We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEW2
Near North East, MD 21901
Milton J.
Job Details:
06/07/2022
"CX complaint unit stops cooling for a couple days and then starts again. Unit currently cooling as should for daignosis. Pulled resistance readings on thermistors from control connectors which where RC-13.8k and FC-88k. Called and discussed with MR the data and jazz board which can cause issue but hard to accurately diagnose with unit currently cooling as should. Recommended to replace Control, Control Harness and Evap Harness. -MJrob; ordrng 1 WPW10503278 (Control) and 1 WPW10216622 (Control Harness) and 1 W11260592 (Evap Harness)"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2673BEW10
Near Newville, PA 17241
Andrew S.
Job Details:
06/07/2022
Cx complaint is that the unit is not cooling in either section. Upon arrival I found that the lights were on but no fans or the compressor were running. I entered into diag mode and found the unit would not respond when running test 3. I then removed the back cover and found that the compressor ohmed out at 7.2 x2 and 12.8 ohms. I also found tht the start device was not showing any damage. I then plugged the unit back in and immediately the fans and compressor came on. I then verified that the unit was developing a frost pattern and cooling. Unit is now functioning as intended. I informed the cx that the unit is now working but to watch it and call back if it has anymore issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Virginia Beach, VA 23451
Carl A.
Job Details:
06/07/2022
replaced apart tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Shenandoah Junction, WV 25442
Danny R.
Job Details:
06/07/2022
no one here called offcie waited 10 cx canclled
We serviced a
MAYTAG REFRIGERATOR
Model MFT2673BEW10
Near Newville, PA 17241
Andrew S.
Job Details:
06/07/2022
Cx complaint is that the unit is not cooling in either section. Upon arrival I found that the lights were on but no fans or the compressor were running. I entered into diag mode and found the unit would not respond when running test 3. I then removed the back cover and found that the compressor ohmed out at 7.2 x2 and 12.8 ohms. I also found tht the start device was not showing any damage. I then plugged the unit back in and immediately the fans and compressor came on. I then verified that the unit was developing a frost pattern and cooling. Unit is now functioning as intended. I informed the cx that the unit is now working but to watch it and call back if it has anymore issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Virginia Beach, VA 23451
Carl A.
Job Details:
06/07/2022
replaced apart tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Boonsboro, MD 21713
Danny R.
Job Details:
06/07/2022
cx didnt have pop and i didnt have internet to check when she calls back send ui and main coontrol the ui is dead; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Leesburg, VA 20176
Richard B.
Job Details:
06/07/2022
"CX complant, Washer starts by itself and tub fills. Prior diagnosis found fstuck key error code After cycling power error code returned, Replaced console and synched console to control , Machine working as designed after calibration cycle. Advised CX buttons are as senesitive as a cell phone and cant be pushed but just touched gently. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Virginia Beach, VA 23456
Carl A.
Job Details:
06/07/2022
"cx complaint unit not cooling,checked unit to find noise buzzing from compressor ,found compressor locked up and ohmed out read open on windings; ordrng 1 W11574734 (Compressor) and 2 W11504445 (5/4 Nr Ms 00 (3-way Valve To Drier))s and 2 W11504431 (7/5 Nr Ms 00 (suction Line To Condenser))s and 1 W11578027 (Assembly, Evaporator) and 2 W11506620 ( 8 Nk Al 00 (capillary Tube To Evaporator - Cut/splice On Aluminum Portion Of Old)s and 2 W11504450 (4/1.8 Nr Ms 00 (capillary Tube To Evaporator))s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 (5/4 Nr Ms 00 (3-way Val)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Boonsboro, MD 21713
Danny R.
Job Details:
06/07/2022
cx didnt have pop and i didnt have internet to check when she calls back send ui and main coontrol the ui is dead; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Leesburg, VA 20176
Richard B.
Job Details:
06/07/2022
"CX complant, Washer starts by itself and tub fills. Prior diagnosis found fstuck key error code After cycling power error code returned, Replaced console and synched console to control , Machine working as designed after calibration cycle. Advised CX buttons are as senesitive as a cell phone and cant be pushed but just touched gently. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Virginia Beach, VA 23456
Carl A.
