Service History 523 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Cockeysville, MD 21030

Justin S.

Job Details: 05/24/2023

the ui is not a ui when i was getting the parts. part number is different. called ps and spoke with the cx; ordrng 1 W11567938 (ui)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Washington, DC 20015

Brian F.

Job Details: 05/24/2023

"Cx states unit leaks during drain, tested and confirmed. Found hole in drain hose between drain pump and back panel. Replaced drain hose and tested. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Timonium, MD 21093

Justin S.

Job Details: 05/24/2023

cx says the unit is making a thumping noise at the end of getting water. the noise is the water valve shutting. cx didnt want the legs to be lowered so raised them back up. went over the unit with the cx and they understand it better

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ01

Near Ashburn, VA 20147

Ken M.

Job Details: 05/24/2023

Reservoir replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW

Near Towson, MD 21204

Justin S.

Job Details: 05/24/2023

cx says they ared getting a f9e1 error code. found the unit has a f8e3 at the moment i arrived. the door is locked on the unit and the unit is full of clothes and water. saw the unit has a rubber backed rug in it. was able to get the water out and found the drain tube from the tub to the drain hose was clogged. removed the clog and ran diagnostic cycle. the unit is now filling draining and spinning good. th eunit is now good

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near College Park, MD 20740

Samuel R.

Job Details: 05/24/2023

cx complaint unit is making noise.inspected unit and found no error codes.tested unit with a load and found cx loading unit uneven.unit checks out good

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS1

Near Reisterstown, MD 21136

Justin S.

Job Details: 05/24/2023

cx says the unit is not illuminating the display. the unit does not do anything when buttons are pushed. found the unit is supplied with 120vac. 120vac at the control. reset power to the unit and the unit is now illuminating the display. no error codes in memory. ran the diagnostic cycle and the unit is filling washing and draining good. cx sink is slowly draining. the unit is now good

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS01

Near Fulton, MD 20759

Robert L.

Job Details: 05/24/2023

"cx complaint constant f2e1, cleaned and reset power several times, still stuck on error, ordering console, collected $921.51 visa cx paid in full; ordrng 1 W10887855 (panl-cntrl)"

We serviced a

JENN-AIR RANGE

Model JES1750FS2

Near Hampton, VA 23664

Orbie

Job Details: 05/24/2023

cx complaint from right burner not working. verified cx complaint. found 0 ohm at violet/brown wire from switch to element. element open. replaced element. tested unit working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Laurel, MD 20723

Robert L.

Job Details: 05/24/2023

"cx complaint temps back to 60+, found no cooling ,fans and compressor running, SEE pics, black light FC evap which had no frost pattern, RC evap had dye under cap tube and no frost, compressor area no dye . popped shredder out of refrigetant, this is 3 rd time in 18 months, possible internal leak also, need nitrogen test for internal leak, before repairing Rc evap issue, ordering compressor , Rc evap , drier and nitrogen....3 count sealed system , called office and scheduled for thurs. june 1st, no charge today leak from prior techs work 49 days ago.......P&L CBE; ordrng 1 WPW10143759 (dryer CBE) and 1 WPW10643261 (evaporator CBE) and 1 W10779331 (compressor CBE) and 1 nitrogen (nitrogen CBE)"

We serviced a

WHIRLPOOL WASHER

Model WTW81V27LC1

Near Hampton, VA 23669

Orbie

Job Details: 05/24/2023

cx complaint unit had water at front right leg. checked unit for leaks. found no current leaks at this time. leveled legs to stabalize unit during operation. tightened all fittings at rear of unit and split going over to dryer. advised cx to monitor unit for future operation and to call us back if problem persists

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Clarksville, MD 21029

Robert L.

Job Details: 05/24/2023

"cx complaint not washing and noise from wash plate, found f8e1, found vale screens clogged( cleared screens), removed wash plate and found 8 coins, told cx to empty pockets and have well serviced, tested all ops ok"

We serviced a

WHIRLPOOL COOKTOP

Model WEG750H0HZ5

Near Charlottesville, VA 22901

Kyle A.

