We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV07
Near Seaford, VA 23696
Lucas R.
Job Details: 07/06/2022
"cx complaint condensation, checkked unit found temps at 4 and 35, all loads passed in diagnostics, found conensation on bottles etc, water dropplets in fc door gaskets, turned mulion heaters on full time to allviate sweating, advised cx not to block vent with large bottles, or freezing will occur, cx disasisfied with unit, referred to customer servic, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ashland, VA 23005
Jerod R.
Job Details: 07/06/2022
"tested unit found unit had bad evap fan, ordered new fan and harness; ordrng 2 W11559968 (fan)s and 2 W11581973 (harness)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Columbia, PA 17512
Bernard M.
Job Details: 07/06/2022
"Cx complaint unit doesn't complete cycles. Entered diag and found error code F0E5 off balance. Checked the balance of the unit and found the front right leveling leg wasn't sitting on floor level. Inspected leg and found it cross threaded inside the frame. This caused it to be unlevel. Removed and placed back in frame straight and made sure entire unit was level, recalibrated and ran auto test, test completed without issues. Unit checks good."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Lexington Park, MD 20653
Robert A.
Job Details: 07/06/2022
Cx complaint that the unit is not draining. I inspected to confirm the complaint. I found error codes: fae2 f9e1. I cleared the codes and ran a service cycle. All components passed with no issues. I checked the drain pump and found no debris or objects in the drain pump. The unit is working as designed. Potentially something was stuck in the drain pump and passed through on it's own.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Falls Church, VA 22043
Christian C.
Job Details: 07/06/2022
Cx complaint clothes are still wet after cycle. Inspected unit found F0E2 oversuds error. Ran unit through service cycle no issues. Some keys on console need to be pressed multiple times to activate. Advised cx of how much detergent to use. Installed console and control. Tested unit high spin is working.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Manassas, VA 20112
Ezra M.
Job Details: 07/06/2022
installed updated 3 pt led's
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Sykesville, MD 21784
Justin S.
Job Details: 07/06/2022
cx had the unit defrosted and unplugged when i arrived. replaced the ice maker valve tube and bin. plugged the unit in and the ice maker filled. nothing is leaking that i see. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/06/2022
"cx complaint of unit not working at all. Checked unit and found the following codes . f8-e1, f7-e5, f5-e2. Checked motor windings and are 4.4ohms 5.5 ohms and 10.2 ohms which is ok. Attempted to manually operate lid lock with no success but voltage present. removed and replaced actuator and lid lock, calibrated, unit shut off as soon as motor was activated. Casp has steady rise in resistance. Unit will need control. Due to other readings parts should be fine but ordering just in case.; ordrng 1 W10890624 (motor-drve) and 1 W11428524 (cap) and 1 W10913953 (actuator) and 1 W11170317 (control) and 1 W11448788 (harness) and 1 W11307244 (latch), used 1 W10913953 (actuator), and 1 W11307244 (latch) from stock"
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Mountville, PA 17554
Bernard M.
Job Details: 07/06/2022
"Cx complaint unit won't complete cycles. Entered diag and found no error codes. Ran test cycle and unit completed cycle without any issue. Cx stated the unit won't get to max rpms in spin with towels inside. Contacted TL and reported findings, TL stated that if unit detects not enough items it won't get to full speed spin and with no error codes present there are no parts to replace at this time. Informed cx to add more clothes to run on normal cycle. Cx within 30 days of last service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJB00
Near Greenville, NC 27858
Ronnie B.
Job Details: 07/06/2022
"cx complaint of unit not cooling at all. Checked unit and plugged in. compressor tries to start and hums loudly, pulling over 5 amps. compressor is locked up and needs replacement.; ordrng 1 W11370574 (compressor) and 1 W11490399 (dryer) and 1 W11506635 (coupler) and 1 W11504420 (coupler) and 1 W11504415 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WFW97HEDW0
Near Suffolk, VA 23434
Branden R.