Job Details:
06/07/2022
"cx complaint unit not cooling,checked unit to find noise buzzing from compressor ,found compressor locked up and ohmed out read open on windings; ordrng 1 W11574734 (Compressor) and 2 W11504445 (5/4 Nr Ms 00 (3-way Valve To Drier))s and 2 W11504431 (7/5 Nr Ms 00 (suction Line To Condenser))s and 1 W11578027 (Assembly, Evaporator) and 2 W11506620 ( 8 Nk Al 00 (capillary Tube To Evaporator - Cut/splice On Aluminum Portion Of Old)s and 2 W11504450 (4/1.8 Nr Ms 00 (capillary Tube To Evaporator))s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 (5/4 Nr Ms 00 (3-way Val)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Ranson, WV 25438
Danny R.
Job Details:
06/07/2022
"i got here and checked unit for last cycle run it had only had sensor wash on and heat dry not hi temp wash , sani rinse and extred heated dry on when checked last cycyle run . checked diag and unit doesnt have erro codes either unit passed diag cx had dished here most are plactic which doesnt dry well per wp tech line . found no erro codes and lots of soap build up in unit . per tech line unit take to loong to get hot water and in rinse only risnse on cold water and doesnt have hot work . said unit should be run on hi temo wash . sani rinse and extended hi temp dry . same s code as before spoke to andrew at tech line nothing is wrong with unit cx water gets cold fast and takes long time to heat to 120 or hoter ."
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Mount Airy, MD 21771
Brian R.
Job Details:
06/07/2022
came out to replace parts ordered. replaced pump first to test unit. unit fillede and just sat. sum p would not kick on. went to replace other parfs and inner door is damaged. did not install other parts as cx said ikts been 6 months since unit was down and shes calling to try to get unit replaced due to issues and down time. will bring parts back if repair goes through. also ordered control per codes in unit. unit showed F6E4 float switch open code new pump had a piece of plug at motor broke but plug was tight and in place. unit just fills and sits. as soon as parts are in office will schedule.; ordrng 1 W10908291 (Inner Door) and 1 WPW10591570 (Sump and Motor) and 1 W11225084 (Control) and 1 WPW10195039 (Float Switch)
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ00
Near Salisbury, MD 21804
Alexander W.
Job Details:
06/07/2022
"CX stated unit not making ice at all, inspected tested and verified cx complaint found inlet valve is defective and filter head defective ordering both cannot resched at this time due to zone; ordrng 1 WPW10420083 (valve) and 1 W11346623 (filter head)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Ranson, WV 25438
Danny R.
Job Details:
06/07/2022
"i got here and checked unit for last cycle run it had only had sensor wash on and heat dry not hi temp wash , sani rinse and extred heated dry on when checked last cycyle run . checked diag and unit doesnt have erro codes either unit passed diag cx had dished here most are plactic which doesnt dry well per wp tech line . found no erro codes and lots of soap build up in unit . per tech line unit take to loong to get hot water and in rinse only risnse on cold water and doesnt have hot work . said unit should be run on hi temo wash . sani rinse and extended hi temp dry . same s code as before spoke to andrew at tech line nothing is wrong with unit cx water gets cold fast and takes long time to heat to 120 or hoter ."
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Mount Airy, MD 21771
Brian R.
Job Details:
06/07/2022
came out to replace parts ordered. replaced pump first to test unit. unit fillede and just sat. sum p would not kick on. went to replace other parfs and inner door is damaged. did not install other parts as cx said ikts been 6 months since unit was down and shes calling to try to get unit replaced due to issues and down time. will bring parts back if repair goes through. also ordered control per codes in unit. unit showed F6E4 float switch open code new pump had a piece of plug at motor broke but plug was tight and in place. unit just fills and sits. as soon as parts are in office will schedule.; ordrng 1 W10908291 (Inner Door) and 1 WPW10591570 (Sump and Motor) and 1 W11225084 (Control) and 1 WPW10195039 (Float Switch)
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ00
Near Salisbury, MD 21804
Alexander W.
Job Details:
06/07/2022
"CX stated unit not making ice at all, inspected tested and verified cx complaint found inlet valve is defective and filter head defective ordering both cannot resched at this time due to zone; ordrng 1 WPW10420083 (valve) and 1 W11346623 (filter head)"
We serviced a
JENN-AIR DISHWASHER
Model JDB9200CWS1
Near Lititz, PA 17543
Justin L.
Job Details:
06/07/2022
cx thought they had a warranty on unit. after providing model and serial and informing them it was 7 years old and there was no longer entitlements cx decided to cancel the call at the door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chester, VA 23831
Chris B.
