Service History 534 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Hampstead, MD 21074

Brian R.

Job Details: 05/19/2023

replaced lower door seal and cleaned area then installed new one. tested and ran unit a bit. drip was still there. had water on outter side of door that was getting past gasket. cx cant do during the day with work and has to be afternoons and asked for a call when parts in to work something out on the schedule.; ordrng 1 W11483553 (Door Gasket)

We serviced a

WHIRLPOOL WASHER

Model PAV2300AWW

Near Hershey, PA 17033

Justin L.

Job Details: 05/19/2023

cx complaint of burning smell. Was able to access unit and found that the drain pump was seizing causing motor to overload and belt to start to break down. Contacted saftey. Quoted cx for repair and cx paid in full. Setting return for Wed 5/24/23; ordrng 1 WP21001950 (motor) and 1 WP35-6465 (drain pump) and 1 WP21352320 (belt)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW1

Near Chesterfield, VA 23838

John P.

Job Details: 05/19/2023

Installed ACU and drain pump tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near York, PA 17403

Sal R.

Job Details: 05/19/2023

I was able to access and replace all partys. I used a heat gun on both the RC and FC door gaskets to help relax tehm. Unit test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QTS03

Near McLean, VA 22101

Christian C.

Job Details: 05/19/2023

Installed control board. Tested ice door and water dispenser. Water is dispensing normally now. Ice chute door closes all the way. Ice is dispensing. Unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Crozet, VA 22932

Danny R.

Job Details: 05/19/2023

contacted builder bc it after 3 he isnt there said needs door and sent pics will get pics of mod when we go out to install glass to door its shattered new in home; ordrng 1 W11600322 (outer door panel and glass)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Arlington, VA 22202

Leon

Job Details: 05/19/2023

replaced sump pump motor tested unit everything work with no leaks

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Chesterfield, VA 23838

John P.

Job Details: 05/19/2023

"CX showed video of noise, advised noise is normal operation. Noise happens when basket is in agitation and only in one direction, advised noise is from teeth on slider hitting on rotor in reverse agitate. Called techline talked to Andrew advised noises are normal"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Herndon, VA 20171

Jason A.

Job Details: 05/19/2023

CX complaint FRIDGE open door alarm & gaskets are not sealing. CX has AIG contract. & they will redispatch new ticket. Installed seals & heated to remove wrinkles. Test doors for proper operation > JJ

We serviced a

KITCHENAID ICE MAKER

Model KUIC15NLTS1

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 05/19/2023

"Cx complains that after the clean cycle the unit stopped making ic,e ins"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near Baltimore, MD 21224

Shane M.

Job Details: 05/19/2023

"cx complaint the unit isnt washing proper. found F0E2 F9E1. removed filter from pump, completely clogged. cleared codes. raned test cycle. passed. gave quote for repairs if cx calls back $698.62. cx paid svc by card. 2nd tech needed. W11458345 w11316246."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Poquoson, VA 23662

Orbie

Job Details: 05/19/2023

cx complaint water not coming out of unit and light strobing inside unit. verified cx complaint found faulty LED lights and filter head not allowing water to dispense. replaced filter head and LED light. unit working as designed. also found door gasket not sealing all the way causing moisture to build up at front right of cabinet. ordering door gasket to complete repair.; ordrng 1 W10830055 (gasket-fip)

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ2

Near Laurel, MD 20723

Dustin F.

Job Details: 05/19/2023

"replaced igniter, tested unit. unit now working as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Middleburg, VA 20117

Ricky E.

Job Details: 05/19/2023

"W10815668 397.44, W11170612 81.01, shipping 50.00, labor 200.00, tax 28.71... customer stated that the lights were out and the icemaker wasnt working. verified issue and fnd water in the pantry ui.. unplugged pantry harness and the unit is now functional.. the customer wasnt avalable to make a decision, a farm hand was onsite.. customer may or may not make the repair..."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Richmond, VA 23226

Joseph D.

