Service History 531 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Toano, VA 23168

Orbie

Job Details: 05/08/2023

"cx complaint unit not heating. verified cx complaint. 240vac at outlet, 122 on each leg to ground. found thermal event at terminal at rear of unit. unit needs terminal block and wire set to complete repair. all parts in stock.; ordrng 1 WP3397659 (block-term) and 1 279318 (terminal) and 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EWH01

Near Silver Spring, MD 20902

Leon

Job Details: 05/08/2023

cx complaint was gasket was ripped on the left side told cx what to do to avoided it happening again cx said that he would talk it over with wife and call back with in 30 days if he wanted the new gaskets for rc; ordrng 1 W10830189 (white gasket)

We serviced a

WHIRLPOOL COMBO

Model WFC8090GX0

Near Fairfax, VA 22032

Simon

Job Details: 05/08/2023

CX complaints high water level .pressure switch tested out of 5 vdc +_ pressure switch replaced .unit tested diagnostic mode drain pump no drian .orederd drian pump.SZ; ordrng 1 W11266444 (drian pump)

We serviced a

WHIRLPOOL DISHWASHER

Model GU1500XTLB3

Near Aldie, VA 20105

Daniel J.

Job Details: 05/08/2023

dishwasher ;leaking frpom undernath and water in tub checked ;va;lve water ;leaking frpom va;lve and connections removed replaced valve and added threadlock tape to connector tested no leaks and no water in tub

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS

Near Fairfax, VA 22033

Richard B.

Job Details: 05/08/2023

"CX complant. Not cold. Inspectexd unit and found freezer evap iced on cover and also found evap iced over. Cleared ice and found evap harness heater wire disconnected, Replaced heater and harness and cycled power , Working as designed. Unit cooling now. Job completed, RB"

We serviced a

KITCHENAID OVEN

Model KODC304ESS01

Near Silver Spring, MD 20904

Leon

Job Details: 05/08/2023

cx complaint was unit display didnt cut on replaced both controls tested unit everything worked great after it

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Winchester, VA 22601

Ezra M.

Job Details: 05/08/2023

"agitator siezed in place, will need new agitator.; ordrng 1 W11550891 (agitator)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Washington, DC 20017

Samuel R.

Job Details: 05/08/2023

cx complaint unit is not starting cycle.inspected unit and got error code f8e1.checked unit and found no hot water coming.took panel off and found connection came loose.made proper connection and unit is now working as it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Harrisburg, PA 17111

Fred G.

Job Details: 05/08/2023

cx complaint Fc IM is leaking into ice bin. inspected unit and found funnel for iM was full of ice. was able to clear ice and tested IM. IM harvest and found home postion and called for water. unit now checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Waynesboro, PA 17268

Drew B.

Job Details: 05/08/2023

cx was cooking pototoe rigjht after fish they had put pototoe in and had the unit unit smoke and smell and didnt heat they unpkugged and called for service.. when arrived checked operations could clearly. hear buzzing mag and no heat.. smel from mag failure .. parts were not with me today.. please have the pre id parts here listed and schd for 10th.; schdld next appmnt for 5/10 WED !

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ02

Near Owings Mills, MD 21117

Brian R.

Job Details: 05/08/2023

came out to check unit again and took temp readings first of 2 in freezer and 32 in fridge. evap clear. ran tests and had issues with UI responding at times and he said at times it does not make sound. will order parts needed and office will schedule.; ordrng 1 W11387386 (UI Black) and 1 W10843055 (Main Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near York, PA 17404

Sal R.

Job Details: 05/08/2023

CX complain t was that the unit was leaking out of the FC door . I foun d that the evap drain tube was clogged and water was not draining. I was able to steam out the drain line and foun d a clooh in the clear drain tube under the unit. Unit now test good. I collected $120.00 cash for sevice charges.

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HW10

Near Richmond, VA 23227

Joseph D.

Job Details: 05/08/2023

Unitt with failed door motor. It does not stop actuating . Must replace door motor.; ordrng 1 W11545873 (Door motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Whaleyville, MD 21872

Michael E.

Job Details: 05/08/2023

"Replaced control, evap harness and defrost heater as per previous diagnosis. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW02

Near Hampden Township, PA 17050

Fred G.

