Service History 520 - VIA Appliance

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hampden Township, PA 17050

Cody H.

Job Details: 05/24/2023

Was able to assist BM. See BM notes for details.

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Richmond, VA 23223

Chris B.

Job Details: 05/24/2023

apon arrival no wash plate in bin will need wash plate to repair unit; ordrng 1 w10846191 (wash plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Chesapeake, VA 23320

Zachery R.

Job Details: 05/24/2023

"cx complaint no ice production, checked unit, come to find defective icemaker not calling for watewr, replaced icemaker, tested, unit working as designed. advised cx to allow 24hrs for ice production."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Charlottesville, VA 22911

Kyle A.

Job Details: 05/24/2023

Cx complaint of unit not heating. Did confirm blown tco and element grounding out. Replaced element and attempted to change tco. New tco in bag is reading open. Will need to return with tco.; ordrng 2 279816 (Tco)s

We serviced a

WHIRLPOOL OVEN

Model WFE525S0HV1

Near Newark, DE 19713

Taylor F.

Job Details: 05/24/2023

Cx complaint is panels flexing and making popping sounds after repair. Was able to fix issue but explained to cx issue is present due to the damage on the side panel that was there on delivery. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAFM

Near Washington, DC 20024

Sherwood

Job Details: 05/24/2023

cx complaint unit has no power. arrived display was powering on the 1st two time. when tried again it did not power up since. unit has 120 coming to main control called tech support cn5 connection on main control also has 5vdc. tech support advised orderW10875017 smaller board. visually inspected ribbon and it looks fine. will return with main control on hand. cx paid on while on site; ordrng 1 W10875017

We serviced a

WHIRLPOOL DISHWASHER

Model IUD8500BX0

Near Washington, DC 20024

Sherwood

Job Details: 05/24/2023

cx complaint unit leaking. arrived and confrimed leaking under diverter. installed sump ran diag no error codes or leaks found after. repair complete

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Falls Church, VA 22041

Christian C.

Job Details: 05/24/2023

Arrived at unit knocked and rang door bell. No answer. Called office. They called cx said tenant was home. Waited 20 minutes still no cx.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Arlington, VA 22206

Christian C.

Job Details: 05/24/2023

Arrived at unit and cx said unit had already been fixed.

We serviced a

JENNAIR RANGE

Model JDR8895AAS

Near Alexandria, VA 22302

Christian C.

Job Details: 05/24/2023

Cx complaint unit was continuing to spark. Inspected unit plugged unit back in and burners are not sparking. After turning knobs all but RR burner operate normally. RR burner does not ignite through knob. Unable to diagnose without removing top but burner screws are corroded. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Richmond, VA 23227

Joseph D.

Job Details: 05/24/2023

"Customer complaint you not cooling properly, confirms complaint found Brown heater wire not connected heater not running causing clog and evap inserted wire to heater heater working properly no other issues found you did not working as designed"

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Manakin, VA 23238

Thomas B.

Job Details: 05/24/2023

Cx complaint unit is not working properly inspected unit found unit is working properly and working as designed plenty of hot air and plenty of volume coming out the rear found no kinks in line this is a new build cx states hasn't worked properly since day 1. Suspect a issue with the venting to the outside recommended cx have a professional out to take a proper look at the venting unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Crofton, MD 21114

Israel R.

Job Details: 05/24/2023

cx complained about gas smell when using the oven. asked cx if he uses the exhaust vent when using the oven. he stated that he was never aware that he had to use it while using the oven. called safety to document findinigs. advised cx to use exhaust vent or open when usuing stove.

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Richmond, VA 23223

Chris B.

Job Details: 05/24/2023

apon arrival no wash plate in bin will need wash plate to repair unit; ordrng 1 w10846191 (wash plate)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Richmond, VA 23226

Chris B.

Job Details: 05/24/2023

cx comp unit states f8e4 insp unit conf cx comp found water in drip pan cleared water from drip pan insp for leaks cx did replace water line unit now sealed and working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Dumfries, VA 22026

Tanner B.

