We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Harrisonburg, VA
Danny R.
Job Details:
05/22/2023
cx states lint pulls off . checked unit and found seal is coming off and vent is leaking needs vent and seal; ordrng 1 WPW10128606 (blowr vent) and 1 WP697813 (seal)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Vienna, VA 22180
Christian C.
Job Details:
05/22/2023
Cx complaint some buttons do not work on console. Inspected unit found some leds on console do not light up. Power cycled unit and reseated connections. All leds now light up. No errors stored. Ran through diag cycle no issues. If cx calls back order W11622500-console.
We serviced a
WHIRLPOOL RANGE
Model WOS52ES4MW0
Near Timberville, VA 22853
Danny R.
Job Details:
05/22/2023
cx complaint unit does work . i found misswire code in unit has good power i think control or wiring issues called techline and found unit has bad control also wp doeesnt havbe a good wiring diagram for unit; ordrng 1 W11594257 (ui control) and 1 W11594418 (control board)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Newport News, VA 23604
Orbie
Job Details:
05/22/2023
cx complaint hole in basket. verified cx complaint. unit needs basket to complete repair. advised cx part would be shipping directly to her and that she would need to call us when it arrives.; ordrng 1 W11513243 (basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Upper Marlboro, MD 20772
Shawn D.
Job Details:
05/22/2023
replaced diffuser and tested and new one sounds good at this time unit is good
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Chesapeake, VA 23325
Justin W.
Job Details:
05/22/2023
cx complaint unit wont turn. checked unit to find belt slipped off and error code f7e1. applied loctite and tightened nut. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Stafford, VA 22554
Robert W.
Job Details:
05/22/2023
Replaced valve and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Potomac Falls, VA 20165
Jason A.
Job Details:
05/22/2023
CX complaint FRIDGE water leak. Found unit has water shut off behind unit. Turned on unit & test water dispenser & water leaks out of incomplete coupler located to left of filter. See SDpics > JJ; ordrng 1 WP2300868 (Union coupler)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558FEZ03
Near Timberville, VA 22853
Danny R.
Job Details:
05/22/2023
"cx complaint door gasket leaking air , i found gasket failure and leeaking will need 2 gaskets i replaced one and ordered another; ordrng 1 W10830162 (gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Richmond, VA 23233
Joseph D.
Job Details:
05/22/2023
Found fill tube heater wire not fully seated. Reseated harness and now fill tube is melted. Working properly .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near McLean, VA 22101
Simon
Job Details:
05/22/2023
CX complaints refrigrator side temprature not cooling properly .UNIT checkes diffuser was open not closing .replaced a new diffuser .unit checke good air flow.temprature set as reccomended.SZ
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Lewes, DE 19958
Michael E.
Job Details:
05/22/2023
CX complaint: unsure if sounds are bad. Tested and verified complaint. Unit is working properly and making no unusual sounds. I helped CX understand controls and using unit. Unit is working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leesburg, VA 20176
Ricky E.
Job Details:
05/22/2023
"installed parts, unit cks ok.."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Lewes, DE 19958
Michael E.
Job Details:
05/22/2023
"Replaced control, console and door panel as per previous diagnosis. Tested unit and it is not working proper;ly. Left button LEDs only come on in diagnostic and unit will not run diagnostic cycle. Then i put original control back on and unit is working properly at this time. I asked CX to pay attention to unit and if prowash does not come on at any point then to immediately call it in. 3 replacement control boards would not run unit. Only the original control works on this unit. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Leesburg, VA 20176
Ricky E.
Job Details:
05/22/2023
"installed part, unit cks ok.. drain pan damaged during reinstall of the unit. the unit and pan are too close to the wall and cracked when trying to put the unit back, pics in sd;"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2451XTSS2
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details:
05/22/2023
Arrived to find unit still installed. Informed cx it was supposed to be removed but she said someone had come out and removed kickplate. Informed cx whole unit had to be removed from cabinet and contacted cx daughter and informed her as well. Cx will need to have unit removed before parts can be replaced; saved tckt
We serviced a
KITCHENAID HOOD
Model KVWB406DSS4
Near Haymarket, VA 20169
Daniel J.