Job Details: 05/08/2023

"cx complaint unit is making a noise while running. inspected unit and found comprssor is making a loud ringing noise. I found temps were good. unit needs compressor, filter/dryer, 2 call count. called office and scheduled cx for 5/11/23; ordrng 1 W11580057 (compressor) and 1 W11109499 (dryer)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bel Air, MD 21014

Neil H.

Job Details: 05/08/2023

REPLACED THE GEARCTUATOR CASE CLUTCH MOTOR CAP RECALB WASHER UNIT TESTED GOOD.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Midlothian, VA 23114

Chris B.

Job Details: 05/08/2023

"cx comp unit light stays on insp uni9t conf cx comp foun d relay stuck on control replaced control and bulb tested unit wroking as desighned; ordrng 1 w11552018 (control), used 1 w11552018 (control) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Virginia Beach, VA 23455

Branden R.

Job Details: 05/08/2023

cx complaint unit making alot of noise and shaking while spinning any size load . checked unit and found in test 12 unit shakes without a load in it . called techline and ran threw some test . found basket warped not allowing unit to spin proerly balenced . ordering tub per techline .Chris; ordrng 1 W11460604 (tub) and 1 LOOKLOOK (LOOK LOOK)

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Bruington, VA 23023

Orbie

Job Details: 05/08/2023

"cx complaint unit not draining again after repair. checked unit found F3E1, F9E1, F1E2, F5E2. found faulty pressure switch and drain pump seemed louder than normal. quoted cx ($248.51) for repair. CX PIF. advised we'll call her when parts are in stock.; ordrng 1 WPW10448876 (switch-wl)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Fort Washington, MD 20744

Shane B.

Job Details: 05/08/2023

"cx complaint is the unit leaking water again. i found the bellows is torn in the same spot as last time. also found tears at 12oclock, 5oclock and 6oclock on bellows. part was replaced less than a year ago. i found F0E5 off balance, cleared code and ran service cycle. unit completed cycle with no issues. called techline to document. they advised replacing bellows and control board. repalced bellows and quoted cx for repair. they said they are going to call whirlpool and try to get parts covered then call office to go through with repair.; ordrng 1 W11322905 (control board)"

We serviced a

WHIRLPOOL DRYER

Model WED5800BW0

Near Germantown, MD 20874

Brian F.

Job Details: 05/08/2023

"Cx states lint screen clip out of place, preventing installation of lint screen, tested and confirmed. Reinstalled clip, tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Waldorf, MD 20601

Shane B.

Job Details: 05/08/2023

"cx complaint is teh unit not cooling again. when i arrived unit was empty and evap cover was covered in ice. temps in RC are 65, FC is 51. diagnostics shows defrost sensor as open. defrsot heater does not heat. after a few min it started working and deforst sensor started reading as a pass. i melted ice and inspected. found no loose connections. thermistor reads 8.8k ohms in ice water. i called techline and they advised issue is with thermitor dispite it reading correctly in ice water. replaced thermistor with preIDed part and restored power. defrost sensor reads as a pass. ordering control board. schedule when part is available.; ordrng 1 W11566851 (control board)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Columbia, VA 23038

Kyle A.

Job Details: 05/08/2023

Changed out valve and tested unit and unit is now as designed.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near ,

Thomas B.

Job Details: 05/08/2023

Removed and replaced support had to remove unit from cabinet and remove half the paneling to replace tested and Inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hampton, VA 23666

Justin W.

Job Details: 05/08/2023

cx complaint unit not making ice. checked unit to find water supply line kinked. unkinked and tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WFW562OHW3

Near Bridgeville, DE 19933

Michael E.

Job Details: 05/08/2023

"CX complaint: banging sound. Tested and verified complaint. I corrected the level legs, tested unit asnd it is now working properly. Job is complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017FS0

Near Lewes, DE 19958

Frederick R.

Job Details: 05/08/2023

CX complaint is MW light will not shut off. Inspected/tested and found unit has a defective control board. Several bulbs used and same result. Quoted CX cost of repair at $301.00. CX declined repair at this time and paid the $120 SC fee by CC. CX knows he has 30days to change his mind. Balance will be $181.00 if he does. Job is complete

We serviced a

IKEA REFRIGERATOR

Model IX7DDEXGZ003

Near Bethesda, MD 20814

Shawn D.