Job Details:
06/07/2022
replaced fitting and seated door gasket unit working as desighned no leaks
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Alexandria, VA 22312
Lloyd B.
Job Details:
06/07/2022
Called cx so i could get past the gate and he says he lives in FL and will call wp
We serviced a
JENN-AIR DISHWASHER
Model JDB9200CWS1
Near Lititz, PA 17543
Justin L.
Job Details:
06/07/2022
cx thought they had a warranty on unit. after providing model and serial and informing them it was 7 years old and there was no longer entitlements cx decided to cancel the call at the door
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Baltimore, MD 21212
Keith H.
Job Details:
06/07/2022
replaced latch but found control shorted so also need new control; ordrng 1 W11419171 (control)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Alexandria, VA 22312
Lloyd B.
Job Details:
06/07/2022
Called cx so i could get past the gate and he says he lives in FL and will call wp
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Monrovia, MD 21770
Ricky E.
Job Details:
06/07/2022
ck fnd units wash plate is warped and generates a noise when washing.. no stored errors and the unit passes calibration.. need parts...; ordrng 1 W10752283 (washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chester, VA 23831
Chris B.
Job Details:
06/07/2022
replaced fitting and seated door gasket unit working as desighned no leaks
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Annapolis, MD 21401
Shane B.
Job Details:
06/07/2022
installed all ordered parts and cleared ice form freezer evap. restored power and unit began cooling. set unit to recomended temps. advised cx give it 48 hours to get to correct temp. unit is workign as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Monrovia, MD 21770
Ricky E.
Job Details:
06/07/2022
ck fnd units wash plate is warped and generates a noise when washing.. no stored errors and the unit passes calibration.. need parts...; ordrng 1 W10752283 (washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Ellicott City, MD 21042
Robert L.
Job Details:
06/07/2022
"installed harness thermistor and clip on evap and replaced control box per previous, tested all ops ok"
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Annapolis, MD 21401
Shane B.
Job Details:
06/07/2022
installed all ordered parts and cleared ice form freezer evap. restored power and unit began cooling. set unit to recomended temps. advised cx give it 48 hours to get to correct temp. unit is workign as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Littlestown, PA 17340
Marc M.
Job Details:
06/07/2022
cx complaint unit still over cooling in fc. cx stated that the thermometer he has been using has been averaging around 14-16 degrees. upon arrival the cx thermometer showed -6. checked temp using itmes in FC and a thermal coupler. found temps on FC items in the range of -8 to -10 degrees. contacted techline again to document and techline determined unit will be sent to product review. cx will be contacted within 2-3 buisiness days. sr7733300869
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Baltimore, MD 21212
Keith H.
Job Details:
06/07/2022
replaced latch but found control shorted so also need new control; ordrng 1 W11419171 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23453
Carl A.
Job Details:
06/07/2022
"cx complaint of unit not filling,checked unit to find the following error code F8E1 found that the vales engaing but not opening,also board doing strange things ordering parts needed for repairs; ordrng 1 W11513255 (Water Inlet Assembly (complete)) and 1 W11513246 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Littlestown, PA 17340
Marc M.
Job Details:
06/07/2022
cx complaint unit still over cooling in fc. cx stated that the thermometer he has been using has been averaging around 14-16 degrees. upon arrival the cx thermometer showed -6. checked temp using itmes in FC and a thermal coupler. found temps on FC items in the range of -8 to -10 degrees. contacted techline again to document and techline determined unit will be sent to product review. cx will be contacted within 2-3 buisiness days. sr7733300869
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Ellicott City, MD 21042
Robert L.
Job Details:
06/07/2022
"installed harness thermistor and clip on evap and replaced control box per previous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23453
Carl A.
Job Details:
06/07/2022
"cx complaint of unit not filling,checked unit to find the following error code F8E1 found that the vales engaing but not opening,also board doing strange things ordering parts needed for repairs; ordrng 1 W11513255 (Water Inlet Assembly (complete)) and 1 W11513246 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Carlisle, PA 17013
Drew B.
Job Details:
06/07/2022
"removed evap, compressor dryer , installed new pan, harness, and foudn ui is correct pn but gray ui not black reordered and pulled vaccum and filled 6.0z of 134a and watched evap get full frost pattern cooling should be functional in 24 hours of temp call to reschd with the deli ui and verify its black; ordrng 1 WPW10769076 (deli ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near Petersburg, VA 23803
Chris B.
