Service History 527 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 05/23/2023

"Could not confirm cx noise, cx states it hasn't happened for a couple of weeks. Instructed cx to record it and call back if issue reoccurs."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Springfield, VA 22153

Demonte S.

Job Details: 05/23/2023

Installed the Tub Ring. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/23/2023

"removed evap cover and drain pan, found large piece of insuation foam frozen down drain, once steamed floated out hole, steamed clear hole and reminstalled evap cover, tested all ops ok; saved tckt"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near Kensington, MD 20895

Roberto I.

Job Details: 05/23/2023

"CX complaint water drip from filter head, tear on right door gasket.Confirmed both complaint, found random small water drops coming out the filter head. Found magnet exposed on right door gasket. Ordering door gasket W10830046. Pre id filter head to be installed on return. Return visit 5/30/23; ordrng 1 W10830046 (door gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Callaway, MD 20620

David J.

Job Details: 05/23/2023

"CX complaint unit stopped cooling and ruined all of food one night. Arrived today and unit has been plugged in the whole time since this happened. Inspected temperatures and found refrigerator section at 40° and found freezer section at 19°. Removed evaporator cover, and only found a small amount of ice on top right side of evaporator and no frost pattern after. Inspected heater and heater was not on evaporator fan was working properly and found through Mr. at 38.6 K ohms. Called SD and explained everything to him and was advised to order a sealed system repair for this unit. Ordering all parts and will return when parts arrive. ; ordrng 1 Sstech (Ss tech) and 1 W11580057 (Compressor kit) and 1 W11504415 (Compressor coupler) and 1 W11504430 (Compressor coupler) and 1 W11506619 (Compressor coupler) and 1 W11579351 (Evap) and 1 W11504450 (Evap coupler) and 1 W11506620 (Evap coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Glen Burnie, MD 21061

Dustin F.

Job Details: 05/23/2023

"CX complaint: Unit making loud airplane noiseInspected unit, confirmed During spin cycle unit makes loud shreik. Inspected clutch found gearcase oil and drive hub stripped. Unit needs new gearcase, washplate, washplate screw, belt, and clutch.; ordrng 1 W11454372 (gearcase) and 1 W10721967 (drive clutch) and 1 W11239857 (belt) and 1 WPW10215115 (washplate) and 1 W10528947 (Drive Hub) and 1 W10772621 (washplate screw)"

We serviced a

MAYTAG REFRIGERATOR

Model MFX2676FRZ00

Near Dundalk, MD 21222

Shane M.

Job Details: 05/23/2023

cx complaint the unit doors arent shutting proper. cx complaint the unit not sealing or shutting all the way due to the mullion. feels clunky. also complajnt of handles being loose. tighten all handles. ordering mullion strip.; ordrng 1 W11025614 (mullion strip)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Edenton, NC 27932

Branden R.

Job Details: 05/23/2023

"came out to replace parts on unit , disassembled and replace dispenser . tested for leaks and everything checked good advised cx that we can not drill hole for drain line and they will have to . cx agreed all major componets checked out good and units now running as designed ."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Clarksville, MD 21029

Marc M.

Job Details: 05/23/2023

"cx complaint unit leaking during use. cx states unit does not appear to leak in express wash cycle. inspected unit and found that the insulation above the vapor barrier is completely saturated. ran auto test. during testing found that the water in the tray of the tub comes right up to the edge of the tray without over flowing, but if the insulation is in place it becomes saturated and would eventually drip water from the insulation. checked and found unit door closes effectively, tub is level. found float switch to be operational. did not observe any defects in the door gasket to warrant changing the gasket. did observe distortion and 'wavy' plastic of the vapor barrier that could be leading to the soaking of the insulation. quoted cx for repair. cx will owe 110 labor on return.; ordrng 1 W10844384 (barrier) and 1 W11126003 (pad-ins (door panel)) and 1 W10380173 (pad-ins)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Washington, DC 20002

Emmanuel R.