Job Details: 05/24/2023

"CX Concern the unit not dispensing ice, found auger motor weak . unit needs new motor , yoke and divider ..; ordrng 1 W11671282 (motor) and 1 wp63052-2 (yoke) and 1 wpw10309864 (divider)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Locust Grove, VA 22508

Robert W.

Job Details: 05/24/2023

"CX Complaint is the unit isnt dispensing. Inspected unit and found valves are toggling on but no water found the filter wasnt installed all the way was in place but not secured, Fixed filter and tested unit is working properly."

We serviced a

KITCHENAID RANGE

Model KFGG504KPS3

Near Clayton, DE 19938

Frederick R.

Job Details: 05/24/2023

CX complaint is oven not to proper temps. Inspected/tested and found with 30deg calibration unit is well within range. Oven settled at 349deg when set to 350deg. Explained the use and care of oven to CX.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Richmond, VA 23222

Joseph D.

Job Details: 05/24/2023

"Found unit with burnt out terminal block replace terminal block with repair kit unit now heating properly no other issues found; ordrng 1 279320 (Terminal block kit for van stock DJVS), used 1 279320 (Repair kit) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Glen Allen, VA 23059

Thomas B.

Job Details: 05/24/2023

Cx complaint unit is not working properly inspected unit removed and replaced the electrode tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23222

Joseph D.

Job Details: 05/24/2023

Replaced motor and coupler. Unit now dispensing properly. No other issues found. Working as designed. Cx not available at time of completion.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Dumfries, VA 22026

Tanner B.

Job Details: 05/24/2023

CX Concern the units console not responding and condensation build up on screen .. buttons not responding .. found bottom vent warped allowing hot air from vent to condensate and cause issue. also had cx connect to wifi to get updates .. service pointer on issue w/ vent W11660287 Rev A; ordrng 1 W11570323 (vent)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 05/24/2023

"replaced parts, issue not resolved, called techline, spoke with brandan. sent pics, was advised unit is working as designed and no parts need to be replaced. directed cx to cx care with sr# secured rollers in bin."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Norfolk, VA 23502

Zachery R.

Job Details: 05/24/2023

"replaced all parts, calibrated and tested, no faults, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Charlottesville, VA 22911

Eric F.

Job Details: 05/24/2023

"Installed pump, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Gettysburg, PA 17325

Bernard M.

Job Details: 05/24/2023

Cx complaint the door isn't sealing. Inspected the RC door and found the gasket beginning to fragment at the top corner. As a result the door won't seal creating condensation. Ordering RC door and is to be shipped to cx address. Once part arrives cx will contact office to set up return.; ordrng 1 LW11258450 (RC door) and 1 W11223753 (nameplate)

We serviced a

WHIRLPOOL COOKTOP

Model WFG505M0MB0

Near Arrington, VA 22922

Kyle A.

Job Details: 05/24/2023

Converted and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Kensington, MD 20895

Brian F.

Job Details: 05/24/2023

"Please pre id door bellows (W11314648), and inner bellows clamp (W11314649), parts not madatory for return;"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 05/24/2023

"Cx complaint unit has F8E4 error. Restored power and unit didn't flash error, error present in diag. Removed bottom tray and found water inside. This triggered the float switch error. Cleaned out tray and ran test and unit completed test without further issues. Instructed cx to lighten up on detergent use due to oversuds and possibly switching brands. No suds present after test. Unit runs as designed and no leaks were found."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Harwood, MD 20776

David J.

Job Details: 05/24/2023

CX complaint refrigerator is not staying cold anywhere above drawers. Inspected temperature and has 0° in freezer. And temperature in refrigerator was at 48° Place unit into diagnostic mode RC three Mr. on test one was reading 37° and test two for freezer thermistor was reading 0°. Ran test 56 and had no fan. Unit is going to need a new RCE fab cover with fan and thermistor. Ordered parts in scheduled for return visit.; ordrng 1 W11395641 (Evap cover with fan)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Wellsville, PA 17365

Bernard M.

