Service History 526 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Alexandria, Virginia 22309

Demonte S.

Job Details: 05/23/2023

"Installed the Compressor, Couplers & Access Valve. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 1.7 Oz's. Unit is working as Designed. ( All feet except the right Rear are now missing. I advised the cx will need to replace them. Notified Lauren about this issue.) ( Any questions please check Sd Pictures.) ; used 1 W11506635 ( COUPLER DS / Vs), 1 W11504431 ( COUPLER DS / Vs), and 1 W11504415 ( COUPLER DS / Vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 05/23/2023

"cx complaint the unit is not washing going straight to done. checked the unit and found a defective capacitor leaking oil on to the floor. replaced the capacitor and the drive pulley. put the unit back together and tested operation. unit is running as designed. no issues at this time.; ordrng 1 w10721967 (cam ar vs), used 1 w10721967 (cam ar vs) from stock"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 05/23/2023

cx complaint the unit is not working on the front right burner. checked the unit and found that the element is good but the switch is not sending power to the element. ordering new swtich to resolve the issue.; ordrng 1 WPW10312185 (switch)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Crozet, Virginia 22932

Kyle A.

Job Details: 05/23/2023

Changed door but will need to return woth emblem.; ordrng 1 W11178521 (Emblem)

We serviced a

MAYTAG DRYER

Model MEDP586KW0

Near Harrisburg, Pennsylvania 17104

Fred G.

Job Details: 05/23/2023

"cx complaint unit motor is making noise. i found units blower house is vibrating hard. i found it to be the drive motor and blower wheel are off balanced. unit needs drive motor, blower wheel, exhaust clip to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 8572105 (exhaust clip) and 1 W10841144 (drive motor)"

We serviced a

JENN-AIR OVEN

Model JJW2430DP03

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 05/23/2023

"Cx complaint control panel not responding properly.I was unable to run test mode, the keys on the right side didn't respond at all. Connections to UI ok. Ordered control panel W11236887 and appliance manager (if needed) W11179310.; ordrng 1 W11236887 (control panel) and 1 W11179310 (appliance manager)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lewes, Delaware 19958

Michael E.

Job Details: 05/23/2023

CX complaint: freezing on top shelf of RC. Tested and verified complaint. Previously i had replaced the diffuser and the problem was solved temporarily but came back. The diffuser is making groaning sounds. RC at 40-43 degrees but is set on 37 and CX says it runs all the time. Ordering diffuser and control. Scheduled return visit for 5/31 PM; ordrng 1 W11236851 (diffuser) and 1 W11670354 (control)

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LM00

Near Vienna, Virginia 22181

Christian C.

Job Details: 05/23/2023

Cx complaint unit is too cold. Inspected unit no errors stored. Calibrated unit +25 degrees. Preheated to 200. Used thermocouple on meter reading about the same temp as console. When preheated finished meter has same temp. Preheated to 450. Preheat also finished around same temp of meter. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Purcellville, Virginia 20132

Ken M.

Job Details: 05/23/2023

Vent assembly and lower door seal replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Havre de Grace, Maryland 21078

Neil H.

Job Details: 05/23/2023

REPLACED THE CONTROL AND THE THERMISTOR UNIT TESTED GOOD

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 05/23/2023

"cx complaint RR burner not lighting, found spark not hitting high, tried adjusting, replaced burner head from pre-id , turned left per service pointer, adjusted burner, tested all ops ok"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Gaithersburg, Maryland 20878

Ricardo S.

Job Details: 05/23/2023

"Cx complains about a noise whne the microwave runs, inspected unit, the noise comes from the cabinet, the screws that hold the microwave in place are loose so the unit vibrate, so i tighten the screws and the sound is gone.. unit tested ok"

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS8

Near Woodbine, Maryland 21797

Marc M.

Job Details: 05/23/2023

cx complaint unit will begin cycle and end the cycle immediately. inspected unit and checked for error codes stored in system. found errors f6e4 f10e1 f6e6. found failed triac on main control. quoted cx and replaced main control and tested unit with auto test cycle. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 05/23/2023

"CX complaint temperature fluctuates daily up to 29F in the freezer and food melts.Found 12F in the Fc and 42F in the Rc. Ran test 102, heard the overload tripping. Tested compressor using clamp meter, found at the start a random 6.5A draw and overload tripping. The compressor repeated the same thing several times in a loop. R600a unit. Spoke to SD, ordering compressor W11557425, drier W11109499 and all the couplers on PL. **SEALED SYSTEM TECH** and **2 COUNTS**; ordrng 1 W11557425 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 sealed system tech and 1 2 counts"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Leesburg, Virginia 20175

Ken M.

