We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Baltimore, MD 21224
Eric W.
Job Details: 02/02/2023
cx complant of not cooling enough in freezer removed dryer and suction line used nitrogen to blow back threw the cap line no blockages i could see and did the same for the condencer and line in cabnet no oil or rust comming out refilled the unit and tested for pressure to equelize and they did cx will watch temp in freeezer
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chesapeake, VA 23322
Zachery R.
Job Details: 02/02/2023
"replaced valves, tested, unit making loud squeeling sound, come to find oil leaking from bearings onto clutch and belt, ordering gearcase, washplate, clutch and belt to complete repair.; ordrng 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10834917 (washplate)"
We serviced a
WHIRLPOOL DISHWASHER
Model Wdta50sahz0
Near Baltimore, MD 21224
Eric W.
Job Details: 02/02/2023
cx complant of unit trippping breaker found unit is hooked up to arc falt breaker and only soft tripping cx is going to chang breaker
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXLE01
Near Pawleys Island, SC 29585
Jason T.
Job Details: 02/02/2023
"Cx complaint, no led lights in the fridge-freezer, verified vac at the control module. Unit needs Qty 12 led module P/N W11632139, ordering qty 4 to complete the repair. Parts-Labor covered under repair S-Code : S84638 Technical Service Pointer #: W11606409. Charging for the service call only : $120.000 (PAID IN FULL REF # 4840270387) Advised cx to contact VIA dispatch once all parts are received to schedule return visit, cx agreed.; ordrng 4 W11632139 (LED MODULE)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 02/02/2023
Replaced Diode.. unit tested several times and micrwave works fine
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Chesapeake, VA 23323
Austin D.
Job Details: 02/02/2023
"cx complaint the control was loose and that the unit is intermittenly working. checked the unit and found that the control panel was loose and i reseated the control to the panel. next i tested the unit. was told it is intermitten. advised cx that i can not make it act up while im here. therefore, i am ordrign the control for an intermitten problem since if the safety valve, burner, etc. are told to work by the control they are working as they should. that would lead me to believe sometimes the control is not sending voltage where it needs to go. control on fbo. office will call to reschedule.; ordrng 1 W11542180 (oven control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Culpeper, VA 22701
Tanner B.
Job Details: 02/02/2023
CX Concern the unit wouldnt complete cycle. no errors . recalibrated unit and ran diag . job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 02/02/2023
"cx complaint unit displaying f8e4, checked unit, verified fault. come to find float switch reading open, replaced switch, tested, unit working as designed.; ordrng 1 W11545764 (float switch(zr v/s))"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 02/02/2023
"loose door switch connection, reseated and tested unit. now starting. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Hampton, VA 23666
Lucas R.
Job Details: 02/02/2023
"cx complaint unit not spinning, checked unit found f0e3 overload, f5e4 latch, and f2e1`stuck key code, latch failed in manual diag, unit passed quick test, replaced lid lock, calibrated, same results, controls not recognizing latch; ordrng 1 W10858298 (console) and 1 W10812421 (control) and 1 W10810403 (latch lr/vs), used 1 W10810403 (latch lr/vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Millville, DE 19967
Frederick R.
Job Details: 02/02/2023
"Replaced FC evap harness , control, drain tube and blade per prior diagnosis. Verified drain tube clear. Out unit back together and its working properly. Fans and compressor all on. Informed CX 24-36 hrs for unit to get to temps. Job is complete"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 02/02/2023
customer oven missing vent cover informed customer its parts wouldnt be covered since its been or 30 days and missing parts arent covred will contact kitchenaide to figure out how to proceed; saved tckt
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near ,
Frederick R.
Job Details: 02/02/2023
CX complaint is rust on door. Inspected and verified complaint. Replaced MW door from pre-id. Verified emailaddress and POP as 7/20/22. MW is repaired and working proerly. Job is complete
We serviced a
JENN-AIR COOKTOP
Model JGD8430ADS
Near Vienna, VA 22182
Jason A.
