Service History 529 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model krfc300ess08

Near Zion Crossroads, VA 22942

Kyle A.

Job Details: 05/22/2023

Cx complaint of frost build up on left side of freezer. Did confirm units door is warped and is letting cold air in. Also found right rc gasket ripped. Ordering door and gasket.; ordrng 1 W10830162 (Right gasket) and 1 12977880SQ (Ss door) and 1 W10876598 (Nameplate)

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Winchester, VA 22603

Ezra M.

Job Details: 05/22/2023

"replaced motor, no change. checked voltage out to motor, 0 VAC. ordering ACU, also ordering upper and lower harness.; ordrng 1 W11565028 (ACU) and 1 W11109746 (wire harness, lower) and 1 W11157870 (wire harness, upper)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Kents Store, VA 23084

Kyle A.

Job Details: 05/22/2023

Cx complaint of unit not completing cycl3. Did confirm and found slider has thrown its ring and gearcase is leaking oil as well as rotor is worn. ; ordrng 1 W11449841 (Gearcase) and 1 W10915701 (Rotor)

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ4

Near Great Falls, VA 22066

Jason A.

Job Details: 05/22/2023

CX complaint RANGE control non-responsive. Cooktop still useable. CX reset breaker & oven controls started working again. Checked no error codes. UI test passes > JJ; ordrng 1 W11113848 (ACU) and 1 W11335274 (Console SS)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model KODE500ESS02

Near Ashburn, VA 20148

Demonte S.

Job Details: 05/22/2023

installed user interface (cx now complaining that all errors came back) call whirlpool tech line. per whirlpool they will contact engineers to see what else can be done

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBB02

Near Ocean City, MD 21842

Michael E.

Job Details: 05/22/2023

"CX complaint: no ice. Tested and verified complaint. I found the inlet valve was unplugged inside the compressor compartment. I plugged valve back in, tested unit and it is now working properly. CX paid for service 120.00 by CC. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 05/22/2023

"door warped, unit out of level. will need shim to level unit properly. ordering shims and fc door; ordrng 2 4387828A (shim)s and 1 W11566705 (door, freezer, stainless)"

We serviced a

JENN-AIR OVEN

Model JJW2830DP01

Near Edgewater, MD 21037

Israel R.

Job Details: 05/22/2023

"installed console, unit working properly now"

We serviced a

ROPER DRYER

Model RED4516FWD

Near Waynesboro, VA 22980

Eric F.

Job Details: 05/22/2023

"Confirmed cx complaint unit not heating. Found heater not reading continuity. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Lothian, MD 20711

Israel R.

Job Details: 05/22/2023

"cx complained unit wasnt freezing. after inspecting unit found unit was blowing warm air. cx put thermostat in unit and it read 80 degrees. pulled unit out found compressor not running, tested for ampage, and was going up and down. cmpressor wouldnt stay on or reached correct ampage. ordering compressor , drier, coupler and inverter board.; ordrng 1 W11578208 (compressor) and 1 W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506622 (charging tube) and 1 W11506635 (access valve) and 1 W11661848 (inverter box) and 1 W11109499 (drier-tube) and 1 W11506623 (coupler) and 1 W11504448 (coupler)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bowie, MD 20720

Dustin F.

Job Details: 05/22/2023

"CX complaint: all roof LEDS out in RCInspected unit, confirmed CX complaint found 1 bad LED on bottom of Icemaker in front. replaced LED and tested unit, unit now working as intended."

We serviced a

ROPER WASHER

Model RTW4516FW

Near Rixeyville, VA 22737

Danny R.

Job Details: 05/22/2023

cx complaint not working i found control was slow to start and cx stated lid lock not working all the time will need coentrol and lid lock; ordrng 1 W11124712 (control) and 1 W11307244 (latch)

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Silver Spring, MD 20905

Robert L.

