Service History 535 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hagerstown, MD 21740

Ken M.

Job Details: 05/05/2023

"Customer complaint is that the unit stopped cooling. Customer had the unit unplugged. Unit plugged in and the compressor and fans turned on. While removing the evaporator cover, the compressor and fans turned off. Light switch taped down to see if the unit would kick back over again. Unit will run for about 2-3 minutes and then shuts off. Unit did not form any kind of frost pattern in that time. Evap thermistor is reading around 71 degree(3.1kohm). While inspecting the compressor, it turned on and continued to run this time. Noticed the start relay was not fully seated on the compressor. Relay pushed in to fully seat. Monitored freezer compartment for temperature drop, which did not occur, unit is not cooling down. Sealed system issue. Ordering compressor and evaporator.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11504433 (coupler) and 1 W11504447 (coupler) and 1 W11546605 (evaporator) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Alexandria, VA 22304

Simon

Job Details: 05/05/2023

CX compliants DW leaks .unit checkes leveling unit .replaced the mold pads unit tested no leaks.unit workis as designed

We serviced a

KITCHENAID COOKTOP

Model KCES556HBL00

Near Rockville, VA 23146

Thomas B.

Job Details: 05/05/2023

Removed and replaced the cooktop and bezels tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Wilmington, DE 19805

Taylor F.

Job Details: 05/05/2023

"Cx complaint is unit making noise during spin. Tested inspected and verifed complaint. Replaced gearcase, splutch, gearcase and hub. Tested unit and unit is now working as designed. Job is complete.; ordrng 1 W11213879 (belt) and 1 W10721967 (drive pulley TF VAN STOCK), used 1 W10721967 (CAM TF VAN STOCK), and 1 W11213879 (belt TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Westminster, MD 21158

Marc M.

Job Details: 05/05/2023

installed compressor and drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with r600a and tested. unti developed frost pattern and now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA2

Near Frederick, MD 21703

Ricardo S.

Job Details: 05/05/2023

"Replaced parts, unti tested and works ok,, no leaks"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Frederick, MD 21703

Ricardo S.

Job Details: 05/05/2023

"Cx complains that the unit make noises when the blower is on, inspected unit, blower fan cks ok, the flapper behind the microwave is old and vibrates causing noise. so i remove the metal flapper then tested and blower, sound normal .. microwave wotks fine"

We serviced a

JENN-AIR RANGE

Model JES1750FS2

Near West Point, VA 23181

Justin W.

Job Details: 05/05/2023

replaced console tested unit heated to 350 left part for cx to dispose of. unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Nokesville, VA 20181

Richard B.

Job Details: 05/05/2023

"CX complant.Not dispensing ice . Inspected unit and when toggeling between crushed and cubes the unit dispenses cubes but not crushed, Ordering panel , some letters dim , also ordering ice bin and solinoid . Parts in stock , Further work needsed . In stock , RB; ordrng 1 WPW10309866 (solinoid) and 1 W11185686 (bin) and 1 W11556911 (panel)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW1

Near Olney, MD 20832

Brian F.

Job Details: 05/05/2023

"Cx states unit giving F8E1 (long fill). Entered diagnostic mode, found saved F8E1, cleared errors, ran auto test, completed with no errors. Ran pressure sensor test, pressure sensor working properly. When testing valves, the Intelliflow cx has installed cut water shortly after activating valve. Started a normal cycle, unit filled properly. Advised cx issues are being caused by intelliflow smart shutoff, washing machine working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Dover, DE 19904

Taylor F.

Job Details: 05/05/2023

Cx complaint is unit shaking and out of balance. Tested inspected and verifed complaint. Found the gearcase and basket to be defective. Replacewd both parts and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near New Castle, DE 19720

Taylor F.

Job Details: 05/05/2023

"Cx complaint is unit not cooling properly. Tested inspected and could not verify complaint. Found the unit cooling properly on arrival, unit had a full frost pattern. Checked all thermistors, defrost heater and fan. All things working as designed. Found a large gap in the RC door gasket. Corrected issue by installing 2 washers from VS. Unit is working as designed. Job is complete.; ordrng 2 WP487576 (washer TF VAN STOCK)s, used 2 WP487576 (washer TF VAN STOCK) from stock"

We serviced a

JENN-AIR OVEN

Model JDS1750FS0

Near Yorktown, VA 23692

Justin W.

