We serviced a
WHIRLPOOL MICROWAVE
Model JMW3430DS02
Near Fairfax, VA 22031
Jason A.
Job Details:
05/19/2023
CX complaint MW+O F2E1 persistent error code. Replace console. Set up model: JMW3430 & date & time. Test MW & Oven heats. Cooling fan is running. NO ERROR CODES > JJ
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Washington, DC 20011
Sherwood
Job Details:
05/19/2023
cx compliant no heat. arrived and confrimed unit not heating removed back panel ohm out ignitor and didnt get any reading from ignitor. installed new part tested. unit is now heating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM03
Near Fairfax, VA 22031
Jason A.
Job Details:
05/19/2023
CX complaint FRIDGE doors not align. Replaced both doors & align. Ship nameplate to CX - they will install. Called office to schedule door pickup > JJ; ordrng 1 W11223753 (nameplate - ship to CX)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Bunker Hill, WV 25413
Ezra M.
Job Details:
05/19/2023
"no cool. compressor not running, kicks on and off constantly. ordering compressor drier and fittings,; ordrng 1 W11370574 (compressor) and 1 W11504415 (comp coupler a) and 1 W11504431 (comp coupler b) and 1 W11506619 (comp coupler c) and 1 W11109499 (drier-tube) and 1 W11504445 (drier coupler a) and 1 W11504449 (drier coupler b) and 1 W11109499 (drier-tube) and 1 WP978025 (valve) and 1 W11506635 (process stub)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Hanover, MD 21076
Dustin F.
Job Details:
05/19/2023
"CX complaint: flames arent lighting good and burners are getting burnt.Inspected unit, confirmed CX complaint. all burner caps are defective, having the coating peel off. some are even cracking from heat expansion. causing issues with them lighting. middle burner cap/head is partially lighting. replaced all burner caps and middle burner head/cap with pre id and tested unit. unit now working as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Manassas, VA 20110
Richard B.
Job Details:
05/19/2023
"CX complant. Washe rvibrates . Prior diagnosis found unit needs gearcase , splutch and screw , Agitator will not come loose , Will need to be broken to remove gearcase . Further work needed. not in stock, RB; ordrng 1 W11550891 (agitator) and 1 8533953 (screw) and 1 W10396887 (hub)"
We serviced a
WHIRLPOOL ICE MAKER
Model KRMF606ESS01
Near Burke, VA 22015
Demonte S.
Job Details:
05/19/2023
"Installed the Coupler , Drier & Freezer L.e.d. Light. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Pressures are 120 on the high side and 1 Bar on the low side. Unit is starting to Cool. Unit is working as Designed. ; used 1 Wpw10143759 ( Drier Vs / Ds) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF989SDAH03
Near Chesapeake, VA 23324
Zachery R.
Job Details:
05/19/2023
"cx complaint unit not cooling, checked unit, come to find ss leak, fc evap had solid blok of ice on cap tube, steamed ice build clear, quoted cx, cx unsure for repair atm, collected $120 service fee, advised ticket is open for 30 days."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Manchester, MD 21102
Brian R.
Job Details:
05/19/2023
cx complaint is unit does not heat or dry as it should and unit does not work on all settings but drys and does fine on timed dry. tested and checked unit. no codes found. went over load sizes and running to make sure unit had enough in there to hit sensor or if unit does not dry good with all loads and on normal settings. will order parts needed and cx asked for call when parts are in to work out something on the schedule.; ordrng 1 W10853313 (Sensor) and 1 W11481107 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JW3
Near Chesapeake, VA 23325
Zachery R.
Job Details:
05/19/2023
"cx complaint no power, checked unit, come to find outlet is defective, advised cx to contact electrician to correct issue."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Washington, DC 20002
Sherwood
Job Details:
05/19/2023
cx compliant not clesaning dishes. arrived and installed pump motor. after install checked for error codes and leak none were found repair complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Gettysburg, PA 17325
Bernard M.
