We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406EPA01
Near Lovettsville, VA 20180
Ricky E.
Job Details: 02/16/2023
"hs 165, ls -1... fzr evap shipped damaged, but tech line needs to be called. pressures were prerfect in the unit at time of service; ordrng 4 w11632139 (led kit)s and 1 W10915406 (evaporator) and 3 3callcount (3 call count)s and 1 look/look (look/look)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Chesapeake, VA 23323
Zachery R.
Job Details: 02/16/2023
"cx complaint unit not draining. checked unit. f8e3, f9e1, f0e2, f5e2, cleared codes, and used shop vac to clear water from drain pump, drain pump measuring 42ohms, come to find debris is drain filter, removed debris, ran test 12, no faults after test cycle, unit working as designed, advised cx to run clean wash cycle with affresh tabs."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Fairfield, PA 17320
Bernard M.
Job Details: 02/16/2023
"Cx complaint unit leaks and doesn't complete cycles. When arrived found the unit is leaking oil from underneath. Inspected and found oil all over clutch and belt dust inside the shield. Entered diag and found error code F8E1 long fill. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 W11165546 (inlet valve)"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Baltimore, MD 21209
Shane M.
Job Details: 02/16/2023
cx complaint the unit shut off & displayed H on cooktop. broil water on cooktop twice. called techline. cx will need to buy new pans.
We serviced a
MAYTAG DRYER
Model MDE2706AYW
Near Red Lion, PA 17356
Drew B.
Job Details: 02/16/2023
"chris techline advised doing everything in circuit together after failed attempt again today motor harness, cycling therm and pts swtich cx is calling AHS about next step of not wanting service bc of the length of failures..; ordrng 1 W10169313 (door switch) and 1 WP2200376 (motor) and 1 56000 (wheel) and 1 WP37001136 (cycliung therm) and 1 37001150 (harness (MAKE SURE THIS IS MAIN HARNESS!!))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Chesapeake, VA 23322
Austin D.
Job Details: 02/16/2023
came out to resolve the issue. replaced the ice bin and tested operation. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charles Town, WV 25414
Ken M.
Job Details: 02/16/2023
"Suspension tested good, does not need to be replaced. Basket arrived to massive dents on opposing sides. Need to reorder basket.; ordrng 1 W11513243 (basket)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Mineral, VA 23117
Thomas B.
Job Details: 02/16/2023
Cx complaint unit is not working properly inspected unit removed and replaced the hinge and inner door panel tested and inspected for proper use unit now functions Normally
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Madison, VA 22727
Eric F.
Job Details: 02/16/2023
"Spoke with techline. Ran amp draw on compressor, compressor pulling low amps, techline states that unit is having both the electrical issues that have been resolved as well as a sealed system issue. Cx going to reach out and see if kitchenaid will offer labor coverage on compressor job, cx also concerned she may have been double charged. Resheduling call back for tomorrow after I confirm charges with office. Will write up full sealed system quote after speaking with her.; schdld next appmnt for 2/17 FRI !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hagerstown, MD 21740
Ken M.
Job Details: 02/16/2023
"Start relay replaced and power restored. Monitored freezer compartment temperature to ensure temperature was dropping steadily. Unit is starting to cool, unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Culpeper, VA 22701
Eric F.
Job Details: 02/16/2023
"Cx purchased filter on previous techs advice. Tested unit with old filter in, water flow restricted. Try unit without filter using systems internal filter bypass, unit dispensing water properly. Installed new filter, unit dispensing water at full volume now. Tested fridge ice maker, found E5 error code, ice maker thermistor error. Ran Ice maker motor and ice maker fill test, motor and fill test passed without issue. Unit now getting proper water, receiving proper voltage. Will need new ice maker to address bad ice maker thermistor.; ordrng 1 W11579560 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rockville, MD 20852
Roberto I.
Job Details: 02/16/2023
"Cx complaint wet clothes at the end of the cycle. Ran diag. no errors. Ran a test cycle and then high speed manual spin. Water valve and water supply tested ok. Shifter ok. The unit worked as designed, unable to replicate any problem with spin cycle. Possible load related issue. The tenant was not present, but I explained to the maintenence person how to deal with load related issues. Collected $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Locust Grove, VA 22508
Eric F.
