket says slider needs to be returned but cant seperate gercase unless i break it apart. replaced the gearcase motor,clutch,screws,rotor,slider then calibrated control in diagnostics then ran service cycle and everything sounds good. unit is good"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Greenbelt, MD 20770

Brian F.

Job Details: 04/19/2023

"Wrong part ordered, unit needs W11367297 (control board), W11502170 is just the cover.; ordrng 1 W11367297 (control board)"

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Riverdale Park, MD 20737

Brian F.

Job Details: 04/19/2023

"Cx states unit not making ice, tested and confirmed. Installed new drain pump and recirc pump, unit started having same problem, found unit was not draining, found garbage disposal still had knockout plug, removed plug, unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Centreville, VA 20121

Demonte S.

Job Details: 04/19/2023

Installed the Striker. Ran Service Test on the unit. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Chambersburg, PA 17201

Bernard M.

Job Details: 04/19/2023

Cx complaint unit doesn't wash clothes. Entered into diag and found no error codes. Ran test cycle and found unit makes buzzing noise during agitation but washlate doesn't move. Inspected underneath and found the gear case leaking oil. Gave cx quote for full repair and they'll be purchasing new unit. Cx paid $120 service fee.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Fairfield, PA 17320

Bernard M.

Job Details: 04/19/2023

"Cx complaint the oven light was staying on and unable to use. Accessed door switch and found 0.0 ohms. Replaced switch, and now the light turns off and unit preheats to desired temp. Unit checks good"

We serviced a

KITCHENAID OVEN

Model KGSS907SSS00

Near Valley Lee, MD 20692

Shane B.

Job Details: 04/19/2023

"cx complaint is the unit not maintaining temp. cx said it reaches set temp then cools back down. found no saved codes. sensor reads correct temp at room temp in diagnostics. i inspected bake ignitor and found it is very corroded. started a cycle and it ignited right away. at 380 element cycled off, 2 seconds later it reignited, took several attemps. on failed attemps there was a small blue flame. i called techline to document. they said unit isnt getting good gas flow. advised replacing valve and ignitor. cx paid in full for repiar. schedule when parts are available.; ordrng 1 WP9760229 (elctr-kit) and 1 WP9763716 (valve-gas)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Shrewsbury, PA 17361

Sal R.

Job Details: 04/19/2023

"CX complaint is that the RC LED flickers and strobs when the door is opened. I found that the LED is strobing when the door opens. I am ordering 1 RC LED MOD (W11043011). Once the contract is apporved, please have someone form the office call to set a retun date.; ordrng 1 W11043011 (RC LED MOD)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Parkville, MD 21234

Shane M.

Job Details: 04/19/2023

installed parts.

We serviced a

WHIRLPOOL OVEN

Model WEG745H0FS0

Near Washington, DC 20011

Roberto I.

Job Details: 04/19/2023

"Cx complsint gas smell when unit not in use.Turned gas supply on, used liquid leak detector to test all gas supply and gas valve/regulator connections, no leak found. possible internal leak from gas valve solenoids or surfave manifold. Left gas on for over 20 minutes without any gas smell. Unable to replicate the issue. If the cx calls back, please send tech with gas leak detector"

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW02

Near Middle River, MD 21220

Alexander D.

Job Details: 04/19/2023

"cx complaint water intermittently dripping from vent in rc ceiling. inspected unit and verified complaint. doors are sealing good, fan is working good, no overfrosting or sheet of ice in bottom of fz. removed evap cover and found screw blocking drain hole. removed screw. tested by pouring a cup of water down drain and its draining good now. unit is now working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Midlothian, VA 23113

John P.

Job Details: 04/19/2023

Installed sump tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Richmond, VA 23225

Chris B.

Job Details: 04/19/2023

cx comp unit rattles insp unit found compressor winning insp all piping and condensor compressor is winning loud unit will need compressor r600; ordrng 1 W11332037 (compressor) and 1 W11504415 (lock ring) and 1 W11504431 (lock ring) and 1 W11506619 (lock ring)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 04/19/2023

"cx complaint is the unit going off balacne, not filling with water properly and not spinning. unit is not sitting level and wobbles back and forth. checked for codes and found F0E5 off balance, F6E3 comm error, F1E2 motor drive module over voltage. cleared the codes and ran service cycle. unit completed it with no issues. i tested motor windings, they are in spec (8.7ohms each). ordering control board. levled and calibrated unit. schedule when part is available.; ordrng 1 W11614514 (control board)"

We serviced a

MAYTAG RANGE

Model MER7700LZ0

Near Hughesville, MD 20637

Shane B.

Job Details: 04/19/2023

installed both ordered parts and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model GBD307PRS00

Near Perry Hall, MD 21128

Alexander D.

Job Details: 04/19/2023

"arrived at cx house, knocked on door, no answer. called office, office called cx and he provided lockbox code to get in, house is vacant. once inside i called cx and went over oow pricing. cx declined service and would rather buy new considering age of unit. no service provided, no money collected"

We serviced a

MAYTAG DISHWASHER

Model MDB7949SDE2

Near Pikesville, MD 21208

Emmanuel R.

Job Details: 04/19/2023

"Cs lower rack wont go inside all the way and door wont close. Confirmed complaint. I found the wheels on the lower rack are frayed and coming off the bracket, no longer staying securely in place. Replaced all 4 wheelsa nd brackets. Tested unit. Unit is now working as designed.; ordrng 1 looklook (Parts list says i should have a control for this but i dont. And customer wasnt complain about the control.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near ,

Emmanuel R.

