We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Alexandria, VA 22315
Robert W.
Job Details: 07/13/2022
Cx Complaint is the unit IM wont spot making ICE. Inspected unit and found the ice cute on IM has failed and isnt holding bail arm in place causing IM to just constitly run. Replaced IM and unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW862CHC1
Near Baltimore, MD 21202
Shane M.
Job Details: 07/13/2022
cx complaint the unit isnt turnin on. put unit into test mode. no error codes. cx then mentioned she put unit on child lock then unlock it & wouldnt turn on. she just moved into high rise building. advissed her to contact wpl with proper move in information for warranty reasons. unit a stackable on improper foam pads. building held responsible for removing stackable for service. cx paid svc by card W11327395 console
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW04
Near Virginia Beach, VA 23456
Anthony D.
Job Details: 07/13/2022
replaced control tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Germantown, MD 20876
Ricardo S.
Job Details: 07/13/2022
this is a complex apartment and the maintenance guy does not have the purchase receipt .. and he don't want to pay the service fee
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Scottsville, VA 24590
Kyle A.
Job Details: 07/13/2022
Pop did not have serial cx is gonna get the reciept. Rescheduled for friday.; schdld next appmnt for 7/15 FRI AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 07/13/2022
"the cx complains that the unit dispense crush ice only .. the motor makes a humming noise .. all connections cks ok, motor receives 120vac, order motor and solenoid..; ordrng 1 w11310391 (auger motor)"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Richmond, VA 23229
Joseph D.
Job Details: 07/13/2022
"replaced control with failed triac for cooktop light. cooktop light worked at first then function stopped. found that outlet supplying unit has proper polarity and power 90%, but when the magnetron is activate, outlet shows 55 vac to NEUTRAL and 55 VAC on L1. When magnetron is off, power is normal. unit blowing triac on board due to faulty power intermittently from wall. advised cx to have outlet repaired and to call me directly for electrican to to understand issue when hes there.; ordrng 1 w11552021 (cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, VA 23229
Joseph D.
Job Details: 07/13/2022
please update correct name and email. unit with compressor unable to start. cx complaint of no cooling, did confirm. compressor pulls 8 amps and shuts off. start device working properly. unit with major leak or restriction to cause compressor to break. must replace and detect leak.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (hs to compressor lokring) and 1 W11506619 (coupler compressor) and 1 W11546692 (evap) and 1 W11504448 (cappy to evappy lokring) and 1 W11506620 (suction to evap lokring) and 1 W11218408 (coupler lokring.) and 3 3count (3 count)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM113
Near Washington, DC 20018
Samuel R.
Job Details: 07/13/2022
cx cancelled at door advising they will replace unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Baltimore, MD 21230
Shane M.
Job Details: 07/13/2022
"cx complaint of noise complaint. after inspecting the unit i found unit to be cooling proper. no werid noises coming from compressor. i advised cx unit goes into defrost mode, maybe shes hearing something during defrost mode."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ashburn, VA 20147
Daniel J.
Job Details: 07/13/2022
installed new inner door with lamp and holder and arn same issue removed inner door reinstalled old door customer will need hinges left and right; ordrng 2 W10874474 (hinges)s
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Upper Marlboro, MD 20774
David J.
Job Details: 07/13/2022
Cx complaint leaking. Inspected unit and found the bellow had a couple chunks on the front missing. But also a huge tear in the top left corner. Replaced bellow gasket. Ran unit with the lid off and checked for anymore leaks possibly from dispenser and inlet valves. Found no more leaks. Reinstalled hood and stacked unit. Unit had no error codes and is now working as intended.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Springfield, VA 22150
Robert W.
Job Details: 07/13/2022
"CX Complaint is the console resting. Inspected unit and found console not responding properly, Finaly got unit in diag and unit has error F6E1 miscommunication between UI and control checked harness and its good. replaced Control and UI unit tested and is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXSS03
Near Silver Spring, MD 20904
Dustin F.
Job Details: 07/13/2022
"CX complaint: NOt coolingInspected unit, CX had already defrosted unit per previous techs instructions. Installed defrost board and bimetal. Tested unit, everything operates as intended. Used shop vac and drained her drip pan and any/all water around under and in her fridge. Charged CX $110.00 per notes of previous tech"
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 07/13/2022
customer said they called last night and cancelled
We serviced a
KITCHENAID RANGE
Model KFED500EBS03
Near Ocean Pines, MD 21811
Michael E.
