Service History 523 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Reading, PA 19608

Justin L.

Job Details: 05/04/2023

As per previous techs was able to access unit and replace parts. Harvested and filled unit now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hollywood, MD 20636

Shane B.

Job Details: 05/04/2023

cx complaint is the unit not filling with water or finishing cycles. i found no saved error codes. ran each water valve and found very little flow form cold valve. ran service cycle. unit completed cycle with no other issues then the cold valve. i replaced valves with preIDed part and tested again. both valves have good flow. calibrated unit. working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Snow Hill, MD 21863

Michael E.

Job Details: 05/04/2023

"CX complaint: smelling gas. Tested and verified complaint. I found gas leaks in 2 places. At the gas valve at the wall i was getting a leak at the valve handle. From the cooktop i was getting a leak at 2 of the burners, back right and front left. It seems the gas valves for those burners may not be closing all the way or some other defect allowing gas through. Called WP Safety. to document. Cooktop manifold needed but part W11509597 is unavailable even for wjirlpool at present. WP safety advised me to have CX contact them for resolution. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/04/2023

"Cx complains that the seal uder the door is broken, isnpected unit, the seal is defected and the door doesn't seal properly... tub seal cks ok order bottom door seal; ordrng 1 w11664713 (seal door bottom)"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB00

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/04/2023

wrong color.. re-order bezel; ordrng 5 w11544657 (bezel)s

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Columbia, VA 23038

Kyle A.

Job Details: 05/04/2023

Replaced cracked cooktop and tested unit and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Manassas, VA 20110

Tanner B.

Job Details: 05/04/2023

"Installed new fan w/ thermistors and pan after clearing ice from evap.. cleared water from pan, so it wouldnt get water onto floor . Ttested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Rapidan, VA 22733

Eric F.

Job Details: 05/04/2023

"Confirmed cx complaint unit elevated fridge temps. Found unit not going into defrost mode, ice buildup on evap. Checked control per service pointer, control is the upgraded version but I replaced it anyway. If cx calls back must return with thermistor wpw10384183. Cx must have unit thawed out, please remind her before return visit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT771REYW00

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/04/2023

"cx complaint not making ice, found mold empty fill tube clear, arm down, module not starting next cycle, replaced icemaker from pre-id, jumped L to V valve good, jumped T to H, cycled and called for water, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Dallastown, PA 17313

Sal R.

Job Details: 05/04/2023

"CX complain t is that the unti is not draining. I found in diag the unt has a F8E1 error code. I was ableto clear the code and run test cycles. I found that nether valve is allowing enough water through. I was able to remove the supply hoses and open into a bucket . Both supply lines are opperating. I am ordering 1 hot valve (W11316255), 1 cold valve (W11316256), and pressure switch (W11316246). Will use drain pump on return if needed. Once the contract is apporved, please ahve someone form the office call to set a return date.; ordrng 1 W11316255 (Hot Valve) and 1 W11316256 (cold valve) and 1 W11316246 (pressure switch)"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Aylett, VA 23009

Thomas B.

Job Details: 05/04/2023

Cx complaint of a rattling/vibration needs new cooling fan assy. Cx had it recorded also heard thos noise coming from the rear of the cabinet checked screws none overtightene. cx also had a loose screw that scratch/scuffed the top of the door panel.; ordrng 1 W11107275 (fan-blwr)

We serviced a

WHIRLPOOL WASHER

Model ghw9400su0

Near Herndon, VA 20170

Simon

Job Details: 05/04/2023

CX complaints about no spining error f06 motor controll .replace the motor controll unit tested no error code .unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Middle River, MD 21220

Dustin F.

Job Details: 05/04/2023

"upon arrival, discovered basket was defective. took picture. reordering basket and taking basket with me to be disposed. cx throwing away box; ordrng 1 W10554251 (Basket - Reorder) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Dagsboro, DE 19939

Frederick R.

Job Details: 05/04/2023

"CX complaint is WM not spinning. Replaced gearcase per prior diagnosis. Had a hard time getting gearcase in place but eventually did get it in. After putting unit back together i calibrated and tried to test it and had lid lock failure(F5E2). Unit wont move past fill and drain in test cycle. Ordering control and lid lock. Had cold water cpvc line break during repair. Went and bought new valve, shark bite couplers and cpvc line and repaired line. Water in floor of laundry room and lower level indoor/outdoor carpet. I cleaned and dried laundry room. CX stated she was worried about carpet that she would wet vac it herself and let it dry (CX signed TY stating such). Cannot reschedule due to AIG auth req. Cannot continue testing until lid lock is fixed.; ordrng 1 W11182868 (control) and 1 W10810403 (lid lock assy)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW1

Near Rockville, MD 20852

Roberto I.