Job Details: 05/23/2023

"Socket, bulb, and control replaced and tested. Unit is working properly, Old parts left with customer."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ashburn, Virginia 20147

Ken M.

Job Details: 05/23/2023

Sump assembly replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, Virginia 22407

Eric F.

Job Details: 05/23/2023

"Confirmed cx complaint unit leaking front right corner. Found door gasket malformed, concave in top right corner, letting water pass. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Warrenton, Virginia 20186

Ezra M.

Job Details: 05/23/2023

"found unit is leaking from inside cabinet, and has damage to drain tube connections, called techline, spoke to butch. drain tube melted from cabinet, leaking around high pressure line from cabinet to drier. unit set for exchange."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 05/23/2023

"cx complaint intermittent freezing and thawing both compartments, checked unit found gap between fc gasket and door, adjusted door and heated gasket to allow propper seal, replaced control and rc thermistor for intermittent issue, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near New Oxford, Pennsylvania 17350

Andrew S.

Job Details: 05/23/2023

Cx complaint is that the unit is making a loud squeeling noise when spinning. Upon arrival I ran the manual spin and found that the belt is slipping on the drive pulley. I was able to access and replace the belt and splutch. i then tested the unit and found that the unit is now functionong as intended. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lewes, Delaware 19958

Michael E.

Job Details: 05/23/2023

"CX complaint: intermitantly wont spin in all cycles. Tested and verified complaint. F7E4 error code. Unit went through diagnostic without problem. Unit was shifting properly during testing. Ordering clutch, slider and control. Scheduled return visit for 5/30 any time; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11419171 (ACU)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ashburn, Virginia 20148

Ken M.

Job Details: 05/23/2023

Replacement door arrived damaged. Reordering door.; ordrng 1 LW10912075 (dor-fip)

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290REP00

Near Arlington, Virginia 22204

Leon

Job Details: 05/23/2023

cx complaint was unit would stop cooling after a while confirmed issue that unit was working great while i was there cx just want to check for leaks cx didnt have any dye in the system to check. ordering uv drier and compressor to check and see where the leak is at; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (uv drier)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Gaithersburg, Maryland 20878

Ricardo S.

Job Details: 05/23/2023

"Cx complains that the dw not working at all inspected unit, panel is dead, but the ubt light turn on and off ... cks power on temrinal block ok 120vac.. but is not power on main board, the line fuse blow, unit need main harness, order board and console just in case; ordrng 1 w11213034 (harness) and 1 w11632707 (cntrl just in case) and 1 w11632700 (console just in case)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Red Lion, Pennsylvania 17356

Drew B.

Job Details: 05/23/2023

cx say brand new dryer runs but no heat never has.. when arrived i remvoed the access panel and foudn the power cord red wire head is broken off.. they had lowes install and etc so they are calling lowes back to infromed them of the falilure of tbhe cord needs the parts ( cord) replaced and unit then will have 240/120vac restored for heat and running.

We serviced a

WHIRLPOOL DISHWASHER

Model Wdf540padm3

Near Alexandria, Virginia 22302

Lloyd B.

Job Details: 05/23/2023

"Cx complained the unit had an odor. Inspected the unit and found that there is no odor and the unit is brand new. The hoses are clean and everything in the plastic tub is clean. Explained to the cx how to use rinse aid, hot water and white vineagar. This is the second of the same appliance the cx has as well as a new hot water heater. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Ashburn, Virginia 20148

Ken M.

Job Details: 05/23/2023

Unit powered down. Harness and LEDs replaced. Harness included a new thermostat. Power restored. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Gettysburg, Pennsylvania 17325

Andrew S.

Job Details: 05/23/2023

Cx complaint is that the bake will not ignite. Upon arrival I found that the broil and all the burners ignite. I slid the bottom drawer out and found that the cx has metal baking racks and pans in the bottom. I found that the racks are able to slide up and contact the ignitor and ground it out thru the drawer. I left the drawer slid out and started a bake cycle and found that the unit is now igniting and cycling as intended. I informed the cx that the drawer cannot be overfilled for that reason. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Waynesboro, Virginia 22980

Kyle A.

