We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Haymarket, VA 20169
Daniel J.
Job Details: 02/01/2023
cooktop grate not staying up readjusted cooktop grate no able to open fully and stay up when needed
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS00
Near Alexandria, VA 22307
Demonte S.
Job Details: 02/01/2023
Installed the Drain Pump & Water Valve. Tested the unit. No Leaks. Unit is working as Designed. ( Cx has to have holes drilled in cabinets for Water Hose to be installed. )
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Alexandria, VA 22307
Demonte S.
Job Details: 02/01/2023
Inspected the unit. Found that the cx is saying that the Ice Maker is making Thin peaces of Ice. Ran a Normal Cycle on the unit to see how the Water Reservoir is filling with Water. Water Flow is really Slow. Filled Water Reservoir with Water as the unit was filling. Waited for ice to be dispensed. Unit made a big slab of Ice. Unit has a Reverse Osmosis System with 3 Different lines hooked to the Main Water Line. ( Any questions please check Sd Pictures.) Unit will need its own dedicated Waterline to be hooked to the Unit. If the cx changes this then still have the same issue then unit will need the Main Water Inlet = W10897719. Cx paid for the Service Call by Card.
We serviced a
KITCHENAID DBL WALL OVEN
Model KEMS309BSS01
Near Arlington, VA 22207
Lloyd B.
Job Details: 02/01/2023
"Cx complained the units microwave light did not work. Inspected the unit and found with the door open, there was 11vac going to the bulb from the transformer. Installed new bulb and tested and there is now light. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV08
Near Silver Spring, MD 20902
Israel R.
Job Details: 02/01/2023
Installed all new doors and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Arlington, VA 22207
Lloyd B.
Job Details: 02/01/2023
Cx complained the unit did not operate. Installed new console and user interface and the unit works as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Laurel, MD 20708
Andrew H.
Job Details: 02/01/2023
The customers complain is a unit will not complete the cycle. Customer stated it will not spin the clothes out it will not drain it will not fill with water. I found F8E1 error code. I looked and checked the water valve to the unit and found the hot water valve was completely turned off only cold water was on. I cleared the code and opened up the house water valve from the wall to the unit on the hot side because it was completely shut off. I then ran auto test mode twice. I advise customer I believe this is the issue with the unit. Customer did not believe me and had me wait while she did a normal cycle almost through the whole cycle. Customer loaded clothes but soap in the unit and we sat there for probably 30 minutes. Watching the unit perform it's normal cycle The normal cycle performed very well and did all functions as required as now it has a full amount of water entering in the system due to turning the hot water on at the wall. Unit is now working properly. After testing it did not have any error codes.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Abingdon, MD 21009
Neil H.
Job Details: 02/01/2023
ARRIVED MR BROWN IS NOT SENSIBLE HE TELLS ME THIS FRIDGE IS STILL NOT WORKING PROPERLY HE HAS THERMOMETER LAYING IN EMPTY FC IT'S SAYING 20 DEGREES WHICH IT'S ONLY READING MOVING AIR TEMP AND ANALOG WHICH DOESN'T READ IN REAL TIME AND THEN HE GOES ON TO TELL ME HE HAS HAD OTHER COMPANIES OUT TO DIA UNIT WHICH I ASKED WELL WHY HAVEN'T THEY FIXED IT HE SAYS BECAUSE HE HAS WARRANTY THROUGH OUR NETWORK THAN HE SAYS WELL ITS MY MONEY WHICH AT THAT POINT I TOLD HIM YOU'RE RIGHT I WALKED OUT HE SAYS NONE OF US HAVE DIA UNIT AND THAT I'VE DONE NOTHING EVERYTIME IVE CAME OUT SO LET HIM HAVE ANOTHER COMPANY DEAL WITH HIM BECAUSE THE ITEMS IN THE FC ON DOOR FROZEN AND SOLID BUT HE CLAIMS UNIT NOT WORKING HE INSANE AND I FEEL WE SHOULDN'T EVEN KEEP PLAYING HIS GAMES 3 REFRIG. AND STILL SAYING THIS
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Stafford, VA 22556
Robert W.
Job Details: 02/01/2023
Replaced damper and tested unit unit is working properly.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Glenwood, MD 21738
Robert L.
