We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REP00
Near Arlington, VA 22204
Leon
Job Details:
05/23/2023
cx complaint was unit would stop cooling after a while confirmed issue that unit was working great while i was there cx just want to check for leaks cx didnt have any dye in the system to check. ordering uv drier and compressor to check and see where the leak is at; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (uv drier)
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Seaford, DE 19973
Michael E.
Job Details:
05/23/2023
"Upon arrival CX informed me that unit is now working properly and no service needed. I used the oportunity to hand CX a TY card and to promote VIA for future use. No service done today, Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Ken M.
Job Details:
05/23/2023
Replacement door arrived damaged. Reordering door.; ordrng 1 LW10912075 (dor-fip)
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Hershey, PA 17033
Cody H.
Job Details:
05/23/2023
"Was able to replace parts per previous visit, also had to replace blower wheel with VS part due to being seized on. Tested unit, and unit is now working as designed, no further work needed.; ordrng 1 WP697772 (blower wheel CH VS), used 1 WP697772 (ch vs blower wheel) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lewes, DE 19958
Michael E.
Job Details:
05/23/2023
"CX complaint: intermitantly wont spin in all cycles. Tested and verified complaint. F7E4 error code. Unit went through diagnostic without problem. Unit was shifting properly during testing. Ordering clutch, slider and control. Scheduled return visit for 5/30 any time; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11419171 (ACU)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Hershey, PA 17033
Cody H.
Job Details:
05/23/2023
"Was ablw to access unit and replace parts per previous visit. FC was 1.7*F on arrival, Unit got up past ice making temps during install of parts. Ensured unit had rotation and water fill as well as door switch opperation, unit is working as designed, no further work needed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near New Oxford, PA 17350
Andrew S.
Job Details:
05/23/2023
Cx complaint is that the unit is making a loud squeeling noise when spinning. Upon arrival I ran the manual spin and found that the belt is slipping on the drive pulley. I was able to access and replace the belt and splutch. i then tested the unit and found that the unit is now functionong as intended. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Cumru Township, PA 19607
Cody H.
Job Details:
05/23/2023
"cx complains unit is still not drying cloths. found unit vent to not be blocked, unit has good air flow. unit is heating and rotating. Unit shows f1e1-motor or heater failure. Put unit through diagnostic test, to which it passed. cleared error code and retested unit, code did not reappear. Unit element is measuring 9.9 ohms, unit motor is not shorted. Unit is recieving 240V ac to unit, and to element. thermal fuse shows 0 ohms, tco shows 0 ohms. Ordering control and high limit thermostat for return visit. Return to be scheduled by office when all parts arrive.; ordrng 1 WP3977767 (high limit therm) and 1 W11591402 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Gloucester, VA 23061
Lucas R.
Job Details:
05/23/2023
"cx complaint intermittent freezing and thawing both compartments, checked unit found gap between fc gasket and door, adjusted door and heated gasket to allow propper seal, replaced control and rc thermistor for intermittent issue, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Lititz, PA 17543
Justin L.
Job Details:
05/23/2023
"Cx complaint rack not stopping and pops out. Was able to access unit and found rack stop failed. Was able to replace with van stock and test unit now operates as designed no further work needed; ordrng 1 WPW10508950 (rack stop grey (JL VS)), used 1 WPW10508950 (rack stop grey (JL VS)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Warrenton, VA 20186
Ezra M.
Job Details:
05/23/2023
"found unit is leaking from inside cabinet, and has damage to drain tube connections, called techline, spoke to butch. drain tube melted from cabinet, leaking around high pressure line from cabinet to drier. unit set for exchange."
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Lititz, PA 17543
Justin L.
Job Details:
05/23/2023
"Was able to access unit and replace parts. Watched unit harvest and fill, unit now checks good no further work needed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22407
Eric F.
Job Details:
05/23/2023
"Confirmed cx complaint unit leaking front right corner. Found door gasket malformed, concave in top right corner, letting water pass. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Reading, PA 19608
Cody H.