Job Details: 02/16/2023
"Confirmed cx complaint frost build up in freezer. Ran diagnostic, found defrost thermistor continuity reading open. Checked inline connection to rear of unit, pushed harness in and made sure pins were fully seated. Ran diagnostic test again, continuity re-established. I ran into this same problem on the same model in the past few weeks and the connection dropped off again after that visit. Techline advised ordering a primary control and main harness to address issue on previous unit. Ordering control and harness for this unit in the event that the unit is having the same connectivity issue. SR# for other call is; ordrng 1 W11566851 (control) and 1 W11565110 (harness, wire)"
We serviced a
WHIRLPOOL RANGE
Model KEBS207YBL0
Near Arlington, VA 22205
David J.
Job Details: 02/16/2023
Cx complaint self clean is not working properly. Arrived and inspected unit. Found when Cx was pressing clean and either top oven or bottom oven the display would read door. Cx did not know there were mechanicals lock hinges above the door. Locked doors and tested self clean. Both are now working properly. Unit is working as designed job complete
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Hampton, VA 23669
Lucas R.
Job Details: 02/16/2023
"cx complaint no operation, checked unit found open N wire in power cord. 3 at tribles.; ordrng 1 W11611445 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Edgewater, MD 21037
Andrew H.
Job Details: 02/16/2023
"cx compaint is the unit did not cool well for 3 days after the repair, cx stated her freezer was not down to temps. unit was in stand by at this time compressor was not running, frezzer temp was at 7f and rc was at 40f. i checked drier and found it was very cold. i removed refrigerant and when vaccuming the system down i herd a pop sound and my gauges went up then back down into a vaccum. this was due to a restriction in the sysyem. i then filled to 41g of r600a. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Frederick, MD 21702
Ricardo S.
Job Details: 02/16/2023
"Cx complains about a squeaking noise.. inspected unit, drum and pump cks ok. i ran diagnoatic test mode and the noise comes from the gearcase ..; ordrng 2 countsjob (2 counts job)s and 1 w11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11283592 (motor-drve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Delmar, DE 19940
Michael E.
Job Details: 02/16/2023
Replaced lower harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Charlottesville, VA 22901
Kyle A.
Job Details: 02/16/2023
"Cx complaint of unit not operating. Did confirm units capacitor reading zero and shifter seized. Replaced both and unit is now as designed ; ordrng 1 W11395618 (Capacitor ka truck stock), used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Lovingston, VA 22949
Kyle A.
Job Details: 02/16/2023
Rc top 41Rc bottom drawer in back 18.1 fFc -19fCalled techline and was informed to replay thermistor with 12002355 as the original was the wrong thermistor. Replaced thermistor and checked its resistance through board connection. Unit thermistor is reading in range for temp. Unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hummelstown, PA 17036
Andrew S.
Job Details: 02/16/2023
Per previous tech I arrived to replace the gearcase and valve. However I was unable to removed the agitator bolt without damaging the agitator. The hub is stripped and offer no resistance to break the bolt loose. I am ordering the agitator tower. Please contact cx whne the part is avialable to schedule the return visit.; ordrng 1 W11550891 (Agitator)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Charlottesville, VA 22903
Danny R.
Job Details: 02/16/2023
called tech line was put as as nonrepairalbe do to all the parts put on unit and cx care will helo cx cx will be replaced
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 02/16/2023
Customers complaint is not getting ice out of the door. Customer also states the ice door is staying open. Found the shaft from the auger motor is not connecting into the ice bucket. NTO parts.; ordrng 1 W10910401 (ice bucket) and 1 W10822606 (auger motor) and 1 W11228132 (shaft) and 1 W11204892 (ice door)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Harrisonburg, VA 22802
Danny R.
Job Details: 02/16/2023
cx states it hums doesnt drain well . ifound loose conection on drain pump it would intermition working reseated harness in pin conector and now works fine checksok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Atlantic Beach, SC 29582
Paul F.
Job Details: 02/16/2023
"Customers complaint is sometimes when he goes to do a load of wash the UI is flashing wildly with no ryme or reason to the flashing. No error codes stored in the machine. NTO control and UI,; ordrng 1 W11643702 (UI) and 1 W11513246 (control)"
We serviced a
WHIRLPOOL RANGE
Model GR563LXSS2
Near Lanham, MD 20706
Samuel R.