Job Details: 07/13/2022
CX complaint: control panel moves inward when buttons are pressed. Tested and verified complaint. I found the exterior panel slots for the back piece are not recieving the tabs. I see bent tabs on the back part and outside part not able to recieve the tabs. Ordering outer control panel W11084228 and control panel backing W10692155. Cannot reschedule due to CX unsure of next weeks schedule.; ordrng 1 W11084228 (panl-cntrl) and 1 W10692155 (panl-cntrl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details: 07/13/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB9FHDXWB00
Near Camp Hill, PA 17011
Fred G.
Job Details: 07/13/2022
cx complaint unit isnt making ice. inspected unit and found ice maker was off. turned on ice maker and found unit needed jumped. jumped ice maker and found the ice maker would just turn and turn. would not find home postion and call for water. jumed the V and L and found water valve did work. replaced ice maker and harness with preID part and jumped it and found it to find home postion and called for water. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ashburn, VA 20147
Daniel J.
Job Details: 07/13/2022
moisture in fridge sections found gasket in lower right not sealing heated and reformed informed customer to give it time to remold itself for proper closure and sealing
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near ,
Andrew W.
Job Details: 07/13/2022
"Per notes from prior visit, contacted WPTL on arrival to unit. Spoke to Robert who advised to check for dryer to be at a 45 degree angle which it was. dryer could not be manipulated any further as it would then come into contact with the back side of the freezer cabinet wall. all components have been checked for proper function and this is deemed a normal operating noise by VIA tech and WPTL. SR# was given to cx to contact WP CS if they wish to proceed any further. unit is working as designed. job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Rockville, MD 20853
Julian H.
Job Details: 07/13/2022
CX complaint about unit giving an error F9E1 long drain when select normal or heavy wash inspected confirmed error on memory went to drain pump and found it stuck chopper blade had fall off and jammed pump also caused control board to overheat on a long run replaced control and drain pump tested several times and working
We serviced a
IKEA COOKTOP
Model ICR655DB02
Near Virginia Beach, VA 23451
Justin W.
Job Details: 07/13/2022
"cx complaint unit not powering on. checked unit to find 240 vac combined on l1 and l2.. checked to find no voltage from control to ui from either plug. thermostat checked good for continuity. ordering control, transformer, and ui. for repair. ordering high limit as precaution.; ordrng 1 W10915422 (control) and 1 WP9760588 (transformer) and 1 W10464566 (thermostat)"
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PLTS2
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 07/13/2022
unable to locate leak
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 07/13/2022
Installed pump and unit is now as designed.
We serviced a
WHIRLPOOL FREEZER
Model KSC23C8EYY02
Near Williamsburg, VA 23185
Carl A.
Job Details: 07/13/2022
"cx complaint of ffc not cooling,checked unit to find frost on evap cover,remove evap cover to ohm out thermistor at 5.9 k ohms out of range read at board also recommend replacing fan scroll as it was covered in mold.replaced both parts tested unit works as designed break down as follows 1/w10316760,1/wpw10453428service call break down as follows service call 120.00parts 209.98shipping 15.00labor 110.00sub total 454.98tax12.60grsand total 467.58deposit 467.58"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 07/13/2022
"Inspected the unit. Found that the cx is saying that the Washer is making a loud screeching noise when the Washer is starting. Started the unit. Found loud screeching noise. Stopped the Washer. I then checked the Gearcase section. Checked the Motor. No Noise. I then turned the Gearcase by hand and there is a grinding noise coming from the Gearcase. If the cx calls back order the Gearcase = W11449840, Splutch = W10721967 & Drive Belt = W11239857. Don't go without parts. Cx paid by card. Cx is paid in full."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fairfax, VA 22030
Justin S.
Job Details: 07/13/2022
the unit is filling and washing but not draining. found the drain pump is getting voltage but not activating. replaced the drain pump with vs and retested. the unit is now draining good. the unit is now ready; ordrng 1 W11219380 (pump)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 07/13/2022
Cx complaint unit is not working properly inspected unit removed and replaced the float tested unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Waynesboro, VA 22980
Kyle A.