Job Details: 05/24/2023

Cx complaint of sooting on pan and of high yellow flames. Did confirm unit need to be converted to lp. Ordering conversion spuds.; ordrng 1 W11548768 (Lp kit) and 1 WPW10400494 (Lp bake) and 1 W11216991 (Lp broil)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Reston, VA 20194

Jason A.

Job Details: 05/24/2023

CX complaint DW door defect. Wrong part ordered. Confirmed with CX & called office to schedule > JJ; ordrng 1 W11559689 (inner door)

We serviced a

WHIRLPOOL OVEN

Model WEE510S0FS2

Near Charlottesville, VA 22901

Kyle A.

Job Details: 05/24/2023

Service pointer Cx complaint of f2e1 error and element staying on. Did confirm and replaced control as per service notice. Unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Ocean City, MD 21842

Michael E.

Job Details: 05/24/2023

Replaced the IM as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW02

Near Chambersburg, PA 17202

Andrew S.

Job Details: 05/24/2023

Cx complaint is that the unit is not cooling like it should. Upon arrival I found that the evap cover has frost built up on it. I tested the thermistor and found it to read 5.95 K Ohms while encased in ice. I was able to access the evap and defrost using my steamer. i then replaced the thermistor. Unit is now functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Sparks Glencoe, MD 21152

Justin S.

Job Details: 05/24/2023

the cx says the freezer has been building up frost in the freezer. the cx has recently defrosted the entire unit. cx has recently replaced the main control per another companys recommendation. double checked part number. says he has felt the heat coming out of the element when he put it into defrost. door gaskets look fine. test 1 and 2 pass. test 3 both fans are blowing good. test 38 the unit went into a defrost and the element didnt heat. found 31vac going to the element when isolated. resistance of element is 30ohms. p2-7 to . called tech support and spoke with an ed. cx does not wish to proceed at this time; ordrng 1 W11089931 (ui(195.68))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Dover, DE 19904

Frederick R.

Job Details: 05/24/2023

"CX complaint is not dispensing ice. Inspected/tested unit and found two possible issues. IM was frozen solid and auger could not turn blades in bin it is however making ice at this point. Broke up ice in bin and when dispensing it was dispensing crushed and cubed ice at same time. Ice dispenser dripping because warm air is getting up inside bin. I couldnt see any defect in ice door and explained to CX the need to make sure chute is clear after dispensing by holding cup under for a few seconds. When I dumped ice out it appeared the blades were almost stripped which could be causing the mixed ice issue. Ordering ice bin, ice door and new coupler to make sure of proper seating betweeen bin and auger. Cannot reschedule due to lowes contract. Also ordering ice door in case returning (cont); ordrng 1 W11244434 (ice-contnr) and 1 WP2220458 (coupling) and 1 W11423781 (ice door)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Woodbine, MD 21797

Brian R.

Job Details: 05/24/2023

came out to replace all paerts. removed bolt and sprayed in washplate bolt hole and let sit a few min and tapped a few times and it came right out. replaced everything and recalibrated unit as well as auto test. unit now checks job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Newport News, VA

Lucas R.

Job Details: 05/24/2023

"cx complaint loud noise, no water dispensing, checked unit found air pocket in water line, cleared air, replaced filter per cx request, flushed 4 gallons through dispenser to test, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Winchester, VA 22603

Daniel J.

Job Details: 05/24/2023

dryer complaint not heating clothing wet at end of cycle tested with thermocoupler let unit run checked venting n air out of venting from the outside of home removed venting behind dryer found large amounts of lint informed customer venting needs to be cleaned restricting air flow from dryer

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALZ0

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 05/24/2023

Arrived at cx home part not on truck called parts warehouse and rescheduled ; saved tckt

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Hedgesville, WV 25427

Daniel J.

Job Details: 05/24/2023

washer stuck in flood mode happened during cycle customer assisted with removing dryer opened door tested drian pump draining sugguest pressure switch and conosle buttons not always responding; ordrng 1 wpw10448876 (pressure switch) and 1 W11218377 (conosle)

We serviced a

MAYTAG WASHER

Model MHW5630HC

Near Midlothian, VA 23113

Joseph D.