Job Details:
06/07/2022
cx complaint unit has dent in front panel ordering front ss panel; ordrng 1 W10274902 (ss front panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Courtland, VA 23837
Zachery R.
Job Details:
06/07/2022
"installed trackstops, tested, top rack is sliding freely as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Carlisle, PA 17013
Drew B.
Job Details:
06/07/2022
"removed evap, compressor dryer , installed new pan, harness, and foudn ui is correct pn but gray ui not black reordered and pulled vaccum and filled 6.0z of 134a and watched evap get full frost pattern cooling should be functional in 24 hours of temp call to reschd with the deli ui and verify its black; ordrng 1 WPW10769076 (deli ui)"
We serviced a
JENN-AIR WINE CELLAR
Model JUWFR242HL01
Near Gaithersburg, MD 20878
Julian H.
Job Details:
06/07/2022
BRAND NEW BUILD HOME CX complaint about shelf wood is chipped confirmed ordering shelf less than 30 days cosmetic issue; ordrng 1 W11359429 (upper shelf)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Courtland, VA 23837
Zachery R.
Job Details:
06/07/2022
"installed trackstops, tested, top rack is sliding freely as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Herndon, VA 20171
Richard B.
Job Details:
06/07/2022
"CX complant , No ice, Prior diafnosis found unit needs control , Installed control kit and cycled power, Advised CX may take 24 hrs to produce ice. RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near Petersburg, VA 23803
Chris B.
Job Details:
06/07/2022
cx complaint unit has dent in front panel ordering front ss panel; ordrng 1 W10274902 (ss front panel)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Chesterfield, VA 23838
John P.
Job Details:
06/07/2022
"CX complaint unit not illuminating checked wires on UI and found all seated, retested ui still not illuminating, ordering UI.; ordrng 1 W11583883 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Herndon, VA 20171
Richard B.
Job Details:
06/07/2022
"CX complant , No ice, Prior diafnosis found unit needs control , Installed control kit and cycled power, Advised CX may take 24 hrs to produce ice. RB"
We serviced a
JENN-AIR WINE CELLAR
Model JUWFR242HL01
Near Gaithersburg, MD 20878
Julian H.
Job Details:
06/07/2022
BRAND NEW BUILD HOME CX complaint about shelf wood is chipped confirmed ordering shelf less than 30 days cosmetic issue; ordrng 1 W11359429 (upper shelf)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Chesterfield, VA 23838
John P.
Job Details:
06/07/2022
"CX complaint unit not illuminating checked wires on UI and found all seated, retested ui still not illuminating, ordering UI.; ordrng 1 W11583883 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details:
06/07/2022
customer stated noise from the fridge area but has had unit away from wall taped up power cord tag and pushed in customer finding water on fridge gasket and iced on top inside door removed crisper drawer found large ice build up below in fridge checked valve found valve leaking water into fridge area ordering valve; ordrng 1 WPW10312696 (inlet valve)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4207JZ0
Near Virginia Beach, VA 23455
Carl A.
Job Details:
06/07/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesterfield, VA 23838
John P.
Job Details:
06/07/2022
"CX complaint unit not drying dishes check unit found why you're not seated on element, seated wire tested working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details:
06/07/2022
customer stated noise from the fridge area but has had unit away from wall taped up power cord tag and pushed in customer finding water on fridge gasket and iced on top inside door removed crisper drawer found large ice build up below in fridge checked valve found valve leaking water into fridge area ordering valve; ordrng 1 WPW10312696 (inlet valve)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4207JZ0
Near Virginia Beach, VA 23455
Carl A.
Job Details:
06/07/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chesterfield, VA 23838
John P.
Job Details:
06/07/2022
"CX complaint unit not drying dishes check unit found why you're not seated on element, seated wire tested working as designed"
We serviced a
WHIRLPOOL DRYER
Model WED8120HW0
Near Dumfries, VA 22026
Demonte S.
Job Details:
06/07/2022
Installed Belt. Tested the unit. Still Dryer Drum will not rotate. Checked Thermal Fuse. I'm getting 0.0 Ohms. Installed new Thermal Fuse. Tested the unit. Still Drum will not start only on Normal sittings. Called Whirlpool Techline Ref # 7733830248. No Model / Serial in the system. New Console will not save Model / Serial. Put old User Interface in. Tested the unit. Drum is now working as Designed. ; used 2 W10909685 ( Whirlpool Dryer Thermal Fuse) from stock
We serviced a
WHIRLPOOL DRYER
Model MED7230HC2
Near McLean, VA 22101
Jason A.
