We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Charlottesville, VA 22901
Eric F.
Job Details: 02/06/2023
"Installed part, tested unit. Right rear burner working as designed but front left burner not heating properly now, will get hot on medium setting but high setting is not cycling. Cx concerned about rear left burner not getting hot enough as well, inner coils a little darker but it looks to be working within range. Ordering remaining switches in unit in the event that they have been damaged, ordering left burners in in the event that they are having any issues after the installation of the new switches.; ordrng 1 W10275048 (elmnt-surf) and 1 W10342780 (elmnt-surf) and 2 W10437094 (switch-inf)s and 1 W10437092 (switch-inf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Springfield, VA 22153
Lloyd B.
Job Details: 02/06/2023
Cx complained the lights were dim. Inspected the unit and found the 2 fc lights were dim. Installed new led's and tested and they all work and are bright. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Conway, SC 29527
Paul F.
Job Details: 02/06/2023
Customers complaint is front panel dented. NTo new front panel.; ordrng 1 W11613483 (front panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Richmond, VA 23228
Thomas B.
Job Details: 02/06/2023
Door not sealing heated and molded gasket also squeek when opening door added some silicone grease tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Seaford, DE 19973
Michael E.
Job Details: 02/06/2023
"CX complaint: not drying and error code. Tested and verified complaint. F3E2, F2E1 error codes. I found moisture harness was unplugged. Also no heat. Element tested OL and operating thermostat had no continuity. Air flow test failed in the red. I advised CX to have venting cleaned or replaced. Ordering heat element and operating thermostat. Cannot reschedule due to Lowes.; ordrng 1 WP3387747 (element) and 1 WP8577274 (thermistor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Washington, DC 20010
Samuel R.
Job Details: 02/06/2023
defrosted unit and found thermister in the wromg per service pointer.adjusted thermister per pointer.let unit run for a several minutes and ohm thermister at the board on the p5 pins 3 and 4.got 3.7ohms reading in range as unit is at 69 degrees.unit is working as it should.advised cx to keep an eye on the unit if it frost over
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Seaford, DE 19973
Michael E.
Job Details: 02/06/2023
"CX complaint: wont run, flashes. Tested and verified complaint. F1E1, F8E2. F9E2, FAE2 error codes. Ordering control. Cannot reschedule due to SO part; ordrng 1 W11506012 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Richmond, VA 23221
Chris B.
Job Details: 02/06/2023
cx comp rc door pops when open and close insp unit conf cx comp found cam engagimng door very hard replaced cam tested unit working as desighend
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Seaford, DE 19973
Michael E.
Job Details: 02/06/2023
"CX complaint: F7E1 error code and wont agitate or spin. Tested and verified complaint. I found the sheild screws had backed out and the sheild knocked off the belt. I corrected the belt, tested unit and it is making very high pitch screetch. I was unable to determine if it is the gearcase otr motor screetching. Ordering gearcase, motor, sheild, sheild screws and marking actuator for return just in case. Cannot reschedule due to NW part; ordrng 1 W11409708 (sheild) and 1 W11283592 (motor-drve) and 1 W11449840 (gearcase) and 2 WP22001995 (screw)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Midlothian, VA 23113
John P.
Job Details: 02/06/2023
Upon arrival did find deli UI under water quoted CX for door and UI CX declined. CX had me install power relay board.QuotedWPW10769076 $263.50 UIW10815669 $416.01 door
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Virginia Beach, VA 23452
Carl A.
Job Details: 02/06/2023
"cx complaint of unit not filling with pwater in deep fill,checked unit to find no error codes at this time,board acted kind of funny in tested mode,tested unit under load and with out load,aslo found play in gear case ordering parts needed for repairs; ordrng 1 W11611306 (Control Unit Assembly, Machine And Motor) and 1 W10752187 (screw) and 1 W11550891 (Whirlpool Washer Agitator) and 1 W10528947 (Drive Hub) and 1 W11454734 (Gearcase) and 1 W11611297 ( Belt, Drive) and 1 W10721967 (Drive Clutch Kit) and 1 LOOK/LOOK"
We serviced a
AMANA OVEN
Model ACR2303MFW7
Near Richmond, VA 23223
Orbie
Job Details: 02/06/2023
"cx complaint unit not functioning. checked unit found loose connection at main power wire to control. reseated connector, tested unit working as designed."