Job Details:
05/19/2023
Cx complaint unit has dents. Inspected and found dent along the front of top panel and below the door on the front panel. Also found the bottom right corner on front panel folded up towards the inside. Cx is inside 30 days of purchase for covering cosmetic damage. Ordering top panel and will use front panel on return. Contact cx when part ia available to reschedule; ordrng 1 WP8563663 (top panel)
We serviced a
JENN-AIR COOKTOP
Model JGCP548HL00
Near Fairfax, VA 22030
Demonte S.
Job Details:
05/19/2023
Inspected the unit. Found that the cx is saying that the Cooktop flames are leaving soot on all pots and pans. Checked the Lp Kit to what was installed by a builder. Installed all new Lp Kit to the Cooktop. All flames are now normal. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Hanover, PA 17331
Bernard M.
Job Details:
05/19/2023
Cx complaint the RC section isn't cooling properly. Inspected and found condensation around the air ducts and under glass top from drawer. The liner at the bottom right is separating from the inner liner. Contacted TL to report findings and they're deeming unit unrepairable. Whirlpool will contact cx above moving forward.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Lititz, PA 17543
Justin L.
Job Details:
05/19/2023
Cx complaint unit not making ice. Was able to access unit and found icemaker just continuously rotated and never filled or stopped. Quoted cx for repair and collected full amount and setting return for Tue 5/23/23; ordrng 1 W10882923 (icemaker)
We serviced a
JENNAIR RANGE
Model JGD3430GB
Near Fairfax, VA 22030
Simon
Job Details:
05/19/2023
CX complaints igniter clicks but not light .the front right burner and rear left burner.UNIT CHECKS .igniter clicks but not light .i tried to light with lighter its works .orderd SPARK MODULE and SWITCH HARNESS. SZ; ordrng 1 WPW10475147 (spark module) and 1 W11661907 (switch harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Moyock, NC 27958
Austin D.
Job Details:
05/19/2023
cx complaint the unit is not draining. checked the uint. found that the drain pump harness was disconnected. not allowing drain pump to come on. removed the water and fixed the haress temporarily. ordering new harness to resolve the issue. will return once the new part comes in.; ordrng 1 w11643701 (harness)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Sterling, VA 20164
Simon
Job Details:
05/19/2023
"CX complaints squealing and squeaking niose UNIT checked in diagnostic factory cycle .no noises .checked the motor ,transmission clutch .no foult found UNIT works as designed.CX ADVASED no heavy loads.SZ"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near East Hempfield Township, PA 17538
Fred G.
Job Details:
05/19/2023
"cx complaint unit ran for 2 days without stopping, also dryer will not heat. I found L2 was only getting 16.58vac. I found L1 is getting 122.45vac. I found timer was not advancing. unit needs timer and cx needs an electrican. called safety to report findings. once part is in please reach out to cx to set up a return visit.; ordrng 1 WPW10185982 (timer)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near East York, PA 17402
Sal R.
Job Details:
05/19/2023
"CX complaint was that the unit would not complete a wash cycle. I found the unit had a F8E1 error code. I found that the water supply inlet was revesred and with the hot supply connected to the cold side valve on the unit and same with cold side. I was able to reverse the line and connected the supply to the propper vlaves on the unit . I marked the Home supply line with CX permission. Unit test good., Fulfill and instruct completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEH00
Near Palmyra, PA 17078
Cody H.
Job Details:
05/19/2023
"CX complains unit is not dispensing water ot making ice, Found unit to not have water to filterhead, found rear inlet valve to be recieving water from home but not recieving signal from dispenser to allow water. When testing dispenser in test 46, unit dispensed water without issue. But when exited out of test mode unit still did not produce water. Called techline and spoke to Bruce who said if unit door switches are working properly and unit still is not producing water under normal means but will produce water in test 46, then unit will need user interface. Quoted CX for part and labor for user interface, cx declined at this time until they discuss with their warranty company. CX paid service fee via card. does not owe unless they call and say they want further work done."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Ellicott City, MD 21042
Robert L.