Job Details:
06/07/2022
CX complaint DRYER turns off before load is dry. Same load in timed dry gets dry. This issue was not fwd to VIA. CX specifically explained to customer service the issue. Test moisture sensor feedback in diagnotic. No change in value when wet towel placed across sensor. CX doesnt want JJ to return - NO JJ! > JJ; ordrng 1 WPW10298258 (moisture sensor harns) and 1 WP8557403 (thrmst-fix hi limit) and 1 280148 (Thermal cutoff)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Chesterfield, VA 23838
John P.
Job Details:
06/07/2022
"CX complaints frosting in freezer compartment and fresh food compartment, checked unit found gasket not sealing around doors adjusted doors and plastic washer bushings on hinges to allow doors to seal to the cabinet unit now sealing and no longer allowing air to enter unit.."
We serviced a
WHIRLPOOL DRYER
Model WED8120HW0
Near Dumfries, VA 22026
Demonte S.
Job Details:
06/07/2022
Installed Belt. Tested the unit. Still Dryer Drum will not rotate. Checked Thermal Fuse. I'm getting 0.0 Ohms. Installed new Thermal Fuse. Tested the unit. Still Drum will not start only on Normal sittings. Called Whirlpool Techline Ref # 7733830248. No Model / Serial in the system. New Console will not save Model / Serial. Put old User Interface in. Tested the unit. Drum is now working as Designed. ; used 2 W10909685 ( Whirlpool Dryer Thermal Fuse) from stock
We serviced a
WHIRLPOOL DRYER
Model MED7230HC2
Near McLean, VA 22101
Jason A.
Job Details:
06/07/2022
CX complaint DRYER turns off before load is dry. Same load in timed dry gets dry. This issue was not fwd to VIA. CX specifically explained to customer service the issue. Test moisture sensor feedback in diagnotic. No change in value when wet towel placed across sensor. CX doesnt want JJ to return - NO JJ! > JJ; ordrng 1 WPW10298258 (moisture sensor harns) and 1 WP8557403 (thrmst-fix hi limit) and 1 280148 (Thermal cutoff)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Chesterfield, VA 23838
John P.
Job Details:
06/07/2022
"CX complaints frosting in freezer compartment and fresh food compartment, checked unit found gasket not sealing around doors adjusted doors and plastic washer bushings on hinges to allow doors to seal to the cabinet unit now sealing and no longer allowing air to enter unit.."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Herndon, VA 20171
Richard B.
Job Details:
06/07/2022
"Arrived at door and told CX there would be another service call of 120 with addition to second tech fee alsong with parts and tax + labor due to being two months has passed. Told CX they sometimes make exceptions if it is 35 days but not two months , CX is calling company , Tried explaining to me how unprofessional it is , I told her i am just a field tech and dont mandate Co. policy , RB."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Waldorf, MD 20603
Robert A.
Job Details:
06/07/2022
Cx complaint that the unit is leaking from the RC. I inspected the unit and confirmed the complaint. I found the drain tube from the RC clogged. I attempted to unclog it with a steamer and a 1/4 in plastic tube. It began to flow a little but never sufficient enough. I seen no debris come out of the tube. I called techline and they deemed it unrepairable saying the tube may be kinked or pinched in the cabinet. The cx will call their service company. sr7733820914
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Frederick, MD 21702
Ricky E.
Job Details:
06/07/2022
"installed parts and verified operation, unit cks ok..."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Herndon, VA 20171
Richard B.
Job Details:
06/07/2022
"Arrived at door and told CX there would be another service call of 120 with addition to second tech fee alsong with parts and tax + labor due to being two months has passed. Told CX they sometimes make exceptions if it is 35 days but not two months , CX is calling company , Tried explaining to me how unprofessional it is , I told her i am just a field tech and dont mandate Co. policy , RB."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Waldorf, MD 20603
Robert A.