Job Details: 05/23/2023

Wrong harness ordered. Ordering correct harness.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near ,

Daniel J.

Job Details: 05/23/2023

dishwasher not responding per notes installed cap and ui ran diag cycle completed unit now working returning qrr parts

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFC42FTS03

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 05/23/2023

Cx complaint of unit cooling but alarm constantly going off. Did confirm unit was also cutting off the fans when relay would click as alarm went off. Installed updated control and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Quinton, Virginia 23141

Justin W.

Job Details: 05/23/2023

replaced ui and control confirmed mod and serial transferred tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS36MDX05

Near Bel Air, Maryland 21014

Neil H.

Job Details: 05/23/2023

CHECKED THE FC EVAP ONLY HAS FROST AT THE TOP UNIT IS OVER 25 YEARS OLD CX SAID NO NEED TO GO ANY FURTHER WITH CHECKING UNIT THEY WILL INVEST IN NEW UNIT $120 COLLECTED

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Partlow, Virginia 22534

Eric F.

Job Details: 05/23/2023

"Confirmed cx complaint unit not heating. Found inline power to heating element unseated. Reseated line, tested unit, unit working as designed.;"

We serviced a

MAYTAG DRYER

Model MEDB850YW0

Near Williamsburg, Virginia 23188

Orbie

Job Details: 05/23/2023

"replaced belt, tested unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Virginia Beach, Virginia 23464

Zachery R.

Job Details: 05/23/2023

"cx complaint top shelf of rc freezing, checked unit, cx has tall items blocking airflow, doors need to be adjusted, also come to find frozen damper, thermistor reading open. used steamer to clear ice build on damper, tested damper, damper is good. quoted cx, cx approved repair, adjusted doors, replaced thermistor. cx paid in full. advised cx to monitor unit and ticket is open for 30 days."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Harrisburg, Pennsylvania 17111

Fred G.

Job Details: 05/23/2023

"cx complaint unit would not stop filling and draining. inspected unit and found unit was unplugged. plugged unit in and found unit began to drain. i was able to cancel cycle and entered diag and found 0 saved error codes. ran auto test and found unit finished without issue. due to unit drain as soon as I plugged unit in, I think unit is having a pressure related issue. I tested each water valve and found it turned on and shut when asked in manual mode. I found pressure hose was secure and found no holes in the line. ordering control. once part is in, please call cx and set up a return visit.; ordrng 1 W11170317 (control)"

We serviced a

MAYTAG DRYER

Model MEd6630hw0

Near Falls Church, Virginia 22043

Brian F.

Job Details: 05/23/2023

"Cx states unit not heating, tested and confirmed. Ran auto test, L1 and L2 good, found heating element measured open, tco and thermistors passed continuity test, unit needs new heater element.; ordrng 1 WP3387747 (element)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS6

Near Williamsburg, Virginia 23188

Orbie

Job Details: 05/23/2023

"cx complaint light burnt out. quoted cx for lightbulb replacement. cx agreed. replaced bulb, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW01

Near Alexandria, Virginia 22309

Demonte S.

Job Details: 05/23/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Section isn't cooling / top freezer is cooling. I then checked the Heater Element Harness. I'm getting 105.8 Ohms. Heater Element is good. Cx had the unit pack with food against the back wall. I advised to the cx that they can't pack the freezer. No food can be or touch on the back wall. Checked Frost Pattern on the Evaporator. Good Frost Pattern. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 05/23/2023

Changed door and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Catlett, Virginia 20119

Ezra M.

Job Details: 05/23/2023

"pre previous notes, ordering ice maker, evap fan, compressor, drier, process stub and assosciated connectors.; ordrng 1 W11579560 (ice maker) and 1 W11578030 (evap fan w/ harness) and 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (process stub) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504447 (coupler)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ04

Near Richmond, Virginia 23236

Joseph D.

Job Details: 05/23/2023

Replaced failed LEDs unit now illuminating properly no other issues found

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS4

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 05/23/2023

"cx complaint door randomly opens/ wont open, checked unit no error codes, per cx will make a chattering noise, or grinding noise, idicating failure in interlock switches.; ordrng 1 W11449274 (interlock)"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Newport News, Virginia 23602

Lucas R.