Job Details: 05/08/2023

replaced gasket then heated and is sealing good. unit is good

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Frederick, MD 21701

Justin S.

Job Details: 05/08/2023

cx showed me the door gaskets are torn on the refrigerator. found the pre id parts are the freezer door gasket not the refrigerator door gasket; ordrng 2 W10917313 (gasket-dor(mr to check))s

We serviced a

WHIRLPOOL DRYER

Model WED5600VQ0

Near York, PA 17404

Bernard M.

Job Details: 05/08/2023

"Cx complaint unit wasn't drying clothes. Ran normal cycle and found unit didn't heat. Removed back panel and checked continuity at all components, all were good. Removed element and found no fragmentations to coils. Placed back in and unit heated as designed. Cx paid $120 service fee."

We serviced a

WHIRLPOOL WASHER

Model wet4027hw2

Near Arlington, VA 22202

Lloyd B.

Job Details: 05/08/2023

"Cx complained the unit did not operate. Inspected the unit and found the control does not turn on nor enter diagnostics. At the drain pump, there is 19ohms. At the control j2 2 -3 drain pump is 19 ohms. At he control for the lid lock, J6 1-2 is 99ohms with the lid closed with the range 85-155 and j6 1-2 is open when the lid is open, from j6 2 to 3 unlocked is an open circuit. The control receives 122vac and the unit has a good 120, 120 and 240. Unit needs new control; ordrng 1 W11629601 (control)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brandywine, MD 20613

Shane B.

Job Details: 05/08/2023

"cx complaint is the unit turning itself on, changing temps on its own (cycle was set to 350 then screen changed temp to 400) and unit heating lower oven when upper is selected. cx had multiple videos of the screen turning on by itself. when i arrived power was off. restored power. i found no saved codes. uni tis not connected to wifi. i started a bake cycle in upper oven and it started heating, lower stayed cool. i had trouble cancelling the cycle. upper button didnt work for several attempts. ordering console and both control boards. turned power off to unit and advised cx to keep power off when not in use to be safe. schedule when all parts are available.; ordrng 1 W11600355 (console) and 1 W11261167 (control board) and 1 W11261169 (control board)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Severna Park, MD 21146

Alexander D.

Job Details: 05/08/2023

replaced FS dispenser and bezel. tested unit. spigot button now working. unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Harrisonburg, VA 22801

Danny R.

Job Details: 05/08/2023

cx complaint is the unit wont run found conection to water vavle off fromfactory reseated coenctions check sok

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Upper Marlboro, MD 20772

David J.

Job Details: 05/08/2023

CX original complaint dispenser was not working or making ice and previous tech found reservoir to be frozen arrive today with user interface and thermistor Inspected temperatures and had 38� in RC and 8� in FC. Doors have been opened inspecting things. So there could be a potential swing by a few degrees. Unplug the unit and replace user interface. Found that this unit needs to have gaskets replaced on evap cover to ensure that reservoir no longer freezes. Ordering gaskets for return visit and replaced user interface. Scheduled For follow-up visit. Picture in SD pics showing fix for frozen reservoir sent to me by Techline. ; ordrng 3 W10684392 (Gaskets)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lexington Park, MD 20653

David J.

Job Details: 05/08/2023

"CX complaint small bit of water is collecting on top of freezer door gasket. Inspected all gaskets and everything is sealing properly. Leveled the unit on right door to make sure everything was straight. Put unit into service mode and turned Molien sensor off and made sure heater was on 100% of time. CX also had complaint of noise when using dispenser found when dispensing water water connection at top of freezer door was making a loud noise. Water pressure coming out of this unit is very high which I am to believe it is causing the noise. Customer states the valve controlling the water pressure is a ball valve, and its possible that slightly closing the valve wont change anything. Customer is going to attempt his self and if that doesnt work, he will have a plumber come out to change the valve. I explained we could install a pressure regulator behind unit but he would rather not do that and just have the valve changed. Unit is working as designed job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH4

Near ,

Branden R.