Job Details: 05/04/2023

"Cx complaint green light not turning off, Gasket out of place.Inspected unit, found tub gasket hanging from the top. Re-installed gasket adding few dots of rtf in the channel.Ran diag, no errors. Ran a test cycle, the unit worked as designed, the light didn't turn on. Ran a normal cycle, the light turned on. I cancelled the cycle and the light turned off as designed. I was unable to replicate any issue with the indicator light at the moment."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVY08

Near Virginia Beach, VA 23454

Orbie

Job Details: 05/04/2023

"installed parts, but verified compressor amps. 1.09-1.15 amp during operation. verified sealed system in working order. unit appears to be working as designed. advised cx to monitor future operation after repair."

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Carlisle, PA 17015

Fred G.

Job Details: 05/04/2023

i was able to access unit and replace the lower harness and control as per previous visit. tested unit and found unit now checks good.

We serviced a

KITCHENAID FREEZER

Model KFIS29PBMS00

Near Bowie, MD 20716

Shawn D.

Job Details: 05/04/2023

"installed evap and uv drier, vaccumed sysrem down and filled with freon. unit started cooling.; ordrng 2 w10143759 (uv drier sd v/s)s, used 2 w10143759 (uv drier sd v/s) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Beaverdam, VA 23015

Thomas B.

Job Details: 05/04/2023

Cx complaint unit is not filling properly inspected unit heard odd buzzing from the cold water valve while filling cx states has had several times where it wouldn't fill at all removed and replaced the water valve assy tested for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KURR114KPA00

Near Virginia Beach, VA 23451

Orbie

Job Details: 05/04/2023

"Cx complaint unit not functioning. verified cx complaint,, plugged unit in. humming from rear, all LEDs light up on UI. bd comes up, then goes to A6 and shuts off. called techline spoke with Chris. found out that door was thinking it was shut causing UI not to respond. fixed issue. unit working as designed.. SR# 7736326026"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Washington, DC 20003

Sherwood

Job Details: 05/04/2023

f6e3 acu is needed stacked unit; ordrng 1 W11549931 (acu)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Waldorf, MD 20602

David J.

Job Details: 05/04/2023

"CX complaint unit will not start. After previous text visit he had found this unit needed a new control and user interface. Arrived today and verified complaint and found error code F6E1. Cut power to unit and removed outer door skin. Found a good amount of water on UI. Found that touch panel for UI, the glue holding on panel had come up and was letting water get to UI. Replace control and temporary fixed panel so water would not come through reassembled unit and powered on and had no response at user interface. Placed old user interface on and had power. Part was defective that was brought with me ordering parts for a return visit.; ordrng 1 W11414079 (Panel ui) and 1 W11413963 (Console) and 1 W11627526 (Harness) and 1 W11410066 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bel Air, MD 21015

Neil H.

Job Details: 05/04/2023

F1E1-Control: ACU FailureCX COMPLAINT F1E1 STORED ERROR AND CX SAID UNIT WILL RUN AFTER A WHILE 30-45 MINS UNIT WILL STOP AND FLASH ERROR ORDERING NEW CONTROL; ordrng 1 W11462458 (Whirlpool Dishwasher Control Board)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Tysons, VA 22102

Christian C.

Job Details: 05/04/2023

"replace cold water valve, and hot water valve run diag cycle all works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NBEXRT01

Near Chambersburg, PA 17201

Andrew S.

Job Details: 05/04/2023

"Per previous tech I was able access and replace the start device and cap. I then repowered the unit and found that the compressor came on for a few seconds and then shut back off. I then removed the start device and tested the resistence at the compressor. I found that it was reading 6.5 Ohms, 9.3 ohms and OL. I called JL to verify the diag. I am ordering the compressor, evap, drier and process stubs.; ordrng 1 W10309994 (Compressor) and 1 W10843121 (Drier) and 1 WP2188823 (Evap) and 3 W11506635 (Process Stub)s"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Leesburg, VA 20175

Ken M.

Job Details: 05/04/2023

"Gearcase replaced and calibrated. Issue remains, unit will not engage in agitate or spin properly. Contacted Whirlpool tech support to document continuation of issue. Actuator, splutch, control, capacitor, and lower harness have all been replaced. Unit deemed not field repairable.; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Stafford, VA 22554

Robert W.