Job Details:
06/07/2022
Cx complaint that the unit is leaking from the RC. I inspected the unit and confirmed the complaint. I found the drain tube from the RC clogged. I attempted to unclog it with a steamer and a 1/4 in plastic tube. It began to flow a little but never sufficient enough. I seen no debris come out of the tube. I called techline and they deemed it unrepairable saying the tube may be kinked or pinched in the cabinet. The cx will call their service company. sr7733820914
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Frederick, MD 21702
Ricky E.
Job Details:
06/07/2022
"installed parts and verified operation, unit cks ok..."
We serviced a
KITCHENAID MICROWAVE
Model KHHC2090SSS0
Near Dagsboro, DE 19939
Michael E.
Job Details:
06/07/2022
"CX complaint: F9Q error code. Tested and verified complaint. Plugs are secure. Ordering control assembly. CX paid for service, S&H and parts. CX owes 110.00 on repair visit. Scheduled repair visit for 6/23 any time.; ordrng 1 WPW10116267 (cntrl-elec)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL02
Near Sterling, VA 20165
Richard B.
Job Details:
06/07/2022
"CX complant. Microwave not working all the time. Prior diagnosis found microwave dosent start all the time, After pulling microwave out and romoving coonsole found microwave top vent is bent and needs to be replaced due to possibally holding wings on sides from door. closing. Called Techline. Techline suggests replacing other parts at same time as trim piece vent due to difficulty SR 7733821202 Trim not in stock , Further work needed, Two tech door left at CX house due to size RB; ordrng 1 461968973241 (trim door upper vent) and 1 RIVITGUN (RIVIT GUN)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Frederick, MD 21703
Ricky E.
Job Details:
06/07/2022
"ck fnd unit not drying per the customer. ran diag and fnd a no heat error. the unit will heat in diag. the unit needed the main control.. replaced the part, unit cks ok.."
We serviced a
KITCHENAID MICROWAVE
Model KHHC2090SSS0
Near Dagsboro, DE 19939
Michael E.
Job Details:
06/07/2022
"CX complaint: F9Q error code. Tested and verified complaint. Plugs are secure. Ordering control assembly. CX paid for service, S&H and parts. CX owes 110.00 on repair visit. Scheduled repair visit for 6/23 any time.; ordrng 1 WPW10116267 (cntrl-elec)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL02
Near Sterling, VA 20165
Richard B.
Job Details:
06/07/2022
"CX complant. Microwave not working all the time. Prior diagnosis found microwave dosent start all the time, After pulling microwave out and romoving coonsole found microwave top vent is bent and needs to be replaced due to possibally holding wings on sides from door. closing. Called Techline. Techline suggests replacing other parts at same time as trim piece vent due to difficulty SR 7733821202 Trim not in stock , Further work needed, Two tech door left at CX house due to size RB; ordrng 1 461968973241 (trim door upper vent) and 1 RIVITGUN (RIVIT GUN)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Frederick, MD 21703
Ricky E.
Job Details:
06/07/2022
"ck fnd unit not drying per the customer. ran diag and fnd a no heat error. the unit will heat in diag. the unit needed the main control.. replaced the part, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW08
Near Harrisonburg, VA 22802
Kyle A.
Job Details:
06/07/2022
Cx complaint of unit not cooling. Did confi4m and found compressor comes on but unit is producing no frost patter. Will need to return with compressor and charge system ; ordrng 1 R600 (R600) and 1 Nitro (Nitro) and 1 W11578208 (Compresor) and 3 W11504420 (Coupler)s and 3 W11504431 (Discharge to compressor)s and 3 W11506622 (Charging tube to compressor)s and 3 W11506635 (Access coupler)s and 3 W11109499 (Coupler)s and 3 W11506623 (Drier to condenser)s and 3 W11504448 (Cap tube to drier)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Rockville, MD 20852
Roberto I.
Job Details:
06/07/2022
"Cx complaint no cool. found both compartment at room temp. Fans running, compressor not running. Inverter received 120V and 3.6Vdc. compressor resistance reading 12ohm and 12 ohm. Called tech line, spoke to Bruce (sr # 7733829695). He advised to replace the inverter. Cx stated that another company already replaced the inverter and didn't work and they said the compressor is bad. According to tech line the compressor seems to be good and the inverter should be replaced. Quothe the repair 497.70 with 110 labor for inverter W11087200 replacement. Cx needs more time to make a decision. Collected 120; ordrng 1 W11087200 (inverter)"
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPB6
Near Knoxville, MD 21758
Ricky E.