Job Details: 02/02/2023
"CX complaint GAS COOKTOP glass broken & burners spark but dont light. All screws are rusted. Left a quote. CX will call office if they decide to repair > JJ; ordrng 8 WP3368921 (screw-torx $2.08)s and 2 74007735 (burner base 2-RR, LR $87.63 )s and 1 74007736 (burner base FR $98.71 ) and 1 WP7505P33960 (burner base small FL $73.25) and 1 7513P421-60 (manifold p $149.62 ) and 1 74010772 (orifice holdr RF $84.15 ) and 1 74010773 (holder-orf RR $97.27 ) and 1 74010774 (orifice ho LF $90.18 ) and 1 W11416836 (orifice ho LR $58.62 )"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Ocean View, DE 19967
Frederick R.
Job Details: 02/02/2023
CX complaint is unit still a no cool. Inspected tested and found pressues at 0 on low side and 70 on hi side. Verified new drier is not clooged and the oild has now contaminated the rest of hi side. Spoke to Derek at WPTL. Sent pics of drier clogged with black oil. Submitted unit for non repairable PEX. . Closing ticket. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Virginia Beach, VA 23452
Austin D.
Job Details: 02/02/2023
cx complaint the control is not functioning. checked the unit and found signs of infestation. no live bugs at this time. ordering a new control to resovle the issue.; ordrng 1 W11594224 (control)
We serviced a
MAYTAG DRYER
Model MEDB850WQ0
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 02/02/2023
"Installed new rollers , tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Orrstown, PA 17244
Andrew S.
Job Details: 02/02/2023
"Cx complaint is that the unit FC LED is out. Upon arrival I found that the other lights were still illuminated but slightly dim. I was able to access and replace the FC LED with one from VS per SPW11460554. I also called TL and documented my findings; ordrng 1 W11601310 (3Pt LED AS/VS), used 1 W11601310 (TP LED AS/VS) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Fredericksburg, VA 22407
Robert W.
Job Details: 02/02/2023
Arr at location and unit was alreadsy repaired cancel ticket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Potomac, MD 20854
Roberto I.
Job Details: 02/02/2023
"CX complaint icemaker didn't make ice for several days, but now is working again.Ran test 25 and cycled the icemaker, found it noisy and slow during harvesting. Ordering icemaker WPW10300024. Return visit 2/14/23; ordrng 1 WPW10300024 (icemaker (Rop1y))"
We serviced a
WHIRLPOOL HOOD
Model UXT5530AAS3
Near Stafford, VA 22554
Tanner B.
Job Details: 02/02/2023
"Found loose connection at control , reseated and tested unit. Job complete"
We serviced a
JENN-AIR RANGE
Model JGRP436HM01
Near Bethesda, MD 20817
Roberto I.
Job Details: 02/02/2023
"Cx complaint console hanging on the left side.Confirmed complaint, found the metal clip holding the console, bent. I was unable to re-shape the clip, since this broke when I attempted. Ordering clip W11318207.; ordrng 1 W11318207 (clip)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Bowie, MD 20715
Israel R.
Job Details: 02/02/2023
Customer complaint unit is not going pass soak.Found rthe unit is not hooked up to water and there is a new washer nect to it. I hocked up the unit and tested. No error codes and the unit is completing a test cycle. I ran a quick cycle and completed. Ran a normal cycle and the unit filled and went pass soak and wash light turned on and the unit is agitating and spinning. I cant find anything wrong witht he unit. CAlled techline and the unit is working as designed. Unit is good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Vienna, VA 22182
Jason A.
Job Details: 02/02/2023
"CX complaint FRIDGE & FC temps got warm ice in bin melted. RC never got very cold. Arrived at address & thermometer in RC shows 40F & there is fresh ice in bin, Items in FC frozen Checked thermistors are reading in diagnostics & read MAX AVG & MIN temps last 6hours of operation. Ran test 40 cooling test. & 38 155W. Gauges leak at RED hi side valve while filling. Filled to 4.75 OZ R134. Test 38 100% good frost pattern > JJ; ordrng 1 W11592010 (Compressor kit) and 1 W11575001 (3way valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Clayton, DE 19938
Taylor F.
Job Details: 02/02/2023
"Cx complaint is unit not dispensing ice. Tested inspected and verifed complaint. Replaced divider, impeller, and auger motor from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL FREEZER
Model WRT511SZDW02
Near Virginia Beach, VA 23456
Branden R.
