We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Richmond, VA 23294
Thomas B.
Job Details:
11/14/2023
Cx complaint unit is not working properly inspected unit found when cold water supply turned on valve continously flows removed and replaced the water inlet tested and inspected for proper use unit now functions normally
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Lancaster, PA 17601
Justin L.
Job Details:
11/14/2023
Cx complaint AF error. Cx states another company came out and cleaned vents after previous tech but was unable to provide receipt. Verified airflow with hose attached and removed and removing significantly increased airflow. Cx still has restriction in venting and will need a receipt from a company before we can return but unit is operating as designed no further work needed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Chester, VA 23831
Chris B.
Job Details:
11/14/2023
replaced control bulb and ui tested unit wroking as desighned
We serviced a
MAYTAG WASHER
Model LAT8714AAE
Near Hampton, VA 23666
Lucas R.
Job Details:
11/14/2023
"replaced timer, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD708MSS00
Near Rockville, VA 23146
Eric F.
Job Details:
11/14/2023
Confirmed cx complaint doors not closing. Found crush damage to front mullion strip. Documented issue with whirlpool, submitted photos. Whirlpool had me reach out to cx with SR# with instructions to have them speak with customer service about working through an exchange.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, MD 21102
Bernard M.
Job Details:
11/14/2023
"Cx complaint unit makes noise when spinning. Cx stated when unit is beginning to slow down it makes loud rattling noise. Inspected underneath and found the boltthat hold the rotor in place was out. The rotor was loose causing noise. Tightened bolt back into rotor, ran test and unit completed test without noise or any further issues, Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Rosedale, MD 21237
Emmanuel R.
Job Details:
11/14/2023
"Replaced cam, cap,actuator ,gearcase, belt and control,washplate. Tested unit, unit is now working properly."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Newport News, VA 23602
Orbie
Job Details:
11/14/2023
cx complaint unit has flaw in cooktop. verified complaint. under 30 days cosmetic. ordering cooktop to complete repair. advised cx unsure when part will come in as part is not in stock.; ordrng 1 W11175876 (cooktop)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Gaithersburg, MD 20878
Roberto I.
Job Details:
11/14/2023
"cX complaint cooktop light not turning off.Tested unit, confirmed complaint, found stuck relay on the control board. Replaced control board using pre id part. Unit tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Dover, PA 17315
Sal R.
Job Details:
11/14/2023
"CX complai t is that the unit is not making ice. I was able to inspect the FC icemaker and found ice in the bin. I was able to remove the icemaker and found that the fill tube was pushed out of the liner dueto ice in the tube. I took a resistance readoing of the fill tube heater and found a OL. I am ordering 1 fill tube with heater assm (W11598790). I will use the valve on return visit. Once the part is avalible, please have someone form teh office call to set a return date.; ordrng 1 W11598790 (FC fill tub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Harrisonburg, VA 22801
Danny R.
Job Details:
11/14/2023
installedd parts checks ok
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Washington, DC 20007
Sherwood
Job Details:
11/14/2023
cx complaint wont drain. arrived installed both parts. ran a calibration and service diag after part installed diag test was good and no error codes after repair. ran atleast 3 diag all service test went good. unit is now working correctly.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Gettysburg, PA 17325
Drew B.
Job Details:
11/14/2023
c xcomplaint that unit is still making noise.. when arrived checkd the incoming water psi and drain and lvelness. all checks good. and when looking under the unit found the transmisson to be leaking oil over belt and pulley and making noise from old plastic motor pulley.. will need 2 count for the breaking of washplate to get the hub exposed to get the spin basket out will need additonal parts.; ordrng 1 W11454741 (GEARCASE) and 1 2COUNT (2 COUTN) and 1 W10890624 (MOTOR) and 1 W11239857 (belt) and 1 W10721967 (campully) and 1 285565 (agitator)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Hampstead, MD 21074
Bernard M.
Job Details:
11/14/2023
"Replaced both part per previous tech, recalibrated and ran test cycle, unit completed test without any further issues. Unit checks good. Cx paid $175 labor charge"
We serviced a
JENN-AIR OVEN
Model JJW2430WS01
Near Leesburg, VA 20175
Ken M.