Job Details: 05/05/2023

arrived to find cx has contract through ferguson pic included. advised we would have to be dispatched out under contract. cx stated with email evidence that he has been in communication with both us and ferguson. email he showed me was not in our system per Lauren. cx to have us dispatched correctly; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Chester, VA 23836

Chris B.

Job Details: 05/05/2023

cx comp unit will not dry dishes insp unit conf cx comp found heater wire not seated on heater seated wire tetsed unit working as desighned advised cx to ude rinse aid

We serviced a

WHIRLPOOL COOKTOP

Model G9CE3675XS00

Near Mechanicsville, MD 20659

Shawn D.

Job Details: 05/05/2023

cx complaint cooktop cracked when using it. inspected unit and found cooktop is bubbling and caused the cooktop to start cracking when heated. ordering stainelss trim cooktop for return; ordrng 1 W10365153 (cooktop)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Gaithersburg, MD 20886

Justin S.

Job Details: 05/05/2023

"cx showed me the door gasket is falling off. found the gasket isnt being held tight. sealed the gasket to the door and used a heat gun to make sure the door is sealed to the cabinet. the unit is now good; ordrng 1 8201711 (adhesive (js vs)), used 1 8201711 (ADHESIVE(js vs)) from stock"

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Washington, DC 20010

Emmanuel R.

Job Details: 05/05/2023

"Managment couldnt locate the unit, will need to reschedule. Also found the box to the control all mangled and control rattles like its broekn inside. Reorder control.; ordrng 1 w11527562 (control)"

We serviced a

WHIRLPOOL WINE CELLAR

Model JUW248LWRS21

Near McLean, VA 22101

Leon

Job Details: 05/05/2023

"cx complaint was unit seem warmer than it should be confirmed issue the unit was at upper 58 and lower 59 when i got into the home first i texted the THERMOSTAT which read the same ohmes the temp wasshowing then i took the unit apart and check the frost pattren which looked great, bi metal reading open and not build up around the condenser called WP sr#7736336103 they told me the right temps the unit should be at cx said they would call back if they want a new THERMOSTAT; ordrng 1 WP4344859 (THERMOSTAT)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Virginia Beach, VA 23454

Lucas R.

Job Details: 05/05/2023

"cx complaint unit freezing and thwing, checked unit, everything frozen, per cx ice cream and bread products will thaw and refreeze, L pressure -2 ' hg, good frost pattern, called techline spoke with butch, advised of unit neing in garage, low temps at night will cause shorter run times and thawing in fc, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WDT730PAHZ

Near Chantilly, VA 20152

Demonte S.

Job Details: 05/05/2023

Installed the Sump Motor. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Red Lion, PA 17356

Sal R.

Job Details: 05/05/2023

"With teh assistanse of a 2nd tech, I was able to access and runinstall the unit and checked drain system. I found that the drain filter had 2 bra pads a neckles and 2 dimes clogging the drain. I was able to remove the blockage and ran a test cycle. Unit now drain with out problems . I collected $200.00 via credit card for labor charges."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Virginia Beach, VA 23451

Branden R.

Job Details: 05/05/2023

cx complaint not draning and not spinning after repair checked unit and found UI will no respond to anything other then powering on and off . checked gear case and no oil . found green light flashing on control but would stop and go blank and start again after about 5 mins of the light not being on but unit still plugged in . ordering all parts for repair .; ordrng 1 W11419051 (control) and 1 W11195971 (motor) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11396717 (drain pump) and 1 W11478525 (UI)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78519LZ00

Near Arlington, VA 22203

Leon

Job Details: 05/05/2023

cx complaint was the fan didnt work confirmed issue replaced the control borad tested the fan after everything worked like it should

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Harbeson, DE 19951

Michael E.