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Charlottesville, VA 22901
Kyle A.
Job Details: 02/06/2023
Cx complaint of warming drawer not operating. Did confirm warming drawer element is not recieving power. Found unit has a stuck ui for the number 6. Also found rat dropping and urine on main control that is causing the problem. Informed cx and gave estimate. Cx is gonna think over estimate.; ordrng 1 W11034444 (Ui panel) and 1 W11025616 (Ribbon cable) and 1 W11100619 (Control)
We serviced a
KITCHENAID RANGE
Model KFEG500EWH6
Near New Market, MD 21774
Marc M.
Job Details: 02/06/2023
"cx complaint unit not heating accurately. inspected unit and set cycle to 350 degrees to test. unit reached designated preheat temp within 11 minutes. performed 'Oven Temperature Calibration Procedure' per W10565140. recorded high and low temps respectively: H380, L301, H368, L301, H371, L303, for an average run temp of 337.3 degrees. adjusted unit temp in calibration positive 10 degrees. unit now checks good. documented unit at service matters under file. operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QVS05
Near Silver Spring, MD 20905
Andrew H.
Job Details: 02/06/2023
Customer complaint is the unit has water leaking from the ice maker. Inspected unit removed ice maker and found a large block of ice underneath of the ice maker. I removed the water from the ice maker and filled it up with more water and found it leaking through. Unit will need new ice making. I quoted customer for repairs. Customer okay to repairs and paid in full credit card. Ordered ice maker.; ordrng 1 WPW10277448 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23224
Orbie
Job Details: 02/06/2023
"cx complaint unit making noise. checked unit, FC temp 1*F, RC temp 37*. cx stated she called whirlpool and they advised her they would make a decision by wednsday. unit currently working as designed. advised cx about EPA standards and constraints on appliances."
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDH3
Near North Myrtle Beach, SC 29582
Rolf K.
Job Details: 02/06/2023
Unable to install rails. Flooring 2inches higher than diswasher. Unable to pull dishwasher out to bolt new rails on. They bolt on from the outsides of the dishwasher. Cranked legs all the way up and still unable to remove dishwasher. Cx to call after having flooring removed. Left rails with cx.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chester, VA 23831
Chris B.
Job Details: 02/06/2023
replaced harness tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Lovettsville, VA 20180
Ricky E.
Job Details: 02/06/2023
customer sttaed that the unit wasnt turning. verified issue and fnd units gearcase seized.. need parts...; ordrng 1 w11454372 (gearcase) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 WPW10215115 (washplate) and 1 W10521298 (spin basket) and 2 2callcount (2 call count)s
We serviced a
WHIRLPOOL OVEN
Model WOS51ECHOHS2
Near Chester, VA 23836
Orbie
Job Details: 02/06/2023
"replaced all parts. put unit back together, tested unit and light still on. called techline spoke with Leon advised to pull unit back apart and run continiuity tests. upon testing found loose connector at rear of cabin to door switch. reseated connector. tested unit working as designed"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near York, PA 17408
Sal R.
Job Details: 02/06/2023
"CX compliiant is that the unti stoped draining. I found that the choper blade broke in the drain pump and burnt out the motr. Per Technical Service Pointer #: W11482561B, I accessed and replace the draij pump. Once the water was manuely drained out of the tub , I fou d that the unit will need 1 new heating element per Technical Service Pointer #: W11540964 . I am ordering 1 heating element (W11537778). Part is in stock and I have set a return date for 2/10/23; ordrng 1 W11537778 (heating element 100@ tribs)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 02/06/2023
Installed stopper tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lebanon, PA 17042
Justin L.