Job Details: 02/16/2023
cx complaint unit displayed f3e2.inspected unit and found f3e2 saved.follwed all steps regrading code per tech sheet.elemnts turn on and off during test.harness checks out fine and connections are good.tested unit and unit would function ok at times.unit would need a new control.control is no longer avalible.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near South Heidelberg Township, PA 19608
Cody H.
Job Details: 02/16/2023
"CX complains unit is not starting cycle. Unit shows F7e5-shifter failure f2e1-stuck button. Ran unit through diagnostic test, unit failed to spin and was making grinding noise. Removed rotor and found oil all over bottom of unit. Unit will need gearcase due to failing. Office to schedule return when parts arrive.; ordrng 1 W11393685 (gearcase) and 1 W10915700 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915701 (rotor) and 1 W10909670 (spanner) and 1 W10752187 (washplate screw)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW1
Near Arlington, VA 22209
Shawn D.
Job Details: 02/16/2023
replaced cold and hiot valve then wentg into diag unit showed f0e2 so cleared it then ran test 12 and f4e1 popped up so cleared it then tried again and then f1e1 popped up tried 2 moe times same issue. control got a little wet but is right next to valves so called techline documented issue and said could be a control issue. went to van grabbed hair dryer and used it on control and dried it all up and tested it worked good then f4e1 popped back up so dried that connector out and retested and now unit is working control got a little wet. unit is good to go
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Conway, SC 29526
Jason T.
Job Details: 02/16/2023
"Cx complaint, excessive loud noises during the cycles, ran factory diagnostics and found gear case dropped, drive motor slipping during agitaion test. Advised cx ordering parts for return visit, contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W11454372 (GEAR CASE) and 1 W11497303 (MOTOR) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W11481722 (ACTUATOR) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hanover, MD 21076
Eric W.
Job Details: 02/16/2023
cx complant of unit leaking water inspected unit found the drain tub is cloed up removed ice and tryed to run steamed in drain tube no luck went to rear of unit and found no water in tube lookedup and i can see the rubber tube in cabnet is pinched over went to front and you can see the foam in canet comming out of drain and pinching it over took pic of drain called tec line they gave me
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Gainesville, VA 20155
Ezra M.
Job Details: 02/16/2023
cust was not aware of 120 service call fee. is going to call kitchen aid for an exception. will need tub when he calls back in WPW10681502. will need 2 ct; ordrng 1 WPW10681502 (tub-dishwr) and 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Murrells Inlet, SC 29576
Rolf K.
Job Details: 02/16/2023
Paul there yeterday and took care of this.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Conway, SC 29526
Jason T.
Job Details: 02/16/2023
"Installed freezer door, found left side dented...pics on SD. Also incorrect stainless shade was sent. Reordering freezer door, advised cx to inspect the door for any damages, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11551458 (FREEZER DOOR) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHMXKT05
Near Richmond, VA 23226
Joseph D.
Job Details: 02/16/2023
"Found clogged drain line, cleared, unit cooling properly. Cleared ice fan and sensor check properly."
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Lancaster, PA 17602
Sal R.
Job Details: 02/16/2023
"CX concerns are that the unti nis making a loud vibrstion during opperation. Sound is consistant with Technical Service Pointer #: W11378591A. I am ordering 1 service kit (W11401018), 1 blower wheel (WP697772), and 1 dryer kit (4392067). I spoke to parts orderign and a return date is set for 2/21. A 2nd tech will be needed to unstack the unit .; ordrng 1 W11401018 (dryer service kit 7 @ tribs) and 1 2ndTech (2nd tech) and 1 WP697772 (blower wheel 34 @ tribs) and 1 4392067 (dryer kit 100 @ tribs)"
We serviced a
KITCHENAID ICE MAKER
Model KUIC15NHZS0
Near Glen Allen, VA 23059
Joseph D.
Job Details: 02/16/2023
Didn't note any leak. Unit pinned under cabinet with no levelling legs from installers. Cx complaint that unit is crooked. Found door slightly crooked and reseated. Showed customer photos of unit always having small gap at right side when compared to cahinet. Gotb rid of gap. Unit working properly.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Lancaster, PA 17601
Cody H.
