Service History 524 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Palmyra, VA 22963

Kyle A.

Job Details: 05/23/2023

Replaced parts and tested unit and unit is now as designed.

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Timonium, MD 21093

Brian R.

Job Details: 05/23/2023

cx complaint is oven does not work again. said its been repaired before. units O-O-W and she knows. tested and checked unit. all burners check. had 120 going to ignitor but not getting hot. also whoever replaced ignitor before cut the wires so they didnt have to pull unit. picture taken. went over unit and parts and she said she past last guy 500 to fix. said she didnt know we were coming and son not here as he was paying. advised i would write unit up and order parts and he can just call us about repair.; ordrng 1 WPW10556708 (Control 156.91) and 1 W11176454 (Ignitor 76.40)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Hampton, VA 23661

Orbie

Job Details: 05/23/2023

cx complaint unit not going through full spin. checked unit found no codes present. found unit not level causing unit to shut down mid cycle. leveled unit. tested unit working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/23/2023

"CX complaint keys not responding.Confirmed complaint, unable to run diagnostic. Found control panel overlay detached and steam getting inside and damaging the UI. Ordering UI W11460962. Pre id console to be installed on return.; ordrng 1 W11460962 (UI)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Virginia Beach, VA 23452

Carl A.

Job Details: 05/23/2023

"cx complaint of unit not working,checkedu nit to find no error codes at this time.pulled unit apart to find that an open heating element and open thermal fuse,replaced both parts tested unit works as designed; ordrng 1 WP3387747 (Element CA / VS) and 1 W10909685 (fuse-thrml CA / VS), used 1 WP3387747 (Element CA / VS), and 1 W10909685 (fuse-thrml CA / VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 05/23/2023

Could not confirm cx issue with unit smelling. Unit is spotless, home is spotless, no mold or residue built up in unit, dishes are completely clean with no streaks or dried on residue. Cx states that the smell is stronger after the cycle ends but dissipates as the dishes cool down and fully dry out. Documented issue with techline, charged cx 120 diagnostic.;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Alexandria, VA 22309

Demonte S.

Job Details: 05/23/2023

"Installed the Compressor, Couplers & Access Valve. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 1.7 Oz's. Unit is working as Designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Falls Church, VA 22042

Jason A.

Job Details: 05/23/2023

CX complaint FRIDGE no cool. Noisey then stops. FC rails are binding. No close assist. Called office to sched. Parts in stock. 2CountSealSyst > JJ; ordrng - 2CountSealSyst and 1 W10625067 (FC rail L) and 1 W10625068 (FC RAIL R) and 1 W11109499 (Dryer) and 1 W11504445 (Dryer coupler) and 1 W11504447 (Dryer coupler) and 1 W11574734 (Compressor kit) and 1 W11504431 (Compressor coupler) and 1 W11504415 (Compressor coupler) and 1 W11506621 (Compressor coupler)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Harrisburg, PA 17110

Fred G.

Job Details: 05/23/2023

"cx complaint unit is making noise and the vent inside looks burnt. inspected unit and found heater vent has normal dark color to it due to the heating element beint there. I also found idler and belt were worn. replace both with van stock and found unit now checks good. ; ordrng 1 341241 (belt (FG VS)) and 1 WP691366 (idler pulley (FG VS)), used 1 341241 (belt), and 1 WP691366 (IDLER pulley) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Falls Church, VA 22042

Jason A.

Job Details: 05/23/2023

CX complaint DW door not closing. Replaced door panel. Door clicks at lower swing. Secure harness support. Square up unit to counter > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW5840BW0

Near Harrisburg, PA 17111

Fred G.

Job Details: 05/23/2023

"cx complaint clothes are wet at end of cycle. entered diag and found 0 saved error codes. ran auto test and found unit did finish with out issue. I found on a high manual spin the the unit shakes hard empty. I found suspension was weak. unit needs suspension, gearcase, spin basket, drive pulley, drive belt, 2 call count to correct issue. advised cx basket ships to them and once in they will call to set up a return visit.; ordrng 1 W11454372 (gearcase) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W10521298 (spin basket) and 1 W10528947 (hub)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Richmond, VA 23229

Chris B.

Job Details: 05/23/2023

cx comp unit will not wash dishes no stored errors apon arrival ran unit threw diag mode twice no errors accured cx satted she does not want unit fixed she want unit replaced advised cx to whp cx service line also called tech line while in home spoke with rich stated unit is working as desighned if cx call back and nothing wrong with ubnit cx will owe sc

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Chesapeake, VA 23323

Zachery R.

