Service History 531 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Richmond, VA 23226

Joseph D.

Job Details: 05/22/2023

Found unit running at 0 psi and pulling one amp put into test mode and on refrigerator compartment it was 8 lb and 6 amps on freezer compartment it went to two amps and 0 psi vacuumed and charge unit removed blockage from three-way valve unit now working properly

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Dumfries, VA 22026

Robert W.

Job Details: 05/22/2023

CXComplaint is the hood light not working. Inspected unit and found buld blown replaced and tested unit still not working pulled bottom cover and found the socket connection loose causing the buld to short out and blow fixed connection and tested unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXPA8

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/22/2023

"Cx complaint water leak from the door.Ran test mode, found 10-1 and 6-6 errors. Ran a test cycle, the dispenser worked ok. Removed outer door, no signs of any leak, the insolation pad inside the door was dry and clean. During the cycle the unit didn't leak. removed toe kick, found marks of water leaking from the float gasket. Tub gasket ok. Inspected part, found loose nut and gasket. Tightened parts. Collected $120 with check # 3442. If the cx call back, please pre id a dw clear door"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Holtwood, PA 17532

Sal R.

Job Details: 05/22/2023

CX complai nt was that the unit was not heating. I found that the element was broken due to use. I accessed and replace element (279838). Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21215

Brian R.

Job Details: 05/22/2023

cx complaint is no ice now and ice bin broke and they sent ove out to her but not put together. tested and checked over unit. filter not being charged and empty. ice maker works when pressing test button. water line in fridge not froze. unit will need parts. did put together bin and install. as soon as parts are in office will schedule.; ordrng 1 W11162042 (Filter Housing Gray) and 1 W11546685 (Dual Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Washington, DC 20008

Sherwood

Job Details: 05/22/2023

cx compliant leaking from bottom. arrived and found left side of door ajar. as i inspected more found left side hinge was not closing all the way due to ice build up on hinge. removed ice from hinge check defrost component. door is now close as designed and heater is also working. cx had bags of ice in fc which were leaking on floor because door was ajar. unit is working as designed now

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Falls Church, VA 22042

Lloyd B.

Job Details: 05/22/2023

Cx complained the unit did not power on. Installed new terminal block and wires and tested and it now powers on and heats. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Annapolis, MD 21409

Israel R.

Job Details: 05/22/2023

Customer complaint unit has condensation at the RC vent. I found the unit is letting humidityh through the gasket. The lower RC door is wide open. I adjusted the gasket. And the unit is now sealing and i can feel suction. added perma gum. To get the gasekt to reach. Unit is back to normal operations.; ordrng 1 212643 (sealer-gum)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Midlothian, VA 23112

John P.

Job Details: 05/22/2023

"CX complaint unit not making ice checked unit found error code E5, reset control ordering icemaker. ; ordrng 1 W11658802 (Icemaker)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Winchester, VA 22602

Ezra M.

Job Details: 05/22/2023

"installed harness and console, verified unit working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Richmond, VA 23237

Chris B.

Job Details: 05/22/2023

cx comp unit valve is leaking insp unit conf cx comp found open valve unit will need valve W11455388 to complete repair; ordrng 1 W11455388 (valve)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Sterling, VA 20165

Jason A.

Job Details: 05/22/2023

CX complaint WASHER tub came off suspension. Replaced suspension & level unit. Test cold & hot water connections & spin & agitate. Noisey bearings Tub wobble. . Tightened tub agitator nut. No gearcase leak. 2CountGearcase > JJ; 2CountGearcase) and 1 W10528947 (drive hub) and 1 W11454372 (gearcase) and 1 W10721967 (splutch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Midlothian, VA 23112

John P.

Job Details: 05/22/2023

Prior to installing parts found damper opening and closing found door not sealing at ice chute. Ordering hinge and seal and bin. ; ordrng 1 W10917991 (Hinge) and 1 W11185686 (Bin) and 1 W10316760 (Thermistor) and 1 WP12028505AP (Cam) and 1 WPW10287601 (Seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB09

Near Hershey, PA

Cody H.

Job Details: 05/22/2023

Was able to access unit and replace parts per previous visit. Unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Moseley, VA 23120

John P.