Job Details: 05/23/2023

"arrived no answer at door, called number on file spoke with complex owner, advised to drop parts of at office located in red maintenance box, and he would take care of it, coil elements can be replaced by cx."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Quinton, Virginia 23141

Justin W.

Job Details: 05/23/2023

replaced deli ui and ui. while going to replace main control found new control defective. reordering control. tested water dispensing after replacing ui. ice maker fills as well. reordering damaged control.; ordrng 1 wpw10675033 (ctrl)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 05/23/2023

"cx complaint violent shaking in spin, found basket loose, spanner nut almost all the way off, resecured spanned and basket, dlms calibration and tested all ops ok, instructed loading, soap, cycles and cleaning"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Germantown, Maryland 20874

Ricardo S.

Job Details: 05/23/2023

"The customer complains that the doors are not level, I inspect the unit and the refrigerator needs to be leveled, need some shims..the client paid for the installation to Bray and Scarff, so he has to call them to fix the fridge and the dishwasher.. firdge cks ok"

We serviced a

WHIRLPOOL DRYER

Model WED7500GW0

Near Virginia Beach, Virginia 23454

Carl A.

Job Details: 05/23/2023

replaced all parts tested unit works as desinged

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Inwood, West Virginia 25428

Daniel J.

Job Details: 05/23/2023

washer not starting cycles found striker failed inside of lid latch replaced both ran diag no errors

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Georgetown, Delaware 19947

Michael E.

Job Details: 05/23/2023

"CX complaint: not spinning clothes out. Tested and verified complaint. F8E1 error code. In diagnostic i could hear that the cold valve was getting vgery low water flow. I replaced the inlet valve, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hampstead, Maryland 21074

Sal R.

Job Details: 05/23/2023

CX complaint is that the unit will not opperate/ start a cycle. I found no error codes in diag. I was abel to run a test cycle and a recalibration and found the unit tobe opperating. I had CX load unit and attmpted to start a wash cycle. I found no opperation. I entered manuel test 3 and attempted to lock the lid. I foun d no movment. I OHMed out the lid lock and found a reistanse reading of 99 OHM'S of resistanse . I am ordering 1 control board (W11417466) and 1 lid lock(W11307244). I spoke to Sammi in parts orderign a return date has been set for 5/25; ordrng 1 W11307244 (lid lock 25) and 1 W11417466 (control board 15)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Warrenton, Virginia 20187

Ezra M.

Job Details: 05/23/2023

"storing errors f7-e1 for wash motor, f9-e1 drain and f10-e2vent. ran diag cycle, wash motor not running, getting proper voltage at motor, unit will need new pump and motor assy. cust wants to think over offer"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ6

Near Catonsville, Maryland 21228

Robert L.

Job Details: 05/23/2023

"cx complaint not heating, found magnetron buzzing loudly, trasnf ormer and capacitor ok, ordering magnetron, will use diode on return; ordrng 1 WPW10693025 (magnetron)"

We serviced a

WHIRLPOOL DRYER

Model MED8200FC1

Near Arlington, Virginia 22201

Leon

Job Details: 05/23/2023

cx complaint was unit making a sound when drying confirmed tha issue you could hear the sound even when you spin the tub by itself i was unable to take unit apart unit is stacked and i was unable to pull it out to get the the back i belive the issue is the idler ordering idler;

We serviced a

WHIRLPOOL WASHER

Model LSR7233HQO

Near Reston, Virginia 20191

Christian C.

Job Details: 05/23/2023

Arrived at house. Cx said unit has coverage. But has nothing to show proof. Cx could not get in contact with landlord. Tried calling landlord as well on my side. No answer. Could not get confirmation of who would be paying for visit. Cx will call landlord and see if they will get it covered.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ0

Near Hyattsville, Maryland 20781

Samuel R.

Job Details: 05/23/2023

cx complaint unit back burners not working.inspected unit and found both rear gas valves bent and not able to work properly.further inspection found ui console dented.unit will need manifold and ui W11356350 W11564647 special order; ordrng 1 W11356350 (manifold) and 1 W11564647 (panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Charlottesville, Virginia 22902

Kyle A.

Job Details: 05/23/2023

Cx complaint of burnt out element. Did confirm and replaced element but will need to return with case as part of the element has melted into the bottom of the unit.; ordrng 1 W11513977 (Tub) and 1 WPW10503549 (Tab)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Warrenton, Virginia 20186

Ezra M.