Job Details: 05/23/2023

"replaced gearcase, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW01

Near Linden, VA 22642

Ezra M.

Job Details: 05/23/2023

"no ice production. water dispenser working. removed ice maker cover to cycle ice maker, full of ice. will need new ice maker. cust wants to think over quote."

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Chesapeake, VA 23322

Zachery R.

Job Details: 05/23/2023

"replaced all parts, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Baltimore, MD 21211

Justin S.

Job Details: 05/23/2023

replaced the adjusters and tested. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Chesapeake, VA 23322

Zachery R.

Job Details: 05/23/2023

"cx complaint slow ice production. checkd unit, come to find slow water flow, removed filter, tested, water flow is the same, removed water supply, tested, water supply is decent. come to find defective valve, ordering valve to complete repair.; ordrng 1 W11546685 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/23/2023

Replaced parts. Unit tested ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Arnold, MD 21012

Israel R.

Job Details: 05/23/2023

Customer complaint unti is leaking just like last time. Found the tube is clogged up again. clear tube and tested. Unit is back to normal operations. Qutoed for tube replacement Owes 162.18 for new tube.; ordrng 1 W11409190 (Drain tube 35.08)

We serviced a

MAYTAG WASHER

Model MVWB850YW0

Near Washington, DC 20008

Samuel R.

Job Details: 05/23/2023

cx complaint unit is not drainimng.inspected unit and found unit to drain.further inspection found unit tubs to not separate anbd cause unit to stop cycle thinking its over loaded.tried removing wash plate.unit will need a new tub and outer basket with shaft gave cx a qoute and will just replace unit

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Manassas, VA 20112

Tanner B.

Job Details: 05/23/2023

Installed new compressor and filter drier .. vac unit down and refilled unit w/ 1.98oz r600.. low side pressure sat at -4in .. allow 24hrs too cool

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Hopewell, VA 23860

John P.

Job Details: 05/23/2023

CX complaining unit stopped cooling checked the unit found brown wire separated at harness ordering harness ; ordrng 1 W11650660 (Heater harness)

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB00

Near Virginia Beach, VA 23454

Carl A.

Job Details: 05/23/2023

replaced all electrodes tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Parkville, MD 21234

Shane M.

Job Details: 05/23/2023

cx complaint the unit isnt spinning. found F7E6. tried testing unit. can hear shifter moving. no action at drive motor. ordering drive motor w belt.; ordrng 1 W10890624 (motor) and 1 W11239857 (belt)

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC2

Near Suffolk, VA 23435

Austin D.

Job Details: 05/23/2023

"cx complaint the unit is not draining as it should. checked the unit and found no kinks or anything blocking the line internally. therefore, i checked the pump. pump was working for me at the time but the cx states its intermitten and takes a day sometimes to drain all the water out. seems as if the pump is over heating and then drains whenever it is cooled down for a bit. had error codes f9e1, f9e2. checked ober whole unit and did find oil leaking from the gearcase. i advised cx of the issue but she wanted to just fix the drain at this time. advised cx i can do that but i cannot guarentee the unit will last long with the gearcase in the shape it is in. cx agreeed. replaced pump. tested and checked for leaks. no leaks present. unit is running as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near Chambersburg, PA 17202

Andrew S.

Job Details: 05/23/2023

Per previous diag I was able to access and replace the evap fan/harness and control. I then repowered the unit and found that it is now functionign as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Suffolk, VA 23435

Austin D.

Job Details: 05/23/2023

came out to resolve the issue disassemlbed the unit as needed. replaced the filter drier and added a coupler. vac the system down and pressure held. added r600 and tested operation. unit is running as designed. pressure holding at -2 and amp draw 1 amp. unit is good to go. advsied cx to monitor for 24 hours. cx agreed.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Baltimore, MD 21213

Shane M.

Job Details: 05/23/2023

cx complaint the unit isnt starting cycles. found F5E3. unit passed test cycle but tried to start a quick wash. lidlock popping. ordering lidlock w control; ordrng 1 W11626074 (control) and 1 W11513248 (lidlock) and 1 W11643703 (bezel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 05/23/2023

"replaced led, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Cockeysville, MD 21030

Brian R.