Job Details:
05/23/2023
"CX complains unit doesnt seem to clean as well as it should.CX is covered by auth#. Ran unit through auto test, and found unit seemed to hesitate when shifting. Visually inspected under unit, found actuator to be worn and capacitor to need replaced. Was able to replace parts with Pre I.D parts. Retested unit, unit now works as designed, no further work needed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Ken M.
Job Details:
05/23/2023
Sump assembly replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Alexandria, VA 22306
Lloyd B.
Job Details:
05/23/2023
Cx complained the units cooktop was crooked. inspected the unit and found that the center of the cooktop was concave. Installed new cooktop and it now sits level. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Leesburg, VA 20175
Ken M.
Job Details:
05/23/2023
"Socket, bulb, and control replaced and tested. Unit is working properly, Old parts left with customer."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Gaithersburg, MD 20878
Julian H.
Job Details:
05/23/2023
"CX complaint about unit led lights not on followed svc pointer W11606409 replaced led lights from VS new style 3 point leds scode S84638 covers P&L unit still within JA warranty 2 YRs working fine now; ordrng 4 W11632139 (led FOR RESTOCK JH VS)s, used 4 W11632139 (LED FOR RESTOCK JH VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Bethesda, MD 20817
Roberto I.
Job Details:
05/23/2023
"CX complaint temperature fluctuates daily up to 29F in the freezer and food melts.Found 12F in the Fc and 42F in the Rc. Ran test 102, heard the overload tripping. Tested compressor using clamp meter, found at the start a random 6.5A draw and overload tripping. The compressor repeated the same thing several times in a loop. R600a unit. Spoke to SD, ordering compressor W11557425, drier W11109499 and all the couplers on PL. **SEALED SYSTEM TECH** and **2 COUNTS**; ordrng 1 W11557425 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 sealed system tech and 1 2 counts"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Woodbine, MD 21797
Marc M.
Job Details:
05/23/2023
cx complaint unit will begin cycle and end the cycle immediately. inspected unit and checked for error codes stored in system. found errors f6e4 f10e1 f6e6. found failed triac on main control. quoted cx and replaced main control and tested unit with auto test cycle. unit now checks good.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Gaithersburg, MD 20878
Ricardo S.
Job Details:
05/23/2023
"Cx complains about a noise whne the microwave runs, inspected unit, the noise comes from the cabinet, the screws that hold the microwave in place are loose so the unit vibrate, so i tighten the screws and the sound is gone.. unit tested ok"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Ellicott City, MD 21042
Robert L.
Job Details:
05/23/2023
"cx complaint RR burner not lighting, found spark not hitting high, tried adjusting, replaced burner head from pre-id , turned left per service pointer, adjusted burner, tested all ops ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Havre de Grace, MD 21078
Neil H.
Job Details:
05/23/2023
REPLACED THE CONTROL AND THE THERMISTOR UNIT TESTED GOOD
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Purcellville, VA 20132
Ken M.
Job Details:
05/23/2023
Vent assembly and lower door seal replaced and tested. Unit is working properly. Old parts left with customer.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LM00
Near Vienna, VA 22181
Christian C.
Job Details:
05/23/2023
Cx complaint unit is too cold. Inspected unit no errors stored. Calibrated unit +25 degrees. Preheated to 200. Used thermocouple on meter reading about the same temp as console. When preheated finished meter has same temp. Preheated to 450. Preheat also finished around same temp of meter. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lewes, DE 19958
Michael E.
Job Details:
05/23/2023
CX complaint: freezing on top shelf of RC. Tested and verified complaint. Previously i had replaced the diffuser and the problem was solved temporarily but came back. The diffuser is making groaning sounds. RC at 40-43 degrees but is set on 37 and CX says it runs all the time. Ordering diffuser and control. Scheduled return visit for 5/31 PM; ordrng 1 W11236851 (diffuser) and 1 W11670354 (control)
We serviced a
JENN-AIR OVEN
Model JJW2430DP03
Near Bethesda, MD 20817
Roberto I.
Job Details:
05/23/2023
"Cx complaint control panel not responding properly.I was unable to run test mode, the keys on the right side didn't respond at all. Connections to UI ok. Ordered control panel W11236887 and appliance manager (if needed) W11179310.; ordrng 1 W11236887 (control panel) and 1 W11179310 (appliance manager)"
We serviced a
MAYTAG DRYER
Model MEDP586KW0
Near Harrisburg, PA 17104
Fred G.