Job Details: 05/22/2023

"cx complaint left knob bent out of place, found valve stem rotated but still operational, ordering left manifold , collected $67.72 Mc cx paid in full............ unit is hard piped , no place to break gas line except out side of house, cx to have pipe corrected before repair,; ordrng 1 W11381267 (left manifold)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/22/2023

Replaced console and door assy(cx had the door). Unit good to go

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Frankford, DE 19945

Michael E.

Job Details: 05/22/2023

"Replaced control as per previous diagnosis. Calibrated, then tested unit and it is now working proeprly. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near North Garden, VA 22959

Eric F.

Job Details: 05/22/2023

"Could not replicate noise, requested that cx record sound and call back in if any further issues."

We serviced a

WHIRLPOOL COOKTOP

Model RC8700EDB2

Near Bowie, MD 20720

Dustin F.

Job Details: 05/22/2023

"Upon arrival, found screws for switches stripped. Bracket between screws and switches is NLA, in order to attempt to fix i have to try and drill out the stripped screws, without replacements on hand, switches, and the bracket being unavailable i contacted TL and spoke to Leon to document. I then spoke to CX. CX wants to reach out to his warranty company before we attempt to continue."

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Silver Spring, MD 20902

Brian F.

Job Details: 05/22/2023

"Installed new lid, tested, lid locks and cycle starts. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Bruington, VA 23023

Thomas B.

Job Details: 05/22/2023

Cx complaint unit is not working properly inspected unit removed and replaced the sump drain pump and the pressure sensor tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Germantown, MD 20876

Ricardo S.

Job Details: 05/22/2023

"Cx complains that the refridgerator door stays open, i made an adjustment in the front legs, now the door closes by itself"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW00

Near Alexandria, VA 22304

Lloyd B.

Job Details: 05/22/2023

Cx complained the units rh door opens and closes oddly. Inspected the unit and found the bottom of the rh door is broken. Unit needs new door; ordrng 1 LW10353181 (door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21224

Justin S.

Job Details: 05/22/2023

"cx says the unit has stopped making ice and the water was coming out warm. the water fromt he dispenser is cold. dumpped the ice they put in the bin and activated the ice maker. ice maker went through harvest then filled good. installed check valve to reduce dripping on the door. went over the unit with the cx. the unit is now good; ordrng 1 8201815 (connector (js vs)), used 1 8201815 (connector (js vs)) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8979SFZ2

Near Fort Washington, MD 20744

Samuel R.

Job Details: 05/22/2023

cx complaint unit is tripping breaker.inspected uit and found power out.reset breaker and checked all connections .found everyting good.ran service test and unit performed service test fine.ran a quck cycle and worked.fine.unit is working as it should

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Smyrna, DE 19977

Frederick R.

Job Details: 05/22/2023

Replaced timer and PTS switch per prior diagnosis. Dryer is now working properly. Noticed stain on to of dryer that was not there on my prior visit. Pointed out to CX and they said they had left some dark clothes on top of dryer. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Wilmington, DE 19802

Taylor F.

Job Details: 05/22/2023

"Cx complaint is unit not starting. Tested inspected and verifed complaint. Replaced harness, and both interlocks from previous diagnosis and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Broadlands, VA 20148

Demonte S.

Job Details: 05/22/2023

installed dual water valve. tested unit no leaks. unit working properly

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Odenton, MD 21113

Israel R.

Job Details: 05/22/2023

"cx complained microwave wasnt heating. went over service fee charges. cx stated that he doesnt want to pay because , he feel as though the unit wasnt fixed properly the first time. unit worked for 7 months before cx called back. refused service and gettin into contact with whirlpool."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Dundalk, MD 21222

Alexander D.

Job Details: 05/22/2023

"cx complaint unit not cooling properly. inspected unit and verified complaint. 33 in fz and 55 in rc. compressor and fans are running. can feel the airflow coming into rc. can see frost thru grille of evap cover and it looks a little thick but unit isnt overfrosted. removed evap cover and found only the first couple coils of evap have frost, rest of evap has no frost, pic saved. must be SS issue. ordering compressor, evap, and uv dye drier. call cx to schedule return visit once we have eta on parts, 3ct SS tech only; ordrng 1 WP2188823 (evaporator) and 1 WPW10143759 (uv dye drier) and 1 W10309988 (compressor) and 1 W10913906 (process stub)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1W10754448

Near Charlottesville, VA 22901

Eric F.