Job Details: 05/23/2023

cx complaint is unit bounces around and doesnt matter what size load is in there as well as things dont get clean and unit wont fill enough to get everything wet and things still smell dirty. she said she watched a load and things just swish around and dont mix up and unit wont wash right. tested and checked unit. went over load size and running issues with unit. will order parts needed and office will schedule.; ordrng 1 W11627413 (Control) and 1 W11513255 (Water Valve Assembly) and 1 W11396716 (Suspension Rod Kit)

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDE01

Near McLean, VA 22102

Brian F.

Job Details: 05/23/2023

"Cx states doors not level, inspected and confirmed. Adjusted doors, cx verified doors now level."

We serviced a

WHIRLPOOL COOKTOP

Model WFE510S0AS0

Near Silver Spring, MD 20901

Alexander D.

Job Details: 05/23/2023

"cx complaint both front burners cooking too hot, stays on high even when turning knob to low. inspected unit and verified complaint. can hear RF switch sparking while in use. advised cx LF burner is cycling good at this time and theres no good way to test temp sensor in elements and cant see a clear issue with LF switch but i would recommend replacing the switch first. quoted cx 415.11 for replacing both front burner switches, paid in full with c/c. replaced both front switches from v/s. RF burner is clearly working better now. advised cx to monitor LF burner and call back if issues persist.; ordrng 1 WP3149400 (switch RF(AD v/s)) and 1 WPW10434452 (switch LF(AD v/s)), used 1 WPW10434452 (switch(AD v/s)), and 1 WP3149400 (SWITCH(AD v/s)) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Fredericksburg, VA 22407

Robert W.

Job Details: 05/23/2023

Replace idler and rollers uniyt tested an d is working properly.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Deltaville, VA 23043

Lucas R.

Job Details: 05/23/2023

"cx complaint unit not completing cycle, checked unit found f8e1 long fill code, valve clogged with debris, replaced valve. advised cx to contact plumber/ well servicer to address water supply, and not to use until corrected, or will have to charge, cx agreed, calibrated and tested, unit working as designed.; ordrng 1 W11210459 (valve LR/VS), used 1 W11210459 (VALVE LR/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23454

Carl A.

Job Details: 05/23/2023

cx complaint of door making noise checked unit to find nosie coming from door gasket as if the door was over fill in the build of it causeing wear on door gasket ordering door for repairs; ordrng 1 LW10913407 (dor-fip) and 1 W11223753 (Nameplate)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Woodbridge, VA 22193

Richard B.

Job Details: 05/23/2023

"CX complant. Washer dosent wash. Inspected unit and found long fill error code in diagnostics, After clearing , found supply lines both almost shut off . Turned water on fully and tested unit by running a normal wash cycle. Unit is working as designed. Getting plenty of water , Valves both cycling. . Job completed, RB"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GP0

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/23/2023

"Cx complains that the display on contol panel not working, inspected unit, display is dead, replaced console, reset power, now the panel works fine .. unit tested ok"

We serviced a

MAYTAG FREEZER

Model MFI2569YEB0

Near Baltimore, MD 21213

Shane M.

Job Details: 05/23/2023

service pointer on freezing on bottom of fz. ordering drain tube. also found not correct parts ordered. ordering rails. left all parts w cx.; ordrng 1 W10619951 (draintube) and 1 WPW10330995 and 1 WPW10330994 and 1 WPW10120018

We serviced a

WHIRLPOOL FREEZER

Model KSRK25FVMK01

Near Rockville, MD 20852

Roberto I.

Job Details: 05/23/2023

"CX complaint water leak from freezer.Inspected freezer, found clogged defrost drain and water overflowing, formong ice and leaking from the door. Removed all the ice and unclogged the drain. Unit good to go."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Alexandria, VA 22311

Leon

Job Details: 05/23/2023

cx complaint was unit IM was leaking confirmed issue seen that the fill tube wasnt all the way in the IM and some was going into the ice and some was leaking under it moved the im back and rised the tube to fit perfectly in the water catcher

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608EPA01

Near Virginia Beach, VA 23454

Carl A.

Job Details: 05/23/2023

"cx complaint of unit shutting down,called techline spoke with Steve was advise to have outlet checked and break as possible a lose connection was advise no parts at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Richmond, VA 23226

Chris B.