Job Details: 05/22/2023

CX complaint ice maker not making ice confirmed complaint found ice Maker only making one revolution before stopping restart ice maker still does one revolution never complete second revolution for fill; ordrng 1 W11548540 (Icemaker) and 1 W11548535 (Valve)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Norfolk, VA 23513

Justin W.

Job Details: 05/22/2023

replaced sump tested unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesterfield, VA 23838

John P.

Job Details: 05/22/2023

Installed UI and console tested working as designed

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/22/2023

cx complaint unit was preheating to 425 degrees and found the glass shattered. I found front glass had a defect causing it to fail. unit needs front glass and nameplate to correct issue. once parts are approved please reach out to cx and set up a return visit.; ordrng 1 W11176456 (oven glass) and 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Annandale, VA 22003

Lloyd B.

Job Details: 05/22/2023

"Cx complained the unit did not advance. Inspectred the unit and found that the rotor bolt came off. Reinstalled bolt and tested and it now fills, washes and drains. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/22/2023

"cx complaint when preheating unit the unit displays a f6e1. entered diag and found f6e1. unit needs control, bake element and temp sensor to correct issue. once part is approved please reach out to cx and set up a retrun visit.; ordrng 1 W11528249 (control) and 1 WPW10181986 (temp sensor) and 1 WP9755770 (bake element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Chambersburg, PA 17201

Andrew S.

Job Details: 05/22/2023

Cx complaint is that the unit is not making/ dispensing ice. Upon arrival I found that the ice bin has ice jammed up that it cannot break up to dispense. I then jumped the ice maker and found that there are a couple spots that the ice maker struggles to rotate. I am ordering the ice mkaer. I was able to set the return visit for Thursday 5/25 anytime.; ordrng 1 WPW10300024 (Ice maker)

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVD1

Near Lewisberry, PA 17339

Fred G.

Job Details: 05/22/2023

cx complaint unit was draining and then unit just shut off. inspected unit and found no response on UI. found thermal fuse was faulty. ran jumper and found unit came back to life. tested drain pump and found 23 ohms. unit needs thermal fuse and drain pump to correct issue. called office and was informed the office had 2 fuses in office stock. scheduled cx for 5/30/23; ordrng 1 W10258275 (thermal fuse) and 1 WPW10348269 (drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Ashburn, VA 20147

Ricky E.

Job Details: 05/22/2023

"installed part, unit cks ok"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Camp Hill, PA 17011

Fred G.

Job Details: 05/22/2023

i was able to assist CH in repairing the unit. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Ocean View, DE 19970

Michael E.

Job Details: 05/22/2023

CX complaint: no ice dispense and slow ice production. Tested and verified complaint. I found ice was stopping the auger from connecting properly. I cleared the ice. I lowered FC temp to increase ice production. Tested unit and it is now working properly. Job is complete

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Norfolk, VA 23518

Carl A.

Job Details: 05/22/2023

cx complaint of unit not making ice checked unit to find the harnes not fully seated in connector reseated wires in connector tested unit works as deisgned

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Virginia Beach, VA 23457

Branden R.

Job Details: 05/22/2023

cx complaint unit just steady draining . checked unit and found f13 error code . reset unit and found when powering on acu calls for drain locks door and unit wont cycle . ordering acu for repair . ordering pressure switch and drain pump just in case . door locks locking and unlocking so i dont think unit will need new lock . ordering all parts for repair .; ordrng 1 W11367297 (control) and 1 W11046209 (pump)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Reston, VA 20191

Richard B.

Job Details: 05/22/2023

"CX complant. Wrong color panel. Installed new correct color panel and tested unit. Working as designed.. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104DSS0

Near Rockville, MD 20850

Julian H.

Job Details: 05/22/2023

replaced parts & working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSF757SDHZ03

Near Sterling, VA 20165

Jason A.

Job Details: 05/22/2023

CX complaint FRIDGE water leaks from icemaker opening. Found ice cubes oversized & ice block over icebox. See SDpics. Test 56 = E0. Cycle icemaker test 57 complete. Test 45 fill into measuring cup. Partially closed off shutoff to slow down water pressure. CX had slid unit out over wood floor & scratches on wood. No lower kickplate installed. See SDpics > JJ; ordrng 1 W11482383 (dual valve) and 1 W11658802 (icemaker - OOS)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF300ESS01

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/22/2023

"Replaced fan motor and drain tube. The unit worked as designed. The control board was not needed, please refund $151.61 + tax;"

We serviced a

MAYTAG MICROWAVE

Model MMV4205FZ3

Near Rockville, MD 20850

Julian H.