Job Details: 02/02/2023
"cx complaint there is a gurgling sound present that started 2 1/2 weeks ago. ever since the sound . . . checked unit and found temps at 15 in freezer and in fridge was 38 , found unit making loud gurgling noise coming from the cabinet on unit where lines run threw unit sounds like it has a restriction inside of unit . checked compressor and found compressor running at .5 amps . unit will need SS repair ordering all parts also ordering evap just incase; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11109499 (dryer) and 1 W11578004 (evap) and 1 W11504450 (lokring) and 1 nitrogen (nitrogen) and 1 SStech (SS tech)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ1
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/02/2023
"installed lence support per previous, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Norfolk, VA 23507
Orbie
Job Details: 02/02/2023
upon arrival cx messaged office saying this week wasn't good and needs to reschedule but not to reschedule until she texts office a good date that works for her.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Chesapeake, VA 23320
Austin D.
Job Details: 02/02/2023
came out to resolve the issue with the unit. disassembled as needed. repalced all parts and put the unit back together. tested and calibrated teh unit. unit is running as designed.
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Lovingston, VA 22949
Eric F.
Job Details: 02/02/2023
"Confirmed cx complaint unit not drying properly. Unit not going into diagnostic mode, cx states he's had occasional issues with unit not going into cycle. Cx is also asking that the evap be cleaned, will do cleaning when unit is apart for installation.; ordrng 1 W11347420 (UI) and 1 W11516520 (acu)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kensington, MD 20895
Roberto I.
Job Details: 02/02/2023
"Cx complaint damaged clothes.Ran test mode, no errors. Inspected agitator, found nothing wrong with it. Ran agitation and spin, the unit worked as designed, I was unable to replicate any issue."
We serviced a
MAYTAG DRYER
Model MEDB855DC
Near Conewago Township, PA 17331
Drew B.
Job Details: 02/02/2023
cx still has the ms# completley off the sticker... the unit is making onise when running and will need the following part listed but instrcuted cx to call ameircan home shield about the ms issue..; ordrng 1 W10837240 (pulley 100@trbs) and 4 WPW10314173 (rollers100@trbs)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Chesterfield, VA 23838
Chris B.
Job Details: 02/02/2023
cx comp un it leaks insp unit conf cx comp found door pushing insolation into tub causing insolation to absorb water and leak on floor adjusted inner and outer door and insolation tested unit working as desighned
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Lovingston, VA 22949
Eric F.
Job Details: 02/02/2023
"Confirmed cx complaint unit still overcooling in freezer. Ordering control, thermistors and harness with thermistor.; ordrng 1 W11524469 (control) and 1 12002355 (thermistor kit) and 1 W11469743 (harness) and 1 W10316760 (thermistor)"
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Washington, DC 20017
Brian F.
Job Details: 02/02/2023
"Cx states unit not draining, tested and confirmed. Inspected unit, found sock blocking drain hose. Removed obstruction and tested. Unit is now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJB00
Near Chesapeake, VA 23323
Zachery R.
Job Details: 02/02/2023
"cx complaint no cool, checked temps, fc at 53 degrees, rc at 48 degrees, thermistor is within range, spoke with LR. was advised to order compressor and evap to complete repair. advised cx to read owners manual page 4 and showed cx that owners manual states unit will not work efficiently if temps drop below 55 degrees or go over 110 degrees, advised cx they will be contacted for return visit.; ordrng 1 W11370574 (compressor) and 1 W11504419 (lockring) and 1 W11504420 (coupler) and 1 W11490399 (drier) and 1 W11506623 (coupler) and 1 W11504448 (coupler) and 1 W11368877 (evap) and 1 W11504449 (coupler) and 1 W11225184 (tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Montpelier, VA 23192
Thomas B.