Job Details: 05/22/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HWO

Near Smyrna, DE 19977

Taylor F.

Job Details: 05/22/2023

"Cx complaint is unit not spinning out. Found the slider to be defective. Replaced slider from VS and unit is now working as designed. Job is complete.; ordrng 1 W10734521 (slider TF VAN STOCK), used 1 W10734521 (slider TF VAN STOCK) from stock"

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Silver Spring, MD 20904

Brian F.

Job Details: 05/22/2023

"Installed new front panel, tested, unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/22/2023

"cx had new complaint not cooling properly, found temps 45 RC 25 Fc, found RC evap frozen over, ordering thermistor harness..... cx will defrost to get going until parts are in but may need to return to fix cooling before icemaker comes in; ordrng 1 WPW10277799 (harns-wire)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23457

Branden R.

Job Details: 05/22/2023

cx complaint unit not cycling checked unit and found slider seperating from metal ring . also found heavy amount of oil coming from gearcase ordering all parts for repair to be done . unit will not cycle with slider needing to be replaced . no error codes.; ordrng 1 W11449841 (gearcase) and 1 W10915700 (motor) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W10902814 (washplate)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Bridgeville, DE 19933

Frederick R.

Job Details: 05/22/2023

CX complaint is WM making squaling noise. Inspected/tested and could not get unit to duplicate noise in high speed sping or test mode. CX showed me video of the noise and it was occurring when they were washing a king size wool comforter. I explained to them that they could not wash comforters or blankets in their unit and expect it to work properly. Didnt want to order parts until I spoke to WPTL. Spoke to Travis at WPTl Sent him video and explained to him that CX is adamant about washing comforters etc in unit. Travis said 'NO PARTS TO BE ORDERED AND REFER CX TO CUSTOMER CARE ABOUT HOW THEY ARE UTILIZING THEIR WM'..;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Yorktown, VA 23693

Lucas R.

Job Details: 05/22/2023

"cx complaint frost in fc, lights not working, checked unit found gap between gasket and cabinet, fc door switch stuck closed, removed frost, heated gasket and raised front of unit for proper closure, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/22/2023

Cx has doors and handle. No 2nd tech assigned to the job. Called office and rescheduled for 5/25/23 with a 2nd tech; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW01

Near ,

Alexander D.

Job Details: 05/22/2023

"cx complaint fz door bounces open unless pushed closed. inspected unit and verified complaint. found door hitting sheet of ice in bottom of fz from clogged drain. removed sheet of ice and unclogged drain, wouldnt come out with steamer, had to take drain tube out and blow it thru. tested unit. unit is now working properly. cx paid 120.00 service call with c/c"

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL0

Near Purcellville, VA 20132

Ricky E.

Job Details: 05/22/2023

"customer stated that the unit wasnt functioning. verified issue. went to the control to ck power and fnd roaches at the control and ui. power at the ui flickered... the customer is having an exterminator come in and was unaware of the roach issue... ordering parts, customer will show proof of extermination...; ordrng 1 w11579550 (ui assy) and 1 w11572097 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Halethorpe, MD 21227

Alexander D.

Job Details: 05/22/2023

"cx complaint unit not dispensing ice, making ice fine. inspected unit and verified complaint. found yoke stripped out. ice isnt clumped together at this time. ordering yoke, auger motor and divider. call cx to schedule return visit once we have eta on parts; ordrng 1 WPW10309864 (divider) and 1 W11310391 (auger motor) and 1 WP63052-2 (yoke)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Luray, VA 22835

Danny R.

Job Details: 05/22/2023

cx complaIN T UNIT NOT FIULLING WITH WATER I FOUND CONECTION LOOSE REINSTALLED HARNESS CHECKSOK

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Chambersburg, PA 17201

Andrew S.