Job Details: 05/23/2023

cx comp unit will not cool insp unit conf cx comp found compressor running but no frost on evap at all unit will need evap and compressor r600 due to sealed system leak; ordrng 1 W11370574 (compressor) and 1 W11504419 (coupler) and 1 W11504420 (coupler) and 1 W11368877 (evap) and 2 W11504449 (coupler)s and 1 W11225184 (tube)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Virginia Beach, VA 23454

Carl A.

Job Details: 05/23/2023

"cx complaint of unit not working,ran unit in tested mode to find the following error codes F4E3,F5E2,F7E1,found motor to be completely dead ordering sump and motro needed for repairs; ordrng 1 W11025157 (Dishwasher Pump & Motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lebanon, PA 17042

Cody H.

Job Details: 05/23/2023

"CX complains unit is not spinning, cx states it wobbles but doesnt seem to spin. CX also states they found screws in wash basket after use. Unit was unplugged on arrival. Ran unit through diagnostic test, unit went through test and showed f7e7-motor cannot reach desired speed error. checked unit suspension, which seems fine. Ensured all screws were in proper place and not loose. Ran unit through quick cycle with load unit bottomed out on floor due to being over loaded. Was able to pause unit and remove some clothing and unit was able to balance itself. CX is putting items that absorb alot of water with items that absorb little water and its causing unit to be unbalanced as well. Unit is working as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Manassas, VA 20112

Tanner B.

Job Details: 05/23/2023

"Installed new heater , tested unit. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Richmond, VA 23238

Thomas B.

Job Details: 05/23/2023

Cx complaint unit is not working properly inspected unit found led module out removed and replaced tested for proper use unit now functions Normally

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Boyds, MD 20841

Ricardo S.

Job Details: 05/23/2023

"Cx complains that the unit turn off in middle of the cycle and beeps, i ran tst mode fond 2 error codes, f9e1 and f8e4 flow switch overfill, ran normal cycle water level cks ok, unit draining fine.. float switch tray cks ok, order parts; ordrng 1 w11535094 (water inlet)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Richmond, VA 23226

Chris B.

Job Details: 05/23/2023

replaced valve and fill tube tested unit insp for leaks unit working but still leaking unit will need water inlet line replaced advised cx will need to call plumber cx refused to sighn ticket

We serviced a

JENNAIR OVEN

Model S125

Near Rockville, MD 20852

Roberto I.

Job Details: 05/23/2023

"Replaced LF switch, unit tested ok."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Powhatan, VA 23139

Joseph D.

Job Details: 05/23/2023

customer complaint unit not draining confirmed complaint found break in lower harness warrant suspension failing control board and lid latch not reporting latch as locked; ordrng 1 W11396716 (Suspension) and 1 W11643701 (Lower harness) and 1 W11513246 (Cntrl) and 1 W11513248 (Latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN602EPA01

Near Great Falls, VA 22066

Christian C.

Job Details: 05/23/2023

Installed leds. All lights are now working. Unit is working as designed.

We serviced a

GLADIATOR COMPACTOR

Model GACP15XXMG4 IT

Near Powhatan, VA 23139

Joseph D.

Job Details: 05/23/2023

customer can place unit squealing confirmed complaint applied lithium grease to all drive and gear sliders and unit now quiet working as designs

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 05/23/2023

"cx complaint unit not spinning, checked unit, coem to find defective cap, replaced cap, tested, unit working as designed."

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB00

Near Moseley, VA 23120

Joseph D.

Job Details: 05/23/2023

Replaced conversion kit and unit now igniting properly. No issues found after valve adjustmentb

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QVS06

Near Virginia Beach, VA 23451

Carl A.

Job Details: 05/23/2023

replaced control board tested unit works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS05

Near Baltimore, MD 21211

Justin S.

Job Details: 05/23/2023

"the unit was pulled out and unplugged when i arrived. the water connection has a wet spot under it. informed the cx. when pierced the unit had positive pressure. replaced the compressor and vacuummed down the system. filled to weight and checked for leaks. tested and the unit is cooling good. the unit is now good; ordrng 1 W10143759 (drier (service) (js vs)) and 2 w11504436 (coupler (js vs))s, used 1 w10143759 (filter (js vs)), and 2 W11504436 (COUPLER (js vs)) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Manassas, VA 20112

Tanner B.