Job Details:
05/23/2023
"cx complaint unit motor is making noise. i found units blower house is vibrating hard. i found it to be the drive motor and blower wheel are off balanced. unit needs drive motor, blower wheel, exhaust clip to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 8572105 (exhaust clip) and 1 W10841144 (drive motor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Crozet, VA 22932
Kyle A.
Job Details:
05/23/2023
Changed door but will need to return woth emblem.; ordrng 1 W11178521 (Emblem)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Chesapeake, VA 23322
Austin D.
Job Details:
05/23/2023
cx complaint the unit is not working on the front right burner. checked the unit and found that the element is good but the switch is not sending power to the element. ordering new swtich to resolve the issue.; ordrng 1 WPW10312185 (switch)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23322
Austin D.
Job Details:
05/23/2023
"cx complaint the unit is not washing going straight to done. checked the unit and found a defective capacitor leaking oil on to the floor. replaced the capacitor and the drive pulley. put the unit back together and tested operation. unit is running as designed. no issues at this time.; ordrng 1 w10721967 (cam ar vs), used 1 w10721967 (cam ar vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Alexandria, VA 22309
Demonte S.
Job Details:
05/23/2023
"Installed the Compressor, Couplers & Access Valve. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 1.7 Oz's. Unit is working as Designed. ( All feet except the right Rear are now missing. I advised the cx will need to replace them. Notified Lauren about this issue.) ( Any questions please check Sd Pictures.) ; used 1 W11506635 ( COUPLER DS / Vs), 1 W11504431 ( COUPLER DS / Vs), and 1 W11504415 ( COUPLER DS / Vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near McLean, VA 22101
Brian F.
Job Details:
05/23/2023
"Cx states unit not cooling. Unit was powered off when I arrived. Powered on unit, when attempting to turn cooling on control beeps, clicks, beeps again, clicks again, then UI turns off. Unit needs new control board, explained to cx board is on backorder, unable to give eta on part arrival.; ordrng 1 W10789107 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lanham, MD 20706
Emmanuel R.
Job Details:
05/23/2023
"Cs Unit only runs drain pump all the time, confirmed complaint. Checked the pressure hose and it was ok. Found the control board is unresponsive to any commands. Replaced control boarda nd tested unit. Unit is now working properly."
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Riverdale Park, MD 20737
Emmanuel R.
Job Details:
05/23/2023
"Cs unit is showing f2e0 error codes, confirmed complaint. I removed rear cover and found roaches everywhere, packe up my things and advised customer that he will need to call pest control and hold on to the reciept before I am allowed to continue. Left a TY card with our info.; saved tckt"
We serviced a
IKEA DISHWASHER
Model IUD8555DX3
Near Washington, DC 20018
Emmanuel R.
Job Details:
05/23/2023
"Replaced drain hose, tested unit. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near Arlington, VA 22213
Brian F.
Job Details:
05/23/2023
"Cx states frost still building in top of freezer, inspected and confirmed. No gaps in gasket, found ice chute door not closing fully, needs new ice chute door motor. Cx refused to pay for service call, collected for part, labor, and shipping.; ordrng 1 WPW10546285 (motor)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Havre de Grace, MD 21078
Neil H.
Job Details:
05/23/2023
CX SAID LIGHTS WHERE ON AND WOULDN'T GO OFF RAN DIA NO ERRORS AND TEST CYCLE DID RINSE SPIN WHEN UNIT WAS DONE LIGHTS WENT OUT AND THEN I TURNED UNIT ON PRESSED NOTHING 5 MIN IT TURNED OF AUTO LIKE IT WAS SUPPOSE TO UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Taylor F.
Job Details:
05/23/2023
Cx complaint is vibrating noise. Tested inspected and verfied complaint. Found the condensor to be the source of the noise. Corrected issue with insulation to stop lines from touching. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Middletown, DE 19709
Taylor F.