Job Details: 05/19/2023

"With with timer counting down too fast replaced moisture sensor, and unit working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Thurmont, MD 21788

Bernard M.

Job Details: 05/19/2023

Cx complaint the FC door wouldn't open. Inspected and founf the door was frozen shut. The door wasn't properly closed and the gasket wasn't sealing around. This caused it to create condensation and freeze door shut. Cx opened door and the clips broke off clinging to the FC basket. Gave cx quote fo FC door and they'll be purchasing new unit. Cx paid $120 service fee

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 05/19/2023

"Installed clips, tested unit. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chesapeake, VA 23322

Branden R.

Job Details: 05/19/2023

cx complaint aig dryer not starting checked unit and found OL on tco not allowing unit to properly run . replaced with pre id and tested all other major componets everything checked good and unit is now running as designed .

We serviced a

KITCHENAID OVEN

Model KOCE500ESS11

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 05/19/2023

"F9e0 error , cycled power and reconnected ui.. cleared error . tested unit. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Glen Burnie, MD 21060

Emmanuel R.

Job Details: 05/19/2023

"Cs unit will try to close the door after he opens it. Confirmed complaint. Unit is missing the friction sleeve that goes on the hinge. Right side no sleeve ,left side has a sleeve. See pics. Spoke with a AD and confirmed. Ordering 2 sleeves.Scheduled appt. sleeve part#WP8268961; ordrng 2 WP8268961 (friction sleeve for door hinge.)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Columbia, MD 21044

Dustin F.

Job Details: 05/19/2023

"CX complaint: not making iceInspected unit, ran the following diags and got the results.56 - E545 :pass57-0158-0136 - passIcemaker passed all mechanical tests and filled. but is throwing E5Temps are good in FC and RC. Unit needs new icemaker. CX only wanted diag. So i charged for svc fee and left quote for repair. saved in SD"

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BW2

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/19/2023

"Cx complaint ven not working.Ran bake, found igniter not turning on. L1 ok to igniter, but no neutral sent from valve (L1 - groung 115V, L1 - N 18V). Replaced valve using pre id. Unit tested ok"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Richmond, VA 23236

John P.

Job Details: 05/19/2023

CX complaint light not illuminating verified complaint found bulb separated from base was able to extract base from bulb base installed new bulb tested working as designed

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Chesterfield, VA 23838

John P.

Job Details: 05/19/2023

"Installed harness called connected team twice due to still not being able to control oven from app connected team stated they would be reaching back out to consumer within the hour, cuz they are not sure why I cannot control unit from app"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES1

Near Baltimore, MD 21230

Emmanuel R.

Job Details: 05/19/2023

"Cs broil element not working , confirmed complaint.I found the wire connector to the broil element wasnt secure and had a grease on the connector, cleaned off grease and secured connector and test unit. Unit is now working properly, preheated to 350-450 in no time."

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Norfolk, VA

Justin W.

Job Details: 05/19/2023

replaced bellow tested unit working as designed called office to notify them that cx left card at other place and would call in to pay. office said thats acceptable and if cx does not call back daja said she would call to collect

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Chester, VA 23831

John P.

Job Details: 05/19/2023

Found ui unresponsive found 120 volts to ACU and five volts DC from board to UI UI not powering up after unplugging and plugging in multiple times ui popped up with f6e1 ordering UI and control; ordrng 1 W11419059 (Ui) and 1 W11618916 (Acu)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near University Park, MD 20782

Samuel R.

Job Details: 05/19/2023

cx complaint is not starting cycle.inspected unit and got error code f6e1and found ui barely lighting in areas.replaced ui and tested unit.now working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Silver Spring, MD 20904

Israel R.

Job Details: 05/19/2023

"cx complained dishwasher from the corners of the unit. ran diag and a 1 hour normal cycles and the dishwasher didnt leak. upper spray arm had debry in the holes. also upper arm wasnt spinning during the cycle. quoted cx for upper arm replace, cx denied repair. collected 120 for the service call. unit didnt leak while i was in the home. if cx calls back for repair he will owe 166.88; ordrng 1 WPW10498900 (spray arm)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS01

Near Manassas, VA 20112

Richard B.