Job Details: 02/16/2023
"CX complains if unit is on high speed spin unit will vibrate excessivly. Unit shows f0e2-oversuds. Cleared codes and ran unit through test 12-auto test. Unit went through auto test with no issues or errors. Ran unit through quick wash with a medium load, unit ran like it was off balance, checked legs which were not installed correctly, locking nuts were not tightened, unit was not even. Leveled unit out and tightened locking nuts. Retested unit, unit seems to be making less thud sounds more like a squeek or squeel from the suspension area. ordering suspension for return visit to be set up by office when parts arrive.; ordrng 4 W11545322 (suspension)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Warrenton, VA 20187
Ezra M.
Job Details: 02/16/2023
Found that an ice cube stuck in arm. Removed ice cube and check for proper operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Ocean View, DE 19967
Michael E.
Job Details: 02/16/2023
"Replaced the FC evap fan motor with harness as per previous diagnosis. As I was working on repair i noticed a softball size ice ball around capilary. Called EW and he advised to order compressor, RC evap, coupler, dye drier, 3 count and SS tech needed. Cannot reschedule due to SS tech needed.; ordrng 1 WPW10466675 (compressor) and 1 WPW10608485 (evaporator) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Warrenton, VA 20187
Ezra M.
Job Details: 02/16/2023
Installed screws in kick plate.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Martinsburg, WV 25404
Ken M.
Job Details: 02/16/2023
Customer stated that this unit started working on its own and is no longer here. Closing out repair.; ordrng 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Ashburn, VA 20148
Daniel J.
Job Details: 02/16/2023
replaced dispenser and bezel checked faults none present
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Bealeton, VA 22712
Eric F.
Job Details: 02/16/2023
"Went to do install, found control is not the same as the one sent out. Ordering proper control.; ordrng 1 W11556725 (control)"
We serviced a
KITCHENAID HOOD
Model KVWC956KSS1
Near ,
Daniel J.
Job Details: 02/16/2023
builder complaint slight dent in metal with lamp holders looked up parts non servicable unable to order explained to builder onsite will contact jb hunt for further follow up led not onsite resolving issuses with jb hunt
We serviced a
IKEA MICROWAVE
Model IMBS104GSS00
Near Brandy Station, VA 22714
Eric F.
Job Details: 02/16/2023
"Confirmed cx complaint unit not heating properly. Cx states unit worked twice then stopped heating all together. Tested unit, magnetron no longer activating. Possible failure of new components or an issue with the wave guide. Re-ordering magnetron and inverter. If issue re-occurs then there is likely scaling in the wave guide causing the failure.; ordrng 1 W10217711 (inverter) and 1 8206079 (magnetron) and 1 WP4375079 (thrmst-fix)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Warrenton, VA 20187
Ezra M.
Job Details: 02/16/2023
"installed all LED's, all lights working."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Pasadena, MD 21122
Andrew H.
Job Details: 02/16/2023
"cx complaint is the units making a lud clicking sound when the unit is in adjitation. cx play a video they took for me and the sound was during the adjitation part of the cycle. this was also the same sound from the first visit. unit did not make the sound during the auto test cycle. unit sound like plastic is hitting or getting caught on something when the was plate is moving left to right in the video that was shown. i removed the washplate and inspected area. i did not see anything in this area that could cause this action or sound. i checked and removed the rotor and could not see anything in this area either. i think the gearcase has failed again, i aslo noticed the basket is out of balance. i called whirlpool to document issue. i m ordering all parts this was that could cause this.; ordrng 1 W11510461 (washplate) and 1 W11178227 (basket) and 1 W11510462 (cap) and 1 W11449841 (gearcase) and 1 W11195971 (motor) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11510463 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Arlington, VA 22207
David J.
Job Details: 02/16/2023
CX cancel that door. Stated she tried to call the office. Will have to reschedule with Office if they want us to come back out.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Dunkirk, MD 20754
Shane B.