Job Details: 05/23/2023

"CX concern the unit starting on its own. f2 error in diag, it will start and keep adding 1min. f2 is a keyboard error. contatcted wpl saftey unit needs console to correct issue; ordrng 1 W11197501 (console cbe)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ0

Near Baltimore, MD 21218

Justin S.

Job Details: 05/23/2023

cx says the un it is still burning their food. replaced the control and prteheated to 350f. waited for another 10 minutes and the temp is still at 350f. the unit is now good

We serviced a

KITCHENAID FREEZER

Model KRSC703HPS00

Near New Market, MD 21774

Bernard M.

Job Details: 05/23/2023

"Cx complaint ubnit leaks water in RC. Inspected and found the drain below RC evap is clogged. Steamed drain and pushed water through, poured water through drain and it wouldn't go down. Found the grommet inside drain is pinched. Contacted TL and reported findings and theyre deeming non-repairable due unable to access. No parts to replace, gave cx care number to cx. Cx paid $170 for service and labor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ070

Near Richmond, VA 23238

Thomas B.

Job Details: 05/23/2023

Cx complaint unit is not working properly inspected unit removed and replaced the water valve assy tested for proper use unit now functions Normally

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245lx

Near Washington, DC 20015

Sherwood

Job Details: 05/23/2023

cx f7e2. arrived found same error code installed new sump. check for error codes none were found. also stay awhile to check for leaks. no leaks were found unit is now working as designed. this repair is complete.

We serviced a

KITCHENAID FREEZER

Model KRSC700HPS04

Near Reisterstown, MD 21136

Brian R.

Job Details: 05/23/2023

cx complaint is when sh wakes up in the morning and theres a small puddle on the floor. nothing in drip dan or running down door. temps in range and all lights and fans check. took kick plate off and got a few cups of water and ran ice maker to cycle wate to check fior a drip or leak. found water feed line not pushed in all the way in fitting and white line was out. pushed in and felt click. got multpile cups of water and no drips seen this time. unit now checks. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Bethesda, MD 20816

Sherwood

Job Details: 05/23/2023

cx compliant lights failing. arrived found all lights in fc out and only 2 on in rc. quoted cx installed led kit. all light rc & fc are now operating correctly. this repair is complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Midlothian, VA 23112

Joseph D.

Job Details: 05/23/2023

"Cx complaint unit with burning smell, remove key from under wash plate. Unit now working properly ."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Montclair, VA 22025

Tanner B.

Job Details: 05/23/2023

1-W10528947 hub 1-W10902814 washplate IF cx calls back . hub stripped and washplate seized to shaft . cx paid svc call ..

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 05/23/2023

cx complaint unit is not turning on anymore. inspected unit and confoimred it wil not turn on. removed kickplate and checked incoming power and i only have 74v. cx brought me to breaker and she said unit is on this big breaker. i inormed her to get electrician out to put unit on its own circuit and agreed. i went over use and care on dishwasher on rinse aid use and cx understands. cx called electrican while i was in home. told cx to call us back if still issue after power gets fixed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Leesburg, VA 20176

Ken M.

Job Details: 05/23/2023

Customer complaint is that the unit started to run noisy. Inspection of the drive system found the splutch nut has come loose. Loctite applied to the threads and nut reinstalled. Unit tested and is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Baltimore, MD 21239

Justin S.

Job Details: 05/23/2023

replaced the harness and calibrated. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near Ashburn, VA 20147

Ken M.

Job Details: 05/23/2023

Customer complaint is that the unit is running noisy. Unit tested and found no stored error codes. Ran test cycle and the unit started to make noises in agitate. Inspection of the drive system found the splutch pulley nut loose. Nut resecured with Loctite and unit retested. Unit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Baltimore, MD 21208

Justin S.

Job Details: 05/23/2023

cx says the unit has not made a lot of ice and is not dispensing ice at all. found the dispenser is not activating but does open the seperator. the ice maker has been making some ice. temps are 5f in the freezer and 33f in the refrigerator when i arrived. the auger motor was covered under ice. removed the ice and found the auger motor is getting 13vac at all times and when the paddle is pressed the voltage jumps all around without stopping at any number. same voltage at control p3 7-8. door harness is good. test 4 step 1 pressures equilize to 25psi. step 4 low side pressure is 4psi and high side pressure is 160psi. step 5 low side pressure is 2psi and high side pressure is 200psi. called tech support and spoke with a derick. replaiced main control.; ordrng 1 W10873791 (icemaker) and 1 W11202789 (motor) and 1 W11504919 (ui)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Chesapeake, VA 23321

Austin D.