Job Details: 02/01/2023
"cx complaint stuck on sensing, found f8e1 long fill , found no cold water entering unit, found valve screen clogged (see pic), cleaned screen and reinstalled, ran diagnostics and recalibrated , tested all ops ok, collected $120 visa"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Smyrna, DE 19977
Frederick R.
Job Details: 02/01/2023
CX complaint is handle wobbles. Inspected and found screws inside door had come loose. No stripped screws or broken harware. Tightened scres and put door back together. Handle is now secured properly. Job is comnplete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Barhamsville, VA 23011
Lucas R.
Job Details: 02/01/2023
"cx complaint unit not cooling properly, checked unit found evap clogged with ice, heater failed in diag, 120 vac to cabinet molex, found br wire unseated from heater, secured connection, verrified heater function, thawed evap, advised cx to allow 24 hours to resume, unit working as designed."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Owings Mills, MD 21117
Brian R.
Job Details: 02/01/2023
came out and replace outter door. cleaned and cleared all glass and installed door. opened and closed a few times to make sure hinges were clear of glass and door opened and closed smooth. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Alexandria, VA 22309
Demonte S.
Job Details: 02/01/2023
"Inspected the unit. Found that the cx is saying that the Washer is making a grinding noise when unit is trying to Wash Clothes. Ran Service Diagnostics on the unit. No error codes. I then checked the Splutch to the unit. Found that the Splutch is missing teeth. Installed new Splutch. Checked the Wash Plate to the unit. Wash Plate is tight. Ran a Normal Cycle. No Grinding noises from the unit, all sounds are Normal. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Richmond, VA 23221
Chris B.
Job Details: 02/01/2023
replaced recirc pump tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near Richmond, VA 23230
Chris B.
Job Details: 02/01/2023
replaced tub tested unit insp for leaks working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near New Market, MD 21774
Bernard M.
Job Details: 02/01/2023
Cx complaint unit has low ice production. When arrived the ice bin was 3/4 full. Informed cx of the size and quanity of ice it produces. Pressed reset and it harvested out the ice that was in it and then filled with water. Informed cx the icemaker will stop if the bail arm doesn't raise or lower due to too much ice in bin. Unit runs as designed
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Laurel, MD 20724
Andrew H.
Job Details: 02/01/2023
"Customer complaint is the unit is shaking during spin cycle. I replaced the gear case, slider and rotor. I ran auto test cycle and calibration units now working properly. Customers unhappy with the results."
We serviced a
WHIRLPOOL STACKABLE
Model CET9000GQ1
Near Virginia Beach, VA 23462
Carl A.
Job Details: 02/01/2023
replaced consule tested works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Bremo Bluff, VA 23022
Kyle A.
Job Details: 02/01/2023
Changed compressor and charged unit after leak checking evap and connection with soapy bubbles. Unit has no leaks. Charged unit with 60g of r600 and unit is now as designed.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Conway, SC 29527
Jason T.
Job Details: 02/01/2023
"Installed all parts to complete the repair, verified all unit functions, cycle temperature tested at 145 degrees...working as designed."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Rockville, MD 20850
Roberto I.
Job Details: 02/01/2023
"Replaced parts, unit tested ok."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Rockville, MD 20850
Roberto I.
Job Details: 02/01/2023
Replaced motor and temp selector. Unit tested ok
We serviced a
WHIRLPOOL WASHER
Model WFW9620HW0
Near Reston, VA 20191
Jason A.
Job Details: 02/01/2023
"CX complaint LEFT WASHER no water fill. Found F0E2 oversuds, F8E1 no water F9E1 long drain. Found wire at J8 has backed out. See SDpics. Did a temporary repair to test valves. Cleared error codes & ran test wash. Unit fills. Start NORMAL cycle & its advancing. Advised CX harness could fail but CX declined repair. Charged SC 655520 SC+labor+parts 655512. CX paid in full. IF CX CALLS BACK ORDER W10919956 HARNESS > JJ"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Alexandria, VA 22304
Leon
Job Details: 02/01/2023
cx complaint was when adding water to unit they could hear a loud nosie confirmed complaint when i put unit into diag mode you code hear a nosie when cold water was added into unit not hot cx didnt want to buy the part to fix the unit cx said that they would live with the sound and buy the part if need cx said they would only want the cold water inlet valve if we come back out
We serviced a
KITCHENAID ICE MAKER
Model KUIC18PNZS0
Near Charlottesville, VA 22901
Danny R.