Job Details:
06/07/2022
"no issues at time of service, customer canceled"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW08
Near Harrisonburg, VA 22802
Kyle A.
Job Details:
06/07/2022
Cx complaint of unit not cooling. Did confi4m and found compressor comes on but unit is producing no frost patter. Will need to return with compressor and charge system ; ordrng 1 R600 (R600) and 1 Nitro (Nitro) and 1 W11578208 (Compresor) and 3 W11504420 (Coupler)s and 3 W11504431 (Discharge to compressor)s and 3 W11506622 (Charging tube to compressor)s and 3 W11506635 (Access coupler)s and 3 W11109499 (Coupler)s and 3 W11506623 (Drier to condenser)s and 3 W11504448 (Cap tube to drier)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Rockville, MD 20852
Roberto I.
Job Details:
06/07/2022
"Cx complaint no cool. found both compartment at room temp. Fans running, compressor not running. Inverter received 120V and 3.6Vdc. compressor resistance reading 12ohm and 12 ohm. Called tech line, spoke to Bruce (sr # 7733829695). He advised to replace the inverter. Cx stated that another company already replaced the inverter and didn't work and they said the compressor is bad. According to tech line the compressor seems to be good and the inverter should be replaced. Quothe the repair 497.70 with 110 labor for inverter W11087200 replacement. Cx needs more time to make a decision. Collected 120; ordrng 1 W11087200 (inverter)"
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPB6
Near Knoxville, MD 21758
Ricky E.
Job Details:
06/07/2022
"no issues at time of service, customer canceled"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
06/07/2022
Cx complaint unit is not working properly inspected unit found door is warped as well as the hinge ordering parts ; ordrng 1 LW10916048 (dor-fip) and 1 W11169703 (shim) and 1 WP2261963 (hinge-door) and 1 W10853622 (cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Bethesda, MD 20814
Roberto I.
Job Details:
06/07/2022
"Cx complaint no cool. Found unit at room temperatrure. Fc fan, Rc fan and condenser fan ok, compressor not runnig. Resistance reading on compressor black blue 9.5 ohm, blue red 16.5 ohm, black red 26 ohm. Called tech line, spoke to Drew (sr # 7733828290), after few voltage check we found out that the orion board didn't receive voltage signal on p4 connector. Main board had 12Vdc on p4 but this was not received by the orion board. After continuity test, found black wire from p4 connector open inside the cabinet. The unit cannot be repaired. Suggested to cx to get in touch with KitchenAid and explain the situation. Collected 120"
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Chesapeake, VA 23320
Austin D.
Job Details:
06/07/2022
"cx complaint the unit is not heating correctly checked the unit and found that the terminal block was defective. therefore, i repalced wtih a new one. tested unit is running as designed. the plug did feel loose in outlet and advised cx that the outlet may need to be serviced soon. cx agreed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
06/07/2022
Cx complaint unit is not working properly inspected unit found door is warped as well as the hinge ordering parts ; ordrng 1 LW10916048 (dor-fip) and 1 W11169703 (shim) and 1 WP2261963 (hinge-door) and 1 W10853622 (cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Bethesda, MD 20814
Roberto I.
Job Details:
06/07/2022
"Cx complaint no cool. Found unit at room temperatrure. Fc fan, Rc fan and condenser fan ok, compressor not runnig. Resistance reading on compressor black blue 9.5 ohm, blue red 16.5 ohm, black red 26 ohm. Called tech line, spoke to Drew (sr # 7733828290), after few voltage check we found out that the orion board didn't receive voltage signal on p4 connector. Main board had 12Vdc on p4 but this was not received by the orion board. After continuity test, found black wire from p4 connector open inside the cabinet. The unit cannot be repaired. Suggested to cx to get in touch with KitchenAid and explain the situation. Collected 120"
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Chesapeake, VA 23320
Austin D.
Job Details:
06/07/2022
"cx complaint the unit is not heating correctly checked the unit and found that the terminal block was defective. therefore, i repalced wtih a new one. tested unit is running as designed. the plug did feel loose in outlet and advised cx that the outlet may need to be serviced soon. cx agreed."
We serviced a
KITCHENAID ICE MAKER
Model KUIC15NRXS1
Near Sterling, VA 20166
Richard B.
Job Details:
06/07/2022
"CX complant. Pump failed after last repairs. Installed new pump and cycled machine on and machine filled , Flushed and filled again and then started producing ice. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Fairfax, VA 22031
Demonte S.