Job Details: 05/19/2023

"CX complat, Lights out in freezer and ceiling of fridge, Inspected unit and found freezer LED out completely, Found LEDs in ceiling barley illuminated, Replaced Freezer LED and all lights working as designed now, covers parts and labor . Working as designed, Collected 120 service call. RB"

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Odenton, MD 21113

Alexander D.

Job Details: 05/19/2023

"cx complaint unit moves around in cutout. inspected unit and verified complaint. advised cx we dont normally correct installation issues and he may need to call builder to correct it. unit doesnt have mounting brackets or screws. looked thru all the paperwork cx has for his appliances, found the orifices but no brackets or screws. cant find part# for hardware pack in IPL or any manuals cx has or on service matters. advised cx to call builder to correct installation and have them contact kitchenaid to get sent hardware pack or maybe they can install a block of wood in front of unit to prevent it from moving. cx understands"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Poquoson, VA 23662

Orbie

Job Details: 05/19/2023

"cx complaint unit has noise during operation. verified cx complaint. replaced splutch and belt, also removed pan unit sitting in as per cx request due to bowing in center, also raised front legs to level unit. tested unit in quick cycle. heard noise again. checked washplate to verify bolt tight, made sure spanner nut was tight as well. ordering gearcase, motor and basket. advised cx basket would be directly sent to them; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11513244 (basket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MBL2258XES3

Near Washington, DC 20002

Sherwood

Job Details: 05/19/2023

cx compliant not making ice. arrive tested ice maker did rotate but did not call for water. went to back of unit to ohm out water valve which was about 192 ohms checked out good. ordering IM W10884390. cx paid for everything already; ordrng 1 W10884390 (ice maker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pasadena, MD 21122

Alexander D.

Job Details: 05/19/2023

cx complaint unit was giving h2o and f8e4 errors intermittently. now unit is giving f8e4 error nonstop and cant get unit to run. inspected unit and verified complaint. console bubbling and buttons light up but cant get unit to start or enter diagnostics mode. took door apart and found vent outlet misaligned causing steam inside door and leaking into drip tray. need ui replaced to get unit running so we can look for other causes of errors. ordering ui and marking all other parts as will use on return visit. quoted cx 230.00 for service call and labor. cx paid 120 service call and will owe 110 labor on return visit. call cx to schedule return visit once we have eta on part; ordrng 1 W11460962 (ui)

We serviced a

WHIRLPOOL FREEZER

Model KRFF507HPS03

Near Montpelier, VA 23192

Thomas B.

Job Details: 05/19/2023

Cx complaint unit is not working properly inspected unit removed and replaced the compressor and drier filled and tested unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM05

Near Hertford, NC 27944

Austin D.

Job Details: 05/19/2023

"cx complaint the unit is not cooilng. checked the unit and found that the evaporfator insulation has signs of breakingdown due to oil/refrigerant leaking on to the insulation. therefore, the unit needs a new evaporator and also the compressor is very hot since it has been running without refrigerant. will return once the parts come in. ss tech needed.; ordrng 1 W11572047 (evaporator) and 1 W11578209 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (filter drier)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Richmond, VA 23226

Joseph D.

Job Details: 05/19/2023

removed old inverter old inverter board had burn mark on it replaced inverter and magnetron unit still will not run inverter has power but does not power on magneton must reorder parts; ordrng 1 W11325604 (Inverter) and 1 W11346197 (Mag) and 2 2count (2 count)s

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SBW2

Near Franconia, VA 22315

Lloyd B.

Job Details: 05/19/2023

7467 is the house number. Cx complained the units buttons did not work. Inspected the unit and found some of the buttons do not work. Installed new console and tested and it now works as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ4

Near West Springfield, VA 22152

Lloyd B.