Job Details: 05/08/2023

"cx complaint door falling , checked unit and found hinge on the right side has a defective rivet and its gone . advised cx that the left rivets coming unseated and both hinges will need to be replaced along with lower feet on unit . cx rents house and advised he will pay service call and give qoute to landlord when able too . advised cx ticket stays open for 30 days . cx will owe for parts shipping and labor of 175 on return if they would like unit serviced ."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Alexandria, VA 22302

Lloyd B.

Job Details: 05/08/2023

"Cx complained the unit did not drain. Installed new drain line and tested and it now fills, washes and drains. Job complete"

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDE01

Near McLean, VA 22102

Demonte S.

Job Details: 05/08/2023

Inspected the unit. Found that the cx is saying there was frost on the Door. Last technician had tighten the Door Cam Screws. After the last technician had did that the frost stopped happening in the freezer Section. Checked the freezer Section. No frost in the freezer Section. Unit is working as Designed. ( Please see Sd Pictures if any questions.)

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near La Plata, MD 20646

Shane B.

Job Details: 05/08/2023

cx complaint is a dent in the FC door. confirmed complaint. door is denting at the top left near the hinge on the front of the door. took pictures. ordering new FC door in stainless. cx will contact office when door is delivered. house is new consturction so no one was here to sign TY card. left card on the island.; ordrng 1 LW11026362 (dor-fip)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Orrtanna, PA 17353

Drew B.

Job Details: 05/08/2023

replaed locked compressor with new compressor and ddrier filter . and pulled 30 in vac and filled with 56g of r600 held and started cooling no issue present allow 24 hous.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near York, PA 17403

Bernard M.

Job Details: 05/08/2023

"Replaced control, unit powered on, ran test cycle and unit completed test without further issues. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model kdtm354dss4

Near Oakton, VA 22124

Simon

Job Details: 05/08/2023

CX complaints DW leaks .unit checked .SUMP leaks .Motor sump changed .Unit tested.no leaks.job complited.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Vienna, VA 22182

Christian C.

Job Details: 05/08/2023

Installed control. Tested unit. Light now comes completely off. Fan working good. Unit is heating. Unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Chesapeake Beach, MD 20732

David J.

Job Details: 05/08/2023

CX complaint unit received error code F2e2. Arrived today and ran diagnostic cycle and found error code. Disconnected power and remove top consul. Found some moisture on board which could have caused error code. Inspected dryer vent and found moisture inside dryer vent. Disconnected dryer vent and found a lot of lint. Explain to customer that the moisture is coming because vent is clogged and needs to be clean. Replace control and consul and tested unit. Customer left dryer vent hose off of unit temporarily until he gets his van. Serviced. Unit is now working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Winchester, VA 22603

Ezra M.

Job Details: 05/08/2023

"installed actuator, splutch and motor. ran full diag cycle, sounds normal"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES7JS20

Near Abbottstown, PA 17301

Bernard M.

Job Details: 05/08/2023

"Replaced control and set preheat for 350, using thermocoupler when unit reached 350 the temp reading was 215. Contacted TL and spoke with Chris and due to wire comnnection being short, was unable to to test sensor while running, He suggested replacing temp sensor. Replaced sensor and set at 350, thermocoupling reading was 207 when unit reached 350. TL also suggested replacing harness. Ordering main harness, and will require 2 tech, once available contacty cx to reschedule; ordrng 1 W11245656 (harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Bristow, VA 20136

Richard B.

Job Details: 05/08/2023

"CX complant. Dishwasher not drying dishes. Inspected unit and found F7E1 error code for heater no heat. Ran a test wash and unit had great wash pressure but did not heat. . Replaced heater and control . Tested unit , Fills , washes . drains and heats Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Henrico, VA 23233

Chris B.

Job Details: 05/08/2023

cx comp unit gasket will no seat insp unit conf cx comp adjusted seal tested unit wroking as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS03

Near Henrico, VA 23233

Chris B.

Job Details: 05/08/2023

cx comp unit rattles insp unit conf cx comp leveled unit tested threw all funtions unit working as desghned

We serviced a

WHIRLPOOL COOKTOP

Model KCES550HSS00

Near Fairfax, VA 22033

Richard B.