Job Details:
05/23/2023
Cx complaint is unit not dispensing every time. Tested inspected and verified complaint. Replaced the dispenser and control from pre id. Tested unit and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS20
Near Newark, DE 19702
Taylor F.
Job Details:
05/23/2023
"Cx complaint is unit giving an f6e6 error code. Tested inspected and verified complaint. Ordering console, cannot reschedule at this time due to fbo part.; ordrng 1 W11600643 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Abingdon, MD 21009
Neil H.
Job Details:
05/23/2023
REPLACED THE DOOR SWITCH LIGHT IS ON UNIT TESTED GOOD.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430WS01
Near Midlothian, VA 23113
Joseph D.
Job Details:
05/23/2023
Unit with damage inner door keeping door open ordering inner door customer owes 220 labor on return; ordrng 1 W10737655 (Inner door)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Lewes, DE 19958
Frederick R.
Job Details:
05/23/2023
"CX complaint is broil not working nor convect fan. Inspected/tested and verified convection fan not working on conv bake or air fry. I got broil to light 3 oiut of 4 times. Ordering convection fan, control, ignitor and return with spark module just in case. Cannot reschedule due to FBO parts needed; ordrng 1 W11620570 (control) and 1 W11548751 (fan motor) and 1 WPW10333842 (igntr-oven)"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW1
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details:
05/23/2023
CX complaint is dryer making noise. Inspected/tested and found belt to be wearing on pulley. Ordering dryer repair kit. CX paid $263.63 and is paid in full. Rescheduled CX for Tues 5/30; ordrng 1 4392067 (dryer repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE01
Near Sandy Hook, VA 23153
Joseph D.
Job Details:
05/23/2023
customer complaint unit leaking confirm complaint found freezer rails not pulling door insufficiently causing Frost buildup and clogged drain clear drain and ordering new; ordrng 1 W10625067 (Rail) and 1 W10625068 (Rail 2)
We serviced a
WHIRLPOOL DRYER
Model wed5050lw0
Near Cooksville, MD 21723
Marc M.
Job Details:
05/23/2023
"installed idler but unit still producing loud squealing sounds and chirping when drum rotates. when installing idler found obvious wear marks and corrosion on the rollers and roller shafts. unit still within factory warranty so would absolutely recommend replacement of the roller shafts and rollers. ordering parts.; ordrng 2 WPW10359269 (roller shafts)s and 2 349241T (rollers)s and 1 341241 (belt,drive)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near ,
Justin W.
Job Details:
05/23/2023
cx complaint unit leaking checked unit to find leaking from outer tub near pressure dome. found slight damage to gearcase due to leak ordering gearcase to complete repair.; ordrng 1 W11219115 (tub) and 1 W11454734 (gearcase) and 1 W10721967 (cam) and 1 W11550891 (agitator) and 1 W10528947 (hub)
We serviced a
WHIRLPOOL RANGE
Model MGR8800FZ0
Near Frederick, MD 21702
Bernard M.
Job Details:
05/23/2023
Cx complaint unit leaks gas. Inspected unit and found the knobs to be fragmented. The metal inserts are missing in 3 of the 5 knobs. The knob is fragmented in the inside and don't stay on the valve stems. The manifold checks good. Gave cx quote for repair and she'll be purchasing a new unit. Cx paid $120 service fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Newark, DE 19711
Taylor F.
Job Details:
05/23/2023
Found unit low on charge with a 20in vacuum and partial frost pattern. Blew nitrogen through system to verify no restrictions. Found no evidence of dye anywhere visible on unit. Possible low charge on previous repair. Went to refill unit and only had 50g in my r600 can. Rescheudled with office for friday to refill unit properly.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Wilmington, DE 19803
Taylor F.
Job Details:
05/23/2023
"Cx complaint is unit giving f8e4 error code. Tested inspected and verfied complaint. Found the drip tray full of water. Found no evidence of water coming from inlet valve or anything underneath. Inspected door gasket and found the gasket had pulled out of track on the bottom right corner. Corrected door gasket, tested unit and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Wilmington, DE 19801
Taylor F.
Job Details:
05/23/2023
Cx complaint is lights not coming on. Tested inspected and verifed complaint. Found the door switch to be defective. Replaced door switch and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Smyrna, DE 19977
Taylor F.