Job Details:
11/14/2023
Customer complaint is that the unit is dead. Console is unresponsive and the oven light is not turning on when the door is opened. Found no voltage to the console. Checked incoming power at the terminal block and found none on either line. Cycled the breaker and retested. Issue remains. Customer needs an electrician.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/14/2023
"cx complaint ofu nit not cooling,checked freezer to find that the evap cover covered in frost,removed frost from evap cover and puplled cover ,tested thermistor reading 24k ohms in ice ,tested heated to find it reading an 1amp but not heating ordering parts needed for repairs; ordrng 1 W11566851 (Refrigerator Control Board) and 1 W11650660 (HEATER)"
We serviced a
MAYTAG MICROWAVE
Model MMV1174FZ0
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/14/2023
installed all ordered parts and tested unit for cx. unit is working as deisnged.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Newport News, VA 23603
Orbie
Job Details:
11/14/2023
cx complaint dryer squeaking from top of unit. verified complaint. found lid squeaking on cabinet. adjusted lid to get unit to stop squeaking. unit working as designed.
We serviced a
MAYTAG WASHER
Model LAT8606AAE
Near Bethesda, MD 20817
Brian F.
Job Details:
11/14/2023
"Cx states unit won't start when timer is in certain positions. Tested, unable to recreate issue, checked wiring for loose connections and continuity, connections secure, passed continuity checks. Recommended replacing timer, cx will call back if they want unit repaired."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Middletown, DE 19709
Taylor F.
Job Details:
11/14/2023
"Cx complaint is loud grinding npoise coming from the RC. Found the damper to be louder than normal. Ordering damper, cannot rescheudle at this time.; ordrng 1 W11236851 (diffuser)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Parkville, MD 21234
Shane M.
Job Details:
11/14/2023
installed basket. unit working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Townsend, DE 19734
Taylor F.
Job Details:
11/14/2023
Replaced sump and harness from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Nottingham, MD 21236
Shane M.
Job Details:
11/14/2023
"left all parts w cx, found icebin missing from tray. this causing massive overflow of ice. ordering icebin.; ordrng 1 WPW10378263 (ice bin)"
We serviced a
JENN-AIR RANGE
Model JDS1450FP0
Near Sharpsburg, MD 21782
Ricky E.
Job Details:
11/14/2023
"installed element, and verified operation unit is coming to temp. tested old element and old element tests as open"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Baltimore, MD 21230
Shane M.
Job Details:
11/14/2023
cx complaint the unit just keeps spinning and wont finish cycle. found error code F0E3. passed test cycle called techline windings on motor 9.1/9.7 advised to ordering motor w lower harness.; ordrng 1 W11568984 (lower harness) and 1 W11419171 (control board)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Shippensburg, PA 17257
Andrew S.
Job Details:
11/14/2023
"Per previous tech I was able to access and replace the motor, splutch and belt. I then tested the unit and found that it is now functioning as intended. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD708MPS00
Near Baltimore, MD 21215
Justin S.
Job Details:
11/14/2023
replaced the outer refrigerator door skin and the unit is now good
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Westminster, MD 21158
Drew B.
Job Details:
11/14/2023
cx complaint that unit is not turning the knob and wont allow the cycle to start and operate found per serv pointer Technical Service Pointer this will need new knob and timer ordering and call to reschd when in to return for repair. infromed cx. email notes from today visit to email notes for records..; ordrng 1 W11675852 (knob) and 1 W11685947 (timer)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Baltimore, MD 21215
Justin S.
Job Details:
11/14/2023
cx says they hear water inside the unit when moved. found no water in the unit. no error codes. the unit is agitating spinning draining and filling good in component activation. explained to the cx the unit uses water for a counter balance and this is normal to hear. the unit is good. cx instruct
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Westminster, MD 21158
Drew B.
Job Details:
11/14/2023
cx complaint that unit is unevenly spreading the blue lit flame around caps .. in the loarger power burner has large yellow flame the unit is converted correctly.. will need the following parts call to reschd.; ordrng 1 W11344538 (burner caps) and 2 W11344746 (lf rf flame spreader)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Baltimore, MD 21207
Justin S.