Job Details: 07/13/2022
Cx rescheduled with office.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Fairfax, VA 22030
Justin S.
Job Details: 07/13/2022
the unti is leaking fromt he water valve. the unit needs the valve; ordrng 1 W11482025 (valve)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Woodbridge, VA 22192
Justin S.
Job Details: 07/13/2022
the unit is getting a f3e0 error code when plugged in. the sensor is plugged in. the unit needs the control and sensor; ordrng 1 W11528352 (control) and 1 WPW10181986 (sensor)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Alexandria, VA 22306
Justin S.
Job Details: 07/13/2022
cannot find this unit. they think this unit has already been scrapped
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Boonsboro, MD 21713
Danny R.
Job Details: 07/13/2022
installed parts checlks ok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Boonsboro, MD 21713
Danny R.
Job Details: 07/13/2022
installed parts checlks ok
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ
Near Waynesboro, VA 22980
Kyle A.
Job Details: 07/13/2022
Cx complaint of broken off anti tip weight. Did confirm and found weight cracked and falling off. Will need to return with weight and screw.; ordrng 1 W11135752 (Anti tip block) and 1 W11135756 (Screw)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charles Town, WV 25414
Danny R.
Job Details: 07/13/2022
"unit sucked up somthing is blower wheel cx tried ti open and fix it and damged blower , motor , frame . houseing and drum bearing called tewch line said none repairereble cx abuse refured rent center to cx care"
We serviced a
MAYTAG WASHER
Model MEDC465HW0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 07/13/2022
Installed cover and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Stephenson, VA 22656
Ezra M.
Job Details: 07/13/2022
"noisy, detergent still in dispenser and on door and dishes. started diag cycle, valve humming, no water. found water not turned on under sink. new home, outside of 30 days. front panel of dishwasher has large scratch from installation or delivery. advised cust to speak to builder about getting front panel replaced.WPW10274902 - panel. left part number with cust"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Winchester, VA 22602
Ezra M.
Job Details: 07/13/2022
"ice freezing together in bucket. found fill tube not inserted into ice maker, remounted ice maker, fill tube in correct position."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Woodstock, VA 22664
Ezra M.
Job Details: 07/13/2022
"installed motor due to start winding reading 4.8 ohms, out of range."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 07/13/2022
"Cx complaint rear panel damage crushed heating element ordering rear panel and element; ordrng 1 280043 (rear,panel) and 1 279838 (element,heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 07/13/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the coupler, drier, and evaporator tested for proper use unit filled with 5.0 oz tested unit now functions normally"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 07/13/2022
Cx complaint unit is not working properly inspected unit found no lights no response when plugged in ordering control box and inverter ; ordrng 1 W11461102 (Inverter) and 1 W11572216 (Control box) and 1 W11454406 (Power harness)
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details: 07/13/2022
"Cx complaint that the unit has a damage on the cabinet of the unit. I inspected the unit and confirmed the complaint. There is a very large dent towards the rear of the left side. It is not effecting the performance of the unit, it is cooling fine with no issues. With it being a part that is not normally repaired and within 30 days of the purchase. I called techline to document the issue. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM113
Near Washington, DC 20018
Samuel R.
Job Details: 07/13/2022
cx cancelled at door advising they will replace unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details: 07/13/2022
"Cx complaint that the unit's right door has a dent and condensation is building between the doors. I inspected the unit and confirmed the complaint. I found the dent on the lower section of the right door and the handle screw is stripped so it needs to be replaced too. The door gasket do not have any obvious gaps. I think the condensation is coming from the humidity inside the house, a normal room temp will eliminate the condensation. I'm ordering the parts for the return visit.; ordrng 1 LW10912110 (Right door (stainless)) and 1 W11542651 (handle (stainless))"
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/13/2022
"not operating. found UI harness loose at control. removed connector, checked pins, reinstalled and verified clip holding properly. turned unit on, no errors stored, starting properly"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Dover, DE
Frederick R.