Job Details: 02/06/2023
"Cx complaint unit acting sporadic and had video proof. Was able to access unit and foiund F8E6 water hazard. Blew thorugh pressure hose and ran auto test. Went through no issue but when trying to run any normal cycles unit didnt want to work. Contacted techline and spoke to Adrian. Ordering control, encoder, and lower harness. Once in office will need to contact cx to set return.; ordrng 1 W11481116 (encoder) and 1 W11513246 (control) and 1 W11643701 (lower harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Rockville, MD 20852
Roberto I.
Job Details: 02/06/2023
"Cx complaint burners randomly spark by themself. The warranty seems to be expired. The cx stated that the house was purchsed less then a year ago. They will get in touch with the office with the ducumentation. If we go back, the unit needs 2 burner heads WPW10515455 and a harness WPW10548355"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Chesapeake, VA 23325
Zachery R.
Job Details: 02/06/2023
"cx complaint no ice. checked unit, unit has 122vac supplied to acu, icemaker is good, valve is good. ui and leds working intermittently. ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W10864519 (adapter) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (control) and 1 W10804160 (ledpowersupply) and 1 W10695459 (module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Chevy Chase, MD 20815
Brian F.
Job Details: 02/06/2023
"Removed old shelf and deli drawer, installed new shelf w/ deli drawer. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Middletown, PA 17057
Cody H.
Job Details: 02/06/2023
CX complains unit hinge has failed and because of the hinge failure the lid will no longer lock. Hinge had failed and is causing upward pressure on lid causing it to not lock. Office to schedule when approved by 3rd party; ordrng 1 WP8563965 (left hinge) and 1 W11130236 (lid)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Poolesville, MD 20837
Ricardo S.
Job Details: 02/06/2023
"Cx complains about a noise when the unit drains, i ran normal cycle, water level and pressure is good, unit draining fine. i dont hear anything weird with drain pump"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EWH06
Near Princess Anne, MD 21853
Michael E.
Job Details: 02/06/2023
Replaced the control as per previous diagnosis. Tested and it is making a very loud sound when ramping fan down. Fan air flow drops very slightly but no sound change. Tried replacing door but still no sound change. Replaced control with the 2nd control i have with me and new control sounds better but fan sound does not change as i select to ramp the fan down. Ordering fan motor. Cannot reschedukle due to SO part; ordrng 1 W11613599 (fan motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Nottingham, MD 21236
Emmanuel R.
Job Details: 02/06/2023
"Cs unit is leaking water, replaced lower and middle rack spray arms and tested unit.Ran unit for 15mins and no more leaks. Unit is now working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Newport News, VA 23608
Justin W.
Job Details: 02/06/2023
replaced ui and control. leveled unit back. tested unit to find leaking past door gasket also found ui installed to be defective reordering ui. also ordering tub gasket and lower door gasket.; ordrng 1 w11460962 (ui) and 1 W11606677 (lower door seal) and 1 W11412300 (dispenser) and 1 W11416460 (vent wax motor) and 1 W11483553 (tub seal)
We serviced a
JENNAIR REFRIGERATOR
Model JGRP430HL00
Near Bethesda, MD 20814
Roberto I.
Job Details: 02/06/2023
Replaced hinges. door tested ok
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Bear, DE 19701
Frederick R.
Job Details: 02/06/2023
Replaced control module per prior tech diagnosis. Went to power unit up and got nothing. Took cooktop apart 3 tomes verifying properhook up and power to unit. Reoerdering module and also ordering display. Cannot reschedule due to part availability; ordrng 1 W10857232 (module (reorder)) and 1 WPW10396615 (display)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pikesville, MD 21208
Eric W.
Job Details: 02/06/2023
tested unit drain & spin no noise coming from unit operating correctly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Rockville, MD 20852
Roberto I.