Job Details: 05/24/2023

Custom complaint unit not spitting out confirmed complaint on able to unlock door to get serial number unit will not spin or unlock door service pointer for unresponsive ACU suggests replacing control board ordering latch as latch cannot unlock. Two tech needed to remove dryer from top of uniti; ordrng 1 W11550649 (Cntrl) and 1 W11316250 (Latch) and 1 W11322901 (Cntrl 1)

We serviced a

JENN-AIR MICROWAVE

Model JMC2427LM00

Near McLean, VA 22101

Lloyd B.

Job Details: 05/24/2023

Cx complained the door did not close. Inspected the unit and found the bottm of the hinge and sits on the cabinet not allowing the door to close. Unit needs new bracket. 2 techs required; ordrng 1 2ndtech (2 tech) and 1 w11312201 (bottom trim) and 2 w10420960 (bottom spacer)s and 1 w11394925 (hardware bag)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Kensington, MD 20895

Brian F.

Job Details: 05/24/2023

"Please pre id door bellows (W11314648), and inner bellows clamp (W11314649), parts not madatory for return;"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mount Wolf, PA 17347

Fred G.

Job Details: 05/24/2023

"i was able to access unit and replace the cycling thermistat, drive motor, blower wheel, element as per previous tech. tested unit and found unit now checks good."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Harrisburg, PA 17113

Fred G.

Job Details: 05/24/2023

"cx compaint unit makes noise. I found idler and one drum roller was seized. replaced both with van stock and found unit now checks good.; ordrng 1 W10837240 (idler (FG VS)) and 1 WPW10314173 (roller (FG VS)), used 1 W10837240 (idler), and 1 WPW10314173 (ROLLER) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Spotsylvania Courthouse, VA 22551

Robert W.

Job Details: 05/24/2023

Cx Complaint is the FC is building frost. Inspected unit and found the bottom of FC gasket not sealing against cabnet Heated and sealed gasket unit is working properly.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Dover, DE 19904

Taylor F.

Job Details: 05/24/2023

"Cx complaint is unit not heating. Tested inspected and verifed complaint. Cx explained that even after repair and shortening the vent to only 5 ft, the dryer gets very very hot. I beleive this to be an issue with the cycling thermostat. Ordering TCO kit cycling thermostat and element. Rescheduled for 5/31/23.; ordrng 1 WP3392519 (thermal fuse) and 1 WP8318268 (TCO) and 1 W10900067 (thermostat) and 1 WP3977767 (thrmst-fix) and 1 279838 (element,heater)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Richmond, VA 23221

Joseph D.

Job Details: 05/24/2023

Replaced ten faulty LEDs. Unit now illuminating . No other issues noted. Working properly

We serviced a

WHIRLPOOL DRYER

Model WGD85HEFC1

Near Mount Gretna, PA 17064

Cody H.

Job Details: 05/24/2023

"CX complains unit does not run after converting gas. Unit screen will power on but wont start cycle. Found unit will not heat nor rotate. Found unit door switch was not responding, inspected wires and found unit door switch was not plugged back in after converting gas. Tested unit after plugged in and unit now works as designed. No further work needed, CX paid service fee only. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Alexandria, VA 22302

Christian C.

Job Details: 05/24/2023

Installed motor. No errors stored. Ran through diag cycle no issues. No leaks. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Upper Marlboro, MD 20772

Leon

Job Details: 05/24/2023

cx issue was unit wasnt giving water confirmed issue seen that the unit wasnt getting the right amount of water pressure cx said he would try and get that increaced and give us a call back if any more issue come up

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlottesville, VA 22911

Eric F.

Job Details: 05/24/2023

"Confirmed cx complaint unit not heating. Found tco not reading continuity. Replaced with pre-id'd part. Tested unit, unit working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS02

Near Selbyville, DE 19975

Michael E.

