Service History 525 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Dillsburg, PA 17019

Andrew S.

Job Details: 05/23/2023

Cx complaint is that the unit is not igniting in the bake cycle. Upon arrivla I found that the bottom drawer was full of metal pans/racks. they were able to rest against the ignitor and ground it out thru them and the dawer. I started a cycle with the drawer pulled out and it ignited immediately. Unit is functioning as intended. Job complete

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB00

Near Manchester, MD 21102

Sal R.

Job Details: 05/23/2023

"Pedal assm was not delivered to tech or CX. I am re Ordering 1 pedal assm(W11199807). Once the part is avalible, please have someone form the office call CX to set a return date. I spoke to Alli in parts wearhouse.; ordrng 1 W11199807 (pedal assm.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Vienna, VA 22182

Brian F.

Job Details: 05/23/2023

"Installed left pantry adapter (came w/ pantry harness), IM adapter, IM air duct gaskets, used perma gum to seal gaps on back wall, installed right door hinge. Noticed RC evap drip pan is bowed, ordering drip pan.; ordrng 1 W11457241 (drip pan)"

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Ellicott City, MD 21043

Robert L.

Job Details: 05/23/2023

"installed main control and both oven sensors, prehated both to 350 both heated same and to corrrect temp, tested all ops ok....cx also had breaker replaced"

We serviced a

WHIRLPOOL MICROWAVE

Model NED4655DW1

Near Williamsburg, VA 23185

Orbie

Job Details: 05/23/2023

cx complaint light staying on. verified complaint. unit needs control due to light not turning off. ordering bulb as well just incase.; ordrng 1 W11552018 (control) and 1 8206232A (lamp 40 watt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCP22EXMP1

Near Glen Allen, VA 23059

Thomas B.

Job Details: 05/23/2023

Cx complaint unit is not working properly inspected unit found rails are rusting making it hard to pull out qouted cx 657.02 cx paid in full By Check 5678 removed and replaced the rails tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Frederick, MD 21701

Bernard M.

Job Details: 05/23/2023

"Cx complaint the temp setting button won't change. Inspected and found the button stuck. Removed cover and pressed button back out, placed back onto liner and it presses in and out and is able to change temp settings. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near York, PA 17402

Drew B.

Job Details: 05/23/2023

cx complaint that unit is not cooling well and didnt fromn the weeks ago they first got unit.. and also the bin teeth auger shaft in icemakjer is stripped casuing issues dispencing ice. will need ice bucket and heater for defrost pins issue.. the unit also had air gap giving condensation on upper fc section of the freezer and heated the gasket seals closed. call cx to reschd soon as possible for rerturn repair; ordrng 1 W11650661 (heater with fuse) and 1 WPW10558423 (ice bucket)

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Reisterstown, MD 21136

Sal R.

Job Details: 05/23/2023

"CX compolai t was that after the last service , screws where not secure on control access panale in the reart. I was able to secure 2 screws. Unit test good."

We serviced a

JENNAIR REFRIGERATOR

Model jfc2290vem8

Near Washington, DC 20007

Sherwood

Job Details: 05/23/2023

cx compliant not making ice. arrived installed IM advised cx allow 24 hrs for IM to reach temp & drop ice. repair complete.

We serviced a

KITCHENAID OVEN

Model KESA907PSS02

Near Falls Church, VA 22041

Lloyd B.

Job Details: 05/23/2023

Cx complained the off button did not work. Installed new switch membrane and tested and all the buttons now work . Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Seven Valleys, PA 17360

Drew B.

Job Details: 05/23/2023

x complaint that unit is making a sound when spinning. the squeeling when mid spin and does complete cycle.. the unit legs needed rasied up which i did but still proceeding to make noise will need the following parts.. call to reschd cx left for work and daughter was in room( of age) but call number (motjher) to reschd all in stock and per the POP says its as is.. but the decsribtion does say including man warrnty included; ordrng 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W10754448 (clutch) and 1 WPW10687506 (leg)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Richmond, VA 23237

John P.