Job Details: 02/06/2023
"Cx complaint no ice.Icebox thermistor ok. Icebox fan ok. Test 56, error E2. Ran test 57, harvesting not complete. Icenaker water fill ok.Ordering icemaker W11579560; ordrng 1 W11579560 (icamaker)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78519LZ00
Near Chester, VA 23831
Chris B.
Job Details: 02/06/2023
cx comp unit will not heat as old one did insp unit found unit drawing 1700+ amps also called tech spoke with rich did heat rise check unit passed np stated use and care issue
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Frederick, MD 21704
Ricardo S.
Job Details: 02/06/2023
"the client purchase the house last yearCx complains about a noise, inspected unit and the noise comes from the gearcase.. shifter and motor cks ok, 2 counts job.. gearcase replacement.. order parts; ordrng 1 w11449840 (gearcase) and 2 countsjob (2 counts job)s and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Woodbridge, VA 22191
Jason A.
Job Details: 02/06/2023
CX compaliant FRIGE water leaks from FC. Found ice sheet blocking drain hole. Clearedc with steam gun. Pieces of insulation foam came out. Poured water in pan & drains fast > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 02/06/2023
"Cx complains about a noise, inspected unit, i ran diagnostic test mode fond an error code f7e1 heater circuit problem, valve cks ok, water level is good, the motor makes a clicking noise,.. ehater cks ok, the control board does not send power to the heater.. order parts; ordrng 1 W10906426 (cntrl-elec) and 2 wpwp10503548 (retainer)s"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW06
Near Chevy Chase, MD 20815
Brian F.
Job Details: 02/06/2023
"Removed old door, inspected and installed new door. Checked seal and installed nameplate. Unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Germantown, MD 20876
Ricardo S.
Job Details: 02/06/2023
"Replaced main harness, unit tested and works,, but now the fill hose leaks, order water tube; ordrng 1 W10878507 (inlet tubing)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Gettysburg, PA 17325
Drew B.
Job Details: 02/06/2023
replaced capacitor and now full operations and hecks good.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 02/06/2023
cx complaint is the unit displaying F3E1. when i arrived that error was on the screen. i found that was the only code saved. temp prob reads 77 in diagnostics. i inspected rear of unit and found roaches on unit. showed cx the bugs and advised he have an exterminator out before we return with the control board. cx paid service call and said he will contact an exterminator.; ordrng 1 W10878844 (cntrl-elec)
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB00
Near Chambersburg, PA 17202
Drew B.
Job Details: 02/06/2023
was able to replace the compressor evap and filter. the unit pulled and held a 29 in vac and filled to 4.8oz of 134a nd read 3 low and 120 on high . and unit had full frost pattern per pics taken.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Springdale, MD 20774
Shane B.
Job Details: 02/06/2023
"cx complaint is the unit leaking from the corners of the door. cx aid leak happens every cycle. door gasket doesnt look damaged. unit is sitting level. checked for codes and found F5E1. cleared code, ran service cycle. found lower arm is sparying water out of the side and upper arm is not turning. water is leaking from back of manifold. replaced arm with preIDed part. lower arm now spins and unit is not leaking. quoted for new manifold. cx paid in full for repair.; ordrng 1 WPW10340542 (manifold)"
We serviced a
KITCHENAID COOKTOP
Model KCES550HBL
Near Chesterfield, VA 23832
Joseph D.
Job Details: 02/06/2023
Replaced damaged cooktop
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hanover, PA 17331
Drew B.
Job Details: 02/06/2023
"replaced parts same issues called ctechline spoke to chris had me order the main harness dropping believes break in wire causing that paulsating sump running,,; ordrng 1 W11227372 (harness)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Broadway, VA 22815
Danny R.
Job Details: 02/06/2023
found blower wheel came of reinstalled wheel no more noise checks ok
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near York, PA 17403
Sal R.
Job Details: 02/06/2023
"CX complaint is that the unit will not start a wash cycle. I found that the unit will fill and then give several buzzing sounds. Per Technical Service Pointer #: W11632927, i am ordering 1 run Capacitor (W11395618). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11395618 (run cap)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS
Near Chesterfield, VA 23832
Joseph D.