Job Details: 05/24/2023

"Cx complaint unit won't agitate or spin. Entered diag and found error code F7E1 basket speed fault. Inspected underneath and found the shield had come off causing the belt to come off motor and splutch. Reattached belt and secured shield to gear case, ran test cycle and unit completed test without further issues. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Newport News, VA 23606

Justin W.

Job Details: 05/24/2023

cx complaint unit not working. checked unit to find error code f8e4 checked to find unit not properly leveled. leveled unit back slightly to prevent leaking into tray. tested unit working as designed

We serviced a

MAYTAG RANGE

Model MER8650FZ0

Near Mechanicsburg, PA 17055

Bernard M.

Job Details: 05/24/2023

"Cx complaint unit won't reached set temp. Cx stated unit would get to 200 and take 30 min to reach. Accessed the bake element and found it had arched. Replaced element using pre-id parts, set preheat for 350 and unit reached temp. Element covered under the 10 limited warranty. Cx paid $240 for service and labor. Unit checks good"

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ01

Near Virginia Beach, VA 23452

Austin D.

Job Details: 05/24/2023

came out to resovle the issue.opened up the system and found no refrigerant in the system. cut open drier and foiund very heavy contamintation with oil. took photos and callaed techline. was told unit is deemed unrepairable due to the contamination in the system. advsied cx the manufacturer will be in contact within 3-5 days. cx agreed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Kearneysville, WV 25430

Daniel J.

Job Details: 05/24/2023

unit not starting cycles checked errors rinse done and done f5 e1 for lid latch ordering lid latch and control no other errors stored in fault history; ordrng 1 W11307244 (latch) and 1 W11399433 (control) and 1 W10913953 (actuator)

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Ruckersville, VA 22968

Eric F.

Job Details: 05/24/2023

"Installed valve, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM00

Near Richmond, VA 23223

Chris B.

Job Details: 05/24/2023

cx comp unit rc evap in block of ice in unit conf cx comp found rc therm at 10.5k unit will need ui and possibly control collecetd 120 sc 187.57 for UI W11092503 15 ship 220 labor for thawing evap 11.25 tax total collceted 33.82 cx owes 220 labor on return visit ; ordrng 1 W11092503 (ui)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Virginia Beach, VA 23452

Austin D.

Job Details: 05/24/2023

replaced the panel. unit is good to go. ready for resale.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF606ESS01

Near Moseley, VA 23139

John P.

Job Details: 05/24/2023

CX complaint unit not working checked unit found harness to deli UI open. Quoted CX:W11170612 $81.01$15 shipping$110

We serviced a

WHIRLPOOL WASHER

Model WED4815EW

Near Virginia Beach, VA 23454

Austin D.

Job Details: 05/24/2023

checked the unit and found a loose conneciton at the element. reseated the connection and tested all safetys. all passed. unit is good togo.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Canton, VA 23123

Kyle A.

Job Details: 05/24/2023

"Changed control,actuator,and capacitor after checking wire continuity. Wire checks fine, and after parts installation, I tested the unit, and the unit is now as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Virginia Beach, VA 23454

Austin D.

Job Details: 05/24/2023

replaced the door and added nameplate. uint is good to go.

We serviced a

MAYTAG DISHWASHER

Model MUB7749AWM1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 05/24/2023

"replaced latch, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Virginia Beach, VA 23454

Austin D.

Job Details: 05/24/2023

checked the unit and found that the connector to the unit was loose that supplies the power to the vavle. reseated the connector and tested unit. unit is good to go.

We serviced a

AMANA RANGE

Model ACR2303MFW7

Near Midlothian, VA 23112

John P.

Job Details: 05/24/2023

"Found oven switch and harness shorted, ordering harnesses and switch.; ordrng 1 W11452639 (Harness) and 1 WP9762215 (Switch)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Hampton, VA 23661

Lucas R.