Job Details: 07/06/2022
"came out to replace parts on unit , uninstalled and replaced all parts needed , tested unit all major componets checked good unit running as designed with no leaks reinstalled and tested again everything checked good . unit running as designed with no leaks"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near Washington, DC 20003
Shawn D.
Job Details: 07/06/2022
arrived rolllers not needed seal kit needs i used to have 2 in my v/s and now have none. Technical Service Pointer #: W11378591A ordering seal kit for return and marking blower use on return incase; ordrng 1 W11401018 (seal kit 22.24)
We serviced a
WHIRLPOOL DRYER
Model WED9750WW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/06/2022
WP8544771 element cx complaint the unit heating element is not turning on but it spins. checked the unit and all safetys working good. unit needs a new element. quoted cx for repair. cx unsure if they want to go ahead with it or not. advsied cx they have 30 days to decide. charged 210 under this ticket for both service calls.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW3
Near Aberdeen, MD 21001
Neil H.
Job Details: 07/06/2022
cx wanted to cancel no service needed cleaned unit and work cx saidno work performed
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Woodstock, MD 21163
Justin S.
Job Details: 07/06/2022
the lights and display are not illuminating when the door is opened. replaced the switch bulb and socket and now the light and display illuminate. the unit is now good
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Bumpass, VA
Eric F.
Job Details: 07/06/2022
"Spoke with CX, going to purchase some tabs that give unit better contact with the door switches, rescheduling for Friday 7/8 in the AM. Will use other parts on return visit.; schdld next appmnt for 7/8 FRI AM"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hampton, VA 23669
Carl A.
Job Details: 07/06/2022
replaced control to find sump and motor have a short in it blowing the board ordering parts needed for repairs; ordrng 1 w11410066 (control) and 1 W11416362 (PUMP MOTOR) and 1 W11410464 (SENSOR)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 07/06/2022
unit not cleaning dishes still dirty at the end of cycle checked faults fa e2 for fan motor and also complaint of dispenser opening too late diag not fan but dispenser seemed to open nut latch weak or soft when closing replaced control diag no error for fan blowing but barely ordering dispenser and fan assy removed large build up of soap customer attempted to clean dishwasher leaving large amount of suds at end of cycle; ordrng 1 W11414073 (vent) and 1 W11038720 (gasket) and 1 W11412300 (dispenser)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Riviera Beach, MD 21226
Kevin P.
Job Details: 07/06/2022
"no answr at door and phone number goes directly to voicemail doesnt even ring, waited ten minutes then left; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Glen Allen, VA 23059
Thomas B.
Job Details: 07/06/2022
Cx complaint unit is not working properly inspected unit found when water depressed it doesn't stop keeps going removed ui and reseated the wiring found wiring getting caught on lever and rerouted tested unit now dispensing properly.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Wellsville, PA 17365
Andrew S.
Job Details: 07/06/2022
Cx complaint is that the unit is not coming on. Upon arrival i was able to get the unit into diag mode and found an F2E1 and an F6 E2. I was unable to get the unit to do any tests or anything manually. I called the office and will reorder the parts. Job will need approval. Please contact cx when it gets approval.; ordrng 1 W11162440 (Control) and 1 W11135391 (Console) and 1 W10810403 (Lid Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW02
Near Glen Burnie, MD 21061
Eric W.
Job Details: 07/06/2022
installed new compressor and filled unit with 1.66 oz r 600 unit starting to cool
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Westminster, MD 21158
Brian R.
Job Details: 07/06/2022
came out and replaced parts and tested unit. unit drained well and ran as it should and at time didnt see any leaks. advised cx to run a few loads and see how unit does and call back if needed. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Potomac, MD 20854
Julian H.
Job Details: 07/06/2022
"CX complaint about unit making a sound inspected ontest mode no error founds tested unit on component activation during test mode high,medium,lo spin working properly as well fast & slow agitation tested with CX performed a calibration cycle couldn't reproduce nosie at this point documented call "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 07/06/2022
Replaced parts.. unit cooling ok.. i ran the defrsot cycle and works ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJB00
Near Washington, DC 20008
Roberto I.