Job Details: 05/23/2023

"replaced gearcase and splutch, ran diag cycle, sounds normal."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Williamsburg, Virginia 23188

Justin W.

Job Details: 05/23/2023

cx complaint unit not locking. checked unit to find no error codes. ohmed out lid to find lid ohming open. ohmed out drain pump at pin1 and 2 of j15 at control to find 27.7 ohms ohmed out drain pump at pump at 22.7 drain pump ohming good. found latch to be defective. replaced latch and tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Williamsburg, Virginia 23188

Justin W.

Job Details: 05/23/2023

replaced valve and tested unit working as designed confirmed 8 oz of water being dispatched in 8 seconds.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Newport News, Virginia 23608

Justin W.

Job Details: 05/23/2023

cx complaint noisy compressor. checked unit to find temps at 38rc and -1fc. called techline spoke to Chris advised to order compressor. advised cx that there is no sure way to say that the unit will work after new part advised cx of potential for no cool after compressor replacement cx still wants compressor replaced. techline advised order compressor.; ordrng 1 W11557671 (compressor) and 1 W11109499 (drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS04

Near Newport News, Virginia 23601

Justin W.

Job Details: 05/23/2023

cx complaint fc door needs installing. door shipped from whirlpool. confirmed door damaged. replaced door and tested unit working as designed ordering name plate to be shipped to cx.; ordrng 1 W10876598 (nameplate)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW5

Near Annapolis, Maryland 21409

Israel R.

Job Details: 05/23/2023

"Customer complaint unit is lid is separating. I found the door has failed and is coming apart from the hinge. Unit will needs new lid, hinges and screws. This unit is from CPS so it needs to be approved before intalling or ordering parts. Service call PRe paid. Parts 301.58 shipping 15. Labor 110. Tax 18.09. Total 444.67. Call customer when ticket is approved.; ordrng 1 W11102314 (lid 229.82) and 1 WP8563965 (lid hinge 18.11) and 1 WP8572974 (lid hinge 17.85) and 4 W11404293 (Screw 8.95)s"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Ashburn, Virginia 20147

Ken M.

Job Details: 05/23/2023

Customer complaint is that the unit's door gasket is coming apart. Unit inspected and found that the gasket in the lower right corner is coming apart. Gasket replaced. Door left open to give the adhesive time to set. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL WASHER

Model wet4027hw2

Near Arlington, Virginia 22202

Leon

Job Details: 05/23/2023

cx complaint was unit didnt cut on confirmed issue replaced control everything worked great after while i was there cx showed me rust in a brand new unit ordering new basket; ordrng 1 W10554251 (basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Richmond, Virginia 23237

John P.

Job Details: 05/23/2023

Repaired sealed system tested working as designed.

We serviced a

KITCHENAID OVEN

Model KESA907PSS02

Near Falls Church, Virginia 22041

Lloyd B.

Job Details: 05/23/2023

Cx complained the off button did not work. Installed new switch membrane and tested and all the buttons now work . Job complete

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Reisterstown, Maryland 21136

Sal R.

Job Details: 05/23/2023

"CX compolai t was that after the last service , screws where not secure on control access panale in the reart. I was able to secure 2 screws. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Frederick, Maryland 21701

Bernard M.

Job Details: 05/23/2023

"Cx complaint the temp setting button won't change. Inspected and found the button stuck. Removed cover and pressed button back out, placed back onto liner and it presses in and out and is able to change temp settings. Unit checks good"

We serviced a

WHIRLPOOL MICROWAVE

Model NED4655DW1

Near Williamsburg, Virginia 23185

Orbie

Job Details: 05/23/2023

cx complaint light staying on. verified complaint. unit needs control due to light not turning off. ordering bulb as well just incase.; ordrng 1 W11552018 (control) and 1 8206232A (lamp 40 watt)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Vienna, Virginia 22182

Brian F.

Job Details: 05/23/2023

"Installed left pantry adapter (came w/ pantry harness), IM adapter, IM air duct gaskets, used perma gum to seal gaps on back wall, installed right door hinge. Noticed RC evap drip pan is bowed, ordering drip pan.; ordrng 1 W11457241 (drip pan)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Dillsburg, Pennsylvania 17019

Andrew S.