Job Details: 07/13/2022
CX complaint is damage to cabinet of WM. Inspected unit and verified complaint. Cabinet is crease on the fron right corner. Ordering new cabinet. Made CX aware tat the unit needs to be removed from the drip pin because it is attached to a drain pipe before repairs can be done. Part to be shipped directly to CX. Cannot reschedule at this time; ordrng 1 W10596395 (cabinet)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Catonsville, MD 21228
Shane M.
Job Details: 07/13/2022
cx complaint the unit has a excessive amount virbatiion issues. found no error codes stored. raned test 12 unit passed. advised cx do not overload machine. called techline
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Demonte S.
Job Details: 07/13/2022
Inspected the unit. Found that the cx is saying that the Oven Temperature isn't at the correct temperature. Ran Service Diagnostics on the unit. No error codes. I then set the unit to 350 Degrees. checked the Temperature on the unit. Unit high Average Temperature is 354.4 Degree and Low Average Temperatures are 320.1 Degrees. ( Advised the cx to read Use and Care Guide for Cooking Instructions. I even gave the cx a copy by picture in her phone.) This is a Use & Care Call. Advised the cx they only get one of these. Cx will need to hook the unit to Wifi.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Demonte S.
Job Details: 07/13/2022
Inspected the unit. Found that the cx is saying that the Oven Temperature isn't at the correct temperature. Ran Service Diagnostics on the unit. No error codes. I then set the unit to 350 Degrees. checked the Temperature on the unit. Unit high Average Temperature is 354.4 Degree and Low Average Temperatures are 320.1 Degrees. ( Advised the cx to read Use and Care Guide for Cooking Instructions. I even gave the cx a copy by picture in her phone.) This is a Use & Care Call. Advised the cx they only get one of these. Cx will need to hook the unit to Wifi.
We serviced a
KITCHENAID OVEN
Model KSDG950ESS0
Near Chestertown, MD 21620
Alexander W.
Job Details: 07/13/2022
"Cx stated unit taking forever to heat up tested inspected and verified cx complaint installed part per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL MICROWAVE
Model KEHC309JSS06
Near Fairfax Station, VA 22039
Robert W.
Job Details: 07/13/2022
"CX Complaint oven powers on just doesnt heat. Inspected unit and pulled out of wall and found the high limit is testing open, Tested elements ther testing good. Replaced high limit and tested unit unit is working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model KEHC309JSS06
Near Fairfax Station, VA 22039
Robert W.
Job Details: 07/13/2022
"CX Complaint oven powers on just doesnt heat. Inspected unit and pulled out of wall and found the high limit is testing open, Tested elements ther testing good. Replaced high limit and tested unit unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/13/2022
"does not always unlock or turn on. unit stuck in drain mode when powered on by tech, storing errors f3e1, water level sensor error, f5e2, door lock error. ordering water level sensor, door lock, and control.; ordrng 1 W11201293 (control) and 1 WPW10448876 (switch-wl) and 1 WPW10443885 (door lock) and 1 W11044559 (hose)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Midlothian, VA 23112
John P.
Job Details: 07/13/2022
"CX complaint unit not making ice checked unit found error E5 check freezer temp found at 8 degrees ff 39 freezer was set to 5° fresh food was set to 33 found fresh food vent blocked with containers causing air to drop down the back and hit fresh food thermistor causing unit to not cool as well in fresh food compartment, reset the breaker which cleared the error code for timed ice making after running diagnostics test and fill both which passed unit appears to be working as designed set temps and fridge to recommended settings."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Newport News, VA 23602
Lucas R.
Job Details: 07/13/2022
"cx complaint frost in fc, checked unit found fc door warped on bottom allowing humidity to enter unit, advised cx to contact office upon delivery.; ordrng 1 12977880SQ (dor-fip ss) and 2 W10876598 (nameplate)s"
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ03
Near Chesterfield, VA 23832
John P.
Job Details: 07/13/2022
CX complaint bottom of freezer door is collecting ice and eventually cause door to not close and cause Frost to cover items inside unit. Called techline talked to Ed stated to replace door; ordrng 1 W11435351 (Door shp2cx)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Orrstown, PA 17244
Andrew S.
Job Details: 07/13/2022
Cx complaint is that the unit does not go past wash. Upon arrival I found an F8E1 and an F0E5. I then ran the diag test and found that the cold valve was not letting enough water in. I was able to access and replace the valve with one from VS. I then tested the unit and found that it is now functioning as intended. Job complete; used 1 W11210459 (Valve) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bethesda, MD 20816
Roberto I.