Job Details:
05/22/2023
replaced right side clip now staying in place
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Rockville, MD 20852
Julian H.
Job Details:
05/22/2023
replaced part & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Suffolk, VA 23435
Zachery R.
Job Details:
05/22/2023
"replaced hinge, tested, unit working as designed."
We serviced a
KITCHENAID DBL WALL OVEN
Model KODT100ESS04
Near Potomac, MD 20854
Julian H.
Job Details:
05/22/2023
CX complaint about unit being smokey on top Ran a 500*F bake cycle on upper oven couldnt reproduce any odors oven preheat & worked fine no error codes stored on system CX PIF FOR SVC CALL THRU APP
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Poquoson, VA 23662
Lucas R.
Job Details:
05/22/2023
"replaced interlock and fuse, tested, reinstalled, tested again, unit working as designed."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Gettysburg, PA 17325
Drew B.
Job Details:
05/22/2023
replaced vent same results.. the frame doesnt appear bent @ all and i called TL about issue being mulitple same part replaced.. Techline said no issue with unit after 4th total vent replacmeent wanted cx to contact wp or contractor about install?? no further parts replaced per TL recommendations robert
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Huntingtown, MD 20639
Shawn D.
Job Details:
05/22/2023
"cx complaint issues returned water in dispenser and clothes not draining. inspected unit and dispenser has some water in it but per manual this is normal. checked unit for error codes and has f0e5, service cycle completed and sounds good. checked under unit to find gearcase is leaking oil is slung all under unit causing the off balance code cx said it did use to work good. ordering gearase slider and rotor. washplate came off but was stuck and might be a pain on return so ordering tha also incase for return 2 count job on return for gearcase; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W10902814 (washplate incase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashburn, VA 20148
Demonte S.
Job Details:
05/22/2023
"went to install harness and found out we had the wrong harness. pulled part number and called MR, ordered correct harness. further work needed; ordrng 1 w11546681 (whirlpool refrigerator harness) and 1 WPW10384183 (thermistor)"
We serviced a
MAYTAG DRYER
Model LDE7304ACE
Near Lancaster, PA 17601
Justin L.
Job Details:
05/22/2023
As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Gaithersburg, MD 20878
Ricardo S.
Job Details:
05/22/2023
"Replaced console assy, reset power, unit tested and oven works fine"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Ashburn, VA 20147
Ricky E.
Job Details:
05/22/2023
front panel shipped damaged..; ordrng 1 w11490883 (panel) and 1 661570V (belt) and 1 w11676491 (motor bracket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Riviera Beach, MD 21226
Alexander D.
Job Details:
05/22/2023
"cx provided pop to keep unit within 30day cosmetic warranty, pic saved. cx complaint front panel came dented. unit hasnt been installed yet. inspected unit and verified complaint. ordering front panel. call cx to schedule return visit once we have eta on parts; ordrng 1 W11613483 (front panel)"
We serviced a
WHIRLPOOL DRYER
Model Wed4815ew1
Near Winchester, VA 22601
Ezra M.
Job Details:
05/22/2023
"long dry times, verified proper voltage, heater working. checked outside, low air flow. found duct at bad angle behind unit, restricting air flow severly. .pulled unit forward, straightened vent, verified good air flow. unit working as designed."
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Arlington, VA 22202
Leon
Job Details:
05/22/2023
rcx complaint was unit kept getting a error code confirmed issue with cx replaced both blower fans then tested unit cx said it happens every 15 mins i didnt see it happen while i was here i belive everything is working like it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Petersburg, VA 23805
Zachery R.
Job Details:
05/22/2023
"cx complaint unit leaking, checked unit, come to find fill tube not seated to icemaker, reseated fill tube, tested, unit working as designed. advised cx to monitor unit for 24 hours."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near La Plata, MD 20646
Shane B.