Job Details:
11/14/2023
the unit was pulled out when i arrrived. cx showed me the unit is leaking from the left side. found the unit is leaking from the left side. replaced the rollers . ran the diagnostic. the unit is not leaking. the unit is now ready; ordrng 2 W11614118 (rollers)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Keymar, MD 21757
Drew B.
Job Details:
11/14/2023
replaced allp arts and tyested and now cjhecks good no issues filled washed drained.
We serviced a
UNKNOWN REFRIGERATOR
Model MRT118FFFH01
Near Hampton, VA 23663
Lucas R.
Job Details:
11/14/2023
"replaced compressor, drier, and evap, vacuumed, charged, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KBL2
Near Fairfield, PA 17320
Andrew S.
Job Details:
11/14/2023
Cx complaint is that the unit is not washing the dishes properly. upon arrival I entered diag and found an F10 E2. I then ran the diag test and found that the unit is not getting enough water. I checked the valve and found that it was not open completely. I then als found that the incoming line had a kink in it from installation. I then started a normal cycle and found that the unit is now spraying and is functioning as intended. Job complete
We serviced a
WHIRLPOOL STACKABLE
Model CET9000GQ1
Near Norfolk, VA 23517
Orbie
Job Details:
11/14/2023
"installed switch. unit still has blank LED screen. called whirlpool commercial techline. advised to hold down key switch, still no change. pulled power harness from board to check voltages. white to white 26vac, red to red 29vac, blue to blue 5.3vac. advised power coming in is good and tech board is the issue. called cx to inform on situation. advised she would purchase part as long as we didn't already replace before. called office, advised office would call cx for me. unit needs part (W11475812) techbox.; ordrng 1 W11475812 (techbox)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Palmyra, PA 17078
Cody H.
Job Details:
11/14/2023
"CX complains unit will not run cycle, unit jsut shows error for lid. CX is within manufacture warranty. Found unit lid latch had failed and caused excessive wear to lid strike, Was able to replace parts with pre i.d parts, ran unit through auto test, unit went through testing with no issues. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL DISHWASHER
Model GU2400XTPS7
Near Virginia Beach, VA 23456
Austin D.
Job Details:
11/14/2023
replaced the sump and pump. put the unit back together. tested operation. found a leak coming from the tub. found a hole in the tub. unit needs a new tub to resolve the issue. will return once the parts come in and apporved.; ordrng 1 W10413848 (tub)
We serviced a
WHIRLPOOL WASHER
Model MVWB865GWO
Near Waynesboro, PA 17268
Andrew S.
Job Details:
11/14/2023
Per previous diag I was able to access and repalce the gearcase and related parts. I then tested the unit and found that it is now functioning as intended. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMW0
Near Hampton, VA 23666
Lucas R.
Job Details:
11/14/2023
"replaced motor assembly, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Petersburg, VA 23805
Chris B.
Job Details:
11/14/2023
repalced belt and splutch calibrtaed tested unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near Portsmouth, VA 23703
Zachery R.
Job Details:
11/14/2023
"replaced switches, tested, unit working as designed. collected labor fee via card."
We serviced a
WHIRLPOOL MICROWAVE
Model WFG320M0BS3
Near York, PA 17404
Sal R.
Job Details:
11/14/2023
"cx complaint is that the rear burner knob will not turn. I fou nd that the left rear valve wiull not open. I fou nd that the valve is seezed ashut and the knob is fragmented due to the valve not opening. I am ordering 1 manifold (W10512763), and 1 knob (WPW10339442). Once the parts are avalible, please have someone from the office call to set a return date.; ordrng 1 W10512763 (pipe-mnfld) and 1 WPW10339442 (knob)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chesapeake, VA 23322
Austin D.