Job Details: 05/24/2023

"CX complaint: condensation on flipper mullion. Tested and verified complaint. I replaced the HV control, tested mullion and it is getting 120vac and is warming.in test 131. If this problem reurns, reorder mullion. Unit is now working properly. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS04

Near Manassas, VA 20110

Tanner B.

Job Details: 05/24/2023

Installed new compresor and filter drier . refilled unit . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Kensington, MD 20895

Ricardo S.

Job Details: 05/24/2023

"new door defective.. scratches.. re-order door, also order the nameplate; ordrng 1 W10803965 (dor-fip) and 1 W11178521 (nameplate)"

We serviced a

KITCHENAID MICROWAVE

Model KHMC1857BSS0

Near Columbia, MD 21044

Robert L.

Job Details: 05/24/2023

"cx complaint not heating, found when running hihg side silent, found relay on control arcing, possible mag issue, quoted $700+ cx delined repair will buy new unit , collected $120 amex; ordrng 1 WPW10250589 (cntrl-elec) and 1 W10245183 (magnetron)"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Silver Spring, MD 20906

Ricardo S.

Job Details: 05/24/2023

"Cx complains that the spin cycle not working, inspected unit, i ran test mode found an error code f8e1 long fill, the hot supply valve is off, unit tested several times with cx and works fine"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW

Near Camp Hill, PA 17011

Fred G.

Job Details: 05/24/2023

cx complaint unit take 2 or more cycles to dry clothes. I found unit had no air flow. I found water inside dryer vent hose. I removed water and shortened the vent hose and found air flow is now 100% better. unit now checks good.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE01

Near Arlington, VA 22207

Lloyd B.

Job Details: 05/24/2023

"Cx complained the unit did not cool and of led issues. Inspected the unit and found that the led's need to be updated. Also, the freezer is around 30 degrees and the rc is 45 degrees. Unit needs new compressor and drier and led's. 2 techs, 2 job count sealed system tech required.; ordrng 1 W10276644 (compressor) and 1 WPW10143759 (drier)"

We serviced a

KITCHENAID RANGE

Model KSGG700EBS3

Near Berlin, MD 21811

Michael E.

Job Details: 05/24/2023

"CX complaint: all burners spark all the time. Tested and verified complaint. i found it was the second switch in the line causing the problem. Replaced switch assembly, tested unit and it is now working properly. Called WPTL to document Job is complete"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Glen Burnie, MD 21060

Dustin F.

Job Details: 05/24/2023

"CX complaint: Unit Not working or operating properlyInspected unit, confirmed CX complaints. Found Console defective and not operating. Touch screen not responding and unit relays clicking on and off back and fourth when trying to operate lower oven. Unit needs new console and controls.; (created new UIS, deleted prior attachment to UisID 346748)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Martinsburg, WV 25401

Daniel J.

Job Details: 05/24/2023

dishwasher not drying dishes on normal entered diag no errors stored ran diag rinse aide in tub heatingn heating water coming in started at 79 f made it up to 93 f checked glass items in dishwasher dry plastic wet spoke with customer inform her to let water run a few mins before starting cycle warmer water entering helps retain heat in plastic tubs customer upset with performance of unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Silver Spring, MD 20910

Roberto I.

Job Details: 05/24/2023

"CX complaint icemaker not working.Found icemaker turned off. Switched icemaker on and ran the test, it harvested and filled ok. The cx stated that it was never tutned off. I have tested units like this in the past and I found out that when the ice contrainer is full and the auger spins, some ice cume hits the icamaker switch and turns it off. Called tech line, spoke to Derek and explained my tought and what I have found out. He is subbmitting the informations to the engeneering department. The unit is good"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MW0

Near Ocean City, MD 21842

Michael E.

Job Details: 05/24/2023

"CX complaint: front right burner not lighting. Tested and verified complaint. It is sparking and we have gas flow. I replaced burner head, tested unit and it is now working prioperly. Job is complete"

We serviced a

MAYTAG WASHER

Model mvwb850yw1

Near Arlington, VA 22207

Lloyd B.