Job Details: 05/23/2023

Repaired sealed system tested working as designed.

We serviced a

KITCHENAID OVEN

Model KODC304ESS01

Near Maple, NC 27956

Austin D.

Job Details: 05/23/2023

came out to resolve the issiue. disassembled the unit as needed. found an open tstat on the lower voen. replaced and tested. unit is now heating up in all modes. fixed 24 hour clock and set it to 12 hour clock. if issue persists i advised cx to contact us. cx agreed.

We serviced a

WHIRLPOOL WASHER

Model wet4027hw2

Near Arlington, VA 22202

Leon

Job Details: 05/23/2023

cx complaint was unit didnt cut on confirmed issue replaced control everything worked great after while i was there cx showed me rust in a brand new unit ordering new basket; ordrng 1 W10554251 (basket)

We serviced a

JENN-AIR COOKTOP

Model JIC4430XB00

Near Fairfax, VA 22031

Christian C.

Job Details: 05/23/2023

Cx complaint of an F47 error. Inspected unit found both right burners have F47 control communication error. Checked fuses and one is open. Quoted cx and they said they will try to get board fixed and will call us back. If cx calls us back cx will owe 120 in labor to reinstall board. Cx paid for service call.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Ashburn, VA 20147

Ken M.

Job Details: 05/23/2023

Customer complaint is that the unit's door gasket is coming apart. Unit inspected and found that the gasket in the lower right corner is coming apart. Gasket replaced. Door left open to give the adhesive time to set. Unit is working properly. Old parts left with customer.

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Silver Spring, MD 20906

Julian H.

Job Details: 05/23/2023

CX complaint about unit not turning on correctly on LF burner found that burner cap for simmering was installed on this burner ask for an extra cap & CX have it place it in position & explained difference working properly

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW5

Near Annapolis, MD 21409

Israel R.

Job Details: 05/23/2023

"Customer complaint unit is lid is separating. I found the door has failed and is coming apart from the hinge. Unit will needs new lid, hinges and screws. This unit is from CPS so it needs to be approved before intalling or ordering parts. Service call PRe paid. Parts 301.58 shipping 15. Labor 110. Tax 18.09. Total 444.67. Call customer when ticket is approved.; ordrng 1 W11102314 (lid 229.82) and 1 WP8563965 (lid hinge 18.11) and 1 WP8572974 (lid hinge 17.85) and 4 W11404293 (Screw 8.95)s"

We serviced a

WHIRLPOOL DRYER

Model WGT4027HW1

Near Aspen Hill, MD 20906

Julian H.

Job Details: 05/23/2023

replaced dryer's harness & working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS04

Near Newport News, VA 23601

Justin W.

Job Details: 05/23/2023

cx complaint fc door needs installing. door shipped from whirlpool. confirmed door damaged. replaced door and tested unit working as designed ordering name plate to be shipped to cx.; ordrng 1 W10876598 (nameplate)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269DRM00

Near Silver Spring, MD 20906

Julian H.

Job Details: 05/23/2023

CX complaint about unit not cooling enough temp on arrival FC39* RC48* went to the back compressor running all the time warm to the touch found dye all over pan issue with sealed system leak on evap will need dryer &compressor (CBE) as well GAVE CX A QUOTE & DECIDE NOT TO CONTINUE PAID FOR SVC CALL THRU APP; ordrng 1 W10314606 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor) and 1 W11506635 (process coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Newport News, VA 23608

Justin W.

Job Details: 05/23/2023

cx complaint noisy compressor. checked unit to find temps at 38rc and -1fc. called techline spoke to Chris advised to order compressor. advised cx that there is no sure way to say that the unit will work after new part advised cx of potential for no cool after compressor replacement cx still wants compressor replaced. techline advised order compressor.; ordrng 1 W11557671 (compressor) and 1 W11109499 (drier)

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW00

Near Washington, DC 20001

Samuel R.

Job Details: 05/23/2023

cx complaint unit is not powering on.inspected unit and coudl confirm cx complaint.unit is 120v and 120v to control.control would not power on.unit needs a new control.gave cx a qoute and will just replace unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Williamsburg, VA 23188

Justin W.