Job Details: 02/16/2023
"cx complaitn is the dryer not turning on at all. cx said it worked for 1 load then shes put another in and it was dead. confirmed complaint. unit is unresponsive. checked terminal block and found thermal damage. the L1 and N are very loose at the power cord and harnes and terminal block are damaged. unit will need new harness, block and screws. schedule when parts are available.; ordrng 1 WPW10450286 (harns-wire) and 1 WP3397659 (block-term) and 1 279393 (screw)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Westminster, MD 21158
Justin S.
Job Details: 02/16/2023
replaced the cap and ran the diagnostic. the unit is now agitating and spinning good. the unit is now good
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bowie, MD 20721
Shane B.
Job Details: 02/16/2023
"cx complaiint is the unit leaving clothes soaking wet. checked for codes and found F0E2 oversuds, F7E6 motor fault. cleared codes. ran service cycle. during agitation the entire basket tried to turn. everything else worked. inspected under unit and found the arm on the acutator is broken. replaced with VS part and tested again. unit is working as designed. ran calibration. cx paid in full for repair.; ordrng 1 W10913953 (actuator VS SB), used 1 W10913953 (actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near White Plains, MD 20695
Robert A.
Job Details: 02/16/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Chesapeake, VA 23322
Austin D.
Job Details: 02/16/2023
cx complaint the unit is not cooling like it should. checked the unit and found that the control is pulling the unit out of drfrost too early leaving some ice left on the coil. unit will need a new control and thermistor to resolve the issue. will return once the parts come in.; ordrng 1 W11558182 (control) and 1 WP2188820 (thermistor) and 1 W11317276 (diffuser)
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Hanover, PA 17331
Bernard M.
Job Details: 02/16/2023
"Replaced parts, ran normal cycle and unit spins and heats as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Purcellville, VA 20132
Ricky E.
Job Details: 02/16/2023
"installed icemaker and gasket, unable to install fill line.. will order door to correct issue..; ordrng 1 w11449015 (ff door) and 1 w11330486 (ui assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Charlottesville, VA 22901
Kyle A.
Job Details: 02/16/2023
Replaced compressor and leak checked with nitro. Charged unit with 60grams of r600 and unit began to blow cool air. Unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23464
Branden R.
Job Details: 02/16/2023
"cx complaint unit not making ice , checked unit and found valve allowing water threw but not much pressure . reset unit and checked pressure at the house pressure coming from the house checked good . ordering new valve so unit/icemaker has proper flow to it will use new icemaker on return will replace both parts at once . will need to show cx where it states unit will only make X amount of cubes per day.; ordrng 1 W11546685 (valve)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near ,
Lucas R.
Job Details: 02/16/2023
"replaced switch and element, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Charlottesville, VA 22901
Kyle A.
Job Details: 02/16/2023
Cx complaint squeaking noise. The only sqeaking noise i could find after running unit several times was that the top wash arm was contacting their plates. Did find unit shutting off preemptively during the end of diagnostic. Also found f8e2 error though water valve is in range. Ordering control and would like to return with pre id sump incase noise comes back as cx feels the sound was coming from the pump but also says it hasnt happened in a long time.; ordrng 1 W11410062 (Control)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Westminster, MD 21158
Justin S.
Job Details: 02/16/2023
replaced the motor and tested. the unit is now spinning blowing and heating good.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Keymar, MD 21757
Ricardo S.
Job Details: 02/16/2023
"Cx complains about a noise when the unit switch to the spin cycle, i ran diagnostic test mode . no error codes, gearcase sound normal.. but hte clutch sound weird,, order part /// NO RS PLEASE LOOK LOOK the client has to many cats and i'm allergic; ordrng 1 W10721967 (drive pulley) and 1 NORSPLEASE (the client has to many cats and i'm allergic also the house smell horrible)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Dover, PA 17315
Sal R.
Job Details: 02/16/2023
I was able to access and replace all parts. I then tested the unti and iunit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Biglerville, PA 17307
Bernard M.
Job Details: 02/16/2023
Replaced latch and went into test cycle.Unit filled and drained but didn't lock the lid to agitate or spin. No error codes after exiting test. Inspected underneath and found the capacitor leaking grease. Ordering capacitor and set return for 2/22. Office will contact cx with time frame; ordrng 1 W11395618 (capacitor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dover, DE 19901
Taylor F.
Job Details: 02/16/2023
Cx complaint is lid not locking. Tested inspected and verifed complaint. Replaced lid lock from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near East Riverdale, MD 20737
Samuel R.