Job Details:
05/19/2023
"cx complaint mid cycle will cut off, found f6e4,f6e3,f6e1,f9e1 stored, ran diagnostics, filled/washer/drained/diverter rotates. float clear heater activated, btu at end gave 9e1 again, replaced control from pre-id, reran diag, no errors, tested all ops ok parts CBE, collected $230 visa cx paid in full"
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Barboursville, VA 22923
Eric F.
Job Details:
05/19/2023
Confirmed cx complaint unit not advancing cycles. Found cold water and hot water valve not actuating properly. Unit not filling enough to wash. Ordering valves.; ordrng 1 W11168740 (valve) and 1 W11220205 (valve)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details:
05/19/2023
"Cs unit shakes and makes a horrible noise, confirmed complaint. I found the shipping bolts was not removed and it was making the unit shake. Removed bolts and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near North Bethesda, MD 20852
Roberto I.
Job Details:
05/19/2023
"Cx asked me to service the dryer.Cx complaint dryer not drying properly. Ran test mode, no errors. Ran a high temp timed dry. The temp at the exhaust cycled between 157F and 125F. . Ran a sensor dry witha piece of wet paper towel on the densor bars. The unit ended the cycle when the paper was completely dry. I was unable to replicate any issue, the unit worked as designed. Instructed cx. Collected $90 with check # 1028 ($210 single check together with po 678875)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near College Park, MD 20740
Samuel R.
Job Details:
05/19/2023
cx complaint unit is not cooling inspected unit and could confrim unit is 59 in rc and 22 in fc.further inspection found evap badly frozen.cx advised they will deforst unit and remove all food.also found control showing reset filter.tried reseting and wouldnt go away.will need control and evap harness on return visit.; schdld next appmnt for 5/24 WED !
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Alexandria, VA 22308
Lloyd B.
Job Details:
05/19/2023
"Cx complained the unit did not drain. Inspected the unit and found a broken harness. Installed new harness and tested and it now fills, washes and drains. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Aldie, VA 20105
Daniel J.
Job Details:
05/19/2023
no cool fridge compressor running unit outside of scode window 1.2 amp draw no frost forming on efvap freezer fan working sugguestt compressor evap uv drier and process stub declined qoute paid 120 for service call
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Aldie, VA 20105
Daniel J.
Job Details:
05/19/2023
dryer noisy when in use tested confirmed noise present removed door found blower wheel moving freely on gears ordering blower housing and motor with screws; ordrng 1 W11549461 (motor) and 3 WP3387230 (screw)s and 1 W10888146 (housing)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Easton, MD 21601
Frederick R.
Job Details:
05/19/2023
Replaced lower harness per prior diagnosis. Calibrated and retested after repair and the WM is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Market, MD 21774
Ricardo S.
Job Details:
05/19/2023
"Cx complains that the unit not cooling, inspected unit, the Freezer evaporator cover has some frost, i ran test mode, defrost heater not working, found a bad connection on heater, connector back in place, reset power, ran test mode again, now the defrost heater works ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Frederick, MD 21701
Ricardo S.
Job Details:
05/19/2023
"Cx complains that the unit not cooling properly, the fridge is in the shop, inspcted unit, the Fc tmep read -5 degrees, Rc temp 38 degrees, frost pattern and evaporator fan motor works fine.. unit cooling and working fine"
We serviced a
WHIRLPOOL ICE MAKER
Model KRFC302ESS00
Near Alexandria, VA 22308
Lloyd B.
Job Details:
05/19/2023
"Cx complained the unit did not make ice. Inspected the unit and found that the IMA receives 122vac as does the heater but, the heater is testing open. Poured hot water in the mold and the ice maker was able to eject the ice and fill with water. Unit needs new ice maker; ordrng 1 W10886931 (ice maker)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Aldie, VA 20105
Daniel J.