Job Details: 05/08/2023

"CX complant. Cooktop cracked . Inspected unit and found cooktop is scratched in several places between and on burner syurfaces , SD pics. CX paying the 120 service call Job completed, RB; ordrng 1 W11259505 (cooktop 448.11)"

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Silver Spring, MD 20901

Leon

Job Details: 05/08/2023

cx complaint is lid was disabled confirmed issue replaced the lid the new lid didnt come with a lid latchand the old lid latch was missing cx needs new lid latch to uses unit; ordrng 1 W11457841 (lid latch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Suffolk, VA 23434

Justin W.

Job Details: 05/08/2023

replaced drain pump and sump. tested to find filter in line with drain on house side not allowing unit to drain advised cx to have that removed and unit will work. unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Alexandria, VA 22310

Jason A.

Job Details: 05/08/2023

CX complaint DW insulation loose. Install both parts. & replace cover / kickplate. Test door for proper operation > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model kbro36fmx02

Near McLean, VA 22102

Christian C.

Job Details: 05/08/2023

Installed control provided by cx. Unit console did not come on. Part number for old and new control are differnt. Cx will be ordering new part. Cx will call back when part is ready.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV07

Near Seaford, VA 23696

Justin W.

Job Details: 05/08/2023

cx complaint door switch stuck again. checked unit to find door switch frozen broke ice off door switch currently working .called techline spoke Kurt advised to order switch and fc door; ordrng 1 W11445850 (fc switch) and 1 W11104481 (fc door) and 1 look (look) and 1 WPW10436253 (gasket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADW2

Near Dover, DE 19904

Taylor F.

Job Details: 05/08/2023

Cx complaint is unit is not drying or heating properly. Tested inspected and verifed complaint. Found the unit had an f7e1 error code for open heater ciruit. Cx informed it takes a long time for hot water to get to that part of the house. Cx does not always run hotg water in the sink before starting the dishwasher. Code was stopping heater circuit from working. Ran a diagnostic and cleared the codes. Everything is working properly in diagnostic. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW1

Near Baltimore, MD

Emmanuel R.

Job Details: 05/08/2023

"Cs unit runs the drain pump constantly, confirmed complaint. I found the control is unresponsive and when you power it up the drain pump runs constantly.Unit need a control board. Ordering control board. Cs UI and drainpump was replaced already.; ordrng 1 W11371721 (control) and "

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HV1

Near White Post, VA 22663

Ezra M.

Job Details: 05/08/2023

"not the correct door, correct part ordered, door in box does not match model type.; ordrng 1 W11186013 (door/mw) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near New Oxford, PA 17350

Bernard M.

Job Details: 05/08/2023

Cx complaint unit doesn't complete cycles. Entered diag and found error code F8E1 long fill. Ran test and noticed water had slow trickle while filling. Unit completed test without any further issues. Ordering valves and set return for 5/12. Office will contact cx with time frame; ordrng 1 W11316255 (hot valve) and 1 W11316256 (cold valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Culpeper, VA 22701

Tanner B.

Job Details: 05/08/2023

Found loose connection on fc led causing dim leds in top and fc led out.. reconnected and tested unit.. Job complete;

We serviced a

AMANA DRYER

Model NED4655EW1

Near Wellsville, PA 17365

Sal R.

Job Details: 05/08/2023

CX complai t was that the unti would not power on. I found that the Thermal fuse was OL when reding resistanse . I replaced the fuse and unit test good. I collected payment ion the amount of $190.58 via credit card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Markham, VA 22643

Daniel J.

Job Details: 05/08/2023

fridge went from no ice to very little ice production atttemped to jump icemaker on fourth try cycled and add very small amount of water ordering icemaker and valve aig contract; ordrng 1 WPW10179146 (valve) and 1 WPW10300022 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model ntw4516fw3

Near Chambersburg, PA 17201

Andrew S.

Job Details: 05/08/2023

Cx complaint is that the unit is making noise when it is begginning to spin. Upon arrirval I found that the belt is slipping on the drive pulley. I tipped the unit back and verified that the gear case was not leaking. i am ordering the belt and will use the splutch on return. I was able to set the return visit for Wednesday 5/10 PM preference.; ordrng 1 W11239857 (Belt)

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Yorktown, VA 23692

Lucas R.