Job Details: 05/24/2023

"cx complaint excessive vibration, checked unit found no error codes, back panel flexing causing hoses to bang on wall, secured panel and zip tied hoses, ran drain and spin with 4 wet towels to test, unit spun smooth, working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Ranson, WV 25438

Daniel J.

Job Details: 05/24/2023

side by side fridge weak / no cool removed drawer evap cover frosted over steamed out build up repalced thermistor found loose connection to harness ordering harness showing sp order; ordrng 1 W11650660 (heater with harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near Chambersburg, PA 17202

Andrew S.

Job Details: 05/24/2023

"Cx complaint is that shortly after the last repair the unit started tripping the breaker again. I verified that the unit was not on an arc fault breaker. I then reset the power and found that the compressor was running with a loud hum. I removed the panel and found that a previous company has wired the harness directly to the compressor and removed the start device and run cap. I called TL and spoke to Rich. I informed him about the issue. He recommended replace the harness, FC evap heater and start device. Cx stated that the humming noise and cooling issue started before the other company serviced the unit. I am also ordering the compressor and drier. Please contact cx when the parts are avialable to schedule the return visit. I spoke to FG and will be ordering; ordrng 1 WPW10197428 (Start device) and 1 WPW10350564 (Run Cap) and 1 W11574734 (Compressor) and 1 W11575359 (Heater FC) and 1 W11614808 (Harness) and 1 W11504450 (Coupler) and 1 W11506635 (Process Stub) and 1 W11109499 (Drier) and 1 W11598434 (Evap) and 1 W11506620 (Coupler)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Ashburn, VA 20148

Ezra M.

Job Details: 05/24/2023

"previous ticket had door ordered before it was closed, reordering door due to failed harness.; ordrng 1 W11593330 (door)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Smithfield, VA 23430

Lucas R.

Job Details: 05/24/2023

"replaced gearcase, cam and belt, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/24/2023

i was able to assist BM in repairing the unit. unit now checks good.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Falls Church, VA 22046

Lloyd B.

Job Details: 05/24/2023

Cx complained the unit leaked. Inspected the unit and found water getting past the seal on the upper left corner. Installed new gasket and tested and it no longer leaks. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hampden Township, PA 17050

Bernard M.

Job Details: 05/24/2023

"Replaced parts, restored power and ran normal cycle, unit heated and spun without any noise. Unit checks good"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near York, PA 17408

Sal R.

Job Details: 05/24/2023

I was able to access and replace both parts. I tehn reinstalled unit and tested. I found the unit tobe opperating as designed. Unit test good.

We serviced a

KITCHENAID FREEZER

Model KBSD612ESS01

Near York, PA 17402

Sal R.

Job Details: 05/24/2023

CX complai t is that the RC light intermitantly flicker. I foudn faulty door switch. I am orderign 1 R door switch(W11384469). I have set a return date for 5/30.; ordrng 1 W11384469 (RC door swithc 44)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EBS00

Near Mount Airy, MD 21771

Brian R.

Job Details: 05/24/2023

cx has has a few issues with unit. said door gaskets are tearing and things in fridge are freezing in a few spots. units O-O-W and she knows. took temp readings first of -2 in freezer and 31 in fridge. unit set to 0 and 38. both door gaskets are torn. went over door closing and right door needs to be open when closing left door. damper is making a grinding sound and not closing as air keeps coming in when doors are open. went over unit with cx. she just wants damper replaced as shes not paying that much for gaskets. replaced damper and now its quiet and working. advised cx to give unit a day or 2 so temps will adjust and things thaw out a bit. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC3

Near Bowie, MD 20715

Israel R.

Job Details: 05/24/2023

"installed control board ,tested unit and now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Mount Airy, MD 21771

Brian R.