Job Details: 02/06/2023
Found fan hitting casing. Unit no longer loud
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Hanover, PA 17331
Bernard M.
Job Details: 02/06/2023
Cx complaint unit makes noise while running. Spun basket manually and could hear the bearings going bad. Inspected underneath and found oil leaking from gear case. Oil is all over all parts attached to gear case and inside the cabinet area. Ordering parts and will need 2 call count. Once all approved contact cx to reschedule; ordrng 1 W11393685 (gear case) and 1 W10734521 (clutch) and 1 W10754448 (slider) and 1 W10754161 (rotor) and 1 W10754158 (stator)
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Washington, DC 20009
Samuel R.
Job Details: 02/06/2023
cx complaint unit will not unlock.inspected uniut and could confirm cx complaint.unut is stacked in a closet.so i could onlt perform so much.ran service mode and got erros f6e1 f6e2 and f8e1.coukd no longer go past step one in service mode due to control not reading.advised cx control is not in stock.cx we just replace unit due to units age
We serviced a
WHIRLPOOL RANGE
Model WOS31ES0JS01
Near Berlin, MD 21811
Michael E.
Job Details: 02/06/2023
"CX complaint: door wont unlock and control not responding. Tested and verified complaint. I found the thermal fuse is blown out. Had to unlock door manually to get MS sticker. CX had run a clean cycle and unit went blank 45 min into cleaning cycle.The two grommets did not survive taking unit out and back in due to working around a locked door. Ordering thermal fuse, control and 2 grommets. Cannot reschedule due to NW part; ordrng 1 WPW10545255 (fuse-thrml) and 1 W10859300 (cntrl-elec) and 2 W10759525 (grommet)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Bethesda, MD 20814
Roberto I.
Job Details: 02/06/2023
Replaced parts and ran forced defrost. The unit worked as designed. collected $125
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23464
Lucas R.
Job Details: 02/06/2023
"replaced compressor, drier, and ff evap, pressurized, vacuumed to -30'hg 20 min. charged verrified pressures and frost, unit working as designed.; ordrng 1 W11506635 (coupler lr/vs) and 1 4387444 (evap repar), used 1 W11506635 (coupler lr/vs), and 1 4387444 (evap repair lr/vs) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Stafford, VA 22554
Tanner B.
Job Details: 02/06/2023
"CX Concern of the unit not drying.. no errors in diag.. unit heating and moving air, loose connection at moisture sensor to cause poor drying. also highly recommened the cx to check cap for dryer venting, cap is under porch and you cant access it.. verify operation .. also use rigid flexible vent"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Norfolk, VA 23509
Lucas R.
Job Details: 02/06/2023
"upon arrival cx advised had warranty through 3rd party, advised could not move forward without charging, cx refused service, and is contacting w.p or rent a center.; saved tckt"
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Lake Frederick, VA 22630
Ezra M.
Job Details: 02/06/2023
squealing noise. noise coming from failed idler and rollers. replaced idler and 2 front rollers. verified drum spinning properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Reading, PA 19608
Justin L.
Job Details: 02/06/2023
Cx complaint unit not dispensing ice. Was able to access unit and found that the shaft and yolk are stripped. Ordering the parts needed for repair and setting return for Wed 2/8/23; ordrng 1 W11310391 (auger motor) and 1 WP63052-2 (yolk) and 1 WPW10309864 (divider)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Midlothian, VA 23112
John P.
Job Details: 02/06/2023
CX complaint shelf's falling down and have to be adjusted all the time. Found liner is spread apart causing shelf's to fall. Called techline talked to Chris sent to review
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Wyomissing, PA 19610
Justin L.