Job Details:
05/19/2023
washer lf error code displayed when in use long run times for cycles tested 120 vac into valves water trickles in from valve into tub removed water lines pressure normal sugguesting inlet valves; ordrng 1 W11172234 (housing)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near North Bethesda, MD 20852
Roberto I.
Job Details:
05/19/2023
"Cx complaint unit not washing properly, not gertting enough water and making odors.Ran test mode, found F0E5 F5E2 and F8E1. Tested water valves, they worked as designed. The door latch also worked ok. Ran a test cycle, the unit didn't show any issue. Cleared codes and instructed the cx about clean cycle and detergent use. Collected $120 with check # 1028 ($210 single check also for po 679485)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Waynesboro, VA 22980
Danny R.
Job Details:
05/19/2023
cx states unit isnt workimng just flashing i found lower harness bad will need harness drain pump isnt working bc of harness isseus; ordrng 1 W11590868 (harness)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Silver Spring, MD 20902
Israel R.
Job Details:
05/19/2023
"installed control baord , unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Barboursville, VA 22923
Eric F.
Job Details:
05/19/2023
"Confirmed cx complaint unit not producing ice. Found ice maker auger assembley not lining up properly. Found door assembley improperly installed, corrected auger assembley, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Centreville, VA 20120
Richard B.
Job Details:
05/19/2023
"CX complant. No heat in dryer. Inspected unit and found scorch mark on plug, Tested voltage at terminal block and 123 and 123 with 246 across the poles. Found when dryer is running vent is clogged not allowing vent to vent. Ordering Thermal fuse and will use TCO on return, CX will have vents cleaned before repairs. RB; ordrng 1 W10909685 (thermal fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Hampton, VA 23666
Lucas R.
Job Details:
05/19/2023
"thaweice buildup in ff, thawed evap, replaced cover and control, reassembled, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KWH1
Near Norfolk, VA 23503
Justin W.
Job Details:
05/19/2023
replaced control and console spoke with ali from warehouse advised i could leave console with cx. placed control in bin for core. tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Baltimore, MD 21208
Shane M.
Job Details:
05/19/2023
"cx complaint the icebin is full of ice, found bin too full of ice, bail arm isnt sensing the full bin. this causing ice to bind together. gave a quote for the repairs $416.29 cx paid in full by card. replaced icemaker."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRV22FVSS02
Near Hampton, VA 23669
Justin W.
Job Details:
05/19/2023
replaced condenser fan tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Richmond, VA 23238
Thomas B.
Job Details:
05/19/2023
"Cx complaint unit is not working properly inspected unit removed and replaced the Auger motor, impeller, washer, and the divider tested for proper use unit now functions Normally"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Sterling, VA 20164
Simon
Job Details:
05/19/2023
CX complaints ice build up in freezer .UNIT checked no continiuty in bimetal .evap fan works .replaced the harness.UNIT works as designed .SZ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Zion Crossroads, VA 22942
Kyle A.
Job Details:
05/19/2023
Cx complaint of unit not completing cycle. Did confirm owi barely plugged in. Reseated connector and tested unit and unit is now as designed.
We serviced a
KITCHENAID RANGE
Model KSEG700EWH0
Near Newark, DE 19702
Taylor F.
Job Details:
05/19/2023
Cx complaint is unit giving f8e0 error code for cooling fan. Replaced cooling fan from pre id and unit is now working as designed. Job is complete. Cx paid in full by CC
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS05
Near Falls Church, VA 22044
Leon
Job Details:
05/19/2023
cx complaint was unit knob didnt work confirmed issue replaced the both knob and both side manifold cx already had oven pulled out and gas cut off before living cx cut gas back on and pushed unit back everything was working like it should
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near Dundalk, MD 21222
Neil H.
Job Details:
05/19/2023
RAN TEST CYCLE UNIT TESTED GOOD RAN DIA NO ERRORS AND CX USING RINSE AID UNIT GOOD.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Edenton, NC 27932
Austin D.