Job Details: 05/19/2023

"Cx complained the lights did not come on at times. Inspected the unit and found the light switch, when jiggled, would turn the lights on. Installed new light switch and tested and it now operates as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Berkeley Springs, WV 25411

Ken M.

Job Details: 05/19/2023

"Customer complaint is that the unit only dispenses crushed ice, cannot get cubes. Unit inspected and found the bin arm is not getting out of the way of the cubes properly, causing the cubes to get crushed. Bin replaced and unit retested. Unit is working properly. Old part left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Clifton, VA 20124

Richard B.

Job Details: 05/19/2023

"CX complant. Ice dosent dispense. And water flow is slow. Inspected unit and confermed issues. Ice bin is broken , Tried dispensing without bin and auger dosent turn. Ordering bin , auger motor , and yoke, Will use valve and filter head on retuyrn . Further work needed. RB; ordrng 1 WP630522 (yoke) and 1 Wpw10317991 (motor) and 1 W11185686 (ice bin) and 1 W10830274 (gasket)"

We serviced a

WHIRLPOOL HOOD

Model WVW57UC0FS3

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 05/19/2023

Cx complaint is that the unit is not venting properly. Upon arrival I found that the unit is turning on and the fan is reaching all speed levels but is not properly evacuating the steam. I found that the vent on the exterior of the house has a plate in it that is preventing the air from exiting as it should. I informed the cx that the contractor will need to look at the duct work. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL DRYER

Model Whd862chc2

Near Currituck, NC 27929

Austin D.

Job Details: 05/19/2023

"cx complaint unit not drying showing error code f9e2. verified error code. checked all jharness connections, pump connections, etc. no issues. quoted cx for new pump assembly. cx agreed. replaced the assemnly and tested. water instantly drained out once turned on. unit is running as designed. cx paid in full"

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ4

Near Chesapeake, VA 23323

Zachery R.

Job Details: 05/19/2023

"replaced side panel, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Crofton, MD 21114

Alexander D.

Job Details: 05/19/2023

replaced LH rc door and bin. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Annapolis, MD 21409

Alexander D.

Job Details: 05/19/2023

cx complaint fz light not working. inspected unit and verified complaint. found ice in fz door switch. cleared out ice and tested. door has good suction. unit is now working properly. advised cx to open fz door from center of handle so tracks dont get crooked leaving a gap in the door. cx understands.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCS22EVMS8

Near Silver Spring, MD 20910

Brian F.

Job Details: 05/19/2023

"Cx states IM not making ice, jumped IM to start harvest, IM would cycle continuously without filling, found burnt out heater circuit on IM. Advised cx IM is currently on backorder.; ordrng 1 W10889233 (icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES2

Near Hyattsville, MD 20785

Shane B.

Job Details: 05/19/2023

cx complaint is 3 of the surface burners not working. front 2 and left rear. when i arrived unit had been set outside. kitchen floor was being worked on. unit was unplugged. no damage to terminal block. i found 3 elements are damaged. no signs of live roaches but some dead ones. cx says house has been sprayed. ordering 3 needed elements. schedule when approved and when parts are available.; ordrng 1 W11517959 (element) and 1 W11047722 (elmnt-surf) and 1 W11171119 (elmnt-surf)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Arlington, VA 22207

Christian C.

Job Details: 05/19/2023

Instal new (wash motor assy) tested the unit end check for any leak all normal working as desigh.

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Kearneysville, WV 25430

Ezra M.

Job Details: 05/19/2023

"loud squealing noise. idler failed, replaced idler, tested unit, sounds normal."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319KPS01

Near Herndon, VA 20171

Jason A.

Job Details: 05/19/2023

New part arrived damaged. Part is not protected with any padding to protect from damage. Opened new box & 2 pieces of plastic fell out of box. Ordering 2 because CX has had 2 appointments & both times could not complete because of defective parts. MR to inspect part before rescheduling & repack blower to protect from damage. Check for broken pieces & spin to check its not rubbing or noisey > JJ; ordrng 2 W11613599 (blower assym)s and 1 MRtoinspect (MR to inspect)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near York, PA 17403

Sal R.