Job Details: 05/24/2023

"Cx complained the unit had error codes and did not run. Inspected the unit and found a bad drain pump, in addition when spinning the tub by hand, the bearing could be heard. Unit needs new drain pump and tub w/bearing. Service declined. Job complete; ordrng 1 W10381078 (tub w/bearing)"

We serviced a

WHIRLPOOL DRYER

Model CSP2940HQ1

Near Ashburn, VA 20147

Ken M.

Job Details: 05/24/2023

"Fuse replaced. During replacement, live roach came from inside the cabinet. Unit tested and the upper unit still will not start. Unit needs a new control and customer needs to have an exterminator out before work can be completed.; ordrng 1 W11398779 (control)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Ashburn, VA 20147

Ken M.

Job Details: 05/24/2023

Customer complaint is that the unit is forming ice in the freezer. Inspection of the unit found that the ice maker is leaking into the compartment. Unit needs a new ice maker.; ordrng 1 W11629269 (ice maker)

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Sparks Glencoe, MD 21152

Justin S.

Job Details: 05/24/2023

cx says the unit still is not drying the clothes at the end of the cycle. unit passed vent test kit check. dryness set to mid. replaced the thermistor and went over setting the unit to a more dry when they want the clothes to come out more dry. the unit is now good

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Red Lion, PA 17356

Sal R.

Job Details: 05/24/2023

CX comoplaint was that the unti would not start a wash cycle. IO foudnt hat the lid strike was fragmented and would not set in the lid lock. I was abel toa ccess and replace the stike (W11457841) and unit test good.; used 1 W11457841 (lid strike) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Sterling, VA 20164

Jason A.

Job Details: 05/24/2023

CX complaint MW+O Oven temps are on the cool side. There was a +30 calibration. Manual component activation to test bake element is heating. Preheat to 350F & tried to log & avg temps. Temps are very erratic - did not follow a low then hi trend > JJ; ordrng 1 W11448962 (Oven Apl Mgr) and 1 W11598120 (sensor oven) and 1 W11545804 (bake element)

We serviced a

WHIRLPOOL WASHER

Model PAV2300AWW

Near Hershey, PA 17033

Cody H.

Job Details: 05/24/2023

Was able to access unit and replace parts per previous visit. Tested unit and unit is now working as designed. No further work needed. CX EMAIL CONFIRMED

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 05/24/2023

"Cx complaint is that the unit is not finishing cycles, it will just restart the cycle before it spins. I found no error codes. I unplugged the unit and checked the connections. When I plugged the unit back in i found that it started into a cycle immediately and began filling. I canceled the cycle and then followed the step in SP W10683100. I found that the unit did not restart. I found that the control we received was a used control. I am reordering the control. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W10581897 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near New Market, MD 21774

Ricky E.

Job Details: 05/24/2023

customer stated that the unit wasnt drying. verified issue. fnd loose connection at the terminal block. secured connection verified operation and fnd units vent is clogged.. customer to have someone correct the issue

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Mineral, VA 23117

Thomas B.

Job Details: 05/24/2023

Cx complaint unit is not working properly inspected unit found vents blocked educated cx on proper loading tips also found ice maker top water line frozen thawed and tested the ice maker now functions Normally checked freezer everything is frozen solid and building up some freezer burn and working as designed. Unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Marshall, VA 20115

Ezra M.

Job Details: 05/23/2023

"fill tube working normally. cycled ice maker, found ice maker not releasing all ice cubes fully, so overfilling and leaking into ice bucket. will need ice maker.; ordrng 1 W11557001 (ice maker)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 05/23/2023

cx complaint unit does not heat at all. i found magnetron was faulty. replaced mag and found unit now checks good.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Warrenton, VA 20186

Ezra M.

Job Details: 05/23/2023

"oven not heating due to cooling fan not getting up to speed, used manual activation, verified issue with upper cooling fan. found wire harness out of position, blocking cooling fan. relocated wires to proper position, tested fan, working properly. preheated oven to verify proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cartersville, VA 23027

Joseph D.