Job Details: 05/08/2023

"replaced gearcase and belt, leveled, calibrated, tested, unit working as designed.; ordrng 1 W11239857 (belt lr/vs), used 1 W11239857 (BELT lr/vs) from stock"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Pikesville, MD 21208

Brian R.

Job Details: 05/08/2023

cx complaint is freezer light is out. tested and checked and replaced light and now unit checks. job complete. only used 1 or the 2 lights sent. sent other back.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Centreville, VA 20121

Richard B.

Job Details: 05/08/2023

"CX complant. Washer stopped after service again. OPrior diagnosis found unit needs motor , control and console. Ran a calibration cycle and then ran a wash cycle to conferm if washer is working correcttly Washer started and started agitating. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Baltimore, MD 21230

Shane M.

Job Details: 05/08/2023

"cx complaint of a louse noise in RC & filter cover isnt shutting proper, & door handle loose. fixed handle issue. found diffuser working properly but cranks very loudly. tried removing filter & shutting filter cover. the cover still isnt shutting & sealing. ordering diffuser, filter housing .; ordrng 1 W11236851 (diffuser) and 1 WPW10394053 (filter housing)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, VA 22308

Jason A.

Job Details: 05/08/2023

CX complaint FRIDGE FC temps warm - icemaker stopped working - items in FC soft & fan noise. CX reset breaker 3days ago & temps are now normal - ice bin is full & ice cubes are not melting or clumping - FC items are frozen. Found unit leaking forward & doors are swinging / 2 pantrty doors opening. Leaned unit back & level doors to assist closing. Cleaned off lube on FC rails. Cleaned condenser. Found pantry harness is abraided. See SDpics. LEDs are flickering when doors are opened. See troubleshooting guide: 'No Display - Left Pantry UI' > JJ; ordrng 1 W10804160 (LED driver module) and 1 WPW10624574 (Power supply)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Sandston, VA 23150

John P.

Job Details: 05/08/2023

5k P8/3-4 CX complaint unit not cooling checked unit found three way valve not fully seated seated valve in solenoid tested working as designed

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Louisa, VA 23093

Kyle A.

Job Details: 05/08/2023

Installed spark module. But when taking off back panel found wire pinched between two panels causing it to ground out. Fixed wire with butt connector. But cx wants harness replaced. Ordering main harness.; ordrng 1 W11454284 (Main harness)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Manassas, VA 20110

Richard B.

Job Details: 05/08/2023

"CX complant. Part came off machine and cant use. Inspected unit and found suspension rod bent and laying in floor. Found suspension ball is broken. Used a used suspension ball from van and used old suspension rod until new set can be installed. Further work needed, In stock , Further work needed. RB; ordrng 1 W11217817 (suspension)"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Broadlands, VA 20148

Ricky E.

Job Details: 05/08/2023

outer door assys sent to the customer and us are flawed. the glass trim is warped on ours and warped and creised on the door sent to the customer.. please ck the door prior to sending out..; ordrng 1 w11385801 (outer door) and 1 look/look (look/look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Baltimore, MD 21213

Emmanuel R.

Job Details: 05/08/2023

"Upon arrival i found the capillary line clogged, I cut out the lines that was clogged on the evap and replaced the drier again. Now the unit is flowing. Vaccum down , held a vaccum.Filled with 4.27oz r134 and checked for frost pattern. Unit is buidling a frost pattern. Advised allow 24hrs for temps to come down."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 05/08/2023

"Found gearacse failed and splattered oil on clutch and belt .. found pieces of belt on pulley sheild .. attempted to get washplate off but its seized to shaft .. needs gearcase, clutch belt and agitator plate.; ordrng 1 2ct (2ct) and 1 W10902814 (agitator) and 1 W11239857 (belt) and 1 W10913953 (shifter)"

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB00

Near Westminster, MD 21158

Justin S.

Job Details: 05/08/2023

the unit was pulled out and unplugged when i arrived. pressure in the system when pierced. cut the compressor out and found the new compressor does not fit and does not have the plugs in it. contacted the office; ordrng 1 W11125124 (compressor)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hampton, VA 23665

Carl A.