Job Details: 05/05/2023

"CX complaint: seal leaking. Tested and verified complaint. I found a small hole in the bellow gasket. Replaced gasket, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Catonsville, MD 21228

Robert L.

Job Details: 05/05/2023

"cx complained unit wasnt washing. found a f7e6 error code. found motor buzzing in agitate. replaced capacitor from pre-id. recalibraited washer, unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stewartstown, PA 17363

Bernard M.

Job Details: 05/05/2023

Cx complaint unit doesn't complete cycles. Entered diag and found error code F8E1 long fill. Ran tets cycle and when unit was filling it made loud buzzing noise and water wpould trickle in. Test completed without further issues. Ordering valve and set return for 5/11. Office will contact cx with time frame; ordrng 1 W11513255 (inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Freeland, MD 21053

Bernard M.

Job Details: 05/05/2023

"Cx complaint unit isn't cooling enough in both sections. Inspected unit and found the evap fan wasn't running. Removed evap cover to confirm. Evap had good frost pattern. Replaced fan motor using pre-id parts, Restored power and fan began to run and air was flowing throughout unit. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model MED6230HW2

Near Chesapeake, VA 23323

Zachery R.

Job Details: 05/05/2023

"cx complaint unit making thumping sound, checked unit, come to find rear bulk head had rough patch catching felt, sanded bulkhead, tested, cx agreed unit sounds as it should. unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Middletown, DE 19709

Frederick R.

Job Details: 05/05/2023

CX complaint is water but no ice. Inspected/tested and IM harvest but wouldnt fill with water. Pulled off cover and found fill chute frozen. Cleared ice blockage and filled IM with water. Reset power to unit to power cycle IM. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Kensington, MD 20895

Roberto I.

Job Details: 05/05/2023

"Cx complaint no wash.Ran diag, found 4-3 error. The wash motor didn't run but received 120V from the control board. Replaced sump/motor assy using pre id part. Cleared error and ran a test cycle. the unit worked as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Spring Grove, PA 17362

Bernard M.

Job Details: 05/05/2023

"Replaced both parts per previous tech, all buttons function when pressed, ran test and unit completed test without issues"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Reisterstown, MD 21136

Marc M.

Job Details: 05/05/2023

cx complaint unit not producing ice or water. inspected unit and found that the water reservoir was frozen solid prohibiting the flow of water to the dual valve. thawed much of the reservoir and unit restored function to icemaker and dispenser. contacted techline to review corrective action. per techline the SPACE BETWEEN THE ARTOWER AND THE EXISTING FOAM GASKET/ THE EVAP COVER MUST BE SEALED WITH THE PARTS LISTED. ; ordrng 3 W10684392 (gasket)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Baltimore, MD 21229

Shane M.

Job Details: 05/05/2023

cx complaint of a humming noise. can confirmed. removed FZ evap cover & found ice on fan. removed ice. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Parkville, MD 21234

Dustin F.

Job Details: 05/05/2023

"Replaced Both RC gaskets and tested unit, unit seals and operates good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Nottingham, MD 21236

Dustin F.

Job Details: 05/05/2023

"Upon arrival, inspected part and found part defective. contacted HM at office.; ordrng 1 look (look) and 1 W11461682 (Front panel REORDER)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Westminster, MD 21157

Drew B.

Job Details: 05/05/2023

when arrived found the unit to be off and thawed found the pins in the harness heater are faulty casuing defrosting issues. replaced all corresponding parts inside the fc section and had no issues unit now checks good give time to cool.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hanover, PA 17331

Drew B.

Job Details: 05/05/2023

cx complaintt hat unit is leaking from the inlet valve on the side of the unit. .. checked to makes usre tub wasnt cracked no issues ordering the following parts call to reschd with cx; ordrng 1 WP8531323 (gasket) and 1 WPW10195536 (valve inlet) and 1 W10878507 (hose)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Newport News, VA 23601

Justin W.

Job Details: 05/05/2023

"cx complaint weird clicking clacking noise during use. could not duplicate issue. checked to find error codes f6e3, f0e3. found debri under washplate. removed debri. slider checked good. unit currently working as designedissue may be failing gearcase cx to record sound and call us back under contract."