Job Details: 07/06/2022
"CX complaint unit not cooling.Found unit at room temp and inverter blinking 4 times (compressor faillure). Resistance reading 17ohm and 17ohm, possible mechanical faillure. Ordering compressor W11370578, drier W11490399 and lock rings. Marked pre id inverter to be used on return just in case. Please schedule return with **SEALED SYSTEM TECH** and **2 COUNTS**; ordrng 1 W11370578 (compressor) and 1 W11490399 (drier) and 1 lock rings and 1 sealed system tech and 1 2 counts"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Glen Burnie, MD 21061
Eric W.
Job Details: 07/06/2022
cx complant of under counter light not shutting off inspected unit found the control is bad unitneeds control; ordrng 1 W11342846 (control)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20015
Roberto I.
Job Details: 07/06/2022
"CX had a new complaint: The drum stops spinning after about 30 minutes whlle the compressor keeps running. The drum starts again if the cx turns the unit off, and restarts it after 25/30 minutes. Possible motor goind in thermal protection or possible voltage drop from comtrol. Diag didn't show any error. Ordering control board W11565028, motor W11209428 and blower wheel just in case W11573366. Marked other parts to be used on return. **2 TECH**; ordrng 1 W11573366 (blower wheel) and 1 W11209428 (motor) and 1 W11565028 (control board) and 1 2nd tech"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Manchester, PA 17345
Andrew S.
Job Details: 07/06/2022
Per previous tech I was able to access and replace the heating element. I was unable to test the unit doing to a spare unit being in its place. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Nokesville, VA 20181
Ezra M.
Job Details: 07/06/2022
"unit not starting cycle. drain pump motor failed, not working properly. ordering drain pump; ordrng 1 WPW10531320 (drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Germantown, MD 20876
Ricardo S.
Job Details: 07/06/2022
"Cx complains about a noise, inspected unit,, the noise coming from the filter housing area.. when we use the water dispenser, the water lines makes noises . order parts; ordrng 1 w11482384 (filter housing) and 1 w11482383 (valve)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Washington, NC 27889
Ronnie B.
Job Details: 07/06/2022
"cx complaint of unit not powering on. checked unit and attempted to enter test mode but control will not respond. opened console to check component resitances. shifter 2.5 kohms, lid lock 108 ohms and drain pump at 23ohms, motor start winding at 2 ohms should be minimum of 3.5. unit needs control and motor. Quoted cx 120 service call and 110 labor. parts cbe cx paid 120 service call via check and owes 110 labor upon return.; ordrng 1 W11222082 (motor-drve) and 1 W11368855 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hampton, VA 23666
Justin W.
Job Details: 07/06/2022
cx complaint rc door not sealing. confirmed complaint. Called techline spoke to Robert
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS208DBL7
Near Potomac, MD 20854
Julian H.
Job Details: 07/06/2022
replaced top blower and working
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lancaster, PA 17601
Bernard M.
Job Details: 07/06/2022
"Cx complaint the bulkhead is beginning to fade. Inspected unit and found the white finish is fading inside unit. No paint is chipping and it feels smotth rubbing hand against. Contacted WP safety and documented findings and informed cx that because of how often its in use, paint will begin to fade. Safety agreed and no parts to replace because unit runs as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23237
Chris B.
Job Details: 07/06/2022
cx complaint unit will sjake and become off balance ran unit threw test mode no errors stored could not duplicate error in test mode
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Hanover, PA 17331
Sal R.
Job Details: 07/06/2022
CX complaint was that temops are not correct. I found that the unti has no error codes. I was able to ohm out the sensor at the sensor and the control and foundit to OHM out at 1.700 OHMS. I then tested the unit and a bake cycle of 350. I foun d that the utni cycled 4 tiimes at the correct temp . Unit is opperating as designed. CX will use unit and call back if prombles continue . I was not able to recreate concerns .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Chesterfield, VA 23832
Chris B.