Job Details:
11/14/2023
"cx complaint the unit is not making ice and making loud noise in the freezer. checked the unit and found that the freezer was frozen over and wasnt defrosting. checked the heater, thermistor, fan motor, etc. all parts checked good. tested heater in test 89. it passed. set unit to 8 hour defrost on test 126. ordering control since it is not going into defrost. also ordering the ice maker since it lost home position and the bin with motor since the coupler between them hasrusted and seized them together. parts on order. will return once the parts coome in.; ordrng 1 W11664342 (control) and 1 W11574764 (container) and 1 W11228132 (bracket coupler) and 1 W10822606 (motor) and 1 W11557001 (ice maker) and 1 W11574766 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Harrington, DE 19952
Frederick R.
Job Details:
11/14/2023
CX complaint is no ice. Inspected/tested and found E2 error code. IM would force harvest only. Water flow to IM is good. Checked bucket sensor and its good. Water comes out of water dispenser. Ordering IM. Cannor reschedule due to part being FBO. Please levlel unit on return for CX once she gets floor finished(FR); ordrng 1 W11658802 (ice maker)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Pasadena, MD 21122
Alexander D.
Job Details:
11/14/2023
"replaced gearcase, agitator, splutch, belt and hub. ran calibration and autotest. no unusual noises or excessive shaking. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Woodsboro, MD 21798
Drew B.
Job Details:
11/14/2023
replaced parts stiill making noise when agitating clanking sound.. all scres and bolts tight unit is operaitonal and no noise diurning spin.. unit will need last part install then 2 count for transmisson replacement with agitator compromised causing extra time to remove and do repair. calo to reschd parts are in stock; ordrng 1 W11449841 (trnsmisson) and 1 W11550891 (agitator) and 1 2coutn (2 count)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Pasadena, MD 21122
Alexander D.
Job Details:
11/14/2023
"replaced fz door, filter housing and icemaker. tested unit, no leaks when dispensing water. icemaker is harvesting and filling good. unit is now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
11/14/2023
"Cx complains that the unit not cooling and not making ice, isnpected unit, rc temp 44 degrees, Fc temp 23 degrees. fans cks ok, the frost pattern in the freezer evapraotoris not good. sealed system repair.. order evaporator and drier.. 3 counts job please; ordrng 1 W11291123 (evaporator) and 1 W11099748 (evaporator) and 1 W11109499 (drier-tube) and 3 countsjob (SEALED SYSTEM)s"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Georgetown, DE 19947
Michael E.
Job Details:
11/14/2023
"CX comploaint: out of balance error. Tested and verified complaint. F0E5 error code. Scraping and tapping sound when in spin. Underneath i found rotor bolt was loose and gearcase leaking oil into stator, rotor, clutch and slider. Ordering gearcase, rotor, stator, clutch and slider. Scheduled return visit for 11/21 AM; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
11/14/2023
"Cx complains that the unti not making ice properly the ice melt, ran test mode found an error code e0 and e2 motor lost pisition, fc temp 3 degrees Rc temp 39 degrees, ice box temp 49 .. bad air flow from freezer section. order parts; ordrng 1 W10843055 (cntrl-elec) and 1 w11452196 (evap/fan) and 1 w11658802 (ice maker)"
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS01
Near Aldie, VA 20105
Daniel J.
Job Details:
11/14/2023
"replaced left front switch and right rear switch and lf and rr heads tested same issuse removed covr again checked spark module 1,3 ,2 ,4 installed 1234 tested ignited no extra sparking"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Palmyra, PA 17078
Cody H.
Job Details:
11/14/2023
"CX complains unit is not making crushed ice, unit is just spitting out cubed ice. CX is within manufacture warranty. Found ice bin to be stuck due to not being seated correctly. was able to remove ice bin and reseat, tested unit and unit now works as designed. no further work needed. CX EMAIL CONFIRMED."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gainesville, VA 20155
Demonte S.
Job Details:
11/14/2023
Inspected the unit. Found that the cx is saying that the unit isn't cooling. I then installed a Coupler & Drier to the unit. Filled the unit with 130 Psi of Nitrogen. Checked the Freash Food Evaporator for leaks with soap bubbles. No leaks found. Pulled a Vacuum on the unit. I then filled the unit with 6.25 Oz's of 134 A Freon. Pressures are 130 Psi on the high side and 1 Bar on the low side. ( I then covered the Access Valve & Drier with seal / tamper proof on the caps so we will know if someone tries to unscrew the high or low side. ) Unit is starting to Cool. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Warrenton, VA 20187
Daniel J.