Job Details: 05/24/2023

came out and replaced parts. started with drain pump then harness then control. powered unit on and did reset 5 times and tried DLMS cycle and unit would not start. checked all plugs and wires. tries starting normal cycle and unit kept saying shut lid. lids shut and latch good. lock is not locking. tried replacing consol before that and it would go through steps and after last step unit wouldnt power on. put o;d one back on. tested and checked and 2 parts needed. fixed other issues and nothing burning or sparking. when unit shorted must of took lock out. plenty of both parts and advised cx for all the troubles office will see what they can do to rush them back on the schedule.; ordrng 1 W11395618 (Capacitor) and 1 W11394572 (Lid Lock)

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS01

Near Laurel, MD 20708

Israel R.

Job Details: 05/24/2023

Installled new harness and pantry and the UI. After installing the UI and harness the water valve still not working only the ice dispensing. I tested water valve and i am not getting any power to the valve. The valve is reading 238 k ohms. power comes directly from the main control after it gets the signal from the UI. The customer stated that the Pantry UI was ordered to fix that so she wanted to get a refund. I quoted for the main control and UI and used what she paid for the pantry UI towards the other boards and removed the pantry UI and installed the old one and same thing. Ordering control and UI. collected 155.49.; ordrng 1 W11330971 (Dispenser board 195.69) and 1 WPW10675033 (cntrl-elec 198.68)

We serviced a

GLADIATOR REFRIGERATOR

Model GAFZ30FDGB05

Near Falls Church, VA 22043

Lloyd B.

Job Details: 05/24/2023

Cx complained of frost. Inspected the unit and found gaps in the gasket. No heat was ever applied. Applied heat around the gasket where the gaps were and there is a good seal around the cabinet. Informed cx to keep the door closed as long as possible. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Washington, DC 20002

Shawn D.

Job Details: 05/24/2023

"arrived freezer temp was 17 no ice, hooked guages up and im in at 14 inch vacume freon is a little low and freon is making alot of noise at the evap, filled to correct pressure and checked evap to find the noise tape slid off so fixed that and no more noise. unit is good to go"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Falls Church, VA 22043

Lloyd B.

Job Details: 05/24/2023

Cx complained the filter would not stay in place. Installed new filter housing and tested and it now locks in place. Job complete

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JS2

Near Glenarden, MD 20774

Shawn D.

Job Details: 05/24/2023

cx complaint oven section never worked on bake. inspected unit and found unit does click to ignite and lets gas in. found harness is pinched on cabinet for bake igniter snapped pic. went to install v/s one but has smaller connector for igniter. harness now has one spot i can see the wire. put unit back together when not pinched and wire not hitting metal and tested and unit nwo works fine and heats good. ordering harness for return; ordrng 1 W11161843 (harns-wire)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Manheim, PA 17545

Justin L.

Job Details: 05/24/2023

Cx complaint unit leaking. Was able to access unit and removed outer door. Ran unit and found motor and diverter hummed really loud but spray arms hardly rotated. Removed spray arms to find that they are seperating as well causing issues. Due to spray arms hardly moving and seperating water is hitting the door in the same spot causing it to splash out. Ordering parts and once approved and in office will need to contact cx to set return; ordrng 1 W11087376 (sump assembly) and 1 W10837249 (lower spray arm) and 1 WPW10340745 (tube) and 1 WPW10498900 (spray arm)

We serviced a

KITCHENAID DISHWASHER

Model WDTA50SAKZ0

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 05/24/2023

"took uniti apart float is tray to the top with water, replaced sump assem and float switch andbtested and found leak is coming from heater bracket leak is before the sump the tub is defective. ordering tub and drainline for return fae2; ordrng 1 W11409866 (tub assem) and 1 W11545764 (float switch) and 1 W11414944 (drain hose)"

We serviced a

KITCHENAID FREEZER

Model KBFN506ESS01

Near McLean, VA 22101

Lloyd B.

Job Details: 05/24/2023

Cx complained of a lighting problem. Inspected the unit and found some dim and some led's to be out. Installed new led's and there are all lights. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Washington, DC 20010

Samuel R.