Job Details: 05/22/2023

CX complaint about unit turning on its own found an issue with microswitches followed svc pointer W11245251B states to replaced interlock switches replaced with preid CX PIF THRU APP

We serviced a

JENN-AIR REFRIGERATOR

Model JS42NXFXDE01

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/22/2023

CX complaint unit freezing produce in the drawers. Temp check with thermocouple showed 29F in the produce drawers and 33F on middle shelf (temp set 37F).Found produce damper slightly open and the got tighter after touching it. The top damper control was open. Ordering Rc temp thermistor WP2188820 and gemini board WPW10200659. Return visit 6/5/23; ordrng 1 WP2188820 (thermistor) and 1 WPW10200659 (gemini board)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bel Air, MD 21014

Neil H.

Job Details: 05/22/2023

CX COMPLAINT SOME CLOTHES STILL COMES OUT DAMP CHECKED VENT OUTSIDE IT'S GOOD AND LEVELED AND HEATING GOOD RETURNING WITH THERMOSTAT AND TIMER; ordrng 1 WPW10185982 (timer)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Fairfax, VA 22031

Christian C.

Job Details: 05/22/2023

"Cx complaint unit is intermittently beeping that door is open. Inspected unit unable to replicate issue. FC gasket is not sealing properly. Ran test 56 and 57 both fans are good. Ordering display, ui, FC gasket, hinge switches, and ice chute door motor.; ordrng 1 W11330486 (ui) and 1 W11585972 (FC gasket) and 1 W11533213 (display) and 1 W11371720 (left hinge magnet) and 1 W10895492 (right hinge magnet) and 1 W11189145 (ice chute motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Barboursville, VA 22923

Eric F.

Job Details: 05/22/2023

"Installed evap and thermistor, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Nokesville, VA 20181

Daniel J.

Job Details: 05/22/2023

customer complaint on this vist ice not dispensed tested and confirmed no ice dispensed found yoke stuck on auger motor ordering aug motor divider and washer; ordrng 1 WPW10309864 (divider) and 1 W11378860 (washer) and 1 W11310391 (auger motor)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Charlottesville, VA 22911

Eric F.

Job Details: 05/22/2023

"Confirmed cx complaint F9E1 error code, long drain. Unit currently working as designed, detergant likely clogged pressure line to unit. Ran clean washer cycle, advised cx on detergant use in HE machines."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Gainesville, VA 20155

Daniel J.

Job Details: 05/22/2023

dishwasher complaint unable to select tough and normal unless power is reset when to enter diag and no led indicator when pressed no response removed door panel checked console control found corrison on board no signs of water entering through seal sugguest console showning sp order and door seal 2 in stock; ordrng 1 W11622490 (console) and 1 W11412696 (seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Staunton, VA 24401

Eric F.

Job Details: 05/22/2023

"Unit previously diagnosed and parts ordereded, accidental secondary diagnoses dispatch. Re-ordering parts.; ordrng 1 WP2315539 (motor-evap) and 1 W11595220 (control) and 1 W11609822 (harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Pasadena, MD 21122

Alexander D.

Job Details: 05/22/2023

"cx complaint unit gave clean washer with affresh message and when she tried to clear message and start normal cycle, unit gave f0e7 error. cx came back next day and was able to clear message and start normal cycle and unit has been working fine since then. inspected unit, f0e7 load detected when running clean washer cycle error stored. recalibrated unit and ran autotest. everything ran correctly. advised cx it was either a weird control glitch or message wasnt cleared out correctly so it did start cleaning cycle instead of normal cycle. unit is operating as designed at this time"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Holtwood, PA 17532

Sal R.

Job Details: 05/22/2023

CX compolai t was that water was not enetering the unit. I found a F8E1 error code. I was able to access and replace the cold side valve (W11168740) and unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Dover, DE 19901

Taylor F.

Job Details: 05/22/2023

Cx complaint is unit leaking water from filter housing. Replaced housing and filter and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Carlisle, PA 17013

Fred G.

