Service History 533 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Charlottesville, VA 22901

Kyle A.

Job Details: 05/01/2023

Cx complaint of a grinding noise. Did confirm units gearcase is leaking oil. Will need to return with the drive assembly.; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Shifter)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Frederick, MD 21701

Ricardo S.

Job Details: 05/01/2023

"Gearcase shaft cks ok, replaced spaner.. unit tested ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Ashburn, VA 20147

Jason A.

Job Details: 05/01/2023

"CX complaint DW leaked from below & water damage to wood floors, cabinet & basement ceiling & walls. Replaced wash motor assym. Found F9E1 diverter error & diverter connector is corroded. Cleaned corrosion & document damage. Ran test wash & cleared error. Ran 2 more test wash & start ProWash cycle & cancelled / drained before installing cover. Left original part with CX for damage claim. NO LEAKS > JJ"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHV08

Near Ashland, VA 23005

Thomas B.

Job Details: 05/01/2023

Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested for proper use unit now functions Normally

We serviced a

JENN-AIR MICROWAVE

Model JMDFS24JL00

Near East York, PA 17402

Bernard M.

Job Details: 05/01/2023

"Replaced all parts per previous tech, ran unit for 1 minute with glass of water and it heated. Unit checks good"

We serviced a

JENNAIR DISHWASHER

Model jdb3200aws3

Near Crozet, VA 22932

Kyle A.

Job Details: 05/01/2023

Cx complaint of unit leaking. Did confirm unit is dispensin to much rinse aid causing sudsing that is going over lip of dishwasher. Order seal and dispenser.; ordrng 1 WPW10238413 (Dispenser) and 1 WPW10348409 (Screw) and 1 W11196317 (Door gasket)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Baltimore, MD 21207

Shane M.

Job Details: 05/01/2023

cx complaint the unit stopped at rinse in cycle. could confirmed. found error code F0E2. raned test cycle. passed test. advised do not overload machine.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Annandale, VA 22003

Dustin F.

Job Details: 05/01/2023

"CX complaint: unit wont complete cycle. throwing fault codesinspected unit, confirmed CX complaint found codes storedF9E2 - Drain electrical problemF8E4 - Float switch openFound float switch unplugged at harnass. Inspected harnass to make sure no breaks in wire then plugged float switch back in. ran 2 test cycles, unit cleared both cycles and is operating as intended.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Sparrows Point, MD 21219

Alexander D.

Job Details: 05/01/2023

"cx complaint unit making 2 different strange noises. cx played me videos of noises. first is chattering from damper getting loud. second is a low grinding noise intermittently, i dont recognize it but sounds like refrigerant passing thru pipes or some kind of vibration. ran thru all service tests heard grinding noise for a second in compressor/condensor fan test but it stopped and couldnt get it to make noise again. replaced damper for chattering noise. also noticed unit is leaning forward. releveled unit in case that was causing vibration and or other causes of grinding noise. advised cx to monitor and call back if issues persist and try to get another video of sounds.; ordrng 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Charlottesville, VA 22903

Eric F.

Job Details: 05/01/2023

"Inspected unit, found control lock engaged. Turned control lock off, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/01/2023

didn't receive part. reordering diffuser.; ordrng 1 W11236851 (diffuser)

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Gettysburg, PA 17325

Sal R.

Job Details: 05/01/2023

"CX complaint is that the RH hinge is catching as it closes. I found that the unit is not soft closing as well as the bushing in the hinge is kniked. I am ordering 1 RH Hinge (W11296078) and will us the LH hinge on return. CX also has concerns with wifi settings. I was able to access and attempted to update unit but found that Unit requirres personal info such as network and passwords. I reffered CX to Whilpool APP and to WP connected Care team. Once the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11296078 (RH Hinge Uppper)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Chantilly, VA 20152

Richard B.

Job Details: 05/01/2023

"CX complant. Fridge doors scratched and dented. Inspected unit and found units right door is scratched and dented, And freezer door is dented, CX has order reciept and will get delivery reciept as it was only a week ago. Parts not in stock Further work needed, RB; ordrng 1 W11449026 (door right) and 1 W11449028 (door freezer) and 1 W10909682 (badge)"

We serviced a

KITCHENAID ICE MAKER

Model Kuix535hpa00

Near Timonium, MD 21093

Shane M.