Job Details: 05/24/2023

replaced parts and tested unit now working properly

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Pikesville, MD 21208

Shane M.

Job Details: 05/24/2023

found a spuned slider. replaced from vanstock. cleared codes. calibrated the unit. no errors. retired unit. unit wrking properly. please refund cx for control board; used 1 W10734521 (slider VS) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Washington, DC 20011

Samuel R.

Job Details: 05/24/2023

replaced fuse and tested unit.now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEH01

Near Pikesville, MD 21208

Shane M.

Job Details: 05/24/2023

cx complaint the unit isnt making ice. found fill tube frozen over. OL on heater. ordering FZ door. 2nd tech needed for installment; ordrng 1 LW10678618 (white door)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTS02

Near Odenton, MD 21113

Emmanuel R.

Job Details: 05/24/2023

Upon arrival i started taking unit apart but then noticed p10 connector was frayed like the solder joint didnt hold. Reordering control board .; ordrng 1 W10789107 (control board kit)

We serviced a

WHIRLPOOL WASHER

Model WFW6605MW0

Near Timonium, MD 21093

Shane M.

Job Details: 05/24/2023

cx complaint of LOFL error. found error code F8E1 cleared drain filter & verified pressure switch was connected & hose was fine. hose is clear. tested unit on test 12 twiced. unit passed. unit working properly.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Dumfries, VA 22026

Tanner B.

Job Details: 05/24/2023

"all ignitiors continue to spark when using center burner, seemed like ignitor was slightly cracked . replaced ignitor and burner head, tested unit.. still all are sparking .. found center switch on harness sticking and causing issue . unit needs switch harness; ordrng 1 W11561443 (switch harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Lebanon, PA 17046

Justin L.

Job Details: 05/24/2023

"As per previous tech was able to access unit and cut into system. Replaced compressor and filter drier. Pulled into 30 in vacuum which held. Charged with 56 grams of R600 and observed evap build frost pattern. Unit now checks good no further work needed; ordrng 1 W11109499 (drier (JL VS)) and 1 876765 (tubing kit (JL VS)), used 1 876765 (tubing kit (JL VS)), and 1 W11109499 (drier (JL VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM03

Near Bowie, MD 20721

Israel R.

Job Details: 05/24/2023

"cx complained unit isnt cooling. after running compressor test on unit. some frost was building up on evap. checked compressor and it was running at 196 watts, when usually it runs at 113 watts. compressor was also very noisey. collected 120 for service call snd refused repairs; ordrng 1 W10276644 (compressor 417.96) and 1 WPW10143759 (dryer 19.10) and 1 W11506635 (Coupler 20.50)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Leesburg, VA 20175

Ken M.

Job Details: 05/24/2023

"Customer complaint is that the unit clicks when the door is opened or when it is started. Unit tested and issue confirmed. Tested for power from the interlock switches to the microwave appliance manager and found steady power from the interlocks, but not from the neutral side. Inspection of the neutral side found the cavity thermostat burnt out and part of the harness to the thermostat bubbled. Interlock assembly w/ thermostat replaced and unit retested. Unit is working properly. Old part left with customer."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Washington, DC 20003

Sherwood

Job Details: 05/24/2023

cx f6e3. arrived confrimed issue. installed new part. unit doesnt have water hook up. no error codes found after install. repair complete

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ1

Near Lebanon, PA 17046

Cody H.

Job Details: 05/24/2023

"CX complains unit is taking too long to heat up. Found bake element to read O.L. thermal fuse reads 0.0 ohms, broil element reads 16 ohms. Unit is recieving 240vAC to unit and also to elements. Unit will need bake element replaced. Quoted CX for repair, CX agreed. Was able to replace bake element with pre I.D. part. tested unit and unit now reaches 450*F within designated timeframe. unit is working as designed, no further work needed. CX paid in full with check# 3400. CX EMAIL CONFIRMED"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Glenarden, MD 20774

Shawn D.