Job Details: 05/19/2023

CX comp0lain t was that the unit was leaking from the FC out of the front. I found that thr evap drain tub was clooged. I was abel to access and rfemove the clogg. I then steamed out the ice blockage. Unit test good. I collected $120.00 for service charges via c redit card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Colonial Heights, VA 23834

John P.

Job Details: 05/19/2023

Installed heater tested working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near East York, PA 17402

Sal R.

Job Details: 05/19/2023

I was able to access and replace the control board. I tehn tested unit and unit test good. I found the counter light to turn on and cycle as directed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23224

Chris B.

Job Details: 05/19/2023

cx comp unit drip water in tub when hot valve is on at wall insp unit conf cx comp unit will need water valve assem W11513255; ordrng 1 W11513255 (valve)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Yorktown, VA 23692

Orbie

Job Details: 05/19/2023

"cx complaint unit not functioning after lid wouldn't open. checked unit found unit unresponsive. 122vac to control. 3.7ohm at control to drain pump. pulled drain pump and verified 3.7 ohm at pump. replaced pump, checked lid lock. OL shut and open with no change. replced lid lock and finally replaced control. calibrated and tested unit. working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406EPA01

Near Lovettsville, VA 20180

Ricky E.

Job Details: 05/19/2023

"installed part, unit cks ok.."

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MDM02

Near Norfolk, VA 23517

Justin W.

Job Details: 05/19/2023

cx complaint unit not dispensing water confirmed complaint. removed filter tested to find water functions without filter. replaced filter and tested to find unit works. dispensed estimated 32 oz of water stopping and starting periodically to find unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Bridgeville, DE 19933

Michael E.

Job Details: 05/19/2023

Replaced gasket and damper as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Mount Joy, PA 17552

Justin L.

Job Details: 05/19/2023

As per previous tech was able to cut into system and replace parts. Pulled unit into a 30 inch vaccum which held for 20 minutes. Charged unit with 5.75 Oz of R134a and watched rc evap develope a full frost pattern. Unit now checks good no further work needed

We serviced a

FISHERPAYKEL REFRIGERATOR

Model WRS555SIHZ00

Near Clarksburg, MD 20871

Marc M.

Job Details: 05/19/2023

installed drier and pipe kit to eliminate the slip fitting junctions at the condenser and yoda loop. pulled unit into 30 inch vacuum and held. unit held pressure with no leaks. charged unit with 134a and unit showed pressures of about 1-2psi on the low side and 120psi on the high side. with soapy bubbles checked for leaks in entire rear compartment (no dye found at evap during previous diag). found no bubbles indicating leak. contacted techline to doucment results. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Toano, VA 23168

Orbie

Job Details: 05/19/2023

"cx complaint unit making loud noise during operation. no codes present. checked unit with towels in it, bulky cycle to fill and drain and spin. heard loud noise from bottom. pulled bottom to find capacitor hanging. replaced capacitor, belt and splutch. tested unit working as designed. advised cx to get pipe insulation for the water feed lines to unit to isolate from cabinet.; ordrng 1 W11395618 (capacitor OA/VS)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/19/2023

"cx complaint water under deli again, found drain still not open , steamed for 30 minutes could not get clear, due to time retraints rescheduleing for 2 count to remove doors and shelving to access evap cx will pay $120 for 2nd count on return, evap cover was not in bin, please send on return;"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Bel Air, MD 21014

Justin S.

Job Details: 05/19/2023

cx showed me the unit hasnt made much ice. found the refrigerator temp is 38f and freezer temp is 14f while set to 37f and 0f. low side pressure is -20psi and high side pressure is 50psi. .5aac from the compressor. unplugged the unit and pressures equilized to 10psi. pressurized the unit with nitrogewn to 140psi and waited 20 minutes. bubble checked. the unit has dropped 2 psi of pressure. called tech support and spoke with a rob. under review.

We serviced a

KITCHENAID RANGE

Model KFGC506JIB01

Near Clifton, VA 20124

Richard B.