Job Details: 05/23/2023

"Cs unit was making a loud noise in the water line . Couldnt confirm complaint. Upon arrival she stated the noise went away, we think air got trapped when working on sump but now its ok. Found error codes f8e2 inlet water valve electrical fault, fae2 vent wax motor electrical fault. Verified components are working good and diagnotics cycles completes. Erased codes and ran another diag. This time codes didnt return.. Advised to reset breaker and wait aa few minutes. Unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Gerrardstown, WV 25420

Daniel J.

Job Details: 05/23/2023

fridge after repair only dispensing crushed ice inspected found ice bin under solenoid reseated now shaft of ice bin entering solenoid tested dispensing cubed and crushed ice through chute

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Silver Spring, MD 20904

Alexander D.

Job Details: 05/23/2023

cx complaint icemaker is making ice good but its falling off the wall and bale arm came out. also RH rc door is hard to close and open. inspected unit and verified complaint. remounted icemaker and reinstalled bale arm. found bottom of RH rc door defective. ordering RH rc door and nameplate. advised cx door will be shipped directly to their house and to call office to schedule return visit after inspecting for damages; ordrng 1 LW10858417 (RH door) and 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL DRYER

Model LGT6634DQ1

Near Columbia, MD 21044

Robert L.

Job Details: 05/23/2023

"cx complaint long dry times, not heating well, found vent clear, flame seems weak and unit never cycling not reaching temp, coils not opening fully, ordering coils and cycling tstat, collected $288.22 visa cx paid in full shceduled for fri 5/26; ordrng 1 279834 (2 coil gas valve set) and 1 WP3387134 (cycling tstat)"

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Leesburg, VA 20176

Ken M.

Job Details: 05/23/2023

"Ice maker replaced and tested. Ice maker ran, but did not fill. Valve is turning on. Ran fill tube heater test and then reran fill test. Unit still did not fill. Tested fill tube heater and the heater tested good, but when checking to see if power was going to the heater, the unit reset and got stuck in showroom mode. Managed to get the unit out of showroom mode and retested power to the heater. Contacted Whirlpool tech support for assistance and determine that the fill tube and heater needs to be replaced; ordrng 1 W11515313 (fill tube and heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Silver Spring, MD 20901

Alexander D.

Job Details: 05/23/2023

"cx complaint unit leaking from fz. inspected unit and verified complaint. found duckbill drain clogged. replaced drain tube and cleared ice in fz. tested unit. unti is now working properly. S38253 Duck Bill - 100% Parts Coverage More than 5 Years. quoted cx 230.00 for service call and labor, paid in full with c/c"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IM02

Near Great Falls, VA 22066

Brian F.

Job Details: 05/23/2023

"Cx states F2E1 error, confirmed complaint. Powered off unit and checked connections to console, all wires firmly connected. Powered on unit, F2E1 returned, unit needs new control panel, parts are covered by entitlements.; ordrng 1 W11460597 (control panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Baltimore, MD 21215

Justin S.

Job Details: 05/23/2023

cx says the unit is not dispensing ice. found the ice in the bin is all stuck together and there are icicles hanging from the ice maker. replaced the ice maker and put the unit into diagnostics. test 29 the ice maker goes through harvest. test 31 the ice maker fills without dripping. the aguger motor activates and tries to dispense ice. the unit is now good

We serviced a

JENN-AIR DISHWASHER

Model JDB8200AWP1

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 05/23/2023

cx complaint unit is not drying the dishes anymore said some items seem dirty. inspected unit and checked for errros and had 7-1 6-4 8-1. ran service cycle and everything seems to be working fills good drains good wash motor seems good and heater worked at the end. checked heater from control and is 14ohms float switch is working. ran servuce cycle again and seems like upper spray arm is not moving. sumop motor has to be causing the heater code. gave cx quote for sump and he paid in full part is instock so rescheudled for 5/26/23; ordrng 1 WPW10455260 (sump assem 226.78)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lexington Park, MD 20653

David J.

Job Details: 05/23/2023

CX complaint top freezer door gasket is collecting moisture and water after my previous visit I had found mulian heater is not properly working. Arrive today with new heater and installed and kept settings at previous visit. Unit is now working as intended. Job complete

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Ashland, VA 23005

Thomas B.