Job Details: 05/22/2023

Cx complaint is that the unit is still not defrosting after the last repair. Upon arrival I found that the evap cover is covered in frost. I entered diag mode and ran test 6 and found that the unit was able to heat up and defrost. I called TL and informed them of the ongoing issue. Per TL I am ordering the touch Stealth UI. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11567938 (Stealth UI)

We serviced a

WHIRLPOOL DISHWASHER

Model wdta50sakz0

Near Alexandria, VA 22312

Christian C.

Job Details: 05/22/2023

"arived at the house discussed the cervise call feeexplain the coustemer, and the coustemer deniedthe cervise fee."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lusby, MD 20657

Shane B.

Job Details: 05/22/2023

intsalled compressor and drier. pulled vacuum and monitored unit. it held vacuum. charged unit and it began cooling. advised cx to give it 24hr to get to set temp. unit is workign as desgined.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 05/22/2023

Per previous tech I was able to access and replace the gearcase. i then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Washington, DC

Shawn D.

Job Details: 05/22/2023

arrived infomred cx unit is 2 month out oa warrenty and he said it rep set all of this up and should be covered. unit has a locked up compressor. cx contacted both reps and they didnt answer. cx will have is reps reach out for auth on repair and send shop job when that happens so i can order parts

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Smithsburg, MD 21783

Andrew S.

Job Details: 05/22/2023

Cx complaint is that the unit is still leaking. Upon arrival I found that the unit is still leaking. I removed the cover and found that the lower ice maker line was not fully inserted in the triple valve. I was able secure the line in the valve. I then ran both ice makers and the dispenser and found that they are not leaking now. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL DRYER

Model medc465hw0

Near Virginia Beach, VA 23453

Carl A.

Job Details: 05/22/2023

"cx complaint of unit not heating ,cheked unit,ohmed out all parts tested goodcalled techline spoke Nate wirth found that L1to N is 120,,L2 to N 121, across L1 to L2 when not power on have 245, but across L1 to L2 under aload when unit is power on nothing across L1 to L2 was advise that cx will need electrician"

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Taneytown, MD 21787

Bernard M.

Job Details: 05/22/2023

"Replaced allm parts per previous tech, ran normal cycle and unit spun and heated. Unit checks good"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Inwood, WV 25428

Ezra M.

Job Details: 05/22/2023

"not maintaining temps properly, slightly low when preheating. calibrated unit, discussed oven operation, customer to test unit while waiting for control. ordering control.; ordrng 1 W11583303 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Westminster, MD 21158

Bernard M.

Job Details: 05/22/2023

"Replaced sump, ran normal cycle, sump activated and no leaks were found. Unit checks good"

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Louisa, VA 23093

Kyle A.

Job Details: 05/22/2023

"Cx complaint of poor dry quality. Did confirm vent are clogged, and when i put unit onto diagnostic cycle, the ui just flashes. Order control.; ordrng 1 W11578596 (Control)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Westminster, MD 21157

Bernard M.

Job Details: 05/22/2023

"Replaced slider, ran auto test, unit completed test without further issues. Unit checks good"

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72ehl03

Near Idylwood, VA 22043

Lloyd B.

Job Details: 05/22/2023

"Cx complained the unit made noise and did not cool. Inspected the unit and found that the evap fan was not running and slight frost buildup. In step 128, the control version is correct. Step 57, the fan did not turn on. Unit needs new evap cover, user interface and control.; ordrng 1 W11610998 (evap cover) and 1 W11585971 (user interface) and 1 W11574770 (control)"

We serviced a

JENN-AIR OVEN

Model JMW2430LL00

Near Finksburg, MD

Bernard M.

Job Details: 05/22/2023

"Replaced all parts per previous tech, restored power and microwave and oven both heat, all buttons function as designed. Unit checks good"

We serviced a

JENNAIR MICROWAVE

Model JMW3430DP02

Near Falls Church, VA 22046

Lloyd B.