Job Details: 07/13/2022
"CX complaint emperature too warm.Inspected unit, found evaporator with thick frost build up. Forced defrost, the heate didn't turn on. Found open heater circuit from the control board. Confirmed 120V sent th the heater during forced defrost. Ordering heater W11546981 and harness W11581973.; ordrng 1 W11581973 (evap harness) and 1 W11546981 (heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Newville, PA 17241
Andrew S.
Job Details: 07/13/2022
Cx complaint is that the unit will not finish cycles. Upon arrival I found an F8E1. I then ran the diag test and found that the cold valve was not letting enough water in. I was able to access and repalce the inlet water valve. I then tested the unit and it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Newville, PA 17241
Andrew S.
Job Details: 07/13/2022
Cx complaint is that the unit will not finish cycles. Upon arrival I found an F8E1. I then ran the diag test and found that the cold valve was not letting enough water in. I was able to access and repalce the inlet water valve. I then tested the unit and it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Olney, MD 20832
Julian H.
Job Details: 07/13/2022
CX complaint about unable to start a cycle put unit on diagnostics and found error F2E1 stuck key erased error and let auto test run unit washing properly Cx states that sometimes lights go on without touching issue with console CX UNDECIDED YET TO GO W REPAIR PAID FOR SVC CALL ONLY
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Charlottesville, VA 22911
Eric F.
Job Details: 07/13/2022
"Confirmed cx complaint unit vibrating excessively. Found suspension rod in front left unseated from cabinet. Reseated rod, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Richmond, VA 23234
John P.
Job Details: 07/13/2022
CX complaint unit not working checked unit found impeller has separated from drain pump causing unit to not drain ordering drain pump; ordrng 1 WPW10581874 (Drain pump)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH73521CS6
Near Charlottesville, VA 22911
Eric F.
Job Details: 07/13/2022
"Confirmed cx complaint unit door assembley separating. Replaced with pre-id'd part, tested unit, unit working as designed. CX paid in full."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Derwood, MD 20855
Julian H.
Job Details: 07/13/2022
"replaced heater opened preid and found an used heater on the box use VS heater tested and working scode S17304 for P&l; ordrng 1 w11537778 (heater), used 1 w11537778 (heater) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Littlestown, PA 17340
Bernard M.
Job Details: 07/13/2022
Replaced control and restored power to unit and compressor came on and the unit began to cool. Unit checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Woodbridge, VA 22191
Robert W.
Job Details: 07/13/2022
CX Complaint is the unit is leaking. Inspected unit is leaking water from front of unit. Inspected unit and found the connection at the filter housing has pulled of some from filter and is leaking reseatted and tested unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Union Bridge, MD 21791
Bernard M.
Job Details: 07/13/2022
"Cx complaint unit won't stop spinning. Plugged in unit and lid locked and began to run high speed spin. Pressed start button and pause button and it wouldn't stop spinning. Unplugged unit and it stopped. Unable to enter diag. Ordering control and encoder, once parts are in contact cx to reschedule; ordrng 1 W11513246 (control) and 1 W11481116 (encoder assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Glen Allen, VA 23060
Joseph D.
Job Details: 07/13/2022
"Did find loose connection on j connector from thermal fuse. tightened female connection to make good contact on tco and unit now heating properly. Unit however, still has a blocked up vent and almost no airflow through customers wall. advised professional vent cleaning / inspection. unit heating properly"
We serviced a
MAYTAG REFRIGERATOR
Model MVWC565FW1
Near Frederick, MD 21702
Bernard M.
Job Details: 07/13/2022
"Replaced all parts, recalibrated and ran auto test, test completed without issues. Set high speed spin and the unit stayed balanced. Unit checks good"
We serviced a
MAYTAG REFRIGERATOR
Model MVWC565FW1
Near Frederick, MD 21702
Bernard M.
Job Details: 07/13/2022
"Replaced all parts, recalibrated and ran auto test, test completed without issues. Set high speed spin and the unit stayed balanced. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Charles City, VA 23030
Chris B.