Job Details:
05/22/2023
"complaint is the unit not finishing cycles, leaving clothes soaking wet. i checked for codes and fojund F5E2,F8E1. cleared codes and ran servie cycle. lid latch worked fine. no flow from cold valve. found supply has good pressure. replaced valves with VS part and tested again. both valves now have good flow. calibrated unit. working as desgined.; ordrng 1 W11038689 (valve VS SB), used 1 W11038689 (VALVE) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Virginia Beach, VA 23454
Carl A.
Job Details:
05/22/2023
"cx complaint ou unit leaving streaks on clothes and wrinkled ,advise the cx on poprper loading of unit and detegrent amounts that the streaks on the clothes were from too much detergent and on the wrinks on the porper loading technices tested unit works as designed cx not happy with the way the unit works advise cx to call whirlpool customer care"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS05
Near Towson, MD 21204
Shane M.
Job Details:
05/22/2023
"cx complaint the unit rc isnt cooling proper. found rc sitting around 48-50F. took rc evap cover off, unit was cooling FZ at the time but in the process of removing, unit went into cooling RC. sdpics. unit looks to be cooling proper. unit passed everything in test mode. replaced Rc evap fan w harness. advised cx give unit 48hrs to see a difference. pre id control board cx calls back. WPW10675033 board"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Washington, DC 20002
Samuel R.
Job Details:
05/22/2023
cx complaint unit is not making ice.inspected unti and found unit not making ice.ran test on ice maker and ice maker works fine.took temps found freezer at 27 degrees and checked fridge got 46 degrees.checked for leaks with uv light and could not find it.called office to get ss tech to chacke unit pressure.; snapped 2 QuickPics
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mechanicsville, MD 20659
Shane B.
Job Details:
05/22/2023
"cx complaint is the unit not filling with water, the unit running all day with 5-6min left on display, unit makes a clicking noise when agitating and goes off balance all the time. i checked for saved codes and found none. ran service cycle with no problems. everything looks perfect under the unit. suspension feels good. replaced control baord with preIDed part. restored power, calibrated unit and ran service cycle. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details:
05/22/2023
"Door wasnt engaging door switch, replaced door and tested unit. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near McLean, VA 22102
Simon
Job Details:
05/22/2023
CX complaints WASHER leaks ..unit checkes bellow top connector lose .replace bellow check all connector .error code f8e1 found long fill .unit tested diagnostic mode .no leaks and no error code.SZ
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Rockville, MD 20850
Ricardo S.
Job Details:
05/22/2023
"Left parts with cx, the magnatron is defective.. re-order part; ordrng 1 w11391712 (magnatron)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Disputanta, VA 23842
Zachery R.
Job Details:
05/22/2023
"cx complaint unit not cooling, checked unit, unit has been unplugged, compressor reading 8 amps, spoke with ar, was advised to order ss components, advised cx they will be contacted for return visit. collected $120 service fee; ordrng 1 W11580057 (compressor) and 1 W11504415 (lockring) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504433 (lockring) and 1 W11504447 (coupler) and 1 W11546692 (evap) and 1 W11504449 (coupler) and 1 W11506619 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model MET3800TW1
Near Alexandria, VA 22303
Lloyd B.
Job Details:
05/22/2023
"Cx complained the unit did not advance. Inspected the unit and found a broken door switch. I was able to remove the switch and keep it closed so when the latch was down, was able to hit the switch and advance. Job complete"
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Rhoadesville, VA 22542
Tanner B.
Job Details:
05/22/2023
"cold valve failed, replaced valve and tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Ellicott City, MD 21042
Robert L.