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Fort Washington, MD 20744

Shane B.

Job Details: 05/05/2023

"cx complaint is the unit making a lot of noise. i turned basket by hand and found its very loose, leaning rear/left of center and makes a clicking noise when turned. i found no saved codes. removed agitator and inspected drive hub, its in good condition. inspected under unit and found belt has come off. pulled on splutch is stripped and hanging loose. i replaced splutch with preIDed part. basket now spins quietly. ran service cycle. unit completed cycle with no issues. calibrated unit. units working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Baltimore, MD 21209

Shane M.

Job Details: 05/05/2023

cx complaint the unit isnt draining. found only F5E1 error from cx opening door during cycle. raned test cycle 3 times. unit drain properly. found hose going to sink vent then into garbage dispnsal. advised thats a older style setup. if any future issues. cx will need a plumber.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDW01

Near Bethesda, MD 20816

Samuel R.

Job Details: 05/05/2023

installed light socket but light shelid is also warped not sitting correctly also found light switch to be bad.WPW10313917 3 tribles W11384469 70 tribles; ordrng 1 WPW10313917 (light cover) and 1 W11384469 (light switch)

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Arlington, VA 22204

Leon

Job Details: 05/05/2023

cx complaint was the unit was making a loud noise confirmed issue the unt is stacked but i went into diag mode test 2 and 3 both made the noise the cx was hearing which is the water valve hot and cold cx would need new water valve unit are stacked need 2 tech; ordrng 1 W11316256 (cold water valve) and 1 W11316255 (hot water valve) and 1 look (2 tech)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB0

Near Bristow, VA 20136

Richard B.

Job Details: 05/05/2023

"CX complant. Dishwashe rleaking from corner. Inspected unit and found water dripping from cornes of unt, Elivated and still leaking , Found dispenser is leaking. . Ordering dispenser assembly . Leaving insulation layers out of unit to dry out. further work needed. RB; ordrng 1 W10861000 (dispenser assembly)"

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Silver Spring, MD 20904

Brian F.

Job Details: 05/05/2023

"Cx states dryer making thumping noise, finish coming off inside dryer. Inspected, drum is mounted on rollers properly, noises cx was describing was just the clothes tumbling in the dryer. Confirmed finish coming off front panel inside drum.; ordrng 1 W10248059 (panel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Herndon, VA 20171

Demonte S.

Job Details: 05/05/2023

Installed upper & Lower Wash Arms. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES2

Near Virginia Beach, VA 23455

Orbie

Job Details: 05/05/2023

"cx complaint unit not heating. checked unit found 240vac at outlet, 17 ohm at bake element. 111vac going to bake element, heard relay click and came down to 27vac 1032ohm at sensor. with unit plugged in Con 4 p1 to ground 122vac, con 4 p3 to ground 0vac con2 p7 to ground 122vac. unit needs control for repair. quoted cx ($559.87) for repair. advised me they'll replace unit today and to leave unit unplugged and pulled out. collected $120 service charge."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Troy, VA 22974

Kyle A.

Job Details: 05/05/2023

Cx complaint of the unit over cooling in rc section. Did confirm and found rc therm reading off by 15f. Ordering rc thermistor harness.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335FDDM01

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 05/05/2023

"CX complaint: lights out. Tested and verified complaint. I replaced the FC LED, tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Midlothian, VA 23112

John P.

Job Details: 05/05/2023

Inspected unit found compressor pulling 3amps but cannot hear refrigerant moving ordering needed parts ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10200037 (Drier) and 1 WP2313624 (Condenser) and 1 WPW10218037 (Ice plate/evap) and 1 4ctss (4ct ss)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Como, NC 27818

Austin D.

Job Details: 05/05/2023

came out to resolve the issue. cut into the system ahd found that the oil was leaking from the cap tube and drier when i cut it open. burnt smell was very strong. called techline and took photos sent in photos. was told unit is deemed un repairable. informed cx on the next steps.

We serviced a

IKEA MICROWAVE

Model IBMS1455WW0

Near Annapolis, MD 21403

Israel R.