Job Details: 02/02/2023
Cx complaint unit is not working properly inspected unit found frozen over evaporator thermistor failure cx had already melted ice expect behind panel cleared and replaced charged 379.48 cx paid in full By CC
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HX11
Near Norfolk, VA 23508
Orbie
Job Details: 02/02/2023
"cx complaint unit not making ice. checked unit found no ice in bin. tried spinning icemaker, ice maker locked up. ordering parts needed to complete repair. part is special order.; ordrng 1 W11596827 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Glen Allen, VA 23059
Thomas B.
Job Details: 02/02/2023
Cx complaint unit is not working properly inspected unit found center post screw missing had another on vehicle reinstalled tested for proper use unit now functions Normally
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Chesterfield, VA 23838
Chris B.
Job Details: 02/02/2023
cx comp unit door have to lean to make unit work insp unit conf cx comp found unit to be straight and no dents but have to press on door to get unit to work as desighned ordering interlocks inner and outer door badge and hinges will need second man to help remove wall mounted unit due to it being very high mounted abouve wall oven; ordrng 1 W11600216 (outer door) and 1 W11600214 (inner door) and 1 W10909682 (name badge) and 2 W11598178 (hinge)s and 1 W11578578 (interlock harness)
We serviced a
WHIRLPOOL DRYER
Model WGD6620HW3
Near Herndon, VA 20170
Christian C.
Job Details: 02/02/2023
"Installed burner coils, moisture sensor harness, sensor, and gas inlet thermistor. Tested unit. Unit is heating. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Midlothian, VA 23112
Chris B.
Job Details: 02/02/2023
"cx comp unit leaks insp unit conf cx comp found im fill tube leaking unit will need im fill tube W11415785 part 61.95 120 sc 110 labor 15 ship 3.72 tax total collected 310,67 cx paid in full ; ordrng 1 W11415785 (tube)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Great Falls, VA 22066
Christian C.
Job Details: 02/02/2023
"Cx complaint of an F7E2 error. Inspected unit found F7E2 variable speed wash motor failure. Ran through diag and unit filled but did not start motor popped the F7E2 error. Power cycled unit and reseated connections to motor and control. Issue still persists. Tested motor at control P5-1 to P5-2 reading 16.4 ohms acceptable range is 10-15 ohms. Explained to cx and they do not want to go through with repair. They will contact who they bought it from. If cx calls back order W11505996-control, and W11460946-sump assembly."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Burtonsville, MD 20866
Dustin F.
Job Details: 02/02/2023
"CX complaint: Messed up display on handle Inspected unit, confirmed CX complaint, board on inside of door panel shorted and cracked the plastic of the outter door panel from heat expansion. prongs on board are no good after short and all plastic innerds in and around display area not seating in door correctly. prevents CX from closing door properly. was going to replace element from SP, but element they gave me is missing gasket. reordering element along with console,pocket insert, and stainless door.; ordrng 1 W11416459 (console) and 1 W10858705 (pocket insert) and 1 W11416785 (stainless outer door panel) and 1 W11537778 (Element(REORDER))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Wellsville, PA 17365
Fred G.
Job Details: 02/02/2023
i was able to access unit and repace the led mod harness as per previous tech. units lights now all work and checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Kensington, MD 20895
Dustin F.
Job Details: 02/02/2023
"CX complaint: unit not making ice. Inspected unit, found unit is at 14 degrees in FC compartment. Inspected unit further, found Condensor SUPER clogged up with an inch thick layer of dust. Removed a portion of the dust and the FC temp dropped to 4 degrees. advised CX to clean up thier condensor and call back if they have any further issues with their IM; ordrng 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/02/2023
"installed OWI and main control per previious, tested all ops"
We serviced a
JENNAIR COOKTOP
Model JMW8527DAS
Near Germantown, MD 20874
Ricardo S.
Job Details: 02/02/2023
"Cx complains that the oven takes long time to reach temp, inspected unit on bake cycle, broil element is heating up but the bake not working at all, i remove the back cover.. thermostat cks ok, broil element recieves 240vac, bake element receives 0.0vac. broil read 13.9 ohmd, bake elemenet read 19.7 ohms.. the relay on mian board not working, order part ... bring the bake element just in case; ordrng 1 WP74009714 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Owings Mills, MD 21117
Brian R.
Job Details: 02/02/2023
replaced all lights and checked unit. units bright as can be and all lights work. job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Annandale, VA 22003
Lloyd B.