Job Details: 04/19/2023

Cs unit is not making good ice and frozen water on the back of freezer. Confirmed complaint. I found the icemaker is making small ice cubes and she has a frozen waterfall under the water spout. Tested icemaker and found fill tube is seeping water from the joint. I deforsted all the ice used permagum and foil tape to seal water fill tube. No longer leaking and icemaker is filling all the way now. Also replaced thermistor reading 7k in near 0 temps. Fan is also moving very slowly and making humming noise.Replaced evap fan. Unit is now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Prince Frederick, MD 20678

Shane B.

Job Details: 04/19/2023

cx complaint is the unit not making ice. cx said it worked for 3 days then stopped. when i arrived bin was empty. unit is set to recomended temps. prob shows -2 in FC. tried running IM harvest cycle. IM completed cycle. ran fill test and no water flowed. dispensor on front of unit also has no flow. tried to check temps in RC section but my prob kept jumping from 40-111. items feel very cold. found resovior frozen. thawered and water now works. ordering thermitor and UI for return visit. schedule when parts are available.; ordrng 1 WPW10384183 (thermistor) and 1 W11608967 (user interface)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW3

Near Sykesville, MD 21784

Justin S.

Job Details: 04/19/2023

replaced the inlet and the control. calibrated and ran the diagnostic test. the unit is now good

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Baltimore, MD 21206

Alexander D.

Job Details: 04/19/2023

replaced switch harness. tested unit. all burners igniting immediately now. unit is now working properly

We serviced a

MAYTAG DRYER

Model MGDX655DW2

Near Baltimore, MD 21206

Alexander D.

Job Details: 04/19/2023

"cx complaint pts switch fell into console again. inspected unit and verified complaint. replaced pts switch. tested unit. unit is now working properly. quoted 313.18, paid in full with c/c"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ01

Near Parkville, MD 21234

Shane M.

Job Details: 04/19/2023

installed harness. unit working properly.

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Harbeson, DE 19951

Michael E.

Job Details: 04/19/2023

CX complaint: grinding noise. Tested and verified complaint. I found the sound is coming from the drain pump when it activates and is a very loud grinding sound. Ordering drain pump. Cannot reschedule due to NW part; ordrng 1 WPW10276397 (drain pump assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV07

Near Georgetown, DE 19947

Michael E.

Job Details: 04/19/2023

CX complaint: loud when harvests ice. Tested and verified complaint. I found 2 problems. The dual valve is extraordinarily loud when the valve activates. Also IM is making a loud ticking sound when harvesting that i have not heard from anotgher IM. Its sounds like it may be on the verge of failing to cycle but it did complete when i tested. Orderingf IM and dual valve. Cannot reschedule due to SO part. CX would prefer ME for return visit if possible; ordrng 1 W11548540 (IM) and 1 W11548535 (dual valve)

We serviced a

WHIRLPOOL COOKTOP

Model WEE515S0LZ2

Near Alexandria, VA 22309

Leon

Job Details: 04/19/2023

cx complaint was fl burner didnt heat when it was on low confirmed issue replaced the infinite switch tested the unit by putting a pot of water on the burner. the pot of water came to a much fast cook then it was before replacing the switch

We serviced a

MAYTAG DISHWASHER

Model MDB7979SHZ0

Near Parkville, MD 21234

Shane M.

Job Details: 04/19/2023

installed allparts. cx installed unit him self.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2570FEZ03

Near Elkridge, MD 21075

Robert L.

Job Details: 04/19/2023

"cx compalint noise from compressor, found start relay making noise, found not seated fully on to pins of compressor, removed and reinstalled , secured with clamp, nosie gone , quoted $343 for relay replacement , cx to monitor, collected $120; ordrng 1 W11092533 (start-dev)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Baltimore, MD 21209

Emmanuel R.

Job Details: 04/19/2023

"Inspected unit and found the unit is leveled, the lower bracket that unit wasnt clip on. installed MW correctly but door still not lining up so i removed unit and set it on a flat ground to see if the chassis is being twisted but no, still not lining up. Called techline, he advised me he will complete the paper work and add note, they will be calling customer."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Gaithersburg, MD 20882

Julian H.

Job Details: 04/19/2023

CX complaint about unit not cooling on both sections found temps @ room temp no frost pattern on either evap went to test 4 confirmed 3 way valve changing position on substeps 4&5 compressor warm to the touch but running all the time fans working uit not equipped with dye did bubble test on joints looked good problem with sealed sys NEED A SEALED SYS TECH 3 COUNTS JOB MAJOR CX PIF SVC CALL P&L COVERED BY ENTITLEMENTS; ordrng 1 WPW10143759 (dryer) and 1 W10832994 (compressor) and 1 W11492867 (evaporator RC) and 1 LOOK (LOOK) and 1 W11506635 (process stub)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Nottingham, MD 21236

Shane M.

Job Details: 04/19/2023

"opened gearcased, was sent a used part. left control belt & splutch w cx. reordering gearcase 2ct Look (LOOK); ordrng 1 w11449840 (gearcase)"

We serviced a

MAYTAG REFRIGERATOR

Model MSF22C2EXW00

Near Alexandria, VA 22302

Jason A.

Job Details: 04/19/2023

CX complaint FRIDGE icemaker starts & stops making ice & water dispenses at an angle. Verified issues. Re-ordering icemaker. Used a wiretie to secure spout but fitting is loose. Ice bin is full. Showed CX how to reset breaker > JJ; ordrng 1 WPW10190961 (icemaker assym) and 1 8201537 (fitting)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Charlottesville, VA 22902

Kyle A.

Job Details: 04/19/2023

Cx complaint of high temps in rc. Did confirm baffle closed. Explained to customer units cooling. Freezer was 2f and fridge was 44f on arrival.

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Rockville, MD 20853

Julian H.

Job Details: 04/19/2023

replaced control & working

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