Job Details:
05/19/2023
cx complaint the unit is not drying. checked tghe unit and noticed it is full of rinse aid. asked cx when she filled it last and she said she hasnt filled it since she purchsed the unit. ordering dispenser to resolve the issue. also found that the drain hose is not ran througn the bottom of the cabinet. that will need to be addressed as well. cx agreed.; ordrng 1 W11412300 (dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near College Park, MD 20740
Samuel R.
Job Details:
05/19/2023
cx complaint unit ilight is not coming on.inspected unti and found light switch to have failed.replaced light switch and unit is now working properly.
We serviced a
KITCHENAID RANGE
Model KFEG500EBS6
Near Frederick, MD 21702
Ricardo S.
Job Details:
05/19/2023
"Cx complains that the lf burner not working properly, inspected unit, the burner works on high heat only,, faulty switch ,, replaced part, unit tested several times with cx and works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rhoadesville, VA 22542
Eric F.
Job Details:
05/19/2023
"Installed harness, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Fishersville, VA 22939
Danny R.
Job Details:
05/19/2023
cx stes unit wont start i found start button stuck i feeed this up checkwsok passes diag now if called back send control
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Fallston, MD 21047
Justin S.
Job Details:
05/19/2023
cx says the time fluxuates. no error codes in memory. ran the diagnostic and no errors. calibrated the unit. went over useage with the cx. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Laurel, DE 19956
Michael E.
Job Details:
05/19/2023
Replaced the seal as per previous diagnosis. During repair i found that the front of the tub is drooping very low and this is why unit is leaking. Ordering tub. Cannot reschedule due to 2 count and direct to CX shipping needed; ordrng 1 W10909756 (tub-dishwr)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Woodstock, MD 21163
Robert L.
Job Details:
05/19/2023
"cx complaint unit gets stuck in rinse, found f8e1 long fill error, found cold water trickling in removed hosescx recently had well service, found sediment inl line, flushed hoses clear and cleaned valve screens, cx to add addional screening in hoses, explained screen policy, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Wilmington, DE 19809
Taylor F.
Job Details:
05/19/2023
Cx complaint is third rack is not opening. FOund the wheel had come off the track. Was able to correct issue with no parts. Unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Delmar, MD 21875
Michael E.
Job Details:
05/19/2023
"Replaced the control board as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL FREEZER
Model KRFF707ESS01
Near Gaithersburg, MD 20878
Julian H.
Job Details:
05/19/2023
CX complaint about unit not cooling properly she states that other company told her that was a sealed sys issue checked temps on arrival FC30* temp on RC50* found evap frosting over found svc point W11092686G scode for labor S16360 pan bowing up again need thermistor again parts less than 1 yr confirmed functionallity on rkv valve raise temp on RC to help w defrost light on freezer is not working svc pointer W11460554I talks about this scode S191AQ covers P&L CX PAId FOR SVC CALL THRU APP; ordrng 1 W11457241 (drip pan kit) and 1 W11211387 (cover-evap) and 1 W11601310 (led FC)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Laurel, MD 20724
Dustin F.
Job Details:
05/19/2023
"CX complaint: light stuck on in 3 hour old brand new houseInspected unit, confirmed unit had F6E4 code for control mismatch. When i went to cycle unit found ark fault breakers and unit on strange breaker that is locked in open/on position. Unit it heating (115 degrees according to UI)as well as light being stuck on, so for safety i denergized at the breaker. Advising CX to contact builder and ensure unit is installed properly on proper breaker before we come back out to swap board. setting control for return visit. cx will contact office."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Edenton, NC 27932
Austin D.
Job Details:
05/19/2023
cx complaint the unit is not spinning out the large loads. checked the unit and found that the unit was unlevel. this can cause the unit to become off balance and not spin out large laods. also i verfiied all settings were set for high spin mode. unit never reaching high spin in a drain and spin. ordering new acu and stator/rotor to resovle the issue. will need a second tech due to the unit being stacked. will return once the parts come in. office will call to reschedule. cx agreed.; ordrng 1 W11354541 (stator) and 1 W11314361 (rotor) and 1 W11550649 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Bunker Hill, WV 25413
Ezra M.