Job Details: 02/06/2023
Cx complaint unit not draining. Was able to access unit and ohmed through harness found OL. Ohmed pump and found 20 Ohms. Inspected and found frayed lower harness. Patched but will need harness for complete repair. Once in office will need to set return; ordrng 1 W11643701 (lower harness)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMHA9019HZ04
Near Pikesville, MD 21208
Eric W.
Job Details: 02/06/2023
installed part tested fan is not making loud noise like before. working correctly
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS1
Near East York, PA 17402
Sal R.
Job Details: 02/06/2023
CX complianit is that the unit is not lighting. I found that the the spark ignitor is not parking due to a crasck in the porcelain . I am ordering 1 spark ignitor (W11524031). i have set a return date for 2/9/23; ordrng 1 W11524031 (bake ignitor 5 @ tribs)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Richmond, VA 23235
Joseph D.
Job Details: 02/06/2023
Replaced timer. Working properly
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near York, PA 17402
Sal R.
Job Details: 02/06/2023
"CX compliant is that the unit stoped during a drain cycle and the lid locked. I found the unit to have standing water in the tub. I manuely drain the unit and was able to determain that the unit needs a wairing harness (W11590868), due to the harness pinching and severing in the drain pump harness clip. Part is temp out of stock. Once the harness is avalible, please have someone form the office call to set a return date.; ordrng 1 W11590868 (main harness)"
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Baltimore, MD 21217
Dustin F.
Job Details: 02/06/2023
"Upon Arrival, Checked CX Proof of extermination, was good. however when i went to open the top of the unit. Found live roaches moving around and EVERYTHING inside unit is infested CX saw and is going to work to resolve issue. No work was done no charges needed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Haymarket, VA 20169
Daniel J.
Job Details: 02/06/2023
per notes went to repalce blower wheel blower wheel is just spinning around collar thats connected to motor shaft oredring motor and housing customer kept blower wheel for next vist as they have had to call to get parts customer unhappy with performance of unit and it already needing to be serviced**look LOOK***; ordrng 1 W11549461 (motor) and 1 W10888146 (housing)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Richmond, VA 23233
Thomas B.
Job Details: 02/06/2023
Cx complaint unit is not working properly inspected unit removed and replaced the harness tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Newport News, VA 23608
Justin W.
Job Details: 02/06/2023
cx complaint unit works intermittently. confirmed complaint to find interlock switches working intermittently. ordering switches to complete repair.; ordrng 1 W11493414 (interlock)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM804ESS0
Near Frederick, MD 21701
Marc M.
Job Details: 02/06/2023
cx complaint unit leakign from dishwasher thru the floor below. inspected unit and found that there is severe water/leak corrosion at the diverter valve. failed sump assembly and sump would need to be replaced. quoted cx for repair but cx did not want to proceed. collected only for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Ashburn, VA 20147
Ricky E.
Job Details: 02/06/2023
customer stated that the unit wasnt making ice.. verified issue and fnd no errors stored.. ran fill valve and no water dispensed to the icemaker.. need parts...; ordrng 1 w11579561 (triple valve)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Midlothian, VA 23112
John P.
Job Details: 02/06/2023
Checked unit for error codes non-stored advised CX on loading and cycle selections due to CXs concerns performed test cycle unit passed with no issues unit currently working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near White Plains, MD 20695
Robert A.
Job Details: 02/06/2023
"Cx complaint that the unit is still causing the water lines in the wall to jerk giving the cx concerns. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. I called techline to document the issue. Techline mentioned the water pressure should be between 30-90psi, I was not able to confirm the home's psi. Techline recommended replacing the water valve and making sure the home's valve does not have screens in them. I'm ordering the part for the return visit.; ordrng 1 W11316255 (hot side valve) and 1 W11316256 (cold side valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Glen Allen, VA 23059
Thomas B.
Job Details: 02/06/2023
Cx complaint unit is not working properly inspected unit found refrigerator vents are block and so was the freezer causing the water tank to freeze up thawed and tested unit now functions Normally charged 120.00 service call cx paid by CC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near York, PA 17404
Fred G.