Job Details:
05/22/2023
"cx complaint not cooling fully, found temps 44 Fc 10 FC, all fans and compressor running, found 2 runs of frost pattern again,unit low on refrigerant or has leak, ordering compressor, evap and drier and fittings....3 count sealed system; ordrng 1 W11598434 (evap FC) and 1 W11506620 (fitting 20A) and 1 W11504450 (fitting 20B) and 1 W11109499 (drier-tube) and 1 W11504445 (fitting 25A) and 1 W11504447 (fitting 25B) and 1 W11574734 (compressor) and 1 W11504431 (fitting 26A) and 1 W11504415 (fitting 26B) and 1 W11506621 (fitting 26C) and 1 W11506635 (fitting 26D)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Virginia Beach, VA 23454
Carl A.
Job Details:
05/22/2023
"cx complaint of unit not working,checked unit to find the following error code F7E1found theat the cap was leaking,replaced cap tested and calibrated unit works as deisgned break down as follows 1/W11395618, cap service call break down as follows service call 120.00parts 49.08shipping 15.00labor 110.00sub total 294.08tax 2.94grand total 297.07deposit 297.07; ordrng 1 W11395618 (Capacitor CA / VS), used 1 W11395618 (Capacitor CA / VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Silver Spring, MD 20910
Brian F.
Job Details:
05/22/2023
"Cx states unit shaking during spin, tested, found suspension worn out, baket bounces after being pushed down. Replaced suspension, leveled unit, ran calibration, ran auto test, ran manual high speed spin test. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Locust Grove, VA 22508
Tanner B.
Job Details:
05/22/2023
"CONTACTED WPL TECHLINE ..Cx concern the unit going off balance after following all loading procedures .. found the suspension slightly bouncy , maybe just off by a tad.. replaced suspension since i had it.. unit didnt have errors , and unit would spin and shake just a tad but not move around like cx was experiencing .. Wpl stated if unit is on smooth floor feet cant grip and when unit goes off balance it will move.. tech had me check feet, the pad on bottom of feet are worn from going off balance .. he recommened to have cx get stair tread to place under feet once we replace them ..; ordrng 4 W11213957 (leveling legs)s"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Ellicott City, MD 21043
Emmanuel R.
Job Details:
05/22/2023
"Cs unit is making a loud noise, confirmed complaint. I found the right rear roller wheels has failed and making a horrible noise. Replaced wheel and idler but the new idler was louder then the old one, new idler is defective making a ticking sounds.Reinstalled old idler, unit is now working properly.; (I had to reinstall old idler because new one was ticking like crazy. Return defective part.)"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Ellicott City, MD 21042
Robert L.
Job Details:
05/22/2023
"cx complaint unit powers off randomly for different periods of time, then returns with a PF. at arrival working fine, tested all fans and defrost no shorts, possible controls issue, or deli harness, unplugged deli harness as a test for now , ordering fc fan motor , main, power supply and LED driver...will use harness on return, cx to monitor .... getting all 5 possible causes hopefully by time we head out it has shown better which is issue; ordrng 1 WPW10624574 (cntrl-elec power) and 1 WPW10675033 (cntrl-elec main) and 1 W10804160 (cntrl-elec LED driver) and 1 W11249952 (motor-evap)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Newport News, VA 23608
Orbie
Job Details:
05/22/2023
"upon arrival cx stated office said unit is in warranty. had cx call office, went to office. they couldn't find PoP. advised once they find POP to call us back. left with ty card. completing ticket unless they find PoP."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Williamsburg, VA 23188
Orbie
Job Details:
05/22/2023
replaced deli harness and icebox fan. tested unit appears to be working as designed. advised cx to monitor future operation.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gaithersburg, MD 20877
Ricardo S.
Job Details:
05/22/2023
"Cx complains that the unit not working properly, takes long time to dry, inspected unit, power cks ok,240vac, heater circuit cks ok, dryer heating fine, the air flow outside the house is bad, vent problem.."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Gettysburg, PA 17325
Drew B.
Job Details:
05/22/2023
replaced console and now fully operational cx tried out unit
We serviced a
WHIRLPOOL WASHER
Model MVW7232HWO
Near Smyrna, DE 19977
Frederick R.