Job Details: 05/23/2023

replaced valve and tested unit working as designed confirmed 8 oz of water being dispatched in 8 seconds.

We serviced a

MAYTAG RANGE

Model MER6555AAW

Near Potomac, MD 20854

Julian H.

Job Details: 05/23/2023

GOT HERE CX states that she wants bake element on bottom oven to be replaced I ask why she said because she thought that was what was wrong with unit couldnt see any thermal events on element looked fine confirmed 240vac to unit pulled unit out & found not enough power from control to element 7vac issue with control gave her a quote CX PIF FOR SVC CALL ONLY THRU APP DONT WANT TO PROCEED W REPAIR; ordrng 1 W10769079 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Williamsburg, VA 23188

Justin W.

Job Details: 05/23/2023

cx complaint unit not locking. checked unit to find no error codes. ohmed out lid to find lid ohming open. ohmed out drain pump at pin1 and 2 of j15 at control to find 27.7 ohms ohmed out drain pump at pump at 22.7 drain pump ohming good. found latch to be defective. replaced latch and tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Baltimore, MD 21229

Shane M.

Job Details: 05/23/2023

"cx complaint the unit kept showing lid? only found error code F2E1, passed calibration mode, passed test cycle 51. started a quick wash cycle. advised cx she has 30days on svc. quote cx for control board $491.38 cx paid svc by card. W11130238"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Warrenton, VA 20186

Ezra M.

Job Details: 05/23/2023

"replaced gearcase and splutch, ran diag cycle, sounds normal."

We serviced a

WHIRLPOOL DRYER

Model WED6600VW0

Near Richmond, VA 23236

Joseph D.

Job Details: 05/23/2023

Found unit with blown thermal fuse replace thermal fuse everything else checks well power well air flow good; ordrng 1 WP3392519 (Fuse)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Charlottesville, VA 22902

Kyle A.

Job Details: 05/23/2023

Cx complaint of burnt out element. Did confirm and replaced element but will need to return with case as part of the element has melted into the bottom of the unit.; ordrng 1 W11513977 (Tub) and 1 WPW10503549 (Tab)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/23/2023

"CX complaint no wash.Ran diag, found, 10-1, 7-1 and 6-1. Ran a test cycle, the dispenser worked ok, the wash motor didn't run, the heater turned on. Confirmed 120V supplied to the wash motor during wash. Quoted repair $542.18 with $125 labor for sump/motor assy W10805015 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 W10805015 (sump/motor assy)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ0

Near Hyattsville, MD 20781

Samuel R.

Job Details: 05/23/2023

cx complaint unit back burners not working.inspected unit and found both rear gas valves bent and not able to work properly.further inspection found ui console dented.unit will need manifold and ui W11356350 W11564647 special order; ordrng 1 W11356350 (manifold) and 1 W11564647 (panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Falls Church, VA 22046

Jason A.

Job Details: 05/23/2023

CX complaint FRIDGE water collecting bottom of RC & temps are warm. Found water sitting on bottom of RC. RC evap has mastic breaking down indicating refrigerant leaks. Very bare frost pattern running test 5. Mold is forming RC surfaces & fan SEE SDpics. CX did not want to repair unit as the mold issue is hazardous to their health > JJ

We serviced a

WHIRLPOOL WASHER

Model LSR7233HQO

Near Reston, VA 20191

Christian C.

Job Details: 05/23/2023

Arrived at house. Cx said unit has coverage. But has nothing to show proof. Cx could not get in contact with landlord. Tried calling landlord as well on my side. No answer. Could not get confirmation of who would be paying for visit. Cx will call landlord and see if they will get it covered.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Germantown, MD 20874

Ricardo S.