Job Details:
05/19/2023
"not washing, unit storing error f4e3, wash motor failure, and f7e1; ordrng 1 W11025157 (pump & motor) and 1 W10518394 (heater)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Rockville, MD 20851
Roberto I.
Job Details:
05/19/2023
"Replaced parts, a new pressure hose was included on the lower harness. Ran a calibration cycle, a test cycle and then a normal cycle. The unit worked as designed. Returning the old control board without the original box, cx didn't have it."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Bethesda, MD 20814
Brian F.
Job Details:
05/19/2023
"Cx states frost in FC, inspected and confirmed. Found FC door warped on bottom, causing liner to lift which causes gasket to be too high to seal along bottom of cabinet. Adjusted gasket as much as possible. Unit needs new FC door, advised cx door is on backorder.; ordrng 1 12977880SQ (FC door)"
We serviced a
WHIRLPOOL DRYER
Model wed92hefw0
Near Silver Spring, MD 20905
Marc M.
Job Details:
05/19/2023
cx complaint unit not heating. inspected unit and found failed heater element. replaced with pre id parts and tested unit. unit now checks good. oow cx pif
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near ,
Kyle A.
Job Details:
05/19/2023
Cx complaint of unit leaking. Did confirm fold and weld coming apart on front of the door causing is to pull out the upper left hand corner of the door so it would not seal properly. Replaced stainless out door and unit now seals as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near La Plata, MD 20646
Shawn D.
Job Details:
05/19/2023
cx complaint unit is not longer making ice. inspected unit and confirmed no ice and temps are good. checked ice maker to find it came oujt of motor and wont go back in ice maker is bad. replaced ice maker and tested and cycled and filled fine. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Centreville, VA 20120
Richard B.
Job Details:
05/19/2023
"CX complant. No water dispensed. Prior duiagnosis found unit needs valve. Unit also needs water filter head . In stock , Further work needed. RB; ordrng 1 W11346622 (lter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Mount Joy, PA 17552
Fred G.
Job Details:
05/19/2023
"cx complaint front feet of unit wont adjust. I found both front rollers were faulty and not rolling. unit needs left and right rollers, left from level foot. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11256723 (right roller) and 1 W11096015 (left roller) and 6 WP489497 (screw)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Hampton, VA 23669
Justin W.
Job Details:
05/19/2023
spoke to lr advised pre id parts for return; ordrng 1 W11493414 (interlock) and 1 W11443148 (cntrl) and 1 W11418917 (acu)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM01
Near Silver Spring, MD 20905
Marc M.
Job Details:
05/19/2023
cx complaint unit not cooling. inspected unit and found failed fan motor stalling and not staying on consecutively. thawed ice to confirm failure. collected for repair. cx will owe 120 labor on return.; ordrng 1 WP2315539 (motor-evap)
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Hyattsville, MD 20785
Shane B.
Job Details:
05/19/2023
complaint is the unit not filling with any hot water. i tested each valve and both have good flow. hot supply is hooked up to the hot valve. i started a normal cycle on warm water. unit filled with cold then switched to filling with hot. unit is working as designed. cx paid service call. i had no phone reception. used personal phone to call the office and they ran the card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Haymarket, VA 20169
Daniel J.
Job Details:
05/19/2023
"no cool and before no cool no ice unit was unplugged when home warranty provider inspected unit plugged into power amp from .2 amps to 9 amps when compressor kicks on than off after a few seconds checked windings 10 ohms 4,9 ohms and ol for ast reading changed out control no change ordering compressor and fittings with icemaker; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (6 Nk Ms 00 (charging Tube To Compressor)) and 1 W11506635 (valve coupler) and 1 W11658802 (icemaker) and 1 W11579561 (valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Silver Spring, MD 20906
Israel R.