Job Details: 02/01/2023
installed part checkisok
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Charlottesville, VA 22903
Danny R.
Job Details: 02/01/2023
found conections at water vavle loose reinstalled harness now fills fine checksok
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC
Near Charlottesville, VA 22901
Danny R.
Job Details: 02/01/2023
ran unit found loose wire at water vavle reinstalled checlsopl
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Scottsville, VA 24590
Kyle A.
Job Details: 02/01/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Silver Spring, MD 20902
Israel R.
Job Details: 02/01/2023
Installed new control and ice maker. Unit is back to normal oprations.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Haymarket, VA 20169
Daniel J.
Job Details: 02/01/2023
installed module and ignitor all burners working
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Littlestown, PA 17340
Bernard M.
Job Details: 02/01/2023
Cx complaint unit's temps are too high. When arrived the display read 0 for the FC and 38 in RC. Cx stated unit's temps were high and that she unplugged and plugged back in. Since then temps are good. Informed cx to watch the control display and the temps on unit and if anything changes to contact WP. Unit runs as designed with the temps at normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, VA 23803
John P.
Job Details: 02/01/2023
Installed control and thermistor after defrosting evap.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near New Freedom, PA 17349
Drew B.
Job Details: 02/01/2023
cx complaint that unit is frosting on the upper right side gasket seal.. foudn the top 4 inches arent sealing on the mullen rail. was able to aply heat from heat gun to seal gap thats vausing frost. now fully sealed and checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Shrewsbury, PA 17361
Drew B.
Job Details: 02/01/2023
replaced lower door seal while running for 10 so mins after and service test no leaks present and appears to be resolved todat @apt.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Glen Burnie, MD 21060
Andrew H.
Job Details: 02/01/2023
I replaced door and nameplate. Tested units not working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Lorton, VA 22079
Demonte S.
Job Details: 02/01/2023
Installed Evaporator Cover. Unit is starting to Cool. Unit is working as Designed.
We serviced a
JENN-AIR RANGE
Model JES8850CAS02
Near Glenville, PA 17329
Drew B.
Job Details: 02/01/2023
repalced both parts unit was heating up and working checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HW06
Near Middletown, PA 17057
Justin L.
Job Details: 02/01/2023
Cx complaint unit not displaying. Was able to access unit and found no continuity in fuse. Replaced fuse and display came on as lines only. Replaced User interface and unit now operates as designed no further work needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Elizabethtown, PA 17022
Justin L.
Job Details: 02/01/2023
Cx complaint unit not powering on. Was able to access unit and verify m/s. Checked incoming power at terminal and found 120.6VAC. Checked voltage from control to UI and found voltage but no response. Replaced UI with pre-id and tested unit now checks good no further work needed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Falls Church, VA 22043
Lloyd B.
Job Details: 02/01/2023
Cx complained the unit made noise. Cx showed a video of noise and it is water hitting the heater during defrost. Made sure there was no excess frost buildup on either evap but the noise is normal. Cx instruct. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Portsmouth, VA 23701
Justin W.
Job Details: 02/01/2023
arrived to find no answer. called cx using vonage app at 7:09 cx answererd phone and started yelling at me said she did not want service. she then came to door waved me up from my vehicle and preceded to berate me and tell me never to come back. cx is very disrespectful. she stated i called to early with my automatic call ahead a little after 6:30. she said you came to early i do not work this early.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Virginia Beach, VA 23455
Carl A.
Job Details: 02/01/2023
"cx complaint of unit not making ice called techline spoke with Robert temp reading -5 in freezer tested harvest would not harvest checked connector on freezer side have 122 vac advise to replace icemaker ,tested all componets through tested mode, and tested ice maker by itself works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Newport News, VA 23602
Orbie
Job Details: 02/01/2023
installed control and dispenser in. tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Newport News, VA 23608
Orbie
Job Details: 02/01/2023
cx complaint unit making strange noise. checked unit verified cx complaint. pulled unit apart to find worn rollers. replaced rollers working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Hampton, VA 23666
Orbie
Job Details: 02/01/2023
"cx complaint unit vibrating and filling while draining. checked unit found F8E3 F0E2. cleared pressure hose from debris, pulled hub and checked all suspension which were good, narrowed down issue to faulty gearcase hub causing excessive vibration. cx paid service call but will call back if he goes forward with repair as unsure if repair or replace. accidentially charged CX full amount (514.60) when only ment to charge ($120)."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 02/01/2023
arrived and replaced heater. unit has been leaking. found water stains behind the unit. cx said it has been leaking for weeks and has damaged the floor below the unit. replaced heater with preIDed part. tested unit for cx. unit completed service cycle with no leaks or errors. unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Charlottesville, VA 22901
Danny R.