Job Details: 05/23/2023

Cx complaint is that the unit is not igniting in the bake cycle. Upon arrivla I found that the bottom drawer was full of metal pans/racks. they were able to rest against the ignitor and ground it out thru them and the dawer. I started a cycle with the drawer pulled out and it ignited immediately. Unit is functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42MDX05

Near Reisterstown, Maryland 21136

Sal R.

Job Details: 05/23/2023

"CX complai t is that the unit had lost cooling in the RC. I found temps to be at 42 with a thermacoupling reading. I foun d the evap wall frozen over. I was able to use a steamer and steamed out the iceblockage. I found that tghe bi-metal has a resistanse reading of 0.0 OHM's ready for a defrost. I too a reistasne reading of the defrost heater and found it to not stablize with a M-OHM reading. Defrost heater has failed. i am ordeirng 1 drefrost heater (WP2000631) and 1 Deforst timer (WP2183400). Once the parts are avalible, please have somoene form teh office call to set a retun date. I collected $318.45 for service , parts, shipping , and taxes via credit card. CX owes $150.00 for labor charges once the reapair is completed.; ordrng 1 WP2000631 (defrost heater) and 1 WP2183400 (defrost timer 12)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charles Town, West Virginia 25414

Daniel J.

Job Details: 05/23/2023

fridge weak cool freezer no cool fridge removed bottom freezer drawer found frost built up on evap cover no damage to door seal steamed off coild and checked harness connections for defrost ordering defrost harness showing sp order; ordrng 1 W11650660 (defrost harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Culpeper, Virginia 22701

Danny R.

Job Details: 05/23/2023

installed partrs checksok

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Bowie, Maryland 20716

Shawn D.

Job Details: 05/23/2023

"pujllled unit down and found magnetron is the issue snapped pic of it, opened new mag box and is banged up some but installed any ways and tested and unit nwo heats good. reinstalled unit and tested again and still heating good. cx does not have email unit is good"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Leonardtown, Maryland 20650

David J.

Job Details: 05/23/2023

CX complaint unit is not working arrived to customers home and had nobody here. Called customer on ticket and he had stated his wife mustve been out walking the dog customer stated that he wanted to cancel todays. Appointment and would give us a call back once somebody was home. No work was performed at this job. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near West Springfield, Virginia 22152

Jason A.

Job Details: 05/23/2023

CX complaint FRIDGE doesnt make ice & lights are not working. Replaced harness & FC bulb. Icemaker harvest & fills. NO LEAKS. FC light working > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs588fihz00

Near Hollywood, Maryland 20636

David J.

Job Details: 05/23/2023

CX complaint unit is not dispensing ice arrive today. Inspected unit and verify complaint found anytime you press the ice dispenser. The door opens but auger motor does not turn. Went to bottom of unit and inspected harness and found blue wire to be broken. Freezer door needs to be replaced to properly repair quoted customer for repair and collected $120 for service call CX will let us know within 30 days if he would like to do the repair. Job complete. ; ordrng 1 LW11037733 (Stainless freezer door)

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Virginia Beach, Virginia 23464

Zachery R.

Job Details: 05/23/2023

"replaced all parts, tested, unit working as designed. left old parts with cx."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Spotsylvania Courthouse, Virginia 22551

Eric F.

Job Details: 05/23/2023

"Installed sump, calibrated unit, tested unit, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS11

Near Herndon, Virginia 20171

Christian C.

Job Details: 05/23/2023

"Installed mag, cap, and diode. Tested unit. Issue still persists. Tested transformer. Primary winding reading .1ohms. Secondary winding reading 122ohms. Filament windings reading .1ohms. Primary to ground is inf, and filament to ground is also inf. Ordering transformer.; ordrng 1 W11540981 (transformer)"

We serviced a

WHIRLPOOL FREEZER

Model wrs588fihz04

Near Finksburg, Maryland 21048

Sal R.

Job Details: 05/23/2023

"CX compolai t is that the unti will not cool. I foudns that the evap fan motor is running , but no forst pattern. I fou d that rthe comporessor is not running. I inspected the compressor and found no movment. I was able to access the control board and found that the the boad was hot to the touch. i unplugged the unit and plugged it back in . I found the control to be buzzing . Unit needs 1 control board (W11595219). I qiuoted CX for the cost of repair. CX is calling WP . CX will call back into office if a repair is wanted. I collected 120.00 for serivce charges via credit card."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Hershey, Pennsylvania 17033

Fred G.