Job Details: 07/13/2022
cx complaint top ice maker will not make ice inspected unit found fil tube heater wires separted at connector unit needs fill tube heater; ordrng 1 W11226501 (fill tube heater)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hanover, PA 17331
Sal R.
Job Details: 07/13/2022
CX complaint is that the unit is making a knocking sound. I was not able to recreat any type of unnormal sounds. I removed the drum and inspected the found no conserns . Unit is opperating as designed. CX will call back oin if nosie reoccurs.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW06
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/13/2022
Rob cx complaint the unit is making a loud buzzing noise. upon arrival i heard the noise the cx was speaking of. noise was coming from the back and was loud when i got there but quited down once i pulled it out to diagnose. temp was at 0 degrees. amp draw was 1 amp. no issues seen with the unit at this time. called techline to document and to see if there were any other issues to look for. was advised to make sure no metal on metal was rubbing. i did so in the compressor capartment. techline advised me with temp and amp draw unit is running as designed at this time and have no reccommended parts. advsied cx of diagnosis and cx was very very upset. wanted me to install compressor. advised cx i cannot do that without techline approval. reffered cx to cx service.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Manheim, PA 17545
Justin L.
Job Details: 07/13/2022
Cx complaint ice build up in freezer. Was able to access unit and found door warped allowing warm air into unit. Ordering door which will ship to cx and they will reach out to set return.; ordrng 1 W10746789 (white door) and 1 W11501317 (gasket) and 1 W11178521 (name plate)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Parkville, MD 21234
Milton J.
Job Details: 07/13/2022
CX complaint unit not working. Checked for errors and a F8E1(Long/No Fill) code was stored. Manually tested valve and found the cold supply valve to the washer was turned off. Turned on. Manually tested all functions along with auto tested. Calibrated. Unit is functioning properly. -MJrob
We serviced a
MAYTAG REFRIGERATOR
Model MFT2672AEM11
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details: 07/13/2022
cx complaint unit not making ice. inspected unit again today as i found valve working today. found full water system frozen. pulled all lines deforsted everything and unit is now dispensing water good and job is completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Takoma Park, MD 20912
Roberto I.
Job Details: 07/13/2022
"CX complaint unit randomly makes ice, water dripping from dispenser.Found little quantity of ice in the bin. Confirmed dispenser tray full of water and water dripping on the floor. Ice door sealed ok (tested it with water), ice is not melting. Freezer temperature 0F. Ran test 56, no errors, ran test 57, harvesting completed (01), heater worked, icemaker water fill ok, icebox fan ok. Possible issue with control board. Found water dispenser noisy during dispensing. Ordering control board W11224256. Pre id water line and inlet valve to be installed on return. Return visit 7/19/22; ordrng 1 W11224256 (control board)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near York, PA 17408
Sal R.
Job Details: 07/13/2022
I was able to access and replace both the lid lcok and the bezel. Unit test good. CX was paid in full on 7/7. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS00
Near Rockville, MD 20855
Julian H.
Job Details: 07/13/2022
CX complaint about unit not cooling enogh on RC checked temps on arrival found Rc 60* FC4* checked thermistors on test 1 pass test 2 pass then checked operation of evap fan and damper on test 3 damper opens no sound from fan went to control and checked power to damper p1-2 p2-5 122vac to damper then checked power to fan P9-2 p9-3 12.7vdc issue with fan replaced with preid and working also Cx complaint about lights found FC led causing issue ordering 3 point led p&L covered by scode S191AQ svc pointerW11460554 Rev G ordering part CX PAID IN FULL; ordrng 1 W11601310 (3 point way light module)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ
Near Stevensville, MD 21666
Jonathon C.
Job Details: 07/13/2022
"cx complaint, damaged parts. replaced parts per prior diag. tested unit, unit is working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Middletown, PA 17057
Drew B.
Job Details: 07/13/2022
"replaced cimpressor and drier and evap, pulled vaccum to -29 psi and filled with 3.8 oz of the 134a... and had it reading on 2-4 on the low when reached the desired scale reading. allow unit to cool"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL01
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/13/2022
"installed new fill tube heater and unit tests good, job complete."
We serviced a
IKEA REFRIGERATOR
Model IX7DDEXDSM02
Near Silver Spring, MD 20904
Dustin F.