Job Details: 05/04/2023

Cx Complaint is the unit is making noise. Inspected unit and found the motor making alot of noise also found rollers making a squeeking noise. Ordering Rollers and will use motor and blower on return; ordrng 1 WPW10314173 (Rollers)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Mechanicsville, VA 23111

Chris B.

Job Details: 05/04/2023

cx comp unit is very slow to make ice insp unit found no im error found im full of ice harvested im filled im fpound im fan motor blkowing cold air found gap in fc door and im bucket ordering gasket to seal gap per pic will need to tuck new gasket into old gasket to seal gap collected 120 sc 55 labor 15 ship 16.83 gasket 1.01 tax total collected 207.84 check 1188 cx paid in full; ordrng 1 w11573592 (gasket)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Herndon, VA 20171

Richard B.

Job Details: 05/04/2023

"CX complant. Washer beeps sometimes and dosent start sometimes. Inspected unit and found vent wax error , drain electrical error and also float switch error . Found units feet lowered all the way down. Leaned unit back and ran a test wash. Found no more water entering switch area, Found high loop installed , Will need vent wax motor , deflector , control and switch. Further work needed. RB; ordrng 1 W11649995 (vent) and 1 W11545290 (deflector) and 1 w11410066 (control) and 1 W11545764 (switch)"

We serviced a

KITCHENAID RANGE

Model KDRU783VSS03

Near Nokesville, VA 20181

Tanner B.

Job Details: 05/04/2023

CX Concern the unit not igniting cf burner .. found the cf valve/ switch would make other burners ignitie .. unit needs cf ignitiner; ordrng 1 W10833887 (cf ignitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hampton, VA 23666

Lucas R.

Job Details: 05/04/2023

"upon arrival temps at -2 fc, 35 ff, low pressure at -5' hg, unit working as designed, called techline spoke with robert to document. "

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHW01

Near Beltsville, MD 20705

Brian F.

Job Details: 05/04/2023

"Cx states unit not making ice, inspected, found water in tray. Ran test 59, ice box fan not spinning, receiving voltage. Installed new ice box fan, tested, unti is now working properly. When reinstalling fridge, hit old inlet valve and broke pipe, trimmed ands capped old inlet, cleaned water in basement. Cx would not sign ty card, called MA, told me to move on."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS04

Near Nokesville, VA 20181

Tanner B.

Job Details: 05/04/2023

"Unit wouldnt dispense ice, adjusted the auger shaft so it would grab the bin auger.. tested unit. Dispenses ice. Job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Damascus, MD 20872

Brian R.

Job Details: 05/04/2023

cx complaint is unit starts and sences and then shuts down and thats it. found codes F7E5 Shifter Failure F3E2 water temp fault F2E1 UI Stuck Button. tested and checked unit. found slidder blown out and replaced and tested unit. unit spins slow still and not running as it should. unit bounces betwwen sencing and wash and no water and then shuts down. same code came back up. ran through tests again and started a cycle and same issue but took longer for unit to take code. also when pulling unit found oil all over the place and motor and magnets and all covered in oil. unit may need to be rebuilt. will order control to further test unit. cx is calling maytag about unit and help and repairs will be more then unit. she paid service for today.; ordrng 1 W11100602 (Control 222.14)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Frederick, MD 21702

Ricky E.

Job Details: 05/04/2023

customer stated that the waterflow from the unit is slow. verified issue and fnd that the ice and water have lowered pressure. the filter when removed doesnt improve the water pressure. issue happened after the filter change... need parts...; ordrng 1 W10865826 (valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fayetteville, PA 17222

Andrew S.

Job Details: 05/04/2023

Cx complaint is that the unit is still throwing the F8E4 error code. I removed the front door panel and found residue at the dispenser housing. I also found that while the unit is running the lower door seal is not sealing properly. I als found that inlet port on the left of the tub is loose and allowing water to leak. I was able to tighten the port and verify it is no longer leaking. I am ordering the dispenser and door seal. I was able to set the return visit for Monday 5/8; ordrng 1 W11412300 (Dispenser) and 1 W11664713 (Lower door seal)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Washington, DC 20003

Sherwood

Job Details: 05/04/2023

cx complaint was leaking from filter housing. installed new housing repair complete.

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Bethesda, MD 20816

Samuel R.