Job Details:
05/22/2023
CX complaint is WM not washing. Inspected/tested and found unit has a faulty slider. Actaul model# for unit is MVW7232HWO.. Not a belt drive. Did not have slider in VS.. Contacted TF and he does and wanted me to throw stop on him at end of day. Spoke to ML and she is having the ticket transferred to TF. Did not charge CX on this visit.;
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Williamsburg, VA 23188
Orbie
Job Details:
05/22/2023
"cx complaint unit not working after repair. verified cx complaint. found open lid latch. replaced lid latch, strike not engaging lid latch. replaced strike from VS. 19.4 ohm at drain pump, but tilted unit back while reading from control and pump went to 0 ohm. unit needs harness to complete repair, also send tech with control and drain pump just to be safe.; ordrng 1 w11457841 (strike OA/VS)"
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ06
Near Salunga-Landisville, PA 17538
Justin L.
Job Details:
05/22/2023
"Cx complaint unit not cooling. Was able to access unit and found no frost pattern on the evaporator and could hear compressor trying to run but locked. Ohmed out compressor and found 0.3, 6.2, and 16 Ohms. Will need 2 call count sealed system repair. Ordering parts and spoke to VL setting return for Thursday 5/25/23. Collected for service call only as repair is covered by entitlements; ordrng 1 W11370574 (compressor cbe) and 1 W11109499 (drier cbe)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYB05
Near Washington, DC 20003
Samuel R.
Job Details:
05/22/2023
installed draintube.checked gasket and gasket is good was not needed
We serviced a
WHIRLPOOL WASHER
Model wtw5057lw0
Near Zion Crossroads, VA 22942
Kyle A.
Job Details:
05/22/2023
Cx complaint of unit not completing cycle. Did confirm and found backed out wire on shifter. Reseated wire and unit now spins as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Gaithersburg, MD 20886
Ricardo S.
Job Details:
05/22/2023
"Cx complans that the unit not washing at all, inspected unit, water valve and water level cks ok, the motor makes a clicking noise, conneciton cks ok, unit needs a new sump motor assy, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Odenton, MD 21113
Dustin F.
Job Details:
05/22/2023
"CX complaint: upper rack wont sit right, preventing door from closingInspected unit, confirmed CX complaint found upper rack adjuster wheel on front left side defective. replaced with PRE id Adjuster kit and tested unit, unit now working as intended."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS04
Near Lanham, MD 20706
Dustin F.
Job Details:
05/22/2023
"CX: unit not heating, while removing top panel to replace inverter. found waveguide burned contacted WP TL and spoke to austin advised unit was unrepairable due to waveguide defect."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Perry Hall, MD 21128
Neil H.
Job Details:
05/22/2023
REPLACED THE AUGER MOTOR UNIT TESTED GOOD.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Gaithersburg, MD 20882
Ricardo S.
Job Details:
05/22/2023
"Replaced parts, unit tested and wash motor works fine"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Virginia Beach, VA 23454
Carl A.
Job Details:
05/22/2023
"cx complaint of unit too hot to touch on consule and oven glass door called techline Kirk explain to techline that the outter glass was reaching 200 at 400 in cavity of oven and was told that it excesses max temp allow on the outter door glass was transfer to saftey spoke with Keshia and was advise that unit is working as designed did ajust oven door on recivers to see if it pulls closer to cabinet techline advise no parts to replaced at this time saftey"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Alexandria, VA 22305
Leon
Job Details:
05/22/2023
cx upper rack was broken went over pricing to fix cx said that he would buy and replaced the part his self
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Alexandria, VA 22305
Leon
Job Details:
05/22/2023
cx complaint is unit isnt cooling confirmed issue took evap cover off and seen there was no frost pattern pulled unit out and compressor wasnt super hot but it was hot rc temp was about 48D and fc was about 30D called sst jj told him my findings and he told me waht to order and said we need to do nitrogen test need sst for job; ordrng 1 W11557425 (compressor) and 2 W11504445 (couplers)s and 2 W11504447 (couplers)s and 2 W11504416 (couples)s and 2 W11504431 (couplers)s and 2 W11506621 (couplers)s and 2 W11506635 (Valve Coupler)s and 1 W11109499 (drier) and 1 W11598433 (evap) and 2 W11504423 (coupler)s and 2 W11504415 (coupler)s
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXPAA
Near Littlestown, PA 17340
Bernard M.