Job Details: 05/22/2023

cx complaiont unit now 3 times has left clothes wet at end of cycle. inspected unit and entered diag and found f0e5. cleared code and ran test 12 and found unit finished with out issue. i did find hair build up in bellow holes. i cleaned those out and removed drain pump filter and found it to be clear. I advised cx to cut down on load size. and to make sure bellow is clean 1 a month. unit checks good.

We serviced a

WHIRLPOOL DRYER

Model WGD85HEFC1

Near Mount Gretna, PA 17064

Cody H.

Job Details: 05/22/2023

"Cx complains unit will not start. Informed CX about service fee plus parts and labor if needed, CX thought service fee included everything. Cx declined service after hearing pricing. No work done, no further work needed"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Newport News, VA 23602

Orbie

Job Details: 05/22/2023

replaced spin basket. unable to test unit fully but unit appears to be working as designed.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Fairfax, VA 22031

Christian C.

Job Details: 05/22/2023

"Installed gearcase, and splutch. Ran DLMS calibration. Ran through diag cycle. No issues. No leaks found."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Hampton, VA 23666

Lucas R.

Job Details: 05/22/2023

"cx complaint no operation, checked unit found thermal event at terminal on L1, replaced terminal block, and repaired Bl wire, unable to test due to cord burnt, cx advised would replace cord themselves, advised if problems persisted to reschedule."

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Fairfax, VA 22031

Christian C.

Job Details: 05/22/2023

Cx complaint LF burner has a whistle noise after 5 minutes of use. Inspected unit found LF burner makes a whistle noise while on lowest simmer setting. Installed manifold and LF oriface assembly left from previous visit. Tested unit no more noise. All burners are working.

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS0

Near Dumfries, VA 22026

Robert W.

Job Details: 05/22/2023

"Cx Complaint is the chimney is scratch up, Inspected unit and found the install chimney got scratched up, Oreding chimney; ordrng 1 W11417192 (Chimney)"

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Charlottesville, VA 22911

Kyle A.

Job Details: 05/22/2023

Cx complaint of thunking noise. Did confirm and found unit had lego cup in the felt. Removed lego and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 05/22/2023

"Replaced all th led modules, all the lights turned on. Cx had a complaint about water leaking in the Rc. Inspected unit, found clogged evap drain, and defrost water overflowing. Unclogged and tested drain, unit good to go.]"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Charlottesville, VA 22911

Kyle A.

Job Details: 05/22/2023

Changed out compressor and charged unit after leak checking with nitro. Unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Pikesville, MD 21208

Shane M.

Job Details: 05/22/2023

cx complaint the unit isnt cooling proper. found temps in rc in test mode 23 showed 71 test 28 showed 48 test 33 showed 31. ss work needed. drier compressor & 3way. pressure test unit before installment. 3 ct needed. 5yr coverage cx paid svc by card.; ordrng 1 W11109499 (drier) and 1 W11592010 (compressor) and 1 W11429989 (3way valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Bristow, VA 20136

Daniel J.

Job Details: 05/22/2023

per notes installed right side door gasket heated all four sides sealing informed customer to keep door closed for a few hours to let gasket set up

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW

Near Towson, MD 21204

Shane M.

Job Details: 05/22/2023

"communication problem between cx n WPL. incorrect information was provided, showing OOW. i asked for a receipt for his product, he got upset at me & said i should knew this."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL05

Near Bristow, VA 20136

Daniel J.

Job Details: 05/22/2023

spoke with customer stated since last vist light has been responding to door open door closed would rather not risk damage to panel since it is working normally now replaced gasket heated all four sides sealing

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Ashburn, VA 20147

Ricky E.

Job Details: 05/22/2023

"w11177741 74.10, w10805015 266.21, labor 120.00, shipping 15.00... customer sstated that the unit was leaking. verified issue and fnd diverter and door seal leaking. customer unsure about repair.."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEM4

Near Silver Spring, MD 20910

Brian F.

Job Details: 05/22/2023

"Cx states unit leaking again, inspected found ice maker fill tube frozen again, even with ice maker off water is coming through valve, ordering inlet valve. Payment was processed but is now showing up on sd mobile.; ordrng 1 WP12544124 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Bel Air, MD 21014

Neil H.

Job Details: 05/22/2023

COMPLAINT UNIT NOT 12.4 TO 8.1 BUZZING LOUD FOR 30 SECONDS AND CLICKS OFF SEALED SYSTEM NEEDED; ordrng 1 WPW10507886 (Whirlpool Refrigerator Compressor) and 1 876764 (valve) and 1 WP978025 (valve) and 1 W10836706 (evaporator)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Stone Ridge, VA 20105

Demonte S.