Job Details: 05/23/2023

"Cx complains that the unit not washing on any cycle inspected unit, i ran test mode foiund an error f2e1 stuckey, test mode not working, unit turn off by itself, all connections cks ok, board receives 120vac, faulty baord, order parts; ordrng 1 w11603810 (cntrl elec)"

We serviced a

WHIRLPOOL DRYER

Model MED8200FC1

Near Arlington, VA 22201

Leon

Job Details: 05/23/2023

cx complaint was unit making a sound when drying confirmed tha issue you could hear the sound even when you spin the tub by itself i was unable to take unit apart unit is stacked and i was unable to pull it out to get the the back i belive the issue is the idler ordering idler;

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 05/23/2023

installed drain lines and coupling and tested and no more leaks. unit is good

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ6

Near Catonsville, MD 21228

Robert L.

Job Details: 05/23/2023

"cx complaint not heating, found magnetron buzzing loudly, trasnf ormer and capacitor ok, ordering magnetron, will use diode on return; ordrng 1 WPW10693025 (magnetron)"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ05

Near Mathews, VA 23109

Lucas R.

Job Details: 05/23/2023

"cx complaint unit not cooling, checked unit found temps at 65 degrees, no frost, pressures -20'L, 80 psi H, no uv dye detected, pressurized 140 psi nitrogen, sprayed all joints with nitrogen, no leaks detected, after 20 min. lost 2 psi in high side, called techline spoke with rob unit senrt for lead review, non repairable."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Warrenton, VA 20187

Ezra M.

Job Details: 05/23/2023

"storing errors f7-e1 for wash motor, f9-e1 drain and f10-e2vent. ran diag cycle, wash motor not running, getting proper voltage at motor, unit will need new pump and motor assy. cust wants to think over offer"

We serviced a

WHIRLPOOL DRYER

Model WED8540FW2

Near Shenandoah, VA 22849

Danny R.

Job Details: 05/23/2023

cx staes lost power code found power plug with aRK MARKS and only 120 online one 36 volts line 2

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hampstead, MD 21074

Sal R.

Job Details: 05/23/2023

CX complaint is that the unit will not opperate/ start a cycle. I found no error codes in diag. I was abel to run a test cycle and a recalibration and found the unit tobe opperating. I had CX load unit and attmpted to start a wash cycle. I found no opperation. I entered manuel test 3 and attempted to lock the lid. I foun d no movment. I OHMed out the lid lock and found a reistanse reading of 99 OHM'S of resistanse . I am ordering 1 control board (W11417466) and 1 lid lock(W11307244). I spoke to Sammi in parts orderign a return date has been set for 5/25; ordrng 1 W11307244 (lid lock 25) and 1 W11417466 (control board 15)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Edgewood, MD 21040

Neil H.

Job Details: 05/23/2023

REMOVED THE SEAL AND REPLACED UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Georgetown, DE 19947

Michael E.

Job Details: 05/23/2023

"CX complaint: not spinning clothes out. Tested and verified complaint. F8E1 error code. In diagnostic i could hear that the cold valve was getting vgery low water flow. I replaced the inlet valve, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Lititz, PA 17543

Justin L.

Job Details: 05/23/2023

Cx complaint rack not moving in and out. Was able to access unit and remove rack. Corrected and replaced and tested. Unit now checks good no further work needed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Inwood, WV 25428

Daniel J.

Job Details: 05/23/2023

washer not starting cycles found striker failed inside of lid latch replaced both ran diag no errors

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Potomac, MD 20854

Julian H.

Job Details: 05/23/2023

replaced parts tested burer & working

We serviced a

WHIRLPOOL DRYER

Model WED7500GW0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 05/23/2023

replaced all parts tested unit works as desinged

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Severna Park, MD 21146

Israel R.

Job Details: 05/23/2023

"cx complained unitbwas leaking and it flooded the laundry closet. upon arrival cx had humidifiers drying area. inspected unit and found that drain hose wasnt all the way into drain pipe. reinstalled drain hose , tested unit and now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Germantown, MD 20874

Ricardo S.