Job Details: 05/01/2023

cx complaintt he unit isnt making any ice. found no cool on evap plate. watch unit for 20 mins. no frost pattern on plate. 120v to compressor. seal system issue. 3ct needed.; ordrng 1 WPW10605286 (compressor) and 1 WPW10218037 (cooling plate evap) and 1 WPW10200037 (drier)

We serviced a

WHIRLPOOL OVEN

Model WFE775H0HZ2

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 05/01/2023

Installed new control and tested uniut. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Round Hill, VA 20141

Ricky E.

Job Details: 05/01/2023

"customer stated that the unit wasnt dispensing water... verified water to the door, but no water from the dispenser.. blew through both sides of the line, and the line is plugged. probly frozen.. unable to remove the door waterline... unit needs the door assy...; ordrng 1 w11593330 (fzr door)"

We serviced a

KITCHENAID ICE MAKER

Model KUID508ESS1

Near Ashburn, VA 20147

Jason A.

Job Details: 05/01/2023

CX complaint ICEMAKER UNDERCOUNTER noise. Replaced recirc pump & fill valve. Test each step for over 5minutes. Good fill & good recirc - normal noise level. Condenser fan good airflow & compressor runs. Good frost pattern on plate. NO LEAKS > JJ

We serviced a

MAYTAG WASHER

Model MVWB835DC5

Near Windsor, PA 17366

Bernard M.

Job Details: 05/01/2023

"Cx complaint unit won't start cycle. After several attempts to enter diag, found error code F5E1 lid lock fault. Erased error and ran test cycle, unit completed cycle without issues. Powered off and turned back on and found when selecting options using knob, the leds don't light up and unit gets stuck. Also found it will select certain options on its own. Ordering console and lid switch, once approved contact cx to reschedule; ordrng 1 W11112662 (console) and 1 W10861642 (lid switch)"

We serviced a

WHIRLPOOL RANGE

Model JGS9900CDS00

Near Potomac, MD 20854

Roberto I.

Job Details: 05/01/2023

"Cx complaint broken glass top, oven light not working.Confirmed broken glass top, found bad light bulb in the oven. Screws on front burners are rueted and must to be drilled. Ordering LF orif holder WP7527P06160, RF orif holder WP7527P08760, 6 screws WP400021-1, glass top W10235921 and light bulb WP74009925. Collected $775.64, balance due $220. **2 COUNTS** to drill the screws; ordrng 1 WP7527P06160 (LF orif holder) and 1 WP7527P08760 (RF orif holder) and 6 WP400021-1 (screw)s and 1 W10235921 (glass top) and 1 WP74009925 (light bulb) and 1 dbl lbr"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ1

Near Upper Marlboro, MD 20772

David J.

Job Details: 05/01/2023

Cx complaint unit is burning smell. Arrived today and verified complaint. Found while testing unit with wet paper towel had no heat and transformer was very loud. Unit will need all high side parts to properly repair. Quoted Cx for repair. They will let us know within 30 days. Called safety; ordrng 1 WPW10693025 (Mag) and 1 W10836753 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diod)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Kingsville, MD 21087

Alexander D.

Job Details: 05/01/2023

"prior to arrival, noticed it appears unit is oow and previous tech didnt collect service call fee. called office and was advised i do need to collect service call if cx doesnt have pop but can give him discounted rate. cx provided product registration email from whirlpool that has m/s# and purchase date of 7/30/22, pic saved. called office and was advised its not valid pop and to try calling trade care. called trade care and they are unable to verifiy unit in warranty nor provide concessions. advised cx he needs to try to get copy of receipt from best buy to keep unit under warranty. cx understands and will call back in once he has pop.; saved tckt"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Chester, VA 23836

Chris B.

Job Details: 05/01/2023

cx comp unit makes scraping sound insp unit conf cx comp found idler and rollers not spinning freely replaced and lubed rollers and idler tested unit wroking as desighned

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near York, PA 17406

Sal R.