Job Details: 02/01/2023
found warming draw out of placew and door seal off reinstaLLED both checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Franklin, VA 23851
Zachery R.
Job Details: 02/01/2023
"upon arrival no answer at door, called office, was advised to wait until 12:05 PM, waited my 10, left ty card on door"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 02/01/2023
"cx complaint unit displaying loc even after holding loc button for 3 seconds, verified issue. acu receiving 122vac, hmi receiving 12.32vdc. put test into test mode, hmi then unlocked. started consumer cycle with normal sized load, unit rocking around. unit is leveled, damoers have been replaced ,ordering acu, springs, and hmi to complete repair. advised cx she will be contacted for return visit.; ordrng 1 W11319991 (hmi) and 1 W11322905 (acu) and 2 W11314394 (spring)s"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Lancaster, PA 17603
Justin L.
Job Details: 02/01/2023
As per previous visit was able to access unit and replace part. During testing found shorted lid lock. Ordering lid lock and setting return for Mon 2/6/23; ordrng 1 WPW10482836 (lid lock)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Bladensburg, MD 20710
Samuel R.
Job Details: 02/01/2023
cx complaint unit glass top shattered.inspected uit and found no signs of misuse.further inspection found glass faild from heat stress on left side.unit will need a new cook top.called office to reschedule W11178791 16 tribles; ordrng 1 W11178791 (cook top)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near North Myrtle Beach, SC 29582
Paul F.
Job Details: 02/01/2023
Customers complaint is LED keep going out even after they have been repaired. NTO new style LED modules.; ordrng 10 W11601311 (LED module)s and 1 W11205082 (led modules with harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Conway, SC 29527
Jason T.
Job Details: 02/01/2023
"Cx complaint, no freezer led light, top left fridge led not working, found led shorted. Installed Qty 2 led module to complete the repair, verified all led functions for proper operation. Technical Service Pointer #: W11460554 S-Code # S191AQ; ordrng 2 W11601310 (LED-MODULE JT VS)s and 1 LOOK (LOOK), used 2 W11601310 (LED-MODULE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Hampton, VA 23663
Carl A.
Job Details: 02/01/2023
cx compliant of unit not turning on checked unit to find ui board has failed ordering parts needed for repairs; ordrng 1 W11478519 (Control Panel Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Staunton, VA 24401
Danny R.
Job Details: 02/01/2023
unit is missimh auger parts ordering spring holder and coupling; ordrng 1 WP2220458 (coupling augar motor) and 1 W10852956 (spring) and 1 WP2198628 (seal) and 1 W10293211 (mounting plate)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Dover, DE 19901
Taylor F.
Job Details: 02/01/2023
"Cx complaint is unit not heating properly an dlight staying on in the upper oven. Tested inspected and verfied complaint. Found the latch to be defective on the upper oven causing control to think the door is open. Ordering latch, cannot reschedule at this time.; ordrng 1 W11166856 (latch-door)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near New Castle, DE 19720
Taylor F.
Job Details: 02/01/2023
"Cx complaint is unit not starting. Tested inspoected and verifed complaint. Found the belt to be defective. Replaced belt and unit is now working as designed. Job is complete. Cx paid in full by CC.; ordrng 1 661570V (belt TF VAN STOCK), used 1 661570V (belt TF VAN STOCK) from stock"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 02/01/2023
Customers complaint is unit not making ice. Found the recirc pump is bad. NTO parts.; ordrng 1 W11542867 (recirculation pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 02/01/2023
Customers complaint is milk is spoiling within a few days of buying it. Current temps check fine in the fridge in fact it was a little too cold since she turned the setting colder since shes been having issues. I cleaned here coils underneathand I want to order data loggers to monitor the fridge over time and get a more certain diagnosis.; ordrng 2 Data loggers
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Owings, MD 20736
Shane B.