Job Details: 05/23/2023

"The customer complains that the doors are not level, I inspect the unit and the refrigerator needs to be leveled, need some shims..the client paid for the installation to Bray and Scarff, so he has to call them to fix the fridge and the dishwasher.. firdge cks ok"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC0

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 05/23/2023

"cx complaint unit is leaking again. inspected unit and checked for errors and had f0e5 f0e9 f7e9 so cleared codes and ran service cycle and when unit drains it leaks, found drain hose has small hole in it and was replaced less than a year ago. checked under unit to find gearcase is leaking oil causing the off balance error codes so infomred cx for only drain hose it will be 230 and then gave her quote for full repair and her husband only wants to fix the drain hose at this time. i told cx to contact maytag to see if they will help out. drain hise is in stock so rescheudled for 5/25/23 and cx will owe 110 for labor; ordrng 1 W11553446 (drainhose)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/23/2023

"cx complaint violent shaking in spin, found basket loose, spanner nut almost all the way off, resecured spanned and basket, dlms calibration and tested all ops ok, instructed loading, soap, cycles and cleaning"

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Severna Park, MD 21146

Israel R.

Job Details: 05/23/2023

Cx complaint unit was noisey when it was running. after taking the unit apart discovered that the pulley was worn out and squeaky. installed new pulley unit is now working as should without any noises. cx paid in full.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Quinton, VA 23141

Justin W.

Job Details: 05/23/2023

replaced deli ui and ui. while going to replace main control found new control defective. reordering control. tested water dispensing after replacing ui. ice maker fills as well. reordering damaged control.; ordrng 1 wpw10675033 (ctrl)

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Alexandria, VA 22306

Lloyd B.

Job Details: 05/23/2023

Cx complained the units cooktop was crooked. inspected the unit and found that the center of the cooktop was concave. Installed new cooktop and it now sits level. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Newport News, VA 23602

Lucas R.

Job Details: 05/23/2023

"arrived no answer at door, called number on file spoke with complex owner, advised to drop parts of at office located in red maintenance box, and he would take care of it, coil elements can be replaced by cx."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Alexandria, VA 22306

Lloyd B.

Job Details: 05/23/2023

"Cx complained of off balance loads. After explaining how to use the unit on the previous visit, the cx hasn't been having prroblems. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS4

Near Gloucester, VA 23061

Lucas R.

Job Details: 05/23/2023

"cx complaint door randomly opens/ wont open, checked unit no error codes, per cx will make a chattering noise, or grinding noise, idicating failure in interlock switches.; ordrng 1 W11449274 (interlock)"

We serviced a

JENNAIR DISHWASHER

Model JDPSG244LS0

Near Falls Church, VA 22044

Jason A.

Job Details: 05/23/2023

CX complaint DW no drain & F1E9. Pushed cancel/ drain. Cannot hear drain motor. Checked drain pump & drain hose to disposer. Reseated connector at drain pump & now it is draining. NO LEAKS > JJ

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ04

Near Richmond, VA 23236

Joseph D.

Job Details: 05/23/2023

Replaced failed LEDs unit now illuminating properly no other issues found

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, VA 22308

Jason A.

Job Details: 05/23/2023

CX complaint FRIDGE stops making ice & warm temps. CX reset breaker 2- - - days ago when temps in FC got warm - ice cream/ice cubes melting. Found ice bin full & ice cubes normal appearance - not clumping or melting. Replaced Pwr supply board & LED driver. Leaned unit back. Level doors. Compressor & fans are running > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Catlett, VA 20119

Ezra M.

Job Details: 05/23/2023

"pre previous notes, ordering ice maker, evap fan, compressor, drier, process stub and assosciated connectors.; ordrng 1 W11579560 (ice maker) and 1 W11578030 (evap fan w/ harness) and 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (process stub) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504447 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Arlington, VA 22206

Leon

Job Details: 05/23/2023

cx complaint was im was broken confirmed the issue replaced the ice maker then tested tje fill and the motor everything worked as it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Charlottesville, VA 22903

Kyle A.

Job Details: 05/23/2023

Changed door and tested unit and unit is now as designed.

We serviced a

JENNAIR DISHWASHER

Model jdb8700aws2

Near Shady Side, MD 20764

David J.