Job Details: 05/01/2023

CX compolia t was that teh she heard pops during opperation and the breaker tripped. I found that the noise supressor board blew and the bake element had no resistase reading. I replaced the bake element with pre ID'd part. I am ordering 1 Noise Supressor board (W11175842). I have set a retun date for 5/8/23. I collected payment in the amount of $526.49. CX is paid in full as of 5/1/23; ordrng 1 W11175842 (Noise Supressor Board 3 @ tribs) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HN1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 05/01/2023

"while replacing door noticed new door is not sunset bronze. gave cx option of having siver door until return visit. cx wanted silver door so they could continue to use unit, ordering correct door.; ordrng 1 W11186017 (door/mw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Harrisburg, PA 17112

Fred G.

Job Details: 05/01/2023

i was able to access unit and replace both RC door switches and FC door switch as per previous tech. I also found unit was leaning forward very hard. I raised front feet and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Fort Washington, MD 20744

David J.

Job Details: 05/01/2023

Cx complaint unit keeps frosting up. Arrived today and unit had frosted back up again. Placed unit into defrost while working on back of unit. Removed and replaced old s strap water was flowing into trap and retaining water. Re assembled. Installed new thermistor and re assembled unit. Explained to Cx I will order another control. We will come back and inspect In a week and will bring the control just in case. ; ordrng 1 W11558182 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Leesburg, VA 20175

Richard B.

Job Details: 05/01/2023

"CX complant. No water . Prior diagnosis found unit needs input supply valve. Installed new water valve and cycled power , Unit dispensing fast now, Job completed, No leaks. RB"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Woodbridge, VA 22192

Demonte S.

Job Details: 05/01/2023

Inspected the unit. Found that the cx is saying that Dryer is making grinding noise. Checked the Blower Fan. Found screws / rhinestones from shirts on the Blower Wheel. Checked the Blower Wheel. No damages to the Blower Wheel. Removed all items. I then checked the Idler Pulley. Idler pulley isn't spinning freely. Installed new Idler Pulley. Tested the unit no noise. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Hummelstown, PA 17036

Drew B.

Job Details: 05/01/2023

no work done cx unhappy about news of coverage etc..

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Bethesda, MD 20815

Israel R.

Job Details: 05/01/2023

Customer complaint unit is not turning on. I tested unit and i was able to see is getting 120 the UI is getting 5 vDC. I did not see the Green Light on the board. I could not gett 13 VDC. I reset power an with thew UI disconnected the drain pump never turned on. Bad board too. Ordeing UI and control. oes 110. Parts covered by entitlement.; ordrng 1 W10803367 (panel-cntl) and 1 W11368631 (Control) and 1 look (look)

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JS5

Near Dover, DE 19904

Taylor F.

Job Details: 05/01/2023

"Cx complaint is cosmetic damage to the console. Upon doing the console replacement, found cosmetic issue with the cooktop. Called parts specalist, ordering cooktop. Cannot reschedule at this time.; ordrng 1 W11454367 (cooktop)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Alexandria, VA 22309

Leon

Job Details: 05/01/2023

Cx complaint is unit wouldn't cool at all confirmed the issue unit out and ran a amp draw and I didn't get a full amp and I heard the start device cut off and on tired to replace the start device but nothing changed cx would need new compressor; ordrng 1 W11370574 (compressor)

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Hershey, PA 17033

Fred G.

Job Details: 05/01/2023

"cx compliant unit wont drain water out. inspected unit and found lower harness to drain pump was severed. replace lower harness with van stock and found unit now checks good.; ordrng 1 W11376227 (lower harness (FG VS)), used 1 W11376227 (lower harness) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Poolesville, MD 20837

Julian H.

Job Details: 05/01/2023

CX complaint about unit not making ice put unit on test mode test 44 wont adavnce thru it will go inmediattly to 21 harvest empty went to hinge & found that wires have been breaking off issue with door GAVE CX AN ESTIMATE PAID FOR SVC CALL ONLYTHRU APP DONT WANT TO PROCEED; ordrng 1 LW11038917 (dor-fip bk ss)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Alexandria, VA 22309

Leon

Job Details: 05/01/2023

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Montclair, VA 22025

Robert W.

Job Details: 05/01/2023

"Cx complaint is thr unit is giving error code, Inspected unit and found unit is stacked and cant get to anything to test, will need second tech to help with repair, Ordering control drain pump and pressure switch for error codes the unit has.; ordrng 1 WPW10448876 (Pressure switch)"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Dumfries, VA 22026

Robert W.