Job Details: 05/19/2023

"CX complant, RF and LF burners dont ignite immedietly. Door is chipped and cover is chipped. Inspected unit and found door skin has a big chip off the right front top corner, Kick panel also has several chips on top edge . Ordering door skin as well as kick panel . Also ordering bake igniter , One of the trhreaded studs hat cove rscrews on to is sheared off. Ordering LF and RF flame spreaders as well due to improper ignition after adjusting gaps . Further work needed. RB; ordrng 2 W11344539 (flame spreader)s and 1 W11387318 (outer door) and 1 W11643161 (bake burner) and 1 W11385820 (kick plate)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Woodbridge, VA 22192

Demonte S.

Job Details: 05/19/2023

Installed Coupler & Drier. Filled unit with 140 Psi of Nitrogen. Unit is holding pressure.Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Pressures are 120 Psi on the High and 2 Bars on the Low. Unit is starting to Cool. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW1

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/19/2023

replaced control slider and clutch ran calibration cycle and diag high speed agitate and also high speed spin spun and agitiated

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE01

Near Lanexa, VA 23089

Orbie

Job Details: 05/19/2023

"cx complaint unit not shutting. verified cx complaint. found plastic part come out of upper hinge. called techline to document and advise for any parts on return visit. Spoke with brandon, advised to replace both hinges upper and lower on right side; ordrng 1 W10828686 (hinge-door) and 1 W10691136 (hinge-door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Catlett, VA 20119

Robert W.

Job Details: 05/19/2023

CX is going to have to contact whirlpool because unit is now out of warranty. CX stated they never recev any info from us about reschedule for repair. cancel appt cx didnt think they have to to anything

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Berkeley Springs, WV 25411

Ken M.

Job Details: 05/19/2023

"Customer complaint is that the unit is getting hung up in cycles. Checked for stored error codes and found F8E1 and F7E6. Ran test cycle and the unit filled properly. When agitating there is a mettalic dragging noise. During spin, there is a metallic dragging noise and a squeaking noise. Inspection of the drive system found the shielding worn on the harness to the drain pump. No visable wear on any other components, but the belt feels a little loose. Ordering gearcase, belt, actuator, and splutch to address the grinding/squeaking noises. Ordering harness to address the wear on the shielding and the fill error.; ordrng 1 W11652038 (lower harness) and 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W11481722 (actuator) and 1 W10721967 (drive pulley)"

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Frederick, MD 21702

Ricardo S.

Job Details: 05/19/2023

"Cx complains that the dryer wont start, inspected unit, door switch cks ok, start button wont respond for cx, . I explain to the client how to use the dryer, she is an elderly person.. dryer works fine"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near East York, PA 17402

Sal R.

Job Details: 05/19/2023

"CX complai t is that the unti does not fill all the way. I found that CX is opperating on the Heavy Duty cycle and is stopping the cycle during the inital sensing and fill. CX stops the unit and starts a differant cycle. CX is stoping the unit and not allowing it to advance through the wash cycle. I was able to to load unit and started a HD cycle and found that the unit past the point CX fells as the unit is not opperating , completes the sensing and fills as the basket is turned. Error code F0E3 was found in diag . I cleared the code and recalibrated as well as ran auto test. Unit is funtioning as designed. I also found thatbCX is using the Extra power setting off . I called WP Tech Line and discused my findings."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Severna Park, MD 21146

Alexander D.

Job Details: 05/19/2023

"upon arrival, cx said no one called her to schedule this visit, it was just made for her. cx said she needs to leave soon and tried to call office to reschedule but couldnt get a hold of anyone. rescheduled for 5/24; schdld next appmnt for 5/24 WED !"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 05/19/2023

"came out to replace parts on unit , found when when replacing bulk head we will have to drill out blower wheel and motor to be able to replace bulk head . replaced gasket and advised cx we will have to come back out and replace motor and blower wheel to be able to properly replace bullk head . cx agreed . ordering motor and blower wheel . left bulk head in cx house .; ordrng 1 WP694089 (blower wheel) and 1 279827 (motor)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Charlottesville, VA 22902

Kyle A.