Job Details:
11/14/2023
fridge concerns when removing filter casing movng also informed removed by using second hand to hold casing in place as its clipped into cabinet and showed customer
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Broadlands, VA 20148
Richard B.
Job Details:
11/14/2023
"cx complant. Washer making noise. Inspected unit and found no error codes , Checked under unit and found all parts tight , Ran a normal wash cycle to try and replicate sound. Unit filled and agitated without abnormal sounds. , drained as well without abnormal sounds. CX has a recording odf sound , When unit is agitating left sound happens , When machine agitates right , No sound. called tech support . techline had us load baset and start a wash cycle . When rotating left sound happens. Agitate right . no sound. Techline seems to thing gearcase. IN Stock. Further work needed, RB; ordrng 1 W11449841 (gear case)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/14/2023
"Confirmed cx complaint unit making excessive noise. Found damper grinding. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Ashburn, VA 20147
Richard B.
Job Details:
11/14/2023
"CX complant. Washer shuts off and gives lo flo error . Inspected unit and found F8E1 error code. When trying to clear code the console did not respond like sticking key . Tried doing a hot cycle and hot valve is screaming measures 1.213 k ohms. Then tried a cold cycle and cold valve measures 1.189 K ohms . Ordering both valves and console. All in stock, Further work needed. RB; ordrng 1 W11316255 (valve) and 1 W11316256 (valve cold) and 1 W11319991 (console)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Shady Side, MD 20764
Shane B.
Job Details:
11/14/2023
"cx complaint is a loud grinding noise. cx said it doesnt happen everytime. seems to happen with smaller loads when spinning at high speed. i spun basket by hand, it spins freely and quietly. i checked for codes and found F6E3. cleared code, ran service cycle. during spin unit made tapping noise that got faster as basket sped up. i inspected under unit and found the rotor bold had backed out. it was more than halfway unscrewed. i remvoed the rotor and inspected. found no damage to anything. put rotor and bolt back in tightly. ran high speed spin, agitation calibration cycle with no issues or noises. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Ashburn, VA 20147
Richard B.
Job Details:
11/14/2023
"CX complant . Ice too full , no bail arm. Doors uneven and unit wont move. Inspected unit and found ice bin full. Found when bail arm drops . and tucks back up , No ice was harvested de to full bin. . Leveled doors after raising stoppers at request of CX so unit can roll out. Job completed. RB"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/14/2023
noise from washer during spin cycle found right rear foot lower than the rest adjusted ran calibration diag cycle and high spin with customer noise wasnt present during spin
We serviced a
WHIRLPOOL DRYER
Model wed92hefw0
Near Ashburn, VA 20148
Daniel J.
Job Details:
11/14/2023
dryer noise during cycle removed drum cleaned and verified support rollers moving freely front and back found pulley barely moving cleaned moves better but not moving free as rollers sugguest dryer repair kit paid for sc and parts plus shipping 110 due on return; ordrng 1 4392065 (dryer repair kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near White Hall, MD 21161
Bernard M.
Job Details:
11/14/2023
"Replaced all parts per previous tech, water dispenses from door, ran test 45 and water filled icemaker. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Washington, DC 20001
Sherwood
Job Details:
11/14/2023
cx complaint not working. arrived and notice cx was not holding start button down long enough advised cx to used her thumb which is now working for her better. but this unit is working as designed. called TL to document
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lancaster, PA 17603
Justin L.
Job Details:
11/14/2023
Was able to access unit and replace part. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leesburg, VA 20176
Ken M.
Job Details:
11/14/2023
"Customer complaint is that the unit is smelly. Checked for stored error codes and found F7E1. Unit tested and the element did not turn on. Confirmed 120VAc from the control to the element, element tested open from the control. No loose connections found. Element tested directly and confirmed open. Unit needs a new element.; ordrng 1 W10518394 (heater)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23456
Austin D.