Job Details: 02/16/2023
defrosted unit and found heater to be open.will be odering heater.W11546981 1 trbles; ordrng 1 W11546981 (heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Alexandria, VA 22301
David J.
Job Details: 02/16/2023
Cx complaint unit still not making ice after my last visit I tried to patch harness from door. Wire was to short. Brought wire back with me and re wired harness. Tested 44 and had full harvest and ran 45 and ice maker filled. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Charlottesville, VA 22901
Kyle A.
Job Details: 02/16/2023
Cx complaint of button being torn from ui. Did confirm will need to return with ui panel.; ordrng 1 W10909736 (Ui panel)
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Lanham, MD 20706
Samuel R.
Job Details: 02/16/2023
replaced door and tested unit.door is now sealing properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 02/16/2023
Cx complaint is that the ice melted and the RC section is not cooling. Upon arrival I found that the evap cover was frosted over. I defrosted the unit with my steamer. I found that the heater harness was seperated at the connector. I was able to temporarily secure the harness. I am ordering the evap harness and thermistor. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 WPW10384183 (Thermistor) and 1 W11650660 (Heater evap harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23223
Chris B.
Job Details: 02/16/2023
cx comp unit biulds up ice in shoot and makes loud noises insp unit apon arrival ice shute in door was full of ice cleared ice tested unit over 10 times on the phone with tech line spoke with butch stated that unit is working as desighned could not duplicate cx noise complaint tested unit baffle comp cond fan evap fan and im all moving parts working as desighned and could not duplicate noise cx did have video
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Stewartstown, PA 17363
Drew B.
Job Details: 02/16/2023
cx complaint that unit is not cooling i foudn the inverter board on the compressor was replaced.. and found full frost pattern on the evsp and the fc evp was barely spinning and making noise. needs evap motor/blade cx paif full and schd for the 21st; ordrng 1 W11249952 (evan motor) and 1 WP67006337 (blade 5@trb)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Mechanicsville, VA 23116
Joseph D.
Job Details: 02/16/2023
Replaced sump motor and levelled unit. Unit now working properly. Reset control
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Purcellville, VA 20132
Ricky E.
Job Details: 02/16/2023
"installed parts, unit isnt filling with water.. no power tqo tqhe valve... need parts...; ordrng 1 w11410066 (control) and 1 w11434044 (valve assy) and 1 w11535094 (inlet manifold)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Richmond, VA 23235
Joseph D.
Job Details: 02/16/2023
unit with frosted over evap. No seal issues. Heater turns on in diagnostic. Control has been replaced twice. Thernister reads -5 degrees inside block of ice. Techline stated they will report it to engineering and either get back to me with solution or get back to cx for pex.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Norfolk, VA 23518
Carl A.
Job Details: 02/16/2023
"cx complaint of unit making noise, checked unit to find the following support rollers needing to be replaced and the tub needing to be replaced as well as tub is out of round,break down as follows the tub cover under 10 yr warranty 2/WPW10314173,1/W10899578service call break down as follows service call 120.00parts 21.70shipping 15.00labor 110.00sub total 266.70tax 1.30grand total 268.00deposit 268.00; ordrng 2 WPW10314173 (Drum Roller)s and 1 W10899578 (drum)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HB6
Near Annapolis, MD 21403
Andrew H.
Job Details: 02/16/2023
"866-550-5136 file cx complaint is the unit had a thermal event in the unit. cx stated a fire started in the unit with out the unit being used, i found the turn table ring caught on fire and melted a spot on the turn table glass. cx put the fire out and unplugged the unit. i cleared the area and found the paint in the area this happened had a brown mark that did not come off when cleaning. i put unit into test mode and tested all function. all fans are working. and the unit is heating. i called safety team and explained the issue. they advised me to give the cx the safety teams number and file number. the safety will explain a solution."
We serviced a
JENN-AIR COOKTOP
Model JED3430GS01
Near Centreville, VA 20120
Christian C.