Job Details:
05/22/2023
"Replaced gasket and found the door latch is failing and not allowing the door to close and run cycles. Ordering latch, once approved contact cx to reschedule; ordrng 1 WPW10653840 (door latch)"
We serviced a
WHIRLPOOL DRYER
Model WET3300XQ0
Near Baltimore, MD 21231
Justin S.
Job Details:
05/22/2023
unit pulled out when i arrived. cx says the unit is making a squealing sound. confirmed. the idler is locked up. rollers spin freely. replaced the idler and tested. the unit is now spinning blowing and heating good without any odd noises. the unit is now good. left unit the way cx had it since they have a drain pan
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Clarksville, MD 21029
Robert L.
Job Details:
05/22/2023
"cx complaint all lights out found 1 in eac series out, replaced all 12 LEDs with updated modules per S-84638, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Sparrows Point, MD 21219
Alexander D.
Job Details:
05/22/2023
"cx complaint unit not spinning clothes out well, only agitator spinning in spin cycle. went over oow pricing with cx and he talked it over with his wife and they declined service since they can get a new one on sale this weekend. no service provided, no money collected"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Potomac, MD 20854
Julian H.
Job Details:
05/22/2023
"CX complaint about unit not making ice confirmed water to it found a small leak from water valve under unit reseated water line water tube kinked causing restriction of water to icemaker replaced with VS MUST WAIT 24 HRS TO SEE ICE; ordrng 1 WP2305541 (tube-water FOR RESTOCK JH VS), used 1 WP2305541 (water tube FOR RESTOCK JH VS) from stock"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Alexandria, VA 22301
Lloyd B.
Job Details:
05/22/2023
"The motor came incomplete and could not be installed, if installed, the risk of a MAJOR leak would be present. Ordering a complete motor/sump assy. Please take a before and after pic as currently there is none; ordrng 1 7578990208W11613570 (sump assy)"
We serviced a
WHIRLPOOL OVEN
Model KEBC277KSS05
Near Silver Spring, MD 20902
Brian F.
Job Details:
05/22/2023
"Cx states dust still coming from control compartment. Opened and cleaned comtrol compartment with a brush and a vacum, cx inspected and approved. Unit is now working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Washington, DC
Shawn D.
Job Details:
05/22/2023
cx complaint unit leaked again and was showing f8e4 errror code. inspected unit and error code went away but notice alot of rinse aid at bottom of tub. rinse aid section on dispenser is not locking down hard enough and is leaking causing unit to over soap and leak. ordering new dispenser and 2 screws for return parts are instock so rescheudlked for 5/25/23; ordrng 1 W11412300 (dispenser) and 2 W11545329 (screws)s
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Carlisle, PA 17015
Fred G.
Job Details:
05/22/2023
i was able to access unit and replace the the float gasket as per previous visit. I tested unit for leaks and found unit now checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Washington, DC 20008
Shawn D.
Job Details:
05/22/2023
cx complaint no ice being made afte repair said unit sounds good but sometimes for like 15 seconds unit now makes a noise. unspected ice maker and was unplugged so plugged in and cycled dropped cubes and filled fine. i then cycle damper and thats the noise and does sound a little louod. i also noticed looks like condenser is really close to the floor and maybe is causing a noise at times do leveled front of unit and is clear from the floor. ordering damper for return part is instock so put cx on scheudled for 5/24/23; ordrng 1 WPW10594329 (damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SFYW00
Near Lewes, DE 19958
Michael E.
Job Details:
05/22/2023
"CX complaint: unit leaking. Tested and verified complaint. I found it was a clog in the drain tube that was causing the problem. I replaced drain tube, tested unit and it is now working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Virginia Beach, VA 23453
Carl A.