Job Details:
05/19/2023
installed hinges tested unit. unit working as
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Washington, DC 20001
Sherwood
Job Details:
05/19/2023
cx compliant not cooling. arrived today with parts found evap covered in ice. went into service diag did the forced defrost test to help with evap and heater did not coming ohm out heater and didnt get any reading. found heater to be bad on this visit. defrost evap installed part. cx didnt want to pay for heater. heater WP12729123
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WET4024HW0
Near Charlottesville, VA 22903
Eric F.
Job Details:
05/19/2023
"Confirmed cx complaint unit not filling. Tested unit, found leak in tub, water draining out as it's filling. Ordering tub, unit is a double stack and will require a second technician to service, tub job will require 2 count for both techs. Please have cx check box to make sure it's not damaged before rescheduling.; ordrng 1 W10882132 (tub-outer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Ashburn, VA 20147
Ricky E.
Job Details:
05/19/2023
"customer felt that the unit wasnt cooling. i explained that depending on the point of the cycle, the unit could see temp5-10 warmer per section. at time of service the units fzr is +3 and the ff is +6... the unit is within spec... no major issues at the time of service..;"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Salisbury, MD 21801
Michael E.
Job Details:
05/19/2023
Replaced drain hose as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDM01
Near Norfolk, VA 23511
Lucas R.
Job Details:
05/19/2023
"replaced compressor and drier, vacuumed to -30'hg, charged verrified low pressure at -3' hg, unit working as designed."
We serviced a
AMANA RANGE
Model ACR4303MMS
Near Salisbury, MD 21804
Michael E.
Job Details:
05/19/2023
"Upon starting repair i found that the trim piece on door is backwards and on incorrect side. New trim piece is not correct. Ordering right trim piece. On repair visit, trim piece already on door will need to be move to the left side and rolled over. Scheduled return visit for 5/24 any time.; ordrng 1 W10761014 (trim-door)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Leesburg, VA 20176
Ricky E.
Job Details:
05/19/2023
"335.44... customer stated that the left rear element wasnt getting hot enough. ckd specs on the element and fnd its a dual element at 120v per side, 1300w combined... customer also stated that the unit after preheat will not heat... verified issue, ckd temps and fnd temps correct out of preheat. the unit is operating as designed.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT571SMYM00
Near Wilmington, DE 19806
Taylor F.
Job Details:
05/19/2023
Cx complaint is unit not making ice. Found the cx recently changed the water fiklter and ever since the IM stopped making ice. Found fill tube frozen from air being in the lines after filter replacment. Thawed fill tube and ran water through to get rid of the air. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Ellicott City, MD 21042
Robert L.
Job Details:
05/19/2023
"cx complaint not cooling properly and prior to no ice , found harness broken at hinge quoted 1200+, refered cx to customer care, found temps 50 Rc 10 bottom of FC and 32 upper, found evap fan not running, replaced evap fan from truck stock, tested all ops ok, collected $320 ch# 1002; used 1 WP2315539 (MOTOR EVAP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gum Spring, VA 23065
Kyle A.
Job Details:
05/19/2023
Cx informed thia is for a unit in Tennessee. Closing ticket.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Vienna, VA 22182
Christian C.
Job Details:
05/19/2023
"Cx complaint unit is not cleaning dishes well and there is a smell in the unit. Inspected unit found F8E2 inlet valve water problem, and F10E2 vent wax motor electrical problem. Ran through diag cycle no issues. Drain line clear. Drain has high loop. No debris in filter. Ordering control, dispenser, and vent assembly.; ordrng 1 W11410066 (control) and 1 W11649995 (vent) and 1 W11545290 (deflector) and 1 W11545539 (vent gasket) and 1 W11412300 (dispenser)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Frederick, MD 21702
Ricardo S.
Job Details:
05/19/2023
"The client informs me that he bought the house in March of last year, but that the refrigerator was not yet in the house, the refrigerator arrived later, but the contractor did not leave any receipt so I cannot confirm the purchase day..the client will try to talk to the contractor to send him the purchase receipt; ordrng 1 w11658802 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Washington, DC 20007
Julian H.