Job Details: 05/23/2023

"CX complaint unit is leaking out of front left of door. Arrived today and inspected unit. Remove bottom cover and found floor under unit is bone dry and full of dust. Ran cycle and inspected and found sump motor or any parts under unit are not leaking. Inspected door seal And found it was a little worn out. Replaced door seal with pre-ID parts could not find any other issues for possible leaking. Ran unit and had a Lot of suds used cooking oil to remove suds from unit. Ran a 10 minute cycle, and could not get the unit to leak. Unit is now working as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW01

Near Alexandria, VA 22309

Demonte S.

Job Details: 05/23/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Section isn't cooling / top freezer is cooling. I then checked the Heater Element Harness. I'm getting 105.8 Ohms. Heater Element is good. Cx had the unit pack with food against the back wall. I advised to the cx that they can't pack the freezer. No food can be or touch on the back wall. Checked Frost Pattern on the Evaporator. Good Frost Pattern. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Frederick, MD 21703

Ricardo S.

Job Details: 05/23/2023

"Cx complains about a buring smell, inspected unit, cks power cord ok, outlet cks ok 120vac, all connections on main board are fine, gearcase, belt motor, and shield cks ok, i rana test mode, no error codes .. test mode works fine"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS6

Near Williamsburg, VA 23188

Orbie

Job Details: 05/23/2023

"cx complaint light burnt out. quoted cx for lightbulb replacement. cx agreed. replaced bulb, unit working as designed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Keymar, MD 21757

Bernard M.

Job Details: 05/23/2023

"Cx complaint unit doesn't complete cycles. Entered diag and found no error codes. Ran test cycle and while unit was filling, noticed the cold side had slow flow. Unit completed test without further issues. Inspected underneath and unit checks good. Ordering inlet valve, once approved contact cx to reschedule; ordrng 1 W11210463 (inlet valve)"

We serviced a

MAYTAG DRYER

Model MEd6630hw0

Near Falls Church, VA 22043

Brian F.

Job Details: 05/23/2023

"Cx states unit not heating, tested and confirmed. Ran auto test, L1 and L2 good, found heating element measured open, tco and thermistors passed continuity test, unit needs new heater element.; ordrng 1 WP3387747 (element)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Harrisonburg, VA 22801

Danny R.

Job Details: 05/23/2023

i found rotor bolt off and gear case making noise will need gear case and rotor and stator; ordrng 1 W11449841 (gear case) and 1 W11195971 (stator) and 1 W10754448 (cluth) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11510461 (wash p;late)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Harrisburg, PA 17111

Fred G.

Job Details: 05/23/2023

"cx complaint unit would not stop filling and draining. inspected unit and found unit was unplugged. plugged unit in and found unit began to drain. i was able to cancel cycle and entered diag and found 0 saved error codes. ran auto test and found unit finished without issue. due to unit drain as soon as I plugged unit in, I think unit is having a pressure related issue. I tested each water valve and found it turned on and shut when asked in manual mode. I found pressure hose was secure and found no holes in the line. ordering control. once part is in, please call cx and set up a return visit.; ordrng 1 W11170317 (control)"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 05/23/2023

"cx complaint unit is no longer tunring on door is locked. inspected unit and confimred door is locked not turning on. removed lid got door open removed clothes. unit has no power. we reset breaker and i have power but its not correct. grabbed extension cord and hooked unit up to another outlet and turns on. checked for errors and had none, test 12 completed weith no issue. infomred cx he needs electrican and does not beleive me. i showed him it works on fine on anoither outlet. collected for service fee and cx didnt say a word after that. unit will be good to go when electrican fixes outlet"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 05/23/2023

"cx complaint top shelf of rc freezing, checked unit, cx has tall items blocking airflow, doors need to be adjusted, also come to find frozen damper, thermistor reading open. used steamer to clear ice build on damper, tested damper, damper is good. quoted cx, cx approved repair, adjusted doors, replaced thermistor. cx paid in full. advised cx to monitor unit and ticket is open for 30 days."

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Washington, DC 20011

Samuel R.