Job Details: 02/01/2023
"installed all ordered parts and restored power. tried running service cycle but it would just shut off. started a normal wash cycle and unit filled. unit makes a buzzing noise from wash motor but no water is being pumped. after a couple minutes the wash motor ran and sprayed water for 10 seconds or so then went back to buzzing. cancelled cycle, unit drained properly. checked for codes and found F7E1 single speed wash motor failure saved. ordering sump assembly. schedule when available.; ordrng 1 W11416363 (sump assembly)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Annandale, VA 22003
Leon
Job Details: 02/01/2023
cx complaint is unit wouldnt cut back on confirmed complaint pulled unit out to check for v seen the terminal block was fried ordering parts to replaced and fix unit cx will buy the power cord; ordrng 1 WP3397659 (Terminal Block) and 1 W11164044 (wire harness) and 1 279318 (Terminal Block Wire Set)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near ,
Daniel J.
Job Details: 02/01/2023
new home just moved in fridge no cool and complaint of clicking throughout the day removed back panel checked connections of start device and compressor removed evap no frost build or signs of moisture ordering start device cap and compressor with couplers and uv dryer; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler 1) and 1 W11504431 (couipler) and 1 WPW10662129 (cap) and 1 W11547180 (relay) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Charles Town, WV 25414
Ricky E.
Job Details: 02/01/2023
"customer stated that the unit wasnt drying. tested all t-stats and the thermal fuse.. all tested as good.. plugged unit in and the unit heated.. the drum wasnt turning.. fnd faulty belt.. need parts..; ordrng 1 279827 (motor!dryer) and 1 341241 (belt,drive) and 1 WP691366 (pulley-idr)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Front Royal, VA 22630
Ezra M.
Job Details: 02/01/2023
"not heating, storing error f7e1, ran diag cycle, still no heat. ordering control and heater.; ordrng 1 W10518394 (heater) and 1 W11306302 (cntrl-elec)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Biglerville, PA 17307
Andrew S.
Job Details: 02/01/2023
Cx complaint is that the washer will not finish cycles. Upon arrival I found that the unit had an F8E1. I then ran the diag test and found that the cold is not dispensing much. I removed the hose and found that the valve is functional. i am ordering the valve. please contact cx when the part is available to schedule the return visit.; ordrng 1 W11210463 (Valve)
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Dallastown, PA 17313
Drew B.
Job Details: 02/01/2023
cx complaint that unit is brken on the left side of the hinge on the left side at the hinge impeding the closure of the lid. the new lid was already broken and will need to re order lid again.; ordrng 1 w11259006 (lid)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near York Springs, PA 17372
Andrew S.
Job Details: 02/01/2023
Cx complaint is that the control is not coming on. Upon arrival I found that the burners are heating up but the control panel is not reacting to any inputs. I also found when I opened the oven door that the unit has an infestation of Roaches. I informed the cx that the area around the unit will need treated by a professional exterminator and that we will need proof before servicing the unit.; ordrng 1 W11567368 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Waynesboro, VA 22980
Danny R.
Job Details: 02/01/2023
i found unit to have miss formes freezer door gasket dorsnt stay cuasing frost build up that is making unit not cool well ordering door; ordrng 1 W10638683 (freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Ruckersville, VA 22968
Eric F.
Job Details: 02/01/2023
"Confirmed cx complaint unit not making ice. Checked ice maker, found E2 error code. Ordering ice maker.; ordrng 1 W11579560 (Ice Maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near York, PA 17402
Drew B.
Job Details: 02/01/2023
"arrived at cx house again and checked over mutple thing the internal temp in the rc was reading around 40 degrees, and the freezer with thermal couplng in between items was reading 15 degrees, they had no food spoil yet though no signs of a leak.. called whirlpool techline spoke to AndY WANTED TO REPLACED SUCTION LINE to the ocmpressor all again being the equalization not getting there and taking way to look indicating a possible restrcition andy..cx is callling wp about exchange but will oder and proceed; ordrng 1 W11578047 (suction line) and 1 3count (3 count) and 1 sstech (ss tech) and 1 LOOK (look)"
We serviced a
UNKNOWN RANGE
Model UMV1170LB00
Near Red Lion, PA 17356
Drew B.