Job Details: 05/04/2023

cx complaint unit is not completing cycle.tested unit and found error code f6e3.unit would not staert a cycle.unit needs a new control.cx will cal if they go with reapir.will need a 2nd tech for unit being a in a super tight spot.

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ2

Near Georgetown, DE 19947

Frederick R.

Job Details: 05/04/2023

"CX complaint. Orfice checked as proper conversion. Tubing and orfice charred from fire. Spoke to Robert at WPTL. D.ocumented by TL as a safety issueRecommends replacing tubing, fitting and . orfice.Cannot reschedule due to FBO parts needed. ; ordrng 1 W10306050 (tubing-gas) and 1 W10776437 (fitting) and 1 W11087486 (spud-orfce) and 1 W11560165 (spud conversion) and 1 look (look)"

We serviced a

WHIRLPOOL FREEZER

Model WRF997SDDM00

Near Lewes, DE 19958

Taylor F.

Job Details: 05/04/2023

Cx complaint is unit not cooling proeprly. Replaced the RC evap from previous diagnosis. Vacumed down and refilled with 5.50oz of 134A. Unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Waldorf, MD 20603

David J.

Job Details: 05/04/2023

"CX complaint unit is still doing the same thing after previous text visit. Arrived today and cannot verify complaint place unit enter diagnostic mode and ran every feature and could not get unit two trip. Temperatures were at 39 and 0�. Ice packs were frozen and freezer. No frost build up or moisture anywhere. Spoke with customer and try to understand when he sees this happen and to my understanding he never really sees it until the morning when he checks it and the unit feels warmer. To not re-create issue, call Techline and documented with same SR number from previous ticket. Unit is working as designed job complete"

We serviced a

MAYTAG REFRIGERATOR

Model MFF2558FEZ01

Near Indian Head, MD 20640

David J.

Job Details: 05/04/2023

"CX complaint unit is not cooling in both sections. Arrived today and inspected unit and found cooling feature turned off in unit. CX stated they turned the unit off last week. I turned on cooling and removed cover for evaporator. Unit was running for about 15 minutes and never started a frost pattern. I could hear gas and liquid traveling through. This unit has compressor warranty. Called MM and spoke with him, he had stated that unit needed compressor and that its possible after thats installed it may need an evap but we cant tell until we get this thing cooling. Explained all to Cx and shes aware. She stated shoe would like to repair and paid in full. Scheduled with office. ; ordrng 1 W10507884 (Compressor kit) and 1 Sealedsystemtech (Sealed system tech) and 1 Look (Look)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Pikesville, MD 21208

Shane M.

Job Details: 05/04/2023

cx complaint water under console for the 3rd time. pulled error codes. found FAE2. left console w cx ordering bezel w vent motor.; ordrng 1 W11545290 (bezel) and 1 W11414073 (vent)

We serviced a

WHIRLPOOL DRYER

Model MED6230HW0

Near Smithsburg, MD 21783

Andrew S.

Job Details: 05/04/2023

"Per preious tech I was able to access and replace the belt, idler and rollers. i then tested the unit and found that it is now functioning as intended. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Laurel, MD 20707

Israel R.

Job Details: 05/04/2023

Customer complaint unit is UI is not working. I found the unit displaying F6E1 errro UI communications error. I ound the UI needs to be repalce and console is peeling off. i had the console but i did not have the UI. Ordering UI and console. UI is special order part CAll customer when part is available.; ordrng 1 W11460962 (Control)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Manchester, MD 21102

Bernard M.

Job Details: 05/04/2023

"Cx complaint unit leaks. Inspected and found water marks coming down the front of unit form the dispenser. The water leaks from under door. Replaced dispenser using pre-id parts, ran test cycle and no leaks were found. Unit checks good"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Vienna, VA 22181

Christian C.

Job Details: 05/04/2023

"Instaled (spark module LF), LF burner head, RF and LF oriface holders. Tested all burning fine.While putting back screws some are defectivce. Ordering RF oriface holder, RF burner head, and screws for all burners.; ordrng 1 W11334712 (RF oriface holder reorder) and 1 W11344539 (RF burner head) and 8 W11323309 (screw)s and 4 W11643628 (screw)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ05

Near Seaford, VA 23696

Justin W.

Job Details: 05/04/2023

"removed unit with ca replaced waveguide cover, mag, cap, transformer. tested unit working as designed remounted tested again in place unit working as designed"

We serviced a

KITCHENAID RANGE

Model KCGD506GSS05

Near Purcellville, VA 20132

Ken M.