Job Details:
06/07/2022
Inspected the unit. Found that the cx is saying that the Freezer Door isn't Sealing. Checked the Freezer Door. Found that the Lower Door Screw was in the holder witch caused the Door not to Seal. Due to this the whole Evaporator in the Freezer is Frost / Iced Over. Removed almost all the Ice from the Door so the Door could seal until we come back to replace the Evaporator Cover with Thermistors & Fan Motor. Please see Sd Pictures if any questions.; ordrng 1 W11394920 (COVER-EVAP) and 1 W11407678 (Whirlpool Refrigerator Icebox Fan)
We serviced a
WHIRLPOOL FREEZER
Model WRT318FMDM09
Near ,
Ezra M.
Job Details:
06/07/2022
"new home, unoccupied. ice in bottom of freezer, unit defrosting, drain hole frozen over. ordering heat probe; ordrng 1 819043 (heat-probe)"
We serviced a
KITCHENAID ICE MAKER
Model KUIC15NRXS1
Near Sterling, VA 20166
Richard B.
Job Details:
06/07/2022
"CX complant. Pump failed after last repairs. Installed new pump and cycled machine on and machine filled , Flushed and filled again and then started producing ice. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Fairfax, VA 22031
Demonte S.
Job Details:
06/07/2022
Inspected the unit. Found that the cx is saying that the Freezer Door isn't Sealing. Checked the Freezer Door. Found that the Lower Door Screw was in the holder witch caused the Door not to Seal. Due to this the whole Evaporator in the Freezer is Frost / Iced Over. Removed almost all the Ice from the Door so the Door could seal until we come back to replace the Evaporator Cover with Thermistors & Fan Motor. Please see Sd Pictures if any questions.; ordrng 1 W11394920 (COVER-EVAP) and 1 W11407678 (Whirlpool Refrigerator Icebox Fan)
We serviced a
WHIRLPOOL FREEZER
Model WRT318FMDM09
Near ,
Ezra M.
Job Details:
06/07/2022
"new home, unoccupied. ice in bottom of freezer, unit defrosting, drain hole frozen over. ordering heat probe; ordrng 1 819043 (heat-probe)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW05
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details:
06/07/2022
cx complaint unit wa sleaking out of freezer door. found ice build up on bottom of freezer. ice maker was off. found drain tube clogged for evap. installed drian kit and unit is now good to go and draining. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Richmond, VA 23233
Gill G.
Job Details:
06/07/2022
replaced impeller and auger motor. tested. unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Georgetown, DE 19947
Frederick R.
Job Details:
06/07/2022
"Unit being taken back to RAC Seaford to be cleaned before any work is done. The back is full of dirt, dead caked bugs, dirty underwear behind compressor. Condenser and drip pan completely clogged with lint, dirt and dead bugs. Spoke to Ryan the DM from RAC. He authorized unit unit to moved. RAC will call and reschedule. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW05
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details:
06/07/2022
cx complaint unit wa sleaking out of freezer door. found ice build up on bottom of freezer. ice maker was off. found drain tube clogged for evap. installed drian kit and unit is now good to go and draining. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Richmond, VA 23233
Gill G.
Job Details:
06/07/2022
replaced impeller and auger motor. tested. unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Georgetown, DE 19947
Frederick R.
Job Details:
06/07/2022
"Unit being taken back to RAC Seaford to be cleaned before any work is done. The back is full of dirt, dead caked bugs, dirty underwear behind compressor. Condenser and drip pan completely clogged with lint, dirt and dead bugs. Spoke to Ryan the DM from RAC. He authorized unit unit to moved. RAC will call and reschedule. Job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Ijamsville, MD 21754
Ricky E.
Job Details:
06/07/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model MAH2400AWW
Near Washington, DC 20004
Ricardo S.
Job Details:
06/07/2022
"I explain to the client that some parts are not available, so the client does not want the service"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Stephenson, VA 22656
Ezra M.
Job Details:
06/07/2022
"unit leaking. found unit leaking from water valves, will need new valve assembly. replaced from v/s, tested with console off to verify new valves not leaking; ordrng 1 W11220230 (valve), used 1 W11220230 (valve) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Ijamsville, MD 21754
Ricky E.
Job Details:
06/07/2022
"installed parts and verified operation, unit cks ok.."