Job Details:
05/22/2023
"cx complaint of unit not aloways drain and spinning,called techline spoke Andrew with ran unit in a drain and spin mode and unit went from 17 to 15 then end,was advise as long as no suspetion or driveline issues to repalced ACU ordering parts needed for repairs; ordrng 1 W11550649 (CNTRL-ELEC) and 1 W11316246 (Pressure Switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Columbia, MD 21045
Emmanuel R.
Job Details:
05/22/2023
"Replaced console and UI, tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Herndon, VA 20171
Richard B.
Job Details:
05/22/2023
"CX complant.ryer making noise. Prior diagnosis found units dryer rollers are wearing on the dryer roller shafts. Replaced rollers and shafts. Returning rollers and shafts for QRR . Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Fairfax, VA 22033
Richard B.
Job Details:
05/22/2023
"CX complant. Dood falls. Prior diagnosis found unit needs both hinges Installed both hinges and tested unit. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Chesapeake, VA 23324
Justin W.
Job Details:
05/22/2023
cx complaint control panel loc. confirmed ocmplaint. checked unit to find ui was locked out. showed cx how to unlock and ran test 12 unit working as designed
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Monrovia, MD 21770
Marc M.
Job Details:
05/22/2023
"attempted to install parts. was able to remove agitator and with force was able to release the spanner nut, however the spin basket was clearly siezed to the shaft of the gearcase, likely due to the description of previous tech. contacted office and will be ordering Sping Basket, Tub, Pump Cover, Screw, and Drain Hose. the parts sent today will be left with cx as all other parts are available and cx will be scheduled for tomorrow.; saved tckt"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Mechanicsville, MD 20659
Shane B.
Job Details:
05/22/2023
cx complaint is the FC ice maker not working. cx said it spills water into the bin causing a sheet of ice to build up. when i arrived IM bail arm was raised to shut it off. unit is set to 38/0. prob shows -8 in FC. RC ice maker is working properly. i inspected FC ice maker and found ice build up blocking the fill tube and funnel on the IM. cleared ice and lowered bail arm. IM began cycling. it filled properly without spilling. unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHV00
Near Dover, PA 17315
Drew B.
Job Details:
05/22/2023
replaced reprogrammed the board evap c;eared of the ice and unit cooling ... unit checks good.
We serviced a
MAYTAG WASHER
Model MVWB950YW0
Near Potomac, MD 20854
Julian H.
Job Details:
05/22/2023
CX complaint about unit leaking a small amount of water from left back inspected & found that when on filling process cups overflow Cx had alrady reduce pressure but still has a problem checked all components from the back & no leaks ordering parts CX PIF THRU APP; ordrng 1 WPW10172146 (dispenser softener) and 1 WPW10187307 (dispenser bleach) and 1 WPW10172154 (dispenser detergent)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Fredericksburg, VA 22406
Robert W.
Job Details:
05/22/2023
Arr at CX and asked Cx about extended warranty CX showed me extended warranty paper advise CX to contact then to have it redispatched. Cancel appt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fairfax, VA 22030
Richard B.
Job Details:
05/22/2023
"CX complant . Not cooling , inspected unit and found unit is not cooling. Found evaperator is iced over and needs heater installed, Ordering heater assembly CX owes 110 labor on return visit.Not in stock . RB; ordrng 1 w11650660 (heater 108.53)"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Clarksville, MD 21029
Robert L.
Job Details:
05/22/2023
"isntalled new signal harness(cavity-control-oven sensor in rear) only, all communication returned, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Highland, MD 20777
Robert L.
Job Details:
05/22/2023
"cx complaint excessive vibraion noises, cx had video, ran diagnostics, some noise from hoses in rear, ran quick wash with towels, found pedestal given way, not perfectly square and left side looks slightly concave, unit must be removed from pedestal and set4 on floor for proper checks, feet were not left behind by delivery, cx to contact best buy for install issues"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
05/22/2023
"CX Concern the unit leaking water, found drain tube clogged w/ gunk .. Removed drain and cleared .. tested unit. No leaks . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Potomac, MD
Julian H.