Job Details:
11/14/2023
"checked the unit and found the lid locked and the control DOA. checked the unit and found an OL door latch. replaced the latch and control. drain pump and valve is reading proper resistance. therefore, the unit is good to go. calibrated/tested the unit. unit is running as designed.; ordrng 1 W11700916 (lid lock)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Middleburg, VA 20117
Daniel J.
Job Details:
11/14/2023
"washer/dryer combo stopping mid cycle has to turn to drain and spin to get rid of water enter diag ran diag cycle and checked for errors sense,wash /done long fill error tested cold small stream going into tub removed cold water line from inlet debris in filter attempted to remove no change on flow sugguesting inlet valves customer will call in with cc payment 282.93; ordrng 1 W11222849 (inet valves)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Chesapeake, VA 23321
Zachery R.
Job Details:
11/14/2023
"cx complaint unit leaking, checked unit, ran test cycle, come to find water backing up in drain pipe. advised cx to have drain cleared. unit working as designed. no signs of any leaks from unit."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Finksburg, MD 21048
Brian R.
Job Details:
11/14/2023
replaced center valve and checked unit. unit checks and hes happy. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Hershey, PA 17033
Cody H.
Job Details:
11/14/2023
"Was able to access unit and replace parts per previous visit. Waited 20 mins after unit was reinstalled to ensure cooling. unit is cooling, informed cx that unit will take time to cool completely. unit is now working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS06
Near Yorktown, VA 23693
Lucas R.
Job Details:
11/14/2023
"cx complaint uneven cooking, checked unit found no erroor codes, turntable working, per tech sheet, heated 2 cups water at 67 degrees for 1 min. water heated to 115 degrees, in range per 1000 watt microwave, called techline spoke with chris, advised to rotate food halway through cycle, also suggested trying convection options on unit, unit works as designed. refered to customer service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WDT970SAKZ0
Near Silver Spring, MD 20906
Brian F.
Job Details:
11/14/2023
"Installed new door seal and tub gasket, adjusted feet to level unit. Entered diagnostic mode no saved errors, ran service test twice, completed with no leaks and no errors. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Hanover, PA 17331
Bernard M.
Job Details:
11/14/2023
"Replaced gasket, door seals all around, unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/14/2023
"came out to replace parts on unit , disassembled and replaced all parts needed for repair . tested unit is now running as designed . 2 sets of rails ordered sending one back ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Newport News, VA 23606
Orbie
Job Details:
11/14/2023
"cx complaint unit only making crushed ice and will not make cubed. verified complaint. found unit switching from cubed to crushed but not vice versa. unit needs solenoid, ordering ice contrainer just to be safe as well.; ordrng 1 WPW10558424 (ice-contnr) and 1 WP2152713 (solenoid)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Lake Frederick, VA 22663
Ezra M.
Job Details:
11/14/2023
"dent in right rc door, ordering door. new home, not occupied; ordrng 1 W10849511 (door, right)"
We serviced a
KITCHENAID ICE MAKER
Model KFXS25RYMS2
Near Brandywine, MD 20613
Shane B.
Job Details:
11/14/2023
"cx complaint is the ice not dispensing correctly. cx said it clumps up, dispenses crushed when trying to get cubed. unit is set toe 44/-1. prob shows 37/-4. i found ice in bin frozen together and pilled very high in the front causing it to spill when bin was remvoed. ice chute door is not closing allowing warm air to melt and refreeze the ice. also found cubes larger at front of IM then in rear. unit is not sitting level causing water to rush forward in the IM tray. leveled feet. found right roller assembly damaged. unit will need seperator and roller for return visit. scheudle when apporvled.; ordrng 1 WPW10353552 (separator) and 1 WPW10515762 (roller)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Harrisburg, PA 17111
Cody H.