Job Details: 05/23/2023

"Cx complaint unit is not working properly inspected unit found no heat and tested element it is reading no continuity also ordering fuses, and control as needed checked power to unit does have correct power ; ordrng 1 WP3387747 (element) and 1 280148 (cutoff-tml) and 1 W11618917 (Control)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Lusby, MD 20657

David J.

Job Details: 05/23/2023

CX complaint unit is not washing after previous text visit. He has found this unit need a new sump and hose. Arrived today and customer was unaware of our visit. Stated they never received anything. Customer of home would have to leave in the middle of us doing the repair And I explain we have to have the homeowner there. We cannot be in the house without them. Customer also stated they thought the same technician SD would be returning as that was stated by him. Called Office and confirmed appointment for May 31. Will return on appointment date ; saved tckt

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Littlestown, PA 17340

Bernard M.

Job Details: 05/23/2023

"Cx complaint the unit won't stay on while drying. Entered diag and found error code F4E4 L2 error and F2E1 stuck key. Checked and found proper voltage coming into unit. All heating components have continuity. Accessed control and found under 5vDC. Ordering control and console, once approved contact cx to reschedule; ordrng 1 W11133021 (control) and 1 W11158457 (fascia)"

We serviced a

KITCHENAID COOKTOP

Model KICU569XBL00

Near Edgewater, MD 21037

Israel R.

Job Details: 05/23/2023

Customer complaint unit is not starting. I found the unit is getting 240 and no display i can hear a high pitch noise. I pulled cooktop and replace the display and still not working. The unit will need both modules. The modules are not longer available. Called trade partners because the serial number dispatched is not the same but the serial numner is registered to the customer. Trade partners could not fix the serial number and was told to call tomorrow. Please send shop job. The unit is unreparrible module is not longer available.; ordrng 1 W10607548 (module NLA) and 1 W10607550 (module NLA)

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Union Bridge, MD 21791

Bernard M.

Job Details: 05/23/2023

"Cx complaint the upper lights in RC are out. Inspected and found RC and the FC light to be out. replaced the FC light using pre-id parts. All lights in unit fully illuminate. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Prince Frederick, MD 20678

David J.

Job Details: 05/23/2023

F7e5 shifter fault CX complaint when starting unit it continues to make a clicking noise. Arrived today and inspected unit and found error code above. Cleared error code and ran diagnostic cycle and found when getting to the agitation. Unit just makes a clicking noise under unit. Cancel diagnostic cycle and looked underneath unit and found your case. Oil covered clutch assembly and actuator. Explain to customer to properly repair this we would have to replace the gear case . Customer wanted a temporary fix so I replaced actuator and clutch and cleaned oil around unit. Re-tested unit and now is completing diagnostic cycle found no error codes after completing cycle. Recalibrated unit unit is now working as designed job complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Randallstown, MD 21133

Justin S.

Job Details: 05/23/2023

cx has the unit unplugged when i arrived. plugged the unit in and the drain pump activated. was able to cancel the cycle and the unit stopped the drain pump. started a cycle and the unit started filling. drained and the unit is now good

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Severn, MD 21144

Dustin F.

Job Details: 05/23/2023

"Replaced all parts, Tested unit, unit working as intended.;"

We serviced a

JENN-AIR RANGE

Model JGRP548WP01

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 05/23/2023

cx complaint griddle is not working. inspected unit and tested gridle and no heat. checked switch and is open all the time. replaced switch and tested and gridle now heats. collected payment on other ticket 684049

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Chantilly, VA 20152

Richard B.

Job Details: 05/23/2023

"CX complant.lights out and no ice dispensed. Inspected unit and found pantry UI is heavily corroded as well as pantry UI harness from drawer front to UI . Ordering drawer front with UI , CX paid in full. Not in stock. Further work needed. RB; ordrng 1 W10815674 (drawer front 416.01)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Essex, MD 21221

Neil H.