Job Details: 07/06/2022
cx complaint unit will not wash dishes insp unit found water supply line kinked rerouted supply line tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Hanover, PA 17331
Sal R.
Job Details: 07/06/2022
I was able to access and replace the inlet valve. I then tested unit and found it to be opperating as designed. Unit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Sterling, VA 20165
Ken M.
Job Details: 07/06/2022
"Customer complaint is that the freezer stops cooling and the lights cut out, has to cycle power to the unit to get the unit going again. Unit is currently working properly. Pantry ui and harness are working, opened and closed drawer several times, no issues. Evaporator fans are working properly, no evidence of ice build up on either evaporator. Ice box fan is working properly. All leds are working properly. Compressor and condenser fan are working properly. Contacted tech support for further suggestions. Tested the ice maker and it ran properly. Recommended disconnecting the LED driver board and seeing if the unit stops faulting, customer would have to monitor the unit. SR # 7734045143. LED driver board disconnected from power and customer will monitor."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW1
Near Elkton, MD 21921
Alexander W.
Job Details: 07/06/2022
"Cx stated unit is working but throwing error codes and locking the doors. Tested inspected and verified cx complaint. Found F9E1, F3E1, F0E1, and F5E2 error codes cleared error codes and tested unit F9E1 error reappeared inspected drain pump found drain pump trap full of debris cleaned out and tested unit again, unit is working as designed job is complete."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Midlothian, VA 23112
John P.
Job Details: 07/06/2022
"CX complaint unit not working checked unit found error code f2e2 communication error, prior to replacing UI found new UI cracked. Reordering ui; ordrng 1 W11413566 (Fascia)"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Baltimore, MD 21217
Shane M.
Job Details: 07/06/2022
cx complaint the unit isnt washing proper. found error codes F0E3 F0E2 F9E2 found improper drainhose. way to high. no draining proper. found coins stuck in washplate. raned test mode. unit passed but water reaching drainline ondrainmode.
We serviced a
WHIRLPOOL COOKTOP
Model GLS3064RS02
Near Alexandria, VA 22308
Robert W.
Job Details: 07/06/2022
Cx Compolaint is the burner not igniting and has gas smell. Inspected unit and found two burner heads not sitting properly on cooktop which is preventing unit from igniting causing gas smell. fixed burner heads and tested unit unit is igniting and no gas smell coming from unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM03
Near Steelton, PA 17113
Andrew S.
Job Details: 07/06/2022
Cx complaint is that door gaskets are not staying in place. Upon arrival I found that the RC door gasket is not seated and sagging . I was able to reseat the gasket and the unit is now sealing as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Woodbridge, VA 22193
Robert W.
Job Details: 07/06/2022
CX complaint is the unit isnt dispensing water or ice. Inspected unit and found the inner door panel bowed in alot shim wont hold in place to fix issue unit will need new door to fix this issue. Ordering LH door; ordrng 1 W11435353 (LH door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near West Springfield, VA 22152
Demonte S.
Job Details: 07/06/2022
Installed the Control Board Kit. Tested the unit. Unit is starting to Cool. Unit is working as Designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Ashland, VA 23005
Jerod R.
Job Details: 07/06/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/06/2022
"cx complaint buzzing noise started , fC thawed then RC went, found both compartments room temp, compressor kicks on buzzing then over heat relay kicks in, bad compressor, ordering compressor (expart) and drier 2 count sealed system; ordrng 1 W11109499 (drier-tube) and 1 W11370574 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 07/06/2022
replaced water line and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Fulton, MD 20759
Robert L.
Job Details: 07/06/2022
"unit defrosted , foujnd thermistor corroded, replaced evap fan with harness from pre-id, optimized and secured thermistor , set T7 to 02, tested all ops ok, collected for parts only, labor covered under s-16360"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHEXNS05
Near Frederick, MD 21704
Ricardo S.
Job Details: 07/06/2022
Replaced control board.. unit tested ok
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dundalk, MD 21222
Milton J.