Job Details:
11/14/2023
"CX complains unit is not spinning correctly, cx states unit will bang around during spin. CX is within manufacture warranty. unit shows f0e9-off balance pause error. Ran unit through diagnostic test and unit did not have any issues or errors. Ran unit through bulky setting with 4 bath towels long enough to soak towels completly, and then put unit into drain and spin cycle. Called techline and spoke to Nate who said unit is working as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Newport News, VA 23606
Orbie
Job Details:
11/14/2023
cx complaint unit not shutting and light not working. verified complaint. found sliders faulty and LED not coming on. ordering all parts needed for repair; ordrng 1 W11602886 (led module) and 2 W11265130 (slide)s and 1 WPW10330991 (bracket) and 1 WPW10330993 (bracket) and 1 WPW10284682 (bracket) and 1 WPW10284683 (bracket) and 1 W11445850 (switch)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Bridgeville, DE 19933
Michael E.
Job Details:
11/14/2023
Replaced the ACU as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Washington, DC 20010
Sherwood
Job Details:
11/14/2023
cx complaint not making ice. arrived and confirm found IM is working corrctly but water was frozen in IM funnel after it leaves the fill tube. cleared ice. tested again IM is now filling correctly.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Manchester, PA 17345
Sal R.
Job Details:
11/14/2023
"CX complaint was that the unit would tumble , but not heat. I was able to access the rear and found that the Thermal cut off fuse had no continuity. I was able to replace the TCO and then plugged unit back in and tested. I found the unit to be heating as designed. Unit test good.; used 1 W10900067 (TCO VS) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Brandywine, MD 20613
Shane B.
Job Details:
11/14/2023
"cx complaint is the unit not powering on. cx said it was not in use, they came home one day and display was dead, no interior light. confirmed complaint. found outlet is properly wired and supplying 120vac. found fuse was blown. replaced with VS part and restored power. display came on. ran the unit several times. unit worked with no issues or nosies. unit is working as designed.; ordrng 1 W10138793 (fuse VS SB)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Harrisburg, PA 17109
Cody H.
Job Details:
11/14/2023
"CX complains unit is not draining. CX has commerical washer unit that has parts coverage only. CX paid office for service fee. Found unit drain pump to be recieving voltage (122.4vAC) but drain pump is just grinding but not draining water. Unit will need drain pump replaced for repair. Quoted cx for repair, part is covered by entitlements but labor is not covered. called and quoted cx for labor cx agreed and paid over the phone with card. Scheduled repair.; ordrng 1 WPW10276397 (drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Chesapeake, VA 23323
Branden R.
Job Details:
11/14/2023
"cx complaint unit not making ice found no error codes stored to ice maker , disassembled and found dual valve not properly putting in water when called for . tested and water dispencer slowly putting out water . advised cx to replace filter to unit . advised cx unit will need dual valve for repair to unit cx does not want to go threw with repair to unit ."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Ashburn, VA 20148
Richard B.
Job Details:
11/14/2023
"CX complant, Oven cuts out sometimes. Prior diagnosis found unit needs harnesses , cotrol and UI , Installed all and tested . Unit working correctly. If CX calls back for same issue. There is a possibal break in power supply wire causing issues. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Chesapeake, VA 23323
Branden R.
Job Details:
11/14/2023
"cx complaint unit not lighting , checked unit and found vdc at light and light out . replaced with pre id light and tested unit is now running as designed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Manchester, PA 17345
Sal R.
Job Details:
11/14/2023
"CX complai t was that the unit was leaking gas at the center burner. When I arrived to the home I found that the gas to the unit was not turned off. I was able to step onto the pourch and started and calibrated a combustable gas meter. After the meter was calibrated , I reentered the home and slowly walked to the cooktop . I was able to run the gas meter over the burners with the caps off and the valve with the knobs off. I also was able to run the meter in the cab under the unit talong the units gas regulatger and the gas line and home connection. I again fou d no evidance of a gas leak. CX informed me that tey had the local gas company to the home to inspect , but had no reciept or refferance info. I called WP Safety Team and explained my finds . uUnit is opperating as designed,;"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Alexandria, VA 22315
Jason A.
Job Details:
11/14/2023
CX complaint FRIDGE cooled only a few hours after tech left. Arrived at location & cannot hear compressor running - unit plugged in. Unplug unit & wait until pressures equalised 0=loside 0=hiside. No gas escaping noise when hoses are connected. Pressure check with 140psi nitrogen & sprayed all surfaces including evaporator with soapy water. Lost 2 psi under 10 minutes & at 18 minutes 136 psi. See SDpics. Called techline = nonrepairable. Same SR > JJ
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Lancaster, PA 17603
Justin L.