Job Details:
05/22/2023
CX complaint about icemaker leaking confirmed issue not sealed need a new icemaker; ordrng 1 W11517113 (icemaker)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Ocean City, MD 21842
Michael E.
Job Details:
05/22/2023
Replaced blower wheel and motor as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104DSS0
Near Rockville, MD 20850
Julian H.
Job Details:
05/22/2023
replaced parts & working properly
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Damascus, MD 20872
Marc M.
Job Details:
05/22/2023
cx complaint unit not completign cycle. inspected unit and found error f9e1. cx has had multiple instances of this issue occuring. tub interior does not look unusually dirty or impacted with debris. unit will need parts; ordrng 1 W11410070 (control)
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC1
Near Annapolis, MD 21401
Israel R.
Job Details:
05/22/2023
Customer complaint unis still giving us check vent light. I tested the unit and found the unit always gives me the light with the hose connected but the light does not come on with the vent hose disconenected. Unit has an issue with vent. The fan still nosiy but is pushed air good. The unit was stopping very fast after sensing. But i think i did not have a good load to test clothes were pretty dry. And the rughs have rubber in the back so it was not a good load to test but i quoted her for control and whell. On;y the fan may be neede. thermistor and humidity sensor is reading good. quoted cx is getting vent clean again.; ordrng 1 WPW10211915 (blower wheel 79.15) and 1 W11537215 (Control 148.58)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Annapolis, MD 21403
Israel R.
Job Details:
05/22/2023
"Customer complaint unit is overfrosting. We found the unit is overdroting and blocking the the vents to Rc the unit is not defrosting. I thawed the unit out and found the heater was all bent up and not installed correctly. I tested the thermistor Reading 3.3 k ohms both at room temp good thermistors. Heater is reading 106ohms and fuses are good. I reshaped the heater. defrost issue. Ordering control. While i removed the evap the cover was got caught and it cracked. Ordering control and evap cover., 3 evap; ordrng 1 W11446726 (Control) and 1 W11288284 (evap cover)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Mechanicsville, MD 20659
Shane B.
Job Details:
05/22/2023
"installed both valves and FC door. restored power and tested dispensor. it did not work. display counts up but no flow, no valves buzzing. nothing. called techline. they had me check voltage at the valve, i have no voltage. checked at the board on P3, unit started working properly. same thing that happened on last visit. techline said unit is now working. i explianed this is a repeat of what happened when control and UI were replaced last time. he still advised not replacing any more parts. gave cx SR# and advised if issue returns to call tradecare and see if they will replace the unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
05/22/2023
"Installed new compressor , refilled unit . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Ashburn, VA 20148
Demonte S.
Job Details:
05/22/2023
Inspected the unit. Found that the Cx is saying that the Washer is leaving stains on the Cloths ( Cx showed one shirt. ) Ran Service Diagnostics on the unit. Error Codes are 8:88 = No Error Codes. Found that the Bellow isn't connected properly to the Tub. Made sure that the Bellow is connected to the Tub properly. ( Advised to the Cx to not drag clothes over the bellow when loading / unloading clothes. ) Stains on the Cx shirt looks like old soap. I advised that the Cx rinse out the Load & Go container. Soap is Jelly / Dried. This is also a reason that the Washer isnt telling the Cx when the Soap is Low. ( Cx will need to Clean the Bellow / Door for a good Seal. Unit is working as Designed.**** Cx will need to read the Use & Care Guide at this time*****. (please see SD pictures if any ques
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Waynesboro, VA 22980
Eric F.
Job Details:
05/22/2023
"Confirmed cx complaint unit not heating. Found damage to element, TCO not reading continuity. Ordering timer in the event it was damaged.; ordrng 1 WPW10185982 (timer) and 1 279838 (element,heater) and 1 W10900067 (cutoff-tml)"