Job Details: 05/22/2023

installed freezer door and door stopheated up door seal no leaks unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Red Lion, PA 17356

Sal R.

Job Details: 05/22/2023

CX complai t was that the unti was making a vibration noise. i found that the unit was vibrating grom the compressor arear. I found that a copper line was vibrating against the condensor fan housing . I was able to use foam and a zip tie to correct the concerns. Unit test good.

We serviced a

JENNAIR MICROWAVE

Model JMC2430LL00

Near Great Falls, VA 22066

Jason A.

Job Details: 05/22/2023

"CX complaint MW doesnt heat unless door is pushed in & cavity light burnt out. Fixed door issue prior trip & CX states MW has been working. Replaced burnt out bulb. Test again MW door closes properly, heats & cav light works > JJ"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Forest Hill, MD 21050

Neil H.

Job Details: 05/22/2023

"F6E3-No Communication betweenACU and MCU.CX COMPLAINT UNIT WON'T POWER ON CONTROL HAD BURNT SMELL 120 TO CONTROLORDERING CONTROL AND CONSOLE.; ordrng 1 W11583890 (CNTRL-ELEC) and 1 W11591400 ( Assembly, Console (white))"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20007

Sherwood

Job Details: 05/22/2023

cx compliant stuck or frozen panel. arrivde and found control not working. put unit into service diag got a f21 error code for ui loss communication. no issue during diag. ran a normal cycle and unit was working correclty.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Glen Arm, MD 21057

Neil H.

Job Details: 05/22/2023

CX SAID UNIT HAS BEEN SEALING FOR THE PAST WEEK NO PROBLEMS I FOUND THE TRACKS HAD NO GREASE LEFT APPLIED GREASE EVEN THOUGH THE DOORS ALL SEALING NOW BUT DOOR GLIDES SMOOTHER AND SEALING GOOD.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Berryville, VA 22611

Ezra M.

Job Details: 05/22/2023

"concerns over smell and cleaning. no discernable smells on visit. cust stated silverware not always clean. checked errors, none stored. no debris in spray arms. ran diag cycle. motor working properly, good pressure. heater working. no issues found"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Quinton, VA 23141

Chris B.

Job Details: 05/22/2023

cx comp unint will not spin out clothes insp unit no errors stored apon arrival ran unit threw diag mode several times no errors logged advised cx on use and care unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bristow, VA 20136

Daniel J.

Job Details: 05/22/2023

per notes installed seperator comofirmed ice chute sealing and closing completelywent o replace door switch per notes and found sent with incorrect door switch white freezer switch sent ordeing door switch two in stock; ordrng 1 W11289496 (switch)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 05/22/2023

"was too late for cx , need to reschedule appt."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ02

Near ,

Samuel R.

Job Details: 05/22/2023

cx complaint unit is not cooling.inspected unit and found evap badly frozen.advised cx i would have to chaerge extra time for defrsot.they advised they will derost themselves.cx will owe 120 on return visit as i didnt do nothing to service unit.; schdld next appmnt for 5/24 WED !

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Harrisburg, PA 17111

Cody H.

Job Details: 05/22/2023

"CX complains unit coin slot isnt adjusting price as they would like. Was able to access unit and found the rear access door was not seated correctly. Was able to reseat access door and showed CX how to adjust prices. Unit is now working as designed, no further work needed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Huntingtown, MD 20639

Shane B.

Job Details: 05/22/2023

installed control and drain pump. restored power and testd unit. unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Camp Hill, PA 17011

Cody H.

Job Details: 05/22/2023

"Was able to access unit wirh assistance from FG and replace parts per previous visit. Heated unit to 350*F and ensured unit had no errors. Unit is now working as designed, no further work needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B08

Near Owings, MD 20736

Shane B.

Job Details: 05/22/2023

installed all orderd parts then restored power. set unit to recomended temps. unit is working as desgiend.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART318FFDB10

Near Wilmington, DE 19801

Taylor F.

Job Details: 05/22/2023

Replaced compressor and drier from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Dover, DE 19904

Frederick R.