Job Details: 05/23/2023

CX THOUGHT UNIT HAD EXT. WARRANTY THEY SAID SO NO WORK PERFORMED AND THEY WILL LOOK INTO WHO EXT WARRANTY IS THROUGH THE CALL THEM; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Winchester, VA 22601

Daniel J.

Job Details: 05/23/2023

fridge water in freezer section from icemaker found fill tube not seated into fill tray reseated tube in fill chute tested no leaks occcured

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Bowie, MD 20716

Shawn D.

Job Details: 05/23/2023

"cx complaint unit is noisey when spinning said it did not used to sound like this and its not the waterlines / drain line itting wall. inspected unit and checked for errors and had none, ran servue cycle and when spinning unit ius squeeking. checked under unit and nothing looks to be out of place. ran service cycle again and when spinning unit squeeks goood and noise appeared what cx is talking about. noise has to be coming from gearcase i spun motor by hand and no noise. ordering gearcase,clutch,belt for return all parts are instock so called into office and rescheudled for friday as a 2 count job 5/26/23; ordrng 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near West Point, VA 23181

Lucas R.

Job Details: 05/23/2023

"cx complaint unit not cooling, checked unit found temp at 65 dgrees, both thermistors read 2.65k ohms, compressor pulling .5 amps at control R wire, found oil on styrophome in evap compartment indicating leak at evap on adhesive joint, quoted cx parts W11507067 evap $108.36, WPW10143759 drier $19.10, W10140971 compressor $363.72, shipping $15.00 labor $400.00, total $1055.65, advised repair not guaranteed, cx unsure if repair at this time, cx contact WP for PAD."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Lancaster, PA 17603

Drew B.

Job Details: 05/23/2023

replaced required to repair unit pulled vac of 30in and filled to 4.8oz of r134a. allow time to cool.

We serviced a

WHIRLPOOL RANGE

Model KSDB900ESS5

Near Kensington, MD 20895

Alexander D.

Job Details: 05/23/2023

"cx complaint unit not powering on and no spark at cooktop burners. inspected unit and verified complaint. found all connections for power cord are loose. can see L1 sparked at terminal block but only a black mark on filter board, nothing damaged. also found power supply only giving 120v on L2. resecured power cord connections. turned breaker off and back on. unit is getting 240v and powering on now. tested unit, all cooktop burners work and oven elements heating properly. unit is now working properly"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Richmond, VA 23225

Chris B.

Job Details: 05/23/2023

cx comp unit makes very loud noise insp unit conf cx comp found splucth stripped replaced splutch tested unit wroking as desighned collected 120 sc 110 labor 15 ship 39.91 part 2.39 tax total collected 287.30

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Ashton-Sandy Spring, MD 20861

Marc M.

Job Details: 05/23/2023

"wrong parts ordered. drip tray W10714793, is for a different unit. WRX735SDHZ07 appears to call for WPW10655368. took pics and ordering parts.; ordrng 1 WPW10655368 (pan-drip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW03

Near Shippensburg, PA 17257

Andrew S.

Job Details: 05/23/2023

Cx complaint is that the ice is clumping and doesn't always dispense properly. Upon arrival I found that the ice cubes are bridged together and thicker in one side and tapers down to normal size cubes. I found that the unit is not level. I was able to adjust the leveling legs to get the unit level. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Wake, VA 23176

Lucas R.

Job Details: 05/23/2023

"cx complaint leak from dispenser, checked unit found in need of updated tubring, also found f0e7 load during clean waher cycle, unit needs updated software, no service pointer for open air update on this model. advised cx office would contact to schedule.; ordrng 1 W11590590 (tub ring) and 1 W11510463 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Carlisle, PA 17015

Andrew S.

Job Details: 05/23/2023

Cx complaint is that the control will not stay on the setting in the FC. Upon arrival i found that the control will go from the setting to a dash when you close and open the door. I also found that it is not always responding properly when trying to adjust the settings. I quoted the cx for the cost of the repair. Cx paid in Full. I was able to set the return for Thursday 5/25 anytime.; ordrng 1 WPW10503278 (Control)

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Monrovia, MD 21770

Marc M.