Job Details:
05/23/2023
Replaced interlocks and fuse from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Marc M.
Job Details:
05/23/2023
cx complaint unit not closing door successfully. inspected unit and found that the door hinges are not springing the door into a fully closed position. unit will need new door hinges and accompanying rivet and sliding arm kit. cx also had concerns regarding the appearance of the silicone glass seal in the interior panel of the MW door. explained to cx this is a completely normal occurance within the manufacturing process this is considered normal operation and any panels ordered would arrive with similar deviations and NOT deemed a cosmetic defect. contacted Techline to confirm. Techline agreed and stated it would not be recommended to replace the inner door panel.; ordrng 2 W11675306 (hinge)s and 1 W11033422 (interlock)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Columbia, MD 21044
Marc M.
Job Details:
05/23/2023
installed all parts and tested unit. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fredericksburg, VA 22407
Eric F.
Job Details:
05/23/2023
Could not replicate noise. Instructed cx to film noise and call back if issue reoccurs.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Bowie, MD 20716
Shawn D.
Job Details:
05/23/2023
installed ui and bezels and tested panel works good and no cracks. unitis good
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Glenwood, MD 21738
Robert L.
Job Details:
05/23/2023
"installed control box kit ((contained full control box w control and rear cavity harness which contained alarm buzzer)), tested all ops ok, collected $110 labor cx paid in full"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Alexandria, VA 22312
Lloyd B.
Job Details:
05/23/2023
Cx complained of broken or missing parts. Inspected the unit and found that the upper rack was not installed correclty and therfore could not be pulled out. Was able to remove the upper rack and reinstall it into the rails. Now it slides in and out. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Virginia Beach, VA 23456
Carl A.
Job Details:
05/23/2023
reordering panel as it has a hugh dent in bottom of door; ordrng 1 w11416785 (panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Dumfries, VA 22026
Tanner B.
Job Details:
05/23/2023
"Installed new heater , tested unit. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Vienna, VA 22180
Christian C.
Job Details:
05/23/2023
Cx complaint of ice build up in FC section and fan is very loud. Inspected unit found fan in FC section loud and ice build up at rear of cavity. Ran test 1 passed. Test 2 passed. Test 6 bimetal is open. Tested heater 24.5ohms. Tested voltage from harness to heater getting 97VAC. Tested voltage from control to heater reading 97VAC. Ordering control. Cx paid in full.; ordrng 1 W10843055 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW02
Near Springfield, VA 22153
Demonte S.
Job Details:
05/23/2023
Inspected the unit. Found that the cx is saying that the Ice Maker will not stop making Ice once they flipped the arm up. Checked the Bail Arm to the Ice Maker. Found Bail Arm bent and not going into the Ice Maker. Installed new Bail Arm. Tested the Ice Maker. Ice Maker Filled and Harvested. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Fredericksburg, VA 22407
Robert W.
Job Details:
05/23/2023
Cx Complaint is there is a dent and rusting on right RC door. Inspected unit and found the right RC door has dent but is also rusting in another area. Ordering Right RC door.; ordrng 1 W11435343 (RH RC door) and 1 W11223753 (Nameplate)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near New Kent, VA 23124
Justin W.
Job Details:
05/23/2023
cx complaint f7e1. confirmed complaint checked unit to find capacitor leaking. replaced from pre id and fought with drip pan to place unit back in its designated spot. performed dlms calibration unit working as designed
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Centreville, VA 20121
Richard B.
Job Details:
05/23/2023
"CX complant. Freezer not cold enough , And no ice. Inspected unit and found no freezer LED on . Found temp in freezer is only 19 degrees , . Temp in ice box area is 24 . Low charge on referigerant. ordering compressor , 3 way , stub and dryer , also ordering freezer LED and one ceiling LED. further work needed. RB; ordrng 1 W10832994 (compressor) and 1 W11506635 (stub) and 1 WPW10143759 (dryer) and 1 W11575003 (3 way) and 1 W11462342 (led) and 1 W10695459 (led)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Springfield, VA 22151
Jason A.