Job Details: 07/13/2022
"CX complaint: Unit not cooling in both sectionsInspected unit 51 degrees in fridge (set to 33) and 21 degrees in freezer(set to 0). While Compressor is running it is SUPER hot to the touch. Pulled Amp Draw and it was reading .7 amps, Service matters says it needs to be 1.75 amps. Ordering Compressor, Evap, Drier, and 2 couplers for return visit in case any leaks are detected. Contacted WP Trade Care and confirmed repair is covered under prior issue. They gave me; ordrng 1 W10309988 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Evaporator) and 2 W11506635 (Coupler)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, MD 20781
Samuel R.
Job Details: 07/13/2022
replaced part orderred ice maker went to harvest.advise4d c give unit few hours to make ice ]
We serviced a
KITCHENAID OVEN
Model KODE500EBS04
Near Jarrettsville, MD 21084
Neil H.
Job Details: 07/13/2022
f2e0f1e1cx complaint f2 and f1 errors ordering control and the console black s.s. needed and gasket kit; ordrng 1 W11086152 (PANL-CNTRL) and 1 W10836286 (gasket-kit)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/13/2022
"cx complaint not powering on, found terminal block melted, found black wire side screw stripped and not fully tighten at install, ordering terminal block and wires,(both 10+trib) cx will contact store to get replacement cord; ordrng 1 WP3397659 (block-term) and 1 279318 (terminal wires)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC
Near Ocean City, MD 21842
Michael E.
Job Details: 07/13/2022
CX cancelled service upon arrival. Unit is at another location in another state.No service done
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Pasadena, MD 21122
Alexander D.
Job Details: 07/13/2022
"cx complaint fz icemaker not making ice and leaking. inspected unit and verified complaint. found block of ice in icemaker funnel so water spills over. triple valve is seeping. replaced triple valve and removed ice block from icemaker. tested unit, unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42MDX04
Near Virginia Beach, VA 23455
Justin W.
Job Details: 07/13/2022
cx complaint no cool. checked unit to find compressor hot to touch and pulling between.9 and 1.2 amps. removed kickplate to find oil in drip pan. heater no longer available. cx paid $120. needed parts no longer readily available to repair unit.
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Gambrills, MD 21054
Alexander D.
Job Details: 07/13/2022
"cx complaint unit not making ice. inspected unit and verified complaint. ran unit and found recirculation pump stalling. making buzzing noise but when i removed cover the water line snaps into, pump started running. noticed iceball under evap plate, pic saved. seems ice ball is from unit running with door open because noticed door sometimes hits cabinet and doesnt close. let unit run and it made a good sheet of ice once pump started running so SS should be good. ran diagnostics, no errors. ordering recirculation pump. steamed iceball off to see if it comes back on return visit. unit still has blue residue from well water, cx never had someone look at it. advised to get water checked before running cleaning cycles to get rid of residue, cx understands.; ordrng 1 W11542867 (recirculation pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/13/2022
"tested unit found unit had a powdery rust colored dust on door inner panel rthat was able to be wiped away, , no other 'rust' , advised customer to keep a eye on it"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Leesburg, VA 20176
Ricky E.
Job Details: 07/13/2022
"rightside door gasket ripped along the mullion... replaced gasket, unit cks ok..."
We serviced a
KITCHENAID WASHER
Model KDTM354DSS4
Near Washington, DC 20015
Emmanuel R.
Job Details: 07/13/2022
"Replaced sump/motor assy and drain pump, tested unit, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near ,
Frederick R.
Job Details: 07/13/2022
CX complaint is WM will not spin. Replaced all parts from prior diagnosis. After repair I tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Springfield, VA 22152
Richard B.
Job Details: 07/13/2022
"CX was told by home depot fridge is in warrenty Advised CX unit is out of warrenty since it is past the first year , Advised CX 120 service call to tell them what is wrong with unit. and parts plus shipping and labor. CX will call us back if they want service. RB"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS06
Near Westminster, MD 21157
Brian R.
Job Details: 07/13/2022
called and spoke to cx and she said she has no power and she wants to schedule. advised i will update her ticket and we will reschedule.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB3
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/13/2022
replaced lr element tested and working