Job Details: 05/23/2023

"tub wrong part shipped. managed however to flip the tub and basket upside down, as a whole, and remove the gearcase with a crowbar. using existin tube replaced spin basket, gearcase, slider, clutch, and drain hose. found no issue with console, and did not end up needing the pump filter cover and screw. ran unit calibration and auto test cycle. unit now checks good."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW3

Near Carlisle, PA 17013

Andrew S.

Job Details: 05/23/2023

Upon arrival I entered diag toverify that the MS was displayed on the console and found that the model and serial were blank. I called TL and spoke to Curt. We ran the DLMS and then found that the knob is still not displaying the proper cycle. The unit is being submitted for review. I informed the cx that WP will be in contact with them on the next steps. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Woodbine, MD 21797

Marc M.

Job Details: 05/23/2023

installed valve per previous tech diag. unit now checks good.

We serviced a

KITCHENAID FREEZER

Model KRFF507ESS00

Near Boiling Springs, PA 17007

Andrew S.

Job Details: 05/23/2023

Cx complaint is that the unit was not cooling in the FC. Upon arrival cx stated that they shut off the breaker for a small length of time and the unit has been cooling ever since. I ran test 3 and verified that the fans are operating. I then removed the FC evap cover and found that the evap has a full frost pattern. I then found that the condensor is covered in dust and fuzz. I was able to clear ooff the condensor and found that the temps under the unit went down almost immediately. Unit is functioning as intended. I clooected the service call.

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS1

Near Annapolis, MD 21401

Israel R.

Job Details: 05/23/2023

cx complained unit was stil getting h20 error code. replaced valve and inlet. unit no longer getting h2o code and now working properly.

We serviced a

MAYTAG WASHER

Model MVWB880BW0

Near Orange, VA 22960

Eric F.

Job Details: 05/23/2023

"Cx thought diagnostic fee covered part of labor. Refused service, does not want to invest so much money in an older machine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ07

Near Lincolnia, VA 22312

Lloyd B.

Job Details: 05/23/2023

Cx complained the unit made nosie. Installed new ice maker and ice bucket and tested and it now works as designed. Job complete

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near Huntingtown, MD 20639

David J.

Job Details: 05/23/2023

CX complaint unit is making a clicking noise while turning. Arrive to unit and inspected and verified complaint disassembled unit and inspected all rolling parts. Found two back rollers to make a little noise and replaced. Reassembled unit and still had noise. Started unit with covers off and found front right roller to have play on shaft. Added shim to space roller properly. Reassembled unit and tested and clicking is now gone. Installed all parts and re-tested and made sure all functions were working properly. Unit is now working as designed job complete

We serviced a

WHIRLPOOL WASHER

Model MVWB865GC0

Near Severn, MD 21144

Dustin F.

Job Details: 05/23/2023

"Replaced Lid and tested unit, unit now working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near Westminster, MD 21157

Sal R.

Job Details: 05/23/2023

CX complaint is that the unit is not makin g ice. I found that the unit has a E2 error code. I quoted CX for the cost of new icemaker . CX is callin g WP . I collected $120.00 for service charges via credit card.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DP01

Near Glen Allen, VA 23060

Thomas B.

Job Details: 05/23/2023

Cx complaint the user interface intermittently nothing responds and unit will need new interface Assy ; ordrng 1 W11236885 (console)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Frederick, MD 21701

Ricardo S.

Job Details: 05/23/2023

"replaced cntrl elec, unit tested and works ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Dumfries, VA 22026

Tanner B.

Job Details: 05/23/2023

"FC door defective, replaced the rc door .. Reordering the fc door; ordrng 1 lw10904379 (fc door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/23/2023

Cx complained the unit did not cool. Inspected the unit and found the damper works as well as the compressor but the evap fan motor does not turn on despite getting 123vac. Installed new fan motor and tested and the unit is now operating as designed. Set unit to factory settings. Job complete

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Hertford, NC 27944

Branden R.