Job Details:
05/23/2023
CX complaint FRIDGE RC temps gets warm. CX will set max cool & unit gets down to 37 for a few days then gets warm again. Replaced parts & Verified compressor & evap fan runs. Good airflow to RC so damper is openning > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW97HEDW0
Near Bethesda, MD 20817
Roberto I.
Job Details:
05/23/2023
"Cx complaint F9E1 on display during cycle.Ran test mode, confirmed error. Removed front, found completely clogged drain pump filter. cleaned filter and clear error. Ran a test cycle, the unit worked and drained as designed. Collected $120"
We serviced a
WHIRLPOOL OVEN
Model sf395pep
Near Bethesda, MD 20814
Roberto I.
Job Details:
05/23/2023
Replaced part and ran a 350F bake cycle. The unit preheated and worked as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2456DEW
Near Alexandria, VA 22311
Leon
Job Details:
05/23/2023
CX complaint is that between the ice bin and the ice pad was snow confirmed issue seen that the swtich to the paddle was no good and it didnt close the all the way water and ice and it was letting warm air in switch is NLA
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Portsmouth, VA 23702
Zachery R.
Job Details:
05/23/2023
"cx complaint low ice production, checked unit, fc is no longer overpacked. unit going through defrost upon arrival, fc at 8 degrees, come to find tray hitting fill tube, also icemaker thermistor measuring out of range, replaced icemaker, tested, bail arm hitting icemaker, replaced bail arm with old im bail arm, tested, unit working as designed. advised cx to allow 24 hrs and to dump first 3 batches, then wait 72 hours for a full bin and see if ice production can keep up."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Fredericksburg, VA 22407
Robert W.
Job Details:
05/23/2023
CX Complaint is the lid not locking. Inspected unit and found the lid lock not in place the tabs have failed and around holding in place. Ordering Catch and lidlock.; ordrng 1 W11545554 (Bezel) and 1 W11394572 (Lidlock)
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Chantilly, VA 20152
Richard B.
Job Details:
05/23/2023
"After turning over to parts research , Same parts were sent. Manifold that was sent to CX is identical to manifold that was ordered , Knobs do not fit. , Called techline , Confermed correct model number , Confermed correct manifold ordered by both whirlpool and engenering. Techline is turning back over to engenering , Advised CX again of this. . CX calling customer service for a resolution. RB; saved tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near New Kent, VA 23124
Justin W.
Job Details:
05/23/2023
replaced bulb and control tested unit working as designed no core on ctrl left part with cx
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
John P.
Job Details:
05/23/2023
"CX complaint unit randomly dispensing some water on its own and leaking on floor checked unit found water spigot valve solenoid stuck open causing every time ice maker called for water for water to come out of water spigot replaced dual valve tested working as designed; ordrng 1 WPW10341320 (Valve JPV/S), used 1 WPW10341320 (VALVE JP/VS) from stock"
We serviced a
KITCHENAID DISHWASHER
Model WDT750SAKZ0
Near Lewes, DE 19958
Michael E.
Job Details:
05/23/2023
"CX complaint: not drying dishes. Tested and verified complaint. No error codes. In diagnostic, the vent fan and heater both did not activate. Heater tested at 8.8 olms. Ordering control and air vent assembly (just in case). Cannot reschedule due to SO part; ordrng 1 W11649995 (air vent) and 1 W11506011 (control)"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS00
Near Bowie, MD 20721
Shawn D.
Job Details:
05/23/2023
replaced start device and over load installed new filter cx had then ran diagnostics unit filled good and compressor runs and sounds good condenser fan also works. ran normal opperation and unit filled and drain then filled and compressor came on and water started freezing. unit is good
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fredericksburg, VA 22401
Robert W.
Job Details:
05/23/2023
"Replaced gearcase,washplate,actuator,belt and splutch unit calibrated and tested and is working properly."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Edenton, NC 27932
Branden R.
Job Details:
05/23/2023
cx under impression unit has warrenty advised unit is no longer under warrenty and service of 120 will be due . cx showed be paper of extended warrenty i advised cx to read out to warrenty company for us to be properly dispatched . or service call will be due . cx refused to pay service call and stated she will be reaching out to warrenty company . i would still send tech out with suspension rods just incase .