Job Details: 05/04/2023

"Customer complaint is that the burner flames are too high, found soot on the bottom of the pans. Inspection of the burner spuds found the wrong LP spuds in the wrong positions. No LP kit was left with the customer. Spuds replaced with correct spuds. Unit tested and is working properly. Remaining kit left with customer."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB6

Near Moseley, VA 23120

John P.

Job Details: 05/04/2023

"Found bulb had sperated from base, removed base replaced bulb tested working as designed.; ordrng 1 8206232A (Bulb JPV/S), used 1 8206232A (Bulb JPV/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/04/2023

complaint doors on side by side uneven adjusted right side door moved both doors apart as much as possible gapping close top to bottom bottom has no adjustments heated gaskets informed customer to try to prolong any door opening as much as possible so gaskets can form

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Marriottsville, MD 21104

Brian R.

Job Details: 05/04/2023

cx complaint is with unit and itd draining. said when she called in she said units a stacked unit so we had a 2nd person when we came out. tested and checked unit. found codes F9E1 Long Drain F5E2 lock failure. she also said at times water stays on and unit keeps filling and she turns water off at valve.tested and checked unit and will order parts needed as well as get 2nd person for return since units stacked. office will schedule.; ordrng 1 W11316250 (Door Latch) and 1 W11316255 (Hot Water Valve) and 1 W11316256 (Cold Water Valve) and 1 W11316246 (Pressure Switch)

We serviced a

KITCHENAID MICROWAVE

Model KEMC308KSS01

Near Crownsville, MD 21032

Shawn D.

Job Details: 05/04/2023

"installed mag,diode and dioade was black then light, reinstalled unit and tested and unti is still making the noise. been here 2 plus hours we need to come back and rediag cx said she is not paying anymore money and requested IR pre iding 2 parts incase cx still owes for labor; ordrng 1 4375278 (motor blower 142.21) and 1 W10642989 (turntable motor 106.61) and 1 W10211972 (doorswitch)"

We serviced a

KITCHENAID MICROWAVE

Model KEHC379JSS4

Near Annapolis, MD 21401

Israel R.

Job Details: 05/04/2023

Im so sorry guys i ordered the wrong side spring. this shoung of been WP4451008. Same price.; ordrng 1 WP4451008 (spring)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Baltimore, MD 21239

Alexander D.

Job Details: 05/04/2023

"cx complaint unit not making ice. inspected unit and verified complaint. found icemaker stalled with knob at 1oclock. icemaker is getting 120v but not moving. ordering icemaker, in stock @tribles. scheduled return visit for 5/12; ordrng 1 WPW10300024 (icemaker)"

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS8

Near Fairfax, VA 22033

Richard B.

Job Details: 05/04/2023

"CX complant. Sparks out of unit. Prior diiagnosis found unit needs fuse , diode , resistor , magnarton , transformer , capacitor , And when installing all parts , the transformer holes for mounting have a different hole pattern and only two screws line up with existing. Aluminum transformer shield pulled connection off main harness transformer wire . Reordering transformer and ordering main harness, Not in stock , Further work needed. SD pics of different hole patterns on transformers side by side. RB; ordrng 1 W11182984 (harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC3

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 05/04/2023

Found unit would failed clutch and oil leaking through gear case code of customer for repair customer declined; ordrng 1 W11393685 (Gearcsse) and 1 W10754448 (Clutch)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Upper Marlboro, MD 20772

Leon

Job Details: 05/04/2023

cx complaint was unit was spinning out of control confirmed issue cx said he fills the whole tub up with clothes when he washes and put it on normal explained to cx that not the right way to load the unit and its on the wrong cycle showed cx the most he should put in the unit at once and what cycle it should be on after that i wet some towels and put the unit into hi speed and it was spinning how it should cx said he would start putting the unit on the right cycle when washing and call us back id the issue comes back up

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Midlothian, VA 23113

Joseph D.

Job Details: 05/04/2023

"Cx complaint unit making noise , found thermister out of range, replaced fan and sensor and unit working properly. Defrosted ice. Sensor testing good."

We serviced a

JENN-AIR REFRIGERATOR

Model JUD24FCECX00

Near Charlottesville, VA 22903

Eric F.

Job Details: 05/04/2023

"Confirmed cx complaint water dripping behind ice maker. Found fill tube recessed a bit, not fully seated in ice maker fill tray. Properly seated fill tube, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Pasadena, MD 21122

Emmanuel R.