Job Details: 02/06/2023
"cx complaint unit is freezing food in the RC. cx also states if unit is set blow 5 on the thermostat then FC food thaws out. if unit is set at 5 freezer stays cold but food freezes on top shelf. temps today with thermostat set at 5 is -1 degrees FC, 27 degrees in the RC. units thermostat is not control temps as it should. unit is set at the max cold side and units FC is only -1 degrees. unit needs thermostat and control. called TC due to the parts showing special order. parts will get shipped to the cx and once in they will call to set up a return visit.; ordrng 1 W11577966 (thermostat) and 1 W11577965 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Myersville, MD 21773
Andrew S.
Job Details: 02/06/2023
Per previous tech I was able to access and replace the ice box fan and fill tube. I then tested the unit and found that it is functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Chesapeake, VA 23320
Zachery R.
Job Details: 02/06/2023
"cx complaint unit working intermittently. checked unit, unit displaying f0e2. ran auto test 12 no faults after auto test. could not duplicate issue, ordering acu to complete repair.; ordrng 1 W11583890 (acu)"
We serviced a
WHIRLPOOL WASHER
Model GHW9400PW1
Near Chevy Chase, MD 20815
Brian F.
Job Details: 02/06/2023
"Cx states unit giving FH error, tested and confirmed complaint. After first test, unit no longer gave FH error and ran fine. Checked valve screens for blocks, tested flow meter, checked hose on presure switch, everything tested good. Cx put load in unit and it was running cycle with no issue when I left."
We serviced a
KITCHENAID DISHWASHER
Model KUDP01FLSS2
Near Virginia Beach, VA 23451
Carl A.
Job Details: 02/06/2023
"cx complaint of of door just falling and tough to close,checked unit to find the door cable pulley clips broke off causeing the door to fall open; ordrng 1 8194001 (Dishwasher Door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Dundalk, MD 21222
Emmanuel R.
Job Details: 02/06/2023
Replaced rc door and tested unit. unit is now working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near New Cumberland, PA 17070
Fred G.
Job Details: 02/06/2023
"cx complaint unit rattles and shakes only during a normal spin cycle. inspected unit and found no saved error codes. ran auto test and unit did finish without issue. i then ran a manual high spin and found when unit got to high RPM the spin basket and tub were shaking around a lot. unit was emtpy when testing. called TL was told to replace the gearcase, spin basket, basket nut, 2 call count. called TC e5dvt++Jto have the parts ordered due to out distributor not showing in stock. parts will get shipped to cx. once in they will call to set up a return visit.; ordrng 1 W11178227 (basket) and 1 W11551646 (basket nut) and 1 W11449841 (gear case)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesterfield, VA 23832
John P.
Job Details: 02/06/2023
Installed rotor tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Haymarket, VA 20169
Daniel J.
Job Details: 02/06/2023
water below drawers in fridge section drain pan bowed fridge temps at 38f set to 36 f no ice build up on evap test 56 motor lost home position test 58 temps higher than harvest temp with thermal coupler ice room on temps 21 f unit leaking near back wall pushed icemaker back and tighten down test 57 dropped ice 45 fill test no leaks customer owes 110 for labor on return ; ordrng 1 W11457241 (drain pan)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Catonsville, MD 21228
Robert L.
Job Details: 02/06/2023
"cx complaint frost building up on freezer back wall causing temps to rise, cx has defrosted themselves, on arrival, found thermistor passed but heater not coming on, removed panel found double wire connection to heater not connected, sizzling when activated, resecured connectioin and activted heater, tested all ops ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Virginia Beach, VA 23454
Carl A.
Job Details: 02/06/2023
"cx complaint of drain pump contuine to run even empty,checked unit ,ohmed out drain pump at 20 ohms found that there is an open on the board causing the drain pump to contunie to run ordering both parts needed for repairs; ordrng 1 W11170317 (Control Unit Assembly, Machine And Motor) and 1 W10919003 (Drain Pump)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Westminster, MD 21158
Brian R.