We serviced a
JENN-AIR OVEN
Model JWD3030EX00
Near Charlottesville, VA 22901
Kyle A.
Job Details:
05/23/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
JENN-AIR RANGE
Model JGRP436WP02
Near Annandale, VA 22003
Jason A.
Job Details:
05/23/2023
"CX complaint RANGE no power or display, Checked 14VDC power supply no AC voltage. Checked TODis good & went to plug unit in & unit chimed. Checked 2 pin connector of power cord & wiggling it can cut power. Bent pins slightly to improve contact & wrapped with electrical tape. Test all oven & range functions > JJ"
We serviced a
WHIRLPOOL WASHER
Model WTW6600SB2
Near Arlington, VA 22207
Brian F.
Job Details:
05/23/2023
"Cx states unit rattling during spin, tested and confirmed rattling noise. Found coins in drain pump, damaged impeller, unit needs new drain pump.; ordrng 1 W10536347 (drain pump asm)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP00
Near Potomac, MD 20854
Julian H.
Job Details:
05/23/2023
GOT HERE talking to CX states that this was a existing leak prior repair but he forgot to mentioned to me found a small puddle on rh side of refrigerator went to the back & found that water was traveling from drain tube to rh side remove drain tube asm & found part for FC completely restricted (clogged) not enough to cause ice build up on the bottom of the freezer compartment but enough to leak out from pan cleared tube back together checked everything else & looked fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Silver Spring, MD 20906
Julian H.
Job Details:
05/23/2023
"GOT HERE part ordered is for high temp purposes use adhesive from VS for both doors & gaskets staying in position; ordrng 2 WP482338 (adhesive FOR RESTOCK JH VS)s, used 2 WP482338 (ADHESIVE FOR RESTOCK JH VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Silver Spring, MD 20906
Julian H.
Job Details:
05/23/2023
"CX complaint about unit freezing items on RC inspected & found temps closed to freezing point 33* set @ 38* checked thermistor 13.8ko out of range replaced with VS & working; ordrng 1 W10316760 (thermistor FOR RESTOCK JH VS), used 1 W10316760 (THERMISTOR FOR RESTOCK JH VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBRS19KTWH3
Near Chevy Chase, MD 20815
Roberto I.
Job Details:
05/23/2023
"CX complaint temperature fluctuates, some day workks ok, some other day gets too warm and then works again..Found 12F in the Fc and 54F in the Rc. Based on the cx description, the issue seems to be th control board. Found also a defrost issue and frost buil up on the evaporator. Ordering Fc harness W11260592. Pre id control board to be installed on return. Cx paid in full ($372.26); ordrng 1 W11260592 (Fc harness)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Saluda, VA 23149
Lucas R.
Job Details:
05/23/2023
"cx complaint no ice, checked unit found no fill, house supply good, water and power to valve, valve not opening, replaced valve, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lanexa, VA 23089
Justin W.
Job Details:
05/23/2023
cx complaint unit is noisy. checked to find no error codes. performed dlms calibration no odd sounds at this time. placed 4 full sized towels in unit and started normal wash heard no odd sounds. called techline spoke to Andrew. unit working as designed cx to record video and text to office number when problem occurs
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055YEM01
Near Washington, DC 20002
Emmanuel R.
Job Details:
05/23/2023
"Replaced right door gasket, tested unit.Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Lewes, DE 19958
Michael E.
Job Details:
05/23/2023
"Replaced front panel as per previous diagnosis. Tested at UI and had 12vdc but not getting 5vdc. Replaced control and tested and still 6 buttons stay lit up on UI. Replaced console, tested unit and it is now working properly. CX noticed a rippling effect on the side of the front panel. I documented this in pics. Reordering front panel. I did warn CX that all front panels may come with that effect since i was seeing the same effect on the original front panel. Scheduled return visit for 5/31 any time; ordrng 1 W11325579 (front panel reorder)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HW3
Near Millsboro, DE 19966
Michael E.