Job Details: 05/04/2023

"Cs freezer door is loose after trying to pull unit out.Confirmed complaint. I found the screw in round bracket that ties to the handle has back off , im guessing from applying too much pressure when trying to pull unit out the wall. I was able to remove handle tighten the screw bracket and secure handle. Unit is now working properly."

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Red Lion, PA 17356

Sal R.

Job Details: 05/04/2023

I was able to access and install the inlet valve. UNit test good.

We serviced a

WHIRLPOOL OVEN

Model WFE775H0HZ1

Near Bowie, MD 20721

Shawn D.

Job Details: 05/04/2023

installed broil element and harness then tested oven is not heating we have good power to unti but when bake is activated no power is sent to the element. replaced control and tested and now oven heats. unit is good

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Virginia Beach, VA 23462

Orbie

Job Details: 05/04/2023

used touch up paint to hide scratches. left paint w/ customer just in case it dries and hes not happy with it. cx agreed.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Chester, VA 23836

John P.

Job Details: 05/04/2023

"Found new door bent reordering door, did replace top left hinge, unit still makes noise coming from cabinet shifting when opening door advised nothing can be done for noise reordering door; ordrng 1 W10782269 (Door shp2cx)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Warrenton, VA 20187

Daniel J.

Job Details: 05/04/2023

dishwasher not drying dishes removed tested element showing open replaced diag cycle heater dry at end of cycle no leaks

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Manchester, MD 21102

Bernard M.

Job Details: 05/04/2023

"Replaced all parts per previous tech, recalibrated and ran test cycle unit completed test without issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Chantilly, VA 20151

Demonte S.

Job Details: 05/04/2023

Inspected the unit. Found that the cx is saying that the Freezer Door is Dented. Checked the Door. Door had really slight dent. Ordering Freezer Door. ; ordrng 1 LW10904379 (DORFIP)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Richmond, VA 23225

Joseph D.

Job Details: 05/04/2023

customer complaint you do not cooling properly confirm complaint found brown wire to heat or not plugged in plugged in confirmed function of heater and melted ice unit working properly

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/04/2023

"cx complaint unit leaking and control not responding , checked unit and found ui not responding while trying to test . disasembled and found control not sending proper vdc to UI replaced control and tested also found pump leaking and drain pump locked up getting proper vac but not pumping . checked van for VS drain pump didnt have a drain pump . ordering sump and pump along with drain pump; ordrng 1 W10876537 (drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Lincoln, DE 19960

Frederick R.

Job Details: 05/04/2023

"CX complaint is unit not dispensing water nor making ice. Inspected/tested and found ice bin defective from water melting and freezing in bin. Pin pointed issue to either valve or filter housing. Ordering bin, valve, housing. Cannot reschedule at this time due to part availabilty; ordrng 1 WPW10179146 (valve-inlt) and 1 W11162041 (housing) and 1 WPW10670845 (container) and 1 WPW10300022 (icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22032

Richard B.

Job Details: 05/04/2023

"CX complant. Fridge making an occassional noise but not often . Inspected unit and found when listening to CX recording , Unit is making a gurgelling noise. Found leveling feet were all the way up allowing unit to roll , Elivated unit a little bit and when doing so the gurgelling happened. Raised the feet halfway up and gurgelling stopped completely . Believe the gurgelling noise has to do with the condenser coil on the bottom of the unit not being level or not leaned back enough . . Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Fredericksburg, VA 22408

Robert W.

Job Details: 05/04/2023

CX Complaint is the unit is making noise. Inspected unit and found the unit is making noise in agitate pulled unit and found the pulley bolt loose. Tighten bolt and tested unit and sound is gone. unit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Richmond, VA 23229

Joseph D.

Job Details: 05/04/2023

customer complaint left door not shutting properly confirmed complaint found weak springs in moulin and both hinges not activating light switches due to rubbing screw and cam assembly must replace hinge assembly as well as update outdated LEDs; ordrng 2 WPW10121046 (Extension)s and 2 WP2004517 (Spring)s and 2 WP8281164 (Scre)s and 2 W11189635 (Screw 2)s and 2 W11227370 (Screw)s and 2 W11403572 (Bracket)s and 2 W11218690 (Hinge)s and 12 W11462342 (Led)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Chesapeake, VA 23321

Zachery R.