Job Details: 05/22/2023

Cx complained the unit does not operate. Inspected the unit and found a stuck key error and some of the buttons do not work. Installed new console and tested and it now operates as designed. job compete

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near New Oxford, PA 17350

Drew B.

Job Details: 05/22/2023

"cx complaint that unit is not powering on and doing a cycle. when arrived i found the unit to powwwer on but not going into the cycle,i entered diag and tested the componets and the valves, lid lock pump all doesnt functional... i removed connector from pump and checked voltage when powering on the pump and wasnt getting 120.. the unit appears to need acu and call when approved all parts are instock awaiting lwoes approval.; ordrng 1 W11543997 (acu 8) and 1 W11394572 (latch 47) and 1 W11591637 (harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Timonium, MD 21093

Brian R.

Job Details: 05/22/2023

cx complaint is no ice after repair. took temp readings first of 0 in freezer 33 in fridge 7 through ice maker.test 56 is E5 15 is E2 empty 45 no water at all. line was cold line at ice maker froze and not getting water in and now valve making loud noise. went over unit and parts are needed. as soon as parts and everything goes through office will schedule.; ordrng 1 W11224256 (Control) and 1 W11405309 (UI Black) and 1 W11087201 (Heater) and 1 W11658802 (Ice Maker)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Gettysburg, PA 17325

Drew B.

Job Details: 05/22/2023

replaced all parts unit is functional.. when tested in test features.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Chambersburg, PA 17201

Andrew S.

Job Details: 05/22/2023

Upon arrival the cx informed me that the unit is still not functioning. I entered diag and found that the control has failed. It is giving an F1E1 error code. I am ordering the control and shifter. and will use the garcase and related parts on return.; ordrng 1 W11608058 (Control) and 1 W10913953 (Shifter)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Harrisburg, PA 17112

Cody H.

Job Details: 05/22/2023

"Cx complains unit lid latch is not working. Cx is within manufacturer warranty. Found lid latch had failed and will need replaced. Was able to replace lid latch with pre I.D. part. Retested unit, unit now works as designed. No further work needed."

We serviced a

JENN-AIR COOKTOP

Model JIC4430XS00

Near Hershey, PA 17033

Cody H.

Job Details: 05/22/2023

CX complains unit will not heat and unit had f43 error. Found unit right rear burner was not always registering that a pan was present. Found the module was not reponding to the burner and both will need replaced. CX declined further service at this time. CX paid service fee. No further work needed until CX makes decision.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Manchester, PA 17345

Sal R.

Job Details: 05/22/2023

CX complaint was that the unti was leaking in the front left cornner . I found that th4 unit was leaning foward causing the water to overwhelme the door seal. I was able to level the unti and foun d no further evidance of leak.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Pikesville, MD 21208

Brian R.

Job Details: 05/22/2023

"cx complaint is no ice out door. said they had someone out and they replaced motor in door and that didnt fix issue and unit had broken wire, unit makes good ice she said just wont come out door. tested and checked unit. pressed pabbel and chute opoened and thats it. took lower cover off to get to harness and found broken wire. touched together and it worked. tried to repair but right there at bend it kept breaking and wire splice would not stay on. unit will need door replaced. as soon as cx gets door she will call to schedule. will have 2nd person as well for this to take door and help to switch out with hiolding door and feeding everything through lower hole. cx will call when they get door.; ordrng 1 W11390104 (Freezer Door Stainless)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Chesapeake, VA 23320

Branden R.

Job Details: 05/22/2023

"cx complaint unit not cooling , checked unit and found it at room temp , found compressor kicking on at 20 amps and locking up . unit will need SS repair . ordering all parts along with SS TECH; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (tube) and 1 W11598434 (evap) and 1 W11504450 (tube) and 1 SSTECH (SS TECH) and 1 W11109499 (dryer) and 1 W11504445 (coupler) and 1 W11504447 (coupler)"

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Wilmington, DE 19804

Taylor F.