Job Details: 02/02/2023
Cx complained of broken glass. Inspected the unit and found a thermal event caused the inner glass to break during preheat. Unit needs new inner glass; ordrng 1 WPW10300487 (inner glass)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Aberdeen, MD 21001
Brian R.
Job Details: 02/02/2023
replaced all parts ordered and checked unit with what i could as unit was in the back of rent a center. unit checks. job complete.
We serviced a
JENNAIR FREEZER
Model JBSS48E22L00
Near Annandale, VA 22003
Lloyd B.
Job Details: 02/02/2023
Cx complained the unit leaked. Inspected the unit and found it drips from the ice maker when cycling. Unit needs new ice maker; ordrng 1 W11629269 (ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Falls Church, VA 22046
Emmanuel R.
Job Details: 02/02/2023
"Cs led lights keep going out, confirmed complaint. Found multiple led light out in the fc and rc . Replaced all 12 led , unit is now working properly.S-code S84638 covers the cost of 12 replacement lights andlabor."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704EBS1
Near Sterling, VA 20164
Christian C.
Job Details: 02/02/2023
Cx complaint unit racks are difficult to move. Inspected unit found all 3 racks intermittently hard to slide in and out. No errors stored. Ran through diag cycle and no issues. Installed lower and middle tracks. Lower and middle racks now slide without issues. Ordering upper tracks.; ordrng 1 W10913628 (left 3rd rack) and 1 W10914507 (right 3rd rack)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Lorton, VA 22079
Demonte S.
Job Details: 02/02/2023
"Installed the Control Board, Fan Motor & Drain Tube. Tested the unit. Unit is starting to Cool. Unit is working as Designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Enola, PA 17025
Cody H.
Job Details: 02/02/2023
"CX complains unit is not cooling like it should be. Unit is reading 15*F in the FC is reading 41*F. Thermistor is reading correctly, unit is not getting a full frost pattern, causing the unit to be warmer than it should be. called sealed system technician who said to order compressor, evap, and drier as well as fittings to go with them as well as 3xL for following visit. Return to be set by office when all parts arrive; ordrng 1 W11578004 (evap) and 1 W11504450 (cap to evap fitting) and 4 W11506619 (coupler)s and 1 W11580057 (compressor) and 1 W11578570 (high to comp coupler) and 1 W11109499 (drier) and 1 W11504445 (drier coupler #1) and 1 W11504447 (drier coupler #2)"
We serviced a
KITCHENAID DISHWASHER
Model KUDL15FXSS5
Near Fort Belvoir, VA 22060
Lloyd B.
Job Details: 02/02/2023
"Cx complained the unit did not drain. Inspected the unit and found debris in the hose. Removed debirs and tested and it now fills, washes and drains. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Alexandria, VA 22302
Leon
Job Details: 02/02/2023
cx complaint was unit flame was too high and the colors of the flames is wrong confirmed complaint cx said the same issue happen with her old unit and never got it fixed im ordering a gass pressure tester to make sure evrything is good with the gas flow coming in; ordrng 1 Gaspressuretester (Gas pressure tester) and 1 W11087445 (regulator)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Falls Church, VA 22046
Emmanuel R.
Job Details: 02/02/2023
"Cs unit has long dry times, Replaced control and moister sensor per previous tech diagnosis.Tested unit and unit is working as designed. I also used the vent test and found the vent is aprrox 45feet with multiple bends leading out to the other side of the house. Vent test pass with exhaust hose disconnected and failed with exhaust hose connected. Adivised customer of findings and they understand."
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Washington, DC 20011
Brian F.