Job Details: 05/04/2023

"cx complaint unit not making ice in either section, checked unit, temps are good, rc icemaker displaying e5 defective thermistor, fc im will not harvest but has proper voltage, ordering parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11578780 (fcicemaker) and 1 W11658802 (rcicemaker) and 1 W11579561 (triple valve) and 1 W11087201 (heater)"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Baltimore, MD 21206

Dustin F.

Job Details: 05/04/2023

Contacted CX via phone call to let her know i was on my way. she stated she needed to reschedule. shes going to call in to reschedule. took a pic of convo and uploaded.; saved tckt

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Williamsburg, VA 23188

Carl A.

Job Details: 05/04/2023

"cx complaint of F8E0,checkedu nit to confrim ,builder and electrician came and deinstalled and allowed tech to chage out cooling fan and builder reinstalled as i explain to the build it had to be eith me and another tech and reschulde or it would have t o be him and his people,he chosse him and his people as he didnt want to put the cx in a postion with out an oven for a while longer power cable was not be hnd unit causeing unit not to be able to be pulledo ut buy tech, unit was placed on a towel by cx and put on towel by build and there helper ,did call MR and advse of problem unit was unable to test unit at this time builder broke trim on unit ordering trim for lower part of oven builder stated they were going to try to get cx a new unit; ordrng 1 W11598202 (VENT-OVEN) and 1 W11598135 ( TRIM)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/04/2023

"Cx complaint no ice and no water dispensed.Confirmed complaint. Tested water dispenser, found water flowing trough the reservoir but not trough the inlet valve. Tested icemaker fill (test 45), found bad inlet valve. Quoted repair $241.69 with $125 labor for dual inlet valve WPW10341329 replacement.; ordrng 1 WPW10341329 (dual inlet valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS04

Near Manassas, VA 20110

Tanner B.

Job Details: 05/04/2023

"cx concern the unit making loud noise intermittently but very oftern , coming from compressor .. found compressor pins resistence out of range, needs new compressor; ordrng 1 w11614224 (compressor) and 2 w11504431 (coupler)s and 2 w11504415 (coupler)s and 2 w11506621 (coupler)s and 2 w11506635 (coupler)s and 1 2ct (2ct) and 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Norfolk, VA 23505

Orbie

Job Details: 05/04/2023

cx complaint unit has longer dry times than normal. checked unit verified cx complaint. found door gasket not ahearing to door. ordering door gasket and adhesive.; ordrng 1 W10906683 (seal-door) and 1 WP279368 (adhesive)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bel Air, MD 21014

Neil H.

Job Details: 05/04/2023

"CX COMPLAINT THE UNIT WAS FILLING THAN MAKING NOISE THAN DRAINING AND DONE FOUND THE PULLEY DROPPED DOWN AGAIN ORDERING NEW GEARCASE AND MOTOR TEMP REPAIRED UNIT SO CX COULD USE PULLEY SECURED BUT GOING TO DO GEARCASE TO AVOID THEM HAVING FUTURE ISSUES LIKE THIS. 2COUNT NEEDED; ordrng 1 W11449840 (Whirlpool Washer Transmission Gearcase) and 1 W11283592 (motor-drve) and 1 W11481722 (Whirlpool Washer Shift Actuator) and 1 W10721967 (drive pulley) and 1 W11239857 (Whirlpool Washer Drive Belt) and 1 W11409708 (Whirlpool Washer Shield Cover) and 1 W11510461 (WASHPLATE), used 2 LOOK (2COUNT NEEDED) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Manheim, PA 17545

Justin L.

Job Details: 05/04/2023

Cx complaint unit making squeaking noise during cycle. Was able to access unit and verify model and serial. Found no saved codes. Inspected under unit and found splutch nut loose causing premature wear on the belt and splutch. Replaced parts with pre-id and tested. During spin found loud squeal from gearcase internal. Ordering gearcase and 2 call count and setting return for Thur 5/11/23; ordrng 1 W11449840 (gearcase)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Freeland, MD 21053

Bernard M.

Job Details: 05/04/2023

Cx complaint unit doesn't complete cycles. Entered into diag and found error codes F8E1 long fill and F7E7 motor unable to reach RPM. Ran test and while filling the water had slow trickle. Unit completed test without any further issues. Inspected underneath and found gear case leaking oil and belt wearing down across motor and splutch. Gave cx quote for full repair and he'll be purchasing new unit. Cx paid $120 service fee

We serviced a

MAYTAG FREEZER

Model MFI2570FEZ

Near Laurel, MD 20724

Israel R.