Job Details: 05/24/2023

"cx complaint just changed filter and water seems not filter and a noise at times. inspected unit and water seems ok all lines look clear and clean. supply line is not pex or copper per manual so infomred cx a pex water line is required and wants it changed. also found condenser lines making noise. went to van grabbed insulation and water line and installed both unit now sounds good and collected payment for water line. unit is good; ordrng 1 W10267701RP (tube water SD V/S 22.39) and 1 w11553819 (insulation sd v/s), used 1 W10267701RP (tube water sd v/s), and 1 w11553819 (insulation sd v/s) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Dover, PA 17315

Fred G.

Job Details: 05/24/2023

"cx complaint unit was coming out and the unit was off. inspected unit and entered diag and found f7e6, f8e3. I found inlet valve is stuck slightly open due to settlement stuck in it. I found shut off valves are leaking. unit needs inlet valve, but cx needs to replace water valves before we can replace inlet valve. cold water valve is still leaking water into tub due to the water not being able to shut off. I found hot water valve leaks when opened from jam nut. once valves are replaced cx will call in to set up a return visit.; ordrng 1 W11210459 (inlet valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 05/24/2023

cx answered door and said they tried canceling appointment unit has been working fine. i asked cx for part that was shipped here and he gave me part. no parts were installed

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Willow Street, PA 17584

Sal R.

Job Details: 05/24/2023

CX complai t was that the lid was locked and the unti would not drain. I was able to unlock the lid so CX could remove colthing. I foun d that the drain pump harness is broken at the drain pup connector. UNit will need 1 new wire harness (W11568984). I quoted CX for the cost of repair in the amount of $333.56. I collected $120.00 for service charges via credit card. CX will call inot office if repair is wanted.

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Washington, DC 20009

Samuel R.

Job Details: 05/24/2023

replaced parts and tested unit still no change.called techline adn advised unit will be under review for exchange

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Mathias, WV 26812

Danny R.

Job Details: 05/24/2023

cx said unit wont start found door latch out of place and not lettting unit to start reseated door latch now runs fine checksok

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Washington, DC 20009

Samuel R.

Job Details: 05/24/2023

cx complaint unit shakes.inspected unit and found unit unbalanced.balanced unit and ran a spin test.unit dosnt move.unit is now working properly

We serviced a

MAYTAG WASHER

Model Mvw7232hw0

Near Suffolk, VA 23435

Lucas R.

Job Details: 05/24/2023

"cx complaint no operation, checked unit, DOA, 120 vac to acu, no output, ohmed all components, from control, found open circuit to clutch, clutch checked good @ 1.4m ohms, resistance to chasis on O wire, harness took out acu, also found open latch, quoted cx parts W11568984 harness lower $74.11, latch W11394572 $131.75, W114191.75 control $222.14, fascia $254.05, shipping $15.00 tax $40.92, total $967.97, advised cx could not guarantee repair if both controls are bad, due to software, unit possibly non repairable. cx unsure if repair or replace at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21207

Dustin F.

Job Details: 05/24/2023

"CX complaint: unit not cooling enoughInspected unit, confirmed complaint. found compressor super hot and not running. triggering overload over and over. replaced Startup device with van stock to test and compressor continues to trigger the overload. Unit needs SS repair; ordrng 1 W11580057 (compressor) and 1 W11109499 (drier) and 1 r600 (r600) and 2 W11504415 (Coupler)s and 2 W11504430 (coiupler)s and 2 W11506619 (coupler)s and 2 W11504445 (drier coupler)s and 2 W11504447 (drier coupler)s"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Harrisonburg, VA 22802

Danny R.

Job Details: 05/24/2023

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Towson, MD 21204

Alexander D.

Job Details: 05/24/2023

"replaced icemaker. tested unit. still not filling with water but water dispenser is working. tested power to valve at icemaker connector and its sending 120v to valve. found harness that plugs into ceiling of unit compartment behind valve wasnt plugged in all the way. resecured connection. tested unit, icemaker filling with water now. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS04

Near Chesterfield, VA 23838

John P.