Job Details: 02/02/2023
"Cx stateswater not flowing through bleach compartment, water temperature incorrect. Cleaned dispenser, water now flows through bleach compartment. Unit is stacked, will need 2nd tech, will bring pre-id parts and use if needed for return trip.; ordrng 1 look (look) and 1 2tech (2 tech)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Arlington, VA 22206
Leon
Job Details: 02/02/2023
cx complaint was unit was leaking confirmed complaint with cx pulled unit out took off kick plate ran unit for about 20-30 mins seen no leaks then i coached cx how to proply use the unit told cx if thay see any leaks give us a call back
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/02/2023
"cx complaint deli ui not working, not cooling weel and missing shelves, shelves got thrown away during remodel, harness to deli shorted, found compressor and fans running, no frost pattern, sealed system leak QUOTED $1800-2000, cx declined to repair, collected $120 visa; ordrng 1 W11170612 (harns-wire) and 1 W10832994 (compressor) and 1 W11492867 (RC evap) and 1 W10680631 (bin-freezr) and 1 W10724458 (bin-freezr) and 1 W10709259 (bin-freezr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Alexandria, VA 22301
Demonte S.
Job Details: 02/02/2023
"Installed the Control Board, Coupler & Drier. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Units pressures are 120 Psi on the high and 2 bars on the low. Unit is starting to Cool."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS02
Near Hanover, MD 21076
Andrew H.
Job Details: 02/02/2023
Customer complaint is LED lights are out freezer door gaskets are not sealing and upper freezer drawer bracket not moving. I replace both gaskets light and upper drawer bracket. I found when forming the right door gasket it was bowing out near where that meets the mmullin heater and the liners pulling away from the door. Unit will need right door gasket reordered and when installing door gasket will need self tappers going through inner liner to door to seal gasket. Also found tear at the right corner of the door gasket where it meets the liner. Will collect for labor on return visit. Reordering right door gasket.; ordrng 1 Look (Look) and 1 W10407212 (Gasket reordered look)
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Kensington, MD 20895
Dustin F.
Job Details: 02/02/2023
"Upon arrival, was informed by CX he decided to replace his unit and didnt need service. no work was done. no charges incurred. have another job on his fridge in same house."
We serviced a
KITCHENAID REFRIGERATOR
Model KDDO27TTX00
Near Vienna, VA 22182
Jason A.
Job Details: 02/02/2023
CX complant FRIDGE not cooling. Found display is off & no compressor or fans. Rear condenser area is covered with dog food & mice activity. Fan was blocked by pile of dog food. Cleared out blockage & compressor kicked on & fans are running. gas valves were cycling on & off but after a few minutes compressor / condenser + evap fans are running & FC temps dropping. PARTS LIST FOR CX TO SEARCH FOR REPLACEMENT = DO NOT ORDER > JJ; ordrng 1 2258026 (start-dev) and 1 2252184 (Main control - NLA) and 1 2304086 (Display board - NLA) and 1 2258032 (Overlay White - NLA)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Mineral, VA 23117
Kyle A.
Job Details: 02/02/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Alexandria, VA 22310
Demonte S.
Job Details: 02/02/2023
Inspected the unit. Found that the cx is saying that the bottom Door Seal on the Lower Door isn't allowing the Door to shut. Checked the Door Seal to the unit. Was going to heat the Door Seal with Heat Gun. Found that the Door Liner is Warped. Unit will need new lower Door Stainless. Advised that they check the Door for damages once it arrives . ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Arlington, VA 22206
Leon
Job Details: 02/02/2023
Maintenance man refused $120 service fee at the door maintenance didnt have POP he said he would look for it and call back if he could find it
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Mineral, VA 23117
Kyle A.
Job Details: 02/02/2023
Installed seal and unit is still leaking. Found gap on left side of the door. Ordering clear door incase of surging. Order left hinge and inner door.; ordrng 1 W11559689 (Inner door) and 1 W11573703 (Hinge) and 1 Cleardoor (Clear door)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Laurel, MD 20707
Andrew H.
Job Details: 02/02/2023
"Replaced gearcase, slider and rotor. I calibrated unit and ran auto test mode. Unit is now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Vienna, VA 22182
Jason A.
Job Details: 02/02/2023
CX complaint DW not working - bad display. Replacement part sent was used. See SDpics. Has 5VDC & 12VDC at 4pin connector. Console is separating allowing water to enter UI. Inspect new part - Must be taped sealed from factory. JJ to Return > JJ; ordrng 1 W11460908 (BLK console) and 1 LOOK (LOOK) and 1 W11460908 (console blk)
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW3
Near White Marsh, MD 21162
Neil H.