Job Details: 05/01/2023

"Arr at CX and inspected new otter tub and found the pressure hose stub is broken, Ordering Outter tub; ordrng 1 W10324648 (Outter tub) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB

Near Alexandria, VA 22309

Leon

Job Details: 05/01/2023

cx complaint is unit would cool confirmed the issue i heared rhe start run device cuting off and on ran a amp drawn seen unit wasnt getting full amp instaLLED new start device nothing changed cx needs ne compressor; ordrng 1 W11605926 (compressor)

We serviced a

MAYTAG WASHER

Model MVWC465HW

Near Lebanon, PA 17046

Fred G.

Job Details: 05/01/2023

cx complaint unit filled and filled and would not stop. inspected unit and found 0 saved error codes. ran auto test and found unit finished with out issue. unit is working as design. recalibrated unit and found unit now checks good.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Providence Forge, VA 23140

Justin W.

Job Details: 05/01/2023

cx complaint light does not turn off everytime door is closed. confirmed complaint. advised cx that the unit is functioning with in specs. advised not to slam door but to add an extra push to close door completely. cx already aware of this. unit working as designed

We serviced a

KITCHENAID FREEZER

Model KUDF204ESB00

Near Charlottesville, VA 22903

Kyle A.

Job Details: 05/01/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Ashburn, VA 20148

Richard B.

Job Details: 05/01/2023

"CX complant. Washer dosent work good. Prior diagnosis found unit needs cold valve . Installed new valve and tested unit by doing a wash cycle. Some small black pieces did come out of old valve. Returning valve for QA . Job completed, RB"

We serviced a

KITCHENAID OVEN

Model KODE900HSS00

Near Severn, MD 21144

Robert L.

Job Details: 05/01/2023

"cx complaint after using adapted, and changing to bake/broil, console goes blank and cx has to reset breaker, cx said bray and scarf replaced controls last year, found f6e0 and several f6e4 (status mismatch), isntalled most updated software version in console from pre-id, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Washington, DC 20012

Brian F.

Job Details: 05/01/2023

"Cx states unit intermittently loses power, unit is powering on at time of service, unit has not been cooling since it powered on. Ran test 4, RKV valve working properly, condenser fan spins, compressor runs. Ran test 5, compressor was pulling 180 watts from wall, tech sheet specs are 85-140 watts. Called office to schedule sealed system job for 5/8.; ordrng 1 WPW10143759 (dryer) and 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Falls Church, VA 22046

Dustin F.

Job Details: 05/01/2023

"CX complaint: slight rattling noise and doesnt dry clothes well in auto cycleInspected unit, confirmed noise complaint. Found that screw hole in top was stripped causing screw to rattle during cycle. readjusted top and screw. noise gone. as far as not drying clothes during auto cycle. Unit heats good during auto cycle but vent is long and is pinched behind unit. causing long dry times. advised cx to keep unit pulled out and test cycle. hes going to shorten his vent to avoid venting issues."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Chesapeake, VA 23320

Zachery R.

Job Details: 05/01/2023

"Replaced all parts, Calibrated and tested, unit working as designed."

We serviced a

JENNAIR RANGE

Model JES9900BAB

Near Silver Spring, MD 20910

Israel R.

Job Details: 05/01/2023

"Customer comlaint down draft is not working. I tested the unit and found the fan is turning on but is noisy. I pulled cover and found the hose was detached from the unit and has sucked a couple pappers. I clear the down draft secured the hose. Unit is blowing air good. Custoemr stated they wanted to know how much is to replace the galss and control panel some of the numbers are not working. Qutoed for glass and control panel. She will call back. 859.04 owed if they called backl.; (created new UIS, deleted prior attachment to UisID 449875), ordrng 1 WPW10206067 (panl-cntrl 259.60) and 1 W10204939 (cooktop 432.89)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL0

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/01/2023

"cx complaint open close door error, found must push right side in hard after clsoing to to activate interlocks, installed damaged, called tech line, refered cx back to customer care"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Jarrettsville, MD 21084

Neil H.