Job Details: 02/01/2023
replaced all parts an d tested still making loud chattering noise. and cuts out they will need another control being spoken to MR about repair finding all proper 120 and the relay is making the chattering and call cx to reschd when control in.; ordrng 1 W11552018 (control)
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Windsor, PA 17366
Sal R.
Job Details: 02/01/2023
CX compliant is that the unit shuts down after several mins . I found that the unit needs a moisture harness as well as a new housing (W11086603). I amalso ordering 2 sensores (WP3387223). i have set a retun date for 2/6/23; ordrng 2 WP3387223 (sensor 29@ tribs)s and 1 W11086603 (hausing 13@ tribs)
We serviced a
WHIRLPOOL DRYER
Model LER4634JQ1
Near Stephens City, VA 22655
Ezra M.
Job Details: 02/01/2023
"installed parts, also found lint screen failing, allowing lint to pass . ordering lint screen.; ordrng 1 339392V (screen)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334DSS0
Near Lewes, DE 19958
Michael E.
Job Details: 02/01/2023
"CX complaint: fog horn sound. Tested and verified complaint. I found the sound is coming from the drain pump. Ordering drain pump. CX paid for service, S&H and part. Cannot reschedule due to NW part. CX will owe 110.00 for labor on return visit.; ordrng 1 WPW10531320 (drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lewisberry, PA 17339
Fred G.
Job Details: 02/01/2023
"cx complaint unit is leaving clothes wet at the end of cycle. inpected unit and entered diag and found 0 saved error codes. ran auto test and found when the unit went to agitate the motor just hummed. lifted unit and tested capacitor and found it to be showing open. replaced capacitor with van stock and retested unit. unit now checks good.; ordrng 1 W11395618 (capacitor (FG VS)), used 1 W11395618 (capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Hanover, PA 17331
Andrew S.
Job Details: 02/01/2023
Cx complaint is that the top light was flickering and is now dim. Upon arrival I verified that the other lights are functioning as intended. I am ordering the LED Module. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11527432 (LED Module)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near York, PA 17406
Sal R.
Job Details: 02/01/2023
"CX complaint was that the front L&R burners would not light. I was able to access and replace the seperators and unit test good. CX also complaint was that the cooling fan was loud. I found the the fan is making a rattling sound. I am ordering 1 cooling fan motor (W11107275). Once the contract is apoorved, please have someone form the office call to set a retun date.; ordrng 1 W11107275 (cooling fan motor)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Camp Hill, PA 17011
Fred G.
Job Details: 02/01/2023
cx complaint unit wont bake. inspected unit and found bake ignitor is faulty. tested for voltage to ignitor and found 123.4vac. ordering bake ignitor and 2 mounting screws. please call cx and set up a return visit once parts are in.; ordrng 1 W11176454 (igntr-oven) and 2 98005659 (screw)s
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hanover, PA 17331
Sal R.
Job Details: 02/01/2023
"Per the previouse tech, I was able to access and replace both parts. I recalibrated the unit and ran a auto test. Unit test good."
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Chesapeake, VA 23325
Justin W.
Job Details: 02/01/2023
cx needs to get pop prior to repairing unit to put in warranty.; ordrng 1 look (look)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Suffolk, VA 23434
Zachery R.
Job Details: 02/01/2023
"replaced acu and thermistor, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Portsmouth, VA 23704
Austin D.
Job Details: 02/01/2023
cx complaint the unit is not allowing the unit to dispense ice but it is making ice. checked the unit and found that the auger motor is spinning but with any weight it slips and stops spinning the container; ordrng 1 W11202789 (auger motor) and 1 WP2220458 (coupler) and 1 WPW10258544 (shaft) and 1 W10852956 (spring) and 1 W11347840 (ice container)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Virginia Beach, VA 23462
Carl A.
Job Details: 02/01/2023
"cx complaint of unit not starting ,checked unit to find nutral wire on motor hanress not fully seated reseatet wire on motor tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Martinsburg, WV 25404
Ricky E.