Job Details: 02/02/2023
CX COMPLAINT UNIT NOT STARTING REPLACED THE CONTROL UNIT TESTED GOOD.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 02/02/2023
Cx complaint unit is not working properly inspected unit found wash pump malfunctioning ordering sump and control; ordrng 1 W11460945 (Sump and motor) and 1 W11462458 (Control)
We serviced a
IKEA DISHWASHER
Model IDT930SAGX0
Near Baltimore, MD 21206
Eric W.
Job Details: 02/02/2023
cx compant of unit lekaing water ran unit for 20 min could not duplacate cx will watch unit
We serviced a
WHIRLPOOL OVEN
Model WEE745H0LZ3
Near Joppatowne, MD 21085
Neil H.
Job Details: 02/02/2023
CX COMPLAINT THE PANEL PEELING AND VENT TRIM HAS MARK; ordrng 1 W11564645 (PANLCNTRL) and 1 W11564642 (TRIM-VENT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Columbia, MD 21044
Robert L.
Job Details: 02/02/2023
"cx complaint icemaker not making ice and water in base, found water getting to valve, cycled icamker found water dispensing behind back panel found fill tube extention pushed allthe way back into panel, reinstalled extention into icemaker, cycled and tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Washington, DC 20003
Samuel R.
Job Details: 02/02/2023
cx complaint unit ui is not working.inspected unit and could confirm.found ui connection to have failed and broke off ui board.unit will need a new ui board.cx will keep unit unstacked.W11325580 4 triboes; ordrng 1 W11325580 (console)
We serviced a
WHIRLPOOL OVEN
Model KEBS208SSS04
Near Falls Church, VA 22042
David J.
Job Details: 02/02/2023
Arrive to home and was talking with customer. He had an emergency and had to go do some thing. He said he would call us to reschedule at a later time. No work was performed at this job.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Washington, DC
Samuel R.
Job Details: 02/02/2023
cx complaint unit is not cooling.inspected unit and could confirm cx complaint.checked compressor and got 0.70 amps.per seal system tech advised to change compressor and uv drier.called into office to reschedule WPW10143759 100 tribles WPW10507886 25 tribles ; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (uv drier)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 02/02/2023
Replaced Motor and Cap unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Bel Air, MD 21015
Brian R.
Job Details: 02/02/2023
cx complaint is with ice maker again and a light issue and top lights are out in Fridge section. checked unit and found Freezer light bad. unit set to 34 and -2. reset temps to norm and tested temps. of 8 in Freezer 35 in Fridge and 10 through Ice Maker. will order parts needed and office will schedule.; ordrng 1 W11579560 (Ice Maker) and 1 W10695459 (LED) and 1 W10846539 (Fans)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Dentsville, MD 20646
Robert A.
Job Details: 02/02/2023
"Cx complaint is the same as before. I called techline to document this issue. So far the following parts have been replaced: 2 control boards, 2 dispenser control, 2 thermistor and a damper. The temps are set to 3/41, actual temps 1/30. I called techline to document the issue, they recorded the extensive list of parts that have been replaced. No parts are recommended, the unit is under review."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS4
Near Washington, DC 20016
Brian F.
Job Details: 02/02/2023
"Cx states IM handle intermittently gets stuck in up position. Installed new IM, would not start. Re-ordering IM.; ordrng 1 D7824706Q (Ice Maker reorder)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near ,
Kyle A.
Job Details: 02/02/2023
Reattached lid and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Vienna, VA 22180
Jason A.
Job Details: 02/02/2023
CX complaint DW no water fill. Found standing water in tub & no display. No 120VAC at conduit. Used a power cord to power unit to test. Good fill/ voltage to motor but it just hums. Unit drains & heats. left a quote for repair. CX will call office > JJ; ordrng 1 W10805015 (pump&motor 266.21)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ocean View, DE 19967
Frederick R.
Job Details: 02/02/2023
Replaced left door hinge per prior tech diagnosis. Unit is working as designed. Job is complete
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Vienna, VA 22180
Jason A.