Job Details: 02/16/2023
Installed blower motor assembly. Opened cooktop and it is the black ver. Cx wants the stainless ver. Reordering cooktop and grommets. Cooktop 0 at upper marlboro and 2 at whirlpool.; ordrng 5 W11568604 (grommet)s and 1 W11476188 (cooktop)
We serviced a
WHIRLPOOL DRYER
Model WFW5620HW0
Near Vienna, VA 22181
Jason A.
Job Details: 02/16/2023
CX complaint WASHER unsafe. Stack kit loose. R& R stack kit. Test dryer runs & vent secure. Test wash WASHER no leaks. Drain hose secure > JJ
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ15
Near Little River, SC 29566
Paul F.
Job Details: 02/16/2023
Customers complaint is FF light does not work. Also found the liner color of the fridge is not right. Its not white but a darker color compared to everything else. Called techline and they refered them to customer service.; ordrng 1 W11527432 (LED module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Chesapeake, VA 23322
Branden R.
Job Details: 02/16/2023
"came out to replace parts on unit disasembled and replaced all parts for repair , tested unit is running as designed ."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Radiant, VA 22732
Eric F.
Job Details: 02/16/2023
Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating properly. Ordering valve.; ordrng 1 W11513255 (inlet valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS3
Near Marshall, VA 20115
Ezra M.
Job Details: 02/16/2023
Replaced adjuster. verified opereation.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Newport News, VA 23602
Lucas R.
Job Details: 02/16/2023
"cx complaint unit making grinding noise, checked unit found basket seperated at weld,; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Washington, DC 20024
Shawn D.
Job Details: 02/16/2023
arrived and found unit is 6 days OOW so called trade care and got auth K15ZN81APL1 cx complaint unit is noisey and has recording. inspected recording and damper door is the issue and cx also opened fridge and pointed to where damper is. replaced damper and tested and now sounfs good. cx then asked if i could lower unit and found the adjuster legs all the way at the top so lowered and fridge is now level. unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Crimora, VA 24431
Danny R.
Job Details: 02/16/2023
cx said unit isnt running just humms had erro code cx talked about found motor just hums and stops will need cap for unit; ordrng 1 W11395618 (cap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Crozet, VA 22932
Danny R.
Job Details: 02/16/2023
"i fpound compressor looked up and not cooling will need new com,pressor 2 call count; ordrng 1 W11109499 (filter drier) and 1 W11504445 (coupler drier) and 1 W11504447 (cpuoler drier) and 1 W11574734 (compressor) and 1 W11504431 (coupler compressor) and 1 W11504415 (cpuler compressor) and 1 W11506635 (fill couplink) and 2 2caqllcount (look look 2 call count sealed system)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Virginia Beach, VA 23454
Branden R.
Job Details: 02/16/2023
"cx complaint other.the freezer is over-freezing, and its stopping the fridge from cooling properly. the . . . checked unit and found evap frosted over , checked heater harness and everything checked good , found control kicking unit out of defrost to early allowing unit to freeze up over time . defrosted coil and will be ordering all parts for repair .; ordrng 1 W11567495 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW03
Near Murrells Inlet, SC 29576
Rolf K.
Job Details: 02/16/2023
cx complains over cooling. items freezing in fridge. Discovered bad air diffuser and control. Ordering 1 electric control and 1 air diffuser.; ordrng 1 W11265218 (control board) and 1 W11204060 (air diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Gloucester, VA 23061
Lucas R.
Job Details: 02/16/2023
"cx complaint unit not cooling, checked unit found temps at 10 and 55, evap drain clogged, about 3' of ice build up on fc floor and bottom of evap housing, removed ice, cleared drain and defrosted evap, tested icemaker, 120 vac to icemaker, icemaker not turning, also found auger in bin siezed.; ordrng 1 WPW10300022 (icemaker) and 1 W11559683 (arm) and 1 WPW10558423 (ice-contnr)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gloucester, VA 23061
Lucas R.
Job Details: 02/16/2023
"cx complaint banging noise, checked unit found f0e9 off balance pause code, bottom of frame slightly warped causing basket to hit back panel, tried to straighten panel and cabinet frame without success, also found oil leaking from bearing in geacase due to off balance issues; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10676680 (cabinet) and 1 W11486091 (panel)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Walkersville, MD 21793
Ricardo S.