Job Details: 05/01/2023

CX COMPLAINT WATER GOING INTO THE WASHER WHILE REMOVING CLOTHES AT THE END CX DIDN'T KNOW ABOUT THE FAUCET BUTTON AND SHE WAS HITTING IT BY MISTAKE EXPLAINED TO HER ABOUT WHERE IT IS AND TO BE CAREFUL NOT THE LEAN ON IT BUT SHE NOW KONWS WHY IF IT DOES HAPPEN CHECKED THE LOAD AND GO ALSO

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 05/01/2023

CX complaint about unit not drying plastics & acrylics properly put unit on test mode no errors water temp 120*F water circulation looks fine heater is on @ the end of test mode explained CX touse rinse aid constantly as well hi temp wash unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW

Near Elizabethtown, PA 17022

Drew B.

Job Details: 05/01/2023

replaced ccu on the unit and pres ssrich and now fully functional and not just draining.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Rockville, MD 20852

Roberto I.

Job Details: 05/01/2023

"CX complaint poor wash, mold stains on the tub.Ran diag, found 7-1 error. Ran a test cycle, the unit washed ok, but the heater didn't turn on. Confirmed 120V supplied by the control board to the heater. Found open heater. Ordering heater W10518394. Cx paid in full ($295.05). Return visit 5/9/23; ordrng 1 W10518394 (heater)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Rockville, MD 20850

Julian H.

Job Details: 05/01/2023

CX complaint about not able to unlock ui trying to do so accidentally switch unit to cooling off inspected & found ui unresponsive reset power for 1 min then I was able to unlock ui & switch unit on tested all buttons & working properly now if CX calls back will need an ui W11616412

We serviced a

JENN-AIR MICROWAVE

Model JMC2430IL03

Near Gaithersburg, MD 20878

Julian H.

Job Details: 05/01/2023

CX complaint about unit not being flush with cabinet inspected also found that door wasnt closing properly causing a functional issue with cycles found that paltform was not attached firmly to cabinetry causing unit to move back & forth fix platform to cabinet with Cx approval & working properly tested remove microwave & adjusted primary switch closure to make sure it was pressed everytime door was closing & working

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Norfolk, VA 23503

Carl A.

Job Details: 05/01/2023

"cx complaint of unt banging around,and slow drain,checked unit to find the following error code F9E1find drain pump to be slugish,found oil leaking from gear case also drive hub aloowing the tub to wabble around in unit orderomg all parts needed for repairs 2 ct as gear case job; ordrng 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W10528947 (Drive Hub) and 1 W10876600 (drain pump) and 1 W11454734 (Gearcase) and 1 W11283592 (Drive Motor) and 1 WPW10006384 (Drive Belt) and 1 W10721967 (Drive Clutch Kit) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW0

Near Lebanon, PA 17046

Fred G.

Job Details: 05/01/2023

"cx compaint while opening door the outer glass shattered. Inspected unit found right side hinge to be faulty and binding and caused outer glass to fail. unit needs outer glass, name plate, right hinge to correct issue.; ordrng 1 WPW10409945 (outer glass) and 1 W11178521 (nameplate) and 1 WPW10299227 (right hinge) and 1 looklook"

We serviced a

KITCHENAID DISHWASHER

Model KUDP01FLSS6

Near Silver Spring, MD 20904

Israel R.

Job Details: 05/01/2023

"No error codes. Custoemr complaint unit is not washing correctly. I tested the unit an found the unit is filling and washing. Ran tet and no error codes. Completed a test cycle. But the unit is Filling, Washing, Draining. And turning on the heater. Unit is working. Must of been too many items in it or something was under the float switch the unit is wfilling and washing. Unit is good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Broadlands, VA 20148

Richard B.

Job Details: 05/01/2023

"CX complant. Water leaking from fridge, Inspected unit and CX showed tech pics of water dripping from from ice maker door in top of unit. . Possibally a ovverfilling ice mold , Ordering dual valve. 56 , E0 no errorrs . Test 57 harvest . Further work needed. added tennant contact info. Not in stock, RB; ordrng 1 W11482383 (dual valve)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Aspers, PA 17304

Andrew S.

Job Details: 05/01/2023

Arrived at 5:24 and found that there were no adults at the residence. Job will need to be rescheduled.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near York, PA 17404

Sal R.

Job Details: 05/01/2023

"Per the previouse tech, I was able to access and replace the clutch and the rotor cover. I tehn recalibrated the unit and ran a auto test. Unit test good."

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Manchester, PA 17345

Sal R.