Job Details: 05/19/2023

Cx complaint of time not being accurate. Did confirm as ui is only showing artifacts and also has 2 shorted keys. Ordering control and ui.; ordrng 1 W11583883 (User interface) and 1 W11565020 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Manassas, VA 20110

Richard B.

Job Details: 05/19/2023

"CX complant. Washer dosent work. Insopected unit and when plugged in .lid lock locks and then unlocks. Console is blank, No power from control either. Gear oil leaking from transmission as well from being overloaded. CX paying 120 service call only . RB; ordrng 1 W11449840 (gearcase 263.77) and 1 W11394572 (lock 131.75) and 1 W11543997 (control 210.29) and 1 W11478519 (facia 314.05)"

We serviced a

WHIRLPOOL STACKABLE

Model WFW8500SR00

Near Shady Side, MD 20764

Shane B.

Job Details: 05/19/2023

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Fredericksburg, VA 22406

Robert W.

Job Details: 05/19/2023

Arr at Cx and was advising CX of cost CX stated they had purchased an extended warranty on unit before the builder warranty ended and ths should have been under warranty advise CX to contact warranty company to have it dispatched properly.

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Germantown, MD 20874

Julian H.

Job Details: 05/19/2023

CX complaint about unit making a banging noise against walls put unit on a test mode & found that pipes need an anti hammering device to be install because they make noises but hose installed were too long this motion is causing that hoses hit the wall & make noises tangled hoses carefully secured them with zipties from tool bag & attached them to the wall to prevent banging also leveled unit front to back & side to side working properly now

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Fredericksburg, VA 22407

Robert W.

Job Details: 05/19/2023

"Arr at CX and a kid answered door noone over 18 home unit will need fan motor for FC, Ordering; ordrng 1 W11575358 (Fan motor)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Harrisonburg, VA 22802

Danny R.

Job Details: 05/19/2023

cx states unit not draining i found lower harness wasnt open replaced checksok

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Spotsylvania Courthouse, VA 22551

Robert W.

Job Details: 05/19/2023

Replaced lidlock and console tested and unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Franklin, VA 23851

Zachery R.

Job Details: 05/19/2023

"cx complaint unit will not ring clothes out and dispenser not dispensing detergent like it should. checked unit, no faults present, come to find oil leaking onto clutch, ordering drawer and reordering gearcase to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11611449 (drawer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Waynesboro, VA 22980

Danny R.

Job Details: 05/19/2023

cx states unit isnt making ice found icemaker empty and i put them through diag they filled and made ice will need control board and dual vavle just incase its intermition not making ice .; ordrng 1 W11387384 (ui control) and 1 WPW10675033 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM01

Near Earlysville, VA 22936

Eric F.

Job Details: 05/19/2023

"Confirmed cx complaint unit not making ice. Found harness at bottom of freezer door broken. Quoted cx on door, cx paid 120, not going to seek repair.; ordrng 1 LW10669496 (dor-fip)"

We serviced a

KITCHENAID REFRIGERATOR

Model WRF954CIHZ04

Near Arlington, VA 22203

Leon

Job Details: 05/19/2023

replaced the evap cover put everything back inside the unit everything working like it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WFW72HEDW0

Near Virginia Beach, VA 23453

Carl A.

Job Details: 05/19/2023

"cx complaint of unit having water ini tub when not in use,also displaying the F8E1 error code,checked unit to confrim error code also ran unit through diag mode to find low flow of water in test 5 ordering parts needed for r epairs; ordrng 1 W10599356 (Water Inlet Valve)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Bel Air, MD 21014

Justin S.

Job Details: 05/19/2023

replaced the timer and spring and tested. the unit is now spinning blowing and heating good. the knob is cracked and does not move the timer even with the spring. knobs only covered 30 days.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 05/19/2023

replaced both parts tested unit works as designed

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near White Plains, MD 20695

Shawn D.