Job Details: 07/06/2022
CX complaint unit has burning smell when on. Inspected and found the element is putting off a burning smell. Ordering new Element. -MJrob; ordrng 1 279838 (Element)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Richmond, VA 23229
Joseph D.
Job Details: 07/06/2022
"adjusted gasket, inverted gasket, applied heat gun, puffed up gasket to seal all gaps, cleared rails. unit working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Alexandria, VA 22310
David J.
Job Details: 07/06/2022
SR# 7734047463Cx complaint unit leaking. Inspected unit and found dents all over the back corners. So bad water is leaking out of the corner where it broke through the weld. Also found heating element has to be changed due to S code. Spoke with techline and they advised we need to replace the tub assembly. Spoke to Cx and he said hes going to call the company he purchased it from cause he would rather get a brand new one other then build one. The company lied to him and told him it was new and no damage. If Cx calls us back they are fully aware repair would have to come out of pocket because dents are only covered within 30 days. ; ordrng 1 W11409866 (Tub assembly)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Westminster, MD 21157
Justin S.
Job Details: 07/06/2022
cx says the unit is not spinning. found the unit is blowing and heating but not spinning. the belt is loose to the motor. reinstalled the idler and tested. the unit is now spinning good. the unit is now good
We serviced a
N/A N/A
Model n/a
Near Lancaster, PA 17603
Bernard M.
Job Details: 07/06/2022
"Cx complaint unit doesn't heat. Ran on normal cycle and unit spun without heat. Accessed back and fund no continuity at the heating element. All other components checked good. Inspected element and found the plate between coils is cracked. Ordering element, once approved contact cx to reschedule; ordrng 1 279838 (element)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Nokesville, VA 20181
Ezra M.
Job Details: 07/06/2022
"not spinning properly. found drive hub stripped. replaced drive hub, calibrated unit. working properly; ordrng 1 W10528947 (drive hub kit), used 1 W10528947 (drive hub kit) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/06/2022
heavy frost evap rc new thermistor and fan scroll assy needed spoke with TONY and explained situation cx going to call whirlpool and have disp. I.W. ticket for return. 2count must defrost unit and frost heavy; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM05
Near Baltimore, MD 21215
Keith H.
Job Details: 07/06/2022
cx complaint is condenstaion buildup in freezer in top left corner inspected unit and saw the buildup made sure cabinet was sealed and gasket not damaged ordeirn new door; ordrng 1 LW10638683 (dor-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near East Berlin, PA 17316
Sal R.
Job Details: 07/06/2022
"CX complaint is that the unit is not cooling. I found that the Run start device is burnt out at the compressor. I am ordering 1 start dev (W11547180), and 1 run cap (WPW10662129). I have set a return date of 7/8 after speeking with Parts ordering.; ordrng 1 W11547180 (start Dev.) and 1 WPW10662129 (run cap 29 @ tribs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Richmond, VA 23221
Joseph D.
Job Details: 07/06/2022
"unit with low charge, compressor unable to start. audible, overheating. must replace compressor, look for leak in evap, and possibly replace evaporator. SS tech only please.; ordrng 1 W11109499 (drier) and 1 W11504445 (valve to drier LOKRING) and 1 W11504447 (cap to drier LOKRING) and 1 W11574734 (compressor) and 1 W11504431 (sucky line to condensor LOKRING) and 1 W11504415 (lokring coupler) and 1 W11506621 (charge to compressor LOCKRING) and 1 W11506635 (compressor access valve) and 1 W11598434 (evaporator) and 1 W11506620 (cappy to evappy LOCKRING) and 1 W11504450 (evap lokring 2), ordrd 1 W11109499"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Tracys Landing, MD 20779
Shane B.
Job Details: 07/06/2022
cx complaint is the ice not dispensing and ice bin not being easy to remove. confirmed complaint. auger runs but sounds like its straining. i was finally able to remove bin and found the ice chute plate is pushed up causing it to bind. i remove the plate and found the insulation is wet and swollen. ordering new door to fix both issues. cx will call office when door is delivered.; ordrng 1 W11518699 (left hand door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2089HES
Near Bethesda, MD 20816
Roberto I.