Job Details: 05/05/2023

Customer complaint unit is not starting. I tested the unit and found the unit is not starting the start button is not working. I replcedd the button collected in full. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Gettysburg, PA 17325

Drew B.

Job Details: 05/05/2023

replaced all parts pulled 30 in vac (pic) then filled with 4.25 oz of r134a and held aroun 0 on low and 125 on high (pic) and allow 24 hours to cool.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Fredericksburg, VA 22408

Robert W.

Job Details: 05/05/2023

"CX Complaint is the unit is giving error. Inspected unit and found error for wash motor found motor is getting power but not washing properly, element is ohming out out of range, Ordering Wash motor and will use control and element on return.; ordrng 1 W11416362 (Sump)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Sandston, VA 23150

Chris B.

Job Details: 05/05/2023

cx comp foe1 insp unit conf cx comp found foe1 flashing replaced control tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Falls Church, VA 22041

Leon

Job Details: 05/05/2023

cx complaint was left side gasket ripped confirmed the issur and replaced the gasket heated the gasket so it would seal better

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Orange, VA 22960

Eric F.

Job Details: 05/05/2023

"Confirmed cx complaint unit not powering on. Power cycled unit, tested unit, unit working as designed. Instructed cx to call back if any further issues.; ordrng 1 look"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Aldie, VA 20105

Ricky E.

Job Details: 05/05/2023

"customer stated that he unit was leaking from the valve assy and the icemaker is leaking. verified issues, need parts...; ordrng 1 WPW10279866 (valve-inlt) and 1 w11626124 (icemaker assy)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Gaithersburg, MD 20879

Justin S.

Job Details: 05/05/2023

cx says the unit i not draining good. found the bottom of the tub has water in it when i arrived. the unit is activating the drain pump but not draining quickly even after removing the hose from the disposal. the drain pump is spinning good and the check valve is open. tried to run water through the drain hose but no pressure out the end. replaced the drain hose and the unit is now draining good. the unit is now good

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Newark, DE 19702

Frederick R.

Job Details: 05/05/2023

CX complaint is food freezing in RC. INspected unit and found CX had stuff piled up on top shelf and this was redirecting the air from freezer to the left door shelf causing things to freeze on it. unit is working properly. Job is complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Edenton, NC 27932

Austin D.

Job Details: 05/05/2023

cx complaint the unit is not heaitng. replaced tco tested unit is running as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Bryans Road, MD 20616

Shane B.

Job Details: 05/05/2023

previous notes from tech says cx has a warrenty through 2027 but ticket shows no warrenty info. i called the office and they said they have no warrenty info and cx would have to pay out of pocket. i called the cx and explained this. she did not want to pay out of pocket when she already paid for a warrenty. gave her office phone number and she is going to call office and warrenty company to reschedule the appoitment.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Middle River, MD 21220

Dustin F.

Job Details: 05/05/2023

"CX complaint: unit not washingInspected unit, found no codes stored. ran test cycle and everything came on and ran. noticed sparatic water spraying inside unit via noises. inspected spray arms and found both spray arms seperating. causing improper water positioning to clean dishes. Unit needs new spray arms. order upper and lower spray arm and booked CX next appointment.; ordrng 1 WPW10491331 (lower spray) and 1 WPW10498900 (spray arm)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Manassas, VA 20109

Richard B.

Job Details: 05/05/2023

"CX complant. Washer making noise, Prior diagnosis found unit needs gearcase , Splutch . Installed both parts and tested unit after calibrating. Unit working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Bryans Road, MD 20616

Shane B.

Job Details: 05/05/2023

We serviced a

MAYTAG RANGE

Model MGR6600FZ3

Near Edenton, NC 27932

Austin D.

Job Details: 05/05/2023

came out to resolve the issue. disassembled the unit as needed. repalced all parts and put the unit back together. unit is running as designed tested all cooktop burners and oben options. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Laurel, MD 20723

Robert L.