Job Details: 05/01/2023

"CX complai t is that the under hood light is not coming on. I found that th4 socket has 120 v's even when the light is powered off. I found that CX had a extra blub I put in and light still does not come on. I am ordering 1 control board (W11545876) and 1 socket (WPW10210878). Once the contract is apporved, please have soemone form the office call to set a return date.; ordrng 1 W11545876 (control board) and 1 WPW10210878 (socket)"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Baltimore, MD 21244

Shane M.

Job Details: 05/01/2023

"cx complaint unit isnt cooling. took evap cover off, found no frost pattern & ball of ice on low/high side. unit pasted the 5yr mark for coverage. advised cx to contact WPL for coverage. cx paid svc by card."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS06

Near Alexandria, VA 22305

Dustin F.

Job Details: 05/01/2023

Looked at CX paperwork becuase upon arrival they stated they had 5 year warranty. found they have a 5 year through bray and scarf. they are going to contact Bray and scarf. no work was done no charges needed.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Moseley, VA 23120

John P.

Job Details: 05/01/2023

"CX complaint unit not working checked unit found open red wire at capacitor, corrected wire tested working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120KPS01

Near Richmond, VA 23237

John P.

Job Details: 05/01/2023

Upon opening unit up found capacitor swollen replaced tested working as designed

We serviced a

IKEA DISHWASHER

Model IUD7500BS2

Near Bethesda, MD 20816

Israel R.

Job Details: 05/01/2023

"F7E1 No heat, F6E6 Inlet water cool water, F5E2 Door switch, F8E2 Drain motor electrical problem. RAn teste and not motor. control is sending 120 motor reads 6.9 ohms out of range. The customer bought a new one on the spot. Collected 120/. Ans she is waiting for new washer already. .; ordrng 1 WPW10605057 (pump and motor assy 220.55)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Stafford, VA 22554

Robert W.

Job Details: 05/01/2023

"Arr at CX and inspected unit and asked CX if unit is under extended warranty and Cx stated unit does have a warranty, Advise CX to contact warranty company to have ticket dispatched properly. Cancel appt"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXWH0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 05/01/2023

Cx complaint is that the upper rack wheels have failed and the rack is falling down. Upon arrival I verified the issue. I found that the unit is covered under SP w10756177b and S-code s23010. I am ordering the rack adjuster kit. Please contact cx when the parts are available to schedule the the return visit.; ordrng 1 w10712394 (Rack Adjuster kit)

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Chesterfield, VA 23838

John P.

Job Details: 05/01/2023

CX complained heard pop from right front burner and now no longer ignites confirmed cxs complaint appears LED module shorted spark module shorted ordering harnesses and modules. CX also stated app not able to control functions of oven connected department closed will try again; ordrng 1 W11106302 (Harness) and 1 W11121317 (Module spark) and 1 W11200332 (Harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Upper Marlboro, MD 20774

David J.

Job Details: 05/01/2023

"Cx complaint unit leaking out front of unit. Arrived today and inspected unit, ran cycle for 10 minutes and could not get unit to drain. Forced drain and unit started to leak from front right of unit. Removed door panel and inspected inside and had water coming from vent wax motor. Removed and found gasket to not be sealed properly. Re sealed unit and re assembled. Unit is now working as intended. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MHW8630HC1

Near Virginia Beach, VA 23451

Carl A.

Job Details: 05/01/2023

"cx complaint of uunit making noise while filling checked unit to find the following error codeF5E3, found noise coming from fill valves break down as follows 1/W11316255, cold water ,1/W11316256, Hot water ,service call break down as follows service call 120.00parts 230.76shipping 15.00labor 110.00sub total 475.76tax 13.85grand total 489.61 cx declined repairs at this time; ordrng 1 W11316255 (Inlet Valve) and 1 W11316256 (Inlet Valve)"

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Washington, DC 20024

Sherwood

Job Details: 05/01/2023

"cx complaint was dryer shuts off. ran dryer for 20min s with clothes inside, did not shut off. also put unit into diag did receicev a f2e1 for stuck key. did hard reset on unit"

We serviced a

N/A REFRIGERATOR

Model WRS315SDHZ08

Near York, PA 17404

Sal R.

Job Details: 05/01/2023

"I was able to access and steam out the ice blockage , I then replaced the defrost heater. I informed CX to allow a min of 24hr's before the unit return to reccomended temps."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near York, PA 17401

Bernard M.