Job Details: 05/23/2023

came out to resolve hte issue. disassembled the unit as needed. repalced all parts and put the unit back togehter. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Glen Allen, VA 23060

Thomas B.

Job Details: 05/23/2023

Cx complaint unit is not working properly inspected unit found ice maker is not cycling ordering the ice maker assy charged 231.26 ordering parts ; ordrng 1 W11455232 (Ice maker assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near South Mills, NC 27976

Branden R.

Job Details: 05/23/2023

came out to replace parts on unit disassembled and replace all parts needed tested unit and everything tested good units running as designed .

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ506

Near Glen Allen, VA 23060

Chris B.

Job Details: 05/23/2023

helped tom

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bridgeville, DE 19933

Michael E.

Job Details: 05/23/2023

CX complaint: lid not latching. Tested and verified complaint. Lid latch had visibly failed. Ordering lid latch. Scheduled return visit for 5/31 PM; ordrng 1 W11513248 (lid latch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlottesville, VA 22901

Kyle A.

Job Details: 05/23/2023

Cx complaint of broken adjuster and of door sagging. Did confirm bent hinges on door and broken adjuster. Changed adjuster but will need to return with hinges and inner door.; ordrng 1 W11612302 (Left hinge) and 1 W11612303 (Hinge) and 1 W11174980 (Inner door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Hershey, PA 17033

Fred G.

Job Details: 05/23/2023

"i was able to access unit and replace the compressor, dryer, evap as per previous tech. I pulled unit into a 30 in vacuum, which held for 20 mins. I then filled unit with 4.3oz of R134A. I found unit began to build a frost pattern. unit now checks good.; ordrng 1 876765 (tube-kit (FG VS)), used 1 876765 (TUBING KIT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Odenton, MD 21113

Israel R.

Job Details: 05/23/2023

"cx complained regfrigerator was making loud noises still . damper door and evap making the noise. installed new damper and evap fan motor. also applied silicone around unit because gaps in the liner. unit is working properly; ordrng 1 482338 (silicone), used 1 482338 (silicone) from stock"

We serviced a

WHIRLPOOL FREEZER

Model wrs588fihz04

Near Finksburg, MD 21048

Sal R.

Job Details: 05/23/2023

"CX compolai t is that the unti will not cool. I foudns that the evap fan motor is running , but no forst pattern. I fou d that rthe comporessor is not running. I inspected the compressor and found no movment. I was able to access the control board and found that the the boad was hot to the touch. i unplugged the unit and plugged it back in . I found the control to be buzzing . Unit needs 1 control board (W11595219). I qiuoted CX for the cost of repair. CX is calling WP . CX will call back into office if a repair is wanted. I collected 120.00 for serivce charges via credit card."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Hamilton, VA 20158

Ken M.

Job Details: 05/23/2023

"Customer complaint is that part of the UI display is out. Inspection of the console found that the overlay of the console is separating from the reset of it, allowing moisture to get to the UI. Confirmed corrosion on the UI with no other source of moisture found inside the door. Console and UI replaced and tested. Unit is working properly. Old parts left with customer."

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS11

Near Herndon, VA 20171

Christian C.

Job Details: 05/23/2023

"Installed mag, cap, and diode. Tested unit. Issue still persists. Tested transformer. Primary winding reading .1ohms. Secondary winding reading 122ohms. Filament windings reading .1ohms. Primary to ground is inf, and filament to ground is also inf. Ordering transformer.; ordrng 1 W11540981 (transformer)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ506

Near Glen Allen, VA 23060

Thomas B.

Job Details: 05/23/2023

Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 05/23/2023

"Installed sump, calibrated unit, tested unit, unit working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ1

Near Glen Burnie, MD 21060

Dustin F.

Job Details: 05/23/2023

"CX complaint: first time using DW and it keeps throwing F8E4 code.Inspected unit, confirmed CX complaint. found float tray dirty, causing the float switch to alert the unit. cleaned tray and ran 3 test cycles, unit now working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 05/23/2023

"replaced all parts, tested, unit working as designed. left old parts with cx."

We serviced a

WHIRLPOOL RANGE

Model WFC310S0EW0

Near Richmond, VA 23228

Chris B.

Job Details: 05/23/2023

replaced switches tested unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs588fihz00

Near Hollywood, MD 20636

David J.