Job Details: 05/05/2023

"cx complaint not washing , found f7e4 stored, found slider seperated, replaced slider from pre-id, recalibnrated and tested all olps ok, collected $156 .14 Mc cx paid in full"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Glen Allen, VA

Thomas B.

Job Details: 05/05/2023

Cx complaint unit is not working properly inspected unit removed and replaced the suspension rods and control tested and Inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Catonsville, MD 21228

Robert L.

Job Details: 05/05/2023

"cx complaint not cooling properly, found evap frozen over, test 6 bi metal closed, heater not activating, steamed clear evap, foiund heater connection not fully seated, replaced evap harness, heater activated, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Marshall, VA 20115

Daniel J.

Job Details: 05/05/2023

unit not starting cycles found striker housing cracked allowing stricker to sit correctly on latch positioned striker to latch tetstetd; ordrng 1 W11252738 (strike)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Pikesville, MD 21208

Shane M.

Job Details: 05/05/2023

cx complaint water in unit. advised counter weigh inside the basket. cx also complaint leaving water on certain cycles. found no error codes. unit passed test cycle. will order control board for cycles issues.; ordrng 1 W11603810 (control)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Dallastown, PA 17313

Sal R.

Job Details: 05/05/2023

"CX complaint was that unit would not power on. I found that the unti was plugged into an extention cord. I was able to use a multi metter and found no power at the cord , or the outlet. I also found that the knob was hard to turn. I was able to remove the kbob and resecure the metel ring. Knob now turns freely. Advised CX to have a Licensed electrican come inot the hiome and inspect the power supply."

We serviced a

MAYTAG MICROWAVE

Model WMH78019HZ1

Near Petersburg, VA 23803

John P.

Job Details: 05/05/2023

CX complaint door error. Checked unit found door separating. Ordering door.; ordrng 1 W11196131 (Door)

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Springdale, MD 20774

David J.

Job Details: 05/05/2023

F3e3 water temp fault F0e7 clean washer cycle with clothes CX complaint customer just purchased her unit and it makes clicking noises that shes not used to arrive today and inspected unit and found error codes above. Ran diagnostic cycle after clearing error codes unit completed cycle and sounded perfect. Error code F3 E3 came back cleared error code and ran factory calibration and error code came back. Inspected water valve. Everything is connected properly . Ran component activation when turning on cold valve water comes out cold and turning on hot valve. Water comes out hot. Control is not sensing temperature. Inspected under unit and found no oil. No pinched harness. Everything looks good. Unit is level and spins with no vibration. replacing valve and control on return visit. ; ordrng 1 W11419171 (Control) and 1 W11165546 (Water inlet valve)

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDE02

Near Annapolis, MD 21403

Israel R.

Job Details: 05/05/2023

"Customer complaint unit is noit ,making ice. I found the flap was stuck up. But i found the bin has an ice block. I pull the bin and pulled the flap down and the ice maker dispensed two cubes and then it filled. The customer is getting water but is not very strong. I adviced the custoemr to replace the water filter. ANd the ice maker flap got stuck again after running harvest. Icemaker ice leve is back. Unit needs new ice maker. CAll cutomer when part is available.; ordrng 1 W11397192 (Ice maker 152.16)"

We serviced a

JENN-AIR RANGE

Model JES9800AAS

Near Fredericksburg, VA 22407

Robert W.

Job Details: 05/05/2023

Replaced cooktop and inner glass unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Centreville, VA 20120

Demonte S.

Job Details: 05/05/2023

"Installed the Drain Pump, Left & Right Door Hinges. Tested the unit. No leaks. Unit is working as Designed. ( Cx had a new Garbage Disposal installed. Drain was never punched out.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mineral, VA 23117

Eric F.

Job Details: 05/05/2023

Confirmed cx complaint unit making rattling noise. Noise is from the compressor and can be improved by shimming/leveling the unit but is otherwise intrinsic to unit function and not a sign of any issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near West River, MD 20778

David J.