Job Details: 05/23/2023

"i was able to access unit and replace the compressor, dryer, evap as per previous tech. I pulled unit into a 30 in vacuum, which held for 20 mins. I then filled unit with 4.3oz of R134A. I found unit began to build a frost pattern. unit now checks good.; ordrng 1 876765 (tube-kit (FG VS)), used 1 876765 (TUBING KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bridgeville, Delaware 19933

Michael E.

Job Details: 05/23/2023

CX complaint: lid not latching. Tested and verified complaint. Lid latch had visibly failed. Ordering lid latch. Scheduled return visit for 5/31 PM; ordrng 1 W11513248 (lid latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near South Mills, North Carolina 27976

Branden R.

Job Details: 05/23/2023

came out to replace parts on unit disassembled and replace all parts needed tested unit and everything tested good units running as designed .

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Chesapeake, Virginia 23321

Austin D.

Job Details: 05/23/2023

came out to resolve hte issue. disassembled the unit as needed. repalced all parts and put the unit back togehter. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near Ashburn, Virginia 20147

Ken M.

Job Details: 05/23/2023

Customer complaint is that the unit is running noisy. Unit tested and found no stored error codes. Ran test cycle and the unit started to make noises in agitate. Inspection of the drive system found the splutch pulley nut loose. Nut resecured with Loctite and unit retested. Unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Leesburg, Virginia 20176

Ken M.

Job Details: 05/23/2023

Customer complaint is that the unit started to run noisy. Inspection of the drive system found the splutch nut has come loose. Loctite applied to the threads and nut reinstalled. Unit tested and is working properly.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Montclair, Virginia 22025

Tanner B.

Job Details: 05/23/2023

1-W10528947 hub 1-W10902814 washplate IF cx calls back . hub stripped and washplate seized to shaft . cx paid svc call ..

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Bethesda, Maryland 20816

Sherwood

Job Details: 05/23/2023

cx compliant lights failing. arrived found all lights in fc out and only 2 on in rc. quoted cx installed led kit. all light rc & fc are now operating correctly. this repair is complete.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245lx

Near Washington, District of Columbia 20015

Sherwood

Job Details: 05/23/2023

cx f7e2. arrived found same error code installed new sump. check for error codes none were found. also stay awhile to check for leaks. no leaks were found unit is now working as designed. this repair is complete.

We serviced a

KITCHENAID FREEZER

Model KRSC703HPS00

Near New Market, Maryland 21774

Bernard M.

Job Details: 05/23/2023

"Cx complaint ubnit leaks water in RC. Inspected and found the drain below RC evap is clogged. Steamed drain and pushed water through, poured water through drain and it wouldn't go down. Found the grommet inside drain is pinched. Contacted TL and reported findings and theyre deeming non-repairable due unable to access. No parts to replace, gave cx care number to cx. Cx paid $170 for service and labor."

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Manassas, Virginia 20112

Tanner B.

Job Details: 05/23/2023

"CX concern the unit starting on its own. f2 error in diag, it will start and keep adding 1min. f2 is a keyboard error. contatcted wpl saftey unit needs console to correct issue; ordrng 1 W11197501 (console cbe)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QVS06

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 05/23/2023

replaced control board tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Virginia Beach, Virginia 23456

Zachery R.

Job Details: 05/23/2023

"cx complaint unit not spinning, checked unit, coem to find defective cap, replaced cap, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN602EPA01

Near Great Falls, Virginia 22066

Christian C.

Job Details: 05/23/2023

Installed leds. All lights are now working. Unit is working as designed.

We serviced a

JENNAIR OVEN

Model S125

Near Rockville, Maryland 20852

Roberto I.

Job Details: 05/23/2023

"Replaced LF switch, unit tested ok."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Boyds, Maryland 20841

Ricardo S.

Job Details: 05/23/2023

"Cx complains that the unit turn off in middle of the cycle and beeps, i ran tst mode fond 2 error codes, f9e1 and f8e4 flow switch overfill, ran normal cycle water level cks ok, unit draining fine.. float switch tray cks ok, order parts; ordrng 1 w11535094 (water inlet)"

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