Job Details: 05/23/2023

"cx complaint lines on clothing , checked unit and found all major componets running as designed . no error codes stored to unit . cx did not have any pictures . checked out gearcase and gearcase checks great with no oil coming from unit . advised cx to not use as much soap and take pictures it it happens again units running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Woodbridge, VA 22193

Tanner B.

Job Details: 05/23/2023

"Went to replace the door seals , inner door seam is warped not allowing door seal to sit in place. unit needs new doors to correct issue; ordrng 1 LW10668875 (fc door) and 1 LW10668874 (rc door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Dover, DE 19904

Taylor F.

Job Details: 05/23/2023

Cx complaint is frost build up in the FC. Found the door seal not sealing properly on the top. Heated seal and unit is now working as designed. Job is complete.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LM00

Near Great Falls, VA 22066

Christian C.

Job Details: 05/23/2023

Arrived at house. Unboxed support. Support defective. Reordering support.; ordrng 1 W10909479 (support)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Hertford, NC 27944

Branden R.

Job Details: 05/23/2023

"cx complaint lid not shutting , checked unit and found lid twisted and warped not allowing front of lid to properly seat onto frame and lock when calling for unit to lock . not allowing unit to cycle strike checked good but i will be ordering one just in case . fixed ticket for proper MS for the washer and took pic of POP . ordering all parts for repair .; ordrng 1 W11470212 (lid) and 1 W11457841 (strike)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Perry Hall, MD 21128

Neil H.

Job Details: 05/23/2023

"CX COMPLAINT THE UNIT NOT COOLING FOUND EVAP THE COVERED THE WIRING ON HARNESS BACKED OUT OF HEATER I TEMP FIXED ORDERING NEW HEATER/HARNESS; ordrng 1 W11650660 (Assembly, Defrost Heater And Evaporator Fan Harness (includes Thermal Fuse))"

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Currituck, NC 27929

Austin D.

Job Details: 05/23/2023

"cx complaint the unit is not stopping to fill once the unit is turned off. drips from dispenser. checked the unit and found that the vavles is not closing all the way due to sediments in the water that clogged up the valves. repalced vavle and tested operation. unit is running as desigend.; ordrng 1 W11165546 (vavles ar vs), used 1 W11165546 (valve ar vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Lancaster, PA 17601

Justin L.

Job Details: 05/23/2023

Cx complaint shelves damaged since day one. Informed cx its outside cosmetic warranty. Contacted tradecare and they will ship the shelves to the cx. No further work needed

We serviced a

MAYTAG WASHER

Model MVW5430MW02

Near Chantilly, VA 20152

Richard B.

Job Details: 05/23/2023

"CX complant, Washer njot getting enough water , Inspected unit and found no error codes , Started a wash cycle on cool and high water fill. . Unit getting enough water , Then ran a wash cycle with max and extra ruinse Found calcium build up on valves , Replaced valves and control. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Lancaster, PA 17602

Justin L.

Job Details: 05/23/2023

Unit is actually a washer under rentacenter agreement. Cx did not want to pay for service and contacted rentacenter who will have ticket flipped or pay for service but closing ticket for now.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Middle River, MD 21220

Shane M.

Job Details: 05/23/2023

installed new basket. calibrated the unit. added ziptie to back of water lines & drainhose.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lancaster, PA 17602

Justin L.

Job Details: 05/23/2023

Cx complaint unit makes banging noise. Was able to access unit and found no saved codes. Ran diagnostic and found that the noise is water hammer coming from the pipes. Tried lowering valves but noise still occurs. Cx will need plumber to correct the issue. Unit checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Richmond, VA 23233

Thomas B.

Job Details: 05/23/2023

Cx complaint unit is not working properly inspected unit found all 4 rods bent removed and replaced tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Wrightsville, PA 17368

Drew B.

Job Details: 05/23/2023

cx complaoint that unit is not sealing and heating correctly when arrived i foudn the upper trim vent is lose and not staying in place causing air gap expossure. and and will need the trim vent.. call to rschd when in to return for repair.; ordrng 1 W11564642 (vent trim spec order)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near Ephrata, PA 17522

Justin L.