Job Details: 05/05/2023

"CX complaint unit keeps freezing items in refrigerator. Arrive today with same complaint as previous visits. Temps were at 34 degrees in refrigerator, section and 8� in freezer section. Evap fan is blowing cold air from evaporator. Found all items in freezer are frozen and checked all items in refrigerator and they were not frozen. Icemaker was making ice and had cubes in icemaker. As well as a few cubes and ice bin. Previous tech had changed thermistor in unit. Called Techline to document. Techline stated the unit is working as designed and to not change any parts at this time. Advised to give customer whirlpool customer care phone number. If customer is not happy. Provided that went to customer. Unit is working as designed job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Mineral, VA 23117

Eric F.

Job Details: 05/05/2023

"Confirmed cx complaint unit light not working. Found inline power to socket unseated. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Gaithersburg, MD 20878

Justin S.

Job Details: 05/05/2023

unit fully frosted over. defrosted the unit. replaced the parts. the unit is now good

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Nanjemoy, MD 20662

Shawn D.

Job Details: 05/05/2023

"cx complaint unit is not completing cycle said it gets stuck in the spin cycle will stay at 25 mins and wont ring the cloths out unit goes off balance even when load is small. inspected unit and then checked for errors and has f0e5 f0e3 cleared codes ran test 51 everything is working. checked under unit to find gearcase oil everywhere this is causing the overload code,unit not to finish cycles snapped pic of rotor. ordering gearcase and all parts to it due to be soaked in oil marking both pre id part use on return they are needed. 2 count job on returnn for gearcase; ordrng 1 W11195971 (stator CBE) and 1 W11393685 (gearcase) and 1 W11260238 (rotor) and 6 W11027980 (screws)s and 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Vienna, VA 22182

Jason A.

Job Details: 05/05/2023

CX complaint FRIDGE stopped making ice & after fan noise from FC. Logged temps & read thermistors. Can energise RC evap defrost htr & amp reading increased. No increase for FC evap - can enable. Has voltage at P1-2 to P2-7 but no reading at HTR. Element 26 OHMs. Replaced evap harness & got heat. See SDpics for notes > JJ

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS00

Near Centreville, VA 20121

Richard B.

Job Details: 05/05/2023

"CX complant. Oven not working. Inspected unit and console dosent start. Called tech support and Tech support had me check black and black with white wire. Getting 123 volts. Tech support had me check voltage at junction box and there is no neutral black and white witres . Advised CX to call back electrican , And call us back if issue is not corrected. RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Montclair, VA 22025

Demonte S.

Job Details: 05/05/2023

Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error Codes are F7E1 = Tachometer is missing or sending a wrong signal. Checked the Actuator to the unit. Found that the Actuator arm isn't moving. Installed new Actuator. Checked the Capacitor. Capacitor is reading Open Line. Installed Capacitor as well. Tested the unit in Service Diagnostics Test. Unit passed. I then ran a Quick Wash Cycle. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Richmond, VA 23229

Joseph D.

Job Details: 05/05/2023

Unable to remove basket from gear case soaked in PB blaster WD-40 and penetrant oil unable to remove with hammer pry bar etc must replace inner basket as well as all other parts unit not working properly; ordrng 1 W10811960 (Tub outer)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/05/2023

"Cx complains that the unit shakes too much and make noises, inspected unit, the drain hose hit the back metal panel, unti is level, i put a zip tie on the drain hose to keep it from hitting the rear panel. unti teted and washer works fine, but the client does not like that the machine vibrates a lot when it is doing the spin.. normal operation"

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Richmond, VA 23223

Chris B.

Job Details: 05/05/2023

cx satted they wanted dryer vent cleaned advised cx we do not offer that service

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near York, PA 17406

Sal R.

Job Details: 05/05/2023

I was able to access and replace the inlet valve. I then tested unit and found the unit to fill with out issues. I did find the unit to be making a clicking sound as the spin cycle started. I stop the auto test and inspected the under side of then unit. I found a cat toy stuck under the sheild hitting the drive pulley. I removed the toy and re tested unit. Unit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Severna Park, MD 21146

Alexander D.

Job Details: 05/05/2023

cx complaint lid wont lock. inspected unit and verified complaint. found lid defective at hinge. replaced lid. tested unit. unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Annapolis, MD 21401

Israel R.