Job Details: 02/02/2023
CX complaint MW F2E1 error code. Verified complaint. Reset breaker but error is persistent & cannot operate MW. Display workd & backlit so good 13VDC supply voltage > JJ; ordrng 1 W11229663 (UI console SS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Bel Air, MD 21014
Brian R.
Job Details: 02/02/2023
came out to replace freezer door switch and switch siezed in by phome. tried to work free and go around switch and pull and switch blew apart and plug is down in wall stuck. called tech line and spoke to Nate and went over unit and sent in pictures as well. unit is non repairable and will be changed out. went over everything with cx and advised whirlpool will be in touch. closing ticket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near La Plata, MD 20646
Robert A.
Job Details: 02/02/2023
Cx complaint that the unit is not making ice. I inspected the unit and confirmed the complaint. I found the unit is cooling fine. I tested the IM and the harvest cycle stalled. The unit will need a new IM to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 WPW10300024 (IM assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Frederick, MD 21701
Bernard M.
Job Details: 02/02/2023
"Cx complaint unit doesn't make ice. Attempted to jump icemaker and found the dial in front would rotate slowly and the bail arm would raise to harvest. Gave cx quote for icemaker and replacement and he paid in full. Installed new icemaker, and when power restored the bail arm raised and water filled. Unit checks good"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Virginia Beach, VA 23464
Branden R.
Job Details: 02/02/2023
"cx complaint other.dryer has a burning smell & squeaking checked unit and found 4 rollers stiff on unit . also found idler pully a little stiff but not to bad at all will use on return just in case, also found element on unit has burnt dust on element causing unit to smell tryed to clear off and unable too, ordering all parts for proper repair to be done on unit .; ordrng 1 4392067 (dryer repair kit) and 2 WPW10314173 (roller)s and 1 WP3387747 (element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Alexandria, VA 22304
Demonte S.
Job Details: 02/02/2023
"Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. Ran Service Diagnostics on the unit. Error Codes are F2E1 = Stuck Key. Checked all Keys to the unit. No Stuck Keys found on the Console. Noticed that the Left Inner Door Foam is wet. Took off the Inner Door to the unit. Ran a Normal Cycle on the unit. About 15 - 20 mins in the Normal Cycle the unit started to leak Water from the Left Corner at the Air Gap. Noticed that the Lower Wash Arm was stuck and not Spinning. If the cx calls back order the Sump Motor = W11087376 , Lower Wash Arm = W10837249 & Cover = W11573369. Don't go without parts."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Avenue, MD 20609
Robert A.
Job Details: 02/02/2023
"I came to install the parts. The IM and temps are working fine now. The ice bin is full of ice and the RC temp is 38degrees (set to 39). I installed the mullion and vent panel, as well as placing the datalogger in the RC. We will need to return to retrieve the datalogger. She is not free next friday (2/10), I set the appt for 2/13.; schdld next appmnt for 2/13 MON !"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waldorf, MD 20601
Shane B.
Job Details: 02/02/2023
cx complaint is the unit not heating. when i arrived unit was pulled out of the room. i inspected and found a blown thermal fuse. replaced with VS part. removed as much lint as i could from the vent. tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ0
Near Stafford, VA 22554
Tanner B.
Job Details: 02/02/2023
"Unit not heating , units heating element open .. ordering element and tco fuses ..; ordrng 1 279816 (tco) and 1 279838 (element)"
We serviced a
WHIRLPOOL BUILT-IN M/W
Model KMBD104GSS01
Near Powhatan, VA 23139
Chris B.
Job Details: 02/02/2023
cx comp unit door will not close insp unit conf cx comp found when unscrewed from wall unit settled and door opens and closes as desighned advised biulder of issue house not yet ocupied
We serviced a
IKEA OVEN
Model IBS350DS02
Near Charlottesville, VA 22901
Eric F.
Job Details: 02/02/2023
"Did not receive all parts for job. Reached out to office, office rescheduling.; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Henrico, VA 23233
Chris B.
Job Details: 02/02/2023
replaced heater tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 02/02/2023
Customers complaint is unit not washing. Went into diagnostics and found errors for wash motor nut running and heat cycle shut off. Confirmed the wash motor is bad. NTO part.; ordrng 1 W11085683 (sump)