Job Details: 05/23/2023

"Replaced failed belt, existing belt about and inch too long creating water level issues ; ordrng 1 W11239857 (Belt for van stock DJVS), used 1 W11239857 (Belt) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM03

Near Round Hill, VA 20141

Daniel J.

Job Details: 05/23/2023

per notes from 5/17 heated and installed right and left rc door gaskets and installed rail mullion checked seals and verified sealing

We serviced a

MAYTAG DRYER

Model MED6230RHW3

Near Richmond, VA 23225

Chris B.

Job Details: 05/23/2023

cx comp unit will not heat insp unit conf cx comp found wire not seated on elm seated wire tested unit wroking as desighned

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Hampton, VA 23666

Orbie

Job Details: 05/23/2023

cx complaint unit not unlocking. checked unit found no current issues. unit working as designed. advised cx to monitor future operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHB

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/23/2023

Cx complained the unit would trip the breaker. Inspected the unit and found that it was miswired at the junction box. Fixed wiring issue and tested and it now powers on without tripping the breaker. Job complete

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Hampton, VA 23666

Orbie

Job Details: 05/23/2023

"cx complaint unit jumping around. checked unit found suspension bouncing after being pushed down. replaced suspension. tested unit. working as designed. had a discrepancy w/ S code, called tradecare. was advised S code just coveres capacitor and has nothing to do w/ suspension. advised she would give a courtesy auth # facia locked up on me where none of the buttons worked. f2e1, f1e2. ordering control and facia.; ordrng 1 W11478526 (facia) and 1 W11419171 (control)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Dumfries, VA 22026

Tanner B.

Job Details: 05/23/2023

Installed new dispenser and tested unit. No leaks . Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stafford, VA 22554

Robert W.

Job Details: 05/23/2023

"Replaced gearcase, washplate, splutch calibrated and tested unit is working properly."

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS05

Near Fairfax, VA 22031

Christian C.

Job Details: 05/23/2023

Installed bezels. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW8540FW1

Near Clifton, VA 20124

Richard B.

Job Details: 05/23/2023

"CX complant. PRESSURE SENSOR ERROR CODE . iNSPECTED unit and found pressure sensor error code and door lock error , Cleared errors and tested unit by doing diagnostic test . Unit working as designed. If CX calls back , Will need ACU W11201290. cOLLECTED 120 service call. RB"

We serviced a

WHIRLPOOL DRYER

Model WED4616FW0

Near Columbia, MD 21044

Robert L.

Job Details: 05/23/2023

"cx complaint not heating, unit was in storage at maintence shop, no power outlet close, found blown TCO, replaced TCO from pre-id, tested thermal, heater , tstats , inspected rollers and belt, all tested ok, to be instaled at later date"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Springfield, VA 22150

Lloyd B.

Job Details: 05/23/2023

Cx complaine the magnets were falling out of the gaskets. Installed new gaskets and applied heat around for a better seal. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Edgewood, MD 21040

Neil H.

Job Details: 05/23/2023

REPLACED THE BAKE IGNITOR AND THE OVEN VALVE UNIT WORKING AND TESTED GOOD.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Severna Park, MD 21146

Alexander D.

Job Details: 05/23/2023

"cx complaint unit shuts off before clothes are dry. will be stuck on sensing then just eventually turn off. also sometimes unit wont power on but light inside is working. cx will have to unplug unit and plug it back in to get it to power on. inspected unit, only have f2e1 stuck key error stored, possible power button is getting stuck sometimes. unit is running and heating good. have good airflow coming out of vent. tried to run test cycle but it shuts off within 5sec of turning drum and steam valve. ordering control panel for f2e1 and unit not powering on somtimes. and ordering control, moisture sensor and thermistor for other issues. call cx to schedule return visit once we have eta on parts; ordrng 1 W11618917 (control) and 1 W11413567 (control panel) and 1 WPW10298258 (moisture sensor) and 1 WP8577274 (thermistor)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Marshall, VA 20115

Ezra M.