Job Details: 07/06/2022
CX complaint low water flow from dispenser.Bypassed filterhead water flow still low or nothing. Water supply seems to be ok. No water coming out from filterhead. Replaced filterhead but it didn't work anyway. Reinstalled old filterhead back and tested water supply again. The water supply only supplies water for few seconds and then stops. Looked in the basement but I did not find any shutoff valve. Cx needs to call a plumber. Collected $120.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Harrisburg, PA 17111
Andrew S.
Job Details: 07/06/2022
Cx complaint is that the unit is filling and draining but doesnt seem to be washing. Upon arrival I found an F4E3 and an F7E1. I then ran the diag test and found that the sump is not activating. I quoted the cx for the cost of the repair. Cx paid in full. I was able to set the return visit for Friday 7/8 Am preference.; ordrng 1 W11085683 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Portsmouth, VA 23701
Anthony D.
Job Details: 07/06/2022
cx complaint unit making humming noise checked unit heard humming noise coming from evap fan pulled evap covered to find fan mount unseated from mount causing fan to hit shroud reseated fan to mount tested unit working as desigined
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near East Berlin, PA 17316
Sal R.
Job Details: 07/06/2022
"CX complai t is that the unit is not opperating. I found that the unit is having a software issue. I also found that the lid lock after a recalibration is clicking. I attempted to follow Technical Service Pointer #: W11618678, with no help. I am orderign 1 Encoder board (W11481116) and 1 lid lock (W11513248). Once the parts are avalible, please have somone form the office call to set a return date.; ordrng 1 W11513248 (lid latch) and 1 W11481116 (encoder board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Richmond, VA 23224
Joseph D.
Job Details: 07/06/2022
"cx complaint of unit with poor drying qualtiy, adjusted rinse aide, confirmed heat, no errors, unit now heating/drying properly."
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Pasadena, MD 21122
Kevin P.
Job Details: 07/06/2022
"cx complaint unit not spinning and making an odd popping noise when trying to spin, found screw for rotor backed out more than a half inch allowing rotor to drop and not engage properly. reinstalled and torqued bolt and unit tests good. 120 service call collected by cc. job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Richmond, VA 23231
Gill G.
Job Details: 07/06/2022
cx complaint: unit has chipped cooktop and burn smell. found cooktop at right front burner is chipped. chip does not go all the way through the cooktop. all burners are working. did not find any evidence of anything burning. could not smell burning. tested bake and broil function and they are also working as designed. called safety to document findings and spoke with Dominique. provided cx with quote for repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Seaford, VA 23696
Lucas R.
Job Details: 07/06/2022
"cx complaint no operation, checked unit doa, accessed control, compressor came on, evap fan not coming on, found 40 vac from control to fan evap fan at 2 ohms, replaced control and fan, programmed, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Baltimore, MD 21207
Keith H.
Job Details: 07/06/2022
repalced drain pump unable to test out due to no electrical or plumbing hookup in maintanence shop
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Fairfax, VA 22032
Jason A.
Job Details: 07/06/2022
CX complaint DW not cleaning. Found F8E2 / E1 FAE2 error codes. Ran test wash. Good fill. Wash motor hums but no wash pressure. Arms not moving. PreID sump damaged / cracked. Box bulged & inadequate packing inside so part moves around inside. Called office to verify parts & scheduled return 7/08 > JJ; ordrng 1 W11416363 (Sump motor assym)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Reisterstown, MD 21136
Brian R.
Job Details: 07/06/2022
"came out and replace pu,ps. turned unit back on and let run for a bit. water water come in and both pumps run and unit. all sounds now are normal and the way parts and unit is to run. unit checks. job complete."
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Glen Burnie, MD 21061
Eric W.
Job Details: 07/06/2022
installed all parts and cleaned out unit tested unit now heating and working properly
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW1
Near Alexandria, VA 22301
David J.