Job Details: 02/01/2023
"customer statwd that the unit wasnt unlocking.. fnd units ui nonfunctional.. verified power to the control, ui not functioning... need parts...; ordrng 1 w11478519 (ui)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Virginia Beach, VA 23453
Carl A.
Job Details: 02/01/2023
replaced all swiches tested unit works as designed
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Virginia Beach, VA 23453
Branden R.
Job Details: 02/01/2023
"cx complaint unit wont drain , checked uint and found in test mode unit runs good , added 3 wet towels and found when in a drain and spin unit wont go passed sensing and staying barely tumbling , when unit has no load and in a drain and spin unit spinning out like designed , found trying to go into high spin to fast causing unit to think its over loaded ordering motor stator and control all to be replaced togeather for proper repair .; ordrng 1 W11550649 (acu) and 1 W11314661 (stator) and 1 W11557803 (rotor)"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Severna Park, MD 21146
Israel R.
Job Details: 02/01/2023
Installed new wave guides and tested. Unit is back to normal operations.
We serviced a
KITCHENAID OVEN
Model KOST100ESS20
Near Easton, MD 21601
Dustin F.
Job Details: 02/01/2023
"CX complaint: Not heating since installInspected unit, found L1 had separated inside junction box. used wire nut and electric tape to resecure. tested unit, unit working as intended.; ordrng 1 Look (Look)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near New Castle, DE 19720
Taylor F.
Job Details: 02/01/2023
Cx complaint is unit not heating properly. Tested inspected and verifed complaint. Found the gas valve and ignitor to be defective. Replaced parts and unit is now working as designed. Calibrated unit. Job is complete.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Easton, MD 21601
Dustin F.
Job Details: 02/01/2023
"CX complaint: Sometimes water left over and stops during some cycles randomly. has to power unit off to work it.Inspected unit, found f8E1 code, tested valves and they were good and made sure pressure hose was clear and it was. Ordering Control and BOTH valves; ordrng 1 W11550649 (ACU) and 1 W11316255 (valve) and 1 W11316256 (Valve)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/01/2023
"installed motor capacitor and lower harness per previous, tested all ops ok"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB3
Near Virginia Beach, VA 23452
Carl A.
Job Details: 02/01/2023
"cx complaint of light in cavity not going off and unit not heating pass 100 degrees, checked unit to find the the broil element was warm even though the cx has not use the uint today found that board has stuck relay ordering parts needed for repairs,advise cx to leave unit off at breaker unless cooking; ordrng 1 W11594225 (Control, Electronic (lcx) (black)) and 1 WPW10181986 (Temperature Sensor) and 1 WP9757262 (swtch-lite)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Virginia Beach, VA 23464
Justin W.
Job Details: 02/01/2023
checked in at leasing office. spoke to cx advised oow she stated she was going to look into warranty and call us back once info is obtained for epp.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Martinsburg, WV 25404
Ricky E.
Job Details: 02/01/2023
customer stated that the unit wasnt filling... windings at the water valve test inrange... unit will need the control; ordrng 1 w11603811 (control) and 1 W11210463 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 02/01/2023
"Customers complaint is F8 E1 error when they use certain cycles. Found drain hose was way to far down into the stand pipe. Tested both water valves and they both work fine. It was siphoning water out of the unit from the drain hose. Reinstalled drain hose properly, all check ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Waterford, VA 20197
Ken M.
Job Details: 02/01/2023
"Customer complaint is that the unit is not washing properly, left detergent on the bottom of the tub. Ran test cycle and found error codes 10-2 and 5-1. Unit fills properly and the wash motor runs, but the wash arms are not turning. Wash motor is not generating enough pressure. Unit needs a new sump assembly. Ordering control and vent assembly to address 10-2 error code.; ordrng 1 W11416362 (sump assy) and 1 W11410066 (control) and 1 W11416460 (vent) and 1 W11545539 (vent gasket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 02/01/2023
Installed new gasket. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Hedgesville, WV 25427
Ricky E.
Job Details: 02/01/2023
reordering evap; ordrng 1 W10836706 (evaporator)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Columbia, MD 21045
Robert L.
Job Details: 02/01/2023
"cx complaint was not starting properly, found f0e1(clothes in during clean cycle), ran diagnoatics, started 5 different cycles with out issue, cx to record any further issues, instructed load and go, tested all ops ok"