Job Details: 05/22/2023

"CX complaint is no cool. Inspected/tested unit. CX had turned unit off for 3 days prior to appt. Checked and verified full frost pattern, unit goes into defrost. All fans working properly. Compressor runs very sluggish. Unit was cooling and working properly at time of appt. Verified 120 to inverter and 5vdc to compressor. Ordering compressor, drier, 2 ct SS.. Cannot reschedue at this time; ordrng 1 W11557671 (compressor) and 1 WPW10143759 (dryer)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS

Near Virginia Beach, VA 23464

Justin W.

Job Details: 05/22/2023

cx complaint unit not washing dishes properly. checked unit to find error code f4e3 and f7e1. replaced sump and tested unit working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Fairfax, VA 22032

Christian C.

Job Details: 05/22/2023

"Installed control, and bulb. Tested unit. Light turns on different settings and turns off. Unit is heating. Unit is working as designed."

We serviced a

MAYTAG DRYER

Model PYE1000AYW

Near Denver, PA 17517

Justin L.

Job Details: 05/22/2023

As per previous tech was able to access unit and replace part. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HV0

Near Virginia Beach, VA 23456

Carl A.

Job Details: 05/22/2023

"cx complaint of unit diplaying F2E1error code even when not in use,was unable to duplicate issue but advsie cx that the door would need replacing for that error code break as follows 1/W11188091,door/mwservice call break down as follows service call 120.00parts 236.67shipping 15.00labor 110.00sub total 481.67tax 14.20grand total 495.87deposit 120.00cx will call back if moving forward with repairs; ordrng 1 W11188091 (door/mw)"

We serviced a

WHIRLPOOL WASHER

Model Wtw7120hw1

Near Fairfax, VA 22032

Lloyd B.

Job Details: 05/21/2023

Cx complained of damage. Inspected the unit and found the fascia was damaged. Installed new fascia and there are no longer damages. Job compete

We serviced a

JENN-AIR COOKTOP

Model JGCP548HL00

Near Fairfax, VA 22030

Lloyd B.

Job Details: 05/21/2023

"Cx complained of a slow ignition and of a crooked knob. Inspected the unit and found that some of the ignitors light faster then others and tehat the valve doesn't allow enough gas for a proper flame and 2 of the panels need updating. Unit needs new manifold w/switches, burner heads and panels; ordrng 1 W11316696 (panel left) and 1 W11316698 (right center) and 1 W11333175 (manifold rr) and 1 W11338090 (manifold left side) and 3 W11319683 (burner heads)s"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near McLean, VA 22101

Lloyd B.

Job Details: 05/21/2023

"Cx complained the unit would shake accross the floor. Inspected the unit and found no error codes, the shipping bolts removed and it spinning normal with normal tub bouncing when pressed. Informed the couple that if they wash a blanket or small loads, the unit will gegt off balance. The unit is working as designed, door included. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Alexandria, VA 22305

Lloyd B.

Job Details: 05/21/2023

Cx complained the unit did not heat. Inspected the unit and found that it recevies a proper 240vac and heats. the thermostats may be failing intermittently. Installed new thermostats and tested and it remains to heat. Job completee

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Alexandria, VA 22301

Lloyd B.

Job Details: 05/21/2023

Cx complained the unit goes off balance. Inspected the unit and found that it is sitting on an uneven floor and would teeter. Lowered the rear right leg to raise the right rear and tested and it no longer teeters. Job complete

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Alexandria, VA 22315

Lloyd B.

Job Details: 05/21/2023

"Cx complained the unit had an LF error. Inspected the unit and found after husband changed water valve, the pressure hose was knocked off. Reinstalled hose and tested and it now advances in diagnostics with no errors. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Brambleton, VA 20148

Jason A.

Job Details: 05/20/2023

"CX complaint FRIDGE never got cold after last service. Found compressor not running. Tried to run test 5. Checked voltage at inverter has 120VAC & 6.5VDC. Hooked up gauges & hi side is over 250psi & would not equalise. Replaced UV drier = blocked. Checked system now equalise. Ran test 4 to fill 5.75 OZ R134a. Unit is having a hard time starting the compressor. Ran test 4 cooling test 2X. RC evap was NOT replaced. Unplugged unit & compressor runs along with fans Checked thermistor conditions / location. Can see UV dye at RC evap joint even w/o UV light. See SDpics. See TSPs> JJ; ordrng 1 - 2CountSealSyst) and 1 W10143759 (UV drier, JJ/VS) and 1 W11505166 (RC evap) and 1 W11590197 (3way valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Woodbridge, VA 22193

Robert W.