Job Details: 05/01/2023

"Cx complaint unit wouldn't start. When restoring power the sensing led would flash. Entered diag and found no error codes. Refered to service pointer #11648603, replaced control and instructed cx about the 2 step start procedure. Recalibrated and ran auto test, unit completed test without any further issues. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Gainesville, VA 20155

Daniel J.

Job Details: 05/01/2023

installed new control bd. completed DLMS cal and diag cycle. Ran quick cycle customer has a dinner event and had to leave replaced contorl and tested water added to each test cycle Returning old control bd to whp.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Chambersburg, PA 17201

Andrew S.

Job Details: 05/01/2023

Per previous diag I was able to access and replace the control board. I then ran the calibration and diag cycle and the unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Palmyra, VA 22963

Eric F.

Job Details: 05/01/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MHW5630HW

Near Sykesville, MD 21784

Justin S.

Job Details: 05/01/2023

replaced the bellow and tested. the unit si filling withoiut leaking but is draining very slowly. found the drain pump was blocked. cleared and the unit si now good

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Smoketown, PA 17576

Justin L.

Job Details: 05/01/2023

Cx complaint clothes getting torn and pilled. Was able to access unit and found front panel warped causing clothes to get caught and torn. Upon further inspection found that the heater box has very abrasive edges that are sticking out and catching clothes. Ordering parts and once in office will need to set return.; ordrng 1 W10806345 (front panel white) and 1 W11338355 (heater box) and 1 WPW10612925 (maytag name plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDW02

Near Alexandria, VA 22311

Demonte S.

Job Details: 05/01/2023

"Installed Coupler & U.v. Drier. Pulled a Vacuum on the unit. Unit is holding a Vacuum. Filled the unit with 1.7 Oz's. Checked the Evaporator. Unit is starting to Cool. ( Any questions please check Sd Pictures.); ordrng 1 Wpw10143759 (Drier DS / Vs), used 1 W11506635 ( Access Valve DS / Vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gordonsville, VA 22942

Eric F.

Job Details: 05/01/2023

"Installed capacitor, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Williamsburg, VA 23185

Justin W.

Job Details: 05/01/2023

"cx complaint clothes not spinning out and unit not filling properly. checked unit to find error code f0e4 and f0e5. calibrated and tested to find sensor on valve not functioning properly. ordering valve checked to find gearcase, motor, belt passed visual test and ohmed good. ordering valve to complete repair. hot line is blue and cold line is red on hookup; ordrng 1 W11127357 (valve housing) and 1 W11654023 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Williamsburg, VA 23188

Justin W.

Job Details: 05/01/2023

replaced ice bin and tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5THGXKS01

Near Bear, DE 19701

Frederick R.

Job Details: 05/01/2023

CX cancelled appt upon arrival. No services rendered. Job is complete

We serviced a

MAYTAG MICROWAVE

Model MMW9730FZ06

Near Staunton, VA 24401

Kyle A.

Job Details: 05/01/2023

Installed doors and unit now operates as designed.

We serviced a

KITCHENAID RANGE

Model KDRS463VSS03

Near Huntingtown, MD 20639

Shawn D.

Job Details: 05/01/2023

"cx complaint unit has a eletrical smell has been like this for a while but got a little worse so turned breaker off ans gas and called for service. inspected unit and checked control and is good, checked temrinal block and has shorted. removed some wires and harness side seems good power cord is not. unit needs a terminal block and power cord so gave cx quote and he paid in full parts are instock so rescheduled for 5/4; ordrng 1 PT220 (powwer cord 26.51) and 1 WP9761958 (terminal block 24.52)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Baltimore, MD 21218

Shane M.

Job Details: 05/01/2023

cx complaint of a buzzing noise. cx showed me a video. could confirmed in video. no sounds on service call. double check from front panel & back panel. couldnt duplicate sound complaint. unit is making normal sounds.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Hanover, MD 21076

Robert L.

Job Details: 05/01/2023

"cx complaint not heating, found no high side noises, 120v off relay but transformer not activating, ordering transformer and capacitor, will use mag and diode on return.......... wall bracket mounted 1/2' to low alling unit to rock, will need to adjust brakcet on return; ordrng 1 W11493408 (transformer) and 1 W11335495 (capacitor)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Gordonsville, VA 22942

Eric F.