Job Details: 05/05/2023

Got to the houyse and the customer told me that this was not a good time. He did not have a choice on the time and this is to late they are eating dinner. I reschedule and he preffers first call of the day.; ordrng 1 look (look)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Richmond, VA 23234

Joseph D.

Job Details: 05/05/2023

Leveled calibrated unit working as designed no error codes receded hosing and back of unit to eliminate noise. customer instruct

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ07

Near Lincolnia, VA 22312

Lloyd B.

Job Details: 05/05/2023

"Cx complained the unit did dispense ice and made a noise. Inspected the unit and found when the ice maker cycles, the motor is loud. Checked the dispenser and the auger motor moves but ice is slow to dispense. Unit needs new ice maker and ice bucket; ordrng 1 W11548540 (ice maker) and 1 WPW10324088 (ice bucket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bethesda, MD 20814

Samuel R.

Job Details: 05/05/2023

cx complaint unit is not draining.inspected unit and got no error codes.ran service test and found drain pump working.found drain ose with check valve to be bad.unit will need a new drain hose WPW10545278 19 tribles; ordrng 1 WPW10545278 (drain hose)

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJW00

Near Washington, DC 20017

Emmanuel R.

Job Details: 05/05/2023

"Cs unit isnt cooling, Confirmed complaint. Found the evap drain frozen over blocking the vents with ice. Defrosted evap and drain. Entered diagnotics and activated heater, heater cuts on but evap drain is getting frozen over. Control is also sticky and sometimes unresponsive. Ordering heater clip, control and harness incase.; ordrng 1 W10909562 (clip) and 1 W11446726 (control) and 1 W11624942 (harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Centreville, VA 20120

Demonte S.

Job Details: 05/05/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making a vibration noise / grinding noise. Ran Service Diagnostics on the unit. Ran Service Diagnostics Test 3 - Fan Motor Test. Refrigerator side is making a loud noise. Checked the Evaporator on the Refrigerator Section. Evaporator is Iced / Frosted over. Unit will need the Fan Scroll assembly / Thermistor. Cx paid all but the Labor. Cx will need to pay labor on return date. ; ordrng 1 W10316760 (Whirlpool Refrigerator Temperature Sensor) and 1 W11504913 (FAN-SCROLL)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Waldorf, MD 20601

Shane B.

Job Details: 05/05/2023

"cx complaint is the unit running for to long, only cleaning some of the clothes and it putting holes in clothes. unit is sitting level, basket spins freely by hand. i found no saved error codes. ran service cycle. unit completed cycle with no issues. called techline to document. they advised i had checked everything and said unit is working as designed. advised using deep fill and heavy duty and going over loading with cx again. unit is working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/05/2023

"came out to replace parts on unit , disasembled and replace turn table . tested unit is running as designed ."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGW00

Near Hanover, PA 17331

Bernard M.

Job Details: 05/05/2023

"Cx complaint is unit has fragmented piece. Inspected and found the plastic around coupler has damage. The coupler spins and dispenses ice but plate gets out of place and doesn't allow it to dispense. Gave cx quote for full repair and ordering mounting plate assembly, once part is in contact cx to reschedule. Cx paid in full.; ordrng 1 WPW10293212 (mounting plate assembly)"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near La Plata, MD 20646

Shawn D.

Job Details: 05/05/2023

replaced bulkhead and drum supper shaft and tested and noise is still there. greased up shafts adjusted a couple things and finally got unit to sound better and cx approved. unit is good

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA00

Near Woodstock, MD 21163

Marc M.

Job Details: 05/05/2023

"inspected unit prior to servicing system. inspected unit and immediately noticed a significant amount of heat surrounding area. pulled unit out and found compressor running very hot and the condenser fan distinctly not running. contacted techline to confirm diag and doc.. when pushing unit back in the condensate line is impossible to feed thru the floor while simultaneously pushing the unit back, with only one person. will need the longer condensate line supplied by WP as called for on the IPL.; ordrng 1 W11572053 (drain hose) and 1 W11387394 (condenser fan motor)"

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