Job Details:
05/19/2023
replaced all parts pulled system to 30 inch vacuum filled unit with 5.25oz of refrigerant unit start cooling & forming frost pattern on evap
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Hampstead, MD 21074
Brian R.
Job Details:
05/19/2023
cx complaint is with ice and itwont come out door and everything is freezing together. checked and ice bin is almost 1 block of ice as well as ice maker full of frozen ice and stuck. cleaned and cleared and new ice maker didnt come in home position it was turned all the way around. no cold air coming through chute. replaced ice maker and advised cx to give unit the next 24 hours if that to cycle and work. if she calls back parts will be needed. ice maker n control as well as valve. seems unit has not harvesting all the time and filling and over flowing. job complete.
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Chesapeake, VA 23322
Branden R.
Job Details:
05/19/2023
cx complaint not operating - electric dryer - has power (lights on) - won't start checked unit and found all fuses good on unit and proper vac to unit . found when trying to start unit just hums found when pushing basket it allows unit to start and run as designed . only major componet not checking out will be the motor on the start winding . ordering motor and blower wheel for rrepair to unit .; ordrng 1 279827 (motor) and 1 WP694089 (blower wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model IUD8500BX0
Near Washington, DC 20024
Sherwood
Job Details:
05/19/2023
cx compliant was leaking. arrive and found leak under diverter motor. started the disassembly and as i was gonna to install the new motor i notice the motor connection was not the same called MR to confrim. ordering the right sump with diverter
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Falls Church, VA 22044
Leon
Job Details:
05/19/2023
cx complaint was unit fc wasnt sealing confirmed issue fc door was closed all the way and warm air made snow around all rails removed all snow and heated gaskewt until it sealed better had cx tested the door everything closing like it should
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hanover, PA 17331
Bernard M.
Job Details:
05/19/2023
"Cx complaint unit won't complete cycles. Entered diag and found no error codes. Recalibrated and ran test cycle, during agitation it would make clicking noise and not agitate. Inspected underneath and found it had the outdated actuator in accordance to SP#11531483. Replaced actuator using vanstock W10913953, recalibrated and ran test, unit completed test without further issues. Unit checks good; used 1 W10913953 (actuator-BM-VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25QGWH01
Near Ellicott City, MD 21042
Robert L.
Job Details:
05/19/2023
"installed parts and compressor did massive amp draw causing parts to get extremely hot and lock out , start winding seized , returning parts, called office to process refund(LW) 170.41, cx to purchase new unit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD02
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
05/10/2023
installed both ordered parts and restored power. cycled IM and valve activated but no water flowed. found fill tube blocked with ice. removed ice and tested again. IM filled. tested water dispensor it is working fine. no leaks anywhere. unit working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JW3
Near Chesapeake, VA 23325
Zachery R.
Job Details:
05/10/2023
"cx complaint burners are getting hot, checked unit, come to find loose connection on l2. secured all connections on terminal, tested, unit working as designed."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Hampton, VA 23661
Justin W.
Job Details:
05/10/2023
cx complaint unit not washing correctly. checked unit to find during test grinding coming from gearcase. no oil visible at bottom of gearcase. ordering parts needed for repair; ordrng 1 W11454741 (gearcase) and 1 WPW10006384 (belt) and 1 W10721967 (clutch) and 1 285565 (agitator) and 1 WP3355758 (cap) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
05/10/2023
Removed and replaced the start device and capacitor tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Warrenton, VA 20187
Ezra M.
Job Details:
05/10/2023
"no ice , unit storing error e5, thermistor , ordering ice maker.; ordrng 1 W11658802 (ice maker)"
We serviced a
IKEA MICROWAVE
Model IBMS1455WS0
Near Fairfax, VA 22030
Tanner B.
Job Details:
05/10/2023
"Found the start button failed , pulled console to replace button/ holder .. when pulling console the other holder for cancel button failed .. replaced the start button .. need to return to install other holder; ordrng 1 w11116990 (holder) and 1 look (look)"