Job Details: 05/23/2023

replaced paert s and set unit to proper temps.tested ice maker and worled properly.unit is now good.

We serviced a

MAYTAG DRYER

Model MEDB850YW0

Near Williamsburg, VA 23188

Orbie

Job Details: 05/23/2023

"replaced belt, tested unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHW06

Near Washington, DC 20008

Sherwood

Job Details: 05/23/2023

cx compliant fc to cold. installed part cx is now able to make adjustment to fc temp setting. repair complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Partlow, VA 22534

Eric F.

Job Details: 05/23/2023

"Confirmed cx complaint unit not heating. Found inline power to heating element unseated. Reseated line, tested unit, unit working as designed.;"

We serviced a

KITCHENAID COOKTOP

Model Kcgs356ess00

Near Alexandria, VA 22301

Leon

Job Details: 05/23/2023

cx didnt know he had to pay a $120 service fee cx refused and caneled at the door

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS36MDX05

Near Bel Air, MD 21014

Neil H.

Job Details: 05/23/2023

CHECKED THE FC EVAP ONLY HAS FROST AT THE TOP UNIT IS OVER 25 YEARS OLD CX SAID NO NEED TO GO ANY FURTHER WITH CHECKING UNIT THEY WILL INVEST IN NEW UNIT $120 COLLECTED

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Stephens City, VA 22655

Daniel J.

Job Details: 05/23/2023

dishwashwer - unable to start or select cycles removed inner door power to contorol led blinking power to console no response found door seal not seated correctly on inner door replaced console and reseated seal ran diag unit now working and console responding

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Quinton, VA 23141

Justin W.

Job Details: 05/23/2023

replaced ui and control confirmed mod and serial transferred tested unit working as designed

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Jessup, MD 20794

Alexander D.

Job Details: 05/23/2023

"cx complaint unit making banging sound during spin. inpsected unit and verified complaint. ran diagnostics, f0e2 oversuds, f0e5 off balance load, f8e1 long fill. ran autotest, completed properly, valves are working. advised cx to use less detergent. noticed unit wobbling. releveled unit so its stable. got a blanket and some towels wet and ran drain and spin and no unusual noises now. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFC42FTS03

Near Charlottesville, VA 22903

Kyle A.

Job Details: 05/23/2023

Cx complaint of unit cooling but alarm constantly going off. Did confirm unit was also cutting off the fans when relay would click as alarm went off. Installed updated control and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Harrisonburg, VA 22801

Danny R.

Job Details: 05/23/2023

installed parts and unit ran one time and shorted out again called tech line i fpund tan wire in wall open cant be fixed wp will contact .\'

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near ,

Daniel J.

Job Details: 05/23/2023

dishwasher not responding per notes installed cap and ui ran diag cycle completed unit now working returning qrr parts

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Owings Mills, MD 21117

Brian R.

Job Details: 05/23/2023

cx complaint is with unit and its ice. says unit sat a few months as basement was being redone and then hooked up and ran and didnt use for a few months. said ice maker ran a few days and he dumped out ice as it said to do and unit ran a few weeks and didnt have much ice in it at all. not even a 3rd of a bin. showed me how much ice was in bin and said thats maybe a month or so and hes vry upset about it. mold was full. pressed button and unit ran. dumped ice and then filled. all temps in range. lights and fans check. he said hes calling whirlpool about this because he shouldnt be replacing parts and paying to fix unit already. cx calling whirlpool. quote given.; ordrng 1 W11546935 (Ice Maker)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Waynesboro, VA 22980

Kyle A.

Job Details: 05/23/2023

Wrong harness ordered. Ordering correct harness.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Clarksville, DE 19970

Frederick R.