Job Details: 05/22/2023

Cx complaint is dryer not starting. Found the cx not holding the start button down to start the dryer. Had cx do it several times and explained the start button has to be held down to start. Unit is working as designed. job is complete.

We serviced a

WHIRLPOOL DRYER

Model WGD5620HW1

Near Reisterstown, MD 21136

Bernard M.

Job Details: 05/22/2023

"Replaced parts, ran normal cycle and unit no longer makes vibrating noise. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Newark, DE 19711

Taylor F.

Job Details: 05/22/2023

Helped AW with repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Chesapeake, VA 23320

Branden R.

Job Details: 05/22/2023

cx complaint fronst under deli drawer . checked unit and found gap in frame allowing warm air threw called WP techline and sent pic was advised to seal unit and let unit run . cx will call back if unit is frosting back up.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KBS1

Near Pikesville, MD 21208

Brian R.

Job Details: 05/22/2023

cx complaint is everything works on unit but the start button. she said home was just built and moved in a few months ago and its never works. tested and checked unit. all functions worked but normal. tried pushing every witch way and nothing. unit will need console replaced. as soon as part is in office will schedule. also advised to call whirlpool and register all her things as well with a move in date so everythings listed and will be covered as well. she didnt have anything here at the time but a email for delivery.; ordrng 1 W11622500 (Console Black)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW2

Near Cockeysville, MD 21030

Bernard M.

Job Details: 05/22/2023

"Cx complaint uniot doesn't spin out clothes. Entered diag and found no error codes. Ran test cycle and and when unit was in spin, noticed it didn't reach max RPMs. Ran test 7 for spin and unit didn't begin to spin. Accessed control and ohmed the motor harness which is in range. Disconnected harness and J6 connector read OL. Gave cx quote for control and he paid in full. Ordering control which is in stock and set return for 5/26. Office will contact cx with time frame; ordrng 1 W11322905 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near Laurel, MD 20707

Emmanuel R.

Job Details: 05/22/2023

"Cs unit is still not making ice, confirmed complaint. I found the icemaker was on the off position. Turn icemaker on and did a harvest.Icemaker cycled and dumped good ice.Tried to fill but water line was frozen again.Heater is getting 120v but for some reason its still freezing the line. Defrosted water line now its filling. Temps are good. Icebox fan turns on.Ice level sensor works. I added permagum to the water line to prevent from freezing again, Ordering heater and control board.; ordrng 1 W11087201 (heater) and 1 W10843055 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Yorktown, VA 23690

Lucas R.

Job Details: 05/22/2023

"pressurized unit found leak on suction line at weld, repaired line with tube kit, replaced compressor and drier, vacuumed to -30 ' hg, charged, low pressure at 0, good frost, after cleaning up unit went into defrost, defrost thermistor good at 4k ohms, called techline advised defrost logic in acu, cx left for appt. unable to reach by phone, left quote with son, part W11212392 control $195.69 shipping $15.00, labor $110.00, tax $11.74, total $332.43, advised son to have her contact office if want to follow up with repair. andrew; ordrng 1 876765 (mtg kit lr/vs) and 1 WPW10143759 (dryer), used 1 876765 (TUBING KIT lr/vs), and 1 WPW10143759 (DRIER lr/vs) from stock"

We serviced a

MAYTAG DRYER

Model MEDB766FW0

Near Bowie, MD 20721

Dustin F.

Job Details: 05/22/2023

"CX complaint: unit wont work. Inspected unit, found door switch broke. Repalced door switch with CX provided part. Tested unit, unit now working as intended. charged svc fee $165.00 via ccc"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Smithfield, VA 23430

Zachery R.

Job Details: 05/22/2023

"cx complaint unit not making ice, checked unit, come to find defective icemaker and old evap heater wire starting to seperate. replaced both parts, tested, advised cx to dump first couple batches of ice"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET1CHMXKB05

Near Odenton, MD 21113

Israel R.

Job Details: 05/22/2023

"Cx complained unit wasnt still wasnt cooling , she had to turn temp on lowest setting to keep unit cool. unit needs new thermostat nla; ordrng 1 2200859 (thermostat)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Surry, VA 23883

Zachery R.