Job Details: 05/23/2023

CX complaint unit is not dispensing ice arrive today. Inspected unit and verify complaint found anytime you press the ice dispenser. The door opens but auger motor does not turn. Went to bottom of unit and inspected harness and found blue wire to be broken. Freezer door needs to be replaced to properly repair quoted customer for repair and collected $120 for service call CX will let us know within 30 days if he would like to do the repair. Job complete. ; ordrng 1 LW11037733 (Stainless freezer door)

We serviced a

WHIRLPOOL WASHER

Model WTW6800WW1

Near Mechanicsville, VA 23116

Chris B.

Job Details: 05/23/2023

cx comp unit is very loud and will not complete cycle insp unit conf cx comp found tub and gear case splines stripped unit will need tun witch is N/A collected 120 sc cc

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near West Springfield, VA 22152

Jason A.

Job Details: 05/23/2023

CX complaint FRIDGE doesnt make ice & lights are not working. Replaced harness & FC bulb. Icemaker harvest & fills. NO LEAKS. FC light working > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS01

Near Washington, DC 20009

Samuel R.

Job Details: 05/23/2023

cx wanted unit checked over.checled unit and found unit needing new filter and gaskets cleaned.besides that unit is good.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Leonardtown, MD 20650

David J.

Job Details: 05/23/2023

CX complaint unit is not working arrived to customers home and had nobody here. Called customer on ticket and he had stated his wife mustve been out walking the dog customer stated that he wanted to cancel todays. Appointment and would give us a call back once somebody was home. No work was performed at this job. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4800BQ1

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/23/2023

"cx complaint loud rumbling noise, found left rear roller blown out, replaced rollers from truck stock, tested all ops ok, collected $190 amex, cx paid in full; used 1 349241 (rollers) from stock"

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Bowie, MD 20716

Shawn D.

Job Details: 05/23/2023

"pujllled unit down and found magnetron is the issue snapped pic of it, opened new mag box and is banged up some but installed any ways and tested and unit nwo heats good. reinstalled unit and tested again and still heating good. cx does not have email unit is good"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120EWH11

Near Fredericksburg, VA 22405

Robert W.

Job Details: 05/23/2023

CX Complaint is the mw cook glass is un even. Inspected unit and found the turn table motor no seatted properly fixed motor and tested unit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Culpeper, VA 22701

Danny R.

Job Details: 05/23/2023

installed partrs checksok

We serviced a

WHIRLPOOL DRYER

Model WED7500GW0

Near Stafford, VA 22554

Robert W.

Job Details: 05/23/2023

Replaced element and rollers unit tested and is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charles Town, WV 25414

Daniel J.

Job Details: 05/23/2023

fridge weak cool freezer no cool fridge removed bottom freezer drawer found frost built up on evap cover no damage to door seal steamed off coild and checked harness connections for defrost ordering defrost harness showing sp order; ordrng 1 W11650660 (defrost harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Glen Allen, VA 23059

Thomas B.

Job Details: 05/23/2023

Cx complaint unit is not working properly inspected unit removed and replaced the harness and thermistor tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42MDX05

Near Reisterstown, MD 21136

Sal R.

Job Details: 05/23/2023

"CX complai t is that the unit had lost cooling in the RC. I found temps to be at 42 with a thermacoupling reading. I foun d the evap wall frozen over. I was able to use a steamer and steamed out the iceblockage. I found that tghe bi-metal has a resistanse reading of 0.0 OHM's ready for a defrost. I too a reistasne reading of the defrost heater and found it to not stablize with a M-OHM reading. Defrost heater has failed. i am ordeirng 1 drefrost heater (WP2000631) and 1 Deforst timer (WP2183400). Once the parts are avalible, please have somoene form teh office call to set a retun date. I collected $318.45 for service , parts, shipping , and taxes via credit card. CX owes $150.00 for labor charges once the reapair is completed.; ordrng 1 WP2000631 (defrost heater) and 1 WP2183400 (defrost timer 12)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Laurel, MD 20723

Alexander D.

Job Details: 05/23/2023

"cx complaint unit dripping from vent tube and indicator light on front of door misaligned. inspected unit and verified complaint. realigned status indicator light pipe and thats lined up properly now. found drips coming from vent. ordering vent, in stock. scheduled return visit for 5/26; ordrng 1 WPW10469574 (vent)"

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