Job Details: 05/23/2023

cx complaint is WM leaking. Inspected/tested but could not verify complaint nor duplicate issue. Ran unit several times in normal let unit fill and agitate. Drained. Checked pressure tube and underneath valve and neither were leaking. Ran auto sense and deep fill . Told CX to keep an eye on it and call back if it happens again. Charged $120 for SC.. At time of appt unit was working properly

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/23/2023

Cx complaint is that the bake will not ignite. Upon arrival I found that the broil and all the burners ignite. I slid the bottom drawer out and found that the cx has metal baking racks and pans in the bottom. I found that the racks are able to slide up and contact the ignitor and ground it out thru the drawer. I left the drawer slid out and started a bake cycle and found that the unit is now igniting and cycling as intended. I informed the cx that the drawer cannot be overfilled for that reason. Unit is functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Ocean View, DE 19967

Frederick R.

Job Details: 05/23/2023

"Replaced IM, escutcheon and ice door per prior diagnosis. Forgot to order ice bin on last vist. Ordering new bin.. 4 in stock. Spoke to ML and rescheduled for 6/1; ordrng 1 WPW10347093 (ice container)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Ashburn, VA 20148

Ken M.

Job Details: 05/23/2023

Unit powered down. Harness and LEDs replaced. Harness included a new thermostat. Power restored. Unit is working properly. Old parts left with customer.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Selbyville, DE 19975

Frederick R.

Job Details: 05/23/2023

Uppn arrival I attempted to replace the axle and roller on right side but could not get the axle far enough out because of the drip pan. Put original back together. I inspected roller and it did not seem to be defective. Returning parts. Placed shims under unit and had no luck with leveling unit to CX satisfaction. i did find the bottom plate of unit to be hanging down and wheat looks like it may have been dropped. CX is extremely unhappy with unit and has written letter to KA. Spoke to Steveat WPTL. Refer CX to CX service

We serviced a

WHIRLPOOL DISHWASHER

Model Wdf540padm3

Near Alexandria, VA 22302

Lloyd B.

Job Details: 05/23/2023

"Cx complained the unit had an odor. Inspected the unit and found that there is no odor and the unit is brand new. The hoses are clean and everything in the plastic tub is clean. Explained to the cx how to use rinse aid, hot water and white vineagar. This is the second of the same appliance the cx has as well as a new hot water heater. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRQA59CNKZ01NN

Near Ocean City, MD 21842

Frederick R.

Job Details: 05/23/2023

CX complaint is no cool. While prepping unit for compressor exchange I found the foam covering the return line drenched with oil. FOllowed up line and found unit leaking from within cabinet where the heat exchanger and return line meet top of cabinet. Burnt/charged black oil all over top of compressor cabinet. Took pics and sent to WPTL. Ed was the 2nd tech I spoke to and sent more pics and he determined the unit leaking from heat exchanger. Informed CX that unit is under review and they will be hearing back from me as soon as I hear from WP.. Do not close job until further noticeSpoke to Rob/ED at WPTL; saved tckt

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Red Lion, PA 17356

Drew B.

Job Details: 05/23/2023

cx say brand new dryer runs but no heat never has.. when arrived i remvoed the access panel and foudn the power cord red wire head is broken off.. they had lowes install and etc so they are calling lowes back to infromed them of the falilure of tbhe cord needs the parts ( cord) replaced and unit then will have 240/120vac restored for heat and running.

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Ocean City, MD 21842

Frederick R.

Job Details: 05/23/2023

assisted BD at job; saved tckt

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 05/23/2023

"Cx complains that the dw not working at all inspected unit, panel is dead, but the ubt light turn on and off ... cks power on temrinal block ok 120vac.. but is not power on main board, the line fuse blow, unit need main harness, order board and console just in case; ordrng 1 w11213034 (harness) and 1 w11632707 (cntrl just in case) and 1 w11632700 (console just in case)"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Milton, DE 19968

Frederick R.

Job Details: 05/23/2023

Replaced door latch per prior diagnosis. did not fix issue however according to CX its better than it was. However when oven heats up it pops door open and light comes on and ignitor shuts off. You have to press the door firmly against the gasket for light to go off and the unit reignites. I pressed on seal and it was working. Seal seems to be a little deformed. Ordering gasket and retainer. Cannot reschedule due to FBO parts needed. Negative in OS; ordrng 1 W11115330 (gasket) and 1 W11362015 (retainer)

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