Job Details: 05/19/2023

"cx complaint unit is making a really loud noise in the spin cycle and has video. inspected unit and listened to cx viideo and unit making a really loud noise squeeling like noise. checked for errrors and had none, service cycle completed with no noises but when unit was slowing down from spinning it was clunking. checked under unit and pan does have holes in it but looks like old washer did this not this washer. removed clutch and seems ok issue has to be in the gearcase. ordering gearcase and marking all pre id parts use on return; ordrng 1 W11449840 (gearcase) and 1 W11395618 (capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Chesapeake, VA 23322

Branden R.

Job Details: 05/19/2023

"came out to replace valve on unit , disassembled and replace valve found filter housing still leaking . ordering filter housing for repair .; ordrng 1 W11346622 (Refrigerator Water Reservior)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Norfolk, VA 23513

Justin W.

Job Details: 05/19/2023

cx complaint dispenser door cover falling off. confirmed complaint reseated cover and showed cx how to reset properly if it comes off again. tested unit working as designed

We serviced a

JENNAIR MICROWAVE

Model JMW3430WS02

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/19/2023

"installed turntable motor per previous, tested all ops ok collected $200 labor visa cx paid in full"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Hershey, PA 17033

Fred G.

Job Details: 05/19/2023

i was able to access unit and replace both top and bottom interlocks as pre previous tech. tested unit and found the control board relay was making noise. unit needs control to correct issue. once in please reach out to cx and set up a return visit.; ordrng 1 W11552018 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 05/19/2023

"Replaced the valve and tested unit , unit dripping from dispenser still and leaking from where water dispenser tube connects to valve .. contacted wpl techline and informed them on issue.. bur on end of line can cause drip from valve and drip at dispenser.. tried to trim line / burred end off but cause more leaking.. informed cx not to use water dispenser .. unit needs new hinge to valve water line .. ordering valve , im line and reservior incase those lines are effecting after repair/ disassembling unit so many times.. that can cause burrs on lines ..; ordrng 1 W11579166 (tube) and 1 wpw10341329 (valve) and 1 W11168758 (reservior) and 1 W10815476 (im waterline)"

We serviced a

WHIRLPOOL DRYER

Model MEDB955FC1

Near Leesburg, VA 20175

Ricky E.

Job Details: 05/19/2023

the unit has a clogged vent. the units vent on the outside isnt opening when the unit is running. plus the unit has a plastic vent hooked up. this causes moisture and lint to collect..

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 05/19/2023

"Removed the agitating plate and spanner nut .. went to remove rotor and when removing the rotor the shaft of rotor failed and broke off on gearcase shaft .. unit needs new rotor , gearcase , clutch and valve ..; ordrng 1 W10754161 (rotor) and 1 W10734521 (clutch) and 1 2ct (2ct)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Chantilly, VA 20152

Daniel J.

Job Details: 05/19/2023

frost in freezer section gasket not sealing replaced old gasket heated new gasket door sealing all four sides informed customer to leave door closed long as possible atleast a few hours to let gasket settle

We serviced a

MAYTAG WASHER

Model MTW5570TQ0

Near Stafford, VA 22554

Tanner B.

Job Details: 05/19/2023

"CX Concern the unit humming .. found when engaging spin the units motor hums. removed drain pump and motor is just humming, shaft not spinning . ordering motor , cap and gearcase; ordrng 1 WP661600 (motor) and 1 3360629 (drive shaft) and 1 WP8572717 (cap) and 1 2ct (2ct)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Elizabethtown, PA 17022

Fred G.

Job Details: 05/19/2023

"cx complaint unit makes noise when agitating. inspected unit and found 0 saved error codes. ran auto test and found belt was making noise when in a high speed spin. i replace the belt and cam with van stock and found unit now checks good.; ordrng 1 W10721967 (cam (FG VS)) and 1 W11239857 (belt (FG VS), used 1 W10721967 (CAM), and 1 W11239857 (BELT) from stock"

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