Job Details: 05/08/2023

called cx to confrim that they are on post post inspection station closes at 4pm reschuled needs to be schudle unless we get there before 4pm; schdld next appmnt for 5/12 FRI !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Staunton, VA 24401

Danny R.

Job Details: 05/08/2023

cx states unit fresh side isnt cooling fan has no power lights are on but cooling will need control and fan; ordrng 1 WP2315539 (fan) and 1 W11595220 (control) and 1 W11609822 (harness)

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HSOO

Near Lewes, DE 19958

Frederick R.

Job Details: 05/08/2023

CX complaint is cooktop flames too high. INspected/tested and adjusted flames properly. The unit now has a high to simmer range and is now working properly. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Berlin, MD 21811

Michael E.

Job Details: 05/08/2023

"CX complaint: lost cool in RC. Tested ands verified complaint. Evap frosyting up again. In diagnostic, 1st attempt heater did not come on. 2nd attempt it did. However, i was hearing a faint buzzing sound like a bug zapper, then heater shut off. Ordering defrost heater and control. Scheduled return visit for 5/16 AM; ordrng 1 W11546690 (control) and 1 W11650661 (heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lewes, DE 19958

Frederick R.

Job Details: 05/08/2023

cx complaint is frost in FC. INspected and verified an 8 inch gap top right on of FC door. Heated and formed gasket properly. Explained my finding and repair to CX. Also gave them a rundown on all the options for the fridge which is working properly and as designed. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Middle River, MD 21220

Dustin F.

Job Details: 05/08/2023

"CX complaint: unit not working properly.Inspected unit, Could NOT confirm complaint. Found F0E5F0E2 error codes stored. went over load sizes, soap usage,Upon arrival, found bellow spring lock off unit, cx complained the unit wouldnt work then CX husband worked on it and couldnt get gasket lock spring back on. resecured bellow gasket lock spring, cleared codes, then ran test cycle. unit passed test cycle. went over soap and loads with cx. charged svc fee.;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSD2456DEW

Near Alexandria, VA 22311

Lloyd B.

Job Details: 05/08/2023

Cx complained of frost under the ice bin. Applied sealant around the dispenser door and now air cannot enter or escape. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Rockville, MD 20854

Roberto I.

Job Details: 05/08/2023

"CX complaint noisy compressor.Ran test 102, the compressor didn't make any loud noise, but randomly dragged 6A and tripped the overload several times. Also found noisy damper control on test 121. R600 unit. Spoke to MM, he advised to get compressor, drier and couplers. Ordering compressor W11557425, drier W11109499 and couplers on pl. Ordering also the damper control WPW10594329. **SEALED SYSTEM TECH** and **2 COUNTS**; rqstng P&A on 1 W11557425 (compressor), ordrng 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coiupler) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 WPW10594329 (damper control) and 1 sealed system tech and 1 2 counts"

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS02

Near Nokesville, VA 20181

Robert W.

Job Details: 05/08/2023

Replaced burner assembly and LP kit tested unit and unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Chantilly, VA 20151

Richard B.

Job Details: 05/08/2023

"CX complant Washer not working. Prior diagnosis fund unit needs motor , actuater and cap.mains locked.. Insrtalled all parts and cycled power , Lid remains locked. and now unit has stuck button error code. Ordering control . Further work needed. RB; ordrng 1 W11170317 (control) and 1 W11307244 (lock)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Prince Frederick, MD 20678

David J.

Job Details: 05/08/2023

CX complaint unit is not dispensing water again and not making ice. After previous tech visit they had replaced the thermistor and user interface. Inspected unit today and found water was going into unit. Remove filter and attempted to dispense water and nothing came out. Removed evap cover And found in refrigerator section. The reservoir was frozen again. Used heat gun and removed frozen water from reservoir. Tested dispenser unit now is dispensing water properly. Call Techline SR number above to document issue after speaking with them they had told me to replace three gaskets on evaporator cover Techline sent me picture of how to install gaskets that will be in SD pics. Ordered parts and scheduled for a return visit.; ordrng 3 W10684392 (Gasket)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Midlothian, VA 23112

Chris B.