Job Details: 05/22/2023

"upon arrival cx stated they have an extended warranty and showed receipt with 3 year extended warranty. advised cx they can call cx care or i can charge service fee. cx wanted unit to be diagnosed. come to find defective acu and motor, cx will be calling extended services for return visit. collected $120 service fee via check. check in bag."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fort Washington, MD 20744

Samuel R.

Job Details: 05/22/2023

cx complaint unit is not lighting.inspected unit and found light switch broken.pulled light switch out and found wires to short.called techline and deemed unrepairable

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Petersburg, VA 23803

Zachery R.

Job Details: 05/22/2023

"cx complaint unit not completing cycles, come to find defective slider, and oil leaking from bearings, quoted cx for repair. cx doesnt want to replace gearcase yet, collected payment for slider and labor fee, advised cx they will be contacted for return visit.; ordrng 1 W10734521 (slider)"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Potomac, MD 20854

Dustin F.

Job Details: 05/22/2023

"Upon arrival, CX stated i was at the wrong house, contacted office spoke to ML. Was told to go ahead and move on.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Gettysburg, PA 17325

Drew B.

Job Details: 05/22/2023

replaced belt and cam pulley and motor and no noise from prior diag bck on 4/15.. unit chdecks good

We serviced a

MAYTAG DRYER

Model MEDB755DW2

Near Bowie, MD 20721

Dustin F.

Job Details: 05/22/2023

"CX complaint unit wont workInspected unit, confirmed CX complaint. when trying to start unit i could hear a relay shorting out. pulled facia off and checked control, relay had shorted and burnt board. Unit needs new control. CX doesnt wanna repair at this time. saved and left him quote. CX paid svc fee in cash."

We serviced a

KITCHENAID RANGE

Model KSIB900ESS3

Near Carlisle, PA 17013

Fred G.

Job Details: 05/22/2023

"cx complaint unit is displaying error codes. inspected unit and found f2e1, and F40. found wiring to module was good. ordering module, once in please reach out to cx and set up a return visit.; ordrng 1 W10886867 (module)"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Odenton, MD 21113

Israel R.

Job Details: 05/22/2023

cx complained dryer wasnt spinning. after testing unit i confirmed drum wasnt spinning. replaced belt and unit now working as should.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Arlington, VA 22201

Leon

Job Details: 05/22/2023

replaced the dw dispenser because the old dispenser was missing it door replaced it tested unit everything worked like it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Laurel, MD 20724

Emmanuel R.

Job Details: 05/22/2023

"Cs unit is leaking from Fc into Rc. Confirmed complaint. I found the unit was leaning forward, not leveled so when it goes into defrost water would drip into rc. Tilted unit back so when it defreezes the water would flow into drain.Also installed heater clip to keep drain hole free of ice. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Williamsburg, VA 23185

Lucas R.

Job Details: 05/22/2023

"upon arrival unit in defrost heater on, air temp with no product 26 degrees icemaker cavity 30 degrees, fc thermistor 8.2k ohms p5 1-2,, icebox thermistor 8.6k ohms p8 1-2, powered up compressor came on pulling .9 amps, evap fully frosted after accessing, found bimetal on cap tube side of evap, called techline spoke with chris advised placement should not have changed, and to replace icemaker, replaced fan harness secured bimetal to suction line, advised cx to allow 24 hours to resume normal operation, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 05/22/2023

"cx complaint unit not cooling properly and not making ice. fz cools okay but rc only gets cold when max cool is turned on. inspected unit and verified complaint. found evap fan not running. replaced evap fan, tested unit. fan is now running good. tested icemaker, it harvests and fills good but has E5 timed icemaking error. advised cx this may be from fan not running and he may want to wait a week to see if its still an issue now that the fan is running again. cx understands. quoted 379.48, paid in full with c/c. if cx calls back, preid icemaker(W11658802)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Petersburg, VA 23805

Zachery R.