Job Details: 05/23/2023

"installed float switch and drip tray, ran full diag cycle, unit working properly. advised cust unit missing clip on drain hose at water inlet, not covered, cust stated will find or order."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Odenton, MD 21113

Alexander D.

Job Details: 05/23/2023

"cx complaint unit not drying dishes. cx cannot find receipt to prove unit is still in warranty. advised cx i need to see receipt to prove unit is less than 1yr old since theres noting in date of purchase space in entitlements. went over oow pricing and cx declined service. cx will try to get copy of receipt. no service provided, no money collected"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Stone Ridge, VA 20105

Richard B.

Job Details: 05/23/2023

"Microwave not secured. Prior diagnosis found unit needs install kit. After ordering install kit and inspecting kit , found the microwave opening needs to be 17.5 inches from top of rail for the microwave to fit. Currently opening is only 15 inches , advised CX to have builder open up the hole so microwave fits. Further work needed. CX has a pic of opening dimensions. Kit is on site. RB; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Shermans Dale, PA 17090

Fred G.

Job Details: 05/23/2023

"cx complaint unit isnt agitating and is making noise. inspected unit and entered diag and found f0e3, f7e6. i found drive pulley and belt were worn. I also found drive motor winding has failed. called office to get the approval. replace drive pulley, belt and motor with van stock and found unit now checks good.; ordrng 1 W11283592 (MOTOR (FG VS)) and 1 W10721967 (cam (FG VS)) and 1 W11239857 (belt (FG VS)), used 1 W11283592 (MOTOR), 1 W10721967 (CAM), and 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/23/2023

Cx complained the unit did not make ice. Cx says the unit has been working and wants a refund for the ice maker and labor. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near New Market, MD 21774

Bernard M.

Job Details: 05/23/2023

"Cx complaint, F8E0 low fan speed, displays while trying to preheat. Entered diag and found error code F8E0 stored 3 times. Removed unit from wall and accessed the control and found proper voltage. Checked and found improper voltage at P5 connector. Replaced control usimg pre-id parts, activated fan at component activation and it ran on high and low. Set preheat to 350 and it reached temp. Contacted TL to document whats been done, if cx calls back with same issue, the main harness may need repaired. The unit runs as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Henrico, VA 23233

Thomas B.

Job Details: 05/23/2023

Cx complaint unit is not working properly inspected unit found lots of debris underneath the unit when unit was weighted down it would grind on debris showed cx this is a hair salon so Alot of debris and hair accumulates removed hair wrapped around pulley Also Educated cx on proper loading tips. Tested unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Manheim Township, PA 17540

Justin L.

Job Details: 05/23/2023

Cx complaint of buzzing noise. Was able to access unit and found drain pump shorted out control. Ordering pump and control and setting return for Thur 5/25/23; ordrng 1 W11399437 (drain pump) and 1 W11513246 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Catonsville, MD 21228

Dustin F.

Job Details: 05/23/2023

"CX complaint: Unit now makes ice but wont dispense. Inspected unit, found auger motor stuck and chute assembly cracked creating air leaks in unit. Unit needs new coupler,shaft spring, chute assembly, washer, and auger motor for repair.Auth#; ordrng 1 WP2220458 (Coupler) and 1 W10852956 (shaft spring) and 1 W11573761 (Chute) and 1 WP2305382 (washer) and 1 W11202789 (auger motor for dispenser)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Monrovia, MD 21770

Ricardo S.

Job Details: 05/23/2023

"Cx complains about an error code on display, inspected unit, the panel reset by itself, i ran test mode... found an error code f6e0 communication error, per tech sheet unit need console.. order control just in case; ordrng 1 w11600370 (console assy ss)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Rosedale, MD 21237

Shane M.

Job Details: 05/23/2023

cx complaint the unit isnt starting cycle. found lidlock error. ordering lidlock w bezel.; ordrng 1 W11643703 (bezel) and 1 W11513248 (lidlock)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDE3

Near Unionville, VA 22567

Eric F.

Job Details: 05/23/2023

"Cx thought unit had ten year warranty on it, explained that warranty only covers some parts and no labor or diagnostic. Cx refused service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21223

Dustin F.