Job Details: 07/06/2022
F4e4 l2 line voltage Cx complaint unit now turns on and spins but no heat. Inspected unit and found one error code above. Check all fuses and found all good but tco is open. Ordering new fuse. Cx paid for part but needs to pay for labor $110.00 and shipping $15.00 on return visit. Cx is aware. ; ordrng 1 280148 (Thermal cut off fuse)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Severn, MD 21144
Eric W.
Job Details: 07/06/2022
cx complant of units door fell found the right door hindge is blown pout left hendg is not active cx willowe 110 on return; ordrng 1 WPW10299224 (hindge)
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Crofton, MD 21114
Kevin P.
Job Details: 07/06/2022
"cx complaint unit not powering on but will turn on if any of the cooktop burners are powered on but still wont heat. unit was already pulled out acroos cx floor prior to my arrival, found 123 at L2 and nothing at L1 wiggled plug in outlet and unit turned on and heated. connection issue in cx's outlet box which i made him aware of. 120 service call collected by cc. job complete"
We serviced a
AMANA DISHWASHER
Model ADB1400PYB4
Near York, PA 17408
Bernard M.
Job Details: 07/06/2022
"Cx complaint the unit doesn't work. Restored power to unit and attempted to run test cycle. Entered into service and found several error codes F10E1 dispenser fault,F8E2 drain fault, and F6E4 float switch fault. Accessed junction box and found proper voltage coming in and wires were secure. Attempted to run normal cycle and console responds but no activation from the unit. Ordering control, once approved contact cx to reschedule; ordrng 1 W10906418 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mechanicsville, VA 23111
Gill G.
Job Details: 07/06/2022
replaced heating element as per service pointer. could not test due to cx wanting unit left out to replace drain hose. unit has been leaking from drain hose connection. advised cx that drain hose needs to be a ribbed non collapsible hose. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near York, PA 17408
Bernard M.
Job Details: 07/06/2022
Cx complaint RC section isn't cooling. Inspected unit and found evap cover to have frost build up. Accessed control and contacted TL. Went and did checks from the board and found proper voltage going in to board. Found the heater isn't getting proper amperage. TL suggested replacing harness and heater. Ordering parts and once in contact cx to rescheduleSR#7734039021; ordrng 1 W11567493 (defrost heater) and 1 W11566892 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Washington, DC 20001
Samuel R.
Job Details: 07/06/2022
part needed was marked installed by accident.ordering part and cx is informed; schdld next appmnt for 7/11 MON !
We serviced a
WHIRLPOOL WASHER
Model WFW5090GH
Near Frederick, MD 21702
Ricky E.
Job Details: 07/06/2022
"376.61 234.04 customer stated that the unit seemd to not rince very well, if not at all... ran a rince cycle and fnd no issues. in diag the unit showed a faulse error. this is a comm issue... need parts...; ordrng 1 W10863519 (console) and 1 w11371719 (ccu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV07
Near Midlothian, VA 23112
John P.
Job Details: 07/06/2022
CX complaint unit making noise checked unit found noise coming from fan motor advise CX noises normal unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lancaster, PA 17601
Justin L.
Job Details: 07/06/2022
As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM02
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 07/06/2022
"CX stated two weeks after the unit was repaired the unit seemed to be working properly, the third week the rc started to freeze things.. compressor running at .65 amps , ball of ice at FC evap lines .. tried looking for dye, couldnt indiacte a leak .. i thought i heard a hiss at low side line on fc evap.. couldnt verify though .. unit was low on freon, recharged before leaving .. ordering compressor / fc evap incase there is a low side leak at the evap .. also ordering nitrogen / couplers to possible isolate sealed system.. needs nitrogen to find leak, pressurize / soap down the connections ..; ordrng 1 W10836706 (fc evap) and 1 W11092625 (Compressor) and 1 nitrogentank (nitrogen tank) and 4 w10913906 (coupler)s and 1 wpw10143759 (uv drier)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Little River, SC 29566
Jason T.