Job Details: 05/08/2023

cx comp unit will not make ice in rc or fc insp unit conf cx comp found when in test mode can hear valves work on both im thawed rc im fill tube filled im tested working as desighned found no voltage too fill tube heater in test 19 unit will need heater fc im found works but will not fill can hear valve rthawed im in fc fill tube tested unit wroking as desighned cx stated she will be repairing unit foiund rc therm at 8.16 k unit will also need fan motor

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Sterling, VA 20165

Demonte S.

Job Details: 05/08/2023

"Inspected the unit. Found that the Cx is saying that the Microwave light will not turn off after last repair. Found that the Microwave Imterlock Switch is clicking into position. Confirmed that the Microwave light will not turn off. Unit will need the Switch Harness Assembly, Light Bulb and Console. Please make this a 2 count repair. We will need to rewire the whole Microwave.) ; ordrng 1 W11449277 (HARNS-WIRE) and 1 W10886919 (Whirlpool Oven Halogen Light Bulb)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Fairfax Station, VA 22039

Jason A.

Job Details: 05/08/2023

Update POP CX complaint FRIDGE never got cool since installed. Unit was running & compressor hot. UV drier. Put unit in diafnostic & ran test 11 with RC evap cover open.Read 105W at 100%. RC evap barely cool - no frost pattern. LEDs are original. W11606409 Rev. G Special Project #: S84638. Unplugged inverter power & control LOOK - 2Tech3Count SS > JJ; ordrng 1 LOOK (LOOK - 2Tech3Count SS) and 1 W11553229 (RC EVAP) and 1 W10832994 (Compressor kit) and 1 W10143759 (UV drier) and 1 W10913906 (coupler) and 4 W11632139 (LEDs 3point)s

We serviced a

AMANA DRYER

Model NED4655EW1

Near Locust Grove, VA 22508

Tanner B.

Job Details: 05/08/2023

"Found dryer belt failed, replaced belt and tested unit .. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Richmond, VA 23222

Joseph D.

Job Details: 05/08/2023

Replaced evaporator. Vacuumed and unit held vacuum. Full frost pattern. Operating as designed.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Chesapeake, VA 23322

Branden R.

Job Details: 05/08/2023

cx complaint circuit board disconnected controls-electronic control board error checked unit and found no error codes stored to unit . p12 connetor checked good . found unit will need both controls for unit ordering controls for repair .; ordrng 1 LOOKLOOK (LOOK LOOK)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Herndon, VA 20171

Jason A.

Job Details: 05/06/2023

"CX complaint DRYER not getting as hot as before & long dry times. CX had vents cleaned when dryer was new. Measured drum temp only gets to 190F on HI. Replaced element, tco kit & temp sw. Test unit heats & drum temp 210F & relay cycles on / off > JJ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Fredericksburg, VA 22407

Robert W.

Job Details: 05/06/2023

Cx Complaint is the lights arent working Inspected unti and found FC light and upper RC lights not working found loose connection on upper harness reseatted and lights came back on.

We serviced a

MAYTAG WASHER

Model MHWE500VW1

Near Herndon, VA 20170

Jason A.

Job Details: 05/06/2023

CX complaint STACKED WASHER F28 error code. Updated M+S. Motor wont spin. Left quote. 2TECH > JJ; ordrng 1 WP8183196 (Motor control unit MCU $241.96 ) and 1 WP8182793 (Wash motor $260.58) and 1 2TECH (2TECH) and 1 LOOK (LOOK)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near New Freedom, PA 17349

Drew B.

Job Details: 05/06/2023

replaced harness and now checks good. steamedo ut ice build up .

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near Falls Church, VA 22046

Lloyd B.

Job Details: 05/06/2023

Cx complained the unit made noise. Installed new gearcase and tested and it passed each test in diagnostics with no noise. Job complete

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Fairfax Station, VA 22039

Jason A.

Job Details: 05/06/2023

CX complaint DRYER scraping noise. Drilled out orignal blower wheel. Metal insert separated from plastic wheel. Insert needs to redesigned with increased surfaces. / ribs. Install parts. Test dryer timed dry hi heat. Noise level normal > JJ

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Alexandria, VA 22314

Lloyd B.

Job Details: 05/06/2023

Cx complained of damage. Installed new door and there is no longer any damage. Job complete

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