Job Details: 05/23/2023

Cx complaint unit wont stop making ice and leaking. Was able to access unit and found shutoff failed and ice building up then causing water to divert out. Ordering icemaker and once in office will need to set return; ordrng 1 W10583817 (icemaker)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Lancaster, PA 17602

Justin L.

Job Details: 05/23/2023

As per previous tech was able to access unit and replace lid. Unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model Gx2fhdxvy05

Near Lititz, PA 17543

Justin L.

Job Details: 05/23/2023

Cx complaint rc not coolimng fc fine. Was able to access unit and found damper worked. Removed evap cover to find defrost failure. Cleared ice build up and showed bimetal open. Quoted cx for repair and collected everything but labor. Once parts are in office will need to set return.; ordrng 1 W11260592 (freezer harness)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Purcellville, VA 20132

Daniel J.

Job Details: 05/23/2023

nosie during spin metal in sound tilted unit back found that the scew holding rotor was off rotor still attached scratches on slider called tech line informed to replaced slider and coils; ordrng 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W10754448 (clutch)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Hopewell, VA 23860

John P.

Job Details: 05/23/2023

Installed control calibrated tested working as design

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Eldersburg, MD 21784

Sal R.

Job Details: 05/23/2023

CX complaint was that the unit displays a F8E1 error code after every cylce. I found the code stored in diag. I was able to clear the code and ran a manuel test and several auto test. I foudn that the unit to fill and opperate as designed. CX had service from other company with in the last week and replaced shifter. F8E1 displayed again after auto test. I cleared rthe code and inspected the pressure hose and harness. I foun d no issues. I replaced the control board ( and re calibrated and ran auto test again. I found no errors after board was replaced. I collected $414.31 via check #5700. UNit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Powells Point, NC 27966

Branden R.

Job Details: 05/23/2023

cx complaint aig ref doors not closing properly checked unit and found doors not properly shutting even when pushed . found Crisper Drawer cover warped and twisted not allowing crisper drawers to properly shut fully . causing doors to not properly shut and allow warm air into unit and causing frost on walls and product . tryed to uninstall and was unable to adjust cover to allow doors to shut . ordering crisper drawer cover for proper repair to allow doors to shut and not form frost inside unit .; ordrng 1 WPW10329866 (crisper draw cover)

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Vienna, VA 22182

Simon

Job Details: 05/22/2023

CX complaints motherboard issues .UNIT checkes .error code F27 FOUND CHECKED PRESSURE SENSOR hose kincked .order pressure sensor hose .SZ; ordrng 1 W11252474 (pressure sensor hose)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Virginia Beach, VA 23456

Carl A.

Job Details: 05/22/2023

"replaced heater per Technical Service Pointer #: W11540964,tesed unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/22/2023

"installed new icemaker per previous, tested all ops ok, cx had P&L autho"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI15NDXXB2

Near Washington, DC 20005

Sherwood

Job Details: 05/22/2023

cx compliant no cool. arrived and installled drain. unit started up. drain pump is working correctly. advised cx it will take a couple hrs for ice to drop. repair complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Owings Mills, MD 21117

Brian R.

Job Details: 05/22/2023

came out to replace door and cx said they didnt get door yet. checked over unit and issues while here and name plate was not ordered as well. ordered name plate and office will need to track door and see where its at and cx asked for a call as soon as we can.; ordrng 1 W10876598 (Name Plate)

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FTS04

Near Washington, DC 20016

Shawn D.

Job Details: 05/22/2023

went to rpelace gasket an is wrong its gray and different type of gasket. took freezer apart used steam guyn and cleared all ice and drain is draining now. reordering freezer gasket and put drain tube use on return if still needed; ordrng 1 W11624996 (freezer gasket)

We serviced a

JENNAIR RANGE

Model JGS9900CDS02

Near Baltimore, MD 21230

Justin S.

Job Details: 05/22/2023

harness was damaged at the bake igniotor. had to hardwire the bake ignitor in. replaced ignitor and tested. the unit is heating good in bake now. the unit is now good

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS

Near Fairfax, VA 22032

Christian C.