Job Details: 05/23/2023

"CX complaint: Entire FC filling with frost. overcooling.MArks all inside unit from delivery.Upon arrival, Unit was unplugged and defrosted. i inspected unit and documented all damage/scuff marks inside and contacted WP TL spoke to Sterling WE found cabinet/frame damage and 1 of the mullions not sealing, allowing air into FC from cabinet defect, he documented unit as unrepairable and advised me to shift CX to WP CS. i gave the CX the and the WP CS number.;"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Woodbridge, VA 22193

Tanner B.

Job Details: 05/23/2023

"Cleared the blower wheel of debris , tested unit.. noise/ rumble from unit went down about 70%.. ordering rollers and belt to replace all rollers , belt and pulley ..; ordrng 2 wpw1031473 (rollers)s and 1 W11162091 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Alexandria, VA 22303

Lloyd B.

Job Details: 05/23/2023

Cx complained of frost. Inspected the unit and fdound the door was not fully closing. The lower basket was off of the rails. Reinstalled basket and tested and the door now shuts fully. Melted frost. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fairfax, VA 22033

Richard B.

Job Details: 05/23/2023

"Changed sump , fill valve and control. Tesrted and working as designed. Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KWH0

Near Fredericksburg, VA 22405

Robert W.

Job Details: 05/23/2023

"Cx Complaint is the unit isnt drying. Inspected unit and found error F10E2 fan motor error Ohm out vent and found its on the lower side of in range also ohm out element and found its also on the lowerside of being in range, the dispenser is good and is in the middle of being in range. Ordering vent and element; ordrng 1 W11649995 (Vent)"

We serviced a

KITCHENAID RANGE

Model KSGG700EBS2

Near Springfield, VA 22150

Jason A.

Job Details: 05/23/2023

CX complaint RANGE noise & LF burner flickers / F2E1 stuck error code. cleared code & replace parts. Test all components in test mode. Fan runs.Ccooktop burners all working. NO GAS LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Parkville, MD 21234

Shane M.

Job Details: 05/23/2023

cx complaint both handles can very loose. can confirmed. removed & tighen mount points & tighten handle. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Hampton, VA 23669

Orbie

Job Details: 05/23/2023

"cx complaint unit not working. verified complaint 70*FC and 70*RC. checked amp at compressor. 0.31 amp running. unplugged unit, 15amp on start up, 0.31 amp running again. tried using start relay from VS. unit still not running. unit needs sealed system repair. all parts and labor CBE. cx Paid $120. only 2 compressors and evap in stock. advised cx we will call her when parts are in stock.; ordrng 1 WPW10466675 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer) and 1 w1156635 (coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Towson, MD 21204

Brian R.

Job Details: 05/23/2023

called parts to go over parts issue and not all parts sent. job shows O-O-W and nothing paid for yet. advised they are calling cx to cancel job for today. cx will need to pay for everything and then reschedule. 3 parts show thats needed.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Etlan, VA 22719

Danny R.

Job Details: 05/23/2023

IMNSTALLED ICEMAKER STILL NO WATER FOUND LINE bent and conection to water vavle loose reinstalled aND STRAITED FEED LINE FROM WATER VAVLE NOW CHECKSOK

We serviced a

JENNAIR MICROWAVE

Model JMC2430DS01

Near Towson, MD 21204

Brian R.

Job Details: 05/23/2023

came out and replaced blower fan. convection fan not sent. had unit open and ran as well as put unit back and tested and ran unit with cx and she said unit is quiet as can be and good. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Culpeper, VA 22701

Danny R.

Job Details: 05/23/2023

installed parts checksok

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Baltimore, MD 21230

Dustin F.

Job Details: 05/23/2023

"CX complaint: oven wont work, not clickijngInspected unit, confirmed CX complaint. did not see glow igniter comming on. checked it for resistance and it read 'Open' and was NOT getting voltage when called for. replaced igniter then tested, igniter still not getting voltage. found board bad as well. replaced board and tested unit again. Unit now works as intended."

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