Job Details: 05/22/2023

"replaced thermistor, advised cx to allow unit to cool for atleast 24 hours."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Baltimore, MD 21209

Brian R.

Job Details: 05/22/2023

came out to replace parts. broke unit down and went to replace pantry slides first and left side was ordered and not right from the start. was able to install some of the parts and we will need one more part. cx has been waiting awhile and has been having part issues since first trip. advised office will try and rush them back on the schedule with a tech down this far. part ordered.; ordrng 1 WPW10498902 (Pantry Slide Right Side)

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/22/2023

"Cx complained of a noise. Inspected the unit and found a bad roller. Installed new roller and tested and it is now quiet as normal. Job complete; ordrng 1 WPW10314173 (roller), used 1 WPW10314173 (ROLLER) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near New Castle, DE 19720

Taylor F.

Job Details: 05/22/2023

Cx complaint is unit not powering on. No power at console. Found the console to be defective. Certain buttons not working as random lights on. Replaced console and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID COOKTOP

Model KSEG950ESS2

Near Madison, VA 22727

Danny R.

Job Details: 05/22/2023

I HAD no cell service i couldnt find directions till i left the area very rual area will have to try and load direction befpore we go next time couldnt call bc of no serivce also and after 5 pm; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Parkville, MD 21234

Shane M.

Job Details: 05/22/2023

installed all parts. calibrated the unit. unit working properly.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Barboursville, VA 22923

Eric F.

Job Details: 05/22/2023

"Confirmed cx complaint unit not advancing cycles. Found drain pump non functional, capacitor 'buzzing'. replaced pump, ordering capacitor.; ordrng 1 W11428524 (capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Pasadena, MD 21122

Alexander D.

Job Details: 05/22/2023

"cx complaint unit not making ice. inspected unit and verified complaint. temp is cooler than harvest temp. icemaker started to harvest but stopped while upside down and wouldnt go back, test came back showing 23 for switch/motor faulty. noticed icemaker motor will move a little if move door a little(while holding door switch by hand). found red wire has no continuity inside door and yellow wire has intermittent continuity. unit will need fz door and 2nd tech to hold door up while feeding harness and waterline thru hinge. quoted 1,084.66. cx paid 120 service call with c/c and wants to try calling cx service for courtesy coverage first considering cost of repair. if cx calls back without additional coverage, they will owe 964.66; ordrng 1 LW11037733 (fz door stainless)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Fairfield, PA 17320

Andrew S.

Job Details: 05/22/2023

Cx complaint is that the unit had ran without any water in it and the cx had a burning smell. Upon arrival I found that the instalation company did not turn the water on and the cx didn't see it unitl after the cycle was running. I found that the unit had no error codes. I then ran the diag test and found that the unit is functioning as intended. I also found that there are no leaks present. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Tappahannock, VA 22560

Thomas B.

Job Details: 05/22/2023

Cx complaint unit is not working properly inspected unit found glass inside the drain tube inspected further found a whole pane of glass in the rear compartment of the freezer section no idea how it got there but vacuumed it all up and removed and replaced the tube tested unit now functions Normally

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near York, PA 17403

Sal R.

Job Details: 05/22/2023

"CX compolai t is that the oven will not heat. I found that the harness had a dead short on the sheet metel of the unit. I am orderign 1 main harness(W11532661 0. Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11532661 (main wiring harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Silver Spring, MD 20905

Robert L.

Job Details: 05/22/2023

"upon arrival unit had been disconnected and stored, installed new harness, no pump activation, pump ohmed at 22 ohms, no voltage off control, diag and start of cycle not working, ordering control, lid lock, and pump, please order all parts and send RL only back; ordrng 1 W11513246 (main control) and 1 W11513248 (lid lock) and 1 W11399437 (pump)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/22/2023

"Cx complained of it wobbling and of a smell. Inspected the unit and found there are no error codes and the underside is clean as a whistle (which what does that even mean, how is a whistle clean if your mouth goes on it) and the unit passed each test in diagnostics."

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