Job Details: 07/06/2022
"Cx complaint, no power, tested all circuits and verified 120 vac at the control, failure within the control circuit. Advise customer part is on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11087226 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Midlothian, VA 23112
John P.
Job Details: 07/06/2022
"CX complaint unit making noise. Checked unit found gaskets not sealing. Ordering gaskets and mullion. Also found unit has evaporator feed noise which appears to be air in system possibly, will need to evacuate vacuum and recharge unit; ordrng 2 W10830162 (Gasket)s and 1 WP12722803AP (Mullion) and 1 2ctss (2 ct ss)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Myrtle Beach, SC 29577
Jason T.
Job Details: 07/06/2022
"Cx complaint, will not fill per any cycle, no error codes found, tested all circuits, found J9 connection on the main control backed out at the control. Removed and repaired the loose connection, verified vac voltages at the control, ran factory diagnostic test to verify water flow, calibrated and tested unit... working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVWH4
Near Bowie, MD 20715
Mitchell H.
Job Details: 07/06/2022
cx complaint unit stopped making ice for a few days. got to unit and had a full bin. cx said she just wanted to make sure everything was good. checked ice maker and water filled fine it spit out the current batch good. unit is making ice perfectly. informed cx to see how it does again and let us know if it happens again and it could need a new ice maker or control.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leesburg, VA 20176
Ken M.
Job Details: 07/06/2022
"Customer complaint is that there is a hole in the ice bin and the UI is not working properly. Inspection of the ice bin found that the auger had locked up on ice and broken the side of the bin, causing ice to dump out under the bin. Unit needs a new bin. UI and HV control keep going out of sync, preventing the customer from dispensing water or ice properly. Ordering UI and hv control.; ordrng 1 WPW10675033 (cntrl-elec) and 1 W11330971 (ui) and 1 W11129522 (ice-contnr)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Mechanicsville, VA 23111
Gill G.
Job Details: 07/06/2022
verified cx complaint of unit leaking. found drip coming from center of diverter motor. replaced sump assembly. tested. checked for leaks. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Waldorf, MD 20603
Robert A.
Job Details: 07/06/2022
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. The cx paid for the LED yesterday in full, I took a picture of the transaction from his mobile banking."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Charlottesville, VA 22911
Kyle A.
Job Details: 07/06/2022
Imstalled brackets and leveled unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Waldorf, MD 20602
Robert A.
Job Details: 07/06/2022
"I installed the ordered part (fan blade) and tested the unit for the cx. The unit is working as designed. The noise was coming from the compressor clip that holds it in place, it was not seated correctly. The water is working fine as designed."
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Louisa, VA 23093
Kyle A.
Job Details: 07/06/2022
Installed fuse and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Myrtle Beach, SC 29577
Jason T.
Job Details: 07/06/2022
"Cx complaint, per any cycle will not fill with water or start a cycle all LEDs on the control panel blink, verified all vac voltages, tested ok. Failure is within the main control circuit, ordering control for return visit, dispatch will call to schedule...cx agreed.; ordrng 1 W11607637 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near Glen Allen, VA 23060
Thomas B.
Job Details: 07/06/2022
Cx complaint unit is not working properly inspected unit found no dye drier installed unable to determine leak however when bleeding system unit still is sealed plenty of refrigerant and found the filter drier clogged once removed more refrigerant came out replaced the drier tested and vacuumed tested filled with 5.25 oz tested unit now functions normally started cooling.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Trappe, MD 21673
Jonathon C.
Job Details: 07/06/2022
"cx complaint, loud noise at the end of the cycle. tested unit, verified complaint. when unit applies the breaks, the splutch slips causing louds grinding noise. replaced splutch. tested unit, unit working as designed. job is complete."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Berlin, MD 21811
Michael E.
Job Details: 07/06/2022
CX complaint: not dry when done and clothesgetting bound up. Tested and verified complaint. Air flow test failed in the yellow. Without vent line attached unit tested in the green on air flow. I went over air flow problem with the CX and advised having vent duct cleaned out. Unit is working properly. Job is complete.