Job Details: 05/20/2023

"Went to replace rail and found the frame is bent to much cant get new rail to bolt up unit will also need the frame aswell, Second tech needed; ordrng 1 W10905880 (Frame)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Herndon, VA 20171

Jason A.

Job Details: 05/20/2023

"CX complaint DW not cleaning. loud noise & burning smell. Found suds bottom of tub. See SDpics. FAE2 vent F7E1 wash motor F8E2inlet valve F8E4 overflow. Water full drain pan. Checked for any burning components at control & vent. Possible suds over HTR caused burning smell. Added oil to tub to cancel suds. Filled start wash & drain 3X to clear residue. Tried to run test wash 3X but towards the end unit shuts down. No lights, doesnt drain no beeping to indicate test wash complete. Wash motor runs during test - good wash pressures. Push cancel & drain pump runs like normal. Start express wash. CX states before DW would stop before 5 minutes. CX will watch DW & see if it completes the 1:43 express cycle & report to returning tech > JJ; ordrng 1 W11410062 (CONTROL) and 1 W11414073 (vent assym) and 1 W11545290 (deflector)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Herndon, VA 20171

Jason A.

Job Details: 05/20/2023

CX complaint DW doesnt start or run cycle. Ran test cycle 3 times. Display test all selections illuminate. Test cycle 3X & start wash cycle. Start normal cycle. Unit is advancing. No error codes > JJ

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Reston, VA 20191

Jason A.

Job Details: 05/20/2023

CX complaint DRYER doesnt run. Replace parts. Measure motor resistance per tech sheet. Dryer drum now spins. Unit heats. Good airlflow

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Harrington, DE 19952

Frederick R.

Job Details: 05/20/2023

CX complaint is WM not working. Inspected unit nd found no blinking green ligh. Unit has 120vac coming into control but no power coming out. Ordering control and drain pump and returning with UI and harness.. Cnnot reschedule at this time due to needing auth from AIG; ordrng 1 W11417461 (control) and 1 W10876600 (drain pump)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Bridgeville, DE 19933

Frederick R.

Job Details: 05/20/2023

CX complaint is loud noises in WM. Inspected/tested and releveled unit. I could not duplicate noise. CX showed me video and emailed it to me and if it wasnt for that I would honestly say there is nothing wrong with the machine. CX is adamant about washing comfoters and big blankets in unit. In fact I believe the video she sent me shows this and the unit is making a loud squealing noise. I explained to them that the WM is not designed to handle a soaked comforter. I saw no signs of oil leak from gearcase or anything. Calling WPTL on monday to report findings;

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Tysons, VA 22102

Jason A.

Job Details: 05/20/2023

CX complaint WASHER shakes during hi spin. Leveled unit & calibrate. Secure loose panel screw at rear. Calibrate & ran test wash. Loaded 7-8 towels & got them wet. Water almost covering towels & did a drain & spin. Normal washer movement > JJ

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Seaford, DE 19973

Frederick R.

Job Details: 05/20/2023

"CX complaint was no actuate. Inspected/tested and found unit had a defective slider where the ring had broke loose. Replaced slider from VS. Recalibrated and tested and the WM is now working properly. Job is complete; ordrng 2 W10734521 (slider FRVS)s, used 2 W10734521 (SLIDER FRVS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Woodbridge, VA 22193

Robert W.

Job Details: 05/20/2023

"Inspected unit and found motor working properly not issue, Replaced heater and the unit is working properly."

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Manassas, VA 20112

Robert W.

Job Details: 05/20/2023

Replaced hinges inner door transformer appliance manger interlock and arm.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Princess Anne, MD 21853

Frederick R.

Job Details: 05/20/2023

Replaced all parts per prior diagnosis. Tested after repair and the ice maker is now working and dispensing properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM05

Near Tysons, VA 22102

Jason A.

Job Details: 05/20/2023

CX complaint FRIDGE makes ice but does not dispense. Replaced parts. Found auger motor only getting 30 VAC (needs 120VAC - 90OHMs on the windings) > JJ; ordrng 1 W11089236 (Mimotaur ACU)

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