Job Details: 02/16/2023
"Cx complains about a oil leak from undernath, inspected unit, the motor, belt capacitor and shileld is full of grease.. the transmision leaks. i ran diangostic test mode, no error codes but the gearcase sound werd. 2 couns job LOOK LOOK gearcase replacement.. order parts the shild is full of grease..; ordrng 2 countsjob (counts job LOOK LOOK)s and 1 WPW10427633 (pulley shield) and 1 w11395618 (capacitor) and 1 W10721967 (drive pulley) and 1 W11283592 (motor-drve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Severn, MD 21144
Andrew H.
Job Details: 02/16/2023
"cx complaint is the unit is not cooling. i found the freezer cooling but the rc is not. i notced the compressor is on but the evap fan is not. i checked power to the fan and have 121vac. i cleared frost and ice. i replaced the evap fan motor from van stock and tested unit. unit is now working properly; ordrng 1 look (look) and 1 WPW10464673 (motor-evap VS), used 1 look (look), and 1 wpw10464673 (fan motor VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Alexandria, VA 22304
Lloyd B.
Job Details: 02/16/2023
"Cx complained the filtter could not be removed. Inspected the unit and found that the filter cap is broken. Unit needs new filter cap. Please ship part to cx, no tech needed; ordrng 1 W11220375 (filter cap)"
We serviced a
JENN-AIR OVEN
Model JJW3830LM00
Near Arlington, VA 22207
Jason A.
Job Details: 02/16/2023
CX complaint DBL OVEN console backlight defect for LWR oven. Cannot cancel. New part defective - no slot for alignment pins. Right side cover rubbing on foor glass. 2nd defective part. MR or JJ to inspect part before scheduling return > JJ; ordrng 1 W11451452 (console) and 1 W11235461 (cover kit both L & R sides) and 1 LOOK (LOOK)
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Manassas, VA 20110
Robert W.
Job Details: 02/16/2023
CX Complaint is the unit isnt making ice. Inspected unit and found the unit isnt filling with water and also found sensor is miss reading. Ordering valve and sensor; ordrng 1 W10897719 (Inlet valve)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV5227JZ00
Near Chantilly, VA 20151
Christian C.
Job Details: 02/16/2023
"Installed control and fan motor. Tested unit. Still does not work on other options for fan other than high. Mag cuts off after a few minutes. Found thermal event on cement resitor and connectors. Mag very hot to touch. Ordering cement resistor, main harness, and magnetron. Cement resistor 0 at upper marlboro and 8 at whirlpool.; ordrng 1 W11259892 (cement resistor) and 1 W11391717 (magnetron) and 1 W11383534 (main harness)"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBR204ESB01
Near Fairfax, VA 22030
Brian F.
Job Details: 02/16/2023
"Cx states unit not cooling, confirmed complaint, avg temps for last 24 hrs was 65*, no active error codes. New control had bent pin on one of the connectors, unable to use. Tested compressor, starts and runs properly, cold side not getting cold. Called wpl tech line, recommended having SS tech fill unit with nitrogen to check for leaks. Called office scheduled SS repair for 2/22; ordrng 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 02/16/2023
replaced console and door panel after removing plastic cover and while running diag cycle found same dent on side of new door reordering panel 3 in stock; ordrng 1 W11416371 (panel)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Manassas, VA 20111
Robert W.
Job Details: 02/16/2023
"CX complaint is the unit is making noise. Inspected unit and found F7E1 error for basket speed. Ran diag and found motor buzzing, Pullled unit and tested motor and found motor testing a little out of range and cap is leaking oil. Ordering Motor and cap; ordrng 1 W10890624 (Motor) and 1 W11428524 (Cap)"
We serviced a
MAYTAG WASHER
Model MVWC465HW0
Near Brandywine, MD 20613
Robert A.
Job Details: 02/16/2023
Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f9e1. I cleared the code and ran a manual drain pump test. The pump just hummed. I checked the pump and found a metal shirt collar stay stuck in the drain pump. I removed the shirt stay and tested the unit for he cx. The unit is working as designed. When I ran a test cycle the unit squeaked pretty loud during the spin cycle. The belt and clutch should be replaced to resolve the noise issue. I quoted the cx for the parts replacement and collected the service call fee by CC.; ordrng 1 W11239857 (belt 54.88) and 1 W10721967 (clutch 39.91)