Job Details: 05/04/2023

Customer complaint both light are not working. I fpound the Rc module flickering and the FC module out. I replaced both modules and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Rockville, VA 23146

Kyle A.

Job Details: 05/04/2023

Installed parts but too was very brittle and cracked. Ordering top. Unit now operates as designed.; ordrng 1 W11219589 (Top)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Williamsburg, VA 23185

Carl A.

Job Details: 05/04/2023

"x complaint water dipncer working intermittinly,checked unit to find switch failing along with harness pintch in a few places possible causeing a short advise cx to replaced both switch and harness being ordered; ordrng 1 W11087492 (Water Dispenser Switch) and 1 W11238426 (harns-wire)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fishersville, VA 22939

Danny R.

Job Details: 05/04/2023

"unit had lid lock clicking overe and over; ordrng 1 W11307244 (lid lock look lolkk dr vs), used 1 W11307244 (lid lock) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Columbia, VA 23038

Kyle A.

Job Details: 05/04/2023

"Cx cold valve has seized, causing cold valve to only let a trickle of water in causing a low flow error. Ordering new valve.; ordrng 1 W11210463 (Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Havre de Grace, MD 21078

Neil H.

Job Details: 05/04/2023

WON'T GET TO CX UNTIL LATE HE UNDERSTANDS NEED OFFICE TO RESCH. HIM SOON AS POSS.; saved tckt

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Fairfax, VA 22031

Christian C.

Job Details: 05/04/2023

"Installed control, display assembly, and cooling fan. Tested oven in bake 350. Unit preheated no errors. Tested burners all heating. Unit is working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 05/04/2023

Cx complained of dispenser issues. Installed new dispenser assy and tested andit now operates as designed. Job complete

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/04/2023

cx under impression unit has 10 year warrenty advised cx thats only on 2 parts and i dont see any other warrenty . service will be 120 today not including parts or labor cx refused service at this time .

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Red Lion, PA 17356

Sal R.

Job Details: 05/04/2023

"Per the previouse tech,I was able to access and replace all parts. I then racalibrated teh unit and ran a auto test. Unit test good."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brandywine, MD 20613

David J.

Job Details: 05/04/2023

Cx complaint bottom door does not open. Arrived today and verified complaint. Found door not opening. Put unit into diag and found F5E4. Ran component activation. Activated lower door motor and motor kept opening and closing. Attempted again and it did not work. Ordering lower motor for next visit along with controls just in case that way job is complete next visit ; ordrng 1 W11598123 (Lower latch motorized) and 1 W11261167 (Control) and 1 W11261169 (Control 2)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Arlington, VA 22205

Jason A.

Job Details: 05/04/2023

CX complaint FRIDGE noise from RC. Test 121 & noise CX confirmed is coming from damper. Replaced damper & repeated test. Damper noise level normal > JJ

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ05

Near Mathews, VA 23109

Justin W.

Job Details: 05/04/2023

cx complaint unit not cooling. checked unit to find .6 to .7 amps from compressor. no frost pattern on evap. ordering ss parts for repair.; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (drier) and 1 WP2188823 (evap) and 1 W11506635 (coupler) and 1 look (look) and 1 W11644054 (pre cooler)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Berryville, VA 22611

Ezra M.

Job Details: 05/04/2023

"cx complaint: unit not draining properly and has a condensation after a wash. also has a smell. found error FAE2, wax motor error and unit does not have a high loop. installed high loop on unit. ordering air vent to address the condensation issue; ordrng 1 W11649995 (Air vent motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Petersburg, VA 23805

John P.

Job Details: 05/04/2023

CX complaint unit not making ice check unit found heater not seated on ice maker tube seated heater on tube.

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY03

Near Ocean Pines, MD 21811

Frederick R.

Job Details: 05/04/2023

On return visit I inspected both evaps for dye and found nothing. Pulled off back cover and no dye anywhere. Checked low side pressure and it was at 1psi. RC was at 37deg and FC at -4deg. All temps taken with thermocoupler device. Unit is working properly. Collected $150 per last diagnosis and work done. Job is complete

We serviced a

KITCHENAID RANGE

Model KFED500ESS03

Near Chesapeake, VA 23323

Zachery R.

Job Details: 05/04/2023

"replaced fan motor with blade provided with motor, replaced cooktop and temp sensor, tested, unit working as designed. left old parts with cx."

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