Job Details: 02/06/2023
replaced parts ordered and recalibrated and ran auto test on unit.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dumfries, VA 22026
Robert W.
Job Details: 02/06/2023
Cx complaint is the unit is making noise and giving off smell. Inspected unit and found the unit is powering on but MW is giving off a burnt popcorn smell pulled entire unit apart and checked all wires and harness and found everything is good when removing inverter cover and can smell the smell. Ordering mag and inverter to correct issue.; ordrng 1 W11346197 (Mag) and 1 W11325604 (Inverter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Poolesville, MD 20837
Ricardo S.
Job Details: 02/06/2023
"Replaced cntrl board, unit tested and dw works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hampton, VA 23666
Lucas R.
Job Details: 02/06/2023
"cx complaint unit making noise, checked ounit found gears grinding on air diffuse, expart; ordrng 1 W11236851 (diffuser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gainesville, VA 20155
Robert W.
Job Details: 02/06/2023
"CX Complaint is the DW door is falling open. Inspected unit and found the hinges not holding door door just falls open no tension on door, Replaced hinges unit tested and is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS3
Near McLean, VA 22101
Richard B.
Job Details: 02/06/2023
"CX complant. Dishwasher leaks. Inspected uit and foun ddiverter error codes , Unit needs sump assembly , Quoting cx , CX will decide what they want to do and let us know , Paid 120 service call only RB; ordrng 1 wpw10605057 (sump 220.55)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Wilmington, DE 19805
Taylor F.
Job Details: 02/06/2023
Cx complaint is door handle is loose and doesnt know how to change filter. Showed cx how to replace filter and reset reminder. Also tightned handle. Tested unit and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Crozet, VA 22932
Danny R.
Job Details: 02/06/2023
unti will need ui installed fading out and turning off time changes as well cx ddint have unit hook to internet or appt they will try that first; ordrng 1 W11428578 (ui)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Leesburg, VA 20176
Ricky E.
Job Details: 02/06/2023
"the customer stated that the unit had an install issue... the unit isnt as far back as she wants it, and her builder stated that it can move back further... the drain line is keeping the unit pushed out, and will need to be relocated to correct the issue. i explained that we cannot correct this install issue... the customer threw he credit card at me, because she didnt expect to pay for service because we did not fix anything. i explained how a service charge works.. wpl said she wouldnt have to pay if we didnt fix the unit.."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 02/06/2023
Unit needs new drive hub to correct off balance issue.. called office to schedule for 2/9; ordrng 1 W10528947 (hub)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Vienna, VA 22182
Richard B.
Job Details: 02/06/2023
"CX complant. Door broken , Prior diagnosis found unit needs door skin. Installed door skin and installed door. Opens and closes as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 02/06/2023
"units led out and control panel, door switch failed .. unit needs new door switcj . called office and schedule for 2/10 this friday .; ordrng 1 W11384469 (door switch)"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Falls Church, VA 22046
Christian C.
Job Details: 02/06/2023
Installed console and touch module. Tested unit and buttons are now working properly. Cx paid for service call.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Laurel, DE 19956
Michael E.
Job Details: 02/06/2023
"CX complaint: scraping sound. Tested and verified complaint. F7E1error code. At end of diagnostic cycle, actuator did a long series of repeated clicks. Also belt had rubbed on the side and was a little worn. Replaced belt. Ordering control, Cam and actuator. Cannot reschedule due to SO part; ordrng 1 W11513246 (control) and 1 W11481722 (actuator) and 1 W10721967 (drive pulley)"
We serviced a
KITCHENAID OVEN
Model KODE900HBS00
Near Fairfax, VA 22031
Richard B.
Job Details: 02/06/2023
"CX complant. Ovens dont work. Prior diagnosis found unit needs console and appliance manager. Installed both , Middle or furtherst right board and teted unit, Did a 350 preheat inboth ovens, . Working as designed. Job completed. RB"