Job Details: 05/22/2023

Cx complaint unit is still not heating properly. Inspected unit found F1 control failure error. Tested oven sensor reading 1090 ohms. Installed control and oven sensor. Tested oven at 300 bake. Unit is heating up.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Waynesboro, VA 22980

Eric F.

Job Details: 05/22/2023

"Unit has experienced crush damage to top of cabinet, cabinet is now malformed and cannot be fixed to address the issue with the doors not closing properly. Unit non repairable."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Suffolk, VA 23434

Zachery R.

Job Details: 05/22/2023

"cx complaint no ice, checked unit, come to find icemaker motor reading open, replaced icemaker, tested, unit working as designed. advised cx to allow 24 hours for ice production."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Monrovia, MD 21770

Marc M.

Job Details: 05/22/2023

"installed compressor and filter drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. chareged unit with 68g of r600a and tested., unit developed full frost pattern and now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Hanover, PA 17331

Drew B.

Job Details: 05/22/2023

sealed the cracks on the liner and checled temps from trip mis diag of ss and foiund 39 in rc section and around 2 in the freezer.. and verified again the ss aspect of unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Lanham, MD 20706

Shawn D.

Job Details: 05/22/2023

"cx complaint unit was a no cool so put unit in room with all the unit not working. plugged unit in and compressor runs but condenser stays cool, opened system and was full of 14a bad compressor. replaced compressor drier couplers then vacumed unit down and filled to recomended and started cooling. unit is good; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

JENN-AIR OVEN

Model JMC2430IM02

Near McLean, VA 22101

Simon

Job Details: 05/22/2023

"CX complaints micro wave door not closing .UNIT checkes no switch contact .REPLACE LEFT AND RIGHT hinge ,arm bushing,and switchs.UNIT tested .unit works as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/22/2023

"CX complaint water leak from the bottom every morning.Inspected unit from the back, found a hole on the drain tube. Patched the hole with rtf to stop the leak temporarily. Ordering drain extension W11084807; ordrng 1 W11084807 (drain extension)"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Arlington, VA 22204

Leon

Job Details: 05/22/2023

replaced bth water valves tested the unit everything worked and sound great since we took down the dryer we also tested the dryer which also worked like it should

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Charlottesville, VA 22902

Kyle A.

Job Details: 05/22/2023

Replaced control and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chester, VA 23831

Chris B.

Job Details: 05/22/2023

cx comp unit will not cool insp unit conf cx compo found evap in block of ice thawed evap found wire not seated in connector sated wire applied tape and thawed evap ordering updated evap harness to complete repair; ordrng 1 W11650662 (heater harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model REFRIG

Near Petersburg, VA 23805

Zachery R.

Job Details: 05/22/2023

"upon arrival called office, was advised we do not service that unit, advised cx to contact whirlpool cx care."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ

Near Culpeper, VA 22701

Danny R.

Job Details: 05/22/2023

cx stated they cancled at door no one here speaks english and no broken oven

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 05/22/2023

"installed new coupler/ drier , pressurized system @140psi of nitrogen .. no pressure drop.. vac unit down and refilled .. unit began too cool. need to return to check system for leaks.. 2ct ss tech; ordrng 1 2ct (2ct)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS01

Near Culpeper, VA 22701

Danny R.

Job Details: 05/22/2023

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Stafford, VA 22554

Robert W.

Job Details: 05/22/2023

Replaced auger motor and yoke unit is working prooerly.

We serviced a

WHIRLPOOL FREEZER

Model ASI2575GRS00

Near Harrisonburg, VA 22801

Danny R.

Job Details: 05/22/2023

installed parts checksokk

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Baltimore, MD 21218

Justin S.

Job Details: 05/22/2023

the unit was unplugged when i arrived. found the low side pressure is 0psi and same with the high side. .5aac from the compressor when plugged in. low side pressure drops to -25psi and high side pressure is 75psi. unplugged the unit and pressure return to 0psi on both sides. filled to 140psi with nitrogen and bubble checked the unit but found nothing. after 40 minutes pressures have dropped 2 psi. called tech support and spoke with an austin.

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