Job Details:
11/14/2023
Cx complaint unit not heating. Was able to access unit and verify concern. Checked incoming power and found 124.9 VAC to L1 and 138.2VAC from L1 to L2 . L2 only had 38.5VAC after resetting power went to 44.2VAC. Cx will need a licensed electrician to correct
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Lebanon, PA 17042
Cody H.
Job Details:
11/14/2023
CX complains unit is making a clunking noise and icemaker is dumping ice into ice container. Found icemaker is failing and the clunking noise is the icemaker skipping teeth. Icemaker is not sensing home position correctly and is filling with water while there is still ice in the tray. Unit will need icemaker replaced for repair. CX EMAIL CONFIRMED.; ordrng 1 W11556926 (icemaker)
We serviced a
JENNAIR RANGE
Model JGRP436WP01
Near Washington, DC 20002
Samuel R.
Job Details:
11/13/2023
replaced harness and tested unit stil no change.called techline to update ticket.techline advised that we should try serivce pointer.had to leave as baby sitter neded to leave.called office to reschedule.; snapped 2 QuickPics
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Washington, DC 20002
Samuel R.
Job Details:
11/13/2023
cx complaint unit is nit cooling properly in the rc section.inspected unit and got 44 degrees.removed bin from fresh food section.fond a huge ice build up.rasn service test 3 for rc evap fan and fan does not come on.tried forced defrost and heater did not come on.unit will need a new heaster and evap fan.also found service pointer W11092686 involing this issue.W11457241 W11226501 cx will defrost unit; ordrng 1 W11457241 (drip pan kit) and 1 W11226501 (heater)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Bel Air, MD 21014
Neil H.
Job Details:
11/13/2023
replaced the hub recalb washer and then tested washer tub secured tight now but found the washer tried to spin straight to high with no low med to high and washer spins fast without water fully drained control which has water level built in control; ordrng 1 W11607637 ( CNTRL-ELEC) and 1 W11217817 (suspension)
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/13/2023
"CX complaint Rf and LF uneven flame. Tested burners, found them making nioise and a non steady flame. Inspected burners, I was unable to see anything wrong. Ordering 2 burners W11344539 and a burner cap kit W11344538. TReturn visit 11/27/23; ordrng 2 W11344539 (burner)s and 1 W11344538 (burner cap kit)"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/13/2023
Replaced parts and ran a test cycle. The unit worked as designed
We serviced a
MAYTAG DRYER
Model MED5100DW0
Near Bel Air South, MD 21015
Neil H.
Job Details:
11/13/2023
hinge needed door dropping ordering inner door just in case; ordrng 1 WPW10208415 (door hinge) and 1 W11465962 (Whirlpool Dryer Inner Door)
We serviced a
WHIRLPOOL WASHER
Model GHW9400PT4
Near Potomac, MD 20854
Roberto I.
Job Details:
11/13/2023
"CX complaint F06 error, the unit stopsduring wash.I was able to display F6 error in diagnostic. Ran test cycle, the unit ran, but at one point stopped runing and showed the error. Seems like the mcu is malfunctioning. Quoted repair $534.61, with $125 labor for mcu W10756692 treplacement. Cx needs more time to make a decision. collected $139; ordrng 1 W10756692 (mcu)"
We serviced a
KITCHENAID DISHWASHER
Model KUDM25SHBT1
Near Aspen Hill, MD 20906
Emmanuel R.
Job Details:
11/13/2023
"Cs unit is not using soap, confirmed complaint. I found the unit is not designed to use pods , unit is 23yrs old and customer is using pods. Dispenser door is opening and washmotor us also working .Advised customer to only use the dispenser for power or liquid soap, if she is going to use pods , just throw the pod inside with the dishes. Unit is working properly."
We serviced a
MAYTAG DRYER
Model MEDB880BW0
Near Bethesda, MD 20817
Brian F.
Job Details:
11/13/2023
"Installed new lint grill, tested, unit is now working properly."