Job Details: 05/01/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model GMH3204XVS1

Near Gaithersburg, MD 20878

Julian H.

Job Details: 05/01/2023

CX complaint about unit not heating inspected and found power to main control 4903 relay closing power going out to high volt components issue with cap diode & mag need 2 TECHS TO PULL UNIT DOWN UNIT HAS A GLASSTOP UNDER 2 TECHS TO AVOID DAMAGES CX decided not to move fwd with repair; ordrng 1 W10850446 (capactr-mg)

We serviced a

WHIRLPOOL WASHER

Model LAT8405AAE

Near Bear, DE 19701

Frederick R.

Job Details: 05/01/2023

CX complaint is WM leaking. Inspected/tested and found unit leaking from where bleach tube meets tub. Hard to tell unit is leaking from fitting on tub or hose.. CX wants to try and replace hose before throwing in the towel;. Unit is over 25yrs old. ORdering tube. Quoted CX $279.32 for repair. CX will owe $110 on return for labor. Collected 169.32 by CC. Cannot reschedule due to part availability.; ordrng 1 WP22001320 (tube- blea)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Woodbridge, VA 22193

Robert W.

Job Details: 05/01/2023

"Cx Complaint is the unit isnt cooling. Inspected unit and found unit is warm not frost pattern pulled unit and found the start device trying to turn compressor on but compressor making noise. Ohm out compressor and across bottom pins its reading over 16ohms compressor seems to be locked upo. Ordering Compressor, drier, couplers and start device.; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier) and 1 W11547180 (Start relay) and 1 LOOK (LOOK)"

We serviced a

AMANA DRYER

Model NTW4605EW0

Near York, PA 17403

Bernard M.

Job Details: 05/01/2023

"Replaced all parts per previous tech, recalibrated and ran auto test. Unit completed test without further issues. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 05/01/2023

Wash pump is not kicking on can hear the humm removed and replaced the wash pump assy tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Norfolk, VA 23503

Carl A.

Job Details: 05/01/2023

"cx complaint of unit bang and having to spin clothes 2xs, checkedu nit to find no error codes at time,was unable to duplicated problem at this time did find ,too much play on pulley under neather allowing gear case to slip ordering parts needed for repairs 2 ct as gear case cx dose not have email; ordrng 1 W11454741 (Transmission Gearcase) and 1 W11239857 (Drive Belt) and 1 W10721967 (Drive Clutch Kit) and 1 WP3951744 (Washer Agitator) and 1 W10772621 (Screw) and 1 Look/Look"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Woodbridge, VA 22193

Robert W.

Job Details: 05/01/2023

Cx Complaint is the FC door not sealing. Inspected unit and found the FC gasket not sealing properly tried to heat but not working. Ordering FC gasket; ordrng 1 WP2319263W (FC gasket)

We serviced a

KITCHENAID HOOD

Model KVWB606DSS01

Near Virginia Beach, VA 23454

Branden R.

Job Details: 05/01/2023

"cx complaint unit not working , checked unit and found UI DOA not allowing anything to be turned on . was advised unit has power . disasembled and found control has proper vac to it . called techline and was advised they wont be much help and they would go ahead and replace control . advised cx what techline would like to be done and cx is unsure . advised there is not much else i could go off of if techline dosent have some checks for me to do . cx agreed to try control ordering all parts for repair CX OWES LABOR OF 150 ON RETURN . LOOK LOOK LOOK ; ordrng 1 W11293971 (main control) and 1 LOOKlook (LOOK LOOK)"

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Washington, DC 20015

Brian F.

Job Details: 05/01/2023

"Installed new slider, ran diagnostic cycle, unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Mont Alto, PA 17237

Andrew S.

Job Details: 05/01/2023

Per previous diag I was able to access and replace the bellow gasket and drain pump. I then tested the unit and found that it is now functioning as intended. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS00

Near Centreville, VA 20121

Richard B.

Job Details: 05/01/2023

"CX complant. Oven not working. Inspected unit and found thermal fuse missing , Need to call tech support, Attempted to call tech support and unavailable for two hours. . per VIA assistance KM advised calling tech support to document and how to procede. RB; saved tckt"

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