Job Details: 05/24/2023

Prior to installing parts found connector at water reservoir has water spring around it also found freezer evaporator cover not fully seated on evaporator allowing ice to build up on evaporator cleared ice ordering connector for water line; ordrng 1 WPW10271543 (Connector)

We serviced a

WHIRLPOOL DRYER

Model MED6630HW0

Near Saint Leonard, MD 20685

David J.

Job Details: 05/24/2023

"CX complaint unit would not start after my previous visit. I had found the thermal fuse was bad causing unit not to start or heat arrive today. Remove the lid and front panel gained access to thermal fuse. Replaced fuse and reinstall all parts tested unit unit is now starting and heating, customer cleaned vent by himself using a tool purchased online. I explained we would like to have them professionally cleaned and he understands that if it was not properly clean, this will happen again. Unit is working as intended. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Powhatan, VA 23139

John P.

Job Details: 05/24/2023

Checked unit found weak suspension low flow through valve also found latch not accepting strike replaced parts calibrated tested working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS00

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/24/2023

"Replaced part, ran tests 44 and 45. The unit worked as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV01

Near Gaithersburg, MD 20882

Brian R.

Job Details: 05/24/2023

cx complaint is no ice or different sizes and keeps freezing up. took temp readings first of -3 in freezer 34 in fridge. unit set to 38 and -1. tested and checked unit. cx said temps never change when they change on UI to try to see if that works or not. left door has slight cave in spot where switch hits but not enough to not push switch in as i closed multiple times with right door open and held switch and switch worked with door. will order parts needed to repair. unit might have a wireing issue in unit thats shorting power or signal. as soon as everything goes through and parts are in office will schedule.; ordrng 1 WPW10300024 (Ice Maker) and 1 WPW10300024 (Harness) and 1 W11542754 (UI Black) and 1 W11043763 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model JMW2430IL02

Near Bethesda, MD 20816

Roberto I.

Job Details: 05/24/2023

Replaced part and tested all the key. Tested the mw and ran a 350F bake cycle. The unit worked as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMZ0

Near Pequea Township, PA 17603

Sal R.

Job Details: 05/24/2023

"CX complai t is that the unit is not washing dishes. I found that the sump & motor has failed. I was able to pull a F4E3 error code. I fou d that motor has power but only humms . I am ordering 1 S&M (W11613479). Once the part is avalible, please have someone form tehoffice callt o set a return date.; ordrng 1 W11613479 (sump &motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, VA 22302

Christian C.

Job Details: 05/24/2023

Cx complaint unit leds are out and water dispenser does not work. Inspected unit found pantry ui does not work. Removed ui and found water in ui slot. Wires going into pantry door are corroded. Ordering pantry door assmbly. Removed connection to door and water and leds are now working again.; ordrng 1 W10815669 (pantry door assembly)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Arlington, VA 22205

Simon

Job Details: 05/24/2023

CX complaints water dispensor make noise .UNIT checkes .replaced head filter unit tested .works as designed.SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Hagerstown, MD 21742

Andrew S.

Job Details: 05/24/2023

Cx complaint is that the middle drawer is not seating correctly and the doors are smugging. Upon arrival I found that the middle slide is not able to slide back far enough to seat in the grooves. I removed the rear evap cover and found that the fitting for the reservoir was wedged between the foam and cover causing the cover to bulge on the LH side. I was able to get the fitting in place. i was then able to reinstall the cover and the slides are now going into place. Unit is now functioning as intended.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Arlington, VA 22207

Simon

Job Details: 05/24/2023

CX complaints refrigrator swing all way .UNIT checks .unit unable to adjust the hinges beacouse of ristricted access between top cove refrigrator and the cabinet.need second tech.SZ.; snapped 4 QuickPics

Contact Us

About Us