Job Details:
05/23/2023
CX complaint: unit switchede to popcorn and would not shut off until CX put upward pressure on the bottom of the door.Unit was even running whenb door was open when this happened. Called WP safety and updated WP on findings. Safety asked me to have CX contact them (866)550-5136 Gave CX SR and phone number to call per WP safety. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Millsboro, DE 19966
Michael E.
Job Details:
05/23/2023
CX complaint: intermitantly too warm and too cold in RC. Tested and verified complaint. RC thermistor reading at 4.7kolms at 56 degrees. evap fan and damper are working properly. Evap is defrosting properly and has a good frost pattern. Suspected intermitant diffuser failure. Ordering diffuser and control (just in case). Cannot reschedule due to NW part; ordrng 1 W11317276 (diffuser) and 1 W11566851 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Glen Burnie, MD 21061
Dustin F.
Job Details:
05/23/2023
"Inspected unit, confirmed BAsket wobbles and seperates from washplate. pulled washplate and found bad drive hub. Replaced wash plate and drive hub, calibrated and tested unit, unit now working as intended."
We serviced a
KITCHENAID DISHWASHER
Model KUDP01FLSS6
Near Silver Spring, MD 20904
Alexander D.
Job Details:
05/23/2023
"cx within 30days of prior service call. cx complaint unit just not washing dishes. inspected unit and verified complaint. unit is filling with water and wash motor is running but water coming out of spray arms is very weak. unit will need sump asm replaced. quoted 351.09, cx declined repair and wants to shop around first. advised cx service call is covered for 30days"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Columbia, MD 21044
Marc M.
Job Details:
05/23/2023
cx complaint unit leaking water. inspected unit and found that the drip tray below the evap was completely frozen over resulting in overflowing water to the bottom of the fc and out of the door. thawed all ice and cleared drain tube of restriction. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KWH0
Near Fredericksburg, VA 22405
Robert W.
Job Details:
05/23/2023
Ticket added twice cancel this job.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Annandale, VA 22003
Jason A.
Job Details:
05/23/2023
CX complaint RANGE OVEN doesnt work. Beeps or clicks & stops heating. Found F1E0 error. Tried to manual test but fail. Console FBO > JJ; ordrng 1 W11620481 (ACU)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Dover, DE 19904
Taylor F.
Job Details:
05/23/2023
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the compressor to be locked up, drawing 9.5amps. Ordering compressor and drier. Called office and rescheduled for 5/30/23. 2CT SEALED STSTEM; ordrng 1 W11370574 (compressor) and 1 W10143759 (drier (service))"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Virginia Beach, VA 23456
Carl A.
Job Details:
05/23/2023
"cx complaint of unit making a grinding noise and also countinueing to spin on 1 min left would spin for over ten mins,tried to put unit in tested mode and unit would shut down,found oil leaking from gear case as well as play in t he wash plate ordering parts needed for repairs; ordrng 1 W11624943 ( CNTRL-ELEC) and 1 W10902814 (Washplate) and 1 W10752187 (screw) and 1 W11449841 (Gearcase) and 1 W10734521 (Clutch)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near West Springfield, VA 22152
Demonte S.
Job Details:
05/23/2023
Inspected the unit. Found that the cx is saying that the Washer is giving error codes. Ran Service Diagnostics on the unit. Error Codes are F7E9 = Locked Rotor. Found clothing under the Agitator. Removed a rag from under the Agitator. Checked the Lower Rotor & Stator Motor. Rotor screw isn't in the Rotor. Found screw behind the unit. Installed loctite to screw. F6E2 = Communication Error U.i. can't hear Acu. Checked the voltage to the main Control Board. I'm getting 122.9 Volts. I then made sure all connections are fully plugged in. Ran Key Activation on the User Interface. The Start button & Soil Level button are not working properly. Checked the User Interface. Found corrosion on the board under the J2 Connection on the User Interface. F6E2 = Communication Error Acu Can't hear User Interface. Cleared all Error Codes. User Interface in now responding fully. Ran Service Test. Service Test passed. I then started a normal cycle and advised to the cx to let this unit finish the cycle. Cx paid by Card for the Service Call Only. If the cx calls back order the User Interface = W11135391 & Control Board = W11429620. Don't go without parts. ( Any questions please check Sd Pictures.(